Legal Affairs Jobs
3655 Jobs Found
EHIF
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Role</strong></p><br><p>This is an exciting opportunity for an experienced Construction Manager with a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.</p><br><p><strong>Our Clients and Projects </strong></p><br><p><strong>Designing the future. Transforming the world</strong></p><br><p>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory. <br> Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong>: Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:</strong> We are an organization actively committed to diversity and inclusion across our business </li> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market </li> <li><strong>Medical Insurance: </strong>Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover </li> <li><strong>End of Service Gratuity</strong>: In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan:</strong> Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones</li> <li><strong>Commitment to continued professional development</strong>: Development plans that are tailored to your individual needs and interests </li> <li><strong>Global connections: </strong>Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>The key objectives for this role are:</strong></p><br><ul> <li>Assures the quality and integrity of each project, bringing projects in on schedule and within budget</li> <li>Using in-house construction management procedures and experience, provide continuity and consistency of construction management with quality assurance and reliable control</li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules </li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules. Generally responsible for projects or subset of project with value above USD 500 million</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities: </strong></p><br><ul> <li>Responsible for construction and contractor related deliverables </li> <li>Supervises all areas on small projects and / or a subset / discipline on larger projects</li> <li>Responsible for management and execution of multiple field disciplines or a subset of assigned construction project(s) in accordance with the requirements of the contract between the company and the client, and in accordance with the company’s operating policies and principles</li> <li>Responsible for execution of the work in accordance with the quality standards and requirements specified for the project</li> <li>Manages and controls project cost and schedule of assigned disciplines / subset of on site construction</li> <li>Management of installation, commissioning and completion activities of materials and equipment</li> <li>Coordinates field personnel work schedules to maximize utilization and ensure work is delivered on schedule </li> <li>Ability to monitor work progress and report against the plan</li> <li>Ensure safety, quality and environmental responsibilities and accountabilities have been defined and communicated to workers engaged within their area(s) of control </li> <li>Ensure all workers within their area(s) of control receive appropriate training to perform their work in a safe, legal and competent manner including any Health and Safety and site-specific inductions </li> <li>Initiate safety, quality and environmental processes within their area(s) of control, including toolbox meetings, inspections, and the identification, assessment and control of risks in accordance with Wood and client requirements</li> <li>Manages and controls project cost and schedule of assigned discipline / subset of on site construction. Utilize Commercial processes to capture variations effectively</li> <li>Coordinate supply and delivery of equipment, subcontractors, consumables, accommodation and other project-specific requirements, in accordance with client/contract document specifications and in accordance with Wood Policies & Procedures</li> <li>Understand and manage the industrial relations environment impacting the site and report any issues as required</li> <li>Works with engineering in the design phases to influence the design for optimum constructability </li></ul><br>Qualifications:<br> <p><strong>Skills And Qualifications </strong></p><br><br> <p><strong>What makes you remarkable? </strong></p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges. </p><br><br> <p><strong>Expected:</strong></p><br><br><ul> <li>Degree with a minimum of 20 years Oil and Gas industry experience, including at least 5 years on major capital projects, (> 500 M USD) with Construction Management and Site Management focus</li> <li>Experience within an Oil and Gas operating company is also highly desired and may be considered in lieu of capital project experience</li> <li>Must have excellent communications skills, both written and verbal, with a strong command of the English language.</li> <li>Must be willing to travel extensively for multi-week periods and have the flexibility to adjust work location to support project needs</li> <li>Must be qualified to obtain a CICPA and a UAE work visa</li></ul> </div>
Kerzner International Management
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span> </span><p><span><span><span>Vice President, Audit & Risk Management</span></span></span> <br>
<span><span>(<span>20435</span></span></span>)</p><br> <p><span><span>At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion. </span></span><br> </p><br>
<p><span><span>Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.</span></span><br> </p><br> <p><span>The Vice President, Internal Audit & Risk Management is responsible for leading and continuously enhancing the Internal Audit Function that evaluates and improves the effectiveness of governance, risk management, internal controls, compliance, fraud risk management, cybersecurity oversight, ESG governance and operational efficiency covering functions and programs, projects, and processes of Kerzner International across its global portfolio of ultra-luxury hospitality properties including Atlantis, One&Only, SIRO, and Rare Finds brands worldwide. </span></p><br> <p><span>Functionally reporting to the Audit Committee and administratively to the CEO, position ensures full conformance with The Institute of Internal Auditor’s Global Internal Audit Standards (GIAS), promotes a strong ethical culture and provides independent and objective assurance and advisory services to the Board of Directors, primarily through the Audit Committee, regarding the effectiveness of governance, risk management and internal control processes across the Group. The position also provides insights and recommendations to Executive Management to support the achievement of strategic objectives while maintaining organizational independence and objectivity.</span></p><br> <p><strong><span>Key Responsibilities</span></strong></p><br> <p><span>Internal Audit Leadership and Strategy</span></p><br>
<ul>
<li><span>Develop and maintain a multi-year Internal Audit Strategy aligned with Group objectives, stakeholder expectations, and emerging risks. </span></li>
<li><span>Establish a vision and roadmap for a best-in-class Internal Audit Function aligned with GIAS and leading international practices. </span></li>
<li><span>Ensure the audit function remains agile and responsive to changing business conditions, geopolitical developments, economic risks, and hospitality industry trends. </span></li>
<li><span>Develop annual risk-based audit plans for approval by the Audit Committee.</span></li>
<li><span>Present strategic priorities, budgetary and resource requirements, and audit outcomes to the Audit Committee and Executive Leadership.</span></li>
<li><span>Represent Internal Audit function at senior leadership meetings and strategic planning sessions </span></li>
</ul> <p><span>Audit and Advisory Engagement Execution</span></p><br>
<ul>
<li><span>Lead and oversee the conduct of engagements and ensure these conform with the GIAS and approved methodologies. </span></li>
<li><span>Monitor implementation of audit recommendations ensuring timely resolution of control deficiencies </span></li>
</ul> <p><span>Audit Committee and Board Governance</span></p><br>
<ul>
<li><span>Serve as principal advisor to the Audit Committee regarding governance effectiveness, risk management, internal controls, fraud investigations and regulatory concerns.</span></li>
<li><span>Provide periodic reporting on audit plan delivery, audit findings and resolution, and audit quality</span></li>
</ul> <p><span>Governance Oversight</span></p><br>
<ul>
<li><span>Provide independent assurance regarding the effectiveness of corporate governance processes, Board oversight, organizational culture and ethics, delegation of authority frameworks, strategic planning process, third party governance, ESG governance, crisis management and business continuity governance and whistleblowing mechanisms.</span></li>
</ul> <p><span>Risk Management Assurance</span></p><br>
<ul>
<li><span>Evaluate and provide assurance on the Group’s Enterprise Risk Management framework and related processes. </span></li>
<li><span>Stay current with industry trends, regulatory changes, and emerging risks affecting hospitality sector </span></li>
<li><span>Ensure audit planning is driven by a comprehensive enterprise-wide risk assessment process.</span></li>
</ul> <p><span>Internal Control Assurance</span></p><br>
<ul>
<li><span>Assess the design and operating effectiveness of controls covering operations, financial controls and corporate functions. </span></li>
<li><span>Provide an annual opinion regarding the adequacy and effectiveness of internal controls.</span></li>
</ul> <p><span>Fraud Risk Management and Investigations</span></p><br>
<ul>
<li><span>Evaluate fraud risk management framework and oversee fraud risk assessments.</span></li>
<li><span>Lead special investigations and forensic reviews and coordinate with Legal, Compliance, HR and external advisors when required.</span></li>
<li><span>Report significant matters directly to the Audit Committee and monitor implementation of corrective actions. </span></li>
</ul> <p><span>Technology and Cybersecurity Assurance</span></p><br>
<ul>
<li><span>Provide assurance over information security and cybersecurity. </span></li>
<li><span>Lead adoption of data analytics and continuous auditing and automated testing.</span></li>
</ul> <p><span>Regulatory and Compliance Assurance</span></p><br>
<ul>
<li><span>Provide assurance on compliance with applicable laws, rules, regulations, policies and procedures across the global portfolio</span><span>.</span></li>
<li><span>Coordinate assurance activities to avoid duplication with other assurance providers.</span></li>
</ul> <p><span>Advisory Services </span></p><br>
<ul>
<li><span>Provide independent advisory services to Executive Management aimed at enhancing governance, risk management, internal controls, operational effectiveness, and organizational performance</span></li>
</ul> <p><span>Internal Audit Quality and Standards Compliance</span></p><br>
<ul>
<li><span>Maintain full conformance with the IIA Global Internal Audit Standards. </span></li>
<li><span>Establish methodologies, policies, procedures, and audit manuals. </span></li>
<li><span> Implement an Internal Audit Quality Assurance and Improvement Program (QAIP). </span></li>
</ul> <p><strong><span>Experience and Educational requirements </span></strong></p><br>
<ul>
<li><span>Bachelor's degree in Accounting, Finance, Business Administration, or related field required; Master's degree preferred.</span></li>
<li><span>Professional certifications required including CIA (Certified Internal Auditor), CPA, ACCA, or equivalent. </span></li>
<li><span>Minimum 15+ years of progressive internal audit, risk management, controls, governance or public accounting experience.</span></li>
<li><span>At least 8-10 years in senior internal audit leadership roles with team management responsibility and prior interaction with Board and Audit Committees. </span></li>
<li><span>Extensive experience in hospitality, real estate, or multi-unit operations preferred. </span></li>
<li><span>Deep knowledge of internal control frameworks including COSO, SOX compliance, and risk management principles </span></li>
<li><span>Strong understanding of accounting standards including IFRS and US GAAP. </span></li>
<li><span>Experience conducting operational, financial, compliance, and IT audits across international operations. </span></li>
<li><span>Proven ability to identify risks, evaluate controls, and provide practical recommendations to management.</span></li>
<li><span>Excellent analytical and problem-solving skills with ability to synthesize complex information </span></li>
<li><span>Outstanding written and verbal communication skills with ability to present findings to senior executives and Audit Committee. </span></li>
<li><span>Strong leadership capabilities with track record of developing high-performing audit teams.</span></li>
<li><span>Experience with audit management software and data analytics tools.</span></li>
<li><span>Knowledge of fraud detection techniques and investigation methodologies </span></li>
<li><span>Ability to build relationships and influence stakeholders at all organizational levels </span></li>
<li><span>Understanding of hospitality industry operations, revenue cycle, and key business processes.</span></li>
<li><span>Experience working with external auditors and coordinating audit activities.</span></li>
<li><span>Willingness to travel internationally to conduct audits and support properties across the portfolio. </span></li>
</ul>
<p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join </span></span></p> </div>
AMSI
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>The Chief Accountant plays a leading role in ensuring a learning environment that provides all necessary infrastructure to cater to the needs of students, staff, and visitors. He/she is responsible for overseeing, supervising, and directing the daily operations of all support units of the school in conformance with policies, procedures and regulations set by AMSI and in compliance with KHDA and relevant authorities’ requirements. </span></p><br><p><span>The Chief Accountant supervises all non-academic support staff and is in charge with managing and overseeing the proper implementation of Finance and Accounting, ICT, and Registration operations in the school.</span></p><br><br><ul><li>Supervises the accounting staff and ensures that all accounting and financial reporting procedures are consistent and aligned with set policies and procedures as stipulated by AMSI</li><li>Leads, manages and supervises related support staff operations including registration supervision, procurement management, catering management, fixed asset management, inventory management and related ICT management</li><li>Attends SLT meetings related to his/her duties and provides guidance and recommendations on the best use of resources</li><li>Contributes to the overall strategic and development plans of the school</li><li>Takes charge of the financial responsibilities and related decisions in the absence of the Principal</li><li>Plans and manages the implementation of all required changes related to his/her role as stipulated in the school development plan and the overall strategic plan</li><li>Collaborates on establishing and submitting a proposed budget to AMSI for approval, and assists in the overall financial planning process of the school</li><li>Establishes and maintains an effective system for fixed asset management keeping an inventory for all school supplies, materials and equipment</li><li>Uses the approved budget to actively supervise and control expenditures and takes appropriate action when fraud is suspected</li><li>Monitors the implementation of school financial agreements and supervises all appropriate school insurance policies</li><li>Manages employee payroll and ensures that it is prepared accurately, timely and meets all organizational and legal requirements</li><li>Reviews and coordinates with Human Capital regarding all staff allowances and benefits and other employee-related payments.</li><li>Coordinates with Human Capital regarding the financial aspects of new staff appointments, job offers, salary details, yearly allowances, monthly additions and deductions.</li><li>Reviews and processes final settlements for resigned and terminated employees.</li><li>Ensures payroll related accounting entries and reconciliations are accurate and completed on a timely basis.</li><li>Manages and monitors the operation of the school bank accounts ensuring that a monthly reconciliation is undertaken</li><li>Ensures that all collected monies are deposited on time and in compliance with AMSI’s set rules and regulations</li><li>Manages the accounting procedures for school trips and external activities ensuring that accurate costing is established</li><li>13. Manages all cash collections from the food services program ensuring accurate receipts and reconciliations</li><li>Prepares monthly, term and end of year financial statements and reports and liaises with external auditors according to need</li><li>Provides detailed reports on school accounting procedures and operations according to a fixed schedule, reporting any issues or discrepancy immediately</li><li>Monitors expenditure against budgeted items and reports any deviation.</li><li>Manages and reviews contractual obligations for subcontracted school services</li><li>Manages the school’s accounting operations and ensures accounting systems are functioning efficiently in accordance with set policies and procedures, conducting regular accounting checks and reviews as needed</li><li>Ensures that all school financial targets are met with regards to: revenue, cost control, profit and loss management</li><li>Implements systems for overseeing all operating costs to ensure that they are aligned with focused revenue</li><li>Suggests budget reviews if needed to answer to significant or unexpected developments</li><li>Presents proposals of activities to AMSI in a timely fashion and with clear costing and financial requirements</li><li>Provides current budgetary information to relevant parties as required</li><li>Establishes and manages internal controls in compliance with AMSI’s policies and procedure in order to ensure accountability</li><li>Manages and processes all purchases and invoicing according to the rules and regulations set by AMSI and checks them for accuracy</li><li>Issues and processes checks for approved payments and processes petty cash requests and transactions</li><li>Uses the school’s financial management system, to accurately account for the banking of all revenue and money raised from activities.</li><li><span>Ensures full compliance with UAE Federal Tax Authority (FTA) regulations, including timely and accurate filing of VAT returns and Corporate Tax obligations in accordance with UAE Value Added Tax Law and the UAE Corporate Tax Law.</span></li><li><span>Maintains proper supporting documentation and records for all accounting transactions</span>.</li><li><span>Audits, reviews and controls all school payments and bank transfers to ensure accuracy, proper supporting documentation, compliance with approved procedures, and availability of the required approvals before submitting them to the senior management for final authorization and signature</span>.