Jobs For Faculty Of Commerce Graduates English in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p><strong><span>Role Purpose</span></strong></p><br> <p>The Key Account Manager is responsible for driving sustainable and profitable growth of Coty Consumer Beauty across Gratis and Watsons in Turkey. The role combines direct customer management, commercial planning, trade marketing and omnichannel execution across Brick &amp; Mortar and E-Commerce. The incumbent will own the relationship with assigned retailers, lead annual business planning and negotiations, build customer-specific activation plans, manage trade investments, and deliver Net Revenue, profitability, market share and sell-out objectives across Make-up, adidas Personal Care and Mass Fragrances.</p><br> <span>Key Responsibilities</span> <span>Customer &amp; Commercial Management</span> <ul> <li>Own the end-to-end commercial relationship with Gratis and Watsons Turkey.</li> <li>Develop and execute annual Joint Business Plans aligned with Coty strategic priorities and customer growth opportunities.</li> <li>Lead annual negotiations, trading agreements, promotional plans, visibility investments and customer business reviews.</li> <li>Deliver net revenue, gross margin, profitability, market share and sell-out targets for assigned retailers.</li> <li>Drive distribution expansion, assortment optimization, category growth and successful listing of innovations.</li> <li>Build strong partnerships with customer stakeholders across buying, category management, merchandising, marketing and e-commerce teams.</li> <li>Lead regular business reviews with customers and internal stakeholders, supported by practical business insights and clear recommendations.</li> </ul> <span>Trade Marketing &amp; Omnichannel Activation</span> <ul> <li>Translate brand and category strategies into customer-specific activation plans across Make-up, adidas Personal Care and Mass Fragrances.</li> <li>Build and execute annual promotion and activation calendars for both Brick &amp; Mortar and E-Commerce.</li> <li>Lead seasonal campaigns, innovation launches, retailer-exclusive initiatives and visibility programs.</li> <li>Manage in-store execution standards including planograms, merchandising guidelines, fixture optimization and visual merchandising.</li> <li>Optimize e-commerce performance through digital shelf visibility, online assortment, content quality and retailer platform activation.</li> <li>Design promotional mechanics that drive profitable sell-out while staying aligned with brand guidelines and customer realities.</li> <li>Evaluate activation effectiveness and use learnings to improve future plans and investment choices.</li> </ul> <span>Category, Shopper &amp; Business Development</span> <ul> <li>Analyze sell-in, sell-out, market share, pricing, assortment and customer performance trends.</li> <li>Identify growth opportunities by brand, category, retailer, channel and consumer mission.</li> <li>Recommend assortment, pricing, distribution, trade investment and promotional strategies to strengthen category performance.</li> <li>Monitor competition, shopper behavior and market dynamics in the Turkish beauty retail environment.</li> <li>Support customer category development initiatives that position Coty as a strategic beauty partner.</li> </ul> <span>Financial &amp; Operational Management</span> <ul> <li>Manage customer investments, trade spend and A&amp;CP budgets in line with company guidelines.</li> <li>Track promotional performance, trade spend efficiency and return on investment.</li> <li>Support forecasting, demand planning and inventory alignment based on customer plans and launch calendars.</li> <li>Maintain disciplined financial stewardship across commercial terms, promotional commitments and visibility investments.</li> <li>Partner with Finance and Supply Chain to manage business risks and secure operational excellence.</li> </ul> <span>Cross-Functional Collaboration</span> <ul> <li>Work closely with Marketing, Finance, Supply Chain, Demand Planning and regional sales leadership.</li> <li>Ensure brand priorities are translated into executable customer plans.</li> <li>Coordinate internal alignment for launches, customer presentations, monthly performance reviews and business planning cycles.</li> <li>Provide regular reporting, insight and recommendation to management on customer performance, risks and opportunities.</li> <li>Share best practices and contribute to continuous improvement across the Emerging Markets organization.</li> </ul> <span>Qualifications &amp; Experience</span> <span>Education</span> <ul> <li>Bachelor's degree in Business Administration, Marketing, Economics or a related field.</li> </ul> <span>Experience</span> <ul> <li>5+ years of experience in Key Account Management, Sales, Trade Marketing, Category Management or a comparable FMCG commercial role.</li> <li>Proven experience managing modern trade or beauty specialist retailers in Turkey.</li> <li>Experience in Beauty, Cosmetics, Personal Care, Fragrance or FMCG is strongly preferred.</li> <li>Demonstrated success in customer negotiations, business planning and commercial investment management.</li> <li>Experience managing both Brick &amp; Mortar and E-Commerce customer environments.</li> <li>Strong ability to analyze customer, category and market data and translate insights into action.</li> </ul> <span>Skills &amp; Competencies</span> <ul> <li>Strong commercial acumen with a clear understanding of revenue, margin, trade terms and profitability.</li> <li>High-quality negotiation and influencing skills with senior retail stakeholders.</li> <li>Strong trade marketing, shopper marketing and category management capability.</li> <li>Analytical mindset with strong Excel, PowerPoint and business reporting skills.</li> <li>Ability to manage multiple launches, campaigns and customer priorities simultaneously.</li> <li>Strong communication, presentation and stakeholder management skills.</li> <li>Results-oriented, entrepreneurial and execution-focused approach.</li> <li>Ability to operate independently as an individual contributor while working effectively across functions.</li> </ul> <span>Language Requirements</span> <ul> <li>Fluent Turkish language capability is mandatory, ideally native-level fluency.</li> <li>Strong written and spoken English is mandatory.</li> </ul> <span>Preferred Candidate Profile</span> <ul> <li>Experience working with Gratis, Watsons or comparable Turkish beauty specialist retailers.</li> <li>Balanced background across Key Account Management and Trade Marketing.</li> <li>Knowledge of Turkish beauty, make-up, personal care and mass fragrance consumer behavior.</li> <li>Comfortable managing direct-to-retail relationships without a distributor layer.</li> <li>Strong customer-facing presence with the ability to represent Coty professionally and commercially.</li> </ul> </div>

Müller's Solutions is in search of a highly experienced Microsoft Power Platform Technical Consultant with a strong background in automation. As part of our vibrant team in the UAE, you will provide innovative solutions for both local and regional clients, facilitating digital transformation through low-code platforms. This position entails designing and implementing Power Platform solutions that integrate with Dynamics 365, retail systems, and external APIs, with an emphasis on enhancing efficiency in customer operations.<br><br>Responsibilities:<br><br>Lead the technical design and architecture of Power Platform solutions, ensuring alignment with security and governance standards Design and develop enterprise-grade solutions using Microsoft Power Platform components: Power Apps (Canvas & Model-Driven) Power Automate (Cloud Flows & RPA Desktop Flows) Power Pages AI Builder & Copilot Studio Integrate Power Platform apps with POS systems and Dynamics 365 Commerce / Retail via: Data verse Custom Connectors REST APIs / OData Collaborate with functional consultants and business users to gather requirements and deliver technical solution designs and documentation Configure environment strategy, ALM pipelines, and security roles using best practices for governance and maintainability Automate retail operations such as stock reconciliations, sales reporting, loyalty workflows, and customer service alerts. Support integration with retail peripherals and POS add-ons (barcode scanners, printers, car readers) where applicable Troubleshoot and resolve technical issues across environments and provide Level 2/3 support post- deployment Stay updated with Microsoft's roadmap and local market needs to continually innovate client offerings<br><br>Requirements<br><br>5+ years of experience working with the Microsoft Power Platform (Power Apps, Automate, Pages,AI Builder, RPA) Practical experience integrating POS systems and retail data into Power Platform and Dynamics365 environments is a plus Strong proficiency