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<h2 class="h5">Job description</h2>
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<p><b>About this role</b></p><br><p><b>About BlackRock:</b></p><br><p>BlackRock (NYSE: BLK) provides investment management, risk management, operations, and advisory services to institutional, intermediary, and individual investors around the world. BlackRock seeks to better serve clients by anticipating and responding to changes and advancements in the investment industry and capital markets, and continually aims to broaden and deepen its investment and risk management capabilities. Our commitment to analytical and investment excellence is anchored in a culture that places clients’ interests first. We exclusively act as a fiduciary to our clients, never trading as a principal or on our own behalf.</p><br><p>Today, BlackRock serves institutional, retail, and high net worth investors in more than 100 countries. Through the efforts of over 12,000 professionals in 30 countries, we leverage our global expertise and scale to serve our clients. BlackRock is the largest publicly traded asset manager in the world, with assets under management (“AUM”) of over $5 trillion as of September 2017. For additional information, please visit the Company’s website at www.blackrock.com | Twitter: @blackrock_news | Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock</p><br><p><b>Job Purpose/Background:</b></p><br><p>BlackRock is currently seeking a senior institutional and family office relationship manager based in Dubai, to take on responsibilities for the existing institutional clients in the UAE, as well as develop and manage new institutional relationships in those countries. The RM will be the central point of contact for institutional clients, which includes the following client groups: sovereign wealth funds and pension funds. The RM will be responsible for delivering the broad BlackRock offering including index equities, active equities, fixed income, private capital, real estate, infrastructure, and alternative assets. In doing so, he or she will lead the client dialogue with respect to BlackRock’s investment offerings, whole portfolio solutions capabilities, co-investment opportunities and product development, helping to drive business and client strategy more broadly across the countries.</p><br><p><b>Key Responsibilities:</b></p><br><p><u>Client Relationships:</u></p><br><ul><li><p>All aspects of sales coverage, including maintaining and further developing relationships</p><br></li><li><p>Facilitate strategic dialogue by understanding the client’s needs and helping our clients and prospects understand industry trends and geopolitical developments</p><br></li><li><p>Host client meetings with senior leaders of the firm</p><br></li><li><p>Visit senior representatives of UAE prospects and clients</p><br></li><li><p>Contribute to account planning on Strategic clients, follow-up on commercial growth and budgeting, directly own some senior client relationship</p><br></li></ul><p><u>UAE Team responsibilities:</u></p><br><ul><li><p>Lead by example incorporating the BlackRock Principles and the firm DEI approach</p><br></li><li><p>Work with colleagues to nurture junior talent and mentor the leaders of tomorrow</p><br></li><li><p>Empower team members to achieve their goals and those of the firm</p><br></li></ul><p><u>Country strategy:</u></p><br><ul><li><p>Support Middle East senior management in refining and developing the vision for BlackRock's UAE business, and ensure an integrated client experience across products and solutions;</p><br></li><li><p>Drives continuous growth of the business in line with strategic priorities.</p><br></li><li><p>Work closely with the regional COO to ensure sound operational set-up</p><br></li><li><p>Contributing to the firm's regional & global business strategy, with the overarching agenda of growing both the overall business as well as UAE position within it</p><br></li><li><p>Drive the ongoing development and refinement of BlackRock’s product offering, market activities, and sales and marketing strategy; this includes the continued development of a strong client portfolio and a diversified book of business across multiple sub-segments</p><br></li><li><p>Work with all distribution channels to help build plans to exceed NNBF and NNB targets</p><br></li></ul><p><b>Knowledge/Experience: </b></p><br><p>English and Arabic speaker with existing senior level relationships with Institutional Clients in the UAE</p><br><p><u>Qualifications and Experience:</u></p><br><ul><li><p>Strong academic qualifications</p><br></li><li><p>A deep understanding of capital markets, gained in asset and/or wealth management, investment banking, the insurance sector, and/or related segments of the financial services industry;</p><br></li><li><p>Ability and willingness to demonstrate strong sense of ownership towards delivering to clients</p><br></li></ul><p><b>Key Competencies for Success:</b><br><u>Commercial Acumen and Entrepreneurial Spirit:</u></p><br><ul><li><p>This will be an ambitious, results-driven individual, prepared to roll up his/her sleeves and operate very actively in the firm;</p><br></li><li><p>The successful candidate will have a track record of working closely with senior contacts at clients, be it in an advisory or a business development capacity and have experienced the investment business throughout different cycles. He or she will understand the structures, decision-making and thought processes of different clients and therefore advise not only on existing products but also on structuring client-specific solutions; and</p><br></li><li><p>He or she will be a pro-active self-starter with the ability to work under pressure, multi-task and prioritise.</p><br></li></ul><p><u>Communication and Influencing Skills:</u></p><br><ul><li><p>The ability to articulate complex investment processes to a diverse client audience is critical; and</p><br></li><li><p>He or she will be a good listener with strong communication skills, applied internally and externally to information gathering, influencing and negotiating</p><br></li></ul><p><u>Collaboration and Partnership:</u></p><br><ul><li><p>BlackRock's culture is fast-paced and highly collaborative, and it is therefore imperative that this person possesses a strong team-orientation, finds it easy to establish rapport/build lasting relationships, and engages actively with the broader business, at all levels, rather than work in isolation;</p><br></li><li><p>The ability to build trust and momentum with his/her team and colleagues, with a shared sense of purpose</p><br></li></ul><p><b>Our benefits</b></p><br><p>To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p><br><p><b>Our hybrid work model</b></p><br><p>BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.</p><br><p><b><br>Guidance on AI use for candidates</b></p><br><br><p>At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided <span><b>guidance</b></span> on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.<br></p><br><br><p><b>About BlackRock</b></p><br><br><p>At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.</p><br><br><p>This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.</p><br><br><p>To learn more about BlackRock, please visit <span><u>Careers.BlackRock.com</u></span>. We also encourage you to get to know us on <span><u>LinkedIn</u></span>, <span><u>Instagram</u></span>, <span><u>YouTube</u></span>, <span><u>X</u></span>, and <span><u>TikTok</u></span>.</p><br><br><p><span>BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.</span></p><br> </div>
