Operation Manager Jobs in UAE

Company Description Neverest Romania is an active lifestyle organization focused on endurance and outdoor sports such as running, hiking, climbing, padel, triathlon, and more. The environment is dynamic, performance-driven, and designed for individuals who enjoy pushing their limits. Team members work closely with athletes, coaches, and partners to support events, training programs, and facility operations. Joining Neverest Romania means contributing to a culture that values resilience, community, and continuous improvement.<br>Role Description The Facilities Manager is a full-time, hybrid role based in Sharjah, with the flexibility to perform some tasks from home. This role oversees the daily operation, maintenance, and safety of Neverest Romania’s sports and training facilities, ensuring they are clean, functional, and compliant with relevant standards. Responsibilities include coordinating repairs, managing vendor relationships, supervising facility support staff, and monitoring equipment and supplies. The Facilities Manager will plan and support facility needs for events and training sessions, optimize space usage, and implement preventive maintenance schedules. The role also involves tracking budgets, preparing reports on facility performance, and collaborating with management to improve the overall experience for participants and staff.<br>Qualifications<br> Demonstrated experience in facilities management, building operations, or a related field. Strong skills in coordinating maintenance activities, managing vendors, and overseeing service contracts. Ability to develop and follow preventive maintenance plans, safety procedures, and compliance standards. Competence in basic budgeting, cost tracking, and using digital tools or software for facility management. Excellent organizational and time management skills, with the ability to prioritize multiple tasks. Clear, professional communication skills and the ability to collaborate with diverse internal and external stakeholders. Comfort working in an active sports environment; experience with sports facilities or events is an advantage. Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field preferred. Ability to work onsite in Sharjah in a hybrid arrangement and respond to occasional urgent facility issues.

Company Description Neverest Romania is an active lifestyle organization focused on endurance and outdoor sports such as running, hiking, climbing, padel, triathlon, and more. The environment is dynamic, performance-driven, and designed for individuals who enjoy pushing their limits. Team members work closely with athletes, coaches, and partners to support events, training programs, and facility operations. Joining Neverest Romania means contributing to a culture that values resilience, community, and continuous improvement.<br>Role Description The Facilities Manager is a full-time, hybrid role based in Sharjah, with the flexibility to perform some tasks from home. This role oversees the daily operation, maintenance, and safety of Neverest Romania’s sports and training facilities, ensuring they are clean, functional, and compliant with relevant standards. Responsibilities include coordinating repairs, managing vendor relationships, supervising facility support staff, and monitoring equipment and supplies. The Facilities Manager will plan and support facility needs for events and training sessions, optimize space usage, and implement preventive maintenance schedules. The role also involves tracking budgets, preparing reports on facility performance, and collaborating with management to improve the overall experience for participants and staff.<br>Qualifications<br> Demonstrated experience in facilities management, building operations, or a related field. Strong skills in coordinating maintenance activities, managing vendors, and overseeing service contracts. Ability to develop and follow preventive maintenance plans, safety procedures, and compliance standards. Competence in basic budgeting, cost tracking, and using digital tools or software for facility management. Excellent organizational and time management skills, with the ability to prioritize multiple tasks. Clear, professional communication skills and the ability to collaborate with diverse internal and external stakeholders. Comfort working in an active sports environment; experience with sports facilities or events is an advantage. Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field preferred. Ability to work onsite in Sharjah in a hybrid arrangement and respond to occasional urgent facility issues.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!</p><br><br><p>The Business Systems Manager will manage the business operations process design, impact and implementation for all IT systems pertinent to the department/assigned work stream, working closely with Emirates IT. Serve as senior subject matter expert for assigned functional domain. Manage the IT investment of the department from a business perspective to maximise performance efficiency, return on investment, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements, user training, business help desk support and active promotion of the departmental systems/PSS among the user community, in synch with the business growth, distribution and operational strategy. Pro-actively participate in achieving the IT and business strategic objectives of the department, by sourcing, validating and providing required information to develop system enhancement proposals and manage business testing, implementation, user requirements and operation thereafter. In all this the job holder has to closely work with Emirates/IT, and external vendors.</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Pro-actively lead/seek, validate, document and manage the analysis and requirements of the current and future business technology/functional needs. Interact with business and support unit managers and users across the company, trade and supplier partners, customers and information users to ensure that functionality is maximised and enhancements consistent with business and user requirements and the department’s future direction and strategy. Manage the user requirements, user testing and business rollout of new features.</li><li>Pro-actively monitor systems/functional performance to meet commercial demands Effectively identify, communicate, coordinate and drive solutions to any system instabilities, with the relevant managers/staff/vendors, within pre-agreed SLA’s and keep all relevant business managers and operationally dependant areas updated on a real time basis.</li><li>Organise and manage user testing schedules in a timely manner to ensure that delivered modules, patches or enhancements are tested in a qualitative manner, for implementation across the user community. Organise, coordinate and involve a broad spectrum of users (including outstations) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes.</li><li>Manage the development and effective implementation of system usage procedures and ensure that user manuals and on-line help are published and available to all users, so that systems are used uniformly and efficient. Document and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work closely with Training Manager to provide input on required training materials and e-learning.</li><li>Manage and provide systems help desk, which provides effective user assistance, diagnosis, reporting, escalation, solutions and closure of user problems and incidents. Ensure all systems and process related issues or enhancement requests are investigated, validated, recorded, tracked and managed effectively.</li><li>Participate/Lead, document/review, analyse and evaluate business requirement documents to ensure that they accurately reflect all business needs, pro-actively interact with user process owners and connected user departments or work areas, to review the same and co-ordinate with IT to address deviations. Also responsible to review and validate all user IT requirements documents for the department within business timelines. Scope creep must be managed and addressed to ensure project, bug fixes, patches or enhancement deliverables are not compromised.</li><li>Organise resources to address system operational issues and provide constant support and assistance for all users of the systems, internally and externally. Pro-actively propose, obtain approval and manage enhancements to the systems to meet evolving business processes and strategic distribution requirements.</li><li>Organise and conduct user forums and act as a medium to obtain, evaluate, validate and submit modification proposals, with cost/revenue and efficiency benefits.</li></ul><br><p><strong>SPECIFIC JOB ACCOUNTABILITIES:<br>Emirates Reservation System (ResConnect)</strong></p><br><br><ul><li>Analyse the products, competitors and industry changes to determine the most appropriate product feature sets. Recommend and co-ordinate where necessary competitive analysis, customer needs analysis and market research.</li><li>Be directly involved in the product design throughout the project lifecycle through to deployment and ongoing management. Lead the document development requirements with user flows and storyboards. Review and provide feedback for user acceptance.</li><li>Envisage, adapt and evolve the business processes for alignment and ensure impacted interface systems are aligned and tested.</li></ul>Qualification<p><strong>In order to be successful in this role, you must meet the below requirements:</strong></p><br><br><ul><li>8+ years in Commercial/Sales of experience relevant to the role.</li><li>Degree or Honours (12+3 or equivalent).</li><li>Experience of Airline reservation systems</li><li>Airline operations knowledge</li><li>Online retail knowledge (Airline Domain)</li><li>Retail stores knowledge (Airline Domain)</li><li>Loyalty platform experience (Airline Domain)</li><li>Knowledge of Payment gateways including PCI compliance (desirable)</li><li>Experience with Modern Airline Retailing implementation (desirable)</li></ul><p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br>Salary &amp; benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>

Supply Chain Manager Role Description Lead and manage end-to-end supply chain operations, including procurement, inventory management, logistics, warehousing, demand planning, and distribution to ensure efficient, cost-effective, and reliable business operations. Develop and implement supply chain strategies that optimize inventory levels, improve supplier performance, reduce operational costs, and enhance customer satisfaction. Monitor supply chain performance metrics, analyze operational data, and identify opportunities to improve efficiency, productivity, and overall supply chain effectiveness. Collaborate with suppliers, vendors, manufacturing teams, logistics providers, and internal stakeholders to ensure seamless coordination and alignment with business objectives. Manage supply chain risks, ensure regulatory compliance, and drive continuous improvement initiatives that strengthen operational resilience, scalability, and long-term business growth. Qualifications Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Industrial Engineering, Economics, or a related field. Strong leadership, analytical, and problem-solving abilities with exceptional attention to detail. Advanced knowledge of procurement, inventory control, demand forecasting, logistics management, supplier relationship management, and supply chain optimization methodologies. Proficiency in ERP systems, supply chain management software, data analysis tools, and reporting platforms. Excellent communication, negotiation, and stakeholder management skills with the ability to collaborate effectively across internal teams and external partners. Strong organizational and decision-making capabilities with experience managing complex supply chain operations, vendor relationships, budgets, and multiple priorities. Knowledge of Lean operations, risk management, continuous improvement frameworks, global supply chain practices, and regulatory compliance requirements is highly advantageous.

Supply Chain Manager Role Description Lead and manage end-to-end supply chain operations, including procurement, inventory management, logistics, warehousing, demand planning, and distribution to ensure efficient, cost-effective, and reliable business operations. Develop and implement supply chain strategies that optimize inventory levels, improve supplier performance, reduce operational costs, and enhance customer satisfaction. Monitor supply chain performance metrics, analyze operational data, and identify opportunities to improve efficiency, productivity, and overall supply chain effectiveness. Collaborate with suppliers, vendors, manufacturing teams, logistics providers, and internal stakeholders to ensure seamless coordination and alignment with business objectives. Manage supply chain risks, ensure regulatory compliance, and drive continuous improvement initiatives that strengthen operational resilience, scalability, and long-term business growth. Qualifications Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Industrial Engineering, Economics, or a related field. Strong leadership, analytical, and problem-solving abilities with exceptional attention to detail. Advanced knowledge of procurement, inventory control, demand forecasting, logistics management, supplier relationship management, and supply chain optimization methodologies. Proficiency in ERP systems, supply chain management software, data analysis tools, and reporting platforms. Excellent communication, negotiation, and stakeholder management skills with the ability to collaborate effectively across internal teams and external partners. Strong organizational and decision-making capabilities with experience managing complex supply chain operations, vendor relationships, budgets, and multiple priorities. Knowledge of Lean operations, risk management, continuous improvement frameworks, global supply chain practices, and regulatory compliance requirements is highly advantageous.