in: Data verse data modelling and security API integrations Power Apps component framework (PCF) is a plus Experience with solution architecture design and enforcing Power Platform governance frameworks Demonstrated ability to deploy secure and scalable Power Pages portals for B2B or B2C usage Familiarity with Microsoft Azure services (Logic Apps, Functions) to complement Power Platform integrations Strong understanding of POS systems and retail operations within the Egyptian or MENA market Comfortable working with cross-border teams and engaging with regional clients in English and Arabic<br><br>Nice to have skills:<br><br> Microsoft Certifications (PL-400, PL-600, PL-900) Experience with Dynamics 365 Commerce (Retail) or LS Retail POS platforms Power BI development skills for retail dashboards and insights Experience with Dev Ops pipelines and ALM for Power Platform<br><br>Soft Skills:<br><br> Strong communication and collaboration skills with remote/global teams Structured and analytical approach to problem-solving Self-motivated, proactive, and eager to stay updated with new technologies Ability to handle multiple projects in a fast-paced consulting environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To take responsibility as the Public Sector Head for the development and execution of the business strategy for Public Sector clients across the Middle East &amp; Africa (MEA) region. This role is focused on achieving client acquisition and revenue targets by driving strategic dialogue with key government entities, originating and executing business opportunities, and positioning Citi as the premier financial partner in the region's economic transformation and development agenda.</p><br><br><ul><li><p>Develop and strengthen trusted relationships with senior officials, particularly at the Ministerial and Head-of-State level, across both Middle Eastern and African sovereign institutions, to sustain strategic dialogue and drive business.</p><br><br></li><li><p>Originate and monetize business opportunities across Citi's entire product portfolio, including fixed income, equity, derivatives, structured products, FX, treasury and trade solutions, and sustainable finance instruments.</p><br><br></li><li><p>Drive thought leadership and content relevant to the strategic objectives of MEA public sector clients, focusing on areas such as economic diversification, infrastructure development, privatization, digital transformation, and regional integration.</p><br><br></li><li><p>Lead Public Sector initiatives that progress the franchise's objectives, performance, and market leadership across the MEA region.</p><br><br></li><li><p>Lead and mentor junior staff to develop their banking skill set and public sector knowledge across both sub-regions.</p><br><br></li></ul><br><p><b>Key Responsibilities</b></p><br><br><ul><li><p>Achieve sustainable revenue growth across the portfolio of public sector accounts in the Middle East &amp; Africa, with accountability for both sub-regional P&amp;L performance.</p><br><br></li><li><p>Implement strategic calling plans to ensure business development is pursued across the entire MEA client base, with a focus on key sovereign, state-related, and development finance entities in both the GCC, Levant, emerging Middle East and African markets.</p><br><br></li><li><p>Originate business opportunities by leveraging Citi's full product suite to support national development plans, strategic projects, and regional integration initiatives — including infrastructure financing, sovereign bond issuances, privatizations, and public-private partnerships.</p><br><br></li><li><p>Work with product partners to structure viable, scalable, and cost-effective client solutions that align with the region's financing needs for major infrastructure, diversification, and climate-resilience projects across MEA.</p><br><br></li><li><p>Develop and execute local currency financing solutions for African sovereign and DFI clients, helping to de-risk hard currency debt exposure and support domestic capital market development.</p><br><br></li><li><p>Engage proactively with Middle East major sovereign wealth funds and public pension funds on asset monetization, co-investment, and advisory mandates — including infrastructure allocations, private credit, and cross-border investment strategies.</p><br><br></li><li><p>Work with Independent Risk to manage the portfolio and individual client risk, achieving targeted risk-adjusted returns, particularly in the context of sovereign credit across both the Middle East and Africa's diverse credit landscape.</p><br><br></li><li><p>Develop deep industry and segment specialization relevant to the MEA region's evolving economic landscape, including expertise in African Continental Free Trade Area (AfCFTA) implications and GCC economic diversification.</p><br><br></li><li><p>Represent the Bank and the Public Sector franchise at public forums, including regional economic summits, investment conferences, and multilateral development bank convenings across MEA, serving as a subject matter expert.</p><br><br></li><li><p>Build and maintain a strong network across African Development Finance Institutions (DFIs), multilateral organizations (AfDB, IFC, World Bank), and key African sovereign entities to originate cross-border opportunities.</p><br><br></li></ul><br><p><b>Candidate Specification</b></p><br><br><p><b>Knowledge / Experience</b></p><br><br><ul><li><p>Extensive client interaction at senior levels within government and public sector entities across both the Middle East and Africa.</p><br><br></li><li><p>Full knowledge of the entire suite of Citi’s products and a strong corporate finance mindset, with demonstrated experience in sovereign advisory, debt capital markets, structure funding and sustainable finance.</p><br><br></li><li><p>Proven track record of deal origination, structuring, and execution in emerging markets, with specific experience in both Middle East and African markets strongly preferred.</p><br><br></li><li><p>Consistent history of delivering on revenue and budget targets across a geographically diverse and complex client portfolio.</p><br><br></li><li><p>Strong credit skills and experience, particularly with sovereign credits across the Middle East and Africa's varied credit spectrum — from investment-grade GCC sovereigns to frontier African markets.</p><br><br></li><li><p>Deep geographic and cultural awareness and understanding of operating across the MEA region, including sensitivity to the distinct political, regulatory, and business environments in both sub-regions.</p><br><br></li><li><p>Understanding of Development Finance Institutions (DFIs), multilateral development banks (MDBs), and their evolving role in the MEA region, including the African Development Bank, IFC, and regional DFIs.</p><br><br></li><li><p>Familiarity with Africa's infrastructure financing landscape, sovereign bond markets, and the AfCFTA's implications for cross-border trade and investment flows.</p><br><br></li></ul><p><b>Qualifications</b></p><br><br><ul><li><p>Master's degree, MBA, or equivalent from a leading institution.</p><br><br></li><li><p>15+ years of Corporate Banking and/or Development Finance experience, with meaningful exposure to both Middle Eastern and African markets.</p><br><br></li><li><p>Prior experience dealing with public sector institutions in Middle East and Africa, with strong preference for candidates with demonstrated coverage of sovereign, SWF, and DFI clients across Middle East and African sovereign and DFI clients.</p><br><br></li><li><p>Business SCO credentials (or similar from another global financial institution).</p><br><br></li><li><p>Solid network of contacts and access across the Middle East and key African financial centers (e.g., Nairobi, Lagos, Cairo, Johannesburg, Abidjan).</p><br><br></li><li><p>Fluency in English is required. Fluency or professional proficiency in Arabic is a significant advantage. Working knowledge of French is an additional asset given Francophone Africa coverage.</p><br><br></li><li><p>The position will be based in either Dubai or Riyadh, with regular travel across the MEA region.</p><br><br></li></ul><p><b>Development Value</b></p><br><br><ul><li><p><b>Senior Exposure:</b> Exposure to Senior Management and Senior Bankers throughout Citi's extensive global and MEA network, including country CEOs and regional leadership.</p><br><br></li><li><p><b>World-Class Skills:</b> Opportunity to develop world-class, broad-based banking and client relationship skills across one of the world's most dynamic and strategically important emerging market corridors.</p><br><br></li><li><p><b>Complex Environment:</b> Opportunity to work in a large and complex organization with a demanding customer base spanning Middle East sovereigns, SWFs, African DFIs, and multilateral institutions in a challenging and dynamic environment.