Doorman Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We invite you to join our dynamic hospitality team in Ras Al-Khaimah, United Arab Emirates, as a Front Office Supervisor. In this pivotal role, you will lead and inspire your front office team to deliver exceptional guest experiences while maintaining operational excellence. As Front Office Supervisor, you will combine your passion for customer service with strong leadership capabilities to ensure every guest interaction reflects our commitment to quality and professionalism. You will be the backbone of our front office operations, balancing guest satisfaction with efficient administrative procedures and team development.</p><br><ul><li>Lead, train, and recognize front office team members to support exceptional guest service delivery and foster a collaborative work environment</li><li>Provide engaging, professional, and friendly service to guests, turning their visits into memorable experiences</li><li>Handle guest inquiries and complaints with empathy and decisiveness, ensuring appropriate resolution and follow-up actions</li><li>Oversee front office operations including room assignments, guest check-ins, check-outs, and billing accuracy</li><li>Manage and balance all room charges, including ancillary services (F&amp;B, spa, concierge, and other departments)</li><li>Audit and post room rates and taxes accurately, ensuring all guest billing is correct for groups, tours, and individual guests</li><li>Process and reconcile front office credit card transactions with precision and attention to detail</li><li>Perform end-of-day duties for the property management system and point-of-sales systems</li><li>Maintain comprehensive knowledge of all groups and events in-house, effectively communicating relevant information to staff</li><li>Ensure adherence to all hotel policies, procedures, and service standards while promoting a culture of continuous improvement</li><li>Support company initiatives including guest satisfaction surveys, loyalty programs, and quality assurance standards</li><li>Maintain full understanding of emergency procedures and safety protocols, including fire safety procedures</li><li>Collaborate with all hotel departments to ensure seamless operations and guest satisfaction</li><li>Work independently and prioritize responsibilities effectively while managing multiple tasks simultaneously</li><li>Demonstrate flexibility and resilience when handling high-pressure situations and unexpected challenges</li></ul><br>Qualifications<br><br><ul><li>Minimum 2 years of proven guest services experience, with at least 1 year in a front office or supervisory capacity</li><li>Strong knowledge of Property Management Systems (PMS) and hotel operations software</li><li>Excellent written and verbal communication skills in English, with the ability to interact professionally with diverse guests and team members</li><li>Demonstrated leadership and team training experience with the ability to motivate and develop staff</li><li>Exceptional interpersonal skills with a customer-focused mindset and genuine empathy for guest needs</li><li>Highly organized and detail-oriented with strong analytical abilities for financial reconciliation and billing accuracy</li><li>Proficient in computer applications including Microsoft Word, Excel, and PowerPoint in a Windows environment</li><li>Ability to multitask effectively, prioritize responsibilities, and work well under pressure in a fast-paced environment</li><li>Strong problem-solving and conflict resolution skills with a decisive approach to challenges</li><li>Knowledge of hotel billing procedures, cash handling, and financial accuracy standards</li><li>Familiarity with hotel loyalty programs and guest management systems (preferred)</li><li>Valid driver's license (preferred for UAE operations)</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays as required by operational needs</li><li>Commitment to maintaining the highest standards of professionalism, integrity, and transparency in all interactions</li><li>Ability to work independently while remaining collaborative and inclusive with team members</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Start Your Journey With Us&nbsp;<br>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.&nbsp;<br>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.<br>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.<br>Job Requirement:<br>The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests and makes them feel at home. Setting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.<br>ESSENTIAL FUNCTIONS:<br>Get a thorough hand over from the previous shift and ensure dect phones and GXP phones are received and returned daily<br>Ensure all guest preferences are taken and actioned<br>Welcome the guest upon arrival, and familiarize them with everything in the room and hotel.<br>Perform in Room check in and in room check as and when requested.<br>Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage<br>Serve wake up tea/coffee at the appropriate times.<br>Serve coffee/tea as and when the guests require.<br>Pick-up and deliver guest laundry/ pressing based on guest requested time.<br>Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue&nbsp;<br>Write logs for on-going events and guest challenges<br>Check the list in go concierge of requested wake up Tea or Coffee services<br>Prepare the arrival reports for the day and go over the arrival list and look for special comments and /or remarks then action.<br>Take care of any guest requests and complete them within the appropriate time. If unable to complete within your shift, ensure to handover to next shift accordingly<br>Work with the required computer systems to update guest information or comments for future reference<br>Carry out shoe shine and delivery.<br>Assist the guest with packing and unpacking services.<br>Restock the Butler pantries such as coffee, tea, water, sugar, milk, tray linens, napkins and necessities in order to keep in working order at any time<br>Tidy up pantry, washing of cups, plates, utensils before the end of the shift<br>REQUIRED QUALIFICATIONS<br>Related Work Experience: 1 year butler work experience required in a luxury hotel.<br>#LI-MA1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Start Your Journey With Us&nbsp;<br>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.&nbsp;<br>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.<br>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.<br>Job Requirement:<br>The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests and makes them feel at home. Setting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.<br>ESSENTIAL FUNCTIONS:<br>Get a thorough hand over from the previous shift and ensure dect phones and GXP phones are received and returned daily<br>Ensure all guest preferences are taken and actioned<br>Welcome the guest upon arrival, and familiarize them with everything in the room and hotel.<br>Perform in Room check in and in room check as and when requested.<br>Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage<br>Serve wake up tea/coffee at the appropriate times.<br>Serve coffee/tea as and when the guests require.<br>Pick-up and deliver guest laundry/ pressing based on guest requested time.<br>Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue&nbsp;<br>Write logs for on-going events and guest challenges<br>Check the list in go concierge of requested wake up Tea or Coffee services<br>Prepare the arrival reports for the day and go over the arrival list and look for special comments and /or remarks then action.<br>Take care of any guest requests and complete them within the appropriate time. If unable to complete within your shift, ensure to handover to next shift accordingly<br>Work with the required computer systems to update guest information or comments for future reference<br>Carry out shoe shine and delivery.<br>Assist the guest with packing and unpacking services.<br>Restock the Butler pantries such as coffee, tea, water, sugar, milk, tray linens, napkins and necessities in order to keep in working order at any time<br>Tidy up pantry, washing of cups, plates, utensils before the end of the shift<br>REQUIRED QUALIFICATIONS<br>Related Work Experience: 1 year butler work experience required in a luxury hotel.