House gard Jobs - Abu Dhabi UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Concierge, One and Only One Za'abeel</span></span></span>&nbsp;<br> <span><span>(<span>20597</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br> <span><span>Behold the dawn of a new, all-encompassing resort experience in Dubai – One&amp;Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><span><strong>About The Role&nbsp;</strong></span></p><br> <p><span>As a Concierge in a One &amp; Only One Za’abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. </span><span>Your role is vital in creating a positive and memorable experience for guests, ensuring their needs are met promptly and efficiently. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service.&nbsp;</span></p><br> <p><span><strong>Key Duties and Responsibilities</strong>&nbsp;</span></p><br> <ul> <li><span>Highly skilled, personalized service expert dedicated to fulfilling every guest’s unique needs and desires, ensuring an unforgettable and seamless experience.&nbsp;</span></li> </ul> <ul> <li><span>Handle every type of inquiries that are related to external sources such as shopping, itinerary personalization, recommendation and arrangement if required.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Coordinate and assist with guest arrivals and departures, ensuring a smooth and seamless experience. Arrange transportation, including airport transfers, limousines, and car rentals. Handle luggage, escort guests to their rooms, and provide orientations to hotel facilities and services when required.&nbsp;</span></li> </ul> <ul> <li><span>Personally greet VIP guests and provide them with a heightened level of attention and service.&nbsp;</span></li> </ul> <ul> <li><span>Maintain a comprehensive knowledge of local attractions, events, restaurants, and services to provide accurate recommendations and assistance.&nbsp;</span></li> </ul> <ul> <li><span>Anticipate guests' needs and arrange tickets for shows, concerts, sporting events, tours, excursions, create unique experiences for guests, ensuring a seamless and enjoyable itinerary.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Handle special requests and arrange personalized amenities for guests, such as floral arrangements, special occasion celebrations, and surprise gifts.&nbsp;</span></li> </ul> <ul> <li><span>Actively manage and record guest preferences and communicate to relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)&nbsp;</span></li> </ul> <ul> <li><span>Directly involved in any projects assigned by the management ensuring completion in a timely manner within the assigned budget.&nbsp;</span></li> </ul> <ul> <li><span>Build strong relationships with guests, maintaining a professional and courteous demeanor at all times.&nbsp;</span></li> </ul> <ul> <li><span>Stay connected with regular guests after their stay should they require future bookings.&nbsp;</span></li> </ul> <ul> <li><span>Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personally and digitally using tools such as company smartphones (e.g. GMH and WhatsApp Business).&nbsp;</span></li> </ul> <ul> <li><span>Assist in preparing personalized amenities with assistance of respective departments, such as rooms setups for special occasions (Honeymoon, Babymoon, Birthdays, Anniversaries, etc.)&nbsp;</span></li> </ul> <ul> <li><span>In the event of any guest incidents / inconveniences, attempt to solve each issue and escalate to management when necessary. All guest issues, incidents, and feedback is logged on ALICE within the same day of occurrence.&nbsp;</span></li> </ul> <ul> <li><span>Maximize revenues through cross selling outlets and services.&nbsp;</span></li> </ul> <ul> <li><span>Minimize the risks of potential financial transaction issues, to control cashiering policies and procedures while providing ongoing coaching and training.&nbsp;</span></li> </ul> <ul> <li><span>Follow all internal and local rules, policies, and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information&nbsp;</span></li> </ul> <ul> <li><span>Ensure compliance with the LQA/Forbes Standards.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Being brand ambassador in creating amazing experiences and everlasting memories for the guests.&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people, what is happening in the area etc.&nbsp;&nbsp;</span></li> <li><span>Ensure that all internal and local rules, policies, and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.&nbsp;&nbsp;</span></li> </ul> <p><span><strong>About You&nbsp;</strong></span></p><br> <ul> <li><span>Bachelor's degree in hospitality management, business administration, or a related field.&nbsp;</span></li> </ul> <ul> <li><span>At least one year of experience in a luxury hotel concierge role.&nbsp;</span></li> </ul> <ul> <li><span>Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels.&nbsp;</span></li> </ul> <ul> <li><span>Proficiency in Opera PMS</span></li> </ul> <ul> <li><span>Proficiency in English (oral and written),&nbsp;&nbsp;</span></li> </ul> <ul> <li><span>Additional language would be a plus.&nbsp;</span></li> </ul> <ul> <li><span>Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options.&nbsp;</span></li> </ul> <ul> <li><span>Knowledge of relevant regulations and laws related to hotel operations.&nbsp;</span></li> </ul> <ul> <li><span>Ability to work flexible hours, including weekends and holidays.&nbsp;</span></li> </ul> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles Hotels &amp; Resorts</strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.&nbsp;&nbsp;Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.&nbsp;</p><br><p><strong>About Raffles The Palm</strong></p><br><p>Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><br><p>More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles The Palm as we currently looking for <strong>Butler.</strong> Reporting to the Butler Supervisor / Assistant Head Butler. The Raffles Butler is not defined by the tasks they perform, but by what they make possible for every guest they serve. This is a role of presence, not just procedure. The Butler is the architect of the individual guest journey: the single point of continuity from the moment a reservation is made to the moment a guest steps into the world again, and the reason they return.</p><br><p>At Raffles, the Butler operates across two models of service. As Butler in Residence, they are a dedicated presence for every suite and VIP guest: proactive, personal, and fully accountable for the arc of that stay. As Butler on Call, they are a presence felt rather than seen: available, responsive, and ready to step in whenever a guest needs them. To the guest, both are simply 'The Butler.'</p><br><p><strong>Key Responsibilities </strong></p><br><p><strong>Knowledge</strong></p><br><ul><li>Hold thorough, practised knowledge of all Butler Service SOPs; not as rules to follow, but as a foundation from which to deliver with confidence and consistency.</li><li>Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five-star butler service globally.</li><li>Maintain working proficiency across all platforms used to capture, action, and track the guest journey.</li><li>Demonstrate accurate knowledge of all room categories, suite configurations, F&amp;B offerings, in-house experiences, and property-wide facilities.</li><li>Stay continuously informed on arriving guests: their profiles, histories, preferences, special occasions, and any intelligence gathered across all touchpoints.</li><li>Remain current on local culture, seasonal events, and the area’s social landscape to serve as a credible and genuine resource for guests.</li></ul><p><strong>The 360° Guest Journey</strong></p><br><ul><li>Internalise and embody the Raffles brand personality in every interaction: Charming, Graceful, Thoughtful, and Welcoming.</li><li>Consistently execute the Top 5 Service Excellence pillars in every guest encounter: Look, Smile, Talk, Listen, and Thank.