</p><br><br></li><li><p><b>Risk Expertise:</b> Gain deep experience and insight into the risks and associated mitigation strategies in dealing with the Public Sector across the full MEA spectrum.</p><br><br></li><li><p><b>Multicultural Environment:</b> Exposure to an open and multicultural working environment spanning diverse cultures, languages, and regulatory frameworks across the Middle East and Africa.</p><br><br></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Institutional Banking<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Corporate Banking<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the Team The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science. At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. Responsibilities - Business Analysis and Management: Global Business Solutions business data analysis, develop strategic planning, provide solutions and implementation plans; based on the understanding and analysis of the specific business domains, continuously optimize control rules, product tools and business operations, to provide strong support for the implementation of the strategy - Regular monitoring and data analysis on various business metrics of Outbound E-commerce, and provide corresponding solutions to assist the platform sales team to continuously improve consumer experience - Business puzzle breakdown: familiar with Outbound e-commerce rules, deeply support sales and client solution team leader to do project task break-down, prioritization, monitoring important business progress; able to measure project output and efficiency through quantitative and qualitative analysis We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth. Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals. Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted. Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates. Minimum Qualifications - Final year student currently studying for a bachelor's degree in math, statistics, data analytics - Able to commit to working for 12 weeks during the summer of 2027 - Experience in research and analysis positions in consulting, e-commerce/ads is preferred - Outstanding reasoning capability and logic, with good problem solving methodologies, being able to independently output quality strategic solutions, strong learning and adaptive ability, strategic framework thinking, sensitivity and insight into the business - Strategic thinking capacity, able to quickly understand the business and discover the connection between business and data performance - Excellent verbal and written English communication skills. Preferred Qualifications - Graduate degree is preferred - Proficiency in BI visualization tools such as Tableau/Power BI is preferred, SQL is a plus - Fast learner, passionate about participating in business, and able to adapt to high intensity and fast growth work environment - Computer-related majors are preferred</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We're an AI commerce startup exhibiting at Seamless Show at DWTC. We need promoter to work our booth.</p><p>Dates: Tuesday Sept 22 and Wednesday Sept 23</p><p>Hours: 11 AM – 4 PM (5 hours per day)</p><p><br></p><p>What you'll do</p><ul><li>Greet visitors and bring them to the booth</li><li>Answer general questions about our product (we'll train you before the show)</li><li>Collect visitor contact details</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements</p><ul><li>Fluent Arabic and English</li><li>Previous exhibition or promoter experience preferred</li><li>Confident, professional, comfortable talking about tech</li><li>Available for a short briefing before the show</li></ul><p><br></p><p>Dress code: business formal</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p><strong>Orders and fulfillment (daily)</strong></p><ul><li><p>Process Shopify orders and pack every order to brand standard</p></li><li><p>Book courier pickups, manage tracking, handle returns and exchanges</p></li><li><p>Keep packaging materials stocked and organized</p></li></ul><p><strong>Customer service (daily)</strong></p><ul><li><p>Respond to WhatsApp, email, and Instagram messages within target response times, using our playbooks</p></li><li><p>Escalate exceptions and refund requests to the founder</p></li></ul><p><strong>Shopify administration</strong></p><ul><li><p>Upload products, write descriptions from templates, update prices and stock</p></li><li><p>Maintain order statuses, collections, and basic app settings</p></li></ul><p><strong>Inventory</strong></p><ul><li><p>Weekly stock counts; flag low-stock items per our reorder rules</p></li><li><p>Receive and QC-count incoming shipments</p></li></ul><p><strong>Accounting support (Zoho Books)</strong></p><ul><li><p>Import and categorize bank transactions; file invoices and receipts</p></li><li><p>Keep records ready for the founder's and accountant's review</p></li></ul><p><strong>Marketing and content support</strong></p><ul><li><p>Schedule and publish approved content; manage comments and DMs</p></li><li><p>Organize the photo and video asset library</p></li><li><p>Support campaign execution as directed by the founder and marketing lead</p></li></ul><p><strong>General startup support</strong></p><ul><li><p>Supplier follow-ups, sample logistics, printing, errands, and whatever the week demands</p></li></ul><p><strong>What This Role Is Really Like</strong></p><p>Priorities shift week to week and phase to phase. Pre-launch, it is packaging, product uploads, and content prep. Post-launch, it is orders, customers, and inventory. In between, it is accounting, marketing support, and ad-hoc projects. If you need a fixed routine, this is not the role. If you enjoy variety, ownership, and building something from day one, it is.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li><p>1 to 3 years of experience in customer service, administration, or e-commerce</p></li><li><p>Shopify experience is a plus; full training provided on all our systems</p></li><li><p>Fluent written and spoken English</p></li><li><p>Organized, reliable, and able to work independently</p></li><li><p>Comfortable with numbers and basic bookkeeping (training provided)</p></li><li><p>Based in the UAE and able to work on-site in Dubai</p></li><li><p>Valid UAE residence visa (own or family sponsorship) highly preferable, for faster onboarding</p></li></ul><p><strong>Nice to Have</strong></p><ul><li><p><strong>Highly desirable: </strong>graphic design, Photoshop, video editing, and reel creation experience</p></li><li><p>Zoho Books or any accounting software</p></li><li><p>Meta Business Suite, content scheduling tools, Canva</p></li></ul><p>Prior startup, or e-commerce&nbsp; experience</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Agency Coordination &amp; Support</p></li></ul><p>Support the management of paid media performance across all platforms.</p><p>Coordinate with the external media agency and track deliverables and timelines.</p><p>Assist in ensuring the agency follows best practices in campaign structure,</p><p>targeting, bidding, and optimization.</p><p>Participate in weekly performance meetings and follow up on action points.</p><ul><li><p>Campaign Planning Support</p></li></ul><p>Assist in the planning of a full-funnel campaign (Awareness → Consideration →</p><p>Conversion).</p><p>Support alignment of paid media activities with commercial priorities, promotions,</p><p>and product focus.</p><p>Help coordinate testing initiatives (creatives, audiences, formats, landing pages)</p><p>internally and with the agency.</p><ul><li><p>Performance Monitoring &amp; Reporting</p></li></ul><p>Review and consolidate reports and dashboards.</p><p>Track key KPIs including ROAS, CAC, CPA, CTR, CPM, CVR, and AOV.</p><p>Highlight performance trends and share insights with the team.</p><p>Flag underperformance and support in identifying improvement actions.</p><ul><li><p>Budget Tracking</p></li></ul><p>Support monitoring of media spend across channels.</p><p>Ensure budgets are being utilized in line with plans and highlight any</p><p>discrepancies.</p><p>Assist in tracking performance against targets and basic profitability metrics.</p><ul><li><p>Cross-Functional Coordination</p></li></ul><p>Work closely with internal e-commerce, creative, and content teams to support</p><p>campaign execution.</p><p>Assist in preparing clear briefs for creatives based on performance needs.</p><p>Coordinate with marketplace teams to support promotional activities on platforms</p><p>like Amazon.</p><ul><li><p>Execution Follow-Up</p></li></ul><p>Support communication with the agency on campaign updates, optimizations,</p><p>and timelines.</p><p>Ensure tasks are followed up and delivered on time.</p><p>Assist in maintaining consistent execution and reporting cadence.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>3-6 years experience in performance marketing for e-commerce (GCC markets).</p></li><li><p>Strong experience working with external agencies.</p></li><li><p>Deep understanding of Google paid media ecosystems.</p></li><li><p>Previous experience with Amazon is a plus</p></li><li><p>Strong knowledge of full-funnel performance frameworks and scaling strategy.</p></li><li><p>Proven ability to manage large budgets (USD 1M+ year).</p></li><li><p>Strong analytical skills and ability to review reports, results, and optimization logic.</p></li><li><p>Fluent in Arabic and English.</p></li><li><p>Strong stakeholder management, communication, and follow-up discipline.</p></li></ul><p></p></section>

