Store manager Jobs in UAE
186 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Role : : Branch Manager</strong><br><strong>Location :</strong> <span><span>Al Silaa Branch</span></span> <br><strong>Role Purpose:</strong><br>Managing the branch and the reporting regional branches to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation that comply with Islamic Sharia requirements, where risks are well controlled<br> <br><strong>Key Accountabilities of the role </strong><br>1. Business acquisition through typical activities like:- ▪ Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers. ▪ Setting and monitoring sales plans for HPB, HCF, PBRs, CFRs and other sales staff as per forecast. ▪ Coaching of all sales staff to increase sales productivity and cross selling. ▪ Referral of prospective business to other functional units and or authorities ▪ Enhancement of ADIB’s image and reputation. 2. Management of service delivery:- ▪ Monitor branch service standards for customer satisfaction ▪ Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries. ▪ Getting ad-hoc customer feedback. 3. Operations and support:- ▪ Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating ▪ Facilitating and implementing work process improvements ▪ Approvals/recommendations of credit applications ▪ Take over HOP’s responsibility during vacation of HOP. 4. Proactive mentoring and management of all branch staff:- ▪ Branch Team – Maintain staff morale and relationship ▪ Observe, coach /train and counsel staff towards expected behaviours. ▪ Identify training developments needs for staff and ensure that these are met as per schedules. ▪ Appraise staff individual scorecard deliverables against scorecard targets. 5. Management of Branches in a specific region allocated for management for profitability and good governance</p><br><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br>1. Detailed knowledge of ADIB’s Retail Banking products & services 2. Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures 3. Specific Knowledge of UAE banking practices , regulations & risks 4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE 5. General awareness of competitors in the local market Role Profile/Job Description Traditional Values, Progressive Spirit Prepared by – Retail Banking Division Internal 6. Detailed knowledge of service standards 7. Training & Presentation skills 8. Sales & Marketing skills 9. Management Information skills 10. Computer Skills</p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Overview of the Role</b></p><p><b> </b></p><p>The <b>Senior Store Manager – Food</b> is responsible for leading the overall commercial, operational, and people performance of a high-volume Marks & Spencer Food store. The role provides strategic leadership to ensure the delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&S Food standards.</p><p>Leading a large, cross-functional team, the Senior Store Manager is accountable for delivering best-in-class retail operations across all Food departments, fostering a high-performance culture, and ensuring the highest standards of food safety, product availability, and customer service. Working closely with Regional Operations, Supply Chain, Planning, and Commercial teams, the role plays a key part in delivering business objectives and supporting future growth.</p><p>Success in this role is measured through commercial performance, operational excellence, customer satisfaction, team engagement, food safety compliance, and overall business profitability.</p><p><br></p><p><b>What You Will Do</b></p><p><b> </b></p><p><b>Drive Commercial Performance & Business Growth</b></p><ul><li>Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.</li><li>Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.</li><li>Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.</li><li>Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.</li><li>Identify opportunities for continuous improvement and implement best practices to optimise store performance.</li><li>Ensure effective inventory investment while maintaining high product availability and reducing waste.</li></ul><p><br></p><p><b>Lead & Inspire High-Performing Teams</b></p><ul><li>Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.</li><li>Develop leadership capability through coaching, mentoring, succession planning, and performance management.</li><li>Recruit, develop, and retain top talent to build a high-performing leadership team.</li><li>Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning.</li><li>Ensure effective workforce planning to support operational and commercial priorities.</li></ul><p><br></p><p><b>Deliver Exceptional Customer Experience</b></p><ul><li>Champion a customer-first culture that consistently delivers the premium M&S shopping experience.</li><li>Ensure customer service standards exceed expectations across every department.</li><li>Actively review customer feedback and implement service improvement initiatives.</li><li>Lead the resolution of escalated customer concerns professionally and effectively.</li><li>Drive customer loyalty through service excellence and operational consistency.</li></ul><p><br></p><p><b>Operational Excellence</b></p><ul><li>Provide strategic oversight of all daily store operations, ensuring efficient execution across all Food departments.</li><li>Ensure operational standards, policies, and procedures are consistently implemented.</li><li>Drive productivity improvements across replenishment, inventory management, merchandising, and store operations.</li><li>Ensure the store is fully prepared for trading through effective operational planning.</li><li>Lead continuous improvement initiatives to enhance operational efficiency.