<ul><li><p>Manage and oversee warranty operations in line with BYD and company policies and procedures.</p></li><li><p>Process warranty claims accurately and within required timelines to maximize claim acceptance and revenue recovery.</p></li><li><p>Provide technical and operational guidance to the warranty team on warranty-related matters.</p></li><li><p>Monitor warranty performance, identify improvement opportunities, and support the achievement of departmental targets.</p></li><li><p>Prepare and analyze daily, weekly, and monthly warranty performance reports and KPIs.</p></li><li><p>Support and participate in warranty audits, ensuring compliance with OEM and internal requirements.</p></li><li><p>Reconcile warranty accounts, credit notes, and remittances in accordance with financial guidelines.</p></li><li><p>Collaborate with Aftersales, Parts, Technical, Finance, and OEM stakeholders to resolve warranty-related issues efficiently.</p></li><li><p>Conduct on-the-job training and provide support to Warranty staff and Service Advisors.</p></li><li><p>Support visiting OEM representatives and maintain excellent working relationships with manufacturer partners.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong understanding of automotive warranty processes and OEM warranty standards.</p></li><li><p>Experience managing warranty claims, submissions, reconciliations, and audits.</p></li><li><p>Excellent analytical and reporting skills.</p></li><li><p>Strong attention to detail and accuracy.</p></li><li><p>Ability to identify and resolve warranty-related issues effectively.</p></li><li><p>Good communication and stakeholder management skills.</p></li><li><p>Ability to prioritize workload and meet deadlines.</p></li><li><p>Strong organizational and time management capabilities.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel.</p></li><li><p>Ability to coach, mentor, and support team members.</p></li></ul><br><p><strong>What equips you for the role:</strong></p><ul><li><p>Diploma or Degree in Mechanical Engineering, Automotive Engineering, or a related field.</p></li><li><p>Minimum 5 years of automotive distributor experience.</p></li><li><p>Minimum 3 years of experience as a Warranty Administrator.</p></li><li><p>Strong knowledge of automotive warranty processes and OEM claim procedures.</p></li><li><p>Hands-on experience with SAP IS-Auto and/or SAP S/4HANA is mandatory.</p></li><li><p>Experience working with OEM DMS and warranty systems.</p></li><li><p>Strong Microsoft Office proficiency.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>High levels of integrity, professionalism, and accountability.</p></li><li><p>Strong analytical, organizational, and problem-solving skills.</p></li><li><p>Ability to work collaboratively within a fast-paced aftersales environment.</p></li></ul>
<p>To support the effective delivery, operation, and maintenance of all hard services within the assigned facilities portfolio. The Executive - Hard Services is responsible for coordinating maintenance activities, monitoring contractor performance, ensuring statutory compliance, supporting preventive maintenance programs, and maintaining optimal functioning of MEP systems to achieve high service quality and client satisfaction.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>Operations & Maintenance</p><ul><li><p>Coordinate and monitor daily hard services operations, including HVAC, Electrical, Plumbing, Fire Fighting, Fire Alarm, BMS, ELV, and Mechanical systems.</p></li><li><p>Ensure timely completion of preventive and corrective maintenance activities in accordance with approved schedules and SLAs.</p></li><li><p>Conduct regular inspections of facilities and assets to identify maintenance requirements and operational issues.</p></li><li><p>Monitor asset performance and initiate corrective actions to maximize equipment reliability and uptime.</p></li><li><p>Follow up on work orders and ensure closure within agreed service levels.</p></li></ul><br><p>Vendor & Contractor Management</p><ul><li><p>Coordinate with service providers and subcontractors for maintenance activities.</p></li><li><p>Monitor contractor performance against contractual KPIs and SLAs.</p></li><li><p>Verify completion of works and maintain relevant records and documentation.</p></li><li><p>Escalate vendor performance issues to management and recommend corrective actions.</p></li></ul><br><p>Compliance & Safety</p><ul><li><p>Ensure compliance with local regulations, statutory requirements, and company policies.</p></li><li><p>Support implementation of Health, Safety, Environment, and Quality (HSEQ) standards.</p></li><li><p>Participate in safety inspections, audits, and risk assessments.</p></li><li><p>Monitor validity of statutory certifications and maintenance records.</p></li><li><p>Ensure safe work practices are followed by employees and contractors.</p></li></ul><br><p>Client & Stakeholder Management</p><ul><li><p>Respond promptly to client requests and facility-related concerns.</p></li><li><p>Coordinate with tenants, occupants, and client representatives regarding maintenance activities.</p></li><li><p>Support achievement of client satisfaction and service excellence objectives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education</p><ul><li><p>Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Facilities Management, or related discipline.</p></li></ul><p>Experience</p><ul><li><p>3-5 years of experience in Facilities Management, Building Maintenance, or Hard Services operations.</p></li><li><p>Experience managing MEP systems in commercial, residential, hospitality, healthcare, or mixed-use facilities.</p></li><li><p>GCC/UAE Facilities Management experience preferred.</p></li></ul>
<p>Job description:
CDM SMITH is hiring for a Structural Inspector with at least 7 years of experience in roads, bridges, highways, and infrastructure projects. The role involves supervising and inspecting structural works to ensure compliance with project specifications, international standards, and client requirements.
Key Responsibilities
• Conduct daily site inspections of bridges, culverts, tunnels, foundations, and highway structures.
• Ensure construction activities comply with approved drawings, specifications, and QA/QC standards.
• Review material submissions, reinforcement details, and shop drawings.
• Coordinate with contractors, consultants, and client representatives for technical clarifications.
• Maintain inspection records, NCRs, and daily reports.
• Monitor contractor performance against HSE and safety protocols.
• Support handover documentation and final inspections.
Why Join Us
• Work with a leading engineering consulting and supervision team.
• Be part of iconic infrastructure and highway development projects.
• Grow professionally in a collaborative environment.</p><p>• Mandatory experience in infrastructure projects (roads, utility, highways) .
• Knowledge of UAE local regulations (RTA, ADM, DMT).
• Strong problem-solving and site coordination abilities.
• Ability to work in a fast-paced, multi-disciplinary environment.
Mandatory Requirements
• Bachelor’s Degree/Diploma in Civil Engineering.
• Minimum 7 years of experience in structural inspection of roads, bridges, and infrastructure projects.
• Strong knowledge of international standards (AASHTO, ACI, BS, EN, ASTM).
• Prior experience with engineering consulting firms or construction supervision.
• Proficiency in reading complex structural drawings and specifications.
• Strong reporting and communication skills.
• Immediate availability or short notice preferred.
Preferred Skills
• Experience in government or municipal infrastructure projects.
• Knowledge of UAE local regulations (RTA, ADM, DMT).
• Strong problem-solving and site coordination abilities.
• Ability to work in a fast-paced, multi-disciplinary environment.</p>
<p>Job description:
CDM SMITH is hiring for a Structural Inspector with at least 7 years of experience in roads, bridges, highways, and infrastructure projects. The role involves supervising and inspecting structural works to ensure compliance with project specifications, international standards, and client requirements.
Key Responsibilities
• Conduct daily site inspections of bridges, culverts, tunnels, foundations, and highway structures.
• Ensure construction activities comply with approved drawings, specifications, and QA/QC standards.
• Review material submissions, reinforcement details, and shop drawings.
• Coordinate with contractors, consultants, and client representatives for technical clarifications.
• Maintain inspection records, NCRs, and daily reports.
• Monitor contractor performance against HSE and safety protocols.
• Support handover documentation and final inspections.
Why Join Us
• Work with a leading engineering consulting and supervision team.
• Be part of iconic infrastructure and highway development projects.
• Grow professionally in a collaborative environment.</p><p>• Mandatory experience in infrastructure projects (roads, utility, highways) .
• Knowledge of UAE local regulations (RTA, ADM, DMT).