<ul><li><p>Key Responsibilities</p><p>Customer Communication</p><ul><li><p>Respond to customer messages, questions and complaints through Amazon, Noon and other marketplace platforms.</p></li><li><p>Ensure all customer messages are answered within required marketplace response-time SLAs.</p></li><li><p>Provide clear, professional and accurate responses.</p></li><li><p>Handle queries relating to:</p><ul><li><p>Order status</p></li><li><p>Delivery delays</p></li><li><p>Tracking</p></li><li><p>Missing packages</p></li><li><p>Incorrect products</p></li><li><p>Damaged products</p></li><li><p>Cancellations</p></li><li><p>Returns</p></li><li><p>Refunds</p></li><li><p>Product-related questions</p></li></ul></li></ul><p>Order Issue Resolution</p><ul><li><p>Investigate delayed, lost, cancelled or incorrectly delivered orders.</p></li><li><p>Review order history, tracking information and internal system data before responding.</p></li><li><p>Coordinate with the logistics and operations teams to obtain accurate updates.</p></li><li><p>Follow up on orders that are approaching or exceeding their expected delivery dates.</p></li><li><p>Escalate high-risk or unusual cases to the relevant team.</p></li></ul><p>Returns & Refunds</p><ul><li><p>Review return and refund requests and determine the appropriate resolution.</p></li><li><p>Ensure refunds are issued correctly and only where appropriate.</p></li><li><p>Investigate cases where customers claim non-receipt, damage or incorrect items.</p></li><li><p>Track repeat refund issues and identify possible operational problems.</p></li><li><p>Help prevent unnecessary refunds through proactive communication and problem resolution.</p></li></ul><p>Marketplace Performance</p><ul><li><p>Assist in maintaining strong marketplace customer-service metrics, including:</p><ul><li><p>Response-time compliance</p></li><li><p>Order Defect Rate</p></li><li><p>Negative feedback</p></li><li><p>A-to-Z Guarantee Claims</p></li><li><p>Late delivery-related complaints</p></li><li><p>Cancellation-related complaints</p></li></ul></li><li><p>Monitor cases that could negatively affect seller account health.</p></li><li><p>Escalate potentially serious marketplace complaints immediately.</p></li><li><p>Assist with responses to Amazon claims, disputes and customer escalations.</p></li></ul><p>Feedback & Reviews</p><ul><li><p>Monitor negative seller feedback and customer complaints.</p></li><li><p>Investigate the reason behind negative feedback.</p></li><li><p>Where permitted by marketplace policy, contact customers to resolve their concern.</p></li><li><p>Identify recurring reasons for poor customer experience and report them to management.</p></li><li><p>Coordinate internally to reduce repeated complaints.</p></li></ul><p>Logistics Coordination</p><ul><li><p>Work closely with the logistics team regarding shipment delays, failed deliveries and lost shipments.</p></li><li><p>Follow up with courier partners where required.</p></li><li><p>Help determine whether delays are caused by supplier, warehouse, courier or marketplace issues.</p></li><li><p>Ensure customers receive realistic and accurate delivery updates.</p></li></ul><p>Internal Coordination</p><ul><li><p>Coordinate with:</p><ul><li><p>Marketplace Operations</p></li><li><p>Logistics</p></li><li><p>Purchasing</p></li><li><p>Catalog</p></li><li><p>Finance</p></li><li><p>Management</p></li></ul></li><li><p>Raise internal cases when customer issues require investigation by another department.</p></li><li><p>Follow cases through to completion rather than simply forwarding them.</p></li></ul><p>Reporting</p><ul><li><p>Maintain reports on major customer-service issues.</p></li><li><p>Track key reasons for:</p><ul><li><p>Refunds</p></li><li><p>Returns</p></li><li><p>Cancellations</p></li><li><p>Delivery complaints</p></li><li><p>Lost shipments</p></li><li><p>Damaged products</p></li><li><p>Incorrect products</p></li><li><p>Negative feedback</p></li></ul></li><li><p>Highlight recurring problems and recommend corrective actions.</p></li><li><p>Identify products, suppliers, couriers or processes generating unusually high complaint rates.</p></li></ul><p>Requirements</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>1–3+ years of experience</strong> in customer service, e-commerce or marketplace operations.</p></li><li><p>Experience with <strong>Amazon Seller Central</strong> is strongly preferred.</p></li><li><p>Excellent written English.</p></li><li><p>Strong communication and problem-solving skills.</p></li><li><p>Good Microsoft Excel skills.</p></li><li><p>Comfortable working with order-management systems and large numbers of daily orders.</p></li><li><p>Strong attention to detail.</p></li><li><p>Ability to investigate an issue before responding rather than relying on assumptions.</p></li><li><p>Ability to prioritize urgent cases and manage a high volume of customer queries.</p></li><li><p>Professional and calm communication style, including when dealing with difficult customers.</p></li></ul><p>Preferred Experience</p><p>Experience with any of the following would be an advantage:</p><ul><li><p>Amazon Seller Central</p></li><li><p>Amazon A-to-Z Guarantee Claims</p></li><li><p>Amazon buyer messaging</p></li><li><p>Noon Seller Lab</p></li><li><p>E-commerce order management systems</p></li><li><p>Courier and logistics coordination</p></li><li><p>Returns and refunds management</p></li><li><p>Cross-border e-commerce</p></li><li><p>Marketplace account-health metrics</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>ABOUT THE ROLE</span></b><br><span><span>At CHANEL, we are committed to delivering exceptional digital experiences that reflect the excellence of our Maison. We are looking for a</span><span>motivated and</span><span>curious</span><span>E-Business Intern to join our Middle East E-Business team for a 6-month internship.</span></span></p><br><br><p><span><span>Working across E-Commerce, E-Retail and Omnichannel activities,</span><span>t</span><span>he role contributes to ensuring operational excellence,</span><span>maintaining</span><span>an optimal</span><span>online client</span><span>experience</span><span>and supporting commercial performance across our digital ecosystem.</span><span>You</span><span>will work closely with multiple internal and external stakeholders.</span></span></p><br><br><p><b><span>WHAT IMPACT YOU CAN CREATE AT CHANEL</span></b></p><br><br><p><b><span>DIGITAL OPERATIONS &amp; BUSINESS SUPPORT</span></b></p><br><br><ul><li><p><span><span>Support the day-to-day</span><span>operations</span><span>of CHANEL's digital business across E-Commerce and E-Retail platforms.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assist</span><span>in monitoring online operations</span><span>,</span><span>c</span><span>oordinat</span><span>ing</span><span>with Customer Care, Warehouse, Boutiques, IT and Business teams.</span></span></p><br></li></ul><br><ul><li><p><span><span>Identify</span><span>and resolve</span><span>potential operational</span><span>issues</span><span>,</span><span>and</span><span>escalate them when necessary</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>C</span><span>ontribut</span><span>e</span><span>to continuous improvement initiatives across digital operations</span><span>.</span></span></p><br></li></ul><br><p><b><span>E-MERCHANDISING &amp; DIGITAL CONTENT</span></b></p><br><br><ul><li><p><span><span>Contribute to content updates across CHANEL.com and</span><span>E-Retailer</span><span>platforms.</span></span></p><br></li></ul><br><ul><li><p><span><span>Review digital assets,</span><span>moodboards</span><span>and product pages prior to publication.</span></span></p><br></li></ul><br><ul><li><p><span><span>Support the maintenance of online assortments, product</span><span>activations</span><span>and merchandising updates.</span></span></p><br></li></ul><br><ul><li><p><span><span>Contribute to merchandising optimization based on stock availability and commercial</span><span>priorities</span><span>, and</span><span>maintain product rankings accordingly.</span></span></p><br></li></ul><br><p><b><span>360</span><span>COORDINATION</span><span>&amp; MONITORING</span></b></p><br><br><ul><li><p><span><span>Support the execution of digital campaigns</span><span>and CRM activations</span><span>by coordinating</span><span>with relevant stakeholders</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Monitor stock availability before and during campaigns to ensure commercial readiness.