Store manager Jobs in UAE
286 Jobs Found
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• Strategies for Revenue generation and business development</span><br><span>• Business objectives and goals</span><br><span>• Drive the Digital Agenda</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>Acquisition & Sales Management</span><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.</span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process.</span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Customer Relationship Building</strong></span><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br>
<p><span><strong>Processes</strong></span><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span><br><br><span><strong>People & Talent </strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br> <br><p><br><span><strong>Risk Management</strong></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span><br><br><span><strong>Governance </strong></span><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span><br><br><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><span>External</span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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<h2 class="h5">Job description</h2>
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<p>Job Title: Sales Executive – Food & Beverages (HORECA & Modern Trade)</p><p><b>Location:</b> United Arab Emirates (UAE)</p><p><b>Industry:</b> Food & Beverage (F&B) / Fast-Moving Consumer Goods (FMCG)</p><p><b>Reports To:</b> Sales Manager / Area Sales Manager </p><p><br></p><p><br></p><p>Job Summary</p><p>We are seeking an aggressive, results-driven <b>Sales Executive</b> with extensive hands-on experience in both <b>HORECA</b> (Hotels, Restaurants, Cafés, Catering) and <b>Modern Trade</b> (Hypermarkets, Supermarkets, Co-ops) channels across the UAE. The ideal candidate will leverage existing network connections with chefs, procurement managers, and retail category buyers to expand product distribution, maximize shelf space, secure corporate listing agreements, and hit aggressive volume targets. </p><p><br></p><p><br></p><p>Key Responsibilities</p><p><br></p><p><b>1. HORECA Channel Management</b></p><ul><li><b>Business Development:</b> Prospect and onboard new HoReCa accounts including 4/5-star hotels, high-end restaurants, cloud kitchens, and catering companies across the Emirates. </li><li><b>Relationship Management:</b> Build deep, trust-based partnerships with Executive Chefs, F&B Directors, and Procurement Managers to ensure our products are preferred in menus and kitchens. </li><li><b>Menu Engineering & Trials:</b> Organize product tastings, demonstrations, and culinary trials to present technical or quality advantages of our F&B portfolio.</li></ul><p><br></p><p><b>2. Modern Trade Channel Management</b></p><ul><li><b>Key Account Execution:</b> Maintain operational relationships with store managers and category buyers at major retail chains (e.g., Carrefour, Lulu, Spinneys, Choithrams).</li><li><b>Merchandising & Visibility:</b> Ensure optimal product visibility, share of shelf, and execution of planograms at the store level.</li><li><b>Promotional Execution:</b> Implement off-shelf displays, end-caps, and seasonal trade marketing activations to maximize consumer off-take. </li></ul><p><br></p><p><b>3. Operational Excellence & Strategy</b></p><ul><li><b>Pipeline & Forecasting:</b> Track daily sales activities, outstanding opportunities, and client orders via CRM tools. [</li><li><b>Collections Management:</b> Take ownership of credit control by ensuring timely payment collections from accounts in strict compliance with company credit policies. </li><li><b>Market Intelligence:</b> Monitor competitor pricing, listing strategies, and new product launches, providing immediate feedback to management. </li></ul><p><br></p><p><br></p><p>Requirements & Qualifications</p><ul><li><b>Experience:</b> Minimum <b>2 to 5 years of proven F&B sales experience within the UAE market</b>, simultaneously handling HORECA and Modern Trade portfolios.</li><li><b>Local Network:</b> A strong, verified active database of hospitality buyers and retail category managers in the UAE.</li><li><b>Mobility:</b> <b>Must possess a valid UAE Driving License</b> and a personal vehicle (fuel/travel allowances provided).</li><li><b>Language Skills:</b> Fluent command of English is mandatory. Fluency in Arabic or Hindi/Urdu is highly advantageous for regional trade communication.</li><li><b>Product Knowledge:</b> Solid understanding of food storage categories (frozen, chilled, ambient, or dry goods depending on the inventory).</li><li><b>Education:</b> Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field. </li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>A Sales Executive in the UAE's HORECA and Modern Trade sectors must combine strategic relationship management with tactical commercial execution. Success requires driving product listings and bulk sales across major retail chains, hotels, and catering companies. Critical skill sets include: </p><p><br></p><p>1. Modern Trade (Hypermarkets & Supermarkets)</p><ul><li><b>Key Account Management:</b> Building relationships with buyers and category managers at key retailers.</li><li><b>Space & Merchandising Optimization:</b> Negotiating prime shelf space, end-caps, and secondary displays.</li><li><b>Trade Marketing Execution:</b> Planning, deploying, and tracking in-store promotions, sampling, and discounting campaigns.</li></ul><p><br></p><p>2. HORECA (Hotels, Restaurants, & Cafes)</p><ul><li><b>B2B Solution Selling:</b> Pitching food, beverage, or equipment solutions to executive chefs, F&B directors, and procurement managers.