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Position: Guest Engagement Team Lead Location: Abu Dhabi, UAE<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.<br>WHAT THIS ROLE IS ALL ABOUTThe Team Lead is responsible for the hands-on facilitation and oversight on the floor, role model guest engagement and introducing ideas for enhancement of the galleries and Hoppi® venue. The Team Lead helps to train, coach and supervise Hoppi® front-line colleagues regarding interaction, facilitation and the guest experience. They take a proactive approach, leads by example, and engages with colleagues inside and outside of their domain.<br>WHAT WE'LL TRUST YOU WITHProvide impeccable service to the Hoppi® guests including children, parents, caretakers, and other visitors Model appropriate adult-child interactions and exemplary customer service with Hoppi® guests and partners; provide leadership on the floor – in alignment with Hoppi® core values Help nourish and sustain a culture of guest-centricity, cohesion, playfulness, and positive reinforcement Supervise, coach and lead 1-on-1 check-in meetings with Hoppi® front-of-house colleagues working on the reception and within the galleries Managing team building activities and initiatives on a periodic basis – which are combined with training/conversations/communication etc. Conduct daily briefings to ensure that the team is well-informed and ensure seamless communication with all colleagues Role model behavior (leading by example) in guest engagement, setting world-class standards for him/herself and providing specific/tangible guidance to the team to enable them to strive for excellence Overseeing floor and program facilitation, leading activations and events (including birthdays, fieldtrips and camps), managing daily schedules and daily briefings Taking initiative to jointly set objectives with the Venue Manager, collating guest feedback for improvement, identifying trends in terms of guest constraints and proactively suggesting ideas for mitigating those constraints, structuring the work and improving the business Handling all guest concerns and questions around our offerings, events, approach, and galleries. Resolving low-level conflicts with and in-between guests Positively influencing guest decisions in terms of their purchases (example: converting a single visit into a membership) Having a conscientious approach and mindset to procurement, variable staffing, and other costs Understanding the team priorities and working towards their achievement, delivering on time and with high quality Encouraging creativity within the team and creating a safe environment for the team, listening to colleagues feedback and incorporating views of colleagues as appropriate Supporting the onboarding of new colleagues, ensuring all team members are fully trained and briefed on the requirement of their role and function. Providing guidance and assistance to junior colleagues on their tasks and development Supporting recruitment activities and independently conducting open days for recruitment<br>WHAT YOU'LL NEED TO BRING TO THE TABLEEssential:Has advanced experience in customer service, education, hospitality or retail operations. Education in early childhood development is considered a plus. Demonstrated interpersonal, organizational, and leadership skills Supervisory/leadership experience and ability to effectively supervise and motivate staff Ability to manage time, prioritize tasks and balance project demands effectively Leadership experience preferred Excellent problem-solving skills, commitment to customer service and strong attention to detail Ability to handle emergency situations with professionalism and competence Outstanding communication skills and ability to coordinate, ensure and troubleshoot customer service and operational needs Ability to work with diverse staff and visitors Desirable:Education in early childhood development is considered a plus. Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous Interest and enthusiasm for working with children and families. Adaptable to perform a variety of duties.<br>WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities Diverse and welcoming team Employee Discounts for Hoppi® products Regular team socials and outings Employee referral program

<p>Key Responsibilities:</p><p>-Document business processes and workflows within ERP system.</p><p>-Create user manuals, training materials, and other documentation to support end-users.</p><p>-Design process flow diagrams and visual representations of workflows using tools like Visio or Lucidchart or any similar tools.</p><p>-Collaborate with cross-functional teams to gather information and validate procedures.</p><p>-Ensure documentation is clear, concise, and user-friendly.</p><p>-Update and maintain documentation as the system and processes evolve.</p><p>-Conduct user training sessions and gather feedback for continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>As a Technical Documentation Specialist, you will be responsible for documenting and drawing processes across an ERP system. You will create comprehensive user manuals and process documentation that clearly outline system functionalities and workflows, ensuring users can effectively navigate and utilize the system.</p>