</span></span></p><br></li></ul><br><ul><li><p><span><span>Consolidate</span><span>campaign feedback and performance learnings.</span></span></p><br></li></ul><br><ul><li><p><span><span>Monitor</span><span>website</span><span>s</span><span>performance</span><span>s</span><span>, operational</span><span>KPIs</span><span>and online business activities.</span></span></p><br></li></ul><br><br><p><b><span>DIGITAL PROJECTS &amp; CONTINUOUS IMPROVEMENT</span></b></p><br><br><ul><li><p><span><span>Support the implementation of new digital initiatives and omnichannel projects.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assist</span><span>in updating operational documentation,</span><span>FAQs</span><span>and internal procedures.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Track digital trends and best practices through regular benchmarking.</span></span></p><br></li></ul><br><p><b><span>ENERGIZERS</span></b></p><br><br><ul><li><p><span><span>Being part of a dynamic, fast-paced</span><span>Digital</span><span>team.</span></span></p><br></li></ul><br><ul><li><p><span><span>Working on a wide variety of digital business topics, from operations to merchandising and omnichannel projects.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Contributing to projects that directly</span><span>impact</span><span>the online client experience.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Collaborating across departments</span><span>and with</span><span>international teams to implement innovative solutions.</span></span></p><br></li></ul><br><ul><li><p><span><span>Developing both analytical and operational skills within a</span><span>luxury</span><span>environment.</span></span></p><br></li></ul><br><p><b><span>WHAT YOU CAN BRING</span></b></p><br><br><ul><li><p><span><span>A proactive,</span><span>curious</span><span>and solution-oriented mindset.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong organizational skills with excellent attention to detail.</span></span></p><br></li></ul><br><ul><li><p><span><span>An analytical approach with the ability to interpret data and</span><span>identify</span><span>opportunities.</span></span></p><br></li></ul><br><ul><li><p><span><span>A collaborative attitude and excellent interpersonal skills.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to manage multiple priorities in a fast-paced environment.</span></span></p><br></li></ul><br><ul><li><p><span><span>Passion for digital business, luxury</span><span>retail</span><span>and client experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Eagerness to learn and continuously improve.</span></span></p><br></li></ul><br><p><b><span>REQUIREMENT</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Bachelor’s or</span><span>Master’s degree in Business</span><span>or related field.</span></span></p><br></li></ul><br><ul><li><p><span><span>Advanced technical skills in Excel.</span></span></p><br></li></ul><br><ul><li><p><span><span>Comfortable working with data and digital platforms.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Previous</span><span>internship or academic exposure to Digital, E-Commerce or Retail is a plus.</span></span></p><br></li></ul><br><ul><li><p><span><span>Excellent communication skills, both verbal and written.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong organizational skills and attention to detail.</span></span></p><br></li></ul><br><ul><li><p><span><span>Fluency in English</span><span>required</span><span>;</span><span>proficiency</span><span>in Arabic and/or French is a plus.</span></span></p><br></li></ul><br><ul><li><p><span><span>Preferably based in the UAE.</span></span></p><br></li></ul><br><p><b><span>WHAT YOU WILL GAIN</span></b><br><span><span>At CHANEL,</span><span>you will gain hands-on experience across the full spectrum of Digital Business</span><span>.</span></span><span><span>This internship is an opportunity to develop your analytical,</span><span>operational</span><span>and project management skills while building a solid understanding of luxury digital business.</span></span></p><br><br><br> </div>

About the Company:Brain Quest is a leading Dubai-based web design company. Specializing in custom websites for diverse industries, we deliver professional, creative, and functional designs tailored to meet client expectations.<br>Our services include Wix websites, custom design, graphic design, SEO optimization, mobile responsiveness, social media integration, e-commerce solutions, and API integrations. With a skilled team and cutting-edge technologies, we are dedicated to enhancing your online presence through tailored digital solutions.<br>Role Overview We are looking for a motivated SEO Intern to join our digital marketing team. This internship is ideal for individuals who want to gain practical experience in Search Engine Optimization and understand how websites rank on search engines.<br>Key Responsibilities Conduct keyword research using SEO tools Perform on-page SEO optimization for websites Optimize meta titles, meta descriptions, headings, and content Assist with website audits and identify SEO improvement opportunities Monitor website performance and prepare basic SEO reports Support backlink research and off-page SEO activities Maintain daily task sheets and progress updates<br>Requirements Basic understanding of SEO principles Familiarity with search engines and keyword research concepts Good analytical and problem-solving skills Strong written English and attention to detail Willingness to learn and adapt to new SEO tools Self-motivated, organized, and able to meet deadlines<br>Duration: 3-6 Months Type: Unpaid Internship Time Commitment: 3-4 hours per day Certificate: Offer Letter & Certificate provided

Who We Are<br><br>At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.<br><br>Our Global Reach<br><br>JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling JD.com’s international logistics footprint.<br><br>Learn more about who we are and what we do: https://www.jingdonglogistics.com/<br><br>What We Offer<br><br>Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.<br><br>About The Team<br><br>You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.<br><br>Process Optimization and Standard Implementation - Analyze the operation processes of each delivery segment (Collection, In Transit, Handover, Successful Delivery), formulate standardized operational norms and promote their implementation, optimize route planning and resource scheduling, enhance delivery efficiency and punctuality rate, and reduce operational costs. Fleet Management and Resource Coordination - Coordinate Carriers and self-operated fleet resources, formulate dispatch plans, monitor fleet usage, optimize personnel and vehicle configuration; engage in resource Bidding, introduction, and replacement, ensure fleet reserve during peak seasons, and improve resource utilization rate and cost-effectiveness. Indicator Monitoring and Exception Handling - Real-time monitor delivery timeliness, on-time delivery rate, damage rate, etc., to establish a risk warning mechanism; promptly handle order anomalies, customer complaints, and emergency situations, formulate emergency plans to ensure delivery quality and customer satisfaction. Carrier Management & Training - Establish a carrier evaluation system, conduct regular inspections and assessments of operational quality, promote rectification and improvement; organize business training, convey operational norms and safety standards, enhance the service capability and compliance of carriers. Data-Driven & Cross-Department Collaboration - Analyze delivery data, identify efficiency and cost improvement points, output analysis reports and promote process improvements; collaborate with business, technology, customer service and departments, to collaboratively solve operational issues, ensuring the successful implementation of projects and the achievement of business objectives.<br><br>Qualifications & Skills<br><br>Experience: 3–5+ years of experience in logistics operations, last-mile delivery, or supply chain management (E-commerce or Express delivery experience is highly preferred). Skills: Strong understanding of logistics KPI tracking, route optimization tools, and carrier management frameworks. Capabilities: Proven ability to manage large-scale vendor networks and handle high-pressure peak seasons. Attributes: Excellent problem-solving abilities, data analytical skills, and a strong track record of cross-functional team leadership.<br><br>At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.<br><br>Ready to apply?<br><br>Take the next step in your career, apply now and explore the opportunities we have to offer.

