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About the job Senior Technical Engineer - Solution Architect
<strong>Senior Technical Engineer (Solution Architect)</strong>
<p><strong>Location:</strong> Dubai, UAE (Client Site)</p><br>
<p><strong>Salary:</strong> AED 14,000 – AED 17,000 / month</p><br>
<p><strong>Benefits:</strong> Work visa, air tickets, medical insurance, gratuity, paid time off</p><br>
<p><strong>Experience:</strong> 5–8 years of relevant experience</p><br>
<p><span>We're hiring a Senior Technical Engineer (Solution Architect) to drive AI-focused proof-of-concept work for a corporate IT innovation function, based on business requirements. The role blends solution architecture (target architectures plus integration, data, and security patterns) with POC leadership: taking each experiment from intake to a clear outcome, with a focus on rapid evaluation rather than steady-state delivery or PMO governance.</span></p><br> <p><strong>Key Responsibilities</strong></p><br>
<ul><li><p>Own end-to-end solution architecture for each POC: target-state design, technology stack, and trade-offs.</p><br></li><li><p>Translate business requirements into experiment scope, success criteria, and clear feasibility assessments.</p><br></li><li><p>Set integration, data, and security patterns that let POCs move quickly without breaking enterprise standards.</p><br></li><li><p>Design and evaluate AI and agentic AI solution patterns, selecting models, tools, and orchestration approaches per use case.</p><br></li><li><p>Run technology, vendor, and platform assessments, and present build-vs-buy and go/no-go recommendations to stakeholders.</p><br></li><li><p>Manage each POC end to end with agile delivery: planning, tracking, risks, and stakeholder coordination from intake to outcome.</p><br></li></ul> <p><strong>Required Technical Skills</strong></p><br>
<ul><li><p>Solution and cloud architecture on Azure and/or AWS, covering compute, integration, data, and security services.</p><br></li><li><p>AI and agentic AI solution patterns: LLMs, RAG, tool/function calling, and agent orchestration, with practical model and platform selection.</p><br></li><li><p>Integration and API design with REST and event-driven / message-based patterns, plus data architecture for analytics and AI workloads.</p><br></li><li><p>Security architecture: identity and access management, API security, secrets and key management, and data protection.</p><br></li><li><p>Technology, vendor, and platform evaluation with POC scoping and build-vs-buy analysis.</p><br></li></ul>
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The successful candidate will be responsible for developing end-to-end perception pipelines, optimizing machine learning models for edge deployment, and ensuring reliable performance under challenging conditions such as occlusion, varying lighting, motion, environmental interference, and complex multi-object scenarios. Key Responsibilities <ul>
<li>Design, develop, train, and optimize computer vision and machine learning models for object detection, classification, recognition, and tracking. </li><li>Develop robust multi-object tracking and re-identification solutions capable of maintaining continuity through occlusions, rapid movement, environmental challenges, and sensor variations. </li><li>Create object selection, prioritization, and decision-making algorithms for complex scenes containing multiple targets or points of interest. </li><li>Optimize machine learning models for deployment on embedded and edge computing platforms, ensuring efficient operation within real-time processing and resource constraints. </li><li>Define, monitor, and improve key performance indicators including detection accuracy, tracking stability, false alarm rates, response latency, and target reacquisition performance. </li><li>Develop and maintain data collection, annotation, augmentation, and dataset management processes to support model development and continuous improvement. </li><li>Build simulation, validation, and testing environments to evaluate algorithm performance across diverse operational scenarios. </li><li>Design interfaces between perception components and downstream software systems, ensuring accurate transfer of object state information, confidence metrics, timestamps, and spatial data. </li><li>Support system integration, verification, validation, and performance testing activities. </li><li>Conduct root-cause investigations, performance analysis, and model tuning to address edge cases and challenging operating conditions. </li><li>Research and evaluate emerging computer vision, machine learning, and artificial intelligence techniques to improve system capabilities. </li><li>Produce technical documentation covering algorithms, model architecture, performance results, validation activities, limitations, and deployment strategies.
</li></ul> Requirements <ul>
<li>Strong proficiency in Python and C++ with extensive experience developing production-quality software applications. </li><li>Deep knowledge of computer vision, machine learning, and deep learning methodologies. </li><li>Hands-on experience with object detection, object classification, segmentation, and multi-object tracking algorithms. </li><li>Strong experience with modern deep learning frameworks such as PyTorch, TensorFlow, or equivalent technologies. </li><li>Experience optimizing and deploying machine learning models on embedded, edge, GPU-accelerated, FPGA-based, or specialized AI hardware platforms. </li><li>Working knowledge of image processing techniques including image enhancement, denoising, stabilization, super-resolution, and feature extraction. </li><li>Familiarity with multiple sensor technologies, including visible-light, thermal, infrared, and other imaging systems. </li><li>Experience evaluating model performance using quantitative metrics and validation methodologies. </li><li>Understanding of real-time perception systems and low-latency processing requirements. </li><li>Experience with software development best practices, including version control, testing frameworks, continuous integration, and code reviews. </li><li>Strong analytical, troubleshooting, and problem-solving capabilities. </li><li>Ability to work independently while collaborating effectively within multidisciplinary engineering environments. </li><li>Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
</li></ul> Qualifications <ul>
<li>Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Electrical Engineering, Robotics, Data Science, or a related technical discipline. </li><li>Minimum of 6 years of hands-on experience in computer vision, machine learning, artificial intelligence, or related fields. </li><li>Demonstrated experience developing and deploying real-world perception systems for robotics, automation, intelligent devices, industrial systems, autonomous platforms, or similar technology domains. </li><li>Strong understanding of end-to-end perception architectures, sensor integration, real-time data processing, and edge-computing environments. </li><li>Experience with large-scale dataset development, annotation workflows, model training pipelines, and performance optimization. </li><li>PhD in a relevant field is considered an advantage.
</li></ul> Preferred Experience <ul>
<li>Real-time object detection and tracking systems. </li><li>Multisensor and sensor-fusion applications. </li><li>Edge AI and embedded machine learning deployment. </li><li>Robotics, automation, intelligent systems, or autonomous technologies. </li><li>Performance optimization for low-latency and resource-constrained environments. </li><li>Large-scale machine learning model development and operational deployment.