We are partnering with a fast-growing wellness brand that has built a highly engaged global community through its app, digital products, and founder-led content ecosystem.<br>As the business continues to scale, we are seeking a Head of Production to take ownership of all visual content within the platform, including workout videos, photography, and creative assets that shape the user experience.<br>This is a rare opportunity to join a founder-led business at an exciting stage of growth and play a key role in defining the visual quality of a global brand.<br>The Role This is not a traditional production management position. We are looking for a hands-on creative leader who is still actively involved in editing, post-production, retouching and content creation, whilst leading a small internal production team and driving creative excellence across the business. Currently, final creative approval sits with the founder. This role will become the trusted final checkpoint for all visual content, ensuring every asset meets the highest standards of quality, consistency and brand alignment.<br>You will be responsible for both leading the team and contributing directly to the creative process.<br>Key Responsibilities Own all visual production across a digital app, including videos, photography and session thumbnails. Lead and develop the internal production team. Act as the final quality control and approval point for visual assets before publication. Maintain consistency across visual identity, creative direction and storytelling. Lead video post-production, including editing, colour grading, sound design and final delivery. Oversee photography production, image selection, retouching and asset preparation. Continuously improve production workflows, processes and creative output. Work closely with leadership to ensure content reflects the brand vision and premium customer experience. Raise the overall creative standard across all visual content.<br>About You Significant experience in video editing, post-production, photography and retouching. Skills in Videography is essential Strong portfolio and showreel demonstrating exceptional creative execution. Previous experience leading creative, content or production teams. Advanced proficiency in Premiere Pro, DaVinci Resolve, Photoshop, Lightroom and related software. Strong understanding of visual storytelling, pacing, composition, colour, lighting and brand consistency. Comfortable balancing hands-on creative work with leadership responsibilities. Highly detail-oriented with a passion for quality and craftsmanship. Experience working within fast-paced, founder-led or high-growth environments is highly desirable.<br>This Role Is Ideal For Head of Production Senior Video Editor Post Production Lead Creative Producer with strong editing capabilities<br>Why Join? Join one of the region's fastest-growing wellness brands. Work directly alongside an influential founder and global brand. Take ownership of a critical function with genuine impact on the customer experience. Shape the future of visual content within a rapidly scaling digital business. Be part of an ambitious, entrepreneurial and highly collaborative team.<br>If you are passionate about creative excellence, thrive in hands-on production environments, and enjoy leading from the front, we would love to hear from you.

<ul><li>Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression of the organization.</li><li>Manage all incoming calls and inquiries efficiently, directing them to the appropriate personnel or department without delay.</li><li>Maintain the front desk area in an organized and inviting manner, reflecting the company's professionalism and attention to detail.</li><li>Schedule appointments and manage the calendar for staff, optimizing time slots and ensuring smooth operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent; an associate degree in business administration is preferred for enhanced administrative skills.</p></li><li><p>At least 1-2 years of experience in a reception or customer service role, showcasing the ability to manage front desk operations.</p></li><li><p>Fluency in English is mandatory; proficiency in additional languages such as Arabic ,Taglog is a significant advantage for diverse customer interactions.</p></li><li><p>Strong technical skills, including familiarity with office software (e.g., Microsoft Office Suite) and multi-line phone systems.</p></li><li><p>Prefering for salon experience candidates </p></li></ul>