</li><li><span>Coordinates in preparing and designing the school’s daily/periodic bank position, ensuring the reconciliation and alignments between the school’s internal financial reports and the bank reports</span>.</li><li>Monitors the accuracy and completeness of the General Ledger and ensures appropriate month<span>-</span>end and year-end reconciliations and closing procedures.</li><li>Prepares and reviews the school’s monthly, quarterly and annual financial statements. (Balance Sheets, Profit & Loss, Trial Balances and other management financial reports.)</li><li>Coordinates and prepares all external financial and regulatory reports required by all the government and external authorities and other inspections.</li><li>Coordinates closely with the IT department or software development team on the implementation, enhancement and development of financial systems and digital solutions that support the school’s operational and financial requirements.</li><li>Establishes and maintains administrative systems and processes</li><li>Collaborates with the Principal in managing the overall school administrative functions</li><li>Ensures that student admission and registration processes are streamlined and aligned with the set policies and procedures</li><li>Develops and reviews registration forms, terma and condition, and other related documents</li><li>Establishes and implements processes to evaluate and improve administrative systems</li><li>Ensures procedures are in place that allow for the continuity of service in case of disruptions</li><li>Oversees all financial aspects of personnel management and ensures they are aligned with AMSI’s policies as well as the rules and regulations stipulated by KHDA and other relevant authorities</li><li>Ensures that payroll services for all school staff is conducted properly</li><li>Ensures that all staff members understand the policies and procedures associated with their work </li></ul><p><strong>DISCLAIMER </strong><span>The job description above provides an overview of the nature and level of work performed by the Chief Accountant. It should by no means be interpreted as a cumulative list of duties. Other responsibilities may be delegated to the candidate for this job.</span></p><br><br><ul><li>Minimum Bachelor’s Degree in Business, Accounting, (or equivalent) from an accredited university or a combination of related degree and experience<br></li><li>Certification as a CA, CPA, or CMA is preferred<br></li><li>At least three years of successful managerial accounting experience preferably in a school setting <br></li><li>Advanced financial management skills – keeping budgets, managing expenses, etc.<br></li><li>Advanced computer skills supporting this type of work, including and not limited to word processing tools, spreadsheets, and presentation tools<br></li><li>6. Outstanding interpersonal and communication skills <br></li><li>7. Highly developed organizational and planning skills, including managing time, competing priorities and resources in a structured way<br></li><li>Excellent written and oral communication skills <br></li><li>High level of integrity and possesses a good moral character<br></li><li>Knowledge of accounting techniques related to payroll, accounts payable, accounts receivable, fixed assets accounting, and financial planning and administration<br></li><li>Ability to establish and maintain positive work relationships with members of the staff<br></li><li>Ability to set and manage clear and demanding performance expectations for individuals and teams<br></li><li>Ability to research, collect, compile, and analyze statistical data, maintain complete and accurate records, and develop meaningful reports from that information.<br></li><li>Ability to learn and correctly interpret and apply policies, procedures, laws, and regulations pertaining to assigned programs and functions <br></li><li>Ability to perform responsible and difficult technical and administrative work involving the use of independent judgment and personal initiative<br></li><li>Ability to interact effectively and sensitively with individuals from diverse backgrounds <br></li><li>Customer service oriented with the ability to handle face-to-face interactions tactfully</li></ul> </div>
EHIF
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Role</strong></p><br><p>This is an exciting opportunity for an experienced Construction Manager with a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.</p><br><p><strong>Our Clients and Projects </strong></p><br><p><strong>Designing the future. Transforming the world</strong></p><br><p>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory. <br> Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong>: Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:</strong> We are an organization actively committed to diversity and inclusion across our business </li> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market </li> <li><strong>Medical Insurance: </strong>Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover </li> <li><strong>End of Service Gratuity</strong>: In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan:</strong> Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones</li> <li><strong>Commitment to continued professional development</strong>: Development plans that are tailored to your individual needs and interests </li> <li><strong>Global connections: </strong>Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>The key objectives for this role are:</strong></p><br><ul> <li>Assures the quality and integrity of each project, bringing projects in on schedule and within budget</li> <li>Using in-house construction management procedures and experience, provide continuity and consistency of construction management with quality assurance and reliable control</li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules </li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules. Generally responsible for projects or subset of project with value above USD 500 million</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities: </strong></p><br><ul> <li>Responsible for construction and contractor related deliverables </li> <li>Supervises all areas on small projects and / or a subset / discipline on larger projects</li> <li>Responsible for management and execution of multiple field disciplines or a subset of assigned construction project(s) in accordance with the requirements of the contract between the company and the client, and in accordance with the company’s operating policies and principles</li> <li>Responsible for execution of the work in accordance with the quality standards and requirements specified for the project</li> <li>Manages and controls project cost and schedule of assigned disciplines / subset of on site construction</li> <li>Management of installation, commissioning and completion activities of materials and equipment</li> <li>Coordinates field personnel work schedules to maximize utilization and ensure work is delivered on schedule </li> <li>Ability to monitor work progress and report against the plan</li> <li>Ensure safety, quality and environmental responsibilities and accountabilities have been defined and communicated to workers engaged within their area(s) of control </li> <li>Ensure all workers within their area(s) of control receive appropriate training to perform their work in a safe, legal and competent manner including any Health and Safety and site-specific inductions </li> <li>Initiate safety, quality and environmental processes within their area(s) of control, including toolbox meetings, inspections, and the identification, assessment and control of risks in accordance with Wood and client requirements</li> <li>Manages and controls project cost and schedule of assigned discipline / subset of on site construction. Utilize Commercial processes to capture variations effectively</li> <li>Coordinate supply and delivery of equipment, subcontractors, consumables, accommodation and other project-specific requirements, in accordance with client/contract document specifications and in accordance with Wood Policies & Procedures</li> <li>Understand and manage the industrial relations environment impacting the site and report any issues as required</li> <li>Works with engineering in the design phases to influence the design for optimum constructability </li></ul><br>Qualifications:<br> <p><strong>Skills And Qualifications </strong></p><br><br> <p><strong>What makes you remarkable? </strong></p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges. </p><br><br> <p><strong>Expected:</strong></p><br><br><ul> <li>Degree with a minimum of 20 years Oil and Gas industry experience, including at least 5 years on major capital projects, (> 500 M USD) with Construction Management and Site Management focus</li> <li>Experience within an Oil and Gas operating company is also highly desired and may be considered in lieu of capital project experience</li> <li>Must have excellent communications skills, both written and verbal, with a strong command of the English language.</li> <li>Must be willing to travel extensively for multi-week periods and have the flexibility to adjust work location to support project needs</li> <li>Must be qualified to obtain a CICPA and a UAE work visa</li></ul> </div>
UAE - Dubai
We're Hiring: Senior Quantity Surveyor Location: United Arab Emirates (Remote) Employment Type: Full-Time Experience Level: Senior Work Arrangement: Fully Remote About UsWe are a globally focused organization delivering complex construction, infrastructure, real estate, engineering, and development projects across diverse markets. Our multidisciplinary teams combine commercial, engineering, project-management, procurement, design, and construction expertise to deliver projects safely, efficiently, and with strong commercial discipline. The Role We are seeking an experienced Senior Quantity Surveyor to lead commercial and cost-management activities across construction and development projects. The role will oversee cost planning, measurement, estimating, procurement, tendering, contract administration, valuations, variations, payment certification, cost reporting, final accounts, and commercial risk management throughout the project lifecycle. The ideal candidate will bring strong technical quantity-surveying expertise, commercial judgment, contract knowledge, analytical capability, and the ability to work effectively with clients, consultants, contractors, suppliers, and project teams. Key Responsibilities Lead quantity surveying and commercial management activities across assigned construction and development projects. Develop and maintain project cost plans, budgets, forecasts, and commercial strategies. Review project scope, drawings, specifications, schedules, and contract documents to establish accurate cost requirements. Prepare detailed quantity take-offs, bills of quantities, schedules of rates, and pricing documents. Measure building, civil, infrastructure, MEP, architectural, structural, and specialist works as applicable. Prepare and review cost estimates at feasibility, concept, design-development, tender, and construction stages. Develop elemental and detailed cost plans and monitor cost movement throughout the project lifecycle. Benchmark project costs against historical data, market rates, and comparable projects. Conduct cost analysis and identify opportunities for value engineering and cost optimization. Support project feasibility studies, investment appraisals, and financial business cases. Prepare tender documentation, bills of quantities, pricing schedules, and commercial instructions. Manage tendering and procurement processes in coordination with Procurement, Design, Engineering, and Project Management teams. Identify suitable contractors, subcontractors, suppliers, and specialist vendors for tender participation. Issue and manage requests for quotations, invitations to tender, clarifications, and commercial submissions. Review and analyze contractor and supplier tenders for completeness, compliance, qualifications, exclusions, and commercial risks. Prepare tender comparison reports and commercial recommendations. Lead or support commercial negotiations with contractors, subcontractors, consultants, and suppliers. Review contract terms, pricing mechanisms, payment provisions, retention, bonds, warranties, insurance, and commercial obligations. Administer construction contracts in accordance with approved terms and project procedures. Monitor contractor financial performance, commitments, expenditure, and forecast final cost. Prepare interim valuations and assess contractor applications for payment. Verify measured quantities, completed works, supporting documentation, and contractual entitlement before payment certification. Maintain accurate records of project costs, commitments, payments, variations, claims, and forecasts. Assess variations, change orders, instructions, and additional works for scope, quantity, valuation, and contractual entitlement. Prepare and negotiate variation quotations and commercial assessments. Monitor potential changes and ensure commercial impacts are identified before implementation where possible. Review extension-of-time and disruption claims from a commercial and contractual perspective. Assess loss-and-expense claims, prolongation costs, acceleration costs, and other contractor entitlements. Prepare commercial recommendations relating to claims, disputes, and contractual matters. Maintain variation, claims, payment, procurement, and commercial registers. Monitor project cash flow and prepare periodic cost forecasts. Prepare monthly commercial reports covering committed cost, actual expenditure, forecast final cost, variations, risks, and opportunities. Analyze cost movements and investigate significant variances against approved budgets. Establish and monitor project cost-control procedures and commercial governance. Identify commercial risks and develop mitigation strategies with project leadership. Support project managers and senior leadership with commercial advice and cost information. Provide independent cost advice to clients, developers, project directors, and other stakeholders. Review consultant, contractor, subcontractor, and supplier proposals for commercial completeness and value. Coordinate with architects, engineers, project managers, planners, procurement teams, finance teams, and legal advisers. Participate in design reviews to identify cost impacts and opportunities for value optimization. Monitor design development and assess the commercial impact of design changes. Support value-engineering workshops and evaluate alternative materials, systems, specifications, and construction methodologies. Maintain cost databases, market-rate information, historical project data, and benchmarking information. Monitor construction market conditions, labor costs, material prices, equipment costs, and supply-chain trends. Assess the commercial impact of inflation, foreign-exchange movements, material escalation, and market volatility where relevant. Review subcontractor accounts, payment applications, variations, and final accounts. Support procurement strategies and packaging decisions to improve cost, schedule, and commercial outcomes. Monitor procurement commitments against approved budgets and project cash-flow requirements. Prepare and negotiate subcontract and supplier final accounts. Lead the preparation and agreement of main-contract final accounts. Ensure all commercial records and supporting documentation are complete, accurate, and properly maintained. Support internal, client, lender, regulatory, and external commercial audits. Ensure compliance with applicable contractual, commercial, procurement, financial, and project-governance requirements. Identify potential contractual disputes at an early stage and support resolution through structured commercial analysis. Maintain effective documentation and evidence trails for commercial decisions and contractual matters. Mentor junior quantity surveyors, commercial assistants, and other project-commercial personnel. Establish consistent measurement, estimating, reporting, and commercial-management standards across projects. Promote best practices in cost control, contract administration, procurement, and commercial risk management. Evaluate digital quantity-surveying, cost-management, BIM, estimating, and commercial-management technologies. Use BIM and digital measurement tools where appropriate to improve quantity accuracy and cost visibility. Provide senior management with regular reports on project cost, commercial risks, claims, variations, forecasts, and financial performance. Key Performance Indicators Project cost variance Forecast final cost accuracy Budget adherence Cost-plan accuracy Cost-estimate accuracy Quantity measurement accuracy Tender savings and competitiveness Procurement cost efficiency Tender turnaround time Tender evaluation accuracy Contractor commercial performance Subcontractor commercial performance Variation identification and resolution Variation value versus approved budget Variation approval cycle time Claims resolution performance Payment certification accuracy Payment turnaround time Final-account completion Final-account variance Cost-reporting timeliness Forecast accuracy Cost-risk identification Commercial risk mitigation Value-engineering savings Cost-saving opportunities identified Procurement savings Cash-flow forecast accuracy Contract compliance Commercial documentation accuracy Audit findings and closure Commercial dispute resolution Subcontractor account settlement Project commercial performance Cost per project milestone Commercial team productivity Client and stakeholder satisfaction Cost-management process improvement Digital measurement and reporting adoption Ideal Candidate The successful candidate should have strong experience in quantity surveying, cost management, commercial management, construction economics, contract administration, or project commercial management, preferably across major building, infrastructure, engineering, real estate, or development projects. The candidate should demonstrate:Extensive experience in quantity surveying and construction cost management. Strong knowledge of measurement, estimating, cost planning, tendering, procurement, and commercial administration. Proven experience managing project costs from pre-contract through construction and final account. Strong understanding of construction contracts and commercial principles. Experience with variations, claims, valuations, payment applications, and final accounts. Strong knowledge of construction measurement standards and methods. Experience preparing and reviewing bills of quantities and schedules of rates. Strong tender analysis, bid evaluation, and commercial negotiation capabilities. Experience working with main contractors, subcontractors, suppliers, consultants, and specialist vendors. Strong understanding of building, civil, structural, architectural, and MEP construction costs. Ability to interpret technical drawings, specifications, schedules, and contract documentation. Strong cost-analysis, forecasting, budgeting, and financial-reporting skills. Excellent commercial judgment and risk-assessment capabilities.
