Export and Import Jobs - Abu Dhabi UAE

<div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em><em>.</em><strong>- DHL Global Forwarding</strong> has an opening for an <strong>Ocean Freight Import Specialist </strong>in <strong>Dubai, United Arab Emirates. </strong>The Ocean Freight Specialist supports shipment execution activities and acts as a key contact for customers. The role ensures service commitments are met, customer expectations are managed, and operational processes are executed efficiently. The Specialist contributes to profitability through accurate routing, documentation, and invoicing, while maintaining compliance and supporting issue resolution.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Ocean Freight Import Specialist position </strong></p> <ul> <li>Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Act as Customer first point of contact for shipment information, exception / complaint management and claims</li> <li>Support shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.</li> <li>Execute necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Maintain close business relationship with existing clients, identify potential upsell opportunities and achieve a desired level of customer retention</li> <li>Study and resolve issues in day-to-day delivery and contribute to best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.</li> <li>Support performance monitoring of suppliers and propose corrective actions.</li> <li>Participate in PDs and GEMBA activities and share improvement ideas proactively</li> </ul> <p><strong>Other Areas in Ocean Freight Operations:</strong></p> <ul> <li>Assist in transport order creation and/or confirmation, booking optimization, and document preparation.</li> <li>Update Customs shipment information and physical status, resolve customer issues and incidents</li> </ul>   <p><strong>Stakeholders</strong> </p> <ul> <li>Support and interact primarily with colleagues of own team</li> <li>Communicate information that requires little explanation or interpretation</li> <li>Address task-related issues appropriately to maintain work relationships</li> </ul> <p><strong>Now, here is what we need from you!</strong></p>   <ul> <li>Vocational/Specialized/Technical/Certification</li> <li>less than 2 years</li> </ul>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <p><br> </p><p><strong>Job Description:</strong><br> &nbsp;</p><br><br> <p>- Identify and develop new international customers, distributors, and business opportunities.</p><br><br> <p>- Build and maintain long-term relationships with existing overseas clients.</p><br><br> <p>- Prepare and follow up on quotations, proposals, and commercial offers.</p><br><br> <p>- Negotiate pricing, payment terms, and delivery conditions with international customers.</p><br><br> <p>- Manage the complete export sales cycle from inquiry to order confirmation and shipment.</p><br><br> <p>- Coordinate with Production, Planning, Quality, Warehouse, and Logistics departments to ensure timely order fulfillment.</p><br><br> <p>- Prepare and review export documentation in compliance with international trade requirements.</p><br><br> <p>- Participate in local and international trade fairs, exhibitions, and business meetings to promote the company's products.</p><br><br> <p>- Conduct international market research and competitor analysis to identify new market opportunities.</p><br><br> <p>- Achieve assigned sales targets and contribute to business growth.</p><br><br> <p>- Prepare regular sales forecasts and performance reports.</p><br><br> <p>- Handle customer inquiries, complaints, and after-sales support professionally.</p><br><br> <p>- Maintain accurate customer records using CRM or ERP systems.</p><br><br> <br> <p><strong>Job Requirements:</strong><br> <br> &nbsp;</p><br><br> <p>- Bachelor's degree in Business Administration, Marketing, International Trade, or a related field.</p><br><br> <p><strong>- 2+ years of experience in Export Sales or International Business.</strong></p><br><br> <p><strong>- Experience in the Food Manufacturing or FMCG industry is highly preferred.</strong></p><br><br> <p>- Strong knowledge of export procedures, shipping documentation.</p><br><br> <p>- Excellent negotiation, communication, and relationship-building skills.</p><br><br> <p>- Strong analytical and problem-solving abilities.</p><br><br> <p>- Proficiency in Microsoft Office (especially Excel).</p><br><br> <p>- Experience with ERP and CRM systems is an advantage.</p><br><br> <p>- Excellent command of&nbsp;<strong>English (spoken and written)</strong>.</p><br><br> <p>- Ability and willingness to travel internationally for customer visits, exhibitions, and business meetings.</p><br><br> <p>- Self-motivated, target-oriented, and able to work under pressure.</p><br><br> <br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You will run and grow a portfolio of export customers from our Dubai office. You take over an existing customer base and are responsible both for developing it and for winning new business across the Middle East, Africa and Asia.</p><p>This is a desk-based trading role. The work is done by phone, email and video call rather than on the road, and travel is minimal. You own the commercial relationship end to end: pricing, offer, documentation, shipment follow-up and payment collection. You report directly to the Managing Director. As the territory develops, the role is expected to build a small team within the first twelve months.</p><p><br></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage and grow an inherited portfolio of importers, wholesalers, distributors and re-exporters.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Win new FMCG customers across the Middle East, Africa and Asia, and grow gross profit rather than volume alone.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Own pricing on your accounts, including backward calculation from landed cost to target margin.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare offers and coordinate export documentation, Letters of Credit and shipping with our operations team.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up payment and take ownership of collections on your own portfolio. Days sales outstanding is part of how the role is measured.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Track market pricing, competitor activity and trade flows, and turn that into usable input for sourcing and pricing decisions.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify new markets, product opportunities and gaps in the range, and bring them forward with a costed case.