</li><li><b>Menu Engineering & Product Knowledge:</b> Understanding ingredient margins and pairing products with client menu requirements.</li><li><b>Volume & Contract Negotiation:</b> Securing long-term supply agreements while balancing pricing and credit terms. </li></ul><p><br></p><p>3. Core Competencies</p><ul><li><b>UAE Market Awareness:</b> Deep understanding of the localized F&B landscape, competitor pricing, and regional import/distribution channels.</li><li><b>Commercial Acumen:</b> Strong numerical skills to calculate margins, manage account receivables (A/R), and ensure on-time payments.</li><li><b>Tech Proficiency:</b> Using CRM tools and ERP software to forecast sales, track KPIs, and log daily customer visits.</li><li><b>Communication Skills:</b> Fluency in English and often Arabic, Hindi, or Malayalam to communicate with a diverse B2B network. </li></ul><p><br></p><p><br></p></div>
<h2 class="h5">Job description</h2>
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<p><strong>ROLESUMMARY:</strong></p><br><br><p>The Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée'sregionaloperations.Working closelywiththeRegionalOperationsDirector,OperationsManager, andcross- functionally with the Regional Savory Head Chef, Regional Head Pastry Chef, Regional Quality Assurance Manager, Regional Marketing Manager, and Regional Training Manager, this role ensures effective coordination, communication, and follow-up across multiple business functions.</p><br><br><br><p>The Operations Coordinator serves as the administrative and operational backbone of the regional leadership team, supportingkeyprojects, ensuringadherencetocompanystandards,andfacilitatingtheflowofinformationbetween stores, departments, and management.</p><br><br><br><p>Assist the FS CEO in any administrative request.</p><br><br><br>SCOPE:<br><ul><li><strong>Operational Support -</strong>Provides comprehensive administrative and logistical support to regional operations leadership,ensuringsmoothcommunication,efficientprocesses,andeffectiveexecutionofdailyoperational activities.</li><li><strong>CulinaryCoordination(Savory&PastryDepartments)-</strong>Facilitatescoordinationbetweensavoryandpastryteams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée's culinary standards across all locations.</li><li><strong>Quality Assurance Support -</strong>Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow-up on audit actions across all outlets</li><li><strong>MarketingCoordination-</strong>SupportstheRegionalMarketingManagerinexecutingcampaigns,productlaunches,and in-store activations while ensuring brand consistency and effective communication across all locations.</li><li><strong>Training&DevelopmentSupport-</strong>CollaborateswiththeRegionalTrainingManagertocoordinatetrainingprograms, track completion, and ensure consistent development and compliance across all teams.</li><li><strong>Communication&Coordination-</strong>Servesasthecentralpointofcontactbetweenregionalteamsandstores,ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.</li><li><strong>Administrative&ProjectCoordination-</strong>Overseesandstreamlinesadministrativetasksandcross-departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.</li></ul><br>SPECIFICDUTIES&RESPONSIBILITIES:<br>OperationsSupport<ul><li>Provide daily administrative and logistical support to the Regional Management team ( Operations, Culinary, Training, QA ), including scheduling meetings, preparing / consolidating reports, maintaining follow up trackers | audit / complaints action plans | Opening Critical paths.</li><li>Coordinate general communication and information flow from stores | territory management to Regional office DIP and support departments.</li><li>Coordinate the staff onboarding between HR / OPS / Training.</li><li>Assist with the tracking / consolidation of business reviews, operational audits, performance presentations, Brand Operational audits, action plans.</li><li>Maintain and update regional dashboards, store contact lists, SOP archives, and operational calendars.</li><li>Consolidate and Circulate KPIs reports ( health cards / complaints / google review ) to management.</li><li>Maintain information cards for every locations.</li><li>Ensure the projects completion cards are signed by all functions.</li><li>Maintain an organized electronic filing system ensuring all operational documents are accessible and up to date.</li><li>Track deadlines for ongoing initiatives and proactively remind teams of deliverables and time lines.</li><li>Ensure you track compliance of regional governmental licenses in each territory.</li><li>Creation of the export product labels for DIP.</li><li>Consolidation of internal presentations / information for leadership meetings, performance reviews, and audits.</li><li>Consolidate the ISO 22000 documentation from the different sections to ensure compliance records at audit time.</li></ul>Marketing&BrandCoordination<ul><li>SupporttheRegionalMarketingManagerwiththestores / market coordination ofcampaignrollouts,seasonalproduct launches, and in-store activations.</li></ul>Training&TalentDevelopmentSupport<ul><li>Coordinate regional training calendars, schedules and invitations.</li><li>Arrange training rooms, equipment, materials, travel and accommodation. (if required)</li><li>Maintain accurate employee and training records for every country on TalentLMS.</li><li>Enroll employees in TalentLMS and manage user accounts, learning assignments, and completion records. (if I'm unavailable due to training or travelling)</li><li>Follow up with Country Managers and Store Managers on overdue training updating training trackers, store files and compliance records.