UAE - Abu Dhabi
Job Description<br><br>The Role<br><br>This is an exciting opportunity for an experienced Structural Construction Superintendent with multi disciplinary experience and a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.<br><br>Our Clients and Projects <br><br>Designing the future. Transforming the world<br><br>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.<br><br>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.<br><br>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organisation actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field<br><br>The Key Objectives For This Role Are<br><br>Assures the quality and integrity of each project, bringing projects in on schedule and within budget. Using in-house construction management procedures and experience, provide continuity and consistency of construction management with quality assurance and reliable control Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules. Generally responsible for projects or subset of project with value above USD 500 million<br><br>Responsibilities<br><br>Key Accountabilities and Responsibilities: <br><br>Responsible for construction and contractor related deliverables Supervises all areas on small projects and / or a subset / discipline on larger projects Responsible for management and execution of multiple field disciplines or a subset of assigned construction project(s) in accordance with the requirements of the contract between the company and the client, and in accordance with the company’s operating policies and principles Responsible for execution of the work in accordance with the quality standards and requirements specified for the project Manages and controls project cost and schedule of assigned disciplines / subset of on site construction Management of installation, commissioning and completion activities of materials and equipment Coordinates field personnel work schedules to maximise utilisation and ensure work is delivered on schedule Ability to monitor work progress and report against the plan Ensure safety, quality and environmental responsibilities and accountabilities have been defined and communicated to workers engaged within their area(s) of control Ensure all workers within their area(s) of control receive appropriate training to perform their work in a safe, legal and competent manner including any Health and Safety and site-specific inductions Initiate safety, quality and environmental processes within their area(s) of control, including toolbox meetings, inspections, and the identification, assessment and control of risks in accordance with Wood and client requirements Manages and controls project cost and schedule of assigned discipline / subset of on site construction. Utilise Commercial processes to capture variations effectively Coordinate supply and delivery of equipment, subcontractors, consumables, accommodation and other project-specific requirements, in accordance with client/contract document specifications and in accordance with Wood Policies & Procedures Understand and manage the industrial relations environment impacting the site and report any issues as required Works with engineering in the design phases to influence the design for optimum constructability <br><br>Qualifications<br><br>Skills And Qualifications <br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Expected<br><br>Degree with a minimum of 15 years Oil and Gas industry experience, including at least 5 years on major capital projects, (> 500 M USD) with Construction Management and Site Management focus Experience within an Oil and Gas operating company is also highly desired and may be considered in lieu of capital project experience Must have excellent communications skills, both written and verbal, with a strong command of the English language. Must be willing to travel extensively for multi-week periods and have the flexibility to adjust work location to support project needs Must be qualified to obtain a CICPA and a UAE work visa<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
UAE - Abu Dhabi
Our client is a leading global Web3 and crypto enterprise with multiple awards and a strong reputation across the wider crypto sector. As part of its continued expansion, the company is looking to make another key hire for its Middle East team.<br>Role Requirement We are looking for an experienced Portfolio Manager to take ownership of the day-to-day management and strategic oversight of the fund’s segregated portfolios. This role is responsible for driving investment execution, allocating capital across DeFi ecosystems, centralised exchanges (CEX), and real-world asset opportunities, while overseeing both on-chain and off-chain operational activities. Blending institutional portfolio management with digital asset expertise, the position requires a hands-on approach to blockchain-based fund operations, including trade execution, custodian relationships, smart contract interactions, and the seamless administration of investment processes across traditional and decentralised financial markets.<br>Key Responsibilities Investment Management & Strategy Execution Execute Investment Committee-approved portfolio transactions and strategies, including staking, lending, liquidity provision, leveraged yield strategies, and external manager allocations. Deploy capital to approved DeFi protocols via the institutional custody platform, ensuring whitelisted integrations, appropriate position sizing, and risk controls. Manage capital allocations to quantitative managers through segregated CEX accounts, including setup, funding, rebalancing, and redemptions. Monitor portfolio exposures daily, including yield, protocol stability, liquidation thresholds, counterparty risk, and compliance with Investment Committee limits. Review portfolio positioning for rebalancing or yield optimisation opportunities, executing approved changes within authority and escalating mandate exceptions to the Investment Committee. Oversee MMF liquidity allocation to maintain cash availability and meet redemption obligations within fund parameters.<br>Fund Operations & Trade Execution Manage fund cash and digital asset movements, including fiat-stablecoin conversions, custody wallet transfers, DeFi/CEX allocations, and off-ramping for redemptions and operational payments. Coordinate with the digital asset custodian on transactions, wallet and protocol whitelists, policy engine settings, and secure wallet infrastructure management. Authorise fiat payments and USDC redemption distributions, coordinating with the fund administrator for timely, accurate settlement. Work with the fund administrator on subscriptions, redemptions, mint/burn instructions, NAV data, and daily on-chain/off-chain reconciliations. Manage relationships with external quantitative managers, monitoring performance, reviewing reports, and coordinating withdrawals, reallocations, and redeployment as needed.<br>Risk Management & Compliance Oversee portfolio risk controls in line with Investment Committee directives, including diversification, TVL thresholds, venue concentration, leverage, and drawdown limits. Assess operational and counterparty risks across DeFi and centralised environments, including smart contract, oracle, governance, credit, and exchange-related risks. Support AML/KYC compliance with the fund administrator, covering investor onboarding, due diligence, reviews, and sanctions screening. Manage operational incidents by assessing impact, coordinating responses, and implementing corrective actions, including emergency smart contract interventions when needed. Prepare post-incident documentation, support root cause analysis, and assist with regulatory filings and notifications, including CIMA submissions where applicable.<br>Reporting & Stakeholder Management Provide portfolio holdings, transaction records, and performance data to support NAV production and investor reporting. Present regular Investment Committee updates on portfolio results, key risks, operational developments, and material issues. Serve as the main contact for external partners, coordinating operational, compliance, and regulatory matters with administrators, custodians, auditors, and legal advisers. Support the annual audit by providing requested documentation, including trade histories, investment records, Investment Committee minutes, and rebalancing details.<br>Requirements Experience Minimum 5 years’ experience in portfolio management, trading, investment operations, or a related field, with proven experience in one or more of the following:Managing discretionary portfolios or proprietary trading strategies in institutional finance. Working in digital asset environments, including DeFi, yield strategies, quantitative models, or multi-manager crypto funds. Performing fund operations or middle/back-office functions, including trade execution, reconciliation, settlement, and custodian engagement. Operating in blockchain or digital assets, including custody, tokenised products, or infrastructure in a leadership or supervisory role.<br>Experience will be assessed against the role’s scope. In line with FSRA expectations, proprietary trading experience in regulated financial institutions may qualify for discretionary portfolio management, while blockchain, digital asset, or related experience may be considered where it demonstrates the required expertise and supervisory capability.<br>Technical Knowledge Strong DeFi knowledge across lending, staking, liquidity pools, yield optimisation, and protocol operations. Understanding of quantitative digital asset strategies, including delta-neutral, basis, carry, and perpetual futures approaches. Familiarity with Ethereum infrastructure, smart contracts, ERC-20 standards, and on-chain transaction execution. Hands-on experience with institutional custody platforms, transaction controls, DeFi integrations, wallet administration, and secure asset management. Understanding of institutional fund structures, including Cayman SPCs, segregated portfolios, NAV production, fund accounting, and administration workflows.<br>Skills & Competencies Strong operational discipline, coordinating complex workflows with accuracy and attention to detail. Risk-focused mindset, able to identify, assess, and escalate key operational, market, counterparty, or protocol risks. Excellent communicator, providing clear, accurate, and timely updates to internal and external stakeholders. Works independently within governance frameworks, using sound judgement and escalating approval matters. Flexible and resilient in fast-paced environments with evolving processes, controls, and operating models.<br>Qualifications Bachelor’s degree in Finance, Economics, Computer Science, Engineering, or a related discipline; MBA, MSc, or CFA preferred but not essential. Professional credentials including CFA, CAIA, FRM, or comparable industry certifications will be viewed favourably and considered an added benefit. Must meet, or be capable of meeting, the eligibility requirements for registration as a Relevant Professional with the ADGM Financial Services Regulatory Authority (FSRA).<br>What they Offer Help launch and scale an institutional tokenised fund platform, shaping strategy, operations, and long-term success. Own investment execution and on-chain activity, with meaningful portfolio management involvement. Work with international investors and stakeholders across North America, Asia, and the Middle East. Receive a competitive package, including base salary, performance incentives, and potential equity or token-based rewards. Join a collaborative, high-growth digital assets team backed by an established global ecosystem.<br>This opportunity offers an amazing package and salary for the successful applicant. To apply for this role, please forward your CV using the link.<br>For additional information about open vacancies and events we are attending, please feel free to follow our Linked In Page. We are presently working on numerous client roles at Block Delta.
UAE - Abu Dhabi
Overview<br><br>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.<br><br>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.<br><br>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of Atkins Réalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.<br><br>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of Atkins Réalis as a leading Data Centre engineering consultant.<br><br>Your role<br><br>Technical Leadership & Engineering Excellence<br><br>Act as the highest level of technical authority for on Data Centre projects. Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments. Review and approve major engineering strategies, design philosophies and technical solutions. Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters. Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility. Support projects through design reviews, assurance gates and independent technical audits. Promote best practice engineering methodologies and continuous improvement across project teams. Champion technical excellence and innovation throughout the project lifecycle.<br><br>Design Governance & Quality Assurance<br><br>Ensure compliance with Atkins Réalis quality management processes, technical governance frameworks and OCRA requirements. Lead peer reviews, technical audits and independent design verifications. Maintain alignment with applicable international standards, local authority regulations and client requirements. Monitor technical risks and develop mitigation strategies. Ensure lessons learned are captured and incorporated into future project delivery. Act as technical signatory for major deliverables where delegated authority permits.<br><br>Data Centre Subject Matter Expertise<br><br>Provide specialist expertise in mission-critical building systems including:Civil, Architectural and Structural envelope. Power generation and distribution systems. UPS systems and battery technologies. Cooling and thermal management systems. Water conservation and sustainability solutions. Fire protection and life safety systems. Building Management Systems (BMS). Data Centre Infrastructure Management (DCIM). Security and critical communications systems. Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation. Promote adoption of innovative solutions that improve performance, resilience and sustainability.<br><br>Market Sector Development<br><br>Working jointly with the Market Director:Support development and implementation of the regional Data Centre market strategy. Identify emerging opportunities and growth areas within the mission-critical sector. Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners. Participate in executive client engagement programmes. Represent Atkins Réalis at industry forums, conferences and sector events. Develop sector-specific marketing material, thought leadership publications and technical papers. Contribute to annual business planning, forecasting and pipeline development. Support strategic account planning and key client relationship management. Help position Atkins Réalis as a preferred engineering advisor within the Data Centre market.<br><br>Work Winning & Client Development<br><br>Lead technical input for strategic pursuits and major bids. Develop compelling technical methodologies and delivery strategies. Participate in bid/no bid assessments and opportunity reviews. Support fee development, risk assessments and resource planning activities. Prepare and deliver client presentations and interview submissions. Provide technical leadership during proposal development activities. Support contract negotiations and technical clarifications where required.<br><br>Project Delivery Leadership<br><br>Provide technical oversight across multiple commissions simultaneously. Support Project Directors and Project Managers in delivering successful outcomes. Ensure projects are delivered safely, profitably and in accordance with client requirements. Review project performance, technical risks and resource requirements. Assist in resolving project issues that may impact programme, quality or commercial performance. Support strategic decisions on complex or high-risk projects.<br><br>Digital Engineering & Innovation<br><br>Drive adoption of digital engineering methodologies within the Data Centre sector. Promote BIM, Digital Twin and data-centric delivery approaches. Support implementation of automation, AI-enabled workflows and advanced analytical tools. Champion innovation initiatives that improve project delivery efficiency and design quality. Collaborate with digital delivery leaders to establish industry-leading technical practices.<br><br>Sustainability & Future Ready Design<br><br>Champion sustainable and resilient Data Centre design principles. Support implementation of decarbonisation strategies and Net Zero objectives. Promote efficient energy and water utilisation solutions. Encourage adoption of circular economy principles where appropriate. Guide project teams in achieving client sustainability targets and recognised sustainability certifications.<br><br>People Leadership & Capability Development<br><br>Mentor and develop senior engineering staff and future leaders. Support succession planning. Assist in recruitment, retention and workforce planning activities. Foster a culture of collaboration, inclusion, accountability and continuous learning. Contribute to talent reviews and career development discussions. Promote knowledge sharing across the regional and global Data Centre communities.<br><br>About You<br><br>Key Accountabilities<br><br>The role holder shall be accountable for:Technical quality of Data Centre engineering outputs. Technical governance compliance and risk management. Successful delivery of major and complex Data Centre projects. Growth of Atkins Réalis' technical reputation within the market. Development of Data Centre sector capability and market presence. Contribution to sector revenue growth and work winning. Technical development and mentoring of engineering teams. Adoption of innovation and digital delivery initiatives.<br><br>Education<br><br>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline. Master's Degree desirable.<br><br>Professional Qualifications<br><br>Chartered Engineer status (CEng, PE or equivalent recognised institution). Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.<br><br>Experience<br><br>Typically 20+ years post-graduate experience. Significant experience delivering mission-critical or Data Centre projects. Proven record of leadership within a major international consultancy. Demonstrated capability managing complex multidisciplinary engineering teams. Strong client-facing and stakeholder management experience. Evidence of successful work-winning and business development activities.<br><br>Technical Knowledge<br><br>Demonstrable knowledge of:Uptime Institute principles. TIA-942. ASHRAE Data Centre guidance. NFPA standards. IEC and IEEE standards. High-voltage and low-voltage electrical systems. Critical cooling technologies. Resilience and redundancy strategies. Sustainability and energy optimisation approaches.<br><br>Leadership Competencies<br><br>Strategic thinking. Commercial awareness. Client focus. Technical authority and influence. Decision making under uncertainty. Collaboration and stakeholder management. Coaching and talent development. Innovation and change leadership.<br><br>Success Measures<br><br>Delivery of technically compliant and high-quality project outcomes. Positive client feedback and repeat business. Growth in Data Centre market share and pipeline. Achievement of work-winning targets. Strong safety and quality performance. Development and retention of high-performing technical teams. Increased adoption of digital and innovative delivery practices. Recognition of Atkins Réalis as a leading Data Centre engineering consultant in the region.<br><br>Rewards & benefits<br><br>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.<br><br>This Includes<br><br>Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation & housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.<br><br>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<br><br>About Atkins Réalis<br><br>We're Atkins Réalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.<br><br>Find out more.
SNC-Lavalin Fayez Engineering
