Navigation Officer Jobs in UAE
6236 Jobs Found
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><span>The role is responsible for driving the Trade product agenda across the MENA region, excluding UAE, including business growth, product management, stakeholder engagement, risk oversight, governance, and alignment with global Trade objectives.</span></p><br><br>
<p><span><strong>Strategy</strong></span><br><span>• To ensure that sufficient tactical and strategic action plan is articulated so as to maximize the revenue impact of market, customer, business and competitor knowledge by initiating and sponsoring Product Development (New and Enhancements), Portfolio Re-engineering (e.g., repricing and risk allocation) exercises, Product and Sales Promotion campaigns, Service Quality improvements, Training and Product Marketing support for Trade services in the region</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>• To understand the dynamics of international and domestic trade in the MENA region with a view to size the market for Trade Services in all the Standard Chartered territories and any important but yet un-represented countries.</span><br><span>• To understand customer buying behavior and needs to develop well researched customer value propositions (CVPs) positioned to increased trade revenue (new products, enhancements, service delivery initiatives, portfolio re-engineering (repricing etc.), product and sales promotion campaigns and alliances)</span><br><span>• To develop and maintain a system to capture competitor and regulatory information on Trade.</span><br><span>• To work closely with coverage in MENA and provide leadership from a Product Management perspective on the Trade business</span><br><span>• To continuously scan and manage the composition and trends in Standard Chartered’s Trade Services portfolio and validate them against market, customer and competitor knowledge. This should enable Standard Chartered to identify and plan for opportunities and threats to protect/grow Trade Revenue.</span><br><span>• Manage and deliver the TB end-to-end product objectives within the region for Trade in alignment with global objectives for the product line , including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head for Trade.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Processes</strong></span><br><span>• To understand the dynamics of international and domestic trade in the MENA region with a view to size the market for Trade Services in all the Standard Chartered territories and any important but yet un-represented countries.</span><br><span>• To understand customer buying behavior and needs to develop well researched customer value propositions (CVPs) positioned to increased trade revenue (new products, enhancements, service delivery initiatives, portfolio re-engineering (repricing etc.), product and sales promotion campaigns and alliances)</span><br><span>• To develop and maintain a system to capture competitor and regulatory information on Trade.</span><br><span>• To work closely with coverage in MENA and provide leadership from a Product Management perspective on the Trade business</span><br><span>• To continuously scan and manage the composition and trends in Standard Chartered’s Trade Services portfolio and validate them against market, customer and competitor knowledge. This should enable Standard Chartered to identify and plan for opportunities and threats to protect/grow Trade Revenue.</span><br><span>• Manage and deliver the TB end-to-end product objectives within the region for Trade in alignment with global objectives for the product line , including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head for Trade.</span></p><br><br>
<p><span><strong>People & Talent</strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span></p><br><br>
<p><span><strong>Risk Management</strong></span><br><span>• Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Trade.</span><br><span>• Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition</span></p><br><br>
<p><span><strong>Governance</strong></span><br><span>• Ensure timely renewal of country addendums (CAs) and proactively work with stakeholders to identify and quantify new and existing risks.</span></p><br><br> <br><p><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br>
<p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• Regional Product Head</span><br><span>• Regional TB Head</span><br><span>• TB Country Heads</span><br><span>• Regional TB Segment Heads</span><br><span>• CCIB RMs/ Unit Heads</span><br><span>• Trade Operations </span></p><br><br>
<p><span>External</span><br><span>• Corporate customers/prospects (Finance Directors, Treasurers etc.)</span><br><span>• Major freight forwarders, Insurance companies, Special relationship banks and Electronic Commerce Organizers</span><br><span>• Industry Forums e.g. Chambers of Commerce etc.</span></p><br><br><b>Skills and Experience</b> <br><ul>
<li><span>Strong <strong>Trade Product</strong> experience with proven <strong>front-line/client-facing</strong> responsibility.</span></li>
<li><span>People Management experience leading teams.</span></li>
<li><strong><span>Expertise In:</span></strong><span> Documentary Trade, Trade Lending, Open Account Solutions.</span></li>
<li><span>Good knowledge of Letters of Guarantee, Commodities Finance, and Supply Chain solutions (Accounts Receivable / Accounts Payable).</span></li>
<li><span>Experience in Trade Product Management, Sales/Sales Management, Trade Banking Operations, and Strategic Planning.</span></li>
<li><span>Strong commercial mindset with exposure to marketing, product promotion, customer research, and market analysis.</span></li>
<li><span>Preferred Languages</span></li>
</ul>
<ul>
<li><span> English: Excellent verbal and written communication skills.</span></li>
<li><span> Arabic: Preferred but not mandatory, as the role supports stakeholders and clients across the MENA region.</span></li>
</ul><br><b>Qualifications</b> <br><p><span>Training Training on Trade products and Digitization</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
Qode
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 1 Finance Manager Finance & Operations · Corporate Location UAE (Dubai) Employment Type Full-Time Department Finance & Operations Experience 3–5+ Years (Finance / Accounting, UAE experience essential) Reports To Managing Director / CEO ABOUT ITHR ITHR is a cybersecurity services company helping organisations across the UAE and Middle East strengthen their security posture through practical, outcome-driven programmes.<br> We deliver a broad portfolio of Managed Security Services including Managed SOC, Digital Forensics & Incident Response (DFIR), Vulnerability Assessment & Penetration Testing (VAPT), Brand Protection, and Network Security Services, among others.<br> As we scale our operations and customer base across the region, we need a commercially aware and technically sound Finance Manager to own the financial function of the business — ensuring our accounting, tax compliance, invoicing, and reporting are managed with precision and in full accordance with UAE regulations.<br> ROLE OVERVIEW We are looking for an experienced Finance Manager to take ownership of the ITHR finance function.<br> This is a broad, hands-on role that spans day-to-day accounting and bookkeeping, statutory compliance (VAT and Corporate Tax), financial reporting, treasury and banking, customer invoicing, and support for commercial and operational decision-making.<br> You will be the financial authority within the business — the person leadership turns to for accurate numbers, clear analysis, and timely compliance.<br> You will operate with a high degree of autonomy and are expected to manage the function independently, with external audit and tax advisors engaged as required.<br> Experience working within the UAE regulatory environment is essential — including hands-on familiarity with VAT filing, UAE Corporate Tax, Free Zone entity structures, and the practical realities of banking and invoicing in the region.<br> KEY RESPONSIBILITIES Manage all aspects of day-to-day accounting — general ledger, journal entries, bank reconciliations, accounts payable, accounts receivable, and month-end close processes.<br> Prepare accurate and timely monthly management accounts including P&L, balance sheet, and cash flow statements for leadership review.<br> Own UAE VAT compliance end to end — VAT return preparation and filing with the Federal Tax Authority (FTA), maintaining supporting records, reconciling VAT accounts, and managing voluntary disclosures or correspondence with the FTA where required.<br> Manage UAE Corporate Tax (CT) compliance — tax return preparation, registration obligations, deductibility assessments, and coordination with external tax advisors on structuring or technical positions.<br> Maintain a thorough understanding of Free Zone tax considerations — Qualifying Free Zone Person (QFZP) status, qualifying income rules, nexus requirements, and the practical implications for ITHR' business activities and entity structure.<br> Ensure correct application of Economic Substance Regulations (ESR) where applicable — maintaining required documentation and filing notifications or reports as needed.<br> Manage the customer invoicing process — issuing invoices in line with contract terms, ensuring correct VAT treatment on all customer-facing documents, and tracking receivables against agreed payment terms.<br> ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 2 Oversee accounts payable — processing vendor invoices, verifying VAT treatment on purchases, managing payment runs, and maintaining supplier records.<br> Manage banking relationships — maintaining bank accounts, executing payment instructions, monitoring cash positions, and coordinating account opening or facility requirements as the business grows.<br> Prepare and maintain cash flow forecasts — providing regular visibility to leadership on cash position and working capital requirements.<br> Support annual audit — liaising with external auditors, preparing schedules and supporting documentation, and ensuring the audit is completed on time.<br> Manage payroll processing — coordinating with HR on monthly payroll inputs, ensuring accurate and timely salary payments, and maintaining WPS (Wage Protection System) compliance.<br> Ensure all employee expense claims are processed, verified, and settled in line with company policy.<br> Support the budgeting and forecasting process — working with department leads to compile annual budgets and producing rolling forecasts as the year progresses.<br> Advise leadership on the financial implications of commercial decisions — customer contract structures, pricing, payment terms, vendor agreements, and headcount changes.<br> Maintain organised and audit-ready financial records and documentation in line with UAE regulatory requirements and company policy.<br> REQUIRED QUALIFICATIONS (MUST-HAVE) 3–5+ years of finance or accounting experience, with a significant portion spent working within the UAE.<br> Solid, hands-on knowledge of UAE VAT — return preparation, tax point rules, exempt vs.<br> zero-rated supplies, reverse charge mechanisms, and FTA filing procedures.<br> Working knowledge of UAE Corporate Tax introduced in 2023 — registration, filing obligations, deductible/non-deductible expenses, and awareness of Small Business Relief provisions.<br> Practical understanding of UAE Free Zone entity structures — the distinction between Free Zone and Mainland entities, QFZP qualifying conditions, and the tax treatment of cross-border and domestic transactions.<br> Experience managing customer invoicing in a B2B services environment — correct VAT documentation, multi-currency invoicing where applicable, and proactive AR management.<br> Familiarity with UAE banking practices — account operations, payment processing, trade finance basics, and relationship management with local and international banks.<br> Experience preparing management accounts and financial reports independently, without reliance on a large finance team.<br> Proficiency in accounting software — Zoho Books, QuickBooks, Xero, SAP, Oracle, or similar platforms.<br> Strong working knowledge of Microsoft Excel — comfortable building financial models, reconciliations, and reporting templates.<br> A relevant professional qualification (see below) or equivalent demonstrated experience.<br> ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 3 PROFESSIONAL QUALIFICATIONS A recognised professional accounting qualification is preferred.<br> Equivalent demonstrated experience and competence will be considered where formal qualification is in progress or not yet completed.<br> Qualification Issuing Body Status ACCA (Association of Chartered Certified Accountants) ACCA Global Preferred ACA / ICAEW (Institute of Chartered Accountants in England & Wales) ICAEW Preferred CPA (Certified Public Accountant) AICPA / State Boards Preferred CMA (Certified Management Accountant) IMA Preferred CIMA (Chartered Institute of Management Accountants) CIMA Preferred CA (Chartered Accountant – ICAI or equivalent) ICAI / equivalent Preferred UAE FTA VAT Compliance Diploma / Certification FTA / UAECA / equivalent Advantageous PREFERRED QUALIFICATIONS (NICE-TO-HAVE) Prior experience working in a technology, IT services, or cybersecurity business — familiarity with subscription/retainer revenue models, project-based billing, and service contract structures.<br> Experience managing multi-currency transactions and FX exposure — particularly USD, AED, and SAR-denominated contracts.<br> Familiarity with transfer pricing concepts and intercompany transaction documentation where group structures exist.<br> Knowledge of IFRS (International Financial Reporting Standards) — particularly relevant for entities preparing statutory accounts under IFRS.<br> Experience supporting investor reporting, due diligence, or fundraising processes from a finance perspective.<br> Familiarity with other GCC tax regimes — Saudi Arabia (Zakat, ZATCA e-invoicing), Qatar, Bahrain, Kuwait, or Oman — relevant for customers or entities operating across the region.<br> Experience implementing or improving financial systems and processes in a growing business — ERP selection, chart of accounts design, or finance process automation.<br> SOFT SKILLS & PROFESSIONAL ATTRIBUTES Precise and detail-oriented — errors in financial records or tax filings are not acceptable; brings the same rigour to a VAT return as to a board report.<br> Proactive and self-managing — does not wait to be asked; identifies issues, deadlines, and risks and surfaces them to leadership before they become problems.<br> Commercially aware — understands the business behind the numbers and provides finance input that supports decisions, not just records them.<br> Discreet and trustworthy — handles sensitive financial and commercial information with appropriate confidentiality.<br> Clear communicator — able to explain financial positions and compliance obligations to non-finance stakeholders in straightforward terms.<br> Organised under pressure — manages competing deadlines (month-end, VAT filing, payroll, audit) without letting standards slip.<br> ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 4 WHAT WE OFFER Competitive compensation — Salary aligned with experience, qualifications, and UAE market rates.<br> Autonomy and ownership — Run the finance function with genuine independence; this is not a support role within a large team.<br> Direct access to leadership — Work closely with the MD/CEO on commercial decisions, financial strategy, and business planning.<br> Growth with the business — As ITHR expands, the finance function grows with it; opportunity to build and lead a team over time.<br> Stable, established company — Join a business with a real customer base, recurring revenue, and a clear growth trajectory in a high-demand sector.<br> Culture — A professional, no-nonsense team that values accuracy, ownership, and getting things right.<br></span> </div>
UAE - Dubai