</li></ul><p><br></p><p><b>Food Safety, Compliance & Risk Management</b></p><ul><li>Ensure full compliance with M&S Food Safety standards, HACCP requirements, Municipality regulations, and Health & Safety legislation.</li><li>Maintain the highest standards of food quality, freshness, hygiene, and operational compliance.</li><li>Lead food safety audits and implement corrective actions where required.</li><li>Promote a proactive safety culture across the store.</li><li>Ensure all operational risks are effectively managed.</li></ul><p><br></p><p><b>Inventory & Supply Chain Management</b></p><ul><li>Drive inventory optimisation to maximise availability while controlling waste and shrinkage.</li><li>Collaborate with Planning and Supply Chain teams to improve forecasting and stock flow.</li><li>Ensure replenishment processes deliver exceptional on-shelf availability.</li><li>Monitor inventory accuracy, stock loss, and waste performance.</li><li>Support business initiatives that improve supply chain efficiency.</li></ul><p><br></p><p><b>Visual Merchandising & Brand Standards</b></p><ul><li>Ensure the store consistently delivers world-class visual merchandising standards.</li><li>Maintain exceptional store presentation aligned with M&S brand guidelines.</li><li>Support seasonal campaigns, promotional launches, and commercial initiatives.</li><li>Conduct regular commercial reviews to identify opportunities for improvement.</li></ul><p><br></p><p><b>Financial & Business Management</b></p><ul><li>Own the store's P&L and deliver financial targets through effective cost control and commercial decision-making.</li><li>Manage labour budgets, operational expenditure, and controllable costs.</li><li>Analyse financial reports and implement actions to improve profitability.</li><li>Present business performance, risks, and opportunities to senior leadership.</li><li>Drive strategic initiatives that contribute to long-term business growth.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Skills to be Successful</b></p><ul><li>Strong commercial and financial acumen.</li><li>Strategic leadership and people development skills.</li><li>Excellent stakeholder management and influencing ability.</li><li>Expertise in food retail operations and customer experience.</li><li>Strong understanding of inventory management, replenishment, and supply chain principles.</li><li>Ability to interpret commercial data and make informed business decisions.</li><li>Excellent communication and presentation skills.</li><li>Proven ability to lead large teams in a fast-paced retail environment.</li><li>Strong planning, organisational, and problem-solving skills.</li><li>Continuous improvement mindset with a focus on operational excellence.</li></ul><p><br></p><p><b>What Qualifies You for the Role</b></p><ul><li>Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or a related discipline.</li><li><b>10+ years of experience</b> in Food Retail, Supermarket, Hypermarket, or Grocery Retail.</li><li><b>5+ years of experience</b> leading large-format or flagship retail stores.</li><li>Proven track record of delivering sustainable sales growth, profitability, and operational excellence.</li><li>Experience managing large, cross-functional retail teams.</li><li>Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance.</li><li>Experience managing P&L, labour budgets, inventory, and commercial performance.</li><li>Strong leadership, coaching, and talent development experience.</li><li>Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools.</li></ul><p><br></p><p><b>Key Competencies</b></p><p><b>Commercial Leadership</b></p><ul><li>Commercial Acumen</li><li>Business Strategy</li><li>Financial Management</li><li>P&L Ownership</li></ul><p><b>Leadership & People</b></p><ul><li>Inspirational Leadership</li><li>Coaching & Talent Development</li><li>Succession Planning</li><li>Stakeholder Management</li></ul><p><b>Operational Excellence</b></p><ul><li>Food Retail Operations</li><li>Inventory Optimisation</li><li>Food Safety & Compliance</li><li>Supply Chain Collaboration</li><li>Continuous Improvement</li></ul><p><b>Customer Excellence</b></p><ul><li>Customer Experience</li><li>Service Excellence</li><li>Brand Standards</li></ul><p><b>Personal Effectiveness</b></p><ul><li>Strategic Thinking</li><li>Decision Making</li><li>Problem Solving</li><li>Communication & Influencing</li><li>Planning & Organising</li><li>Accountability</li></ul><p><br></p></div>
INSPIRE | EXHILARATE | DELIGHT<br><br>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.<br><br> Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.<br><br>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.<br><br>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.<br><br>What You'll Be Doing<br><br>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.<br><br>Key Responsibilities<br><br>Drive the Business<br><br>Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members Define, execute and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationship with customers and create future potential selling opportunities Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager. Think hybrid by leveraging all type of point of sales online and offline.<br><br>Team Leadership and Development<br><br>Provide a clear vision to the team about the business and store’s vision and key directions Identify, recruit, develop and retain strong talents Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams. Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner.<br><br>Customer Experience<br><br>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital). Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc. Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them<br><br>Operational Excellence<br><br>Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store. Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store. Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it. Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines. Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.<br><br>What You’ll Need To Succeed<br><br>Experience in a leadership role within Retail, in the UAECurrently based in Abu Dhabi or ready to relocate to Abu Dhabi.<br><br>What We Can Offer You<br><br>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.<br><br>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.<br><br>We Invite All Applicants to Apply<br><br>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.<br><br>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p>
