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Role Summary<br><br>The Senior Product Manager – Ophthalmology will play a critical role in driving Jamjoom Pharma's growth within the UAE healthcare market. The role is responsible for developing and executing strategic marketing plans, strengthening brand positioning, maximizing market penetration, and ensuring the successful commercialization of the ophthalmology portfolio. Working closely with cross-functional teams, healthcare professionals, key opinion leaders (KOLs), distributors, and healthcare authorities, the Product Manager will deliver impactful marketing initiatives, support successful product launches, and contribute to sustainable business growth.<br><br>Responsibilities<br><br>Develops and executes annual brand plans aligned with the overall business strategy and commercial objectives. Demonstrates a thorough understanding of market research, business performance, customer insights, historical trends, competitive landscape, and unmet market needs. Identifies business opportunities and market challenges across both private and institutional/tender sectors and develops appropriate action plans. Tracks and analyses brand and competitor performance, market dynamics, and key growth drivers, recommending actions to maximize brand performance. Utilizes market analytics, business intelligence and available data sources to generate actionable insights and support strategic decision-making. Supports the implementation of marketing initiatives in accordance with approved brand plans and Jamjoom Pharma SOPs. Supports new product launches by developing launch plans, executing key initiatives, monitoring performance against predefined KPIs, and implementing corrective actions where needed. Develops sales forecasts and financial assumptions to support business planning and new business case evaluations. Monitors promotional budgets against actual spending and regularly reports budget utilization and ROI to the Marketing Manager. Develops promotional campaigns, sales tools, scientific materials and customer engagement programs to maximize field force effectiveness. Drives digital marketing initiatives, CRM programs and omnichannel customer engagement while monitoring performance through defined KPIs. Collaborates effectively with Sales, Medical, Market Access, Regulatory, Supply Chain, Finance and other cross-functional teams to achieve business objectives. Works closely with Supply Chain to support demand forecasting, product availability and inventory optimization. Identifies, develops and maintains strong relationships with Key Opinion Leaders (KOLs), healthcare professionals, pharmacy chains, key accounts and relevant healthcare stakeholders. Supports Medical Affairs in identifying local advocates and emerging speakers for scientific and educational programs. Supports Sales Force Excellence by delivering product training and providing regular market, competitor and product updates. Maintains a strong understanding of UAE healthcare regulations, compliance requirements and ethical promotional practices, ensuring all marketing activities comply with local regulations and Jamjoom Pharma SOPs. Anticipates market changes, identifies business opportunities and proposes appropriate mitigation and growth strategies. Demonstrates sound business judgment and makes data-driven recommendations to support commercial success. Effectively manages multiple priorities, projects and deadlines while maintaining a high standard of execution. Builds strong cross-functional relationships and collaborates effectively to deliver business goals.<br><br>Qualifications<br><br>Education: Bachelor’s degree in pharmacy is required. MBA or postgraduate qualification in Marketing is preferred. Minimum 10 years of experience working in the pharmaceutical industry, including at least 3-5 years in Brand Management. Experience in the Ophthalmology therapeutic area is highly preferred. Experience in branded generics and new product launches is considered an advantage. Strong understanding of the UAE healthcare system, pharmaceutical market, regulatory environment, institutional and private sectors. Experience working with business intelligence and market research databases (e.g., IQVIA) Strong medical and scientific knowledge. Good knowledge of digital marketing, CRM platforms, omnichannel engagement and marketing analytics. Experience in sales forecasting, promotional budget management and financial analysis. Proficiency in Microsoft Excel and Power Point.<br><br>KEY COMPETENCIES<br><br>Strategic Thinking – Ability to develop and execute effective brand strategies aligned with business objectives. Customer Focus – Strong understanding of customer needs and market dynamics to drive commercial success. Analytical & Problem Solving – Ability to analyse complex data, identify trends and translate insights into actionable business plans. Relationship Building – Excellent interpersonal skills with the ability to establish and maintain long-term relationships with internal and external stakeholders. Stakeholder Management – Demonstrated ability to collaborate effectively with cross-functional teams including Sales, Medical, Regulatory, Supply Chain and Finance. Negotiation & Influencing – Strong influencing skills with the ability to build consensus and drive execution. Project Management – Ability to manage multiple projects simultaneously while delivering high-quality results within agreed timelines. Communication – Excellent written, verbal and presentation skills in both English and Arabic. Ownership & Accountability – Demonstrates initiative, accountability and a results-oriented mindset while working independently and collaboratively.
