Factory Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Technical Data Analyst is responsible for discovering and documenting enterprise data sources, engaging with application teams and SMEs to gather technical and data-related information, and maintaining a comprehensive data inventory.<br> The role supports the design of the enterprise data platform by validating data source details, identifying integration and data quality requirements, and enabling informed prioritization of data initiatives.<br> Key Roles &amp; Responsibilities Discover and inventory enterprise data sources across the organization.<br> Collaborate with application owners and SMEs to gather technical and business data requirements.<br> Document source systems, technologies, interfaces, and data ownership.<br> Capture data characteristics, including volumes, refresh frequencies, retention, and growth trends.<br> Identify and document data ingestion methods, CDC capabilities, and system dependencies.<br> Assess and record existing data quality issues.<br> Maintain and update the enterprise data source inventory.<br> Validate collected information with data architects and engineering teams.<br> Prepare technical documentation and support data platform planning and prioritization workshops.<br> 3 + years of experience in data analysis, data management, or technical business analysis.<br> Strong SQL skills and understanding of relational databases and integration patterns.<br> Familiarity with APIs, file-based integration, and messaging concepts.<br> Experience with Excel, Confluence, Jira, and data cataloging tools.<br> Banking or financial services experience is desirable.<br></span> </div>

<p>Job Description: Finance & Operations Manager (Middle East)\r\n\r\nRole Overview\r\n\r\nDepartment: Finance\r\n\r\nLocation: Dubai, UAE (with regional oversight across GCC and Philippines)\r\n\r\nReports to: Group Finance Director\r\n\r\nOur client, an international design studio, is seeking a high-caliber Finance & Operations Manager to lead the finance function across their GCC and Philippines studios.\r\n\r\nThis is a pivotal role that blends financial leadership, operational rigour, and strategic business partnering. The successful candidate will navigate the unique commercial dynamics of a project-based design business-including WIP management, utilisation tracking, and resource-led revenue models-while ensuring regional compliance and driving operational excellence to support our continued growth.\r\n\r\nKey Responsibilities\r\n\r\nFinancial Leadership & Reporting\r\n\r\n * Team Management: Lead and mentor a 4-person Finance & Operations team, fostering a culture of high performance, professional development, and technical excellence.\r\n * Management Accounts: Oversee the timely preparation of accurate monthly management accounts (P&L, Balance Sheet, Cash Flow), ensuring strong month-end controls and full IFRS compliance.\r\n * Consolidation: Manage the consolidation of financial reporting across UAE and KSA entities, delivering actionable insights for Board-level reporting.\r\n * Budgeting & Strategy: Lead the budgeting, forecasting, and rolling forecast processes, ensuring they are tightly aligned with pipeline activity and workforce planning.\r\n * Commercial Analysis: Provide sophisticated financial modelling and commercial analysis to support strategic decision-making by the Group FD, CFO, and Principal.\r\n\r\nProject & Operational Oversight\r\n\r\n * Project Financials: Take full ownership of project-based financial management, including WIP, utilisation tracking, recovery rates, margin analysis, and revenue recognition.\r\n * Commercial Partnering: Proactively support project review meetings to identify and mitigate financial risks, such as margin erosion, scope creep, and delayed billing.\r\n * Operational Integrity: Ensure the accuracy of timesheets, cost allocations, and milestone-based invoicing in strict alignment with contract terms.\r\n * Systems Optimization: Partner with the Group Finance Systems & Process Manager to drive the adoption, automation, and standardization of systems (including Deltek) across regional offices.\r\n\r\nCompliance & Governance\r\n\r\n * Regulatory Adherence: Lead statutory accounting, corporate tax, VAT, and Zakat compliance (including specific ZATCA requirements in KSA). Ensure adherence to FTA, FATCA, and other relevant regional regulations.\r\n * Audit Management: Lead the annual audit process, acting as the primary point of contact for external auditors and tax advisors.\r\n * Treasury & Payroll: Oversee regional payroll, pension schemes, and partner drawings; manage cash flow, treasury functions, and banking relationships to maintain strong AR performance.<\/p><p>Qualifications, Experience & Skills\r\n\r\n * Professional Qualification: ACA, ACCA, CPA, or equivalent international accounting qualification.\r\n * Industry Experience: Proven experience in a project-based environment, ideally within architecture, design, engineering, or professional services.\r\n * Technical Expertise: * Deep knowledge of statutory accounting, audit management, and regional tax compliance.\r\n\r\n * Advanced proficiency in Excel and financial systems (experience with Deltek is highly preferred).\r\n\r\n * Operational Mindset: Strong understanding of internal controls, with a \"hands-on\" approach to process improvement and systems automation.\r\n * Leadership: Demonstrated experience in managing, mentoring, and developing small teams.\r\n * Communication: Exceptional ability to communicate complex financial concepts to non-financial senior stakeholders and leadership teams.\r\n * Personal Attributes: Proactive, solutions-oriented, and highly organized. Must be comfortable operating within a fast-paced, creative, and design-led studio environment.<\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Black &amp; Grey HR is seeking a Port Engineer to join our client's marine operations team based in Abu Dhabi, UAE. This is a permanent office-based role with regular vessel visits, drydock attendance, and port travel as required, providing technical management and oversight of the company's owned and long-term chartered vessel fleet.