Database administrator DBA Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <span>JOB PURPOSE:</span><p><span>Drive the standardization, governance, and continuous enhancement of Group Commercial processes and data management practices, ensuring ERP integrity, data reliability, and process efficiency to enable informed decision-making and optimized commercial performance across the Group.</span></p><br><span>KEY ACCOUNTABILITIES:</span><p><strong><em><span>Job Specific:</span></em></strong></p><br><ul><li><span>Establish and enforce standardized commercial processes and data governance frameworks across Group Companies to ensure consistency, compliance, and effective system utilization.&nbsp;</span></li><li><span>Lead the optimization and continuous improvement of commercial workflows within ERP and related systems to enhance data accuracy, process efficiency, and cycle-time performance.&nbsp;</span></li><li><span>Govern the integrity, completeness, and quality of commercial data by instituting validation controls, monitoring mechanisms, and corrective actions to support reliable reporting and decision-making.</span></li><li><span>Oversee the planning and implementation of system enhancements, ensuring solutions align with approved standards, business priorities, and measurable value outcomes.</span></li><li><span>Drive the adoption of data management practices and reporting structures that enable advanced analytics, business intelligence, and performance tracking across commercial activities.</span></li><li><span>Manage ERP data structures, master data governance, and integration points to maintain system stability and support seamless end-to-end commercial operations.</span></li><li><span>Monitor system performance and data-related risks, initiating timely interventions to resolve issues and ensure compliance with internal controls and audit requirements.</span></li><li><span>Coordinate with Digital and cross-functional stakeholders to prioritize system changes, align data requirements, and ensure effective delivery of integrated commercial solutions.</span></li><li><span>Oversee user adoption of commercial systems and data standards by issuing guidance, validating compliance, and ensuring alignment with approved policies and procedures.</span></li><li><span>Lead impact assessments and process adjustments arising from system changes or transformation initiatives to ensure continuity, data integrity, and minimal business disruption.</span></li></ul><p><strong><em><span>Generic:</span></em></strong></p><br><p><strong><span>Management</span></strong></p><br><ul><li><span>Plan and supervise the activities of the personnel and resources of the Department to achieve the Division objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the Department in line with Division objectives.</span></li><li><span>Develop the knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDP’s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capability Group to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.</span></li></ul><p><strong><span>Budgets and Operational Plans</span></strong></p><br><ul><li><span>Compile and provide input for preparation of the Division budgets and regularly monitor expenditure against approved the Department budget levels.</span></li><li><span>Investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.</span></li></ul><p><strong><span>Policies, Systems, Processes &amp; Procedures</span></strong></p><br><ul><li><span>Lead the implementation of approved Department policies, processes, systems, standards, procedures and internal controls in order to support execution of the Division work programs in line with Company and International standards.</span></li></ul><p><strong><span>Performance Management</span></strong></p><br><ul><li><span>Implement the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines and continuously monitor the achievement of the Department KPIs related to the approved Annual Performance Management Contract and the Balanced Score Card.</span></li></ul><p><strong><span>Organisation Structure and Development</span></strong></p><br><ul><li><span>Review, develop and recommend the appropriate organisation structure for the Department that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.</span></li></ul><p><strong><span>Innovation and Continuous Improvement</span></strong></p><br><ul><li><span>Encourage innovation, enhance employee motivation and support initiatives for implementation of Change Management to continuously improve operations and services.</span></li><li><span>Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.</span></li></ul><p><strong><span>Health, Safety, Environment (HSE) and Sustainability</span></strong></p><br><ul><li><span>Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems &amp; controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices and ADNOC Code of Practices.</span></li><li><span>Ensure adequate HSE training and induction for all Department employees to meet HSE standards.</span></li></ul><p><strong><span>Management Information Systems (MIS) and Reports</span></strong></p><br><ul><li><span>Prepare all Department MIS and progress reports to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.</span></li></ul><span>COMMUNICATION &amp; WORKING RELATIONSHIP:</span><p><strong><span>Internal:</span></strong></p><br><ul><li><span>Regular interaction with the VP, Group Commercial &amp; Technology Enablement, and other function leaders to align on priorities, system enhancements, and performance outcomes.</span></li><li><span>Regular coordination with Group Digital &amp; Cyber Security, Finance, and other corporate functions to ensure alignment of system capabilities, data standards, and integration requirements.&nbsp;</span></li><li><span>Engagement with commercial teams and Group Companies to drive adoption of standardized processes, ensure data quality, and resolve operational challenges</span></li></ul><p><strong><span>External:</span></strong></p><br><ul><li><span>Collaborate with external vendors and partners to ensure seamless integration of data management tools.</span></li><li><span>Represent the organization in industry forums and conferences related to commercial processes and data management.</span></li><li><span>Maintain relationships with regulatory bodies to ensure compliance with industry standards.</span></li></ul><span>QUALIFICATIONS, EXPERIENCE, KNOWLEDGE &amp; SKILLS:</span><p><strong><span>Minimum Qualification</span></strong></p><br><ul><li><span>Bachelor's degree in Business Administration, Data Management, or a related field.</span></li></ul><p><strong><span>Minimum Experience &amp; Knowledge &amp; Skills</span></strong></p><br><ul><li><span>15 years of relevant experience in commercial operations, ERP systems, or data management, preferably within the Oil &amp; Gas sector.</span></li></ul><p><strong><span>Professional Certifications </span></strong></p><br><ul><li><span>Certification in Data Management or Process Improvement (e.g., Six Sigma, CDMP) is preferred.</span></li></ul><br> </div>