Overview<br><br>Data, Reporting & Infrastructure<br><br>Own and maintain all data pipelines supporting paid media reporting and analytics, ensuring reliability, scalability, and accuracy. Manage and validate data integrations via APIs across media platforms, analytics tools, and visualization environments. Oversee dashboard development and maintenance, ensuring client-facing visualizations are fully accurate, up to date, and aligned with agreed KPIs. Act as the primary quality-control owner for all data outputs, proactively identifying and resolving discrepancies or errors. Work closely with activation and ad operations teams to ensure correct backend trafficking, tagging, and tracking implementation across all campaigns.<br><br>Planning & Performance Reporting Management<br><br>Own and manage the client’s Annual Media Planning Document, which includes yearly KPIs which is monitored and reported monthly to the client. Ensure KPIs are consistently reflected across planning documents, dashboards, and performance reports. Maintain historical performance benchmarks and ensure year-on-year comparability.<br><br>First-Party Data & CDP Enablement<br><br>Act as support for the client’s Customer Data Platform (CDP), ensuring first-party data is effectively leveraged across paid media. Support the activation, measurement, and optimization of first-party and audience-based media strategies. Translate complex first-party data outputs into actionable insights for planners and client stakeholders. Ensure data governance, consistency, and best practices are upheld when using customer data in paid media environments.<br><br>Responsibilities<br><br>Technical & Product<br><br>Strong, hands-on understanding of paid media platforms and ecosystems. Proven experience working with:APIs and data integrations Data pipelines Visualization tools and dashboards Trafficking, tagging, and tracking frameworks Advanced, professional-level Excel skills (complex formulas, pivots, data validation, large datasets).<br>Client & Internal Collaboration<br><br>Act as a trusted analytics partner to client stakeholders, confidently explaining data methodologies, KPIs, and performance trends. Collaborate closely with planning, activation, technology, and data teams to ensure seamless end-to-end delivery. Support senior leadership with analytical inputs for client presentations, reviews, and strategic discussions. Help establish and evolve analytics best practices within the planning team. Exceptional attention to detail with a track record of delivering accurate, error-free outputs. Strong communication skills, with the ability to translate data into clear insights for non-technical stakeholders and working collaborative within larger teams.<br><br>Innovative & Analytical Mindset<br><br>Highly detail-oriented and methodical Passionate about data and continuous improvement Proactive problem-solver with strong ownership mindset Comfortable working in fast-paced, deadline-driven environments Collaborative and client-focused<br><br>People & Leadership<br><br>Seeks others' feedback to develop self-awareness, strengths and address development area. Is able to proactively raise issues to improve effective team working and collaboration. Is able to communicate confidently in a clear, concise and articulate manner. Collaborates with stakeholders and embraces an inclusive based environment. Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view. Able to build relationships quickly with others and engages personally with peers and clients. Treats others with respect, listens to other perspectives, especially when they are different from own. Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution. Drives a culture of trust with Peers, clients and all other stakeholders.<br><br>Self<br><br>Is able to take ownership for actions and deals with consequences in a mature manner. Able to adjust performance based on experiences and feedback and showcases agility and flexibility. Displays openness to the ideas of others and leverages them when beneficial for the business. Showcases curiosity and open mindset towards new ways of doing things. Is able to set high impact objectives and goes above and beyond to exceed performance. Demonstrates the Growth Mindset and is able to take ownership of personal development and growth. Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives. Approaches situations and individuals with honesty, integrity and humbleness. Displays resilience and maintains drives and a positive outlook when faced with challenges.<br><br>Qualifications<br><br>5+ years of experience in media analytics, marketing analytics, or performance measurement, ideally within a media agency or complex client environment.<br><br>Additional Information<br><br>R-3862P-4387
Job Title<br><br>Quality Analyst - Contact Center ( Bilingual - English/ Arabic )<br><br>Job Description<br><br>PREFERRED CANDIDATE QUALIFICATIONS –<br><br> CURRENTLY AVAILABLE IN THE UAE. CAN JOIN IMMEDIATELY.<br><br>As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers’ experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company’s standards of performance —a Scorecard. This may include assessing Advisors’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.<br><br>Without your expertise, the management team may not understand where it’s going wrong and struggle to achieve the level of service to which it has agreed with the client.<br><br>You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.<br><br>Essential Functions / Core Responsibilities<br><br>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices. Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes. Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies. Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees’ and customers’ experience. Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.). Prepare reports capturing service quality trends and variances for the team / department.<br><br>CANDIDATE PROFILE<br><br>You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.<br><br>2+ years’ experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector. A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed). Strong Communication and Interpersonal skills. Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree. Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc. Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up. Empathetic approach and mindset. Genuine curiosity and desire to understand and to know why. Proficiency with technology, especially computers, software applications, and phone systems. Comfortable in working with individuals and team/s remotely.<br><br>Disclaimer <br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<br><br>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.<br><br>We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.<br><br>At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.<br><br>Key Responsibilities<br><br>Planning and visiting doctors as per target visits per tier. Establishing long term relationships with dermatologists and designated medical professionals to ensure brand loyalty and business growth. Ensure to engage & increase loyalty of KOLs to Galderma. Building & maintain company image as the leader in dermatology in the respective working areas and territories. Ensure items availability in all target accounts especially the key accounts. Follow up activation of trade marketing activities and improve in store visibility Close monitoring for Galderma stocks level to guarantee availability with optimum stock level and avoid stock rupture situation Implement company marketing plan that may include;1. Making detailing and presentations to health professional’s staff to ensure delivery of company marketing messages and success of campaigns.2. Organizing meetings and AV actions for doctors / pharmacists as planned by the company. Keeping up to date with the latest data & product knowledge supplied by the company, and interpreting, presenting and discussing this data with health professionals during visits or presentations. Best allocation for company resources (time, marketing expenses, samples) in liaison with Line Manager. Reviewing sales performance and develop & implement needed action plans with manager. Submitting activity and results reports, such as daily reports, weekly plans, and monthly and annual territory analyses. Monitors competition by gathering current marketplace information on pricing, products, new products, techniques, etc. Handling customer (Doctor or pharmacist) complaints by investigating problems; developing solutions; making recommendations to management. Comply with all regulations & internal Galderma policies regarding interactions with healthcare professionals. Adhere to related laws, regulations, Galderma Code of Ethics, and any other applicable Codes and SOPs. Ensure compliance to Galderma policies and procedures Ensures excellent medical knowledge related to his/her disease area and product. Consistently have an integrated dermatology strategy mindset and utilize in day to day roles & responsibilities in current role. Collect any pharmacovigilance reports and report them to HQ.