Operation Specialist Jobs in UAE
25853 Jobs Found
<h2 class="h5">Job description</h2>
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<span>About RemotePass RemotePass exists because talent is distributed equally, but opportunity is not.<br> Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere — and gives workers in emerging markets the financial tools and global access they deserve.<br> RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product — rated 4.<br>8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.<br> We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.<br> The role RemotePass verifies, screens, and monitors clients and contractors through risk-based onboarding and compliance workflows before payment activity is enabled.<br> We're growing our Compliance Operations team and looking for an Analyst to help handle the day-to-day: reviewing company documents, verifying contractor identities, running sanctions checks, and flagging anything that doesn't look right.<br> You'll work closely with two other analysts and report into our Head of Operations, with our Head of Compliance as your escalation point for anything that needs a second set of eyes.<br> You don't need to be a compliance expert on day one — you need real hands-on exposure to KYC/KYB and a sharp eye for detail, and we'll help you build the rest.<br> What you'll do Review client KYB documentation — corporate registration, ownership structure, proof of operations, authorized representatives Support contractor KYC — verifying IDs, resolving address or payment detail mismatches, handling jurisdictional flags Run sanctions, PEP, and adverse media checks using our approved tools and procedures Investigate payment issues — failed payouts, payment detail changes, cross-border payment concerns Keep our compliance trackers, evidence folders, and case notes accurate and audit-ready Escalate potential fraud, sanctions risk, unusual activity, or policy violations quickly and clearly.<br> Work cross-functionally with Customer Success and Operations on client-facing requests Remote-First Culture: We don't just sell remote work; we live it.<br> Enjoy the flexibility to work from anywhere.<br> Hyper-Growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.<br> Inclusion Matters: We are committed to building a diverse team.<br> We value different perspectives and empower every individual to bring their authentic self to work.<br> 1-3 years of hands-on compliance experience — KYC, KYB, client/customer onboarding, or sanctions screening, ideally at a payment processor, bank, crypto exchange, or money transmitter Comfortable reviewing documents carefully and spotting what's missing, inconsistent, or unclear Good written English — you can write a clean case note and a clear client request Comfortable with spreadsheets, case queues, and juggling multiple open cases at once High attention to detail, with the judgment to know when something needs to be escalated rather than closed Arabic fluency is a strong plus, not a requirement</span> </div>
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.<br><br>Role:<br><br>We are seeking an experienced Director of Residences Operations to lead operational excellence across Aman’s growing global residential portfolio. Reporting to the COO, this leadership role will be responsible for defining and maintaining residential operating standards, ensuring exceptional owner experiences, and driving consistency, quality, governance, and financial oversight across all Aman Group Residences. In addition, the role will oversee residential governance frameworks, including Homeowners Associations (HOAs), condominium associations and similar owner-led entities, ensuring effective management, regulatory compliance, transparent communication, and alignment with Aman’s brand standards across the global portfolio.<br><br>Working closely with the Residences, Development, Sales, Legal, Finance, and Hotel Operations teams, the successful candidate will also play a key role in shaping the operational foundations of new residential projects from concept through to opening, ensuring every Aman and Janu residence reflects the brand’s renowned service standards, strong community stewardship, and long-term value proposition.<br><br>Responsibilities:<br><br>Develop, document, and maintain the Aman Residences operating standards across resort-integrated and urban formats. Lead pre-opening planning for new residential openings, from countdown through to stabilization. Establish HOA and residential governance frameworks during the development and pre-opening phases, ensuring a seamless transition to ongoing operations. Define service scope, staffing models, resident experience, amenity programming, and residence care in keeping with the wider Aman brand philosophy. Oversee residential operations across all managed properties, establishing measurable service standards and a regular program of quality reviews. Introduce structured measurement of owner satisfaction and lead the response to its findings. Guide and support Residence Managers and property leadership teams, acting as the senior point of reference for residential operational matters. Lead the operational oversight of Homeowners Associations (HOAs), condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards. Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance. Foster strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters. Hold complete oversight of residential rental operations globally. Lead the implementation of the residential rental program globally. Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements. Provide operational input to management agreement discussions in partnership with the Development and Legal teams. Lend expertise for all new residential property openings for Aman and Janu Residences when required, typically three to four years prior to official project opening.<br><br>Requirements:<br><br>A minimum of 15 years' experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions. At least five years within luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client. Demonstrated experience working with Homeowners Associations (HOAs), condominium associations, strata organisations or similar owner-governed residential entities, including board engagement and community governance. Strong financial acumen, with direct experience of budgets specific to residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards. Experience of both resort-integrated and urban residential formats is an advantage, as is pre-opening experience on a residential or mixed-use project. Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable. Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams. A bachelor's degree is required; an MBA or comparable postgraduate qualification is preferred. Fluent English; additional languages are an advantage given the international nature of the portfolio.<br><br>Benefits<br><br>At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<br><br>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.
