Store manager Jobs in UAE

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.<br><br>In a context of strong growth and international expansion, in 2026 we are following the process of structuring our operations and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.<br><br>The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new boutique, where a passionate team works to offer an exceptional customer experience.<br><br>AS PART OF OUR BOUTIQUE TEAM<br><br>Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new opening store in Dubaï will require experienced individuals capable of delivering remarkable experiences to our demanding customers.<br><br>As an Assistant Store Manager, you support the Store Manager in daily tasks and assist in managing the team and driving sales growth. You are also involved in the operational management of the store and contribute to its smooth operation and performance. Your responsibilities will include:<br><br>Business development<br><br>Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork. Help represent the excellence of Polène and its products in our store. Provide and ensure an excellent customer experience. Participate in identifying market opportunities to attract new customers. Be proactive and exemplary in implementing a premium CRM.<br><br>Store Management<br><br>Communicate and collaborate with headquarters teams on the store's operational and strategic topics to build and maintain operational excellence. Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer. Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.<br><br>Team Management<br><br>Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Polène. Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager. Optimize staff management and scheduling to cover all essential tasks related to business activity. Participate in recruiting, onboarding, and training new employees. Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings.<br><br>KEYS TO SUCCESS<br><br>You have significant experience of at least 3 years in a luxury brand and a minimum of one year in a managerial position within a luxury store. You possess excellent leadership and team management skills and are a natural leader, able to motivate, unite, and inspire your team members. You have strong skills in business development, performance management, and organization. You are fluent in English (knowledge of another language is a plus). You are proficient in Microsoft Office.<br><br>Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.

<p>Position Title: Store Manager – Luxury Jewellery Employment Type: Full Time Salary AED: up to 23,000 plus commission Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. Job Description: § Drive store revenue and profitability through strategic sales planning and execution. Achieve and exceed monthly, quarterly, and annual sales targets. § Deliver exceptional luxury customer service aligned with brand standards. Build and maintain long-term relationships with VIP and high-net-worth clients. § Ensure premium visual merchandising standards are maintained at all times. § Maintain strict security measures for handling high-value jewellery inventory. Minimize stock loss through effective controls and staff awareness.</p><p>Qualifications: § Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. § Minimum 3 years of experience managing a luxury jewellery store, with a strong understanding of luxury retail operations, customer service standards, and luxury retail etiquette. § Proven experience handling high-value jewellery, including knowledge of diamonds, gemstones, and jewellery certifications. § Demonstrated ability to serve VIP, UHNW (Ultra-High-Net-Worth), and international clientele within the GCC luxury retail market.</p>

<p>Position Title: Store Manager – Luxury Jewellery Employment Type: Full Time Salary AED: up to 23,000 plus commission depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. Job Description: • Drive store revenue and profitability through strategic sales planning and execution. Achieve and exceed monthly, quarterly, and annual sales targets. • Deliver exceptional luxury customer service aligned with brand standards. Build and maintain long-term relationships with VIP and high-net-worth clients. • Ensure premium visual merchandising standards are maintained at all times. • Maintain strict security measures for handling high-value jewellery inventory. Minimize stock loss through effective controls and staff awareness.</p><p>Qualifications: • Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. • Minimum 3 years of experience managing a luxury jewellery store, with a strong understanding of luxury retail operations, customer service standards, and luxury retail etiquette. • Proven experience handling high-value jewellery, including knowledge of diamonds, gemstones, and jewellery certifications. • Demonstrated ability to serve VIP, UHNW (Ultra-High-Net-Worth), and international clientele within the GCC luxury retail market.</p>

<p>Position Title: Store Manager – Luxury Jewellery Employment Type: Full Time Salary AED: up to 23,000 plus commission depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. Job Description: • Drive store revenue and profitability through strategic sales planning and execution. Achieve and exceed monthly, quarterly, and annual sales targets. • Deliver exceptional luxury customer service aligned with brand standards. Build and maintain long-term relationships with VIP and high-net-worth clients. • Ensure premium visual merchandising standards are maintained at all times. • Maintain strict security measures for handling high-value jewellery inventory. Minimize stock loss through effective controls and staff awareness.</p><p>Qualifications: • Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. • Minimum 3 years of experience managing a luxury jewellery store, with a strong understanding of luxury retail operations, customer service standards, and luxury retail etiquette. • Proven experience handling high-value jewellery, including knowledge of diamonds, gemstones, and jewellery certifications. • Demonstrated ability to serve VIP, UHNW (Ultra-High-Net-Worth), and international clientele within the GCC luxury retail market.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE SUMMARY</strong><br>The Store Manager – Supermarket is responsible for ensuring exceptional service delivery and efficient day-to-day operations within the assigned supermarket. The role drives sales growth, maximizes profitability, ensures optimal stock availability and management, enhances customer satisfaction, and supports sustainable business growth. Additionally, the Store Manager oversees operational performance, identifies improvement opportunities, and implements effective action plans to achieve business<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Implement supermarket strategies, policies, and operational plans in alignment with MAF Retail objectives, collaborating closely with Head Office and Corporate teams.</li><li>Drive commercial performance through analysis of sales, profitability, and operational metrics, while identifying opportunities to enhance revenue and optimize costs.</li><li>Ensure effective merchandise and inventory management, including stock availability, pricing consistency, waste reduction, and minimization of shrinkage.</li><li>Partner with Merchandising and Department Heads to maintain attractive product displays, efficient stock replenishment, and timely delivery of merchandise.</li><li>Oversee supermarket service functions, including asset maintenance, hygiene, health &amp; safety compliance, and adherence to customer service standards.