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The general/company manager will serve as the principal executive responsible for the overall management, commercial performance, operational continuity, and organizational advancement of the construction division. The role provides direct oversight of all management functions within the division, including branch operations across the country, ensuring that corporate objectives, operational standards, and strategic priorities are consistently upheld throughout the organization. The position carries accountability for unifying the efforts of all departments, branches, projects, and support functions under a common direction while safeguarding profitability, client confidence, regulatory compliance, and sustainable growth.</p><p>Job Description:</p><ol type="1"><li><p>Strategic Leadership &amp; Business Growth</p></li></ol><p>a. Develop and execute the company's strategic agenda in alignment with approved business objectives.</p><p>b. Identify pathways for growth, diversification, and market penetration that contribute to long-term sustainability.</p><p>c. Advance initiatives that strengthen organizational capability, competitive standing, and commercial relevance.</p><p>d. Convert executive vision into actionable business plans and measurable achievements. e. Anticipate industry developments and position the company to capitalize on emerging opportunities.</p><ol type="1"><li><p>Operational Management</p></li></ol><p>a. Exercise overall managerial oversight of the Construction Division, including all branches, projects, facilities, and operational units established across the Emirates of the UAE.</p><p>b. Direct and coordinate the activities of department managers, branch managers, project managers, and functional heads to ensure organizational alignment and operational consistency.</p><p>c. Ensure corporate policies, management directives, operational procedures, and quality standards are uniformly implemented across all locations.</p><p>d. Maintain visibility over the performance, resource requirements, and operational effectiveness of each branch and business unit.</p><p>e. Facilitate collaboration between head office functions and branch operations to achieve seamless execution and efficient service delivery.</p><p>f. Ensure projects, services, and contractual commitments are delivered in accordance with approved schedules, budgets, quality expectations, and client requirements.</p><p>g. Promote the optimum deployment of manpower, equipment, facilities, and support resources throughout the division.</p><p>h. Resolve operational constraints and organizational challenges that may affect productivity, profitability, or business continuity.</p><ol type="1"><li><p>Commercial Stewardship &amp; Financial Sustainability</p></li></ol><p>a. Direct the preparation and administration of annual budgets, forecasts, and financial plans.</p><p>b. Monitor financial performance and ensure prudent utilization of company resources.</p><p>c. Review financial indicators, cost structures, and operational expenditures to enhance profitability and value creation.</p><p>d. Recommend measures that strengthen financial resilience and commercial performance. e. Support revenue generation initiatives through informed planning and resource optimization.</p><ol type="1"><li><p>Market Development &amp; Stakeholder Engagement</p></li></ol><p>a. Cultivate relationships with clients, consultants, suppliers, government entities, and strategic partners.</p><p>b. Represent the company in negotiations, commercial discussions, industry forums, and high-level engagements.</p><p>c. Pursue opportunities that expand the company's portfolio, client base, and geographic presence.</p><p>d. Support tendering, proposal development, and contractual negotiations that advance business objectives.</p><p>e. Safeguard client confidence through responsive engagement and dependable service delivery.</p><ol type="1"><li><p>Governance, Compliance &amp; Corporate Safeguards</p></li></ol><p>a. Establish measures that protect the company against operational, financial, contractual, legal, and reputational exposures.</p><p>b. Develop and maintain business continuity and organizational resilience frameworks.</p><p>c. Ensure adherence to applicable legislation, regulatory requirements, contractual obligations, and company policies.</p><p>d. Maintain robust governance practices, internal controls, and accountability mechanisms. e. Promote ethical conduct and responsible decision-making throughout the organization. 6. Quality, Heath, Safety &amp; Environmental Responsibility (QHSE)</p><p>a. Promote a culture where quality, safety, and environmental responsibility form part of everyday operations.</p><p>b. Monitor organizational performance against established standards and initiate corrective actions where necessary.</p><p>c. Encourage preventive practices that minimize incidents, defects, and operational disruptions.</p><p>d. Support sustainable practices that enhance organizational credibility and long-term performance.</p><ol type="1"><li><p>Organizational Capability &amp; Leadership Development</p></li></ol><p>a. Provide direction and guidance to department managers and key personnel.</p><p>b. Foster a professional environment characterized by accountability, collaboration, and continuous advancement.</p><p>c. Oversee talent development, succession readiness, and workforce planning initiatives.</p><p>d. Conduct performance reviews and support the development of future organizational leaders.</p><p>e. Encourage innovation, ownership, and continuous improvement across all levels of the company.</p><ol type="1"><li><p>Business Intelligence &amp; Performance Management</p></li></ol><p>a. Evaluate operational, financial, and organizational information to support sound business decisions.</p><p>b. Establish and monitor meaningful performance indicators across all departments and business functions.</p><p>c. Review dashboards, reports, and analytical findings to identify trends, opportunities, and areas requiring intervention.</p><p>d. Present concise business assessments, strategic recommendations, and performance updates to the CEO.</p><p>e. Maintain transparent communication channels that support informed decision-making and organizational alignment.</p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Bachelor's Degree in Civil Engineering, Construction Management, Business Administration, or a related discipline. Professional certifications or advanced studies in business management, corporate leadership, project management, finance, or data analytics shall be considered advantageous. Experience: Minimum ten (10) years of progressively responsible leadership experience within the construction, industrial, infrastructure, or related sectors. Demonstrated experience overseeing multidisciplinary teams, operational functions, and commercial activities. Proven track record in managing large-scale projects, business growth initiatives, and organizational performance. Technical Proficiency : Strong understanding of construction operations, project execution methodologies, and commercial management principles. Proficiency in Microsoft Office applications and business reporting tools. Familiarity with enterprise systems and project management platforms such as SAP, Primavera P6, AutoCAD, Revit, or equivalent solutions is desirable. Ability to interpret financial, operational, and performance data for executive decision-making.