Job description:<br><br> Purpose of the Job The Product Director – Parcel Forwarding is a strategic leadership role at Access USA Shipping LLC, charged with spearheading the revitalization and sustainable growth of the Shop & Ship and MyUS product lines. This position centers on harnessing deep commercial insights, advanced product management techniques, and comprehensive data analytics to overcome current challenges and seize new market opportunities. Working across various functions, the role champions superior customer experiences, operational excellence, and a culture where continuous improvement and data-driven decisions are paramount. Reporting lines are structured to evolve towards comprehensive profit and loss ownership, reflecting the significant business impact expected. The successful candidate will be a seasoned leader, adept at aligning product innovation with commercial objectives, committed to positioning Access USA Shipping LLC as a preeminent market leader in parcel forwarding services. This role may be based in either Florida or Dubai, supporting the organization’s international footprint. Job Description Comprehensive Role Overview and Responsibilities The Product Director – Parcel Forwarding is responsible for defining and executing strategies that reinvigorate Access USA Shipping LLC's key product lines within a competitive and evolving market. This role commands a multifaceted approach combining strategic visioning, data-driven marketing leadership, and cross-functional collaboration to achieve ambitious growth objectives. Primary Responsibilities Strategic Product Leadership and Turnaround Management: Analyze performance data rigorously to uncover emerging trends, customer needs, and competitive positioning. Craft and launch targeted turnaround programs aimed at elevating customer acquisition rates, optimizing pricing structures, improving retention, and refining market segmentation approaches over a medium-term horizon (6–9 months). Marketing Transformation and Excellence: Partner closely with marketing leadership to transition the function into a data-empowered powerhouse. Foster a culture where data segmentation, experimentation, and multi-channel campaign integration are used to enhance targeting precision and marketing ROI. Coach marketing staff to apply leading methodologies for digital engagement and metrics-driven campaign management. Customer-Centric Commercial Intelligence: Establish deep insights into the end-to-end customer journey, identifying friction points and growth opportunities. Work closely with finance and operational teams to translate complex datasets into actionable strategies that boost operational efficiency and enrich customer satisfaction. Financial Acumen and Stakeholder Collaboration: Develop and maintain strong financial literacy around cost structures, unit economics, and profit margin management. Engage diverse stakeholders across departments to ensure alignment on commercial goals while fostering transparency, accountability, and high performance. Advance toward full Profit & Loss ownership responsibility within two years. Operational Excellence and Innovation: Implement scalable processes such as real-time dashboard reporting, robust A/B testing protocols, and standardized campaign workflows. Drive continuous improvement through innovation and a culture of experimentation to heighten marketing effectiveness and operational scalability. Leadership and Team Impact Lead by example to build inclusive, motivated, and diverse teams that thrive on collaboration and innovation. Simplify complexities to facilitate clear decision-making and inspire teams to deliver exceptional results. Maintain a strong external market focus to anticipate industry trends and position Access USA Shipping LLC at the forefront of parcel forwarding solutions. Reporting and Performance Metrics Regularly provide transparent updates and insights to executive leadership on critical KPIs including revenue growth, customer lifetime value, and retention. Use these insights to pivot strategies proactively and ensure measurable progress toward the company’s long-term vision. Job Requirements - Experience and Education A minimum of a bachelor's degree in Business Administration, Marketing, Economics, Engineering, or a closely related discipline is essential. MBA or master’s degree in business, Marketing, Data Analytics, or a related discipline is highly preferred. Professional certifications in areas such as digital marketing, data analytics, or product management (e.g., Google Analytics, Meta or Google Ads certification, recognized Product Management certifications) are highly valued and considered a strong asset. Extensive experience of at least 12 years in senior roles specializing in product management, growth strategy, commercial operations, or related domains within e-commerce, logistics, or digital platform industries. Proven track record of successfully driving revenue growth and managing complex business turnarounds in dynamic, fast-paced environments. Demonstrated expertise in digital marketing strategies, particularly focused on customer acquisition online, conversion rate optimization, and maximizing marketing ROI. This position demands a strategic visionary combined with strong operational capabilities and a data-driven mindset, critical for leading transformative growth initiatives at Access USA Shipping LLC. Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Strategic Thinking Analytical Thinking Digital Marketing E-Commerce Financial Analysis Freight Forwarding Marketing Channel Revenue Growth Strategies of Pricing

