Retail Jobs in UAE

Company Overview<br>Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes.<br>Role Overview:<br>The Lead Delivery Engineer is the senior technical authority for our Delivery Engineering team, the team that takes customer deployments from an empty data hall to a fully running platform on current-generation AI infrastructure: NVIDIA HGX GPU servers, high-speed networking, enterprise storage, and the Open Innovation platform on top. You lead each deployment on site, from end to end.<br>The physical build is handled by others: contracted installers do the rack-and-stack, cabling, and labeling, vendor field engineers commission the storage, and our Network Engineering team brings up the fabric. Through that phase you run the floor, making sure the work goes exactly to plan, coordinating the moving parts, and keeping the customer and the coordinator updated. Once the hardware is ready, the platform work is hands-on and yours: provisioning and configuring operating systems, standing up Kubernetes, and deploying the Open Innovation products. You also produce the low-level designs (LLDs) and the as-built documentation for each engagement.<br>This is a senior individual contributor role. The authority you carry comes from your technical credibility, your judgment, and the trust you earn with the team and with customers. The team will look to you for the difficult technical calls, customers will treat you as their senior point of contact, and the deployment standards you define become the standards the team operates against. You will work closely with the Delivery & Network Coordinator on logistics and status, and with the Solutions Architects on pre-sales technical feasibility.<br>You will spend significant time on customer sites, in escalation calls, and in deployment reviews, hands-on and close to the work the team is doing. The expectation is that you can step into any deployment, find the problem, and either fix it yourself or direct the engineer who can. As Open Innovation grows, the scope of this role grows with it: more engineers operating to your standards, more customers, and more influence over how the delivery organization is run.<br>Role Responsibilities:Lead each customer deployment on site from end to end. During the physical build, direct and coordinate the parties doing the work: contracted installers on rack-and-stack, cabling, and labeling, vendor field engineers on storage, and the Network Engineering team on the fabric, keeping everything to plan and the customer and Coordinator updated. Once the hardware is in place, run the platform deployment hands-on: provisioning and configuring operating systems, standing up Kubernetes on bare metal, installing in-cluster operators (storage CSI drivers, NVIDIA GPU Operator, NVIDIA Network Operator, and similar), and deploying and validating the Open Innovation products through to a working handover to customer operations. Produce the low-level designs (LLDs) and the as-built documentation for each engagement. Act as the senior technical escalation point for delivery engagements. Customers escalate to you; you escalate to the Head of Infrastructure only when truly necessary. Manage customer expectations on engagements and represent the team's technical perspective ensuring good outcomes. Distinguish clearly between requests we accept to make our customers successful and the smaller set of cases where the right answer is a careful technical conversation. Absorb this layer of customer engagement so delivery engineers can focus on execution. Be the senior technical presence customers rely on when a deployment gets complex, resolving issues on the ground and keeping the engagement on track before they need to reach the Head of Infrastructure. Define, document, and evolve deployment standards: runbooks, acceptance criteria, handoff checklists, post-deployment validation procedures. Mentor and unblock delivery engineers in the field, joining their calls, reviewing their work, and stepping in when an issue exceeds their experience level. Lead post-incident and post-deployment reviews. Identify systemic gaps and drive corrective action. Partner with the Delivery & Network Coordinator on resourcing, scheduling, and cross-team handoffs, particularly with the application teams who follow infrastructure into customer sites for LLM and platform deployments. Partner with Solutions Architects on pre-sales technical reviews, validating that what is being proposed is deliverable by the team. Travel to customer sites across the UAE, including remote and controlled environments, on short notice when escalations require senior on-site presence<br>Required experience & Qualification8+ years of hands-on experience deploying complex enterprise infrastructure into customer environments. Proven experience leading and coordinating a mixed on-site team through a live build (contracted installers, vendor field engineers, network engineers), keeping the work to plan and on schedule. Deep production experience operating Kubernetes on bare metal, including air-gapped or restricted-network deployments. You should be fluent installing and configuring common in-cluster operators on a fresh cluster: storage CSI