About Us<br><br>Are you ready to shape how cutting-edge technologies are positioned, understood, and adopted by real markets? At Venture One, we build ventures and commercialize breakthrough technologies emerging from advanced research. Our focus spans Aerospace and Space, Security and Defense, Sustainability, Environment and Energy, and Transportation, with technologies across Cryptography, Secure Systems, Directed Energy, Advanced Materials, Autonomous Systems, and more.<br><br>About The Role<br><br>The Contract Manager owns the commercial, contractual, and financial control layer of the program, negotiating vendor contract terms, tracking client and supplier financial obligations against the program payment schedule, and ensuring compliance with UAE customs, import/export, and trade regulations. The role provides day-to-day commercial and financial discipline so that Program Management can focus on delivery, while financial commitments and legal positions are escalated to the appropriate owner.<br><br>Key Responsibilities<br><br>Lead or support commercial negotiations with suppliers and vendors, including pricing, payment terms, incoterms, warranty, and penalties Maintain a clause-by-clause tracker of open commercial and legal points per vendor, driving them to closure with Legal and the relevant supplier Ensure vendor contract terms are mirrored against client contract obligations, including acceptance mechanics, force majeure, and payment timing Track the program payment schedule against actual invoicing and supplier payment status Monitor client-side billing milestones and flag timing or documentation risk to program leadership before it becomes a cash-flow issue Maintain a consolidated financial tracker reconciling client billing, supplier payment obligations, and any retained or withheld amounts Advise on UAE customs procedures, import/export documentation, and incoterm selection for cross-border supplier shipments Screen vendor and shipment terms for sanctions exposure and export-control restrictions relevant to a regulated manufacturing program Surface delivery and commercial risks in vendor contract drafts to Legal as observations, supporting resolution of outstanding contract points Support Legal and Finance with commercial context needed to close open contract and payment items Lead end-to-end procurement activities for program vendor and supplier contracts, from sourcing through to award Track and reconcile supplier invoicing against the payment schedule, and flag discrepancies to Finance Support leadership in monitoring program ROI and financial performance against the business case Support budget allocation and tracking across vendor contracts, for Som's review and approval<br><br>Minimum Qualifications<br><br>Bachelor's Degree in Business, Commerce, Law, Supply Chain, or a related field 10+ years of experience combining procurement, commercial contract management, and financial control, ideally in industrial or manufacturing projects Demonstrated experience negotiating vendor and supplier contracts, including pricing, incoterms, payment terms, and warranty Working knowledge of UAE customs procedures and cross-border import/export documentation Experience tracking milestone-based payment schedules and reconciling client and supplier financial positions <br><br>Preferred Qualifications<br><br>Prior exposure to UAE export control or sanctions screening, particularly in a defense or dual-use goods context Experience in defense, aerospace, or other regulated/high-security manufacturing environments Experience working alongside Legal and Finance functions without owning either Arabic language skills <br><br>We provide a competitive, tax-free salary and a comprehensive benefits package in a collaborative, innovative, and inclusive work environment. Our benefits include an education allowance, free on-site meals, annual flight allowance, health coverage, relocation support (if applicable), and access to well-being activities such as sports and recreational events. Join us to drive innovation and shape the future of technology!<br><br>How To Apply<br><br>Are you ready to embark on an exciting journey with Venture One? If you're a visionary with a passion for innovation, we want to hear from you. To apply, please send your resume detailing your relevant experience and why you're the perfect fit for this role.<br><br>At Venture One, we believe that diverse perspectives drive innovation. We are committed to creating an inclusive and equal opportunity workplace. All qualified applicants will receive equal consideration for employment. Join us in shaping the future of business. Apply today and let's venture into a world of possibilities together!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>To ensure the service efficiency within the branch as per the branch standard; promote the highest level of customer service and responsiveness; and to compliance with Global Process Standards on Customer Data Confidentiality.</span></p><br><br><b>Key Responsibilities</b> <br><ul> <li>&nbsp; &nbsp; &nbsp;To be able to perform cash and clearing services.</li> <li>&nbsp; &nbsp; &nbsp;To achieve set targets in terms of service standards for customer transactions.</li> <li>&nbsp; &nbsp; &nbsp;To ensure neat work area at all times.</li> <li>&nbsp; &nbsp; &nbsp;To ensure optimal operation process by effective management.</li> <li>&nbsp; &nbsp; &nbsp;To manage and recommend work-flow changes for greater efficiency.</li> <li>&nbsp; &nbsp; &nbsp;To ensure compliance with Minimum Control Standards on Customer Data Confidentiality.</li> <li>&nbsp; &nbsp; &nbsp;To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li> <li>&nbsp; &nbsp; &nbsp;To ensure Account Opening procedures are strictly adhered to, as per policies and guidelines.</li> <li>&nbsp; &nbsp; &nbsp;To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the bank’s customers.</li> <li>&nbsp; &nbsp; &nbsp;To meet transaction processing standards.</li> <li>&nbsp; &nbsp; &nbsp;To Initiative and drive to achieve set targets and service standards.</li> <li>&nbsp; &nbsp; &nbsp;Improve workflow and processes to maintain highest quality of service delivery.</li> <li>&nbsp; &nbsp; &nbsp;Intelligently access the needs and problems of the existing customers and guide them.</li> <li>&nbsp; &nbsp; &nbsp;To guide customers to digital service.</li> <li><span>&nbsp; &nbsp; &nbsp;To efficiently meet and greet the customers</span></li> <li>&nbsp; &nbsp; &nbsp;To highlight security concerns to Branch Operation and Service Manager.</li> <li>&nbsp; &nbsp; &nbsp;To Facilitate and Implement work process improvements.</li> </ul><br><b>Our Ideal Candidate</b> <br><ul> <li><span>Customer Service Background</span></li> <li><span>Time Management</span></li> <li><span>MS Office Skills</span></li> <li><span>Understanding of AML &amp; Banking regulations</span></li> <li><span>Cash Management</span></li> <li><span>Strong Communication Skills</span></li> </ul><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Degree</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><strong>Do the right thing</strong>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><strong>Never settle,</strong>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><strong>Are better together,</strong>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><strong>Core bank funding for retirement savings, medical and life insurance,</strong>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><strong>Time-off</strong>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><strong>Flexible working</strong>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><strong>Proactive wellbeing support</strong>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><strong>A continuous learning culture</strong>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><strong>Being part of an inclusive and values driven organisation,</strong>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>Job Ref ID:&nbsp;JR0084769<br> <br> <strong>What’s on Your Plate?