<br>#LI-MA1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Job description:Job Title: Social Media Marketing Executive Company: Arabnb Vacation Homes Rental Co. LLCDepartment: Marketing Location: Dubai, UAE (On-site) Employment Type: Full-Time Reports To: Founder / Managing Director<br>About UsARABNB Holiday Homes Arabnb is a luxury vacation homes company operating across Dubai. We manage AED 100M+ in high-value real estate assets, including premium apartments and villas in Dubai’s topperforming prime districts. Every Arabnb residence features elevated amenities — fully equipped kitchens, premium linens, fast WiFi, smart home comforts, private balconies, community pools, and dedicated workspaces. From concierge services to seamless property management, we redefine what luxury short-stay living looks like in Dubai.<br>About the Role We are looking for a creative, driven, and resourceful Social Media Marketing Executive to join us in-house in Dubai. This person will take full ownership of the social media presence for both Arabnb Holiday Homes across Instagram, Tik Tok, Facebook, and Linked In. You will be the voice and visual identity of both brands online — planning, creating, filming, editing, and publishing content on a daily basis. You will also manage the Founder’s personal Linked In profile, building thought leadership in the hospitality and real estate space. Being based on-site in Dubai is essential. The role requires frequent content filming at our vacation home properties, development sites, and around Dubai, as well as real-time posting and close collaboration with the team. This is not a remote or hybrid position.<br>Key Responsibilities Arabnb Holiday Homes — Vacation Homes & Hospitality · Create and execute a social media content calendar for Arabnb across Instagram, Tik Tok, and Facebook, showcasing our luxury vacation home portfolio.· Film and edit high-quality property walkthrough videos, guest experience content, Reels, Tik Toks, and Stories that highlight the lifestyle and amenities of each Arabnb property.· Develop content themes around Dubai tourism, luxury short-stay living, guest testimonials, property reveals, and seasonal promotions.· Write compelling captions and copy that speak to potential guests, property owners, and investors, tailored to each platform.· Engage with the Arabnb community — respond to DMs, comments, and inquiries promptly to drive bookings and build brand loyalty.· Build and execute a direct booking strategy to reduce reliance on OTAs (Airbnb, Booking.com, etc.) and drive guests to book directly through the Arabnb website.· Set up and manage retargeting campaigns via Meta Business Suite to re-engage previous guests and website visitors, encouraging repeat stays and direct bookings.· Implement and manage basic SEO for the Arabnb website — optimise property listing pages, blog content, meta descriptions, and keywords to increase organic search visibility and drive traffic.· Create and drive traffic to dedicated landing pages, seasonal offers, and promotional campaigns designed to convert website visitors into direct bookings.· Develop and manage a customer loyalty program to incentivise repeat guests — including referral rewards, returning guest discounts, exclusive offers, and email-based re-engagement campaigns.· Work on email marketing flows (welcome sequences, post-stay follow-ups, special offers) to nurture past guests and encourage direct re-bookings.· Track and report on Arabnb social media performance metrics (reach, engagement, follower growth, booking enquiries, website traffic, direct booking conversions) and provide actionable insights.· Plan, set up, run, and optimise paid advertising campaigns through Meta Business Suite (Facebook & Instagram Ads), including audience targeting, A/B testing, budget management, and performance reporting.· Set up and manage Tik Tok Ads campaigns when required.· Design graphics, carousels, thumbnails, and marketing creatives using Canva and other design tools for both brands.· Monitor social media trends, competitor activity, and platform algorithm changes to keep both brands ahead of the curve.· Coordinate and plan content shoots, including scheduling, location scouting, and directing talent on camera.· Manage influencer outreach and coordinate collaborations relevant to either brand.· Provide weekly/monthly performance reports with data-driven recommendations. Requirements & Qualifications· Experience: 2–3 years of hands-on experience in social media marketing, content creation, or a similar digital marketing role. Experience in real estate, hospitality, or luxury lifestyle brands is a strong plus.· Education: Bachelor’s degree in Marketing, Communications, Digital Media, or a related field (preferred but not mandatory if experience is strong).· Video Editing: Proficient in video editing software such as Cap Cut, Adobe Premiere Pro, InShot, or similar tools. Must be able to produce polished, professional video content independently — from filming to final edit.· Design Skills: Strong working knowledge of Canva for creating social media graphics, Stories templates, presentation decks, and marketing collateral.· Meta Business Suite: Hands-on experience with Meta Business Suite is essential. Must know how to set up, run, and optimise paid ad campaigns on Facebook and Instagram, including audience targeting, custom audiences, lookalike audiences, retargeting, A/B testing, and budget management. Ability to read and act on ad performance data is a must.· Platform Expertise: Deep understanding of Instagram, Tik Tok, Facebook, and Linked In — including best practices, algorithms, content formats, and native analytics tools.· Copywriting: Excellent written English with the ability to craft engaging captions, CTAs, and copy for different audiences — from luxury hospitality guests to real estate investors and brokers.· Creativity: A strong creative eye with the ability to conceptualise and execute original content ideas that drive engagement, build brand awareness, and generate leads.· SEO & Website Traffic: Basic to intermediate understanding of SEO principles — keyword research, on-page optimisation, meta tags, and content strategy to drive organic traffic to the Arabnb website and increase direct bookings.· Analytics: Comfortable using Meta Business Suite, Tik Tok Analytics, Linked In Analytics, Instagram Insights, and Google Analytics to measure performance, track website traffic, and inform strategy.· Email Marketing: Familiarity with email marketing platforms (e.g., Mailchimp, Brevo) for building guest re-engagement flows, loyalty campaigns, and promotional newsletters.· Location: Must be based in Dubai, UAE and available to work on-site full-time. This is not a remote or hybrid position.<br>Nice to Have· Experience running Tik Tok Ads campaigns.· Experience with scheduling tools such as Later, Hootsuite, Buffer, or Metricool.· Photography skills and comfort being on camera or directing others on camera.· Familiarity with CRM tools or lead capture workflows.· Experience in Dubai’s real estate or holiday home/hospitality industry.· Experience with Google Ads or Google Hotel Ads for driving direct bookings.· Familiarity with loyalty program tools or platforms (e.g., Stamp Me, Loyalty Lion).· Understanding of OTA dynamics (Airbnb, Booking.com) and strategies to drive direct bookings away from third-party platforms.<br>What We Offer· Competitive monthly salary of AED 7,000 – 10,000 (based on experience and skills).· Opportunity to take full ownership of the social media presence for two growing Dubai brands — in luxury hospitality.· A dynamic, fast-paced work environment with room for creativity, ownership, and career growth.· Direct mentorship and collaboration with the Founder.· Exposure to vacation rental industries in one of the world’s most exciting property markets.· Visa sponsorship (if applicable).· Annual leave and public holidays as per UAE Labour Law.<br>How to Apply Interested candidates should submit the following:· Updated CV/Resume.· Portfolio or links to social media accounts you have managed (especially in real estate, hospitality, or lifestyle sectors).· Examples of paid ad campaigns you have run on Meta Business Suite, including results if available.· A short cover letter explaining why you are the right fit for this role.<br>Job Type: Full-time Work Location: In person Pay: 7,000.00 (AED) - 10,000.00 (AED) per month