<p>We are seeking a dynamic and results-driven Admission Counselor to primarily manage student admissions, achieve enrollment targets, and handle student inquiries. While the role may include occasional front desk responsibilities, 95% of the focus will be on admissions, sales performance, and achieving enrollment goals.<br><br><strong>Key Responsibilities:</strong></p><ul><li><p>Handle student inquiries and guide prospective students through the complete admission process. Achieve individual and team enrollment and revenue targets.</p></li><li><p>Conduct counseling sessions, follow-ups, and conversion activities with potential students.</p></li><li><p>Support lead generation initiatives and implement effective conversion strategies.</p></li><li><p>Maintain accurate records of leads and admissions data.</p></li><li><p>Occasionally manage front desk responsibilities, including welcoming visitors and handling incoming calls.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li><p>1–2 years of relevant experience in admissions, sales, education counseling, or a related field.</p></li><li><p>Strong communication, interpersonal, and persuasive skills.</p></li><li><p>Target-driven mindset with a passion for achieving results.</p></li><li><p>Professional, friendly, and well-organized personality.</p></li><li><p>Ability to multitask and work in a fast-paced environment.</p></li><li><p>Basic proficiency in MS Office; CRM experience is an advantage.</p></li></ul>

<ol><li><p>Welcome and assist visitors, clients, and staff in a professional manner.</p></li><li><p>Handle incoming calls, emails, and general inquiries.</p></li><li><p>Manage front desk operations and ensure smooth daily administrative activities.</p></li><li><p>Maintain records, documents, and filing systems.</p></li><li><p>Coordinate appointments, meetings, and internal communications.</p></li><li><p>Assist with HR and administrative tasks as required.</p></li><li><p>Prepare reports, correspondence, and other office documents.</p></li><li><p>Coordinate with different departments for daily operational requirements.</p></li><li><p>Maintain confidentiality of company information.</p></li><li><p>Support office management with general administrative duties.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Indian candidates preferred.</p></li><li><p>Bachelor's degree or relevant qualification in Business Administration or a related field.</p></li><li><p>Previous experience in front desk, administration, or office support roles is preferred.</p></li><li><p>Good communication skills in English; knowledge of additional languages will be an advantage.</p></li><li><p>Proficiency in MS Office (Word, Excel, Outlook).</p></li><li><p>Strong organizational and multitasking skills.</p></li><li><p>Professional appearance, positive attitude, and customer-focused approach.</p></li><li><p>Ability to work independently and as part of a team.</p></li><li><p>Candidates available in the UAE will be preferred.<br></p></li></ol>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Welcome and receive visitors, clients, and guests in a professional and courteous manner</p></li><li><p>Manage the front desk, including answering and directing incoming calls</p></li><li><p>Handle incoming/outgoing mail, couriers, and deliveries</p></li><li><p>Ensure the reception area, meeting rooms, pantry, and common spaces are clean and tidy at all times</p></li><li><p>Coordinate with cleaning staff and follow up on daily cleaning checklists</p></li><li><p>Monitor and replenish office supplies, pantry stock, and stationery</p></li><li><p>Assist with basic administrative tasks such as filing, scanning, and document management</p></li><li><p>Report maintenance issues or facility concerns to the appropriate team promptly</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>1-3 years experience in a receptionist, front desk, or administrative role preferred.</p></li><li><p>Pleasant personality with strong interpersonal and communication skills in English</p></li><li><p>Well-groomed and professional appearance</p></li><li><p>Punctual, dependable, and able to manage time independently</p></li><li><p>Proficiency in MS Office (Word, Excel, Outlook) and basic office equipment</p></li><li><p>Must be based in Dubai or able to commute to the office</p></li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p>We are hiring a Night Auditor. Freshers may apply.</p> <p>Responsibilities:</p> <p>Handle night shift front office operations<br /> Check and balance daily financial records<br /> Manage guest check-ins and check-outs<br /> Prepare daily reports<br /> Ensure smooth hotel operations during night shift</p> <p>Requirements:</p> <p>Freshers can apply<br /> Basic knowledge of accounting preferred<br /> Good computer skills (MS Excel)<br /> Responsible and attentive personality<br /> Willing to work night shifts</p> <p>Interested candidates should send their CV to: +971522243435</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.</p> <p>Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.</p> <p>Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.</p> <p>Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue</p> <p>Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>OPERA/Fidelio/WINHMS knowledge</p> <ul> <li>Computer/MS Software Applications skill</li> <li>Effective communication skills</li> <li>Proactively assists customers</li> <li>Ability to attend emergencies in a level-headed manner</li> <li>The ability to multitask</li> <li>Professionalism</li> <li>Attention to Detail &amp; Quality</li> <li>Problem Solving and Decision Making</li> <li>Interpersonal Skills</li> <li>Customer service oriented</li> <li>Effective communication skills</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>At <strong>InterContinental Residences Dubai Business Bay</strong>, we are seeking a <strong>Guest Relations Supervisor</strong> to support daily guest experience operations and ensure exceptional service delivery throughout every stage of the guest journey.