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<p><strong>Context of the Role</strong></p><br><p>We are seeking a highly strategic, commercially-minded Senior Corporate Finance Professional to join our global finance organization. This is a high-impact, visible, and senior individual contributor role that will be instrumental in shaping our long-term financial strategy, driving complex financial modeling, and leading critical investor relations activities.</p><br><p>This role is designed for a rigorous, analytical thinker who thrives in a fast-paced fintech environment. You will act as a trusted advisor to the executive leadership team, providing data-driven insights that influence pivotal business decisions, M&amp;A evaluations, and capital allocation strategies.</p><br><p><strong>What You’ll Do</strong></p><br><p><strong>Strategy &amp; Business Planning</strong></p><br><ul><li>Partner directly with the C-suite and executive leadership to define and refine Ezras’ long-term corporate strategy, financial goals, and operational metrics.</li><li>Evaluate strategic growth opportunities, including M&amp;A targets, joint ventures, new market entries, and product expansions.</li><li>Act as a strategic sounding board for business leaders, driving alignment between finance, commercial, product, and operations teams to accelerate revenue growth and profitability.</li></ul><p><strong>Advanced Financial Modeling &amp; Analytics</strong></p><br><ul><li>Build, maintain, and own complex, dynamic financial models from scratch to forecast corporate performance, evaluate investment ROI, and support capital allocation decisions.</li><li>Conduct deep-dive scenario analysis, stress testing, and unit economic modeling to guide pricing strategies, product profitability, and FX/Treasury impact.</li><li>Translate massive, complex data sets into clear, actionable insights and polished presentations for the Executive Team and Board of Directors.</li></ul><p>&nbsp;</p><br><p><strong>Investor Relations &amp; Capital Markets</strong></p><br><ul><li>Act as a key liaison between Ezra and our existing/prospective investors, ensuring clear, consistent, and compelling communication of our financial narrative and business strategy.</li><li>Lead the preparation of high-quality investor materials, including pitch decks, board packages, financial tear sheets, and management discussion &amp; analysis (MD&amp;A) reports.</li><li>Support future fundraising, debt financing, and potential capital market activities by preparing data rooms, managing rigorous due diligence processes, and coordinating with external advisors.</li></ul><p><strong>About You (Requirements)</strong></p><br><ul><li>At least 8 to 10 years of progressive, rigorous experience, primarily within top-tier Investment Banking, Tier-1 Management Consulting (MBB), or Private Equity, followed by highly strategic Corporate Finance/FP&amp;A experience at a fast-growing tech/fintech company.</li><li>Deep understanding of the technology and financial services sectors; specific knowledge of FinTech, SaaS, or global payments (cross-border, FX, treasury) is highly advantageous.</li><li>Exceptional financial modeling capabilities. You must be completely comfortable building and dissecting complex models independently.</li><li>Exceptional verbal and written communication skills</li><li>A true 'full-stack' finance professional—comfortable operating at a highly strategic level in boardroom conversations, while being perfectly willing to roll up your sleeves and execute the detailed analytical work independently.</li></ul><p><strong>Required Qualifications &amp; Certifications</strong></p><br><ul><li>Education: Bachelor’s degree in Finance, Economics, Accounting, Mathematics, or a highly quantitative field from a top-tier university.</li><li>Advanced Degree: A Master of Business Administration (MBA) from a leading, globally recognized business school is strongly preferred.</li><li>Professional Certifications:<ul><li>CFA (Chartered Financial Analyst) designation is highly desirable.</li><li>CPA (Certified Public Accountant), CA (Chartered Accountant), or equivalent accounting qualification is a strong plus.</li><li>Advanced Financial Modeling certifications (e.g., FMVA) are a bonus.</li></ul></li></ul><strong>Company overview:</strong><p>Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE.&nbsp;</p><br><p>Our flagship products are Airtime Credit Services (ACS), Nano and BNPL.&nbsp;</p><br><ul><li>ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit.&nbsp;</li><li>Nano is a micro cash advance offered to mobile wallet users on demand.&nbsp;</li><li>BNPL facilitates payment installments for products and services&nbsp;</li></ul><p>As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing.&nbsp;</p><br><p>Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure.&nbsp;</p><br><p>But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.</p><br> </div>
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Market <br> Cities & Places <br>
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<p>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</p><br><br>
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<br> Your impact <br>
<p>Jacobs is seeking an experienced Principal Mechanical Engineer – Design with a strong background in data center projects to be based in Dubai. In this role, you will play a key role in shaping the next generation of data centers across the region. You will also lead the delivery of high‑performance, resilient, and energy‑efficient mechanical systems for data center projects across the region. In addition, you will collaborate with global experts, mentor future talent, and help shape the next generation of digital infrastructure.</p><br><br><p><strong>What You’ll Do:</strong></p><br><br><ul><li>Lead the mechanical design for data center projects across concept, schematic, and detailed design stages with regional and international teams.</li><li>Develop and review mechanical systems including HVAC, chilled water systems, CRAC/CRAH units, DX systems, ventilation, and thermal management strategies.</li><li>Ensure designs meet Uptime Institute, ASHRAE, TIA, LEED and local authority requirements, as well as Jacobs’ internal quality and sustainability standards.</li><li>Lead multidisciplinary coordination with electrical, structural, architecture, fire protection, and ICT teams to deliver integrated design solutions.</li><li>Represent Jacobs in client meetings, design reviews, and technical workshops, providing clear technical leadership and direction.</li><li>Mentor and guide mechanical engineers, supporting capability development and knowledge sharing across the team.</li><li>Support tender evaluations, technical reports, and design‑build contractor submissions.</li><li>Drive innovation, digital delivery, and continuous improvement within the mechanical discipline.</li></ul>
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<br> Here's what you'll need <br>
<ul><li>Bachelor’s degree in Mechanical Engineering (Master’s preferred).</li><li>12+ years of mechanical design experience, including significant experience in data center projects.</li><li>Strong understanding of data center cooling systems, redundancy strategies, energy efficiency, and mission‑critical design principles.</li><li>Experience delivering projects in the KSA, UAE or wider GCC region.</li><li>Proficiency in design tools such as HAP, TRACE, Revit, AutoCAD, and digital engineering workflows.</li><li>Strong knowledge of international standards (ASHRAE, NFPA, IEC, ISO).</li><li>Demonstrated leadership experience managing design teams or major project packages.</li><li>Excellent communication, stakeholder engagement, and problem‑solving skills.</li><li>Experience with hyperscale or colocation data center clients.</li><li>Familiarity with BIM workflows and global delivery models.</li><li>Experience in sustainability‑driven design, energy modeling, or low‑carbon cooling strategies.</li></ul>
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<br> From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.<br>
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With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.<br>
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No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.<br>
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<p>We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.</p><br><br>
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<p>Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.</p><br><br>
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<br> Locations <br> CityStateCountry<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>
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???? We're Hiring: Infrastructure Planning Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are an infrastructure-focused organization committed to delivering resilient, sustainable, and future-ready infrastructure that supports economic growth and thriving communities. Our distributed teams collaborate across Infrastructure Planning, Engineering, Project Management, Urban Planning, Utilities, Construction, Environmental Management, Finance, Government Relations, and Executive Leadership to develop strategic infrastructure solutions that enhance connectivity, operational efficiency, and long-term value. The Role We are seeking an experienced Infrastructure Planning Manager to lead infrastructure planning strategies, capital planning initiatives, and long-term asset development programs. The ideal candidate will oversee infrastructure master planning, feasibility studies, capacity planning, stakeholder engagement, and cross-functional collaboration while ensuring infrastructure investments align with organizational objectives, regulatory requirements, and sustainable development goals. Key Responsibilities Develop and implement infrastructure planning strategies, master plans, and long-term capital investment roadmaps aligned with organizational objectives. Lead infrastructure planning initiatives covering transportation, utilities, energy, water, telecommunications, public facilities, industrial assets, and digital infrastructure. Collaborate with Engineering, Project Management, Urban Planning, Construction, Utilities, Environmental Management, Finance, Procurement, Government Relations, Operations, and Executive Leadership to deliver integrated infrastructure solutions. Conduct infrastructure needs assessments, demand forecasting, feasibility studies, cost-benefit analyses, capacity planning, and scenario modeling to support strategic decision-making. Develop infrastructure investment plans, asset lifecycle strategies, prioritization frameworks, and multi-year capital improvement programs. Coordinate planning activities with government authorities, regulatory agencies, consultants, utility providers, developers, contractors, and community stakeholders. Evaluate infrastructure risks, resilience strategies, climate adaptation measures, sustainability objectives, and operational requirements throughout the planning lifecycle. Support land use planning, permitting processes, utility coordination, right-of-way planning, and regulatory approvals for infrastructure projects. Monitor key performance indicators (KPIs) including project readiness, capital plan delivery, infrastructure capacity utilization, planning cycle efficiency, regulatory compliance, budget performance, stakeholder satisfaction, and sustainability outcomes. Conduct infrastructure audits, asset assessments, benchmarking studies, risk analyses, and continuous improvement initiatives. Ensure compliance with UAE infrastructure regulations, planning standards, environmental requirements, building codes, health and safety regulations, and organizational governance policies. Manage infrastructure planning budgets, engineering consultants, technical advisors, GIS specialists, planning software, and strategic infrastructure initiatives. Drive digital transformation initiatives through Geographic Information Systems (GIS), Building Information Modeling (BIM), artificial intelligence (AI)-powered infrastructure analytics, digital twins, predictive asset planning, cloud-based collaboration platforms, workflow automation, and business intelligence solutions. Utilize Arc GIS, QGIS, Autodesk Auto CAD, Autodesk Civil 3D, Autodesk Revit, Bentley Open Roads, Bentley Open Cities, Primavera P6, Microsoft Project, SAP, Oracle Primavera, Microsoft 365, Power BI, Tableau, and infrastructure asset management platforms to optimize planning performance and generate actionable insights. Prepare executive dashboards, infrastructure planning reports, feasibility studies, investment analyses, capacity assessments, risk evaluations, and strategic recommendations for senior leadership. Lead, mentor, and develop infrastructure planners, engineers, GIS analysts, project coordinators, and cross-functional teams while fostering a culture of innovation, collaboration, sustainability, accountability, and continuous improvement. Requirements Bachelor's degree in Civil Engineering, Infrastructure Engineering, Urban Planning, Construction Management, Architecture, Environmental Engineering, Transportation Engineering, or a related field. Master's degree in Infrastructure Planning, Civil Engineering, Urban Planning, Project Management, Business Administration (MBA), or a related discipline is highly advantageous. Professional certifications such as PMP, PRINCE2, Chartered Engineer (CEng), Professional Engineer (PE), PMI-SP, Certified Infrastructure Asset Manager (CIAM), or equivalent are preferred. Minimum 5 years of experience in infrastructure planning, civil engineering, transportation planning, utilities planning, capital planning, or related roles. At least 2 years of experience managing infrastructure planning programs, multidisciplinary engineering teams, capital investment projects, or strategic planning initiatives preferred. Strong understanding of infrastructure planning, asset lifecycle management, capital investment planning, transportation systems, utility networks, sustainability principles, risk management, and regulatory compliance. Experience with Arc GIS, QGIS, Autodesk Auto CAD, Civil 3D, Revit, Bentley Open Roads, Primavera P6, Microsoft Project, SAP, Oracle Primavera, Microsoft Office Suite, Power BI, Tableau, and infrastructure planning platforms. Familiarity with AI-powered infrastructure analytics, digital twins, predictive asset management, BIM, smart city technologies, IoT-enabled infrastructure monitoring, cloud collaboration tools, and advanced planning solutions is highly advantageous. Strong leadership, communication, stakeholder management, analytical thinking, strategic planning, organizational, financial analysis, project management, and problem-solving skills. Ability to manage multiple infrastructure planning initiatives while balancing technical requirements, regulatory obligations, budgets, timelines, environmental considerations, and organizational priorities. Ability to work effectively in a remote environment with distributed engineering teams, government agencies, consultants, contractors, utility providers, and global stakeholders, with occasional travel to project sites and planning meetings as required. What We Offer Fully remote work arrangement with flexible collaboration across global infrastructure and engineering teams. Competitive compensation package with performance-based incentives. Professional development and infrastructure leadership growth opportunities. Exposure to AI-powered infrastructure planning technologies, digital twins, BIM platforms, GIS innovation, and advanced asset management solutions. Collaborative culture focused on innovation, sustainability, operational excellence, accountability, and continuous improvement. Opportunity to shape resilient infrastructure by leading strategic planning initiatives that support sustainable development, enhance communities, and create long-term organizational value.