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Job Description</b>Overview<p>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.</p><br><p>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.</p><br><p>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of AtkinsRéalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.</p><br><p>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of AtkinsRéalis as a leading Data Centre engineering consultant.</p><br>Your role<p><b>Technical Leadership & Engineering Excellence</b></p><br><ul><li>Act as the highest level of technical authority for on Data Centre projects.</li><li>Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments.</li><li>Review and approve major engineering strategies, design philosophies and technical solutions.</li><li>Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters.</li><li>Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility.</li><li>Support projects through design reviews, assurance gates and independent technical audits.</li><li>Promote best practice engineering methodologies and continuous improvement across project teams.</li><li>Champion technical excellence and innovation throughout the project lifecycle.</li></ul><p><b>Design Governance & Quality Assurance</b></p><br><ul><li>Ensure compliance with AtkinsRéalis quality management processes, technical governance frameworks and OCRA requirements.</li><li>Lead peer reviews, technical audits and independent design verifications.</li><li>Maintain alignment with applicable international standards, local authority regulations and client requirements.</li><li>Monitor technical risks and develop mitigation strategies.</li><li>Ensure lessons learned are captured and incorporated into future project delivery.</li><li>Act as technical signatory for major deliverables where delegated authority permits.</li></ul><p><b>Data Centre Subject Matter Expertise</b></p><br><ul><li>Provide specialist expertise in mission-critical building systems including:</li><li>Civil, Architectural and Structural envelope.</li><li>Power generation and distribution systems.</li><li>UPS systems and battery technologies.</li><li>Cooling and thermal management systems.</li><li>Water conservation and sustainability solutions.</li><li>Fire protection and life safety systems.</li><li>Building Management Systems (BMS).</li><li>Data Centre Infrastructure Management (DCIM).</li><li>Security and critical communications systems.</li><li>Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation.</li><li>Promote adoption of innovative solutions that improve performance, resilience and sustainability.</li></ul><p><b>Market Sector Development</b></p><br><ul><li>Working jointly with the Market Director:</li><li>Support development and implementation of the regional Data Centre market strategy.</li><li>Identify emerging opportunities and growth areas within the mission-critical sector.</li><li>Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners.</li><li>Participate in executive client engagement programmes.</li><li>Represent AtkinsRéalis at industry forums, conferences and sector events.</li><li>Develop sector-specific marketing material, thought leadership publications and technical papers.</li><li>Contribute to annual business planning, forecasting and pipeline development.</li><li>Support strategic account planning and key client relationship management.</li><li>Help position AtkinsRéalis as a preferred engineering advisor within the Data Centre market.</li></ul><p><b>Work Winning & Client Development</b></p><br><ul><li>Lead technical input for strategic pursuits and major bids.</li><li>Develop compelling technical methodologies and delivery strategies.</li><li>Participate in bid/no bid assessments and opportunity reviews.</li><li>Support fee development, risk assessments and resource planning activities.</li><li>Prepare and deliver client presentations and interview submissions.</li><li>Provide technical leadership during proposal development activities.</li><li>Support contract negotiations and technical clarifications where required.</li></ul><p><b>Project Delivery Leadership</b></p><br><ul><li>Provide technical oversight across multiple commissions simultaneously.</li><li>Support Project Directors and Project Managers in delivering successful outcomes.</li><li>Ensure projects are delivered safely, profitably and in accordance with client requirements.</li><li>Review project performance, technical risks and resource requirements.</li><li>Assist in resolving project issues that may impact programme, quality or commercial performance.</li><li>Support strategic decisions on complex or high-risk projects.</li></ul><p><b>Digital Engineering & Innovation</b></p><br><ul><li>Drive adoption of digital engineering methodologies within the Data Centre sector.</li><li>Promote BIM, Digital Twin and data-centric delivery approaches.</li><li>Support implementation of automation, AI-enabled workflows and advanced analytical tools.</li><li>Champion innovation initiatives that improve project delivery efficiency and design quality.</li><li>Collaborate with digital delivery leaders to establish industry-leading technical practices.</li></ul><p><b>Sustainability & Future Ready Design</b></p><br><ul><li>Champion sustainable and resilient Data Centre design principles.</li><li>Support implementation of decarbonisation strategies and Net Zero objectives.</li><li>Promote efficient energy and water utilisation solutions.</li><li>Encourage adoption of circular economy principles where appropriate.</li><li>Guide project teams in achieving client sustainability targets and recognised sustainability certifications.</li></ul><p><b>People Leadership & Capability Development</b></p><br><ul><li>Mentor and develop senior engineering staff and future leaders.</li><li>Support succession planning.</li><li>Assist in recruitment, retention and workforce planning activities.</li><li>Foster a culture of collaboration, inclusion, accountability and continuous learning.</li><li>Contribute to talent reviews and career development discussions.</li><li>Promote knowledge sharing across the regional and global Data Centre communities.</li></ul>About you<p><b>Key Accountabilities</b></p><br><ul><li>The role holder shall be accountable for:</li><li>Technical quality of Data Centre engineering outputs.</li><li>Technical governance compliance and risk management.</li><li>Successful delivery of major and complex Data Centre projects.</li><li>Growth of AtkinsRéalis' technical reputation within the market.</li><li>Development of Data Centre sector capability and market presence.</li><li>Contribution to sector revenue growth and work winning.</li><li>Technical development and mentoring of engineering teams.</li><li>Adoption of innovation and digital delivery initiatives.</li></ul><p><b>Education</b></p><br><ul><li>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline.</li><li>Master's Degree desirable.</li></ul><p><b>Professional Qualifications</b></p><br><ul><li>Chartered Engineer status (CEng, PE or equivalent recognised institution).</li><li>Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.</li></ul><p><b>Experience</b></p><br><ul><li>Typically 20+ years post-graduate experience.</li><li>Significant experience delivering mission-critical or Data Centre projects.</li><li>Proven record of leadership within a major international consultancy.</li><li>Demonstrated capability managing complex multidisciplinary engineering teams.</li><li>Strong client-facing and stakeholder management experience.</li><li>Evidence of successful work-winning and business development activities.</li></ul><p><b>Technical Knowledge</b></p><br><ul><li>Demonstrable knowledge of:</li><li>Uptime Institute principles.</li><li>TIA-942.</li><li>ASHRAE Data Centre guidance.</li><li>NFPA standards.</li><li>IEC and IEEE standards.</li><li>High-voltage and low-voltage electrical systems.</li><li>Critical cooling technologies.</li><li>Resilience and redundancy strategies.</li><li>Sustainability and energy optimisation approaches.</li></ul><p><b>Leadership Competencies</b></p><br><ul><li>Strategic thinking.</li><li>Commercial awareness.</li><li>Client focus.</li><li>Technical authority and influence.</li><li>Decision making under uncertainty.</li><li>Collaboration and stakeholder management.</li><li>Coaching and talent development.</li><li>Innovation and change leadership.</li></ul><p><b>Success Measures</b></p><br><ul><li>Delivery of technically compliant and high-quality project outcomes.</li><li>Positive client feedback and repeat business.</li><li>Growth in Data Centre market share and pipeline.</li><li>Achievement of work-winning targets.</li><li>Strong safety and quality performance.</li><li>Development and retention of high-performing technical teams.</li><li>Increased adoption of digital and innovative delivery practices.</li><li>Recognition of AtkinsRéalis as a leading Data Centre engineering consultant in the region.</li></ul><span>Rewards & benefits</span><p><span>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</span></p><br><p><span>This includes:</span></p><br><ul><li>Tax-free salary.</li><li>Life insurance coverage.</li><li>Medical insurance.</li><li>Annual leave balance.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Transportation & housing allowances.</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p><span>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</span></p><br><span>About AtkinsRéalis</span><p><span>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. </span></p><br><p><span>Find out more.</span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. </i></span></p><br> </div>
SAP - Germany
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br>
<p><strong><span><span><span>What </span><span>you’ll</span><span> build</span></span></span></strong></p><br>
<br>
<p><span><span>In this role, you will design, develop, and apply advanced data science, statistical, and machine learning methods to solve complex business problems. Embedded within customer engagements and fast-paced delivery teams, you will translate business challenges into scalable analytical and AI solutions that deliver measurable outcomes. Working closely with customers, engineers, and product teams, you will build production-ready machine learning and Generative AI solutions while continuously improving model quality, performance, and business impact.</span></span></p><br>
<br>
<p><strong><span><span>In this role, you will:</span></span></strong></p><br>
<br>
<ul>
<li>
<p><span><span><span>Transform business challenges into data-driven solutions by </span><span>identifying</span><span> analytical opportunities, exploring data, engineering features, and developing predictive models.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Design, develop, train, evaluate, and </span><span>optimize</span><span> machine learning models and statistical solutions for enterprise business scenarios.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Apply techniques across exploratory data analysis, forecasting, classification, clustering, recommendation systems, anomaly detection, experimentation, causal analysis, and predictive analytics.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Develop Generative AI applications using Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), embeddings, vector databases, and Agentic AI frameworks.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Integrate analytical and AI solutions into enterprise applications and business processes, ensuring scalability, robustness, and </span><span>production</span><span> readiness.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Define </span><span>evaluation</span><span> metrics, </span><span>validate</span><span> model performance, monitor deployed models, and continuously improve solution accuracy and reliability.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Work closely with customer teams to understand business processes, data landscapes, and operational challenges to co-create impactful AI solutions.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Collaborate with AI Engineers, Data Engineers, Product Managers, and UX teams to deliver end-to-end AI products.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Communicate analytical findings, technical trade-offs, and solution recommendations clearly to engineering teams and customer stakeholders.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Stay current with the latest advancements in Data Science, Machine Learning, Generative AI, and Agentic AI, applying emerging techniques where </span><span>appropriate</span><span>.</span></span></span></p><br>
</li>
</ul>
<br>
<p><strong><span><span>What you bring</span></span></strong></p><br>
<br>
<ul>
<li>
<p><span><span><span>Strong hands-on </span><span>expertise</span><span> in Data Science, Machine Learning, and Applied AI with excellent </span><span>proficiency</span><span> in Python and SQL.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Experience with machine learning frameworks such as Scikit-learn, TensorFlow, </span><span>PyTorch</span><span>, </span><span>XGBoost</span><span>, or similar technologies.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Strong understanding of statistics, probability, hypothesis testing, experimental design, model evaluation, and feature engineering.</span></span></p><br>
</li>
</ul>
<br>
<br>
<ul>
<li>
<p><span><span>Experience developing predictive models, recommendation systems, forecasting models, anomaly detection, and classification algorithms.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Hands-on experience with Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG), embeddings, vector databases, and AI orchestration frameworks such as </span><span>LangGraph</span><span>, </span><span>LangChain</span><span>, </span><span>CrewAI</span><span>, or </span><span>AutoGen</span><span>.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Experience deploying machine learning and AI solutions using cloud-native platforms and modern </span><span>MLOps</span><span> practices.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Familiarity with SAP data landscapes including SAP S/4HANA, SAP HANA Cloud, SAP BW/4HANA, SAP Business Technology Platform (BTP), AI Core, AI Launchpad, and SAP AI services is an advantage.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Ability to translate ambiguous business requirements into practical analytical solutions while balancing model accuracy, interpretability, scalability, and business value.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>Strong communication</span><span>, collaboration, and problem-solving skills with the ability to work effectively in customer-facing environments.</span></span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span><span>You proactively </span><span>leverage</span><span> AI in your everyday workflows, ensuring high-quality outcomes through thoughtful context design, experimentation, and system integration.</span></span></span></p><br>
</li>
</ul>
<br>
<p><strong><span><span>Where you belong</span></span></strong></p><br>
<br>
<p><span><span>You will be part of a growing AI and industry expert team dedicated to serving customers across the Americas, Europe, and Asia. We bring together deep AI </span><span>expertise</span><span>, strong industry knowledge, and regional understanding to help customers innovate and </span><span>lead in</span><span> their markets. </span><span>You’ll</span><span> collaborate with cross-functional teams to solve challenging business problems, build enterprise-grade AI solutions, and deliver measurable customer value. This is a place for curious builders who enjoy learning, experimenting, and applying AI to real-world business challenges.</span></span></p><br> <br>
<br>
<p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. <br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br>
<p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br>
<p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 457241 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid<br></span></span></p><br>
</div>
SAP - Germany
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br>
<p><span><strong><span>What you'll build</span></strong></span></p><br>
<br>
<p><span><span>In this role, you design, develop, and apply advanced data science, statistical, and machine learning methods to solve complex, business-critical problems. Embedded directly within customer environments and fast-moving delivery teams, you translate strategic and operational challenges into rigorous analytical solutions at speed. You work closely with customers to deliver scalable, enterprise-grade outcomes that drive measurable business value. You are accountable for the quality, impact, and delivery of complex analytical initiatives — acting as a subject-matter expert, managing ambiguity, and ensuring data-driven solutions are robust, reliable, and aligned with business objectives.</span></span></p><br>
<br>
<p><span><strong><span>In this role, you will:</span></strong></span></p><br>
<br>
<ul>
<li>
<p><span><span>Transform complex business challenges into data-driven intelligence by identifying high-value problems, framing them analytically, and engineering robust features and insights.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Design, develop, train, and implement mathematical models, algorithms, and machine learning solutions to solve complex business problems.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Apply advanced techniques across exploratory analysis, statistical modeling, experimentation, forecasting, segmentation, anomaly detection, causal analysis, and machine learning.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Integrate analytical and machine learning solutions into products, prototypes, or business processes, ensuring enterprise-grade scalability and robustness.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Define success metrics, quantify business impact, and translate analytical results into clear, actionable recommendations for decision-makers.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Lead or manage complex analytical workstreams or projects, including deliverables, milestones, risks, and escalations, as appropriate.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Communicate insights, trade-offs, and recommendations effectively to cross-functional teams and customer stakeholders, influencing decisions through evidence and expertise.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Work in an embedded, customer-facing setup, collaborating closely with customer teams to deeply understand their data, applications, and business context — co-developing impactful data and AI-driven solutions.</span></span></p><br>
</li>
</ul>
<br>
<p><span><strong><span>What you bring:</span></strong></span></p><br>
<br>
<ul>
<li>
<p><span><span>Expert-level proficiency in data science and machine learning, with strong command of Python and SQL, and the ability to design, validate, and optimize end-to-end analytical and ML solutions.</span></span></p><br>
</li>
</ul>
<br>
<br>
<ul>
<li>
<p><span><span>Hands-on expertise with Python and ML frameworks such as TensorFlow, PyTorch, Scikit-learn, and XGBoost.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Deep applied knowledge of statistics and experimentation, including hypothesis testing, experimental design, causal inference, and uncertainty interpretation.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Proven experience applying a wide range of ML techniques — classification, forecasting, clustering, recommendation systems, anomaly detection — balancing accuracy, robustness, interpretability, and usability at scale.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Strong capability to translate ambiguous business questions into measurable analytical problems and connect model outputs to commercial, operational, or strategic decisions.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Experience delivering production-ready analytics and ML systems on modern data platforms, with a strong focus on data quality, governance, and reusability.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Exposure to SAP data landscapes including SAP S/4HANA, SAP BW/4HANA, SAP HANA Cloud, and familiarity with SAP Business Technology Platform (BTP), AI Core, AI Launchpad, and SAP AI services.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Ability to operate effectively in an Agentic AI context, contributing to the design, application, and responsible use of AI agents within complex business processes.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>Advanced communication and collaboration skills, with the ability to influence senior stakeholders through clear data narratives and executive-ready insights.</span></span></p><br>
</li>
</ul>
<br>
<ul>
<li>
<p><span><span>You proactively leverage AI in everyday workflows, ensuring high-quality outputs through thoughtful context design and system integration.</span></span></p><br>
</li>
</ul>
<br>
<p><span><strong><span>Where you belong:</span></strong></span></p><br>
<br>
<p><span>You will be part of a growing AI and industry expert team dedicated to serving customers across the Americas, Europe, and Asia. We bring together deep AI expertise, strong industry knowledge, and regional understanding to help customers innovate and lead in their markets. We work closely with decision-makers, challenge assumptions with data, and give data scientists room to influence strategy — not just produce analysis. This is a place for people who enjoy building something meaningful. You will thrive here if you are intellectually curious, customer-centric, and energized by the opportunity to drive real-world outcomes in a fast-evolving AI landscape.</span></p><br> <br>
<br>
<p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. <br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br>
<p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br>
<p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 457244 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid<br></span></span></p><br>
</div>
EHIF
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Role</strong></p><br><p>This is an exciting opportunity for an experienced Construction Manager with a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.</p><br><p><strong>Our Clients and Projects </strong></p><br><p><strong>Designing the future. Transforming the world</strong></p><br><p>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory. <br> Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong>: Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:</strong> We are an organization actively committed to diversity and inclusion across our business </li> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market </li> <li><strong>Medical Insurance: </strong>Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover </li> <li><strong>End of Service Gratuity</strong>: In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan:</strong> Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones</li> <li><strong>Commitment to continued professional development</strong>: Development plans that are tailored to your individual needs and interests </li> <li><strong>Global connections: </strong>Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>The key objectives for this role are:</strong></p><br><ul> <li>Assures the quality and integrity of each project, bringing projects in on schedule and within budget</li> <li>Using in-house construction management procedures and experience, provide continuity and consistency of construction management with quality assurance and reliable control</li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules </li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules. Generally responsible for projects or subset of project with value above USD 500 million</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities: </strong></p><br><ul> <li>Responsible for construction and contractor related deliverables </li> <li>Supervises all areas on small projects and / or a subset / discipline on larger projects</li> <li>Responsible for management and execution of multiple field disciplines or a subset of assigned construction project(s) in accordance with the requirements of the contract between the company and the client, and in accordance with the company’s operating policies and principles</li> <li>Responsible for execution of the work in accordance with the quality standards and requirements specified for the project</li> <li>Manages and controls project cost and schedule of assigned disciplines / subset of on site construction</li> <li>Management of installation, commissioning and completion activities of materials and equipment</li> <li>Coordinates field personnel work schedules to maximize utilization and ensure work is delivered on schedule </li> <li>Ability to monitor work progress and report against the plan</li> <li>Ensure safety, quality and environmental responsibilities and accountabilities have been defined and communicated to workers engaged within their area(s) of control </li> <li>Ensure all workers within their area(s) of control receive appropriate training to perform their work in a safe, legal and competent manner including any Health and Safety and site-specific inductions </li> <li>Initiate safety, quality and environmental processes within their area(s) of control, including toolbox meetings, inspections, and the identification, assessment and control of risks in accordance with Wood and client requirements</li> <li>Manages and controls project cost and schedule of assigned discipline / subset of on site construction. Utilize Commercial processes to capture variations effectively</li> <li>Coordinate supply and delivery of equipment, subcontractors, consumables, accommodation and other project-specific requirements, in accordance with client/contract document specifications and in accordance with Wood Policies & Procedures</li> <li>Understand and manage the industrial relations environment impacting the site and report any issues as required</li> <li>Works with engineering in the design phases to influence the design for optimum constructability </li></ul><br>Qualifications:<br> <p><strong>Skills And Qualifications </strong></p><br><br> <p><strong>What makes you remarkable? </strong></p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges. </p><br><br> <p><strong>Expected:</strong></p><br><br><ul> <li>Degree with a minimum of 20 years Oil and Gas industry experience, including at least 5 years on major capital projects, (> 500 M USD) with Construction Management and Site Management focus</li> <li>Experience within an Oil and Gas operating company is also highly desired and may be considered in lieu of capital project experience</li> <li>Must have excellent communications skills, both written and verbal, with a strong command of the English language.</li> <li>Must be willing to travel extensively for multi-week periods and have the flexibility to adjust work location to support project needs</li> <li>Must be qualified to obtain a CICPA and a UAE work visa</li></ul> </div>
BP p.l.c.