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Black &amp; Grey HR is recruiting for a leading investment group in the UAE. Our client is seeking an experienced Assistant Manager – PropTech to manage and deliver the digital roadmap for its real estate business while serving as the Yardi System Administrator. This role will be responsible for managing Yardi applications, supporting PropTech initiatives, optimizing business systems, and ensuring seamless digital operations across the real estate portfolio.<br><br><br><b>Key Responsibilities</b><br><br><u>PropTech Strategy &amp; Digital Roadmap</u><br><br>- Drive the digital roadmap for the real estate business by delivering innovative PropTech solutions aligned with business objectives.<br><br>- Identify opportunities to improve operational efficiency through digital transformation initiatives.<br><br>- Manage real estate project management systems and other business-critical applications supporting the business unit.<br><br><br><u>Yardi System Administration</u><br><br>- Administer, configure, maintain, and optimize the Yardi platform, including software updates, customizations, and enhancements.<br><br>- Manage user accounts, security roles, permissions, and system access.<br><br>- Ensure data accuracy, integrity, and consistency across all Yardi modules.<br><br>- Support the implementation of new Yardi modules and platform enhancements.<br><br>- Monitor system performance and recommend continuous improvements.<br><br><br><u>Application Support &amp; Business Systems</u><br><br>- Provide functional and technical support to business users by troubleshooting and resolving Yardi-related issues.<br><br>- Generate financial, operational, leasing, and management reports using Yardi reporting tools.<br><br>- Collaborate with cross-functional teams to integrate Yardi with other enterprise applications.<br><br>- Maintain application availability and ensure SLA compliance for all property business applications.<br><br><br><u>Vendor &amp; Stakeholder Management</u><br><br>- Serve as the primary point of contact for all Yardi-related technical matters.<br><br>- Manage external support vendors, procurement activities, budgets, and service contracts.<br><br>- Work closely with business stakeholders to prioritize enhancements and deliver technology initiatives.<br><br>- Coordinate end-to-end execution with business users, procurement teams, and technology vendors.<br><br><br><u>Governance &amp; Compliance</u><br><br>- Develop and maintain system documentation, workflows, SOPs, and operational procedures.<br><br>- Ensure compliance with company policies, governance standards, and industry regulations.<br><br>- Support continuous process improvement initiatives across PropTech platforms.<br><br></span><br><span>Requirements- Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.<br><br>- Proven hands-on experience with Yardi Voyager (mandatory).<br><br>- Experience with Yardi RENTCafe, Yardi Leasing, or other Yardi modules is highly preferred.<br><br>- Strong understanding of property management and real estate business processes.<br><br>- Experience in system testing, troubleshooting, implementation, and issue resolution.<br><br>- Proven project management experience delivering system upgrades and application enhancements.<br><br>- Excellent analytical, problem-solving, and communication skills.<br><br>- Ability to communicate technical concepts effectively to business stakeholders.<br><br>- Yardi or other property management software certifications are desirable.<br><br>- UAE work experience is highly preferred.<br><br>- Arabic language proficiency is an advantage.<br><br><br><u>Required Skillset</u><br>- Expertise in Yardi Voyager administration and PropTech platforms.<br><br>- Strong understanding of property management, leasing, and real estate operational workflows.<br><br>- Experience integrating enterprise applications and business systems.<br><br>- Strong reporting, data management, and system optimization capabilities.<br><br>- Application lifecycle management, troubleshooting, and user support expertise.<br><br>- Vendor management, budgeting, procurement, and SLA management experience.<br><br>- Strong stakeholder management and cross-functional collaboration skills.<br><br>- Excellent documentation, governance, communication, and presentation abilities.<br><br></span><br><span>Benefits- Competitive Salary + Benefits Package<br><br></span><br> </div>

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

Technical & Operations Manager Location: Dubai, UAESalary: AED 20,000 – 35,000 per month (DOE) Industry: Critical Infrastructure | Data Centres | Industrial Operations | Digital Infrastructure<br>The Opportunity We are seeking an experienced Technical & Operations Manager to take ownership of the day-to-day operational and technical performance of a large-scale infrastructure facility based in Dubai. This is a hands-on leadership role requiring a blend of technical expertise, operational management, engineering knowledge, supplier management and commercial awareness. The successful candidate will act as a key operational leader, ensuring maximum reliability, uptime, safety and efficiency across the site whilst supporting future growth and infrastructure development. The position would suit individuals from data centres, telecommunications, critical infrastructure, power generation, industrial operations, manufacturing, mining, engineering or similar mission-critical environments.<br>Key Responsibilities Site Operations & Performance Lead the day-to-day operational management of the facility. Ensure safe, efficient and reliable operation of all site infrastructure. Monitor operational performance and KPI reporting. Implement operational best practices and continuous improvement initiatives. Develop and maintain operational procedures and standards. Act as a key point of contact between operational teams, contractors and senior leadership. Technical Infrastructure Management Oversee the performance, maintenance and optimisation of critical infrastructure and technical equipment. Support infrastructure upgrades, expansion projects and capacity planning. Coordinate technical troubleshooting and root-cause analysis activities. Ensure maximum equipment availability and operational uptime. Work closely with engineering teams to identify and resolve operational challenges. Maintenance & Reliability Manage preventive and corrective maintenance programmes. Lead maintenance planning and execution activities. Drive reliability initiatives to minimise downtime and maximise asset performance. Implement maintenance schedules and asset management processes. Monitor equipment