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br></li></ul><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br></li></ul><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br></li></ul><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br></li></ul><br>Qualifications<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><p><strong>Qualifications &amp; Experience:</strong></p><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br></li><li><p>Experience working across multiple markets and geographies.</p><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br></li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hiring: IT Freelance (Project-Based)</p><p>We are looking for an experienced IT Freelancer to support the setup and optimization of our IT infrastructure.</p><p>Scope of Work:</p><ul><li><p>Set up Microsoft 365 for Masaha, including 5 primary email accounts (2 with email aliases)</p></li><li><p>Coordinate with the development team to migrate website hosting to Microsoft Azure UAE servers</p></li><li><p>Set up a secure password vault for all company accounts and credentials</p></li><li><p>Connect all website forms and workflows to the appropriate email inboxes</p></li><li><p>Configure cloud storage and file management using Microsoft OneDrive</p></li><li><p>Review and optimize software subscriptions, ensuring cost efficiency and VAT compliance</p><br><br></li></ul><p>� Location: Abu Dhabi</p><p>� Salary: (TBC)</p><br><p>If you're interested, please send your CV and a brief summary of your relevant experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li><p>Proven experience with Microsoft 365 administration</p></li><li><p>Experience with Microsoft Azure hosting and migrations</p></li><li><p>Knowledge of Microsoft OneDrive and cloud storage solutions</p></li><li><p>Strong understanding of IT security and password management</p></li><li><p>Ability to work independently and coordinate with third-party developers</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><p>&nbsp;</p><ul><li>The Head of Data Science &amp; Asset Risk holds a pivotal role within Al-Futtaim's financial services division, responsible for overseeing analytics, forecasting, and risk intelligence. The key purpose is to optimize the company’s automotive and financial services portfolio using data-driven insights. This role combines financial control, risk management, and analytics leadership to support executive and board-level decision-making. Key responsibilities include maintaining market indices and price curves, defining asset risk frameworks, providing risk-driven inputs to capital planning, and acting as the technical authority on asset valuation and risk. Success is measured by the ability to turn data and AI into explainable, regulator-ready financial outcomes and to influence strategic decisions that impact P&amp;L, balance sheet, and return on assets.The position operates at the intersection of CFO-level financial control, CRO-level risk management and CDO-level analytics leadership, supporting executive and Board decision-making across the group.</li></ul><p>&nbsp;</p><p>&nbsp;</p><p><br></p><p><b>What You Will Do:</b></p><p>&nbsp;</p><ul><li>Own end-to-end analytics, forecasting, and risk intelligence for the automotive and financial services portfolio.</li><li>Turn data, AI, and market intelligence into financial outcomes that drive pricing, leasing, provisioning, capital allocation, and portfolio strategy.</li><li>Maintain authoritative market indices, price curves, and forward-looking scenarios for all brands, powertrains, and segments.</li><li>Define and enforce the Asset Risk Framework covering market risk, EV transition risk, concentration risk, and volatility.</li><li>Provide risk-driven inputs to IFRS9, provisions, ECL, and capital planning.</li><li>Ensure all models are auditable, explainable, and regulator-ready.</li><li>Act as the single source of truth for portfolio value, forward price risk, stress scenarios, and financial impact of market movements.</li><li>Chair the Residual Value &amp; Risk Committees and translate complex analytics into clear financial actions for CFO, CRO, and Executive Management.</li><li>Influence vehicle pricing and lease structures, portfolio profitability and risk appetite, provisioning and capital allocation, OEM negotiations, and product launches.</li><li>Own the AI-driven asset intelligence platform including data pipelines, forecasting, valuation, and risk models.</li><li>Lead a senior team of Data Scientists and Analytics specialists.</li></ul><p>&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Advanced expertise in data science and statistical analysis.</li><li>Proficient in risk management and financial modelling.</li><li>Strong leadership and team management capabilities.</li><li>Excellent communication skills for executive-level reporting and committee participation.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>10+ years of experience in statistics, data science, risk management, pricing, forecasting, or financial modelling.</li><li>Experience in automotive, asset finance, banking, insurance, or management of large portfolios.</li><li>Demonstrated ownership of models crucial to P&amp;L impact.</li><li>Strong background in IFRS9, ECL, stress testing, or portfolio risk management.</li><li>Comfortable operating at CFO, CRO, and board level interactions.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Serve as the first point of contact for all incoming communications, including phone calls, emails, and other correspondence</p></li></ul><ul><li><p>Efficiently manage, respond to, and redirect inquiries to the appropriate departments or personnel</p></li></ul><ul><li><p>Maintain organized office operations, including documentation, scheduling, and administrative support</p></li></ul><ul><li><p>Ensure smooth day-to-day office functionality and a professional working environment</p></li></ul><ul><li><p>Provide support in basic IT-related tasks, including installation and management of office software and systems</p><br></li></ul><p><strong>Working Hours:</strong></p><br><ul><li><p>9:00 AM to 6:00 PM</p></li></ul><ul><li><p>5 working days per week</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Skills &amp; Experience:</strong></p><br><ul><li><p>Previous experience in an administrative or office support role</p></li></ul><ul><li><p>Experience within banking or financial institutions (FI) is highly desirable</p></li></ul><ul><li><p>Familiarity with KYC (Know Your Customer) and/or Due Diligence processes (both simple and complex) is a strong advantage</p></li></ul><ul><li><p>Basic IT proficiency, including software installation and troubleshooting</p></li></ul><ul><li><p>Strong organizational, communication, and multitasking skills</p></li></ul><ul><li><p>High level of discretion when handling confidential information</p><br></li></ul><p><strong>Language Requirements:</strong></p><br><ul><li><p>Fluent in English (required)</p></li></ul><ul><li><p>Arabic language skills are an advantage</p><br></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities: - Manage and grow post-sale client relationships with advertisers of all sizes - Coordinate with ad ops, product and R&amp;D teams etc. internally to ensure a smooth and successful campaign execution - Work with internal teams