Economic Analyst Jobs in UAE

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>As the Senior Finance Manager – Joint Ventures (Fashion & Jewelry), you will act as the strategic finance partner for a portfolio of leading international luxury brands across the Middle East, including Fendi, Givenchy, Louis Vuitton, Celine, Loewe, Repossi, De Beers, Max Mara, Zimmermann, Christian Louboutin, Marni, Jil Sander, Kenzo, and Maison Margiela.</p> <p>You will work closely with Executive Management, Brand Partners, and Joint Venture leadership teams to drive profitable growth, support strategic investments, enhance shareholder value, and provide financial leadership across the full business lifecycle.</p> <p>The role combines business partnering, corporate finance, FP&A, governance, business development, and executive-level stakeholder management, requiring both strong analytical capabilities and commercial acumen.</p> <h4>Key responsibilities:</h4> <ul> <li><strong>Strategic business partnering</strong><br> Serve as the primary finance partner for the Fashion & Jewelry Joint Venture portfolio.<br> Partner with Joint Venture Finance Teams, and Chalhoub Executive Management to support strategic decision-making.<br> Challenge business assumptions and provide independent, data-driven recommendations.<br> Drive value creation initiatives focused on profitability, cash generation, and return on investment.<br> Support negotiations with international luxury brand partners on strategic and financial matters.</li> <li><strong>Financial planning & performance management</strong><br> Lead the annual budget, rolling forecast, and long-term planning processes.<br> Monitor financial performance against budget, forecast and prior year, identifying risks and opportunities.<br> Perform detailed variance analysis and translate financial results into actionable business insights.<br> Drive initiatives to improve revenue growth, profitability, cash flow and working capital.</li> <li><strong>Corporate finance & financial modelling</strong><br> Build robust financial models to support:<br> New Joint Venture opportunities<br> Business development projects<br> Store investment decisions<br> Valuation exercises<br> M&A and shareholder transactions<br> Develop integrated financial models including:<br> Profit & Loss<br> Balance Sheet<br> Cash Flow<br> Enterprise Value<br> IRR, NPV and Payback analysis<br> Evaluate investment opportunities and prepare financial recommendations for Executive Management.</li> <li><strong>Governance & executive reporting</strong><br> Prepare high-quality financial presentations for senior leadership and shareholders.<br> Present financial analyses and strategic recommendations to senior executives.<br> Ensure consistency, accuracy and transparency of financial reporting across the portfolio.<br> Support Joint Venture governance, shareholder reporting and Board decision-making processes.</li> <li><strong>Financial systems & process improvement</strong><br> Continuously improve financial reporting processes, planning tools and analytical capabilities.<br> Drive automation and process efficiencies across finance activities.<br> Ensure strong financial controls and high standards of data integrity.<br> Collaborate with cross-functional teams to enhance operational effectiveness.</li> </ul> <h4>What you'll need to succeed</h4> <ul> <li>You hold a Bachelor's degree in Finance, Accounting, Economics or a related discipline.</li> <li>You preferably hold an MBA and/or professional qualification (CPA, ACCA, CFA or CMA).</li> <li>You possess a minimum of 10 years of progressive finance experience, including significant exposure to FP&A, business partnering or corporate finance.</li> <li>You preferably have experience within luxury retail, retail, FMCG or consumer goods.</li> <li>You preferably have previous exposure to Joint Ventures, multinational organizations or matrix environments.</li> <li>You are adept in financial planning, budgeting and forecasting.</li> <li>You possess advanced financial modelling and valuation skills.</li> <li>You have a solid understanding of IFRS and financial reporting.</li> <li>You possess strong analytical and problem-solving capabilities.</li> <li>You have advanced Excel and PowerPoint skills; experience with ERP and BI tools is an advantage.</li> <li>You possess excellent communication and presentation skills and the ability to influence senior stakeholders through credible financial insights.</li> <li>You have a commercial mindset with a strong focus on value creation.</li> <li>You are a strategic thinker capable of balancing long-term vision with operational execution.</li> <li>You have excellent stakeholder management and relationship-building skills.</li> <li>You have the ability to manage multiple priorities in a fast-paced, international environment.</li> <li>You possess a high level of ownership, integrity and attention to detail.</li> </ul> <h4>What makes this role unique</h4> <ul> <li>Strategic exposure to some of the world's leading luxury brands.</li> <li>Regular interaction with C-suite executives, Boards of Directors and international shareholders.</li> <li>Opportunity to work across business partnering, corporate finance, business development, governance and strategic projects.</li> <li>Significant visibility within the Group and direct contribution to key investment and partnership decisions.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Organization Unit Purpose</strong></p><br><p>Group Operational Risk Oversight (Retail Banking and Wealth Management) and Conduct Risk is a Group Risk function, independent of all business units and forming part of the Group Enterprise and Operational Risk function. The unit is responsible for the second-line oversight of operational risk and conduct risk across the Group's Retail Banking, Private Banking and Wealth Management businesses. It owns and maintains the operational risk management framework as it applies to these segments — including risk and control self-assessments (RCSA), key risk indicators (KRIs), operational risk event and loss data management, scenario analysis and new product and process approval (NPPA) — as well as the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability and consumer protection.</p><br><p>The unit provides independent challenge to the first line, monitors the operational and conduct risk profile against the Board-approved risk appetite, and ensures unified implementation of the Group Risk Management Framework across business segments, subsidiaries and international locations. It is a key support function for the GCRO office, focused on adding business value, strengthening the control environment and embedding a strong risk and conduct culture to enhance the businesses' efficiency and effectiveness in managing their risk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br><p><strong>Job Purpose</strong></p><br><p>The role exists to drive the effective governance, oversight and operational delivery of operational risk and conduct risk management across the Group's Retail Banking and Wealth Management businesses. The job holder serves as the central second-line point of accountability for the design, maintenance and embedding of the operational and conduct risk frameworks — including independent second-line oversight of new product and process approval (NPPA) — ensuring alignment with CBUAE regulatory requirements (including the Consumer Protection Regulation and Standards and operational risk requirements) and international best practice standards across all jurisdictions in which the Group operates. The unique contribution of the role is to provide independent, forward-looking risk oversight that protects customers and the Group while enabling sustainable, well-controlled growth of the retail and wealth franchises.</p><br><p><strong>Job Content</strong></p><br><ol><li><strong>Operational Risk Management &amp; Oversight</strong></li></ol><p><strong><u>Operational Risk Management Framework (ORMF)</u></strong></p><br><ul><li>Own and maintain the operational risk management framework as it applies to Retail Banking, Private Banking and Wealth Management, aligned to the Group Risk Management Framework and CBUAE operational risk requirements.</li><li>Ensure consistent application of RCSA, KRI, operational risk event / loss data and scenario analysis methodologies across the covered businesses, branches and subsidiaries.</li><li>Maintain the framework taking into consideration changes in the regulatory and banking landscape and audit findings (if any).</li></ul><p><strong><u>Risk &amp; Control Self-Assessment (RCSA)</u></strong></p><br><ul><li>Oversee and provide independent second-line challenge to the RCSA process for retail and wealth products, channels and processes.