</span></span></p><br><p><span><span>This role is designed for a service-driven, proactive, and guest-focused professional who leads by example—creating memorable experiences, resolving guest concerns effectively, and ensuring every interaction reflects the highest standards of luxury hospitality.</span></span></p><br><p><span><span>This is more than a traditional guest relations role.</span></span></p><br><p><span><span>InterContinental Residences Dubai Business Bay represents refined residential luxury, where personalised service creates lasting impressions. As a Guest Relations Supervisor, you play a vital role in delivering these experiences on the ground—supporting the team, enhancing guest satisfaction, and ensuring service excellence at every touchpoint.</span></span></p><br><p><span><span><strong>Why This Role Matters</strong></span></span></p><br><p><span><span>Guest Relations is at the heart of the guest experience.</span></span></p><br><p><span><span>As a Supervisor, you will bridge leadership and operations—supporting the Assistant Front Office Manager in maintaining service quality, coordinating daily activities, and ensuring guests receive exceptional care throughout their stay.</span></span></p><br><p><span><span>You will help create memorable experiences while guiding team members and ensuring guest requests, feedback, and special requirements are managed efficiently and professionally.</span></span></p><br><p><span><span>This role is essential in delivering both guest satisfaction and operational excellence.</span></span></p><br><p><span><span><strong>Be the Connection Behind the Experience</strong></span></span></p><br><p><span><span>You will support the supervision of Guest Relations colleagues, assist with guest engagement initiatives, and ensure all guest interactions align with luxury hospitality standards.</span></span></p><br><p><span><span>From welcoming arrivals to resolving concerns and supporting special occasions, you will ensure every guest feels recognised, valued, and cared for—contributing to a seamless and memorable stay.</span></span></p><br><p><span><span><strong>What We'll Support You to Do</strong></span></span></p><br><p><span><span>• Deliver Exceptional Service: Ensure every guest interaction reflects professionalism and care</span></span><br><span><span>• Support the Team: Guide colleagues and assist with daily guest relations coordination</span></span><br><span><span>• Enhance Guest Experience: Anticipate guest needs and create memorable moments</span></span></p><br><p><span><span><strong>The Gig</strong></span></span></p><br><p><span><span>Reporting to the Assistant Front Office Manager, the Guest Relations Supervisor supports daily guest experience operations at InterContinental Residences Dubai Business Bay.</span></span></p><br><p><span><span>• <strong>The Opportunity:</strong> Take a hands-on leadership role within a luxury residential environment</span></span><br><span><span>• <strong>The Strategy:</strong> Deliver personalised service, consistency, and proactive guest engagement</span></span><br><span><span>• <strong>The Impact:</strong> Strengthen guest satisfaction, loyalty, and brand reputation</span></span></p><br><p><span><span>You will be responsible for coordinating guest relations activities, supporting service recovery efforts, and ensuring operational excellence throughout the guest journey.</span></span></p><br><p><span><span><strong>Stay Human</strong></span></span></p><br><p><span><span>At InterContinental, every interaction matters.</span></span></p><br><p><span><span>This role is about more than providing service—it is about building connections, creating memorable experiences, and delivering genuine hospitality through professionalism, empathy, and attention to detail.</span></span></p><br><p><span><span><strong>Your Day-to-Day</strong></span></span></p><br><p><span><span>No two days are the same; your responsibilities will include, but are not limited to:</span></span></p><br><p><span><span><strong>Guest Experience &amp; Engagement</strong></span></span></p><br><p><span><span>• Welcome guests and provide personalised service throughout their stay</span></span><br><span><span>• Recognise VIPs, repeat guests, and special occasions</span></span><br><span><span>• Proactively engage with guests to understand their needs and preferences</span></span><br><span><span>• Ensure guest requests are handled efficiently and professionally</span></span></p><br><p><span><span><strong>Guest Relations Operations</strong></span></span></p><br><p><span><span>• Support daily guest relations activities and team coordination</span></span><br><span><span>• Monitor guest feedback and follow up on service concerns</span></span><br><span><span>• Maintain accurate guest profiles and preferences within hotel