<br><br>What We're Looking For<br><br>At least 4 –5 years of working experience in the sales field in the aesthetics industry is required for this role. Experience in toxins is mandatory. Solid sales experience with a track record of developing, engaging customers and delivering on company targets. Must be analytical, detailed, passionate, organized and systematic. Experience in territory and distributor management is an added advantage<br><br>Our people make a difference<br><br>At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.<br><br>To make a difference with us, all you need to do is bring your human best.<br><br>What will your story be? Apply now!<br><br>Learn more jti.com<br><br>Global Travel Retail is a strategic channel that follows our consumers whenever and wherever they travel. With a volume of more than 13bn sticks planned for 2026, we are the fastest-growing JTI market year to date with a presence in more than 160 markets. We also play a critical role in supporting GFB’s brand equity building and Ploom Geo expansion.<br><br>We are one of the most diverse teams within JTI, with 220 employees from 41 nationalities spread across more than 29 locations and 6 Regional Hubs.<br><br> <br><br> <br><br>Route to Market Commercial Performance Lead<br><br>The RTM & Commercial Performance Lead exists to lead the development, governance, and deployment of Global Travel Retail’s Route-to-Market strategy, ensuring that RTM models, distributor partnerships, and channel execution are translated into measurable commercial performance and profitable growth. The position is accountable for strengthening distributor economics, channel profitability, RTM cost-to-serve, and performance management, while working within a cross-functional operating model with Sales, Finance, Logistics, Marketing, and market teams.<br><br>The role provides commercial leadership and expertise to GTR markets by connecting RTM strategy, distributor management, sales planning, financial validation, logistics feasibility, and market execution. Its objective is to improve RTM effectiveness, optimize distributor and channel performance, support efficient RRP rollout models, and enable better business decisions through robust governance, KPIs, analytics, and cross-functional alignment<br><br>Position <br><br>RTM Strategy, Governance & Operating Model<br><br>Lead the creation, deployment, and continuous improvement of GTR’s Route-to-Market strategy, governance framework, and operating standards to ensure effective market execution, stronger decision-making, and alignment with business growth priorities. The role should move beyond strategy definition and coordination into clear commercial ownership of RTM performance. Provide actionable insights based on market data, distributor performance, route effectiveness, field evaluation, sales force capability, and RTM analytics to identify growth opportunities, risks, and improvement actions. Support sales teams with RTM performance reviews, coverage optimization, route evaluation, and business development scenarios that improve territory coverage and commercial execution.<br><br>Distributor & Commercial Partnership Management<br><br>Own and drive distributor performance management through KPI definition, tracking, commercial reviews, remuneration frameworks, service quality, stock management, availability, reporting accuracy, trade margins, and contract-related performance inputs. Build effective working relationships with distributor management and support stronger commercial engagement across operational and back-office teams.<br><br>Channel Profitability, Distributor Economics & Cost-to-Serve<br><br>Lead the optimization of distributor economics, channel profitability, trade spend, distributor fees, RTM cost-to-serve, and related financial performance indicators, in close partnership with Finance and Logistics. The role should support end-to-end decision-making across revenue, cost, margin, and execution, ensuring RTM decisions are anchored in commercial and financial accountability.<br><br>Cross-Functional Transformation & Execution Excellence<br><br>Lead and coordinate cross-functional RTM and commercial performance initiatives involving Sales, Finance, Logistics, Marketing, and market teams, with a focus on execution standards, RRP rollout models, distributor restructuring, channel profitability optimization, and efficiency improvements. Establish strong governance forums and escalation mechanisms to ensure initiatives are implemented, monitored, and translated into measurable business impact.<br><br>Requirements<br><br>University degree or equivalent (required)5+ years of experience in sales, distribution, trade marketing, channel management, or commercial planning within FMCG. Travel Retail experience is a plus. Strong understanding of distributor management, trade economics, pricing, and sales performance drivers. Excellent analytical skills with the ability to turn insights into action. Proven ability to influence stakeholders and lead cross-functional initiatives. Advanced proficiency in Excel, Power BI, Power Point, and other business intelligence tools. Fluent English (required) Other languages are a plus.<br><br>What to expect <br><br>Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Expert. <br><br>Are you ready to join us? Build your success story at JTI. Apply now!<br><br>Next Steps<br><br>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.<br><br>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Strategy Development & Implementation </strong></p><ul><li><p>Manages the development of an effective international payroll program across EGA by implementing the approved payroll framework, reviewing policies, and ensuring adherence to the governance structure.</p></li><li><p>Leads and guides the development and implementation of training frameworks and expertise to business units to ensure accuracy and integrity of employee payroll data</p></li><li><p>Ensures that the implementation of the international payroll strategy is in line with EGA’s vision, mission as well as corporate objectives and shareholder risk appetite and tolerance levels</p></li><li><p>Directs the implementation of the functional strategy ensuring alignment to group and individual subsidiary strategy, EGA’s vision, mission, and corporate objectives.</p></li><li><p>Ensures the provision of subject matter expertise to EGA business units on all related areas to facilitate the achievement of EGA’s strategy.</p></li></ul><p><strong>Leadership</strong></p><ul><li><p>Manages the achievement of functional objectives through effective leadership and by setting of individual objectives, managing performance, developing, and motivating team members</p></li><li><p>Manages the workload across the portfolio to ensure the right mix between analysis, risk and business objectives is achieved.</p></li><li><p>Acts as a role model and drive adherence to organizational values and ethics to ensure the establishment of a value driven culture within EGA.</p></li></ul><br><p><strong>Budgeting and Financial Performance </strong></p><ul><li><p>Prepares and recommends the functional budget and monitors financial performance versus budget so that the business is aware of areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalised upon.</p></li></ul><p><strong>Policies, Systems, Processes & Procedures</strong></p><ul><li><p>Directs and guides the development and oversees the implementation of functional policies, systems, processes, procedures, and controls covering all areas of the international payroll function so that all applicable procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.</p></li><li><p>Leads initiatives for development of methodologies for measurement of the international payroll portfolio</p></li><li><p>Responsible for the annual review and update of the international payroll management framework and policy.</p></li></ul><p><strong>AUTHORITY/ DECISION MAKING:</strong></p><p>Guidelines:</p><ul><li><p>Thinking within clearly defined policies, standards and specific objectives whilst being familiar with and cognisant of external regulatory and legislative requirements.</p></li></ul><p><strong>Decision Making:</strong></p><ul><li><p>Direction of work is subject to practices and procedures, output is managed</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum Qualifications:</p><ul><li><p>Bachelor’s degree preferably in Finance, Business, Accounting or equivalent</p></li><li><p>Chartered Institute of Payroll Professionals (CIPP), Diploma in Payroll Management (Australian Payroll Institute), Diploma / Certificate In Treasury Management (ACT) would be well regarded</p></li></ul><p><strong>Minimum Experience:</strong></p><ul><li><p>8 years of experience in payroll or accounting or finance including at least 4 years in positions of progressively increasing managerial responsibilities</p></li><li><p>Experience of interacting with national/international institutions</p></li></ul></li></ul><p></p></section>
<p>Our Main Contracting Client has a new requirement for a well experienced HSE Manager to join their team in Dubai to work on new high rise tower and major villa masterplan projects. Successful candidates will have a proven background as a HSE Manager working on high profile projects in the UAE with preference given to those with prior experience in working for recognised Main Contracting Companies
This role is available for immediate joining and is hiring on a temporary to permanent basis as an initial 6 month contract position, outsourced through J10 Consulting, with the option to transfer to staff after 6 months to suit all parties.