</li><li>Assess the design and operating effectiveness of key controls and track remediation of control gaps to closure.</li></ul><p><strong><u>Operational Risk Events &amp; Loss Data</u></strong></p><br><ul><li>Oversee the identification, capture, investigation, root-cause analysis and reporting of operational risk events and losses across retail and wealth.</li><li>Ensure timely escalation of material incidents to the GCRO, EXCO and relevant committees, and drive lessons-learned and control enhancements.</li></ul><p><strong><u>Key Risk Indicators &amp; Risk Appetite</u></strong></p><br><ul><li>Define, monitor and report operational and conduct KRIs against the Board-approved risk appetite for retail and wealth.</li><li>Escalate appetite breaches, recommend management actions and track them through to resolution.</li></ul><p><strong><u>New Product and Process Approval (NPPA)</u></strong></p><br><ul><li>Own the second-line operational and conduct risk assessment and sign-off within the Group's New Product and Process Approval (NPPA) framework for retail and wealth products, services, channels and material process / system changes.</li><li>Provide independent challenge on new product and process proposals prior to launch, ensuring risks are identified, controls are adequate and residual risk is within appetite, with fair customer outcomes embedded by design.</li><li>Track conditions of approval and post-implementation reviews (PIRs) to closure, and maintain oversight of the NPPA pipeline, governance and management information.</li></ul><ol><li><strong>Conduct Risk &amp; Consumer Protection</strong></li></ol><p><strong><u>Group Conduct Risk Framework</u></strong></p><br><ul><li>Own, maintain and embed the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability / appropriateness and fair treatment of customers.</li><li>Define conduct risk appetite and conduct MI, and report the Group's conduct risk profile to senior management and the Board Risk Committee.</li></ul><p><strong><u>Consumer Protection (CBUAE)</u></strong></p><br><ul><li>Provide second-line oversight of compliance with the CBUAE Consumer Protection Regulation and Consumer Protection Standards across retail and wealth.</li><li>Provide independent challenge on disclosure and transparency, responsible lending, pricing, financial inclusion and complaints handling.</li></ul><p><strong><u>Product Governance &amp; Suitability</u></strong></p><br><ul><li>Provide independent oversight of product governance and the suitability / appropriateness of investment, bancassurance and banking products distributed to retail and wealth clients.</li><li>Challenge target-market definition, product approvals and periodic product reviews.</li></ul><p><strong><u>Complaints &amp; Root-Cause Oversight</u></strong></p><br><ul><li>Oversee complaints management from a conduct-risk perspective, driving thematic root-cause analysis and systemic remediation.</li><li>Monitor redress, emerging trends and conduct issues and report to the relevant committees.</li></ul><p><strong><u>Sales Practices &amp; Incentives</u></strong></p><br><ul><li>Provide oversight of sales practices, staff incentive and reward schemes and mis-selling risk to ensure alignment with fair-customer-outcome principles.</li></ul><ol><li><strong>Governance, Committees &amp; Reporting</strong></li></ol><p><strong><u>Risk Committees &amp; Governance</u></strong></p><br><p>Management of, and representation on, risk committees and forums, including:</p><br><ul><li>Group Risk Committee –presenter, as needed, for operational and conduct risk matters.</li><li>Retail and Wealth business risk forums&nbsp;</li><li>Conduct / Consumer Protection Forum</li></ul><p><strong><u>Group Risk Reporting</u></strong></p><br><ul><li>Own periodic operational and conduct risk reporting for retail and wealth to EXCO, GRC, BRC and the Board against risk appetite.</li><li>Provide integrated risk-profile views, thematic deep-dives and early-warning indicators.</li></ul><p><strong><u>Group Oversight – Branches &amp; Subsidiaries</u></strong></p><br><ul><li>Provide oversight of operational and conduct risk management for retail and wealth at relevant international branches and subsidiaries as required by international oversight framework.</li><li>Review subsidiary / branch risk submissions, appetite metrics and breaches, and ensure alignment to Group standards.</li></ul><ol><li><strong>Regulatory &amp; Supervisory Engagement</strong></li></ol><p><strong><u>Regulatory Change &amp; Gap Assessment</u></strong></p><br><ul><li>Own the gap assessment and implementation oversight for operational risk and conduct / consumer-protection regulations issued from time to time by the CBUAE and other relevant regulators.</li></ul><p><strong><u>Supervisory Audits &amp; Examinations</u></strong></p><br><ul><li>Coordinate Group Risk engagements relating to regulatory examinations, thematic reviews and internal / external audit on operational and conduct risk matters, and oversee remediation of findings.</li></ul><p><strong><u>Risk Culture &amp; Capability</u></strong></p><br><ul><li>Drive operational and conduct risk awareness, training and culture across the first line; enhance the organization's risk knowledge and embed individual accountability.</li></ul><p><strong>Education</strong></p><br><ul><li>Graduate qualifications with majors in Business, Finance, Economics, Risk Management or a related field.</li><li>Professional operational risk certification (e.g. IOR Certificate / CORP), FRM or PRM.</li><li>Conduct / compliance certification (e.g. ICA) an advantage.</li></ul><p><strong>Experiences</strong></p><br><ul><li>15+ years of relevant experience in operational risk and / or conduct risk within large international banking organizations or a consulting background.</li><li>Proven leadership and experience in handling EXCO-level senior management.</li><li>Strong hands-on experience in operational risk frameworks (RCSA, KRI, loss data, scenario analysis) and new product and process approval (NPPA), and in conduct risk / consumer protection within retail and wealth businesses.</li><li>Strong experience in leading and executing regulatory change initiatives (including CBUAE Consumer Protection).</li></ul><p><strong>Knowledge &amp; Skills</strong></p><br><ul><li>Expert knowledge of retail and wealth products, channels and processes.</li><li>Ability to present ideas, influence and achieve consensus with senior stakeholders and the first line.</li><li>Experience of working in diverse, cross-cultural and multi-jurisdictional teams.</li></ul><p><strong>Behavioral Competencies</strong></p><br><ul><li>Pragmatic, innovative and a quick learner with strong independent judgement.</li><li>Team player with the ability to work in a multi-cultural environment.</li><li>Strong communication, influencing and public speaking skills; able to challenge the first line constructively.</li></ul><p>#LI-TD1</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Employment: Full-time Reporting to: CEO / Project Lead Key stakeholders: Head of Wealth Management, Operations, Compliance &amp; MLRO, CIO, Chief Trader, Finance, external and group technology teams Company Overview Our client is building a new DFSA-regulated wealth management and brokerage platform in DIFC, backed by a large institutional financial group with significant financial and technology resources.<br> The company is currently at the infrastructure and platform build-out stage.<br> The objective is to create an international, scalable and technology-led wealth management and brokerage business, with the potential to expand its regulatory permissions and product capabilities over time.<br> Role Overview They are seeking an experienced Chief Technology Officer with a proven track record of building digital architecture within a r egulated bank, broker, investment platform or wealth management institution.<br> This is not a general corporate IT, infrastructure support or purely software-development role.<br> The successful candidate must have directly participated in the design, implementation or transformation of an end-to-end financial-services technology platform, covering the client journey, trading and investment systems, operations, data, cybersecurity and regulatory requirements.<br> The CTO will take ownership of the company’s technology strategy, target architecture and digital transformation agenda.<br> The person will also act as the bridge between the DIFC management team and internal or external development teams located in other jurisdictions.<br> The role is highly hands-on.