• Strong problem-solving and site coordination abilities.
• Ability to work in a fast-paced, multi-disciplinary environment.
Mandatory Requirements
• Bachelor’s Degree/Diploma in Civil Engineering.
• Minimum 7 years of experience in structural inspection of roads, bridges, and infrastructure projects.
• Strong knowledge of international standards (AASHTO, ACI, BS, EN, ASTM).
• Prior experience with engineering consulting firms or construction supervision.
• Proficiency in reading complex structural drawings and specifications.
• Strong reporting and communication skills.
• Immediate availability or short notice preferred.
Preferred Skills
• Experience in government or municipal infrastructure projects.
• Knowledge of UAE local regulations (RTA, ADM, DMT).
• Strong problem-solving and site coordination abilities.
• Ability to work in a fast-paced, multi-disciplinary environment.</p>
<h2 class="h5">Job description</h2>
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<span><span><b><u><span><span>Company Overview:</span></span></u></b><span><span><span><span><span><span>DUBIMED Medical Supplies Trading LLC is a leading provider of medical supplies and equipment in the Middle East. Established with a commitment to enhancing healthcare standards, DUBIMED offers a comprehensive range of high-quality medical products and services tailored to meet the needs of healthcare professionals and institutions.</span></span></span></span></span></span><br><br><span><span>DUBIMED is currently seeking a skilled and experienced Senior Product Specialist to join our team in Dubai . The ideal candidate that we are considering must have a deep understanding of Dermatology & Aesthetic products, as well as a proven record of accomplishment.</span></span><br><br></span></span><p><u><span><span>Job Responsibilities<br></span></span></u></p><br><p><span><span>• Assess clients’ needs and present suitable promoted Dermatology and Aesthetic soft products</span></span><br></p><br><p><span><span>• Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills and performing cost-benefit analysis</span></span><br></p><br><p><span><span>• Provide product information and deliver product samples</span></span><br></p><br><p><span><span>• Attend sales meetings, conference calls, training sessions and symposium circuits</span></span><br></p><br><p><span><span>• Work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message</span></span><br></p><br><p><span><span>• Build positive trust relationships with medical representatives to influence the targeted group in the decision-making process</span></span><br></p><br><p><span><span>• Monitor and analyze data and market conditions to identify competitive advantage</span></span><br></p><br><p><span><span>• Keep accurate records and documentation for reporting and feedback</span></span><br></p><br><p><span><span>• Pursue continuous learning and professional development and stay up-to-date with the latest medical data</span></span><br></p><br><p><span><span>• Problem solving by identifying the challenges and offering best solutions</span></span><br></p><br><br><span>Requirements<span><span><span></span></span></span></span><p><span>• Previous experience in the Dermatology and Aesthetic field ( MANDATORY)</span><br></p><br><p><span>• Familiarity with databases, statistics, product lines, and latest medical issues</span><br></p><br><p><span>• Knowledge of MS Office</span><br></p><br><p><span>• Excellent communication, negotiation, and sales skills</span><br></p><br><p><span>• Highly motivated and target driven with a proven track record in sales</span><br></p><br><p><span>• Strong organizational and time management skills</span><br></p><br><p><span>• Should have a valid UAE Driving License.</span><br></p><br><p><span>• Arabic & English speaking is necessary </span><br></p><br><br><br> </div>
We are looking for a skilled and creative Senior Interior Designer to join our design team within the real estate development business, focusing on boutique hospitality assets.<br><br>In this role, you will be responsible for developing interior concepts, assembling material palettes, producing mood boards, and preparing drawing sets across various RIBA stages. You should be comfortable working independently throughout the day, while coordinating with the team when needed and delivering clear intermediate results weekly. You will report to the lead designer, and collaborate with the wider team—including architects, CGI artists, consultants, the FF&E team, and client.<br><br>To succeed in this role, you should be organized, communicative, detail-oriented, and motivated to deliver consistent, high-quality work on time.<br><br>Location & Collaboration Format <br><br>This is a fully remote job We collaborate in Сentral European time zone (CET) or UK hours Utopia does not provide visa sponsorship and/or relocation package for this position<br><br>Responsibilities<br><br>Own the full process from inception, concept development, through to detailed design and handover Ensure design integrity aligns with brand identity and delivers exceptional user experiences across all assets Collaborate with a team of interior designers, and 3D artists through every stage of project development Bring ground breaking and experiential ideas in materials, lighting, layout, and spatial storytelling Create distinctive design languages for various properties while preserving brand DNAWork closely with the Head of Design and key client representatives Ensure alignment with RIBA stages, and facilitate technical design through to construction Liaise effectively with external consultants, suppliers, and contractors<br><br>Requirements<br><br>Bachelor's or Master's Degree in Interior Architecture, Interior Design or Architecture10+ years of experience in architectural design2-3+ years in a senior-level position with team oversight responsibilities Portfolio demonstrating conceptual excellence and execution on high-end residential and hospitality projects Proven design ownership from concept to construction, ideally across multiple global locations Deep understanding of interior architecture processes and RIBA project stages Previous work with luxury brands or high-expectation clients Strong eye for detail, high creative standards, and visual innovation Proficiency in Auto CAD, Sketch Up, Adobe Creative Suite Ability to produce sketch renders for internal reviews in rendering software (such as 3D Max, Twinmotion, Lumnion, Vray, etc.) Strong documentation, mood boards, visual storytelling and presentation skills Excellent communication and presentation skillsprofessional level of English, Spanish is a plus Ability to work remotely Portfolio is a must<br><br>Benefits<br><br>Work on projects from concept to realization: contribute across the full architectural journey, from early vision and planning to execution and operational experience Design with long-term impact: create spaces intended to become globally recognized hospitality destinations Cross-disciplinary collaboration: work closely with interiors, landscape, construction, operations, and guest experience teams from the earliest stages Creative influence from the ground up: contribute ideas before projects are locked into rigid systems or external frameworks Global architectural exposure: work on location-specific projects influenced by diverse cultural, environmental, and hospitality contexts High design standards: join a team deeply focused on detail, materiality, atmosphere, and timeless hospitality design End-to-end development insight: gain exposure not only to design, but also to execution, operations, and the realities of luxury hospitality development Exposure to luxury standards and materials: work with elevated design references, premium finishes, and globally inspired concepts Influence guest experience through design: contribute to how spaces function emotionally as well as aesthetically
???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions
???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions
The Arab Monetary Fund aims to onboard a "Senior Economist" in the Capacity Development and Innovation Department, reporting to the Training and Capacity Building Institute Director.<br>Job Purpose The Senior Economist is responsible for supporting the Training and Capacity Building Institute by conducting economic research and analysis to advise training and development programs. This role involves synthesizing economic data and trends to design educational materials, hands-on policy-oriented training programs, workshops on important issues that enhance the economic understanding and capabilities of member countries.<br>Key Accountability Areas and Activities The key activities include, but are not limited to, the following:Contribute to the development and implementation of methodologies for assessing training needs across member countries, in line with the Institute’s strategic objectives. Engage with stakeholders in coordination with the director of the Institute, including member country representatives and internal departments, to gather information and insights on training requirements. Conduct gap analysis to identify capacity building needs and prioritize training areas based on analysis results. Design and develop programs that address identified training needs, ensuring content relevance and effectiveness. Tailor training programs to meet the specific needs of member countries and align with participants' roles and responsibilities. Implement quality assurance processes to maintain high standards in training content and delivery. Deliver/coordinate the delivery of training programs through various formats, including workshops, seminars, online courses, and blended learning. Ensure that training methods are interactive and engaging, promoting active learning and knowledge retention. Contribute to the development of evaluation mechanisms to assess the effectiveness of training programs and ensure the collection of feedback for continuous improvement. Contribute to the fostering and maintenance of partnerships with regional training centers, international organizations, academic institutions, and other stakeholders. Contribute to the coordination of capacity-building efforts with partners to enhance impact and avoid duplication. Promote the exchange of knowledge and best practices through collaborative initiatives and joint training programs. Establish and implement mechanisms for monitoring and evaluating the impact of training and capacity-building initiatives. Draft evaluation findings and share them with division chief to support informed decision making and continuous improvement of the effectiveness of training programs. Contribute to the research activities of the AMF, including studies and publications relevant to policy priorities in member countries. Develop training-related publications and materials to disseminate knowledge and best practices. Mentor and support junior economists and staff within the institute and conduct training sessions to enhance the technical skills of team members. Work and collaborate with relevant internal (e.g. departments/divisions) and external stakeholders (e.g. service providers) in a manner that supports the achievement of the institute’s objectives. Actively gain exposure and insights to local market development, business opportunities and the existing regulatory landscape and leverage it to enhance stakeholder management capabilities, in line with AMF’s strategic objectives.<br>Qualifications and Requirements A minimum of 7 years of experience in economic analysis or finance, preferably in an international financial institution, research organization, ministries of finance, or central banks. Bachelor’s degree in business administration, finance, economics, or investment management or a related field Master’s degree in economics or finance or a related field. Excellent communication and writing skills in Arabic and English. French, as a third language, is a solid advantage We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance. Only shortlisted candidates will be contacted.
Senior Quantity Surveyor – Roles & Responsibilities1. Commercial Management & Forecasting Prepare, review, and analyze project commercial forecasts at the beginning of each month. Continuously monitor and update project forecasts on a weekly basis based on site progress. Track forecasted versus actual project performance and report variances to management. Prepare periodic commercial, financial, and progress reports.2. BOQ Review & Contract Administration Review Bills of Quantities (BOQ), scope of work, and commercial documentation to ensure alignment with project requirements and payment terms. Coordinate with project teams to ensure readiness of documentation required for invoicing and commercial claims. Liaise with finance teams regarding advance payments, invoicing requirements, and contractual documentation.3. Material Inspection & Approval Coordination Manage and monitor the submission process of material inspection requests. Ensure completeness of supporting documentation, including delivery records, technical specifications, and procurement details. Follow up with consultants and clients to secure timely approvals and maintain records for billing milestones.4. Work Inspection & Progress Validation Manage and track work inspection submissions to ensure timely approvals. Maintain proper records to support project valuations, payment claims, and invoicing processes. Coordinate with internal and external stakeholders to expedite inspection approvals.5. Payment Applications & Invoicing Prepare and submit interim payment applications in accordance with contractual requirements. Follow up on payment certifications and ensure timely invoicing. Coordinate with finance teams to verify alignment between payment applications, certifications, and invoices. Monitor payment status and escalate delays where required to ensure cash flow efficiency.6. Client & Stakeholder Coordination Act as the primary commercial point of contact for clients during project execution. Coordinate with client representatives to finalize payment application formats, valuation procedures, and claim requirements. Resolve valuation discrepancies and address commercial queries efficiently.7. Site Coordination & Quantity Verification Conduct site visits to validate work progress and verify quantities for accurate valuation and reporting. Collaborate with project managers, engineers, and site teams to resolve issues impacting progress, certification, and commercial outcomes.8. Subcontractor Commercial Management Review subcontractor BOQs and support commercial evaluations. Monitor subcontractor progress, valuations, and payment applications. Ensure subcontractor payments remain within approved contract values. Verify compliance of subcontractor invoices with financial and regulatory requirements. Coordinate timely payment processing with internal finance teams.9. Cost Control & Risk Management Monitor project costs against approved budgets and forecasts. Identify cost overruns and recommend corrective actions to optimize project profitability. Assess commercial risks and provide recommendations to minimize financial exposure.10. Variations & Change Management Identify, quantify, and evaluate project variations and scope changes. Prepare and support variation claims with necessary documentation. Maintain updated variation logs and track approval progress.11. Project Close-Out & Final Accounts Support the preparation and settlement of final accounts with clients and subcontractors. Ensure all project costs, claims, and contractual obligations are accurately reconciled prior to closure. Assist in achieving smooth commercial and financial project close-out. Key Performance Indicators (KPIs) Business KPIsTimely and accurate submission of payment applications. Efficient invoice processing and payment follow-up. Strong support to project delivery teams. Accuracy in reporting and record maintenance. Effective subcontractor payment administration. Behavioral KPIsProfessional conduct and ethical compliance. Collaboration and teamwork. Accountability and ownership. Commitment to deadlines and deliverables. Continuous improvement and innovation contribution.
