Network Administrator Jobs - Dubai UAE

Job Title: Senior L3 Network Admin – Security, Cloud & Enterprise Networks Location: Dubai Duration: 2+ Years<br>Job Summary Seeking a highly experienced Senior L3 Network Engineer / Network Architect with 8–10 years of enterprise networking experience. The role focuses on architecture-level support, advanced troubleshooting, hybrid cloud networking, security governance, Zero Trust implementation, and enterprise network optimization. The candidate should possess CCIE-level expertise and strong hands-on experience across multi-vendor environments, Microsoft Azure networking, and enterprise security platforms.<br>Required Qualifications Experience8–10 years of enterprise network engineering experience. Strong background in architect-level ownership of mission-critical environments. Proven experience managing large-scale enterprise networks. Mandatory Technical Skills CCIE (Enterprise Infrastructure or Security) Palo Alto Firewalls Cisco Firepower Threat Defense (FTD) Microsoft Azure Networking (L3 Level) Cisco DNACCisco ISECisco WLCF5 Load Balancers BGP, OSPF, SD-WAN, LAN/WANDNS, DHCP, and enterprise network services Preferred Certifications Mandatory CCIE – Enterprise Infrastructure or Security Strongly Preferred Palo Alto Networks Certified Network Security Engineer (PCNSE) Microsoft Azure AZ-700 – Azure Network Engineer Associate F5 Certified Administrator / Specialist Preferred ITIL® 4 Foundation Certification

--TAJMAC Global FZE--<br><br>Apply Now!<br><br>Company: TAJMAC Global FZEAssignment Type: Temporary IT Helpdesk Support Services Assignment Location: Dubai, UAE / Work Location Designated for the Assignment Experience Required: 5+ years (7–9 years preferred) Employment Type: Temporary Contract – 2 Months Vacation Cover Support Assignment Period: Approx. 6 July 2026 – 4 September 2026 (~9 weeks) Compensation: AED 7,500 per month — all-inclusive Availability: Able to start by 6 July 2026 (immediate / short notice preferred)<br><br>Eligibility — Visa Requirement (please read before applying)<br><br>This is a short-term, immediate-start assignment. You must meet all of the following:<br><br>Hold an active UAE residence visa with at least 6 months of validity remaining at the time of joining. If currently employed, you must be able to obtain an NOC from your employer. Not eligible: visit/tourist visa, freelance/residence visa still in process, or cancelled visa. Currently located in the UAE (Dubai preferred) and available to work on-site.<br><br>Applications that do not meet the visa requirement cannot be progressed for this role.<br><br>Role Overview<br><br>We are looking for an experienced Temporary IT Helpdesk Support Specialist who can provide reliable day-to-day IT support for a 2-month vacation cover assignment.<br><br>This is a practical, user-facing IT support role that combines:<br><br>End-user IT support Helpdesk coordination Basic system administration support Basic network troubleshooting Employee onboarding and offboarding support Microsoft 365 user support Service Now ticket creation and follow-up Vendor, supplier, and technical team coordination<br><br>The selected candidate will not be expected to independently resolve every advanced technical issue. However, the candidate must be able to identify issues, perform first-level troubleshooting, document problems properly, create tickets, coordinate with the right teams, and follow up until resolution.<br><br>End-user support<br><br>Helpdesk coordination<br><br>System administration support<br><br>Basic network troubleshooting<br><br>Employee onboarding and offboarding<br><br>Service Now ticket creation and follow-up<br><br>Vendor and supplier coordination<br><br>Key Responsibilities<br><br> End-User IT Support Provide day-to-day IT support to end users for laptops, desktops, mobile devices, printers, and standard office systems. Troubleshoot common issues related to Windows, Microsoft Office, Outlook, Microsoft Teams, browsers, and user applications. Support users professionally and patiently, ensuring a positive support experience. Handle basic software installation, configuration, and troubleshooting tasks. Communicate clearly with users and keep them updated on issue progress and next steps. Helpdesk & Ticket Coordination Create, update, and manage tickets in Service Now or similar ITSM/helpdesk tools. Record user issues clearly with proper details, screenshots, affected user/device details, and impact description. Assign or escalate tickets to the relevant support teams, suppliers, or vendors. Follow up with users, suppliers, and technical teams until closure. Maintain clear ticket updates throughout the support lifecycle. Ensure proper ownership and communication for open support cases. System Administration Support Assist in basic system administration activities for end-user devices. Prepare laptops and mobile devices for new employees. Support laptop imaging, configuration, standard software installation, and device readiness. Ensure devices are