<br> During the initial build-out, the CTO will be expected to define requirements, challenge proposed solutions, manage vendors and developers, control delivery and ensure that the technology platform supports the company’s business and regulatory model.<br> Mandatory Experience Candidates must demonstrate substantial, hands-on experience in one or more of the following environments: •⁠ ⁠regulated brokerage; •⁠ ⁠private banking or wealth management; •⁠ ⁠digital banking; •⁠ ⁠investment management or trading platforms; •⁠ ⁠securities or multi-asset financial infrastructure.<br> The successful candidate must have experience building or materially transforming several components of the following technology stack: •⁠ ⁠digital client onboarding and KYC workflows; •⁠ ⁠mobile application and client web portal; •⁠ ⁠CRM and Relationship Manager workstations; •⁠ ⁠OMS, EMS, PMS and back-office systems; •⁠ ⁠trading, custody and settlement integrations; •⁠ ⁠securities and cash position keeping; •⁠ ⁠client, management and regulatory reporting; •⁠ ⁠data architecture, analytics and management information; •⁠ ⁠API architecture and integration layers; •⁠ ⁠cybersecurity, identity and access management; •⁠ ⁠cloud or hybrid infrastructure; •⁠ ⁠vendor and outsourced development governance.<br> A background limited to general office IT, infrastructure support, telecoms, generic project management or non-financial consumer applications will not be sufficient.<br> Key Responsibilities 1.<br>⁠ ⁠Target Digital Architecture •⁠ ⁠Design the end-to-end target technology architecture for the brokerage and wealth management platform.<br> •⁠ ⁠Define how the client application, CRM, onboarding, trading systems, PMS, OMS, back office, reporting and data layers will interact.<br> •⁠ ⁠Establish a scalable architecture capable of supporting additional asset classes, clients, jurisdictions and regulatory permissions.<br> •⁠ ⁠Identify system dependencies, integration risks and areas of excessive manual processing.<br> •⁠ ⁠Determine which components should be developed internally, acquired from vendors or outsourced.<br> 2.⁠ ⁠Digital Transformation Strategy •⁠ ⁠Develop a practical digital transformation roadmap for the first 6, 12 and 24 months.<br> •⁠ ⁠Translate the company’s business model into a coherent technology and delivery strategy.<br> •⁠ ⁠Prioritise the minimum viable platform required for client onboarding and commercial launch.<br> •⁠ ⁠Ensure that short-term solutions do not prevent future scaling or institutionalisation.<br> •⁠ ⁠Introduce appropriate architecture, product and delivery governance.<br> 3.⁠ ⁠Digital Client Journey •⁠ ⁠Lead the design and implementation of the full digital client journey.<br> •⁠ ⁠Build onboarding workflows covering document collection, KYC, classification, approvals, e-signatures and account-opening status.<br> •⁠ ⁠Develop client portal and mobile application functionality.<br> •⁠ ⁠Build RM-facing tools providing visibility over client status, portfolios, requests and outstanding actions.<br> •⁠ ⁠Implement secure communication, portfolio reporting, statements and service-request functionality.<br> •⁠ ⁠Ensure that the client experience is consistent with an international private banking and wealth management proposition.<br> 4.⁠ ⁠Brokerage and Investment Technology •⁠ ⁠Lead the selection, implementation and integration of OMS, EMS, PMS and back-office systems.<br> •⁠ ⁠Work with Operations and Trading on cash and securities booking, order routing, allocations, settlement, reconciliation and corporate actions.<br> •⁠ ⁠Coordinate integrations with brokers, custodians, banks, exchanges, market-data vendors and other financial counterparties.<br> •⁠ ⁠Evaluate systems such as QORT, QUIK and international alternatives based on scalability, regulatory suitability and integration capabilities.<br> •⁠ ⁠Support multi-asset capabilities across equities, fixed income, FX, funds, structured products and derivatives.<br> •⁠ ⁠Ensure reliable front-to-back trade lifecycle processing and data consistency.<br> 5.⁠ ⁠Data and Reporting Architecture •⁠ ⁠Define the company’s data model, data ownership and golden-source architecture.<br> •⁠ ⁠Establish reliable client, portfolio, cash, securities and transaction data.<br> •⁠ ⁠Build management dashboards and operational reporting.<br> •⁠ ⁠Support client statements, performance reporting and regulatory reporting.<br> •⁠ ⁠Introduce data-quality controls, reconciliation logic and audit trails.<br> •⁠ ⁠Develop an architecture capable of supporting advanced analytics and AI-enabled services over time.<br> 6.⁠ ⁠Regulatory Technology and Controls •⁠ ⁠Work closely with Compliance, Risk, Finance and Operations to ensure that systems meet DFSA requirements.<br> •⁠ ⁠Embed segregation of duties, maker-checker controls and approval workflows.<br> •⁠ ⁠Maintain complete audit trails for access, decisions, transactions and system changes.<br> •⁠ ⁠Support regulatory reporting, compliance monitoring and audit requests.<br> •⁠ ⁠Ensure appropriate data retention, confidentiality and record-keeping.<br> •⁠ ⁠Design technology controls around outsourcing, business continuity and operational resilience.<br> 7.⁠ ⁠Cybersecurity and Infrastructure •⁠ ⁠Take ownership of cybersecurity, infrastructure and information-security standards.<br> •⁠ ⁠Establish identity and access management, privileged-access controls and role-based permissions.<br> •⁠ ⁠Define cloud, hosting, network and data-security architecture.<br> •⁠ ⁠Implement cyber monitoring, incident response, vulnerability management and penetration testing.<br> •⁠ ⁠Establish backup, disaster-recovery and business-continuity arrangements.<br> •⁠ ⁠Coordinate the technology requirements for the DIFC office, including connectivity, devices, secure networks and server infrastructure.<br> 8.⁠ ⁠Development and Vendor Management •⁠ ⁠Manage internal developers, external vendors and group technology resources.<br> •⁠ ⁠Establish clear technical specifications, delivery milestones, budgets and acceptance criteria.<br> •⁠ ⁠Introduce structured product backlog, release management and change-control processes.<br> •⁠ ⁠Set and monitor SLAs, KPIs and escalation mechanisms.<br> •⁠ ⁠Ensure that critical knowledge, source code, documentation and system ownership remain under the company’s control.<br> •⁠ ⁠Prevent excessive dependency on individual developers or external service providers.<br> 9.⁠ ⁠Technology Leadership •⁠ ⁠Build the internal technology organisation as the platform grows.<br> •⁠ ⁠Recruit and manage business analysts, solution architects, developers, infrastructure and cybersecurity specialists.<br> •⁠ ⁠Present technology strategy, risks, budgets and delivery status to senior management and the Board.<br> •⁠ ⁠Act as the primary technology counterpart for business, operations, compliance and investment functions.<br> •⁠ ⁠Create a disciplined but commercially practical technology culture.<br> Candidate Profile •⁠ ⁠At least 12–15 years of relevant technology experience.<br> •⁠ ⁠At least 5 years in a senior technology, architecture or digital transformation role within a regulated financial institution.<br> •⁠ ⁠Direct experience in a broker, private bank, wealth manager, digital bank or investment platform is strongly preferred.<br> •⁠ ⁠Proven record of delivering a major digital transformation or building a financial-services platform from the ground up.<br> •⁠ ⁠Strong understanding of front-to-back brokerage and investment workflows.<br> •⁠ ⁠Knowledge of client onboarding, CRM, trading, settlement, custody, portfolio management and reporting systems.<br> •⁠ ⁠Experience with complex integrations and API-based architecture.<br> •⁠ ⁠Strong understanding of cybersecurity, data governance and regulatory technology controls.<br> •⁠ ⁠Experience managing distributed and outsourced technology teams.<br> •⁠ ⁠Ability to communicate effectively with senior business stakeholders and convert business requirements into technical architecture.<br> •⁠ ⁠Fluent English; Russian is a significant advantage.<br> •⁠ ⁠UAE, DIFC, DFSA or comparable international regulatory experience is desirable.<br> Required Leadership Style The person must be: •⁠ ⁠hands-on and delivery-oriented; •⁠ ⁠capable of building, not only advising; •⁠ ⁠commercially minded but control-conscious; •⁠ ⁠able to challenge developers, vendors and business stakeholders; •⁠ ⁠comfortable working with incomplete requirements in an early-stage environment; •⁠ ⁠disciplined in documentation, architecture and delivery governance; •⁠ ⁠able to balance speed, scalability, cost and regulatory risk.<br></span> </div>