Senior Quantity Surveyor – Roles & Responsibilities1. Commercial Management & Forecasting Prepare, review, and analyze project commercial forecasts at the beginning of each month. Continuously monitor and update project forecasts on a weekly basis based on site progress. Track forecasted versus actual project performance and report variances to management. Prepare periodic commercial, financial, and progress reports.2. BOQ Review & Contract Administration Review Bills of Quantities (BOQ), scope of work, and commercial documentation to ensure alignment with project requirements and payment terms. Coordinate with project teams to ensure readiness of documentation required for invoicing and commercial claims. Liaise with finance teams regarding advance payments, invoicing requirements, and contractual documentation.3. Material Inspection & Approval Coordination Manage and monitor the submission process of material inspection requests. Ensure completeness of supporting documentation, including delivery records, technical specifications, and procurement details. Follow up with consultants and clients to secure timely approvals and maintain records for billing milestones.4. Work Inspection & Progress Validation Manage and track work inspection submissions to ensure timely approvals. Maintain proper records to support project valuations, payment claims, and invoicing processes. Coordinate with internal and external stakeholders to expedite inspection approvals.5. Payment Applications & Invoicing Prepare and submit interim payment applications in accordance with contractual requirements. Follow up on payment certifications and ensure timely invoicing. Coordinate with finance teams to verify alignment between payment applications, certifications, and invoices. Monitor payment status and escalate delays where required to ensure cash flow efficiency.6. Client & Stakeholder Coordination Act as the primary commercial point of contact for clients during project execution. Coordinate with client representatives to finalize payment application formats, valuation procedures, and claim requirements. Resolve valuation discrepancies and address commercial queries efficiently.7. Site Coordination & Quantity Verification Conduct site visits to validate work progress and verify quantities for accurate valuation and reporting. Collaborate with project managers, engineers, and site teams to resolve issues impacting progress, certification, and commercial outcomes.8. Subcontractor Commercial Management Review subcontractor BOQs and support commercial evaluations. Monitor subcontractor progress, valuations, and payment applications. Ensure subcontractor payments remain within approved contract values. Verify compliance of subcontractor invoices with financial and regulatory requirements. Coordinate timely payment processing with internal finance teams.9. Cost Control & Risk Management Monitor project costs against approved budgets and forecasts. Identify cost overruns and recommend corrective actions to optimize project profitability. Assess commercial risks and provide recommendations to minimize financial exposure.10. Variations & Change Management Identify, quantify, and evaluate project variations and scope changes. Prepare and support variation claims with necessary documentation. Maintain updated variation logs and track approval progress.11. Project Close-Out & Final Accounts Support the preparation and settlement of final accounts with clients and subcontractors. Ensure all project costs, claims, and contractual obligations are accurately reconciled prior to closure. Assist in achieving smooth commercial and financial project close-out. Key Performance Indicators (KPIs) Business KPIsTimely and accurate submission of payment applications. Efficient invoice processing and payment follow-up. Strong support to project delivery teams. Accuracy in reporting and record maintenance. Effective subcontractor payment administration. Behavioral KPIsProfessional conduct and ethical compliance. Collaboration and teamwork. Accountability and ownership. Commitment to deadlines and deliverables. Continuous improvement and innovation contribution.
Senior Quantity Surveyor – Roles & Responsibilities1. Commercial Management & Forecasting Prepare, review, and analyze project commercial forecasts at the beginning of each month. Continuously monitor and update project forecasts on a weekly basis based on site progress. Track forecasted versus actual project performance and report variances to management. Prepare periodic commercial, financial, and progress reports.2. BOQ Review & Contract Administration Review Bills of Quantities (BOQ), scope of work, and commercial documentation to ensure alignment with project requirements and payment terms. Coordinate with project teams to ensure readiness of documentation required for invoicing and commercial claims. Liaise with finance teams regarding advance payments, invoicing requirements, and contractual documentation.3. Material Inspection & Approval Coordination Manage and monitor the submission process of material inspection requests. Ensure completeness of supporting documentation, including delivery records, technical specifications, and procurement details. Follow up with consultants and clients to secure timely approvals and maintain records for billing milestones.4. Work Inspection & Progress Validation Manage and track work inspection submissions to ensure timely approvals. Maintain proper records to support project valuations, payment claims, and invoicing processes. Coordinate with internal and external stakeholders to expedite inspection approvals.5. Payment Applications & Invoicing Prepare and submit interim payment applications in accordance with contractual requirements. Follow up on payment certifications and ensure timely invoicing. Coordinate with finance teams to verify alignment between payment applications, certifications, and invoices. Monitor payment status and escalate delays where required to ensure cash flow efficiency.6. Client & Stakeholder Coordination Act as the primary commercial point of contact for clients during project execution. Coordinate with client representatives to finalize payment application formats, valuation procedures, and claim requirements. Resolve valuation discrepancies and address commercial queries efficiently.7. Site Coordination & Quantity Verification Conduct site visits to validate work progress and verify quantities for accurate valuation and reporting. Collaborate with project managers, engineers, and site teams to resolve issues impacting progress, certification, and commercial outcomes.8. Subcontractor Commercial Management Review subcontractor BOQs and support commercial evaluations. Monitor subcontractor progress, valuations, and payment applications. Ensure subcontractor payments remain within approved contract values. Verify compliance of subcontractor invoices with financial and regulatory requirements. Coordinate timely payment processing with internal finance teams.9. Cost Control & Risk Management Monitor project costs against approved budgets and forecasts. Identify cost overruns and recommend corrective actions to optimize project profitability. Assess commercial risks and provide recommendations to minimize financial exposure.10. Variations & Change Management Identify, quantify, and evaluate project variations and scope changes. Prepare and support variation claims with necessary documentation. Maintain updated variation logs and track approval progress.11. Project Close-Out & Final Accounts Support the preparation and settlement of final accounts with clients and subcontractors. Ensure all project costs, claims, and contractual obligations are accurately reconciled prior to closure. Assist in achieving smooth commercial and financial project close-out. Key Performance Indicators (KPIs) Business KPIsTimely and accurate submission of payment applications. Efficient invoice processing and payment follow-up. Strong support to project delivery teams. Accuracy in reporting and record maintenance. Effective subcontractor payment administration. Behavioral KPIsProfessional conduct and ethical compliance. Collaboration and teamwork. Accountability and ownership. Commitment to deadlines and deliverables. Continuous improvement and innovation contribution.