to guide inventory allocation - Monitor and analyze ad campaigns, and proactively take initiative to improve results - Investigate and work directly with product &amp; engineering teams to help them troubleshoot client issues during a campaign - Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings - Share marketplace feedback and guide our advertising strategy - Support and work with sales team on pre-sale research and pitch - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team Minimum Qualifications: - High oral and written fluency in Arabic and English, is required, as the role involves direct client communication across the Finnish market served by the business - At least 3 years of experience in account management/client services roles in digital marketing; agency experience is a big plus - Experience managing performance advertisers with a deep understanding of their challenges - Ability to analyze data and identify insights to assess campaign performance Preferred Qualifications: - Proactive attitude with excellent project management, organizational, and analytical skills - Ability to travel domestically and internationally as needed</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Operational Duties</b></p><p>--------------------------------------------------------------------------------------------------------------</p><ul><li>Collaborate with the marketing team to develop and implement social media strategies that align with the Free Zones Authority’s overall marketing and business goals.</li><li>Plan and create a content calendar that includes promotional, informational, and engaging posts for all social media channels.</li><li>Identify key trends, hashtags, and topics to ensure the Free Zone’s content is relevant and timely.</li><li>Develop engaging and creative content (text, images, video, infographics) tailored for various social media platforms including LinkedIn, Instagram, Facebook, Twitter, and YouTube.</li><li>Work with design teams to create visuals, graphics, and videos that reflect the Free Zones Authority’s brand identity and mission.</li><li>Curate relevant industry news, events, and updates to share with the audience, ensuring consistent content flow.</li><li>Actively engage with followers, respond to comments, and manage direct messages to build a strong online community.</li><li>Monitor and participate in relevant industry conversations to increase brand visibility.</li><li>Manage online reputation by responding to feedback and addressing any questions or concerns raised by followers.</li><li>Plan and execute paid social media campaigns to promote the Free Zones Authority’s services, events, and initiatives.</li><li>Work with the marketing team to set up targeted advertising on platforms like LinkedIn Ads, Facebook Ads, and Instagram Ads.</li><li>Track the performance of paid campaigns and adjust strategies to optimize ROI.</li><li>Regularly analyze social media performance metrics (engagement rates, follower growth, website traffic, etc.) using analytics tools like Google Analytics, Facebook Insights, LinkedIn Analytics, etc.</li><li>Prepare monthly reports on social media performance, trends, and insights to present to senior management.</li><li>Identify opportunities for improvement and recommend changes to strategies based on data insights.</li><li>Monitor competitors' social media activity and industry trends to stay informed of emerging trends and best practices.</li><li>Track mentions of the Free Zones Authority’s across social media and other online platforms to ensure brand consistency and address potential issues.</li><li>Work closely with the marketing, public relations, and sales teams to ensure that social media campaigns align with broader marketing efforts.</li><li>Support event promotions, announcements, and internal communications with social media content and updates.</li><li>Develop and manage a content calendar that aligns with product launches, events, holidays, and key milestones within&nbsp;the Free Zones Authority.</li><li>Ensure consistent posting schedules and content diversity to maintain audience engagement.</li><li>In case of any public relations crisis or negative feedback, work with the PR and communications team to manage responses and mitigate damage to the Free Zones Authority’s reputation on social media.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Competencies</b></p><p><b>Behavioral</b></p><p>Effective communication</p><p>Cooperation and teamwork</p><p>Spirit of Initiative</p><p>Creativity and Innovation</p><p>Focusing on the customer and services excellence.</p><p>Enabling and supporting change</p><p><br></p><p><b>Technical</b></p><p>Marketing strategy</p><p>Marketing Management</p><p>Media and External Communication</p><p>Market research and analysis</p><p>Brand management</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role</b></p><p>We are looking for a highly hands-on Product Owner – Conversational AI (Builder) to personally build, launch, and continuously improve Al-Futtaim Automotive’s AI-driven customer experience.</p><p>This is a builder-first role, not a traditional product or operations position. You will actively design, prototype, and ship conversational and voice AI solutions across chat, voice, and digital channels, working directly with LLMs and AI tools.</p><p>You will play a critical role in creating a seamless, intelligent, and consistent customer experience across Automotive brands, using real interaction data to iterate quickly and drive measurable business outcomes.</p><p>&nbsp;</p><p><b>What you will do</b></p><p>•&nbsp;&nbsp;Personally build, prototype, and ship conversational and voice AI experiences using LLMs and AI tools</p><p>•&nbsp;&nbsp;Work hands-on across the full build loop: prototype → test with live interactions → measure → iterate</p><p>•&nbsp;&nbsp;Design and optimize customer journeys, call flows, escalation logic, human handover, and multi-agent orchestration</p><p>•&nbsp;&nbsp;Use real customer interaction data to improve resolution, conversion, CX quality, and service consistency</p><p>•&nbsp;&nbsp;Drive end-to-end product delivery and launch, collaborating across CX, Digital, Technology, Data, Operations, and external partners</p><p>•&nbsp;&nbsp;Define and manage key product metrics including resolution rate, conversion, CX outcomes, and cost-per-resolution (including token/inference cost)</p><p>•&nbsp;&nbsp;Scale reusable conversational patterns across Automotive brands, ensuring consistency across touchpoints</p><p>•&nbsp;&nbsp;Establish lightweight governance and operating routines to support continuous iteration and improvement without slowing