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. Assure that every luggage is covered with a baggage claim tag. Parking of guests and visitors vehicles in the designated hotel parking area. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Report any unusual occurrences or requests to the Concierge desk. Be aware of the hotel accident Prevention Policies. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area. Maintains accurate records / documentation, as per operational and organizational requirements. Responsible for lobby paging services under the supervision of Concierge. Practices suggestive selling and able to familiarize guests to hotel facilities. Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure. Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.) Ensure luggage is placed for guest to unpack. Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs. File daily concierge desk report and documents systematically under the supervision of Concierge Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel. Handling telephone calls at the Concierge desk Review and update Logbook. Check equipments. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times. Oversee the day to day operations. Report regularly on happening to Asst. FO/ FOM. Aware of fire & first aid procedure Handle guest complaints and report to manager Be fully aware of the Talk of the Walk for the day. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments. Is aware of the daily activities and has product knowledge of all the hotel facilities.<br><br>Qualifications<br><br>University Degree in any field. Minimum 1 year in a similar role in a 4-5 star hotel<br><br>Additional Information<br><br>What Is In It For You<br><br>Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. Assure that every luggage is covered with a baggage claim tag. Parking of guests and visitors vehicles in the designated hotel parking area. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Report any unusual occurrences or requests to the Concierge desk. Be aware of the hotel accident Prevention Policies. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area. Maintains accurate records / documentation, as per operational and organizational requirements. Responsible for lobby paging services under the supervision of Concierge. Practices suggestive selling and able to familiarize guests to hotel facilities. Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure. Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.) Ensure luggage is placed for guest to unpack. Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs. File daily concierge desk report and documents systematically under the supervision of Concierge Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel. Handling telephone calls at the Concierge desk Review and update Logbook. Check equipments. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times. Oversee the day to day operations. Report regularly on happening to Asst. FO/ FOM. Aware of fire & first aid procedure Handle guest complaints and report to manager Be fully aware of the Talk of the Walk for the day. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments. Is aware of the daily activities and has product knowledge of all the hotel facilities.<br><br>Qualifications<br><br>University Degree in any field. Minimum 1 year in a similar role in a 4-5 star hotel<br><br>Additional Information<br><br>What Is In It For You<br><br>Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!

<p><strong>About the Role</strong><br>Irony Home is a Dubai festive décor specialist delivering Christmas and seasonal installations for luxury hotels, resorts, malls, restaurants, private villas and premium venues.</p><p>We are looking for a confident, well-connected person to sell our festive décor projects to hotels, venues and private villas across the UAE. You may come from B2B sales, or from a hotel concierge, private villa concierge, lifestyle management or guest relations background where you built strong relationships with hotel management and high-end clients. What matters is your network, your understanding of luxury service and your ability to close deals.</p><p><strong>&nbsp;</strong></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Win new business with 5-star hotels, resorts, serviced residences, restaurant groups, malls, private villas, family offices, concierge and lifestyle management companies, and corporate clients.</p></li><li><p>Use your network to open doors with hotel decision makers, villa owners, estate managers and private clients.</p></li><li><p>Build a full-year pipeline for Christmas, New Year, Ramadan, Eid and other seasonal events.</p></li><li><p>Understand client briefs and budgets and work with our design team to create winning proposals.</p></li><li><p>Present concepts, 3D renders and past projects professionally.</p></li><li><p>Prepare, negotiate and close quotations.</p></li><li><p>Advise clients on Christmas trees, garlands, wreaths, lighting, ornaments, installations, rental or purchase, and installation and dismantling.</p></li><li><p>Coordinate with design, production and operations teams for smooth delivery.</p></li><li><p>Grow existing accounts into repeat and multi-property business.</p></li><li><p>Meet and exceed sales targets, keep CRM updated and report weekly to management</p><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li><p>Minimum 4 to 5 years of experience in the UAE in one of the following:</p><ul><li><p>B2B sales in festive décor, event décor, hospitality supplies, interiors or luxury products,</p></li><li><p>Hotel concierge, guest relations, VIP services or hospitality sales in 5-star hotels or luxury venues,</p></li><li><p>Private villa concierge, lifestyle management, estate or household management for high-net-worth clients.</p></li></ul></li><li><p>Strong network with hotel decision makers and/or private villa clients in Dubai.</p></li><li><p>Good knowledge of Christmas and festive products, or a strong interest and ability to learn quickly.</p></li><li><p>Confident, polished and persuasive with a high standard of client service.</p></li><li><p>Good negotiation skills and commercial sense.</p></li><li><p>Excellent spoken and written English. Arabic or other languages a plus.</p></li><li><p>Self-driven, organized and able to handle busy seasonal periods.</p></li><li><p>Valid UAE driving license and own car required.</p></li></ul><br>

Job Title: Relationship Manager – Location: Dubai, UAERole Overview We are looking for a client-focused, sales-driven, and highly organized Relationship Manager to promote, sell, and manage Smart Zone's concierge and business support services. This role combines sales, relationship management, and service coordination, ensuring clients receive a seamless experience from the initial consultation through to successful service completion. The ideal candidate is passionate about building long-term client relationships, identifying business opportunities, and delivering exceptional post-sale support while coordinating with internal teams to ensure timely execution of every service. Key Responsibilities Sales & Business Development Actively promote and sell Smart Zone's concierge and business support services to new and existing clients. Understand client requirements and recommend the most suitable services and solutions. Follow up on leads, convert inquiries into sales, and achieve monthly sales targets. Identify upselling and cross-selling opportunities throughout the client lifecycle. Build and maintain strong relationships with clients to encourage repeat business and referrals. Maintain accurate client records, sales activities, and pipeline updates in the CRM. Client Relationship & Service Coordination Manage clients from onboarding through successful completion of the