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report on sales, gross profit and expenses.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build and lead a small team as the territory grows.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Essential</b></p><p><b><span></span></b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Currently based in the UAE.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least five years in export and re-export trading of branded FMCG, covering the Middle East, Africa or Asia.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A trading company background. This is a trading desk, not a brand-side or retail role.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An established network of importers, wholesalers, distributors and re-exporters in those markets.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience with Letters of Credit, export documentation, shipping coordination, payment follow-up and trade finance.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Costing and backward calculation, with strong Excel.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and spoken English.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The judgement to price and commit on your own account, and the discipline to document it.</p><p><br></p><p><b>Advantageous</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to Jebel Ali Free Zone and/or the Al Ras trade market.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Arabic, Hindi or Urdu, which are useful in the Al Ras and wider MEA trade channels.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A degree in business administration, marketing or supply chain management. Equivalent trading experience counts equally.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;UAE light vehicle driving licence.</p></div>

<div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em><em>.</em><strong>- DHL Global Forwarding</strong> has an opening for an <strong>Ocean Freight Export Senior Specialist </strong>in <strong>Dubai, United Arab Emirates. </strong>Lead and direct dedicated shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships by initiating customer visits to identify upselling opportunities. Optimize profitability through advanced strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements and identify process improvements to enhance efficiency and productivity. Address customer concerns promptly and highlight issues early to ensure effective exception and complaint handling maintaining customer loyalty and trust.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Ocean Freight Export Senior Specialist position </strong></p> <ul> <li>Coordinate shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Act as Customer first point of contact for shipment information, exception / complaint management and claims</li> <li>Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes.</li> <li>Ensure implementation of necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Build close business relationship with existing customers, understand customer needs, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention</li> <li>Study and resolve issues in day-to-day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency</li> <li>Resolve performance issues of suppliers, and propose solutions to improve performance</li> <li>Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency</li> <li>Provide functional guidance, advice or training to less experienced positions</li> <li>Analyze and implement opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization</li> <li>Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed</li> <li>Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively</li> </ul> <p>Other Areas in Ocean Freight Operations:</p> <ul> <li>Confirm transport orders and optimize bookings</li> <li>Control, the distribution of all required Import/Export documents</li> <li>Identify performance issues of suppliers, and propose solutions to improve performance</li> <li>Update Customs shipment information and physical status, resolve customer issues and incidents</li> <li>Own the profitability of the file</li> </ul> <p><strong>Now, here is what we need from you!</strong></p> <p><strong>Education Level</strong></p> <ul> <li>Bachelor’s Degree or equivalent experience/qualification</li> </ul> <p><strong>Experience Level</strong></p> <ul> <li>more than 2 years</li> </ul>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p></div>

<div><br><div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em><em>.</em><strong>- DHL Global Forwarding</strong> has an opening for an <strong>Ocean Freight Export Senior Specialist </strong>in <strong>Dubai, United Arab Emirates. </strong>Lead and direct dedicated shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships by initiating customer visits to identify upselling opportunities. Optimize profitability through advanced strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements and identify process improvements to enhance efficiency and productivity. Address customer concerns promptly and highlight issues early to ensure effective exception and complaint handling maintaining customer loyalty and trust.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Ocean Freight Export Senior Specialist position </strong></p> <ul> <li>Coordinate shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Act as Customer first point of contact for shipment information, exception / complaint management and claims</li> <li>Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes.</li> <li>Ensure implementation of necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Build close business relationship with existing customers, understand customer needs, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention</li> <li>Study and resolve issues in day-to-day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency</li> <li>Resolve performance issues of suppliers, and propose solutions to improve performance</li> <li>Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency</li> <li>Provide functional guidance, advice or training to less experienced positions</li> <li>Analyze and implement opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization</li> <li>Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed</li> <li>Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively</li> </ul> <p>Other Areas in Ocean Freight Operations:</p> <ul> <li>Confirm transport orders and optimize bookings</li> <li>Control, the distribution of all required Import/Export documents</li> <li>Identify performance issues of suppliers, and propose solutions to improve performance</li> <li>Update Customs shipment information and physical status, resolve customer issues and incidents</li> <li>Own the profitability of the file</li> </ul> <p><strong>Now, here is what we need from you!