Key Responsibilities:
• Supports the Top Management in the HSE Policy and Guidelines issue.
• Supports the Top Management in the Organization roles and responsibilities definition, for what concerns safety aspects.
• Supports the Top Management in the HSE Management System standard issue.
• Ensures, in accordance with the Corporate guidelines, the implementation, updating, review and auditing of the Company HSE Systems.
• Monitors the effective implementation of appropriate Safety and Environment System procedures and provide for their updating in line with changes in Legislation and Company Directives.
• Provides for motivation and familiarization of all Company personnel respecting the importance of complying with Company system procedures and all Safety equipment provided.
• Assists the Commercial, Engineering and Operations Department in their dealings with Clients in all issues concerned with Health and Safety at work.
• Conducts safety audits both internal and external.
• Takes part in accident / incident investigation.
• Carries out analysis of accident / incident statistics, identifying trends and suggesting improvement plans.
• Provides technical support to Senior Management on any safety related subjects.
• Carries out any in-house safety training.
• Carries out safety audits on Sub-contractors.
• Liaises between Clients on safety related issues.
• Safeties related engineering input into new projects and modification programs.
• Participates to HAZOP meetings prior to procurement and installation activities.
• Performs Risk Assessment.
• Preparation of Health and Safety documentation for new tenders.
• Provides Safety support and advice, including supervision on preparation of plans and procedures for initial contract start up activities.</p><p>HSE Manager Experience:
• Bachelor Degree in Science/Engineering or equivalent with additional professional qualifications in HSE and Fire & Safety Management Systems.
• 10 or above years’ experience in Health, Safety and Environment
• NEBOSH Idip level 6 highly advantageous
• Working knowledge in Health, Safety and Environment Management Systems, Environmental Discharges, Incident Command System, Incident Investigation by using Tripod Beta Tool, HSE Auditing Techniques, HEMP, Radiological Safety,
• Previous villa, mansions and residential projects coupled with experience of large scale civil construction projects.
• Previous experience performing safety audits and presenting results to multiple operational teams.
• Previous experience working for a self-performing main contractor.
• Strong use of computers and corresponding programs - Word, Excel, PowerPoint and other database programs. Ability to learn other programs such as: Procore, Labor chart, etc.</p>
Additional Information<br><br>Job Number 26087602<br><br>Job Category Sales & Marketing<br><br>Location Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Supporting Developing & Executing Sales Strategies<br><br> Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external.<br><br>Maximizing Revenue<br><br> Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members.<br><br>Managing Sales Activities<br><br> Monitors all day to day activities of direct reports. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br><br>Analyzing & Reporting on Sales and Financial Data<br><br> Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement.<br><br>Ensuring Exceptional Customer Service<br><br> Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Executes and supports the company’s Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br><br>Building Successful Relationships<br><br> Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.<br><br>Managing and Conducting Human Resource Activities<br><br> Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Utilizes all available on the job training tools for employees.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Powering the world’s payments ecosystem<br>ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.<br>As a Dir Sales in Dubai (UAE) / Bahrain / Saudi Arabia, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!<br>This purpose of this Dir Sales is:<br>Accountable for sales management related to the marketing of organization's products or services in Middle East region to existing and prospective customers. Leading a team of sales representatives. In addition to sales, responsible for fostering customer satisfaction and improving employee engagement. Accountable for leading teams to follow ACI best practices, account/territory planning and accurate forecasting. Participates in strategic and tactical planning at a regional level. Broad responsibility and significant operational latitude.<br>A typical day at ACI for a Dir Sales is:<br>- Motivates, measures performance, monitors activities and the like for assigned sales employees,<br><br>- ensuring they have all tools necessary to successfully sell products and services.<br><br>- Provides training and expertise to the sales organization to develop the pipeline and close new business. <br><br>- Builds, leads and develops an engaged and high performing team by ensuring the needed performance management, training and development opportunities are implemented. <br><br>- Drives and executes against initiatives and strategies to deliver or exceed achievement of key team objectives such as sales, revenue, expense, and margin. <br><br>- Takes a leadership role and coaches team to develop and maintain C-Level and Executive relationships with current and prospective clients.<br><br>- Manages margin/profitability targets and ensures that sales forecasts are consistent with the operating plan and annual budget. <br><br>- Provides strategic and operational direction and plans for sales quota and revenue attainment.<br><br>- Ensures appropriate pricing strategies and plans for each product.<br><br>- Partners with sales management on the development and evaluation of corporate sales objectives, plans and strategies to promote the success and increase profitable sales and business relationships. <br><br>- Partners with channel marketing team in the definition of market opportunity for all existing and new revenue opportunities. <br><br>- Defines the optimal customer management “model” to manage key accounts and ensure the highest level of customer satisfaction while optimizing specific client opportunities. <br><br>- Works with Global/Region FP&A to ensure P&L’s are built for all key accounts. <br><br>- Escalates issues that may impact customer loyalty and satisfaction such as product deficiencies, service and delivery issues in accordance with Company practice. <br><br>- Ensures the execution of ACI’s Sales Best Practices Business Conduct and Ethics.<br><br>- Perform other duties as assigned.<br><br>- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.<br><br><br>Knowledge, Skills and Experience required for the job:<br>- Bachelor’s Degree<br><br>- Minimum 10 years of relevant experience in the “financial payments” industry selling “enterprise level payment software solutions.<br><br>- Minimum 5 years of Sales Management position.<br><br>- Direct sales and/or leadership experience in industries targeted by ACI (financial institutions, processors, merchants, etc.)<br><br>- Relevant experience in the Middle East region.<br><br>- Track record for building long standing relationships with clients.<br><br>- Excellent sales and negotiation skills.<br><br>- Strong channel management experience.<br><br>- Exceptional leadership skills and a track record of motivating, developing and attracting superior sales professionals.<br><br>- Exceptional presentation skills and extensive experience in client facing roles, making presentations to sophisticated, C-level individuals.<br><br><br>Core Capabilities:<br>We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:<br>- Ensure Accountability: holding self and others accountable to meet commitments.<br><br>- Drives Results: consistently achieving results, even under tough circumstances.<br><br>- Customer Focus: building strong customer relationships and delivering customer-centric solutions.<br><br>- Cultivate Innovation: creating new and better ways for the organization to be successful.<br><br>- Collaborates: building partnerships and working collaboratively with others.<br><br>- Courage: stepping up to address difficult issues, saying what needs to be said.<br><br><br>Applicants must be currently authorized to work in the Dubai (UAE) / Bahrain / Saudi Arabia on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.<br>I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.<br>Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com<br>ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.<br>Important Notice About Recruitment Scams<br>Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