services purchased. Collect, review, and verify all required documents for processing. Coordinate appointments for medical examinations, biometrics, Emirates ID, embassy visits, and other government-related requirements. Liaise with internal teams, PROs, and external partners to ensure services are completed efficiently and within agreed timelines. Track service progress and proactively update clients throughout each stage of the process. Handle client inquiries professionally while managing expectations and ensuring a premium customer experience. Ensure all purchased services are delivered accurately, promptly, and to the highest quality standards. Accompany clients to external appointments when required. Services to Promote & Manage The successful candidate will be responsible for promoting, selling, coordinating, and managing Smart Zone's full range of concierge and business support services, including but not limited to:Golden Visa Employment Visa PRO Services (Emirates ID, visa applications and renewals, trade license renewals, government transactions, etc.) Document Attestation & Legalization (MOFA, embassies, notary public, etc.) Bank Account Opening Assistance Accounting, Bookkeeping & Tax Services Trademark Registration & Intellectual Property Support Office Setup, Virtual Office & Mail Management Business Licensing & Corporate Documentation Other value-added corporate, immigration, and concierge services offered by Smart Zone. Required Skills & Experience2–3 years of experience in sales, relationship management, concierge services, customer service, or client operations within the UAE. Previous experience in business setup, immigration, PRO services, corporate services, or hospitality is an advantage. Strong sales mindset with proven ability to close deals, upsell, and cross-sell services. Good understanding of UAE immigration procedures, ICP, MOHRE, visa processing, and document attestation processes. Excellent communication, negotiation, and interpersonal skills. Highly organized with strong coordination, follow-up, and time management abilities. Client-focused with a proactive, solution-oriented mindset. Experience using CRM systems and document tracking tools. Professional presentation and willingness to attend external client appointments when required. Fluency in English; additional languages are an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Manager, Guest Relations &amp; Concierge</span></span></span>&nbsp;<br><span><span>(<span>21091</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br> <p><strong>About The Role&nbsp;</strong></p><br> <p>The Guest Relations &amp; Concierge Manager is responsible for the overall leadership and daily operation of the Guest Relations and Concierge functions, ensuring exceptional, personalized, and seamless experiences for all guests.</p><br> <p>The role provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, service recovery, and guest satisfaction. The Manager is responsible for developing a high-performing team, maintaining luxury service standards, and ensuring effective collaboration across all hotel departments to consistently exceed guest expectations.</p><br> <p><strong>About You&nbsp;</strong></p><br> <p>Ideal candidate has previous supervisory or management experience in Guest Relations/ Concierge, Front Office, or luxury hospitality with strong knowledge of guest service and hotel operations. Experience in a five-star or luxury hotel environment is highly desirable.&nbsp;</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<p>An exciting opportunity has arisen to join a fast-growing, premium healthcare business that is redefining concierge medicine in the UAE. Our client is a physician-led healthcare provider delivering high-end concierge medical services to private individuals, families, corporate clients, and international visitors. With an established presence in Dubai and London and plans for continued regional growth, they are seeking a Commercial Director to drive strategic partnerships and commercial expansion. This is an opportunity for a commercially driven leader who thrives in a hands-on, entrepreneurial environment and enjoys building meaningful business relationships. Key Responsibilities - Develop and execute the commercial growth strategy across B2B and partnership channels. - Identify and secure strategic partnerships with luxury hotels, corporate organizations, insurers, concierge providers, lifestyle businesses, and other premium service partners. - Build new revenue streams and expand the company's presence within the luxury and private healthcare market. - Lead commercial negotiations and manage partnership agreements from initial engagement through execution. - Represent the business at industry events and networking opportunities. - Work closely with the Founder and senior leadership team to support the company's growth strategy. - Contribute to shaping the commercial function as the organization continues to scale.</p><p>- Proven experience in a senior commercial, business development, or strategic partnerships role. - Demonstrated success in developing strategic partnerships and driving commercial growth. - Comfortable operating within a fast-paced, founder-led environment where being hands-on is essential. - Excellent communication, negotiation, and stakeholder management skills. - Healthcare experience is advantageous but not essential. Candidates from adjacent premium industries are encouraged to apply. - Strong existing network within one or more of the following sectors: • Luxury hospitality • Private healthcare • Wellness • Private banking or wealth management • Luxury lifestyle services • Corporate partnerships • Medical insurance • Concierge or premium membership businesses</p>

<p><br></p><ul> </ul> <p> <strong>CORE WORK RESPONSIBILITIES</strong> </p> <p> <strong>1. Luxury Auditing &amp; Standards Compliance</strong> </p> <p> <strong>Internal Inspections.</strong> Plan and execute a structured, year-round internal inspections calendar across all operational departments including Front of House, Food &amp; Beverage, Housekeeping, Spa &amp; Fitness and all supporting areas. Inspections are conducted against the full spectrum of LQA's and Forbes Travel Guide standards, covering both quantitative measures (service timing, facility specifications) and qualitative dimensions (personalization, emotional engagement and consistency of the guest experience).</p> <p> <strong>Reporting &amp; Corrective Action</strong>. Compile detailed, evidence-based audit reports that quantify performance scores by department and standard category, articulate qualitative observations, and identify specific service gaps. Present findings to the Director of Quality and relevant department heads and lead the development and follow-up of corrective action plans with clear accountability and timelines.</p> <p> <strong>2. Training &amp; Development on LQA and Forbes Standards</strong> </p> <p> <strong>Luxury Standards Training Programs.</strong> Assist Director of Quality to develop and facilitate engaging, department-specific training programs that translate LQA and Forbes criteria into actionable daily behaviors. Training must be continuous and adapted to each audience from front-line associates to supervisors and managers ensuring that every team member understands not only what the standard requires, but why it matters to the luxury guest.</p> <p> <strong>Emotional Intelligence &amp; Personalization Coaching.</strong> Deliver specialized coaching on the qualitative dimensions of luxury service that are most difficult to standardize: emotional intelligence, anticipatory service, genuine personalization, and the ability to create authentic human connections rather than scripted interactions. </p> <p> <strong>Onboarding Integration.</strong> Assist Director of Quality with presentation at new joiners orientation, ensuring that every associate arrives on the floor with a foundational understanding of LQA and Forbes expectations before their first guest interaction.</p> <p> <strong>On-the-Floor Coaching.</strong> Provide real-time, constructive coaching to team members during live operations, reinforcing correct behaviors and addressing deviations from standards with professionalism and empathy.