Operation Manager Jobs in UAE

Company Description Fakhri Brothers is a leading HVAC and refrigeration solutions provider, combining global technical expertise with agile local operations. The company serves customers across Pakistan and the U. A. E, delivering high-quality products and services tailored to diverse market needs. Its strong market presence is built on a commitment to reliability, performance, and customer satisfaction. Team members benefit from working in a business that values operational excellence, continuous improvement, and long-term partnerships. Fakhri Brothers offers opportunities to contribute to growth in a dynamic and expanding regional HVAC industry.<br>Role Description The Operations Manager – HVAC Insulation Manufacturing (XLPE, NBR/PBR) is a full-time, on-site role based in Sharjah. This role oversees daily manufacturing operations for HVAC insulation products, ensuring production plans are met safely, efficiently, and to quality standards. Responsibilities include managing production schedules, coordinating raw material availability, supervising shop-floor teams, and optimizing processes for XLPE and NBR/PBR insulation lines. The Operations Manager monitors KPIs, implements continuous improvement initiatives, and ensures compliance with safety, environmental, and regulatory requirements. The role also involves close collaboration with quality control, maintenance, procurement, and sales teams to support timely deliveries, cost control, and customer satisfaction.<br>Qualifications<br> Strong background in operations management, production planning, and process optimization within manufacturing, preferably HVAC or insulation. Knowledge of XLPE and NBR/PBR insulation manufacturing processes, equipment, and quality standards. Experience leading and developing shop-floor teams, including performance management, training, and safety culture reinforcement. Ability to analyze production data, track KPIs, and use problem-solving and continuous improvement methodologies (e.g., Lean, 5S). Familiarity with health, safety, and environmental regulations relevant to industrial manufacturing operations. Effective communication and coordination skills for working with cross-functional teams and external partners. Proficiency with basic manufacturing software and MS Office tools for reporting, scheduling, and documentation. Bachelor’s degree in Mechanical, Industrial, or Manufacturing Engineering, or a related field; relevant technical diploma with strong experience may be considered. Prior experience in HVAC, refrigeration, or related industrial sectors in the region is an advantage. Ability to work on-site in Sharjah and adapt to a fast-paced, results-oriented environment.

Role Description We are seeking a strategic and results-driven Logistics Manager to oversee and optimize logistics operations, transportation activities, inventory movement, and supply chain coordination. The role is responsible for ensuring the efficient flow of goods, materials, and resources while maintaining high standards of service, operational efficiency, and cost effectiveness. The Logistics Manager will lead logistics planning and execution, working closely with suppliers, transportation providers, warehouse teams, procurement functions, and business stakeholders to ensure seamless operational performance. Responsibilities include managing logistics processes, improving transportation efficiency, monitoring performance metrics, and implementing strategies that support organizational objectives. Key responsibilities include overseeing inbound and outbound logistics operations, coordinating transportation activities, optimizing distribution networks, managing inventory flow, and ensuring timely delivery of products and materials. The role requires strong leadership, analytical thinking, and operational expertise to maintain reliable logistics performance and drive continuous improvements. The successful candidate will analyze logistics data, evaluate operational performance, and identify opportunities to improve efficiency, reduce costs, and enhance service quality. Responsibilities include monitoring key performance indicators, preparing operational reports, managing logistics budgets, supporting supplier relationships, and ensuring effective communication across all supply chain functions. The Logistics Manager will lead initiatives focused on process optimization, transportation planning, inventory management, warehouse coordination, and supply chain improvement. The role involves developing operational strategies, implementing best practices, resolving logistical challenges, and ensuring logistics activities align with business goals and customer expectations. Additionally, the role requires maintaining compliance with operational procedures, quality standards, and regulatory requirements while fostering a culture of collaboration, accountability, and continuous improvement. The Logistics Manager will contribute significantly to business success by enhancing logistics capabilities, improving operational reliability, and supporting long-term supply chain growth. This position offers an opportunity to lead complex logistics operations, drive strategic improvements, and create measurable value through effective supply chain management. The ideal candidate will demonstrate strong leadership abilities, decision-making skills, operational expertise, and a commitment to excellence in logistics and distribution management. Qualifications Strong understanding of logistics management, transportation operations, distribution networks, and supply chain principles. Ability to develop and implement logistics strategies that improve efficiency, service quality, and operational performance. Knowledge of transportation planning, inventory management, warehouse operations, and supplier coordination. Strong leadership and team management skills with the ability to guide operational success. Ability to analyze logistics data, performance metrics, and operational trends to support decision-making. Strong problem-solving and analytical skills with the ability to address complex logistics challenges. Understanding of cost optimization, resource allocation, and operational planning methodologies. Ability to manage multiple projects, priorities, and logistics activities simultaneously. Familiarity with logistics systems, transportation management platforms, and reporting tools. Strong organizational skills with attention to detail and process accuracy. Ability to coordinate effectively with suppliers, carriers, warehouse teams, and business stakeholders. Understanding of risk management, compliance requirements, and operational governance practices. Strong communication and interpersonal skills with the ability to collaborate across departments. Ability to identify improvement opportunities and implement process enhancement initiatives. Commitment to operational excellence, customer satisfaction, and continuous improvement. Ability to support business growth through efficient, scalable, and high-performing logistics operations.