systems</span></span><br><span><span>• Assist in coordinating guest amenities and personalised arrangements</span></span></p><br><p><span><span><strong>Service Recovery &amp; Problem Resolution</strong></span></span></p><br><p><span><span>• Respond promptly to guest concerns and complaints</span></span><br><span><span>• Investigate service issues and implement appropriate solutions</span></span><br><span><span>• Follow up with guests to ensure satisfaction and resolution</span></span><br><span><span>• Escalate complex matters when necessary while maintaining guest confidence</span></span></p><br><p><span><span><strong>Cross-Department Coordination</strong></span></span></p><br><p><span><span>• Collaborate closely with Front Office, Housekeeping, Engineering, and Food &amp; Beverage teams</span></span><br><span><span>• Ensure guest requests and special requirements are communicated effectively</span></span><br><span><span>• Support seamless service delivery across departments</span></span><br><span><span>• Assist with arrivals, departures, and special event coordination</span></span></p><br><p><span><span><strong>Quality &amp; Compliance</strong></span></span></p><br><p><span><span>• Maintain adherence to brand service standards and procedures</span></span><br><span><span>• Support guest satisfaction reporting and service audits</span></span><br><span><span>• Ensure confidentiality and professionalism in all guest interactions</span></span><br><span><span>• Follow health, safety, and operational guidelines</span></span></p><br><p><span><span><strong>What Success Looks Like</strong></span></span></p><br><p><span><span>• Consistently positive guest feedback and satisfaction scores</span></span><br><span><span>• Effective handling and resolution of guest concerns</span></span><br><span><span>• Strong guest engagement and personalised service delivery</span></span><br><span><span>• Smooth coordination across operational departments</span></span><br><span><span>• Successful support of VIP, long-stay, and special occasion guests</span></span><br><span><span>• Adherence to luxury hospitality and brand standards</span></span></p><br><p><span><span><strong>Who This Role Is Perfect For</strong></span></span></p><br><p><span><span>• Service-oriented hospitality professional with a passion for guest experience</span></span><br><span><span>• Emerging leader with guest relations or front office supervisory experience</span></span><br><span><span>• Strong communicator with excellent interpersonal skills</span></span><br><span><span>• Proactive problem solver with a calm and professional approach</span></span><br><span><span>• Organised and detail-oriented in daily operations</span></span><br><span><span>• Passionate about creating memorable guest experiences</span></span></p><br><p><span><span><strong>What We Need From You</strong></span></span></p><br><p><span><span>Ideally, you bring some (or all) of the following:</span></span></p><br><p><span><span><strong>Education</strong></span></span></p><br><p><span><span>• Hospitality-related qualification preferred</span></span></p><br><p><span><span><strong>Experience</strong></span></span></p><br><p><span><span>• 2–4 years in Guest Relations, Front Office, or Guest Experience operations</span></span><br><span><span>• Previous supervisory or team leadership experience preferred</span></span><br><span><span>• Experience in luxury hotels, resorts, or branded residences is an advantage</span></span><br><span><span>• Knowledge of Opera or similar Property Management Systems preferred</span></span><br><span><span>• GCC/Dubai hospitality experience is a plus</span></span></p><br><p><span><span><strong>Personal Attributes</strong></span></span></p><br><p><span><span>• Outstanding communication and interpersonal skills</span></span><br><span><span>• Guest-centric mindset with a passion for service excellence</span></span><br><span><span>• Professional, confident, and approachable personality</span></span><br><span><span>• Strong problem-solving and conflict-resolution abilities</span></span><br><span><span>• Organised and able to manage multiple priorities effectively</span></span><br><span><span>• Positive attitude with commitment to quality and continuous improvement</span></span></p><br><p><span><span><strong>What You Can Expect from Us</strong></span></span></p><br><p><span><span>At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.</span></span></p><br><p><span><span>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</span></span></p><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.</p> <h4>About the role:</h4> <p>The Guest Experience Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the front office, reporting into the front office manager.</p> <h4>What you will do</h4> <ul> <li>Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.</li> <li>Check guest out of the hotel, preparing and explaining the bill.</li> <li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.</li> <li>Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.</li> <li>Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.