</strong></p><br><br><p>As the Sr. Manager Product Ops, you will be responsible for leading the following key areas:</p><br><br><p><strong>Product Strategy and Roadmap</strong></p><br><br><ul><li><p>Lead product discovery and prioritisation, aligning it with logistics OKRs and the needs of local and regional logistics teams</p><br><br></li><li><p>Build clear Logistics product requirements to enable the talabat Everyday App materialisation through effective lobbying and prioritisation with relevant product stakeholders (in talabat &amp; Delivery Hero)</p><br><br></li><li><p>On a business-as-usual basis, Engage closely with business, Delivery Hero &amp; talabat tech teams to address product pain points and prioritize new features</p><br><br></li><li><p>Ensure feedback is effectively and regularly communicated and reverted back to the respective teams for action.</p><br><br></li></ul><p><strong>Problem Solving</strong></p><br><br><ul><li><p>Drive product thinking to co-solve problems / Logistics priorities based on subject matter expertise</p><br><br></li><li><p>Raise feature requests and advocate with Delivery Hero / talabat P&amp;T for prioritisation with compelling business cases</p><br><br></li></ul><p><strong>New Feature Rollouts</strong></p><br><br><ul><li><p>Oversee testing and ensure all pre-launch actions are completed for new feature roll-outs</p><br><br></li><li><p>Collaborate with functional teams to design targeted experiment setups</p><br><br></li><li><p>Identify and monitor success metrics, including the setup of a reporting infrastructure</p><br><br></li><li><p>Relay new developments and recommend next steps to key stakeholders both pre and post go-live</p><br><br></li><li><p>Effectively graduate new features to specialised Logistics owners to drive optimisation and business impact</p><br><br></li></ul><p><strong>Product Documentation and Communication</strong></p><br><br><ul><li><p>Ensure users understand:</p><br><br><ul><li><p>How to access logistics tools and the permissions they require</p><br><br></li><li><p>What functionalities are enabled and in which markets</p><br><br></li><li><p>Which features are in the pipeline and their timelines</p><br><br></li></ul></li></ul><p><strong>Bugs &amp; Product Issues&nbsp;</strong></p><br><br><ul><li><p>Assist countries in addressing product and tech-related issues while evaluating their impact</p><br><br></li><li><p>Act as the primary contact during product emergencies with our tools</p><br><br></li><li><p>Prioritize and escalate critical bugs to product support teams for prompt resolution</p><br><br></li><li><p>Cascade resolution to relevant stakeholders effectively</p><br><br></li></ul><p><strong>Reporting structure</strong></p><br><br><ul><li><p>Reports to: Vice President, Regional Logistics</p><br><br></li><li><p>Manages: 2x Logistics Product Managers, 1x Logistics Product Specialist (TBD)</p><br><br></li><li><p>Key stakeholders: Regional Logistics, Local Logistics, Delivery Hero Product Ops, Talabat Product, Q-Commerce</p><br><br></li></ul><br><p><strong>What did we order?</strong><br> <br> <strong>Educational Background:</strong></p><br><br><ul><li><p>Bachelor’s degree required. Preferably in Business, IT, or related fields. Advanced degrees or certifications in data analytics or product management will be a plus</p><br><br></li></ul><p><strong>Experience:&nbsp;</strong></p><br><br><ul><li><p>A minimum of 10 years of experience in logistics, product management or related roles</p><br><br></li><li><p>Experience in food delivery, e-commerce, or q-commerce sectors will be highly advantageous</p><br><br></li></ul><p><strong>Technical Skills:</strong></p><br><br><ul><li><p>Ability to interpret and work with complex data sets to derive meaningful insights and actions</p><br><br></li><li><p>Strong analytical and data-driven problem-solving skills, especially in test design and interpretations</p><br><br></li><li><p>Ability to diagnose issues and come up with effective solutions quickly </p><br><br></li></ul><p><strong>Soft Skills:</strong></p><br><br><ul><li><p>Excellent English communication skills, both written and spoken. Capable of conveying complex ideas clearly to a diverse audience across different markets and teams</p><br><br></li><li><p>Strong leadership qualities with an ability to lead cross-functional teams and influence without authority</p><br><br></li><li><p>Proven ability to prioritize, manage and complete multiple initiatives simultaneously with minimal supervision</p><br><br></li><li><p>Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>Job Ref ID:&nbsp;JR0084769<br> <br> <strong>What’s on Your Plate?</strong></p><br><p>As the Sr. Manager Product Ops, you will be responsible for leading the following key areas:</p><br><p><strong>Product Strategy and Roadmap</strong></p><br><ul><li><p>Lead product discovery and prioritisation, aligning it with logistics OKRs and the needs of local and regional logistics teams</p><br></li><li><p>Build clear Logistics product requirements to enable the talabat Everyday App materialisation through effective lobbying and prioritisation with relevant product stakeholders (in talabat &amp; Delivery Hero)</p><br></li><li><p>On a business-as-usual basis, Engage closely with business, Delivery Hero &amp; talabat tech teams to address product pain points and prioritize new features</p><br></li><li><p>Ensure feedback is effectively and regularly communicated and reverted back to the respective teams for action.</p><br></li></ul><p><strong>Problem Solving</strong></p><br><ul><li><p>Drive product thinking to co-solve problems / Logistics priorities based on subject matter expertise</p><br></li><li><p>Raise feature requests and advocate with Delivery Hero / talabat P&amp;T for prioritisation with compelling business cases</p><br></li></ul><p><strong>New Feature Rollouts</strong></p><br><ul><li><p>Oversee testing and ensure all pre-launch actions are completed for new feature roll-outs</p><br></li><li><p>Collaborate with functional teams to design targeted experiment setups</p><br></li><li><p>Identify and monitor success metrics, including the setup of a reporting infrastructure</p><br></li><li><p>Relay new developments and recommend next steps to key stakeholders both pre and post go-live</p><br></li><li><p>Effectively graduate new features to specialised Logistics owners to drive optimisation and business impact</p><br></li></ul><p><strong>Product Documentation and Communication</strong></p><br><ul><li><p>Ensure users understand:</p><br><ul><li><p>How to access logistics tools and the permissions they require</p><br></li><li><p>What functionalities are enabled and in which markets</p><br></li><li><p>Which features are in the pipeline and their timelines</p><br></li></ul></li></ul><p><strong>Bugs &amp; Product Issues&nbsp;</strong></p><br><ul><li><p>Assist countries in addressing product and tech-related issues while evaluating their impact</p><br></li><li><p>Act as the primary contact during product emergencies with our tools</p><br></li><li><p>Prioritize and escalate critical bugs to product support teams for prompt resolution</p><br></li><li><p>Cascade resolution to relevant stakeholders effectively</p><br></li></ul><p><strong>Reporting structure</strong></p><br><ul><li><p>Reports to: Vice President, Regional Logistics</p><br></li><li><p>Manages: 2x Logistics Product Managers, 1x Logistics Product Specialist (TBD)</p><br></li><li><p>Key stakeholders: Regional Logistics, Local Logistics, Delivery Hero Product Ops, Talabat Product, Q-Commerce</p><br></li></ul><p><strong>What did we order?</strong><br> <br> <strong>Educational Background:</strong></p><br><ul><li><p>Bachelor’s degree required. Preferably in Business, IT, or related fields. Advanced degrees or certifications in data analytics or product management will be a plus</p><br></li></ul><p><strong>Experience:&nbsp;</strong></p><br><ul><li><p>A minimum of 10 years of experience in logistics, product management or related roles</p><br></li><li><p>Experience in food delivery, e-commerce, or q-commerce sectors will be highly advantageous</p><br></li></ul><p><strong>Technical Skills:</strong></p><br><ul><li><p>Ability to interpret and work with complex data sets to derive meaningful insights and actions</p><br></li><li><p>Strong analytical and data-driven problem-solving skills, especially in test design and interpretations</p><br></li><li><p>Ability to diagnose issues and come up with effective solutions quickly&nbsp;&nbsp;</p><br></li></ul><p><strong>Soft Skills:</strong></p><br><ul><li><p>Excellent English communication skills, both written and spoken. Capable of conveying complex ideas clearly to a diverse audience across different markets and teams</p><br></li><li><p>Strong leadership qualities with an ability to lead cross-functional teams and influence without authority</p><br></li><li><p>Proven ability to prioritize, manage and complete multiple initiatives simultaneously with minimal supervision</p><br></li><li><p>Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations</p><br></li></ul><br><br> </div>