</li><li>Operate as the orchestrator of the guest journey; the conductor who ensures every department plays its part at precisely the right moment.</li><li>Own the guest relationship from pre-arrival to post-departure, not as a series of handoffs, but as a single, unbroken arc of care.</li><li>Initiate meaningful pre-arrival contact: review profiles with intent, anticipate what has not yet been asked for, and personalise every element of the arrival before the guest lands.</li><li>Conduct in-room check-ins and room orientations with warmth and genuine curiosity; reading each guest to determine the level of engagement they seek.</li><li>Correspond with guests via appropriate channels – written, digital, verbal – always in the Raffles tone: considered, elegant, and never transactional.</li><li>Anticipate needs before they are expressed. A pattern observed becomes a gesture before departure.</li><li>Be proactively present: visible, attuned, and ready throughout the entire stay.</li><li>Manage all guest requests with full personal accountability; coordinating across departments, tracking to completion, and following up without being asked.</li><li>Handle complaints and service failures with ownership and composure: acknowledge, recover, and follow through until the guest's trust is fully restored.</li><li>Inspect arrival and occupied rooms through a butler's perspective.</li><li>Execute Raffles Rituals and special occasion set-ups with precision, creativity, and genuine care for the detail.</li><li>Offer packing and unpacking service with the discretion and attentiveness that transforms a practical task into a considered experience.</li><li>Monitor DND and OOO rooms with diligence, acting on welfare concerns immediately and in full accordance with SOP.</li><li>Maintain impeccable butler notes: recording preferences, observations, and interactions in a way that serves the next encounter as richly as the current one.</li><li>Practise genuine, knowledgeable upselling; recommending experiences, dining, and services because they are right for this guest, not to meet a metric.</li><li>Collaborate daily with Housekeeping, Private Dining, Front Office, Engineering, Concierge, and all relevant departments; communicating with clarity, respect, and shared ownership of the guest outcome.</li><li>Embody the 'We Are All Butlers' philosophy: treat every colleague as a contributor to the guest journey, and every interaction – internal or external – as a reflection of the Raffles standard.</li><li>Attend shift briefings, department meetings, and training sessions with active engagement.</li><li>Contribute to the team's culture through reliability, discretion, and a consistent willingness to support colleagues.</li></ul><br>Qualifications<br><br><p><strong>PERSONAL ATTRIBUTES</strong></p><br><ul><li>Guest Journey Ownership, Empathy &amp; Anticipation, Emotional Intelligence, Personalisation, Cultural Sensitivity, Service Recovery, Attention to Detail, Multitasking, Strong Interpersonal Skills</li><li>Commercial awareness. Multi-cultural fluency across international guest profiles.</li><li>Neat, polished appearance. Articulate. Good posture. A presence that is both warm and composed.</li></ul><p><strong>EXPERIENCE &amp; QUALIFICATIONS</strong></p><br><ul><li>Minimum 2 years of experience in a guest-facing role in a luxury or ultra-luxury hotel environment.</li><li>University degree, preferably in Hospitality Management, Tourism, or a related field.</li><li>Proficiency in English is essential; knowledge of other languages is a plus.</li><li>Familiarity with Forbes or LQA standards preferred.</li><li>Knowledge of Opera PMS. Butler certification or equivalent professional training.</li><li>Flexible availability including nights, weekends, and holidays</li><li>Housekeeping, Food and Beverage or/and Guest Relations knowledge</li></ul><p><strong>AND ABOVE ALL</strong></p><br><ul><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits: </strong>&nbsp;Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont &amp; Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong></p><br><p>Respect:<br>We value the needs, ideas and individuality of others.&nbsp;We treat everyone with fairness and dignity.&nbsp;</p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.​</p><br><p>Belonging:<br>We celebrate our differences.&nbsp;We support each other and&nbsp;we always stand together.​</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that&nbsp;create unforgettable experiences.&nbsp;​</p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.​</p><br><p><strong>Diversity &amp; Inclusion</strong></p><br><p>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br> </div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As HVAC Technician, you are responsible for inspecting, diagnosing, maintaining, and repairing heating, ventilation, and air conditioning systems to ensure optimal comfort and satisfaction for Guests and Team Members.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Maintain HVAC Systems: Install, inspect, test, and maintain HVAC systems, including chillers, AHUs, FCUs, VRF systems, ventilation units, and exhaust fans to ensure reliable operation and optimal performance. Perform Preventive Maintenance: Conduct scheduled preventive maintenance, inspections, and servicing to maximize equipment efficiency, reduce downtime, and extend the life of HVAC systems. Diagnose and Repair HVAC Equipment: Identify root causes of equipment malfunctions and carry out repairs or replacements of motors, compressors, coils, belts, thermostats, refrigerant lines, and other HVAC components while following safety and quality standards. Ensure Compliance and Safety: Inspect HVAC systems to ensure compliance with safety regulations, manufacturer guidelines, and environmental standards, while identifying and reporting potential hazards or system inefficiencies. Respond to Service Requests and Emergencies: Attend HVAC-related service requests promptly and respond effectively to equipment failures, refrigerant leaks, ventilation issues, and other emergency situations to minimize operational disruption. Document Maintenance Activities: Maintain accurate records of inspections, preventive maintenance, repairs, and completed work orders, while reporting issues requiring further attention. Support Energy Efficiency Initiatives: Assist with energy management programs, HVAC system upgrades, and optimization projects to improve system performance and reduce energy consumption. Assist with Special Projects: Perform additional maintenance duties and special projects as assigned by management to support the Engineering and Facilities team.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>The Following Capabilities And Qualifications Would Be Advantageous<br><br>Diploma or equivalent qualification in HVAC Technology, Mechanical Engineering, or a related technical field. Proven hands-on experience in the installation, maintenance, troubleshooting, and repair of HVAC systems and equipment. Sound knowledge of electrical and mechanical systems related to building services. Previous experience in the hospitality industry is an advantage. Valid HVAC Technician Licenses. Flexible to respond to changing operational requirements, including emergency call-outs and shift work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred<br>OR<br>• 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.<br>CORE WORK ACTIVITIES<br>Hotel Marketing and Advertising<br>• Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.<br>• Partners with Operations, Food &amp; Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.<br>• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.<br>• Manages F&amp;B media schedules and verifies prompt settlement of accounts.<br>• Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups<br>• Executes email marketing, and display advertising.<br>• Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.<br>• Verifies all advertising for the hotel in digital channels is in alignment with brand voice.