Greetings from Loylogic Group!<br>We at Loylogic are hiring for the position of Director – Program Consulting & Strategic Accounts, preferably with experience in the loyalty and payments industry.<br>Location: Dubai<br>About Company & Role Loylogic created the global rewards marketplace. Today, we are leading its evolution into the AI era - helping organizations recognize, reward and incentivize their most valuable customers, employees and partners with greater intelligence, relevance and impact.<br>As Director, Program Consulting & Strategic Accounts, you will take strategic and commercial ownership of a portfolio of Loylogic’s most important existing clients. These may include leading airlines, banks, financial institutions, consumer brands and other organizations operating sophisticated loyalty and engagement programs across multiple markets.<br>This is a senior, client-facing role for someone who can connect strategy, technology, program delivery and commercial performance. You will become a trusted strategic adviser to your clients, developing a deep understanding of their businesses, programs, member communities and long-term ambitions. You will translate that insight into clear account strategies, program roadmaps and growth plans that increase engagement, strengthen client relationships and grow revenue for both the client and Loylogic.<br>Ultimately, you will be accountable for the retention, development and profitable growth of your client portfolio.<br>What you will do<br>Own and grow a portfolio of strategic accounts Take end-to-end strategic and commercial responsibility for a portfolio of key Loylogic clients. Build trusted relationships with senior stakeholders across loyalty, marketing, digital, technology,procurement, finance and executive leadership. Develop robust annual and multi-year account plans covering client objectives, program strategy,technology roadmaps, revenue opportunities, delivery priorities and relationship development. Identify and convert opportunities to expand Loylogic’s role across consumer loyalty, employee motivation and channel performance. Lead renewal, upsell and cross-sell opportunities in collaboration with the wider Commercial team. Protect existing revenue while developing a qualified and measurable growth pipeline across the portfolio.<br>Deliver measurable commercial growth Own revenue, margin, forecast and budget performance for the assigned client portfolio. Build robust commercial models and business cases for program enhancements, new capabilities, campaigns and market expansion. Understand the commercial mechanics of loyalty programs, including reward economics, cost per-point models, marketplace margins, member value and program ROI. Maintain accurate monthly forecasts and provide clear reporting on revenue performance, risks,opportunities and corrective actions. Ensure commercial agreements, change requests and program investments deliver sustainablevalue for both the client and Loylogic. Work closely with Finance, Sales and Commercial Operations to maintain accurate pipeline, revenue and account-performance reporting.<br>Shape program and engagement strategy Develop a deep understanding of each client’s program, member base, customer journeys,commercial priorities and competitive environment. Use program data and performance insight to identify opportunities to improve participation,engagement, redemption, retention and customer lifetime value. Create strategic program recommendations supported by clear evidence, commercial rationaleand measurable outcomes. Build annual engagement and campaign plans aligned with client marketing calendars, programobjectives and priority member segments. Advise clients on loyalty mechanics, reward propositions, gamification, personalisation, CRM journeysand marketplace optimisation. Help clients move from campaign-led activity towards connected, data-driven engagementstrategies.<br>Connect strategy with technology Develop a strong working understanding of Loylogic’s Global Rewards Marketplace, products,integrations and delivery models. Advise clients on the most appropriate route across Plug-and-Play, Enterprise and Headless APIdeployments. Translate client objectives and business requirements into clear solutions, program roadmaps and implementation priorities. Confidently participate in technical and solution-led discussions with client and internal technology teams. Work closely with Product, Solution Engineering, Technology and Delivery teams to assess feasibility, define requirements and shape effective solutions. Ensure technical recommendations remain grounded in client value, commercial viability andoperational scalability. Support the development and management of change requests, ensuring clarity of scope, ownership, investment and expected outcomes.<br>Lead programm, campaigns and delivery Provide senior oversight across programme management, CRM initiatives, campaigns, productenhancements and client projects. Coordinate cross-functional teams to ensure commitments are understood, prioritised and delivered. Establish clear governance, milestones, responsibilities, dependencies and success measures formajor client initiatives. Identify delivery risks early and drive practical resolution across internal and client teams. Ensure campaigns and program enhancements move efficiently from strategy and business case through to execution and measurement. Hold internal and external stakeholders accountable while maintaining constructive, trustedrelationships.<br>Champion client insight internally Represent the client’s strategy, priorities and commercial potential across Loylogic. Provide the leadership team with a clear view of account health, revenue outlook, deliveryperformance, risks and growth opportunities. Share market intelligence and client insight to inform Loylogic’s product, AI, marketplace andcommercial roadmaps. Identify repeatable client needs that can be converted into scalable propositions across Loylogic’swider portfolio. Contribute to the continued development of Loylogic’s program consulting methodology,commercial standards and strategic account-management approach.<br>What success looks like Success in this role means:Strong retention and renewal performance across the assigned portfolio. Consistent year-on-year growth in revenue and margin. Well-developed account plans with clear, qualified expansion opportunities. Strong executive relationships and high levels of client confidence. Increased adoption of Loylogic’s products, marketplace capabilities and deployment models. Improved programme engagement and measurable client outcomes. Accurate forecasting and disciplined commercial management. Effective coordination between clients and Loylogic’s Commercial, Product, Technology, Finance and Delivery teams.<br>What you will need A minimum of 10 years’ relevant experience within loyalty, rewards, engagement, incentives,ecommerce or a closely related sector. Significant experience managing and growing complex strategic or enterprise client accounts. Deep knowledge of the loyalty industry is essential; experience within airline, travel, banking orfinancial-services loyalty would be particularly valuable. A proven record of retaining and expanding major client relationships while carrying direct revenue and budget accountability. Strong commercial acumen, including experience creating pricing models, forecasts, business cases and commercially sustainable client propositions. The ability to understand complex technology platforms, integration models and data flows andcommunicate them confidently to both commercial and technical stakeholders. Experience working with Saa S platforms, APIs, CRM technology, marketplaces or enterprisetechnology solutions. Strong program and project-management capability, with experience coordinating multipleinitiatives across diverse teams and markets. Experience developing CRM strategies, member-engagement plans, campaigns and loyaltypropositions. A data-led approach, with the ability to convert program and commercial performance into clear insights and actions. Excellent stakeholder-management, negotiation and executive-presentation skills. The confidence to challenge constructively, influence senior decision-makers and bring clarity tocomplex situations. Strong financial modelling, analytical and Excel capabilities. The ability to manage multiple clients, projects and commercial priorities without losing attention to detail. Excellent written and spoken English; additional languages would be advantageous. A bachelor’s or master’s degree in business, marketing, technology or a related discipline, orequivalent senior-level professional experience. You must be based in Dubai or willing to relocate and work from Dubai. The kind of person who will thrive You combine the strategic perspective of a consultant with the commercial instinct of an accountleader and the delivery discipline of a program director. You are equally comfortable discussing loyalty strategy with a Chief Marketing Officer, programeconomics with a finance team, integration requirements with a technology lead and deliverypriorities with a project team. You understand that strategic account management is not simply about maintaining relationships. It is about creating value, solving problems, identifying opportunities and turning strong client partnerships into measurable, sustainable growth.