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Lead - GPU Infrastructure based in United Arab Emirates.<br><br>This is a hands-on technical leadership role responsible for architecting and delivering a large-scale GPU infrastructure platform.<br><br>You will lead the evolution from managed Kubernetes workloads toward bare-metal GPU infrastructure, including Slurm-based research computing and Kubernetes-powered inference.<br><br>The role combines deep systems expertise with engineering leadership, team management, and direct ownership of architecture and delivery.<br><br>You will oversee a distributed team spanning backend, frontend, Dev Ops, QA, and documentation while maintaining high technical standards.<br><br>Your work will support research, model training, and managed inference workloads requiring reliable, scalable, and observable GPU compute.<br><br>You will also serve as the primary technical interface with infrastructure partners, hardware providers, and internal platform consumers.<br><br>This is an opportunity to shape the architecture and operational foundations of a sophisticated GPU platform in a fully remote environment.<br><br>Accountabilities<br><br>The Technical Lead will own the platform architecture and engineering delivery while remaining deeply involved in technical decisions, infrastructure operations, team leadership, and partner relationships.<br><br>Own the end-to-end platform architecture, including architecture proposals, high-level and low-level designs, technical reviews, and ongoing architecture documentation. Lead and line-manage a distributed engineering team across backend, frontend, Dev Ops, QA, and documentation. Establish engineering standards, oversee code and design reviews, manage release gates, conduct one-to-ones, and provide growth and performance feedback. Design, build, and operate a managed Slurm service supporting research and model-training workloads. Own Slurm controllers, accounting, partitions, login nodes, node onboarding, acceptance testing, driver and CUDA baselines, upgrades, stalled-job detection, node health, draining, autohealing, storage visibility, identity, and workload isolation. Lead GPU infrastructure operations on bare-metal environments, including NVIDIA drivers, CUDA, Fabric Manager, NVSwitch, DCGM, MIG, node burn-in, and acceptance processes. Own Kubernetes cluster bootstrap and lifecycle on partner-provided bare metal, including NVIDIA GPU Operator and Network Operator. Oversee GPU isolation using technologies such as Kube Virt and VFIO and manage day-two infrastructure operations, upgrades, backup, recovery, and node replacement. Define managed inference architecture covering serving, multi-GPU and multi-node parallelism, autoscaling, request routing, endpoint reliability, and confidential-compute capabilities. Establish observability across the control plane, GPU fleet, and application layers through metrics, logging, alerting, and SLOs. Lead incident response, post-incident reviews, and the development of an on-call model that is sustainable for a lean engineering organization. Act as the primary technical interface with infrastructure partners and vendors, translating requirements into written specifications and acceptance tests. Manage technical escalations with partners through resolution and contribute to capacity planning and hardware sourcing decisions. Work directly with research, model-training, and product teams to translate workloads into platform requirements and manage capacity constraints. Hire and develop members of the platform team while maintaining a high technical bar. Contribute to architecture decisions involving distributed systems, high-performance computing, networking, storage, virtualization, and GPU workloads.<br><br>Requirements<br><br>The ideal candidate combines deep hands-on GPU and infrastructure expertise with proven technical leadership experience. They should be comfortable operating complex production systems, making architecture decisions, leading distributed teams, and remaining close to the code and infrastructure.<br><br>8+ years of hands-on engineering experience, including at least 3 years leading teams responsible for infrastructure platforms used by other teams. Bachelor's or Master's degree in computer science, engineering, or a related field, or equivalent practical experience. Extensive hands-on experience operating Slurm in production, including slurmctld, slurmdbd, partitions, QoS, priority, accounting, prolog and epilog, node health, and upgrades. Experience operating HPC or GPU training clusters for research or model-development users. Strong experience operating NVIDIA GPU fleets on bare metal, including driver and CUDA lifecycles, Fabric Manager, NVSwitch, DCGM, MIG, node burn-in, and acceptance. Deep knowledge of Infini Band, subnet configuration, RDMA, SR-IOV, and diagnosing multi-node NCCL performance issues. Strong Linux systems expertise, including kernel modules, drivers, PCIe passthrough, vfio-pci, cgroups, namespaces, and performance tuning. Proven production Kubernetes experience covering control planes, upgrades, CNI, CSI, operators, custom controllers, and multi-tenancy. Experience with HPC storage and large-scale data movement, including shared filesystems such as VAST, Lustre, or NFS and node-local NVMe caching. Experience distributing large model weights and datasets across multiple nodes. Strong observability and operations experience with Prometheus, Grafana, Loki, or comparable platforms, including SLOs, incident response, and post-incident reviews. Working proficiency in Java Script and Node.js sufficient to review control-plane, CLI, and worker services and make architecture decisions. Experience delivering a multi-tenant Iaa S, Paa S, research computing service, or comparable platform with resource isolation, quotas, usage metering, APIs, and CLI interfaces. Demonstrated people leadership across time zones and the ability to lead cross-functional technical reviews. Strong written architecture and decision-making skills, including documenting alternatives and trade-offs. Confidence communicating technical decisions and respectfully challenging partners or executives when necessary. Excellent written and spoken English. Fully remote availability with a working location between UTC and UTC+5:30 to provide overlap with teams and partners across Europe and India. Willingness to travel occasionally to partner sites and team events.<br><br>Desirable Experience Includes<br><br>Slurm operators on Kubernetes, such as Soperator or Slinky, or Kubernetes-native schedulers such as Kueue, Volcano, KAI, or Kubeflow Trainer. Modern model-serving technologies such as v LLM, SGLang, or Tensor RT-LLM. GPU parallelism strategies, quantization trade-offs, and GPU memory planning. Multi-tenant GPU isolation using Kube Virt, Kata Containers, QEMU/KVM, Firecracker, or similar technologies. Confidential computing technologies such as Intel TDX, AMD SEV-SNP, or NVIDIA confidential-compute capabilities. Cluster API, kubeadm, Cilium, GPU autohealing, infrastructure as code, and Git Ops. Experience working on the operator side of a GPU cloud, university or national HPC center, or AI research platform. Peer-to-peer or distributed-systems experience. Experience working with hardware providers responsible for provisioning but not operating infrastructure, including establishing contracts and acceptance tests.<br><br>Benefits<br><br>100% remote position. Opportunity to lead the architecture and delivery of a sophisticated GPU infrastructure platform. High-impact technical leadership role spanning bare-metal GPU infrastructure, Slurm, Kubernetes, inference, and observability. Leadership responsibility for a distributed engineering organization across multiple technical disciplines. Significant ownership over architecture, engineering standards, delivery planning, and team development. Direct involvement with infrastructure partners and hardware providers. Opportunity to support advanced AI research, model training, and managed inference workloads. International and distributed working environment with colleagues and partners across Europe and India. Occasional opportunities for travel to partner locations and team events. Opportunity to work at the intersection of high-performance computing, AI infrastructure, distributed systems, and cloud-native technologies.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><span>The Talent Acquisition Partner, MENA – Emiratisation, plays a pivotal role in enabling Standard Chartered’s growth ambitions by delivering high-quality, inclusive and commercially focused hiring outcomes across assigned businesses. The role partners closely with business leaders, HR stakeholders and specialist teams to shape demand, build targeted sourcing strategies and manage the end-to-end recruitment process for internal, external, local and cross-border hires. A core priority is to actively support Emiratisation across all businesses by strengthening UAE National talent pipelines, improving hiring readiness, accelerating selection decisions and ensuring fair, transparent and merit-based consideration of local talent in line with business priorities, local market requirements and the Bank’s values.</span></p><br><br><b>Key Responsibilities</b> <br><p><span>• The Talent Acquisition Partner - Emiratisation will deliver a trusted, consultative recruitment service that helps businesses attract, select and onboard the right talent at pace while strengthening the Bank’s local workforce strategy. The role will be accountable for creating business-aligned hiring plans, improving candidate and stakeholder experience, managing risk and control requirements, and embedding Emiratisation as a consistent consideration across workforce planning, sourcing, assessment, offer management and onboarding.</span></p><br><br>
<p><strong><span>Strategic Talent Advisory</span></strong><br><span>• Build trusted relationships with business and HR stakeholders to understand workforce plans, hiring demand, critical capability gaps and local talent priorities. Translate business strategy into practical resourcing plans that balance speed, quality, cost, internal mobility, market intelligence and Emiratisation outcomes.</span></p><br><br>
<p><strong><span>Hiring Delivery and Business Partnership</span></strong><br><span>• Lead effective Resourcing Strategy Meetings with hiring managers to clarify role requirements, success criteria, assessment approach, market constraints and target timelines.</span><br><span>• Develop compelling, inclusive sourcing strategies across internal mobility, direct sourcing, referrals, talent communities, agencies and other approved channels, with targeted plans for UAE National talent where relevant.</span><br><span>• Manage each requisition end to end, ensuring timely candidate shortlists, interview coordination, stakeholder updates, feedback discipline, offer management and onboarding handover.</span><br><span>• Challenge and advise hiring managers constructively on role design, selection criteria, market availability, compensation positioning and decision-making pace to improve hiring outcomes.</span><br><span>• Represent the Bank as a strong employer brand ambassador, ensuring every candidate interaction is professional, inclusive, timely and aligned to Standard Chartered’s values.</span><br><span>• Work with HR and Reward partners to shape competitive and appropriate offer recommendations, supporting candidate conversion while maintaining governance and internal equity.</span></p><br><br>
<p><span><strong>Emiratisation and Local Talent Impact</strong><br>• Actively support Emiratisation priorities across all businesses by building strong UAE National talent pipelines, improving market mapping and increasing visibility of local talent for current and future roles.<br>• Partner with business leaders and HR stakeholders to identify roles suitable for UAE National hiring, ringfenced opportunities, development pathways and accelerated hiring actions where appropriate.<br>• Ensure fair, consistent and merit-based consideration of UAE National candidates while helping hiring managers assess transferable skills, potential and trainability alongside role-specific requirements.<br>• Track Emiratisation hiring progress, risks, dependencies and bottlenecks, escalating decisions or interventions needed to maintain momentum and protect committed outcomes.</span></p><br><br> <br><p><strong><span>Processes, Systems and Continuous Improvement</span></strong><br><span>• Use recruitment systems accurately and consistently to maintain audit-ready requisition, candidate, approval and offer records.</span><br><span>• Analyse dashboards, reports and hiring MI to monitor funnel health, channel effectiveness, time-to-fill, candidate conversion, diversity indicators and Emiratisation progress.</span><br><span>• Identify and implement improvements that simplify hiring, reduce delays, improve candidate quality and strengthen stakeholder accountability.</span><br><span>• Collaborate with country, regional and offshore resourcing colleagues to ensure consistent service delivery, clear hand-offs and shared ownership of hiring outcomes.</span></p><br><br>
<p><strong><span>Risk, Governance and Conduct</span></strong><br><span>• Ensure recruitment activity is delivered in line with applicable policies, approvals, screening standards, conduct expectations and local regulatory requirements.</span><br><span>• Maintain strong control discipline across requisition approvals, candidate selection, interview feedback, offer approvals, vendor engagement and documentation.</span><br><span>• Proactively identify hiring risks, process gaps and decision delays, escalating early with clear options and recommended actions.</span><br><span>• Support a culture of fair hiring, inclusion and transparency by ensuring decisions are evidence-based, consistently documented and aligned to the Bank’s values and Code of Conduct.</span><br><span>• Deliver reporting and metrics to agreed standards, enabling effective business reviews, risk oversight and Emiratisation governance.</span></p><br><br>
<p><span><strong>Stakeholder Engagement</strong><br>• Build credible, collaborative relationships with business heads, hiring managers, HR partners, Reward, Screening, Onboarding, legal and compliance stakeholders, vendors and candidates to deliver seamless hiring outcomes.<br>• Create strong alignment across stakeholders on Emiratisation priorities, hiring commitments, candidate readiness and decision timelines.</span></p><br><br><b>Skills and Experience</b> <br><p><strong><span>Must-have Skills</span></strong><br><span>• Candidate Screening</span><br><span>• Candidate Sourcing</span><br><span>• Effective Communication</span><br><strong><span>Other Skills</span></strong><br><span>• HR: Policy, Standards & Procedures</span><br><span>• Brand Management</span><br><span>• Human Resources Consulting</span><br><span>• Staffing, Hiring and Selection</span></p><br><br><b>Motivations</b> <br><p><span>• A candidate that thrives in a fast-paced environment</span><br><span>• A candidate that is passionate about Emiratisation </span><br><span>• A candidate wanting to build a collaborative career in Human Resources</span></p><br><br><b>Qualifications</b> <br><p><span>• Recruitment project management, ideally within a complex, regulated and matrixed organisation.</span><br><span>• Demonstrated ability to partner with senior stakeholders, challenge constructively and influence hiring decisions using market insight, data and sound judgement.</span><br><span>• Experience developing sourcing strategies, managing multiple recruitment channels and delivering against hiring targets across varied functions and levels.</span><br><span>• Good understanding of UAE talent market dynamics, Emiratisation priorities and approaches to building sustainable UAE National talent pipelines.</span><br><span>• Strong candidate management, offer management and stakeholder communication skills, with the ability to create a positive and inclusive candidate experience.</span><br><span>• Experience of sourcing, engaging and ultimately hiring UAE Nationals.</span><br><span>• Comfortable working with high volumes, specialist roles and competing priorities while maintaining quality, pace and control discipline.</span><br><span>• Strong experience in Talent Acquisition, Resourcing, HR delivery or </span><br><span>• Able to use recruitment systems, dashboards and MI to manage delivery, identify risks and support continuous improvement.</span><br><span>• Experience hiring across banking, financial services, technology, wealth management, operations or corporate functions would be advantageous.</span><br><span>• Relevant HR, recruitment or talent qualifications would be beneficial.</span><br><span>• Arabic language skills highly desirable.</span><br><span>• English essential, Arabic preferred</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
Jacobs Engineering Group Inc
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Industry <br> Transportation <br>
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<p>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</p><br><br>
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<br> Your impact <br>