prepared as per required standards before handover. Maintain basic records of assigned IT assets, device handovers, and returned equipment. Coordinate with relevant technical teams or suppliers for issues requiring advanced support. Employee Onboarding & Offboarding Prepare IT assets for new joiners, including laptops, mobile devices, required applications, and access coordination. Support onboarding checklists and ensure employees receive required IT equipment on time. Assist with offboarding activities for resigned or leaving employees. Coordinate device collection, access removal requests, asset return, and handover processes. Ensure onboarding and offboarding activities are properly documented and followed up. Microsoft 365 & Business Application Support Provide basic support for Microsoft 365 services, including Outlook, Teams, One Drive, Office apps, and user-level issues. Assist users with basic login, access, application configuration, and usage-related concerns. Coordinate with relevant teams or suppliers for advanced Microsoft 365 issues. Basic knowledge of SAP client installation and support will be preferred. Exposure to Netskope or similar endpoint/security tools will be an added advantage. Basic Network & Device Troubleshooting Perform basic network troubleshooting for end-user connectivity issues. Check devices, network cables, Wi-Fi connectivity, printers, and basic LAN-related concerns. Troubleshoot first-level issues related to internet access, local connectivity, and device communication. Coordinate with network suppliers or technical teams for advanced network issues. Assist with first-level checks before escalating to vendors or specialist teams. Vendor, Supplier & Stakeholder Coordination Act as a coordination point between users, stakeholders, suppliers, vendors, and technical teams. Ensure issues are properly communicated to the right vendor or support team. Follow up with suppliers and technical teams for timely resolution. Escalate delays, repeated issues, or unresolved matters to the relevant stakeholders. Support smooth day-to-day IT service operations during the assignment period.<br><br>Required Skills & Experience<br><br>7–9 years of experience in IT support, helpdesk, system administration, network support, or similar roles. Strong English communication skills are mandatory. Ability to communicate professionally with end users, management, stakeholders, vendors, and suppliers. Presentable, confident, and customer-facing personality. Good understanding of Windows operating systems. Working knowledge of Microsoft Office, Outlook, Teams, One Drive, and Microsoft 365. Experience with laptop preparation, imaging, software installation, configuration, and device handover. Basic understanding of networking concepts such as LAN, Wi-Fi, IP addressing, connectivity, printers, and troubleshooting. Experience using Service Now or any IT ticketing/helpdesk system. Ability to coordinate with suppliers, vendors, and internal teams. Strong follow-up discipline and ownership mindset. Ability to work independently in a temporary assignment environment. Good problem-solving skills and willingness to learn assignment-specific systems and processes.<br><br>Preferred Skills<br><br>Basic knowledge of SAP client installation and troubleshooting. Exposure to Netskope or similar endpoint/security solutions. Experience with IT asset management and user/device handover documentation. UAE driving license will be an advantage. Prior experience working in corporate IT support, managed IT services, or temporary IT support assignments. Ability to support a mixed environment involving end-user systems, business applications, network devices, and supplier-managed services.<br><br>Candidate Profile<br><br>The ideal candidate should be a responsible, well-communicating, and reliable IT professional who can support day-to-day IT operations during a temporary 2-month vacation cover assignment.<br><br>The person should be comfortable working as a front-facing IT support professional, coordinating with multiple stakeholders, and ensuring that user issues are handled properly, even when resolution requires supplier or vendor involvement.<br><br>This is a practical, hands-on coordination and support role. The candidate should be able to combine technical understanding with strong communication, discipline, follow-through, and a service-oriented mindset.<br><br>Important Eligibility Note<br><br>Candidates must be currently based in Dubai/UAE and legally eligible to work on a temporary assignment, subject to completion of all applicable UAE/free-zone work authorization requirements before joining.<br><br>No recruitment fee or placement fee will be charged to candidates.<br><br>How To Apply<br><br>Interested candidates may share their updated CV with the subject line:<br><br>Application – Temporary IT Helpdesk Support Specialist<br><br>Apply Online: https://www.tajmac.ae/jobs/it-support-coordinator-system-network-administrator-20<br><br>Company: TAJMAC Global FZE<br><br>Apply Now!