</li><li>Lead and develop the supermarket team by setting performance objectives, providing feedback, coaching, and supporting talent development initiatives.</li><li>Identify training and manpower requirements, coordinate learning initiatives, and implement on-the-job training to build team capabilities.</li><li>Ensure compliance with MAF Retail’s corporate policies, operational procedures, and continuous improvement initiatives to support sustainable business growth.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Achieve strong financial performance including turnover, net profit, margins, and transaction growth.</li><li>Minimize waste and shrinkage while ensuring effective inventory control and product availability.</li><li>Maintain high standards of merchandising, stock quality, and overall product availability.</li><li>Drive customer satisfaction, operational health index (OHI) results, and service excellence.</li><li>Ensure compliance with hygiene, safety, and security standards across all supermarket operations.</li><li>Develop human capital through effective leadership, coaching, training, and retention strategies, supported by strong communication, negotiation, and problem-solving skills.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Store Manager | Emirati Talent | MAF Retail | Supermarket (Express) UAE<br><strong>ROLE SUMMARY</strong><br>The Store Manager – Supermarket is responsible for ensuring exceptional service delivery and efficient day-to-day operations within the assigned supermarket. The role drives sales growth, maximizes profitability, ensures optimal stock availability and management, enhances customer satisfaction, and supports sustainable business growth. Additionally, the Store Manager oversees operational performance, identifies improvement opportunities, and implements effective action plans to achieve business<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Implement supermarket strategies, policies, and operational plans in alignment with MAF Retail objectives, collaborating closely with Head Office and Corporate teams.</li><li>Drive commercial performance through analysis of sales, profitability, and operational metrics, while identifying opportunities to enhance revenue and optimize costs.</li><li>Ensure effective merchandise and inventory management, including stock availability, pricing consistency, waste reduction, and minimization of shrinkage.</li><li>Partner with Merchandising and Department Heads to maintain attractive product displays, efficient stock replenishment, and timely delivery of merchandise.</li><li>Oversee supermarket service functions, including asset maintenance, hygiene, health &amp; safety compliance, and adherence to customer service standards.</li><li>Lead and develop the supermarket team by setting performance objectives, providing feedback, coaching, and supporting talent development initiatives.</li><li>Identify training and manpower requirements, coordinate learning initiatives, and implement on-the-job training to build team capabilities.</li><li>Ensure compliance with MAF Retail’s corporate policies, operational procedures, and continuous improvement initiatives to support sustainable business growth.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Achieve strong financial performance including turnover, net profit, margins, and transaction growth.</li><li>Minimize waste and shrinkage while ensuring effective inventory control and product availability.</li><li>Maintain high standards of merchandising, stock quality, and overall product availability.</li><li>Drive customer satisfaction, operational health index (OHI) results, and service excellence.</li><li>Ensure compliance with hygiene, safety, and security standards across all supermarket operations.</li><li>Develop human capital through effective leadership, coaching, training, and retention strategies, supported by strong communication, negotiation, and problem-solving skills.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a passionate and dynamic Store Manager to join our vibrant team in the fashion and apparel industry. This role is pivotal in driving sales, enhancing customer experience, and leading a team towards achieving store objectives. As a Store Manager, you will have the opportunity to showcase your leadership skills while working in a fast-paced environment that values innovation and creativity. Your enthusiasm for fashion will inspire your team and create an engaging shopping experience for our customers.</p><p>In this role, you will be at the forefront of our retail operations, responsible for managing daily store activities, from inventory control to staff training. We believe in fostering a culture of growth and development, providing you with numerous opportunities to enhance your skills through training programs and mentorship. You will not only lead your team to success but also cultivate a positive workplace atmosphere that encourages collaboration and personal growth.</p><p>As you progress in your career with us, you will have the chance to take on additional responsibilities and potentially move into more senior roles within the organization. Our commitment to your professional development ensures that you will gain valuable experience and insights into the retail industry, setting the stage for a successful career path. Join us in making a significant impact in the fashion world while building lasting relationships with both customers and colleagues.</p><p><b>Responsibilities:</b></p><ol><li>Oversee daily store operations, ensuring that all activities align with company standards and policies to create a seamless shopping experience for customers.</li><li>Lead and motivate a diverse team of sales associates, fostering a collaborative environment that emphasizes teamwork and high performance to achieve sales targets.</li><li>Implement effective visual merchandising strategies that enhance product displays and attract customers, ultimately driving sales and increasing brand visibility.</li><li>Manage inventory levels, conducting regular stock audits and ensuring that all products are well-stocked and presented in an organized manner to meet customer demands.</li><li>Develop and execute sales strategies that align with company goals, utilizing data analysis to identify trends and opportunities for improvement.</li><li>Train and mentor new employees, providing them with the necessary knowledge and skills to excel in their roles and contribute to the store's success.</li><li>Handle customer inquiries and complaints professionally, ensuring that all issues are resolved promptly to maintain high levels of customer satisfaction.</li><li>Analyze sales reports and performance metrics, using insights to make informed decisions that enhance store performance and profitability.</li><li>Collaborate with upper management to develop promotional campaigns and community events that engage customers and strengthen brand loyalty.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proven leadership skills to inspire and manage a diverse team effectively.</li><li>Strong communication abilities to interact with customers and staff clearly and professionally.</li><li>Excellent organizational skills to manage multiple tasks and priorities in a fast-paced environment.</li><li>Experience with inventory management systems to control stock levels efficiently.</li><li>Knowledge of visual merchandising techniques to enhance product presentation and drive sales.</li><li>Data analysis skills to interpret sales reports and identify trends for strategic decision-making.</li><li>Customer service expertise to ensure a positive shopping experience and build customer loyalty.</li></ul></div>

