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Customer Success & Delivery Manager, Abu Dhabi This role will be responsible for leading complex client integration projects while maintaining and developing strategic client relationships throughout the full integration-to-delivery lifecycle. The successful candidate will act as a key point of contact for clients, working closely with the Commercial Director to ensure continuity of relationships, successful project delivery, and ongoing solution performance. This is a highly visible role requiring a blend of project management, client success, analytical, and stakeholder management expertise. Responsibilities:Project Delivery & Integration Lead end-to-end client integration and implementation projects across multiple concurrent engagements. Manage project timelines, milestones, risks, dependencies, and stakeholder communications. Coordinate internal teams and external stakeholders to ensure successful project execution. Drive delivery excellence while ensuring projects are completed on time and within agreed objectives. Client Relationship Management Own and develop day-to-day client relationships alongside the respective Commercial Director. Act as a trusted advisor throughout the client lifecycle, ensuring continuity from implementation through ongoing service delivery. Maintain regular engagement with clients to understand business objectives, challenges, and opportunities. Support retention, growth, and long-term partnership development. Solution Performance & Analytics Monitor and evaluate solution performance using data and analytics. Analyse client performance metrics and provide actionable insights and recommendations. Identify trends, risks, and opportunities to improve client outcomes and overall service effectiveness. Develop and present performance reviews to both clients and internal stakeholders. Stakeholder Management Build strong working relationships across commercial, operational, product, and technical teams. Influence stakeholders at all levels internally and externally. Facilitate effective communication between clients and delivery teams. Skills / Experience Required:Significant experience managing complex client-facing projects and programmes. Strong background in Client Success Management, Technical Account Management, Account Management, or similar client delivery roles. Proven ability to manage multiple concurrent projects and client relationships. Excellent project management skills with experience delivering complex client integrations. Strong analytical mindset with the ability to interpret performance data, metrics, and business insights. Exceptional stakeholder management and relationship-building capabilities. Strong communication, presentation, and problem-solving skills. Experience working within commercial, contract delivery, or client services environments. Experience within security, fraud prevention, authentication, identity, or related technology sectors. Background in consulting, particularly management consulting. Experience supporting enterprise-level clients and large-scale implementations. Familiarity with technical integration projects and Saa S-based solutions.<br>Let op: vacaturefraude<br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via Whats App of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via Whats App or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB SUMMARY / INTRODUCTION:&nbsp;</strong><br>To lead the end-to-end delivery of enterprise integration and platform services by orchestrating cross-functional teams, aligning with strategic business goals, and ensuring timely, high-quality execution. The role is accountable for driving delivery excellence, optimizing resource utilization, and embedding SAFE agile and DevSecOps practices to accelerate digital transformation across the enterprise. Embed Value Stream Management (VSM) principles to align delivery efforts with measurable business outcomes, ensuring visibility and traceability across the entire delivery lifecycle.</p><br><p><br><strong>KEY RESPONSIBILITIES:</strong></p><br><ul><li>Lead the delivery of complex integration and platform initiatives across multiple value streams.</li><li>Ensure alignment of delivery outcomes with enterprise architecture, business priorities, and regulatory requirements.</li><li>Manage delivery roadmaps, milestones, and dependencies across internal and external teams.</li><li>Drive the adoption of agile delivery models, DevSecOps, and continuous integration/continuous deployment (CI/CD) practices.</li><li>Collaborate with engineering, architecture, and product teams to ensure delivery of scalable, secure, and reusable platform services.</li><li>Identify and mitigate delivery risks, ensuring proactive issue resolution and stakeholder communication.</li><li>Champion delivery governance, quality assurance, and audit readiness across all initiatives.</li><li>Provide leadership and direction to delivery teams, fostering a culture of accountability, innovation, and continuous improvement.</li><li>Maintain capacity planning, resource forecasting, and vendor management for delivery execution.</li><li>Ensure compliance with IT governance, risk, and regulatory frameworks.</li><li>Collaborate with enterprise architecture, security, infrastructure, and operations teams to ensure seamless delivery.</li><li>Track and report delivery KPIs, including velocity, quality, risk, and financial metrics.</li><li>Promote a culture of transparency, agility, and cross-functional collaboration.<br>&nbsp;</li></ul><p><strong>REQUIREMENTS / QUALIFICATIONS:</strong></p><br><ul><li>Proven experience in delivering large-scale integration and platform programs in complex enterprise environments.</li><li>Strong understanding of enterprise integration patterns, API platforms, and cloud-native delivery models.</li><li>Expertise in agile methodologies (Scrum, SAFe), DevSecOps, and CI/CD pipelines.</li><li>Strong stakeholder management, communication, and leadership skills.</li><li>Ability to manage cross-functional teams, vendors, and third-party delivery partners.</li><li>Deep understanding of banking technology landscapes, regulatory compliance, and risk management.</li><li>Exp Overall: 10+ Years.</li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Delivery Manager based in United Arab Emirates.<br><br>This is a senior delivery leadership role responsible for execution, quality, and outcomes across one or more client engagements.<br><br>You will combine technical delivery ownership, project management, commercial awareness, and people leadership to ensure predictable and successful outcomes.<br><br>The role requires close collaboration with Customer Success, Solution Architects, QA, Dev Ops, and other technical and business stakeholders.<br><br>You will translate client business needs into clear technical direction while maintaining control over scope, risks, resources, timelines, and delivery economics.<br><br>Beyond project execution, you will coach technical teams, strengthen accountability, and contribute to continuous improvement and long-term client success.<br><br>You will also help identify opportunities for innovation, including relevant AI use cases, while ensuring delivery remains aligned with business value.<br><br>This is a fully remote, full-time opportunity for an experienced technology delivery leader who can balance people, technology, execution, and commercial priorities.<br><br>Accountabilities<br><br>Own end-to-end delivery across assigned client engagements, including planning, execution cadence, scope management, quality, dependencies, and on-time outcomes. Lead delivery rhythms covering sprint planning, backlog management, execution tracking, releases, forecasts, risks, and dependencies. Ensure delivery teams follow agreed engineering standards, technical direction, and delivery processes. Translate client business problems into clear technical direction and ensure teams remain aligned with expected outcomes and business value. Lead product demonstrations and customer-facing sessions, ensuring solutions are clearly communicated and aligned with client expectations. Act as the primary delivery lead across engagements, extending traditional project management responsibilities with technical and operational leadership. Manage resource allocation and capacity planning across concurrent engagements while maintaining visibility into delivery performance. Establish delivery governance, KPIs, reporting, and accountability mechanisms to improve predictability and execution quality. Identify, manage, and escalate delivery and technical risks while proactively removing impediments to execution. Monitor delivery economics, utilization, scope, margin, and account-health signals, escalating risks and opportunities early. Manage and develop delivery team members or team leads through coaching, feedback, performance support, and career development. Foster a healthy, accountable team culture focused on ownership, quality, collaboration, and continuous improvement. Lead client stakeholder conversations, set expectations, steer discussions, and reframe priorities when required. Partner closely with Customer Success to align delivery execution, communication cadence, client expectations, and account objectives. Collaborate with Solution Architects, QA, Dev Ops, and shared technical services to ensure delivery plans are practical and executable. Serve as a primary escalation point for delivery and execution issues involving internal teams or client stakeholders. Communicate delivery progress in terms of business outcomes and value realization rather than task completion alone. Contribute to account strategy by identifying risks, opportunities, innovation initiatives, and potential AI use cases that can strengthen client outcomes. Support performance, compensation, growth, and organizational decisions in collaboration with leadership.<br><br>Requirements<br><br>Bring 8+ years of experience in software delivery environments, with significant responsibility for delivery execution and technical team leadership. Demonstrate a strong understanding of modern software development practices, system design principles, and architectural patterns. Have hands-on experience delivering projects within Agile environments such as Scrum, Kanban, or similar methodologies. Be familiar with at least one major cloud platform, such as Azure, AWS, or GCP, as well as modern Dev Ops practices and CI/CD concepts. Have proven ability to manage delivery planning, execution, dependencies, and risks across multiple concurrent engagements. Be proficient with delivery and project management tools such as Jira, Azure Dev Ops, or equivalent platforms. Demonstrate experience leading, coaching, and developing technical teams, including providing performance feedback and supporting career growth. Be comfortable operating as a people manager and contributing to performance and compensation decisions. Possess strong communication and collaboration skills, particularly when working with Customer Success, technical teams, clients, and other cross-functional stakeholders. Demonstrate sound judgment under pressure and the ability to balance delivery speed, quality, technical considerations, and commercial outcomes. Have a trusted leadership presence and the ability to lead through clarity, accountability, influence, and credibility rather than formal authority. A Bachelor's degree in Computer Science, Engineering, or a related field is a plus. Experience leading teams or engagements in Data and Analytics, technology consulting, professional services, or Saa S environments is advantageous. Experience managing distributed or remote teams is desirable. Agile, Scrum, project management, or cloud certifications are considered a plus but are not required.