( 20518 )<br><br>Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.<br><br>With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.<br><br>About The Role<br><br>The Assistant Manager is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using professional and effective communication and delivery methods. The development and training of self and direct reports is frequent and consistent to maintain quality and delivery of current, accurate information in an enthusiastic, educational and fun way. Plays an active role in assisting to develop and implement educational activities and programme evaluation in line with the Education Strategy and AZA Standards.<br><br>Key Duties And Responsibilities<br><br> Overseas the daily operations of the Marine Educator team to ensure the appropriate delivery of educational activities is maintained and of the highest standards Interacts and engages with guests and colleagues in an engaging and professional manner sharing information about marine life and conservation, and ensure Marine Educators comply to the same Delivers and delegates the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups. Monitors school and other educational program bookings and ensures required resources and team are briefed to deliver the best guest experience. Ensures that coaching and development on detailed knowledge of marine life, conservation and interpretation methods is carried out by supervisors through structured listening, research, participation, and delivery to Marine Educators by using learning resources provided. Ability to provide constructive feedback on frequent trainings and assessments Liaises closely with Admissions and Dive teams to update Marine Educators on educational programs and tours. Carries out and delegates administrative duties including scheduling, ordering of supplies, planning of events and generating reports. Supports the Manager, Conservation and Education in the development and implementation of both informal and formal educational programming, in line with the Education Strategy and AZA Standards. Undertake and generate reports relating to education and guest evaluation to inform educational programming enhancements and ensure KPI’s are met. Oversee and conduct regular quality and performance assessments for Marine Educators and Team Leaders in line with the training and assessment plan Continuous personal and professional development must be carried out for self and for Marine Educators with emphasis on conservation education Ensures that service standards are carried out by self and Marine Educators to maintain and exceed department targets for quality assurance guest surveys. Oversees that all information contained in SOP’s and department manuals are current and accurate Organizes and delivers meetings and trainings as needed Ensures a clean and safe environment for guests is maintained and the Marine Educator team abides by correct animal welfare practices. Assists in tracking, assessing and coaching colleagues conducting cross exposure programmes Assists in the recruiting of high-quality colleagues and manages the development, motivation, and retention of colleagues. Conducts and oversees sufficient onboarding for new colleagues in line with the onboarding plan. Assists in managing colleague performance through coaching and recognition, annual performance reviews, where applicable to improve colleagues’ output. Assist in performing disciplinary action and counseling when needed to ensure accountability and performance expectations are met. Promotes Colleague Engagement to maintain engaged colleagues throughout the course of the year. Assists in conflict resolution in difficult guest transactions. Must be skilled in articulate and professional communication, both verbally and written. Assists in conflict resolution involving colleagues and manage performance regularly. Must be skilled in articulate and professional communication, both verbally and written in accordance with HR practices and progressive correction. Liaise closely with Sales, DMCs, PR and Marketing departments for groups and media shoots Executes any additional and reasonable duties that may be asked in order to successfully, and efficiently carry out Aquarium operations. <br><br>About You<br><br> Bachelor’s Degree, preferably in Education, Biology, Zoology, Marine Science, Communication, or related field (desirable) Supervisory Experience of at least 2+ years Previous Experience in Education and Guest Experience in a zoo, aquarium or museum is required Previous experience in the development and implementation of educational programmes and materials Skills in conducting education evaluation for educational activities Proficient Skills in Microsoft Office / Outlook / Excel / Word / Power Point Strong interpersonal skills & organizational skills Strong administrative abilities accompanying a strong customer focus. Leadership abilities including but not limited to strong communication skills, follow-up & task management. Ability to work outdoors, as well as fast-paced conditions. Must be able to stand for long time periods and be able to be fit to walk around the property. The ability to troubleshoot and resolve problems quickly. <br><br>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.<br><br>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
( 20518 )<br><br>Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.<br><br>With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.<br><br>About The Role<br><br>The Assistant Manager is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using professional and effective communication and delivery methods. The development and training of self and direct reports is frequent and consistent to maintain quality and delivery of current, accurate information in an enthusiastic, educational and fun way. Plays an active role in assisting to develop and implement educational activities and programme evaluation in line with the Education Strategy and AZA Standards.