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p><b>Job Family Group: </b></p><br>Operations Group<p><br><b>Job Description: </b></p><br>Summary<p>In aviation refuelling operations safety is paramount as the activities involve working with a potentially hazardous product, in a potentially hazardous and challenging environment, in close proximity to other ramp service providers, people and multi-million-dollar aircrafts.</p><br><p> Crew Leader is to perform the duties and responsibilities of a Shift Supervisor, especially in times of Shift Supervisor leave cover or sick cover. However, on return and availability of a Shift Supervisor, the Crew Leader is expected to stand down and return to operational duties as a Refueling Operator under the supervision of a Shift Supervisor.</p><br>Responsibilities<p>To consistently demonstrate high levels of integrity, leadership and operational skills to staff and setting an example as a role model for the competencies, skills and behaviors required for this post.</p><br><p>To ensure that all customers’ aircraft are refueled safely, on time, efficiently and in compliance with the Air BP Regulations and Standards, the DIA Charter, and the Airport Ramp Safety rules.</p><br><p>To regularly perform normal operational tasks including refueling and depot operations, especially during peak hours of activity and as cover for operators on sick / holiday leave.</p><br><p>To continuously seek ways to improve levels of performance and efficiency while reducing costs by optimizing the use of equipment, facilities, staff, technology and training and without compromise HSE principles and practices.</p><br><p>To immediately respond to all emergencies and when required lead an emergency team by following the guidelines and procedures detailed in the emergency manual, including appropriately collaborating closely with other emergency authorities, until more senior management staff is present.</p><br><p>To be genuinely committed to all HSE regulations and consistently demonstrate real care for personal health, site safety and the environment in daily operations. To actively apply HSE practices and seek opportunities to prevent themselves, colleagues, and the environment from being harmed in any way. This HSE single-mindedness is to be applied in actions as well as by words and thus demonstrating HSE as a core value.</p><br><p>Permit Authority – to perform as one of Air BP’s authorized signatories capable of issuing work permits and ensuring safe workplace environment for others including 3rd parties carrying out construction, maintenance or repair works within the depot.</p><br><p>To actively ensure all important communications (Technical bulletins, Safety Flashes, HSES and Operations Circulars) are clearly communicated to all staff and that these communications are thoroughly understood, with particular emphasis to HSE, customers, stakeholders and operations efficiency.</p><br><p>To proactively contribute to maintaining excellent relationships with customers and stakeholders by demonstrating a professional attitude, maintaining good communications and deploying excellent service skills at all times.</p><br><p>To immediately and accurately report all customer-related incidents, including delays, so that the Airport Terminal Manager and marketing team can take proactive action as necessary.</p><br><p>To maintain a timely and accurate log of all customer communications (face to face, phone calls and emails) and other relevant parties.</p><br><p>To be one of Air BP’s authorized trainers and undertake to ensure personnel training records are accurately maintained and updated.</p><br><p>To actively pursue personal development in competencies, skills and behaviors, identifying skills gaps seeking solutions to fill these gaps.</p><br><p>To actively supervise, train and mentor staff and actively encourage their development to ensure a highly skilled, flexible, HSE Minded and well-motivated team.</p><br><p>To maintain good communications with Air BP marketing team and respond promptly to requests for information.</p><br><p>To ensure appropriate induction and work permits are completed to control visitors and 3rd Parties visiting or working on the site.</p><br><p>To perform relief Supervisors duties at any Air BP Aviation Terminal and if necessary take direct control of a small terminal when instructed to do so.</p><br><p>Provide assistance to the ATM & Maintenance Supervisor in maintaining a planned maintenance system for all plant equipment and vehicles. Lead or direct operational staff to complete planned maintenance and repair of plant and equipment, on time and in full.</p><br><p><b>SHARED ACCOUNTABILITIES</b></p><br><p>Liaise with other Shift Supervisors to ensure effective communication between shifts of pertinent issues, and handover of cash and stocks.</p><br><p>Maintain staff relations and disciplinary procedures in accordance with the company Employee Relations Manual and Conditions Of Employment.</p><br><p>To ensure that stocks of fuel, additives, spare parts and other consumables are maintained at adequate levels to ensure business continuity.</p><br><p>To ensure that all quality control and routine inspection and maintenance work is carried out in accordance with procedures and accurately documented.</p><br><p>To ensure that all documentation and records relating to stocks, sales, quality control, periodic tests and checks are maintained up to date and organized.</p><br><p><b>Special Characteristics: Activity</b></p><br><p>Working with a culturally diverse group of people</p><br><p>Cultural understanding and sensitivity is a crucial aspect of understanding the way business is conducted in this part of the world.</p><br><p>The role is quick paced and demanding with regular challenges and job pressures, requiring a calm and methodical approach together with the ability to make safe and effective decisions.</p><br><p>The Crew Leader must possess excellent management and communication skills in order to handle all situations.</p><br><p>Although this particular job is carried out all over the world for Air BP, the Middle East is unique, given the extremely high temperatures (40-50 deg.C) for approximately half the year. Despite these very difficult conditions, staff must maintain the high standards set out in the Air BP Regulations, in terms of HSE, Operations, Quality and Customer Service.</p><br><b>Requirements</b><p>From 3 to 5 years of experience as aviation operator.</p><br><p>A minimum of 3 years of experience as a Refueling Operator.</p><br><p>A minimum of 6 months experience in shadowing supervisor duties.</p><br><p>Bachelor degree/Equivalent in Engineering or technical field background.</p><br><p>Excellent communication, leadership and management skills.</p><br><p>Basic Accounting.</p><br><p>Fluent spoken English and good written English.</p><br><p>Good computer skills, especially Microsoft Office and Outlook.</p><br><p>Valid local UAE driving license, heavy-duty license will be an advantage.</p><br><p>Skills: Strong on Air BP Competencies: Interpersonal Understanding, Personal Impact and Influence, Bias for Action, Decision Making and Judgement, Managing Time and Pressure, Teamwork, Leadership, Coaching and Development.</p><br><p>Very HSE minded.</p><br><p>Thorough understanding of Air BP’s Regulations for Refueling and Quality Control, and local HSE Policies, Commitments and Expectations.</p><br><p><br><b>Travel Requirement:</b></p><br>No travel is expected with this role<p><br><b>Relocation Assistance:</b></p><br>This role is not eligible for relocation<p><br><b>Remote Type:</b></p><br>This position is not available for remote working<p><br><b>Skills:</b></p><br>Maintenance Planning, Maintenance Scheduling, Operations readiness planning, Operations turnaround coordinating, Operations Turnaround Preparation, Site operating procedure development, Turnaround common process, Turnaround Planning, Turnaround pre-start-up assurance, Turnaround Scheduling, Turnaround scoping, Work Packaging<p><br><b>Legal Disclaimer:</b></p><br><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.<br>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.</p><br> </div>
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Housekeeping, Food & Beverage, Culinary, Spa & Recreation, and Security/Loss Prevention. The position works with direct reports, including Executive Committee members and department heads, to develop and implement the operations strategy and ensure implementation of the brand service strategy and brand initiatives. The position ensures operations meet the needs of the brand’s target customer, supports employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, the Resort Manager / Hotel Manager develops and implements property-wide strategies that deliver products and services that meet or exceed the expectations of guests and employees while providing a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability<br>Keeps the operations team focused on the critical components of operations to drive guest satisfaction and desired financial results.<br>Ensures all operational areas provide an atmosphere conducive to the overall guest experience.<br>Reviews financial reports and statements to determine how Operations is performing against budget.<br>Ensures capital expenditure funds are used to address priorities outlined in the service strategy.<br>Works with direct reports to identify areas of concern and establish ways to improve departmental financial performance.<br>Strives to maintain profit margins without compromising guest or employee satisfaction.<br>Identifies and analyzes operational challenges and facilitates solutions to prevent recurrence.<br>Coaches and supports the operations team in effectively managing occupancy and rate, wages and controllable expenses.<br>Reviews wage performance against budget and holds leaders accountable for corrective actions and results.<br>Develops an operational strategy aligned with the brand’s business strategy and leads its execution.<br>Makes and executes key decisions to keep the property moving toward achievement of its goals.<br>Managing Revenue Goals<br>Monitors hotel operations sales performance against budget.<br>Focuses on growing revenues and maximizes the financial performance of the department<br>Reviews reports and financial statements to determine hotel operations performance against budget.<br>Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.<br>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Managing Property Operations<br>Establishes a vision for product and service delivery throughout the property.<br>Champions the brand’s service vision and ensures alignment across the property leadership team.<br>Ensures employees are treated fairly and equitably.<br>Strives to continuously improve service performance.<br>Communicates clear and consistent operational goals to achieve desired results.<br>Ensures brand and regional business initiatives are implemented and communicates follow-up actions to the team.<br>Ensures the core elements of the service strategy are in place.<br>Regularly tours the property and engages with employees and guests to understand business needs and identify operational opportunities.<br>Leading Operations and Department Teams<br>Functions as the strategic business leader of the property's Hotel Operations; areas of responsibility may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.<br>Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.<br>Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.<br>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.<br>Develops systems to enable employees to understand guest satisfaction results.<br>Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Develops positive owner relationships.<br>Performs other duties, as assigned, to meet business needs.<br>Managing the Guest Experience<br>Reviews guest feedback with leadership team and verifies that appropriate corrective action is taken.<br>Responds to and handles guest problems and complaints.<br>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.<br>Verifies that employees are treated fairly and equitably.<br>Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).<br>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>Champions change, manages the implementation of brand and regional business initiativesand communicates follow-up actions to team as necessary.<br>MANAGEMENT COMPETENCIES<br>Leadership<br>Professional Demeanor <br>- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values.<br>Problem Solving and Decision Making<br>- Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. <br>Communication<br>- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.<br>Adaptability<br>- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. <br>Managing Execution<br>Planning and Organizing <br>- Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.<br>Driving for Results<br>- Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required<br>Building and Contributing to Teams<br>- Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.<br>Building Relationships<br>Coworker Relationships<br>- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. <br>Customer Relationships <br>- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.<br>Fostering Inclusion<br>- Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.<br>Generating Talent and Organizational Capability<br>Talent Management <br>- Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>Organizational Capability<br>- Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.<br>Learning and Applying Professional Expertise<br>Applied Learning<br>- Seeking and making the most of learning opportunities to improve performance of self and/or others.<br>Technical Acumen<br>- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br>Detail Orientation<br>- The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.<br>General Property Operations<br>- Knowledge of the operating principles and practices of all brand/property-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club). <br>Business Acumen<br>- Understanding and utilizing business information (e.g., employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.<br>Applied Business Knowledge<br>- Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.<br>Management of Capital Resources<br>- Determines the appropriate allocation of money used to accomplish work goals, and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities.<br>Administration and Management<br>- Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.<br>Basic Competencies<br>- Fundamental competencies required for accomplishing basic work activities.<br>Basic Computer Skills<br>- Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>Mathematical Reasoning<br>- The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br>Oral Comprehension<br>- The ability to listen to and understand information and ideas presented through spoken words and sentences.<br>Reading Comprehension <br>- Understanding written sentences and paragraphs in work related documents.<br>Writing <br>- Communicating effectively in writing as appropriate for the needs of the audience.<br>THE RITZ-CARLTON CULTURE<br>The Resort Manager / Hotel Manager is expected to ensure that The Ritz-Carlton Gold Standards are delivered graciously and thoughtfully every day. The role is expected to learn, demonstrate and champion the Gold Standards, including the Employee Promise, Credo and Service Values, while reinforcing The Ritz-Carlton’s culture of luxury service and excellence.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jones Lang LaSalle IP, Inc
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p><b>JLL empowers you to shape a brighter way</b>. </p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br>Job Description<br><br><p>Key Responsibilities<br>Client Relationship Management & Stakeholder Engagement<br>• Build and maintain meaningful relationships with senior executives and key stakeholders within the client's organization, including COO and Country/Operational leadership throughout the GCC, with primary focus on UAE operations<br>• Proactively communicate JLL's vision and work with client Executive Leadership to understand changing business needs and support their ambitions in their future of work journey<br>• Act as the primary point of contact and lead for client relationship management across the GCC portfolio, particularly within the UAE<br>• Gain respect of senior leaders within the client organization through strong presentation, interaction, and written & verbal communication skills<br>• Ensure all key stakeholders within JLL and the client's organization are fully informed about operational updates, processes, and account-wide objectives<br>• Work with business stakeholders to ensure a "community feel" is present and visible across all buildings<br>• Work closely and collaboratively with client strategic partners also supporting the real estate strategy.</p><br><p><br>Service Delivery Excellence<br>• Comply with all contract requirements and meet or exceed Key Performance Indicators (KPIs) and Service KPIs (SKPIs) as defined in the Master Services Agreement (MSA)<br>• Drive a service excellence culture within delivery and operational management teams, creating an environment that drives continuous improvement and innovation<br>• Ensure an exceptional and memorable service is provided to the client's employees and guests across all touchpoints<br>• Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management<br>• Ensure processes and procedures (client or JLL-owned) are monitored and updated as per the MSA<br>• Work in conjunction with the Regional Account Director to develop strategic business plans for service delivery and be responsible for executing those plans<br>• Ensure integrity of data within various management systems, including Management Information (MI) and maintenance of system drawings, escalating issues as appropriate<br>• Ensure all contractual and ad-hoc reports are delivered on time and to the required standard<br>• Drive proactive management through improved speed to execute, hitting planned and reactive SLAs, and increasing customer satisfaction scores<br>Operational Management<br>• Ensure contractors and their staff are properly onboarded/offboarded and inducted, with all permitting and working requirements adhered to in compliance with local regulations, particularly UAE labor and safety laws<br>• Ensure contractor staff meet the standards and expectations of both the client and JLL at all times<br>• Monitor Planned Preventive Maintenance (PPM) plans in conjunction with local laws, regulations, and standards.