<br>What we offer Loylogic is an international business with colleagues, clients and partners located across the world. We combine global scale with an entrepreneurial culture in which people are encouraged to contribute ideas, challenge established thinking and take ownership of meaningful outcomes. You will join a business shaping the future of AI-powered rewards and engagement, working with recognised global brands and sophisticated loyalty programs across multiple industries and markets. Our goodies for you Our benefits include:• Competitive salary and package, dependent on experience.• Dubai-based hybrid working model.• ULTIMATE, our internal points-based recognition and incentive program.• Anniversary bonus.• Annual team outing and regular team events.• The opportunity to work with major international clients and influence the future of the global rewards marketplace.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Working with Us</b><br>Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.</p><br><p>Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: <span><span><span><span><span><span><span><span><span><span><span>careers.bms.com/working-with-us</span></span></span></span></span></span></span></span></span></span></span>.</p><br><p>The <b>Senior Medical Advisor Neuroscience – based in Dubai -</b> is part of the Medical Affairs Team and provides a bridge between clinical research and the cross-functional Brand Team.</p><br><p>This position is responsible for the planning and execution of scientific projects related and not limited to broadly understood medical communication and education.</p><br><p>The Senior Medical Advisor Neuroscience is accountable for developing, maintaining, and sharing Neuroscience-related medical &amp; scientific capabilities.</p><br><p><b><u>Responsibilities:</u></b></p><br><p><b>External Environment and Customer Focus </b></p><br><ul><li><p>Develops and maintains strong relationship with scientific experts/Thought Leaders and external organizations in therapeutic areas of interest using various channels for interactions (1:1, group presentation; virtual meetings).</p><br></li><li><p>Effectively develops content and presents information to HCPs, as appropriate, ensuring medical accuracy and compliance with local procedures, ethical and legal guidelines and directives.</p><br></li><li><p>Sets up strong scientific collaboration scientific experts/Thought Leaders</p><br></li><li><p>Actively profile the medical landscape and continuously update knowledge and expertise in products, patient treatment trends, unmet medical needs, clinical trials and scientific activities. Understand the competitive landscape and actively prepare to address informational needs of customers.</p><br></li><li><p>Collects and provides meaningful medical insights back to the organization to be actioned in support of the strategy development.</p><br></li></ul><p><b>Medical Planning/Execution&nbsp;&nbsp;&nbsp;&nbsp; </b></p><br><ul><li><p>Delivers scientifically meaningful medical programs proposals and ensure flawless execution of medical activities to support overarching medical plan execution (e.g, Advisory Boards, Satellite Symposia, scientific roundtables, etc.)</p><br></li><li><p>Lead cross functional collaboration within matrix teams to ensure appropriate embedding of the medical perspective and aligned focus in key critical execution to achieve overall medical strategies and objectives.</p><br></li><li><p>Provide significant knowledge and insight to Head Office medical team (local/regional/worldwide) and local commercial organization to shape strategy.</p><br></li><li><p>Proactively coaches others on how they can enhance their scientific skills in this area.</p><br></li><li><p>Discuss and deliver Health Economics and Outcomes Research (HEOR) evidence based information reactively (ie, to government agencies, healthcare organizations, and payers), as appropriate.</p><br></li><li><p>Represent medical as a key reference point for internal stakeholders for Neuroscience</p><br></li></ul><p><b>Compliance</b></p><br><ul><li><p>Endorse and implement a culture of compliance</p><br></li><li><p>Adhere to all internal and external rules and regulations</p><br></li><li><p>Alert management or the Compliance Department to any possible compliance issues</p><br></li><li><p>Act as a role model who demonstrates consistent ethical and professional behavior.</p><br></li></ul><p><b><u>Degree Requirements:</u></b></p><br><ul><li><p><b>Advanced scientific degree (PharmD, PhD, MD)</b></p><br></li></ul><p><b><u>Experience Requirements:</u></b></p><br><ul><li><p><b>Working in a medical / scientific role with 5+ years’ experience. </b></p><br></li><li><p><b>Expert knowledge of Neuroscience</b></p><br></li><li><p><b>Expert Experience in the </b><b>Neuroscience </b><b>health care environment in the Gulf countries</b></p><br></li><li><p>Ability to communicate scientific or clinical data in an understandable and valuable manner to help HCPs best serve their patients.</p><br></li><li><p>Ability to develop and effectively manage new and existing HCPs relationships.</p><br></li><li><p>Developing field medical plans aligned with medical and overall disease &amp; product objectives&nbsp;</p><br></li></ul><p><b><u>Key Competency Requirements:</u></b></p><br><ul><li><p>High level of scientific acumen, including the ability to interpret and present clinical data and effectively draw out clinical insights during dialogue with HCPs.</p><br></li><li><p>Ability to translate clinical data into Medical strategies and objectives</p><br></li><li><p>Possesses a strong Business acumen.</p><br></li><li><p>Embraces being independent and takes initiatives to further develop their scientific knowledgebase, while developing strong rapport and working relationships with external and internal stakeholders.</p><br></li><li><p>Demonstrates a sense of learning agility by seeking out and learning from unfamiliar experiences and then applying those lessons to succeed in the next new situation.</p><br></li><li><p>Drive to succeed and ability to adapt rapidly to an evolving and challenging entrepreneurial environment.</p><br></li><li><p>Demonstrates innovation and the ability to integrate innovative concepts from others into local plans.</p><br></li><li><p>Has the know-how to plan and execute effective and successful Learning Programs for HCPs.</p><br></li><li><p>Experience in reviewing medical content of promotional and non promotional materials</p><br></li><li><p>Possesses strong work ethics, ability to set priorities and manage time appropriately.</p><br></li><li><p>Holds a high level of integrity and good judgement, in order to navigate the requirements of the role effectively and compliantly in accordance with BMS policies and procedures</p><br></li><li><p>Strong communication and presentation skills.</p><br></li><li><p>Fluent in Arabic &amp; English</p><br></li></ul><p>#LI-Hybrid</p><br><p><i>If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.</i></p><br><p><b>Uniquely Interesting Work, Life-changing Careers</b><br>With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting <span>global participation </span>in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.</p><br><p><b>On-site Protocol</b></p><br><p><span>BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:</span></p><br><p><span>Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.</span></p><br><p><b>Supporting People with Disabilities</b></p><br><p><span>BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace <span><span>accommodations/adjustments</span></span> and ongoing support in their roles. Applicants can request a reasonable workplace <span><span>accommodation/adjustment</span></span> prior to accepting a job offer. If you require reasonable <span><span>accommodations/adjustments</span></span> in completing this application, or in any part of the recruitment process, direct your inquiries to </span><span><span><span>adastaffingsupport@bms.com</span></span></span><span>. Visit </span><span><span>careers.bms.com/</span><span>eeo</span><span>-accessibility</span></span><span> to access our complete Equal Employment Opportunity statement.</span></p><br><p><b>Candidate Rights</b></p><br><p><span>BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.</span></p><br><p><span>If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;</span><span><span><span>https://careers.bms.com/california-residents/</span></span></span></p><br><p><b>Data Protection</b></p><br><p>We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at <span>https://careers.bms.com/fraud-protection</span>.</p><br><p>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.</p><br><p><span>If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at </span>TAEnablement@bms.com<span>. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.</span></p><br>R1604401 : Senior Medical Advisor Neuroscience - Gulf countries </div>

