School agent Jobs

We are looking for Member Experience Agent to join our prestigious client that is within the hospitality industry in Dubai.<br>This role will be instrumental in enhancing the customer experience and managing relationships with the members of our clients best-in-class recognition programme.<br>This role is crucial in delivering top-tier customer service to our clients most valuable guests globally, increasing customer engagement, building long-term relationships, managing service recovery and developing brand advocates.<br>This position has a contract duration of 12 months (renewable).<br>Key Responsibilities<br>Assist program members via phone, email, and chat. Monitor and manage member accounts, ensuring accuracy and data integrity. Provide professional and courteous assistance to VIP's members via phone, email, chat, or other communication channels. Address member inquiries, concerns, and requests related to the loyalty programme, benefits, rewards, and account management. Handle complaints efficiently, resolving issues promptly as per KPIs. Resolve service problems by clarifying complaints, determining the cause, selecting the best solution, expediting corrections, and ensuring resolution. Manage room and restaurant reservations. Handle requests for hotel experiences. Personalize stays by understanding members' preferences and curating exceptional experiences. Provide information about programme benefits, special promotions, and upcoming events. Upsell or cross-sell additional programme features or services when appropriate. Gather feedback from members to identify areas for improvement in the loyalty programme or contact centre operations. Generate reports and share insights with management regarding member interactions and trends. Support the administration of the loyalty programme.<br>Requirements:Minimum of 2-3 years of experience in a call center or customer-facing role, with prior experience working with VIP clients or within the luxury sector. Excellent communication and interpersonal skills. Demonstrated ability to resolve issues effectively and efficiently. Exceptional customer service mindset, with a proactive and personalized approach to handling VIP client queries. Ability to handle sensitive client information with a high level of confidentiality and professionalism. Familiarity with CRM systems, call center technology, and reporting tools. Flexibility to work varied shifts. Strong attention to detail in tracking client interactions and following up on requests. Excellent time management and organizational skills, with the ability to prioritize tasks efficiently. Ability to collaborate effectively in a team environment, sharing best practices and supporting peers.<br>Availability Preference is given to candidates that are available immediately.<br>We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.<br>We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

About Us<br><br>IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.<br><br>Job Description<br><br>Job Overview<br><br>The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.<br><br>Main Responsibilities<br><br>Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures Maintaining confidentiality of client data ensuring no sensitive information is disclosed Preparing, coordinating, and tracking both internal and external document shipments Maintaining professional image and high standards of grooming Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br><br>Requirements<br><br>Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage Excellent communication and interpersonal skills, knowledge of telephone etiquette Customer focus and adaptability to different personality types Excellent active listening and problem-solving skills Intermediate computer literacy is required e.g., MS Office<br><br>Benefits<br><br>International team (over 50 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost) Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-Culture <br><br>check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyte Background Color Btn lyte Success" lyte-rendered="">

About Us<br><br>IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.<br><br>Job Description<br><br>Job Overview<br><br>The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.<br><br>Main Responsibilities<br><br>Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures Maintaining confidentiality of client data ensuring no sensitive information is disclosed Preparing, coordinating, and tracking both internal and external document shipments Maintaining professional image and high standards of grooming Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br><br>Requirements<br><br>Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage Excellent communication and interpersonal skills, knowledge of telephone etiquette Customer focus and adaptability to different personality types Excellent active listening and problem-solving skills Intermediate computer literacy is required e.g., MS Office<br><br>Benefits<br><br>International team (over 50 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost) Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-Culture <br><br>check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyte Background Color Btn lyte Success" lyte-rendered="">