March 30, 2024<br><br>Senior Operations Executive – UAE<br><br>Roles & Responsibilities<br><br> Shipment Coordination:<br><br>Coordinate and manage the end-to-end shipment process, ensuring timely and accurate movement of goods.<br><br>Liaise with carriers, shipping lines, and other logistics partners to secure transportation services.<br><br>Track and monitor shipments to ensure on-time delivery and provide timely updates to clients.<br><br> Documentation:<br><br>Prepare and manage all required shipping and customs documentation.<br><br>Ensure compliance with local and international regulations for import and export.<br><br> Customs Compliance:<br><br>Stay updated on customs regulations and ensure proper documentation for customs clearance.<br><br>Coordinate with customs brokers to facilitate the smooth clearance of shipments.<br><br> Client Communication:<br><br>Act as the main point of contact for clients, providing updates on shipment status and addressing any queries or concerns.<br><br>Collaborate with sales and customer service teams to meet client expectations.<br><br> Vendor Management:<br><br>Manage relationships with transportation providers, customs brokers, and other logistics partners.<br><br>Negotiate and secure competitive rates for freight services.<br><br> Problem Resolution:<br><br>Proactively identify and address any issues that may arise during the transportation process.<br><br>Collaborate with cross-functional teams to find solutions to challenges and ensure customer satisfaction.<br><br> Performance Analysis:<br><br>Analyse key performance indicators (KPIs) to assess the efficiency and effectiveness of freight operations.<br><br>Implement improvements to optimize processes and reduce costs.<br><br> Regulatory Compliance:<br><br>Stay informed about changes in transportation regulations and industry best practices.<br><br>Ensure that all operations comply with relevant laws and regulations.<br><br>Qualifications<br><br>Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field. Min 2 years of proven experience in freight forwarding operations. In-depth knowledge of international shipping, customs regulations, and trade compliance. Strong communication and interpersonal skills. Detail-oriented with excellent organizational and problem-solving abilities. Proficient in using logistics software and Microsoft Office tools. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.<br><br>Are you driven to be different? Apply now<br><br>Upload CV*<br><br>Δ<br><br>Related<br><br>Senior Operations Executive – KSA<br><br>Roles & Responsibilities 1. Shipment Coordination: Coordinate and manage the end-to-end shipment process, ensuring timely and accurate movement of goods. Liaise with carriers, shipping lines, and other logistics partners to secure transportation services. Track and monitor shipments to ensure on-time delivery and provide timely updates to clients. 2. Documentation: Prepare and manage…<br><br>March 30, 2024<br><br>Similar post<br><br>Senior Customer Service Executive – UAE<br><br>Roles & Responsibilities 1. Client Communication: Serve as the main point of contact for clients, addressing inquiries, providing information, and resolving issues promptly. Maintain regular communication with clients to ensure a clear understanding of their needs and expectations. 2. Order Processing: Coordinate and process freight forwarding orders, ensuring accurate and timely…<br><br>March 30, 2024<br><br>Similar post<br><br>Senior Customer Service Executive – KSA<br><br>Roles & Responsibilities 1. Client Communication: Serve as the main point of contact for clients, addressing inquiries, providing information, and resolving issues promptly. Maintain regular communication with clients to ensure a clear understanding of their needs and expectations. 2. Order Processing: Coordinate and process freight forwarding orders, ensuring accurate and timely…<br><br>March 30, 2024<br><br>Similar post
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.<br><br>Role:<br><br>We are seeking an experienced Director of Residences Operations to lead operational excellence across Aman’s growing global residential portfolio. Reporting to the COO, this leadership role will be responsible for defining and maintaining residential operating standards, ensuring exceptional owner experiences, and driving consistency, quality, governance, and financial oversight across all Aman Group Residences. In addition, the role will oversee residential governance frameworks, including Homeowners Associations (HOAs), condominium associations and similar owner-led entities, ensuring effective management, regulatory compliance, transparent communication, and alignment with Aman’s brand standards across the global portfolio.<br><br>Working closely with the Residences, Development, Sales, Legal, Finance, and Hotel Operations teams, the successful candidate will also play a key role in shaping the operational foundations of new residential projects from concept through to opening, ensuring every Aman and Janu residence reflects the brand’s renowned service standards, strong community stewardship, and long-term value proposition.<br><br>Responsibilities:<br><br>Develop, document, and maintain the Aman Residences operating standards across resort-integrated and urban formats. Lead pre-opening planning for new residential openings, from countdown through to stabilization. Establish HOA and residential governance frameworks during the development and pre-opening phases, ensuring a seamless transition to ongoing operations. Define service scope, staffing models, resident experience, amenity programming, and residence care in keeping with the wider Aman brand philosophy. Oversee residential operations across all managed properties, establishing measurable service standards and a regular program of quality reviews. Introduce structured measurement of owner satisfaction and lead the response to its findings. Guide and support Residence Managers and property leadership teams, acting as the senior point of reference for residential operational matters. Lead the operational oversight of Homeowners Associations (HOAs), condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards. Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance. Foster strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters. Hold complete oversight of residential rental operations globally. Lead the implementation of the residential rental program globally. Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements. Provide operational input to management agreement discussions in partnership with the Development and Legal teams. Lend expertise for all new residential property openings for Aman and Janu Residences when required, typically three to four years prior to official project opening.<br><br>Requirements:<br><br>A minimum of 15 years' experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions. At least five years within luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client. Demonstrated experience working with Homeowners Associations (HOAs), condominium associations, strata organisations or similar owner-governed residential entities, including board engagement and community governance. Strong financial acumen, with direct experience of budgets specific to residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards. Experience of both resort-integrated and urban residential formats is an advantage, as is pre-opening experience on a residential or mixed-use project. Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable. Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams. A bachelor's degree is required; an MBA or comparable postgraduate qualification is preferred. Fluent English; additional languages are an advantage given the international nature of the portfolio.<br><br>Benefits<br><br>At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<br><br>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.<br><br>Role:<br><br>We are seeking an experienced Director of Residences Operations to lead operational excellence across Aman’s growing global residential portfolio. Reporting to the COO, this leadership role will be responsible for defining and maintaining residential operating standards, ensuring exceptional owner experiences, and driving consistency, quality, governance, and financial oversight across all Aman Group Residences. In addition, the role will oversee residential governance frameworks, including Homeowners Associations (HOAs), condominium associations and similar owner-led entities, ensuring effective management, regulatory compliance, transparent communication, and alignment with Aman’s brand standards across the global portfolio.<br><br>Working closely with the Residences, Development, Sales, Legal, Finance, and Hotel Operations teams, the successful candidate will also play a key role in shaping the operational foundations of new residential projects from concept through to opening, ensuring every Aman and Janu residence reflects the brand’s renowned service standards, strong community stewardship, and long-term value proposition.<br><br>Responsibilities:<br><br>Develop, document, and maintain the Aman Residences operating standards across resort-integrated and urban formats. Lead pre-opening planning for new residential openings, from countdown through to stabilization. Establish HOA and residential governance frameworks during the development and pre-opening phases, ensuring a seamless transition to ongoing operations. Define service scope, staffing models, resident experience, amenity programming, and residence care in keeping with the wider Aman brand philosophy. Oversee residential operations across all managed properties, establishing measurable service standards and a regular program of quality reviews. Introduce structured measurement of owner satisfaction and lead the response to its findings. Guide and support Residence Managers and property leadership teams, acting as the senior point of reference for residential operational matters. Lead the operational oversight of Homeowners Associations (HOAs), condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards. Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance. Foster strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters. Hold complete oversight of residential rental operations globally. Lead the implementation of the residential rental program globally. Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements. Provide operational input to management agreement discussions in partnership with the Development and Legal teams. Lend expertise for all new residential property openings for Aman and Janu Residences when required, typically three to four years prior to official project opening.<br><br>Requirements:<br><br>A minimum of 15 years' experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions. At least five years within luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client. Demonstrated experience working with Homeowners Associations (HOAs), condominium associations, strata organisations or similar owner-governed residential entities, including board engagement and community governance. Strong financial acumen, with direct experience of budgets specific to residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards. Experience of both resort-integrated and urban residential formats is an advantage, as is pre-opening experience on a residential or mixed-use project. Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable. Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams. A bachelor's degree is required; an MBA or comparable postgraduate qualification is preferred. Fluent English; additional languages are an advantage given the international nature of the portfolio.<br><br>Benefits<br><br>At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<br><br>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.