<br>Social Media Content Management<br>• Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).<br>• Develops and executes promotions campaign in F&amp;B, weddings, spa, rooms and conferences through relevant digital and social media channels.<br>• Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.<br>Public Relations and Visual Asset Management<br>• Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.<br>• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.<br>• Manages assigned accounts as per the media account management system.<br>• Writes and distributes all press releases for property events, promotions, and outlets.<br>• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.<br>• Supports pull through of impactful PR strategy &amp; activities to drive quality press coverage through media engagement, in alignment with communications objectives.<br>• Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.<br>• Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).<br>• Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.<br>• Supports the co-ordination of photography for F&amp;B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.<br>• Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.<br>• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.<br>Direct Marketing and Collateral Development&nbsp;<br>• Coordinates and executes Hotel and F&amp;B printed materials.<br>• Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.<br>• Assists in the production of all property, F&amp;B display, and temporary signage in hotel public areas.<br>• Promotes collection of competitors collateral and publicity on a monthly basis.<br>• Manages the execution of F&amp;B direct marketing activities.<br>• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).<br>General<br>• Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&amp;B promotions and campaigns.<br>• Helps with the publication of hotel’s newsletter(s).<br>• Supports communications duties and functions as deemed necessary.<br>• Assists in the liaison and execution of joint F&amp;B promotions.<br>• Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.<br>• Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.<br>• Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.<br>• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.<br>• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a <strong>Receptionist</strong>, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance</li><li>Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately</li><li>Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries</li><li>Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue</li><li>Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<p>Medical Staff Talent is introducing a UK & European-trained Concierge Physician to an Ultra-High-Net-Worth family in Abu Dhabi, as the family's principal physician on a long-term, confidential basis.</p><ul><li><p>Lead family medicine, preventive and longevity care for the principal and family members</p></li><li><p>Coordinate specialists, diagnostics and hospital admissions with complete discretion</p></li><li><p>Accompany the family on travel when required, protecting continuity of care</p></li><li><p>Maintain precise, confidential clinical records</p></li></ul><p>The family contracts the physician directly, typically through the family's own licensed entity. Medical Staff Talent verifies, introduces and maps the DoH licensing route with you.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Fully qualified physician with current UK or European medical registration</p></li><li><p>3+ years of post-registration clinical practice; private-sector exposure preferred</p></li><li><p>Calm clinical authority, clinical autonomy and absolute discretion</p></li><li><p>Fluent English; strict NDA compliance on every engagement</p></li></ul><p>Package: tax-free GBP 180,000 - 213,333 per annum, housing, relocation, premium health cover, generous annual leave and long-term contract security.</p><p>Apply with your CV. All introductions are handled with complete discretion.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><ul><li>Oversee the daily Operations of the Front Desk.</li><li>Coach, lead, guide and direct the efforts of the team of Reception Agents.</li><li>Provide support to Front Desk Manager in the daily operational duties.</li><li>Consistently offer friendly, engaging and a service culture that contributes positively to the service provided within our brands.</li><li>Adhere to the established financial guidelines and control all costs.</li><li>Regularly review „Open Balance‟ report and ensure that guests in-house have sufficient deposit to cover for their estimated total charges upon departure.</li><li>Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods.</li><li>Overlook the operational house bank.</li><li>Perform accurate, moderately complex arithmetic functions using acceptable electronic device; including corrections and adjustments in guest folio.</li><li>Maintain an accurate filing system.</li><li>Liaise with Front Desk Heartists on all outstanding bills and ensure full payment of departing guests.</li><li>Ensure that the hotel credit policies are adhered to at all times.</li><li>Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.</li><li>Ensure that team members and one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.</li><li>Review all reservations, assign room blockings</li><li>Constantly check reservations to ensure room availability and special blockings are handled correctly.</li><li>Perform registration process by obtaining data from guest and by observing the established guidelines.</li><li>Check all transactions performed by Front Desk Heartists during shift and countersign on designated space in the registration card signifying approval.</li><li>Ensure that repeat guests are pre-registered, when necessary.</li><li>Update and maintain guest history/profile of all guests.</li><li>Overlook and drive ALL loyalty and guest recognition programs.</li><li>Manage the submission of all local government requirements/information concerning hotel guests.</li><li>Manage the strict control of room keys.</li><li>Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.</li><li>Promotes and follows a safe work environment.</li><li>Promotes and leads a service driven, results driven work environment.</li><li>Follows departmental SOP‟s (Standard Operating Procedures) including all safety policies.</li><li>If required, oversee the daily Operations of the Kids Club and Health Club.</li><li>Promote all hotel services, offers and facilities and their operating hours.</li><li>Lead guest recovery efforts across the resort, ensuring all guest concerns are acknowledged, resolved and followed up in accordance with Fairmont's Guest Recovery framework.</li><li>Personally engage with VIPs, Handle with Care guests and guests requiring special attention.</li><li>Act as Manager on Duty, representing Executive Management during assigned shifts.</li><li>Coordinate hotel operations across Front Office, Housekeeping, Engineering, Security, Food &amp; Beverage and Recreation.</li><li>Lead emergency responses and critical incidents following hotel procedures.</li><li>Respond to accidents and incidents.</li><li>Ensure operational continuity during peak periods and major events.</li><li>Drive compliance with Fairmont Brand Standards and LQA requirements.</li><li>Conduct quality inspections throughout the resort.</li><li>Monitor and manage ALICE Service Delivery and Recovery tickets.</li><li>Ensure timely completion of guest requests.</li><li>Review outstanding tickets and follow up with departments.</li><li>Drive upselling opportunities.</li><li>Minimize rebates and billing discrepancies.</li><li>Monitor compensation and goodwill gestures.</li><li>Other tasks as assigned.</li></ul><br>Qualifications<br><br><ul><li>Passion for guest service.</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Degree or Diploma in Hospitality Management is an asset.