drivers, NVIDIA GPU Operator, NVIDIA Network Operator, and similar. Strong Linux server administration (RHEL/Ubuntu): comfortable provisioning operating systems on bare metal, troubleshooting at the OS, driver, and kernel level, and bringing a fresh server from a blank state to production ready. Solid datacenter hardware fluency: GPU-class server hardware (NVIDIA HGX/SXM/PCIe), basic datacenter networking (L2/L3 fundamentals), and the practical experience to supervise contracted installers on rack-and-stack, cabling, and labeling work to a high quality standard. Working knowledge of enterprise storage concepts (block, object, CSI), enough to install drivers, validate, and coordinate with storage vendor field engineers, who handle most of the storage-side work on our engagements. Deep storage expertise is not required.<br>Customer-facing bar Outstanding customer maturity. You are comfortable being the senior voice from Open Innovation in front of demanding customers, and you consistently manage their expectations on scope, timing, and risk without damaging the relationship. Strong communication skills in writing and in live conversation. You explain technical decisions clearly to non-technical stakeholders, and you hold a difficult conversation calmly. A track record of being the steady, trusted presence on hard engagements, resolving issues with customers and with your own engineers before they need senior leadership involvement. Demonstrable track record owning customer escalations end-to-end, including the customer conversation around the technical resolution. Prepared to discuss specific examples in depth.<br>Other requirements Fluent written and spoken English. Willingness to travel to UAE customer sites, including remote and controlled environments, on short notice<br>Preferred Qualifications Direct experience deploying NVIDIA HGX or H100/H200-class GPU systems. Production experience tuning the NVIDIA GPU Operator and NVIDIA Network Operator on real workloads. Hands-on experience with Pure Storage, Net App, or comparable enterprise storage platforms.<br>What Success Looks Like in the First 90 Days You have personally walked at least one in-flight customer deployment from current state to a clean handoff. The delivery team comes to you with technical questions instead of escalating them to the Head of Infrastructure. A first version of the deployment standards (runbook + acceptance checklist) is in circulation and being used by the team. Customers on at least one active engagement know you by name and consider you their technical point of contact

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred<br>OR<br>• 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.<br>CORE WORK ACTIVITIES<br>Hotel Marketing and Advertising<br>• Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.<br>• Partners with Operations, Food &amp; Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.<br>• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.<br>• Manages F&amp;B media schedules and verifies prompt settlement of accounts.<br>• Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups<br>• Executes email marketing, and display advertising.<br>• Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.<br>• Verifies all advertising for the hotel in digital channels is in alignment with brand voice.<br>Social Media Content Management<br>• Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).<br>• Develops and executes promotions campaign in F&amp;B, weddings, spa, rooms and conferences through relevant digital and social media channels.<br>• Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.<br>Public Relations and Visual Asset Management<br>• Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.<br>• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.<br>• Manages assigned accounts as per the media account management system.<br>• Writes and distributes all press releases for property events, promotions, and outlets.<br>• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.<br>• Supports pull through of impactful PR strategy &amp; activities to drive quality press coverage through media engagement, in alignment with communications objectives.<br>• Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.<br>• Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).<br>• Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.<br>• Supports the co-ordination of photography for F&amp;B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.<br>• Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.<br>• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.<br>Direct Marketing and Collateral Development&nbsp;<br>• Coordinates and executes Hotel and F&amp;B printed materials.<br>• Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.<br>• Assists in the production of all property, F&amp;B display, and temporary signage in hotel public areas.<br>• Promotes collection of competitors collateral and publicity on a monthly basis.<br>• Manages the execution of F&amp;B direct marketing activities.<br>• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).<br>General<br>• Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&amp;B promotions and campaigns.