???? We're Hiring: Infrastructure Planning Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are an infrastructure-focused organization committed to delivering resilient, sustainable, and future-ready infrastructure that supports economic growth and thriving communities. Our distributed teams collaborate across Infrastructure Planning, Engineering, Project Management, Urban Planning, Utilities, Construction, Environmental Management, Finance, Government Relations, and Executive Leadership to develop strategic infrastructure solutions that enhance connectivity, operational efficiency, and long-term value. The Role We are seeking an experienced Infrastructure Planning Manager to lead infrastructure planning strategies, capital planning initiatives, and long-term asset development programs. The ideal candidate will oversee infrastructure master planning, feasibility studies, capacity planning, stakeholder engagement, and cross-functional collaboration while ensuring infrastructure investments align with organizational objectives, regulatory requirements, and sustainable development goals. Key Responsibilities Develop and implement infrastructure planning strategies, master plans, and long-term capital investment roadmaps aligned with organizational objectives. Lead infrastructure planning initiatives covering transportation, utilities, energy, water, telecommunications, public facilities, industrial assets, and digital infrastructure. Collaborate with Engineering, Project Management, Urban Planning, Construction, Utilities, Environmental Management, Finance, Procurement, Government Relations, Operations, and Executive Leadership to deliver integrated infrastructure solutions. Conduct infrastructure needs assessments, demand forecasting, feasibility studies, cost-benefit analyses, capacity planning, and scenario modeling to support strategic decision-making. Develop infrastructure investment plans, asset lifecycle strategies, prioritization frameworks, and multi-year capital improvement programs. Coordinate planning activities with government authorities, regulatory agencies, consultants, utility providers, developers, contractors, and community stakeholders. Evaluate infrastructure risks, resilience strategies, climate adaptation measures, sustainability objectives, and operational requirements throughout the planning lifecycle. Support land use planning, permitting processes, utility coordination, right-of-way planning, and regulatory approvals for infrastructure projects. Monitor key performance indicators (KPIs) including project readiness, capital plan delivery, infrastructure capacity utilization, planning cycle efficiency, regulatory compliance, budget performance, stakeholder satisfaction, and sustainability outcomes. Conduct infrastructure audits, asset assessments, benchmarking studies, risk analyses, and continuous improvement initiatives. Ensure compliance with UAE infrastructure regulations, planning standards, environmental requirements, building codes, health and safety regulations, and organizational governance policies. Manage infrastructure planning budgets, engineering consultants, technical advisors, GIS specialists, planning software, and strategic infrastructure initiatives. Drive digital transformation initiatives through Geographic Information Systems (GIS), Building Information Modeling (BIM), artificial intelligence (AI)-powered infrastructure analytics, digital twins, predictive asset planning, cloud-based collaboration platforms, workflow automation, and business intelligence solutions. Utilize Arc GIS, QGIS, Autodesk Auto CAD, Autodesk Civil 3D, Autodesk Revit, Bentley Open Roads, Bentley Open Cities, Primavera P6, Microsoft Project, SAP, Oracle Primavera, Microsoft 365, Power BI, Tableau, and infrastructure asset management platforms to optimize planning performance and generate actionable insights. Prepare executive dashboards, infrastructure planning reports, feasibility studies, investment analyses, capacity assessments, risk evaluations, and strategic recommendations for senior leadership. Lead, mentor, and develop infrastructure planners, engineers, GIS analysts, project coordinators, and cross-functional teams while fostering a culture of innovation, collaboration, sustainability, accountability, and continuous improvement. Requirements Bachelor's degree in Civil Engineering, Infrastructure Engineering, Urban Planning, Construction Management, Architecture, Environmental Engineering, Transportation Engineering, or a related field. Master's degree in Infrastructure Planning, Civil Engineering, Urban Planning, Project Management, Business Administration (MBA), or a related discipline is highly advantageous. Professional certifications such as PMP, PRINCE2, Chartered Engineer (CEng), Professional Engineer (PE), PMI-SP, Certified Infrastructure Asset Manager (CIAM), or equivalent are preferred. Minimum 5 years of experience in infrastructure planning, civil engineering, transportation planning, utilities planning, capital planning, or related roles. At least 2 years of experience managing infrastructure planning programs, multidisciplinary engineering teams, capital investment projects, or strategic planning initiatives preferred. Strong understanding of infrastructure planning, asset lifecycle management, capital investment planning, transportation systems, utility networks, sustainability principles, risk management, and regulatory compliance. Experience with Arc GIS, QGIS, Autodesk Auto CAD, Civil 3D, Revit, Bentley Open Roads, Primavera P6, Microsoft Project, SAP, Oracle Primavera, Microsoft Office Suite, Power BI, Tableau, and infrastructure planning platforms. Familiarity with AI-powered infrastructure analytics, digital twins, predictive asset management, BIM, smart city technologies, IoT-enabled infrastructure monitoring, cloud collaboration tools, and advanced planning solutions is highly advantageous. Strong leadership, communication, stakeholder management, analytical thinking, strategic planning, organizational, financial analysis, project management, and problem-solving skills. Ability to manage multiple infrastructure planning initiatives while balancing technical requirements, regulatory obligations, budgets, timelines, environmental considerations, and organizational priorities. Ability to work effectively in a remote environment with distributed engineering teams, government agencies, consultants, contractors, utility providers, and global stakeholders, with occasional travel to project sites and planning meetings as required. What We Offer Fully remote work arrangement with flexible collaboration across global infrastructure and engineering teams. Competitive compensation package with performance-based incentives. Professional development and infrastructure leadership growth opportunities. Exposure to AI-powered infrastructure planning technologies, digital twins, BIM platforms, GIS innovation, and advanced asset management solutions. Collaborative culture focused on innovation, sustainability, operational excellence, accountability, and continuous improvement. Opportunity to shape resilient infrastructure by leading strategic planning initiatives that support sustainable development, enhance communities, and create long-term organizational value.