<br></p><br><p>You will be responsible for ensuring vessels are maintained in full compliance with class, flag state, statutory, and client requirements while overseeing planned maintenance, drydock execution, technical procurement, and vendor management. Working closely with vessel Masters, Chief Engineers, class societies, shipyards, and technical service providers, you will ensure fleet reliability, regulatory compliance, and operational readiness across all assigned vessels.<br></p><br><span>Key Responsibilities:</span><br>- Manage the Planned Maintenance System (PMS) across the assigned vessel fleet, ensuring maintenance activities are completed in accordance with manufacturer recommendations, class requirements, flag state regulations, and company procedures.<br><br>- Plan, prepare, and oversee drydock projects, including repair specifications, work scopes, shipyard coordination, budget control, and attendance during key inspection and execution milestones.<br><br>- Coordinate the procurement of technical spares, machinery, equipment, and specialist services to maintain vessel operational readiness while ensuring cost-effective purchasing and timely delivery.<br><br>- Review and monitor technical service reports, maintenance records, class surveys, statutory inspections, and certificate validity to ensure continuous compliance across the fleet.<br><br>- Investigate machinery failures, equipment breakdowns, and technical defects, working closely with vessel engineers and service providers to identify root causes and implement effective corrective actions.<br><br>- Manage technical contractors, repair vendors, OEMs, and service providers, ensuring work is completed safely, efficiently, within budget, and to the required quality standards.<br><br>- Ensure compliance with flag state, class society, ISM Code, statutory regulations, and ADNOC or other client-specific technical requirements for all assigned vessels.<br><br>- Support vessel inspections, technical audits, client vetting processes, pre-charter surveys, and regulatory inspections by preparing technical documentation and coordinating corrective actions where required.<br><br>- Monitor technical maintenance budgets, repair costs, spare parts expenditure, and operational performance, providing regular reporting and cost control recommendations to management.<br><br>- Maintain accurate technical documentation, maintenance history, equipment records, and fleet reporting systems while driving continuous improvements in vessel reliability, safety, and technical performance.<br><br><br><span>Requirements-&nbsp;Class 1 or Class 2 Marine Engineering Certificate of Competency (CoC/OOW).<br><br>-&nbsp;Bachelor's Degree in Marine Engineering, Naval Architecture, or a related engineering discipline is advantageous.<br><br>- Proven experience as a Technical Superintendent, Marine Superintendent, Fleet Technical Manager, or similar shore-based technical role managing commercial vessel fleets.<br><br>- Strong knowledge of planned maintenance systems (PMS), drydock planning, machinery maintenance, technical procurement, and vessel repair management.<br><br>- Excellent understanding of class society requirements, flag state regulations, statutory compliance, ISM Code, and marine engineering best practices.<br><br>- Experience coordinating shipyards, class surveyors, technical vendors, OEMs, and repair contractors.<br><br>- Strong problem-solving, budgeting, stakeholder management, and technical reporting skills.<br><br>- Experience supporting offshore support vessels, workboats, tugs, barges, or similar commercial marine assets is advantageous.<br><br><span>Certifications (Please attach below certificates)</span><br>- Valid Engineer Officer Certificate of Competency (Class 1 or Class 2 CoC).<br><br>- Valid STCW certification.<br><br>- Previous experience working with recognised Class Societies is preferred.<br><br>- ADNOC approval or previous experience supporting ADNOC marine operations is highly advantageous.<br><br></span><br><span>Benefits- Attractive Salary + Benefits<br><br>- Permanent employment with a leading offshore and marine engineering organization<br><br>- Opportunity to provide technical management and fleet support for offshore support vessels, workboats, and other commercial marine assets<br><br>- Exposure to vessel drydock projects, planned maintenance systems, class compliance, technical procurement, and fleet engineering operations<br><br>- Opportunity to work closely with shipyards, class societies, OEMs, vessel crews, and leading offshore energy clients to enhance fleet performance and reliability<br><br>- Long-term career growth and progression into senior technical fleet management and marine engineering leadership roles within a stable organization<br><br><span>HOW TO APPLY</span><br>- Submit your CV along with copies of your relevant marine certifications.<br><br></span><p>Shortlisted candidates will be contacted within 5 working days of application.<br></p><br>BG Marine | Black &amp; Grey HR<br><br>The Offshore &amp; Marine Specialist Desk<br><br>Fast. Precise. Confidential. Human.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A. Strategic Responsibilities</p><ul><li><p>Contribute to the development and execution of the Human Resources strategy, ensuring alignment with the Company’s strategic objectives and business priorities.</p></li><li><p>Partner with business leaders to provide strategic HR advice on organizational effectiveness, workforce planning, employee engagement, and organizational development.</p></li><li><p>Develop, review, and implement HR policies, procedures, frameworks, and governance standards in line with regulatory requirements and industry best practices.</p></li><li><p>Drive continuous improvement initiatives to enhance HR service delivery, employee experience, and operational efficiency.