</p> <p> <strong>Training Effectiveness Measurement.</strong> Track and evaluate the impact of training initiatives through audit score trends and guest satisfaction metrics. Continuously refine training content based on audit findings and evolving standards.</p> <p> <strong>3. Guest Feedback Management &amp; Analysis</strong> </p> <p> <strong>Multi-Channel Monitoring.</strong> Monitor, aggregate, and analyze guest feedback across all channels, including post-stay surveys, online review platforms (TripAdvisor, Google, OTA platforms), social media, in-stay feedback mechanisms, and direct guest communications. Maintain a centralized feedback dashboard to track performance trends over time.</p> <p> <strong>Response Management.</strong> Draft and manage professional, personalized, and brand-aligned responses to guest reviews across all public platforms, maintaining the hotel's online reputation and reinforcing its positioning as a world-class luxury destination.</p> <p> <strong>Feedback Loop to Operations. </strong>Ensure that guest feedback insights are systematically communicated to relevant departments and translated into operational changes, job aids updates and training content closing the loop between guest voice and hotel performance.</p> <p> <strong>4. Guest Experience Design &amp; Personalization</strong> </p> <p> <strong>Guest Journey Mapping.</strong> Map and continuously refine the end-to-end guest journey, identifying every critical touchpoint from the initial reservation inquiry through post-departure follow-up. Pinpoint opportunities to inject "surprise and delight" moments that transform a stay from excellent to unforgettable.</p> <p> <strong>Personalization Strategy.</strong> Assist Director of Quality to develop and implement a structured personalization strategy that leverages guest data, preferences and other insights to design highly customized experiences, amenity arrangements and tailored services for individual guests with particular focus on VIP guests, returning guests and those celebrating special occasions.</p> <p> <strong>Cross-Departmental Collaboration.</strong> Act as the liaison between all hotel departments to ensure seamless communication of guest feedback and flawless, coordinated execution of personalized experiences. Champion a culture in which every team member considers themselves a co-designer of the guest experience.</p> <p> <strong>Bespoke Experience Curation. </strong>Collaborate with the Concierge, Food &amp; Beverage, Spa and other departments to curate bespoke experiences, rituals, and programming that reflect the hotel's unique identity, local culture, and the individual desires of its guests.</p> <p> <strong>Innovation &amp; Trend Intelligence.</strong> Continuously monitor luxury hospitality trends, competitor offerings, emerging guest expectations, and technological innovations. Propose and pilot new concepts, services, and touchpoints that keep the hotel at the forefront of the luxury experience landscape.</p> <p><br></p>

Telesales Executive – Real Estate Location: Dubai, UAEEmployment Type: Full-time<br>At Luxury Concierge Real Estate, we work with clients for whom property is not simply an asset. It is a statement of how they choose to live. Serving them demands a rare combination of market intelligence, discretion, and an unwavering commitment to excellence.<br>About the Role We are urgently looking for a motivated and results-driven Telesales Executive to join our growing real estate team immediately. In this role, you will be responsible for contacting potential clients from company-provided databases, qualifying leads, and generating appointments for our sales team.<br>Key Responsibilities Conduct outbound calls using company-provided leads and databases. Qualify prospective clients and identify genuine buying or selling interest. Generate qualified leads and book appointments for the sales team. Build strong relationships with potential clients through professional communication. Maintain accurate records and update the CRM system. Achieve daily, weekly, and monthly KPIs for calls and lead generation. Follow up with prospects to maximize conversion opportunities.<br>Requirements Minimum 1 year of experience in real estate telesales. English proficiency at C1 level or above (spoken and written). Fluency in Hindi is required. Can join immediately Experience working with or calling clients in the US market is highly preferred. Excellent communication, persuasion, and objection-handling skills. Comfortable making a high volume of outbound calls. Experience using CRM systems is an advantage. Self-motivated, target-driven, and able to thrive in a fast-paced environment.<br>What We Offer Salary is between 5,000 to 6,000 AED plus 10% commission. Career growth opportunities within a growing real estate company. Supportive and collaborative work environment. Ongoing training and professional development.<br>If you have the confidence to engage clients, generate quality leads, and thrive in a target-driven environment, we'd love to hear from you. Apply now!

Telesales Executive – Real Estate Location: Dubai, UAEEmployment Type: Full-time<br>At Luxury Concierge Real Estate, we work with clients for whom property is not simply an asset. It is a statement of how they choose to live. Serving them demands a rare combination of market intelligence, discretion, and an unwavering commitment to excellence.<br>About the Role We are urgently looking for a motivated and results-driven Telesales Executive to join our growing real estate team immediately. In this role, you will be responsible for contacting potential clients from company-provided databases, qualifying leads, and generating appointments for our sales team.<br>Key Responsibilities Conduct outbound calls using company-provided leads and databases. Qualify prospective clients and identify genuine buying or selling interest. Generate qualified leads and book appointments for the sales team. Build strong relationships with potential clients through professional communication. Maintain accurate records and update the CRM system. Achieve daily, weekly, and monthly KPIs for calls and lead generation. Follow up with prospects to maximize conversion opportunities.<br>Requirements Minimum 1 year of experience in real estate telesales. English proficiency at C1 level or above (spoken and written). Fluency in Hindi is required. Can join immediately Experience working with or calling clients in the US market is highly preferred. Excellent communication, persuasion, and objection-handling skills. Comfortable making a high volume of outbound calls. Experience using CRM systems is an advantage. Self-motivated, target-driven, and able to thrive in a fast-paced environment.<br>What We Offer Salary is between 5,000 to 6,000 AED plus 10% commission. Career growth opportunities within a growing real estate company. Supportive and collaborative work environment. Ongoing training and professional development.<br>If you have the confidence to engage clients, generate quality leads, and thrive in a target-driven environment, we'd love to hear from you. Apply now!