Role Description We are seeking a strategic and results-driven Logistics Manager to oversee and optimize logistics operations, transportation activities, inventory movement, and supply chain coordination. The role is responsible for ensuring the efficient flow of goods, materials, and resources while maintaining high standards of service, operational efficiency, and cost effectiveness. The Logistics Manager will lead logistics planning and execution, working closely with suppliers, transportation providers, warehouse teams, procurement functions, and business stakeholders to ensure seamless operational performance. Responsibilities include managing logistics processes, improving transportation efficiency, monitoring performance metrics, and implementing strategies that support organizational objectives. Key responsibilities include overseeing inbound and outbound logistics operations, coordinating transportation activities, optimizing distribution networks, managing inventory flow, and ensuring timely delivery of products and materials. The role requires strong leadership, analytical thinking, and operational expertise to maintain reliable logistics performance and drive continuous improvements. The successful candidate will analyze logistics data, evaluate operational performance, and identify opportunities to improve efficiency, reduce costs, and enhance service quality. Responsibilities include monitoring key performance indicators, preparing operational reports, managing logistics budgets, supporting supplier relationships, and ensuring effective communication across all supply chain functions. The Logistics Manager will lead initiatives focused on process optimization, transportation planning, inventory management, warehouse coordination, and supply chain improvement. The role involves developing operational strategies, implementing best practices, resolving logistical challenges, and ensuring logistics activities align with business goals and customer expectations. Additionally, the role requires maintaining compliance with operational procedures, quality standards, and regulatory requirements while fostering a culture of collaboration, accountability, and continuous improvement. The Logistics Manager will contribute significantly to business success by enhancing logistics capabilities, improving operational reliability, and supporting long-term supply chain growth. This position offers an opportunity to lead complex logistics operations, drive strategic improvements, and create measurable value through effective supply chain management. The ideal candidate will demonstrate strong leadership abilities, decision-making skills, operational expertise, and a commitment to excellence in logistics and distribution management. Qualifications Strong understanding of logistics management, transportation operations, distribution networks, and supply chain principles. Ability to develop and implement logistics strategies that improve efficiency, service quality, and operational performance. Knowledge of transportation planning, inventory management, warehouse operations, and supplier coordination. Strong leadership and team management skills with the ability to guide operational success. Ability to analyze logistics data, performance metrics, and operational trends to support decision-making. Strong problem-solving and analytical skills with the ability to address complex logistics challenges. Understanding of cost optimization, resource allocation, and operational planning methodologies. Ability to manage multiple projects, priorities, and logistics activities simultaneously. Familiarity with logistics systems, transportation management platforms, and reporting tools. Strong organizational skills with attention to detail and process accuracy. Ability to coordinate effectively with suppliers, carriers, warehouse teams, and business stakeholders. Understanding of risk management, compliance requirements, and operational governance practices. Strong communication and interpersonal skills with the ability to collaborate across departments. Ability to identify improvement opportunities and implement process enhancement initiatives. Commitment to operational excellence, customer satisfaction, and continuous improvement. Ability to support business growth through efficient, scalable, and high-performing logistics operations.

Position Objective<br><br>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.<br><br>Key Responsibility<br><br>Sales and Customer Focus:<br><br> Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store<br><br>Store Administration<br><br> Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards.<br><br>Presentation And Management<br><br> To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise<br><br>Staffing & Team Performance Management<br><br> Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff<br><br>Security<br><br> Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store.<br><br>Other Job Deliverables<br><br> Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process.<br><br>Desired Experience<br><br>The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Position Objective<br><br>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.<br><br>Key Responsibility<br><br>Sales and Customer Focus:<br><br> Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store<br><br>Store Administration<br><br> Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards.<br><br>Presentation And Management<br><br> To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise<br><br>Staffing & Team Performance Management<br><br> Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff<br><br>Security<br><br> Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store.<br><br>Other Job Deliverables<br><br> Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process.<br><br>Desired Experience<br><br>The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Position Objective<br><br>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.<br><br>Key Responsibility<br><br>Sales and Customer Focus:<br><br> Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store<br><br>Store Administration<br><br> Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards.<br><br>Presentation And Management<br><br> To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise<br><br>Staffing & Team Performance Management<br><br> Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff<br><br>Security<br><br> Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store.<br><br>Other Job Deliverables<br><br> Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process.<br><br>Desired Experience<br><br>The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Position Objective<br><br>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.<br><br>Key Responsibility<br><br>Sales and Customer Focus:<br><br> Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store<br><br>Store Administration<br><br> Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards.<br><br>Presentation And Management<br><br> To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise<br><br>Staffing & Team Performance Management<br><br> Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff<br><br>Security<br><br> Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store.<br><br>Other Job Deliverables<br><br> Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process.<br><br>Desired Experience<br><br>The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