</p></li></ul><p>B. HR Operations &amp; Oracle HCM Management</p><ul><li><p>Manage the end-to-end employee cycle through Oracle HCM Cloud, including employee data management, appointments, transfers, leave administration, organizational assignments, and separation processes.</p></li><li><p>Ensure the accuracy, integrity, and confidentiality of employee information maintained within Oracle HCM Cloud.</p></li><li><p>Administer and monitor Oracle HCM workflows, approvals, role-based security, and system controls to ensure timely processing of HR transactions.</p></li><li><p>Coordinate Oracle HCM system enhancements, quarterly releases, configuration changes, user acceptance testing (UAT), and implementation of new HR functionalities.</p></li><li><p>Collaborate with Information Technology and system vendors to resolve Oracle HCM issues, improve system performance, and optimize HR processes.</p></li><li><p>Lead digital HR initiatives by identifying opportunities for automation, workflow optimization, and continuous improvement using Oracle HCM capabilities.</p></li><li><p>Ensure compliance with data governance standards, audit requirements, and information security controls relating to Oracle HCM.</p></li></ul><p>C. Employee Relations</p><ul><li><p>Manage employee relations matters, including grievances, disciplinary actions, investigations, conflict resolution, and employee counselling.</p></li><li><p>Promote a positive employee relations climate through effective communication, engagement, and conflict management.</p></li><li><p>Ensure employee matters are handled consistently, fairly, and in accordance with Company policies and applicable legislation.</p></li></ul><p>D. Performance Management &amp; Learning</p><ul><li><p>Manage the annual performance management cycle and ensure consistent implementation across the organization.</p></li><li><p>Provide guidance to managers on performance reviews, development planning, and performance improvement initiatives.</p></li><li><p>Coordinate learning and development activities based on organizational capability requirements.</p></li><li><p>Support leadership development, succession planning, and talent management initiatives.</p></li></ul><p>E. HR Analytics &amp; Reporting</p><ul><li><p>Develop HR dashboards and management reports using Oracle HCM Analytics</p></li><li><p>Monitor workforce metrics including headcount, turnover, absenteeism, performance, employee demographics, and HR service levels.</p></li><li><p>Provide analytical insights and recommendations to support workforce planning and strategic decision-making.</p></li></ul><p>F. Governance, Risk &amp; Compliance</p><ul><li><p>Ensure compliance with applicable labour laws, regulatory requirements, internal policies, and corporate governance standards.</p></li><li><p>Maintain accurate HR documentation and support internal and external audit activities.</p></li><li><p>Identify and mitigate HR operational risks through appropriate controls and compliance monitoring.</p></li><li><p>Safeguard the confidentiality of employee information and ensure adherence to data privacy requirements.</p></li></ul><p>G. People Management</p><ul><li><p>Lead, coach, and develop HR team members to achieve departmental objectives.</p></li><li><p>Allocate work, monitor performance, and provide ongoing coaching and feedback.</p></li><li><p>Foster a culture of accountability, collaboration, continuous improvement, and customer service excellence.</p></li><li><p>Identify capability gaps and implement development plans to enhance team performance.</p></li></ul><p>H. Stakeholder Management</p><ul><li><p>Build effective relationships with business leaders and provide proactive HR support across all business units.</p></li><li><p>Collaborate with Finance, Information Technology, Internal Audit, Risk, and other departments to ensure seamless HR service delivery.</p></li></ul><p>I. Continuous Improvement</p><ul><li><p>Lead initiatives to improve HR processes, systems, and service delivery through automation and best practices.</p></li><li><p>Promote innovation and digital transformation within the Human Resources function by maximizing the capabilities of Oracle HCM and related technologies.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Proven experience in partnering with business leaders to drive HR strategy, workforce planning, employee engagement, and organizational development initiatives.</p></li><li><p>Strong hands-on expertise in <strong>Oracle HCM Cloud</strong>, including employee lifecycle management, workflow administration, system enhancements, reporting, and process automation.</p></li><li><p>Sound knowledge of employee relations, performance management, talent development, succession planning, and HR best practices.</p></li><li><p>Demonstrated ability to analyze HR data, develop dashboards, and provide workforce insights to support strategic decision-making and organizational effectiveness.</p></li><li><p>Strong understanding of HR governance, labor law compliance, audit requirements, risk management, and stakeholder management, with the ability to lead and develop high-performing HR teams.</p></li></ol><p></p></section>

<p>A reputable fitness center is seeking a motivated and energetic Fitness Trainer to guide clients in achieving their health and fitness goals through personalized training programs and professional support.</p> <p>Responsibilities:</p> <p>• Conduct fitness assessments and develop personalized workout plans<br /> • Demonstrate proper exercise techniques and ensure safe training practices<br /> • Motivate and support clients in achieving their fitness goals<br /> • Monitor client progress and adjust training programs as needed<br /> • Maintain cleanliness and organization of gym equipment and training areas<br /> • Promote a positive and healthy fitness environment</p> <p>Requirements:</p> <p>• Previous experience as a Fitness Trainer or in a similar role<br /> • Certification in Fitness Training or Personal Training is preferred<br /> • Good knowledge of exercise techniques, anatomy, and nutrition<br /> • Excellent communication and motivational skills<br /> • Ability to work with clients of different fitness levels</p> <p>To apply, share your CV at:saiyaara.neha15@gmail.com</p>