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

???? We’re Hiring: Banking Helpdesk Agent / Customer Verification Host???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a customer-focused financial-services organization committed to providing secure, responsive, and professional banking support. Our teams assist customers with account services, verification procedures, digital banking, documentation, and routine banking inquiries while maintaining strong standards of privacy, security, and regulatory compliance. We value trust, accuracy, confidentiality, patience, and customer care. We are looking for a dependable banking-support professional who can guide customers through verification processes while delivering a smooth and secure service experience. The Role We are seeking an experienced Banking Helpdesk Agent / Customer Verification Host to assist customers with banking inquiries, account-verification procedures, documentation requirements, and digital banking support. The ideal candidate is professional, patient, detail-oriented, and comfortable explaining verification procedures clearly while following strict security, KYC, and data-protection requirements. Key Responsibilities Respond to customer inquiries through approved phone, email, chat, video, or digital-support channels. Provide clear information about account services, verification requirements, application procedures, and banking processes. Guide customers through identity-verification and account-verification procedures in accordance with approved policies. Explain required identification documents, supporting information, verification steps, and processing timelines. Review submitted information for completeness and identify missing or inconsistent documentation. Follow approved customer-identification, authentication, KYC, and verification procedures. Verify customer information using authorized systems and established security controls. Assist customers with digital-banking access, account registration, and routine service requests within authorized procedures. Escalate suspicious activity, failed verification attempts, unusual requests, or potential fraud indicators to the appropriate team. Maintain accurate records of customer interactions, verification outcomes, requests, and follow-up actions. Update customer profiles and case information accurately in CRM, banking, or case-management systems. Follow up on incomplete applications, outstanding documents, pending verification cases, and unresolved customer requests. Coordinate with compliance, operations, fraud, risk, technology, and customer-service teams to resolve customer issues. Handle customer complaints and sensitive situations calmly, professionally, and confidentially. Protect customer passwords, authentication information, identification details, financial information, and other sensitive data. Never bypass established verification, authentication, approval, or security procedures. Support customer onboarding and account-opening activities where applicable. Assist customers with general questions regarding account services, cards, transactions, and digital channels within authorized limits. Maintain accurate case notes and ensure customer interactions are properly documented. Monitor assigned cases and ensure responses and follow-ups meet established service-level requirements. Identify recurring customer issues and communicate potential service or process improvements to management. Participate in customer-service, compliance, fraud-awareness, data-security, and product training. Assist with quality reviews and case assessments to maintain consistent service standards. Maintain strict confidentiality of customer and banking information. Follow company policies, KYC/AML procedures, information-security controls, privacy requirements, and applicable UAE financial-services regulations. Requirements Bachelor’s degree or equivalent qualification in Banking, Finance, Business Administration, Customer Service, Communications, or a related field is preferred.3+ years of professional experience in banking operations, customer service, contact centers, KYC, account onboarding, or financial-services support is preferred. Strong understanding of customer verification, authentication, banking support, and financial-services procedures. Excellent spoken and written English communication skills. Additional languages such as Arabic, Hindi, French, Mandarin, or Russian are advantageous. Friendly, professional, patient, and security-conscious approach. Excellent listening, communication, problem-solving, and customer-service skills. Strong attention to detail when reviewing customer information and documentation. Ability to explain verification and banking procedures clearly to customers with different levels of technical knowledge. Experience using CRM, banking, ticketing, contact-center, KYC, or case-management systems. Strong computer skills and confidence working with digital banking platforms. Knowledge of KYC, AML, fraud prevention, sanctions, data protection, and customer authentication is advantageous. UAE or MENA banking and financial-services experience is advantageous. Experience with retail banking, fintech, digital banking, payments, lending, or wealth-management services is advantageous. CAMS, ICA, banking, customer-service, or compliance certifications are advantageous but not required. What We Offer Flexible part-time working opportunities within a professional banking and customer-support environment. Competitive compensation aligned with experience, banking knowledge, and customer-service responsibilities. Opportunity to develop expertise across banking operations, customer verification, KYC, digital banking, fraud awareness, and customer experience. Exposure to modern banking platforms, CRM systems, digital identity verification, and financial-services technology. Professional development opportunities and continuous learning in banking operations, compliance, customer service, and financial technology. A secure and collaborative environment where trust, confidentiality, accuracy, professionalism, customer protection, and regulatory compliance are highly valued.

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.</p><br><ul><li>Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay</li><li>Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail</li><li>Handle guest inquiries and resolve issues promptly and professionally</li><li>Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah</li><li>Coordinate with other departments to fulfill guest requests and ensure their comfort</li><li>Maintain a neat and organized front desk area</li><li>Process payments and manage guest accounts with precision</li><li>Uphold the hotel's standards of excellence in customer service and professionalism</li><li>Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment</li><li>Process all incoming and outgoing calls accurately and courteously</li><li>Maintain detailed knowledge of the Hotel’s fire, life and safety system</li><li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling&nbsp;</li></ul><br>Qualifications<br><br><ul><li>Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred</li><li>Excellent communication and interpersonal skills, with a focus on customer service</li><li>Strong attention to detail and efficient problem-solving abilities</li><li>Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays</li><li>Fluency in English (both written and spoken)</li><li>Fluency in Arabic (both written and spoken)</li><li>Knowledge of local attractions and services in Sharjah and the surrounding areas</li><li>Cultural sensitivity and awareness to cater to a diverse international clientele</li><li>Ability to maintain a professional and friendly demeanor in all interactions</li><li>Strong organizational skills and the ability to prioritize tasks effectively</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p >We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Certification / diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span><br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span></p> <p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