Telesales Executive – Real Estate Location: Dubai, UAEEmployment Type: Full-time<br>At Luxury Concierge Real Estate, we work with clients for whom property is not simply an asset. It is a statement of how they choose to live. Serving them demands a rare combination of market intelligence, discretion, and an unwavering commitment to excellence.<br>About the Role We are urgently looking for a motivated and results-driven Telesales Executive to join our growing real estate team immediately. In this role, you will be responsible for contacting potential clients from company-provided databases, qualifying leads, and generating appointments for our sales team.<br>Key Responsibilities Conduct outbound calls using company-provided leads and databases. Qualify prospective clients and identify genuine buying or selling interest. Generate qualified leads and book appointments for the sales team. Build strong relationships with potential clients through professional communication. Maintain accurate records and update the CRM system. Achieve daily, weekly, and monthly KPIs for calls and lead generation. Follow up with prospects to maximize conversion opportunities.<br>Requirements Minimum 6 months of experience in real estate telesales. English proficiency at C1 level or above (spoken and written). Fluency in Hindi is required. Experience working with or calling clients in the US market is highly preferred. Excellent communication, persuasion, and objection-handling skills. Comfortable making a high volume of outbound calls. Experience using CRM systems is an advantage. Self-motivated, target-driven, and able to thrive in a fast-paced environment.<br>What We Offer Competitive salary plus attractive performance-based incentives. Career growth opportunities within a growing real estate company. Supportive and collaborative work environment. Ongoing training and professional development.<br>If you have the confidence to engage clients, generate quality leads, and thrive in a target-driven environment, we'd love to hear from you. Apply now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>Assure that every luggage is covered with a baggage claim tag.</li><li>Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Report any unusual occurrences or requests to the Concierge desk.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>Maintains accurate records / documentation, as per operational and organizational requirements.</li><li>Responsible for lobby paging services under the supervision of Concierge.</li><li>Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>Ensure luggage is placed for guest to unpack.</li><li>Ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>File daily concierge desk report and documents systematically under the supervision of Concierge</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>Ensures prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>Handling telephone calls at the Concierge desk</li><li>Review and update Logbook.</li><li>Check equipments.</li><li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>Oversee the day to day operations.</li><li>Report regularly on happening to Asst. FO/ FOM.</li><li>Aware of fire &amp; first aid procedure</li><li>Handle guest complaints and report to manager</li><li>Be fully aware of the Talk of the Walk for the day.</li><li>Proper grooming at all times.</li><li>Attend training classes as per schedule.</li><li>Show fullest cooperation and respect within the team and other departments.</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul><br>Qualifications<br><br><ul><li>UniversityDegree in any field.</li><li>Minimum 1 year in a similar role in a 4-5 star hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li></ul> </div>

( 20346 )<br><br>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.<br><br>Job Summary<br><br>A Guest Relations Executive is responsible for welcoming guests, addressing inquiries, and ensuring a smooth and memorable guest experience from arrival to departure. This role involves handling requests and complaints, coordinating with internal departments, maintaining accurate guest records, and delivering personalized service, especially for VIP guests. To perform effectively, the employee should have strong communication, customer service, and problem-solving skills, along with experience in hospitality or front-office operations.<br><br>Key Responsibilities<br><br> Understands the company’s objectives and standards of the company applying them on the job daily. Achieves the customers’ expectations and performance targets of the department. Possesses a warm & friendly approach to other team members and a positive sharing of workloads, skills & knowledge. Holds an impeccable personal grooming as per The Meydan Hotel Standards. Prepares and reviews all necessary reports for the day. Ensures blocking the rooms for all arriving VIP guests, based on their preferences. Prepares amenities requisition on daily basis and ensure the amenity cost is being always controlled. Ensures all Opera traces are being checked. Verifies Show Rooms daily, and performs hotel show around when required Coordinates with Concierge regarding VIP transportation requests Coordinates with Room Service, Housekeeping for the placement of amenities according to VIP status. Checks physically all pre-allocated VIP arrival rooms and makes sure that amenities are placed according to VIP status. Ensures that all occasion setups are done as per hotel standard and guest request. Views all future VIP bookings for the following 3 days ensuring that the VIP status is updated, comments as well as the preferences Ensures that all arrival guests upon check in receive welcome drink and towel. Performs courtesy calls for in-house guests to ensure their stay is up to their expectations. Prepares the letters according to the VIP status, apology letters, and group check in letters. Assist in daily FO operation, if required. <br><br>Skills, Experience & Educational Requirements<br><br> Minimum High School Graduate 2 years in similar position in a five-star hotel. Hotel Management graduate or Front Office operations certification . Strong Strong orientation towards customer service Highly organized and proactive Initiative and Commitment to Achieve Effective Communication Attention to detail Problem solving and decision making Leadership skills Customer focused Teamwork Interpersonal skills Language Skills: Excellent spoken and written English, with proficiency in additional languages considered an advantage <br><br>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Director, Global Quality</span></span></span>&nbsp;<br> <span><span>(<span>19814</span></span></span>)</p><br> <p><span><span>At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.&nbsp;</span></span><br> &nbsp;</p><br> <p><span><span>Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.</span></span><br> &nbsp;</p><br> <p>The Director, Quality supports the definition and implementation of ultra-luxury service standards across all properties within Kerzner International's portfolio. This position ensures that all brands maintain their reputation as premier luxury hospitality destinations by supporting quality assurance initiatives, guest experience innovation, and brand consistency programs while collaborating with operational teams, marketing, and Kerzner Corporate to enhance service excellence and drive guest satisfaction.</p><br> <p>The role assists in establishing and maintaining Forbes Five-Star, LQA, and ultra-luxury service benchmarks while supporting guest personalization initiatives through technology, AI, and data insights to create tailored luxury experiences. The position works closely with property teams and corporate functions to ensure seamless integration of cultural authenticity, sustainability, and luxury personalization across all guest touchpoints throughout Kerzner's global portfolio including Atlantis, One&amp;Only, SIRO, and Rare Finds properties.