<ul><li>Assist customers by providing detailed product information and addressing their queries to enhance their shopping experience.</li><li>Process transactions accurately and efficiently using the point-of-sale (POS) system, ensuring a seamless checkout process.</li><li>Maintain an organized and visually appealing sales floor, restocking shelves and arranging displays to highlight promotions.</li><li>Collaborate with the sales team to achieve monthly targets and drive sales initiatives through effective communication and teamwork.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; additional sales training or certifications are a plus.</li><li>1-2 years of experience in retail or sales environments, demonstrating a track record of meeting sales targets.</li><li>Familiarity with sales software and POS systems, showcasing technical acumen in handling transactions.</li><li>Fluency in English; proficiency in additional languages is preferred to cater to diverse customer bases.</li></ul>

<ul><li>Perform routine maintenance and troubleshooting on machinery to ensure optimal performance and minimal downtime.</li><li>Calibrate and repair electronic and mechanical systems, ensuring compliance with industry standards and safety regulations.</li><li>Document all maintenance activities and repairs in detail to maintain accurate service records and improve operational efficiency.</li><li>Collaborate with engineering teams to implement upgrades and modifications to existing systems.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A minimum of an associate degree in a relevant technical field, such as electronics or mechanical engineering.</li><li>Certification in specialized technical skills, such as HVAC, electrical systems, or automotive service, is highly preferred.</li><li>At least 3 years of hands-on experience in a technician role within a manufacturing or industrial environment.</li><li>Candidates from diverse national backgrounds are encouraged to apply to foster a multicultural workplace.</li></ul>

<p>We are on the hunt for a self-motivated and experienced teacher to join our qualified team of educators. As a teacher, you will be responsible for cultivating the students’ interest in education and development. Your responsibilities will include grading assignments, evaluating students’ progress, and planning educational activities.</p> <p>You should be a competent professional with in-depth knowledge of teaching best practices and legal educational processes. In addition to having excellent written and verbal communication skills, our ideal candidate will also demonstrate outstanding presentation and interpersonal abilities.</p> <p>Teacher Responsibilities:<br /> Developing and issuing educational content including notes, tests, and assignments.<br /> Supervising classes to ensure all students are learning in a safe and productive environment.<br /> Organizing supplies and resources for lectures and presentations.<br /> Delivering personalized instruction to each student by encouraging interactive learning.</p> <p>Share your CV on this Email: hr.tanyaas@gmail.com</p>

<p>We are on the hunt for a self-motivated and experienced teacher to join our qualified team of educators. As a teacher, you will be responsible for cultivating the students’ interest in education and development. Your responsibilities will include grading assignments, evaluating students’ progress, and planning educational activities.</p> <p>You should be a competent professional with in-depth knowledge of teaching best practices and legal educational processes. In addition to having excellent written and verbal communication skills, our ideal candidate will also demonstrate outstanding presentation and interpersonal abilities.</p> <p>Teacher Responsibilities:<br /> Developing and issuing educational content including notes, tests, and assignments.<br /> Supervising classes to ensure all students are learning in a safe and productive environment.<br /> Organizing supplies and resources for lectures and presentations.<br /> Delivering personalized instruction to each student by encouraging interactive learning.</p> <p>Share your CV on this Email: hr.tanyaas@gmail.com</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p></p><p>Roles and responsibilities </p><p></p><ul><li><p>Accurately enter, update, and maintain data in company systems, databases, and spreadsheets.</p></li><li><p>Verify and review data for errors, inconsistencies, or missing information.</p></li><li><p>Organize and maintain records, files, and documents in both digital and physical formats.</p></li><li><p>Prepare reports and summaries as required by management.</p></li><li><p>Ensure confidentiality and security of company information.</p></li><li><p>Perform regular data quality checks and correct inaccuracies.</p></li><li><p>Coordinate with other departments to collect and process required information.</p></li><li><p>Complete assigned tasks within deadlines while maintaining a high level of accuracy.</p></li><li><p>Support administrative and clerical duties when needed.</p></li></ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul><li><p>High school diploma or equivalent; diploma/degree is an added advantage.</p></li><li><p>Previous experience in data entry, administration, or clerical work preferred.</p></li><li><p>Fast and accurate typing skills with attention to detail.</p></li><li><p>Proficiency in Microsoft Office (Excel, Word) and basic computer applications.</p></li><li><p>Good written and verbal communication skills.</p></li></ul><p></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and execute tailored sales strategies to penetrate new markets and achieve quarterly revenue targets.</li><li>Conduct in-depth market research to identify potential clients and establish a robust pipeline of sales opportunities.