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.<br><br>Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.<br><br>Key Responsibilities<br><br>Strategic Planning & Execution: Lead the development and execution of strategies that guide patients from decision-making to adherence, ensuring alignment with the brand’s overall objectives. Program Creation & Implementation: Design and implement innovative, integrated programs to support patients and consumers, with a focus on advocacy, education, and promotional materials. Market Research & Analysis: Continuously monitor market trends, competitor activities, and performance indicators. Use insights from research, advisory boards, and stakeholder feedback to identify market opportunities and create data-driven strategies. Collaboration Across Teams: Work closely with internal departments (Regulatory, Medical Affairs, Sales, etc.) and external agencies to deliver cohesive marketing initiatives that drive brand success. Brand Strategy Development: Collect and analyze market insights to identify growth opportunities. Shape and evolve brand strategy based on actionable data and market needs. Budget Oversight: Manage marketing budgets effectively to ensure maximum return on investment, ensuring spending aligns with strategic priorities. Performance Tracking & Reporting: Establish key performance indicators (KPIs) to measure the success of marketing efforts. Continuously track progress and share findings with key stakeholders. Innovation in Media & Technology: Keep up with the latest trends in media, technology, and digital platforms to create new opportunities for enhancing patient experiences and brand engagement. Stakeholder Engagement & Alignment: Lead presentations to both internal teams and external stakeholders (including healthcare professionals, key opinion leaders, and partners) to ensure alignment on strategic initiatives and increase brand visibility. Event Management: Oversee the brand’s presence at major industry conferences and patient-focused events to drive engagement and strengthen relationships. Sales Support: Partner with Sales and Operations teams to ensure smooth execution of marketing programs that support sales objectives in the field. Regulatory Compliance: Ensure all marketing materials and programs adhere to Medical, Legal, and Regulatory guidelines, ensuring full compliance at all stages. Agency Management: Lead and manage external agency relationships, ensuring timely delivery of high-quality projects within budget, and in alignment with Bausch + Lomb’s strategic goals. Portfolio Management & Growth: Actively explore new product opportunities and drive the successful launch of new products in line with company strategy. Competitive Insights: Conduct detailed competitive analysis to stay ahead of market trends and inform business strategy. Regional Partnerships: Collaborate with commercial teams, distributors, and key stakeholders across the ME region to strengthen Bausch + Lomb’s position and ensure industry leadership.<br><br>Internal Processes<br><br>Ensure consistent compliance to company policies and procedures, corporate governance, and relevant legislation within area of responsibility Complete all assigned training items in a timely manner Keep abreast of company policies, procedures, and systems Strive to consistently apply the company’s vision, mission, and values throughout your area of responsibility Be strategic in solving problems and building and maintaining relationships (both proactively and reactively) Work cooperatively to achieve a common goal and enhance productivity on a project Show commitment to performance and quality standards Maintain any company equipment or property for example vehicle, electronic equipment, sales material, and company’s corporate image Confidentiality: company marketing / sales material, pricing, policies, systems, research, and data, not to be discussed outside the organization<br><br>Key Relationships<br><br>Business Unit commercial team, Regulatory Affairs, Pharmacovigilance, Finance, Distributors’ marketing team, HCPs, Bausch Global, Regional, and local Marketing teams, Marketing Agencies, etc.<br><br>Qualifications & Training<br><br>Bachelor’s degree required, preferably in Pharmacy, life science discipline, or related field. Pharm D, PhD, or MBA preferred<br><br>Key Competencies<br><br>In-depth knowledge on Pharmaceuticals, Health Care Consumer, and general science Organizational and management capabilities Demonstrate leadership traits Excellent communication and marketing skills Strong verbal and written communication abilities Demonstrate success in all aspects of marketing, including, but not limited to positioning, product development and commercialization Strong analytical skills used to drive decision-making Strong interpersonal skills with a culturally diverse employee base Demonstrate ability to collaborate cross-functionally to ensure that key stakeholder needs are satisfied.<br><br>Experience<br><br>Proven success in developing, refining, and implementing a product roadmap for a cutting-edge analytics suite of products and overseeing a cross-functional network of experts and developers to execute on the roadmap5+ years’ relevant industry experience, including experience in a marketing product management role at a biotech, Health Care Consumer, or pharma company.<br><br>This position may be available in the following location(s): Dubai, United Arab Emirates
We are currently seeking an experienced Business Development Manager (Light Steel/Aluminium) Fabrication Industry (DIC- Dubai). Applicant must have good organizational skills as well as ideal candidate should have a strong background in the field of Architectural Metal Works, Oil & Gas, Signage Works, CNC Punching, Laser Cutting and Perforation Fabrication, is responsible for leading a dynamic team and overseeing end-to-end activities related to fabrication and manage the overall steel fabrication operations at the factories by offering technical and commercial leadership. This crucial role demands a seasoned professional with extensive experience of fabrication with an overall 10-15+ years of proven experience in a similar field.<br>Core Experience: Architectural/ Light Steel & Aluminium Fabrication / Signages / Metal Coating / Oil & Gas / Vessels tanks fabrication / Skids/ Warehouses /Buildings /Malls/Business Development/ Clients Relationship<br>Revenue Generation: Develop and execute growth strategies to expand market share across sectors like construction, infrastructure, or interior fit-outs. Client Relationship Management: Build and maintain long-term relationships with key industry stakeholders, developers, consultants, and contractors. Bidding & Estimation: Lead the commercial and technical evaluation of bids; negotiate profitable contracts and close high-value sales. Market Intelligence: Identify emerging trends, competitor activities, and new product opportunities within the industrial metal and structural steel sectors.<br>Commercial General Manager is responsible for the site operations and all aspects, identifying business opportunities, building and maintaining successful relationships with prospects and existing clients, and collaborating with executives on project strategy to determine objectives.<br>Preferred Requirements:Bachelor's degree (B. Tech) in Mechanical / Civil Engineering / MBA .10+ years of proven experience in a similar field. Proficient in Operation of Steel / Aluminium Fabrication plant. Achievement of annual revenue targets and gross profit margins. Value of new contracts signed and successful conversion rate of technical bids into confirmed orders. Previous experience in a related manufacturing industry is essential. Strong knowledge of steel fabrication codes and standards. Sound understanding of fabrication techniques and Welding process including SMAW/GMAW/SAW welding, and GAS cutting. Exceptional project management and data analytical skills. Excellent written and verbal communication skills. Strategic mindset &long-term vision capabilities. Capable of problem solving, decision making and failure analysis. A self-motivated leader & a team player.<br>Job Responsibilities :<br>Facility Operations: Oversee complete factory operations, production workflows, and supply chain logistics. Profit & Loss (P&L): Manage the financial health of the business, including budget development, cost control, and forecasting. Quality & Safety: Ensure that all metal fabrication and manufacturing processes comply with international safety standards and strict quality control measures. Team Leadership: Recruit, mentor, and manage department heads, including production supervisors, sales engineers, and project managers.<br>1. Capable of identifying costs such as indirect, direct, fixed, variable, capital etc in order to arrive at actual unit cost of production for all processes involved in the steel fabrication operations in consultation with Accounts Department so that preparation of estimates for both internal and external clients can be facilitated.2. Standardize an appropriate organization structure for the factories to enhance efficiency and develop roles and responsibilities for all employees.3. Oversees the manufacture of products, ensuring production, performance, and quality standards are consistently met.4. Reviews factory reports to ensure safety, quality, financial and delivery goals and standards are met.5. Ensures a healthy and safe working environment, and compliance with rules and6. regulations, through collaboration with environmental, health and safety staff.7. Track the man-hours Vs budgets.8. Assists Operating officer with operating goals, expansion efforts and implementation of new and advanced technology.9. Identifies and share training opportunities for staff to build and improve skills.10. Organizes departmental management structure and teams for optimal, efficient operations.11. Delivers progress and production reports to executive team members as requested.12. Supervises equipment purchases, maintenance and layout.13. Develop projections reports and indicate KPI, s for upper management to monitor financial and production productivity better.14. Follow up with the production team for the products as per the project requirements.15. Ensure all workers at the factory is trained and following correct processes and procedures and that all SOPs are followed.16. Delegate workload to site foreman/Supervisor and Engineers/ Supervisors to report back on issues daily, and go through the daily communication meetings.17. Ensure that the production is cost-effective18. Decide what resources are required.19. Draft a timescale for the production as per the project requirements.20. Do strong coordination with site and procurement.21. Implement policies and procedures to ensure the maximum benefits and earn the expected profits within the timeframe.22. Rapid Increase in profitable sales orders by implementing the necessary policies to govern the sales staff by sales targets and visions.23. Control direct production costs by drawing a proper planning system to ensure the minimal direct Cost-effective to production.24. Increase production, assets capacity, and flexibility while minimizing unnecessary administration costs and maintaining current quality standards.25. Production output, product quality, and on-time shipping.26. Full utilization of the company’s assets to produce optimal results.27. Optimal utilization of human resources to increase production with minimal labour cost.28. Commit to plant safety procedures and implement strict procedures for personal protective equipment “PPE”.29. Develop systems and processes that track and optimize productivity and standards, metrics, and performance targets to ensure effective return on assets