<p>Position Title: E-commerce Operations Executive - Retail
Employment Type: Full Time
Salary: up to 8K AED inclusive, depending on experience and qualifications
Job Location: Dubai
About the Client:
A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.
Job Description:
-Create and manage product listings across D2C websites and marketplaces. Coordinate with graphic designers, studio teams, store teams, and brand teams to obtain required product assets.
-Manage category structures, collections, and product merchandising on ecommerce websites. Conduct regular website audits to identify broken links, content errors, and merchandising issues.
-Monitor order flow across D2C websites and marketplace platforms. Ensure operational accuracy across Shopify, OMS, ERP, and marketplace systems.
-Prepare asset sets for website launches, campaigns, and marketplace requirements. Support customer inquiries received through email, chat, WhatsApp, and other support channels.</p><p>-Open to Asian & Arabic nationalities, aged 38 and below; With Bachelor’s degree in Business, Commerce, Marketing, IT, or related field.
-Minimum of 2 years’ experience in eCommerce operations, online retail, or eCommerce management.
-Hands-on experience with Shopify, ERP, OMS, marketplace platforms (Amazon, Noon, Namshi, Trendyol) and product catalog management.
-Experience in D2C eCommerce and fashion, footwear, sports, luxury, or lifestyle retail preferred.</p>
<p>Position Title: E-commerce Operations Executive - Retail
Employment Type: Full Time
Salary: up to 8K AED inclusive, depending on experience and qualifications
Job Location: Dubai
About the Client:
A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.
Job Description:
-Create and manage product listings across D2C websites and marketplaces. Coordinate with graphic designers, studio teams, store teams, and brand teams to obtain required product assets.
-Manage category structures, collections, and product merchandising on ecommerce websites. Conduct regular website audits to identify broken links, content errors, and merchandising issues.
-Monitor order flow across D2C websites and marketplace platforms. Ensure operational accuracy across Shopify, OMS, ERP, and marketplace systems.
-Prepare asset sets for website launches, campaigns, and marketplace requirements. Support customer inquiries received through email, chat, WhatsApp, and other support channels.</p><p>-Open to Asian & Arabic nationalities, aged 38 and below; With Bachelor’s degree in Business, Commerce, Marketing, IT, or related field.
-Minimum of 2 years’ experience in eCommerce operations, online retail, or eCommerce management.
-Hands-on experience with Shopify, ERP, OMS, marketplace platforms (Amazon, Noon, Namshi, Trendyol) and product catalog management.
-Experience in D2C eCommerce and fashion, footwear, sports, luxury, or lifestyle retail preferred.</p>
<h2 class="h5">Job description</h2>
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Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Operations Team</p><br><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><br><p><b>Team/Role Overview</b></p><br><br><br><br><br><br><br><br><br><br><p>The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.<br></p><br><p><b>What you’ll do</b></p><br><ul><li><p>Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions.</p><br></li><li><p>Serve as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model encompassing people, process and technology.</p><br></li><li><p>Ensure effective governance of tasks and processes with reference to internal policy and external regulation.</p><br></li><li><p>Partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices.</p><br></li><li><p>Develop the ongoing KYC training plan to develop and enhance staff knowledge of business and product.</p><br></li><li><p>Manage KYC Operations project book of work, including strategic program roll out and system enhancements</p><br></li><li><p>Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels</p><br></li><li><p>Create efficiencies through on-going utilization of low cost centers for data management.</p><br></li><li><p><span>Has the ability to operate with a limited level of direct supervision. </span></p><br></li><li><p><span>Can exercise independence of judgement and autonomy. </span></p><br></li><li><p><span>Acts as SME to senior stakeholders and /or other team members.</span></p><br></li><li><p><span>Ability to manage teams. </span></p><br></li><li><p>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</p><br></li></ul><p><b>What you’ll do</b></p><br><ul><li><p>6-10 years of job related experience.</p><br></li><li><p>Demonstrated strong people management and leadership capabilities.</p><br></li><li><p>Mandatory prior experience within the banking sector.</p><br></li><li><p>Bachelor's degree or equivalent practical experience is required.</p><br></li><li><p>Bachelor's degree/University degree or equivalent experience.</p><br></li><li><p>Master's degree preferred.</p><br></li></ul><p><b>What we can offer you</b></p><br><p>By joining Citi UAE you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.</p><br><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. </p><br><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b></p><br><p>#LI-NS10</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Business KYC<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
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<h2 class="h5">Job description</h2>
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<ul><li><b>Camp operations: </b>Manage the safe, orderly and cost-effective daily operation of company-owned and third-party labour accommodation supporting CITIC projects across the UAE.</li><li><b>Accommodation compliance: </b>Ensure compliance with applicable MoHRE requirements, emirate-level municipality and public-health standards, Civil Defence requirements, and Company HSE and welfare procedures; maintain registrations, approvals, inspection records and corrective-action logs.</li><li><b>Facilities and hygiene: </b>Oversee room allocation and occupancy, housekeeping, pest control, waste management, water supply, drainage, electrical and plumbing maintenance, fire and life-safety systems, kitchens, dining areas, laundry, prayer and recreation facilities.</li><li><b>Worker welfare and relations: </b>Serve as the main camp-level contact for welfare concerns and non-workplace grievances; conduct regular worker engagement, resolve issues fairly, identify morale risks early and escalate employment matters to HR.</li><li><b>Incident and crisis response: </b>Coordinate emergency response, illness or injury support, outbreak controls, fire drills, evacuations and serious welfare incidents with HSE, HR, Security and relevant authorities; maintain accurate incident records.</li><li><b>Mobilisation and occupancy: </b>Coordinate worker arrivals, transfers and demobilisation with HR, project teams, transport and camp providers; maintain accurate resident lists, bed-space records and movement reports.</li><li><b>Transport and services: </b>Coordinate worker transport, catering, security and other camp services, monitoring schedules, service quality, food hygiene and worker feedback.</li><li><b>Vendor and cost management: </b>Manage service providers and camp operators, verify attendance and service delivery, review invoices, monitor budgets and KPIs, and recommend corrective or cost-saving actions without compromising compliance or welfare.</li><li><b>Inspections and reporting: </b>Conduct routine inspections and audits; track non-conformities to closure and submit occupancy, welfare, incident, maintenance, cost and compliance reports to management.</li><li><b>New camp planning: </b>Support feasibility, design review, authority coordination, mobilisation and commissioning of new or refurbished labour accommodation, and develop standard operating procedures and emergency plans.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Education: Bachelor’s degree or diploma in Facilities Management, Business Administration, Hospitality, HSE or a related discipline. Relevant fire-safety, first-aid or facilities-management certification is an advantage.