</li> </ul> <h4>What you bring</h4> <ul> <li>1+ years’ experience working within a luxury hotel or similar environment is considered an asset.</li> <li>Excellent interpersonal skills and communication skills.</li> <li>Cross cultural sensitivity, and customer service orientation.</li> <li>Guest centricity and understanding the importance of guest’s preferences.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization.</li> <li>Competitive tax-free salary and service charge.</li> <li>End of service gratuity.</li> <li>Complimentary full board living accommodation in a high quality, well-resourced staff housing.</li> <li>Vibrant fitness facilities including gym and swimming pool.</li> <li>Free transportation to and from work.</li> <li>Medical and life insurance.</li> <li>Paid annual leave.</li> <li>Paid home leave tickets.</li> <li>Social and sporting events.</li> <li>Learning & development programs.</li> <li>Career opportunities and international transfer.</li> <li>And more…</li> </ul> <h4>Schedule & hours</h4> <p>6 days per week over 48 working hours</p></p><p></p>

Job Description<br><br>At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.<br><br>This Position Reports To<br><br>Automation Engineering Manager<br><br>__<br><br>In this role, you will have the opportunity to act as the technical lead for all engineering activities in assignments. Each day, you will ensure the activities related to all engineering disciplines within the project are executed in an efficient and cost-effective manner. You will also showcase your expertise by acting as a design authority for a particular engineering discipline and completing the corresponding engineering assignments.<br><br>You will serve as the technical lead for engineering activities in assignments classified as low to medium engineering complexity, with expertise in Process Control and/or Safety Systems, or Power Management Systems (PMS), or Substation Control and Monitoring Systems (SCMS) using ABB 800x A, Symphony Plus (S+), and/or other ABB Control Systems. You will ensure project execution meets contractual specifications, quality standards, and safety requirements. In addition to delivering excellent customer service, you will collaborate closely with customers and ABB teams to identify and pursue new service business opportunities.<br><br>The work model for the role is: onsite<br><br>This role is reporting to the Automation Engineering Manager in Abu Dhabi, UAE. Main stakeholders are customers, contractors, suppliers, project managers, and engineering colleagues within ABB.<br><br>Key Responsibilities<br><br>Acting as the technical lead and design authority, evaluating and applying standard techniques to ensure engineering deliverables conform to safety and quality requirements Applying design thinking or design for excellence concepts in projects, including modelling, prototyping, simulation, and calculations Coaching the project engineers and designers on the translation of conceptual designs to engineering documentation, including modelling, prototyping, and calculations Leading, supervising, and coordinating teams (less than 10 members) in all engineering disciplines (both in-house and outsourced) on projects Interacting with customers, contractors, and suppliers to resolve technical issues and ensure delivery meets contractual obligations and enhances customer satisfaction Creating work plans and cost estimates in collaboration with Project Managers, ensuring timely and cost-effective project execution using standard tools and processes Collaborating on project installation, commissioning, and site activities, to clarify potential issues or provide solutions to rectify the engineering errors Performing complex field service tasks, identifying technical problems, and providing recommendations to improve system and operational performance Utilizing deep knowledge of ABB products (especially ABB INFI90/Harmony, Symphony Plus) to act as a focal point for customer support and contribute to service business development<br><br>Qualifications:<br><br>You are highly skilled in ABB 800x A/Symphony Plus (S+), PMS/SCMS or ICSS/DCS systems and have experience working with automation solutions in the Oil & Gas and/or Power & Water sectors You are proficient in interface configuration using industrial protocols like Modbus, Profibus, OPC, IEC 61850, IEC 101/104, between ABB automation systems and third-party systems or field devices as applicable You have over 5 years of experience in the automation field, working as a DCS/ICSS or PMS/SCMS Engineer with ABB control systems and industrial communication protocols Possess an enhanced knowledge of ABB 800x A with AC 800M, Symphony Plus, and industrial networking and cybersecurity solutions for control systems You are passionate about customer collaboration and problem solving, and have good communication skills Degree in Engineering with demonstrated expertise in automation systems and process applications across the Oil & Gas and/or Power & Water industries You are at ease communicating in English with internal teams, customers, and external stakeholders You are engaged in engineering design, configuration, and integration of ABB PMS/SCMS/ICSS solutions in both onshore and offshore project environments You enjoy working with IED engineering tools and ABB libraries such as PPM with Load Shedding and Load Sharing applications (for PMS/SCMS engineer)<br><br>What's in it for you?