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???? We’re Hiring: Banking Helpdesk Agent / Customer Verification Host???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a customer-focused financial-services organization committed to providing secure, responsive, and professional banking support. Our teams assist customers with account services, verification procedures, digital banking, documentation, and routine banking inquiries while maintaining strong standards of privacy, security, and regulatory compliance. We value trust, accuracy, confidentiality, patience, and customer care. We are looking for a dependable banking-support professional who can guide customers through verification processes while delivering a smooth and secure service experience. The Role We are seeking an experienced Banking Helpdesk Agent / Customer Verification Host to assist customers with banking inquiries, account-verification procedures, documentation requirements, and digital banking support. The ideal candidate is professional, patient, detail-oriented, and comfortable explaining verification procedures clearly while following strict security, KYC, and data-protection requirements. Key Responsibilities Respond to customer inquiries through approved phone, email, chat, video, or digital-support channels. Provide clear information about account services, verification requirements, application procedures, and banking processes. Guide customers through identity-verification and account-verification procedures in accordance with approved policies. Explain required identification documents, supporting information, verification steps, and processing timelines. Review submitted information for completeness and identify missing or inconsistent documentation. Follow approved customer-identification, authentication, KYC, and verification procedures. Verify customer information using authorized systems and established security controls. Assist customers with digital-banking access, account registration, and routine service requests within authorized procedures. Escalate suspicious activity, failed verification attempts, unusual requests, or potential fraud indicators to the appropriate team. Maintain accurate records of customer interactions, verification outcomes, requests, and follow-up actions. Update customer profiles and case information accurately in CRM, banking, or case-management systems. Follow up on incomplete applications, outstanding documents, pending verification cases, and unresolved customer requests. Coordinate with compliance, operations, fraud, risk, technology, and customer-service teams to resolve customer issues. Handle customer complaints and sensitive situations calmly, professionally, and confidentially. Protect customer passwords, authentication information, identification details, financial information, and other sensitive data. Never bypass established verification, authentication, approval, or security procedures. Support customer onboarding and account-opening activities where applicable. Assist customers with general questions regarding account services, cards, transactions, and digital channels within authorized limits. Maintain accurate case notes and ensure customer interactions are properly documented. Monitor assigned cases and ensure responses and follow-ups meet established service-level requirements. Identify recurring customer issues and communicate potential service or process improvements to management. Participate in customer-service, compliance, fraud-awareness, data-security, and product training. Assist with quality reviews and case assessments to maintain consistent service standards. Maintain strict confidentiality of customer and banking information. Follow company policies, KYC/AML procedures, information-security controls, privacy requirements, and applicable UAE financial-services regulations. Requirements Bachelor’s degree or equivalent qualification in Banking, Finance, Business Administration, Customer Service, Communications, or a related field is preferred.3+ years of professional experience in banking operations, customer service, contact centers, KYC, account onboarding, or financial-services support is preferred. Strong understanding of customer verification, authentication, banking support, and financial-services procedures. Excellent spoken and written English communication skills. Additional languages such as Arabic, Hindi, French, Mandarin, or Russian are advantageous. Friendly, professional, patient, and security-conscious approach. Excellent listening, communication, problem-solving, and customer-service skills. Strong attention to detail when reviewing customer information and documentation. Ability to explain verification and banking procedures clearly to customers with different levels of technical knowledge. Experience using CRM, banking, ticketing, contact-center, KYC, or case-management systems. Strong computer skills and confidence working with digital banking platforms. Knowledge of KYC, AML, fraud prevention, sanctions, data protection, and customer authentication is advantageous. UAE or MENA banking and financial-services experience is advantageous. Experience with retail banking, fintech, digital banking, payments, lending, or wealth-management services is advantageous. CAMS, ICA, banking, customer-service, or compliance certifications are advantageous but not required. What We Offer Flexible part-time working opportunities within a professional banking and customer-support environment. Competitive compensation aligned with experience, banking knowledge, and customer-service responsibilities. Opportunity to develop expertise across banking operations, customer verification, KYC, digital banking, fraud awareness, and customer experience. Exposure to modern banking platforms, CRM systems, digital identity verification, and financial-services technology. Professional development opportunities and continuous learning in banking operations, compliance, customer service, and financial technology. A secure and collaborative environment where trust, confidentiality, accuracy, professionalism, customer protection, and regulatory compliance are highly valued.