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Create visual assets for multi-channel campaigns, including social media, websites,</p></li></ul><p>presentations, print materials, event branding, and digital experiences.</p><ul><li><p>Lead the visual development of assigned projects from concept through final execution.</p></li><li><p>Develop and maintain brand guidelines to ensure consistency across all touchpoints.</p></li><li><p>Collaborate closely with creative directors, copywriters, strategists, developers, and</p></li></ul><p>account teams to bring ideas to life.</p><ul><li><p>Mentor junior designers and provide constructive feedback during internal reviews.</p></li><li><p>Present creative concepts and design rationale to internal stakeholders and clients when</p></li></ul><p>required.</p><ul><li><p>Stay updated on emerging design trends, technologies, and creative tools to ensure</p></li></ul><p>innovative output.</p><ul><li><p>Manage multiple projects simultaneously while maintaining quality standards and meeting</p></li></ul><p>deadlines.</p><ul><li><p>Contribute ideas and creative thinking beyond design execution to support overall campaign</p></li></ul><p>effectiveness</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Degree or formal education in Design, Visual Communication, Fine Arts, or a related creative</p></li></ul><p>discipline is preferred.</p><ul><li><p>Previous experience within a multinational agency or internationally recognized creative</p></li></ul><p>environment is highly preferred.</p><ul><li><p>Minimum 5–7 years of professional experience within creative, advertising, branding, or</p></li></ul><p>integrated marketing agencies.</p><ul><li><p>Strong portfolio demonstrating original conceptual thinking, contemporary visual aesthetics,</p></li></ul><p>and campaign-level execution across multiple formats.</p><ul><li><p>Proficiency in modern AI-powered creative tools, with the ability to leverage them effectively</p></li></ul><p>for ideation, workflow optimization, mockups, production enhancements, and creative</p><p>exploration.</p><ul><li><p>Strong understanding of social media culture, platform behaviors, trending content formats,</p></li></ul><p>and digital-first design systems.</p><ul><li><p>Experience working on integrated campaigns spanning social media, branding, motion</p></li></ul><p>graphics, experiential design, and presentation design.</p><ul><li><p>Proven ability to thrive in fast-paced agency environments and manage multiple projects</p></li></ul><p>with tight deadlines and quick turnaround times.</p><ul><li><p>Previous involvement in successful new business pitches or campaigns that contributed to</p></li></ul><p>measurable business growth is preferred.</p><ul><li><p>Familiarity with internationally recognized creative standards and award-winning work is</p></li></ul><p>highly valued.</p><ul><li><p>Experience creating award boards, case study presentations, or contributing to award winning campaigns is considered an advantage.</p></li><li><p>Exposure to industry award platforms such as Dubai Lynx, Cannes Lions, D&AD, The One</p></li></ul><p>Show, or Effie Awards is a plus.</p><ul><li><p>Familiarity with the visual and cultural aesthetics of the UAE and GCC region is preferred.</p></li><li><p>Excellent communication and presentation skills in English are essential.</p></li><li><p>Arabic language skills are considered an advantage.</p></li></ul><p>Technical Skills</p><ul><li><p>Expert proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.</p></li><li><p>Working knowledge of After Effects, Figma, Adobe XD, or similar design and prototyping</p></li></ul><p>tools.</p><ul><li><p>Strong understanding of typography, layout, composition, color theory, and visual hierarchy.</p></li><li><p>Ability to design effectively across both digital and print applications.</p></li><li><p>Knowledge of print production, pre-press processes, and asset handoff for development.</p></li><li><p>High attention to detail with excellent time management and organizational skills.</p></li><li><p>Ability to receive, interpret, and implement feedback constructively.</p></li></ul><p>Key Performance Indicators (KPIs)</p><ul><li><p>Quality, originality, and effectiveness of creative outputs.</p></li><li><p>Timely delivery and accuracy of assigned projects.</p></li><li><p>Collaboration and feedback from internal teams.</p></li><li><p>Client satisfaction with creative deliverables.</p></li><li><p>Contribution to successful pitches, campaign performance, and business growth.</p></li><li><p>Innovation, creative thinking, and proactive contribution to the agency's creative culture.</p></li></ul><p></p></section>
About Delinea<br><br>Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, Saa S applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, Linked In, X, and You Tube.<br><br>Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.<br><br>Apply today to help us achieve our mission.<br><br>Customer Success Manager Position Summary<br><br>The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers’ business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals.<br><br>What You’ll Do<br><br> Be the client advocate and product specialist for assigned customers Develop and implement scalable methods for communicating best practices to customers Identify at-risk accounts, and take appropriate action and/or escalate as needed Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers Regularly monitor customer health, and communicate results with regional sales team, support and renewals team Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders Work closely with renewals teams to drive renewals and with sales teams to drive expansions Review client requests with technical support, product management and regional sales team and escalate as necessary Schedule and conduct regular reviews with customers and communicate results Develop, prepare, and nurture customers for advocacy Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.<br><br>What You’ll Bring<br><br> BA/BS preferred or equivalent experience 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Knowledgeable in privilege access management and cybersecurity best practices Experience with other Privilege Access Service solutions such as Cyber Ark, Beyond Trust, Thycotic, etc. is a big plus Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution Competency with Salesforce and Customer Success Management platforms Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills<br><br>Why work at Delinea? <br><br>We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression.<br><br>At Delinea, our core values are STRONG and guide our behaviors and success:<br><br>Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast-changing environment Global - We embrace diverse people and ideas to drive better outcomes<br><br>We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.<br><br>We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.<br><br>Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.<br><br>Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
About Izil Beauty Izil Beauty transforms Moroccan rituals into modern self-care, empowering women worldwide with nature-powered, science-backed products that deliver real results. As we continue our international expansion, we are looking for a high-impact Head of E-commerce & Digital Growth to lead our global direct-to-consumer business and accelerate the next phase of growth. The Opportunity We are looking for a commercially driven leader to own and accelerate Izil's global direct-to-consumer business. You will be responsible for defining and executing the growth strategy across customer acquisition, conversion, retention, customer experience and profitability while continuously evolving our digital commerce ecosystem. This role requires a unique combination of commercial acumen, growth expertise, customer understanding, technology leadership and operational excellence. You will work closely with Brand, Marketing, CRM, Operations, Supply Chain, Customer Experience and Technology teams to ensure every stage of the customer journey, from discovery to repeat purchase, contributes to sustainable and profitable growth.<br>Key Responsibilities1. E-commerce Strategy & Commercial Performance Define and execute Izil's global e-commerce growth strategy. Develop annual, quarterly and monthly growth plans. Identify growth opportunities across markets, customer segments and product categories. Build commercial forecasts and performance roadmaps. Translate customer, market and business insights into actionable growth initiatives. Drive sustainable and profitable growth across all digital markets. Own key business metrics including:Revenue Growth Gross Margin Contribution Margin Conversion Rate Average Order Value (AOV) Customer Acquisition Cost (CAC) Marketing Efficiency Ratio (MER) Return on Advertising Spend (ROAS) Repeat Purchase Rate Customer Lifetime Value (LTV) Customer Retention 2. Customer Acquisition & Digital Growth Lead customer acquisition strategy across paid, owned and organic channels. Define acquisition priorities, budgets and growth opportunities. Identify and scale hero products, campaigns and customer segments. Improve traffic quality, acquisition efficiency and profitability. Develop market-specific growth strategies across international markets. Partner closely with performance marketing teams and agencies to maximize business results. SEO, Organic Growth & AI Search Lead Izil's SEO strategy and organic growth roadmap. Improve visibility and discoverability across search engines and AI-powered search experiences. Ensure best practices across technical SEO, site architecture, structured data, metadata and content optimization. Monitor emerging search technologies and identify opportunities to increase qualified traffic and customer acquisition. 3. Conversion, CRM & Customer Lifecycle Growth Own the end-to-end digital customer journey. Lead conversion rate optimization initiatives across all digital touchpoints. Optimize website performance, customer engagement and basket size. Lead the CRM strategy and plans to improve customer retention, loyalty and repeat purchase. Develop customer lifecycle strategies that increase customer lifetime value. Ensure acquisition, conversion and retention strategies work together as a unified growth engine. 4. Digital Merchandising & Commercial Planning Own digital merchandising strategy across the website. Ensure products, collections, landing pages and promotional activity are optimized to drive conversion and profitability. Partner with Brand and Category teams to translate product priorities into effective commercial plans. Define digital launch strategies, promotional calendars and customer offers. Support forecasting and demand planning processes to ensure commercial readiness and inventory alignment. 5. Operations, Fulfilment & Customer Experience Partner closely with Operations, Supply Chain and Customer Experience teams to deliver an exceptional post-purchase experience. Ensure inventory availability supports commercial objectives and campaign plans. Act as the commercial owner of the OMS and customer fulfillment journey. Monitor and improve operational metrics that impact conversion, retention and customer satisfaction. Drive initiatives that improve delivery performance, fulfillment efficiency and repeat purchase. Ensure customer experience remains aligned with Izil's premium brand positioning. 6. Digital Product, Technology & Innovation Own the digital product and e-commerce roadmap. Act as business owner for Salesforce Commerce & Commerce Cloud. Partner with IT teams, developers and external partners to deliver digital projects and platform enhancements. Translate business requirements into technical roadmaps and project plans. Lead website enhancements, integrations and customer experience initiatives. Drive innovation across personalization, automation, AI and emerging digital technologies. 7. Leadership, Analytics & Performance Lead the e-commerce and digital growth function. Establish reporting frameworks, dashboards and KPI reviews. Build a high-performance, data-driven culture. Use customer, market and performance insights to drive decision-making. Develop talent and capabilities within the team. Foster a culture of accountability, ownership and continuous improvement. Experience & Qualifications8+ years of experience in e-commerce, digital commerce, DTC or growth leadership roles. Proven experience leading and scaling direct-to-consumer businesses. Strong commercial and financial acumen with ownership of growth and profitability metrics. Experience managing multi-market and international e-commerce businesses. Strong understanding of customer acquisition, CRM, retention, conversion optimization and digital merchandising. Experience leading digital product, website or technology projects. Strong project management and stakeholder management capabilities. Experience working with enterprise e-commerce ecosystems. Preferred Technology Experience Salesforce Commerce Cloud Salesforce Marketing Cloud Salesforce Service Cloud Digital Media (Meta, Snapchat, Google, Tiktok…) Looker Studio, Power BI or equivalent analytics platforms The Ideal Candidate You think like a business owner, not a channel manager. You understand how acquisition, conversion, retention, customer experience, operations and technology work together to drive sustainable growth. You are commercially minded, highly analytical and comfortable leading both strategic initiatives and complex cross-functional projects. Most importantly, you know how to build and scale a world-class direct-to-consumer business.