???? We're Hiring: Airport Meet & Greet / Guest Relations Agent???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a globally focused travel and guest services organization supporting travelers through professional assistance, personalized communication, and seamless journey coordination. Our teams work across airport services, guest relations, travel operations, and destination support to create smooth and welcoming experiences for international travelers. We value service-oriented professionals who are responsive, organized, culturally aware, and committed to exceptional customer experiences. The Role We are seeking a proactive guest relations professional to coordinate airport assistance, meet-and-greet services, traveler communications, and journey-related support. You will help ensure travelers receive timely information and well-coordinated assistance while working closely with airport service providers, travel partners, and operational teams. This part-time, fully remote opportunity offers flexible working hours and exposure to international travelers, airport operations, and customer experience initiatives. Key Responsibilities Coordinate airport meet-and-greet, arrival, departure, transfer, and guest assistance services. Communicate with travelers to confirm flight details, arrival times, meeting points, and service requirements. Coordinate with airport service providers, drivers, hotels, travel partners, and operational teams. Monitor flight schedules and communicate relevant delays, changes, or disruptions. Provide clear instructions regarding meeting points, transfers, baggage assistance, and airport procedures. Respond promptly and professionally to traveler questions, special requests, and service concerns. Maintain accurate guest profiles, booking details, service schedules, and operational records. Coordinate changes, cancellations, rescheduling, and last-minute service requirements. Follow up on completed services and collect relevant guest feedback. Recommend improvements to guest communication, service coordination, response times, and overall traveler experience. Requirements Bachelor's degree or equivalent qualification in Hospitality, Travel & Tourism, Business, Communications, or a related field is preferred. Minimum of 3+ years of professional experience in guest relations, travel, hospitality, airport services, customer service, or a related function is preferred. Strong understanding of customer service, travel coordination, guest assistance, and service operations. Knowledge of airport processes, flight schedules, travel logistics, and destination services is advantageous. Familiarity with booking systems, CRM platforms, communication tools, spreadsheets, and collaboration software. Excellent written and verbal communication skills. Strong interpersonal, problem-solving, and service recovery abilities. Excellent attention to detail when managing traveler information, schedules, and service arrangements. Ability to remain calm, responsive, and organized when handling time-sensitive requests. Proactive, reliable, culturally aware, and comfortable working independently in a remote environment. What We Offer Flexible part-time hours with a fully remote working arrangement. Competitive compensation aligned with experience and guest relations responsibilities. Exposure to international travelers, airport services, and global travel operations. Opportunities to strengthen guest relations, travel coordination, service recovery, and customer experience skills. Professional development through hands-on involvement in international travel support initiatives. A collaborative environment focused on hospitality, responsiveness, service quality, and exceptional traveler experiences.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you passionate about hospitality, customer service and sales. Do you enjoy connecting with people, understanding their needs and turning enquiries into memorable experiences.</p> <p>Rotana is looking for an enthusiastic and results-driven Customer Service Agent to join our Loyalty Programme team.</p> <p>This is more than a customer service role. You will be at the heart of our Rotana Rewards experience, engaging with members and potential members, promoting the programme and helping us grow our membership community through exceptional service and professional sales techniques.</p> <p>Your role will include key responsibilities such as:</p> <ul> <li>Be the first point of contact for members and potential members, providing accurate, professional and engaging assistance.</li> <li>Promote Rotana Rewards through confident and consultative sales conversations.</li> <li>Meet or exceed daily sales activity targets, including presentations and confirmed memberships.</li> <li>Build strong relationships with customers by understanding their needs and providing the right information.</li> <li>Handle questions, objections and queries with confidence and professionalism.</li> <li>Ensure every call is answered promptly and every interaction reflects the highest standards of customer service and etiquette.</li> <li>Keep up to date with Rotana promotions, special events, facilities and experiences across our properties.</li> <li>Maintain accurate customer and sales information and ensure member data remains confidential.</li> <li>Develop strong knowledge of Rotana destinations, our competitive position and the hospitality marketplace.</li> <li>Use Rotana systems and digital platforms effectively, including the Rotana website, online booking platforms, Microsoft Office and Outlook.</li> <li>Work closely with the Rotana Rewards team to achieve programme targets and ensure smooth day-to-day operations.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p>This position is based at Al Maha Arjaan Abu Dhabi.</p> <p><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary:</strong><br>We are looking for a professional and customer-focused Customer Service &amp; Sales Agent to join our team. The ideal candidate should have excellent communication skills, strong English proficiency, and previous experience in customer service and sales. Candidates with healthcare industry experience will be preferred. The candidate must be flexible with shifts and capable of handling customer inquiries while contributing to sales growth.<br></p><p><strong>Work Schedule &amp; Flexibility</strong></p><ul><li><p>Must be flexible with working shifts.</p></li><li><p>Days off are not fixed and may vary based on operational needs.</p></li><li><p>Willingness to work both day and night shifts.