delivery</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required skills to be successful</b></p><p><b><i>Must-Have</i></b></p><p>•&nbsp;&nbsp;Proven experience personally building and shipping conversational AI, voice AI, or AI-enabled products</p><p>•&nbsp;&nbsp;Strong product ownership with the ability to go hands-on from concept to prototype, launch, and optimization</p><p>•&nbsp;&nbsp;Practical experience working with LLMs, APIs, agent-based architecture, and AI development tools (e.g. Cursor, Windsurf, Claude Code)</p><p>•&nbsp;&nbsp;Ability to design end-to-end conversational journeys, flows, and escalation strategies</p><p>•&nbsp;&nbsp;Strong analytical mindset with experience improving product, CX, conversion, and unit economics metrics</p><p>•&nbsp;&nbsp;Ability to collaborate across business, technical, and operational stakeholders</p><p><b><i>Preferred</i></b></p><p>•&nbsp;&nbsp;Experience in automotive or customer operations environments</p><p>•&nbsp;&nbsp;Background in AI platform companies or in-house AI product development</p><p>•&nbsp;&nbsp;Familiarity with Jobs-to-be-Done, hypothesis-driven development, and conversion optimization</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Analyze sales data, market trends, and competitor activities to identify opportunities for category growth and make data-driven decisions to optimize product performance.</li><li>Assist in the development and implementation of category strategies, including product assortment, pricing, and promotional plans, ensuring alignment with overall business objectives.</li><li>Collaborate with cross-functional teams, such as marketing, merchandising, and supply chain, to execute category initiatives and drive successful product launches.</li><li>Manage and maintain product catalogs, ensuring accuracy of product information, images, and specifications across all relevant platforms.</li><li>Monitor inventory levels and forecast product demand to minimize stockouts and optimize inventory turns, improving overall category profitability.</li><li>Negotiate with suppliers to secure favorable terms, pricing, and promotional support, maximizing category margin and profitability.</li><li>Conduct regular store visits and market research to understand consumer preferences and identify new product opportunities, staying ahead of market changes.</li><li>Prepare and present category performance reports, highlighting key metrics, trends, and recommendations to senior management, providing actionable insights.</li><li>Assist in the planning and execution of promotional activities and marketing campaigns, ensuring effective product placement and driving sales.</li><li>Manage relationships with vendors, ensuring that they comply with all company policies and procedures, including product quality and delivery timelines.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Exhibits strong organizational and time management skills, prioritizing tasks effectively and meeting deadlines in a dynamic work environment.</li><li>Demonstrates a keen understanding of consumer behavior and market trends, allowing for the identification of emerging opportunities and innovative solutions.</li><li>Possesses a proactive and results-oriented mindset, thriving in a fast-paced environment and consistently meeting or exceeding performance targets.</li><li>Displays strong negotiation skills, resulting in mutually beneficial agreements with suppliers and vendors, optimizing category profitability.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>This role owns the commercial and performance engine behind talabat UAE's operations. You'll be the person who understands how the business actually ticks, where margin is made or lost, which levers move the numbers, and what trade-offs leadership is really weighing. You'll own the operational commercials and KPI performance, drive the optimization work that improves efficiency and experience, and turn analysis into decisions. It's a role for someone equally comfortable in a model and in a room full of directors, someone who can read the data and stand their ground on what it means<strong>.</strong></p><br><br><p><strong>What's on your plate?</strong></p><br><br><p><strong>1. Commercial &amp; P&amp;L Ownership for Operations</strong><br> Own the commercials behind UAE operations, cost-per-order, rider cost, and the efficiency metrics that drive the operational P&amp;L. Track budget vs. actuals, protect riders and 3pls earnings, and give leadership clear, data-backed trade-offs between cost, growth, and customer experience. You're the person who can explain why the numbers moved, not just that they did.</p><br><br><p><strong>2. Performance Management</strong><br> Own the UAE operational KPI stack, from forecast to actuals. Anticipate performance gaps before they hit the P&amp;L and drive the interventions that close them. Run the reporting and executive reviews that keep leadership decision-ready.</p><br><br><p><strong>3. Operational Optimization</strong><br> Drive the optimization agenda across the network: rider economics and staffing efficiency, vendor and coverage performance, area-level improvements. Find where the operation leaks cost or time, size the opportunity, and lead the fix, balancing efficiency against rider earnings and customer experience.</p><br><br><p><strong>4. Data, Modeling &amp; Insight</strong><br> Be genuinely good with data, able to interrogate complex models, understand what's driving them, and pressure-test assumptions rather than take outputs at face value. Build the analyses and dashboards that make decisions faster, and translate complexity into a clear "so what." SQL (BigQuery) and Looker/Tableau are a strong plus; the non-negotiable is analytical judgment.</p><br><br><p><strong>5. Strategic Projects &amp; Senior Stakeholder Leadership</strong><br> Lead cross-functional, high-impact projects that shape UAE operations. Build the business case, run the pilot, scale what works. Throughout, work directly with senior leadership, and hold your own with directors and VPs, defending a recommendation with evidence and staying credible under challenge.</p><br><br><p>What you own vs. influence: You own the operational commercials, the performance KPI stack, and the delivery of your optimization projects. You influence the ops, commercial, and product teams whose execution moves those numbers, through insight, credibility, and stakeholder trust rather than direct authority.</p><br><br>What you need to be successful<br><p><strong>What did we order?</strong></p><br><br><br><ul><li><p>At least 4 years in operations, commercial, strategy, or consulting, ideally in a marketplace, logistics, or Q-commerce environment.