</li><li>Fluency in English, secondary language preferred</li><li>Minimum of 1 year previous proven supervisory position or equivalent.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Knowledge of Opera/Opera Cloud Property Management System an asset.</li><li>Strong guest service orientation and training skills background required.</li><li>Ability to work independently and prioritize responsibilities.</li><li>Experience with a Hotel loyalty program an asset.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure<br>• Maintain effective communication with all related departments to ensure smooth service delivery<br>• Maintain an up to date knowledge of the hotel and local services <br>• Maintain awareness of guest profile through Opera guest profile system<br>• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out<br>• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner<br>• Deliver morning newspapers to rooms<br>• Deliver guest messages and other deliveries immediately without delay in a professional manner<br>• Ensure concierge desk and store room is clean tidy and well organized</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Driven Properties a Dubai real estate brokerage and the exclusive UAE affiliate of Forbes Global Properties, is seeking a bilingual Paralegal / Junior Lawyer to join its in-house Legal Department.<br> This role supports the Head of Legal across contract drafting, regulatory compliance, and dispute resolution matters for Driven Properties and its group companies (Refine Associates Real Estate L.<br>L.C., Lamar Development LLC, Commercial Business Brokers LLC, and Driven Property Management).<br> The successful candidate will work on a high volume of transactional documents and provide litigation support across Dubai and Abu Dhabi Courts and the Rental Disputes Centre (RDC), making this an excellent opportunity for a driven junior legal professional to build deep expertise in UAE real estate law.<br> Key Responsibilities Contract Drafting &amp; Review • Draft, review, and redline Memoranda of Understanding (MOUs), Non-Disclosure Agreements (NDAs), and Non-Circumvention/Non-Disclosure Agreements (NCNDAs) • Prepare and review Commission Share Agreements between brokers/agents and third parties • Support the drafting and review of Sale and Purchase Agreements (SPAs) and related transactional documentation • Assist with Agreement of Sale (Form F), reservation forms, and other RERA-prescribed contract templates • Maintain and update the department's contract templates and precedent bank Litigation &amp; Dispute Resolution • Provide support on case files before the Dubai Courts, including preparation of pleadings, evidence bundles, and court filings • Assist with matters before the Rental Disputes Centre (RDC), including tenancy and rental disputes • Liaise with external counsel and track case status, deadlines, and hearing dates • Prepare case summaries, legal memoranda, and status reports for the General Counsel Regulatory &amp; Compliance Support • Assist with RERA, DLD, and Trakheesi-related filings and compliance matters • Support AML/DNFBP compliance documentation and record-keeping • Assist with RERA complaint responses and agent-to-agent dispute matters General Legal Support • Maintain organized legal files, contract registers, and correspondence logs • Draft formal correspondence and legal letters in both English and Arabic • Support the General Counsel on ad hoc legal research and administrative tasks Competitive salary Opportunity to work with one of Dubai's leading real estate agencies Professional growth and career development opportunities Supportive and dynamic working environment • Bachelor’s degree in law (LLB) or equivalent • Minimum 1–3 years of relevant experience, ideally within a real estate, brokerage, or property development environment in the UAE • Prior experience drafting MOUs, NDAs, and Commission Share Agreements is required • Working familiarity with SPA structures and general real estate transactional documentation • Prior exposure to Dubai / Federal Courts and/or RDC proceedings is required • Bilingual: fluency in Arabic and English strongly preferred; strong written and spoken command of English is essential • Excellent legal drafting and document review skills • Strong organizational skills and attention to detail • Ability to manage multiple files and deadlines in a fast-paced brokerage environment • Working knowledge of UAE real estate regulatory frameworks (RERA, DLD) is an advantage</span> </div>

<p>Manage daily limousine and transportation operations, including scheduling, dispatching, and route planning.</p><p>Ensure all services meet luxury hospitality standards and guest expectations.</p><p>Oversee vehicle maintenance, cleanliness, and readiness.</p><p>Recruit, train, and supervise chauffeurs and transportation staff.</p><p>Conduct regular performance evaluations and coaching sessions.</p><p>Foster a culture of professionalism, safety, and guest-centric service.</p><p>Ensure personalized and seamless transportation for VIPs, groups, and individual guests.</p><p>Handle special requests, complaints, and last-minute arrangements with discretion and efficiency.</p><p>Collaborate with Concierge, Front Office, and Events teams to coordinate logistics.</p><p>Maintain accurate records of vehicle usage, fuel consumption, and service history.</p><p>Manage relationships with external transportation providers and leasing companies.</p><p>Monitor and control transportation budgets and expenses.</p><p>Ensure qualitative Forbes Five Star standards are met.</p><p>Ensure all vehicles and drivers comply with local laws, licensing, and hotel policies.</p><p>Conduct regular safety audits and implement corrective actions.</p><p>Maintain insurance documentation and regulatory compliance records.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field.</li><li>5-7 years of experience in hotel or luxury transportation services, with at least 2 years in a managerial role.</li><li>Strong knowledge of fleet operations, guest service standards, and transportation logistics.</li><li>Valid driver's license and understanding of local traffic regulations.</li><li>Excellent leadership, organizational, and communication skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>The position is based at Al Jaddaf Rotana Suite Hotel.</p> <p>As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure<br>• Maintain effective communication with all related departments to ensure smooth service delivery<br>• Maintain an up to date knowledge of the hotel and local services <br>• Maintain awareness of guest profile through Opera guest profile system<br>• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out<br>• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner<br>• Deliver morning newspapers to rooms<br>• Deliver guest messages and other deliveries immediately without delay in a professional manner<br>• Ensure concierge desk and store room is clean tidy and well organized</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Certification / diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Agent, VIP Services</span></span></span>&nbsp;<br><span><span>(<span>20484</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About the role</strong></p><br> <p>As a highly reputable and luxurious resort in Dubai, Atlantis The Palm is currently seeking a dedicated and results-driven Agent to join our elite VIP Services team. In this role, you will be responsible for providing exceptional customer service to VIP guests by anticipating their needs, managing their requests, and always ensuring their utmost satisfaction. You will&nbsp;ensure that all VIP guests experience a personalized service from arrival to departure. Maintaining the set up and cleanliness of the Royal Majlis Lounge. You will welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquired and any other requests and guest orientation of the resort.