???? We're Hiring: Escalation Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsDrenova is a growing international organization focused on customer experience, operational excellence, and business efficiency. Our teams collaborate across Customer Support, Operations, Product, Engineering, Sales, Quality, and Management to resolve complex issues, improve service quality, and deliver outstanding customer experiences. The Role We are seeking a proactive and solutions-oriented Escalation Manager to oversee high-priority customer and operational escalations, coordinate cross-functional resolutions, and drive continuous service improvement across the organization. This is an excellent opportunity for a customer support, operations, service management, or incident management professional looking to develop their career in an international and fully remote working environment. Key Responsibilities Manage high-priority customer and operational escalations from initial assessment through resolution. Coordinate cross-functional teams to resolve complex issues efficiently. Work closely with Customer Support, Operations, Product, Engineering, Sales, Quality, and Management teams. Monitor escalation queues, response times, and service performance. Communicate updates and resolution plans to internal stakeholders and customers where required. Conduct root-cause analysis and recommend preventive actions. Track escalation trends and identify opportunities for process improvements. Maintain escalation records, reports, and documentation. Support incident management and service recovery activities. Develop and improve escalation procedures and workflows. Monitor service quality KPIs and escalation metrics. Prepare regular performance reports and management updates. Promote collaboration and accountability across teams during issue resolution. Support training initiatives related to escalation handling and customer service. Stay informed about customer experience and service management best practices. Requirements Bachelor's degree in Business, Operations, Customer Service, Communications, or a related field.3+ years of experience in customer support, operations, service management, incident management, or a related role. Good understanding of escalation management and service delivery processes. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Good organizational and project coordination skills. Ability to remain calm and make decisions under pressure. Good written and verbal English communication skills. Experience with CRM, ticketing systems, or service management platforms is an advantage. Familiarity with ITIL, service operations, or customer experience frameworks is a plus. Ability to work independently and collaborate with international teams. UAE or GCC experience is an advantage but not required. Relevant customer service or service management certifications are welcome but not mandatory. What We Offer???? Fully Remote Work Arrangement???? Full-Time Escalation Management Position???? Career Growth & Professional Development???? Exposure to Customer Experience & Service Operations???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Support Regional & International Business Operations

???????? Office Manager???? United Arab Emirates ???????????? Manage Operations | Support Teams | Create an Efficient Workplace???? Role Description We are seeking an organized and proactive Office Manager to oversee daily office operations, administrative processes, and workplace coordination. This role is responsible for ensuring smooth business activities, managing office resources, supporting employees, and maintaining a professional and productive work environment. As an Office Manager, you will coordinate administrative functions, improve operational efficiency, manage office facilities, and work closely with different teams to support organizational success.???? Responsibilities???? Oversee daily office operations and ensure efficient administrative workflows.???? Manage office procedures, documentation, records, and internal processes.???? Coordinate meetings, schedules, appointments, and business activities.???? Provide administrative support to management and internal teams.???? Manage office supplies, equipment, vendors, and facility requirements.???? Handle internal communications and support employee requests.???? Maintain accurate records, reports, and administrative documentation.???? Coordinate with external suppliers, service providers, and business partners.????️ Support office technology, equipment maintenance, and workplace systems.???? Assist with onboarding processes and ensure new employees have necessary resources.???? Monitor office expenses, budgets, and administrative costs.???? Identify opportunities to improve office efficiency, workplace organization, and employee experience.✅ Qualifications???? Bachelor's degree or diploma in Business Administration, Management, Office Administration, or a related field is preferred.???? Strong organizational and administrative management skills.???? Excellent planning, coordination, and multitasking abilities.???? Strong written and verbal communication skills.????️ Proficiency in Microsoft Office Suite and office management systems.???? Ability to manage budgets, expenses, and operational reports.???? Strong interpersonal skills with the ability to work with employees at all levels.???? Excellent problem-solving skills and attention to detail.⏰ Ability to prioritize multiple tasks in a fast-paced environment.???? Professional attitude, reliability, and commitment to maintaining a positive workplace environment.???? Why Join Us?✨ Be part of a professional and collaborative workplace.???? Develop strong operational and leadership skills.???? Work closely with different teams and business functions.???? Make a meaningful impact by improving workplace efficiency and employee experience.???? Join us and help create a productive, organized, and successful office environment! ????✨