<br>• Helps with the publication of hotel’s newsletter(s).<br>• Supports communications duties and functions as deemed necessary.<br>• Assists in the liaison and execution of joint F&amp;B promotions.<br>• Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.<br>• Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.<br>• Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.<br>• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.<br>• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>The Associate – Landscape operating as a senior design professional is responsible for driving strategy, innovation, and excellence in the design and delivery of landscape architecture projects. This role combines hands-on project leadership with team management, technical oversight, and client engagement. The Associate plays a key role in shaping project outcomes, mentoring staff, and contributing to the studio’s growth and reputation through thought leadership, quality assurance, and business development.<br> <br>Responsibilities:<br> May be required to act as a line manager and should be able to mentor, monitor timekeeping, conduct performance reviews, and provide feedback on assigned technical staff. Play an active role in the technical development of the allocated team. Acts in a supporting role to the Team Leader/ Manager/ Associate Director /Director by delegating work and directing less experienced staff to complete assigned projects' technical tasks. Able to monitor and track the budget for specific tasks within the project. Take the lead on multiple landscape architecture projects and define roles and responsibilities. Lead client interface and manage projects' contractual requirements. Planned and conducted design and creative review sessions for ongoing projects and competitions. Identify skills gaps, source, interview, and recruit new joiners. Present market research outcomes and develop a thought leadership presentation for the wider team. Well aware of landscape architecture standards generally applied across landscape architecture projects sourced from landscape architecture authorities and regulatory guidelines. Drive and conduct site opportunity and constraint studies for projects, present proposals internally and externally, and derive design ideas for implementation and further consideration. Contribute to discussions and design drivers within the studio's ethos. Establish innovative visions for the projects that align with the studio ethos, the site's potential, and the project brief. Lead landscape architecture project deliverables with applicable landscape architecture authorities and client requirements. Ensure the compliance of deliverables with the scope of work and contracts. Clearly understand the scopes of Architecture, urban planning, and landscape, as well as the synergies and overlaps between them, on projects and in the studio. Able to develop new landscape architecture and building typologies applicable to projects and sites with conditions. Able to tailor design responses to project-specific conditions. Narrate landscape architecture ideas clearly through literature in reports and presentations, and guide/mentor direct reports in effective report writing. Bridge between delivering design ideas and delivering to budget. Understand client objectives and steer design thinking accordingly. Actively promote innovative landscape architecture attributes and influence peers and reports. Promote the use of innovative digital tools in landscape architecture projects and engage in internal research and development. Identify new potential areas of innovation and improvement in design ideation and presentation that the landscape architecture team can benefit from. Manage, coordinate, and deliver landscape architecture bids and proposals, tailoring technical approaches, methodologies, and delivery structures as needed. Prepare and coordinate the commercial aspects of bids in accordance with project expectations. Structure teams for landscape architecture projects with a clear understanding of project roles and responsibilities. Advocate for quality procedures applicable to the landscape architecture technical practice group and continuously apply thorough self-checks and reviews of deliverables before sharing them. Implement safety in design standards and procedures, and report on safety within and outside the work environment, including any incidents or near misses that may impact staff. Contribute to and participate in one of the U+P steering committees that promote integration, knowledge sharing, digital integration, or diversity and inclusion. Organise internal libraries and update the internal landscape architecture capabilities statement. Promote innovation and change in landscape architecture graphics across projects and document these changes for broader team use. Lead and present internal and external workshops, driving outcomes that benefit projects and the studio. May be required to act as Project Manager on small to medium-sized discipline-specific projects. Has an excellent understanding of project delivery requirements and is well-versed with the company’s procedures. Should be well-versed in using Earned Value Management to assess design