<br><br>Benefits<br><br>Long-term, full-time employment. Fully remote work. Competitive salary in USD.20+ paid time-off days. Opportunity to lead complex technology engagements and directly influence client outcomes. Exposure to modern software delivery, cloud, Dev Ops, AI, data, and technology consulting environments. Opportunities to develop technical and people leadership capabilities while working with distributed teams. Cross-functional collaboration with delivery, engineering, customer success, architecture, QA, and Dev Ops professionals.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced Project Delivery Manager to lead the successful execution of Oil &amp; Gas EPC projects in the UAE. The role will oversee project delivery from planning through completion, ensuring projects are delivered safely, on time, within budget, and to required quality standards. The ideal candidate will have strong Project Management experience in the Oil &amp; Gas sector and a proven EPC background.</p><ul><li>Lead the overall delivery and execution of Oil &amp; Gas EPC projects from project initiation through completion and handover.</li><li>Develop and manage project execution plans, schedules, budgets, resources, and deliverables.</li><li>Coordinate and oversee Engineering, Procurement, Construction, Commissioning, and other project activities.</li><li>Manage multidisciplinary project teams, contractors, subcontractors, vendors, and other stakeholders.</li><li>Monitor project progress, identify risks and potential delays, and implement appropriate corrective actions.</li><li>Ensure projects are delivered in accordance with approved scope, schedule, budget, quality, HSE, and contractual requirements.</li><li>Maintain effective communication with clients, consultants, project teams, and senior management.</li><li>Review project performance, including cost, schedule, resources, and key performance indicators.</li><li>Support contract administration, variation management, claims, and commercial matters as required.</li><li>Ensure compliance with applicable Oil &amp; Gas industry standards, company procedures, and UAE regulations.</li><li>Lead project meetings and provide regular progress reports and updates to management and clients.</li><li>Identify opportunities to improve project delivery, efficiency, and overall project performance.</li><li>Ensure proper project closeout, documentation, commissioning, and handover.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements</p><ul><li>Proven experience in <b>Project Management / Project Delivery</b> within the <b>Oil &amp; Gas industry</b>.</li><li>Strong experience working on <b>EPC projects</b> from planning through execution and completion.</li><li>Demonstrated ability to manage projects, multidisciplinary teams, contractors, and multiple stakeholders.</li><li>Strong knowledge of project planning, scheduling, cost control, risk management, and project execution.</li><li>Excellent leadership, communication, coordination, and problem-solving skills.</li><li>Ability to manage projects in a fast-paced and challenging EPC environment.</li><li>Bachelor’s degree in Engineering, Project Management, or a related technical field is preferred.</li><li>Relevant professional certifications such as <b>PMP</b> or equivalent are an advantage.</li><li>UAE / GCC project experience is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><br>We are seeking a highly experienced Digital Delivery Manager to lead, govern, and advance Digital Design delivery across our Buildings Design business. <br>This senior role will be responsible for setting and implementing digital delivery strategies, improving multidisciplinary design workflows, and embedding current and emerging technologies across Architecture, Engineering, Project Delivery and Design Management teams. <br>The successful candidate will combine deep technical knowledge of BIM, Revit-based Delivery, Parametric Design, Design Automation, Digital Twins, and Data-Led Workflows with the leadership capability to drive adoption across a consulting engineering environment<br>Key Responsibilities:<br> Lead the digital delivery strategy for Buildings Design projects, ensuring consistent, efficient, and high-quality delivery across multidisciplinary teams.<br> Assist/Input into the production, oversee the implementation, and ensure maintenance of BIM execution plans, digital delivery standards, model production protocols, information management workflows, and quality assurance procedures.<br> Champion ISO 19650-aligned information management, Common Data Environment governance, model federation, clash detection, issue management, data validation, and structured digital handover processes.<br> Provide leadership to the BIM Managers for Revit-based design delivery across architectural, structural, mechanical, electrical, public health, and specialist design disciplines.<br> Drive the adoption of parametric and computational design workflows using tools such as Rhino, Grasshopper, Dynamo, Python, and related scripting or visual programming environments.<br> Identify opportunities to convert analogue or repetitive design, checking, reporting, and coordination processes into automated digital workflows.<br> Lead the implementation of design automation tools that improve productivity, reduce rework, enhance quality, and support more consistent design outcomes.<br> Guide project teams in the development and implementation of Digital Twin strategies, including asset data structuring, model readiness, operational data requirements, and lifecycle information handover.<br> Evaluate and integrate emerging digital delivery technologies, including AI-assisted design workflows, model checking platforms, automated reporting tools, data dashboards, reality capture, cloud collaboration platforms, and Digital Twin environments.<br> Work closely with design directors, project managers, discipline leads, BIM managers, and delivery teams to align digital solutions with business objectives and project requirements.<br> Establish training, mentoring, and upskilling programmes to improve digital capability across design teams.<br> Act as the senior digital delivery point of contact for clients, partners, subconsultants, contractors, and internal leadership teams.<br> Ensure any new protocols align with the wider Stantec Group policies and procedures.<br> Engage with Global initiatives for standardisation of Stantec workflows and standards, representing Buildings Middle East.<br><br><br><b>Qualifications</b><br> Bachelor’s degree in Architecture, Engineering, Construction Management, Computational Design, Digital Design, or a related built environment discipline.<br> Professional certifications in BIM, Digital Delivery, Information Management, or relevant software platforms are highly desirable.<br> Autodesk Certified Professional, Revit certification, Computational Design training, or equivalent technical credentials would be advantageous.<br> Minimum 10–15 years of progressive experience in BIM, digital delivery, design technology, or related roles within an engineering consultancy, architecture practice, multidisciplinary design firm, or major built environment organisation.<br> At least 5 years in a leadership role managing BIM, digital delivery, computational design, automation, or information management teams driving adoption and transformational change at a regional business level.<br> Proven experience delivering complex Buildings Design projects across multiple disciplines and project stages, from concept design through detailed design, tender, construction support, and handover.<br> Demonstrated experience developing and implementing BIM standards, digital delivery frameworks, automation strategies, and project-specific digital execution plans.<br> Strong understanding of engineering consultancy workflows, design coordination requirements, project delivery governance, and client-facing delivery expectations.<br>Technical Knowledge and Software Requirements:<br> Advanced knowledge of BIM authoring and coordination tools, particularly Autodesk Revit, Navisworks, Autodesk Construction Cloud, BIM 360, BIM Collaborate Pro, and related Autodesk ecosystem tools.<br> Strong working knowledge of model federation, clash detection, issue tracking, model auditing, information exchange, and digital QA/QC workflows.<br> Advanced understanding of parametric and computational design platforms such as Rhino, Grasshopper, Dynamo, and associated plug-ins or scripting environments.<br> Knowledge of design automation approaches using Dynamo, Grasshopper, Python, C#, APIs, custom Revit add-ins, Rhino.Inside.Revit, Speckle, Power Automate, Power BI, and other workflow automation platforms.<br> Familiarity with Digital Twin development and implementation, including asset information requirements, data schemas, model classification, IoT integration concepts, operational readiness, and integration with facilities management or asset management systems.<br> Experience with Common Data Environments and collaboration platforms such as Autodesk Construction Cloud, ProjectWise, Trimble Connect, BIMcollab, Revizto, SharePoint, and similar project delivery environments.<br> Awareness of current and emerging tools for reality capture, laser scanning, photogrammetry, AI-assisted model checking, generative design, automated code checking, data dashboards, and model-based reporting.<br> Strong understanding of ISO 19650 principles, BIM Execution Plans, Exchange Information Requirements, Asset Information Requirements, naming conventions, classification systems, and information delivery milestones.<br>Design Automation and Innovation Competencies:<br> Ability to identify repetitive design, documentation, checking, scheduling, quantity extraction, reporting, and coordination tasks that can be automated.<br> Experience developing or leading automation workflows that improve speed, accuracy, consistency, and design quality.<br> Ability to translate analogue processes, spreadsheet-based tools, manual checking routines, and discipline-specific workflows into scalable automated solutions.<br> Strong understanding of data-driven design, computational logic, interoperability, open data exchange, and integration between modelling, analysis, reporting, and project controls systems.<br> Ability to evaluate new technology against business value, project needs, user adoption, risk, cost, and measurable productivity benefits.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><br>We are seeking a highly experienced Digital Delivery Manager to lead, govern, and advance Digital Design delivery across our Buildings Design business. <br>This senior role will be responsible for setting and implementing digital delivery strategies, improving multidisciplinary design workflows, and embedding current and emerging technologies across Architecture, Engineering, Project Delivery and Design Management teams. <br>The successful candidate will combine deep technical knowledge of BIM, Revit-based Delivery, Parametric Design, Design Automation, Digital Twins, and Data-Led Workflows with the leadership capability to drive adoption across a consulting engineering environment<br>Key Responsibilities:<br> Lead the digital delivery strategy for Buildings Design projects, ensuring consistent, efficient, and high-quality delivery across multidisciplinary teams.