</li><li>Engage with clients through personalized presentations and product demonstrations to highlight unique selling propositions.</li><li>Negotiate contracts and close deals while maintaining a strong focus on customer satisfaction and long-term relationships.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field is preferred for foundational knowledge.</li><li>Minimum 3 years of proven sales experience in a competitive industry, showcasing a track record of exceeding targets.</li><li>Sales certifications such as Certified Sales Professional (CSP) or similar credentials are highly regarded.</li><li>Experience in the technology or software sector is a significant advantage, given the complexity of the products.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Petrofac is currently looking to recruit a Lead - Travel Services to be based in Sharjah, UAE.</p><br><p><u>What We Do</u></p><br><p>Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.</p><br><p>We design, build, manage and maintain infrastructure for the energy industries. Our comprehensive and tailored service offering covers each stage of the project life cycle and a variety of commercial models, giving our clients the flexibility, they need.</p><br><p><u>The Role</u>&nbsp;</p><br><p>Manage and continuously enhance the company’s travel programme to ensure cost optimization, policy compliance, supplier performance, traveler safety, and effective service delivery across multiple locations.<br>The role provides management with timely, data-driven insights, leads strategic travel initiatives, oversees key supplier relationships, and ensures that travel processes and systems are aligned with the company’s operational, financial, and duty-of-care objectives.</p><br><p><u>Responsibilities</u></p><br><p>1. Strategy &amp; Programme Management<br>•&nbsp;&nbsp;&nbsp;&nbsp;Drive continuous improvement and cost optimisation of corporate travel programmes across multiple countries<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop, implement, and continuously enhance corporate travel policies, processes, and programmes<br>•&nbsp;&nbsp;&nbsp;&nbsp;Identify business needs, operational challenges, and market opportunities, and recommend scalable travel solutions<br>•&nbsp;&nbsp;&nbsp;&nbsp;Lead strategic travel initiatives aligned with business and commercial objectives</p><br><p>2. Sourcing &amp; Supplier Management<br>•&nbsp;&nbsp;&nbsp;&nbsp;Lead and manage global RFP processes for the selection of Travel Management Companies (TMCs) and travel service providers<br>•&nbsp;&nbsp;&nbsp;&nbsp;Negotiate and manage contracts with airlines, hotels, car hire, and other travel vendors<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor vendor performance, service delivery, and compliance against SLAs and agreed metrics<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage relationships with TMCs and key travel suppliers globally</p><br><p>3. Operations &amp; Service Delivery<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage project and operational travel, including mobilization, rotation (RR), demobilization, and complex international logistics<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support urgent and complex travel requirements (e.g., offshore crew changes, emergency travel, site logistics)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage and support travel, hotels or furnished apartment accommodation, meetings, and event arrangements for business activities</p><br><p>4. Governance, Policy &amp; Compliance<br>•&nbsp;&nbsp;&nbsp;&nbsp;Establish and maintain governance frameworks, including approval workflows, audit controls, and exception management<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure alignment with Finance, HR, and Project cost control requirements<br>•&nbsp;&nbsp;&nbsp;&nbsp;Implement travel policy updates and ensure communication and integration into systems and TMC processes<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure adherence to corporate travel policies and regulatory requirements</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;5. Systems, Data &amp; Reporting<br>•&nbsp;&nbsp;&nbsp;&nbsp;Own and optimize travel systems and booking platforms, including integration with HR and ERP systems<br>•&nbsp;&nbsp;&nbsp;&nbsp;Drive automation, data accuracy, and reporting capabilities<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop dashboards and KPIs (cost per trip, advance booking compliance, savings tracking)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provide management with timely, data-driven insights to support decision-making, budgeting, and forecasting</p><br><p>6. Stakeholder Management &amp; Business Partnering<br>•&nbsp;&nbsp;&nbsp;&nbsp;Partner with HR, Finance, Procurement, and Project teams to align travel strategy with business needs<br>•&nbsp;&nbsp;&nbsp;&nbsp;Act as the central escalation point for travel-related issues and ensure timely resolution<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support leadership with insights and recommendations</p><br><p>7. Global Implementation &amp; Expansion<br>•&nbsp;&nbsp;&nbsp;&nbsp;Lead the rollout and implementation of travel programmes in new countries and operating locations<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage onboarding and implementation of TMCs and vendors in new markets</p><br><p>8. Travel Risk &amp; Duty of Care<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support the Travel Risk Management and Duty of Care framework<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure traveler visibility, risk awareness, and emergency response readiness<br>&nbsp;</p><br><p><u>Qualifications &amp; Skills</u></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;University Degree, relevant travel management courses or Diploma.