???????? Office Manager???? United Arab Emirates ???????????? Manage Operations | Support Teams | Create an Efficient Workplace???? Role Description We are seeking an organized and proactive Office Manager to oversee daily office operations, administrative processes, and workplace coordination. This role is responsible for ensuring smooth business activities, managing office resources, supporting employees, and maintaining a professional and productive work environment. As an Office Manager, you will coordinate administrative functions, improve operational efficiency, manage office facilities, and work closely with different teams to support organizational success.???? Responsibilities???? Oversee daily office operations and ensure efficient administrative workflows.???? Manage office procedures, documentation, records, and internal processes.???? Coordinate meetings, schedules, appointments, and business activities.???? Provide administrative support to management and internal teams.???? Manage office supplies, equipment, vendors, and facility requirements.???? Handle internal communications and support employee requests.???? Maintain accurate records, reports, and administrative documentation.???? Coordinate with external suppliers, service providers, and business partners.????️ Support office technology, equipment maintenance, and workplace systems.???? Assist with onboarding processes and ensure new employees have necessary resources.???? Monitor office expenses, budgets, and administrative costs.???? Identify opportunities to improve office efficiency, workplace organization, and employee experience.✅ Qualifications???? Bachelor's degree or diploma in Business Administration, Management, Office Administration, or a related field is preferred.???? Strong organizational and administrative management skills.???? Excellent planning, coordination, and multitasking abilities.???? Strong written and verbal communication skills.????️ Proficiency in Microsoft Office Suite and office management systems.???? Ability to manage budgets, expenses, and operational reports.???? Strong interpersonal skills with the ability to work with employees at all levels.???? Excellent problem-solving skills and attention to detail.⏰ Ability to prioritize multiple tasks in a fast-paced environment.???? Professional attitude, reliability, and commitment to maintaining a positive workplace environment.???? Why Join Us?✨ Be part of a professional and collaborative workplace.???? Develop strong operational and leadership skills.???? Work closely with different teams and business functions.???? Make a meaningful impact by improving workplace efficiency and employee experience.???? Join us and help create a productive, organized, and successful office environment! ????✨

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At <strong>Kimpton Sevn Dubai</strong>, we are seeking a <strong>Recreation &amp; Spa Manager&nbsp;</strong>to lead and elevate wellness, recreation, and spa experiences within one of Dubai's most anticipated lifestyle hospitality destinations.</span></span></p><br><p><span><span>This role is designed for a highly engaging, service-driven, and operationally focused leader who understands that exceptional wellness experiences are built on personalized service, inspiring environments, innovative programming, and high-performing teams—ensuring every guest interaction promotes wellbeing, relaxation, and memorable lifestyle experiences.</span></span></p><br><p><span><span><strong>One Hotel. A Bold Lifestyle Vision. One Extraordinary Standard of Wellness.</strong></span></span></p><br><p><span><span>This is more than a traditional Recreation &amp; Spa Manager role.</span></span></p><br><p><span><span>Kimpton Sevn Dubai is being created as a vibrant lifestyle destination where authentic hospitality, meaningful connections, and curated experiences come together. The spa, recreation, and wellness facilities will play a critical role in defining the guest journey and enhancing the hotel's lifestyle positioning.</span></span></p><br><p><span><span>You will help bring the wellness vision to life—creating exceptional spa experiences, engaging recreational offerings, and personalized guest journeys that reflect the creativity, energy, and individuality of the Kimpton brand.</span></span></p><br><p><span><span><strong>Why This Role Matters</strong></span></span></p><br><p><span><span>Great wellness experiences create lasting memories.</span></span></p><br><p><span><span>As Recreation &amp; Spa Manager, you will oversee day-to-day spa and recreation operations while supporting the Hotel Manager in delivering exceptional guest experiences, operational excellence, team development, and commercial performance.</span></span></p><br><p><span><span>You will serve as a key leader for the wellness operation, ensuring standards are consistently maintained while fostering an environment of care, professionalism, innovation, and genuine hospitality.</span></span></p><br><p><span><span>This is a unique opportunity to shape the wellness culture of a landmark pre-opening hotel while building a guest-centric operation from the ground up.</span></span></p><br><p><span><span><strong>Be the Driving Force Behind Exceptional Wellness Experiences</strong></span></span></p><br><p><span><span>You will work closely with the Hotel Manager while leading spa, recreation, fitness, and wellness teams throughout the hotel.</span></span></p><br><p><span><span>From daily guest interactions and colleague development to wellness programming and operational readiness, you will help create experiences that inspire guests to relax, recharge, and reconnect.</span></span></p><br><p><span><span><strong>What We'll Support You to Do</strong></span></span></p><br><p><span><span>• Drive Wellness Excellence: Deliver exceptional spa, fitness, and recreation experiences that exceed guest expectations</span></span></p><br><p><span><span>• Build High-Performing Teams: Recruit, mentor, and develop passionate wellness professionals</span></span></p><br><p><span><span>• Support Pre-Opening Success: Establish operational standards, guest journeys, and wellness experiences from day one</span></span></p><br><p><span><span><strong>The Gig</strong></span></span></p><br><p><span><span>Reporting to the Hotel Manager, the Recreation &amp; Spa Manager will oversee all spa, recreation, fitness, and wellness operations at Kimpton Sevn Dubai.</span></span></p><br><p><span><span>• The Opportunity:</span></span></p><br><p><span><span>Help shape the wellness identity of one of Dubai's most exciting lifestyle hospitality openings</span></span></p><br><p><span><span>• The Strategy:</span></span></p><br><p><span><span>Deliver exceptional guest experiences, operational excellence, and innovative wellness programming</span></span></p><br><p><span><span>• The Impact:</span></span></p><br><p><span><span>Create meaningful wellness experiences while building a highly engaged team and commercially successful operation</span></span></p><br><p><span><span>You will be accountable for guest satisfaction, operational performance, wellness programming, team leadership, revenue generation, and overall spa and recreation excellence throughout the hotel.