<br><br>Key Duties And Responsibilities<br><br> Overseas the daily operations of the Marine Educator team to ensure the appropriate delivery of educational activities is maintained and of the highest standards Interacts and engages with guests and colleagues in an engaging and professional manner sharing information about marine life and conservation, and ensure Marine Educators comply to the same Delivers and delegates the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups. Monitors school and other educational program bookings and ensures required resources and team are briefed to deliver the best guest experience. Ensures that coaching and development on detailed knowledge of marine life, conservation and interpretation methods is carried out by supervisors through structured listening, research, participation, and delivery to Marine Educators by using learning resources provided. Ability to provide constructive feedback on frequent trainings and assessments Liaises closely with Admissions and Dive teams to update Marine Educators on educational programs and tours. Carries out and delegates administrative duties including scheduling, ordering of supplies, planning of events and generating reports. Supports the Manager, Conservation and Education in the development and implementation of both informal and formal educational programming, in line with the Education Strategy and AZA Standards. Undertake and generate reports relating to education and guest evaluation to inform educational programming enhancements and ensure KPI’s are met. Oversee and conduct regular quality and performance assessments for Marine Educators and Team Leaders in line with the training and assessment plan Continuous personal and professional development must be carried out for self and for Marine Educators with emphasis on conservation education Ensures that service standards are carried out by self and Marine Educators to maintain and exceed department targets for quality assurance guest surveys. Oversees that all information contained in SOP’s and department manuals are current and accurate Organizes and delivers meetings and trainings as needed Ensures a clean and safe environment for guests is maintained and the Marine Educator team abides by correct animal welfare practices. Assists in tracking, assessing and coaching colleagues conducting cross exposure programmes Assists in the recruiting of high-quality colleagues and manages the development, motivation, and retention of colleagues. Conducts and oversees sufficient onboarding for new colleagues in line with the onboarding plan. Assists in managing colleague performance through coaching and recognition, annual performance reviews, where applicable to improve colleagues’ output. Assist in performing disciplinary action and counseling when needed to ensure accountability and performance expectations are met. Promotes Colleague Engagement to maintain engaged colleagues throughout the course of the year. Assists in conflict resolution in difficult guest transactions. Must be skilled in articulate and professional communication, both verbally and written. Assists in conflict resolution involving colleagues and manage performance regularly. Must be skilled in articulate and professional communication, both verbally and written in accordance with HR practices and progressive correction. Liaise closely with Sales, DMCs, PR and Marketing departments for groups and media shoots Executes any additional and reasonable duties that may be asked in order to successfully, and efficiently carry out Aquarium operations. <br><br>About You<br><br> Bachelor’s Degree, preferably in Education, Biology, Zoology, Marine Science, Communication, or related field (desirable) Supervisory Experience of at least 2+ years Previous Experience in Education and Guest Experience in a zoo, aquarium or museum is required Previous experience in the development and implementation of educational programmes and materials Skills in conducting education evaluation for educational activities Proficient Skills in Microsoft Office / Outlook / Excel / Word / Power Point Strong interpersonal skills & organizational skills Strong administrative abilities accompanying a strong customer focus. Leadership abilities including but not limited to strong communication skills, follow-up & task management. Ability to work outdoors, as well as fast-paced conditions. Must be able to stand for long time periods and be able to be fit to walk around the property. The ability to troubleshoot and resolve problems quickly. <br><br>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.<br><br>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
Mandarin Oriental Jumeira, Dubai is looking for a Spa Concierge to join our Spa team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.<br><br>As Spa Concierge you will be responsible for the following duties: <br><br>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. Ensure that all standards of LQE, MOQA and Forbes are followed consistently. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities. Assist in the operations of all spa areas as required:Spa Reception Spa Retail Area Consultation pods Tea Lounges Maintain the cleanliness of The Spa; in particular the reception & retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards. Will be expected to aid therapists in setting up for treatments and clearing away after. Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance. Must be a team player and assist all spa and hotel colleagues where necessary. Ability to perform opening and closing duties. Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products. Must have good telephone skills and follow required telephone etiquette. Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner. Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa & Wellness. Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests "re-orientations". Courtesy to guests and colleagues at all times. Must have the ability to courteously interact and answer all spa and hotel related questions with guests. Communicate all messages promptly and to keep the Duty Manager informed as to any guests’ incidents and dissatisfactions. Assist in the smooth flow of the guests’ journey throughout the day. Must attend all training courses as deemed necessary. Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the spa & wellness. Oversees incoming and outgoing guest and spa colleagues business-related emails. Will be expected to assist various demonstrations and events. Recognize the importance of "sales" in every aspect of their role and be responsible for achieving set sales targets. Ensure all preferences, contact details and other relevant guest history information is entered into Spa Soft accurately. When receive LRA and Trip Advisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.<br>As Spa Concierge We Expect From You<br><br>Senior School qualification Minimum 2 years’ experience working in a 5-star hotel environment. A minimum of 1-year Front Office experience. Previous experience working in the Middle East Region is an advantage. Strong commands of Microsoft Office products, PSMS, GoConcierge, Hot SoS, and Rex. Ability to understand guest needs and expectations and to deliver superior customer service. Perform job with attention to details and the ability to organize and handle multiple tasks effectively. Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.<br><br>Our Commitment To You<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. A competitive salary and benefits packages
Additional Information<br><br>Job Number 26078933<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information<br><br>Job Number 26078933<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information<br><br>Job Number 26078933<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
<p>REPORTS TO: Owner / General Manager /Brand Heads
• Responsible to post for (Redline Brands & Bits & Pieces) in Social Media (Instagram/Facebook & so on) during peak viewing timing. Management to communicate timing & frequency by brand.
• Visiting the Salon & Shops a minimum of once per week to obtain social media content. Relevant Travel expenses will be reimbursed upon the submission of Original Receipts.
• Assisting Brand Heads in deploying brand strategies to generate consumer traffic, increase average baskets / spend per head and customer frequency.
• Responsible for drafting & executing approved marketing plans.
• Plans overall budget and individual budgets for all activities
• Analyses revenue of assigned brands across markets and suggests activities to boost KPIs.
• Responsible for training staff to ensure the success of all marketing initiatives.
• Improving store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross selling & up selling
• Analyzes results (Store events, direct marketing, promotions, PR…)
• Defines actions based on Mystery shopper reports, customer & blogger / Influencer feedback
• Compares budget versus actual spends on a monthly basis.