performance and identify improvement opportunities. Electrical & Engineering Oversight Support the management of electrical systems and site infrastructure. Coordinate with engineering contractors and technical service providers. Ensure infrastructure operates safely, efficiently and within operational standards. Assist with technical evaluations, upgrades and future expansion projects. Procurement & Supply Chain Management Manage procurement activities relating to technical equipment, infrastructure and operational requirements. Evaluate and select suppliers, manufacturers and service providers. Maintain inventory controls and spare parts management processes. Ensure critical components and materials are available to support uninterrupted operations. Negotiate and manage vendor relationships. Contractor & Vendor Management Oversee third-party contractors and service providers. Monitor supplier performance and service delivery. Ensure compliance with contractual obligations and operational standards. Build and maintain strong relationships with key suppliers and industry partners. Health, Safety & Compliance Promote a strong health, safety and operational compliance culture. Ensure adherence to HSE procedures and operational policies. Support risk assessments, audits and site compliance requirements. Maintain safe working practices across all operational activities. External Site & Supplier Engagement Conduct periodic visits to supplier facilities, contractors and operational sites as required. Evaluate operational practices and identify opportunities for improvement. Support the assessment of new suppliers, infrastructure partners and technical solutions. Experience Required5+ years' experience in technical operations, infrastructure management or facility operations. Proven experience managing mission-critical or industrial environments. Strong understanding of maintenance, reliability and operational performance management. Experience managing contractors, suppliers and procurement activities. Knowledge of electrical systems, facility infrastructure or engineering operations. Strong leadership and people management skills. Experience managing budgets, operational KPIs and continuous improvement initiatives. Excellent problem-solving and decision-making capabilities. Preferred Backgrounds Data Centres Telecommunications Critical Infrastructure Industrial Operations Manufacturing Power Generation Energy Infrastructure Mining Operations Engineering Services Digital Infrastructure Candidate Profile The ideal candidate will be a proactive, hands-on operator who enjoys solving problems, improving operational performance and leading teams in fast-paced technical environments. They will be equally comfortable on-site, managing contractors, engaging suppliers, reviewing infrastructure performance and supporting senior leadership with strategic operational decisions. Package Competitive salary package Dubai-based position Opportunity to join a rapidly growing infrastructure operation Significant autonomy and leadership responsibility Long-term career growth opportunities

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Assistant Food and Beverage Manager supports the smooth operation of food and beverage services across the UAE Expo Office’s venues, ensuring high standards of hospitality, guest experience and operational efficiency. The role works closely with the Food and Beverage Manager and cross-functional teams to deliver consistent service, manage teams and maintain compliance with health, safety and hygiene standards.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Assist in planning, organising and supervising daily food and beverage operations including outlets, events and catering functions; ensure services run on time and to expected standards.</p></li><li><p>Supervise, coach and develop front-of-house and service teams; conduct briefings, monitor performance and support rostering to meet operational needs.</p></li><li><p>Maintain high standards of guest service and presentation; respond promptly and professionally to guest enquiries and feedback.</p></li><li><p>Support inventory control, stock ordering and supplier liaison for food, beverage and hospitality supplies; monitor wastage and cost control measures.</p></li><li><p>Ensure compliance with food safety, hygiene and licensing regulations; implement and monitor standard operating procedures and housekeeping standards in all service areas.</p></li><li><p>Assist with budgeting, cost reporting and revenue monitoring; contribute to initiatives to improve profitability and operational performance.</p></li><li><p>Coordinate with events, security, facilities and other teams to support seamless set-up, service and post-event clearance.</p></li><li><p>Support recruitment, induction and training activities for the food and beverage team and maintain accurate personnel records.</p></li><li><p>Contribute to menu planning, beverage offerings and guest experience enhancements in line with brand standards and visitor expectations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree or relevant hospitality qualification, or equivalent practical experience in food and beverage management.</p></li><li><p>Minimum 2–4 years’ experience in a supervisory role within food and beverage or hospitality operations, preferably in large-scale venues or events.</p></li><li><p>Knowledge of food safety standards, HACCP principles and local licensing requirements.</p></li><li><p>Strong leadership, communication and customer-service skills with the ability to work flexibly, including evenings and weekends as required.</p></li><li><p>Proven ability to manage teams, control costs and deliver service excellence under pressure.</p></li><li><p>Fluency in English; additional languages are advantageous.</p></li></ul><p><strong>Skills &amp; Competencies</strong></p><ul><li><p>Excellent interpersonal and team management skills; calm and professional under pressure.</p></li><li><p>Strong organisational and problem-solving abilities with attention to detail.</p></li><li><p>Commercial awareness and experience in cost control and stock management.</p></li><li><p>Proficiency with basic IT systems and hospitality point-of-sale systems.</p></li><li><p>Commitment to health, safety and sustainability practices in food and beverage services.</p></li></ul><p></p></section>

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