<p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p>
<h4>What you'll be doing</h4>
<p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p>
<h4>Key responsibilities</h4>
<p><strong>Drive the business</strong></p>
<li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs</li>
<li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager</li>
<li>Think hybrid by leveraging all types of point of sales online and offline</li>
<p><strong>Team leadership and development</strong></p>
<li>Provide a clear vision to the team about the business and store’s vision and key directions</li>
<li>Identify, recruit, develop and retain strong talents</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner</li>
<p><strong>Customer experience</strong></p>
<li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital)</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li>
<p><strong>Operational excellence</strong></p>
<li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action</li>
<h4>What you’ll need to succeed</h4>
<li>Experience in leading a fashion retail store in the UAE</li>
<li>Currently based in the UAE</li>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p>
<p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p>
<h4>What you'll be doing</h4>
<p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p>
<h4>Key Responsibilities</h4>
<p><strong>Drive the Business</strong></p>
<ul>
<li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li>
<li>Think hybrid by leveraging all types of point of sales online and offline.</li>
</ul>
<p><strong>Team Leadership and Development</strong></p>
<ul>
<li>Provide a clear vision to the team about the business and store’s vision and key directions.</li>
<li>Identify, recruit, develop and retain strong talents.</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
<p><strong>Customer Experience</strong></p>
<ul>
<li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li>
</ul>
<p><strong>Operational Excellence</strong></p>
<ul>
<li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
</ul>
<h4>What you’ll need to succeed</h4>
<ul>
<li>Currently based in Abu Dhabi or open to relocating.</li>
<li>Experience in leadership role within luxury or high-end retail.</li>
<li>Communication proficiency (Arabic or Russian language would be an added benefit for this role).</li>
<li>Extensive experience in a client-driven environment, within a store leadership role.</li>
<li>Leadership skills.</li>
<li>Excellent customer service skills.</li>
<li>Highly organized with exceptional time-management skills.</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p>
<p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p>
<h4>What you'll be doing</h4>
<p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p>
<h4>Key responsibilities</h4>
<p><strong>Drive the business</strong></p>
<ul>
<li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li>
<li>Think hybrid by leveraging all types of point of sales online and offline.</li>
</ul>
<p><strong>Team leadership and development</strong></p>
<ul>
<li>Provide a clear vision to the team about the business and store’s vision and key directions.</li>
<li>Identify, recruit, develop and retain strong talents.</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
<p><strong>Customer experience</strong></p>
<ul>
<li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li>
</ul>
<p><strong>Operational excellence</strong></p>
<ul>
<li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
</ul>
<h4>What you’ll need to succeed</h4>
<ul>
<li>Experience in leading a fashion retail store in the UAE.</li>
<li>Currently based in the UAE.</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<p>For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.</p>
<p>Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.</p>
<p>Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.</p>
<p>To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.</p>
<h4>What you'll be doing</h4>
<p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p>
<h4>Key Responsibilities</h4>
<p><strong>Drive the Business</strong></p>
<ul>
<li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li>
<li>Think hybrid by leveraging all types of point of sales online and offline.</li>
</ul>
<p><strong>Team Leadership and Development</strong></p>
<ul>
<li>Provide a clear vision to the team about the business and store’s vision and key directions.</li>
<li>Identify, recruit, develop and retain strong talents.</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
<p><strong>Customer Experience</strong></p>
<ul>
<li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li>
</ul>
<p><strong>Operational Excellence</strong></p>
<ul>
<li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
</ul>
<h4>What you’ll need to succeed</h4>
<ul>
<li>Experience in a leadership role within luxury fashion retail.</li>
<li>Experience within luxury retail in UAE, Kuwait or Qatar.</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p>