About ai71 <br><br>AI71 is an industry leader in artificial intelligence, delivering innovative solutions that empower developers, businesses and governments to solve complex challenges. AI71 builds secure, enterprise-ready applications powered by cutting-edge technology, tailored for knowledge workers and sector-specific needs. AI71 bridges the gap between advanced AI and real-world impact. Guided by a strong commitment to research and responsibility, we create transformative solutions that drive progress and empower organizations to leverage AI for meaningful outcomes.<br><br>Role overview<br><br>As AI71 continues to grow and our Engineering and Product teams expand, Technical Program Management has become critical to ensuring we deliver on our product roadmap. This role sits inside the TPM team supporting ASK, our agentic platform that helps enterprises and governments search across their data, generate content, and orchestrate multi-agent workflows across the tools their teams already use.<br><br>The TPM team is intentionally lean and goes deep where it matters most. Every TPM carries two things at once: one or more teams they are embedded in, and one or more cross-team initiatives they own end-to-end. The first keeps you grounded in the build. The second is what makes the function strategic instead of operational. Our ambition is for the TPM function to be a force multiplier across Engineering and Product, not a reporting layer. We like to try new ideas, whether it is to accelerate delivery, structure the organization, or develop a unique culture. By joining a close-knit team, you can have an impact in many different ways and shape how this function works as it grows.<br><br>What you will do<br><br>Here is what the day-to-day of a TPM at AI71 looks like:<br><br>Execute: You make a difference every day inside the team you sit with, enhancing clarity, direction, and scope, and keeping all the parts together with the other roles around you: Product Managers, Tech Leads, Designers, Software Engineers, ML Engineers and Dev Ops. You partner with them to identify and align the right priorities, work with the team to deliver projects on time and with the right quality, dive into PRDs and technical designs to surface key dependencies and risks early, and orchestrate work across the teams involved. Typically you accompany one or two teams in their delivery, ranging from technical projects to more functional ones tied to ASK's evolution.<br><br>Influence: You own and drive at least one complex cross-functional program end-to-end: the kind of initiative that touches multiple teams, spans Engineering, Product, and leadership, and would not happen without someone holding it together. You lead initiatives of various sizes to tackle the needs and issues that come with growth, and you leverage your soft power to influence the organization and challenge the status quo. You help teams optimize the way they work.<br><br>Cultivate: You contribute to building the TPM function itself: facilitating retrospectives, shaping ways-of-working rituals, and bringing new ideas for how we operate as a team and how we represent what we do internally and externally. You also contribute to AI71's hiring and branding initiatives for the TPM and Engineering functions.<br><br>The team<br><br>As a team, we maintain a shared mission and a roadmap that evolves with the organization. We are open to different styles, and we rotate responsibilities and initiatives between us so everyone gets to stretch. We regularly discuss our challenges, sound new ideas off each other, and learn out loud. You will grow as an individual through a culture of ongoing feedback and the variety of contexts the role exposes you to.<br><br>Who you are<br><br>You bring 5+ years of experience in Technical Program Management, Program Management, or an adjacent role where you have coordinated technical delivery in a fast-paced environment. Engineering management, technical product management, or production-related roles are also typical paths in, and we are open to a diversity of backgrounds. A background in engineering is highly valued. The position does not require coding yourself, but you should be able to read code and challenge a technical design.<br><br>Beyond experience, here are the qualities we are looking for:<br><br>Resourcefulness: you like being dropped into a new context and figuring out your own way forward. You are comfortable in environments where the playbook is still being written, and you shape the function rather than wait to be handed one. Technical curiosity: you can dive into AI concepts and hold substantive discussions with engineers: critiquing designs, surfacing risks, asking the question that makes a tech lead pause. You know your way around the key building blocks of modern AI products (LLMs, agents, evals, RAG, orchestration), or are eager to get there quickly. Ownership: you have a keen sense of ownership and can point to complex programs that would not have shipped without you. Not facilitating, owning. Soft power: you influence without authority, push back without making it personal, and stay credible with engineers, PMs, and leadership at the same time. Clarity: you connect the dots in ways others do not, especially around cross-team dependencies and organizational bottlenecks, and you strive to reach alignment through shared understanding, clear writing, and consistent direction.<br><br>Prior experience around agentic systems, AI platforms, or enterprise Saa S is a real plus.<br><br>We acknowledge that many candidates may not meet every requirement listed above. If your experience looks a little different but you believe you can bring value to the role, we would love to hear from you.