Job Title: Area Manager – Beauty & Salon Chain Location: Dubai, United Arab Emirates Employment Type: Full-time<br>Job Purpose The Area Manager is responsible for overseeing the overall operations, financial performance, customer experience, and team management across multiple salon branches in Dubai. The primary goal is to drive sales growth, maintain high brand standards, streamline daily operations, and ensure exceptional client satisfaction while fostering a motivated, high-performing team. Key Responsibilities & Duties1. Operations & Brand Standards Oversee daily operations across all assigned salon locations in Dubai to ensure seamless performance. Conduct regular branch audits to maintain strict hygiene, cleanliness, safety, and operational standards in compliance with UAE/Dubai Municipality guidelines. Ensure standard operating procedures (SOPs) are consistently followed by all staff across branches. Monitor inventory, stock movement, and wastage; oversee product ordering to optimize stock levels without over-investing.2. Financial & Business Performance Set, monitor, and achieve monthly and annual revenue and profitability targets for each branch. Analyze sales figures, KPIs, and client feedback to identify trends, opportunities, and areas for improvement. Work closely with the marketing team to execute local promotional campaigns, seasonal offers, and client loyalty programs. Manage branch operating expenses, labor costs, and operational budgets to maximize profitability.3. Team Management & Leadership Lead, mentor, and motivate Branch Managers, Receptionists, Stylists, Therapists, and support staff. Collaborate with HR to recruit top talent, conduct interviews, and manage staff onboarding. Organize continuous technical and soft-skills training programs to maintain premium service quality. Manage staff scheduling, leaves, and performance evaluations; resolve internal conflicts professionally.4. Client Experience & Service Excellence Champion an exceptional client journey across all branches to maximize retention and positive reviews. Handle escalated customer inquiries, complaints, and feedback promptly and professionally. Continuously evaluate service offerings and stay updated on Dubai beauty trends to recommend new treatments or products. Key Performance Indicators (KPIs) Branch revenue performance vs. targets. Client satisfaction scores & online reviews (Google, social media). Staff retention rate and productivity metrics. Audit compliance (hygiene, safety, and brand SOPs). Inventory accuracy and shrinkage control. Qualifications & Requirements Experience: Minimum of 3–5 years of multi-unit management experience in the beauty, salon, spa, or premium hospitality/retail sector (preferably within Dubai/UAE). Education: Bachelor’s degree in Business Administration, Hospitality, Management, or a related field. Skills:Strong leadership, team-building, and conflict-resolution skills. Solid understanding of financial P&L, budgeting, and performance metrics. Deep knowledge of salon operations, beauty treatments, and retail product sales. Fluency in English (verbal and written); Arabic is a strong advantage. Proficiency in salon management software (e.g., Fresha, Zenoti, Mindbody) and Microsoft Office Suite

The General Manager – Mall will be responsible for the overall strategic direction, operational efficiency, and profitability of the shopping malls under their management. This role requires strong leadership, business acumen, and deep understanding of retail and F&B operations to ensure exceptional guest experiences while driving revenue growth.<br>Key Responsibilities:Develop and implement strategic plans to achieve business objectives, including revenue growth, tenant satisfaction, and footfall increase. Oversee daily mall operations, including retail, F&B, entertainment, security, facilities management, and customer service. Lead, mentor, and manage a diverse team of senior managers and operational staff. Monitor financial performance, prepare budgets, and ensure cost-effective operations. Establish and maintain strong relationships with tenants, investors, government authorities, and key stakeholders. Drive marketing, events, and promotional activities to enhance mall visibility and attract target audiences. Ensure compliance with UAE regulations, health, safety, and sustainability standards. Analyze market trends, competitor activities, and consumer behavior to identify opportunities for improvement and expansion. Implement advanced technology and innovation initiatives to improve operational efficiency and customer experience.<br>Qualifications & Experience:Bachelor’s degree in Business Administration, Retail Management, or related field; MBA preferred. Minimum 12–15 years of senior leadership experience in mall operations, preferably in the UAE/GCC. Proven track record of managing large-scale shopping malls or retail complexes in UAE/ GCC. Strong financial management, business development, and strategic planning skills. Excellent leadership, communication, and stakeholder management abilities. Knowledge of UAE labor laws, retail regulations, and market trends. Ability to drive innovation, enhance guest experiences, and deliver measurable business results.<br>Skills & Competencies:Strategic thinking and decision-making. Leadership and team-building capabilities. Strong negotiation and relationship management skills. Analytical and problem-solving abilities. Customer-centric mindset with focus on operational excellence.

The General Manager – Mall will be responsible for the overall strategic direction, operational efficiency, and profitability of the shopping malls under their management. This role requires strong leadership, business acumen, and deep understanding of retail and F&B operations to ensure exceptional guest experiences while driving revenue growth.<br>Key Responsibilities:Develop and implement strategic plans to achieve business objectives, including revenue growth, tenant satisfaction, and footfall increase. Oversee daily mall operations, including retail, F&B, entertainment, security, facilities management, and customer service. Lead, mentor, and manage a diverse team of senior managers and operational staff. Monitor financial performance, prepare budgets, and ensure cost-effective operations. Establish and maintain strong relationships with tenants, investors, government authorities, and key stakeholders. Drive marketing, events, and promotional activities to enhance mall visibility and attract target audiences. Ensure compliance with UAE regulations, health, safety, and sustainability standards. Analyze market trends, competitor activities, and consumer behavior to identify opportunities for improvement and expansion. Implement advanced technology and innovation initiatives to improve operational efficiency and customer experience.<br>Qualifications & Experience:Bachelor’s degree in Business Administration, Retail Management, or related field; MBA preferred. Minimum 12–15 years of senior leadership experience in mall operations, preferably in the UAE/GCC. Proven track record of managing large-scale shopping malls or retail complexes in UAE/ GCC. Strong financial management, business development, and strategic planning skills. Excellent leadership, communication, and stakeholder management abilities. Knowledge of UAE labor laws, retail regulations, and market trends. Ability to drive innovation, enhance guest experiences, and deliver measurable business results.<br>Skills & Competencies:Strategic thinking and decision-making. Leadership and team-building capabilities. Strong negotiation and relationship management skills. Analytical and problem-solving abilities. Customer-centric mindset with focus on operational excellence.