</p><br> <p><strong>About you&nbsp;</strong></p><br> <p>The ideal candidate will have previous experience in a similar role within the hospitality industry, possess excellent communication and interpersonal skills, and be able to work effectively within a fast-paced environment. If you're a service-oriented individual with a passion for exceeding expectations, we invite you to apply for this exciting opportunity to join one of Dubai's leading resorts.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p><span>This position is based at Beach Rotana Abu Dhabi.</span><br><br>As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure<br>• Maintain effective communication with all related departments to ensure smooth service delivery<br>• Maintain an up to date knowledge of the hotel and local services <br>• Maintain awareness of guest profile through Opera guest profile system<br>• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out<br>• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner<br>• Deliver morning newspapers to rooms<br>• Deliver guest messages and other deliveries immediately without delay in a professional manner<br>• Ensure concierge desk and store room is clean tidy and well organized</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Guest Experience Coordinator</span></span></span>&nbsp;<br><span><span>(<span>20405</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br><span><span>Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><span>With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a <strong>Guest Experience Coordinator</strong> to join the Rooms Division team at<strong> One&amp;Only The Palm Resort </strong>in Dubai.</span></p><br> <p><span>With the global growth of our brands, you will play an integral role in creating exceptional and personalized guest experiences across the resort. As a Guest Experience Coordinator, you will support the delivery of a seamless, welcoming, and guest-focused environment at every stage of the guest journey.</span></p><br> <p><span>You will act as a key point of contact for guests, assisting with inquiries, anticipating guest needs, resolving concerns in a timely and professional manner, and ensuring a smooth experience from arrival to departure. Working closely with operational teams, you will help maintain high service standards and ensure compliance with company policies and procedures.</span></p><br> <p><span>You will also contribute to driving guest satisfaction by delivering attentive, personalized service, supporting continuous improvement initiatives, and upholding the highest standards of professionalism, consistency, and attention to detail while embodying the company’s core values.</span></p><br> <p><span>Key Duties and Responsibilities</span></p><br> <ul> <li><span>Deliver exceptional guest service by acting as a primary point of contact for guest inquiries, requests, and concerns throughout their stay. </span></li> <li><span>Ensure a seamless and personalized guest journey from pre-arrival through departure by coordinating closely with operational departments. </span></li> <li><span>Proactively engage with guests to anticipate needs, build rapport, and create memorable experiences. </span></li> <li><span>Support the coordination of VIP arrivals, special occasions, guest preferences, and tailored experiences with a strong attention to detail. </span></li> <li><span>Liaise with Front Office, Housekeeping, Food &amp; Beverage, Concierge, Butler Services, and other departments to ensure consistent delivery of service standards. </span></li> <li><span>Monitor guest feedback through various channels and assist in implementing service improvements and recovery actions where required. </span></li> <li><span>Respond to guest complaints and concerns promptly, professionally, and effectively, ensuring satisfactory resolution. </span></li> <li><span>Maintain accurate guest profiles, preferences, requests, and service recovery records within the relevant systems. </span></li> <li><span>Support the execution of guest engagement initiatives, loyalty programs, and resort experiences that enhance guest satisfaction. </span></li> <li><span>Assist with arrival and departure planning, particularly for VIPs, repeat guests, and long-stay guests. </span></li> <li><span>Provide guests with accurate information about resort facilities, services, local attractions, and experiences to enhance their stay. </span></li> <li><span>Conduct regular guest interactions and follow-ups to ensure expectations are met and exceeded. </span></li> <li><span>Support online reputation management by assisting with guest feedback and review responses where applicable. </span></li> <li><span>Ensure compliance with company policies, operational procedures, and brand service standards. </span></li> <li><span>Assist with preparing reports, handovers, and maintaining effective communication between shifts and departments. </span></li> <li><span>Participate in departmental briefings, training sessions, and service excellence initiatives. </span></li> <li><span>Support the planning and coordination of special events, celebrations, and guest activations within the resort. </span></li> <li><span>Identify opportunities to enhance guest experiences through personalized recommendations, upselling, and cross-selling of resort services. </span></li> <li><span>Assist in monitoring guest journey touchpoints to ensure consistency and identify areas for continuous improvement. </span></li> <li><span>Handle all guest interactions with professionalism, discretion, empathy, and a guest-centric approach. </span></li> <li><span>Support emergency and incident response procedures while ensuring guest safety and maintaining the resort's reputation. </span></li> <li><span>Uphold the company's core values and contribute to creating a positive, welcoming, and service-oriented environment for all guests.</span></li> </ul> <p><span>A suitable candidate should have <strong>2–4 years of experience</strong> in a 5-star hotel, resort, or luxury hospitality environment, preferably within Guest Relations, Front Office, Concierge, or Guest Experience. The ideal candidate will possess excellent communication and interpersonal skills, a passion for delivering exceptional guest service, and the ability to handle guest requests and concerns with professionalism and attention to detail. </span><span>Excellent English communication skills are required. Additional language skills will be considered an advantage.</span></p><br> <p><span>At One&amp;Only creating&nbsp;<strong>JOY</strong> is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.</span></p><br> <p><span>Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered.</span></p><br> <p><span>We <strong>Thank You</strong> for your interest at Kerzner –One&amp;Only Resorts. Please note that only shortlisted candidates will be contacted.</span></p><br> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Ten our goal is simple, to become the most trusted service business in the world.<br> We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.<br> We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.<br> Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.<br> Will you help take us there?<br> The role We are looking for a Head of Travel Service Delivery to join us in Riyadh or Dubai.<br> In this role, you will be responsible for leading the operational success of the region, taking ownership of end to end travel service delivery, commercial performance, and member outcomes.<br> Reporting to the Regional Director, you will lead high performing cross functional teams, drive service excellence, and foster a culture of accountability, continuous improvement, and employee engagement.<br> You will be responsible for executing global strategies at a regional level, ensuring alignment with standardised processes, policies, and performance expectations while adapting delivery to local market needs.<br> The role combines strong operational leadership with a focus on financial performance, customer experience, and scalable growth.