</p><br><br></li><li><p>Commercial instinct: you understand how a business makes money and which levers actually move it.</p><br><br></li><li><p>Strong data literacy, comfortable working with complex data and models, interrogating assumptions, and drawing the right conclusion. You don't need to be handed the answer.</p><br><br></li><li><p>Executive presence: able to engage, challenge, and stand your ground with senior stakeholders including directors and VPs.</p><br><br></li><li><p>Financial modeling and P&amp;L fluency, you can read a model, break it, and explain it.</p><br><br></li><li><p>SQL (BigQuery) and Looker/Tableau a strong plus, not a requirement.</p><br><br></li><li><p>Bias for ownership and follow-through, you close the loop rather than hand off the problem.</p><br><br></li><li><p>Readiness to grow into people leadership (1–2 reports over time).</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Develop and implement HR strategies aligned with the overall business goals, ensuring a proactive approach to talent management.</p></li><li><p>Oversee recruitment processes, from crafting compelling job descriptions to conducting interviews, ensuring a seamless candidate experience.</p></li><li><p>Design and execute employee onboarding programs that foster engagement and retention from day one.</p></li><li><p>Manage performance appraisal systems that promote continuous feedback and development for employees at all levels.</p></li><li><p>Manage Employee data, Ensure ontime visa processing and renewals, Handle Government inspections, ISO Certifications, Air ticket bookings etc.,</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree is preferred.</li><li>At least 3-5 years of progressive HR experience in a fast-paced environment, demonstrating adaptability and growth.</li><li>Professional HR certification (e.g., SHRM-CP, PHR) to validate expertise and commitment to the field.</li><li>Experience in a specific industry relevant to the organization, such as technology, finance, or healthcare.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead procurement excellence initiatives by developing and implementing best practices, standardizing procurement processes, driving cost optimization, enhancing supplier performance, and ensuring compliance with company policies to support department infrastructure and EPC projects.</p><br><ul><li><p>Develop and implement procurement excellence strategies, policies, and governance.</p></li><li><p>Standardize procurement processes, procedures, and documentation across projects.</p></li><li><p>Drive cost-saving and value engineering initiatives.</p></li><li><p>Monitor procurement KPIs and prepare performance dashboards and reports.</p></li><li><p>Lead continuous improvement and digital transformation initiatives within procurement.</p></li><li><p>Manage supplier performance, vendor evaluations, and procurement audits.</p></li><li><p>Ensure compliance with company policies, contractual requirements, and applicable regulations.</p></li><li><p>Support strategic sourcing, category management, and procurement planning.</p></li><li><p>Collaborate with project, engineering, finance, and commercial teams to optimize procurement outcomes.</p></li><li><p>Identify and mitigate procurement risks while ensuring supply continuity.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Engineering, Supply Chain, Business Administration, or a related field (Master's degree is an advantage).</p></li><li><p>15+ years of procurement experience, with at least 5 years in procurement excellence, strategic sourcing, or procurement transformation within EPC, infrastructure, construction, or oil &amp; gas industries.</p></li><li><p>Strong knowledge of procurement best practices, category management, supplier relationship management, and contract administration.</p></li><li><p>Experience with ERP systems (SAP/Oracle) and procurement analytics.</p></li><li><p>Excellent analytical, stakeholder management, and leadership skills</p></li></ul><p></p></section>

Key Responsibilities Denial Management & Appeals Review denied and underpaid insurance claims and initiate appropriate resubmissions and appeals. Investigate reimbursement discrepancies and contractual variances. Prepare clear, accurate, and evidence-based appeal submissions. Support the resolution of complex billing and reimbursement issues. Documentation & Collaboration Work closely with Coding, Health Information Management, Finance, and Clinical teams to obtain supporting documentation for claims appeals. Coordinate with internal stakeholders to ensure efficient claims processing. Assist with medical coding and billing activities when required. Revenue Integrity & Analytics Analyze denial trends, underpayments, and revenue leakage opportunities. Perform root cause analysis and recommend corrective actions. Generate reports and metrics to support performance improvement initiatives. Support revenue optimization through data-driven insights. Process Improvement Collaborate with multidisciplinary teams to reduce recurring denials. Contribute to workflow enhancements and denial prevention strategies. Participate in special projects and continuous improvement initiatives within Revenue Cycle Management. Compliance & Governance Ensure compliance with payer guidelines, healthcare regulations, and hospital policies. Maintain strict confidentiality of patient and organizational information. Support organizational objectives through adherence to quality and compliance standards.<br><br>Qualifications:Education Bachelor's Degree in Paramedical Sciences, Accounting, Healthcare Administration, or a related field. Professional Coding Certification from AHIMA or AAPC highly advantageous Experience Minimum 3 years of relevant experience, including at least 2 years in denial analysis and claims resubmission within a hospital or day surgery center. Experience with managed care contracts, reimbursement reconciliation, and contract rate analysis is highly desirable. Skills & Competencies Strong understanding of medical billing, coding, claims processing, and insurance reimbursement. Ability to read and interpret medical records and clinical documentation. Excellent analytical and problem-solving skills with experience in root cause analysis. Strong attention to detail and ability to identify denial trends. Proficiency in Microsoft Office applications, particularly Excel. Effective communication and stakeholder management skills. Ability to manage multiple priorities in a fast-paced healthcare environment. High level of professionalism, integrity, and confidentiality. Self-motivated with a continuous improvement mindset<br>.