<br>•&nbsp;&nbsp;&nbsp;&nbsp;In-depth knowledge of international travel industry trends; minimum of 5 years in a Travel Management role<br>•&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of Travel industry standard tools and systems<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to identify processes needing improvement, and to recommend improvements, particularly utilising the latest technology<br>•&nbsp;&nbsp;&nbsp;&nbsp;Solid track record of delivering against cost reduction targets<br>•&nbsp;&nbsp;&nbsp;&nbsp;A strategic thinker with demonstrable ability of working with global Flight, Hotel and Car Vendors to optimise travel spend<br>•&nbsp;&nbsp;&nbsp;&nbsp;An ability to identify cost saving and value optimisation opportunities</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Customer-oriented approach<br>•&nbsp;&nbsp;&nbsp;&nbsp;Capable of operating at fast pace in a changing environment<br>•&nbsp;&nbsp;&nbsp;&nbsp;Effective negotiator and good relationship builder<br>•&nbsp;&nbsp;&nbsp;&nbsp;Understand IT requirements to ensure ‘joined up’ systems e.g. HRMS, ERP to TMC database<br>•&nbsp;&nbsp;&nbsp;&nbsp;Passionate about technology and self-service<br>&nbsp;</p><br><p>#LI-HS1<br>&nbsp;</p><br> Additional Information <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Inspects guestrooms on a daily basis.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to verify adequate supplies.<br>• Supports and supervises an effective inspection program for all guestrooms and public space.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Verifies all employees have proper supplies, equipment and uniforms.<br>• Communicates areas that need attention to staff and follows up to verify understanding.<br>• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Human Resources Activities<br>• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.<br>• Schedules employees to business demands and for tracks employee time and attendance.<br>• Verifies employees understand expectations and parameters.<br>• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.<br>• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Verifies employee recognition is taking place on all shifts.<br>• Participates in an on-going employee recognition program.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Participates in employee progressive discipline procedures.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Ensuring Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Understands the brand's service culture.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Responds to and handles guest problems and complaints.<br>• Strives to improve service performance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>About the role</h4> <p>We are seeking an experienced and commercially driven holiday manager to lead and grow the leisure travel business in Ajman, UAE. This role is responsible for driving sales performance, managing holiday operations, and curating exceptional travel experiences for clients while ensuring profitability and customer satisfaction.</p> <p>The successful candidate will oversee end-to-end holiday package management, develop strategic partnerships, and lead a team of travel consultants to deliver high-quality service and innovative travel solutions.</p> <h4>Location</h4> <p>Ajman, UAE</p> <h4>About the requirements</h4> <p><strong>Sales & commercial management</strong><br> Promote and sell holiday and travel products to achieve revenue targets and profitability<br> Analyse sales data and performance metrics to optimise strategies and offerings<br> Develop marketing strategies in collaboration with internal teams to drive customer acquisition</p> <p><strong>Team leadership</strong><br> Lead and support a team of travel consultants, fostering a culture of excellence and innovation<br> Provide guidance, training, and ongoing support to enhance team performance</p> <p><strong>Product development & partnerships</strong><br> Design and curate customised holiday packages tailored to client preferences and budgets<br> Develop and maintain partnerships with tourism boards, airlines, hotels, and vendors<br> Negotiate contracts to secure competitive rates and high-quality services</p> <p><strong>Operations & customer experience</strong><br> Oversee end-to-end holiday planning, including itinerary creation and on-ground coordination<br> Ensure high standards of customer service, addressing client queries and concerns promptly<br> Monitor market trends and customer feedback to continuously improve offerings</p> <p><strong>Compliance & process management</strong><br> Ensure adherence to travel regulations, safety standards, and company policies<br> Manage logistical aspects and ensure seamless execution of travel services</p> <h4>About you</h4> <p>Bachelor’s degree in tourism management, business administration, or a related field<br> Minimum 10 years of experience in travel management, sales, or a similar leadership role<br> Proven track record in managing complex travel itineraries and vendor relationships<br> Strong analytical, organisational, and problem-solving skills<br> Excellent interpersonal and communication abilities<br> Experience with MS Office and travel systems<br> Arabic language skills preferred<br> UAE driving licence is mandatory<br> Industry certifications (e.g. IATA) are an advantage</p> <h4>Job scams notice</h4> <p>Your safety and data security matter to us.<br> We are committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please disregard it.</p> <h4>About ManpowerGroup, parent company of Manpower, Experis and Talent Solutions</h4> <p>ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are consistently recognized for our commitment to diversity, inclusion, equality, and ethical business practices, including being named one of the world's most ethical companies multiple times.</p></p><p></p>