</strong></p> <p><strong>Education Level</strong></p> <ul> <li>Bachelor’s Degree or equivalent experience/qualification</li> </ul> <p><strong>Experience Level</strong></p> <ul> <li>more than 2 years</li> </ul>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>If you are a supply chain professional with a passion to innovate and contribute in a fast paced growing environment, you might be a good fit to join Amazon.com Supply chain team. This role involves big data handling and cross functional communication. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in managing direct imports function in retail domain.<br>Key job responsibilities<br>Invoice Processing &amp; Validation<br>- Review and analyze invoices received from vendors and carrier companies for direct import shipments<br>- Validate invoice line items, quantities, unit prices, and totals against corresponding purchase orders (POs) and goods receipt notes<br>- Identify and flag discrepancies such as overcharges, duplicate invoices, missing documentation, and incorrect pricing<br>- Ensure invoices comply with agreed payment terms, trade terms (Incoterms), and contractual obligations<br>Defect Management &amp; Resolution<br>- Investigate and resolve invoice defects including short shipments, over-invoicing, late invoicing, and mismatched quantities<br>- Maintain a defect tracker to log, categorize, and monitor invoice discrepancies through to resolution<br>- Perform root cause analysis on recurring invoice defects and recommend corrective actions to reduce defect rates<br>- Escalate unresolved invoice issues in a timely manner following established protocols<br>Vendor &amp; Carrier Communication<br>-Serve as the primary point of contact for vendors and carrier companies on all invoice-related queries<br>- Communicate proactively with vendors to obtain missing invoices, and request corrections<br>- Conduct regular check-ins with key vendors to review invoice accuracy performance and drive improvement<br>- Build and maintain strong working relationships with external partners to ensure smooth invoice processing<br>Finance Collaboration &amp; Reporting<br>- Work closely with the Finance team to support monthly and quarterly statements<br>- Assist in finalizing financial records for month-end and quarter-end close processes<br>- Prepare and share invoice aging reports, defect summaries, and payment status updates<br>Data Analysis &amp; Process Improvement<br>- Analyze invoice data trends to identify patterns in defects, late submissions, and payment delays<br>Generate reports and dashboards to provide visibility into invoice health metrics (e.g., missing invoices, late invoices, partial invoices)<br>- Recommend and implement process improvements to enhance invoice accuracy and reduce turnaround time<br>- Maintain organized records and documentation for audit readiness<br>- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon is building the fastest, most reliable transportation network in the Middle East and North Africa. As Program Manager for 3PL and Direct Imports, you own the third-party carrier relationships and cross-border import programs that move vendor returns, customer returns, and direct-import freight across the region.<br>You will own carrier performance, launch new third-party lanes and services, and solve the operational problems that surface as the MENA network scales. You will negotiate with carriers, partner with internal teams across Supply Chain and Transportation, and turn network data into decisions that improve cost, speed, and customer experience.<br>This role suits an operator who wants direct ownership, external negotiation, and measurable impact on a growing network.<br>Key job responsibilities<br>• Own performance management reviews (cost, speed, quality) for vendor returns and customer returns across MENA.<br>• Own third-party logistics projects in MENA end to end, and deliver them on schedule and to the target customer experience.<br>• Integrate new carriers and launch new services with existing third-party providers.<br>• Run Weekly and Monthly Business Reviews for the MENA third-party logistics program, and drive the actions that come out of them.<br>• Prepare and lead operations calls, DBRs, WBRs, MBRs, and QBRs with 3PL carriers.<br>• Drive continuous-improvement initiatives with carriers, fulfillment centers, and customer service teams to reduce cost and improve customer experience.<br>• Alert Amazon leadership to critical situations, with quantified impact and a mitigation plan.<br>• Produce and communicate transport plans and forecasts.<br>• Own returns-related escalations, drive root-cause analysis, and implement corrective actions with cross-functions support.<br>A day in the life<br>ou start by reviewing overnight carrier performance against cost, speed, and quality targets, and flag any lane that missed. You lead an operations call with a 3PL carrier to close out an escalation, then work a root-cause analysis with a fulfillment center on a returns defect. In the afternoon you build the business case for a new import lane, review the numbers with your Supply Chain and Transportation partners, and prepare the WBR narrative for leadership. Your customers are Amazon's vendors and end customers; your partners are carriers, fulfillment centers, and customer service.<br>About the team<br>The MENA 3PL and Direct Imports team builds and runs the network that moves Amazon's shipments and freight in UAE, Egypt, Saudi. We also manage Vendor Returns in Turkiye. The team owns AI and Automation for Supply Chain. We work backwards from the customer, measure everything, and improve the network one defect at a time. We operate in one of Amazon's fastest-growing regions, which gives every program manager direct ownership and visible impact from day one. We value builders who like data, ownership, and solving operational problems at their root.<br>- 5+ years of working cross functionally with tech and non-tech teams experience<br>- 5+ years of team management experience<br>- 5+ years of cross functional project delivery experience<br>- 5+ years of program or project management experience<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- Experience managing, analyzing and communicating results to senior leadership<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>