• Undertakes benchmarking of marketing activities against competition
• Develop relationships with key support stakeholders like Editors, Influencers, Mall Marketing.
• Monitors Store KPI’s & reports to Brand Heads
• Create Monthly Social Media timeline & images
• Weekly report of offers & packages sold
• Boost/ sponsored ads on social media platforms
• Daily stories on social media platforms
• Collect marketing collateral from partners
• Update email signature, awards wall & announcement on social platform, digital menu when winning an award
• Create creative videos of before/after of hair cuts, hair colours, nails etc.
• Approach influencers for collaboration with 306 Spa
• Create bridal posts, offers and promote the packages & services
• Maintain client database with Abu Dhabi & Dubai branch
• SMS Marketing ( credentials & instructions)
• 306 Spa Monthly offer to be discussed with Mr. Mark, Abu Dhabi & Dubai team.
• Share stylists & Nail technician’s images & stories on social media platform. (Photos & Videos)
• Photographer portfolios for future marketing collaterals ( Photos & videos)
• B2B collaborations ( Key contacts, agreement forms)
o Discounts
o Offers
o Government offices
o Hospitals/clinics
o Schools
o Wedding planners
o Stylists
o Personal Stylists
o Corporate groups
o Ambassadors
• Create Stylist Bios
• Maintaining relationships with brands for updated marketing collaterals such as photos, videos, events, discounts etc.
• Collaborations with editors of magazines, photoshoots, awards, events held internationally, locally and create offers for special occasions like mother’s day/ valentine’s day etc.
• Create Flyers to push products sales internally among employees or clients.
• Cross Marketing during events, collaborate with brands for space to set up nail stations or any other services they would be interested in.
• Social media engagement –like or comment on multiple users daily, post minimum 4 stories daily, promote offers online
• WhatsApp Marketing
o Share offers
o Updated catalogue
o Upcoming events
o New staffs bio to clients
• In salon Marketing – Use A5/A4 stands to promote the month offers internally.
• Managements Likes & Dislikes ( No Halloween, no revealing photos- less skin, covid precautions, consent of the clients are always needed before clicking an image of them, share for approval before posting)
• Developing an e-commerce 306 Spa Website
• Respond to clients on social media platform daily including the weekend.
• Collaborate with models for a free makeover, after approval from management
• Last minute cancellation post/ 20% on total bill for the stylist
• Search for competitions locally and internationally for stylists, nail technicians, bridal competitions for employees to participate in.
• Promotion of a new service or slow moving service ( Microdermabrasion, new set of eye lashes , semi-permanent make up, etc) discussion with management
• Slow or near expiration date products needs to be used on clients, or sold at a discounted rate in a special corner of the salon.
• Shutter Stock images – if the collateral we have is not satisfactory, provided its approved by the management
• Ambassadors Agreement form & three tier system
• Ambassador/Influencer sales tracker
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p><p>FEMALE Social Media Executive with Photographer & Videographer / Content Creator knowledge
Requirements: Minimum 3 years of hands-on experience in Social Media, Photography, Videography, Content Creation, photo/video editing, and social media content production. Creative mindset with a strong portfolio and attention to detail.
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p>
<p>REPORTS TO: Owner / General Manager /Brand Heads
• Responsible to post for (Redline Brands & Bits & Pieces) in Social Media (Instagram/Facebook & so on) during peak viewing timing. Management to communicate timing & frequency by brand.
• Visiting the Salon & Shops a minimum of once per week to obtain social media content. Relevant Travel expenses will be reimbursed upon the submission of Original Receipts.
• Assisting Brand Heads in deploying brand strategies to generate consumer traffic, increase average baskets / spend per head and customer frequency.
• Responsible for drafting & executing approved marketing plans.
• Plans overall budget and individual budgets for all activities
• Analyses revenue of assigned brands across markets and suggests activities to boost KPIs.
• Responsible for training staff to ensure the success of all marketing initiatives.
• Improving store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross selling & up selling
• Analyzes results (Store events, direct marketing, promotions, PR…)
• Defines actions based on Mystery shopper reports, customer & blogger / Influencer feedback
• Compares budget versus actual spends on a monthly basis.
• Undertakes benchmarking of marketing activities against competition
• Develop relationships with key support stakeholders like Editors, Influencers, Mall Marketing.
• Monitors Store KPI’s & reports to Brand Heads
• Create Monthly Social Media timeline & images
• Weekly report of offers & packages sold
• Boost/ sponsored ads on social media platforms
• Daily stories on social media platforms
• Collect marketing collateral from partners
• Update email signature, awards wall & announcement on social platform, digital menu when winning an award
• Create creative videos of before/after of hair cuts, hair colours, nails etc.
• Approach influencers for collaboration with 306 Spa
• Create bridal posts, offers and promote the packages & services
• Maintain client database with Abu Dhabi & Dubai branch
• SMS Marketing ( credentials & instructions)
• 306 Spa Monthly offer to be discussed with Mr. Mark, Abu Dhabi & Dubai team.
• Share stylists & Nail technician’s images & stories on social media platform. (Photos & Videos)
• Photographer portfolios for future marketing collaterals ( Photos & videos)
• B2B collaborations ( Key contacts, agreement forms)
o Discounts
o Offers
o Government offices
o Hospitals/clinics
o Schools
o Wedding planners
o Stylists
o Personal Stylists
o Corporate groups
o Ambassadors
• Create Stylist Bios
• Maintaining relationships with brands for updated marketing collaterals such as photos, videos, events, discounts etc.
• Collaborations with editors of magazines, photoshoots, awards, events held internationally, locally and create offers for special occasions like mother’s day/ valentine’s day etc.
• Create Flyers to push products sales internally among employees or clients.
• Cross Marketing during events, collaborate with brands for space to set up nail stations or any other services they would be interested in.