Position Objective<br><br>Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.<br><br>Financial<br><br>Key Responsibility:<br><br> To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale.<br><br>Process<br><br> To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals.<br><br>Customer<br><br> To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees.<br><br>Learning<br><br> To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team.<br><br>Desired Experience<br><br>The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Position Objective<br><br>Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.<br><br>Financial<br><br>Key Responsibility:<br><br> To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale.<br><br>Process<br><br> To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals.<br><br>Customer<br><br> To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees.<br><br>Learning<br><br> To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team.<br><br>Desired Experience<br><br>The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Position Objective<br><br>Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.<br><br>Financial<br><br>Key Responsibility:<br><br> To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale.<br><br>Process<br><br> To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals.<br><br>Customer<br><br> To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees.<br><br>Learning<br><br> To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team.<br><br>Desired Experience<br><br>The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike. <br><br>What you will do:<br><br>Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives Collaborate with training teams to effectively to develop a gold standard team Establish weekly/monthly objectives for the team Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent Own store P&L report and manage budgets (salary, expenses, inventory, etc.) Ensure that all merchandise is properly and attractively displayed as per visual guidelines Ensure all store standards and operations are to company standards Collaborate with store support departments to effectively utilize company resources Align with Human Resources on company policies, procedures and development planning for store team<br><br>Who you are:<br><br>Exceptional customer service/clienteling skills Minimum of 3 years' experience in a customer service management role Strong leadership skills, able to coach/motivate team Professional verbal and written communication skills Flexible work schedule, including evenings, weekends, and holidays<br><br>What you will get:<br><br>Competitive salary and bonus incentives A top-of-the-line training program, unique to the industry A clothing allowance for each new seasonand generous employee discount Opportunity to build a career with one of the fastest growing companies in fashion Opportunity to travel to other stores and abroad

Key Responsibilities:Manage the day-to-day operations of the jewellery showroom, ensuring smooth and efficient business activities. Lead, motivate, and supervise the sales team to achieve individual and store sales targets. Develop and implement sales strategies to maximize revenue and profitability. Provide expert guidance to customers on gold, diamond, and precious stone jewellery, ensuring a premium shopping experience. Monitor sales performance and prepare daily, weekly, and monthly sales reports for management review. Maintain high standards of customer service and promptly resolve customer concerns and complaints. Oversee inventory management, stock control, stock audits, and replenishment to ensure inventory accuracy and minimize losses. Monitor gold rates, diamond pricing, and market trends to support pricing decisions and sales planning. Ensure proper display, presentation, and security of all jewellery products in accordance with company policies. Coordinate with procurement, production, and logistics teams to ensure timely availability of stock and customer orders. Manage high-value transactions and ensure compliance with company financial and cash-handling procedures. Train, mentor, and evaluate store employees to improve performance, product knowledge, and customer service skills. Ensure compliance with company policies, operational procedures, health and safety regulations, and security requirements. Build and maintain strong relationships with VIP customers, corporate clients, and repeat customers. Plan and execute promotional activities, sales campaigns, and customer engagement initiatives to drive store performance. Analyze sales trends, customer preferences, and market conditions to identify growth opportunities. Ensure the store consistently meets company standards for cleanliness, visual merchandising, and operational excellence. Should be open for any location in UAE<br>Qualifications & Experience:Proven experience as a Store Manager in the gold and diamond jewellery industry. Strong knowledge of gold, diamonds, gemstones, jewellery manufacturing processes, and market trends. Excellent leadership, communication, negotiation, and customer relationship management skills. Strong analytical and problem-solving abilities. Proficiency in retail management systems, inventory control, and sales reporting. Ability to manage a team effectively in a fast-paced retail environment.

Key Responsibilities:Manage the day-to-day operations of the jewellery showroom, ensuring smooth and efficient business activities. Lead, motivate, and supervise the sales team to achieve individual and store sales targets. Develop and implement sales strategies to maximize revenue and profitability. Provide expert guidance to customers on gold, diamond, and precious stone jewellery, ensuring a premium shopping experience. Monitor sales performance and prepare daily, weekly, and monthly sales reports for management review. Maintain high standards of customer service and promptly resolve customer concerns and complaints. Oversee inventory management, stock control, stock audits, and replenishment to ensure inventory accuracy and minimize losses. Monitor gold rates, diamond pricing, and market trends to support pricing decisions and sales planning. Ensure proper display, presentation, and security of all jewellery products in accordance with company policies. Coordinate with procurement, production, and logistics teams to ensure timely availability of stock and customer orders. Manage high-value transactions and ensure compliance with company financial and cash-handling procedures. Train, mentor, and evaluate store employees to improve performance, product knowledge, and customer service skills. Ensure compliance with company policies, operational procedures, health and safety regulations, and security requirements. Build and maintain strong relationships with VIP customers, corporate clients, and repeat customers. Plan and execute promotional activities, sales campaigns, and customer engagement initiatives to drive store performance. Analyze sales trends, customer preferences, and market conditions to identify growth opportunities. Ensure the store consistently meets company standards for cleanliness, visual merchandising, and operational excellence. Should be open for any location in UAE<br>Qualifications & Experience:Proven experience as a Store Manager in the gold and diamond jewellery industry. Strong knowledge of gold, diamonds, gemstones, jewellery manufacturing processes, and market trends. Excellent leadership, communication, negotiation, and customer relationship management skills. Strong analytical and problem-solving abilities. Proficiency in retail management systems, inventory control, and sales reporting. Ability to manage a team effectively in a fast-paced retail environment.