<p><span>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</span></p><br><br><p><span><strong>Your Impact</strong></span></p><br><br><br><p><span>At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our transport work, that means designing innovative solutions to move people and goods safely and efficiently across the globe. From rail systems mobilising accessible transit, to ports linking land and sea – when it comes to connecting the people and places of tomorrow, the future of transport depends on us.</span></p><br><br><p><span>Bring your curiosity, talent for multi-tasking, and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can make big impacts on the world, together</span></p><br><br><p><span>Jacobs Advisory is seeking a <strong>Principal Consultant</strong> to play a leading role in the delivery and growth of our Strategy & Transformation capability in the Middle East.</span></p><br><br><p><span>This role is suited to an experienced management consultant who enjoys solving complex organisational challenges and working closely with clients to define strategy, redesign operating models, improve organisational effectiveness, and deliver transformation outcomes.</span></p><br><br><p><span>As a <strong>Principal Consultant</strong>, you will lead projects and major workstreams, manage multidisciplinary teams, and work directly with senior client stakeholders across government, infrastructure, utilities, and private-sector organisations. You will also contribute to the continued development of our Strategy & Transformation capability through coaching, knowledge sharing, and support for business development activities.</span></p><br><br><p><span>This is an opportunity to work on some of the region's most ambitious transformation programmes while helping to shape a growing and dynamic advisory capability.</span></p><br><br><br><p><span><strong>What you’ll Do:</strong></span></p><br><br><br><p><span>The Principal Consultant is responsible for leading the delivery of complex strategy and transformation projects, managing teams, shaping recommendations, and building trusted relationships with senior client stakeholders.</span></p><br><br><p><span>The role combines project leadership, client delivery, people development, and capability growth, helping clients translate strategic ambition into practical and sustainable outcomes.</span></p><br><br><br><p><span><strong>Key Responsibilities</strong></span></p><br><br><br><p><span><strong>Lead Strategy & Transformation Projects</strong></span></p><br><br><ul><li>Lead projects and major workstreams across strategy, operating model, organisation design, and transformation engagements.</li><li>Structure complex problems and develop robust, evidence-based recommendations.</li><li>Design and deliver solutions that help organisations improve performance, effectiveness, and long-term capability.</li><li>Lead qualitative and quantitative analysis to support strategic decision-making.</li><li>Develop high-quality client deliverables, including presentations, reports, business cases, and executive communications.</li><li>Support the development of implementation approaches that enable successful delivery of change.</li></ul><br><p><span><strong>Manage Client Relationships</strong></span></p><br><br><ul><li>Build trusted relationships with client stakeholders and serve as a day-to-day lead on project delivery.</li><li>Facilitate workshops, interviews, and stakeholder engagement activities.</li><li>Work closely with senior client leaders to understand challenges, align priorities, and shape practical solutions.</li><li>Present findings and recommendations confidently to management teams and project sponsors.</li><li>Support clients throughout both strategy development and transformation implementation.</li></ul><br><p><span><strong>Lead and Develop Teams</strong></span></p><br><br><ul><li>Manage and coach consultants and senior consultants across project engagements.</li><li>Provide clear direction, feedback, and support to help team members grow professionally.</li><li>Foster a collaborative, inclusive, and high-performing team culture.</li><li>Contribute to quality assurance and continuous improvement across engagements.</li></ul><br><p><span><strong>Support Capability Growth</strong></span></p><br><br><ul><li>Contribute to the evolution of Jacobs' Strategy & Transformation methodologies, tools, and intellectual property.</li><li>Support recruitment, onboarding, and development of new team members.</li><li>Share knowledge and lessons learned across projects and sectors.</li><li>Help strengthen the capability's profile and reputation within Jacobs and the wider market.</li></ul><br><p><span><strong>Contribute to Business Development</strong></span></p><br><br><ul><li>Support proposal development, opportunity shaping, and client pursuits.</li><li>Contribute to the development of compelling client propositions and thought leadership.</li><li>Identify opportunities for follow-on work and broader client support.</li><li>Collaborate with colleagues across Jacobs to bring integrated solutions to clients.</li></ul><br><p><span><strong>What Success Looks Like</strong></span></p><br><br><p><span>Success in this role means:</span></p><br><br><ul><li>Delivering complex projects and workstreams to a high standard.</li><li>Building credibility and trust with senior client stakeholders.</li><li>Developing practical recommendations that translate into measurable outcomes.</li><li>Leading and developing high-performing project teams.</li><li>Contributing positively to capability growth and business development.</li><li>Strengthening Jacobs' reputation as a trusted advisor in strategy and transformation.</li></ul>
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<br> Here's what you'll need <br>
<p><span>You are an experienced consultant who combines strong analytical thinking with practical delivery experience. You are comfortable working in complex environments, leading teams, and helping clients navigate change.</span></p><br><br><br><p><span><strong>You will bring:</strong></span></p><br><br><ul><li>Experience within management consulting, advisory, or a strategy and transformation environment.</li><li>Experience in one or more of the following areas:<ul><li>Corporate or enterprise strategy</li><li>Operating model design</li><li>Organisation design</li><li>Business and organisational transformation</li><li>Public sector reform</li><li>Service transformation</li><li>Infrastructure, utilities, or regulated-sector transformation</li></ul></li><li>Strong problem-solving and critical-thinking skills.</li><li>Experience managing projects, workstreams, and project teams.</li><li>Ability to engage confidently with senior stakeholders and facilitate productive discussions.</li><li>Strong written and verbal communication skills, including development of executive-level presentations and reports.</li><li>A collaborative approach and a passion for helping clients achieve meaningful and lasting change.</li></ul><br><p><span><strong>Why Jacobs</strong></span></p><br><br><p><span>At Jacobs, we help clients solve some of the world's most complex challenges across infrastructure, cities, energy, water, transport, the environment and public services.</span></p><br><br><p><span>What sets us apart is our ability to combine strategic thinking with deep sector expertise and practical delivery experience. Our clients value us not only for helping define future direction, but for understanding how organisations, assets, systems and programmes need to evolve to make that vision a reality.</span></p><br><br><p><span>Our Strategy & Transformation team works alongside technical specialists, digital experts, programme leaders and delivery professionals to develop solutions that are both ambitious and achievable. This enables us to move beyond traditional advisory services and support clients from strategy development through to implementation and lasting organisational change.</span></p><br><br><p><span>With the addition of PA Consulting's advisory capabilities, Jacobs is further strengthening its ability to help governments and organisations tackle complex transformation challenges, combining world-class strategy and innovation expertise with Jacobs' long-standing heritage in delivery and infrastructure.</span></p><br><br><p><span>Joining Jacobs offers the opportunity to work on some of the Middle East's most significant transformation programmes while helping shape the future of a growing Strategy & Transformation capability.</span></p><br><br><br><p><span><strong>Jacobs. A world where you can.</strong></span></p><br><br><p><span>From our inclusive employee networks to our positive mental health champions – we are committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed. With safety and flexibility always top of mind, we have gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You will uncover flexible working arrangements, benefits, and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you will discover how you can cultivate, nurture and achieve your goals – all at a single global company. Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.</span></p><br><br>
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<br> From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.<br>
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With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.<br>
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No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.<br>
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<p>We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.</p><br><br>
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<p>Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.</p><br><br>
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<br> Locations <br> CityStateCountry<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.</span></p><br><br>
<p><span>They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.</span></p><br><br>
<p><span><strong>Strategy</strong></span><br><span>• Drive profitable growth by acquiring, developing, and servicing long-term relationships with UHNW clients</span><br><span>• Drive profitable growth through leadership of your cluster of RMs on sales management, and exercise supervisory responsibilities with a clear oversight on risk and control environment</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>• Accountable for the performance of individual’s and the cluster’s client book.</span><br><span>• Develop and implement the business/sales plans for the cluster, including individual’s own book.</span><br><span>• Deliver NNM, AUM, and revenue growth targets and key operating metrics for the individual as well as the cluster (such as tail accounts management, client acquisition, client satisfaction, portfolio mix).</span><br><span>• Generate healthy pipeline of target market prospects and convert them into clients.</span><br><span>• Grow client portfolio size by deepening existing customer relationships.</span><br><span>• Implement an asset allocation in line with client needs, and model portfolios as benchmarks.</span><br><span>• Deliver, monitor, and review solutions to clients based on client investment profile.</span><br><span>• Conduct periodic reviews of client accounts in accordance with established procedures.</span><br><span>• Assign referrals to cluster members and work with assigned RMs to successfully close referrals.</span><br><span>• Act as an escalation point for clients to identify areas of concern.</span><br><span>• Deliver profitable growth by controlling costs and mitigating operational losses.</span><br><span>• Deliver positive client performance in line with client investment profiles</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Processes</strong></span><br><span>• Support the continuous improvement of processes to increase operational efficiency and effectiveness. </span><br><span>• Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.</span><br><span>• Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.</span><br><span>• Ensure sales management, suitability and onboarding processes are applied appropriately</span></p><br><br>
<p><span><strong>People & Talent</strong></span><br><span>• Apply a sufficiently robust level of oversight and support to limit errors or malfeasance by cluster members, to drive business ethically and in compliance, and to develop the skills of their cluster members.</span><br><span>• Build a top cluster capable of ensuring delivery of the business’ short and longer-term objectives.</span><br><span>• Develop and embed a high-performance culture with specific focus on RM capability, effectiveness and productivity, through coaching and guidance to ensure the RM delivers against the financial, non-financial and risk/control objectives.</span><br><span>• Build an environment of collaboration within the cluster by ensuring that the issues are raised and blockages are resolved in a timely manner.</span><br><span>• Drive RM resourcing, performance management and recognition within the cluster.</span><br><span>• Identify and address the top concerns and opportunities for performance improvement in the cluster.</span><br><span>• Manage the cluster’s discretionary spend, expense management.</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• Act as the first line of defence for the cluster.</span><br><span>• Do what is right to avoid reputational risks and operational losses.</span><br><span>• Understand the risk and control environment within area of responsibility and drive rectification as required.</span><br><span>• Clear structures of accountability to ensure that cluster members are capable of performing successfully in their roles. </span><br><span>• Ensure effective implementation of Risk Management framework in the cluster (risk appetite is clear and integral to the strategy with appropriate controls, and having effective processes in place to identify, manage, monitor, and report risk).</span><br><span>• Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures. Support RMs within the cluster with the same.</span><br><span>• Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.</span></p><br><br>
<p><span><strong>Governance</strong></span><br><span>• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the cluster and highlighting gaps as appropriate.</span><br><span>• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.</span><br><span>• Fulfil supervisory responsibilities in line with supervisory principles.</span><br><span>• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations forms part of the culture.</span><br><span>• Participate in Local Client Committee and other relevant committees where applicable.</span><br><span>• Engage with all audit report findings and ensure feedback is acted upon</span></p><br><br> <br><p><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br>
<p><span><strong>Key stakeholders</strong></span><br><span>• Market Head</span><br><span>• Senior Client Partner / Team Leaders</span><br><span>• COO</span><br><span>• Business Managers</span><br><span>• Head of Client Services Manager</span><br><span>• Client Service Managers</span><br><span>• Product Specialists and dedicated functional partners</span><br><span>• Relevant Front office colleagues</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>• Embed Here for good and Group’s brand and values in UAE |Private Banking DIFC Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Relationship Management </span><br><span>• Market Knowledge (SIF)</span><br><span>• Products and Processes</span><br><span>• Strategy and Business Model (SIF)</span><br><span>• Manage Conduct</span><br><span>• Manage Risk</span></p><br><br><b>Qualifications</b> <br><p><span>• Academic or Professional Education/Qualifications – relevant degree</span><br><span>• Licenses and Certifications/accreditations – as required by role remit and responsibility</span><br><span>• Professional Memberships – as required by role remit and responsibility</span><br><span>• Bank training, i.e. mandatory & developmental</span><br><span>• Languages – fluency in business English</span><br><span>• Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility</span><br><span>• Strong people management and coaching skills</span><br><span>• Proven capabilities in growing the business for a team</span><br><span>• Proven risk management capabilities</span><br><span>• Firm in all business guidelines and compliance issues</span><br><span>• Sound knowledge of financial markets and investment products</span><br><span>• Outstanding communication and presentation skills</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
First Abu Dhabi Bank