岗位定位作为集团薪酬福利体系建设的核心负责人，牵头搭建并迭代全集团标准化薪酬福利体系，统筹跨国公司薪酬管理与落地工作，结合全球人力资源战略与业务发展需求，优化薪酬激励机制，确保薪酬体系的合规性、竞争力与公平性，为集团人才吸引、留存及激励提供坚实支撑，兼具体系搭建、跨国协同与落地执行能力。<br>核心职责1. 薪酬福利体系搭建与优化：主导构建覆盖全集团（含境内外分支机构）的薪酬福利体系，包括薪酬结构设计、职级薪酬宽带、绩效薪酬联动、福利方案（五险一金、补充商业保险、弹性福利等）制定，结合行业标杆与集团战略持续迭代优化，建立科学的薪酬调整与优化机制。2. 统筹股权长期激励体系的全流程设计与落地，结合公司战略发展规划、行业竞争格局及核心人才激励需求，搭建科学合理、兼具吸引力与约束性的股权激励框架（含期权、限制性股票、虚拟股权等多种激励模式）；牵头开展激励对象筛选、授予价格测算、行权条件设定、激励期限规划等核心工作，确保激励方案合规合法、贴合公司实际且具备可执行性；联动法务、财务、人力等相关部门，推进激励方案的合规审核、备案登记及落地实施，解决实施过程中的各类专业问题；定期跟踪股权激励方案的执行效果，结合公司经营状况、市场环境变化及激励反馈，优化调整激励策略，持续发挥长期激励对核心人才的绑定、激励作用，支撑公司人才梯队建设与战略目标达成。3. 跨国薪酬管理与落地：统筹跨国公司薪酬建设工作，协调境内外薪酬政策衔接，适配不同国家/地区的劳动法规、税收政策及薪酬市场行情，解决跨国薪酬发放、汇率换算、跨境合规等核心问题，确保全球薪酬管理工作高效落地。4. 薪酬合规与风险管控：深入研究全球各区域薪酬相关法律法规（劳动法、税法、社保政策等），建立薪酬合规审查机制，定期开展薪酬合规自查与风险评估，规避跨国薪酬运营风险，确保集团薪酬工作全流程合规。5. 薪酬数据分析与优化：建立薪酬数据分析体系，定期开展薪酬竞争力分析、内部公平性分析、薪酬成本测算与管控，输出薪酬分析报告，为集团薪酬策略调整、人才激励决策提供数据支撑，实现薪酬成本精准管控与效能最大化。6. 跨部门与跨国协同：联动集团各业务线、海外分支机构及人力资源各模块，对接薪酬福利需求，推动薪酬体系在全球范围内落地执行；协同财务、法务部门，解决薪酬发放、税务筹划、合规审核等跨部门事宜，搭建顺畅的跨国协同机制。7. 薪酬体系宣导与落地支持：负责集团薪酬福利政策的宣导与培训工作，解答境内外员工及管理层关于薪酬福利的疑问；指导各区域薪酬落地执行，收集反馈并持续优化流程，提升员工对薪酬福利体系的认可度。<br>任职要求1. 学历背景：本科及以上学历，人力资源管理、工商管理、会计学、经济学等相关专业优先，持有C&B相关专业认证（如CCP、GRP）者加分。2. 工作经验：8年以上薪酬福利相关工作经验，其中至少3年互联网大厂（头部互联网企业）薪酬管理岗经验，具备完整的薪酬福利体系从0到1搭建及迭代优化全流程经验，拥有跨国公司薪酬建设与管理实战经验。3. 核心能力：具备扎实的薪酬福利体系搭建能力，熟悉境内外薪酬结构设计、福利方案制定及跨国薪酬管理逻辑；具备优秀的数据分析能力与问题解决能力，能通过数据驱动薪酬策略优化；具备较强的项目管理能力与抗压能力。4. 语言能力：英语可作为工作语言，能熟练用英语进行跨文化商务沟通、撰写英文薪酬政策文件、主导英文跨国会议，适配全球薪酬协同工作需求。5. 其他要求：具备敏锐的行业洞察力与全局思维，能将薪酬管理工作与集团战略、跨国业务发展深度结合；熟悉全球主要国家/地区薪酬合规政策，原则性强，注重细节；具备优秀的跨部门、跨国协同能力与沟通表达能力，认同集团文化。<br>Position Overview As the core person in charge of the group's compensation and benefits system construction, you will take the lead in building and iterating the group-wide standardized compensation and benefits system, oversee the compensation management and implementation of multinational companies, optimize the compensation incentive mechanism in combination with global human resource strategies and business development needs, ensure the compliance, competitiveness and fairness of the compensation system, and provide solid support for the group's talent attraction, retention and motivation. You should be equipped with capabilities in system construction, cross-border collaboration and on-site execution.<br>Core Responsibilities1. Compensation and Benefits System Construction and Optimization: Lead the construction of a compensation and benefits system covering the entire group (including domestic and foreign branches), including salary structure design, salary band for job levels, performance-salary linkage, and formulation of benefit plans (five social insurance and one housing fund, supplementary commercial insurance, flexible benefits, etc.). Continuously iterate and optimize in combination with industry benchmarks and group strategies, and establish a scientific salary adjustment and optimization mechanism.2. Be responsible for overall planning the full-process design and implementation of the equity long-term incentive system. Combine the company's strategic development plan, industry competition pattern and core talent incentive needs to build a scientific, reasonable, attractive and binding equity incentive framework (including various incentive models such as stock options, restricted stocks, and virtual equity); take the lead in core work such as screening incentive objects, calculating grant prices, setting exercise conditions, and planning incentive periods to ensure that the incentive plan is compliant, in line with the company's reality and executable; coordinate with relevant departments such as legal affairs, finance and human resources to promote the compliance review, filing registration and implementation of the incentive plan, and solve various professional problems in the implementation process; regularly track the implementation effect of the equity incentive plan, optimize and adjust the incentive strategy according to the company's operating conditions, changes in the market environment and incentive feedback, continuously exert the binding and incentive effect of long-term incentives on core talents, and support the company's talent echelon construction and the achievement of strategic goals.3. Multinational Compensation Management and Implementation: Oversee the compensation construction of multinational companies, coordinate the connection of domestic and foreign compensation policies, adapt to labor laws, tax policies and compensation market conditions in different countries/regions, solve core issues such as cross-border salary payment, exchange rate conversion and cross-border compliance, and ensure the efficient implementation of global compensation management work.4. Compensation Compliance and Risk Control: In-depth study of compensation-related laws and regulations (labor laws, tax laws, social security policies, etc.) in various global regions, establish a compensation compliance review mechanism, conduct regular compensation compliance self-inspections and risk assessments, avoid cross-border compensation operation risks, and ensure the full-process compliance of the group's compensation work.5. Compensation Data Analysis and Optimization: Establish a compensation data analysis system, regularly conduct compensation competitiveness analysis, internal fairness analysis, compensation cost calculation and control, issue compensation analysis reports, provide data support for the group's compensation strategy adjustment and talent incentive decisions, and realize precise control of compensation costs and maximum efficiency.6. Cross-departmental and Cross-border Collaboration: Collaborate with various business lines of the group, overseas branches and various HR modules to meet compensation and benefits needs and promote the global implementation of the compensation system; coordinate with finance and legal departments to solve cross-departmental matters such as salary payment, tax planning and compliance review, and build a smooth cross-border collaboration mechanism.7. Compensation System Advocacy and Implementation Support: Responsible for the advocacy and training of the group's compensation and benefits policies, answering questions from domestic and foreign employees and management about compensation and benefits; guiding the implementation of compensation in various regions, collecting feedback and continuously optimizing processes, and improving employees' recognition of the compensation and benefits system.<br>Requirements1. Educational Background: Bachelor's degree or above, major in Human Resource Management, Business Administration, Accounting, Economics or related fields is preferred. Those with C&B-related professional certifications (such as CCP, GRP) will be given priority.2. Work Experience: More than 8 years of work experience in compensation and benefits, including at least 3 years of experience in compensation management positions in leading internet companies. Possess full-process experience in building and iterating the compensation and benefits system from scratch, and have practical experience in compensation construction and management of multinational companies.3. Core Capabilities: Have solid capabilities in building compensation and benefits systems, familiar with domestic and foreign salary structure design, benefit plan formulation and cross-border compensation management logic; have excellent data analysis capabilities and problem-solving skills, and can drive the optimization of compensation strategies through data; have strong project management capabilities and pressure resistance.4. Language Ability: English can be used as a working language, proficient in cross-cultural business communication in English, writing English compensation policy documents, and leading English cross-border meetings to meet the needs of global compensation collaboration.5. Other Requirements: Have keen industry insight and overall thinking, and be able to deeply integrate compensation management work with group strategy and cross-border business development; familiar with compensation compliance policies in major global countries/regions, with strong principles and attention to details; have excellent cross-departmental and cross-border collaboration capabilities, communication and expression skills, and recognize the group culture.