</p><br> <p><strong>Key Responsibilities</strong></p><br> <ul> <li>Support development and implementation of global brand and service standards ensuring consistency across all properties and brands</li> <li>Assist in establishing and maintaining Forbes Five-Star, LQA, and ultra-luxury service benchmarks through quality assurance programs</li> <li>Support mystery guest program coordination, internal audits, and brand compliance assessments across all brand properties</li> <li>Ensure seamless integration of cultural authenticity, sustainability, and luxury personalization in all guest touchpoints</li> <li>Assist in driving guest personalization initiatives leveraging technology, AI, and data insights to tailor luxury experiences</li> <li>Support development of VIP and UHNW guest programs ensuring world-class butler, concierge, and private hosting services</li> <li>Coordinate Signature Experiences ensuring curated, exclusive offerings tailored to each location and brand positioning</li> <li>Collaborate with marketing teams to integrate guest experience storytelling into brand messaging and positioning</li> <li>Work with HR and training teams to embed service culture across all properties through comprehensive programs</li> <li>Support training initiatives for Forbes Five-Star, LQA, and high-touch guest engagement standards</li> <li>Coordinate property-based performance improvement programs using guest feedback and satisfaction scores to drive excellence</li> <li>Assist in room operations, housekeeping, and VIP arrival experience development that align with ultra-luxury brand promises</li> <li>Support guest recognition program implementation ensuring tailored services based on past stays and preferences</li> <li>Coordinate innovation in digital concierge, smart room personalization, and pre-arrival guest engagement systems</li> <li>Support guest-facing F&amp;B experience programs ensuring luxury service execution in all dining outlets</li> <li>Assist in wellness experience development integrating spa, fitness, and longevity programs across applicable brands</li> <li>Monitor and analyze guest satisfaction data, online reviews, and customer insights for continuous improvement</li> <li>Support real-time feedback system implementation to proactively enhance guest experience and service delivery</li> <li>Assist in property benchmarking framework implementation ensuring alignment across multiple properties while allowing brand differentiation</li> <li>Support guest journey mapping methodologies to create seamless, emotionally engaging experiences</li> <li>Coordinate sustainability embedding into luxury guest experience from eco-conscious design to sustainable amenities</li> <li>Work closely with General Managers and property leadership teams to embed luxury service standards</li> <li>Support collaboration with Kerzner Corporate, Marketing, and Digital teams to enhance brand positioning</li> </ul> <p><strong>Skills, Experience &amp; Educational Requirements</strong></p><br> <ul> <li>8-10 years in luxury hospitality operations, brand management, or guest experience roles</li> <li>Proven experience in brand experience development, quality assurance, and service innovation within luxury hospitality</li> <li>Knowledge of Forbes Five-Star, LQA, and ultra-luxury guest experience standards and implementation</li> <li>Understanding of guest satisfaction metrics, personalization, and VIP client relationship management</li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.</p><br><p>Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort &amp; Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.</p><br>We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. <br>A little taste of your day-to-day:<br>Every day is different, but you’ll mostly be:<br><ul><li><p>Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners</p><br></li><li><p>Deliver consistently warm, professional, and highly personalised service to all guests</p><br></li><li><p>Build strong guest relationships and anticipate needs before they are requested</p><br></li><li><p>Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation</p><br></li><li><p>Coordinate and oversee VIP arrivals, group movements, and complex guest requests</p><br></li><li><p>Handle guest concerns calmly, using feedback to drive service improvements</p><br></li><li><p>Work closely with Front Office and other departments to ensure seamless guest journeys</p><br></li><li><p>Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas</p><br></li><li><p>Lead by example as a brand ambassador and actively promote hotel services and experiences</p><br></li></ul>What We need from you:<br><ul><li><p>Strong communication, leadership, and guest service skills</p><br></li><li><p>Solid experience in concierge or guest services within a hotel or resort environment</p><br></li><li><p>Previous supervisory or leadership experience in a concierge setting</p><br></li><li><p>A confident, hands-on leadership style with the ability to coach and motivate a team</p><br></li><li><p>Strong local knowledge or the ability to build it quickly and accurately</p><br></li><li><p>Ability to stay calm, organised, and professional under pressure</p><br></li><li><p>Flexibility to work shifts, including weekends and holidays</p><br></li><li><p>Fluent in English, with additional languages considered an advantage</p><br></li><li><p>High school qualification or equivalent; hospitality education is a plus</p><br></li></ul>What you can expect from us:<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>

Job Title: Relationship Specialist /5.5-6.5k Location: Dubai, UAERole Overview We are looking for a client-focused, sales-driven, and highly organized Relationship Manager to promote, sell, and manage Smart Zone's concierge and business support services. This role combines sales, relationship management, and service coordination, ensuring clients receive a seamless experience from the initial consultation through to successful service completion. The ideal candidate is passionate about building long-term client relationships, identifying business opportunities, and delivering exceptional post-sale support while coordinating with internal teams to ensure timely execution of every service. Key Responsibilities Sales & Business Development Actively promote and sell Smart Zone's concierge and business support services to new and existing clients. Understand client requirements and recommend the most suitable services and solutions. Follow up on leads, convert inquiries into sales, and achieve monthly sales targets. Identify upselling and cross-selling opportunities throughout the client lifecycle. Build and maintain strong relationships with clients to encourage repeat business and referrals. Maintain accurate client records, sales activities, and pipeline updates in the CRM. Client Relationship & Service Coordination Manage clients from onboarding through successful completion of the services purchased. Collect, review, and verify all required documents for processing. Coordinate appointments for medical examinations, biometrics, Emirates ID, embassy visits, and other government-related requirements. Liaise with internal teams, PROs, and external partners to ensure services are completed efficiently and within agreed timelines. Track service progress and proactively update clients throughout each stage of the process. Handle client inquiries professionally while managing expectations and ensuring a premium customer experience. Ensure all purchased services are delivered accurately, promptly, and to the highest quality standards. Accompany clients to external appointments when required. Services to Promote & Manage The successful candidate will be responsible for promoting, selling, coordinating, and managing Smart Zone's full range of concierge and business support services, including but not limited to:Golden Visa Employment Visa PRO Services (Emirates ID, visa applications and renewals, trade license renewals, government transactions, etc.) Document Attestation & Legalization (MOFA, embassies, notary public, etc.) Bank Account Opening Assistance

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><b><span><span><span>Wellness Concierge, SIRO One Za'abeel</span></span></span>&nbsp;</b><br> <span><span>(<span>21121</span></span></span>)</p><br> <p><span><span><b>SIRO One Za’abeel </b>is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.</span></span></p><br> <p><span><span>Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.</span></span></p><br> <p><span><span>Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. <b>SIRO One Za’abeel</b> creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. <b>SIRO One Za’abeel </b>is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide.</span></span></p><br> <p><strong><span>Job Summary</span></strong></p><br> <p><span>The Concierge, Front Office, Fitness &amp; Recovery Lab is a multi-functional guest experience role responsible for creating a seamless, personalized, and high-energy journey for SIRO guests across arrival, stay, fitness, recovery, wellness, and departure. </span><span>The role combines traditional concierge and Front Office guest services with the ability to confidently guide guests through SIRO’s fitness, recovery and wellness offerings. The colleague acts as a knowledgeable ambassador of the SIRO experience, helping guests make the most of the hotel’s facilities, programs, treatments, and services.