<br><br>We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.<br><br>Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.<br><br>Run What Runs the World.<br><br>#ABBCareers<br><br>#Runwith ABB<br><br>#Runwhatrunstheworld<br><br>Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.<br><br>Ready to make an impact?<br><br>Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://social.abb/website Job Function: Engineering Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<p>Job Purpose</p><p>The IT Infrastructure & Network Administrator is responsible for the end-to-end management of the organization's IT infrastructure, including virtual and physical servers, network and security systems, user access, and building systems such as CCTV and biometric access control. The role ensures high availability, security, and performance of all IT systems while coordinating hardware and software procurement to support business operations.</p><p>Key Responsibilities</p><ol><li><p>Server & Virtualization Management</p></li></ol><ul><li><p>Handle, monitor, and reconfigure virtual machines (VMs) to ensure optimal performance and availability.</p></li><li><p>Configure, manage, and maintain physical servers, including installation, patching, and lifecycle management.</p></li><li><p>Perform regular health checks, capacity planning, and troubleshooting of server infrastructure.</p></li></ul><ol><li><p>User Access & File Systems</p></li></ol><ul><li><p>Create, manage, and maintain user accounts and access permissions.</p></li><li><p>Administer Single Sign-On (SSO) configuration and integration across systems.</p></li><li><p>Manage backup file systems, file sharing environments, and SharePoint sites, ensuring data integrity and availability.</p></li></ul><ol><li><p>Network & Security</p></li></ol><ul><li><p>Implement, configure, and manage firewall systems to protect organizational network resources.</p></li><li><p>Manage and maintain office floor network infrastructure, including switches, cabling, and Wi-Fi coverage.</p></li><li><p>Monitor network performance and troubleshoot connectivity issues.</p></li></ul><ol><li><p>Physical Security Systems</p></li></ol><ul><li><p>Configure and manage the CCTV system, including camera setup, storage, and footage retrieval.</p></li><li><p>Manage the access control and biometric systems, including user enrollment and troubleshooting.</p></li></ul><ol><li><p>Domain & Directory Services</p></li></ol><ul><li><p>Manage domain services, including Active Directory (or equivalent), group policies, and domain-joined devices.</p></li></ul><ol><li><p>IT Security Management</p></li></ol><ul><li><p>Develop, implement, and maintain IT security policies, procedures, and best practices across the organization.</p></li><li><p>Monitor systems and networks for security threats, vulnerabilities, and unauthorized access, and respond to incidents promptly.</p></li><li><p>Manage endpoint protection, antivirus/anti-malware solutions, and patch management across servers and workstations.</p></li><li><p>Conduct periodic security audits, risk assessments, and vulnerability scans, and coordinate remediation actions.</p></li><li><p>Ensure data protection, backup integrity, and disaster recovery readiness in line with organizational and compliance requirements.</p></li><li><p>Maintain security documentation, incident logs, and reports for management and audit purposes.</p></li></ul><ol><li><p>Procurement Coordination</p></li></ol><ul><li><p>Coordinate procurement of IT hardware and software, including vendor liaison, quotations, and delivery tracking.</p></li><li><p>Maintain an inventory of IT assets and licenses.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field.</p></li><li><p>3-5 years of experience in IT infrastructure, network administration, or systems administration.</p></li><li><p>Relevant certifications preferred (e.g., CCNA, MCSA/MCSE, VMware VCP, Security+).</p></li></ul>

We are looking for an IT Support Engineer to manage and support our core IT infrastructure, end-user environments, and enterprise systems. This role is responsible for ensuring secure, reliable, and efficient IT operations across multiple office locations, while acting as an escalation point for complex technical issues.<br>The role combines hands-on support, systems administration, network and security operations, and continuous improvement of IT services in a fast-paced, 24×7 environment.