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<p>Job Description</p><br><br><br><p>At our company, we are dedicated to advancing the prevention and treatment of diseases in people and animals through cutting-edge research. We are seeking a passionate and experienced Brand & Customer Manager (BCM) Oncology to join our team. This role offers an exciting opportunity to lead and execute marketing strategies that will make a significant impact on patient lives. If you are driven by innovation and have a strong background in the pharmaceutical industry, we invite you to apply and be part of our mission to save and improve lives around the world.</p><br><br><p><b>Responsibilities</b></p><br><br><ul><li><p>Accountable for the successful delivery of the marketing strategy and tactics to deliver performance across selected indications.</p><br><br></li><li><p>Analyze local market and identify commercial opportunities; allocate resources and manage budgets.</p><br><br></li><li><p>Develop strategies for designated countries; track, monitor progress and adjust activities accordingly.</p><br><br></li><li><p>Lead alignment between different cross-functional teams.</p><br><br></li><li><p>Ensure cross-functional team plans (Sales, Medical, CDx, Market Access, Communication & Regulatory) are in line with brand/franchise local strategic priorities.</p><br><br></li><li><p>Understand and articulate the Customer Buying Process and execute Customer segmentation and targeting.</p><br><br></li><li><p>Lead local customer teams for Brand and align around local brand/franchise strategy.</p><br><br></li><li><p>Implement Regional & Global Marketing Strategy for the Brand locally.</p><br><br></li><li><p>Develop country Brand Plans – marketing tactics, channel mix, PA, resources sections.</p><br><br></li><li><p>Provide forecasting and track local initiatives and utilization of local promotion budgets (oversight).</p><br><br></li><li><p>Utilize materials developed by the global team and customize them to the local market.</p><br><br></li><li><p>Search for new and innovative ways of interacting with the Customer.</p><br><br></li><li><p>Understand the Customers' channel preferences and develop and deliver innovative programs and services in line with Customer needs.</p><br><br></li></ul><p><b>Qualifications</b></p><br><br><p><i>Required</i></p><br><br><ul><li><p>BS/BA degree (medical/pharmaceutical).</p><br><br></li><li><p>Five years of experience in the multinational pharmaceutical industry.</p><br><br></li><li><p>2+ years experience in pharmaceutical marketing</p><br><br></li><li><p>Strong understanding of the business and regulatory environment.</p><br><br></li><li><p>Demonstrates initiative, strategic thinking, and creative problem-solving skills.</p><br><br></li><li><p>Ability to work under stringent timelines and due dates.</p><br><br></li><li><p>Demonstrated ability to brand, promote, and market products and concepts.</p><br><br></li><li><p>Demonstrated effective organizational and communication skills.</p><br><br></li><li><p>Analytical skills with strong business acumen.</p><br><br></li><li><p>Marketing analysis & communication.</p><br><br></li><li><p>Creative, innovative, and has the ability to motivate others.</p><br><br></li><li><p>Drive results, strategic thinking, and foster collaboration.</p><br><br></li><li><p>Planning and organizational skills.</p><br><br></li><li><p>High-end interpersonal skills & customer centricity.</p><br><br></li></ul><p><i>Preferred</i></p><br><br><ul><li><p>Oncology experience.</p><br><br></li><li><p>Gulf market experience.</p><br><br></li></ul><br><br><p><b>Required Skills: </b></p><br><br>Competitor Analysis, Content Creation, Cross-Team Collaboration, Customer Engagement, Customer Management, Customer-Oriented, Data Analysis, Digital Marketing, Marketing, Marketing Strategies, Oncology Marketing, Product Management, Strategic Thinking<br><p><b>Preferred Skills: </b></p><br><br><br><p>Current Employees apply HERE</p><br><br><br><p>Current Contingent Workers apply HERE</p><br><br><br><p><b>Search Firm Representatives Please Read Carefully </b><br>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. </p><br><br><br><p><b>Employee Status: </b></p><br><br>Regular<br><p><b>Relocation:</b></p><br><br><br><p><b>VISA Sponsorship:</b></p><br><br><br><p><b><span>Travel Requirements:</span></b></p><br><br><br><p><b>Flexible Work Arrangements:</b></p><br><br>Not Applicable<br><p><b>Shift:</b></p><br><br><br><p><b>Valid Driving License:</b></p><br><br><br><p><b>Hazardous Material(s):</b></p><br><br><br><p><b>Job Posting End Date:</b></p><br><br>05/14/2026<p><b><span>*A job posting is effective until 11:59:59PM on the day <u>BEFORE</u> the listed job posting end date. Please ensure you apply to a job posting no later than the day <u>BEFORE</u> the job posting end date. </span></b></p><br><br><br> </div>
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<p>Job Description</p><p>Strategic Contracts/Commercial Manager with extensive experience in high-rise, residential, and commercial building projects across Middle East markets, specializing in contract administration, commercial management, and risk mitigation. Proven ability to oversee procurement strategies, manage claims and variations, and ensure contractual compliance while protecting project profitability. Strong negotiator and collaborator, working closely with stakeholders to resolve commercial issues and drive successful, cost-effective project outcomes.</p><p>Responsibilities</p><ul><li>Ensure that the requirements of the contract documents are implemented and maintained throughout the Contract period.</li><li>Assist in the review of contractual notices of claims and providing contractual advice to the Engineering in their administration of the Construction Contract.</li><li>Interact with the Client representatives, the Project Management & Supervision Consultants and relevant Contractors in respect of all contractual matters.</li><li>Review all contract documents to ensure congruity and to minimize patent and latent ambiguities</li><li>Implements, updates & communicates the Risk Register pertaining to all ongoing commercial/contract matters with the client team and consultants</li><li>Manages the Commercial Risks by advising the client of potential claims, rough order of magnitude & necessary actions towards claim avoidance and dispute</li><li>Assist with administration of ongoing Contracts, including monitoring Contractor and commission compliance with the Contract documents.</li><li>Prepare correspondence and maintains records necessary to ensure the effective administration of all Contractual matters.</li><li>Facilitate the preparation of Contract change and prepares the relevant variation orders</li><li>Responsible for the Change Management Process. He will be initiating all credit change orders whenever applicable.</li><li>Facilitate the contract close-out procedures to ensure that all terms and conditions of contracts have been complied with prior to final payment to the contractor.</li><li>Ensure that all contractual procedures are implemented and maintained.</li><li>Assist in the review of Contractor’s claims in accordance with the provisions of the Conditions of Contract and ensures the Client’s interests are protected.</li><li>Ensure all warranties, bonds, insurances, guarantees, etc., are in place, maintained, and updated in accordance with the Contract and are in compliance with the Client's requirements.</li><li>Contract Closeout: document items to be completed, amounts to be withheld for final completion, review taking over the certificate.</li><li>Responsible for the preparation and maintenance of Engineer’s Instructions Variation Orders, and Claim Logs</li><li>Assist in the preparation of Monthly Progress Reports.</li><li>Assist on all contractual and commercial matters.</li><li>Validate the Consultants & Contractor's interim and final payment applications from a commercial perspective and any variation from the GMP figures (rates, Contractor compliance of payment rules as per the Contract, retentions, back-charges, fees, taxes, etc.).</li><li>Assist the Estimation and Project Control teams in respect of contractual implications of change orders</li><li>Organizes, chairs & records Commercial Meetings and records minutes of meetings.</li><li>Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.</li><li>Perform other duties as assigned by the line manager/client department head.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Qualifications</p><ul><li>Bachelor’s Degree in Civil Engineering, Quantity Surveying or equivalent.</li><li>Must have a minimum of 20 years’ experience with strong international experience.</li><li>Preferably a chartered member of the Royal Institution of Chartered Surveyors (MRICS).</li><li>Strong background and understanding of FIDIC forms of Contract, particularly design & build.</li><li>Knowledgeable in all contractual & legal matters relevant to the industry, including claim management.</li><li>Great leadership and organizational skills.</li><li>An excellent command of written and spoken English and Arabic is desirable. </li><li>Experience of working internationally (preference for GCC).</li></ul><p><br></p></div>
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<strong>Business Analyst (Retail Banking & Cards)</strong>
<strong>Role Overview</strong>
<p>We are seeking a highly skilled <strong>Business Analyst</strong> to support strategic banking and digital transformation initiatives within a leading financial services environment.</p><br><br>