<p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p>
<h4>What you'll be doing</h4>
<p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p>
<h4>Key Responsibilities</h4>
<p><strong>Drive the Business</strong></p>
<ul>
<li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li>
<li>Think hybrid by leveraging all types of point of sales online and offline.</li>
</ul>
<p><strong>Team Leadership and Development</strong></p>
<ul>
<li>Provide a clear vision to the team about the business and store’s vision and key directions.</li>
<li>Identify, recruit, develop and retain strong talents.</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
<p><strong>Customer Experience</strong></p>
<ul>
<li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li>
</ul>
<p><strong>Operational Excellence</strong></p>
<ul>
<li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
</ul>
<h4>What you’ll need to succeed</h4>
<ul>
<li>Experience in leading a fashion retail store in the UAE.</li>
<li>Currently based in the UAE.</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p>
<p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p>
<h4>What you'll be doing</h4>
<p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p>
<h4>Key responsibilities</h4>
<p><strong>Drive the business</strong></p>
<ul>
<li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li>
<li>Think hybrid by leveraging all types of point of sales online and offline.</li>
</ul>
<p><strong>Team leadership and development</strong></p>
<ul>
<li>Provide a clear vision to the team about the business and store’s vision and key directions.</li>
<li>Identify, recruit, develop and retain strong talents.</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
<p><strong>Customer experience</strong></p>
<ul>
<li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li>
</ul>
<p><strong>Operational excellence</strong></p>
<ul>
<li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
</ul>
<h4>What you’ll need to succeed</h4>
<ul>
<li>Experience in leading a fashion retail store in the UAE.</li>
<li>Currently based in the UAE.</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
Purpose of the Role<br><br>Provide strategic oversight of store and inventory operations, ensuring effective inventory governance, operational efficiency, financial control, regulatory compliance, and audit readiness.<br><br>Key Responsibilities<br><br> Lead and oversee warehouse operations, inventory governance, and Storekeeping activities. Establish and maintain inventory governance, controls and procedures. Supervise Storekeepers and allocate daily operational activities. Review inventory movements, stock accuracy and reconciliation reports. Monitor inventory KPIs, consumption trends and replenishment requirements. Coordinate with Procurement, Finance and operational departments to ensure material availability. Approve stock transactions and investigate inventory discrepancies. Ensure compliance with internal controls, audit standards and HSE requirements. Develop reports and management dashboards for operational decision-making. Drive continuous improvement in warehouse processes and inventory management.
<p><h4>Job summary</h4>
<p>Greet customers when they enter the shop and offer assistance with merchandise. Display merchandise, restock items, and ticket merchandise with price or mark-downs. Follow proper inventory system to conduct and reconcile merchandise inventory. Count and verify merchandise orders upon receipt and document any shortages. Place orders for store merchandise and approve invoices, including communicating with manager/supervisor as needed. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Hotel and Restaurant Management,</p><p></p>
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.<br><br>What You’ll Do<br><br>Perform Opening and Closing Routines. Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations. Conduct staffing and scheduling operations and payroll management. Train and develop the non-management staff. Demonstrate product knowledge and brand awareness, while driving sales. Build and maintain visual displays. Analyze reporting to inform decision making. Protect store assets & perform inventory control. Operate Register/Point of Sale systems. Represent the Brand and Exemplify Company Culture and Values.<br><br>What It Takes<br><br>Bachelors Degree OR one year of supervisory experience in a customer-facing role Strong problem-solving skills Inclusion & Diversity Awareness Ability to show up in a fast-paced and challenging environment Team building skills Self-starter Drive to achieve results Multi-Tasking Fashion Interest & Knowledge<br><br>What You’ll Get<br><br>As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.<br><br>Quarterly Incentive Bonus Program Annual return flight ticket Merit eligibility - salary increase based on Annual performance review Paid Time Off 3 Paid Comp Days Merchandise Discount Medical, Dental, Health and Life Insurance Associate Assistance Program - professional and confidential mental and behavioral health counseling Carrot Fertility and Adoption Headspace mental health and wellness application membership Paid Parental and Adoption Leave Training and Development Opportunities for Career Advancement, we believe in promoting from within A Global Team of People Who'll Celebrate you for Being YOUSome of the above benefits can be availed upon completion of the probationary period