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>The Global Markets Business Finance team comprises Business Unit Control, Independent Price Verification and Central MI and Change Management teams. The team supports the Global Markets and Group Treasury businesses locally and internationally. The unit falls under the Group Finance department and reports to the CFO, CIB Finance & International.</p><br><p>Key priorities of this role include:</p><br><ul><li><span><span>Providing world class financial reporting & support services, adding value through providing professional, independent & objective financial advice which assist in the achievement of business objectives whilst complying with Group policies and standards, and external statutory obligations.</span></span></li><li><span><span>Production of financial & management accounting reporting statements for the functional area of responsibility in line with Group reporting standards, whilst maintaining a robust control environment.</span></span></li></ul><p>The Business Unit Control team is responsible for accounting and financial reporting of the Global Markets & Treasury business, acting as a primary control function, and monitoring trading activity to ensure it is in a specified remit. Tasks include Profit & Loss (P&L) reporting decomposition and attribution, dealing with ad hoc management reporting queries, reconciliation and substantiation of P&L and Balance Sheet between the General Ledger (Oracle General Ledger & OneSumX) and Source (e.g. Murex).</p><br><p>This role is focused on the day-to-day tasks related to the International Business Unit Control function, such as daily preparation and control of P&L, general ledger reconciliations and variance analysis, explanations, commentaries, and MI reporting.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li><span><span>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></span></li><li><span><span>Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.</span></span></li><li><span><span>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</span></span></li><li><span><span>Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business, providing prompt and effective support to the Global Markets Front Office, Market Risk, Group Treasury, Group Financial Planning & Analysis, Group Financial Reporting and Business Unit Control management.</span></span></li><li><span><span>Comprehensive P&L analysis including detailed analysis and interpretation of daily results, variances, risk positions, realized and unrealized P&L components, revaluation curve movements with P&L attribution, new deals, cancelled and amended trades and price / rate validation.</span></span></li><li><span><span>Key liaison for sales reporting playing a vital role between GM Products and Sales, which includes segmental & coverage-based reporting.</span></span></li><li><span><span>Key business finance contact for all Global Markets Front Office related queries, leading discussions, as appropriate, with Front Office to ensure P&L analysis is agreed. Act as one of the prime points of contact across all processes in order to ensure all customer needs are being met.</span></span></li><li><span><span>Provide relevant support to VP, Business Control Unit, ensuring all business transacted is ‘compliant, safe and sustainable’.</span></span></li><li><span><span>Compilation of all daily revenue reporting for the business, ensuring the accuracy and integrity of source system interfaces into the General Ledger.</span></span></li><li><span><span>Provide independent validation of the financials reported for the GM businesses by maintaining a robust control framework between FO and reported financials. Maintain a strong understanding of the products traded and the trading strategies within the business.</span></span></li><li><span><span>Understanding of specific business models, analysis of structured deal packages and application of appropriate accounting standard thereupon. To provide professional & ethical behaviors by ensuring compliance with external legislation, bank standards, internal operating policies and procedures.</span></span></li><li><span><span>Managing the day to day and month end controls of P&L and Balance Sheet reconciliation, substantiation and reporting for GM.</span></span></li><li><span><span>Support of new business requests, ensuring they are controlled through the existing or new system architecture, providing responsive support to front office, ensuring “speed to market” of new products.</span></span></li><li><span><span>Manage projects driven by new regulatory requirements in local and international locations to ensure the key criteria of the regulation is met in a sustainable, efficient and effective manner.</span></span></li><li><span><span>Line of Business and Desk level commentary with market relevance when internal P&L thresholds are breached.</span></span></li><li><span><span>Ensure compliance and control of specific accounting processes and practices for proposed new product initiatives or product variations.</span></span></li><li><span><span>Responsible for identifying issues which impact GM and implementing solutions.</span></span></li><li><span><span>Act as a central point of contact for Group Finance functions and Global Markets desks: Financial & Regulatory Reporting, Treasury, FP&A, Tax, Financial Control relating to GM Products, and Valuation Control.</span></span></li><li><span><span>Maintain Key linkages & strong working relationships with Desk Heads, Head of Business Finance, Senior Management, Group Finance, Middle Office, Operations, Business Finance peers Internationally, FP&A, I.T, Market Risk, Legal, Compliance, Operational Risk, Regulators, Internal & External Audit.</span></span></li><li><span><span>Support Head of Business Unit Control to work with Treasury on FTP, capital & liquidity matters affecting GM Products as required. Provide input to wider Finance strategy activities and strive to work together effectively on overall regional and global programs.</span></span></li><li><span><span>In conjunction with FP&A, continuously assess the quality of service provided to the principal customers and strive to ensure that the area adds value to their objectives through the provision of accurate and valuable financial data and advice.</span></span></li><li><span><span>Ensure BUC adopt a proactive attitude to changing environments, both internal and external, and provide value added solutions for Global Markets Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business.</span></span></li><li><span><span>Engender and role model a culture of continuous improvement, ensuring that operations are kept continually under review and that all opportunities for re-engineering and achieving economies of scale are identified, implemented.</span></span></li><li><span><span>Escalate any issues to the management and assist in mitigating any operational risk.</span></span></li><li><span><span>Review existing systems / processes / procedures and MIS to proactively identify areas of improvements.</span></span></li><li><span><span>Use of sophisticated arithmetic models for numerical analysis and evaluation. Writing papers on strategy or other complex issue with logical sequencing and supporting recommendations. Synthesizing information from a variety of sources and extracting relevant concepts / themes.</span></span></li><li><span><span>Preparing and delivering presentations with context across business functions to deliver maximum impact.</span></span></li><li><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>A proven ability to operate effectively at various organization levels & a willingness to adopt a hands-on approach to problem solving where appropriate.</span></span></li><li><span><span>Good relationship management skills are essential in this role as the candidate will be working closely with internal stakeholders to constantly improve operational performance.</span></span></li><li><span><span>Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</span></span></li></ul><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br><ul><li><span><span>3-5 years’ experience in a Product Control Function.</span></span></li><li><span><span>Experience in developing Financial and other MI reporting, automating processes.</span></span></li><li><span><span>Technical knowledge in Pricing and Accounting Financial products - Fixed Income, MM, FX, IR, Com, Equities & Derivatives (Vanilla & Complex).</span></span></li><li><span><span>Strong understanding of Global Markets and Investment Banking products, with related Technical and Accounting treatments.</span></span></li><li><span><span>Excellent understanding of modern governance, risk and control assessment techniques.</span></span></li><li><span><span>Strong financial Math (zero, par, and forward / forward curves).</span></span></li></ul><p><strong>Preferred / Beneficial</strong></p><br><ul><li><span><span>Qualified Professional (ACA / CFA / MBA in Finance) preferred.</span></span></li><li><span><span>Working knowledge and experience in Murex, SumX, PowerBI, T24 systems is an advantage.</span></span></li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
Luxury Collection
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>START YOUR JOURNEY WITH US<br>Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?<br>Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.<br>Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.<br>Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.<br>Our story is one of heritage, passion, and belonging, and now, it could be yours too.<br>Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.<br>LOVE WHAT YOU DO EVEN MORE<br>At Marriott, we believe exceptional guest experiences begin with how we treat our associates.<br>At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.<br>We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<br>A career with limitless horizons, from the golden dunes of Al Maha to over <br>8,000 Marriott hotels worldwide<br>, where new opportunities await.<br>Professional growth and mentorship<br>guided by some of the region’s most accomplished hoteliers.<br>Competitive salary and benefits<br>, including on-property accommodation and full-board meals.<br>Exclusive Marriott privileges<br>, discounted stays and dining, plus special rates for friends and family.<br>Comprehensive medical and life insurance coverage.<br>All the tools, resources, and support<br>you need to excel every day.<br>OUR EXPECTATIONS FROM THE ROLE:<br>Supervise and coordinate activities of cooks and workers. Determine how food should be presented, and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food & Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications. <br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.<br>Number of Direct Reports – 5-10 <br>Titles of Direct Reports – DCDP, Commis<br>CANDIDATE PROFILE <br>Experience:<br>5 Years<br>Skills and Knowledge <br>N/A<br>Education or Certification <br>N/A<br>Ensure the quality of the food items and notify manager if a product does not meet specifications.<br>Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.<br>Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.<br>Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.<br>Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.<br>Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).<br>Inform Chef of any excess food items that can be used in daily specials or elsewhere.<br>Maintain food logs for all food products (e.g., production charts).<br>SPECIFIC DUTIES <br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>General Kitchen<br>Sanitation and Maintenance<br>Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.<br>Set-up and break down work station with required mien place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.<br>Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.<br>Food Safety<br>Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.<br>Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.<br>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.<br>Maintain kitchen logs for food safety program compliance (e.g., A1, A2, A3 etc.).<br>Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as Dubai Municipality standards.<br>Follow guidelines and checklists related to PIC (Person in charge)<br>Support initiatives related to food safety. <br>Report any guest complaints or other issues related to food safety to the culinary management.<br>Stocking/Receiving<br>Monitor stock of kitchen supplies and food to identify needed items and ensure neat and orderly storage, and communicate potential product shortages, or price changes, to supervisor/manager.<br>Kitchen Tools & Equipment<br>Use kitchen tools safely and appropriately, including using appropriate tools to open cartons, boxes, and cans; keeping knives sharpened; using proper knife handling procedures; using correct knives for particular food item or specific task; using dry pads when moving hot material; and engaging all appropriate safety devices prior to operating equipment.<br>Use measuring tools (for example, scale, measuring cups, measuring spoons) to precisely measure ingredients and portion sizes.<br>Food Preparation<br>Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.<br>Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.<br>Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.<br>Prepare ingredients for cooking, including portioning, chopping, and storing food before use.<br>Monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.<br>Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.<br>Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.<br>Prepare special meals or substitute items, where possible, to satisfy guest requests.<br>Supervise and coordinate activities of cooks and workers engaged in food preparation.<br>Determine how food should be presented, and create decorative food displays.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law<br>.<br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health.</span></p><br><br>
<p><span>The Client Manager supports the <strong>Global Account Managers (GAMs)</strong>, <strong>Regional Account Managers (RAMs)</strong> and <strong>Financial Institution Account Managers (FAMs)</strong> across an aligned client portfolio to ensure strong client delivery execution.</span></p><br><br><b>Key Responsibilities</b> <br>
<span>Business</span>
<p><span>Provide direct support to the <strong>Relationship Manager (RM)</strong> by proactively:</span></p><br><br>
<ul>
<li><span>Helping to prepare Account Plans, client briefing notes for senior management discussions and providing input into <strong>Regional Client Account Forums (RCAF)</strong> and <strong>Global Client Account Forums (GCAF)</strong>.</span></li>
<li><span>Joining client visits where appropriate and ensuring client discussions are documented through call reports in the Bank's client management system.</span></li>
<li><span>Reviewing client profitability and identifying opportunities to increase client utilisation of banking services.</span></li>
<li><span>Liaising with <strong>Implementation Management Office (IMO)</strong> and <strong>Credit Analyst (CA)</strong> teams to ensure seamless client onboarding and ongoing credit monitoring.</span></li>
<li><span>Actively engaging and collaborating with Clients, Relationship Managers (RMs) and Product Partners to understand and respond to issues relating to ongoing account maintenance, including highlighting unusual account utilisation patterns to coverage teams.</span></li>
<li><span>Partnering effectively with the Implementation Management Office (IMO), Credit Analysts (CA), Legal, Compliance, Operations and Service teams to ensure client expectations are met or exceeded.</span></li>
<li><span>Ensuring client account maintenance issues are resolved promptly and escalating matters to the Client Manager Team Lead or Head of Client Management where appropriate.</span></li>
<li><span>Coordinating and liaising with Financial Institution Account Managers (FAMs) to support network business opportunities.</span></li>
</ul>
<br> <br>
<span>Client Relationship Management</span>
<ul>
<li><span>Demonstrate strong knowledge of client needs across the assigned portfolio and engage clients effectively while providing insights on market conditions and trends within the Bank's international network.</span></li>
<li><span>Build trust and provide strong account management support to clients, including loan drawdowns and overseeing the resolution of client complaints, issues and escalations.</span></li>
<li><span>Provide guidance to clients on documentation requirements, including credit documentation and account monitoring activities.</span></li>
<li><span>Maintain strong client relationships through consistent and responsive support.</span></li>
</ul>
<span>Documentation: Credit (Existing Facilities – Renewals and Amendments) & Other Documentation</span>
<ul>
<li><span>Manage the end-to-end documentation negotiation process, including the use of documentation across the Bank's international network, subject to required approvals from Legal, Product and Business teams.</span></li>
<li><span>Engage and coordinate with Legal & Compliance, Credit, Implementation Management Office (IMO) and clients on standard documentation requirements, including:</span>
<ul>
<li><span>Standard Terms and Conditions (T&Cs)</span></li>
<li><span>Country-specific documentation supplements</span></li>
<li><span>Banking Facility Letters</span></li>
<li><span>Master Credit Terms</span></li>
<li><span>Supplementary Letters and related documentation</span></li>
</ul>
</li>
<li><span>Obtain approvals for any deviations from standard Terms & Conditions (T&Cs) from the relevant authorised approvers.</span></li>
<li><span>Ensure document deficiencies are minimised, including items reflected in Documentation Deferrals and Waivers, and that outstanding issues are rectified in a timely manner.</span></li>
<li><span>Follow through to ensure documentation is fully completed and liaise with the Implementation Management Office's <strong>Client Risk Centre (CRC)</strong> to validate that credit limits are accurately loaded and reflected in transaction processing systems.</span></li>