<p>This role is responsible for bridging the gap between business stakeholders and technology teams by translating business requirements into functional solutions that drive measurable outcomes. The successful candidate will possess strong domain expertise across <strong>Retail Banking, Customer Onboarding, Customer Lifecycle Management, and Cards</strong>, combined with excellent analytical, stakeholder management, and communication skills.</p><br><br>
<p>You will play a key role in driving business change, enhancing customer journeys, and supporting the successful delivery of technology and process improvement initiatives within a regulated banking environment.</p><br><br>
<strong>Key Responsibilities</strong>
<ul>
<li>Collaborate with business stakeholders to gather, analyse, and document business requirements </li><li>Translate business needs into detailed functional specifications, user stories, process flows, and business requirements documentation </li><li>Work closely with Product Owners, Developers, QA teams, and project stakeholders to ensure successful solution delivery </li><li>Support User Acceptance Testing (UAT) activities and coordinate business validation and sign-off </li><li>Analyse and optimise existing banking processes, customer journeys, and operational workflows </li><li>Act as the primary liaison between business and technology teams, ensuring effective communication and alignment </li><li>Support initiatives across customer onboarding, KYC, digital banking, customer lifecycle management, and card-related products and services </li><li>Identify opportunities for process improvement, automation, and operational efficiencies </li><li>Ensure solutions comply with internal governance standards, business objectives, and regulatory requirements </li><li>Facilitate workshops, requirement gathering sessions, and stakeholder meetings to support successful project outcomes
</li></ul>
<strong>Required Skills & Qualifications</strong>
<ul>
<li>Bachelor's degree in Business Administration, Finance, Information Technology, or a related discipline </li><li>Minimum <strong>5 years of experience</strong> as a Business Analyst within the banking or financial services sector </li><li>Strong understanding of: <ul>
<li>Retail Banking </li><li>Customer Onboarding </li><li>Customer Lifecycle Management </li><li>Cards and Payments Domain </li></ul>
</li><li>Proven experience in requirement gathering, business process analysis, and solution documentation </li><li>Strong stakeholder management and communication skills </li><li>Hands-on experience with: <ul>
<li>Jira </li><li>Confluence </li><li>Microsoft Excel </li><li>SQL </li></ul>
</li><li>Experience working within Agile and Waterfall delivery environments </li><li>Excellent written and verbal communication skills in English </li><li>Strong analytical, problem-solving, and documentation capabilities
</li></ul>
<strong>Preferred Skills & Experience</strong>
<ul>
<li>Previous experience working within UAE banking institutions or international corporate environments </li><li>Knowledge of Open Banking, Banking APIs, FinTech integrations, and digital transformation initiatives </li><li>Experience supporting customer journey transformation, onboarding, servicing, retention, and lifecycle optimisation programmes </li><li>Familiarity with banking regulatory requirements and governance frameworks </li><li>Professional certifications such as: <ul>
<li>CBAP </li><li>CCBA </li><li>PMI-PBA </li><li>Certified Scrum Master (CSM) </li><li>Equivalent Business Analysis certifications </li></ul>
</li></ul>
<strong>Halian Group</strong>
<p>With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realise tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.</p><br><br>
<p>At Halian, we recognise that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organisations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives.</p><br><br>
<p>We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.</p><br><br>
<p><strong>#LI-CC1</strong></p><br><br>
<br><br> </div>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>ROLE SUMMARY</strong></p><br><p>Responsible for the City’s growth in terms of Strategy, Growth, Driving Sales, Account Management, and marketing by understanding the city’s performance drivers and KPIs and setting targeted strategies, objectives, and an action plan.</p><br><p>In addition, responsible via dotted line responsibility to oversee and drive the city’s success across marketing, logistics, people, etc.</p><br><p>This role holder requires a strong leadership presence able to drive high-level strategy as well as operate at the lowest level of detail. The role holder also needs to influence both with directly as well as indirect stakeholders internally and externally.</p><br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p>The City’s - Operation and financial performance to achieve Profitability and growth</p><br></li><li><p>Design a strategic business plan to achieve sales and revenue objectives and targets on a Monthly, Quarterly, and yearly basis.</p><br></li><li><p>Responsible for identifying growth areas and setting achievable targets for new acquisitions and live restaurants in his/her area.</p><br></li><li><p>Manage the overall city’s performance (operating at the lowest level of detail across zones to win with partners, customers, and riders)</p><br></li><li><p>Plan and Lead Marketing activities on the ground in alignment with the company's Marketing strategy to continuously generate sales opportunities.</p><br></li><li><p>Handle and facilitate Logistics implementation in alignment with the Logistics Function SOP.</p><br></li><li><p>Monitor competitor activities and set plans to improve the restaurant's potential growth.</p><br></li><li><p>Generate extra revenue through team achievement of non-commission revenue (advertising) deals.</p><br></li><li><p>Manage and follow up on the team’s daily/weekly tasks closely, to ensure a high level quality performance and targets are achieved through coaching, motivating, and guiding the team to full capacity.</p><br></li><li><p>Evaluate and assess targets on an individual level and provide objective feedback to support team members in their growth.</p><br></li><li><p>Scale the team according to the current portfolio of brands and onboard new joiners.</p><br></li><li><p>Create detailed reports to help the team achieve targets and maintain accurate records of restaurants’ details, such as accounts</p><br></li><li><p>Integrate team tasks on the corresponding tools and dashboards used within the company.</p><br></li><li><p>Collaborate with different internal teams to reach the designated KPIs and work closely with the Marketing, Finance, Operations, and Logistics Departments.</p><br></li><li><p>Apply Talabat policies and procedures in the cluster to ensure the consistency of operations and culture.</p><br></li><li><p>Work closely with the Public Relations and Communications department to represent the city and business at external events.</p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>Bachelor’s degree in Business Administration, Marketing, or a related field.</p><br></li><li><p>8+ years of experience in Sales, Account Management, Operations, or a related field.</p><br></li><li><p>Minimum 5 years of leadership and team management experience.</p><br></li><li><p>Strong understanding of the food industry and market dynamics.</p><br></li><li><p>Experience with commercial proposals and pricing strategies.</p><br></li><li><p>Proficiency in CRM systems.</p><br></li><li><p>Proven track record in managing and developing high-performing teams.</p><br></li><li><p>Strong analytical and problem-solving skills.</p><br></li><li><p>Excellent leadership and stakeholder management capabilities.</p><br></li><li><p>Strong communication and interpersonal skills.</p><br></li><li><p>Advanced English proficiency.</p><br></li><li><p>E-commerce experience is highly preferable.</p><br></li><li><p>Proven track record in managing and developing high-performing teams.</p><br></li><li><p>Strong analytical and problem-solving skills.</p><br></li><li><p>Excellent leadership and stakeholder management capabilities.</p><br></li><li><p>Strong communication and interpersonal skills.</p><br></li><li><p>Advanced English proficiency.</p><br></li><li><p>E-commerce experience is highly preferable.</p><br></li></ul><br><br> </div>