<br> Assist/Input into the production, oversee the implementation, and ensure maintenance of BIM execution plans, digital delivery standards, model production protocols, information management workflows, and quality assurance procedures.<br> Champion ISO 19650-aligned information management, Common Data Environment governance, model federation, clash detection, issue management, data validation, and structured digital handover processes.<br> Provide leadership to the BIM Managers for Revit-based design delivery across architectural, structural, mechanical, electrical, public health, and specialist design disciplines.<br> Drive the adoption of parametric and computational design workflows using tools such as Rhino, Grasshopper, Dynamo, Python, and related scripting or visual programming environments.<br> Identify opportunities to convert analogue or repetitive design, checking, reporting, and coordination processes into automated digital workflows.<br> Lead the implementation of design automation tools that improve productivity, reduce rework, enhance quality, and support more consistent design outcomes.<br> Guide project teams in the development and implementation of Digital Twin strategies, including asset data structuring, model readiness, operational data requirements, and lifecycle information handover.<br> Evaluate and integrate emerging digital delivery technologies, including AI-assisted design workflows, model checking platforms, automated reporting tools, data dashboards, reality capture, cloud collaboration platforms, and Digital Twin environments.<br> Work closely with design directors, project managers, discipline leads, BIM managers, and delivery teams to align digital solutions with business objectives and project requirements.<br> Establish training, mentoring, and upskilling programmes to improve digital capability across design teams.<br> Act as the senior digital delivery point of contact for clients, partners, subconsultants, contractors, and internal leadership teams.<br> Ensure any new protocols align with the wider Stantec Group policies and procedures.<br> Engage with Global initiatives for standardisation of Stantec workflows and standards, representing Buildings Middle East.<br><br><br><b>Qualifications</b><br> Bachelor’s degree in Architecture, Engineering, Construction Management, Computational Design, Digital Design, or a related built environment discipline.<br> Professional certifications in BIM, Digital Delivery, Information Management, or relevant software platforms are highly desirable.<br> Autodesk Certified Professional, Revit certification, Computational Design training, or equivalent technical credentials would be advantageous.<br> Minimum 10–15 years of progressive experience in BIM, digital delivery, design technology, or related roles within an engineering consultancy, architecture practice, multidisciplinary design firm, or major built environment organisation.<br> At least 5 years in a leadership role managing BIM, digital delivery, computational design, automation, or information management teams driving adoption and transformational change at a regional business level.<br> Proven experience delivering complex Buildings Design projects across multiple disciplines and project stages, from concept design through detailed design, tender, construction support, and handover.<br> Demonstrated experience developing and implementing BIM standards, digital delivery frameworks, automation strategies, and project-specific digital execution plans.<br> Strong understanding of engineering consultancy workflows, design coordination requirements, project delivery governance, and client-facing delivery expectations.<br>Technical Knowledge and Software Requirements:<br> Advanced knowledge of BIM authoring and coordination tools, particularly Autodesk Revit, Navisworks, Autodesk Construction Cloud, BIM 360, BIM Collaborate Pro, and related Autodesk ecosystem tools.<br> Strong working knowledge of model federation, clash detection, issue tracking, model auditing, information exchange, and digital QA/QC workflows.<br> Advanced understanding of parametric and computational design platforms such as Rhino, Grasshopper, Dynamo, and associated plug-ins or scripting environments.<br> Knowledge of design automation approaches using Dynamo, Grasshopper, Python, C#, APIs, custom Revit add-ins, Rhino.Inside.Revit, Speckle, Power Automate, Power BI, and other workflow automation platforms.<br> Familiarity with Digital Twin development and implementation, including asset information requirements, data schemas, model classification, IoT integration concepts, operational readiness, and integration with facilities management or asset management systems.<br> Experience with Common Data Environments and collaboration platforms such as Autodesk Construction Cloud, ProjectWise, Trimble Connect, BIMcollab, Revizto, SharePoint, and similar project delivery environments.<br> Awareness of current and emerging tools for reality capture, laser scanning, photogrammetry, AI-assisted model checking, generative design, automated code checking, data dashboards, and model-based reporting.<br> Strong understanding of ISO 19650 principles, BIM Execution Plans, Exchange Information Requirements, Asset Information Requirements, naming conventions, classification systems, and information delivery milestones.<br>Design Automation and Innovation Competencies:<br> Ability to identify repetitive design, documentation, checking, scheduling, quantity extraction, reporting, and coordination tasks that can be automated.<br> Experience developing or leading automation workflows that improve speed, accuracy, consistency, and design quality.<br> Ability to translate analogue processes, spreadsheet-based tools, manual checking routines, and discipline-specific workflows into scalable automated solutions.<br> Strong understanding of data-driven design, computational logic, interoperability, open data exchange, and integration between modelling, analysis, reporting, and project controls systems.<br> Ability to evaluate new technology against business value, project needs, user adoption, risk, cost, and measurable productivity benefits.<br> </div>

???????? WE’RE HIRING: SERVICE DELIVERY MANAGER ???????????? Dubai, United Arab Emirates ???????????? IT Service Delivery | Operations | Customer Experience???? Management Opportunity | Service Excellence | Career Growth✨ LEAD SERVICE EXCELLENCE. DRIVE PERFORMANCE. DELIVER RESULTS IN DUBAI! We’re looking for an experienced Service Delivery Manager to oversee service operations, strengthen client relationships, and ensure consistent delivery against agreed performance standards. If you have strong leadership, stakeholder-management, and operational skills, this could be your next career opportunity! ???????????? ROLE RESPONSIBILITIES???? Manage end-to-end service delivery and ensure services consistently meet agreed objectives and SLAs.???? Monitor KPIs, SLAs, service quality, availability, response times, and customer satisfaction.???? Build strong relationships with clients, business stakeholders, vendors, and internal teams.???? Oversee incident, problem, request, and escalation management to ensure timely resolution.???? Coordinate change and service-improvement initiatives while minimizing operational disruption.???? Prepare service reports, performance dashboards, reviews, and management updates.???? Identify service risks, recurring issues, and operational gaps, then implement corrective actions.⚙️ Drive continuous improvement across processes, systems, workflows, and service performance.???? Lead, coach, and develop service delivery and operations teams.???? Work closely with technical, project, security, infrastructure, and business teams to deliver reliable services.???? QUALIFICATIONS???? Bachelor’s degree in IT, Computer Science, Business Administration, or a related field preferred.???? 5+ years of experience in service delivery, IT operations, customer success, or technology management.????️ Strong understanding of ITSM, SLA management, incident/problem/change management, and service governance.???? Knowledge of ITIL frameworks and service-management best practices.???? Experience with ITSM platforms such as Service Now, Jira Service Management, or similar tools.???? Strong analytical, reporting, problem-solving, and decision-making abilities.???? Excellent communication, stakeholder-management, negotiation, and leadership skills.???????? UAE/GCC experience is an advantage.???? ITIL, PMP, PRINCE2, or relevant professional certifications are an advantage.???? WHY JOIN US????? Take a key leadership role in service operations within Dubai’s dynamic business environment.???? Drive measurable improvements in service quality, efficiency, and customer satisfaction.???? Work with modern technology, service-management platforms, and cross-functional teams.???? Collaborate with clients and professionals in a diverse international environment.???? Build strong leadership experience with opportunities for long-term career progression.???? READY TO LEAD SERVICE DELIVERY TO THE NEXT LEVEL????? APPLY NOW! Bring your leadership, operational expertise, and passion for service excellence to an exciting Service Delivery Manager opportunity in Dubai, UAE! ????????????#Hiring #Service Delivery Manager #Service Delivery #ITService Management #ITJobs #Dubai Jobs #UAEJobs #ITIL #Operations Manager #Technology Jobs #Dubai Careers #Now Hiring

Job Description<br><br>Job Purpose:<br><br>The role is responsible for leading the engineering delivery of infrastructure and software development work packages, ensuring projects are delivered on time, within budget, and to the highest quality standards. The successful candidate will work closely with cross-functional teams, customers, and stakeholders to drive successful project execution throughout the "Build & Run" lifecycle.<br><br>Key Responsibilities<br><br>Lead the planning, execution, and delivery of engineering work packages, including scheduling, budget control, risk management, and resource planning. Monitor project progress, track milestones, and ensure successful delivery within agreed timelines and budgets. Coordinate and manage customer meetings, project reviews, and progress reporting. Collaborate with multidisciplinary teams, including Systems Engineering, Software Development, Infrastructure, Cybersecurity, and IVVQ. Work closely with the Project Manager and engineering discipline leads to ensure effective resource allocation and skills management. Identify and resolve delivery risks, issues, and bottlenecks to maintain project momentum. Promote Agile and Lean methodologies to improve delivery performance and team efficiency. Build strong relationships with customers and internal stakeholders to ensure project objectives are achieved. Mentor and support delivery teams, encouraging continuous improvement and knowledge sharing. Ensure all engineering activities comply with quality, cybersecurity, and project governance requirements.<br><br>Qualifications And Experience<br><br>Master's Degree in Software Engineering, Computer Science, or a related engineering discipline. Minimum 5 years of experience in software or engineering delivery, with at least 3 years in a Delivery Manager or Work Package Manager role. Experience delivering complex engineering or software projects within multidisciplinary and multicultural environments. Strong understanding of project management principles, including planning, scheduling, risk management, stakeholder management, and reporting. Experience working with Software Engineers, Dev Ops Engineers, Solution Architects, and Systems Engineering teams. Proficiency with project management and collaboration tools such as Jira, Git Lab, and similar platforms. Knowledge of Agile, Lean, and collaborative engineering practices. Experience in environments with high cybersecurity and critical system requirements is highly desirable. PMP or IPMA certification is an advantage. Fluent in English; French and/or Arabic is a plus.<br><br>Requirements<br><br>Engineering Delivery Manager