</ul>
<br> <br>
<span>Account Management & Portfolio Quality</span>
<p><span>Manage maintenance activities across the assigned client portfolio, including:</span></p><br><br>
<ul>
<li><span>Reviewing overdue balances and excess account positions daily and ensuring they are regularised on time.</span></li>
<li><span>Ensuring cash and cheque releases are completed within required timelines.</span></li>
<li><span>Escalating exceptions to the Relationship Manager (RM) and Credit Analyst (CA).</span></li>
<li><span>Acting as an escalation point for unsettled <strong>Foreign Exchange (FX)</strong> past due trades and failed trades, working closely with Operations teams.</span></li>
<li><span>Supporting loan drawdowns, Cash Management services, <strong>Local Treasury Product (LTP)</strong> trades within <strong>Financial Institutions (FI)</strong> banking, and the release of Trade Finance offerings.</span></li>
<li><span>Attending <strong>ASTAR</strong> review meetings where appropriate and participating in relevant business meetings, forums and committees.</span></li>
<li><span>Leading or supporting key projects aimed at improving processes, tools and the client experience.</span></li>
</ul>
<span>Processes</span>
<ul>
<li><span>Ensure adherence to all internal and regulatory policies and regulations, including:</span>
<ul>
<li><span><strong>Foreign Account Tax Compliance Act (FATCA)</strong> requirements</span></li>
<li><span>Credit policies</span></li>
<li><span>Banking Control Account (BCA) overdue procedures</span></li>
<li><span>Other applicable regulatory and internal requirements</span></li>
</ul>
</li>
<li><span>Identify and escalate operational risks relating to the client portfolio to the Client Manager Team Lead or Head of Client Management.</span></li>
<li><span>Recommend process improvements to resolve or mitigate identified risks.</span></li>
<li><span>Work with Operations, Service Hub and Client Services teams to resolve operational issues and post-transaction queries.</span></li>
</ul>
<br> <br>
<span>Risk Management</span>
<ul>
<li><span>Support the Relationship Manager (RM) in reviewing client account activity to ensure transactional activity aligns with expected business activity levels for the client.</span></li>
<li><span>Develop a strong understanding of credit risk, including default risk and fraud risk.</span></li>
<li><span>Ensure the quality of all <strong>Anti-Money Laundering (AML)</strong> and credit documentation complies with <strong>Corporate, Commercial and Institutional Banking (CCIB)</strong> standards.</span></li>
<li><span>Escalate operational risk concerns to the Head of Client Management, Client Manager Lead or <strong>Business Operational Risk Manager (BORM)</strong>.</span></li>
<li><span>Proactively ensure compliance with Bank policies and procedures and support the preparation of client files for audits and regulatory reviews.</span></li>
</ul>
<span>Governance</span>
<ul>
<li><span>Assess the effectiveness of governance, oversight and control arrangements within the business and support improvements where required.</span></li>
<li><span>Maintain awareness and understanding of the regulatory framework in which the Group operates, including the regulatory requirements relevant to the role.</span></li>
<li><span>Support the delivery of effective governance and demonstrate the ability to challenge appropriately and work collaboratively with regulators when required.</span></li>
</ul>
<br> <br>
<span>Regulatory & Business Conduct</span>
<ul>
<li><span>Display exemplary conduct and live by the Group's Values and Code of Conduct.</span></li>
<li><span>Take personal responsibility for maintaining the highest standards of ethics, regulatory compliance and business conduct across Standard Chartered Bank.</span></li>
<li><span>Ensure compliance, both in letter and spirit, with all applicable laws, regulations, guidelines and the Group Code of Conduct.</span></li>
<li><span>Identify, escalate, mitigate and resolve risk, conduct and compliance matters effectively and collaboratively.</span></li>
<li><span>Exercise authorities delegated by the Board of Directors and act in accordance with the Bank's Articles of Association.</span></li>
</ul>
<span>Key Stakeholders</span>
<span>Coverage & Relationship Teams</span>
<ul>
<li><span>Global Account Managers (GAMs)</span></li>
<li><span>Financial Institution Account Managers (FAMs)</span></li>
<li><span>Regional Account Managers (RAMs)</span></li>
<li><span>Relationship Managers (RMs)</span></li>
</ul>
<span>Risk & Credit Teams</span>
<ul>
<li><span>Credit Analysts (CAs)</span></li>
<li><span>Credit Teams</span></li>
<li><span>Risk Teams</span></li>
</ul>
<span>Product & Functional Partners</span>
<ul>
<li><span>Product Partners</span></li>
<li><span>Implementation Management Office (IMO)</span></li>
<li><span>Financial Crime Compliance (FCC)</span></li>
<li><span>Legal</span></li>
<li><span>Compliance</span></li>
<li><span>Product Operations including:</span>
<ul>
<li><span>Trade Finance</span></li>
<li><span>Cash Management</span></li>
<li><span>Financial Markets Operations (FMO)</span></li>
</ul>
</li>
<li><span>Finance</span></li>
<li><span>Marketing</span></li>
</ul>
<span>Leadership</span>
<ul>
<li><span>Country Leadership Team</span></li>
</ul>
<br>
<br><b>Qualifications</b> <br>
<span>Education</span>
<ul>
<li><span>Bachelor's degree in Banking, Finance or a related discipline is preferred.</span></li>
</ul>
<span>Experience</span>
<ul>
<li><span>Ideally 3 or more years of experience in banking, financial services or a related environment.</span></li>
</ul>
<span>Certifications</span>
<ul>
<li><span>Risk Management and Anti-Money Laundering (AML) certification as required by Bank policy for the Client Manager role.</span></li>
</ul>
<span>Languages</span>
<ul>
<li><span>English and/or local language skills as required by the country.</span></li>
</ul>
<br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
Head Int Markets Oversight, MENAP, ASA, GCNA, Global Markets Operations
Accounting, Finance & Banking
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><ul>
<li>The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control & Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies. </li>
<li>Reporting directly to the Global Head of Trading Operations and Int Markets Oversight, the successful candidate will lead the Global Trading Middle Offices for Credit (Credit Flow & Repo, Structured Credit, Loans, Issuance, GCM). The candidate will manage an organisation of c.65 employees across NYC, London, Warsaw, Dubai, Bangalore, Singapore, KL, Hong Kong.</li>
<li>The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making. </li>
<li>Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk & Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.</li>
</ul><br><b>Key Responsibilities</b> <br><p><strong>Strategy</strong></p><br><br>
<ul>
<li>Instil effective and robust operating models within the Global Credit Middle Office</li>
<li>Incorporate strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.</li>
<li>Delivery of the roadmap aligned with the strategy for Middle Office, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.</li>
<li>Represent the Global Credit and Commodities Middle Office in key business meetings & forums.</li>
<li>Provide effective challenge across the organisation to ensure remediation actions, organisational design and technology development / implementation is best-in-class & covering all scenarios. </li>
<li>Become a trusted advisor to Credit Senior FO mgmt. to enable their strategy and vision. </li>
</ul>
<br>
<p><strong>Business</strong></p><br><br>
<ul>
<li>Management of the Global Credit Middle Office Group across US, UK, Europe, Dubai, Singapore, Hong Kong, Malaysia, and India </li>
<li>Optimise the Follow the Sun (FTS) model in Middle Office functions to ensure exceptional levels of business enablement and client service.</li>
<li>Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. </li>
<li>Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. </li>
<li>Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.</li>
</ul><br> <br><p><strong>Processes</strong></p><br><br>
<ul>
<li>Ownership and stewardship of the Middle Office catalogue of services and process universe</li>
<li>Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. </li>
<li>Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Credit & Commodities</li>
<li>Provide direction to processing and control functions within Middle Office to create high performing, effective teams. </li>
<li>Optimise and automate processes to reduce exposure to manual and operational risk intensive processes.</li>
</ul>
<br>
<p><strong>People & Talent</strong></p><br><br>
<ul>
<li>Manage performance effectively through 1-2-1s and skip meetings.</li>
<li>Promote a speak up culture within the team and host regular team feedback sessions.</li>
<li>Engagement – Foster a one team culture. </li>
<li>Ensure alignment with Span of Control guidelines and de-layer the organisation.</li>
<li>Be a strong culture carrier for the organisation, model the behaviours desired in Middle Office </li>
</ul>
<br>
<p><strong>Risk Management</strong></p><br><br>
<ul>
<li>Define strategy for processes and technology needed for controlled growth.</li>
<li>Regular review of the control framework to progress towards a preventative, and automated control landscape.</li>
<li>Own, drive, and / or participate in remediation programs to mitigate risk to the business.</li>
<li>Develop and maintain documentation that will provide minimum standards and guidance for all Middle Office R&Rs</li>
<li>Ensure adherence to the Enterprise Risk and Operational Risk Frameworks</li>
</ul><br> <br><p><strong>Governance</strong></p><br><br>
<ul>
<li>Embed strong & effective governance principles across the Middle Office organisation.</li>
<li>Develop metrics to monitor business processes, and to supply indicators of risk and performance.</li>
<li>Model supervisory behaviours and embed into BAU across span of control.</li>
<li>Provide effective challenge on forums, above and beyond those owned by Global Credit Middle Office.</li>
<li>Live and breathe the #NeverSettle value.</li>
</ul>
<br>
<p><strong>Regulatory & Business Conduct</strong></p><br><br>
<ul>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</li>
<li>Provide leadership within the Middle Office organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. </li>
<li>Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. </li>
<li>Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. </li>
</ul><br><b>Our Ideal Candidate</b> <br><p><strong>Qualifications</strong></p><br><br>
<ul>
<li>Strong understanding of IB / Markets businesses, product life cycle, and the operating environment </li>
<li>Previous experience in leading global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.</li>
<li>Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) </li>
<li>Leadership - Strong personal brand with the gravitas and presence to create a movement. </li>
<li>External network with awareness of the latest industry developments </li>
<li>Strategic mindset & forward-thinking vision </li>
<li>Strength in problem solving, process re-engineering and project management.</li>
<li>Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. </li>
<li>Excellent verbal and written communication skills</li>
<li>Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in </li>
</ul>
<br>
<p><strong>Role Specific Technical Competencies</strong></p><br><br>
<ul>
<li>Market Industry Knowledge</li>
<li>Process Design & Re-engineering </li>
<li>Data Analysis </li>
<li>Client Service & Experience </li>
<li>Risk & Controls</li>
<li>Presentation Skill </li>
<li>People Management Skill </li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br><b>Recruitment Assessments</b> <br><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p><br><br>
<p>Visit our careers website www.sc.com/careers</p><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><ul>
<li>The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control & Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies. </li>
<li>Reporting directly to the Global Head of Trading Operations and Int Markets Oversight, the successful candidate will lead the Global Trading Middle Offices for Credit (Credit Flow & Repo, Structured Credit, Loans, Issuance, GCM). The candidate will manage an organisation of c.65 employees across NYC, London, Warsaw, Dubai, Bangalore, Singapore, KL, Hong Kong.</li>
<li>The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making. </li>
<li>Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk & Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.</li>
</ul><br><b>Key Responsibilities</b> <br><p><strong>Strategy</strong></p><br><br>
<ul>
<li>Instil effective and robust operating models within the Global Credit Middle Office</li>
<li>Incorporate strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.</li>
<li>Delivery of the roadmap aligned with the strategy for Middle Office, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.</li>
<li>Represent the Global Credit and Commodities Middle Office in key business meetings & forums.</li>
<li>Provide effective challenge across the organisation to ensure remediation actions, organisational design and technology development / implementation is best-in-class & covering all scenarios. </li>
<li>Become a trusted advisor to Credit Senior FO mgmt. to enable their strategy and vision. </li>
</ul>
<br>
<p><strong>Business</strong></p><br><br>
<ul>
<li>Management of the Global Credit Middle Office Group across US, UK, Europe, Dubai, Singapore, Hong Kong, Malaysia, and India </li>
<li>Optimise the Follow the Sun (FTS) model in Middle Office functions to ensure exceptional levels of business enablement and client service.</li>
<li>Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. </li>
<li>Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. </li>
<li>Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.</li>
</ul><br> <br><p><strong>Processes</strong></p><br><br>
<ul>
<li>Ownership and stewardship of the Middle Office catalogue of services and process universe</li>
<li>Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. </li>
<li>Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Credit & Commodities</li>
<li>Provide direction to processing and control functions within Middle Office to create high performing, effective teams. </li>
<li>Optimise and automate processes to reduce exposure to manual and operational risk intensive processes.</li>
</ul>
<br>
<p><strong>People & Talent</strong></p><br><br>
<ul>
<li>Manage performance effectively through 1-2-1s and skip meetings.</li>
<li>Promote a speak up culture within the team and host regular team feedback sessions.</li>
<li>Engagement – Foster a one team culture. </li>
<li>Ensure alignment with Span of Control guidelines and de-layer the organisation.</li>
<li>Be a strong culture carrier for the organisation, model the behaviours desired in Middle Office </li>
</ul>
<br>
<p><strong>Risk Management</strong></p><br><br>
<ul>
<li>Define strategy for processes and technology needed for controlled growth.</li>
<li>Regular review of the control framework to progress towards a preventative, and automated control landscape.</li>
<li>Own, drive, and / or participate in remediation programs to mitigate risk to the business.</li>
<li>Develop and maintain documentation that will provide minimum standards and guidance for all Middle Office R&Rs</li>
<li>Ensure adherence to the Enterprise Risk and Operational Risk Frameworks</li>
</ul><br> <br><p><strong>Governance</strong></p><br><br>
<ul>
<li>Embed strong & effective governance principles across the Middle Office organisation.</li>
<li>Develop metrics to monitor business processes, and to supply indicators of risk and performance.</li>
<li>Model supervisory behaviours and embed into BAU across span of control.</li>
<li>Provide effective challenge on forums, above and beyond those owned by Global Credit Middle Office.</li>
<li>Live and breathe the #NeverSettle value.</li>
</ul>
<br>
<p><strong>Regulatory & Business Conduct</strong></p><br><br>
<ul>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</li>
<li>Provide leadership within the Middle Office organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. </li>
<li>Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. </li>
<li>Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. </li>
</ul><br><b>Our Ideal Candidate</b> <br><p><strong>Qualifications</strong></p><br><br>
<ul>
<li>Strong understanding of IB / Markets businesses, product life cycle, and the operating environment </li>
<li>Previous experience in leading global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.</li>
<li>Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) </li>
<li>Leadership - Strong personal brand with the gravitas and presence to create a movement. </li>