The General Manager – Mall will be responsible for the overall strategic direction, operational efficiency, and profitability of the shopping malls under their management. This role requires strong leadership, business acumen, and deep understanding of retail and F&B operations to ensure exceptional guest experiences while driving revenue growth.<br>Key Responsibilities:Develop and implement strategic plans to achieve business objectives, including revenue growth, tenant satisfaction, and footfall increase. Oversee daily mall operations, including retail, F&B, entertainment, security, facilities management, and customer service. Lead, mentor, and manage a diverse team of senior managers and operational staff. Monitor financial performance, prepare budgets, and ensure cost-effective operations. Establish and maintain strong relationships with tenants, investors, government authorities, and key stakeholders. Drive marketing, events, and promotional activities to enhance mall visibility and attract target audiences. Ensure compliance with UAE regulations, health, safety, and sustainability standards. Analyze market trends, competitor activities, and consumer behavior to identify opportunities for improvement and expansion. Implement advanced technology and innovation initiatives to improve operational efficiency and customer experience.<br>Qualifications & Experience:Bachelor’s degree in Business Administration, Retail Management, or related field; MBA preferred. Minimum 12–15 years of senior leadership experience in mall operations, preferably in the UAE/GCC. Proven track record of managing large-scale shopping malls or retail complexes in UAE/ GCC. Strong financial management, business development, and strategic planning skills. Excellent leadership, communication, and stakeholder management abilities. Knowledge of UAE labor laws, retail regulations, and market trends. Ability to drive innovation, enhance guest experiences, and deliver measurable business results.<br>Skills & Competencies:Strategic thinking and decision-making. Leadership and team-building capabilities. Strong negotiation and relationship management skills. Analytical and problem-solving abilities. Customer-centric mindset with focus on operational excellence.

The General Manager – Mall will be responsible for the overall strategic direction, operational efficiency, and profitability of the shopping malls under their management. This role requires strong leadership, business acumen, and deep understanding of retail and F&B operations to ensure exceptional guest experiences while driving revenue growth.<br>Key Responsibilities:Develop and implement strategic plans to achieve business objectives, including revenue growth, tenant satisfaction, and footfall increase. Oversee daily mall operations, including retail, F&B, entertainment, security, facilities management, and customer service. Lead, mentor, and manage a diverse team of senior managers and operational staff. Monitor financial performance, prepare budgets, and ensure cost-effective operations. Establish and maintain strong relationships with tenants, investors, government authorities, and key stakeholders. Drive marketing, events, and promotional activities to enhance mall visibility and attract target audiences. Ensure compliance with UAE regulations, health, safety, and sustainability standards. Analyze market trends, competitor activities, and consumer behavior to identify opportunities for improvement and expansion. Implement advanced technology and innovation initiatives to improve operational efficiency and customer experience.<br>Qualifications & Experience:Bachelor’s degree in Business Administration, Retail Management, or related field; MBA preferred. Minimum 12–15 years of senior leadership experience in mall operations, preferably in the UAE/GCC. Proven track record of managing large-scale shopping malls or retail complexes in UAE/ GCC. Strong financial management, business development, and strategic planning skills. Excellent leadership, communication, and stakeholder management abilities. Knowledge of UAE labor laws, retail regulations, and market trends. Ability to drive innovation, enhance guest experiences, and deliver measurable business results.<br>Skills & Competencies:Strategic thinking and decision-making. Leadership and team-building capabilities. Strong negotiation and relationship management skills. Analytical and problem-solving abilities. Customer-centric mindset with focus on operational excellence.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The <strong>Senior Store Manager – Food</strong> is responsible for leading the overall commercial, operational, and people performance of a high-volume Marks &amp; Spencer Food store. The role provides strategic leadership to ensure the delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&amp;S Food standards.</p><p>Leading a large, cross-functional team, the Senior Store Manager is accountable for delivering best-in-class retail operations across all Food departments, fostering a high-performance culture, and ensuring the highest standards of food safety, product availability, and customer service. Working closely with Regional Operations, Supply Chain, Planning, and Commercial teams, the role plays a key part in delivering business objectives and supporting future growth.</p><p>Success in this role is measured through commercial performance, operational excellence, customer satisfaction, team engagement, food safety compliance, and overall business profitability.</p><p><strong>What You Will Do</strong></p><p><strong>&nbsp;</strong></p><p><strong>Drive Commercial Performance &amp; Business Growth</strong></p><ul><li><p>Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.</p></li><li><p>Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.</p></li><li><p>Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.</p></li><li><p>Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.</p></li><li><p>Identify opportunities for continuous improvement and implement best practices to optimise store performance.</p></li><li><p>Ensure effective inventory investment while maintaining high product availability and reducing waste.</p></li></ul><p><strong>Lead &amp; Inspire High-Performing Teams</strong></p><ul><li><p>Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.</p></li><li><p>Develop leadership capability through coaching, mentoring, succession planning, and performance management.</p></li><li><p>Recruit, develop, and retain top talent to build a high-performing leadership team.</p></li><li><p>Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning.</p></li><li><p>Ensure effective workforce planning to support operational and commercial priorities.</p></li></ul><p><strong>Deliver Exceptional Customer Experience</strong></p><ul><li><p>Champion a customer-first culture that consistently delivers the premium M&amp;S shopping experience.</p></li><li><p>Ensure customer service standards exceed expectations across every department.</p></li><li><p>Actively review customer feedback and implement service improvement initiatives.</p></li><li><p>Lead the resolution of escalated customer concerns professionally and effectively.</p></li><li><p>Drive customer loyalty through service excellence and operational consistency.