progress against budget. Has the ability to build and maintain client relationships. Attend client meetings as the technical lead to gather information, discuss project requirements, and explain/ defend work. Participates in the development and preparation of bids and proposals—the ability to present solutions to clients professionally and technically competently. Understand bid requirements and be able to support putting together the' technical approach and methodologies' while supporting the delivery structure, coordinating input, and implementing the commercial aspects of bids. Supports business development and selling initiatives to expand work assignments, including managing client relationships and expectations. Assists with proposal development and participates in creating bids and technical write-ups for proposals. Leads communication with clients to discuss work scope, requests information to support project execution and receives client comments on draft work products. Presents to clients, senior leadership and other project stakeholders to demonstrate progress and clearly explain design principles. Responsible for coordinating with the other disciplines to ensure no design gaps and provide fully coordinated design deliverables. <br>Qualifications<br> Minimum 10 years of professional experience in landscape architecture, with demonstrated expertise in project design and delivery Bachelors degree in the relevant discipline field. Masters degree preferred. Working towards professional membership in Urban Design or Architecture e.g. RIBA or equivalent in the relevant discipline degree. ping junior design professionals <br>Please note: Applicants should upload a portfolio demonstrating landscape architecture design work along with their application.<br> <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10159165<br> <br>Business Line: U&P<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Design<br> <br>Work Location Model: Hybrid

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>Responsible for supporting transactors and the team achieve revenue targets, leading Pipeline submission, Monthly Business reviews, Accurate PMIs, DIFC classification reporting. Supporting in preparing Deal Memos and Transactions Memos.</span><br><span>• &nbsp; &nbsp;Supporting revenue targets set for structured trade transactions.</span><br><span>• &nbsp; &nbsp;The role involves drafting pre-screening memos, expressions of interest / response to requests for proposals, pitch books, BCAs, bespoke DoIs, and documentation of structured trade transactions.</span><br><span>• &nbsp; &nbsp;Working in tandem with SST transactors.</span><br><span>• &nbsp; &nbsp;The role will involve executing bespoke trade finance solutions for client needs, including but not limited to open a/c financing, inventory/warehouse finance,complex documentary trade transactions, etc.</span><br><span>• &nbsp; &nbsp;The role will also involve reporting team performance statistics on a monthly basis.</span></p><br><br> <p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Understanding of Client</span><br><span>• &nbsp; &nbsp;Deep understanding of clients’ business needs, footprint, buying centres, decision makers, etc.</span><br><span>• &nbsp; &nbsp;Together with the transactors, owns Account Plan commitments related to structured trade transactions.</span><br><span>• &nbsp; &nbsp;Understanding of trade products and its applicability to solve client needs.</span><br><span>• &nbsp; &nbsp;Assist transactors originate and scope by employing a consultative approach of finding needs and providing solutions to clients either directly or through trade sales teams / RMs.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Business</strong></span><br><span><strong>Structure and Negotiate&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Together with the transactors, develop structures and prepare pitch books / response to RfPs to meet clients financing needs. Assist transactors in identifying explicit and implied client needs, engaging key influencers and decision makers, developing solutions and leading proposals and pitches to clients.</span><br><span>• &nbsp; &nbsp;Preparing and negotiating (together with the transactors) term sheets with the client. To vet the underlying commercial contracts, if any.</span><br><span>• &nbsp; &nbsp;Help ensure deal selection is optimal.</span><br><span>• &nbsp; &nbsp;To interface and engage with In-house Legal and external counsel as applicable to ensure the documentation is robust and in line with banks requirements.</span><br><span>• &nbsp; &nbsp;To engage various teams and work to resolve operational, regulatory &amp; compliance, accounting and tax issues.</span><br><span>• &nbsp; &nbsp;Assist structure the solutions for the distribution/sell down of the assets (developed through various structures including ECAs, credit insurance, primary market distribution etc).</span><br><span>• &nbsp; &nbsp;Run appropriate pricing calculators to price the transaction appropriately and charge structuring fees commensurate with the risk, solution and efforts.