<li>External network with awareness of the latest industry developments </li>
<li>Strategic mindset & forward-thinking vision </li>
<li>Strength in problem solving, process re-engineering and project management.</li>
<li>Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. </li>
<li>Excellent verbal and written communication skills</li>
<li>Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in </li>
</ul>
<br>
<p><strong>Role Specific Technical Competencies</strong></p><br><br>
<ul>
<li>Market Industry Knowledge</li>
<li>Process Design & Re-engineering </li>
<li>Data Analysis </li>
<li>Client Service & Experience </li>
<li>Risk & Controls</li>
<li>Presentation Skill </li>
<li>People Management Skill </li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br><b>Recruitment Assessments</b> <br><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p><br><br>
<p>Visit our careers website www.sc.com/careers</p><br><br>
</div>
Analyst, Structured Solutions Development (Structured Trade Transactions), MEA
Accounting, Finance & Banking
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>Responsible for supporting transactors and the team achieve revenue targets, leading Pipeline submission, Monthly Business reviews, Accurate PMIs, DIFC classification reporting. Supporting in preparing Deal Memos and Transactions Memos.</span><br><span>• Supporting revenue targets set for structured trade transactions.</span><br><span>• The role involves drafting pre-screening memos, expressions of interest / response to requests for proposals, pitch books, BCAs, bespoke DoIs, and documentation of structured trade transactions.</span><br><span>• Working in tandem with SST transactors.</span><br><span>• The role will involve executing bespoke trade finance solutions for client needs, including but not limited to open a/c financing, inventory/warehouse finance,complex documentary trade transactions, etc.</span><br><span>• The role will also involve reporting team performance statistics on a monthly basis.</span></p><br><br>
<p><span><strong>Strategy</strong></span><br><span>• Understanding of Client</span><br><span>• Deep understanding of clients’ business needs, footprint, buying centres, decision makers, etc.</span><br><span>• Together with the transactors, owns Account Plan commitments related to structured trade transactions.</span><br><span>• Understanding of trade products and its applicability to solve client needs.</span><br><span>• Assist transactors originate and scope by employing a consultative approach of finding needs and providing solutions to clients either directly or through trade sales teams / RMs.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Business</strong></span><br><span><strong>Structure and Negotiate </strong></span><br><span>• Together with the transactors, develop structures and prepare pitch books / response to RfPs to meet clients financing needs. Assist transactors in identifying explicit and implied client needs, engaging key influencers and decision makers, developing solutions and leading proposals and pitches to clients.</span><br><span>• Preparing and negotiating (together with the transactors) term sheets with the client. To vet the underlying commercial contracts, if any.</span><br><span>• Help ensure deal selection is optimal.</span><br><span>• To interface and engage with In-house Legal and external counsel as applicable to ensure the documentation is robust and in line with banks requirements.</span><br><span>• To engage various teams and work to resolve operational, regulatory & compliance, accounting and tax issues.</span><br><span>• Assist structure the solutions for the distribution/sell down of the assets (developed through various structures including ECAs, credit insurance, primary market distribution etc).</span><br><span>• Run appropriate pricing calculators to price the transaction appropriately and charge structuring fees commensurate with the risk, solution and efforts.</span></p><br><br>
<p><span><strong>Processes</strong></span><br><span><strong>Delivery and Execution </strong></span><br><span>• To be aware of the operational aspects of each product and systems so that structures are developed which keeps operational risks at accepted levels.</span><br><span>• To coordinate with the delivery teams to ensure that draw downs happen smoothly.</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• To be able to prepare pre-screening memos and credit memos so that deal structure, risks and revenue economics can be effectively communicated to relevant stakeholders.</span><br><span>• To help ensure that the solutions are in line with the banks policies and deviations are appropriately identified and approvals sought.</span><br><span>• To assist discuss structure and risks along with RM teams and credit.</span><br><span>• To ensure key risk triggers are monitored.</span><br><span>• To keep track of deal BCA renewals.</span></p><br><br>
<p><span><strong>Governance </strong></span><br><span>• Build strong knowledge of local regulations and initiatives of local industry bodies to ensure the business is ahead of the regulatory change agenda.</span><br><span>• Proactively engage business & functional partners / stakeholders to drive the origination sales agenda with clients.</span><br><span>• Maintain a strong MIS and prepare reports for senior management reviews.</span><br><span>• Promote the SCB brand and exemplify the values of the Group in all undertakings, including adherence to the Group Code of Conduct.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. </span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• SST transactors.</span><br><span>• Country and Regional Trade Heads and TB heads.</span><br><span>• Country and Regional Heads of Products.</span><br><span>• Country and Regional Heads of Coverage.</span></p><br><br>
<p><span>External</span><br><span>• Represent SCB and Transaction Banking with all stakeholders including Clients and industry bodies.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Proven risk management capabilities</span><br><span>• Strong analytical capability</span><br><span>• Well-developed influencing skills</span><br><span>• Ability to manage and engage team in global, multi-function environment with sometimes shared or matrixed reporting lines.</span><br><span>• Strong commercial awareness and ability to spot cross sell opportunities through developments in the market and client requirements.</span><br><span>• Strong drive for results, ability to plan, track and follow through to drive results</span><br><span>• Proven experience of managing change </span><br><span>• Thorough understanding of complex clients and ability to deliver in challenging situations</span><br><span>• Service excellence part of our DNA</span></p><br><br><b>Qualifications</b> <br><p><span><strong>Experience</strong></span><br><span>• Broad banking experience with exposure to clients of Africa and / or Middle East.</span><br><span>• Knowledge of Trade products.</span><br><span>• Proven ability to run independently with opportunities once they are identified.</span><br><span>• Lead discussions with internal stakeholders including RM teams, credit, CRC and operations. </span><br><span>• Teamwork: ability to work in a cross cultural team and maximize the team effort.</span></p><br><br>
<p><span><strong>Knowledge</strong></span><br><span>• Basic Structured Trade knowledge.</span><br><span>• Ability to handle documentation.</span><br><span>• Managing deal lifecycle post identification of transactions - structuring to term-sheet/credit workshopping /negotiating facility docs/execution.</span><br><span>• Good credit understanding and experience. Coordinate input and approvals from internal stakeholders on the solutions.</span><br><span>• Risk – Exposure to credit analysis and BCA writing of complex clients. Experience of executing multi geography transactions with understanding of legal and regulatory implications will be beneficial.</span><br><span>• Exposure to ECA, Insurance, Syndications, risk participation and True sale will be beneficial.</span><br><span>• CCC certified.</span></p><br><br> <br><p><span><strong>Skills</strong></span><br><span>• Ability to assist transactors identify client needs and create solutions to generate new to bank business.</span><br><span>• Providing inputs on transaction structuring, whilst conforming to the Bank’s policies and client’s objectives.</span><br><span>• Ability to assist transactors cultivate a network of relationships in the client with key influencers and senior decision makers to identify and win deals.</span><br><span>• Ability to assist transactors probe the commercial implications of client‘s needs and provide solutions and advice that positively impact the client’s operational and financial performance.</span><br><span>• Strategic: ability to have an independent view on transactions, and willingness to challenge transactors.</span><br><span>• Analytical: ability to search for reasons and causes behind events and decisions and be able to brainstorm on all the factors that might affect a situation. Ability to understand, and communicate industry and business risks and find solutions that fit within acceptable risk levels.</span><br><span>• Effective communication skills: Well-developed written and spoken communication skills to promote SCB capabilities within the SCB Group and externally and ability to coordinate and manage multiple stakeholders.</span><br><span>• Diligence – Help ensure deals are closed efficiently, fees booked within committed timelines and budgets are met.</span></p><br><br>
<p><span><strong>Behaviours</strong></span><br><span>• Wants to be a partner of the transactors – to provide inputs, challenge thoughts, and take work out of the transactors’ plate and run independently.</span><br><span>• Strong credibility with key stakeholders, i.e. Risk, RMs and Transaction Banking teams.</span><br><span>• Sharp commercial focus, analytical mindset, consultative engagement style, innovative problem solving approach, and strong achievement orientation</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
First Abu Dhabi Bank
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><br> <strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>The role supports the VP & Head of GM MO Trade Support by managing day-to-day Dealer Assist and Data Readiness activities across Global Markets products, ensuring Front Office Sales and Trading desks receive timely, accurate and consistent operational support. The role coordinates client ready-to-trade activities, product activation readiness, counterparty setup, account and portfolio readiness, static/reference data dependencies, SSI enrichment requirements and new product operational readiness from a Trade Support perspective. The role manages T0 Dealer Assist requests, trade booking support queries, allocation support, enrichment follow-up, affirmation/confirmation monitoring support and settlement-readiness dependencies, ensuring timely escalation and hand-off to relevant owner functions. The role works closely with Front Office, GM MO Trade Support, Operations, KYC, Credit, Compliance, GM Documentation, Reference Data, Technology, Product Control, Market Risk and regional teams to remove blockers, improve service quality and support scalable trade execution support.The role does not own independent Control & Governance responsibilities such as trading permissions controls, booking template controls, off-market monitoring, counterparty exposure monitoring, reconciliations, collateral management, regulatory reporting, RCSA/KRI ownership or control effectiveness testing.</p><br><p> <strong> KEY RESPONSIBILITIES</strong></p><br><ul><li>Dealer Assist Operating Discipline</li><li>Execute and coordinate daily Dealer Assist activities in line with approved service standards, request channels, escalation protocols and handover routines.</li><li>Manage Front Office request intake, triage, prioritisation, allocation and follow-up across assigned products, desks or regional coverage points.</li><li>Support trade booking queries, client account allocations, portfolio allocations, sales-support requests and trade-flow coordination required by Sales and Trading desks.</li><li>Maintain request logs, workload trackers, escalation records and service commentary to support transparent service management.<br>Identify recurring Dealer Assist issues, process gaps and capacity constraints, and escalate improvement opportunities to the VP & Head of GM MO Trade Support.</li><li>Client Activation and Ready-to-Trade Coordination</li><li>Coordinate client onboarding and ready-to-trade activities with KYC, Credit, Compliance, GM Documentation, Reference Data, Operations and Front Office teams.</li><li>Track client, counterparty, product, account, portfolio, SSI, static data and reference-data dependencies required for trading enablement.<br>Support product activation and counterparty activation by coordinating required data, documentation, system setup and stakeholder actions.<br>Escalate onboarding blockers, incomplete setup items, documentation gaps and system-readiness issues impacting Front Office execution.<br>Maintain readiness trackers and provide timely updates on open actions, owners, deadlines and risks to trade readiness.</li><li>Data Readiness and Static / Reference Data Coordination</li><li>Support static data, reference data, market data and SSI readiness activities required for accurate trade booking, enrichment, validation and downstream processing.</li><li>Coordinate with Reference Data, Technology, Operations, Market Risk and relevant owner functions to resolve data-quality or setup issues impacting trade support.</li><li>Perform completeness checks on operational data dependencies and ensure items are appropriately routed, tracked and escalated.<br>Support new product operational readiness by coordinating data, system and workflow dependencies from a Trade Support perspective.<br>Identify recurring data-readiness issues and support root-cause analysis, remediation actions and process standardisation.<br>T0 Trade Support and Enrichment Support</li><li>Support T0 trade support activities including non-economic booking support, enrichment follow-up, allocation support and trade-flow coordination.<br>Coordinate with T0 Validation teams to ensure required trade-support information is complete and available for validation, affirmation, confirmation and settlement-readiness processes.</li><li>Support Front Office queries relating to booking support, account/portfolio mapping, SSI enrichment, missing data and trade-support dependencies.<br>Escalate aged, urgent or high-impact trade support items to the VP & Head of GM MO Trade Support and relevant owner functions.<br>Ensure unresolved control, reconciliation, collateral, regulatory or risk-monitoring matters are handed off to GM MO Control & Governance or other owner functions as appropriate.</li><li>Affirmation, Confirmation and Settlement-Readiness Support</li><li>Monitor assigned affirmation and confirmation support items, coordinating follow-up with relevant teams where trade-support information is required.<br>Support settlement-readiness by ensuring account setup, allocation, SSI, enrichment and required non-economic data dependencies are complete or escalated.</li><li>Coordinate with Operations, Trade Support, Product Control, Front Office and regional teams to resolve trade-support dependencies that may impact timely downstream processing.</li><li>Track open support items, commentary, owner actions and escalation status to support daily service discipline.<br>Contribute to reduction of recurring trade-support issues by identifying upstream data, booking or workflow causes.<br>Stakeholder Management and Service Delivery</li><li>Act as a day-to-day Trade Support contact for Front Office Sales and Trading desks on Dealer Assist and data-readiness matters.<br>Coordinate across KYC, Credit, Compliance, GM Documentation, Reference Data, Technology, Operations, Product Control and regional teams to remove trade-support blockers.</li><li>Maintain clear communication on service status, pending actions, escalation requirements and expected next steps.<br>Support effective hand-offs between Dealer Assist, T0 Validation, Operations and GM MO Control & Governance functions.<br>Promote a service-oriented culture focused on responsiveness, accuracy, ownership, clear escalation and Front Office enablement.<br>Reporting, MI and Service Inputs</li><li>Prepare inputs for Trade Support service reporting, operational dashboards, request volumes, SLA adherence, backlog ageing and recurring issue themes.</li><li>Provide accurate commentary on client readiness, data-readiness blockers, Dealer Assist activity and trade-support escalation items.</li><li>Maintain request and readiness trackers to support management visibility and service performance analysis.</li><li>Contribute to KPI and service-quality inputs required by the VP & Head of GM MO Trade Support.