???? We’re Hiring: Retail Operations Supervisor / Store Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a customer-focused retail organization committed to delivering excellent shopping experiences through efficient operations, knowledgeable teams, and strong commercial performance. We combine customer service, operational discipline, inventory management, and sales excellence to create sustainable retail growth. Our culture values leadership, accountability, teamwork, customer satisfaction, and continuous improvement. We are looking for an experienced retail professional who can lead store operations while maintaining high standards across service, sales, and daily performance. The Role We are seeking an experienced Retail Operations Supervisor / Store Manager to oversee daily retail operations, lead store teams, support sales performance, and ensure an exceptional customer experience. The ideal candidate is commercially aware, organized, and customer-focused, with strong experience in retail operations, staff leadership, inventory control, merchandising, and performance management. Key Responsibilities Oversee daily store operations and ensure efficient, professional, and customer-focused service. Lead, supervise, and motivate sales associates, cashiers, stock teams, and other store personnel. Conduct team briefings and communicate sales targets, promotions, operational priorities, and service expectations. Monitor sales performance, conversion, average transaction value, customer traffic, and other relevant KPIs. Support the achievement of revenue, profitability, customer-service, and operational targets. Ensure shelves, displays, promotional areas, and customer-facing spaces are clean, organized, and properly presented. Monitor inventory levels, stock movements, replenishment, transfers, receiving, and stock accuracy. Coordinate stock counts and investigate discrepancies, damages, losses, and inventory variances. Handle customer inquiries, complaints, returns, exchanges, and service-recovery situations professionally. Ensure POS, cash-handling, payment, refund, and daily closing procedures are followed accurately. Support recruitment, onboarding, training, coaching, scheduling, and performance evaluation of store employees. Coordinate with merchandising, procurement, logistics, marketing, finance, and head-office teams. Implement promotional campaigns, seasonal activities, product launches, and retail initiatives effectively. Monitor compliance with company policies, health and safety requirements, security procedures, and operational standards. Prepare sales, inventory, staffing, incident, and operational performance reports for management. Identify operational challenges and recommend improvements to increase efficiency, customer satisfaction, and profitability. Requirements Bachelor’s degree or equivalent qualification in Business Administration, Retail Management, Marketing, or a related field is preferred.3+ years of professional experience in retail operations, store management, sales supervision, or a similar role is preferred. Proven experience leading and managing retail teams. Strong understanding of retail sales, customer service, inventory control, merchandising, and store operations. Excellent leadership, communication, coaching, and problem-solving skills. Strong commercial awareness and ability to analyze sales and operational KPIs. Excellent organizational skills with strong attention to detail. Experience with POS systems, inventory-management platforms, CRM tools, ERP systems, or retail software. Strong customer-service mindset with the ability to handle complaints and challenging situations professionally. Knowledge of cash management, loss prevention, stock control, and retail compliance procedures. Ability to work effectively in a fast-paced, target-driven environment. Additional language skills are advantageous in an international retail environment. Retail management, sales, customer-service, or related certifications are advantageous but not required. What We Offer Flexible part-time working hours with a remote-friendly administrative and coordination arrangement. Competitive compensation aligned with experience and responsibilities. Opportunity to support professional retail operations and commercial growth. Exposure to sales leadership, inventory management, merchandising, customer experience, team development, and retail strategy. Professional development opportunities and continuous retail leadership training. A performance-focused environment where leadership, customer satisfaction, commercial results, teamwork, and operational excellence are highly valued.

As a Store Manager you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.<br>Through a constant coaching and motivation of your team, you will strengthen the relationship with the clients by promoting FENDI history, craftmanship, quality of materials and creativity, always ensuring that all the standards in terms of performance, processes and procedures are compliant with our vision of excellence and luxury.<br><br>Main Responsibilities:<br>Monitor and achieve store performance with relevant KPIs. Assist in the selling process. Analyze the business, propose and implement action plans to improve results, generate sales for each product category. Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs. Be aware of local trading environment and its impact on our sales, including competitors' trading activities. Manage and supervise the team in the correct execution of all company operating and stock procedures. Manage customer service quality, to meet client’s expectations by offering excellent customer service standards. Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events. Act as brand ambassador to strengthen/build relationships with VIP clients. Improve Mystery Shopper Results with action plans. Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations. Work with HR Dept. in recruiting the most qualified applicants to meet the store needs. Identify individual and team training needs to develop Talents and communicate these needs to HR Department. Review and submit sales and operational reports to management in adherence to company's KPIs and policies. Ensure that FENDI’s standards are applied and maintained all times across the customer service, internal control, VM and back-office activities (stocks, administration, etc.).<br><br>Profile:<br>7-10 years’ experience in Fashion/Luxury Sales.5-7 years’ experience in a top-location management of a retail luxury business . Bachelor’s or master’s Degree. Strong selling and communication skills are necessary. Excellent relationships skills, self-reliant, friendly and patient. Leadership, confidence, organization, professionalism. Strong customer orientation skills. Goal oriented approach, multitasking. Computer skills and Retail management system knowledge. Strong knowledge and/or interest for fashion/luxury industry. Fluent English. Additional languages are a plus.