<br> Key responsibilities: Travel Performance &amp; Commercial Ownership Own and drive travel conversion and revenue performance across the region, ensuring strong commercial outcomes aligned to client expectations.<br> Translate regional demand and client behaviour into clear actions that improve conversion rates, booking value, and fulfilment efficiency.<br> Actively monitor travel performance metrics, using data and insight to identify gaps and drive continuous improvement.<br> Balance speed, conversion, and quality, ensuring pace never compromises resolution excellence or member experience.<br> Travel Experience &amp; Delivery Excellence Own the end‑to‑end delivery of the travel experience, ensuring every interaction reflects Ten’s standards of personalisation, expertise, and precision.<br> Set clear expectations for itinerary and documentation quality, destination expertise, and attention to detail across all travel bookings.<br> Embed a culture where high-quality quality is non‑negotiable, particularly in complex or high-value travel requests.<br> Act as the escalation point for complex or high-risk travel cases, ensuring seamless resolution and member confidence.<br> Local Market Leadership &amp; Proposition Development Shape and evolve the local travel proposition for KSA, ensuring it is relevant to market expectations, cultural nuance, and client needs.<br> Partner with global proposition leads to align on standards, while taking accountability for local adaptation and execution.<br> Use local insight, member behaviour, and frontline feedback to continuously refine the travel offer and improve competitiveness.<br> Supplier &amp; Ecosystem Leadership (In Partnership with Global) Work closely with centrally managed global supply teams to optimise how travel suppliers are leveraged locally.<br> Ensure teams maximise value from preferred partners (airlines, hotels, DMCs), while maintaining flexibility to meet member expectations.<br> Provide structured feedback to global teams on supplier performance, gaps, and opportunities within the KSA market.<br> Building Travel Capability in a New Market Establish and scale a high-performing travel team, setting clear standards for expertise, pace, and service delivery.<br> Build core travel capability from the ground up, ensuring teams are equipped to handle high-volume, high-expectation travel demand.<br> Lead the development of travel expertise across the team, avoiding dependency on individuals while raising the overall capability bar.<br> Create a culture of ownership, accountability, and continuous learning as the business scales.<br> People Leadership &amp; Capability Building Build, inspire, and develop high‑performing teams by setting clear standards, investing in coaching, and creating an environment where people can do the best work of their careers.<br> People are integral to every outcome you deliver.<br> Lead and manage the local service proposition, partnering with global proposition leads to ensure alignment with Ten’s standards, while using local insight, data, and frontline feedback to support ongoing development.<br> Ensure Ten’s standards, culture, and ways of working are consistently embedded across the region, including the application of people, performance, and talent frameworks.<br> Coach, develop, and challenge direct reports, building strong leadership capability, confidence, and decision‑making maturity.<br> Create a strong succession pipeline by identifying, developing, and retaining high‑potential talent for critical roles.<br> Ensure all teams are aligned to Ten’s global strategy, policies, and operating standards, while feeling empowered to deliver locally.<br> Service Excellence &amp; Quality Assurance Drive and uphold exceptional service standards across all local teams, embedding a culture where every member interaction consistently reflects Ten’s promise and our vision.<br> Own service quality outcomes end-to-end, using data, insight, and frontline feedback to continuously raise the bar on consistency, responsiveness, and personalisation.<br> Ensure service delivery meets or exceeds global quality frameworks, SLAs, and member experience standards, while allowing for thoughtful regional nuance where it enhances member value.<br> Work with your Regional Director to Proactively identify risks to service quality and member experience, intervening early to course correct performance before impact is felt by members.<br> Embed a culture where quality is everyone’s responsibility, with clear expectations, visible leadership, and accountability in all departments.<br> Champion continuous improvement in service design and delivery, ensuring learnings are translated into better experiences, stronger outcomes, and scalable excellence.<br> At Ten, employees are at the heart of everything.<br> The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.<br> Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.<br> What Ten offers: Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program.<br> Vacation policy: Paid vacation plus one additional day for volunteer work.<br> Sabbaticals: One month of paid leave every five years.<br> Remote Working Holidays.<br> Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients.<br> International clientele: Manage a high-quality portfolio with excellent service.<br> Dynamic work environment: Diverse tasks in an international team.<br> Career opportunities: Development prospects in an agile, growing company.<br> Inclusive company culture: Diversity and collaboration are highly valued.<br> About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.<br> Our clients and employees are at the center of everything we do.<br> We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.<br> Our goal at Ten is simple: We want to become the world’s most trusted service company.<br> We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.<br> Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.<br> As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.<br> Our Commitment to Diversity: We promote diverse perspectives, cultures, and experiences.<br> Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.<br> All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.<br> Ten works exclusively with a selected list of preferred recruitment agencies.<br> Please note that we are currently not accepting any additional agencies.<br> Ten Group is not responsible for fees related to unsolicited applications.<br> Essential requirements: Proven success in a Head of / operational leadership role in the Travel industry.<br> Travel Sales experience Fluent in Arabic and English.<br> Record of success in delivering commercial and operational results through cross-functional leadership.<br> Demonstrated ability to manage complex stakeholder relationships across functions and geographies / cultures.<br> Financial and analytical skills; able to interpret performance data and translate into actionable plans.<br> Ability to promote operational excellence and a high-performance culture.<br> Amadeus or similar GDS experience Exceptional influencing and communication skills, both internally and externally.<br> Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or operational platforms.<br> Preferred requirements: Previous management experience in a travel agency environment.<br> Experience with ultra / high-net-worth travel, or concierge sectors, including the provision of B2B services to such industries.<br> Experience of leading operational transformation or large-scale efficiency programmes.<br> Experience in embedding automation and process enhancements into workflows.<br> Strong change leadership skills, with experience navigating complex transitions.<br> Location: Riyadh - Saudi Arabia (100% on site) or Dubai - United Arab Emirates (Hybrid with regular travel to Riyadh)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred<br>OR<br>• 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.