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.</p><br><ul><li>Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay</li><li>Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail</li><li>Handle guest inquiries and resolve issues promptly and professionally</li><li>Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah</li><li>Coordinate with other departments to fulfill guest requests and ensure their comfort</li><li>Maintain a neat and organized front desk area</li><li>Process payments and manage guest accounts with precision</li><li>Uphold the hotel's standards of excellence in customer service and professionalism</li><li>Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment</li><li>Process all incoming and outgoing calls accurately and courteously</li><li>Maintain detailed knowledge of the Hotel’s fire, life and safety system</li><li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling&nbsp;</li></ul><br>Qualifications<br><br><ul><li>Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred</li><li>Excellent communication and interpersonal skills, with a focus on customer service</li><li>Strong attention to detail and efficient problem-solving abilities</li><li>Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays</li><li>Fluency in English (both written and spoken)</li><li>Fluency in Arabic (both written and spoken)</li><li>Knowledge of local attractions and services in Sharjah and the surrounding areas</li><li>Cultural sensitivity and awareness to cater to a diverse international clientele</li><li>Ability to maintain a professional and friendly demeanor in all interactions</li><li>Strong organizational skills and the ability to prioritize tasks effectively</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p >We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Certification / diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span><br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span></p> <p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

???? We're Hiring: Airport Meet & Greet / Guest Relations Agent???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a globally focused travel and guest services organization supporting travelers through professional assistance, personalized communication, and seamless journey coordination. Our teams work across airport services, guest relations, travel operations, and destination support to create smooth and welcoming experiences for international travelers. We value service-oriented professionals who are responsive, organized, culturally aware, and committed to exceptional customer experiences. The Role We are seeking a proactive guest relations professional to coordinate airport assistance, meet-and-greet services, traveler communications, and journey-related support. You will help ensure travelers receive timely information and well-coordinated assistance while working closely with airport service providers, travel partners, and operational teams. This part-time, fully remote opportunity offers flexible working hours and exposure to international travelers, airport operations, and customer experience initiatives. Key Responsibilities Coordinate airport meet-and-greet, arrival, departure, transfer, and guest assistance services. Communicate with travelers to confirm flight details, arrival times, meeting points, and service requirements. Coordinate with airport service providers, drivers, hotels, travel partners, and operational teams. Monitor flight schedules and communicate relevant delays, changes, or disruptions. Provide clear instructions regarding meeting points, transfers, baggage assistance, and airport procedures. Respond promptly and professionally to traveler questions, special requests, and service concerns. Maintain accurate guest profiles, booking details, service schedules, and operational records. Coordinate changes, cancellations, rescheduling, and last-minute service requirements. Follow up on completed services and collect relevant guest feedback. Recommend improvements to guest communication, service coordination, response times, and overall traveler experience. Requirements Bachelor's degree or equivalent qualification in Hospitality, Travel & Tourism, Business, Communications, or a related field is preferred. Minimum of 3+ years of professional experience in guest relations, travel, hospitality, airport services, customer service, or a related function is preferred. Strong understanding of customer service, travel coordination, guest assistance, and service operations. Knowledge of airport processes, flight schedules, travel logistics, and destination services is advantageous. Familiarity with booking systems, CRM platforms, communication tools, spreadsheets, and collaboration software. Excellent written and verbal communication skills. Strong interpersonal, problem-solving, and service recovery abilities. Excellent attention to detail when managing traveler information, schedules, and service arrangements. Ability to remain calm, responsive, and organized when handling time-sensitive requests. Proactive, reliable, culturally aware, and comfortable working independently in a remote environment. What We Offer Flexible part-time hours with a fully remote working arrangement. Competitive compensation aligned with experience and guest relations responsibilities. Exposure to international travelers, airport services, and global travel operations. Opportunities to strengthen guest relations, travel coordination, service recovery, and customer experience skills. Professional development through hands-on involvement in international travel support initiatives. A collaborative environment focused on hospitality, responsiveness, service quality, and exceptional traveler experiences.