</li><li>Support standardised MI and dashboard enhancements for Trade Support and Data Readiness activities.</li><li>Process Improvement, Automation and UAT</li><li>Identify opportunities to simplify request management, reduce manual hand-offs, improve data-readiness tracking and enhance service visibility.</li><li>Participate in UAT, workflow design, dashboard development and automation initiatives impacting Dealer Assist and Data Readiness processes.</li><li>Support standardisation of templates, request categories, escalation formats, handover processes and operating procedures.</li><li>Contribute to continuous improvement initiatives that enhance STP, service quality, capacity and operational scalability.</li><li>Support knowledge transfer and cross-training across Dealer Assist, Data Readiness and T0 Validation teams.</li><li>People, Capability and Coverage Support</li><li>Coach Specialists were assigned and support day-to-day task allocation, workload balancing and service discipline within the Dealer Assist & Data Readiness team.</li><li>Support cross-product capability building across FX/MM, Derivatives, Commodities, Capital Markets and other applicable products.<br>Assist in documenting procedures, process maps, checklists and training materials for Trade Support activities.</li><li>Promote accountability, ownership, timely escalation and consistent service standards across the team.</li><li><p>Support succession planning, coverage resilience and cross-training initiatives led by the VP & Head of GM MO Trade Support.</p><br><p><strong>Key Working Relationships</strong></p><br></li><li>Internal stakeholders include the VP & Head of GM MO Trade Support, Head of Global Markets Middle Office, GM MO Control & Governance, Front Office</li><li>Sales and Trading desks, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Legal, Technology, Credit, KYC, GM Documentation, Reference Data and regional Middle Office teams.</li><li><p>External stakeholders may include clients, counterparties, custodians, brokers, clearing channels or market infrastructure providers where Dealer Assist or Data Readiness coordination is required to support client readiness, trade readiness, affirmation, confirmation or settlement-readiness activities.</p><br><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br></li><li>Bachelor’s degree in finance, Banking, Economics, Business Administration, Accounting or a related discipline; professional qualification preferred.</li><li>7+ years of experience in Global Markets Operations, Middle Office, Trade Support, Dealer Assist, Client Onboarding, Reference Data, Front Office support or related operational support functions.</li><li>Strong understanding of Global Markets products including FX, Money Markets, Rates, Derivatives, Commodities, Capital Markets and structured products.</li><li>Good knowledge of trade lifecycle processes including client readiness, product activation, counterparty setup, trade booking support, enrichment, validation, affirmation, confirmation and settlement-readiness support.</li><li>Experience coordinating with Front Office, KYC, Credit, Compliance, GM Documentation, Reference Data, Technology, Operations, Product Control and regional teams.</li><li>Practical knowledge of systems and platforms such as Murex, Bloomberg, MarkitWire / matching platforms, reference-data tools, workflow trackers and dashboard tools.</li><li>Strong stakeholder management, prioritisation, communication, escalation, documentation and service-delivery skills.</li><li><p>Experience supporting process standardization, automation, UAT, operating-model change or service improvement.</p><br><p><strong>Preferred / Beneficial</strong></p><br></li><li>Professional qualification preferred.</li><li>Skills</li><li>Global Markets Trade Support</li><li>Dealer Assist operating model</li><li>Client activation and ready-to-trade processes</li><li>Product and counterparty activation</li><li>Static, SSI and reference data coordination</li><li>Market data readiness coordination</li><li>Trade booking support and allocations</li><li>Account and portfolio mapping support</li><li>Trade enrichment support</li><li>Same-Day Validation support inputs</li><li>Affirmation and confirmation monitoring support</li><li>Settlement-readiness dependencies</li><li>FX/MM, Rates, Derivatives and Commodities lifecycle</li><li>Murex, MarkitWire and Bloomberg knowledge</li><li>Queue management and SLA tracking</li><li>Handover discipline and request management</li><li>Process improvement and STP mindset</li><li>UAT, workflow automation and dashboard requirements</li><li>Cross-functional stakeholder management</li><li>Service performance reporting</li><li>Service excellence</li><li>Front Office partnership</li><li>Execution discipline</li><li>Attention to detail</li><li>Clear communication</li><li>Stakeholder management</li><li>Accountability and ownership</li><li>Prioritizations under pressure</li><li>Issue-resolution focus</li><li>Collaboration across function</li><li>Ability to manage multiple requests</li><li>Coaching and knowledge sharing</li><li>Ability to work across products, regions and teams.</li><li>All source links have been removed as requested.</li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
First Abu Dhabi Bank
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br><br>Responsibilities:<br><p><strong> JOB SUMMARY / INTRODUCTION</strong></p><br><ul><li>The role supports the GM MO Control & Governance function by executing and monitoring first-line control activities across Global Markets Middle Office processes, ensuring control discipline, timely exception escalation and accurate evidence management.</li><li>The role performs day-to-day control monitoring across trade controls, risk monitoring, reconciliations, exceptions, breaks, lifecycle events and governance reporting, working under the direction of the VP & Head of GM MO Control & Governance.</li><li>The role helps ensure that trading permissions controls, booking template controls, internal and Islamic trade booking controls, off-market monitoring, counterparty exposure monitoring, reconciliation checks and control reporting are performed consistently and escalated appropriately.</li><li>The role works closely with GM MO Trade Support, Front Office, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Technology, Credit, Reference Data and regional teams to support issue resolution, root-cause analysis, control evidence and operating-model discipline.</li><li>The role does not own Dealer Assist, client activation coordination, T0 booking support, trade enrichment or same-day validation delivery, as these activities sit under the GM MO Trade Support pillar.</li><li>Functional Coverage: Control execution and monitoring activities across trade controls, risk monitoring, reconciliations, exceptions, breaks, lifecycle events, control evidence and control reporting.</li><li>Product / Process Coverage: FX/MM, Rates, Derivatives, Commodities, Capital Markets and related Global Markets processing activities including trading permissions checks, booking template checks, off-market indicators, counterparty exposure monitoring, internal/external reconciliations and settlement-fail monitoring.</li><li>Geographic Coverage: UAE and international locations / hubs where GM Middle Office Control & Governance support is required.</li><li>Stakeholder Coverage: VP & Head of GM MO Control & Governance, GM MO Trade Support, Front Office, Sales, Trading, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Technology, Credit, Reference Data and regional teams.</li><li>Control Focus: Timely control execution, accurate investigation, evidence retention, aged-item tracking, escalation quality, KPI/KRI inputs and recurring-issue remediation.</li><li><p>People / Team Context: Individual contributor or team lead within the Control & Governance team, supporting Specialists where assigned and coordinating with peer AVPs across Collateral Management and Reporting.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><p><strong>Control Execution and Operating Discipline</strong></p><br></li><li>Execute assigned GM MO Control & Governance activities in line with approved SOPs, control standards, escalation protocols and evidence requirements.</li><li>Perform daily, periodic and event-driven control checks across assigned Global Markets products and processes.</li><li>Maintain disciplined control logs, issue trackers, exception records, evidence files and escalation documentation.</li><li>Support the VP & Head of GM MO Control & Governance in implementing the control operating model, SOP updates, control library requirements and governance routines.</li><li>Identify recurring issues, control gaps, data-quality issues and process breakdowns, and support remediation planning.<br><strong>Trade Controls</strong></li><li>Perform trading permissions control checks against approved desk mandates, product permissions, system entitlements and operating standards.</li><li>Perform booking template and desk business model control checks to identify booking inconsistencies, inappropriate template usage or policy deviations.</li><li>Support review of internal trade booking controls and Islamic trade booking controls where applicable.</li><li>Review amendment and cancellation control evidence, including approvals, rationale, thresholds and escalation requirements.</li><li>Escalate breaches, repeated exceptions or unresolved control issues to the VP & Head of GM MO Control & Governance and relevant owner functions.<br>Risk Monitoring and Surveillance Support</li><li>Perform off-market trade monitoring checks and coordinate escalation of indicators requiring review by Product Control, Market Risk, Front Office or Compliance.</li><li>Support counterparty exposure monitoring activities by tracking exceptions, threshold breaches, pending clarifications and required stakeholder actions.<br>Validate completeness of monitoring outputs, exception comments, investigation evidence and escalation status.<br>Identify trends in off-market indicators, exposure breaches, late actions or recurring control exceptions.</li><li><p>Provide inputs into risk-monitoring dashboards, KRI reporting and governance forums.</p><br><p><strong>Reconciliations and Exception Governance</strong></p><br></li><li>Perform or oversee assigned internal reconciliation checks, including front-to-back, system-to-system, T0 and position-related reconciliations where applicable.</li><li>Support external reconciliation follow-up with custodians, counterparties, brokers, clearing channels or market infrastructure providers where applicable.</li><li>Track failed trades, alleged trades, settlement fails, aged breaks and unresolved exceptions within agreed escalation standards.</li><li>Coordinate root-cause analysis for recurring breaks, aged items and high-impact exceptions.</li><li><p>Ensure reconciliation evidence, exception commentary and remediation actions are complete, accurate and available for management review.</p><br><p><strong>Lifecycle Events and Control Support</strong></p><br></li><li>Monitor assigned lifecycle event controls, including credit events, corporate actions, settlement-related lifecycle updates and other post-trade control triggers where applicable.</li><li>Coordinate with Trade Support, Operations, Product Control, Market Risk and other stakeholders to ensure lifecycle-related control issues are investigated and escalated.</li><li>Track open lifecycle-event control items, evidence completion, owner actions and closure status.</li><li>Support timely escalation of high-impact lifecycle events or unresolved control matters to the VP & Head of GM MO Control & Governance.</li><li><p>Contribute to remediation of recurring lifecycle control issues through process clarification, control enhancement and stakeholder follow-up</p><br><p><strong>Reporting, MI and Governance Inputs</strong></p><br></li><li>Prepare inputs for management dashboards, KPI/KRI reporting, control packs and governance forums relating to assigned control activities.</li><li>Provide accurate commentary on exceptions, aged items, trends, breaches, remediation actions and control performance.</li><li>Support regulatory reporting quality oversight by tracking rejections, breaks, owner actions and remediation status where assigned.</li><li>Ensure reporting inputs are accurate, complete, timely and supported by appropriate evidence.</li><li><p>Support automation and dashboard enhancement opportunities for control reporting and issue tracking.</p><br><p><strong>Audit, RCSA and Control Evidence Support</strong></p><br></li><li>Support audit, RCSA, operational risk and control-effectiveness activities by preparing control evidence, issue status updates and remediation tracking.</li><li>Maintain auditable evidence for assigned controls, including source data, review notes, approvals, exception comments and closure records.</li><li>Assist in documenting process gaps, control issues, remediation plans and management action updates.</li><li>Support closure of audit and control-review actions within assigned responsibility areas.</li><li><p>Escalate overdue actions, missing evidence or unresolved audit/control issues to the VP & Head of GM MO Control & Governance.</p><br><p><strong>Stakeholder Management and Issue Resolution</strong></p><br></li><li>Coordinate with Front Office, GM MO Trade Support, Global Markets Operations, Market Risk, Product Control, Finance, Compliance, Technology, Credit and regional teams on control investigations and issue resolution.</li><li>Maintain clear communication on control findings, required actions, deadlines, owners and escalation status.</li><li>Provide independent challenge where control issues, incomplete evidence or recurring weaknesses are identified.</li><li>Support effective hand-offs between Trade Support execution activities and Control & Governance oversight activities.</li><li><p>Promote a disciplined, evidence-based and timely escalation culture across assigned control processes.</p><br><p><strong>Process Improvement and Automation</strong></p><br></li><li>Identify opportunities to simplify controls, reduce manual effort, improve evidence capture and enhance reporting accuracy.</li><li>Participate in UAT, workflow design, dashboard development and automation initiatives impacting Control & Governance processes.</li><li>Support standardisation of control checklists, control logs, escalation templates and governance reporting formats.</li><li>Contribute to continuous improvement initiatives to strengthen control effectiveness, reduce recurring issues and improve operational resilience.</li><li><p>Coach Specialists were assigned and support knowledge transfer across products and control processes.</p><br><p><strong>Frameworks, Boundaries and Decision-Making Authority</strong></p><br></li><li>Operate within Group policies, approved procedures, organisational governance frameworks and approved authorisation matrices.</li><li>Execute assigned controls and escalation activities within approved SOPs, operating standards, control libraries and evidence requirements.</li><li>Escalate material control issues, unresolved exceptions, aged breaks, regulatory reporting breaks, missing evidence and repeated process failures to the VP Head of GM MO Control & Governance.</li><li>Maintain clear boundaries with GM MO Trade Support: Trade Support owns execution enablement, while Control & Governance owns independent control monitoring, evidence, exception tracking and governance escalation.</li><li>Support audit, RCSA, KPI/KRI and control-effectiveness processes by maintaining accurate records, timely evidence and clear action tracking.</li><li><p>Exercise judgement within delegated authority for prioritising control reviews, coordinating issue resolution and escalating exceptions.</p><br><p><strong>Key Working Relationships</strong></p><br></li><li>Internal stakeholders include the VP & Head of GM MO Control & Governance, Head of Global Markets Middle Office, GM MO Trade Support, Front Office, Sales and Trading Desks, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Legal, Technology, Credit, Operational Risk, Internal Audit, Reference Data, KYC, GM Documentation, Service Governance and regional Middle Office teams.</li><li><p>External stakeholders may include counterparties, custodians, brokers, clearing channels, clearing houses, market infrastructure providers, external auditors and regulators where Control & Governance support is required for investigation, evidence, reporting quality, reconciliation or exception resolution</p><br><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br></li><li>Bachelor’s degree in finance, Banking, Economics, Business Administration, Accounting, Risk Management or a related discipline; professional qualification preferred.</li><li>7+ years of experience in Global Markets Operations, Middle Office, Control, Governance, Reconciliations, Regulatory Reporting, Product Control, Market Risk, Collateral Management or related first-line control functions.</li><li>Strong understanding of Global Markets products including FX, Money Markets, Rates, Derivatives, Commodities, Capital Markets and structured products.<br>Good knowledge of trade lifecycle controls, booking controls, amendment/cancellation controls, reconciliations, settlement-fail monitoring, lifecycle events and exception management.</li><li>Experience preparing control evidence, issue logs, reconciliation commentary, KPI/KRI inputs, audit evidence and management reporting.<br>Practical knowledge of systems and platforms such as Murex, MarkitWire, Bloomberg, reconciliation tools, regulatory reporting platforms and workflow/dashboard tools.</li><li>Strong stakeholder management, investigation, analytical, escalation and documentation skills.</li><li><p>Experience supporting process standardization, control enhancement, automation, UAT or operating-model change.<br> </p><br><p><strong>Preferred / Beneficial</strong></p><br><p><strong>Technical Knowledge and Competencies</strong></p><br></li><li>Global Markets Control & Governance</li><li>Trade control execution</li><li>Trading permissions controls</li><li>Booking template controls</li><li>Internal and Islamic trade booking controls</li><li>Off-market trade monitoring</li><li>Counterparty exposure monitoring</li><li>Reconciliation and break tracking</li><li>Failed and alleged trade monitoring</li><li>Settlement-fail monitoring</li><li>Lifecycle event control support</li><li>Control evidence management</li><li>Regulatory reporting break tracking</li><li>KPI/KRI inputs and dashboards</li><li>RCSA and audit evidence support</li><li>Issue and action tracking</li><li>Murex, MarkitWire and Bloomberg knowledge</li><li>Workflow, reconciliation and reporting tools</li><li>SOPs and control libraries</li><li><p>Escalation protocols and governance packs</p><br><p><strong>Leadership and Behavioral Competencies</strong></p><br></li><li>Control mindset</li><li>Attention to detail</li><li>Independent challenge</li><li>Stakeholder management</li><li>Clear communication</li><li>Escalation discipline</li><li>Accountability and ownership</li><li>Analytical thinking</li><li>Issue-resolution focus</li><li>Collaboration across functions</li><li>Process improvement mindset</li><li>Ability to manage multiple priorities</li><li>Evidence-based decision support</li><li>Ability to work under time pressure</li><li>Formatting summary</li></ul> </div>