</span></span></p><br><p><span><span><strong>Stay Human</strong></span></span></p><br><p><span><span>At Kimpton, hospitality is personal.</span></span></p><br><p><span><span>This role is about wellbeing, connection, and creating meaningful experiences—helping guests feel their best while inspiring teams to deliver genuine and memorable service every day.</span></span></p><br><p><span><span><strong>Your Day-to-Day</strong></span></span></p><br><p><span><span>No two days are the same; your responsibilities will span a range of operational, commercial, and leadership activities, including but not limited to:</span></span></p><br><p><span><span><strong>Wellness Leadership &amp; Standards</strong></span></span></p><br><p><span><span>• Support the execution of the hotel's wellness and lifestyle vision</span></span></p><br><p><span><span>• Ensure all spa, recreation, and fitness experiences meet the highest quality standards</span></span></p><br><p><span><span>• Maintain consistency across all wellness touchpoints</span></span></p><br><p><span><span>• Uphold Kimpton and IHG brand standards at all times</span></span></p><br><p><span><span><strong>Operational Excellence</strong></span></span></p><br><p><span><span>• Oversee daily spa, recreation, pool, and fitness center operations</span></span></p><br><p><span><span>• Ensure seamless guest experiences across all wellness facilities</span></span></p><br><p><span><span>• Monitor service quality, cleanliness, safety, and operational efficiency</span></span></p><br><p><span><span>• Drive continuous improvement in guest journeys and service delivery</span></span></p><br><p><span><span><strong>Team Leadership &amp; Development</strong></span></span></p><br><p><span><span>• Lead, coach, and inspire spa and recreation colleagues</span></span></p><br><p><span><span>• Foster a culture of care, accountability, professionalism, and teamwork</span></span></p><br><p><span><span>• Support recruitment, onboarding, and ongoing training initiatives</span></span></p><br><p><span><span>• Develop future wellness leaders through mentorship and coaching</span></span></p><br><p><span><span><strong>Pre-Opening Wellness Excellence</strong></span></span></p><br><p><span><span>• Support recruitment and development of the pre-opening wellness team</span></span></p><br><p><span><span>• Assist with facility setup, operational readiness, and service preparation</span></span></p><br><p><span><span>• Implement SOPs, treatment protocols, wellness standards, and training programs</span></span></p><br><p><span><span>• Participate in trial operations, facility testing, and opening readiness exercises</span></span></p><br><p><span><span><strong>Guest Experience &amp; Wellness Programming</strong></span></span></p><br><p><span><span>• Develop wellness initiatives, fitness activities, and recreational experiences</span></span></p><br><p><span><span>• Collaborate on seasonal promotions, events, and guest engagement programs</span></span></p><br><p><span><span>• Support VIP guest experiences and personalized wellness journeys</span></span></p><br><p><span><span>• Continuously identify opportunities to elevate guest satisfaction</span></span></p><br><p><span><span><strong>Financial &amp; Operational Control</strong></span></span></p><br><p><span><span>• Manage departmental budgets, revenue targets, and operational expenses</span></span></p><br><p><span><span>• Maximize spa, wellness, and recreation revenue opportunities</span></span></p><br><p><span><span>• Monitor retail performance, treatment utilization, and productivity levels</span></span></p><br><p><span><span>• Contribute to achieving departmental financial goals</span></span></p><br><p><span><span><strong>Cross-Functional Collaboration</strong></span></span></p><br><p><span><span>• Partner with Front Office, Housekeeping, Engineering, Marketing, and Food &amp; Beverage teams</span></span></p><br><p><span><span>• Support hotel-wide guest experience initiatives</span></span></p><br><p><span><span>• Collaborate with leadership teams on wellness and lifestyle programming</span></span></p><br><p><span><span>• Contribute to a culture of innovation and operational excellence</span></span></p><br><p><span><span><strong>What Success Looks Like</strong></span></span></p><br><p><span><span>• Consistently exceptional wellness and spa experiences</span></span></p><br><p><span><span>• Successful pre-opening and launch of Kimpton Sevn Dubai's wellness facilities</span></span></p><br><p><span><span>• Strong guest satisfaction and positive wellness feedback</span></span></p><br><p><span><span>• Highly engaged, motivated, and service-focused teams</span></span></p><br><p><span><span>• Effective revenue generation and commercial performance</span></span></p><br><p><span><span>• A distinctive wellness offering that enhances the Kimpton guest experience</span></span></p><br><p><span><span><strong>Who This Role Is Perfect For</strong></span></span></p><br><p><span><span>• A passionate wellness and hospitality leader ready for a major pre-opening opportunity</span></span></p><br><p><span><span>• Experienced in luxury hotels, lifestyle hospitality, destination spas, or wellness resorts</span></span></p><br><p><span><span>• Strong in guest experience, operations, and people leadership</span></span></p><br><p><span><span>• Passionate about wellbeing, recreation, and personalized service</span></span></p><br><p><span><span>• Energized by dynamic environments and opening new concepts</span></span></p><br><p><span><span><strong>What We Need From You</strong></span></span></p><br><p><span><span>Ideally, you bring some (or all) of the following qualifications and experience:</span></span></p><br><p><span><span><strong>Education</strong></span></span></p><br><p><span><span>• Diploma or Degree in Hospitality Management, Spa Management, Wellness, Recreation, Business Management, or related field preferred</span></span></p><br><p><span><span><strong>Experience</strong></span></span></p><br><p></p> </div>

Relocate to Dubai | Luxury Hospitality Careers | Pool & Beach Manager | Dubai<br>Where Luxury Meets Lifestyle Imagine leading one of Dubai’s most exclusive beachfront experiences. We are looking for an experienced Pool & Beach Manager to oversee premium guest experiences in a vibrant luxury environment. Responsibilities Manage daily pool and beach operations Lead service teams Ensure exceptional guest satisfaction Coordinate VIP experiences Maintain luxury standards Requirements Experience within luxury beach clubs or resorts Leadership skills Fluent English Guest-focused mindset Salary AED 18,000–28,000/month + Benefits

Relocate to Dubai | Luxury Hospitality Careers | Pool & Beach Manager | Dubai<br>Where Luxury Meets Lifestyle Imagine leading one of Dubai’s most exclusive beachfront experiences. We are looking for an experienced Pool & Beach Manager to oversee premium guest experiences in a vibrant luxury environment. Responsibilities Manage daily pool and beach operations Lead service teams Ensure exceptional guest satisfaction Coordinate VIP experiences Maintain luxury standards Requirements Experience within luxury beach clubs or resorts Leadership skills Fluent English Guest-focused mindset Salary AED 18,000–28,000/month + Benefits