<p><strong>Drive Store Sales and Profit</strong></p><br><ul><li><p>Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.</p></li><li><p>Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.</p></li><li><p>Maximize sales opportunities through effective product placement, promotions, and upselling techniques.</p></li><li><p>Constantly review sales performance and key performance indicators to identify opportunities for sales growth.</p></li><li><p>Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.</p></li></ul><p><br></p><p><strong>Develop a Strong and Engaged Team</strong><br></p><ul><li><p>Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.</p></li><li><p>Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.</p></li><li><p>Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.</p></li><li><p>Identify and develop high-potential staff members for future leadership roles within the organization.</p></li></ul><p><br></p><p><strong>Deliver High Level of Customer Service</strong></p><br><ul><li><p>Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.</p></li><li><p>Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.</p></li><li><p>Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.</p></li><li><p>Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.</p></li></ul><p><br></p><p><strong>Drive Operational & Service Excellence</strong></p><br><ul><li><p>Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.</p></li><li><p>Ensure all operational processes are in place, from inventory management to health and safety procedures.</p></li><li><p>Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.</p></li></ul><p><br></p><p><strong>Deliver Excellent Visual Standards</strong><br></p><ul><li><p>Ensure the store meets visual merchandising standards, with product displays that are clean, attractive, and aligned with brand guidelines.</p></li><li><p>Regularly check the store’s visual presentation to ensure it’s up-to-date and optimized for customer engagement.</p></li><li><p>Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience in sales strategies and profitability.</p></li><li><p>Effective communication and interpersonal skills.</p></li><li><p>Ability to deliver exceptional customer service.</p></li><li><p>Strong organizational and problem-solving skills.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Proven track record of sales and profitability achievement.</p></li><li><p>Experience in implementing successful sales strategies and tactics.</p></li><li><p>Demonstrated commitment to putting the customer first and resolving customer issues effectively.</p></li><li><p>Strong organizational and problem-solving skills to manage complex operational challenges.</p></li></ul><p><br></p>
Location: University City, Sharjah, UAEEmployment Type: Full-time About the Role Beirut Gate Restaurant – University Branch is looking for an experienced and motivated Branch Manager to oversee the daily operations of the restaurant, ensure excellent customer service, lead the team, and achieve operational and financial targets. Manage and supervise the daily operations of the restaurant. Lead, motivate, and manage front-of-house and back-of-house teams. Ensure high standards of customer service, food quality, cleanliness, and hygiene. Monitor sales, costs, inventory, and overall branch performance. Ensure compliance with company policies, operational procedures, and food safety standards. Handle customer complaints professionally and ensure customer satisfaction. Monitor staff attendance, performance, discipline, and productivity. Prepare and review daily operational and sales reports. Coordinate with the Head Office and report branch performance to management. Ensure proper opening and closing procedures are followed. Identify operational issues and implement effective solutions. Requirements Minimum 3–5 years of experience as a Restaurant Manager, Branch Manager for a Lebanese restaurant. Previous experience in the Lebanese restaurant or hospitality industry is required. Strong leadership, communication, and problem-solving skills. Good knowledge of restaurant operations, customer service, and food safety standards. Ability to manage and motivate a diverse team. Good knowledge of sales, cost control, and inventory management. Ability to work under pressure in a fast-paced environment. Proficiency in English is required; Arabic is an advantage. Candidates currently residing in the UAE are preferred.<br>Salary Range: AED 6000 to AED 7500
Branch Manager (UAEN)<br>Job Purpose To lead and grow the commercial performance of an assigned portfolio of NXN branches by driving revenue growth, profitability, customer acquisition, sales excellence, and operational performance. The Branch Manager is accountable for transforming branches into high-performing commercial hubs that maximize sales opportunities, strengthen customer relationships, expand local partnerships, and deliver exceptional customer experiences. The role operates as the business owner of the assigned territory, with full accountability for branch P&L, revenue targets, sales productivity, customer satisfaction, network utilization, and team performance.<br>Core Responsibilities & KPIs1. Commercial Growth & Revenue Generation Responsibilities Own and deliver all assigned revenue, profitability, and growth targets across the branch portfolio. Drive sales of all NXN products and services including Shipping, Courier, Logistics, Fulfillment, PO Box Solutions, Returns Management, Third-Party Services, Government Services, and Commercial Partnerships. Develop and execute local commercial plans to increase branch revenue and market penetration. Identify and capitalize on new business opportunities within the assigned territory. Drive customer acquisition, retention, and wallet-share growth. Monitor branch commercial performance and implement corrective actions where required. Lead branch participation in all sales campaigns, promotions, and commercial initiatives. KPIsRevenue Achievement (%) Revenue Growth (%) Gross Profit Achievement (%) EBITDA Contribution New Customer