About us Minimalist.ae is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With four stores now open in the UAE, we focus on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal. Minimalist believes in simplicity and use only the finest materials to produce beautiful and durable items, combining elegant design with excellent quality.<br>The role As Store Manager, you will oversee the operations and teams of one of our stores across the UAE. Apart from “just” managing, you will also be directly in touch with customers and living our credo of ‘We don’t sell - we forge relationships’. You will get to know our customers’ demands in detail in order to showcase the product(s) that will most closely fit to what they’re looking for. Every person that comes to visit our store is important to you, regardless of whether they’re on a spending spree or just window-shopping. <br>Store Operations & Sales Run all daily store operations, including opening/closing, staffing, and floor supervision. Own the store’s daily, weekly, and monthly sales results. Actively manage the sales floor to drive conversion, ATV, and UPT. Ensure stock availability, correct pricing, and accurate stock handling within the store. Maintain store standards, visual merchandising, and overall presentation at all times. Control the store level stock movement, counts, and documentation. Ensure strong loss prevention practices within the store. Investigate and report stock discrepancies.<br>Customer Experience Be present on the floor to lead customer experience by example. Handle VIP clients and complex customer situations. Ensure the team delivers a consistent luxury service experience every day. Follow up on customer feedback and take immediate action at store level.<br>Team Management Manage the store team on a daily basis, including scheduling and task allocation. Set clear daily priorities and expectations for the team. Conduct regular performance check-ins and address performance issues quickly. Create a positive, high energy working environment<br>Training & Onboarding Ensure new joiners complete the onboarding plan and understand store procedures. Support the team with day-to-day product updates and selling guidelines. Reinforce service standards and basic sales techniques on the floor. Identify skill gaps and flag training needs to the Retail Manager.<br>What we offer Competitive salary with performance-based incentives;UAE visa and permits;Health insurance;Annual flight ticket allowances Growth and long-term development opportunities;Long-term perspective in a rapidly expanding, future-oriented organization;An engaging and challenging work environment with a motivated & professional team of specialists.<br>Requirement:As an ideal candidate, you will have:A minimum of 5 years of relevant experience in managing retail stores within the UAE in luxury, watches, or jewelry;Ideally a relevant academic degree in Marketing, Business Administration, Management, or similar;Ideally relevant certification in sales, management, or project management from accredited providers;Outstanding communication skills in English;Outstanding communication skills in Arabic.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Store Manager, you will manage the day-to-day Store operations ranging from customer service to after sales service and handle all administrative functions being the main interface with the back office team. You will manage staff, control stock levels / inventories, organize Store layout and prepare necessary daily, weekly, monthly, quarterly and yearly reports and feedback. Furthermore, a Store Manager shall maintain an active customer database to achieve set targets and secure continuous added value at all times. You will work closely with Area Manager for the smooth running of the Store operations.</p><p>Responsibilities:</p><p><strong>Oversee day to day Store operations</strong></p><ul><li><p>Check sales figures, assist in pricing adjustments…</p></li><li><p>Organize Store layout, merchandise and display items effectively on shelves</p></li><li><p>Decorate and animate window displays as per the company standards and guidelines</p></li><li><p>Conduct regular checks on the organization and cleanliness of the Store floor and storage room</p></li><li><p>Ensure staff compliance and proper implementation of procedures</p></li><li><p>Ensure smooth and effective running of daily activities</p></li><li><p>Ensure that all HR policies are adhered to (including daily rooster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organization’s HR Manual</p></li></ul><p><strong>Ensure the highest standards of customer service are well maintained in the Store</strong></p><ul><li><p>Confirm the compliance of customer service with the company standards</p></li><li><p>Monitor the customer service level of your respective employees</p></li><li><p>Handle / take over customer service complaints and special requests</p></li></ul><p><strong>Boost sales and achieve objectives and sales target</strong></p><ul><li><p>Ensure availability of optimum stock items at all times</p></li><li><p>Focus on selling slow moving items</p></li><li><p>Monitor compliance with stock transfer procedures</p></li><li><p>Replenish stock according to the availability</p></li><li><p>Place and follow up on special orders</p></li><li><p>Apply visual merchandising techniques to boost sales</p></li></ul><p><strong>Guide, coach and motivate staff encouraging career development and enabling future growth</strong></p><ul><li><p>With the coordination with T&amp;D Department prepare and carry out OJT focusing on policies/procedures, customer service, product knowledge…</p></li><li><p>Evaluate staff knowledge/performance and take action when needed</p></li><li><p>Prepare appraisal reports and conduct evaluation / follow up meetings</p></li></ul><p><strong>Manage staff and monitor their performance</strong></p><ul><li><p>Monitor compliance with administrative policies and procedures</p></li><li><p>Supervise personal grooming, level of product knowledge and customer service</p></li><li><p>Conduct weekly meetings tackling latest products, techniques, issues.