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br><br>Responsibilities:<br><p><strong> JOB SUMMARY / INTRODUCTION</strong></p><br><ul><li>The role supports the GM MO Control &amp; Governance function by executing and monitoring first-line control activities across Global Markets Middle Office processes, ensuring control discipline, timely exception escalation and accurate evidence management.</li><li>The role performs day-to-day control monitoring across trade controls, risk monitoring, reconciliations, exceptions, breaks, lifecycle events and governance reporting, working under the direction of the VP &amp; Head of GM MO Control &amp; Governance.</li><li>The role helps ensure that trading permissions controls, booking template controls, internal and Islamic trade booking controls, off-market monitoring, counterparty exposure monitoring, reconciliation checks and control reporting are performed consistently and escalated appropriately.</li><li>The role works closely with GM MO Trade Support, Front Office, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Technology, Credit, Reference Data and regional teams to support issue resolution, root-cause analysis, control evidence and operating-model discipline.</li><li>The role does not own Dealer Assist, client activation coordination, T0 booking support, trade enrichment or same-day validation delivery, as these activities sit under the GM MO Trade Support pillar.</li><li>Functional Coverage: Control execution and monitoring activities across trade controls, risk monitoring, reconciliations, exceptions, breaks, lifecycle events, control evidence and control reporting.</li><li>Product / Process Coverage: FX/MM, Rates, Derivatives, Commodities, Capital Markets and related Global Markets processing activities including trading permissions checks, booking template checks, off-market indicators, counterparty exposure monitoring, internal/external reconciliations and settlement-fail monitoring.</li><li>Geographic Coverage: UAE and international locations / hubs where GM Middle Office Control &amp; Governance support is required.</li><li>Stakeholder Coverage: VP &amp; Head of GM MO Control &amp; Governance, GM MO Trade Support, Front Office, Sales, Trading, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Technology, Credit, Reference Data and regional teams.</li><li>Control Focus: Timely control execution, accurate investigation, evidence retention, aged-item tracking, escalation quality, KPI/KRI inputs and recurring-issue remediation.</li><li><p>People / Team Context: Individual contributor or team lead within the Control &amp; Governance team, supporting Specialists where assigned and coordinating with peer AVPs across Collateral Management and Reporting.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><p><strong>Control Execution and Operating Discipline</strong></p><br></li><li>Execute assigned GM MO Control &amp; Governance activities in line with approved SOPs, control standards, escalation protocols and evidence requirements.</li><li>Perform daily, periodic and event-driven control checks across assigned Global Markets products and processes.</li><li>Maintain disciplined control logs, issue trackers, exception records, evidence files and escalation documentation.</li><li>Support the VP &amp; Head of GM MO Control &amp; Governance in implementing the control operating model, SOP updates, control library requirements and governance routines.</li><li>Identify recurring issues, control gaps, data-quality issues and process breakdowns, and support remediation planning.<br><strong>Trade Controls</strong></li><li>Perform trading permissions control checks against approved desk mandates, product permissions, system entitlements and operating standards.</li><li>Perform booking template and desk business model control checks to identify booking inconsistencies, inappropriate template usage or policy deviations.</li><li>Support review of internal trade booking controls and Islamic trade booking controls where applicable.</li><li>Review amendment and cancellation control evidence, including approvals, rationale, thresholds and escalation requirements.</li><li>Escalate breaches, repeated exceptions or unresolved control issues to the VP &amp; Head of GM MO Control &amp; Governance and relevant owner functions.<br>Risk Monitoring and Surveillance Support</li><li>Perform off-market trade monitoring checks and coordinate escalation of indicators requiring review by Product Control, Market Risk, Front Office or Compliance.</li><li>Support counterparty exposure monitoring activities by tracking exceptions, threshold breaches, pending clarifications and required stakeholder actions.<br>Validate completeness of monitoring outputs, exception comments, investigation evidence and escalation status.<br>Identify trends in off-market indicators, exposure breaches, late actions or recurring control exceptions.</li><li><p>Provide inputs into risk-monitoring dashboards, KRI reporting and governance forums.</p><br><p><strong>Reconciliations and Exception Governance</strong></p><br></li><li>Perform or oversee assigned internal reconciliation checks, including front-to-back, system-to-system, T0 and position-related reconciliations where applicable.</li><li>Support external reconciliation follow-up with custodians, counterparties, brokers, clearing channels or market infrastructure providers where applicable.</li><li>Track failed trades, alleged trades, settlement fails, aged breaks and unresolved exceptions within agreed escalation standards.</li><li>Coordinate root-cause analysis for recurring breaks, aged items and high-impact exceptions.</li><li><p>Ensure reconciliation evidence, exception commentary and remediation actions are complete, accurate and available for management review.</p><br><p><strong>Lifecycle Events and Control Support</strong></p><br></li><li>Monitor assigned lifecycle event controls, including credit events, corporate actions, settlement-related lifecycle updates and other post-trade control triggers where applicable.</li><li>Coordinate with Trade Support, Operations, Product Control, Market Risk and other stakeholders to ensure lifecycle-related control issues are investigated and escalated.</li><li>Track open lifecycle-event control items, evidence completion, owner actions and closure status.</li><li>Support timely escalation of high-impact lifecycle events or unresolved control matters to the VP &amp; Head of GM MO Control &amp; Governance.</li><li><p>Contribute to remediation of recurring lifecycle control issues through process clarification, control enhancement and stakeholder follow-up</p><br><p><strong>Reporting, MI and Governance Inputs</strong></p><br></li><li>Prepare inputs for management dashboards, KPI/KRI reporting, control packs and governance forums relating to assigned control activities.</li><li>Provide accurate commentary on exceptions, aged items, trends, breaches, remediation actions and control performance.</li><li>Support regulatory reporting quality oversight by tracking rejections, breaks, owner actions and remediation status where assigned.</li><li>Ensure reporting inputs are accurate, complete, timely and supported by appropriate evidence.</li><li><p>Support automation and dashboard enhancement opportunities for control reporting and issue tracking.</p><br><p><strong>Audit, RCSA and Control Evidence Support</strong></p><br></li><li>Support audit, RCSA, operational risk and control-effectiveness activities by preparing control evidence, issue status updates and remediation tracking.</li><li>Maintain auditable evidence for assigned controls, including source data, review notes, approvals, exception comments and closure records.</li><li>Assist in documenting process gaps, control issues, remediation plans and management action updates.</li><li>Support closure of audit and control-review actions within assigned responsibility areas.</li><li><p>Escalate overdue actions, missing evidence or unresolved audit/control issues to the VP &amp; Head of GM MO Control &amp; Governance.</p><br><p><strong>Stakeholder Management and Issue Resolution</strong></p><br></li><li>Coordinate with Front Office, GM MO Trade Support, Global Markets Operations, Market Risk, Product Control, Finance, Compliance, Technology, Credit and regional teams on control investigations and issue resolution.</li><li>Maintain clear communication on control findings, required actions, deadlines, owners and escalation status.