<p><strong>1. Job Purpose</strong></p><p>To manage and maintain the Group's IT systems, user access, data backups, IT assets and day-to-day technical support, while ensuring that company data, systems and business information remain <strong>secure, properly documented and accessible to the company at all times</strong>.</p><br><p><strong>2. Key Responsibilities</strong></p><p>A. IT Systems & Technical Support</p><ul><li><p>Manage computers, servers, network devices, Wi-Fi, printers and other IT infrastructure.</p></li><li><p>Administer Microsoft 365, email accounts, cloud applications and company domains.</p></li><li><p>Troubleshoot hardware, software, network and system issues.</p></li><li><p>Monitor system performance and coordinate with external IT vendors when required.</p></li><li><p>Ensure operating systems, antivirus and critical applications are updated.</p><br></li></ul><p><strong>B. User Access & Security</strong></p><ul><li><p>Create, modify and deactivate employee accounts based on management approval.</p></li><li><p>Maintain an updated <strong>User Access Register</strong> for all employees and systems.</p></li><li><p>Ensure access is provided strictly according to job requirements.</p></li><li><p>Immediately disable email, system and application access upon resignation/termination.</p></li><li><p>Maintain MFA, password and basic cybersecurity controls.</p></li><li><p>Ensure administrator passwords and critical credentials are securely maintained and accessible to authorized management.</p><br></li></ul><p><strong>C. Data Backup & Recovery</strong></p><ul><li><p>Ensure regular automated backups of all critical company data.</p></li><li><p>Monitor backup status and immediately report backup failures.</p></li><li><p>Maintain backup copies separately from the primary system where possible.</p></li><li><p>Conduct periodic recovery/restoration tests.</p></li><li><p>Maintain documented backup and recovery procedures.</p></li><li><p>Ensure critical business information can be recovered without depending on any individual employee.</p></li></ul><p>D. Company Data & Information Control</p><ul><li><p>Ensure important company information is stored in <strong>company-controlled systems</strong>, not personal email, devices or cloud accounts.</p></li><li><p>Ensure customer, supplier, project, quotation, financial and operational information is accessible to authorized management.</p></li><li><p>Ensure no critical business information is solely controlled by one employee.</p></li><li><p>Transfer ownership of business information, emails and files when employees leave or change roles.</p></li><li><p>Maintain proper digital filing and access structures.</p></li></ul><p>E. IT Asset Management</p><ul><li><p>Maintain a complete and updated <strong>IT Asset Register</strong>.</p></li><li><p>Record laptops, desktops, mobile phones, SIM cards, printers, networking equipment and other IT assets.</p></li><li><p>Record asset number, serial number, assigned employee, location and condition.</p></li><li><p>Ensure proper IT asset handover during joining, transfer and exit.</p></li><li><p>Conduct periodic physical verification of IT assets.</p></li><li><p>Ensure all company IT equipment is recovered upon employee separation.</p></li></ul><p>F. Employee Joiner / Mover / Leaver Controls</p><p><strong>Joining</strong></p><ul><li><p>Create required email/system accounts.</p></li><li><p>Provide approved IT equipment and access.</p></li></ul><p><strong>Transfer/Promotion</strong></p><ul><li><p>Review and modify access according to the new position.</p></li><li><p>Remove unnecessary previous access.</p></li></ul><p><strong>Exit</strong></p><ul><li><p>Immediately disable all access upon authorized instruction.