Head, Global Implementation & Cash Service, MENAP, Transaction Banking
Accounting, Finance & Banking
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.</span><br><span>• This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Strategy</strong></span><br><span>• Drive the Global Implementation and Cash Client Service Group Strategy within respective Cluster/Country, includes identifying and/or creating opportunities to uplift and/or re-establish the profile/identity of the Global Implementation and Cash Client Service Group team </span><br><span>• Ensure active engagement and ongoing alignment with the wider TB business strategy & priorities</span><br><span>• Build in sustainability when developing frameworks and/or redesigning processes, systems, and operating models</span><br><span>• Collaboratively design a suite of capabilities and services in line with respective client tiering, participation for bespoke services in collaboration with partners</span><br><span>• Lead the roll-out of Client Implementation and Cash Client Service Group Harmonization </span><br><span>• Fronting client conversations (Treasury, CFO above) on key pitches to driver overall TB proposition</span><br><span>• Drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions </span><br><span>• Develop regular connect sessions with clients as part of building client relationships, including actively participating in various client forums/events/conferences, strategic discussions, etc.</span><br><span>• Develops, owns, and drives strategic plan/roadmap of client deal management within respective Cluster/Country, ensuring alignment with overall TB Groups and respective Cluster/Country strategies</span><br><span>• Drives strategic plan/roadmap of client deal management </span></p><br><br> <br><p><span><strong>Business</strong></span><br><span>• Drive a continuous improvement model; with the aim to drive efficiency and simplified client experience, ensuring appropriate implementation model is “fit” for clients + TB business priorities, etc.; Including: Client engagement model to mirror client organizations, Harmonization and alignment across partner groups etc.</span><br><span>• Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders.</span><br><span>• Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums.</span><br><span>• Provide expertise advice for change/ transition management for Implementation</span><br><span>• Proactively identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners</span><br><span>• Identify opportunities to improve existing operating model, including the current resourcing, location and client footprint strategy aligned with implementation structure</span><br><span>• Develop an approach to build bench strength within the respective Cluster/Country</span><br><span>• Drive succession planning to actively manage attrition</span><br><span>• Actively managing costs; including identifying opportunities to reduce costs</span><br><span>• Actively drive the management of team productivity and capacity in relation to onshore and offshore activities </span><br><span>• Represent Implementation in Management forums; clearly articulate achievements (including landmark deals), product/client feedback, key challenges, etc. to help drive visibility of the Implementation team across the business</span></p><br><br> <br><p><span><strong>Processes</strong></span><br><span>• Ensures effective and disciplined usage of the Implementation Management system for self and team</span><br><span>• Has product knowledge in both cash, trade and other TB products in scope</span><br><span>• Drive overall Client + Project Management discipline, including effective usage of tools and systems, ensuring trusted and accurate data for reporting, and planning purposes, including oversight of key deals turnaround times management and feedback loops to business / support partners</span><br><span>• Active engagement in key RFP and provide guidance to Implementation managers in providing RFP/RFI responses on the implementation component as part of the Deal team</span><br><span>• Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs </span><br><span>• Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements </span><br><span>• Develop and nurture client relationships to ensure the products and services remain aligned to client needs</span><br><span>• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.</span><br><span>• Oversee the overall Project Management of the end-to-end implementation cycle of key deals (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)</span><br><span>• Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training</span><br><span>• Seamlessly transition the implemented product and services to service teams for BAU client servicing</span><br><span>• Drive focus on sustainability when considering Implementation’s global strategy, processes, systems, and operating model, as well as in delivering the implementation</span><br><span>• Work with Technology and Operations to design and implement platforms / ecosystem to support TB products</span><br><span>• Understand and utilize emerging technologies and innovations to improve product offerings and meet evolving client needs</span><br><span>• Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience for the clients </span><br><span>• Adopt emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes</span></p><br><br> <br><p><span>• Constructively drives an integrated approach with partners to capture client feedback opportunities </span><br><span>• Drive post implementation activities, including:</span><br><span>o Post Implementation Surveys</span><br><span>o Sharing constructive client feedback with relevant partners</span><br><span>o Utilising feedback to continuously improve our implementation quality and cycle times</span><br><span>• Monitor, track, and resolve client service issues through structured service management practices.</span><br><span>• Participate in regular service review meetings and ensure agreed actions are completed.</span><br><span>• Maintain accurate client service issue logs and drive timely resolution of identified concerns.</span><br><span>• Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes.</span><br><span>• Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders.</span><br><span>• Ensure client complaints are logged and managed in line with the Bank's Complaints Policy.</span><br><span>• Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance.</span><br><span>• Help drive sustainability when considering processes, systems, and operating model</span><br><span>• Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs</span><br><span>• Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify/improve business processes</span></p><br><br> <br><p><span><strong>People & Talent</strong></span><br><span>• Create a safe, inclusive, and collaborative environment for all team members</span><br><span>• Promote growth and development and ensure team members have active development/growth plans</span><br><span>• Encourage open and regular transparent conversations, including two-way feedback loops</span><br><span>• Provide ongoing mentorship and guidance </span><br><span>• Ensure appropriate succession plans are in place</span><br><span>• Adopt and drive a data driven culture</span><br><span>• Create a culture of trust and continuous learning mindset</span><br><span>• Encourage an environment of high performance, growth, and career mobility</span><br><span>• Create internal identity/visibility and actively participate in external awards/surveys</span><br><span>• Foster effective leadership at every level</span><br><span>• Develop, own and drive diversity and inclusion </span><br><span>• Create training plans to build on technical competencies for effective project management</span><br><span>• Foster a safe environment to encourage team members to be brave and speak out</span></p><br><br>
<p><span><strong>Risk Management</strong></span><br><span>• Collaboratively drive a holistic data management framework for Implementation and Cash Client Service system, driving a consistent definition and usage of attributes and reference data across all Clusters, including proactively addressing data quality issues</span><br><span>• Ensure adherence to all local regulatory, legal and compliance requirements</span><br><span>• Adherence to all bank’s policy and standards, including eLearning courses for entire team</span><br><span>• Effective governance of business controls; including developing new business controls if gaps are identified</span><br><span>• Proactive risk management; includes delivery + operational risks</span><br><span>• Chair Cluster/Country Implementation Governance forums; drive key discussion points on deal status alignment (F2B), openly discuss issues and collaboratively solve issues where possible</span><br><span>• Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management</span></p><br><br> <br><p><span><strong>Governance</strong></span><br><span>• Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)</span><br><span>• Ensure implementation governance controls are properly executed by the teams</span><br><span>• Assist with the governance of business controls; including identifying opportunities to develop new business controls </span><br><span>• Participate in Cluster/Country Implementation Governance forums to support Cluster Head/Lead and/or Country Head/Lead</span><br><br><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)</span><br><span>• Keep abreast with changing regulatory requirements and provide advisory support to clients</span><br><span>• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</span><br><span>• Completion of all mandatory risk and compliance training including e-learning within stated timeframes</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• Global & Cluster Implementation Heads, Program Execution Head</span><br><span>• Transaction Banking Sales and Coverage MT and directs</span><br><span>• Transaction Banking MT and directs</span><br><span>• Cluster and Country MT</span><br><span>• COO and directs</span><br><span>• Service MT and directs</span><br><span>• DCS MT and directs</span><br><span>• Technology delivery teams MT and directs (PSS, etc.)</span></p><br><br>
<p><span>External</span><br><span>• Treasury Senior Stakeholders</span><br><span>• Client Senior Stakeholders (all segments)</span><br><span>• Third Party Providers</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Application Programming Interfaces (APIs)</span><br><span>• Client experience, behaviours and preferences</span><br><span>• Operational Risk</span><br><span>• Change/ Project Management</span><br><span>• System and technology integration</span><br><span>• Communication & Presentation skills</span><br><span>• Stakeholder Management</span><br><span>• Strategic Thinking</span></p><br><br><b>Qualifications</b> <br><p><span>• 15+ years of banking and finance industry experience or similar industry</span><br><span>• 15+ years’ experience in Client Implementation with strong delivery focus </span><br><span>• Has strong project management disciplines</span><br><span>• Extensive knowledge in API, system and technology integrations, and Transaction Banking products</span><br><span>• Creative problem-solver with a strategic mindset </span><br><span>• Outstanding written and verbal communication skills, including presentation skills</span><br><span>• Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset</span><br><span>• Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)</span><br><span>• Experience in managing a team where team members are in multiple countries</span><br><span>• Proven track record of successfully delivering large, complex, and cross-border deals</span><br><span>• PMP certification is a plus</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
UAE - Dubai
Location<br><br>Chicago, IL; Austin, TX; New York, NY; Royal Oak, MI; San Francisco, CA<br><br>Employment Type<br><br>Full time<br><br>Department<br><br>Innovation<br><br>Compensation<br><br>$180K – $225K<br><br>Please note the salary range listed is just one component of a competitive compensation package which may include a company stock plan depending on role eligibility. Offers will be reflective of the candidate’s location, qualifications, and experience.<br><br>Overview Application<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>About The Role<br><br>As the Product Manager in Payments, you will own the strategy and execution for Spot On’s end-to-end payments experience—spanning card-present and card-not-present acceptance, transaction processing, routing, and the downstream flows that get merchants paid. You will define how payments are presented, authorized, captured, settled, and funded across our hospitality-focused ecosystem, ensuring reliability, security, and compliance while driving a best-in-class experience for restaurants and other hospitality merchants.<br><br>While your primary charter is the broader payments product, you will also partner with our money movement and remittance functions to make sure merchant funding is accurate, predictable, and transparent—ensuring the economics and timing of merchant processing show up cleanly in our product surfaces.<br><br>We are looking for a strong product leader—someone who can set a clear vision, rally engineering, design, operations, GTM, and external partners around it, and make confident trade-offs in a high-stakes, highly regulated domain. Your success will be measured by payment performance (authorization rates, latency, and resiliency), merchant satisfaction, funding accuracy, and the ability to unlock new payment capabilities that help merchants grow revenue and reduce operational friction.<br><br>Responsibilities:<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>Benefits: <br><br>At Spot On, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>At Spot On, We Put People Above Everything Else. We’re Known For Our Innovative Software And Technology Solutions, But We Stand Out Because Of The Hard-working Humans Behind The Tech. We Can’t Take Care Of Our Clients Without Taking Care Of Our Employees First, And That’s Why We Invest In You With a Competitive Benefits Package Which Includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>At Spot On, We Put People Above Everything Else. We’re Known For Our Innovative Software And Technology Solutions, But We Stand Out Because Of The Hard-working Humans Behind The Tech. We Can’t Take Care Of Our Clients Without Taking Care Of Our Employees First, And That’s Why We Invest In You With a Competitive Benefits Package Which Includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K