</li><li>Assist the Regional Training Manager in preparing weekly and monthly training completion reports.</li><li>Collect attendance sheets, assessments, feedback forms and signed acknowledgements to maintain the Training hours per employee KPI</li><li>Maintain version control so stores only use the latest approved documents.</li><li>Track 30-, 60- and 90-day onboarding progress.</li><li>Consolidate Mystery Shopper, audit and performance information for training analysis.</li><li>Organise feedback surveys and consolidate participant feedback.</li></ul><br>HRSupport<ul><li>Administer medical insurance and life insurance for UAE Team. Handle regional business travel arrangements along with employee annual leave tickets for UAE team.</li><li>Office Administration-oversee day-to-day office operations by Manager office supplies, and overwhelming cleaning and security staff attendance and task assurance.</li><li>Lead the get togethers, quarterly town halls and occasion celebrations in the office.</li><li>Lead the monthly company newsletter with coordination of all functions.</li></ul><br>SKILLS&COMPETENCIES:<p><strong>OperationalKnowledge:</strong>Strongunderstandingoffood&beverageoperations,preferablyinapremiumor luxury environment.</p><br><br><p><strong>Communication:</strong>Excellent written and verbal communication skills in English (French or Arabic a plus).</p><br><br><p><strong>Organization:</strong>Exceptional multitasking, prioritization, and time-management skills.</p><br><br><p><strong>TechnicalSkills:</strong>AdvancedproficiencyinMicrosoftOfficeSuite(Excel,PowerPoint,Word),andknowledgeof learning management or POS systems and AI.</p><br><br><p><strong>Attention to Detail:</strong>High accuracy and thoroughness in documentation and reporting.</p><br><br><p><strong>Interpersonal Skills:</strong>Professional, collaborative, and capable of building strong cross-functional relationships.</p><br><br><p><strong>Discretion:</strong>Handles sensitive information with professionalism and confidentiality.</p><br><br><p><strong>Adaptability:</strong>Thrives in a dynamic, fast-paced environment and adjusts quickly to changing priorities.</p><br><br><br>QUALIFICATIONS&EXPERIANCE:<p>Bachelor'sdegreeinBusinessAdministration,HospitalityManagement,orrelatedfield.</p><br><br><p><strong>Minimum3-5years</strong>ofexperienceinanoperations,administrative,orcoordinationrolewithin the</p><br><br><p><strong>F&Borhospitalityindustry</strong>(luxurybrandexperiencepreferred).</p><br><br><p>Provenabilitytomanagemultiplestakeholdersandprojectssimultaneously.</p><br><br><p>Exposuretocross-functionalcollaborationbetweenculinary,marketing,andoperationsteams</p><br><br>
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Job Summary<br><br>To support the Senior/Associate Director in revenue generation, customer acquisition, relationship deepening, portfolio growth and business development across both the Premium and Priority Banking segments through a dedicated virtual engagement model. The Assistant Relationship Manager (Virtual) is responsible for managing and servicing an assigned portfolio of Premium and Priority Banking customers through proactive telephone, video and digital engagement channels. The role will execute a disciplined Contact Management Plan to deepen customer relationships, enhance customer experience, identify financial needs and deliver appropriate banking, wealth, insurance and investment solutions. The role will support the growth of Priority Banking by developing Premium Banking customers towards Priority qualification through consistent customer engagement, portfolio reviews, needs-based conversations and wallet share expansion. The role will also ensure existing Priority Banking customers remain actively engaged, serviced and retained through regular relationship reviews and proactive outreach. The Assistant Relationship Manager (Virtual) acts as the primary virtual point of contact for assigned customers and is responsible for maintaining high levels of customer activity, relationship penetration, service excellence and sales productivity while adhering to all regulatory, compliance and conduct requirements. The role forms a critical part of the ARM Channel operating model and serves as a key enabler for customer servicing, acquisition, retention, portfolio growth and Priority Banking qualification across the Premium and Priority customer segments. This role forms part of the UAE National Talent Development pathway within Priority Banking and provides a structured progression route to Assistant Relationship Manager, Associate Relationship Manager and Senior Associate Relationship Manager positions within the ARM Channel.<br><br>Key Responsibilities<br><br>Strategy<br><br>Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. Update & maintain all MIS (Calls, Prospects, Attritions etc.). Maintain and update customer information on CEMS. Accurate and timely generation of reports. Activation of dormant accounts. Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. Identify customer needs and opportunities through regular customer engagement and financial conversations Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. Support acquisition and retention activities through virtual engagement channels. Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. Execute daily calling activities to drive customer servicing, relationship deepening and business generation.<br><br>Business<br><br>Acquisition & Sales Management<br><br>Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. Update & maintain all MIS (Calls, Prospects, Attritions etc.). Maintain and update customer information on CEMS. Accurate and timely generation of reports. Activation of dormant accounts. Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. Identify customer needs and opportunities through regular customer engagement and financial conversations. Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. Support acquisition and retention activities through virtual engagement channels. Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. Execute daily calling activities to drive customer servicing, relationship deepening and business generation.<br><br>Customer Relationship Building<br><br>Build and deepen relationships with existing Priority Customers. Build and deepen relationships with Premium Banking customers to support future Priority qualification. Effectively meeting customer expectations and handling/reduction of customer complaints. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Serve as the one-point contact to the High-Net-Worth customers of the Bank. Conduct regular customer reviews through telephone, video and digital engagement channels. Develop long-term customer relationships through consistent and proactive engagement. Support customer retention and relationship growth across both Premium and Priority Banking portfolios. Ensure customers receive timely servicing and relevant financial solutions aligned to their needs and objectives.<br><br>Processes<br><br>Ensure compliance of laid down process and procedures. Facilitate and Implement work process improvements. To ensure compliance with Global Process Standards on Customer Data Confidentiality. Ensure all customer interactions are accurately documented within approved Bank systems. Maintain quality customer engagement standards across all virtual communication channels. Execute customer contact activities in line with the Contact Management Plan and applicable service standards.<br><br>People & Talent<br><br>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibly delegate work to staff, providing coaching and support where required. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Participate actively in learning, certification and development programmes. Support the development of UAE National talent and contribute positively to the ARM talent pipeline.<br><br>Risk Management<br><br>Ensure KYC/AML updates, proper zero error documentation. Updating the C-Manager, adhering to the Contact Management Plan. Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same. Read, understand and comply with all provisions of the Group Code of Conduct. Ensure all virtual customer interactions are conducted in accordance with approved sales processes, regulatory requirements and customer suitability standards. Maintain accurate records of customer conversations, recommendations and engagement activities.<br><br>Governance <br><br>To be able to detect any suspicious transactions, Money laundering, forgeries etc. Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. Ensure all GPS standards are followed and adhered. Ensure all customer engagement activities conducted through telephone and digital channels comply with internal governance standards and regulatory requirements.<br><br>Regulatory & Business Conduct<br><br>Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Good knowledge of group policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct. Ensure fair customer outcomes through all customer interactions and recommendations. Adhere to customer suitability, sales quality and conduct requirements during all virtual engagements.<br><br>Key stakeholders<br><br>Internal<br><br>Product Manager – Priority Banking – for Launch and implementation of product campaigns. Customer Service Manager – WM – for Product services to the customers. Unit Heads – Treasury – Implementation of sales strategies. Branch Managers – Implementation of sales strategies. Marketing Manager – WM – Coordinate marketing and research activities. Country Money Laundering Prevention Officer. Assistant Relationship Managers. Associate Relationship Managers. Senior Associate Relationship Managers. Team Leaders. Priority Banking and Wealth Management teams.<br><br>External<br><br>Existing and Prospective Customers – for Acquisition and retention of business. Premium Banking Customers. Priority Banking Customers.<br><br>Other Responsibilities<br><br>Ability to maintain a highly decent professional environment within the Priority Centre. Educate Clients on using of other delivery channels. Conduct structured outbound customer engagement activities on a daily basis. Support customer servicing, acquisition, retention and portfolio growth through virtual engagement. Support qualification of Premium Banking customers into Priority Banking. Drive customer activity, relationship deepening and customer satisfaction through proactive customer contact. Act as an ambassador of the Priority Banking proposition through every customer interaction.<br><br>Skills And Experience<br><br>Manage Conduct Manage Risk Manage People Spot Opportunities Solve Problems Take the Lead Build Resilience<br><br>Qualifications<br><br>University Graduate. Relevant experience in relationship management, virtual relationship management, wealth management, contact centre banking, customer engagement or financial services. Experience in handling all Banking Customer Services & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes. Excellent telephone-based relationship management and customer engagement skills. Networking ability to manage interdepartmental deliverables. Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community. Proficiency in Computers. Proficiency in CRM, customer engagement and digital communication platforms. Adapting to multi-cultural environment. Good knowledge of banking practises and regulations. Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice. Strong understanding of Premium and Priority Banking customer propositions. UAE National preferred. Arabic language capability preferred.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><strong><span>Strategy</span></strong><br><span>• Supporting the Senior/Associate Director for Revenue generation and business development. Drive the Digital Agenda </span></p><br><br>