</li><li>Provide independent challenge where control issues, incomplete evidence or recurring weaknesses are identified.</li><li>Support effective hand-offs between Trade Support execution activities and Control &amp; Governance oversight activities.</li><li><p>Promote a disciplined, evidence-based and timely escalation culture across assigned control processes.</p><br><p><strong>Process Improvement and Automation</strong></p><br></li><li>Identify opportunities to simplify controls, reduce manual effort, improve evidence capture and enhance reporting accuracy.</li><li>Participate in UAT, workflow design, dashboard development and automation initiatives impacting Control &amp; Governance processes.</li><li>Support standardisation of control checklists, control logs, escalation templates and governance reporting formats.</li><li>Contribute to continuous improvement initiatives to strengthen control effectiveness, reduce recurring issues and improve operational resilience.</li><li><p>Coach Specialists were assigned and support knowledge transfer across products and control processes.</p><br><p><strong>Frameworks, Boundaries and Decision-Making Authority</strong></p><br></li><li>Operate within Group policies, approved procedures, organisational governance frameworks and approved authorisation matrices.</li><li>Execute assigned controls and escalation activities within approved SOPs, operating standards, control libraries and evidence requirements.</li><li>Escalate material control issues, unresolved exceptions, aged breaks, regulatory reporting breaks, missing evidence and repeated process failures to the VP Head of GM MO Control &amp; Governance.</li><li>Maintain clear boundaries with GM MO Trade Support: Trade Support owns execution enablement, while Control &amp; Governance owns independent control monitoring, evidence, exception tracking and governance escalation.</li><li>Support audit, RCSA, KPI/KRI and control-effectiveness processes by maintaining accurate records, timely evidence and clear action tracking.</li><li><p>Exercise judgement within delegated authority for prioritising control reviews, coordinating issue resolution and escalating exceptions.</p><br><p><strong>Key Working Relationships</strong></p><br></li><li>Internal stakeholders include the VP &amp; Head of GM MO Control &amp; Governance, Head of Global Markets Middle Office, GM MO Trade Support, Front Office, Sales and Trading Desks, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Legal, Technology, Credit, Operational Risk, Internal Audit, Reference Data, KYC, GM Documentation, Service Governance and regional Middle Office teams.</li><li><p>External stakeholders may include counterparties, custodians, brokers, clearing channels, clearing houses, market infrastructure providers, external auditors and regulators where Control &amp; Governance support is required for investigation, evidence, reporting quality, reconciliation or exception resolution</p><br><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br></li><li>Bachelor’s degree in finance, Banking, Economics, Business Administration, Accounting, Risk Management or a related discipline; professional qualification preferred.</li><li>7+ years of experience in Global Markets Operations, Middle Office, Control, Governance, Reconciliations, Regulatory Reporting, Product Control, Market Risk, Collateral Management or related first-line control functions.</li><li>Strong understanding of Global Markets products including FX, Money Markets, Rates, Derivatives, Commodities, Capital Markets and structured products.<br>Good knowledge of trade lifecycle controls, booking controls, amendment/cancellation controls, reconciliations, settlement-fail monitoring, lifecycle events and exception management.</li><li>Experience preparing control evidence, issue logs, reconciliation commentary, KPI/KRI inputs, audit evidence and management reporting.<br>Practical knowledge of systems and platforms such as Murex, MarkitWire, Bloomberg, reconciliation tools, regulatory reporting platforms and workflow/dashboard tools.</li><li>Strong stakeholder management, investigation, analytical, escalation and documentation skills.</li><li><p>Experience supporting process standardization, control enhancement, automation, UAT or operating-model change.<br>&nbsp;</p><br><p><strong>Preferred / Beneficial</strong></p><br><p><strong>Technical Knowledge and Competencies</strong></p><br></li><li>Global Markets Control &amp; Governance</li><li>Trade control execution</li><li>Trading permissions controls</li><li>Booking template controls</li><li>Internal and Islamic trade booking controls</li><li>Off-market trade monitoring</li><li>Counterparty exposure monitoring</li><li>Reconciliation and break tracking</li><li>Failed and alleged trade monitoring</li><li>Settlement-fail monitoring</li><li>Lifecycle event control support</li><li>Control evidence management</li><li>Regulatory reporting break tracking</li><li>KPI/KRI inputs and dashboards</li><li>RCSA and audit evidence support</li><li>Issue and action tracking</li><li>Murex, MarkitWire and Bloomberg knowledge</li><li>Workflow, reconciliation and reporting tools</li><li>SOPs and control libraries</li><li><p>Escalation protocols and governance packs</p><br><p><strong>Leadership and Behavioral Competencies</strong></p><br></li><li>Control mindset</li><li>Attention to detail</li><li>Independent challenge</li><li>Stakeholder management</li><li>Clear communication</li><li>Escalation discipline</li><li>Accountability and ownership</li><li>Analytical thinking</li><li>Issue-resolution focus</li><li>Collaboration across functions</li><li>Process improvement mindset</li><li>Ability to manage multiple priorities</li><li>Evidence-based decision support</li><li>Ability to work under time pressure</li><li>Formatting summary</li></ul> </div>

Location<br><br>Chicago, IL; Austin, TX; New York, NY; Royal Oak, MI; San Francisco, CA<br><br>Employment Type<br><br>Full time<br><br>Department<br><br>Innovation<br><br>Compensation<br><br>$180K – $225K<br><br>Please note the salary range listed is just one component of a competitive compensation package which may include a company stock plan depending on role eligibility. Offers will be reflective of the candidate’s location, qualifications, and experience.<br><br>Overview Application<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>About The Role<br><br>As the Product Manager in Payments, you will own the strategy and execution for Spot On’s end-to-end payments experience—spanning card-present and card-not-present acceptance, transaction processing, routing, and the downstream flows that get merchants paid. You will define how payments are presented, authorized, captured, settled, and funded across our hospitality-focused ecosystem, ensuring reliability, security, and compliance while driving a best-in-class experience for restaurants and other hospitality merchants.<br><br>While your primary charter is the broader payments product, you will also partner with our money movement and remittance functions to make sure merchant funding is accurate, predictable, and transparent—ensuring the economics and timing of merchant processing show up cleanly in our product surfaces.<br><br>We are looking for a strong product leader—someone who can set a clear vision, rally engineering, design, operations, GTM, and external partners around it, and make confident trade-offs in a high-stakes, highly regulated domain. Your success will be measured by payment performance (authorization rates, latency, and resiliency), merchant satisfaction, funding accuracy, and the ability to unlock new payment capabilities that help merchants grow revenue and reduce operational friction.<br><br>Responsibilities:<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>Benefits: <br><br>At Spot On, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>At Spot On, We Put People Above Everything Else. We’re Known For Our Innovative Software And Technology Solutions, But We Stand Out Because Of The Hard-working Humans Behind The Tech. We Can’t Take Care Of Our Clients Without Taking Care Of Our Employees First, And That’s Why We Invest In You With a Competitive Benefits Package Which Includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>At Spot On, We Put People Above Everything Else. We’re Known For Our Innovative Software And Technology Solutions, But We Stand Out Because Of The Hard-working Humans Behind The Tech. We Can’t Take Care Of Our Clients Without Taking Care Of Our Employees First, And That’s Why We Invest In You With a Competitive Benefits Package Which Includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K