</p></li><li><p>Recover company devices, SIM cards and other IT assets.</p></li><li><p>Transfer emails, files and business information to the designated company account/user.</p></li><li><p>Ensure no company information remains solely under the departing employee's control.</p><br></li></ul><p><strong>3. Mandatory IT Controls</strong></p><p>The System Administrator must ensure the following controls are continuously maintained:</p><ol><li><p><strong>No critical company account or system should depend on one employee.</strong></p></li><li><p><strong>All critical data must have regular backups.</strong></p></li><li><p><strong>Management must retain access to critical systems and administrative credentials.</strong></p></li><li><p><strong>Employee access must be reviewed periodically.</strong></p></li><li><p><strong>Employee access must be immediately revoked upon separation.</strong></p></li><li><p><strong>All IT assets must be recorded and traceable to the assigned employee.</strong></p></li><li><p><strong>Company data must be stored in company-controlled systems.</strong></p></li><li><p><strong>Critical systems, domains, subscriptions, licenses and renewals must be documented.</strong></p></li><li><p><strong>Backup recovery must be periodically tested.</strong></p></li><li><p><strong>IT incidents, security issues and data-access exceptions must be documented and reported to management.</strong></p></li></ol><br><p><strong>Desired Candidate Profile</strong></p><p><strong>4. Qualifications & Experience</strong></p><ul><li><p>Diploma/Bachelor's degree in IT, Computer Science or related field.</p></li><li><p><strong>3–5 years' experience</strong> in System Administration / IT Support.</p></li><li><p>Practical knowledge of:</p><ul><li><p>Microsoft 365</p></li><li><p>Active Directory / Entra ID</p></li><li><p>Windows systems</p></li><li><p>Networking, Wi-Fi, VPN and basic firewall administration</p></li><li><p>Backup systems</p></li><li><p>Endpoint security / antivirus</p></li><li><p>User and access management</p></li><li><p>IT asset management</p></li></ul></li><li><p>Experience supporting multiple departments or locations is preferred.</p></li><li><p>Relevant IT certifications are an advantage.</p><br></li></ul><p><strong>5. Required Competencies</strong></p><ul><li><p>Strong troubleshooting skills</p></li><li><p>Good understanding of IT security</p></li><li><p>Excellent documentation and record-keeping</p></li><li><p>High level of confidentiality and integrity</p></li><li><p>Strong ownership and accountability</p></li><li><p>Good communication skills</p></li><li><p>Ability to work independently</p></li><li><p>Proactive approach to identifying IT risks</p></li><li><p>Ability to manage multiple IT requirements and priorities</p><br></li></ul><p><strong>6. Key Performance Indicators (KPIs)</strong></p><ul><li><p>Backup completion and successful recovery testing</p></li><li><p>Timely resolution of IT issues</p></li><li><p>Accuracy of IT Asset Register</p></li><li><p>Timely onboarding and offboarding of user access</p></li><li><p>Periodic access review completion</p></li><li><p>System and network availability</p></li><li><p>IT security incidents and response</p></li><li><p>Accuracy of IT documentation</p></li><li><p>Compliance with company IT policies and controls</p></li></ul><br><p><strong>7. Core Responsibility</strong></p><p>The System Administrator is responsible for ensuring that the Group's IT systems, data, user access and digital business information remain secure, properly backed up, documented and accessible to the company, and are never solely dependent on any individual employee.</p>