</p></li></ul><p><strong>Communicate and work closely with your direct manager</strong></p><ul><li><p>Prepare, discuss and set staff monthly objectives</p></li><li><p>Coordinate stock transfers and present monthly feedback on product movement or when needed</p></li><li><p>Discuss staff related issues such as annual leaves, confirmations…and ensure proper adherence to policies in practice</p></li><li><p>Assist in the Development of a succession plan for the Store and report on staff performance and progress</p></li><li><p>Provide relevant reports on periodic sales, stock movements…to your direct manager</p></li></ul><p><strong>Monitor customer movement into the Store and detect any theft or violation</strong></p><ul><li><p>Familiarize with the security system installed in the Boutique</p></li><li><p>Experience how to prevent and / or handle infringement</p></li><li><p>Prepare and conduct a total stock count at least once a year or when needed</p></li></ul><p><strong>Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability</strong></p><ul><li><p>Receive / probe for trainings, read and follow up on latest trends</p></li><li><p>Seek market intelligence to learn about competitors</p></li></ul><p><strong>Customer Reference and Community event management</strong></p><ul><li><p>Make a customer reference by word of mouth, social media and any other source of customer reference.</p></li><li><p>Make connections with your customer by offering to multiple communication channels such as cold calls, following our public page in Instagram, Facebook, Tweeter and Tiktok.</p></li><li><p>Promote and referred our brand, promotions offers and company profile to your friends, acquaintances and family.</p></li><li><p>Ask the customers to provide feedback regarding the product and services provided to our public pages.</p></li><li><p>Manage corporate community events to build a good relationships with the customers and clients and creating a good brand impressions</p></li><li><p>Find, coordinate with the Event Organizer and request a proposal including timelines, venues, suppliers, legal obligations and budgets.</p></li><li><p>Create positive social engagement around brand and community events</p></li><li><p>Let attendees connect with each other before the event by social media or any way of communication and encourage discussion about the upcoming event.</p></li><li><p>Invite a micro-influencers to your event to build entertainment</p></li><li><p>Set a budget and coordinate with the Accounts Department for the cost related</p></li><li><p>Always seek approval from the Management before finalizing the events.</p></li></ul><p><strong>Liaise with different departments from the head office to ensure the smooth running of operations in the Store</strong></p><ul><li><p>Reconcile daily reports with Accounting Department</p></li><li><p>Ascertain proper labeling and receipt of shipments</p></li><li><p>Ensure accurate figures on POS system as well as proper running of finger scan machine with IT Department</p></li><li><p>Provide feedback to Marketing/Commercial team on activities, promotions…</p></li></ul><p><strong>Attendance and Punctuality</strong></p><ul><li><p>Proper record of attendance in the software provided by the HR Department, failure to do so will be given a warning and disciplinary action.</p></li><li><p>Leave work at the scheduled shift and end time</p></li><li><p>Take breaks that don’t exceed an expected length.</p></li><li><p>Notify the Operation Manager when you need to be late or absent (two (2) hours prior your shift)</p></li><li><p>Apply sick leave in the attendance software upon getting permission from your Operations Manager and attached your Medical Certificate or any supporting documents of your absence due to illness.</p></li></ul><p><strong>Coordination and reporting to the HR Department</strong></p><ul><li><p>Submit the Rooster Daily attendance report every week including week off and shift schedules.</p></li><li><p>Ensure the staff are coming on time on the given schedule</p></li><li><p>Ensure that your subordinates are properly recording the attendance in the software provided by the HR</p></li><li><p>Inform the HR Department for any absences, sick leaves taken by the staff</p></li><li><p>Coordinate with the HR Department for any issues facing in the UBIQHR software.</p></li></ul><p><strong>Any other tasks or responsibilities, which might assigned to you according to the</strong><br><strong>business needs.</strong></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum : 2 to 5 years of Store Manager Experience Required. Gold &amp; Diamond Industry Mandatory. Only apply if you are in inside UAE.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p>Sales &amp; Business Performance</p><ul><li><p>Achieve monthly, quarterly, and annual sales targets.</p></li><li><p>Monitor daily sales performance and implement strategies to maximize revenue.</p></li><li><p>Analyze sales reports, KPIs, and market trends to improve store performance.</p></li><li><p>Upsell and promote products, loyalty programs, and ongoing promotions.</p></li><li><p>Drive profitability by managing expenses and minimizing operational losses.</p></li></ul><p>Store Operations</p><ul><li><p>Manage the overall day-to-day operations of the store.</p></li><li><p>Ensure smooth opening and closing procedures.</p></li><li><p>Maintain high standards of store cleanliness, organization, and presentation.</p></li><li><p>Ensure compliance with company SOPs, health &amp; safety standards, and UAE regulations.</p></li><li><p>Monitor cash handling procedures and ensure accurate daily cash reconciliation.</p></li><li><p>Coordinate with warehouse and logistics teams for timely stock replenishment.</p></li></ul><p>Team Management</p><ul><li><p>Recruit, train, mentor, and supervise store staff.</p></li><li><p>Prepare employee schedules and manage attendance.</p></li><li><p>Conduct regular performance evaluations and provide coaching.</p></li><li><p>Motivate the team to achieve sales and customer service goals.</p></li><li><p>Address employee concerns and maintain a positive work environment.</p></li></ul><p>Customer Service</p><ul><li><p>Deliver an exceptional customer experience.</p></li><li><p>Resolve customer complaints professionally and promptly.</p></li><li><p>Build strong customer relationships to encourage repeat business.</p></li><li><p>Ensure staff maintain excellent product knowledge and service standards.</p></li></ul><p>Inventory Management</p><ul><li><p>Monitor stock levels and ensure product availability.</p></li><li><p>Conduct regular stock counts and inventory audits.</p></li><li><p>Minimize stock losses through effective inventory control measures.</p></li><li><p>Investigate stock discrepancies and coordinate corrective actions.</p></li><li><p>Ensure proper receiving, storage, and merchandising of products.