Acquisition Customer Retention Rate Average Revenue per Customer Revenue per Branch Revenue per Employee Commercial Target Achievement<br>2. Sales Leadership & Performance Management Responsibilities Build and lead a high-performance sales culture across all branches. Coach, mentor, and develop Branch Supervisors and frontline teams on consultative selling techniques. Conduct regular sales reviews and performance coaching sessions. Drive cross-selling and upselling across all product categories. Ensure all employees actively contribute to commercial objectives. Implement sales incentive and recognition programs to maximize productivity. KPIsSales Conversion Rate Cross-Sell Ratio Upsell Achievement Sales Productivity per Employee Sales Target Achievement Incentive Program Participation Sales Pipeline Conversion<br>3. SME, Corporate & Community Business Development Responsibilities Act as NXN's commercial ambassador within the assigned territory. Build strong relationships with SMEs, e-commerce businesses, retailers, government entities, and local communities. Generate qualified leads and referrals for NXN services. Support the onboarding of SME and corporate customers. Identify opportunities for strategic partnerships, reseller programs, and business collaborations. Drive awareness and adoption of NXN solutions within local markets. KPIsNew SME Accounts Acquired Corporate Leads Generated Partnership Revenue Local Business Engagement Activities New Commercial Opportunities Identified Territory Revenue Growth<br>4. Branch Profitability & P&L Management Responsibilities Operate assigned branches as independent profit centers. Manage branch revenue, direct costs, operating expenses, manpower productivity, and profitability. Ensure efficient utilization of branch assets and resources. Drive continuous improvement initiatives to enhance profitability and productivity. Monitor branch financial performance and implement corrective measures when required. KPIsBranch EBITDABranch Profitability (%) Cost-to-Revenue Ratio Revenue per Square Meter Revenue per Employee Operating Expense Control Productivity Index<br>5. Customer Experience & Service Excellence Responsibilities Ensure delivery of exceptional customer experiences across all branches. Promote a customer-first culture throughout the branch network. Monitor customer feedback and implement service improvement initiatives. Ensure effective complaint management and service recovery. Maintain service quality standards across all customer touchpoints. KPIsCustomer Satisfaction (CSAT) Net Promoter Score (NPS) Customer Retention Rate Complaint Resolution Time Service Recovery Effectiveness Mystery Shopper Score<br>6. Network Utilization & Growth Responsibilities Maximize branch footfall and customer engagement. Identify opportunities to expand NXN's presence through partnerships, PUDO locations, lockers, and network extensions. Recommend new revenue streams and service offerings based on market demand. Support implementation of network optimization initiatives. KPIsFootfall Growth Revenue per Visitor Branch Utilization Rate PUDO Contribution New Network Opportunities Identified New Services Activated<br>7. Operational Excellence & Compliance Responsibilities Ensure operational consistency across all branches. Maintain compliance with company policies, SOPs, financial controls, and regulatory requirements. Ensure branch readiness, security, safety, and risk management standards. Lead implementation of operational improvement initiatives. KPIsOperational Compliance Score Internal Audit Rating SLA Achievement Transaction Accuracy Rate Health & Safety Compliance Operational Efficiency Index<br>8. People Leadership & Talent Development Responsibilities Lead, inspire, and develop branch teams to achieve business objectives. Create a culture of accountability, ownership, and performance. Conduct performance reviews and development planning. Identify high-potential talent and succession opportunities. Promote employee engagement and retention. KPIsEmployee Engagement Score Staff Retention Rate Training Completion Rate Performance Review Compliance Internal Promotion Rate Team Productivity Index<br>Education Bachelor's Degree in Business Administration, Marketing, Sales, Retail Management, Logistics, Operations Management, or related discipline. MBA or equivalent postgraduate qualification is preferred.<br>Experience Minimum 8 years of experience in Retail, Logistics, Courier, Postal, Banking, Telecommunications, FMCG, or Multi-Site Operations. Minimum 4 years in a leadership role managing multiple branches, outlets, or territories. Proven track record in sales growth, business development, customer acquisition, and P&L management. Demonstrated success in leading commercial teams and delivering revenue targets.<br>Competencies Commercial Competencies Commercial Acumen Business Development Sales Leadership Revenue Management Negotiation & Influencing Customer Relationship Management Partnership Development Financial Management Leadership Competencies Strategic Thinking People Leadership Decision Making Performance Management Change Leadership Coaching & Mentoring Behavioral Competencies Customer Centricity Accountability & Ownership Results Orientation Innovation & Continuous Improvement Collaboration & Teamwork Resilience & Adaptability Problem Solving Communication Excellence<br>Success Measures A successful NXN Branch Manager consistently delivers revenue growth, increases branch profitability, develops new business opportunities, builds strong local market relationships, creates high-performing sales teams, maximizes network utilization, and positions NXN branches as the preferred logistics and service access points within their territory.