<br>• Ensure minor repairs and works are supervised appropriately and services delivered on time, safely, and within budget<br>• Participate in planned or unplanned power shutdowns and support engineering teams as required<br>• Participate in planned or unplanned building evacuations, ensure Business Continuity Plans (BCP) are current and enacted, and act as Fire Safety Manager as required<br>• Ensure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times<br>• Support Moves, Adds and Changes (MAC) teams to ensure space planning and churn activities are undertaken per MSA and client demand<br>• Ensure space data changes are reflected in a timely manner and reported per client and JLL reporting procedures<br>• Conduct audits and inspections in line with JLL business management systems and standard processes, ensuring the actions database is regularly updated<br>Financial Management<br>• Responsible for the end to end procure to pay process. <br>• Be responsible for the P&L and overall performance delivery across the GCC portfolio, with primary focus on UAE operations, managing agreed financial targets including revenue, expenses, debtor and savings targets<br>• Keep operations within approved budgets, including raising all relevant Change Requests as needed<br>• Be responsible for delivery and expenditure of the supply chain and accountable for quality of services delivered by all vendors<br>• Participate in setting budgets for service delivery and ensure compliance to those budgets throughout the fiscal year<br>• Participate in regular reforecasting activities and provide accurate financial projections<br>• Manage financial approvals, ensuring ownership of budgets and responsible management of spend, including planned and rechargeable elements<br>• Ensure all financial reports are accurate and timely as per agreed timelines set out in the agreement<br>• Ensure costs are managed within appropriate budgets and variances are explained and mitigated<br>• Ensure all client billing is completed per required timelines and follow up on outstanding amounts to ensure collection within contract terms<br>• Ensure the supply chain is paid as per payment terms within individual agreements to maintain strong vendor relationships<br>Sustainability & ESG Leadership<br>• Support ESG teams to ensure Energy Conservation Measures (ECM) are identified and contribute to the client's sustainability goals including Carbon Net Zero (CNZ) commitments<br>• Own and deliver Energy & Sustainability programmes across the portfolio, including energy reduction initiatives and monitoring consumption<br>• Work with ESG teams to raise awareness and ensure optimum recycling and waste management practices for all sites<br>• Put ESG at the heart of all decision-making and operational activities, embedding sustainability into the service delivery culture<br>Human Resource Management & Team Leadership<br>• Lead, develop and foster a proactive and motivated FM, Colleague Experience, and Guest Services team, supporting them in day-to-day operations, service delivery, and career development pathways<br>• Drive and foster a proactive, motivated, and energized team culture that delivers exceptional results and continuous improvement<br>• Be responsible for team structure and manage any recruitment or performance management issues in line with JLL processes, procedures, and local labor laws<br>• Provide support for succession planning to direct reports and identify high-potential talent within the team<br>• Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence, and personal success<br>• Create a culture that promotes Diversity and Inclusion within the team, ensuring all team members feel valued and heard<br>• Develop teams through performance assessments and training programs, recognizing individual efforts and utilizing reward systems effectively<br>• Manage staff workload through correct resourcing and develop succession plans for key team members and on-site vendors<br>• Work closely with the Transformation Lead to deliver change programs, including management of people and culture change, resetting skillsets and competencies<br>Risk Management & Compliance<br>• Drive a risk-conscious culture within the team and ensure all works meet local, client and JLL standards for risk identification and mitigation<br>• Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures across all sites<br>• Ensure compliance with all Ethics-related policies and procedures within the team and with all vendors<br>• Ensure all incidents are reported per client and JLL internal reporting procedures in a timely and accurate manner<br>• Ensure a suitable emergency escalation process is in place and that Emergency Call-Out & Rectification Services are conducted swiftly and efficiently<br>• Ensure communications regarding incidents and emergencies are escalated appropriately both within JLL and the client organization<br>• Be Safe Aware - ensure audits and inspections are carried in line with JLL business management systems and ensure the actions database is updated regularly<br>________________________________________<br>Skills & Experience Required<br>Essential Experience<br>• Proven track record of leading teams within a fast-paced service delivery environment, with demonstrated acumen to manage performance of delivery teams<br>• Extensive experience in client relationship management at senior executive level, with ability to influence and build trust<br>• Experience in high-end service environments, ideally within corporate real estate in financial service sectors<br>• Demonstrated experience identifying and improving customer experience through collaboration with key stakeholders<br>• Strong experience managing P&L and budgets through financial analysis skills, with accountability for business outcomes<br>• Knowledge of vendor management for specialized services and ability to build effective supply chain partnerships<br>• Proven capacity to understand and interpret commercial contracts, including MSAs and SLAs<br>Technical & Professional Skills<br>• Ability to learn technical skills quickly and at the right level to lead teams of technical experts effectively<br>• Ability to bring clarity, perspective, and oversight to account teams across different service lines (FM, Guest Services, Engineering, Projects)<br>• Strong presentation, interaction, and written & verbal communication skills with a wide range of clients and stakeholders at all levels<br>• Strong PC literacy and proven ability to manage daily activities using various systems including CAFM, CMMS, and financial management platforms<br>• Experience identifying and implementing continuous improvement initiatives that deliver measurable results<br>• Ability to operate at executive level, communicating vision clearly and understanding changing business needs in dynamic environments<br>Leadership Qualities<br>• Proactive and confident communicator with all key stakeholders, able to engage at all organizational levels<br>• Ability to challenge the status quo constructively and drive positive change<br>• Ability to motivate and energize teams, creating high-performing cultures and fostering proactive behaviors<br>• Gains respect of senior leaders in client organizations through credibility, delivery, and relationship-building<br>• Gains respect of JLL people and clients through authentic leadership and consistent performance<br>• Demonstrates JLL mindset in all activities: optimizing structures and efficiencies, driving continuous improvement through technology and data, enhancing service delivery, putting ESG first, and building motivated teams</p><br><br><br><br><br><br><br><br><br><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page > I want to work for JLL.</p><br> </div>
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>JOB SUMMARY<br>The Quality Assurance Executive is an operational role dedicated to safeguarding, elevating and consistently delivering the 5-star luxury experience across every guest touchpoint. Reporting directly to the Director of Quality, this individual serves as the hotel's internal expert on global luxury benchmarking standards — specifically the Leading Quality Assurance (LQA) framework and the Forbes Travel Guide rating criteria.<br>The Quality Assurance Executive is entrusted with four core tasks: conducting rigorous internal luxury audits; delivering impactful, luxury standards-based training programs for operational departments; managing the full lifecycle of guest feedback from collection through analysis, response and resolution; and proactively designing and personalizing exceptional guest experiences that exceed the expectations of the most demanding luxury travelers.<br>This role requires an individual who combines meticulous attention to detail with high emotional intelligence, possesses operational knowledge of luxury service delivery and is driven by an uncompromising pursuit of excellence.<br>CANDIDATE PROFILE <br>Education and Experience:<br>A bachelor's degree in hospitality management, Hotel Administration, Business Administration or a closely related field is required. <br>A minimum of three to five years of progressive experience in luxury hospitality operations (Front Office and/ or Food & Beverage) within a 5-star luxury hotel or resort. Direct experience in preparing for LQA and/or Forbes Travel Guide external inspections is preferred.<br>Operational knowledge of the Leading Quality Assurance (LQA) framework and Forbes Travel Guide standards: structure, scoring methodology, and operational implications of both frameworks.<br>Strong ability to collect, analyze, and interpret multi-source guest feedback data and audit scores. Proficiency in translating data into strategic narratives and actionable recommendations for senior leadership.<br>Exceptional written and verbal communication skills in English; additional language proficiency is a distinct advantage. <br>The ability to engage with high-net-worth guests with poise and discretion, and to present findings and recommendations confidently to the executive committee.<br>Experience in delivering impactful training programs for diverse, multicultural hospitality teams. The ability to inspire, motivate, and influence without direct reporting authority is essential.<br>Personal Attributes:<br>Attention to Detail - an instinctive ability to notice what others miss — the misaligned pillow, the water spot on the glass, the missed name use.<br>Emotional Intelligence - deep empathy, self-awareness, and the ability to read and respond to the emotional state of both guests and colleagues.<br>Cultural Sensitivity - genuine respect for and curiosity about diverse cultures, enabling authentic connection with international guests.<br>Composure Under Pressure - the ability to maintain grace, professionalism, and clear judgment in high-demand, fast-paced luxury environments.<br>Passion for Excellence - an intrinsic, personal standard of excellence that is not contingent on external oversight.<br>Discretion & Integrity - absolute discretion in handling sensitive guest information and the highest standards of professional integrity.<br>CORE WORK RESPONSIBILITIES<br>1. Luxury Auditing & Standards Compliance<br>Internal Inspections.<br>Plan and execute a structured, year-round internal inspections calendar across all operational departments — including Front of House, Food & Beverage, Housekeeping, Spa & Fitness and all supporting areas. Inspections are conducted against the full spectrum of LQA's and Forbes Travel Guide standards, covering both quantitative measures (service timing, facility specifications) and qualitative dimensions (personalization, emotional engagement and consistency of the guest experience).<br>Reporting & Corrective Action<br>. Compile detailed, evidence-based audit reports that quantify performance scores by department and standard category, articulate qualitative observations, and identify specific service gaps. Present findings to the Director of Quality and relevant department heads and lead the development and follow-up of corrective action plans with clear accountability and timelines.<br>2. Training & Development on LQA and Forbes Standards<br>Luxury Standards Training Programs.<br>Assist Director of Quality to develop and facilitate engaging, department-specific training programs that translate LQA and Forbes criteria into actionable daily behaviors. Training must be continuous and adapted to each audience — from front-line associates to supervisors and managers — ensuring that every team member understands not only what the standard requires, but why it matters to the luxury guest.<br>Emotional Intelligence & Personalization Coaching.<br>Deliver specialized coaching on the qualitative dimensions of luxury service that are most difficult to standardize: emotional intelligence, anticipatory service, genuine personalization, and the ability to create authentic human connections rather than scripted interactions. <br>Onboarding Integration.<br>Assist Director of Quality with presentation at new joiners’ orientation, ensuring that every associate arrives on the floor with a foundational understanding of LQA and Forbes expectations before their first guest interaction.<br>On-the-Floor Coaching.<br>Provide real-time, constructive coaching to team members during live operations, reinforcing correct behaviors and addressing deviations from standards with professionalism and empathy.<br>Training Effectiveness Measurement.<br>Track and evaluate the impact of training initiatives through audit score trends and guest satisfaction metrics. Continuously refine training content based on audit findings and evolving standards.<br>3. Guest Feedback Management & Analysis<br>Multi-Channel Monitoring.<br>Monitor, aggregate, and analyze guest feedback across all channels, including post-stay surveys, online review platforms (TripAdvisor, Google, OTA platforms), social media, in-stay feedback mechanisms, and direct guest communications. Maintain a centralized feedback dashboard to track performance trends over time.<br>Response Management.<br>Draft and manage professional, personalized, and brand-aligned responses to guest reviews across all public platforms, maintaining the hotel's online reputation and reinforcing its positioning as a world-class luxury destination.<br>Feedback Loop to Operations. <br>Ensure that guest feedback insights are systematically communicated to relevant departments and translated into operational changes, job aids updates and training content — closing the loop between guest voice and hotel performance.<br>4. Guest Experience Design & Personalization<br>Guest Journey Mapping.<br>Map and continuously refine the end-to-end guest journey, identifying every critical touchpoint from the initial reservation inquiry through post-departure follow-up. Pinpoint opportunities to inject "surprise and delight" moments that transform a stay from excellent to unforgettable.<br>Personalization Strategy.<br>Assist Director of Quality to develop and implement a structured personalization strategy that leverages guest data, preferences and other insights to design highly customized experiences, amenity arrangements and tailored services for individual guests — with particular focus on VIP guests, returning guests and those celebrating special occasions.<br>Cross-Departmental Collaboration.<br>Act as the liaison between all hotel departments to ensure seamless communication of guest feedback and flawless, coordinated execution of personalized experiences. Champion a culture in which every team member considers themselves a co-designer of the guest experience.<br>Bespoke Experience Curation. <br>Collaborate with the Concierge, Food & Beverage, Spa and other departments to curate bespoke experiences, rituals, and programming that reflect the hotel's unique identity, local culture, and the individual desires of its guests.<br>Innovation & Trend Intelligence.<br>Continuously monitor luxury hospitality trends, competitor offerings, emerging guest expectations, and technological innovations. Propose and pilot new concepts, services, and touchpoints that keep the hotel at the forefront of the luxury experience landscape.<br>COMPETENCIES<br>Leadership/ Adaptability<br>- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. <br>• <br>Communication<br>- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.<br>• <br>Problem Solving and Decision Making<br>- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. <br>• <br>Professional Demeanor<br>- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>Managing Execution<br>• <br>Building and Contributing to Teams<br>- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.<br>• <br>Driving for Results<br>- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.<br>• <br>Planning and Organizing<br>- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>Building Relationships<br>• <br>Coworker Relationships<br>- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. <br>• <br>Customer Relationships<br>- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. <br>• <br>Global Mindset<br>- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>Generating Talent and Organizational Capability<br>• <br>Organizational Capability<br>- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.<br>• <br>Talent Management<br>- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>Learning and Applying Professional Expertise<br>• <br>Applied Learning<br>- Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br>• <br>Business Acumen<br>- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br>• <br>Technical Acumen<br>- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br>• <br>Detail Orientation <br>- The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality. <br>• <br>General Hotel Operations<br>- Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).<br>• <br>Basic Competencies<br>- Fundamental competencies required for accomplishing basic work activities. <br>• <br>Basic Computer Skills<br>- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>• <br>Mathematical Reasoning<br>- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br>• <br>Oral Comprehension<br>- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.<br>• <br>Reading Comprehension<br>- Demonstrates understanding of written sentences and paragraphs in work-related documents.<br>• <br>Writing<br>- Communicates effectively in writing as appropriate for the needs of the audience.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• The Client Service Manager is responsible for ensuring that they meet their objectives, which includes but is not limited to effective post trade query resolution, client relationship management and maintaining high service standards for custody clients.</span></p><br><br>
<p><span>• The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. The Candidate will also interact strongly with other Business Account Manager’s (BAMs) globally and regionally to exchange ideas and maintain uniformity across regions. </span></p><br><br>
<p><span>• The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. </span></p><br><br>
<p><span>• Success factors will include client satisfaction which is a key factor in retaining & expanding existing SS relationships.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>High Level Objectives</strong></span><br><span>• To deliver the right level of client service and advice to Financing, Securities Services clients in all interactions for their Post Trade transactional enquiries, complaints, and other service-related issues based on the client tiering model.</span><br><span>• Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.</span><br><span>• Deliver excellent service against agreed service standards and in line with client satisfaction criteria.</span><br><span>• As an internal voice of client, work together with other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.</span><br><span>• Foster long lasting relationships and rapport with premier clients at the transactional / operational level.</span><br><span>• Identify opportunities for service improvement based on useful metrics and demonstrate results</span><br><span>• Manage existing/strategic clients to maximize client satisfaction and contribute to the client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. Sales and/or SSO participation if needed).</span><br><span>• Manages Client Due Diligence Questionnaires and Visit and Service Review Meetings. Prepares MIS and KPI reporting for Client reviews. Delivers timely Call Reports post Client visits.</span><br><span>• Plays a co-ordination role where communication with local regulators and market players for the market issues may impact clients</span><br><span>• Plays a co-ordination role for account opening, closing and general account maintenance</span><br><span>• Build trusted partnerships with clients at the daily transactional / operational level</span></p><br><br> <br><p><span><strong>Strategy</strong></span><br><span>• Works closely across the bank to ensure best in class & quality services are being provided to the Banks clients.</span><br><span>• Ensures consistent levels of service are provided to clients.</span><br><span>• Thorough understanding of clients and ability to deliver in challenging situations.</span><br><span>• Build strong relationship and trust with clients. </span><br><span>• Client retention focused. </span><br><span>• To deliver the right level of client service and guidance to Financing, Securities Services clients in all interactions for their Post Trade transactional enquiries complaints, and other service-related issues based on the client tiering model. Delivering Service excellence to all clients across all products, whilst remaining risk aware with execution.</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>• Identifies opportunities for growth from existing business and for referrals </span><br><span>• Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB with self-help tools.</span><br><span>• Responsible for serving as primary contact person for clients and internal staff for advice, client enquiries, complaints and any other service issues. Correct channels to be followed with client complaint handling.</span><br><span>• Perform end of day mailbox review and management & reporting.</span><br><span>• Deliver excellent service against agreed service standards and in line with client satisfaction criteria.</span><br><span>• As an internal voice of client, work together with other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.</span><br><span>• Foster long lasting relationships and rapport with premier clients at the transactional / operational level.</span><br><span>• Identify opportunities for service improvement based on useful metrics and demonstrate results.</span><br><span>• Co-ordinates & Trains Clients on S2B Channels. Setting up of client training sessions and co-ordinating with Implementation team where needed</span><br><span>• Client SLM ownership and co-ordination of regular updates with operations who own the content. Ensure SLM’s are kept up to date in a three-year cycle</span><br><span>• Monthly internal Management Reporting of monthly query stats, client complaints, market updates.</span></p><br><br> <br><p><span><strong>Processes</strong></span><br><span>• Ensure the provision of the highest standards of client service in response to client enquiries and complaints to deliver best in class client service.</span><br><span>• Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.</span><br><span>• Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.</span><br><span>• Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc.</span><br><span>• Maintain a professional and positive SCB image through all interactions with clients.</span><br><span>• Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice.</span></p><br><br>