Door-to-door delivery across Abu Dhabi Real-time tracking & updates Professional & uniformed riders Safe & secure handling guaranteed

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Requisition Number:</strong> 24494BR<br><strong>Description:</strong><br>We are seeking a highly experienced Digital Delivery Manager to lead, govern, and advance Digital Design delivery across our Buildings Design business.<br>This senior role will be responsible for setting and implementing digital delivery strategies, improving multidisciplinary design workflows, and embedding current and emerging technologies across Architecture, Engineering, Project Delivery and Design Management teams.<br>The successful candidate will combine deep technical knowledge of BIM, Revit-based Delivery, Parametric Design, Design Automation, Digital Twins, and Data-Led Workflows with the leadership capability to drive adoption across a consulting engineering environment<br>Key Responsibilities:<br> Lead the digital delivery strategy for Buildings Design projects, ensuring consistent, efficient, and high-quality delivery across multidisciplinary teams.<br> Assist/Input into the production, oversee the implementation, and ensure maintenance of BIM execution plans, digital delivery standards, model production protocols, information management workflows, and quality assurance procedures.<br> Champion ISO 19650-aligned information management, Common Data Environment governance, model federation, clash detection, issue management, data validation, and structured digital handover processes.<br> Provide leadership to the BIM Managers for Revit-based design delivery across architectural, structural, mechanical, electrical, public health, and specialist design disciplines.<br> Drive the adoption of parametric and computational design workflows using tools such as Rhino, Grasshopper, Dynamo, Python, and related scripting or visual programming environments.<br> Identify opportunities to convert analogue or repetitive design, checking, reporting, and coordination processes into automated digital workflows.<br> Lead the implementation of design automation tools that improve productivity, reduce rework, enhance quality, and support more consistent design outcomes.<br> Guide project teams in the development and implementation of Digital Twin strategies, including asset data structuring, model readiness, operational data requirements, and lifecycle information handover.<br> Evaluate and integrate emerging digital delivery technologies, including AI-assisted design workflows, model checking platforms, automated reporting tools, data dashboards, reality capture, cloud collaboration platforms, and Digital Twin environments.<br> Work closely with design directors, project managers, discipline leads, BIM managers, and delivery teams to align digital solutions with business objectives and project requirements.<br> Establish training, mentoring, and upskilling programmes to improve digital capability across design teams.<br> Act as the senior digital delivery point of contact for clients, partners, subconsultants, contractors, and internal leadership teams.<br> Ensure any new protocols align with the wider Stantec Group policies and procedures.<br> Engage with Global initiatives for standardisation of Stantec workflows and standards, representing Buildings Middle East.<br><strong>Qualifications:</strong><br> Bachelor’s degree in Architecture, Engineering, Construction Management, Computational Design, Digital Design, or a related built environment discipline.<br> Professional certifications in BIM, Digital Delivery, Information Management, or relevant software platforms are highly desirable.<br> Autodesk Certified Professional, Revit certification, Computational Design training, or equivalent technical credentials would be advantageous.<br> Minimum 10–15 years of progressive experience in BIM, digital delivery, design technology, or related roles within an engineering consultancy, architecture practice, multidisciplinary design firm, or major built environment organisation.<br> At least 5 years in a leadership role managing BIM, digital delivery, computational design, automation, or information management teams driving adoption and transformational change at a regional business level.<br> Proven experience delivering complex Buildings Design projects across multiple disciplines and project stages, from concept design through detailed design, tender, construction support, and handover.<br> Demonstrated experience developing and implementing BIM standards, digital delivery frameworks, automation strategies, and project-specific digital execution plans.<br> Strong understanding of engineering consultancy workflows, design coordination requirements, project delivery governance, and client-facing delivery expectations.<br>Technical Knowledge and Software Requirements:<br> Advanced knowledge of BIM authoring and coordination tools, particularly Autodesk Revit, Navisworks, Autodesk Construction Cloud, BIM 360, BIM Collaborate Pro, and related Autodesk ecosystem tools.<br> Strong working knowledge of model federation, clash detection, issue tracking, model auditing, information exchange, and digital QA/QC workflows.<br> Advanced understanding of parametric and computational design platforms such as Rhino, Grasshopper, Dynamo, and associated plug-ins or scripting environments.<br> Knowledge of design automation approaches using Dynamo, Grasshopper, Python, C#, APIs, custom Revit add-ins, Rhino.Inside.Revit, Speckle, Power Automate, Power BI, and other workflow automation platforms.<br> Familiarity with Digital Twin development and implementation, including asset information requirements, data schemas, model classification, IoT integration concepts, operational readiness, and integration with facilities management or asset management systems.<br> Experience with Common Data Environments and collaboration platforms such as Autodesk Construction Cloud, ProjectWise, Trimble Connect, BIMcollab, Revizto, SharePoint, and similar project delivery environments.<br> Awareness of current and emerging tools for reality capture, laser scanning, photogrammetry, AI-assisted model checking, generative design, automated code checking, data dashboards, and model-based reporting.<br> Strong understanding of ISO 19650 principles, BIM Execution Plans, Exchange Information Requirements, Asset Information Requirements, naming conventions, classification systems, and information delivery milestones.<br>Design Automation and Innovation Competencies:<br> Ability to identify repetitive design, documentation, checking, scheduling, quantity extraction, reporting, and coordination tasks that can be automated.<br> Experience developing or leading automation workflows that improve speed, accuracy, consistency, and design quality.<br> Ability to translate analogue processes, spreadsheet-based tools, manual checking routines, and discipline-specific workflows into scalable automated solutions.<br> Strong understanding of data-driven design, computational logic, interoperability, open data exchange, and integration between modelling, analysis, reporting, and project controls systems.<br> Ability to evaluate new technology against business value, project needs, user adoption, risk, cost, and measurable productivity benefits.<br><strong>Preferred Specifications:</strong><br>Leadership and Business Competencies<br> Strong leadership capability with experience managing, mentoring, and developing BIM, digital delivery, and design technology teams.<br> Excellent communication skills with the ability to engage senior leadership, clients, project managers, discipline leads, and technical production teams.<br> Commercial awareness and the ability to link digital delivery improvements to productivity, quality, risk reduction, margin protection, and improved project outcomes.<br> Ability to influence change and drive digital adoption across multidisciplinary teams with varying levels of digital maturity.<br> Strong project governance mindset, including planning, workload management, delivery assurance, risk management, and quality control.<br> Ability to prepare digital delivery strategies, implementation roadmaps, business cases, training plans, technical standards, and performance dashboards.<br> Collaborative, proactive, and solutions-focused approach with a commitment to continuous improvement and innovation.<br><strong>About Stantec:</strong><br>We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.<br>The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!<br><strong>Work Location(s):United Arab Emirates-Dubai</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Job Type:</strong> <strong>Regular</strong><br><strong>Job Category:</strong> <strong>Engineering Other, Internet/WWW, Technology</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Requisition Number:</strong> 24494BR<br><strong>Description:</strong><br>We are seeking a highly experienced Digital Delivery Manager to lead, govern, and advance Digital Design delivery across our Buildings Design business.<br>This senior role will be responsible for setting and implementing digital delivery strategies, improving multidisciplinary design workflows, and embedding current and emerging technologies across Architecture, Engineering, Project Delivery and Design Management teams.<br>The successful candidate will combine deep technical knowledge of BIM, Revit-based Delivery, Parametric Design, Design Automation, Digital Twins, and Data-Led Workflows with the leadership capability to drive adoption across a consulting engineering environment<br>Key Responsibilities:<br> Lead the digital delivery strategy for Buildings Design projects, ensuring consistent, efficient, and high-quality delivery across multidisciplinary teams.<br> Assist/Input into the production, oversee the implementation, and ensure maintenance of BIM execution plans, digital delivery standards, model production protocols, information management workflows, and quality assurance procedures.<br> Champion ISO 19650-aligned information management, Common Data Environment governance, model federation, clash detection, issue management, data validation, and structured digital handover processes.<br> Provide leadership to the BIM Managers for Revit-based design delivery across architectural, structural, mechanical, electrical, public health, and specialist design disciplines.<br> Drive the adoption of parametric and computational design workflows using tools such as Rhino, Grasshopper, Dynamo, Python, and related scripting or visual programming environments.<br> Identify opportunities to convert analogue or repetitive design, checking, reporting, and coordination processes into automated digital workflows.<br> Lead the implementation of design automation tools that improve productivity, reduce rework, enhance quality, and support more consistent design outcomes.