Discover more<br><br>Social Networks<br><br>Job Listings<br><br>Recent Jobs Relationship Officer ...<br><br>Aug 15, 2026<br><br>Sales & Marketing <br><br>Sales Representative...<br><br>Aug 15, 2026<br><br>Sales & Marketing <br><br>Team Leader – Logbook Loans...<br><br>Aug 15, 2026<br><br>Sales & Marketing <br><br>Team Leader – Logbook Loans...<br><br>Aug 15, 2026<br><br>Sales & Marketing <br><br>Team Leader – Logbook Loans...<br><br>Aug 15, 2026<br><br>Sales & Marketing <br><br>View More<br><br>Jobs<br><br>Browse Jobs Categories Match Companies<br><br>Branch Manager<br><br>Posted:10 hours ago<br><br>Company Details<br><br>Name:UAE Jobs<br><br>Rating: 4.7 (3 reviews) — log in to rate this company<br><br>Industry: Consulting<br><br>Website: https://applydubaijob.com<br><br>Description: applydubaijob.com is a trusted online job platform dedicated to helping job seekers find better career opportunities across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, the wider UAE, and other Middle East countries. The platform provides up-to-date job vacancies from various industries, making… applydubaijob.com is a trusted online job platform dedicated to helping job seekers find better career opportunities across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, the wider UAE, and other Middle East countries. The platform provides up-to-date job vacancies from various industries, making it easier for professionals to discover, apply, and grow their careers in the region. View more View less<br><br>More Jobs from UAE Jobs<br><br>Job Details<br><br>Job Type: Full Time<br><br>Workplace Type: On-site<br><br>Qualification: Diploma<br><br>Job Experience: Mandatory<br><br>Job Location: Sharjah, United Arab Emirates<br><br>Closing Date: Undisclosed<br><br>Salary: AED 10,000 - AED 15,000 / month<br><br>Other Pay: Benefits<br><br>Job Category: Administration<br><br>Job Description<br><br>Flipped Park at Sahara Mall, Sharjah is looking for an experienced Branch Manager to oversee daily branch operations and ensure exceptional customer service. This is an excellent opportunity for a motivated leader with a strong operational background to join a growing entertainment destination.<br><br>The successful candidate will be responsible for managing branch performance, leading the team, driving revenue growth, maintaining operational efficiency, and ensuring an outstanding guest experience. Candidates with experience in entertainment, amusement, retail, or hospitality industries are encouraged to apply.<br><br>Key Responsibilities<br><br> Manage the daily operations of the branch. Lead, motivate, and supervise the branch team. Drive revenue growth while maintaining cost control. Deliver an exceptional customer experience. Monitor operational performance and ensure service excellence. Maintain company standards, policies, and safety procedures. Prepare operational reports and support business objectives.<br><br>Requirements<br><br> Previous experience in Branch or Operations Management. Experience in the entertainment, amusement, retail, or hospitality industry is preferred. Strong leadership and team management skills. Ability to manage high-footfall operations efficiently. UAE-based candidates are preferred. Strong knowledge of: Branch Operations Management Team Leadership Customer Service Excellence Revenue Generation Cost Control Operational Planning<br><br>2011 open positions on Semasocial right now<br><br> 145 open positions in Sharjah, United Arab Emirates 69 posted in the last 7 days<br><br>Contact Information<br><br>Sign in to apply for this job.<br><br>Facebook Linked In X Instagram You Tube Website<br><br>CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool<br><br>This tool helps you see how closely your CV matches a job description. 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POSITION OBJECTIVE<br><br> Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures End to end store responsibility in absence of Store Manager Promote the Loyalty Program of the company for maximizing loyalty and repeat sales Provide feedback to the Store Manager and Area Manager with regards to employees and products<br><br>Key Responsibilities<br><br> Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales Assisting the Store Manager in implementation of operating procedures at the store as per the company standards Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times Regularly audits own store administration and resolve any issues Manage the daily roaster, leave and grievances of the retail staff Maintain the visual merchandising standards at the stores all the time as per set VM standards Promote the Club Apparel Loyalty Program of the company for repeat sales Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products Ensure awareness and vigilance at all times of security in the store without any negligence Must be updated about the various brands of the group for suggestive selling to the customers End to end store responsibility in absence of Store Manager Must be physically fit to stand for extended hours and heavy lifting