</span></p><br><br> <p><span><strong>Processes</strong></span><br><span><strong>Delivery and Execution&nbsp;</strong></span><br><span>• &nbsp; &nbsp;To be aware of the operational aspects of each product and systems so that structures are developed which keeps operational risks at accepted levels.</span><br><span>• &nbsp; &nbsp;To coordinate with the delivery teams to ensure that draw downs happen smoothly.</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;To be able to prepare pre-screening memos and credit memos so that deal structure, risks and revenue economics can be effectively communicated to relevant stakeholders.</span><br><span>• &nbsp; &nbsp;To help ensure that the solutions are in line with the banks policies and deviations are appropriately identified and approvals sought.</span><br><span>• &nbsp; &nbsp;To assist discuss structure and risks along with RM teams and credit.</span><br><span>• &nbsp; &nbsp;To ensure key risk triggers are monitored.</span><br><span>• &nbsp; &nbsp;To keep track of deal BCA renewals.</span></p><br><br> <p><span><strong>Governance&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Build strong knowledge of local regulations and initiatives of local industry bodies to ensure the business is ahead of the regulatory change agenda.</span><br><span>• &nbsp; &nbsp;Proactively engage business &amp; functional partners / stakeholders to drive the origination sales agenda with clients.</span><br><span>• &nbsp; &nbsp;Maintain a strong MIS and prepare reports for senior management reviews.</span><br><span>• &nbsp; &nbsp;Promote the SCB brand and exemplify the values of the Group in all undertakings, including adherence to the Group Code of Conduct.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• &nbsp; &nbsp;SST transactors.</span><br><span>• &nbsp; &nbsp;Country and Regional Trade Heads and TB heads.</span><br><span>• &nbsp; &nbsp;Country and Regional Heads of Products.</span><br><span>• &nbsp; &nbsp;Country and Regional Heads of Coverage.</span></p><br><br> <p><span>External</span><br><span>• &nbsp; &nbsp;Represent SCB and Transaction Banking with all stakeholders including Clients and industry bodies.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Proven risk management capabilities</span><br><span>• &nbsp; &nbsp;Strong analytical capability</span><br><span>• &nbsp; &nbsp;Well-developed influencing skills</span><br><span>• &nbsp; &nbsp;Ability to manage and engage team in global, multi-function environment with sometimes shared or matrixed reporting lines.</span><br><span>• &nbsp; &nbsp;Strong commercial awareness and ability to spot cross sell opportunities through developments in the market and client requirements.</span><br><span>• &nbsp; &nbsp;Strong drive for results, ability to plan, track and follow through to drive results</span><br><span>• &nbsp; &nbsp;Proven experience of managing change&nbsp;</span><br><span>• &nbsp; &nbsp;Thorough understanding of complex clients and ability to deliver in challenging situations</span><br><span>• &nbsp; &nbsp;Service excellence part of our DNA</span></p><br><br><b>Qualifications</b> <br><p><span><strong>Experience</strong></span><br><span>• &nbsp; &nbsp;Broad banking experience with exposure to clients of Africa and / or Middle East.</span><br><span>• &nbsp; &nbsp;Knowledge of Trade products.</span><br><span>• &nbsp; &nbsp;Proven ability to run independently with opportunities once they are identified.</span><br><span>• &nbsp; &nbsp;Lead discussions with internal stakeholders including RM teams, credit, CRC and operations.&nbsp;</span><br><span>• &nbsp; &nbsp;Teamwork: ability to work in a cross cultural team and maximize the team effort.</span></p><br><br> <p><span><strong>Knowledge</strong></span><br><span>• &nbsp; &nbsp;Basic Structured Trade knowledge.</span><br><span>• &nbsp; &nbsp;Ability to handle documentation.</span><br><span>• &nbsp; &nbsp;Managing deal lifecycle post identification of transactions - structuring to term-sheet/credit workshopping /negotiating facility docs/execution.</span><br><span>• &nbsp; &nbsp;Good credit understanding and experience. Coordinate input and approvals from internal stakeholders on the solutions.</span><br><span>• &nbsp; &nbsp;Risk – Exposure to credit analysis and BCA writing of complex clients. Experience of executing multi geography transactions with understanding of legal and regulatory implications will be beneficial.</span><br><span>• &nbsp; &nbsp;Exposure to ECA, Insurance, Syndications, risk participation and True sale will be beneficial.</span><br><span>• &nbsp; &nbsp;CCC certified.</span></p><br><br> <br><p><span><strong>Skills</strong></span><br><span>• &nbsp; &nbsp;Ability to assist transactors identify client needs and create solutions to generate new to bank business.</span><br><span>• &nbsp; &nbsp;Providing inputs on transaction structuring, whilst conforming to the Bank’s policies and client’s objectives.</span><br><span>• &nbsp; &nbsp;Ability to assist transactors cultivate a network of relationships in the client with key influencers and senior decision makers to identify and win deals.</span><br><span>• &nbsp; &nbsp;Ability to assist transactors probe the commercial implications of client‘s needs and provide solutions and advice that positively impact the client’s operational and financial performance.