About ai71 <br><br>AI71 is an industry leader in artificial intelligence, delivering innovative solutions that empower developers, businesses and governments to solve complex challenges. AI71 builds secure, enterprise-ready applications powered by cutting-edge technology, tailored for knowledge workers and sector-specific needs. AI71 bridges the gap between advanced AI and real-world impact. Guided by a strong commitment to research and responsibility, we create transformative solutions that drive progress and empower organizations to leverage AI for meaningful outcomes.<br><br>Role overview<br><br>As AI71 continues to grow and our Engineering and Product teams expand, Technical Program Management has become critical to ensuring we deliver on our product roadmap. This role sits inside the TPM team supporting ASK, our agentic platform that helps enterprises and governments search across their data, generate content, and orchestrate multi-agent workflows across the tools their teams already use.<br><br>The TPM team is intentionally lean and goes deep where it matters most. Every TPM carries two things at once: one or more teams they are embedded in, and one or more cross-team initiatives they own end-to-end. The first keeps you grounded in the build. The second is what makes the function strategic instead of operational. Our ambition is for the TPM function to be a force multiplier across Engineering and Product, not a reporting layer. We like to try new ideas, whether it is to accelerate delivery, structure the organization, or develop a unique culture. By joining a close-knit team, you can have an impact in many different ways and shape how this function works as it grows.<br><br>What you will do<br><br>Here is what the day-to-day of a TPM at AI71 looks like:<br><br>Execute: You make a difference every day inside the team you sit with, enhancing clarity, direction, and scope, and keeping all the parts together with the other roles around you: Product Managers, Tech Leads, Designers, Software Engineers, ML Engineers and Dev Ops. You partner with them to identify and align the right priorities, work with the team to deliver projects on time and with the right quality, dive into PRDs and technical designs to surface key dependencies and risks early, and orchestrate work across the teams involved. Typically you accompany one or two teams in their delivery, ranging from technical projects to more functional ones tied to ASK's evolution.<br><br>Influence: You own and drive at least one complex cross-functional program end-to-end: the kind of initiative that touches multiple teams, spans Engineering, Product, and leadership, and would not happen without someone holding it together. You lead initiatives of various sizes to tackle the needs and issues that come with growth, and you leverage your soft power to influence the organization and challenge the status quo. You help teams optimize the way they work.<br><br>Cultivate: You contribute to building the TPM function itself: facilitating retrospectives, shaping ways-of-working rituals, and bringing new ideas for how we operate as a team and how we represent what we do internally and externally. You also contribute to AI71's hiring and branding initiatives for the TPM and Engineering functions.<br><br>The team<br><br>As a team, we maintain a shared mission and a roadmap that evolves with the organization. We are open to different styles, and we rotate responsibilities and initiatives between us so everyone gets to stretch. We regularly discuss our challenges, sound new ideas off each other, and learn out loud. You will grow as an individual through a culture of ongoing feedback and the variety of contexts the role exposes you to.<br><br>Who you are<br><br>You bring 5+ years of experience in Technical Program Management, Program Management, or an adjacent role where you have coordinated technical delivery in a fast-paced environment. Engineering management, technical product management, or production-related roles are also typical paths in, and we are open to a diversity of backgrounds. A background in engineering is highly valued. The position does not require coding yourself, but you should be able to read code and challenge a technical design.<br><br>Beyond experience, here are the qualities we are looking for:<br><br>Resourcefulness: you like being dropped into a new context and figuring out your own way forward. You are comfortable in environments where the playbook is still being written, and you shape the function rather than wait to be handed one. Technical curiosity: you can dive into AI concepts and hold substantive discussions with engineers: critiquing designs, surfacing risks, asking the question that makes a tech lead pause. You know your way around the key building blocks of modern AI products (LLMs, agents, evals, RAG, orchestration), or are eager to get there quickly. Ownership: you have a keen sense of ownership and can point to complex programs that would not have shipped without you. Not facilitating, owning. Soft power: you influence without authority, push back without making it personal, and stay credible with engineers, PMs, and leadership at the same time. Clarity: you connect the dots in ways others do not, especially around cross-team dependencies and organizational bottlenecks, and you strive to reach alignment through shared understanding, clear writing, and consistent direction.<br><br>Prior experience around agentic systems, AI platforms, or enterprise Saa S is a real plus.<br><br>We acknowledge that many candidates may not meet every requirement listed above. If your experience looks a little different but you believe you can bring value to the role, we would love to hear from you.
Position: Senior Programmer (IT Department)<br><br>JPC - 6041<br><br>Location: Abu Dhabi<br><br>Experience: 2+ Years<br><br>Job Required<br><br>Supervise the installation, updating, and maintenance of the entity s email system. Propose continuous improvement mechanisms for the software and applications utilized by the entity. Select software and hardware solutions to be procured and evaluate their quality, suitability, and pricing. Proficiency in handling multiple databases and working with Information Technology solutions. Assist in identifying programming requirements for systems needed by the entity.<br><br>Professional Experience And Certifications<br><br>Certified Artificial Intelligence Practitioner Certification. Professional Certification in Cybersecurity Fundamentals. Certification in Ethical Hacking / Cybersecurity Hacking.<br><br>Skills: Implementation, Working on the design, and operation of the software systems required for the entity, processing its data, and managing and programming the federal entity’s website and internal systems in accordance with smart government requirements.
<p>A professional and customer-focused Customer Service Executive is required to handle customer inquiries and provide excellent support services. The selected candidate will communicate with clients, resolve concerns efficiently, and ensure a positive customer experience.</p>
<p>Key Responsibilities:<br />
– Handle customer inquiries via phone, email, and chat<br />
– Provide accurate information about company services<br />
– Resolve customer complaints professionally and efficiently<br />
– Maintain customer records and update databases<br />
– Coordinate with internal departments for issue resolution<br />
– Ensure high levels of customer satisfaction<br />
– Follow company communication and service standards<br />
– Applicants with experience in consultancy or client coordination will have an advantage.</p>
<p>Preferred Nationality:<br />
Indian & Arab Nationals</p>
<p>Benefits:<br />
Competitive salary package<br />
Accommodation and transportation provided<br />
Medical insurance<br />
Paid annual leave<br />
Career growth opportunities</p>
<p>Application Details:<br />
Contact / WhatsApp: +971 52 128 3658</p>
<p>A professional and customer-focused Customer Service Executive is required to handle customer inquiries and provide excellent support services. The selected candidate will communicate with clients, resolve concerns efficiently, and ensure a positive customer experience.</p>
<p>Key Responsibilities:<br />
– Handle customer inquiries via phone, email, and chat<br />
– Provide accurate information about company services<br />
– Resolve customer complaints professionally and efficiently<br />
– Maintain customer records and update databases<br />
– Coordinate with internal departments for issue resolution<br />
– Ensure high levels of customer satisfaction<br />
– Follow company communication and service standards<br />
– Applicants with experience in consultancy or client coordination will have an advantage.</p>
<p>Preferred Nationality:<br />
Indian & Arab Nationals</p>
<p>Benefits:<br />
Competitive salary package<br />
Accommodation and transportation provided<br />
Medical insurance<br />
Paid annual leave<br />
Career growth opportunities</p>
<p>Application Details:<br />
Contact / WhatsApp: +971 52 128 3658</p>
<p>Role Purpose
The Support CRM Executive is responsible for managing customer interactions, maintaining accurate customer records, and ensuring all enquiries are resolved efficiently through the company's CRM platform. The role acts as the link between customers and internal departments, ensuring requests are tracked, communicated and resolved within agreed service levels while delivering an exceptional customer experience.
The successful candidate will be highly organised, customer-focused and comfortable working with multiple systems in a fast-paced utilities environment.
Key Responsibilities
Customer Relationship Management
• Manage customer enquiries received via CRM, email, telephone and digital channels.
• Ensure every customer interaction is accurately recorded within the CRM system.
• Maintain complete and up-to-date customer records.
• Monitor customer cases from creation through to closure.
• Provide timely updates to customers throughout the lifecycle of their request.
• Escalate complex issues to the appropriate internal teams where required.
Case Management
• Log, categorise and prioritise customer requests.
• Monitor ticket queues to ensure SLA compliance.
• Follow up outstanding cases until full resolution.
• Identify recurring issues and recommend process improvements.
• Ensure all supporting documentation is attached to customer records.
Customer Support
• Respond professionally to customer enquiries relating to billing, accounts, portal access, meter readings, move in/out requests and general services.
• Liaise with Billing, Operations, Metering, Finance and Technical teams to resolve customer issues.
• Assist customers with navigating the customer portal and self-service functions.
• Deliver excellent customer service across all communication channels.
CRM Administration
• Maintain CRM data accuracy and integrity.
• Update customer profiles, account details and contact information.
• Assist with CRM testing, enhancements and new feature rollouts.
• Support data cleansing and quality assurance activities.
• Generate reports from the CRM when required.
Performance & Reporting
• Meet individual productivity and quality targets.
• Monitor assigned workloads and case ageing.
• Produce reports on ticket volumes, response times and resolution performance.
• Identify trends and recurring customer issues for management review.
Continuous Improvement
• Suggest improvements to customer journeys and internal processes.
• Contribute to knowledge base articles and standard operating procedures.
• Support new system implementations and process changes.
• Participate in training and knowledge-sharing sessions.</p><p>Required Skills & Experience
Essential
• Minimum 2 years' experience in customer service, CRM administration or customer support.
• Experience using CRM or ticketing platforms such as Zendesk, Zoho CRM, Salesforce, Freshdesk or similar.
• Excellent written and verbal English communication skills.
• Strong organisational and time management skills.
• High attention to detail.
• Ability to manage multiple priorities simultaneously.
• Strong problem-solving skills.
• Proficient in Microsoft Office, particularly Excel.
Desirable
• Experience within utilities, property management or facilities management.
• Experience supporting billing or customer accounts.
• Knowledge of SLAs and customer service KPIs.
• Experience working with customer portals.