</li><li><b>Experience: </b>Minimum 7 years of relevant UAE experience, including at least 5 years managing large-scale labour accommodation for a main contractor, facilities-management company or major industrial employer.</li><li><b>Compliance knowledge: </b>Strong practical knowledge of MoHRE labour accommodation requirements, applicable municipality/public-health requirements, Civil Defence and fire-life-safety controls, food hygiene and worker welfare standards.</li><li><b>Operations capability: </b>Proven experience in accommodation inspections, occupancy control, facilities maintenance, catering, transport, security, vendor management, budgeting and emergency response.</li><li><b>Labour relations: </b>Strong interpersonal, negotiation, grievance-handling and de-escalation skills, with cultural awareness and the ability to manage sensitive workforce matters professionally.</li><li><b>Language: </b>Fluent English is required. Hindi, Urdu, Bengali or another widely used workforce language is strongly preferred; Arabic and/or Mandarin is an advantage.</li><li><b>Systems and reporting: </b>Proficient in MS Office and able to maintain accurate digital registers, inspection reports, dashboards and management reports.</li><li><b>Availability: </b>Valid UAE driving licence and flexibility to visit camps and project locations, including outside normal working hours when operationally required, are preferred.</li><li><b>Professional attributes: </b>Firm but respectful, service-oriented, highly organised and capable of maintaining confidentiality, discipline and composure during emergencies or labour-relations issues.</li></ul><p><br></p></div>
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<p>At Amazon, we are working to be the most customer-centric company on earth.<br>The Amazon University Talent Acquisition Team is looking for ambitious students to join us as Operations Intern, working in one of our core businesses, Amazon Operations.<br>About this internship<br>Our internships are educational opportunities intended to allow you, our future managers, to discover how we lead and develop our teams of Associates. As an Operations and Logistics Interns, you will learn how our managers effectively engage their teams to realize their full potential, ensure their performance in order to fulfill our customers’ expectations, and encourage a safe and productive environment within our large and complex Fulfillment Centers, Sortation Centers and Delivery Stations.<br>Your internship will put you at the heart of our Operations where you will be part of the journey of one of our many customer's orders.<br>Key job responsibilities<br>As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include:<br>• Completing high-priority projects to the highest standard, demonstrating your ability to deliver results<br>• Analyzing data to identify operational challenges and opportunities for improvement<br>• Proposing and testing solutions, collaborating with the team to implement the most effective ones<br>• Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates.<br>• Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates. <br>• Ability to navigate the workspace and move between different areas is essential for this position.<br>• Displaying flexibility to work various schedules and shift patterns as required.<br>• Potential relocation to the designated work location.<br>Available to commence an internship in Q2 2027.<br>You should be available for 3 to 6 months, full time (40h/week).<br>A day in the life<br>As an intern, you will be matched to a mentor.<br>In addition to learning about an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional<br>development, expand your network, and participate in activities with other interns throughout your internship.<br>No matter the location of your internship, we give you the tools to own your project and learn in a real-world setting.<br>About the team<br>If you’re insatiably curious and always want to learn more, then you’ve come to the right place. Depending on your location, country, job status and other requirements, some or all of the following benefits may be available to you as an intern.<br>- Competitive pay<br>- Impactful project and internship/role deliverables<br>- Networking opportunities with fellow interns<br>- Internships events such as speaker series, intern panels, Leadership Principles sessions, Amazon writing skills sessions.<br>- Mentorship and career development<br>If you’re successful during your internship, you could be considered for a graduate role after finishing your university studies<br>Internship length is 3 to 6 months, full-time.<br>- Currently enrolled in or will receive a Bachelor's or Master's Degree with a graduation date between December 2027 and June 2028<br>- Advanced proficiency in verbal and written English<br>- Available to commence an internship between January and December 2027. Yes, our start dates are flexible! You should then be available for 3-6 months, full time (40h/week).<br>- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>
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<span>What you're actually taking on Four entities.<br> Three currencies.<br> $5M+ moving monthly.<br> Ad accounts funded daily across GBP and AED.<br> Revenue flowing from Whop into UAE structures.<br> A payment infrastructure mid-transition.<br> An external bookkeeping partner who needs managing to a standard.<br> The finance function works.<br> It just works with too many manual steps, too much chasing, and not enough visibility for the people running the business.<br> Your job is to close that gap — clean systems, automated where possible, visible at a glance.<br> WHAT YOU'LL OWN Cash flow and treasury Own the daily cash cycle across all entities Manage high-volume USD revenue from Whop into UAE accounts Fund GBP/AED corporate cards for Meta ad spend daily — ad accounts don't pause on your watch Build a live cash position view the founding team can read without asking Payment infrastructure Lead the migration from Pleo/UK setup to Qashio (UAE-native) Evaluate Whop's virtual card platform for automated Meta spend Remove manual card-topping entirely — tracked, reconciled, automated Systems and reporting Audit every manual process; automate what repeats Build SOPs across cash, payments, refunds, reconciliation; make sure they're followed Manage Emifast (external bookkeeping) on accuracy and timeliness across Xero Deliver a weekly cash and P&L view in five bullet points, not twenty tabs What you get Direct line to founders — no layers, no politics Real operational complexity from day one Fully remote, contractor agreement Scope that grows with what you build Who you are You've run finance in a real operational environment — high transaction volume, multiple currencies, entities that each have their own quirks.<br> You use AI tools in your day-to-day (seriously, not as a buzzword).<br> You build systems rather than spreadsheets.<br> You flag problems before they become escalations.<br> You don't need to be chased.<br> You're probably not looking aggressively.<br> You're in a role that works fine but doesn't stretch you, or one where the complexity was real but the scope wasn't.<br> Requirements 7+ years in finance operations, treasury, or hands-on senior finance Multi-currency, multi-entity experience at genuine transaction volume Systems builder — SOPs, automations, process design Xero, Wise, corporate card platforms (Pleo, Qashio or similar) Actively uses AI in finance reporting or operations Experience managing external bookkeeping or accounting partners Highly desirable UAE / DMCC entity experience Performance marketing or high ad-spend environment CIMA, ACCA, or CA qualified</span> </div>