<p><span><strong>People & Talent</strong></span><br><span>• Execute team operating standards set out by the Client Service Cluster Team Leader to ensure highest standards of service execution and related client communication.</span><br><span>• Ensuring participation of training modules and track training completion</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• Full awareness of the Bank’s risk management approach.</span><br><span>• Thematic analysis and review of client issues and complaints to identify root causes and remediation actions.</span><br><span>• Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures.</span><br><span>• No exception to completing mandatory trainings timely.</span><br><span>• Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints, and enquiry handling.</span><br><span>• Comply with applicable Money Laundering Prevention Procedures and, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.</span><br><span>• Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.</span></p><br><br>
<p><span><strong>Governance</strong></span><br><span>• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role</span></p><br><br> <br><p><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br>
<p><span><strong>Key stakeholders</strong></span><br><span>• Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model. </span><br><span>• Works closely with Sales and Product Management to ensure seamless integration of clients post onboarding.</span><br><span>• Facilitates client meetings with clients.</span><br><span>• Will also have an instrumental role in ensuring positive and effective co-ordination and timely communication with internal business and support functions such as FI Coverage, Risk Mgt, Compliance, Legal, Finance, Communications as well as the in-country senior management team.</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>• Embed Here for good and Group’s brand and values in UAE, Client Solutions; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Capital Market Industry Knowledge </span><br><span>• Securities Services Product </span><br><span>• Securities Services Process </span><br><span>• Client Services Skill </span><br><span>• Communication Skill </span><br><span>• Presentation Skill </span></p><br><br><b>Qualifications</b> <br><p><span>• Bachelor’s degree or above</span><br><span>• Good communication skills</span><br><span>• Minimum 2-3 years client services experience in Securities Services with proficient product / process knowledge within securities services</span><br><span>• Organised with attention to detail</span><br><span>• Client focused and willing to go beyond expectations</span><br><span>• Ability to articulate well with all people at different levels</span><br><span>• Good analytical skills</span><br><span>• Ability to inspire trust and confidence in clients creating credibility</span><br><span>• Effective interpersonal and communication (including questioning) skills</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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Preferred candidate </h2>
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United Arab Emirates </div>
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UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><ul>
<li>Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.</li>
<li>Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.</li>
<li>Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders.</li>
<li>Under the Bank of England’s Resolvability Framework, the Bank has two key Operational Continuity barriers – Operational Continuity in Resolution (OCIR) and Continuity of Access to Financial Markets Infrastructure (FMIs) that are essential to the Bank’s overall Resolvability.</li>
<li>Both the Barriers have underlying regulations that the Bank needs to comply with and ensure that underlying operational capabilities have been built and are regularly tested to ensure ongoing compliance.<br>Standard Chartered Bank operates across more than 50 geographies, and multiple regulators, including but not limited to Bank of England, Hong Kong Monetary Authority (HKMA) and Monetary Authority of Singapore (MAS), have also come up or are in the process of coming up with Operational Continuity regulations that the Bank needs to ensure compliance with.</li>
</ul><br><b>Key Responsibilities</b> <br><ul>
<li>This role has diverse responsibilities: providing strong foundations and strategic direction for the Operational Continuity barriers with a specific focus on geographies and country related implementation and oversight. The role will represent the cluster within the enterprise-wide approach to regulatory adherence, ensuring alignment with local regulations while maintaining the highest quality from a Group perspective.</li>
<li>The role will own aspects of the enterprise wide approach, for example in FMI ensuring completion of the Group process as well as delivery of local requirements. This includes being a delegate for the Global Lead.</li>
<li>The role will be focused, but not limited to, UK, Middle East and Africa and ensuring local compliance with relevant regulations, regularly meet and provide updates to the Regulators. The role also involves senior stakeholder management with the Bank in the respective locations, ensuring that the relevant OCIR & FMI standards are effectively embedded across the relevant Businesses and Functions. </li>
<li>The ideal candidate will be an Executive Director with at least 10 years of experience in managing build-up and ongoing running of operational capabilities that support Operational Continuity, in organisations with a similar level of geographical footprint and complexity. A pan-Bank understanding of operations and underlying technology that underpins these operations will be a significant plus for this role</li>
<li>This includes but is not limited to Bank of England regulations for OCIR & FMI, which are in effect and need to be complied with. It is important to note that the asks and scrutiny from the regulators continues to increase significantly.</li>
</ul>
<p><strong>Strategy</strong></p><br><br>
<ul>
<li>For the countries covered and in support of the Group approach </li>
<li>Ensure compliance to relevant OCIR & FMI regulations both locally and at an enterprise level.</li>
<li>Provide inputs to the Restructuring options menu of the Bank and support scenario-agnostic operational capability build for the Bank that enables execution of such Restructuring options for the Group and in country.</li>
<li>Work with the Services Management Office (SMO) to embed a service-led culture for the Bank by providing regular and streamlined mapping information of underlying operational assets that underpin the Bank’s</li>
<li>Services, including the Important Business Services (IBS).</li>
<li>Be a key conduit between local regulation and regulatory direction and internal strategic direction.</li>
<li>Own end to end compliance of local, country specific OCIR & FMI regulations and track that requirements are met across all Businesses and Functions.</li>
<li>Provide ongoing awareness of Operational Continuity objectives across the Bank through training, communication and regular ‘teach-in’ sessions with senior stakeholders including the Group Management Team and the Board.</li>
</ul><br> <br><p><strong>Business</strong></p><br><br>
<ul>
<li>Responsible for engaging key stakeholders / CMT in the countries i.e. Country CEOs and COOs, Business and Function Heads on the regulatory requirements, capabilities in place, initiatives and key risks</li>
<li>Work closely with Group Businesses, Functions and RRP Teams to align on the requirements and deliverables</li>
<li>Partner with the cluster entity FMI Owners to support contingency planning for our critical FMIs</li>
<li>Act as escalation point for regional / country issues and queries related to all OCIR & FMI activities</li>
<li>Conduct briefings (directly and through other regional directors) periodically for all OCIR & FMI updates and deliverables across relevant countries and at a Group level where appropriate</li>
<li>Support the regulatory engagements both at the Group and Countries in the cluster with respect to bilateral meetings and CMG meetings, Requests for Information (RFI) etc. </li>
<li>Support the OCIR & FMI Scenario Testing together with RRP through structured training and communications </li>
</ul>
<br>
<p><strong>Processes</strong></p><br><br>
<ul>
<li>Drive quality and effectiveness of OCIR capabilities and processes, specifically including Critical Economic Functions (CEF) assessment, core business lines, maintenance of the OCIR Service Catalogue, OCIR & FMI Playbook, principles for FMI continuity, contractual requirements, operational barrier framework and Scenario Testing</li>
<li>Support strategic change initiatives for OCIR, FMI and Group Resilience and drive continuous improvement initiatives for process efficiency </li>
<li>OCIR & FMI is going through a significant change through uplifting capabilities to manage and support Group wide restructuring (Program Phoenix). The role requires having a good understanding of the changes and their impact in the countries including maintaining awareness / updates in the countries.</li>
<li>Support the Operational Resilience requirement for implementation on a regional level, as required</li>
</ul>
<br>
<p><strong>People & Talent</strong></p><br><br>
<ul>
<li>Mentor the clusters across the Group and working closely with them as the main point of contact for the regions for OCIR Country Coordinators, GPOs, and CPOs in closing out the actions</li>
<li>Ensure effective and collaborative engagement, living the value of “better together”</li>
</ul><br> <br><p><strong>Risk Management</strong></p><br><br>
<ul>
<li>Support the design, monitoring, review and reporting of risk and controls within the OCIR Function in line with Operational and Technology Risk Type Framework. Report any non-compliance to senior management and Non-Financial Risk Committees (NFRC) through periodic metrics, residual risk assessment and treatment plans</li>
<li>Ensure all FMI requirements are met regionally and support maintenance of up-to-date detailed data describing regional reliance on FMIs</li>
<li>Support any second/ third line activities across all OCIR processes by ensuring alignment with OCIR & FMI Standard</li>
</ul>
<br>
<p><strong>Governance</strong></p><br><br>
<ul>
<li>Support the implementation of the relevant Policy and Standards for OCIR and FMI</li>
<li>Support local Legal and Compliance teams to produce materials for regulatory submission and to respond to regulatory enquiries related to OCIR & FMI and other aspects of Country Recovery Plans</li>
<li>Provide inputs and help drive engagement with RRP for managing resolvability for the bank and ensuring the interlinkages across barriers is managed</li>
<li>Support interpretation and impact analysis of emerging regulations</li>
<li>Build and ensure delivery of workplans to enable regulatory compliance</li>
</ul>
<br>
<p><strong>Regulatory & Business Conduct</strong></p><br><br>
<ul>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li>
</ul><br> <br><p><strong>Key stakeholders</strong></p><br><br>
<ul>
<li>Group Businesses and Functions</li>
<li>Country CEOs and Business Teams</li>
<li>Group and Country COOs and CTO’s</li>
<li>Group and Country Recovery & Resolution Planning teams</li>
<li>Group Resilience Management Team</li>
<li>Global Business and Regional Chief Operating Officers</li>
<li>Regional Heads of Operational Resilience</li>
<li>Group Regulatory Liaison</li>
<li>IBS and Contract Owners</li>
<li>Global Process Owners</li>
<li>T&O Risk and Control</li>
<li>Group Internal Audit</li>
</ul>
<br>
<p><strong>Other Responsibilities</strong></p><br><br>
<p>Embed Here for good and Group’s brand and values in Group Resilience</p><br><br><b>Our Ideal Candidate</b> <br><p><strong>Skills & Experience</strong></p><br><br>
<ul>
<li>12+ years of relevant experience in OCIR and FMI, within the financial services and with good understanding of resolution, resolvability and resilience regulations </li>
<li>Understanding of Standard Chartered Group’s Businesses, footprint, and operating model</li>
<li>Strong knowledge of Operational and Technology Risk Type Framework, risk governance and controls will be preferred. Well versed in the RCSA end-to-end process.</li>
<li>Ability to engage and influence stakeholders across Businesses, Functions and Countries</li>
<li>Excellent written and verbal communication skills to communicate with Business and Functions, Group and Regional stakeholders. Confident in communicating with senior management</li>
<li>Experience with ‘agile’ ways of working and be comfortable working in ambiguity </li>
<li>Strong analytical skills and ability to analyse, prioritise, make decisions while working with tight timeframes </li>
<li>Must be a self-starter who is able to initiate and successfully drive programmes and projects to completion with minimum management supervision</li>
<li>Education University Degree</li>
<li>Languages English</li>
</ul>
<p><strong>Role Specific Technical Competencies</strong></p><br><br>
<ul>
<li>Understanding of Operational Continuity regulations </li>
<li>Understanding of Financial Market Infrastructure regulations</li>
<li>Knowing and understanding bank’s organisation structure, products and policies</li>
<li>Stakeholder Engagement</li>
<li>Communication</li>
<li>Analytical and data quality framework</li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
UAE - Dubai
<p><strong>We are seeking a senior MarTech leader to act as the single point of ownership for the MarTech function across Marketing, Loyalty, CRM, Digital Commerce, Data and Technology. The role will shape and deliver an enterprise roadmap that turns customer data and platform capabilities into measurable improvements in acquisition, engagement, retention, personalisation and lifetime value.</strong></p><p><br></p><p><strong>You will lead the end-to-end MarTech portfolio across strategy, product management, architecture alignment, platform delivery, adoption, operations, performance governance and vendor management. The role will balance long-term transformation with reliable day-to-day execution across multiple brands, markets and business units.</strong></p><p><br></p><p><strong>The ideal candidate combines product leadership, strong MarTech domain expertise, technical fluency and commercial judgement. The role requires a leader who can translate business ambition into an executable roadmap, challenge fragmented solutions, align senior stakeholders and build a high-performing team that delivers scalable enterprise capabilities.</strong></p><p><br></p><p><strong>Role Mandate</strong></p><ul><li>Establish one prioritised enterprise MarTech roadmap aligned to customer, commercial and operational priorities.</li><li>Connect customer data, identity, orchestration, personalisation, analytics and paid-media activation through a coherent target architecture and operating model.</li><li>Accelerate business value through platform adoption, automation, reliable data and faster campaign and product delivery.</li><li>Create clear accountability across Marketing, Product, Engineering, Data, vendors and agencies, with transparent governance, KPIs, risks and decisions.</li><li>Evaluate and industrialise practical AI, GenAI, agentic marketing, real-time personalisation and next-best-action use cases.</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>MarTech Strategy, Vision & Enterprise Roadmap</strong></p><ul><li>Define the MarTech vision, capability model, target state and multi-year roadmap across customer data, engagement, personalisation, measurement and activation.</li><li>Translate Marketing, Loyalty, CRM, Ecommerce and Digital priorities into a sequenced portfolio with clear outcomes, dependencies, investment needs and accountable owners.</li><li>Own prioritisation across brands, markets and business units, balancing enterprise reuse with justified local requirements.</li><li>Maintain a transparent view of roadmap progress, decisions, risks, capacity, technical debt and value realisation for senior leadership.</li><li>Ensure new initiatives align with the wider MarTech architecture, first-party data strategy and operating model.</li></ul><p><br></p><p><strong>MarTech Product & Agile Delivery Leadership</strong></p><ul><li>Lead MarTech as a product portfolio from discovery and business requirements through solution design, implementation, release, adoption and optimisation.</li><li>Establish product-led ways of working, including outcome definition, backlog governance, sprint priorities, release planning, acceptance criteria and dependency management.</li><li>Partner with Product, Engineering, Data and Marketing teams to convert business needs into technically clear and implementation-ready requirements.</li><li>Challenge scope, sequencing and delivery approaches where they create duplication, weak customer value or avoidable architectural complexity.</li><li>Create clear escalation and decision paths so critical dependencies and delivery blockers are resolved quickly.</li></ul><p><br></p><p><strong>Customer Data, Identity & CDP Leadership</strong></p><ul><li>Own the business capability roadmap for customer identity, profile unification, segmentation, consent, preference management and first-party data activation.</li><li>Set requirements for customer schemas, identifiers, event taxonomy, audience rules, data availability, quality and activation readiness.</li><li>Partner with Data, Architecture, Privacy and Engineering teams to ensure customer data is trusted, governed and usable across channels and platforms.</li><li>Guide the evolution of CDP and CRM capabilities to support real-time journeys, lifecycle marketing, personalisation and paid-media activation.</li><li>Ensure use cases have defined value, data prerequisites, operating ownership and measurable adoption outcomes.</li></ul><p><br></p><p><strong>Omnichannel Orchestration & Personalisation</strong></p><ul><li>Own the capability roadmap for marketing automation and customer engagement across Email, SMS, Push, WhatsApp, Web and App.</li><li>Enable consistent orchestration of lifecycle, triggered and real-time customer journeys across brands and markets.</li><li>Drive reusable decisioning, dynamic content, recommendations, next-best-action and personalisation frameworks that reduce one-off execution.</li><li>Partner with CRM, Loyalty, Ecommerce and Creative teams to improve campaign velocity, relevance, consistency and scalability.</li><li>Ensure customer contact, suppression, consent and preference rules are embedded into activation design.</li></ul><p><br></p><p><strong>Architecture, Integrations & Platform Reliability</strong></p><ul><li>Provide MarTech domain leadership for APIs, SDKs, webhooks, server-to-server integrations, event streaming and data pipelines.</li><li>Translate effectively between marketing and engineering teams, ensuring solution choices are technically feasible, supportable and aligned to enterprise architecture.</li><li>Oversee the operational health of critical MarTech platforms, customer data flows, tracking, feeds and integrations through clear service ownership and monitoring.</li><li>Partner with cloud and data teams across environments such as Databricks, Azure, AWS, Snowflake or equivalent to enable dependable data exchange and activation.</li><li>Ensure technical debt, incidents, data-quality issues and reliability risks are visible, prioritised and resolved through accountable plans.</li></ul><p><br></p><p><strong>Digital Analytics, Tracking & AdTech Enablement</strong></p><ul><li>Set direction for digital analytics implementation across Web and App, including GA4, Google Tag Manager, event schemas and measurement requirements.</li><li>Oversee capabilities for Meta CAPI, Google Enhanced Conversions and other privacy-led server-side conversion and tracking solutions.</li><li>Guide the use of pixels, SDKs, app events, deep linking, attribution and Mobile Measurement Partners such as AppsFlyer or Branch.</li><li>Enable governed first-party data activation to Meta, Google, TikTok, Snapchat, DSPs and relevant clean-room or data-collaboration use cases.</li><li>Partner with Analytics, Performance Marketing, Privacy and Technology teams to respond to cookie deprecation and strengthen durable measurement.</li></ul><p><br></p><p><strong>Performance, Adoption & Value Governance</strong></p><ul><li>Define MarTech KPIs covering platform adoption, campaign velocity, data availability, personalisation coverage, reliability, cost efficiency and commercial impact.</li><li>Ensure benefits, baselines, measurement methods and accountable owners are defined for material roadmap initiatives before investment and launch.</li><li>Establish portfolio reviews that connect delivery progress, platform usage, service health, costs, risks and business outcomes.</li><li>Identify underused capabilities, duplicated tools, manual processes and weak adoption, then direct corrective action or rationalisation.</li><li>Communicate executive-level performance with clear evidence, confidence, trade-offs, decisions required and next actions.</li></ul><p><br></p><p><strong>AI, Automation & Emerging Technology</strong></p><ul><li>Evaluate AI, GenAI, agentic marketing, real-time personalisation and next-best-action technologies against defined business problems and governance requirements.</li><li>Prioritise practical use cases based on customer value, feasibility, data readiness, scalability, risk and measurable productivity or commercial impact.</li><li>Move approved use cases from experimentation into governed production capabilities with clear ownership, controls, adoption and monitoring.</li><li>Drive automation that reduces manual effort, improves time-to-market and increases the capacity of Marketing and MarTech teams.</li><li>Maintain an informed view of emerging vendor and market capabilities without creating fragmented or duplicative technology choices.