• Social media engagement –like or comment on multiple users daily, post minimum 4 stories daily, promote offers online
• WhatsApp Marketing
o Share offers
o Updated catalogue
o Upcoming events
o New staffs bio to clients
• In salon Marketing – Use A5/A4 stands to promote the month offers internally.
• Managements Likes & Dislikes ( No Halloween, no revealing photos- less skin, covid precautions, consent of the clients are always needed before clicking an image of them, share for approval before posting)
• Developing an e-commerce 306 Spa Website
• Respond to clients on social media platform daily including the weekend.
• Collaborate with models for a free makeover, after approval from management
• Last minute cancellation post/ 20% on total bill for the stylist
• Search for competitions locally and internationally for stylists, nail technicians, bridal competitions for employees to participate in.
• Promotion of a new service or slow moving service ( Microdermabrasion, new set of eye lashes , semi-permanent make up, etc) discussion with management
• Slow or near expiration date products needs to be used on clients, or sold at a discounted rate in a special corner of the salon.
• Shutter Stock images – if the collateral we have is not satisfactory, provided its approved by the management
• Ambassadors Agreement form & three tier system
• Ambassador/Influencer sales tracker
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p><p>FEMALE Social Media Executive with Photographer & Videographer / Content Creator knowledge
Requirements: Minimum 3 years of hands-on experience in Social Media, Photography, Videography, Content Creation, photo/video editing, and social media content production. Creative mindset with a strong portfolio and attention to detail.
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p>
Additional Information<br><br>Job Number 26107214<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>START YOUR JOURNEY WITH US<br><br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br><br>Love What You Do Even More<br><br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br><br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br><br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br><br>Experience:<br><br>Previous experience in similar role preferred <br><br>Skills and Knowledge<br><br>Strong Communication skills (verbal, listening, writing) Innovative Pro-active and reliable Able to work alone and within a team<br><br>Education or Certification<br><br>Good level of English essential <br><br>SPECIFIC DUTIES:<br><br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br><br>Leading Guest Experience And Guest Services Teams<br><br>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest experience and Front Office Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Guest Experience and Guest Services teams focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Guest Experience goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Guest experience on the Front Office operations and in turn the rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for guest experience and guest services associates. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation<br><br>MANAGEMENT COMPENTENCIES:<br><br>Leadership Managing Execution Building Relationships Generating Talent and Organizational Capability Learning and Applying Professional Expertis<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information<br><br>Job Number 26107086<br><br>Job Category Sales & Marketing<br><br>Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>START YOUR JOURNEY WITH US<br><br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br><br>Love What You Do Even More<br><br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br><br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br><br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br><br>Experience:<br><br>Bachelor’s degree in Marketing, Communications, Hospitality, Business, or related field preferred Minimum 5 years of experience in hospitality, luxury, lifestyle, or integrated marketing Previous leadership or managerial experience preferred Strong understanding of luxury hospitality positioning, digital marketing, PR, partnerships, and campaign execution Proven experience managing multiple stakeholders, agencies, and concurrent projects in fast-paced environments UAE market experience strongly preferred<br><br>Skills and Knowledge<br><br>Strong commercial awareness and understanding of hospitality business drivers Excellent organizational and project management capabilities Strong leadership and team management skills Excellent written and verbal English communication skills Ability to manage multiple priorities and timelines simultaneously Strong understanding of social media, digital marketing, PR and brand positioning Collaborative, solutions-oriented and adaptable mindset Strong interpersonal and stakeholder management skills <br><br>LEADERSHIP<br><br>Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>MANAGING EXECUTION<br><br>Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>BUILDING RELATIONSHIPS<br><br>Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>GENERATING TALENT AND ORGANIZATIONAL CAPABILITY<br><br>Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>LEARNING AND APPLYING PROFESSIONAL EXPERTISE<br><br>Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br><br>Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br><br>Technical Acumen-Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br><br>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.<br><br>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br><br>Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br><br>Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented<br><br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br><br>BUSINESS RESULTS<br><br>Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.<br><br>Essential Functions<br><br>Team Leadership & Productivity<br><br>Support the Multi-Property Director of Marketing in overseeing the day-to-day operations and productivity of the marketing team Help prioritize workflows, allocate resources, and ensure timely execution of projects and campaigns Foster a collaborative, high-performing, and solutions-oriented team culture Provide guidance and support to marketing managers, executives, coordinators, and creative team members <br><br>Strategy & Planning<br><br>Contribute toward annual and quarterly marketing strategy development across all properties and business segments Support campaign planning aligned with revenue goals, seasonality, brand positioning, and market demand Assist in identifying commercial opportunities, emerging trends, and new audience segments <br><br>Cross-Department Commercial Integration<br><br>Work closely with F&B, Revenue, Sales, Rooms, Operations, Spa, and Loyalty teams to ensure marketing initiatives support wider commercial objectives Ensure campaigns and activations are operationally aligned and commercially optimized Support integrated business planning across key hotel initiatives and launches <br><br>Project Management & Brand Initiatives<br><br>Manage timelines, workflows, and stakeholder coordination across major projects including:hotel enhancement programs restaurant launches repositioning initiatives seasonal campaigns partnerships and activations Ensure projects are executed efficiently and on schedule while maintaining brand standards and creative quality <br>Agency & Supplier Management<br><br>Manage external agencies, freelancers, production partners, and vendors to ensure quality output, timely delivery, and strong ROI Review creative deliverables and ensure alignment with brand positioning and campaign objectives Support briefing processes, production timelines, approvals, and campaign implementation <br><br>Partnerships, PR & Activations<br><br>Support the development of strategic partnerships, media collaborations, influencer initiatives, and brand activations Assist in identifying opportunities that drive awareness, footfall, audience engagement, and incremental revenue Collaborate with PR and digital teams on integrated storytelling opportunities <br><br>Marketing Communications Focus<br><br>Ensure all marketing collateral and communications align with Marriott brand standards and property positioning Support oversight of campaign messaging, visual identity, social media, content creation, and promotional activity Assist with campaign reporting, performance tracking, and marketing analysis<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.