</p></li></ul><p>Visual Merchandising</p><ul><li><p>Maintain attractive visual merchandising displays in line with brand guidelines.</p></li><li><p>Ensure promotional displays are implemented correctly.</p></li><li><p>Monitor product placement and pricing accuracy.</p></li></ul><p>Reporting &amp; Administration</p><ul><li><p>Prepare daily, weekly, and monthly sales and operational reports.</p></li><li><p>Monitor KPIs including:</p><ul><li><p>Sales achievement</p></li><li><p>Conversion rate</p></li><li><p>Average transaction value (ATV)</p></li><li><p>Units per transaction (UPT)</p></li><li><p>Footfall</p></li><li><p>Staff productivity</p></li></ul></li><li><p>Coordinate with HR, Finance, and Operations on store-related matters.</p></li><li><p>Maintain accurate records of inventory, cash, and staff documentation.</p></li></ul><p>Qualifications</p><ul><li><p>Bachelor's degree in Business Administration, Retail Management, Commerce, or a related field (preferred).</p></li><li><p>3–5 years of experience as a Retail Store Manager or Assistant Store Manager.</p></li><li><p>Experience in fashion, beauty, cosmetics, lifestyle, FMCG, or luxury retail is an advantage.</p></li><li><p>UAE retail experience is preferred.</p></li></ul><p>Skills &amp; Competencies</p><ul><li><p>Strong leadership and people management skills.</p></li><li><p>Proven ability to achieve sales targets.</p></li><li><p>Excellent customer service and relationship management skills.</p></li><li><p>Strong analytical and problem-solving abilities.</p></li><li><p>Inventory and stock management experience.</p></li><li><p>Cash handling and reconciliation knowledge.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Proficiency in Microsoft Office (Excel, Word, Outlook).</p></li><li><p>Experience using retail POS and ERP systems.</p></li></ul><p>Key Performance Indicators (KPIs)</p><ul><li><p>Achievement of sales targets.</p></li><li><p>Store profitability.</p></li><li><p>Customer satisfaction and service quality.</p></li><li><p>Inventory accuracy and shrinkage control.</p></li><li><p>Staff productivity and attendance.</p></li><li><p>Visual merchandising compliance.</p></li><li><p>Operational compliance and audit scores.</p></li><li><p>Employee retention and team performance.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Preferred Attributes</p><ul><li><p>Strong commercial awareness and business acumen.</p></li><li><p>Ability to work under pressure in a fast-paced retail environment.</p></li><li><p>Flexible to work weekends, public holidays, and shifts.</p></li><li><p>Positive attitude, integrity, and a hands-on approach to store management.</p></li><li><p>Strong decision-making and organizational skills.</p></li></ul><p></p></section>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p> <h4>Key Responsibilities</h4> <p><strong>Drive the Business</strong></p> <ul> <li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li> <li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li> <li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li> <li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li> <li>Think hybrid by leveraging all types of point of sales online and offline.</li> </ul> <p><strong>Team Leadership and Development</strong></p> <ul> <li>Provide a clear vision to the team about the business and store’s vision and key directions.</li> <li>Identify, recruit, develop and retain strong talents.</li> <li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li> <li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li> <li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li> </ul> <p><strong>Customer Experience</strong></p> <ul> <li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li> <li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li> <li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li> </ul> <p><strong>Operational Excellence</strong></p> <ul> <li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li> <li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li> <li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li> <li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li> <li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li> <li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Leadership experience in luxury fashion retail, ready to step into a Store Manager role and based in the UAE.</li> <li>People-focused approach, with the ability to motivate, coach, and develop a high-performing team.</li> <li>Strong commercial mindset, confident in reading KPIs, understanding business performance, and taking actions that drive results.</li> <li>Genuine passion for fashion and client experience, comfortable leading styling conversations and being present on the shop floor.</li> <li>Operational and VM strength, ensuring store standards, product presentation, and daily operations run smoothly.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The <strong>Senior Store Manager – Food</strong> is responsible for leading the overall commercial, operational, and people performance of a high-volume Marks &amp; Spencer Food store. The role provides strategic leadership to ensure the delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&amp;S Food standards.</p><p>Leading a large, cross-functional team, the Senior Store Manager is accountable for delivering best-in-class retail operations across all Food departments, fostering a high-performance culture, and ensuring the highest standards of food safety, product availability, and customer service. Working closely with Regional Operations, Supply Chain, Planning, and Commercial teams, the role plays a key part in delivering business objectives and supporting future growth.</p><p>Success in this role is measured through commercial performance, operational excellence, customer satisfaction, team engagement, food safety compliance, and overall business profitability.</p><p><strong>What You Will Do</strong></p><p><strong>&nbsp;</strong></p><p><strong>Drive Commercial Performance &amp; Business Growth</strong></p><ul><li><p>Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.</p></li><li><p>Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.</p></li><li><p>Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.</p></li><li><p>Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.</p></li><li><p>Identify opportunities for continuous improvement and implement best practices to optimise store performance.</p></li><li><p>Ensure effective inventory investment while maintaining high product availability and reducing waste.