<br> Guide project teams in the development and implementation of Digital Twin strategies, including asset data structuring, model readiness, operational data requirements, and lifecycle information handover.<br> Evaluate and integrate emerging digital delivery technologies, including AI-assisted design workflows, model checking platforms, automated reporting tools, data dashboards, reality capture, cloud collaboration platforms, and Digital Twin environments.<br> Work closely with design directors, project managers, discipline leads, BIM managers, and delivery teams to align digital solutions with business objectives and project requirements.<br> Establish training, mentoring, and upskilling programmes to improve digital capability across design teams.<br> Act as the senior digital delivery point of contact for clients, partners, subconsultants, contractors, and internal leadership teams.<br> Ensure any new protocols align with the wider Stantec Group policies and procedures.<br> Engage with Global initiatives for standardisation of Stantec workflows and standards, representing Buildings Middle East.<br><strong>Qualifications:</strong><br> Bachelor’s degree in Architecture, Engineering, Construction Management, Computational Design, Digital Design, or a related built environment discipline.<br> Professional certifications in BIM, Digital Delivery, Information Management, or relevant software platforms are highly desirable.<br> Autodesk Certified Professional, Revit certification, Computational Design training, or equivalent technical credentials would be advantageous.<br> Minimum 10–15 years of progressive experience in BIM, digital delivery, design technology, or related roles within an engineering consultancy, architecture practice, multidisciplinary design firm, or major built environment organisation.<br> At least 5 years in a leadership role managing BIM, digital delivery, computational design, automation, or information management teams driving adoption and transformational change at a regional business level.<br> Proven experience delivering complex Buildings Design projects across multiple disciplines and project stages, from concept design through detailed design, tender, construction support, and handover.<br> Demonstrated experience developing and implementing BIM standards, digital delivery frameworks, automation strategies, and project-specific digital execution plans.<br> Strong understanding of engineering consultancy workflows, design coordination requirements, project delivery governance, and client-facing delivery expectations.<br>Technical Knowledge and Software Requirements:<br> Advanced knowledge of BIM authoring and coordination tools, particularly Autodesk Revit, Navisworks, Autodesk Construction Cloud, BIM 360, BIM Collaborate Pro, and related Autodesk ecosystem tools.<br> Strong working knowledge of model federation, clash detection, issue tracking, model auditing, information exchange, and digital QA/QC workflows.<br> Advanced understanding of parametric and computational design platforms such as Rhino, Grasshopper, Dynamo, and associated plug-ins or scripting environments.<br> Knowledge of design automation approaches using Dynamo, Grasshopper, Python, C#, APIs, custom Revit add-ins, Rhino.Inside.Revit, Speckle, Power Automate, Power BI, and other workflow automation platforms.<br> Familiarity with Digital Twin development and implementation, including asset information requirements, data schemas, model classification, IoT integration concepts, operational readiness, and integration with facilities management or asset management systems.<br> Experience with Common Data Environments and collaboration platforms such as Autodesk Construction Cloud, ProjectWise, Trimble Connect, BIMcollab, Revizto, SharePoint, and similar project delivery environments.<br> Awareness of current and emerging tools for reality capture, laser scanning, photogrammetry, AI-assisted model checking, generative design, automated code checking, data dashboards, and model-based reporting.<br> Strong understanding of ISO 19650 principles, BIM Execution Plans, Exchange Information Requirements, Asset Information Requirements, naming conventions, classification systems, and information delivery milestones.<br>Design Automation and Innovation Competencies:<br> Ability to identify repetitive design, documentation, checking, scheduling, quantity extraction, reporting, and coordination tasks that can be automated.<br> Experience developing or leading automation workflows that improve speed, accuracy, consistency, and design quality.<br> Ability to translate analogue processes, spreadsheet-based tools, manual checking routines, and discipline-specific workflows into scalable automated solutions.<br> Strong understanding of data-driven design, computational logic, interoperability, open data exchange, and integration between modelling, analysis, reporting, and project controls systems.<br> Ability to evaluate new technology against business value, project needs, user adoption, risk, cost, and measurable productivity benefits.<br><strong>Preferred Specifications:</strong><br>Leadership and Business Competencies<br> Strong leadership capability with experience managing, mentoring, and developing BIM, digital delivery, and design technology teams.<br> Excellent communication skills with the ability to engage senior leadership, clients, project managers, discipline leads, and technical production teams.<br> Commercial awareness and the ability to link digital delivery improvements to productivity, quality, risk reduction, margin protection, and improved project outcomes.<br> Ability to influence change and drive digital adoption across multidisciplinary teams with varying levels of digital maturity.<br> Strong project governance mindset, including planning, workload management, delivery assurance, risk management, and quality control.<br> Ability to prepare digital delivery strategies, implementation roadmaps, business cases, training plans, technical standards, and performance dashboards.<br> Collaborative, proactive, and solutions-focused approach with a commitment to continuous improvement and innovation.<br><strong>About Stantec:</strong><br>We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.<br>The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!<br><strong>Work Location(s):United Arab Emirates-Dubai</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Job Type:</strong> <strong>Regular</strong><br><strong>Job Category:</strong> <strong>Engineering Other, Internet/WWW, Technology</strong></span> </div>

About the Role<br>Rilian Technologies is looking for a Senior / Staff Delivery Engineer to deploy and operate production infrastructure platforms in enterprise and mission-critical environments. This is a hands-on role focused on Linux-based infrastructure, Kubernetes deployments, and on-prem environments. You will work closely with engineering and delivery teams to implement scalable, secure infrastructure platforms for customers and internal systems.<br><br>Responsibilities<br>Deploy and manage production Kubernetes environments Write high-quality technical documentation in coordination with sales and delivery teams Deliver complex infrastructure deployments across on-prem and hybrid environments Configure and maintain Linux-based systems Implement networking, storage, and system configurations required for platform deployments Troubleshoot infrastructure issues across computer, networking, and storage layers Develop automation and operational tooling using Bash and Linux scripting Support customer deployments and infrastructure integration projects Requirements<br>5+ years' experience in infrastructure, Dev Ops, platform engineering, or systems engineering2+ years production Kubernetes experience Strong Linux administration skills Experience deploying on-prem infrastructure environments Solid understanding of networking (L2/L3, DNS, firewalls) Experience with storage systems and performance optimization Experience with Bash / shell scripting Programming experience beyond scripting is not required.<br><br>About Rilian Technologies<br>Rilian Technologies delivers advanced cybersecurity and infrastructure solutions for enterprise and national security environments, supporting critical systems across global markets.

You run the engine room. When a client engagement is live, you are the person making sure the right things happen in the right order, at the right pace, with the right people. You are hands-on — you do not delegate all the doing, you do a lot of it yourself. You will manage multiple programmes simultaneously in an environment where priorities shift, clients evolve their needs, and the team is lean. You stay calm, stay structured, and keep everyone else on track.<br>Key Responsibilities Own delivery execution across active client engagements — workplans, milestones, dependencies, actions, escalations Coordinate internal and external contributors: AI strategists, consultants, technical specialists, client teams Run client-facing governance: status meetings, progress reporting, decision tracking, risk management Drive adoption and follow-through — make sure what was agreed in a workshop actually lands in a workflow Proactively flag risks and blockers before they become problems Help build and improve the venture's delivery frameworks, templates, and programme standards Manage multiple parallel engagements without losing quality or pace on any of them<br>Qualifications & Experience 5–8 years in project or programme management, delivery leadership, or client service — preferably in consulting, digital, or transformation environments Proven ability to manage complex, cross-functional programmes with multiple senior stakeholders Hands-on delivery instinct — you do not just track; you unblock, you coordinate, you solve Strong communication: written updates, spoken escalations, and meeting facilitation all land clearly Experience with change management, adoption programmes, or transformation delivery is a strong plus PMP, PRINCE2, or equivalent is a plus. What we care about more: have you actually shipped hard things in messy environments?<br>About Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is Über Creativity!Über Creativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae

You run the engine room. When a client engagement is live, you are the person making sure the right things happen in the right order, at the right pace, with the right people. You are hands-on — you do not delegate all the doing, you do a lot of it yourself. You will manage multiple programmes simultaneously in an environment where priorities shift, clients evolve their needs, and the team is lean. You stay calm, stay structured, and keep everyone else on track.<br>Key Responsibilities Own delivery execution across active client engagements — workplans, milestones, dependencies, actions, escalations Coordinate internal and external contributors: AI strategists, consultants, technical specialists, client teams Run client-facing governance: status meetings, progress reporting, decision tracking, risk management Drive adoption and follow-through — make sure what was agreed in a workshop actually lands in a workflow Proactively flag risks and blockers before they become problems Help build and improve the venture's delivery frameworks, templates, and programme standards Manage multiple parallel engagements without losing quality or pace on any of them<br>Qualifications & Experience 5–8 years in project or programme management, delivery leadership, or client service — preferably in consulting, digital, or transformation environments Proven ability to manage complex, cross-functional programmes with multiple senior stakeholders Hands-on delivery instinct — you do not just track; you unblock, you coordinate, you solve Strong communication: written updates, spoken escalations, and meeting facilitation all land clearly Experience with change management, adoption programmes, or transformation delivery is a strong plus PMP, PRINCE2, or equivalent is a plus. What we care about more: have you actually shipped hard things in messy environments?<br>About Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is Über Creativity!Über Creativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>CNS&nbsp;is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br> Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br> A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.</p><br><br>Job Description<br><p>The Senior Manager of Operations &amp; Delivery will be responsible for establishing and running the operational and delivery model for the new Cybersecurity, Digital Trust, Data Governance and AI organisation, based in Dubai, UAE. Reporting directly to the Head of Cyber Security, the role will act as the operational number two for the division, translating strategy into execution and ensuring that new services are designed, mobilised, delivered and scaled with strong governance, commercial discipline and consistent service quality. The role will have responsibility across professional services, managed security services, SOC/MDR, offensive security, cloud security, GRC, data governance and AI assurance. A core objective will be to build an operating model capable of supporting rapid growth while maintaining delivery quality, customer satisfaction, utilisation, margin and operational resilience. The role owns execution, operational delivery, managed services, service quality, resources, capacity, governance, customer service and PMO, while the Head of Cyber Security retains ownership of strategy, P&amp;L, commercial growth, executive customer relationships, new market development and technology direction.<br> &nbsp;</p><br><p><u><strong>DUTIES &amp; RESPONSIBILITIES</strong></u></p><br><p><strong>Operating Model &amp; Organizational Build</strong></p><br><p>· Design and implement the operating model for the new cybersecurity organization.</p><br><p>· Define roles, responsibilities, governance, escalation paths and decision authorities.</p><br><p>· Establish how the new division interfaces with CNS/Ghobash Sales, Pre-Sales, IT, Finance, HR, Procurement and existing managed-services teams.</p><br><p>· Establish standard operating procedures, service handover and customer onboarding processes.</p><br><p>· Translate strategic plans into executable operating plans.</p><br><p><strong>Service Delivery Leadership:</strong></p><br><p>· Take executive ownership of delivery performance across cybersecurity, data governance and AI engagements.</p><br><p>· Ensure projects and managed services are delivered against agreed scope, timelines, SLAs, quality and margin.</p><br><p>· Act as the senior escalation point for major delivery or customer issues.</p><br><p><strong>AI-SOC / MDR &amp; Managed Services:</strong></p><br><p>· Lead the operational establishment of the new SOC/MDR capability (IT/OT).</p><br><p>· Define the phased AI-SOC operating model, initially covering co-managed services and progressing toward 24×7 capability.</p><br><p>· Establish the SOC's incident management, escalation, shift and capacity model, together with customer onboarding and service-assurance processes.</p><br><p>· Define SLAs and KPIs for managed security services.</p><br><p>· Work with technical leads to embed automation, AI-assisted investigation and detection engineering.</p><br><p>· Ensure SOC growth is aligned with contracted customer demand and sustainable unit economics.</p><br><p><strong>Resource &amp; Capacity Management:</strong></p><br><p>· Develop the workforce plan for the division.</p><br><p>· Translate commercial pipeline into resource demand and recruitment priorities.</p><br><p>· Manage utilisation, capacity and resource allocation.</p><br><p>· Balance permanent staff, shared CNS capability, contractors, partners and acquired resources.</p><br><p>· Establish delivery pods aligned to capability and customer demand.</p><br><p><strong>Commercial &amp; Financial Management (working with the Head of Cyber Security):</strong></p><br><p>· Support development and management of the divisional P&amp;L.</p><br><p>· Establish cost models and delivery economics across services.</p><br><p>· Track key financial and delivery metrics against plan, including revenue, margin, utilisation and profitability.</p><br><p>· Ensure services sold by Sales and Pre-Sales can be delivered profitably.</p><br><p>· Identify opportunities to improve delivery leverage and margin.</p><br><p>· Support annual budget and investment planning.</p><br><p><strong>Customer Experience &amp; Service Management:</strong></p><br><p>· Establish customer-service management standards.</p><br><p>· Implement monthly and quarterly service reviews for strategic customers.</p><br><p>· Ensure customer issues are tracked through resolution.</p><br><p>· Establish executive reporting on service performance, risk and security posture.</p><br><p>· Build customer satisfaction and retention into delivery KPIs.</p><br><p>· Support renewal and expansion of managed-service customers.</p><br><p><strong>Quality, Risk &amp; Governance:</strong></p><br><p>· Establish a formal delivery quality framework.</p><br><p>· Introduce project and service assurance reviews.</p><br><p>· Maintain operational and delivery risk registers.</p><br><p>· Ensure adherence to contractual, regulatory and internal governance requirements.</p><br><p>· Establish corrective-action processes following delivery issues.</p><br><p>· Support required certifications and compliance programmes.</p><br><p><strong>Service Industrialisation:</strong></p><br><p>· Work with each practice lead to industrialise services — defined scope, delivery methodology, pricing and SLA/KPI framework — turning bespoke delivery into repeatable, reusable IP.</p><br><p><strong>Pre-Sales &amp; Bid Governance:</strong></p><br><p>· Support major bids and strategic proposals, validating resource, delivery and risk assumptions before contractual commitment.</p><br><p>· Participate in customer presentations where operational capability is important.</p><br><p>· Support development of Statements of Work and service descriptions, ensuring proposals have realistic mobilisation timelines.</p><br><p><strong>Leadership &amp; People Development:</strong></p><br><p>· Build a high-performance delivery culture.</p><br><p>· Mentor delivery managers and technical leads.</p><br><p>· Establish performance expectations and accountability.</p><br><p>· Support succession planning.</p><br><p>· Create structured career and capability-development plans.</p><br><p>· Drive collaboration across the different practice areas.</p><br><br>Qualifications<br><p><strong>Education</strong></p><br><ul><li>Bachelor's degree in Information Technology, Business, Engineering or a related field</li><li>Master's degree / MBA, or project and service-management certifications (e.g. PMP, PRINCE2, ITIL) is Desired</li></ul><p><strong>Experience</strong></p><br><ul><li>15+ years in technology, cybersecurity, managed services or enterprise service delivery,</li><li>including significant senior leadership experience and proven experience building or</li><li>transforming service organisations.</li><li>UAE/GCC experience; experience managing complex enterprise customer environments and large-scale, multi-vendor programmes; strong commercial and P&amp;L understanding is Desired</li></ul><br>Additional Information<br><p><strong>Skills &amp; Abilities</strong></p><br><ul><li>&nbsp;Strong operational leadership, delivery excellence and commercial judgement</li><li>&nbsp;Resource, capacity and organisational-design experience</li><li>&nbsp;Governance, risk management and problem resolution</li><li>Strong executive stakeholder and customer engagement</li><li>Working knowledge across AI-SOC/MDR, SIEM/XDR/SOAR, incident response, cloud security, offensive security, GRC, data governance and AI assurance</li><li>ITIL/service-management and programme/project-governance certifications</li></ul><p><em>Compliance with policies and procedures based on the ISO standards adopted by CNS.</em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>The Group VP, People Enterprise Delivery is responsible for establishing and leading the People function's Project Management and Enterprose Delivery Office, ensuring the successful governance, delivery, and realisation of strategic People initiatives. The role provides oversight of the People transformation portfolio, drives enterprise-wide change management and communications, and ensures the effective coordination and execution of cross-functional programmes aligned with the Group People COEs and business priorities.</span></span></p><br><p><span><span>The position serves as the central point for portfolio governance, programme delivery, stakeholder engagement, and continuous improvement across the Group People function, enabling the successful implementation of strategic initiatives and organisational change.</span></span></p><br><p><span><span><strong><u>KEY ACCOUNTABILITIES:</u></strong></span></span></p><br><p><span><span><strong>Centres of Excellence Enablement and Integration</strong></span></span></p><br><ul><li><p><span><span>Partner with the leaders of the Group People COEs to support the successful delivery of strategic priorities and initiatives.</span></span></p><br></li><li><p><span><span>Provide PMO and enterprise delivery, governance, change management, communications, and execution support to People Centres of Excellence.</span></span></p><br></li><li><p><span><span>Ensure alignment and integration of initiatives across Centres of Excellence to create a cohesive employee experience and maximise organisational impact.</span></span></p><br></li><li><p><span><span>Coordinate cross-functional dependencies, resources, timelines, and stakeholder engagement across People programmes.</span></span></p><br></li><li><p><span><span>Support the development of business cases, implementation plans, governance structures, and benefits realisation frameworks for key People initiatives.</span></span></p><br></li><li><p><span><span>Facilitate executive-level reporting and visibility of progress, risks, and outcomes across the People portfolio.</span></span></p><br></li><li><p><span><span>Drive consistency in project delivery, change management, communications, and measurement practices across all Centres of Excellence.</span></span></p><br></li><li><p><span><span>Identify opportunities to streamline processes, improve collaboration, and enhance the effectiveness of People programmes and services.</span></span></p><br></li><li><p><span><span><strong>PMO&nbsp;</strong></span><span><strong>and Enterprise Delivery </strong></span><span><strong>Governance and Portfolio Management</strong></span></span></p><br></li><li><p><span><span>Establish and lead the People PMO&nbsp;</span><span>and enterprise delivery</span><span>, including governance frameworks, methodologies, standards, and reporting processes.</span></span></p><br></li><li><p><span><span>Monitor project and programme performance, ensuring alignment with strategic objectives, timelines, budgets, and expected outcomes.</span></span></p><br></li><li><p><span><span>Provide regular portfolio reporting and executive insights to the Chief People Officer and senior leadership.