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<p>Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.<br>Key job responsibilities<br>Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.<br> Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.<br> Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.<br> Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.<br> Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.<br> Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.<br> Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.<br> Inventory Management: Maintain inventory accuracy within the FC environment.<br>Basic Qualifications:<br> 1+ years employee and performance management experience.<br> Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.<br> Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts (AMZL).<br> Strong team player with the ability to motivate others.<br> Demonstrated problem-solving and analytical capabilities.<br>Preferred Qualifications:<br> 1+ years experience with performance metrics, process improvement, or lean techniques.<br> Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.<br> Ability to thrive in an ambiguous and fast-paced environment<br>- Experience in managing teams<br>- The candidate should have 3+ years of work experience managing teams & managing people<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<strong>Job Code:</strong> 353/001/442<br><strong>Industry:</strong> 3PL / Logistics & Transportation<br><br>We are seeking an experienced HR Manager to lead and oversee all human resources functions within a fast-paced logistics and transportation environment. The role is responsible for managing workforce operations, ensuring compliance with UAE labor regulations, overseeing employee relations, and driving operational excellence across blue-collar and white-collar workforces.<br>The ideal candidate will have extensive experience managing large workforces within the logistics, delivery, transportation, FMCG, or manpower outsourcing sectors and possess strong leadership and problem-solving skills. This HR Manager Job in Abu Dhabi is an excellent opportunity for professionals looking to contribute to a dynamic and rapidly growing organization.<br><br><strong>HR Department Leadership & Supervision</strong><br><ul><li>Supervise and manage all activities of the HR department.</li><li>Assign tasks, set priorities, and monitor the performance of HR team members.</li><li>Ensure HR team compliance with company policies, timelines, and quality standards.</li><li>Act as the final internal checkpoint before HR matters are escalated to management.</li></ul><strong>Workforce HR Operations</strong><br><ul><li>Oversee end-to-end HR operations for riders, drivers, and white-collar employees.</li><li>Ensure the proper execution of recruitment and onboarding activities.</li><li>Maintain employee documentation and personnel records.</li><li>Coordinate medical insurance administration.</li><li>Manage employee leave and workforce status tracking.</li><li>Handle disciplinary actions and employee investigations.</li><li>Ensure no operational disruption occurs due to HR delays.</li></ul><strong>Payroll & Workforce Administration</strong><br><ul><li>Oversee payroll coordination, including overtime calculations, deductions, and incentive administration.</li><li>Monitor employee attendance and workforce data.</li><li>Manage accommodation and transportation coordination for employees where applicable.</li><li>Ensure accurate HR reporting and workforce administration.</li></ul><strong>Compliance & Legal Oversight</strong><br><ul><li>Ensure full compliance with UAE Labor Law and MOHRE regulations.</li><li>Oversee compliance with WPS governance requirements.</li><li>Ensure compliance with medical insurance requirements and statutory obligations.</li><li>Lead and manage MOHRE inspections, audits, and investigations.</li></ul><strong>Performance Management & Reporting</strong><br><ul><li>Track and monitor KPIs such as attendance, productivity, punctuality, and operational performance.</li><li>Analyze workforce data and provide recommendations for process improvements and workforce optimization.</li><li>Prepare HR reports and management updates as required.</li></ul><strong>Leadership & Continuous Improvement</strong><br><ul><li>Lead and develop HR coordinators and operational teams.</li><li>Promote a process-driven and performance-oriented culture.</li><li>Drive operational improvements and implement HR best practices.</li><li>Support the business in a fast-paced startup environment and adapt to changing business requirements.</li></ul><br><br><ul><li>Bachelor's Degree in Human Resources, Business Administration, or a related field.</li><li>Minimum <strong>3 years of UAE experience managing large blue-collar workforces, preferably within logistics, delivery services, transportation, FMCG, manpower outsourcing, or similar high-volume environments.</strong></li><li>Experience managing riders or a workforce of approximately 500 blue-collar employees will be an advantage.</li><li><strong>Strong knowledge of UAE Labor Law, MOHRE regulations, and WPS requirements.</strong></li><li>Experience in payroll coordination, including overtime, deductions, and incentive management.</li><li>Experience handling disciplinary cases, investigations, and employee relations matters.</li><li>Strong knowledge of HRMS and attendance management systems.</li><li>Advanced proficiency in Microsoft Excel and Google Sheets.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Excellent organizational and analytical abilities.</li><li>Ability to work effectively in a fast-paced startup environment.</li><li>Strong communication skills in English; Arabic language skills will be an advantage.</li><li>Energetic, proactive, and able to manage multiple priorities effectively.</li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>
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<span><strong>Requisition Number:</strong> 24444BR<br><strong>Description:</strong><br>At Stantec, we approach every project as a partnership, because our work creates a lasting impact on our client's communities. We believe that when smart, passionate, creative people come together, real possibilities are within reach.<br>Our people are at the heart of everything we do; they give our work purpose. If you want to be a part of our unwavering team and can bring your sense of imagination and determination to every challenge, then this is the right place for you.<br>Stantec is looking for construction administration and management professionals to act as owner representatives on multiple sites across the UAE to supervise the construction of buildings and facilities related to government and defense projects. The candidate's responsibilities include project management, contract administration, engineering inspections, quality assurance, reporting on progress, and health and safety inspection. English ability is a must. Experience with Healthcare projects (hospital, clinic, Laboratory) is a plus.<br>Responsibilities:<br>• Implements the program & project management goals as defined, developed, and approved by authorized CLIENT personnel; the contractor Program Manager (PgM) does not have the authority to determine unilaterally program and project requirements.<br>• Reviews provide management guidance and recommend courses of action on policy matters to CLIENT personnel.<br>• Assures CLIENT-determined goals are on schedule, cost, and budget.<br>• Assists CLIENT personnel with managing the efficient and effective coordination and accomplishment of the planning, scoping, development, design, and construction of assigned projects.<br>Assists CLIENT personnel with integration of known requirements; manages project<br>budget and schedule as directed by authorized CLIENT personnel; and serves as a point-of-contact<br>for assigned projects.<br>• Assists CLIENT personnel to negotiate and integrate all functions (i.e., planning, design, cost engineering, construction, real estate, contracting, etc.), and consider customer needs and other agencies' commitments in support of assigned projects when recommending a comprehensive management plan.<br>• Assists CLIENT personnel in integrating customer schedules and criteria, establishing project scope and<br>criteria, schedules and milestones, budgets, dependencies and responsibilities of the participating<br>parties, assumptions and risks, contingencies, and performance measurement criteria.<br>• Provides input to the operating budget related to projects assigned; the contractor PgM does not have the authority to make budget determinations without final approval of CLIENT personnel.<br>• Assists CLIENT personnel in training and mentoring initiatives by providing subject matter expertise and conveying cultural meaning and intent; e.g., coordinates, plans, develops, and evaluates training, training needs, and course objectives.<br>• Provides translation services, oral and written for CLIENT staff, as needed.<br>• Performs other duties as assigned.<br><strong>Qualifications:</strong><br>• University degree.<br>• Minimum of 15 - 20 years overall experience<br>• At least 5 years of relevant experience in Healthcare projects (hospital, clinic, Laboratory) is a plus.<br>• Civil Engineering or Architectural background<br>• PMC Experience, Strong Written English, Client-facing, Energetic<br>• Level 2 English language ability (fluent) required<br>• Ability to work with all types of individuals in a stressful environment for long periods of time.<br><strong>About Stantec:</strong><br>We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.<br>The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!<br><strong>Work Location(s):United Arab Emirates-Dubai</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Job Type:</strong> <strong>Regular</strong><br><strong>Job Category:</strong> <strong>Project Management</strong></span> </div>