</p></li></ul><p>Ability to work in a hybrid environment, including both office-based and remote shifts.<br><br><strong>Responsibilities</strong></p><ul><li><p>Respond to customer inquiries professionally and promptly.</p></li><li><p>Provide accurate information and support to customers.</p></li><li><p>Follow up with leads and contribute to sales activities.</p></li><li><p>Promote clinic services and assist in converting inquiries into appointments and sales opportunities.</p></li><li><p>Maintain high customer satisfaction levels.</p></li><li><p>Handle customer complaints and provide appropriate solutions.</p></li><li><p>Work closely with other departments to ensure smooth operations.</p></li><li><p>Maintain accurate customer records and follow-up activities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree.</p></li><li><p>Minimum 1–2 years of experience in Customer Service.</p></li><li><p>Previous sales experience is highly preferred.</p></li><li><p><strong>Healthcare/medical clinic experience is preferred.</strong></p></li><li><p>Excellent command of English (spoken and written).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Ability to handle customer inquiries and resolve issues professionally.</p></li><li><p>Comfortable working with targets and sales opportunities.</p></li><li><p>Strong organizational and multitasking skills.</p></li><li><p>Proficient in using computers and customer service systems.</p></li><li><p><strong>Must have a valid UAE residence visa (own visa/sponsored visa).</strong></p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>This position is based at Park Rotana &amp; Park Arjaan Abu Dhabi.</p> <p>As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience, and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Agent, Front Office - Atlantis the Palm</span></span></span>&nbsp;<br><span><span>(<span>20464</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br> <p><strong>About the Role</strong></p><br> <p>As a Front Office Agent, you will provide a seamless and professional reception experience for all guests, ensuring their needs and expectations are met throughout their stay. You will be responsible for managing efficient check-in and check-out procedures, handling cashiering transactions accurately and promptly, and providing information and assistance tailored to each guest's individual requirements. This role also focuses on delivering personalised service, creating memorable experiences, and ensuring the highest standards of guest satisfaction at all times.</p><br> <p><strong>About you</strong></p><br> <p>You will have a minimum of 1 year of experience in a similar role within an internationally recognised luxury hotel or resort, along with a bachelor's degree in a relevant field. Experience with Opera Cloud is advantageous. You will be passionate about delivering exceptional guest service, possess excellent communication and interpersonal skills, and maintain a professional appearance at all times. Due to our guest demographics, proficiency in Chinese, German, or French would be highly beneficial.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Agent to join the resort’s Call Center Operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br> Answer incoming calls promptly and professionally, following brand standards. Handle guest interactions across multiple communication channels including calls, email, and digital platforms, ensuring consistent service standards. Assist guests with room reservations, service requests, and general inquiries. Manage a variety of reservation and service-related requests, demonstrating flexibility across different guest touchpoints. Maintain a high standard of written and verbal communication, ensuring clarity, professionalism, and brand-aligned tone across all channels Demonstrate adaptability by supporting multiple operational functions within the call center environment as required. Demonstrate ability to multi-task across channels within the same shift and multi-skill across functions (Rooms, Restaurants, Operator, Theatre), maintain certifications and consistent service standards. Coordinate effectively with internal departments to deliver seamless guest experience. Provide accurate information about hotel services, amenities, and local attractions. Handle guest complaints or concerns with professionalism, empathy, solution-oriented thinking and escalate when necessary. Maintain detailed records of calls, requests, and follow-ups. Ensure accurate documentation of guest interactions, requests, and follow-ups across systems. Process wake-up calls, room service orders, and special arrangements. Ensure confidentiality and security of guest information. Ensure qualitative Forbes Five-Star standards are delivered in all guest interactions. Support front desk operations during peak hours or special events. Stay updated on property policies, promotions, and procedures. <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Previous experience in a call center or customer service role preferred. Strong verbal communication and listening skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and property management systems. Fluency in English; additional languages are a plus. Professional phone etiquette and customer-focused attitude. Shift-based schedule including weekends, holidays, and evenings. Primarily desk-based with extended periods of phone use. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.</p><br><p>As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.</p><br><p>As a Telesales Agent - Outbound, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls. You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.</p><br><p><strong>In this role, you will:</strong></p><br><ul><li>Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services.</li><li>Meet and exceed daily, weekly, and monthly targets and KPIs.</li><li>Effectively manage outbound calls and inquiries, converting them into sales opportunities.</li><li>Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.</li><li>Handle objections professionally, negotiate terms, and close deals efficiently.</li><li>Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.</li><li>Collaborate with the purchase team to align on lead conversion strategies.</li><li>Provide excellent customer service by understanding customer needs and offering tailored solutions.</li><li>Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction.</li><li>Stay up to date on product knowledge, sales techniques, and industry trends to improve performance.</li><li>Participate in team meetings, training, and coaching sessions to enhance skills and performance.</li></ul> </div>