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you passionate about hospitality, customer service and sales. Do you enjoy connecting with people, understanding their needs and turning enquiries into memorable experiences.</p> <p>Rotana is looking for an enthusiastic and results-driven Customer Service Agent to join our Loyalty Programme team.</p> <p>This is more than a customer service role. You will be at the heart of our Rotana Rewards experience, engaging with members and potential members, promoting the programme and helping us grow our membership community through exceptional service and professional sales techniques.</p> <p>Your role will include key responsibilities such as:</p> <ul> <li>Be the first point of contact for members and potential members, providing accurate, professional and engaging assistance.</li> <li>Promote Rotana Rewards through confident and consultative sales conversations.</li> <li>Meet or exceed daily sales activity targets, including presentations and confirmed memberships.</li> <li>Build strong relationships with customers by understanding their needs and providing the right information.</li> <li>Handle questions, objections and queries with confidence and professionalism.</li> <li>Ensure every call is answered promptly and every interaction reflects the highest standards of customer service and etiquette.</li> <li>Keep up to date with Rotana promotions, special events, facilities and experiences across our properties.</li> <li>Maintain accurate customer and sales information and ensure member data remains confidential.</li> <li>Develop strong knowledge of Rotana destinations, our competitive position and the hospitality marketplace.</li> <li>Use Rotana systems and digital platforms effectively, including the Rotana website, online booking platforms, Microsoft Office and Outlook.</li> <li>Work closely with the Rotana Rewards team to achieve programme targets and ensure smooth day-to-day operations.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p>This position is based at Al Maha Arjaan Abu Dhabi.</p> <p><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary:</strong><br>We are looking for a professional and customer-focused Customer Service &amp; Sales Agent to join our team. The ideal candidate should have excellent communication skills, strong English proficiency, and previous experience in customer service and sales. Candidates with healthcare industry experience will be preferred. The candidate must be flexible with shifts and capable of handling customer inquiries while contributing to sales growth.<br></p><p><strong>Work Schedule &amp; Flexibility</strong></p><ul><li><p>Must be flexible with working shifts.</p></li><li><p>Days off are not fixed and may vary based on operational needs.</p></li><li><p>Willingness to work both day and night shifts.</p></li></ul><p>Ability to work in a hybrid environment, including both office-based and remote shifts.<br><br><strong>Responsibilities</strong></p><ul><li><p>Respond to customer inquiries professionally and promptly.</p></li><li><p>Provide accurate information and support to customers.</p></li><li><p>Follow up with leads and contribute to sales activities.</p></li><li><p>Promote clinic services and assist in converting inquiries into appointments and sales opportunities.</p></li><li><p>Maintain high customer satisfaction levels.</p></li><li><p>Handle customer complaints and provide appropriate solutions.</p></li><li><p>Work closely with other departments to ensure smooth operations.</p></li><li><p>Maintain accurate customer records and follow-up activities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree.</p></li><li><p>Minimum 1–2 years of experience in Customer Service.</p></li><li><p>Previous sales experience is highly preferred.</p></li><li><p><strong>Healthcare/medical clinic experience is preferred.</strong></p></li><li><p>Excellent command of English (spoken and written).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Ability to handle customer inquiries and resolve issues professionally.</p></li><li><p>Comfortable working with targets and sales opportunities.</p></li><li><p>Strong organizational and multitasking skills.</p></li><li><p>Proficient in using computers and customer service systems.</p></li><li><p><strong>Must have a valid UAE residence visa (own visa/sponsored visa).</strong></p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>This position is based at Park Rotana &amp; Park Arjaan Abu Dhabi.</p> <p>As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience, and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Agent, Front Office - Atlantis the Palm</span></span></span>&nbsp;<br><span><span>(<span>20464</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br> <p><strong>About the Role</strong></p><br> <p>As a Front Office Agent, you will provide a seamless and professional reception experience for all guests, ensuring their needs and expectations are met throughout their stay. You will be responsible for managing efficient check-in and check-out procedures, handling cashiering transactions accurately and promptly, and providing information and assistance tailored to each guest's individual requirements. This role also focuses on delivering personalised service, creating memorable experiences, and ensuring the highest standards of guest satisfaction at all times.</p><br> <p><strong>About you</strong></p><br> <p>You will have a minimum of 1 year of experience in a similar role within an internationally recognised luxury hotel or resort, along with a bachelor's degree in a relevant field. Experience with Opera Cloud is advantageous. You will be passionate about delivering exceptional guest service, possess excellent communication and interpersonal skills, and maintain a professional appearance at all times. Due to our guest demographics, proficiency in Chinese, German, or French would be highly beneficial.