</li></ul><p><br></p><p><strong>Vendor, Commercial & Portfolio Management</strong></p><ul><li>Lead enterprise MarTech vendor and implementation-partner relationships across selection, commercials, delivery, SLAs, service quality and roadmap alignment.</li><li>Own or influence business cases, investment proposals, renewals, licence optimisation and total-cost-of-ownership decisions.</li><li>Set outcome-based expectations for vendors and agencies, supported by transparent performance reviews, issue resolution and escalation.</li><li>Ensure contracts, platform commitments and implementation plans align to the approved enterprise roadmap and architecture.</li><li>Reduce unnecessary platform overlap and reinvest savings where stronger capability or adoption will create greater value.</li></ul><p><br></p><p><strong>Team Leadership & Operating Model</strong></p><ul><li>Build and lead a multidisciplinary MarTech team that may include Product Owners, MarTech specialists, Business Analysts and Engineering or partner resources.</li><li>Define clear accountability across Enablement & Data Operations, Activation Infrastructure, Performance Governance and other MarTech capabilities.</li><li>Set objectives, delivery standards, development plans and succession coverage for the team.</li><li>Create a culture of ownership, technical curiosity, commercial focus, constructive challenge and disciplined execution.</li><li>Put scalable processes, documentation and governance in place so the function is resilient and not dependent on individual knowledge.</li></ul><p><br></p><p><strong>Executive Stakeholder & Change Leadership</strong></p><ul><li>Operate as the single point of MarTech ownership across Marketing, Loyalty, CRM, Digital/Ecommerce, Data and Technology.</li><li>Align senior business and technology leaders around priorities, trade-offs, architecture choices, investment and delivery commitments.</li><li>Simplify complex technical topics into clear customer, commercial and operational implications for non-technical stakeholders.</li><li>Lead adoption and organisational change so delivered platforms and capabilities translate into changed ways of working and measurable value.</li><li>Challenge requirements and technology decisions constructively when they conflict with enterprise priorities, architecture or expected value.</li></ul><p><br></p><p><strong>Key Stakeholders</strong></p><ul><li>Internal: Digital Marketing, Loyalty, CRM, Performance Marketing, Ecommerce, Product, Engineering, Enterprise Architecture, Data and Analytics, Data Science, Information Security, Privacy, Finance, Procurement, Legal and brand/market leadership.</li><li>External: CRM/CDP and engagement-platform providers, cloud and data partners, systems integrators, implementation partners, media and measurement platforms, specialist agencies and strategic technology vendors.</li></ul><p><br></p><p><strong>Qualifications & Experience</strong></p><ul><li>10-14+ years of experience across MarTech, digital product, CRM/CDP, customer data, marketing technology or digital transformation, preferably within retail, ecommerce or a large consumer business.</li><li>4-6+ years leading MarTech platforms, products or transformation programmes across multiple brands, markets and business units.</li><li>Proven experience owning a MarTech roadmap end-to-end, from business requirements and prioritisation through solution design, implementation, adoption and optimisation.</li><li>Demonstrated experience in a product-led or agile environment, managing backlogs, sprint priorities, releases and dependencies with Product, Engineering, Data and Marketing teams.</li><li>Strong experience managing enterprise MarTech vendors, implementation partners and agencies, including commercials, SLAs, performance and roadmap alignment.</li><li>Experience leading multidisciplinary teams and influencing senior business and technology stakeholders in a matrix organisation.</li><li>Bachelor’s degree in technology, engineering, information systems, data, business, marketing or a related discipline; an advanced degree is advantageous.</li></ul><p><br></p><p><strong>Technical & Functional Skills</strong></p><ul><li>Strong understanding of CDP, CRM/campaign orchestration, customer engagement and personalisation platforms.</li><li>Hands-on knowledge of platforms such as Bloomreach, Salesforce Marketing Cloud, Adobe Experience Platform/Journey Optimizer, Braze, MoEngage or similar.</li><li>Strong understanding of customer identity, profile unification, segmentation, consent, preference management and first-party data activation.</li><li>Experience with marketing automation and omnichannel activation across Email, SMS, Push, WhatsApp, Web and App.</li><li>Understanding of APIs, SDKs, webhooks, server-to-server integrations, event streaming and system integrations, with the ability to translate between marketing, business and engineering teams.</li><li>Working knowledge of cloud and data environments and data pipelines, including Databricks, Azure, AWS, Snowflake or equivalent.</li><li>Strong understanding of data schemas, event taxonomy, data quality, customer identifiers and integration architecture.</li><li>Strong knowledge of GA4, Google Tag Manager and digital analytics implementation across Web and App.</li><li>Experience with Meta CAPI, Google Enhanced Conversions and other server-side conversion and tracking solutions.</li><li>Understanding of pixels, SDKs, app events, attribution, deep linking and Mobile Measurement Partners such as AppsFlyer or Branch.</li><li>Knowledge of data activation to paid-media platforms, including Meta, Google, TikTok, Snapchat, DSPs and clean-room/data-collaboration use cases.</li><li>Strong understanding of privacy-led measurement, cookie deprecation and first-party data strategy.</li><li>Strong capability in business requirement definition, solution evaluation, technical feasibility assessment and business-case development.</li><li>Ability to evaluate emerging technologies and translate AI/GenAI, agentic marketing, real-time personalisation and next-best-action capabilities into practical use cases.</li></ul><p><br></p><p><strong>Leadership Capabilities & Behaviors</strong></p><ul><li>Operates with end-to-end ownership and enterprise thinking rather than functional or platform silos.</li><li>Combines strategic direction with enough technical depth to test assumptions and unblock delivery.</li><li>Makes prioritisation and investment decisions using customer value, commercial impact, evidence, effort and risk.</li><li>Challenges constructively and remains decisive when stakeholders have competing priorities.</li><li>Communicates complex topics simply and adapts the message for executives, marketers, product teams and engineers.</li><li>Builds strong teams, clear accountability and a culture of continuous improvement.</li><li>Balances transformation ambition with operational reliability, privacy, security and change discipline.</li></ul><p><br></p><p><strong>About Us -</strong></p><p><strong>CSi (Customer Strategy Intelligence)</strong></p><p>CSi is a newly established strategic business unit within Landmark Group, bringing together the organization's most critical growth-driving capabilities into one integrated engine. Designed to shape the next phase of retail innovation, CSi unifies Data & Analytics, Loyalty (Shukran), Partnerships & Co-brands, Performance & Digital Marketing, and Customer Product & Martech under one vision. At its core, CSi stands for <strong>Customer, Strategy & Intelligence</strong>—placing customer experience at the center, enabling smarter business decisions through data, and leveraging AI and Business Intelligence to power every interaction and outcome.</p><p><br></p><p>Joining CSi means becoming part of a high-impact team where Product, Data, AI, and Customer Experience converge to build solutions that serve millions of customers across multiple brands. This is an opportunity to work on meaningful business challenges, take ownership of strategic initiatives, and help redefine how modern retail operates in the region. We are looking for individuals who think customer-first, enjoy solving complex problems through data and technology, and are passionate about AI, Martech, Product, or Analytics. If you're looking to contribute to a fast-paced, highly visible environment where your work drives real business impact, CSi offers the opportunity to build the future of customer intelligence on a scale.</p><p><br></p><p><strong>Landmark Group</strong></p><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 50 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2400 retail stores, leisure, and hospitality outlets, spanning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>This role could be based in Singapore and UAE. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based </span><br><span>This role is responsible for managing risks related to the transactions and maintenance of the Bank’s Affiliates. This role-holder will oversee onboarding of new affiliates, manage any requests for information and risk events for existing affiliates. The coordinator will also: </span><br><span>• Review affiliate related transaction and behavioural data to identify thematic areas for analysis and risk / issue identification</span><br><span>• Providing guidance to key stakeholders on key risk and corrective actions </span><br><span>• Provide and demonstrate effective oversight of Affiliates Risk Management frameworks</span><br><span>The role-holder will demonstrate strong Subject Matter Expertise (SME) across the broad spectrum of non financial risk, initially focusing on financial crime risks thereby contributing to the early and pro-active identification of risks and foster a collaborative culture to address these. Interpretation and of data analytics to drive financial crime risk reviews is equally a fundamental responsibility to the role holder.</span><br><span>Existing or newly identified risks / issues will then be managed through closure with risk owners from within the affiliates and business entities. Escalations will be guided through appropriate governance forums and committees. This role will also be responsible for managing limit management for the banks Affiliates. The coordinator will oversee analysts within the Affiliates Risk Management Utility in support for these activities</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Strategy</span></strong><br><span>• Provide Bank-wide coverage and oversight of Affiliate risk to ensure the appropriate and effective embedding of internal frameworks and controls across the business.</span><br><span>• Maintain highest standard of compliance with governance and oversight control.</span><br><span>• Monitor and respond to emerging affiliate risks; assess and drive the response required to effectively manage these across the businesses.</span><br><span>• Collaborate with Risk Framework Owners (RFOs) to translate high-level policies into actionable, risk-based business journey control standards across the businesses, demonstrating the ability to bridge the gap between policy and practical implementation. </span><br><span>• Build a shared understanding of risk-based priorities across the businesses, collaborating closely with both 1LoD and 2LoD stakeholders to drive a unified approach across Corporate and Investment Banking and Wealth and Retail Banking </span><br><span>• Manage/oversee intragroup limits for affiliates (CAT1–3, control limits), including annual reviews, ALCO approvals, stakeholder coordination, escalation/remediation of breaches, and lead support for cross-FI strategic initiatives.</span><br><span>• Act as the point of contact for intragroup limit-related matters for the designated affiliates</span><br><span>• Arrange remediation of the limit excesses for the affiliates</span><br><span>• Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes</span><br><span>• Drive adoption by the team, of the latest tools and techniques to improve performance.</span><br><span>• Drive data-led and technology-enabled improvements across Affiliates risk management, working with Business, COO, Technology, Risk and Compliance stakeholders to translate risk priorities into practical process, data and control enhancements.</span><br><span>• Support strategic transformation of Affiliates risk oversight by identifying opportunities to simplify processes, enhance controls and improve transparency through scalable MI, automation and workflow solutions.</span></p><br><br> <br><p><strong><span>Business</span></strong><br><span>• Engage stakeholders in formulation and review of action plans for identified thematic issues.</span><br><span>• Point of contact for audit and other assurance activities.</span><br><span>• Partner with the business to become a trusted advisor and team player focused on delivering the right risk management outcomes.</span><br><span>• Support various stakeholders on regulatory and audit requests covering Affiliates</span><br><span>• Use data, MI and portfolio insights to support senior stakeholder discussions on thematic issues, risk priorities, control gaps and required corrective actions.</span><br><span>• Partner with business and control stakeholders to convert complex risk and regulatory requirements into clear actions, practical solutions and measurable outcomes for Affiliates risk management.</span><br><span>• Provide clear, structured and senior-ready updates to support decision-making, audit responses and management engagement on Affiliates risk and control matters.</span><br><strong><span>Processes</span></strong><br><span>• Oversight of account opening activities and handling of queries / escalations</span><br><span>• Oversight of limit management activities, coordinating approvals for addition/ removal / cancellation etc.</span><br><span>• Proactively oversee the Affiliates client portfolio to ensure:</span><br><span>• Key risks and concerns (regulatory, financial crime, reputational and ethical) within the portfolio are raised into the relevant governance framework and communicated as appropriate. </span><br><span>• Support driving awareness and training on regulatory environment, and changes to applicable Group policy, standards, and procedural changes.</span><br><span>• Collaborate across the organisation including business lines, clearing centres, credit / limit processes.</span><br><span>• Collaborate with key stakeholders to ensure a risk-based approach in the execution of control monitoring and risk management activities.</span><br><span>• Catalogue the controls, key monitoring metrics and linked activities across financial crime risk to demonstrate a holistic and comprehensive oversight of the critical financial crime risks.</span><br><span>• Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics</span></p><br><br> <br><p><span>• Design, enhance and rationalise control monitoring metrics, dashboards and reporting processes to improve visibility of Affiliates risk, operational performance and control effectiveness.</span><br><span>• Identify opportunities to automate manual reporting, streamline recurring processes and improve consistency, timeliness and quality of Affiliates risk management activities.</span><br><span>• Translate business, risk and control requirements into fit-for-purpose process and data requirements, ensuring solutions are practical, scalable and aligned to governance expectations</span><br><strong><span>People & Talent</span></strong><br><span>• Champion and act as a role model of the Group’s values and culture</span><br><span>• Build the appropriate culture and values setting standards for effective engagement with Affiliates. </span><br><span>• Provide support and skills development for reporting members of the team.</span><br><span>• Ensure staff are adequately trained to support both existing and any new requirements</span><br><span>• Identify opportunities and solutions for affiliates, oriented with good communication skills</span><br><span>• Works well under pressure and tight deadlines</span><br><span>• Champion adoption of data-led ways of working, analytics tools and improved reporting practices across the team to strengthen risk oversight and decision-making capability.</span><br><span>• Support capability building across the Affiliates Risk Management Utility by sharing best practices in MI, analytics, process discipline and stakeholder-ready communication.</span><br><strong><span>Risk Management</span></strong><br><span>• Execute risk management, strategy, and oversight of KYC documentation (e.g. Adverse Media Assessment Form, Correspondent Banking Evaluation Sheet, Wolfsberg Questionnaire) including any escalations.</span><br><span>• Review of management information, thematic analysis performed by the Affiliates Risk Management Utility, and escalation of issues as required. </span><br><span>• Demonstrate high level of preparedness by self and team for any Audit and ensure NIL audit failures/ NIL adverse audits grading in reviews. </span></p><br><br> <br><p><span>• Develop and drive the control coverage and the effectiveness of the overall non financial risk, initially focusing on financial crime risk control environment.</span><br><span>• Provide SME guidance on financial crime risk matters, leveraging professional experience and understanding of industry best practices as appropriate.</span><br><span>• Produce and provide regular, clear, risk-focused updates for business management demonstrating delivery against agreed objectives and effective action across the businesses.</span><br><span>• Develop and maintain risk-focused MI, dashboards and performance metrics to support proactive identification, monitoring and escalation of Affiliates financial crime, KYC, operational and control risks.</span><br><span>• Apply advanced data analysis and thematic review techniques to identify emerging risk patterns, control weaknesses and portfolio trends requiring management attention or remediation.</span><br><span>• Use clear risk indicators, performance metrics and issue tracking to provide transparency on risk exposure, remediation progress and control effectiveness across Affiliates activities.</span><br><strong><span>Governance</span></strong><br><span>• Implement and maintain a strong governance framework.</span><br><span>• Presentation in Governance Forums (e.g. Country Financial Crime Risk Committee (CFCRC), Non-Financial Risk Committee)</span><br><span>• Report and escalate on a timely and transparent basis to business management and appropriate governance forums on items including emerging risks, key control deficiencies, review outcomes, and material incidents as applicable and support the implementation of agreed actions. </span><br><span>• Ensure, lead and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews.</span><br><span>• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas</span><br><span>• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.</span></p><br><br> <br><p><span>• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively</span><br><span>• Strengthen senior management governance through clear articulation of risk themes, performance gaps, control issues and recommended actions supported by robust MI and analysis</span><br><strong><span>Regulatory & Business Conduct</span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct.</span><br><span>• Embed the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><strong><span>Key stakeholders</span></strong><br><span>• Group / Country business heads</span><br><span>• Client Coverage team</span><br><span>• TB Cash Payments & Clearing Product Teams</span><br><span>• CIB and WRB Product teams</span><br><span>• CIB and WRB Conduct and Control teams</span><br><span>• Network Management team</span><br><span>• 2LOD teams such as Compliance, Legal, Finance, Audit</span><br><span>• Internal / External Audit</span><br><span>• Accountable Executive and Programme steerco/working group as applicable</span><br><strong><span>Other Responsibilities</span></strong><br><span>• Embed Here for good and Group’s brand and values in the Affiliates Risk Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); </span></p><br><br><b>Our Ideal Candidate</b> <br><p><span>• 7 plus years of experience in process management. </span><br><span>• Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.</span><br><span>• Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets.</span><br><span>• Operating model and governance design experience</span><br><span>• Senior stakeholder engagement and influence </span><br><span>• Balance commercial judgement with effective risk management</span><br><span>• Strong drive to deliver</span><br><span>• Knowledge and experience in relevant Affiliates processes (Client Due Diligence, Payments and Clearing, Risk Management) </span><br><span>• Sound knowledge of local regulations </span><br><span>• Superior writing and presentation skills in Business Communication</span><br><span>• Education: Bachelor’s Degree Level</span></p><br><br><b>Role Specific Technical Competencies</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Operational</span><br><span>• Process Management</span><br><span>• Data Conversion and Reporting</span><br><span>• Data Analysis</span><br><span>• Anti-Money Laundering</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br><b>Recruitment Assessments</b> <br><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p><br><br>
<p>Visit our careers website www.sc.com/careers</p><br><br>
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