<p><h4>About the role</h4> <p>We are seeking an experienced and commercially driven holiday manager to lead and grow the leisure travel business in Ajman, UAE. This role is responsible for driving sales performance, managing holiday operations, and curating exceptional travel experiences for clients while ensuring profitability and customer satisfaction.</p> <p>The successful candidate will oversee end-to-end holiday package management, develop strategic partnerships, and lead a team of travel consultants to deliver high-quality service and innovative travel solutions.</p> <h4>Location</h4> <p>Ajman, UAE</p> <h4>About the requirements</h4> <p><strong>Sales & commercial management</strong><br> Promote and sell holiday and travel products to achieve revenue targets and profitability<br> Analyse sales data and performance metrics to optimise strategies and offerings<br> Develop marketing strategies in collaboration with internal teams to drive customer acquisition</p> <p><strong>Team leadership</strong><br> Lead and support a team of travel consultants, fostering a culture of excellence and innovation<br> Provide guidance, training, and ongoing support to enhance team performance</p> <p><strong>Product development & partnerships</strong><br> Design and curate customised holiday packages tailored to client preferences and budgets<br> Develop and maintain partnerships with tourism boards, airlines, hotels, and vendors<br> Negotiate contracts to secure competitive rates and high-quality services</p> <p><strong>Operations & customer experience</strong><br> Oversee end-to-end holiday planning, including itinerary creation and on-ground coordination<br> Ensure high standards of customer service, addressing client queries and concerns promptly<br> Monitor market trends and customer feedback to continuously improve offerings</p> <p><strong>Compliance & process management</strong><br> Ensure adherence to travel regulations, safety standards, and company policies<br> Manage logistical aspects and ensure seamless execution of travel services</p> <h4>About you</h4> <p>Bachelor’s degree in tourism management, business administration, or a related field<br> Minimum 10 years of experience in travel management, sales, or a similar leadership role<br> Proven track record in managing complex travel itineraries and vendor relationships<br> Strong analytical, organisational, and problem-solving skills<br> Excellent interpersonal and communication abilities<br> Experience with MS Office and travel systems<br> Arabic language skills preferred<br> UAE driving licence is mandatory<br> Industry certifications (e.g. IATA) are an advantage</p> <h4>Job scams notice</h4> <p>Your safety and data security matter to us.<br> We are committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please disregard it.</p> <h4>About ManpowerGroup, parent company of Manpower, Experis and Talent Solutions</h4> <p>ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are consistently recognized for our commitment to diversity, inclusion, equality, and ethical business practices, including being named one of the world's most ethical companies multiple times.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.</p><br><p>As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.</p><br><p>As an Associate Commercial Analyst, you will help guide the sales team in improving processes, services, products, and software through analysis. You will share a continuous focus on growth with the business leaders and will be co-responsible for building out the dubizzle/Bayut brand.</p><br><p><strong>In this role, you will:</strong></p><br><ul><li>Support the target-setting process for the Property Inside Sales and Jobs verticals and track performance against targets.</li><li>Build, maintain, and automate dashboards and reports to monitor business performance, sales productivity, operational KPIs, and commercial metrics.</li><li>Perform deep-dive analysis on high-volume, multi-source datasets to identify business opportunities, operational inefficiencies, and revenue growth initiatives.</li><li>Monitor competitor performance, pricing strategies, and business models, providing actionable recommendations to strengthen market positioning.</li><li>Collaborate with Product, Engineering, Finance, Marketing, Operations, and Sales teams to provide analytical insights that support data-driven business strategies and informed decision-making.</li><li>Develop and maintain self-service reporting tools and data solutions that enable business users to access insights with minimal analyst support.</li><li>Design executive-level dashboards, presentations, and business documentation, translating complex data into actionable insights for senior leadership and client proposals.</li><li>Support budgeting, forecasting, P&amp;L analysis, business planning, and ad hoc commercial analyses in collaboration with the Strategy and Finance teams.</li><li>Assist in managing and monitoring the commercial performance and P&amp;L of the Property and Jobs verticals through regular performance reviews and financial analysis.</li><li>Work closely with the Central Data Team and the Property Inside Sales &amp; Jobs business to facilitate timely delivery of analytical support, reports, dashboards, and data requirements.</li><li>Spend significant time on the sales floor working closely with the Sales team to understand business challenges, prepare sales enablement kits, and identify opportunities for process improvements.</li><li>Attend approximately 2–3 client meetings per month to assist Sales Account Managers with analytical insights, business presentations, proposal preparation, and data-driven recommendations.</li><li>Ensure the accuracy, consistency, and integrity of business data by validating reports and resolving data quality issues.</li><li>Drive automation initiatives that improve reporting efficiency, streamline business processes, and maximise revenue opportunities.</li><li>Deliver analytical projects within agreed timelines while effectively managing multiple priorities and collaborating with other analysts when required.</li><li>Work independently on complex business problems, proactively identifying opportunities for operational improvement and recommending practical, data-backed solutions.</li><li>Directly support the Director of Property Inside Sales &amp; Jobs on strategic initiatives, business reviews, commercial analyses, and management consulting-style problem solving.