Relocate to Dubai | Luxury Hospitality Careers | Pool & Beach Manager | Dubai<br>Where Luxury Meets Lifestyle Imagine leading one of Dubai’s most exclusive beachfront experiences. We are looking for an experienced Pool & Beach Manager to oversee premium guest experiences in a vibrant luxury environment. Responsibilities Manage daily pool and beach operations Lead service teams Ensure exceptional guest satisfaction Coordinate VIP experiences Maintain luxury standards Requirements Experience within luxury beach clubs or resorts Leadership skills Fluent English Guest-focused mindset Salary AED 18,000–28,000/month + Benefits

Role Description The Production Manager will oversee daily production activities to ensure that projects are delivered on time, within scope, and to quality standards. This part-time remote role involves planning and organizing production schedules, coordinating workflows, allocating resources, and monitoring progress against deadlines. The Production Manager will collaborate with cross-functional teams, track performance metrics, and identify areas for process improvement. Responsibilities also include managing communication with stakeholders, resolving production issues, maintaining documentation, and supporting the implementation of best practices and standards. Qualifications Strong production planning and coordination skills, including scheduling, resource allocation, and workflow management. Experience with remote team collaboration, using digital tools for communication, task management, and reporting. Demonstrated ability to monitor quality, analyze performance data, and implement process improvements. Effective organizational and time management skills, with the ability to prioritize multiple part-time projects. Clear and professional communication skills in en_US, with the ability to interact with diverse stakeholders. Previous experience in production management or operations supervision is preferred. Comfort with technology and basic proficiency in productivity and project management software. Relevant diploma or degree in business, operations, management, or a related field is beneficial.

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 113 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.<br>We are looking for a dynamic and well-connected PR Manager to join our Daylife Division in Dubai. This is an in-house, hands-on role for someone who thrives in a fast-paced luxury lifestyle environment and enjoys being directly involved in driving PR activity — from media relations and influencer engagement to events, brand storytelling and on-ground activations.<br>The successful candidate will work closely with our Marketing and Operations teams to strengthen the visibility, positioning and cultural relevance of our daylife (Pool & Beach) brands across the UAE and GCC markets. <br>If you are passionate about luxury lifestyle hospitality and know how to turn great brand moments into meaningful conversations and media visibility, we would love to hear from you.<br>Key Responsibilities:<br>Develop and execute PR strategies and communication plans for our Daylife portfolio. Take a hands-on approach to day-to-day PR activities, including media pitching, press releases, media enquiries, interview coordination and proactive story development. Build and maintain strong relationships with key UAE and international media, editors, journalists, influencers and relevant lifestyle networks. Drive PR coverage around brand campaigns, events, collaborations, launches and key seasonal moments. Manage influencer and VIP engagement, including invitations, hosting and relationship building. Be actively present at key events and activations in daylife venues, ensuring strong media and influencer engagement on the ground. Identify relevant PR opportunities, partnerships and cultural moments that strengthen brand positioning. Coordinate with external partners where required while maintaining strong in-house ownership and execution. Monitor media coverage, PR performance and competitor activity and provide monthly reporting and weekly updates Work closely with Marketing, Creative and Operations teams to ensure consistent brand messaging. <br>Ideal Candidate:<br>Minimum 4–5 years of PR experience, with a strong PR agency background managing luxury hospitality, fine-dining (Michelin guide, Gault and miller, world 50 best restaurants) and nightlife Strong existing network of UAE media, lifestyle editors, influencers and industry contacts. Previous PR agency experience is highly preferred Excellent interpersonal and English communication skills; proficiency in additional European languages is highly preferred. Must have hands-on experience with execution rather than solely managing agencies or external partners. Strong understanding of Dubai’s luxury lifestyle, hospitality and entertainment landscape. Excellent written and verbal communication skills with strong storytelling ability. Confident working directly with senior stakeholders, media, influencers, VIPs and operational teams. Highly organized, proactive and able to manage multiple brands, events and priorities in a fast-paced environment. Flexibility to attend events and activations outside standard office hours when required.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.</p><br><p>Reporting to the Head of Delivery Operations - Dubai, the Project Manager based in Dubai is accountable for managing the scope, schedule, and budget of the assigned project(s) and managing the interface with all key stakeholders, both internally and externally, during the project, with a focus on continuous and proactive collaboration with the customer. He/she plans, directs, and coordinates the project activities to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools. His/her primary objectives are customer satisfaction and KONE profitability.</p><br><p><b>Key Responsibilities:</b></p><br><ul><li><p>Accountable for project scope, schedule, and budget, delivering the project within the defined contractual requirements and KONE objectives</p><br></li><li><p>Ensure KONE business success and customer satisfaction with professional stakeholder management</p><br></li><li><p>Accountable for proactively managing customer communication throughout the project.