</span><br><span>• &nbsp; &nbsp;Strategic: ability to have an independent view on transactions, and willingness to challenge transactors.</span><br><span>• &nbsp; &nbsp;Analytical: ability to search for reasons and causes behind events and decisions and be able to brainstorm on all the factors that might affect a situation. Ability to understand, and communicate industry and business risks and find solutions that fit within acceptable risk levels.</span><br><span>• &nbsp; &nbsp;Effective communication skills: Well-developed written and spoken communication skills to promote SCB capabilities within the SCB Group and externally and ability to coordinate and manage multiple stakeholders.</span><br><span>• &nbsp; &nbsp;Diligence – Help ensure deals are closed efficiently, fees booked within committed timelines and budgets are met.</span></p><br><br> <p><span><strong>Behaviours</strong></span><br><span>• &nbsp; &nbsp;Wants to be a partner of the transactors – to provide inputs, challenge thoughts, and take work out of the transactors’ plate and run independently.</span><br><span>• &nbsp; &nbsp;Strong credibility with key stakeholders, i.e. Risk, RMs and Transaction Banking teams.</span><br><span>• &nbsp; &nbsp;Sharp commercial focus, analytical mindset, consultative engagement style, innovative problem solving approach, and strong achievement orientation</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Be the one building AI-powered experiences where they matter most.</b></span></p><br><br><p><span>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.</span></p><br><br><p><span>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries&nbsp;– moving AI from possibility to production in real-world enterprise environments every day.</span></p><br><br><p>The&nbsp;<b>Genesys Principal AI Solution Architect</b>&nbsp;is&nbsp;a&nbsp;senior&nbsp;presales&nbsp;AI&nbsp;specialist who&nbsp;operates&nbsp;across&nbsp;three&nbsp;core&nbsp;motions: &nbsp;</p><br><ul><li>Driving&nbsp;strategic AI opportunities&nbsp;with&nbsp;customers and&nbsp;sales&nbsp;teams&nbsp;&nbsp;</li><li>Scaling the field through reusable assets, technical enablement, and coaching&nbsp;</li><li>Shaping product and go-to-market direction through real-world customer and field feedback&nbsp;&nbsp;</li></ul><p>This role requires a blend of deep AI technical acumen, exceptional&nbsp;sales, communication, and executive storytelling&nbsp;skills, and the ability to translate complex capabilities into clear, actionable business value.&nbsp;</p><br><p><b>Key Responsibilities:</b>&nbsp;</p><br><ul><li><b>Design end-to-end AI systems for customer experience use cases.&nbsp;</b>Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows,&nbsp;tools,&nbsp;and orchestration layers. Define how AI interacts across the full journey (self-service, agent&nbsp;copilot,&nbsp;journey management, and&nbsp;back-office&nbsp;automation), including fallback strategies, human handoff, and failure handling. &nbsp;</li><li><b>Optimize&nbsp;retrieval-augmented generation (RAG) and knowledge architectures to extend Genesys solutions where&nbsp;required</b>.&nbsp;Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.&nbsp;</li><li><b>Establish AI evaluation frameworks and quality measurement strategies</b>.&nbsp;Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.&nbsp;</li><li><b>Engineer contextual AI experiences that&nbsp;leverage&nbsp;real-time data and conversation state</b>.&nbsp;Design how AI systems incorporate dynamic&nbsp;context&nbsp;such as customer data, interaction history, and external signals.&nbsp;Optimize&nbsp;context&nbsp;management&nbsp;and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions&nbsp;remain&nbsp;coherent, personalized, and aligned across channels and touchpoints.&nbsp;</li><li><b>Design for scalability, latency, and cost efficiency in enterprise environments</b>.&nbsp;Evaluate and&nbsp;optimize&nbsp;AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver&nbsp;performant&nbsp;and economically&nbsp;viable&nbsp;solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.&nbsp;</li><li><b>Leverage expert-level knowledge of Genesys AI capabilities&nbsp;</b>to articulate and&nbsp;demonstrate&nbsp;product value to customers and prospects.&nbsp;</li><li><b>Support pre-sales activities</b>&nbsp;such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.&nbsp;</li><li><b>Design and deploy&nbsp;AI&nbsp;prototypes&nbsp;in sandbox&nbsp;</b>and/or customer development environments to&nbsp;validate&nbsp;use cases, integrations, latency, and success criteria<b>,&nbsp;</b>and to highlight the differentiated value of Genesys AI.&nbsp;</li><li><b>Partner with account teams and&nbsp;Professional Services&nbsp;to transition successful prototypes into production pilots&nbsp;</b>supporting technical&nbsp;handoff,&nbsp;hardening, KPI alignment, and business outcome validation.&nbsp;</li><li><b>Build integrations to&nbsp;third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A</b>&nbsp;showcasing&nbsp;the art of the possible&nbsp;with&nbsp;Genesys Cloud AI solutions.&nbsp;</li><li><b>Develop reusable technical assets&nbsp;</b>and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.