<ul><li>Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.</li><li>Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.</li><li>Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Fluency in English is mandatory; proficiency in Arabic is a Must.</p></li><li><p>Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.</p></li><li><p>Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.</p></li><li><p>1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.</p></li></ul>

<ul><li>Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.</li><li>Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.</li><li>Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Fluency in English is mandatory; proficiency in Arabic is a Must.</p></li><li><p>Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.</p></li><li><p>Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.</p></li><li><p>1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.</p></li></ul>

Position: Escalation Specialist Location: Dubai, UAE Contract Duration: 6 Months (Extendable) Salary: AED 5,500 per month Language Requirement: Fluent Arabic & English (Mandatory)<br>Role Overview We are seeking an Escalation Specialist to manage and resolve customer complaints and escalated cases while ensuring a high standard of customer satisfaction. The successful candidate will act as the primary point of contact for complex customer issues, working closely with internal teams to achieve timely and effective resolutions. Key Responsibilities Handle customer escalations and complaints through phone, email, and other communication channels. Investigate customer issues, identify root causes, and provide timely resolutions. Coordinate with internal departments to ensure escalated cases are resolved within agreed service levels. Maintain accurate records of customer interactions and case updates in the CRM system. Follow up with customers to ensure satisfactory resolution and positive customer experience. Monitor escalation trends and recommend process improvements to reduce recurring issues. Ensure compliance with company policies, quality standards, and service-level agreements (SLAs). Prepare escalation reports and provide regular updates to management. Qualifications & Experience Bachelor's degree or equivalent qualification preferred.2–4 years of experience in customer service, complaints handling, escalation management, or contact center operations. Experience in banking, telecom, e-commerce, retail, or service industries is preferred. Experience using CRM systems is an advantage. Required Skills Strong customer service and complaint resolution skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Ability to manage multiple cases while meeting deadlines Good analytical and documentation skills Proficiency in Microsoft Office and CRM systems

Company Description This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Junior Data Analyst / Data Scientist to join their remote team and support data-driven decision-making across Financial Services, Retail, E-commerce, Logistics, Business Intelligence, Artificial Intelligence (AI), and Machine Learning (ML). The role is ideal for an early-career data professional who enjoys working with data, identifying meaningful patterns, building analytical solutions, and turning complex datasets into actionable business insights. The successful candidate will work across analytics and data science initiatives, supporting reporting, business intelligence, predictive analytics, experimentation, and machine learning projects.<br>Key responsibilities include:Analyze structured and unstructured datasets using Python, SQL, and statistical methods Perform Exploratory Data Analysis (EDA) to identify trends, patterns, anomalies, and business opportunities Develop recurring reports, dashboards, KPIs, and Business Intelligence (BI) solutions Extract, clean, transform, and validate data from multiple sources Conduct descriptive and statistical analysis to support business decisions Develop basic predictive and Machine Learning (ML) models under the guidance of senior team members Support customer, product, sales, marketing, and operational analytics initiatives Analyze customer behavior, business performance, transactions, and operational metrics Assist with forecasting, segmentation, classification, and predictive analytics projects Design and analyze A/B tests, experiments, and hypothesis tests when required Create data visualizations and communicate insights to technical and non-technical stakeholders Support Artificial Intelligence (AI), automation, and data-driven business initiatives Identify opportunities to improve reporting, analytics workflows, and data quality Collaborate with Product, Engineering, Finance, Marketing, Operations, and Business teams Translate business questions into analytical problems and data-driven recommendations<br>Requirements Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business Analytics, Information Systems, or a related quantitative field Strong foundational knowledge of Python and SQLUnderstanding of statistics, probability, and data analysis concepts Experience working with datasets and performing Exploratory Data Analysis (EDA) Familiarity with pandas, Num Py, scikit-learn, or similar Python libraries Experience creating dashboards or reports using Tableau, Power BI, Looker, Metabase, or similar BI tools Strong analytical and problem-solving skills Ability to communicate analytical findings clearly to technical and non-technical stakeholders Strong written and verbal English communication skills Ability to work independently and collaboratively in a remote environment<br>Preferred Qualifications Internship, academic, bootcamp, or project experience in Data Analytics, Data Science, Business Intelligence, or Machine Learning Exposure to Financial Services, Fin Tech, Retail, E-commerce, Logistics, or other data-intensive industries Familiarity with Git and Git Hub Experience using Jupyter Notebook Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP) Exposure to Big Query, Snowflake, Redshift, Databricks, or other modern data platforms Experience with Excel, Tableau, Power BI, Looker, or similar analytics tools Exposure to Machine Learning, Predictive Analytics, or Statistical Modeling Exposure to Generative AI, Large Language Models (LLMs), or AI-powered applications Git Hub portfolio, Kaggle projects, university projects, bootcamp projects, or personal Data Analytics / Data Science projects

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.</li><li>Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.</li><li>Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Fluency in English is mandatory; proficiency in Arabic is a Must.</p></li><li><p>Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.</p></li><li><p>Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.</p></li><li><p>1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.</p></li></ul><p></p></section>