Key Responsibilities Denial Management & Appeals Review denied and underpaid insurance claims and initiate appropriate resubmissions and appeals. Investigate reimbursement discrepancies and contractual variances. Prepare clear, accurate, and evidence-based appeal submissions. Support the resolution of complex billing and reimbursement issues. Documentation & Collaboration Work closely with Coding, Health Information Management, Finance, and Clinical teams to obtain supporting documentation for claims appeals. Coordinate with internal stakeholders to ensure efficient claims processing. Assist with medical coding and billing activities when required. Revenue Integrity & Analytics Analyze denial trends, underpayments, and revenue leakage opportunities. Perform root cause analysis and recommend corrective actions. Generate reports and metrics to support performance improvement initiatives. Support revenue optimization through data-driven insights. Process Improvement Collaborate with multidisciplinary teams to reduce recurring denials. Contribute to workflow enhancements and denial prevention strategies. Participate in special projects and continuous improvement initiatives within Revenue Cycle Management. Compliance & Governance Ensure compliance with payer guidelines, healthcare regulations, and hospital policies. Maintain strict confidentiality of patient and organizational information. Support organizational objectives through adherence to quality and compliance standards.<br><br>Qualifications:Education Bachelor's Degree in Paramedical Sciences, Accounting, Healthcare Administration, or a related field. Professional Coding Certification from AHIMA or AAPC highly advantageous Experience Minimum 3 years of relevant experience, including at least 2 years in denial analysis and claims resubmission within a hospital or day surgery center. Experience with managed care contracts, reimbursement reconciliation, and contract rate analysis is highly desirable. Skills & Competencies Strong understanding of medical billing, coding, claims processing, and insurance reimbursement. Ability to read and interpret medical records and clinical documentation. Excellent analytical and problem-solving skills with experience in root cause analysis. Strong attention to detail and ability to identify denial trends. Proficiency in Microsoft Office applications, particularly Excel. Effective communication and stakeholder management skills. Ability to manage multiple priorities in a fast-paced healthcare environment. High level of professionalism, integrity, and confidentiality. Self-motivated with a continuous improvement mindset<br>.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Build, manage, and strengthen relationships with clients, investors, brokers, and channel partners Act as the primary point of contact between the real estate developer and stakeholders Promote and sell developer projects, ensuring deep product knowledge of all offerings Coordinate with internal teams (sales, marketing, CRM, legal, and finance) to ensure smooth transactions Manage end-to-end client engagement: lead follow-up, site visits, negotiations, booking, and post-sales support Achieve individual and team sales targets and KPIs Maintain accurate client data and reporting using CRM systems Provide market intelligence, competitor analysis, and client feedback to management Ensure compliance with RERA and UAE real estate regulations competitive salary + attractive commission structure Opportunity to work with a reputed real estate developer Career growth and exposure to premium projects Dynamic and fast-paced work environment Minimum 2 years of experience in Dubai real estate Mandatory developer-side experience (residential Off Plan ) Strong network of brokers, channel partners, and investors in Dubai Proven track record in relationship management and sales closures Excellent communication, negotiation, and presentation skills Strong understanding of Dubai real estate market trends and regulations Proficient in CRM tools and MS Office Immediate joiner or short notice period preferred Female Candidates Only Fluent in English,Hindi &amp; Turkish (additional languages are a plus).<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Oversee the safe and efficient erection of heavy industrial equipment, ensuring adherence to project timelines and budgets.</li><li>Develop and implement detailed erection plans, including method statements, risk assessments, and lifting plans.</li><li>Manage and coordinate all site activities related to equipment installation, including civil, mechanical, and electrical works.</li><li>Ensure strict compliance with all safety regulations, environmental policies, and quality standards throughout the erection process.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Mechanical Engineering or a related field from a recognized institution.</p></li><li><p>Minimum of 20 years of progressive experience in the erection of heavy industrial equipment, specifically in sectors like power, oil &amp; gas, or manufacturing.</p></li><li><p>Proven track record of successfully managing large-scale erection projects from inception to completion.</p></li><li><p>Possession of relevant certifications such as PMP, NEBOSH, or equivalent is highly advantageous.