&nbsp;</li><li><b>Provide technical feedback and strategic insights to&nbsp;Product Management and Engineering&nbsp;</b>on AI product design, implementation considerations, and customer-driven enhancements.&nbsp;</li><li><b>Influence CIO/CTO-level stakeholders and position Genesys</b>&nbsp;as integral to an organization’s broader IT and transformation strategy.&nbsp;</li></ul><p><b>Requirements:</b>&nbsp;</p><br><ul><li><b>AI Architecture &amp; Technical Judgment:</b>&nbsp;Hands-on experience&nbsp;designing&nbsp;modern AI solutions&nbsp;for customer experience&nbsp;orchestration&nbsp;and contact center use cases&nbsp;using the right&nbsp;mix of&nbsp;classic ML, NLU/NLP,&nbsp;retrieval-based systems,&nbsp;LLMs, orchestration patterns,&nbsp;tool&nbsp;use&nbsp;and agentic&nbsp;approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.&nbsp;</li><li><b>Enterprise Integration &amp; Real-Time Design:</b>&nbsp;Expertise&nbsp;integrating AI solutions with enterprise platforms, knowledge sources,&nbsp;RESTful&nbsp;APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to&nbsp;design&nbsp;for&nbsp;real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.&nbsp;</li><li><b>Evaluation, Governance &amp; Observability:</b>&nbsp;Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.&nbsp;</li><li><b>Executive Communication &amp; Field Enablement:</b>&nbsp;Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.&nbsp;</li><li><b>Prompt Design &amp; AI Workflow Optimization</b>: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.&nbsp;</li><li><b>Technical Demonstration Prowess:&nbsp;</b>Proven&nbsp;ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.&nbsp;</li><li><b>Sales&nbsp;Acumen</b>:&nbsp;Demonstrated&nbsp;success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.&nbsp;</li><li><b>Business&nbsp;Value&nbsp;Orientation:</b>&nbsp;Ability to&nbsp;identify&nbsp;opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.&nbsp;</li><li><b>Executive&nbsp;Presence:&nbsp;</b>Proven&nbsp;ability to influence CIO/CTO decision-makers.&nbsp;</li><li>Strong understanding of the Genesys Cloud platform and Genesys AI preferred.&nbsp;</li><li>Foundational understanding of programming concepts (Python preferred).&nbsp;</li><li>Fluency in English and Arabic languages.</li><li>French language fluency as a plus.</li></ul><p>#LI-MC1</p><br><br><p><span><b>Working at Genesys</b></span></p><br><ul><li><span><b>AI at enterprise scale</b>&nbsp;– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+&nbsp;new AI features were released in the last fiscal year.</span></li><li><span><b>A flexible-first culture</b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</span></li><li><span><b>Growth in the AI era</b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.</span></li><li><span><b>Time to recharge and give back</b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</span></li><li><span><b>Recognized globally </b>– Genesys is </span><span><u>Great Place to Work®</u></span><span>certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</span></li></ul><p><span>Learn more about our culture, AI innovation and sustainability commitments through our </span><span><u>Careers site</u></span><span> and </span><span><u>Sustainability Report.</u></span></p><br><br><p><span><b>What Happens After You Apply</b></span></p><br><p><span>After you apply, here's what you can typically expect:</span></p><br><ul><li><span>Our Talent Acquisition team reviews your application with the hiring team.</span></li></ul><ul><li><span>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</span></li></ul><ul><li><span>Next, you'll meet the hiring manager and other members of the interview team.</span></li></ul><ul><li><span>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</span></li></ul><ul><li><span>After interviews are complete, our team will follow up with the final steps.</span></li></ul><p><span>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.</span></p><br><br><p><span><b>Stay Connected</b></span></p><br><p><span>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.</span></p><br><p><span><u>Get notified about relevant opportunities</u></span><span>.</span></p><br><br><span><b>Be the one building what's next - where AI, experience and impact come together.</b></span><br><p><span><b>Employee Referral</b></span></p><br><p><span>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.</span></p><br><br><p><span><b>About Genesys:</b></span></p><br><p><span>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit&nbsp;</span><span>www.genesys.com</span>.</p><br><br><p><span><b>Reasonable Accommodations:</b></span></p><br><p><span>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at</span> reasonable.accommodations@genesys.com.</p><br><br><p><span>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</span></p><br><p><span>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.</span></p><br><br><p><span><b>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,&nbsp;marital status, domestic partner status,&nbsp;national origin, genetics, disability,&nbsp;military and&nbsp;veteran status, and other protected characteristics.</b></span></p><br><br><p><i>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p><br> </div>