</li><li>Proactively identify and recommend opportunities to improve revenue, client success, operational efficiency, and overall business performance through data-driven analysis and actionable insights.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Title</strong></p><p>Head of Operations – Commercial &amp; Customer Lifecycle</p><p><strong>Reporting To</strong></p><p>Executive Director – Commercial</p><p><strong>Location</strong></p><p>Abu Dhabi, UAE</p><p><strong>Role Purpose</strong></p><p>The Head of Operations – Commercial &amp; Customer Lifecycle is responsible for leading and optimizing the end-to-end operational framework supporting the customer journey across all real estate developments, from inventory setup and customer onboarding through collections, post-sales administration, and final handover.</p><p>The role serves as the operational backbone of the Commercial division, ensuring process excellence, CRM governance, compliance, digitization, revenue protection, and seamless coordination across Marketing, Sales, Finance, Legal, Customer Service, and Project Delivery functions.</p><p>The position focuses on operational efficiency, customer lifecycle management, process automation, and governance rather than direct sales generation.</p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Key Responsibilities</strong></p><p><strong>Commercial Operations &amp; Inventory Management</strong></p><ul><li><p>Lead inventory administration and governance across all projects.</p></li><li><p>Oversee unit creation, pricing uploads, availability controls, and release schedules.</p></li><li><p>Establish and maintain operational policies and SOPs for commercial processes.</p></li><li><p>Ensure readiness for project launches, including documentation, approval workflows, inventory setup, and broker onboarding.</p></li><li><p>Drive process standardization and operational controls.</p></li></ul><p><strong>CRM Governance &amp; Process Excellence</strong></p><ul><li><p>Own and govern Salesforce CRM and customer lifecycle processes.</p></li><li><p>Lead CRM administrators and ensure data integrity and reporting accuracy.</p></li><li><p>Establish workflow automation and digitization initiatives.</p></li><li><p>Manage KYC and customer onboarding processes in collaboration with Compliance teams.</p></li><li><p>Develop dashboards, KPIs, reporting frameworks, and operational analytics.</p></li><li><p>Improve operational efficiency through process optimization and technology adoption.</p></li></ul><p><strong>Customer Lifecycle Management</strong></p><ul><li><p>Oversee customer relationship management activities throughout the ownership journey.</p></li><li><p>Manage customer communications relating to payments, contractual milestones, construction updates, and handover readiness.</p></li><li><p>Ensure effective administration of SPA amendments, NOCs, unit transfers, and customer requests.</p></li><li><p>Supervise customer service and post-sales teams to deliver high service standards.</p></li></ul><p><strong>Collections &amp; Revenue Protection</strong></p><ul><li><p>Oversee collections operations and installment tracking.</p></li><li><p>Lead structured default recovery and settlement processes.</p></li><li><p>Monitor aging reports and payment compliance.</p></li><li><p>Coordinate with Finance and Legal teams on customer account management and recovery actions.</p></li><li><p>Ensure timely collection activities and protection of company revenues.</p></li></ul><p><strong>Handover Operations</strong></p><ul><li><p>Lead handover readiness activities and customer transition processes.</p></li><li><p>Oversee final settlements and handover documentation.</p></li><li><p>Coordinate snagging, customer notifications, and unit possession procedures.</p></li><li><p>Work closely with Project Delivery and Finance teams to ensure smooth handovers.</p></li></ul><p><strong>Team Leadership</strong></p><p>Lead and develop teams responsible for:</p><ul><li><p>Commercial Operations</p></li><li><p>CRM Administration</p></li><li><p>Customer Service</p></li><li><p>Call Center Operations</p></li><li><p>Post-Sales Operations</p></li><li><p>Collections</p></li></ul><p>Establish KPIs, performance standards, and a culture of accountability, operational excellence, and continuous improvement.</p><p><strong>Strategic Responsibilities</strong></p><ul><li><p>Drive digitization and automation initiatives across the commercial operations framework.</p></li><li><p>Build scalable systems and processes to support future project growth.</p></li><li><p>Enhance reporting, forecasting, and operational transparency.</p></li><li><p>Identify and eliminate process bottlenecks.</p></li><li><p>Ensure compliance with ADREC, ADGM, DLD, AML/KYC, and internal governance requirements.</p></li><li><p>Support the Executive Director – Commercial in strategic planning and operational transformation initiatives.</p></li></ul><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Business Administration, Operations Management, Real Estate, or a related field.</p></li><li><p>Minimum 10 years of experience in real estate operations within a developer environment.</p></li><li><p>Minimum 5 years in a senior leadership position overseeing commercial operations, CRM, customer lifecycle management, collections, and post-sales functions.</p></li><li><p>Strong experience in Salesforce CRM, process automation, reporting, and operational governance.</p></li><li><p>Strong understanding of UAE real estate regulations and customer lifecycle processes.</p></li></ul><p><strong>Core Competencies</strong></p><ul><li><p>Operational Excellence</p></li><li><p>Customer Lifecycle Management</p></li><li><p>Process Digitization and Automation</p></li><li><p>CRM Governance</p></li><li><p>Collections and Revenue Protection</p></li><li><p>Regulatory Compliance</p></li><li><p>Cross-Functional Leadership</p></li><li><p>Strategic Planning</p></li><li><p>Data Analytics and Reporting</p></li><li><p>Continuous Improvement</p></li></ul><br><p></p></section>