Job Description<br><br>Do you have a passion for using data to help make effective business decisions?<br><br>Do you enjoy collaborating with teams to solve complex challenges?<br><br>Join our growing Central Sales Operations team<br><br>Akamai is currently seeking a Business Operations Analyst Intern. The team is a cross-divisional business operations function. It operationalizes business architecture through design, definition, and governance of policies, processes, and tools. This is necessary to support our global go-to-market teams.<br><br>As a participant in our program, you will gain valuable experience and contribute through meaningful project work. You will have the opportunity to join us for training, networking events, and engagements with company leadership.<br><br>Partner with the best<br><br>You will collaborate with sales management, divisional sales operations teams. You will also collaborate with other key stakeholders to understand business needs. The role will oversee design, deployment and support of critical business processes. You will help enable the vision for Akamai's Sales technology stack.<br><br>As a Business Operations Analyst Intern, you will be responsible for:<br><br>Collaborating with sales and channels teams to define/execute strategic projects to increase revenue, productivity, and efficiency Partnering with IT to drive alignment and execute initiatives. Supporting continuous improvement of systems process and user experience for sellers and partners Supporting data governance to improve data hygiene and usefulness. Establishing formal and informal processes for collecting feedback, requirements, and enhancement requests related to sales process/tools Supporting cross-functional initiatives and collaborating closely with sales, pre-sales, marketing, and finance.<br><br>Do What You Love<br><br>To be successful in this role you will:<br><br>Be pursuing a Bachelor program in Business Management or a related field Have understanding of sales process and sales tools Have analytical, interpersonal, organizational, and critical-thinking skills Be results-oriented with attention to detail, have ability to build credibility, trust, and rapport with stakeholders. Have ability to communicate information effectively to business partners and team members across the organization and GTM communities Have flexibility to work efficiently as part of a team to achieve group and individual goals<br><br>Work in a way that works for you<br><br>This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more details when you apply.<br><br>Connect with us on social and see what life at Akamai is like!<br><br>We power and protect life online, by solving the toughest challenges, together.<br><br>At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.<br><br>Working for you<br><br>Benefits<br><br>Through our intern and co-op programs we will provide you with opportunities to grow, flourish, and achieve great things. Financial benefits offered to interns and co-ops, including a 401k and health insurance, are offered through our managed service provider (MSP). Students also gain the following benefits directly from our programs:<br><br>Mentorship<br><br>Career development trainings<br><br>Visibility into senior leadership through Fireside Chats<br><br>Networking and social events with an international intern cohort<br><br>Fun perks including Akamai branded merchandise<br><br>About Us<br><br>Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.<br><br>Join us<br><br>Are you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will energize and inspire you! By the end of your assignment, you will gain a network of encouraging colleagues ready to support you in your studies and beyond.
Job Purpose Support the Dugas EHSQ Manager in building and embedding a robust Process Safety Management System. Lead process safety training, audits, documentation, and performance reporting in line with GEHS, Dugas, and industry best practices. Drive the development and execution of Dugas’ process safety and risk management programs, aligned with ENOC’s EHSQ strategy and Operational Excellence framework. Ensure design, technical, and operational integrity while maintaining regulatory and industry compliance. Facilitate incident investigations, root cause analyses, and training sessions. Strategize and implement proactive measures to manage process safety risks and prevent incidents across the asset lifecycle of all projects.<br>Principal Accountabilities Develop Dugas Process Safety Management System (PSM) Framework. Compile KPIs for Process Safety. Align Dugas PSM system with ENOC GEHS management system. Design and cascade safety training for Dugas staff. This include, PSM, Risk Assessment / JSA & PHA, MOC, Emergency Response and Incident Investigation (RCA). Investigate industrial / process incidents and develop RCAs using Tap Root methodology. Play key role in FRA, SIL, EERA and MOC. Play key role in HAZOP studies for new projects and / or new modifications in Dugas, by supporting other Dugas departments. Develop, maintain and update Audit Tracking System. Ensure that all findings from External & Internal Audits, Incident Investigations and Committee meetings are appropriately closed. Update and align existing Dugas EHS Management System with ENOC system. Update and align existing Dugas Emergency Response Plan with ENOC Plan. Support to maintain and update Dugas Fire Unit Pre-Plans / Pre-incident Plans. Play active role in table top exercises and Drills in Coordination with Operations. Develop Dugas Risk Management Procedure. Establish and sustain Management of Change process, including PSSRSupport in Facility Siting as required Conduct PSM Training for all levels of Dugas employees Act as the PSM focal point for managing the EHSQ Operational Risk Management Processes for Dugas as per regulatory requirements, group standards and international best practices. Develop and continuously improve a risk- based process safety management and operational excellence strategy, framework and requirements aligned to ENOC EHSQ management system in close collaboration with various internal and external stakeholders to assure design integrity, technical integrity and operations integrity, and to effectively manage process safety risks which safeguards people, environment, assets, reputation and confidence of ENOC stakeholders in a sustainable and optimized manner. Develop and maintain standards, procedures, specifications, guidelines and assurance plans for process safety & risk management aligned with principles and framework of ENOC Operational Excellence. Embed industry best practices through active participation in internal and external networks and serves as a key contact for managing relationships with external agencies relevant to the process safety and risk management. Establish and lead the implementation strategy of process safety & risk management program in Dugas. Provide implementation support and advice to Dugas to help achieve the delivery of an efficient and effective process safety management. Build relationships and develop a strong partnership with operations, maintenance, projects and leadership across Dugas to engage in process safety initiatives. Help Dugas to establish a process safety culture with the ability to influence across all levels. Oversee and monitor process safety risk management in Dugas and projects to assure that process safety risks are being managed in line with ENOC requirements. Intervene, and escalate to Dugas leadership in case of risks moving into intolerable region. Ensure integration of process safety management into projects right from conceptual stage to the commissioning of the facilities including reviewing project designs and specifications. Assure compliance of project designs with local regulations, international best practices and ENOC group standards. Accountable for the independent barrier/SCE verification and assurance of process safety management in Dugas through appropriate KPIs. Play a key role in local professional bodies by sharing international best practices in Process safety domain. Carry out assurance audits on Mechanical / Technical Integrity Establish Process Safety in capital projects<br>Minimum Requirements A Graduate Engineer from one of the disciplines: Mechanical, Chemical or Electrical/Instrumentation. Minimum industrial experience of 20 years of experience in Petroleum industry of which at least 10 years