<br>CORE WORK ACTIVITIES<br>Hotel Marketing and Advertising<br>• Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.<br>• Partners with Operations, Food &amp; Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.<br>• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.<br>• Manages F&amp;B media schedules and verifies prompt settlement of accounts.<br>• Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups<br>• Executes email marketing, and display advertising.<br>• Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.<br>• Verifies all advertising for the hotel in digital channels is in alignment with brand voice.<br>Social Media Content Management<br>• Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).<br>• Develops and executes promotions campaign in F&amp;B, weddings, spa, rooms and conferences through relevant digital and social media channels.<br>• Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.<br>Public Relations and Visual Asset Management<br>• Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.<br>• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.<br>• Manages assigned accounts as per the media account management system.<br>• Writes and distributes all press releases for property events, promotions, and outlets.<br>• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.<br>• Supports pull through of impactful PR strategy &amp; activities to drive quality press coverage through media engagement, in alignment with communications objectives.<br>• Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.<br>• Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).<br>• Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.<br>• Supports the co-ordination of photography for F&amp;B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.<br>• Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.<br>• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.<br>Direct Marketing and Collateral Development&nbsp;<br>• Coordinates and executes Hotel and F&amp;B printed materials.<br>• Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.<br>• Assists in the production of all property, F&amp;B display, and temporary signage in hotel public areas.<br>• Promotes collection of competitors collateral and publicity on a monthly basis.<br>• Manages the execution of F&amp;B direct marketing activities.<br>• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).<br>General<br>• Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&amp;B promotions and campaigns.<br>• Helps with the publication of hotel’s newsletter(s).<br>• Supports communications duties and functions as deemed necessary.<br>• Assists in the liaison and execution of joint F&amp;B promotions.<br>• Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.<br>• Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.<br>• Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.<br>• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.<br>• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We need a house keeper for our boss home. there are only 3 peoples in his family. no extra works only cleaning of house, kitchen and cooking only.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>she must be experienced and muslim</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Unternehmensbeschreibung<br><br><p><strong>DELANO Dubai</strong></p><br><p>Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.</p><br><p>Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.&nbsp;</p><br><br>Stellenbeschreibung<br><br><p>As a <strong>Guest Experience Specialist at DELANO Dubai</strong>, you will be at the heart of the guest journey, creating thoughtful, personalised, and effortless experiences from arrival through departure. You will anticipate guest needs, build genuine connections, and ensure every interaction reflects the warmth, sophistication, and distinctive spirit of the DELANO brand.</p><br><ul><li><strong>Guest Welcome &amp; Engagement:</strong> Create warm, genuine, and personalised interactions that make guests feel recognised and valued throughout their stay</li><li><strong>Guest Journey:</strong> Support a seamless guest experience from pre-arrival through departure, anticipating needs and identifying opportunities to enhance the stay</li><li><strong>Personalised Service:</strong> Recognise and respond to guest preferences, special requests, VIP requirements, and individual expectations with attention to detail</li><li><strong>Guest Requests:</strong> Coordinate bespoke requests including restaurant reservations, transportation, celebrations, tours, activities, and other guest arrangements</li><li><strong>Local Expertise:</strong> Provide knowledgeable and personalised recommendations on dining, shopping, entertainment, attractions, and experiences</li><li><strong>Service Recovery:</strong> Take ownership of guest concerns and complaints, responding promptly and professionally and ensuring effective resolution</li><li><strong>Guest Follow-Up:</strong> Proactively follow up with guests during their stay to ensure satisfaction and address any concerns before departure</li><li><strong>VIP &amp; Loyalty Recognition:</strong> Ensure VIP, repeat, and long-stay guests receive appropriate recognition and a personalised level of service</li><li><strong>Communication &amp; Coordination:</strong> Work closely with Front Office, Housekeeping, Food &amp; Beverage, Engineering, and other departments to ensure seamless execution of guest requests</li><li><strong>Guest Feedback:</strong> Monitor and capture guest feedback and communicate opportunities for improvement to the relevant teams</li><li><strong>Guest Preferences:</strong> Maintain accurate guest preference and interaction records, ensuring relevant information is shared to support personalised service</li><li><strong>Brand Standards:</strong> Deliver every interaction in line with DELANO’s service philosophy, luxury standards, and distinctive guest experience</li><li><strong>Hotel Knowledge:</strong> Maintain excellent knowledge of the hotel’s facilities, services, outlets, experiences, promotions, and surrounding destination</li><li><strong>Hospitality Mindset:</strong> Act as a true ambassador of DELANO, bringing warmth, discretion, confidence, and genuine care to every guest interaction</li></ul><br>Qualifikationen<br><br><ul><li><strong>Luxury Experience:</strong> Proven experience in luxury hospitality, guest relations, concierge, front office, or a similar guest-facing role, ideally within a luxury hotel or resort</li><li><strong>Guest Engagement Excellence:</strong> Exceptional interpersonal and communication skills, with the ability to build genuine connections and engage naturally with a diverse range of guests</li><li><strong>Personalised Service:</strong> Strong ability to anticipate guest needs, understand preferences, and deliver thoughtful, personalised experiences with discretion and attention to detail</li><li><strong>Destination Knowledge:</strong> Excellent knowledge of local dining, entertainment, lifestyle, attractions, and experiences, with the confidence to make relevant and personalised recommendations</li><li><strong>Service Recovery:</strong> Calm, confident, and solution-focused approach to handling guest concerns, complaints, and unexpected situations, with a strong sense of ownership</li><li><strong>Attention to Detail:</strong> Highly organised and attentive to detail, ensuring guest preferences, requests, VIP requirements, and special arrangements are accurately followed through</li><li><strong>Cross-Department Collaboration:</strong> Strong coordination and communication skills, working effectively with Front Office, F&amp;B, Housekeeping, Concierge, and other teams to deliver seamless guest experiences</li><li><strong>Brand &amp; Service Standards:</strong> Strong understanding of luxury hospitality and the ability to consistently deliver polished, discreet, and intuitive service in line with DELANO’s brand standards</li><li><strong>Educational Background:</strong> A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field is preferred, alongside relevant hospitality experience</li><li><strong>Great Personality:</strong> At <strong>DELANO Dubai</strong>, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, curiosity, and passion for hospitality is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together.</li></ul><br>Zusätzliche Informationen<br><br><p><strong>What awaits you...</strong></p><br><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.</li></ul> </div>