</p><br></li><li><p>Ensure integrated project planning with customers and KONE full-chain teams</p><br></li><li><p>Managing project deliverables in line with the project plan</p><br></li><li><p>Ensure continuous full-chain project monitoring and control</p><br></li><li><p>Responsible for successful project start-up, project reviews, project reporting, and facilitating project governance</p><br></li><li><p>Ensure that project status and progress are effectively communicated to KONE management and the customer</p><br></li><li><p>Responsible for operational and financial project risk identification, mitigation, contingency planning, and potential recovery actions</p><br></li><li><p>Accountable for the project’s financial planning and forecasting, cash flow management, and revenue management</p><br></li><li><p>Responsible for actively driving Sales-to-Operations handover quality, accountable for handovers to Customers and Maintenance, as well as project closing activities<br>Maintain master action log and lessons learned document. Ensures sufficient project resourcing and competencies</p><br></li><li><p>Manages and leads the full-chain project team</p><br></li><li><p>Creates and maintains safety and security awareness among project employees and subcontractors. Ensures the following KONE and Customer safety and security policies.</p><br></li></ul><p><b>Are you the one?</b></p><br><ul><li><p>Bachelor's degree in Engineering, Construction Management, Business Administration, or a related field.</p><br></li><li><p>Minimum of 8 years of experience in project management, preferably within the elevator industry.</p><br></li><li><p>Strong leadership and team management skills.</p><br></li><li><p>Excellent English &amp; Arabic communication skills and interpersonal skills.</p><br></li><li><p>Proven track record of successfully managing large-scale projects from initiation to completion.</p><br></li><li><p>Understanding of the financial aspects of managing projects and product initiatives</p><br></li><li><p>Project Management Professional (PMP) certification or equivalent is highly desirable.</p><br></li></ul><br><br><br><br><br><br><br><br><br><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://careers.kone.com/en/</u></i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Sr. Solutions Manager to join the MENA Brand Innovation Lab team. In this role, you will be responsible for shaping and delivering custom advertising solutions for some of the region's largest and most innovative brands.<br>You will work closely with Sales, Account Management, Creative, Ad Tech, and Product teams to translate advertiser objectives into scalable, customer-focused programs. You will own the end-to-end campaign lifecycle from BIL's end- from opportunity qualification and solution development through execution, measurement, and post-campaign insights. You will also play a key role in scaling BIL's presence across MENA by building repeatable frameworks, identifying market opportunities, and strengthening relationships with advertisers and agency partners.<br>The ideal candidate is a strategic problem solver with a strong understanding of the digital advertising landscape, excellent program management skills, and the ability to influence cross-functional teams without direct authority. You are comfortable navigating ambiguity, managing multiple priorities, and driving complex initiatives from concept to launch across multiple markets. <br>Key job responsibilities<br>1. Own the end-to-end custom solutions lifecycle for MENA advertisers, from opportunity qualification and solution development through execution and post-campaign reporting<br>2. Partner with Sales and Account Management teams to identify, shape, and drive custom opportunities that deliver incremental revenue<br>3. Develop insight-driven advertising solutions leveraging Amazon's products, assets, and capabilities to address advertiser objectives<br>4. Drive cross-functional teams across Creative, Ad Tech, Product, and Operations to deliver high-quality programs at scale<br>5. Build scalable frameworks, playbooks, and best practices that strengthen Brand Innovation Lab's impact across the MENA region<br>6. Analyze campaign performance, surface actionable insights, and serve as a trusted strategic partner to advertisers, agencies, and internal stakeholders<br>About the team<br>Amazon Ads' Brand Innovation Lab (BIL) is a global creative team that develops custom advertising solutions for brands. We combine Amazon's unique first-party insights, owned channels, and emerging technology to create breakthrough campaigns that go beyond standard ad products. The MENA BIL team partners with advertisers across the region to design and deliver bespoke, full-funnel experiences - from custom landing pages and shoppable experiences to integrated campaigns across the Amazon canvas for domestic and cross-border campaigns. <br>- 7+ years of digital advertising and client facing roles with a focus on data analysis experience<br>- Experience with annual brand and media planning<br>- Experience working with cross-functional teams across business development, marketing, operations, product development, legal, etc.<br>- Experience analyzing data and best practices to assess performance drivers<br>- MBA<br>- Excellent communication and presentation skills (written and verbal)<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Scan Global Logistics LLC is seeking an experienced and results-oriented Business Development Manager to join our Dubai team. Reporting directly to the Commercial Director, the successful candidate will be responsible for driving new business opportunities, expanding our customer portfolio, and strengthening our market presence across the UAE, with a particular focus on Ras Al Khaimah (RAK). The ideal candidate will possess a strong background in freight forwarding and logistics sales, along with a well-established network and a minimum of five (5) years of business development experience in the RAK market. </p><ul><li><p>Develop and execute business growth strategies to achieve revenue and profitability targets.</p></li><li><p>Identify, pursue, and secure new business opportunities within the freight forwarding, logistics, and supply chain sectors.</p></li><li><p>Build, maintain, and strengthen relationships with existing clients to ensure long-term customer retention and business growth.</p></li><li><p>Expand the Company's client base through strategic prospecting, networking, referrals, and market engagement activities.</p></li><li><p>Develop a thorough understanding of the Company's products, services, and value proposition to effectively promote solutions to prospective customers.</p></li><li><p>Prepare and present commercial proposals, quotations, and business presentations tailored to customer requirements.</p></li><li><p>Negotiate commercial terms, service agreements, and credit facilities with customers and key stakeholders.</p></li><li><p>Identify customer needs and align suitable logistics solutions to support their business objectives.</p></li><li><p>Research and evaluate market trends, customer requirements, competitive activity, and emerging business opportunities.