</span></span></p><br></li><li><p><span><span>Identify and manage risks, dependencies, issues, and mitigation plans across the People portfolio.</span></span></p><br></li><li><p><span><span><strong>Strategic Programme Delivery &amp; Adoption</strong></span></span></p><br></li><li><p><span><span>Oversee the delivery of key People transformation, organisational effectiveness, workforce, talent, culture, and strategic initiatives.</span></span></p><br></li><li><p><span><span>Ensure programmes are delivered consistently, effectively, and in accordance with agreed governance standards.</span></span></p><br></li><li><p><span><span>Coordinate cross-functional teams and stakeholders to achieve successful implementation and business outcomes.</span></span></p><br></li><li><p><span><span>Drive accountability for delivery milestones and benefits realisation across the People function.</span></span></p><br></li><li><p><span><span>Develop and implement frameworks that support the successful execution and embedding of strategic People and business initiatives.&nbsp;</span></span></p><br></li><li><p><span><span>Assess organisational impacts and ensure appropriate engagement, communication, and readiness activities are incorporated into programme delivery.&nbsp;</span></span></p><br></li><li><p><span><span>Foster awareness, understanding, and sustained adoption of new processes, practices, and ways of working.&nbsp;</span></span></p><br></li><li><p><span><span>Monitor programme outcomes, adoption measures, and organisational readiness to maximise the value and effectiveness of initiatives.</span></span></p><br></li><li><p><span><span><strong>Internal Communications</strong></span></span></p><br></li><li><p><span><span>Lead the development and execution of PMO&nbsp;</span><span>and enterprise delivery</span><span> People-related communication strategies aligned with business and organisational priorities.</span></span></p><br></li><li><p><span><span>In partnership with Group Communications, ensure consistent, clear, and timely communication of strategic initiatives, transformation programmes, and key People messages.</span></span></p><br></li></ul><p><span><span><strong>Cross-Functional Programme Coordination</strong></span></span></p><br><ul><li><p><span><span>Coordinate and integrate People initiatives across Centres of Excellence, HR Business Partners, Shared Services, and business stakeholders.</span></span></p><br></li><li><p><span><span>Ensure consistency, alignment, and effective governance across multiple programmes and projects.</span></span></p><br></li><li><p><span><span>Facilitate collaboration across functions to reduce duplication and maximise organisational impact.</span></span></p><br></li></ul><p><span><span><strong>Value Realisation and Continuous Improvement</strong></span></span></p><br><ul><li><p><span><span>Establish frameworks to measure programme effectiveness, value realisation, and return on investment.</span></span></p><br></li><li><p><span><span>Monitor delivery performance, identify improvement opportunities, and implement corrective actions where required.</span></span></p><br></li><li><p><span><span>Leverage data, insights, and best practices to enhance project delivery and organisational outcomes.</span></span></p><br></li></ul><p><span><span><strong>Other</strong></span></span></p><br><ul><li><span><span>Applicable</span><i><span> if role has direct or indirect reports</span></i><span> - responsible for the management and </span></span><span><span>leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.</span></span></li><li><p><span><span>Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours&nbsp;in harmony with&nbsp;DP World’s Principles, values&nbsp;and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies</span></span></p><br></li><li><p><span><span>Perform other related duties as assigned&nbsp;</span></span></p><br></li></ul><p><span><span><strong><u>JOB CONTEXT:</u></strong></span></span></p><br><p><span><span>This role operates in a dynamic, complex and fast-paced environment, requiring the ability to manage multiple and diverse projects, priorities and outputs concurrently while maintaining focus on quality, governance and delivery outcomes. Success in the position depends on strong collaboration, the ability to work effectively through others, and the capacity to influence stakeholders across functions and levels without direct authority. The role also requires excellent communication as a core strength, supported by strong organisational capability, disciplined time management, data and analytical confidence, and sound financial acumen to support informed decision-making, effective prioritisation and measurable value realisation across the People portfolio.</span></span></p><br><p><span><span><strong><u>QUALIFICATIONS, EXPERIENCE &amp; SKILLS:</u></strong></span></span></p><br><p><span><span><strong>Qualifications and Experience</strong></span></span></p><br><ul><li><p><span><span>Bachelor's degree in Human Resources, Business Administration, Organisational Development, Project Management, or related discipline.</span></span></p><br></li><li><p><span><span>Advanced qualification or certification in Project Management, Programme Management, Change Management, or related field preferred.</span></span></p><br></li><li><p><span><span>10+ years of experience leading large-scale transformation programmes, PMOs, or strategic initiatives.</span></span></p><br></li><li><p><span><span>Experience within Human Resources, organisational transformation, or enterprise change environments preferred.</span></span></p><br></li><li><p><span><span>Demonstrated experience engaging and influencing senior executives and stakeholders.</span></span></p><br></li><li><p><span><span>Strong knowledge of project portfolio management, governance, change management, communications, and organisational effectiveness.</span></span></p><br><p><span><span><strong>Key Competencies (proven and strong track record required)</strong></span></span></p><br></li><li><p><span><span>Strategic Thinking</span></span></p><br></li><li><p><span><span>Programme and Portfolio leadership and execution</span></span></p><br></li><li><p><span><span>Change Management</span></span></p><br></li><li><p><span><span>Executive Communication</span></span></p><br></li><li><p><span><span>Stakeholder Management</span></span></p><br></li><li><p><span><span>Organisational Agility</span></span></p><br></li><li><p><span><span>Governance and Risk Management</span></span></p><br></li><li><p><span><span>Data-Driven Decision Making</span></span></p><br></li><li><p><span><span>Collaboration and Influence</span></span></p><br></li><li><p><span><span>Continuous Improvement</span></span></p><br></li><li><p><span><span>Results Orientation</span></span></p><br></li></ul><br> </div>

Job Description<br><br>This role provides operational and administrative support to the Guest Service Delivery department by coordinating service performance activities, consolidating performance data, maintaining documentation, and liaising with internal stakeholders.<br><br>The Specialist monitors compliance with service delivery standards to ensure a consistent and elevated hospitality experience across all guest touchpoints. Responsibilities include planning and conducting guest experience audits, mystery shopping, and observations, as well as supporting corrective and preventive actions within the Hospitality Excellence Program.<br><br>The role also supports day-to-day operations, including guest satisfaction and Net Promoter Score (NPS) management, participation in working groups and task forces, and full accountability for audit findings closure within agreed timelines.<br><br><br><br>Key Accountabilities<br><br>Hospitality Excellence Program Execute end-to-end Hospitality Excellence (e X) audits across ground and inflight touchpoints. Plan and conduct audits, log findings, assign owners, and ensure closure within SLA timelines. Collaborate with stakeholders—including Hub and Global Airports, cabin crew, catering, and other functions—to agree on root causes, corrective actions, and resolution timelines. Consolidate results into dashboards (Power BI) and prepare closure and performance reports.<br><br>NPS Management Support Support daily management of guest satisfaction and NPS, cross-referencing audit findings against guest feedback and trends, and contributing to improvement tracking.<br><br>Working Groups & Task Forces Coordinate and support cross-functional working groups, documenting actions, owners, and deadlines, and driving completion of agreed initiatives.<br><br>Standards & Documentation Assist in developing, maintaining, and reviewing Guest Service Delivery standards, audit checklists, survey templates, and program documentation, ensuring alignment between documented standards and observed practices.<br><br>Departmental Support Provide operational and administrative support, consolidate service performance data, maintain records, and prepare reports, presentations, and briefing materials for stakeholders.<br><br>Project Management Support delivery of departmental and cross-functional strategic and tactical projects, ensuring timely execution and alignment with Guest Service Delivery objectives.<br><br><br><br>Qualifications<br><br>Education Diploma from an accredited institution. A Bachelor’s degree in Hospitality Management, Business Administration, Aviation, or a related field is considered an advantage.<br><br>Experience Minimum of 3 years’ experience in dynamic airline operations, preferably within airport & ground operations, cabin crew, contact center, or other customer-facing roles. Demonstrated exposure to customer experience, service delivery, quality assurance, and compliance environments within aviation or hospitality.<br><br>Technical & Functional Skills Strong understanding of airline operations, guest experience standards, and service delivery frameworks. Skilled in Power BI dashboards and other analytics tools to track service performance. Proficiency with Office365 applications. Ability to interpret data, generate actionable insights, and support decision-making through structured reporting. Familiarity with quality assurance, compliance processes, audits, and service performance monitoring is an advantage. Proficiency in spoken and written English, including presentation skills.<br><br>Behavioral Competencies Demonstrates a strong guest-centric mindset with a passion for delivering exceptional service. Excellent communication and interpersonal skills to engage effectively with diverse stakeholders. High attention to detail with strong problem-solving and decision-making capabilities. Ability to thrive in a fast-paced, dynamic operational environment while maintaining service excellence. Strong teamwork and collaboration skills, with the ability to influence and drive service improvements across functions.<br><br><br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About Us Sky Toll Middle East is the regional operation of Sky Toll, a leading provider of intelligent road infrastructure charging and tolling solutions, and together with VITRONIC, its sister company within ITIS Holding, it brings complementary expertise in road-user charging, intelligent transportation systems and traffic technology to the region. The establishment of Sky Toll Middle East in Dubai represents an important step in strengthening Sky Toll’s presence in the region, expanding its ability to support current and future projects across the Middle East. As part of this expansion, we are continuing to grow the Sky Toll Middle East organization and are looking for professionals who can contribute to its long-term development and success.