POSITION OBJECTIVE<br><br> Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures End to end store responsibility in absence of Store Manager Promote the Loyalty Program of the company for maximizing loyalty and repeat sales Provide feedback to the Store Manager and Area Manager with regards to employees and products<br><br>Key Responsibilities<br><br> Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales Assisting the Store Manager in implementation of operating procedures at the store as per the company standards Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times Regularly audits own store administration and resolve any issues Manage the daily roaster, leave and grievances of the retail staff Maintain the visual merchandising standards at the stores all the time as per set VM standards Promote the Club Apparel Loyalty Program of the company for repeat sales Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products Ensure awareness and vigilance at all times of security in the store without any negligence Must be updated about the various brands of the group for suggestive selling to the customers End to end store responsibility in absence of Store Manager Must be physically fit to stand for extended hours and heavy lifting
POSITION OBJECTIVE <br/>- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales <br/>- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures <br/>- End to end store responsibility in absence of Store Manager <br/>- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales <br/>- Provide feedback to the Store Manager and Area Manager with regards to employees and products <br/>Key Responsibilities <br/>- Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss <br/>- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs <br/>- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales <br/>- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards <br/>- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times <br/>- Regularly audits own store administration and resolve any issues <br/>- Manage the daily roaster, leave and grievances of the retail staff <br/>- Maintain the visual merchandising standards at the stores all the time as per set VM standards <br/>- Promote the Club Apparel Loyalty Program of the company for repeat sales <br/>- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products <br/>- Ensure awareness and vigilance at all times of security in the store without any negligence <br/>- Must be updated about the various brands of the group for suggestive selling to the customers <br/>- End to end store responsibility in absence of Store Manager <br/>- Must be physically fit to stand for extended hours and heavy lifting <br/><br/>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b><u>Key accountabilities and responsibilities:</u></b></p><p>As an <b>Assistant Store Manager</b> at EssilorLuxottica Chalhoub, you will support the Store Manager in leading all aspects of store operations. Your primary focus is to ensure excellent customer service, drive sales performance, coach and develop the team, and maintain high operational standards. You will play a key role in motivating the team and supporting the overall business goals while stepping in as the acting manager when needed.</p><p><b><u>Key Responsibilities</u></b></p><ul><li>Support the Store Manager in executing the store’s action plan and achieving sales targets and KPIs.</li><li>Act as a role model by delivering exceptional customer service and representing the brand’s image, values, and philosophy.</li><li>Drive daily team motivation, provide on-the-floor guidance, and ensure seamless operations throughout all store zones.</li><li>Support in team scheduling, shift planning, and ensuring proper floor coverage during peak hours.</li><li>Maintain a customer-centric approach by building strong relationships and leveraging the store’s CRM database to identify selling opportunities.</li><li>Stay updated on trends, product knowledge, and competitor activity, and actively share insights with the Store Manager.</li><li>Support visual merchandising activities and stock replenishment in line with brand guidelines.</li><li>Assist in onboarding, training, and mentoring new and existing team members.</li><li>Participate in regular performance check-ins and support the implementation of individual development plans.</li><li>Support in ensuring that all operational, safety, legal, and compliance procedures are followed.</li><li>Actively contribute to creating a positive and inclusive store culture, promoting trust, respect, and open communication.</li><li>Handle customer concerns or issues in a professional and solution-oriented manner.</li><li>Step in for the Store Manager during absences or delegated responsibilities.</li></ul><p><b><u></u></b></p><p><b>Are you?</b></p><ul><li>Passionate about people development and retail excellence</li><li>KPI and performance-focused with strong commercial awareness</li><li>Confident in leading daily floor operations</li><li>Committed to continuous learning and personal growth</li><li>Solution-driven and customer-obsessed</li><li>Motivated by working in a dynamic, fast-paced environment</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b><u>Requirements:</u></b></p><ul><li>Minimum of 3 years in optical retail.</li><li>Demonstrated experience in team coordination or floor leadership</li><li>Strong interpersonal and communication skills</li><li>Proficiency in English; Arabic is an advantage</li></ul><p><br></p></div>