Key Competencies
• Customer Focus
• Communication
• Problem Solving
• Attention to Detail
• Teamwork
• Accountability
• Organisation
• Adaptability
• Time Management
• Continuous Improvement The Support CRM Executive consistently delivers excellent customer service by ensuring every enquiry is managed professionally, resolved efficiently and accurately recorded. They maintain high-quality CRM data, meet service level agreements, proactively communicate with customers and contribute to continuous improvements that enhance the overall customer experience.</p>
<p>Role Purpose
The Support CRM Executive is responsible for managing customer interactions, maintaining accurate customer records, and ensuring all enquiries are resolved efficiently through the company's CRM platform. The role acts as the link between customers and internal departments, ensuring requests are tracked, communicated and resolved within agreed service levels while delivering an exceptional customer experience.
The successful candidate will be highly organised, customer-focused and comfortable working with multiple systems in a fast-paced utilities environment.
Key Responsibilities
Customer Relationship Management
• Manage customer enquiries received via CRM, email, telephone and digital channels.
• Ensure every customer interaction is accurately recorded within the CRM system.
• Maintain complete and up-to-date customer records.
• Monitor customer cases from creation through to closure.
• Provide timely updates to customers throughout the lifecycle of their request.
• Escalate complex issues to the appropriate internal teams where required.
Case Management
• Log, categorise and prioritise customer requests.
• Monitor ticket queues to ensure SLA compliance.
• Follow up outstanding cases until full resolution.
• Identify recurring issues and recommend process improvements.
• Ensure all supporting documentation is attached to customer records.
Customer Support
• Respond professionally to customer enquiries relating to billing, accounts, portal access, meter readings, move in/out requests and general services.
• Liaise with Billing, Operations, Metering, Finance and Technical teams to resolve customer issues.
• Assist customers with navigating the customer portal and self-service functions.
• Deliver excellent customer service across all communication channels.
CRM Administration
• Maintain CRM data accuracy and integrity.
• Update customer profiles, account details and contact information.
• Assist with CRM testing, enhancements and new feature rollouts.
• Support data cleansing and quality assurance activities.
• Generate reports from the CRM when required.
Performance & Reporting
• Meet individual productivity and quality targets.
• Monitor assigned workloads and case ageing.
• Produce reports on ticket volumes, response times and resolution performance.
• Identify trends and recurring customer issues for management review.
Continuous Improvement
• Suggest improvements to customer journeys and internal processes.
• Contribute to knowledge base articles and standard operating procedures.
• Support new system implementations and process changes.
• Participate in training and knowledge-sharing sessions.</p><p>Required Skills & Experience
Essential
• Minimum 2 years' experience in customer service, CRM administration or customer support.
• Experience using CRM or ticketing platforms such as Zendesk, Zoho CRM, Salesforce, Freshdesk or similar.
• Excellent written and verbal English communication skills.
• Strong organisational and time management skills.
• High attention to detail.
• Ability to manage multiple priorities simultaneously.
• Strong problem-solving skills.
• Proficient in Microsoft Office, particularly Excel.
Desirable
• Experience within utilities, property management or facilities management.
• Experience supporting billing or customer accounts.
• Knowledge of SLAs and customer service KPIs.
• Experience working with customer portals.
Key Competencies
• Customer Focus
• Communication
• Problem Solving
• Attention to Detail
• Teamwork
• Accountability
• Organisation
• Adaptability
• Time Management
• Continuous Improvement The Support CRM Executive consistently delivers excellent customer service by ensuring every enquiry is managed professionally, resolved efficiently and accurately recorded. They maintain high-quality CRM data, meet service level agreements, proactively communicate with customers and contribute to continuous improvements that enhance the overall customer experience.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>JOB TITLE</strong><br>Senior Digital Marketing Specialist | Emirati Talent | MAF LifeStyle | Head Office<br><strong>ROLE SUMMARY</strong><br>The Senior Digital Marketing Specialist is responsible for executing and optimizing integrated digital marketing campaigns that drive customer acquisition, engagement, website and store traffic, and online conversions. Working within a data-driven team, the role collaborates closely with cross-functional stakeholders to align digital marketing initiatives with business objectives and deliver a seamless, customer-centric experience across all digital channels.<br><strong>ROLE PROFILE</strong>Plan, launch, manage, and optimize end-to-end paid digital marketing campaigns across Google Ads (Search, Shopping, Performance Max, Display, YouTube), Meta, TikTok, and Snapchat to achieve customer acquisition, engagement, and revenue objectives.<br>Monitor and optimize campaign performance through bid management, audience segmentation, creative testing, budget allocation, and performance analysis to maximize ROAS, CPA, conversions, and overall campaign effectiveness.<br>Manage and maintain Google Merchant Center and Meta Product Catalogues, ensuring accurate product feeds, attribute mapping, and data quality while resolving feed-related issues.<br>Implement, monitor, and troubleshoot tracking and measurement frameworks using Google Tag Manager, GA4, and advertising platforms, ensuring accurate conversion tracking, UTM tagging, attribution, and reporting.<br>Execute on-page and technical SEO initiatives, including metadata optimization, structured data implementation, internal linking, and Core Web Vitals monitoring in collaboration with technology teams.<br>Collaborate with Online Trade, Brand Marketing, Content, and Creative teams to develop, review, and optimize digital campaigns and creative assets, ensuring alignment with business objectives, brand guidelines, and platform best practices.<br>Maintain effective campaign governance through standardized account structures, naming conventions, process documentation, budget management, and the proactive identification of optimization opportunities to improve channel efficiency.<br>Leverage AI, automation, and data-driven insights to streamline marketing operations, enhance campaign execution, improve productivity, and continuously optimize customer targeting and digital marketing performance.<strong>REQUIREMENTS</strong>Bachelor's degree in Marketing, Advertising, Communications, or a related field; professional certifications in Digital Marketing, Google Ads, or social media platforms are an advantage.<br>3–4 years of experience in performance or growth marketing within the eCommerce or retail industry, with a proven track record of managing and optimizing digital marketing campaigns.<br>Strong hands-on expertise in Google Ads, Meta, TikTok, and Snapchat advertising platforms, supported by proficiency in Google Analytics 4 (GA4), campaign reporting, and data analysis.<br>Solid understanding of digital marketing performance metrics, including CTR, CPC, CPI, CPA, and ROAS, with the ability to interpret insights and optimize campaigns to achieve business objectives.<br>Excellent communication, analytical, organizational, and collaboration skills, with the ability to manage multiple priorities, work cross-functionally, and deliver results in a fast-paced environment.<br>Demonstrates a customer-centric, results-driven, and innovative mindset, with strong ownership, accountability, continuous learning, and the ability to identify improvement opportunities while fostering collaboration and operational excellence.<strong>WHAT WE OFFER</strong>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!<br>Work in a friendly environment, where everyone shares positive vibes and excited about our future.<br>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</span></p><br><br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Firm: Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA.<br> With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.<br> About the role Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East.<br> We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover.<br> You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions.<br> This is a hands-on delivery role with room to grow into solution design and presales.<br> Responsibilities : Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.<br> Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.<br> Translate business requirements into functional specifications that solution and technical teams can build against.<br> Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.<br> Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off.<br> Maintain backlogs and requirement traceability across the project lifecycle.<br> Support presales and scoping activities, including effort estimation and proposal input.<br> Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.<br> Why Arcsen Work on high-impact Salesforce transformations for leading regional brands.<br> Structured BA practice with frameworks, mentorship, and a clear progression path.<br> Exposure across multiple industries and the full Salesforce platform.<br> A collaborative team that invests in capability building.<br> Attractive packages and performance compensation.<br> Full work comfort, ability to work remotely from any place.<br> Health insurance package.<br> We care about your health and well-being.<br> Paid-time off and holidays.<br> Giving our professionals the flexibility & responsibility to manage their times.<br> Arcsen is an equal opportunity employer.<br> We celebrate diversity and are committed to creating an inclusive environment for all employees.<br> Different makes us better.<br> By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment process 6+ years of business analysis experience, or 3+ years working specifically on Salesforce implementations.<br> Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).<br> Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria.<br> Experience facilitating workshops and managing client-facing communication with confidence.<br> Familiarity with process modeling (BPMN 2.<br>0 a plus) and Agile delivery.<br> Strong analytical thinking and attention to detail.<br> Excellent written and spoken English; Arabic is an advantage given our regional client base.<br> Nice to have Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).<br> Experience with MuleSoft, Agentforce, or data migration projects.<br> Exposure to one or more of our core industries (automotive, retail, education, airline, public sector).<br> Prior experience at a consulting or implementation partner.<br></span> </div>