<br><br>About the Role The Service Delivery Manager (hereinafter referred to as “SDM”) is responsible for ensuring the delivery of services to external and internal customers in a consistent and efficient manner, in line with agreed quality standards and service performance levels. The SDM acts as the primary point of contact and the central coordination role between the service provider and the customer, managing service performance, expectations, and service improvement initiatives with the objective of ensuring and building customer trust and satisfaction.<br>Responsibilitiesensuring service delivery in accordance with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs),coordinating activities and work between internal teams, external suppliers, and the customer,managing incidents, problems, changes, and requests in line with standardized principles and agreed procedures, including monitoring compliance with planned financial costs,collecting, prioritizing, and coordinating the fulfillment of customer requirements such as service requests, ad-hoc requests, change requests, etc.,monitoring service performance, reporting, and proposing improvements in service delivery,building and maintaining strong customer relationships,identifying, monitoring, and managing risks related to service delivery,preparing and leading regular meetings with customers, suppliers, and other stakeholders to review and evaluate service delivery,collaborating on the definition and improvement of standards, processes, and key performance indicators (KPIs),supporting the transition of new services into operation,identifying business opportunities and supporting pre-sales activities.<br><br><br>Skills/Qualifications<br>SLA & service delivery management Incident, problem & change management KPI monitoring & service reporting Stakeholder & vendor coordination Risk management & process improvement Strong communication & problem-solving skills Bachelor’s degree in Business, IT, Engineering, or related field Experience in service delivery / operations management

Description<br><br>At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking a Change Specialist for our Delivery Partner Management team. In this role, you will be responsible for supporting the implementation of changes across Amazon's Delivery Service Partners.<br><br>Key job responsibilities<br><br>Execute assigned tasks within cross-functional change programs, ensuring deliverables are completed on time and to standard Follow established change management procedures, frameworks, and templates consistently Maintain accurate records in change management tools (e.g., trackers, request logs, Asana boards) and ensure data hygiene Support information gathering for change prioritization by compiling data, pulling reports, and organizing inputs<br><br>A day in the life<br><br>1- Tracking and progressing change requests through the pipeline, ensuring each request is logged accurately, stakeholders are notified, and SLAs are met at every stage of the approval process.<br><br>2-Monitoring change implementation status across DSP accounts, updating trackers, flagging delays or blockers, and escalating risks to the Change Manager for resolution.<br><br>3- Coordinating with cross-functional teams to gather inputs, align on timelines, and ensure change readiness before go-live.<br><br>About The Team<br><br>Amazon's Delivery Partner Management team is responsible for managing all Delivery Service Partners (DSPs) across networks across the region. They manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, they work alongside DSPs to help solve their biggest challenges, influence their business planning and strategy, identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br><br>Basic Qualifications<br><br> Speak, write, and read fluently in English Bachelor's degree<br><br>Preferred Qualifications<br><br> Experience with Microsoft Office products and applications<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Q Express Documents Transport LLC - Dubai South Branch - L14<br><br>Job ID: A10479737

DXC Technology | United Arab Emirates | On-site DXC Technology is seeking an experienced Service Delivery Manager to lead and govern the delivery of complex, business-critical IT services within a large-scale technology environment in the UAE.<br>The Service Delivery Manager will be responsible for ensuring consistent service performance, operational excellence, customer satisfaction, SLA achievement, effective governance, and continuous improvement across multiple technology services, teams, vendors, and partners.<br>This role requires a strong combination of IT service management, operational leadership, stakeholder management, service governance, major incident oversight, and multi-vendor coordination.<br>Key Responsibilities Service Delivery & Operational Management Own end-to-end service delivery across assigned IT services and technology domains. Ensure services are delivered in accordance with agreed SLAs, KPIs, OLAs, contractual commitments, and quality standards. Monitor service performance, availability, reliability, capacity, and operational health. Coordinate service delivery activities across internal teams, technical towers, vendors, and partners. Identify service delivery gaps and drive corrective and preventive actions. Maintain operational readiness and service continuity across the environment. Ensure effective transition of new and changed services into BAU operations. IT Service Management Drive effective implementation and operation of ITIL-based service management processes. Provide governance across Incident, Major Incident, Problem, Change, Request, Configuration, Availability, Capacity, and Service Level Management. Ensure incidents and service requests are managed within agreed service levels. Drive root-cause analysis and permanent resolution of recurring service issues. Ensure effective change governance while minimizing operational risk and service disruption. Promote consistent service management standards across all delivery teams. Major Incident & Problem Management Provide leadership and oversight during critical and major service incidents. Ensure appropriate technical teams, vendors, and stakeholders are mobilized for rapid service restoration. Maintain clear communication and escalation throughout major incidents. Ensure comprehensive post-incident reviews and root-cause analyses are completed. Track corrective and preventive actions through to closure. Identify recurring operational trends and drive permanent remediation. Service Governance & Performance Establish and maintain effective service governance and reporting frameworks. Conduct regular service reviews with stakeholders, technical teams, vendors, and partners. Monitor and report performance against SLAs, KPIs, service quality measures, risks, and improvement plans. Produce clear management and executive-level service reports. Maintain service risks, issues, actions, and improvement plans. Ensure timely escalation and resolution of service performance concerns. Stakeholder Management Act as a key service delivery interface between DXC Technology, stakeholders, delivery teams, and technology partners. Build trusted relationships with senior stakeholders and service owners. Manage expectations and ensure clear, transparent, and timely communication. Translate technical service issues into clear business impact and resolution plans. Coordinate across multiple technical and business teams to achieve service objectives. Maintain a strong focus on customer experience and satisfaction. Vendor & Partner Management Manage service delivery across multiple vendors, partners, and technology providers. Monitor vendor performance against agreed service levels and contractual commitments. Coordinate resolution of cross-vendor incidents, problems, and operational dependencies. Drive accountability for service performance and improvement actions. Ensure effective collaboration across the wider service delivery ecosystem. Service Improvement Establish and maintain Continual Service Improvement (CSI) plans. Analyze service performance data, trends, recurring incidents, and customer feedback to identify improvement opportunities. Drive initiatives to improve service quality, stability, availability, efficiency, and customer experience. Identify opportunities for automation, process optimization, and operational efficiency. Track improvement initiatives through to measurable outcomes. Service Continuity & Resilience Support service continuity, availability, resilience, and disaster recovery requirements. Ensure operational teams maintain appropriate procedures, runbooks, escalation paths, and recovery processes. Participate in service continuity and disaster recovery exercises where required. Ensure operational risks and service vulnerabilities are identified and appropriately managed.<br>Required Experience Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.8+ years of IT service delivery / IT operations experience, including significant experience in a Service Delivery Manager or equivalent role. Proven experience managing complex enterprise IT services across multiple technology domains. Strong knowledge of ITIL and IT Service Management (ITSM) principles and processes. Demonstrated experience managing SLAs, KPIs, service performance, governance, and customer satisfaction. Strong experience in Incident, Major Incident, Problem, Change, and Service Level Management. Experience managing services within complex multi-vendor environments. Proven experience managing senior stakeholders and service review/governance meetings. Strong understanding of enterprise IT operations, infrastructure, applications, cloud, network, security, and service support environments. Experience with ITSM platforms such as Service Now or equivalent. Excellent leadership, communication, stakeholder management, analytical, and problem-solving capabilities.<br>Preferred Experience Previous experience managing large-scale technology services in the UAE or wider GCC region. Experience supporting complex, business-critical or high-availability technology environments. Experience working within large-scale, highly governed enterprise environments. Experience managing service transition from project delivery into BAU operations. Understanding of service continuity, disaster recovery, availability, capacity, and operational resilience. Experience managing multiple technology vendors and service providers. ITIL 4 Foundation, ITIL Managing Professional, or equivalent ITSM certification is highly desirable. Relevant Service Now, cloud, infrastructure, or service management certifications are advantageous.<br>What We Are Looking For<br>We are looking for a hands-on Service Delivery Manager who can maintain strong operational control while building trusted relationships with stakeholders. The successful candidate will understand how complex technology services operate end-to-end and will be able to coordinate multiple technical teams and vendors to maintain service quality, stability, availability, and performance.<br>The ideal candidate will combine strong ITSM knowledge, operational leadership, stakeholder management, service governance, and a continuous-improvement mindset. Join DXC Technology and play a key role in delivering reliable, high-quality technology services in the UAE.