of experience with a proven track record of developing, leading, implementing, and sustaining a Process Safety and risk management program including design reviews and development of EHSQ specifications & standards. Direct experience in oil & gas process plant operations and / or process engineering is highly desirable. Should possess diplomas/certifications in the field of EHSQ/Process Safety/Risk Management Ability to influence and lead in process safety and operational excellence Sound knowledge of international EHSSQ codes and standards and best practices pertaining to Health & Safety and Process Safety Management (PSM). Ability to develop, implement, and sustain in process safety and risk management policy, procedures, standards, and practices. Excellent communication (verbal and written) and presentation & facilitation skills to influence internal/external key stakeholders Good writing and verbal skills using English Must have good ‘analytical and problem solving’ and ‘negotiation skills’Strong transformation and change management capability with the ability to influence at all levels of the organization Good knowledge of Office Automation products (MS Excel, Word, Project Management & Power Point). Technical Skills:Knowledge of international standards & codes Knowledge of industry best practices on Process safety Ability to read and comprehend process safety information Ability to supervise performance of SCE acceptance tests
Description<br><br>Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality, and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.<br><br>Key job responsibilities<br><br> Manage and develop a team of Area Managers Lead operational teams on a shift, deal with issues, and positively impact site performance Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence Work closely with other support teams, including HR, Finance, Health and Safety, and Security Design and deliver initiatives across the sites to improve operational performance<br><br>A day in the life<br><br>You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety, and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.<br><br>A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support for your team to be the best managers they can be.<br><br>About The Team<br><br>Customer Fulfillment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team, which handles more than 1.5 million orders every day. The team is the foundation of our business, and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.<br><br>The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfillment Centers, which are at the heart of Amazon’s fast-paced Operations network. Our centers are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.<br><br>Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyze data to help everyone across the business make smart decisions.<br><br>Basic Qualifications<br><br> 3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br><br>Preferred Qualifications<br><br> 1+ years of performance metrics, process improvement or lean techniques experience<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Q-Express Documents Transport<br><br>Job ID: A10492488
Job Summary The Operations Supervisor is responsible for managing day-to-day contact center operations, ensuring the achievement of service, quality, and productivity targets. The role focuses heavily on team performance management, coaching, and real-time operational support, while ensuring compliance with organizational policies, client requirements, and performance standards.<br><br>Key Responsibilities:<br><br>1. Team Management & Coaching:Allocate approximately 80% of time to team monitoring, coaching, and development. Lead, motivate, and manage a team of agents to meet and exceed performance, quality, and customer satisfaction targets. Conduct regular performance reviews and one-on-one coaching sessions to improve individual and team outcomes. Create and implement development plans to enhance agent skills and performance. Foster a positive and high-performance team culture through engagement and recognition.<br><br>2. Performance & KPI Management:Ensure achievement of team-level and process-level KPIs, including:Service Level Quality Score. First Call Resolution (FCR) Average Handling Time (AHT) Customer Satisfaction (CSAT) Monitor real-time and historical performance data to identify gaps and drive improvements. Work closely with Points of Contact (POCs) to develop and execute action plans for underperforming KPIs. Drive continuous improvement initiatives to enhance team productivity and operational efficiency.<br>3. Quality Assurance & Monitoring:Perform regular interaction monitoring (calls, chats, emails) to ensure compliance with client and company standards. Provide structured feedback, coaching, and on-the-job training based on monitoring results. Ensure agents consistently meet minimum quality and compliance requirements. Partner with QA teams to maintain calibration and scoring consistency.<br><br>4. Real-Time Support & Escalation Handling:Provide real-time floor support to agents during customer interactions Handle and resolve escalated customer complaints, especially irate or dissatisfied customers, in a professional manner Support agents in handling complex queries and difficult scenarios Ensure prompt escalation and resolution of operational issues impacting service delivery.<br><br>5. Operational Excellence & Service Delivery Manage daily operations following TOPS (Teleperformance Operational Processes & Standards) or relevant operational frameworks. Ensure consistent delivery of required service levels while maximizing team productivity. Balance operational efficiency with customer experience and financial targets. Identify operational improvements and implement best practices across the team.<br>6. Compliance & Policy Adherence Ensure adherence to all company policies and procedures (Security, HR, Operations, Compliance) Monitor and enforce compliance within the team and report any violations immediately Maintain a strong understanding of client requirements and regulatory standards.<br><br>7. Cross-Functional Collaboration Collaborate closely with:Workforce Management (WFM) for scheduling and staffing optimization Quality Assurance (QA) for performance calibration Training teams for skill development initiatives HR/Payroll teams for employee-related matters Support broader operational goals through effective communication and teamwork.<br><br>Key Skills & Competencies:Leadership & Coaching: Ability to develop and manage high-performing teams Performance Management: Strong understanding of contact center KPIsCommunication Skills: Clear, professional communication across all levels Problem-Solving: Ability to handle escalations and operational challenges efficiently Analytical Thinking: Ability to interpret performance data and drive improvements Customer Focus: Strong commitment to delivering excellent customer experience Attention to Detail: Ensures accuracy in performance tracking and compliance<br><br>Qualifications & Experience:Bachelor’s degree or equivalent experience2–5 years of experience in a contact center or BPO environment Prior experience in a team leader or supervisory role. Strong knowledge of contact center tools and performance metrics<br>Success Measures:Achievement of KPIs at team and process level Improvement in agent performance and engagement High quality scores and customer satisfaction levels. Effective handling of escalations and operational challenges Strong compliance with policies and procedures