</p></li></ul><br><p><strong>Eligibility Criteria</strong></p><p>✔ Experience in Pipeline / Oil &amp; Gas / EPC / Flowline / Wellhead / Brownfield / Upstream / Onshore</p><p>✔ Gulf / ADNOC experience preferred</p><p>✔ Clean-shaven policy applicable</p><p>❌ Candidates with Metro / Building / Road Infrastructure experience are not eligible</p><br><p><strong>Age Criteria:</strong></p><ul><li><p>Maximum age limit is 49 years</p></li><li><p>For managerial positions, this may be extended up to 50 years if the candidate has significant Gulf experience</p></li></ul><br><p><strong>Managerial and SR. Positions:</strong></p><ul><li><p>A minimum of 5 years of Gulf experience in the relevant field is mandatory</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Build, manage, and strengthen relationships with clients, investors, brokers, and channel partners Act as the primary point of contact between the real estate developer and stakeholders Promote and sell developer projects, ensuring deep product knowledge of all offerings Coordinate with internal teams (sales, marketing, CRM, legal, and finance) to ensure smooth transactions Manage end-to-end client engagement: lead follow-up, site visits, negotiations, booking, and post-sales support Achieve individual and team sales targets and KPIs Maintain accurate client data and reporting using CRM systems Provide market intelligence, competitor analysis, and client feedback to management Ensure compliance with RERA and UAE real estate regulations competitive salary + attractive commission structure Opportunity to work with a reputed real estate developer Career growth and exposure to premium projects Dynamic and fast-paced work environment Minimum 2 years of experience in Dubai real estate Mandatory developer-side experience (residential Off Plan ) Strong network of brokers, channel partners, and investors in Dubai Proven track record in relationship management and sales closures Excellent communication, negotiation, and presentation skills Strong understanding of Dubai real estate market trends and regulations Proficient in CRM tools and MS Office Immediate joiner or short notice period preferred Female Candidates Only Fluent in English and Hindi (additional languages are a plus).<br></span> </div>

<p>Role Purpose The Support CRM Executive is responsible for managing customer interactions, maintaining accurate customer records, and ensuring all enquiries are resolved efficiently through the company's CRM platform. The role acts as the link between customers and internal departments, ensuring requests are tracked, communicated and resolved within agreed service levels while delivering an exceptional customer experience. The successful candidate will be highly organised, customer-focused and comfortable working with multiple systems in a fast-paced utilities environment. Key Responsibilities Customer Relationship Management • Manage customer enquiries received via CRM, email, telephone and digital channels. • Ensure every customer interaction is accurately recorded within the CRM system. • Maintain complete and up-to-date customer records. • Monitor customer cases from creation through to closure. • Provide timely updates to customers throughout the lifecycle of their request. • Escalate complex issues to the appropriate internal teams where required. Case Management • Log, categorise and prioritise customer requests. • Monitor ticket queues to ensure SLA compliance. • Follow up outstanding cases until full resolution. • Identify recurring issues and recommend process improvements. • Ensure all supporting documentation is attached to customer records. Customer Support • Respond professionally to customer enquiries relating to billing, accounts, portal access, meter readings, move in/out requests and general services. • Liaise with Billing, Operations, Metering, Finance and Technical teams to resolve customer issues. • Assist customers with navigating the customer portal and self-service functions. • Deliver excellent customer service across all communication channels. CRM Administration • Maintain CRM data accuracy and integrity. • Update customer profiles, account details and contact information. • Assist with CRM testing, enhancements and new feature rollouts. • Support data cleansing and quality assurance activities. • Generate reports from the CRM when required. Performance & Reporting • Meet individual productivity and quality targets. • Monitor assigned workloads and case ageing. • Produce reports on ticket volumes, response times and resolution performance. • Identify trends and recurring customer issues for management review. Continuous Improvement • Suggest improvements to customer journeys and internal processes. • Contribute to knowledge base articles and standard operating procedures. • Support new system implementations and process changes. • Participate in training and knowledge-sharing sessions.</p><p>Required Skills & Experience Essential • Minimum 2 years' experience in customer service, CRM administration or customer support. • Experience using CRM or ticketing platforms such as Zendesk, Zoho CRM, Salesforce, Freshdesk or similar. • Excellent written and verbal English communication skills. • Strong organisational and time management skills. • High attention to detail. • Ability to manage multiple priorities simultaneously. • Strong problem-solving skills. • Proficient in Microsoft Office, particularly Excel. Desirable • Experience within utilities, property management or facilities management. • Experience supporting billing or customer accounts. • Knowledge of SLAs and customer service KPIs. • Experience working with customer portals. Key Competencies • Customer Focus • Communication • Problem Solving • Attention to Detail • Teamwork • Accountability • Organisation • Adaptability • Time Management • Continuous Improvement The Support CRM Executive consistently delivers excellent customer service by ensuring every enquiry is managed professionally, resolved efficiently and accurately recorded. They maintain high-quality CRM data, meet service level agreements, proactively communicate with customers and contribute to continuous improvements that enhance the overall customer experience.</p>