</span><span>This role requires&nbsp;a&nbsp;highly energetic, service-oriented individual with&nbsp;excellent communication&nbsp;skills, strong local&nbsp;knowledge, and a&nbsp;genuine interest in&nbsp;fitness, performance, recovery, and well-being.</span></p><br> <p><strong><span>Key Duties and Responsibilities</span></strong></p><br> <p><span>Concierge &amp; Front Office Guest Services</span></p><br> <ul> <li><span>Welcome guests warmly&nbsp;and create a&nbsp;positive first impression&nbsp;aligned&nbsp;with SIRO service&nbsp;standards.</span></li> <li><span>Assist with arrivals, departures, guest requests, luggage, transportation, and general&nbsp;Front Office support.</span></li> <li><span>Provide personalized recommendations&nbsp;for dining, entertainment, shopping, activities,&nbsp;transportation, and local&nbsp;experiences.</span></li> <li><span>Explain available fitness&nbsp;and recovery lab facilities, equipment,&nbsp;programs, classes, training&nbsp;services, and operating&nbsp;procedures.</span></li> <li><span>Arrange restaurant reservations, transportation, tickets, experiences,&nbsp;and other guest&nbsp;requests.</span></li> <li><span>Maintain detailed knowledge&nbsp;of hotel facilities, services, operating hours, events, and&nbsp;daily&nbsp;activities.</span></li> <li><span>Coordinate with Personal&nbsp;Trainers, Fitness Coaches, and Therapist specialists to&nbsp;match guests with&nbsp;appropriate services.</span></li> <li><span>Provide information about&nbsp;group classes, personal&nbsp;training, performance assessments, recovery sessions, and&nbsp;other fitness offerings.</span></li> <li><span>Maintain awareness of&nbsp;facility&nbsp;capacity, schedules, bookings, and guest preferences.</span></li> <li><span>Anticipate guest needs&nbsp;and proactively offer&nbsp;relevant services and&nbsp;experiences.</span></li> <li><span>Build&nbsp;strong relationships with&nbsp;guests and recognize&nbsp;repeat, VIP, and&nbsp;high-value guests.</span></li> <li><span>Handle guest concerns&nbsp;professionally and coordinate&nbsp;with relevant departments&nbsp;to ensure timely&nbsp;resolution.</span></li> <li><span>Maintain accurate guest&nbsp;information, preferences, requests, and follow-up actions.</span></li> <li><span>Support the Front&nbsp;Office team during&nbsp;peak periods and&nbsp;assist with lobby&nbsp;operations as required.</span></li> </ul> <p><span>Guest Journey&nbsp;&amp; Personalization</span></p><br> <ul> <li><span>Act as a&nbsp;<strong>single point of&nbsp;contact</strong>&nbsp;for guests seeking&nbsp;support across&nbsp;Front Office, Fitness, Spa, Recovery, and&nbsp;hotel experiences.</span></li> <li><span>Understand each guest's&nbsp;purpose of stay, preferences, fitness interests, and wellness goals&nbsp;where voluntarily shared.</span></li> <li><span>Create personalized recommendations&nbsp;that connect different&nbsp;elements of the&nbsp;SIRO experience.</span></li> <li><span>Encourage guests to&nbsp;discover relevant hotel&nbsp;services without being&nbsp;overly sales-driven.</span></li> <li><span>Follow&nbsp;up on requests&nbsp;to ensure they&nbsp;have been completed&nbsp;to the guest's&nbsp;satisfaction.</span></li> <li><span>Record relevant guest&nbsp;preferences and ensure&nbsp;appropriate handover between&nbsp;shifts&nbsp;and departments.</span></li> <li><span>Create memorable moments&nbsp;by anticipating needs&nbsp;and proactively identifying&nbsp;opportunities for personalization.</span></li> </ul> <p><span>Revenue &amp; Upselling</span></p><br> <ul> <li><span>Promote relevant hotel, fitness, recovery, and wellness experiences.</span></li> <li><span>Identify opportunities to&nbsp;increase participation&nbsp;in classes, treatments, training, recovery sessions, and other paid&nbsp;experiences.</span></li> <li><span>Explain services accurately&nbsp;and confidently, focusing&nbsp;on guest needs&nbsp;and benefits.</span></li> <li><span>Support the achievement&nbsp;of departmental revenue&nbsp;and conversion targets.</span></li> <li><span>Work with the&nbsp;Front Office, Fitness, Recovery, and Revenue&nbsp;teams to identify&nbsp;commercial opportunities.</span></li> <li><span>Ensure all upselling&nbsp;is authentic, personalized, and consistent with&nbsp;the SIRO guest&nbsp;experience.</span></li> </ul> <p><span>Key Performance Indicators</span></p><br> <p><span>Performance may be measured through:</span></p><br> <ul> <li><span>Guest satisfaction and&nbsp;feedback&nbsp;scores</span></li> <li><span>Guest engagement with&nbsp;Fitness, Spa, and&nbsp;Recovery experiences</span></li> <li><span>Concierge service quality&nbsp;scores</span></li> <li><span>Conversion and upselling&nbsp;performance</span></li> <li><span>Fitness and Spa&nbsp;booking support</span></li> <li><span>Guest request response&nbsp;and resolution times</span></li> <li><span>Online guest reviews&nbsp;and reputation scores</span></li> <li><span>Accuracy of guest&nbsp;information and handovers</span></li> <li><span>Compliance with SIRO&nbsp;standards and procedures</span></li> <li><span>Teamwork and cross-departmental collaboration</span></li> <li><span>Colleague engagement and contribution to SIRO culture</span></li> </ul> <p><span><strong>Candidate Profile</strong></span></p><br> <ul> <li><span>Diploma or degree&nbsp;in Hospitality, Hotel&nbsp;Management, Tourism, Fitness, Wellness, or a&nbsp;related field preferred.</span></li> <li><span>2–4 years&nbsp;of experience&nbsp;in Concierge, Guest&nbsp;Relations, Front Office, Spa, Fitness, Wellness, or luxury hospitality.</span></li> <li><span>Experience in a&nbsp;luxury&nbsp;hotel, lifestyle hotel, premium fitness club, wellness resort, or&nbsp;similar environment is&nbsp;highly desirable.</span></li> <li><span>Previous experience working&nbsp;across multiple guest-facing functions is&nbsp;an advantage.</span></li> <li><span>Knowledge or experience&nbsp;in fitness, wellness, recovery, spa, or&nbsp;performance environments&nbsp;is strongly preferred</span></li> </ul> <p><span><strong>Skills &amp; Competencies</strong></span></p><br> <ul> <li><span>Excellent guest service&nbsp;and interpersonal skills.</span></li> <li><span>Energetic, approachable,&nbsp;confident, and naturally&nbsp;engaging personality.</span></li> <li><span>Strong verbal and&nbsp;written communication skills.</span></li> <li><span>Genuine interest in&nbsp;fitness, wellness, recovery, and human performance.</span></li> <li><span>Ability to confidently&nbsp;explain and promote&nbsp;fitness and wellness&nbsp;services.</span></li> <li><span>Strong&nbsp;local destination knowledge&nbsp;and concierge skills.</span></li> <li><span>Excellent organization and&nbsp;attention to detail.</span></li> <li><span>Ability to multitask&nbsp;and remain calm&nbsp;in a fast-paced environment.</span></li> <li><span>Strong sales and&nbsp;upselling awareness.</span></li> <li><span>Good problem-solving&nbsp;and decision-making&nbsp;skills.</span></li> <li><span>Strong digital literacy&nbsp;and ability to&nbsp;learn hotel and&nbsp;booking systems.</span></li> <li><span>Professional appearance&nbsp;and confident presence.</span></li> <li><span>Ability to work&nbsp;collaboratively across&nbsp;multiple departments.</span></li> <li><span>English proficiency required; additional languages are&nbsp;an advantage.</span></li> </ul> <p><span><strong>Ideal Candidate Profile</strong></span></p><br> <ul> <li><span>The ideal&nbsp;SIRO Concierge&nbsp;is&nbsp;not simply a&nbsp;traditional hotel concierge. They are a&nbsp;highly engaged&nbsp;Guest Experience &amp; Wellness&nbsp;Ambassador&nbsp;who can comfortably&nbsp;move between the&nbsp;lobby, fitness floor, and recovery area.</span></li> <li><span>They should be&nbsp;able to greet&nbsp;a guest arriving&nbsp;at the hotel, recommend a local&nbsp;restaurant, explain tomorrow's&nbsp;performance class, arrange&nbsp;a recovery session, coordinate a treamtement&nbsp;appointment, and follow&nbsp;up afterward, creating&nbsp;one seamless guest&nbsp;journey rather than&nbsp;separate departmental experiences.</span></li> </ul> <p><span><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></span></p><br> </div>