Role - Digital Operations Manager Location - Abu Dhabi Salary - 15 K AED<br><br>Role Summary The Digital Operations Manager is responsible for the end-to-end commercial and operational performance of the remittance app within their market, with growth. The role acts as the central point of coordination between Product, Marketing, Tech, and Customer Service teams to ensure the app remains competitive, compliant, and customer-centric. The role also carries responsibility for identifying new partners and products, and for negotiating and finalizing related commercial terms and agreements for the market<br>.<br>Skills & Qualifications Bachelor's degree in Business, Finance, IT, or a related field; MBA preferred.3–6 years of relevant experience in digital operations, fintech, or remittance/payments, ideally with app-based products. And an overall 10+ years of experience would be ideal. Strong commercial acumen, with experience identifying partners/products and negotiating and structuring commercial agreements. Strong analytical skills with experience in MIS, dashboards, and data-driven decision-making. Working knowledge of incident escalation, UAT/testing processes, and basic understanding of payment rails/FX. Experience coordinating with Product and Tech teams (Agile/Scrum exposure is an advantage). Strong communication and stakeholder management skills across regulatory, vendor, partner, and internal teams. Comfortable working in a fast-paced, 24/7 operational environment with on-call availability for critical incident<br>s.<br>Key Responsibilities Business & Commercial Performance Own, the achievement of budgeted transaction volume, revenue, and customer growth targets for the market Ensure exchange rates and fees remain competitive relative to the market, recommending pricing adjustments as needed. Liaise with Treasury and other service/liquidity providers to secure and maintain the best possible rates on the app. Monitor competitor products, pricing, and campaigns; propose and implement strategic and tactical changes to maintain market share. Plan and execute roadshows and on-ground activities, in coordination with Marketing, to drive brand visibility and customer acquisition. Partnerships & Commercial Development Identify, evaluate, and onboard new partners and products to expand the market's product offering and drive incremental growth. Lead commercial negotiations with prospective and existing partners, vendors, and service providers, securing favorable commercial terms. Draft, negotiate, and finalize partnership agreements and commercial contracts, working with Legal/Compliance as required. Obtain all necessary internal and external approvals for new partnerships, products, and commercial agreements prior to execution and launch. Operations & Customer Experience Monitor and optimize the onboarding-to-transaction funnel, ensuring it is adequately managed at every stage. Conduct testing (UAT) on the app for new product launches and feature releases, providing structured feedback to Product and Tech teams. Escalate app issues affecting the market to the Product team and track them through to resolution. Manage and respond to customer queries across channels in a timely and professional manner. Resolve customer complaints and escalations, working with internal teams as required. Ensure all incentives, prizes, or benefits promised during marketing campaigns are delivered to customers at campaign close. Cross-Functional Coordination & Reporting Liaise with Product, Marketing, and Tech teams to define and prioritize country-specific requirements. Maintain accurate MIS/dashboards and generate regular reports with meaningful, actionable insights for leadership. Plan and run marketing campaigns on the app, jointly accountable with Marketing for delivery against agreed timelines, budgets, and growth outcomes. Obtain all necessary approvals from the relevant municipality/regulatory authority prior to launching marketing campaigns on the a<br>pp.
The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.<br><br>Responsibilities:<br><br>Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment Lead and oversee the program management of existing KYC Business-as-Usual (BAU) and Refresh processes, while driving the migration and integration of additional functions into the global operating model. Provide effective people leadership, including performance management, coaching, and development of team members, while ensuring all service level agreements (SLAs) and operational standards are consistently met. Serve as a key liaison between Compliance, Business, and Senior Management stakeholders, ensuring alignment on regulatory requirements, risk management priorities, and operational objectives. Oversee new client onboarding activities and drive process improvement initiatives aimed at enhancing efficiency, strengthening controls, and improving the overall client onboarding experience. Deliver accurate and timely Management Information System (MIS) reporting to senior management, providing insights into performance, risks, and key metrics, while ensuring delivery against BAU and Refresh Program targets. Ensure compliance with regulatory requirements, internal policies, and control standards, while proactively identifying and mitigating operational, compliance, and reputational risks. Drive operational excellence through continuous process optimization, stakeholder engagement, and implementation of strategic initiatives supporting the firm's KYC and client lifecycle management objectives. Monitor account refresh activities on a daily basis to ensure all regulatory, compliance, and documentation requirements are completed within established timelines. Conduct quality assurance reviews of new client onboarding and periodic refresh cases, ensuring adherence to Citi policies, regulatory requirements, and established quality standards prior to case closure. Maintain and manage the Book of Work for system releases, process enhancements, and infrastructure improvements, ensuring successful implementation and stakeholder alignment. Demonstrate the ability to operate effectively with limited direct supervision, exercising sound judgment, initiative, and accountability in day-to-day decision-making. Exercise a high degree of independence, judgment, and autonomy in managing complex cases, operational issues, and stakeholder interactions. Serve as a Subject Matter Expert (SME), providing guidance, training, and support to senior stakeholders and team members on KYC, regulatory, and operational matters. Lead and manage teams effectively by fostering a culture of accountability, collaboration, continuous improvement, and high performance. Proactively identify, assess, and manage risks associated with client onboarding, account maintenance, and KYC processes, ensuring appropriate escalation and resolution of issues. Safeguard Citi, its clients, and assets by ensuring compliance with applicable laws, regulations, policies, and control requirements, while maintaining the highest standards of professional conduct and ethical behavior. Promote a strong risk and control culture by transparently escalating, managing, and reporting control issues, ensuring effective oversight of team activities and accountability for maintaining established standards. Partner with key stakeholders across Compliance, AML, Operations, and Business teams to drive regulatory compliance, operational excellence, and continuous process improvement initiatives. Ensure delivery of team objectives, quality metrics, productivity targets, and service level agreements while supporting strategic business and regulatory priorities.<br><br>Qualifications:<br><br>5-8 years of experience<br><br>Education:<br><br>Bachelor's degree/University degree or equivalent experience<br><br>------------------------------------------------------<br><br>Job Family Group: <br><br>Operations - Services<br><br>------------------------------------------------------<br><br>Job Family:<br><br>Business KYC<br><br>------------------------------------------------------<br><br>Time Type:<br><br>Full time<br><br>------------------------------------------------------<br><br>Most Relevant Skills<br><br>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<br><br>------------------------------------------------------<br><br>Other Relevant Skills<br><br>For complementary skills, please see above and/or contact the recruiter.<br><br>------------------------------------------------------<br><br>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.<br><br>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.<br><br>View Citi’s EEO Policy Statement and the Know Your Rights poster.