</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Provide strategic oversight of all daily store operations, ensuring efficient execution across all Food departments.</p></li><li><p>Ensure operational standards, policies, and procedures are consistently implemented.</p></li><li><p>Drive productivity improvements across replenishment, inventory management, merchandising, and store operations.</p></li><li><p>Ensure the store is fully prepared for trading through effective operational planning.</p></li><li><p>Lead continuous improvement initiatives to enhance operational efficiency.</p></li></ul><p><strong>Food Safety, Compliance &amp; Risk Management</strong></p><ul><li><p>Ensure full compliance with M&amp;S Food Safety standards, HACCP requirements, Municipality regulations, and Health &amp; Safety legislation.</p></li><li><p>Maintain the highest standards of food quality, freshness, hygiene, and operational compliance.</p></li><li><p>Lead food safety audits and implement corrective actions where required.</p></li><li><p>Promote a proactive safety culture across the store.</p></li><li><p>Ensure all operational risks are effectively managed.</p></li></ul><p><strong>Inventory &amp; Supply Chain Management</strong></p><ul><li><p>Drive inventory optimisation to maximise availability while controlling waste and shrinkage.</p></li><li><p>Collaborate with Planning and Supply Chain teams to improve forecasting and stock flow.</p></li><li><p>Ensure replenishment processes deliver exceptional on-shelf availability.</p></li><li><p>Monitor inventory accuracy, stock loss, and waste performance.</p></li><li><p>Support business initiatives that improve supply chain efficiency.</p></li></ul><p><strong>Visual Merchandising &amp; Brand Standards</strong></p><ul><li><p>Ensure the store consistently delivers world-class visual merchandising standards.</p></li><li><p>Maintain exceptional store presentation aligned with M&amp;S brand guidelines.</p></li><li><p>Support seasonal campaigns, promotional launches, and commercial initiatives.</p></li><li><p>Conduct regular commercial reviews to identify opportunities for improvement.</p></li></ul><p><strong>Financial &amp; Business Management</strong></p><ul><li><p>Own the store's P&amp;L and deliver financial targets through effective cost control and commercial decision-making.</p></li><li><p>Manage labour budgets, operational expenditure, and controllable costs.</p></li><li><p>Analyse financial reports and implement actions to improve profitability.</p></li><li><p>Present business performance, risks, and opportunities to senior leadership.</p></li><li><p>Drive strategic initiatives that contribute to long-term business growth.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong commercial and financial acumen.</p></li><li><p>Strategic leadership and people development skills.</p></li><li><p>Excellent stakeholder management and influencing ability.</p></li><li><p>Expertise in food retail operations and customer experience.</p></li><li><p>Strong understanding of inventory management, replenishment, and supply chain principles.</p></li><li><p>Ability to interpret commercial data and make informed business decisions.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Proven ability to lead large teams in a fast-paced retail environment.</p></li><li><p>Strong planning, organisational, and problem-solving skills.</p></li><li><p>Continuous improvement mindset with a focus on operational excellence.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or a related discipline.</p></li><li><p><strong>10+ years of experience</strong> in Food Retail, Supermarket, Hypermarket, or Grocery Retail.</p></li><li><p><strong>5+ years of experience</strong> leading large-format or flagship retail stores.</p></li><li><p>Proven track record of delivering sustainable sales growth, profitability, and operational excellence.</p></li><li><p>Experience managing large, cross-functional retail teams.</p></li><li><p>Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance.</p></li><li><p>Experience managing P&amp;L, labour budgets, inventory, and commercial performance.</p></li><li><p>Strong leadership, coaching, and talent development experience.</p></li><li><p>Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools.</p></li></ul><p><strong>Key Competencies</strong></p><p><strong>Commercial Leadership</strong></p><ul><li><p>Commercial Acumen</p></li><li><p>Business Strategy</p></li><li><p>Financial Management</p></li><li><p>P&amp;L Ownership</p></li></ul><p><strong>Leadership &amp; People</strong></p><ul><li><p>Inspirational Leadership</p></li><li><p>Coaching &amp; Talent Development</p></li><li><p>Succession Planning</p></li><li><p>Stakeholder Management</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Food Retail Operations</p></li><li><p>Inventory Optimisation</p></li><li><p>Food Safety &amp; Compliance</p></li><li><p>Supply Chain Collaboration</p></li><li><p>Continuous Improvement</p></li></ul><p><strong>Customer Excellence</strong></p><ul><li><p>Customer Experience</p></li><li><p>Service Excellence</p></li><li><p>Brand Standards</p></li></ul><p><strong>Personal Effectiveness</strong></p><ul><li><p>Strategic Thinking</p></li><li><p>Decision Making</p></li><li><p>Problem Solving</p></li><li><p>Communication &amp; Influencing</p></li><li><p>Planning &amp; Organising</p></li><li><p>Accountability</p></li></ul><br><br><p></p></section>

???? We're Hiring: Office Manager???? Employment Type: Full-Time ???? Location: Bahrain ???? Level: Professional We're looking for an organized and proactive Office Manager to oversee our daily office operations and create a productive, well-managed workplace. If you enjoy coordinating people, optimizing processes, and ensuring everything runs efficiently, we'd love to hear from you.????️ Key Responsibilities Manage day-to-day office operations and administrative functions. Coordinate meetings, schedules, travel arrangements, and company events. Oversee office supplies, equipment, facilities, and vendor relationships. Maintain office records, documentation, and operational procedures. Support employee onboarding and workplace coordination. Monitor office budgets, invoices, and administrative expenses. Ensure office policies, procedures, and health & safety standards are followed. Identify opportunities to improve operational efficiency and office processes.✅ Requirements Excellent organizational and multitasking skills. Strong communication and interpersonal abilities. Proficiency with Microsoft Office, Google Workspace, or similar productivity tools. Strong attention to detail and problem-solving skills. Ability to prioritize tasks and manage multiple responsibilities effectively. Professional, proactive, and service-oriented mindset. Ability to work independently while fostering a collaborative team environment.???? What We Offer???? Opportunity to play a key role in business operations.???? Supportive, collaborative, and inclusive workplace culture.???? Continuous learning and professional development opportunities.???? A dynamic environment where your ideas and initiatives are valued.???? Clear opportunities for career growth and advancement.???? Competitive compensation and comprehensive benefits package.