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Agent to join the resort’s Call Center Operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br> Answer incoming calls promptly and professionally, following brand standards. Handle guest interactions across multiple communication channels including calls, email, and digital platforms, ensuring consistent service standards. Assist guests with room reservations, service requests, and general inquiries. Manage a variety of reservation and service-related requests, demonstrating flexibility across different guest touchpoints. Maintain a high standard of written and verbal communication, ensuring clarity, professionalism, and brand-aligned tone across all channels Demonstrate adaptability by supporting multiple operational functions within the call center environment as required. Demonstrate ability to multi-task across channels within the same shift and multi-skill across functions (Rooms, Restaurants, Operator, Theatre), maintain certifications and consistent service standards. Coordinate effectively with internal departments to deliver seamless guest experience. Provide accurate information about hotel services, amenities, and local attractions. Handle guest complaints or concerns with professionalism, empathy, solution-oriented thinking and escalate when necessary. Maintain detailed records of calls, requests, and follow-ups. Ensure accurate documentation of guest interactions, requests, and follow-ups across systems. Process wake-up calls, room service orders, and special arrangements. Ensure confidentiality and security of guest information. Ensure qualitative Forbes Five-Star standards are delivered in all guest interactions. Support front desk operations during peak hours or special events. Stay updated on property policies, promotions, and procedures. <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Previous experience in a call center or customer service role preferred. Strong verbal communication and listening skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and property management systems. Fluency in English; additional languages are a plus. Professional phone etiquette and customer-focused attitude. Shift-based schedule including weekends, holidays, and evenings. Primarily desk-based with extended periods of phone use. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.</p><br><p>As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.</p><br><p>As a Telesales Agent - Outbound, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls. You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.</p><br><p><strong>In this role, you will:</strong></p><br><ul><li>Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services.</li><li>Meet and exceed daily, weekly, and monthly targets and KPIs.</li><li>Effectively manage outbound calls and inquiries, converting them into sales opportunities.</li><li>Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.</li><li>Handle objections professionally, negotiate terms, and close deals efficiently.</li><li>Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.</li><li>Collaborate with the purchase team to align on lead conversion strategies.</li><li>Provide excellent customer service by understanding customer needs and offering tailored solutions.</li><li>Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction.</li><li>Stay up to date on product knowledge, sales techniques, and industry trends to improve performance.</li><li>Participate in team meetings, training, and coaching sessions to enhance skills and performance.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

Company: Prime Luxury Properties Location: Business Bay, Dubai Experience: 1+ year in UAE Real Estate Employment Type: Full-time<br>About Prime Luxury Properties Prime Luxury Properties is a boutique real estate agency based in Business Bay, Dubai, with market expertise dating back to 2003. With an exclusive inventory portfolio valued at over AED 500 million, we specialize in premium residential and luxury properties across the UAE. Our group has also expanded into the hospitality sector, with hotels and restaurants across the UAE, creating a diverse and growing business ecosystem. As we continue to expand our real estate operations, we are looking for an ambitious and experienced Telesales Agent to join our team and play a key role in generating and qualifying new property leads.<br>The Role As a Telesales Agent, you will be responsible for connecting with prospective clients, understanding their property requirements, qualifying leads, and creating opportunities for our sales consultants. The ideal candidate is confident on the phone, highly motivated, target-oriented, and has a genuine interest in the Dubai real estate market.<br>Key Responsibilities Make outbound calls to prospective clients and property leads. Identify and qualify potential buyers and investors based on their requirements. Understand client needs, budgets, preferred locations, and property preferences. Introduce suitable properties and generate qualified leads for the sales team. Schedule meetings and property viewings with prospective clients. Maintain accurate records of leads, conversations, and follow-ups. Conduct consistent follow-ups to maximize lead conversion. Build and maintain strong relationships with potential clients. Stay updated on Dubai's real estate market, new developments, and available inventory. Consistently achieve individual and team sales KPIs and targets.