<p><strong><span>Business</span></strong></p><br><br>
<p><strong><span>Acquisition & Sales Management</span></strong><br><span>• Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director</span><br><span>• Update & maintain all MIS (Calls, Prospects, Attritions etc.)</span><br><span>• Maintain and update customer information on CEMS. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br>
<p><strong><span>Customer Relationship Building</span></strong><br><span>• Build and deepen relationships with existing Priority Customers </span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Processes</span></strong><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.<br></span><span><strong>People & Talent</strong> </span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br>
<p><strong><span>Risk Management</span></strong><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><strong><span>Governance </span></strong></p><br><br>
<p><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><strong><span>Regulatory & Business Conduct </span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span></p><br><br>
<p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal:</span></strong><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><strong><span>External:</span></strong><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><strong><span>Other Responsibilities</span></strong><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. <br>• Educate Clients on using of other delivery channels.</span><br></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in relationship management.</span><br><span>• Experience in handling all Banking Customer Services & Investment Products.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Proficiency in Computers.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• Good knowledge of banking practises and regulations.</span><br><span>• Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</span></p><br><br><b>About Standard Chartered</b> <br><p><span>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</span></p><br><br>
<p><span>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</span></p><br><br>
<p><span>Together we:</span></p><br><br>
<ul>
<li><span><strong>Do the right thing</strong> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</span></li>
<li><span><strong>Never settle,</strong> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</span></li>
<li><span><strong>Are better together,</strong> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</span></li>
</ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><strong>Core bank funding for retirement savings, medical and life insurance,</strong> with flexible and voluntary benefits available in some locations.</li>
<li><strong>Time-off</strong> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><strong>Flexible working</strong> options based around home and office locations, with flexible working patterns.</li>
<li><strong>Proactive wellbeing support</strong> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><strong>A continuous learning culture</strong> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><strong>Being part of an inclusive and values driven organisation,</strong> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Key Responsibilities</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• Strategies for Revenue generation and business development</span><br><span>• Business objectives and goals </span><br><span>• Drive the Digital Agenda</span></p><br><br>
<br>
<p><span><strong>Acquisition & Sales Management</strong></span><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process. </span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br> <br><p><span><span><strong>Customer Relationship Building</strong></span></span><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br>
<br>
<p><span><span><strong>Processes</strong></span></span><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span></p><br><br> <br><p><span><strong><span>People & Talent</span> </strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably</span><br><span> skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br>
<p><br><span><span><strong>Risk Management</strong></span></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><span><span><strong>Governance </strong></span></span><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><br><span><span><strong>Regulatory & Business Conduct</strong> </span></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across </span><br><span> Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><span><strong>Key stakeholders</strong></span></span><br><span><span><strong>Internal:</strong></span></span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span></p><br><br>
<p><br><span><span><strong>External</strong></span>:</span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<br>
<p><span><span><strong>Other Responsibilities</strong></span></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><br><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning. </span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>