</p></li><li><p>Generate new sales leads through inbound inquiries, outbound prospecting, cold calling, email campaigns, client visits, and networking events.</p></li><li><p>Open new customer accounts and coordinate customer onboarding processes, including the establishment of operating procedures and credit approvals.</p></li><li><p>Collaborate closely with Operations, Customer Service, and Pricing teams to ensure seamless service delivery and customer satisfaction.</p></li><li><p>Maintain an active sales pipeline and provide accurate sales forecasts and business development reports.</p></li><li><p>Research target accounts, identify key decision-makers, and develop relationships to generate new business opportunities.</p></li><li><p>Achieve and exceed quarterly and annual sales targets and key performance indicators (KPIs).</p></li><li><p>Represent the Company at industry events, exhibitions, and customer meetings to enhance brand visibility and market presence.</p><p><br><br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum <strong>5 years of proven business development experience within the Ras Al Khaimah market</strong>, preferably in freight forwarding, logistics, shipping, or supply chain management.</p></li><li><p>Strong network of customers and industry contacts within RAK and the Northern Emirates.</p></li><li><p>Demonstrated track record of achieving and exceeding sales targets.</p></li><li><p>Sound understanding of freight forwarding operations, including air freight, sea freight, land transportation, warehousing, and supply chain solutions.</p></li><li><p>Excellent communication, negotiation, presentation, and relationship management skills.</p></li><li><p>Self-motivated, proactive, and results-driven with strong commercial acumen.</p></li><li><p>Valid UAE driving license is mandatory.</p></li><li><p>Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related discipline is preferred.</p></li></ul><br><p><strong>What We Offer</strong></p><ul><li><p>Competitive salary package and performance-based incentives.</p></li><li><p>Opportunity to work with a leading global logistics organization.</p></li><li><p>Professional development and career growth opportunities.</p></li><li><p>Dynamic and collaborative work environment.</p><br></li></ul><p>If you have a proven track record in logistics sales and possess strong market knowledge and customer relationships within Ras Al Khaimah, we invite you to apply and become part of our growing team.</p><p></p></section>

Job Purpose:Responsible for scrutinizing documents as per the laid-out policies and procedures for the unit, maintaining and safe custody of records, ensuring professional delivery, quality service to internal/external customers, projection of professional image, maintenance of operations reports and achieving higher level of operations efficiency and accuracy in processing the loans. Since the duties of this position may also involve contacts of a high level and exposure to sensitive information, it necessitates considerable use of tact, diplomacy, discretion and judgment.<br>Duties and Responsibilities:• Maintains confidential records of the division as well as sensitive issues passed on either by the HOP, Department Managers, other Division Managers and the CEO.• Handling all CCMS cases received by courts and respond within agreed TAT without any delay.• Scrutinize the documents as per unit’s delegation matrix for new personal loans / buyout loans / top-up loans / staff loans / reschedule cases / auto loans / mortgage releases / settlements / issuance of bank guarantee and manager cheques / home loans / ROD / SODs / Release of FD cases / temporary mortgage releases and any respective renewals and cancellations.• Provides relevant instruction to respective units for carrying out the transaction and in case of discrepancies informs the source in adherence to the agreed SLA.• Responsible for signing document and fulfillment related external communication standard letters such as liability letters / auto loan LPOs / court letter / balance confirmation as per bank’s authorized signatories.• Liaise between central operations and all branch and division colleagues. Transmits directives, instructions and assignments and follows up on status of assignments / projects.• Responds to queries pertaining to the unit received from various branches and other internal divisions within TAT.• Ensure compliance with CBI's code of conduct and all other processes and procedures circulated, and compliance with laid down norms for process and manage risk.• Preparing, checking and monitoring of various reports of the unit such as AFT Not linked report, error report and document discrepancy report.• Ensure all applications, customer amendment instructions, or any other documentation are kept inside dual control fireproof cabinet and daily documentation filing, handling records archival as per bank policy.• Register all keys under custody and always keep it up to date, after obtaining the approval from the unit manager.• Daily individual productivity to be maintained as per expectations. Training to be provided to the new joiners in the unit and ongoing guidance for processing assistants.• Maintain high level of systems support within the unit by participating in and recommending system developments, enhancements and solutions.• Ensure compliance with Key Control Standards.• Analyzing process flows on an ongoing basis to optimize productivity of the processing team, identify the gaps and keep pace with competition.• To supervise and motivate staff effectively as and when required.• Adhere to clean desk policy.• Maintains strict confidentiality and secrecy of information received by way of attending meetings, incoming and outgoing mail and other access that is received by way of the position held.• Ensuring satisfactory audit rating for the unit by adhering to the procedures and self-responsibilities.• To support / undertake any other duties assigned by the Manager – Documentation & Fulfillment unit, Central Operations Manager, and Head of Operations or his/her delegates.• Self-initiative to be taken for attending various trainings available and for the overall development and improvement of performance.• Perform any other duties or responsibilities consistent with employee role and assigned by the management.<br>Education:Bachelor’s Degree or High School Diploma in any field.<br>Professional / Technical Qualifications / Diplomas:Knowledge of Banking Financial & Operational Risks. Working Knowledge of Server/ Operating Network System & Backup Arrangements.<br>Experience:• Excellent verbal and written communication skills in English• High level of computer proficiency, including common office and digital tools• Strong interpersonal skills with the ability to build effective relationships• Effective organizing and planning abilities, with strong time management• Keen attention to detail, ensuring accuracy and quality in work