<br>Requirements Minimum 1 year of experience in the UAE real estate market. Previous telesales, telemarketing, inside sales, or lead-generation experience is preferred. Excellent verbal communication and interpersonal skills. Confident, persuasive, and professional telephone manner. Strong follow-up and lead-conversion skills. Target-driven, ambitious, and motivated by performance. Good understanding of the Dubai real estate market. Ability to work in a fast-paced and competitive environment. Multilingual candidates are highly preferred; additional languages are an advantage. Professional appearance and a positive attitude.<br>What We Offer Highly competitive salary package. Attractive performance-based incentives. Opportunity to work with a premium luxury real estate portfolio. Access to an exclusive inventory of AED 500M+. Career growth and advancement opportunities. Professional and supportive boutique-agency environment. Opportunity to build a long-term career within a diversified UAE business group spanning real estate and hospitality. Prime office location in Business Bay, Dubai.<br>Who We're Looking For We are looking for someone who doesn't simply make calls, we're looking for a sales-driven professional who knows how to turn conversations into opportunities. If you are confident, ambitious, persuasive, and ready to grow within Dubai's luxury real estate market, we would like to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> [Not translated in selected language] <p><span><strong>Customer Sales Agent</strong></span></p><br><br> <p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br> <br> <p><span><strong>About Us</strong></span></p><br><br> <br> <p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br> <br> <p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br> <p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br> <br> <p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br> <p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br> <br> <p><span>As a <strong>Customer Sales Agent</strong>, you will drive food and beverage sales while delivering exceptional guest service and creating memorable dining experiences. Also, you will actively engage with guests, promote menu offerings, recommend suitable food and beverage options, and maximize revenue opportunities. And you will also coordinate with operational teams to ensure smooth service delivery and high guest satisfaction.</span></p><br><br> <br> <p><span><strong>Key Responsibilities:</strong></span></p><br><br> <br> <ul> <li><span>Welcome guests and promote food and beverage products to maximize sales and revenue opportunities.</span></li> <li><span>Recommend menu items, special promotions, and upsell food and beverage offerings based on guest preferences.</span></li> <li><span>Build strong guest relationships and ensure a high level of customer satisfaction throughout the dining experience.</span></li> <li><span>Coordinate with restaurant, kitchen, and service teams to ensure timely and accurate order fulfilment.</span></li> <li><span>Monitor guest feedback and contribute ideas to improve service quality and commercial performance.</span></li> </ul> <br> <p><span><strong>About You:</strong></span></p><br><br> <br> <ul> <li><span>Strong sales and customer engagement skills with the ability to influence purchasing decisions.</span></li> <li><span>Excellent communication and interpersonal abilities.</span></li> <li><span>Good knowledge of food and beverage products, menu presentation, and upselling techniques.</span></li> <li><span>Customer-focused mindset with a passion for hospitality and service excellence.</span></li> <li><span>Ability to meet sales targets while maintaining service quality.</span></li> </ul> <ul> <li><span>Diploma in Hospitality Management, Hotel Management, Business Administration, Marketing, or a related field preferred.</span></li> </ul> <ul> <li><span>Experience in upselling, guest engagement, and achieving sales targets is preferred.</span></li> </ul> <br> <p><br><span><strong>Why Join Us:</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br> <br><br> </div>

<p><strong>Company Description</strong></p><p><br><strong>Join us at Accor, where life pulses with passion!</strong></p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><p><br><strong>Job Description</strong></p><p><br>Being a Novotel &amp; Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: As a CID Data Entry Agent, your main responsivity will be to update the guest's information in CID system.</p><ul><li>Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check in and check out) in the online system of the Novotel &amp; Adagio simultaneously.</li><li>Follow all relevant Front Office procedures linked to the CID system</li><li>Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team</li><li>Maintain the CID log book every shift reporting the system status, count and any issues needs to be handed over or followed up</li><li>Ensure that all guest documentations are available and up-to-date</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team</li><li>Conveys the brand and hotel image through his/her irreproachable attitude</li><li>Maintain an up to date knowledge of the hotel and local services</li><li>Report for duty punctually wearing the correct uniform and name tag</li><li>Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards</li><li>Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety</li><li>Comply with local legislation as required</li><li>Respond to any changes in the department as dictated by the needs of the hotel</li><li>Attend training and meetings as and when required</li></ul><p><br><strong>Qualifications</strong></p><ul><li><br>Good interpersonal skills, guest oriented and service minded</li><li>Team spirit</li><li>Service focused personality is essential</li><li>Good presentation and confident speaking skills</li><li>Prior experience working with CID or a related system</li><li>Fluent in English &amp; Arabic</li></ul><p><br>&nbsp;</p>