</p></li></ul><p><strong>Lead &amp; Inspire High-Performing Teams</strong></p><ul><li><p>Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.</p></li><li><p>Develop leadership capability through coaching, mentoring, succession planning, and performance management.</p></li><li><p>Recruit, develop, and retain top talent to build a high-performing leadership team.</p></li><li><p>Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning.</p></li><li><p>Ensure effective workforce planning to support operational and commercial priorities.</p></li></ul><p><strong>Deliver Exceptional Customer Experience</strong></p><ul><li><p>Champion a customer-first culture that consistently delivers the premium M&amp;S shopping experience.</p></li><li><p>Ensure customer service standards exceed expectations across every department.</p></li><li><p>Actively review customer feedback and implement service improvement initiatives.</p></li><li><p>Lead the resolution of escalated customer concerns professionally and effectively.</p></li><li><p>Drive customer loyalty through service excellence and operational consistency.</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Provide strategic oversight of all daily store operations, ensuring efficient execution across all Food departments.</p></li><li><p>Ensure operational standards, policies, and procedures are consistently implemented.</p></li><li><p>Drive productivity improvements across replenishment, inventory management, merchandising, and store operations.</p></li><li><p>Ensure the store is fully prepared for trading through effective operational planning.</p></li><li><p>Lead continuous improvement initiatives to enhance operational efficiency.</p></li></ul><p><strong>Food Safety, Compliance &amp; Risk Management</strong></p><ul><li><p>Ensure full compliance with M&amp;S Food Safety standards, HACCP requirements, Municipality regulations, and Health &amp; Safety legislation.</p></li><li><p>Maintain the highest standards of food quality, freshness, hygiene, and operational compliance.</p></li><li><p>Lead food safety audits and implement corrective actions where required.</p></li><li><p>Promote a proactive safety culture across the store.</p></li><li><p>Ensure all operational risks are effectively managed.</p></li></ul><p><strong>Inventory &amp; Supply Chain Management</strong></p><ul><li><p>Drive inventory optimisation to maximise availability while controlling waste and shrinkage.</p></li><li><p>Collaborate with Planning and Supply Chain teams to improve forecasting and stock flow.</p></li><li><p>Ensure replenishment processes deliver exceptional on-shelf availability.</p></li><li><p>Monitor inventory accuracy, stock loss, and waste performance.</p></li><li><p>Support business initiatives that improve supply chain efficiency.</p></li></ul><p><strong>Visual Merchandising &amp; Brand Standards</strong></p><ul><li><p>Ensure the store consistently delivers world-class visual merchandising standards.</p></li><li><p>Maintain exceptional store presentation aligned with M&amp;S brand guidelines.</p></li><li><p>Support seasonal campaigns, promotional launches, and commercial initiatives.</p></li><li><p>Conduct regular commercial reviews to identify opportunities for improvement.</p></li></ul><p><strong>Financial &amp; Business Management</strong></p><ul><li><p>Own the store's P&amp;L and deliver financial targets through effective cost control and commercial decision-making.</p></li><li><p>Manage labour budgets, operational expenditure, and controllable costs.</p></li><li><p>Analyse financial reports and implement actions to improve profitability.</p></li><li><p>Present business performance, risks, and opportunities to senior leadership.</p></li><li><p>Drive strategic initiatives that contribute to long-term business growth.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong commercial and financial acumen.</p></li><li><p>Strategic leadership and people development skills.</p></li><li><p>Excellent stakeholder management and influencing ability.</p></li><li><p>Expertise in food retail operations and customer experience.</p></li><li><p>Strong understanding of inventory management, replenishment, and supply chain principles.</p></li><li><p>Ability to interpret commercial data and make informed business decisions.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Proven ability to lead large teams in a fast-paced retail environment.</p></li><li><p>Strong planning, organisational, and problem-solving skills.</p></li><li><p>Continuous improvement mindset with a focus on operational excellence.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or a related discipline.</p></li><li><p><strong>10+ years of experience</strong> in Food Retail, Supermarket, Hypermarket, or Grocery Retail.</p></li><li><p><strong>5+ years of experience</strong> leading large-format or flagship retail stores.</p></li><li><p>Proven track record of delivering sustainable sales growth, profitability, and operational excellence.</p></li><li><p>Experience managing large, cross-functional retail teams.</p></li><li><p>Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance.</p></li><li><p>Experience managing P&amp;L, labour budgets, inventory, and commercial performance.</p></li><li><p>Strong leadership, coaching, and talent development experience.</p></li><li><p>Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools.</p></li></ul><p><strong>Key Competencies</strong></p><p><strong>Commercial Leadership</strong></p><ul><li><p>Commercial Acumen</p></li><li><p>Business Strategy</p></li><li><p>Financial Management</p></li><li><p>P&amp;L Ownership</p></li></ul><p><strong>Leadership &amp; People</strong></p><ul><li><p>Inspirational Leadership</p></li><li><p>Coaching &amp; Talent Development</p></li><li><p>Succession Planning</p></li><li><p>Stakeholder Management</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Food Retail Operations</p></li><li><p>Inventory Optimisation</p></li><li><p>Food Safety &amp; Compliance</p></li><li><p>Supply Chain Collaboration</p></li><li><p>Continuous Improvement</p></li></ul><p><strong>Customer Excellence</strong></p><ul><li><p>Customer Experience</p></li><li><p>Service Excellence</p></li><li><p>Brand Standards</p></li></ul><p><strong>Personal Effectiveness</strong></p><ul><li><p>Strategic Thinking</p></li><li><p>Decision Making</p></li><li><p>Problem Solving</p></li><li><p>Communication &amp; Influencing</p></li><li><p>Planning &amp; Organising</p></li><li><p>Accountability</p></li></ul><br><br><p></p></section>