Job Description<br><br>As a Director Integrated Supply Chain Operations here at Honeywell, you will strategize and optimize end-to-end supply chain operations at our designated site. You will oversee, guide, and track procurement, production, logistics, and distribution processes to ensure seamless integration and operational excellence. You will collaborate with cross-functional leadership, implement strategic initiatives, and drive continuous improvement across the supply chain.<br><br>Responsibilities<br><br>Key Responsibilities:<br><br>Lead and manage end-to-end supply chain operations, including demand planning, procurement, production planning, inventory management, and logistics Develop and implement strategies to optimize supply chain efficiency, reduce costs, and improve customer satisfaction Collaborate with cross functional teams to drive continuous improvement initiatives and implement best practices Monitor and analyze supply chain performance metrics to identify areas for improvement and implement corrective actions Ensure compliance with regulatory requirements and company policies<br><br>Qualifications<br><br>Key Skills & Qualifications<br><br>8+ years of experience in supply chain management, with a focus on integration and optimization. Experience providing guidance and coaching to direct reports and organizations Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Familiarity with ERP (Enterprise Resource Planning) systems and other relevant software. Knowledge of industry best practices, emerging trends, and technologies in supply chain management.<br><br>We Value<br><br>Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field (or equivalent experience). Strong leadership skills and the ability to inspire and motivate a team Proven track record of driving operational excellence and achieving results Ability to effectively manage multiple priorities and meet deadlines Strong problem-solving and decision-making skills Continuous improvement mindset and a passion for driving change<br><br>If this is your dream role, then we'd love to hear from you.<br><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<br><br>About Us<br><br>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Job Description<br><br>As a Director Integrated Supply Chain Operations here at Honeywell, you will strategize and optimize end-to-end supply chain operations at our designated site. You will oversee, guide, and track procurement, production, logistics, and distribution processes to ensure seamless integration and operational excellence. You will collaborate with cross-functional leadership, implement strategic initiatives, and drive continuous improvement across the supply chain.<br><br>Responsibilities<br><br>Key Responsibilities:<br><br>Lead and manage end-to-end supply chain operations, including demand planning, procurement, production planning, inventory management, and logistics Develop and implement strategies to optimize supply chain efficiency, reduce costs, and improve customer satisfaction Collaborate with cross functional teams to drive continuous improvement initiatives and implement best practices Monitor and analyze supply chain performance metrics to identify areas for improvement and implement corrective actions Ensure compliance with regulatory requirements and company policies<br><br>Qualifications<br><br>Key Skills & Qualifications<br><br>8+ years of experience in supply chain management, with a focus on integration and optimization. Experience providing guidance and coaching to direct reports and organizations Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Familiarity with ERP (Enterprise Resource Planning) systems and other relevant software. Knowledge of industry best practices, emerging trends, and technologies in supply chain management.<br><br>We Value<br><br>Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field (or equivalent experience). Strong leadership skills and the ability to inspire and motivate a team Proven track record of driving operational excellence and achieving results Ability to effectively manage multiple priorities and meet deadlines Strong problem-solving and decision-making skills Continuous improvement mindset and a passion for driving change<br><br>If this is your dream role, then we'd love to hear from you.<br><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<br><br>About Us<br><br>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
<ul><li><p>We are looking for a <strong>Manager – Process & Compliance</strong> to support the finance transformation agenda across Al-Futtaim Automotive’s UAE and overseas operations.</p><p>In this role, you will work closely with Finance, IT, and business teams to support ERP enhancements, strengthen process governance, improve system adoption, and drive better controls across automotive business operations.</p><p>The successful candidate will bring a strong finance process background, ERP understanding, analytical thinking, and the ability to work confidently with multiple stakeholders in a fast-moving environment.</p><p>What You Will Do</p><ul><li><p>Support the implementation and enhancement of ERP systems from a finance process and compliance perspective.</p></li><li><p>Partner with IT and business teams to identify, design, and execute system improvements.</p></li><li><p>Drive smooth delivery of system upgrades, enhancements, and process changes with minimal disruption to business operations.</p></li><li><p>Build strong process knowledge across automotive operations including new vehicles, used vehicles, parts, service, rental, leasing, finance integration, treasury, tax, and reporting.</p></li><li><p>Review current business processes and recommend improvements that increase efficiency, reduce cost, and improve service delivery.</p></li><li><p>Ensure business processes and systems comply with internal policies, procedures, and relevant regulatory requirements.</p></li><li><p>Develop exception management dashboards and early warning reports using analytics tools to identify process risks and business exceptions.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required Skills to Be Successful</p><ul><li><p>Strong understanding of finance operating systems, ERP processes, and business process controls.</p></li><li><p>Analytical and process-oriented mindset with the ability to identify risks, gaps, and improvement opportunities.</p></li><li><p>Strong stakeholder management skills with the ability to work across Finance, IT, and business teams.</p></li><li><p>Good communication and documentation skills with confidence in explaining process and system requirements clearly.</p></li></ul><p>What Equips You for the Role</p><ul><li><p>Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.</p></li><li><p>Minimum 3 to 6 years of relevant experience, including at least 2 years supporting SAP or other ERP processes.</p></li><li><p>Experience in automotive, retail, or a similar complex business environment is preferred.</p></li><li><p>Professional qualifications or certifications such as CA, CPA, CMA, SAP, Project Management, or Information Systems are advantageous.</p></li><li><p>Strong knowledge of SAP inbound and outbound processes is preferred.</p></li><li><p>Proficiency in Excel, PowerPoint, and business documentation tools.</p></li><li><p>Ability to manage multiple priorities in a dynamic and fast-paced environment.</p></li></ul></li></ul>