<p><strong>About the Job</strong></p><p><strong>Front Office Manager</strong></p><p><strong>Location:</strong> Abu Dhabi, United Arab Emirates </p><p><strong>Job Type:</strong> Full-time</p><p><br></p><p>Times Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service. Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travelers as a 4-star hotel serving corporate and family guests.</p><p><br></p><p><strong>The Opportunity</strong></p><p>We are looking for an experienced Front Office Manager to lead our front desk and guest services operations, ensuring seamless check-in/check-out experiences and outstanding guest satisfaction.</p><p><br></p><p><strong>What You'll Do</strong></p><p>Oversee daily operations of the front office, including reception, reservations, and concierge</p><p>Lead, train, and schedule front office supervisors, guest service agents, and bellboys</p><p>Ensure smooth check-in/check-out processes and efficient handling of guest requests</p><p>Monitor guest satisfaction scores and address escalated complaints promptly</p><p>Manage room inventory, rates, and occupancy in coordination with Reservations and Sales</p><p>Ensure compliance with hotel policies, safety, and security procedures</p><p>Prepare front office reports and budgets for management review</p><p>Coordinate with Housekeeping and Maintenance for room readiness and guest needs</p><p><br></p><p><strong>What We Offer</strong></p><p>Career development and advancement opportunities within a growing hospitality group</p><p>A collaborative and professional working environment</p><p>The opportunity to shape front office standards for a new 4-star property</p><p><br></p><p><strong>Who Should Apply?</strong></p><p>5–6 years of experience in front office operations, including leadership experience, preferably in a 4-star or similar hotel</p><p>Strong leadership and guest relations skills</p><p>Excellent command of English (spoken and written); Arabic is an advantage</p><p>Proficiency with hotel PMS systems</p><p>Ability to work flexible shifts, including weekends and holidays</p><p><br></p><p><strong>Apply in Confidence</strong></p><p>If you're a front office leader who thrives on delivering outstanding guest experiences, we invite you to apply and become part of Times Inn.</p><p><br></p>

Role Purpose<br><br>The Housekeeping & Maintenance Supervisor holds full, end-to-end ownership of housekeeping and maintenance operations at the Al Dana branch. This role is accountable for unit readiness, cleanliness standards, and maintenance response across the portfolio, ensuring units are guest-ready on time, every time, and that property condition is preserved to protect asset value and guest experience. The role reports to the Operations Manager, who retains Inspection and Customer Support functions independently — keeping quality verification separate from delivery.<br><br>Key Responsibilities<br><br>Housekeeping Operations<br><br> Own the end-to-end housekeeping function: scheduling, turnover planning, and daily allocation of cleaning staff across all units. Ensure all units meet DHH cleanliness and presentation standards ahead of every guest check-in, with zero tolerance for missed or late turnovers. Manage housekeeping staffing levels, rostering, and coverage for peak periods, back-to-back turnovers, and same-day bookings. Maintain and enforce standard operating procedures (SOPs) for cleaning, linen handling, amenity restocking, and lost-property protocol. Create and maintain all housekeeping and maintenance tasks in the PMS (or designated system), ensuring every job is logged, assigned, and tracked to close-out for full visibility and record-keeping. Track and manage housekeeping supplies and linen inventory, ensuring no operational disruption due to stock shortages.<br><br><br>Maintenance Operations<br><br> Own the end-to-end maintenance function for all units, covering both third-party contractor work and in-house team tasks. Log, prioritize, and assign all maintenance faults — determining whether an issue is routed to an approved third- party contractor or handled directly by the in-house maintenance team. Coordinate and manage relationships with third-party maintenance contractors (AC, plumbing, electrical, appliances, pest control, etc.): scheduling call-outs, tracking job status, and following up until close-out. Hold third-party contractors accountable to response-time and quality standards; escalate underperforming vendors to the Operations Manager. Directly supervise the in-house maintenance team for smaller, routine tasks handled internally (e.g. minor fixes, basic repairs, non-specialist work), ensuring efficient use of in-house capacity before defaulting to a third party. Ensure rapid response to urgent/guest-impacting maintenance issues, with clear SLAs for resolution time by issue severity, regardless of whether the work is in-house or outsourced. Plan and track preventive maintenance schedules across both in-house tasks and contractor-serviced equipment, to reduce reactive breakdowns and protect asset condition. Verify completed third-party work on-site (or via inspection handoff) before closing out job tickets, and manage any related invoicing/approval paperwork per company procurement policy. Coordinate small local purchases and materials needed for in-house maintenance work, within approved limits and in line with company procurement policy. Maintain accurate records of maintenance history, recurring issues, contractor performance, and unit condition to support long-term capex and refurbishment planning.<br><br><br>Team & Coordination<br><br> Directly manage, train, and performance-manage housekeeping and maintenance staff, including onboarding new hires. Coordinate closely with the Operations Manager on inspection findings, ensuring corrective actions are closed out promptly. Liaise with Customer Support (under OM) on guest-reported issues requiring housekeeping or maintenance action. Escalate recurring or systemic issues, resourcing gaps, or budget needs to the Operations Manager in a timely manner. Maintain clear, accurate reporting on turnover completion rates, maintenance response times, and recurring fault trends.<br><br><br>Requirements<br><br>Experience<br><br> 3–5+ years in a housekeeping and/or maintenance supervisory role, ideally within short-term rental, hospitality, or property management. Demonstrated experience managing a multi-property or multi-unit portfolio with high turnover volume. Experience supervising and developing frontline teams (housekeeping staff, technicians/handymen).<br><br><br>Skills & Attributes<br><br> Strong organizational and scheduling ability; comfortable managing shifting daily priorities under time pressure. Hands-on, on-the-ground leadership style — this is an execution-focused role requiring regular presence across the portfolio. Working knowledge of basic maintenance issue diagnosis (plumbing, electrical, AC, appliances) sufficient to triage and decide in-house vs. third-party routing, even without being a licensed technician. Proven vendor/contractor management skills — comfortable holding external companies accountable to SLAs, following up persistently, and managing multiple concurrent vendor relationships. Comfortable using property management / task management systems for scheduling and fault logging. Clear, direct communicator, able to coordinate effectively with the Operations Manager and other departments. Valid UAE driving license preferred, given multi-unit, on-site coverage requirements.