<br>Key Responsibilities User Lifecycle Management: Manage onboarding and offboarding of employees, including user account provisioning/deprovisioning, email access, and hardware allocation. Configure users in Entra ID (AD), Microsoft 365, and related systems, ensuring appropriate access controls and security group assignments. Systems & Infrastructure Administration: Administer Microsoft 365 tenant, Entra ID, Exchange Online, Intune, and Windows Server environments. Manage domain controllers, DNS, DHCP, file servers, backups, patching, and endpoint protection while maintaining accurate infrastructure documentation. IT Helpdesk & Support Operations: Act as an escalation point for Level 2 support issues, troubleshooting complex hardware, software, and network problems. Monitor ticket queues and ensure timely resolution in line with SLAs. Network & Security Management: Configure, monitor, and maintain Fortinet firewalls (Forti Gate, Forti Analyzer, Forti Client EMS), VPNs, LAN/WAN infrastructure, switches, routers, and wireless networks. Ensure secure Wi-Fi configurations, network segmentation, high availability, and ongoing firmware updates. Cloud & Identity Security: Implement and manage MFA, Conditional Access, and Privileged Identity Management (PIM) in Entra ID. Monitor sign-in activity, identity risks, and ensure alignment with Zero Trust security principles. Endpoint & Device Management: Deploy and manage devices using Windows Autopilot and Intune. Enforce compliance policies, Bit Locker encryption, security baselines, and monitor endpoint health through analytics. Monitoring & Incident Management: Proactively monitor systems using Microsoft Defender, Azure Monitor, and Log Analytics. Perform root cause analysis (RCA), maintain incident documentation, and support escalation during critical outages. Backup, DR & Compliance: Manage backup solutions for servers, Microsoft 365, and endpoints. Support disaster recovery planning, testing, audits, and IT risk assessments to ensure business continuity. Vendors, Assets, & Automation: Coordinate with vendors for procurement and support, manage IT asset lifecycle and renewals, and automate routine tasks using Power Shell or Bash to improve efficiency.<br>Qualifications & Requirements5–7 years of experience in IT support and systems administration Strong hands-on experience with Microsoft 365, Entra ID, Windows Server, DNS, and DHCPExperience with Fortinet firewalls, VPNs, and network troubleshooting Knowledge of endpoint management tools (Intune, SCCM, or equivalent) Experience working with ITSM / helpdesk tools (e.g., Jira, Keka, Click Up) Familiarity with ITIL principles and service management practices Strong troubleshooting, documentation, and communication skills Willingness to work in a 24×7 support environment and support multiple locations Availability for on-call or emergency support when required<br>Preferences Fortinet NSE 4 or higher Comp TIA Network+/Security+ITIL v4 Foundation<br><br>About D24 Fintech D24 Fintech is a global technology provider building secure, scalable, and future-ready digital solutions for modern financial operations. We partner with clients to simplify payments and platforms, strengthen risk controls, and bring greater transparency to how finances move, delivering solutions engineered to the highest standards of security, reliability, and compliance.<br>At D24 Fintech, the bar is clear: we deliver, and we do it in cohesion.<br>We win together; no silos, no politics, just a team aligned on outcomes and stepping in where it matters. We own it, taking responsibility end-to-end and driving things forward. We lead with integrity first, being direct and transparent, and holding high standards in everything we do. We move at pace and with agility, focused on what matters, quick to adapt, and comfortable operating in a changing world. And we innovate by default, constantly finding better ways to build, deliver, and improve.<br>If you take pride in ownership, thrive in high-performance teams, and want to build alongside people who show up and pull their weight, you’ll feel at home here.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a highly skilled Senior Product Engineer (Finacle &amp; Automation Testing) to join a leading enterprise banking technology team in Dubai.<br> Operating within the Software Engineering Chapter, this role focuses on the end-to-end quality, automation, and delivery of core financial applications across our Business Platforms &amp; Core Platforms.<br> The ideal candidate will blend deep functional expertise in the Finacle 11X core banking ecosystem with advanced test automation engineering.<br> You will be responsible for driving high-quality, automation-driven test coverage across critical banking modules, verifying complex integrations, and leveraging Finacle scripting to accelerate delivery within an Agile framework.<br> Key Responsibilities1.<br> Finacle Core Testing &amp; Domain Validation Design, develop, and execute comprehensive test suites for Finacle 11X core banking environments, specifically covering CRM, Core Banking, and Payments modules.<br> Validate end-to-end complex functional flows across retail and corporate banking tracks, specializing in Assets and Liabilities .<br> Perform advanced technical log validation and leverage Finacle scripting techniques to isolate, debug, and troubleshoot system anomalies during testing phases.<br> 2. Test Automation Engineering Architect, build, and maintain highly scalable automated test frameworks using Selenium (Java) or Playwright (Node.<br>js) . Embed seamless in-sprint automation testing frameworks tightly aligned with fast-paced Agile delivery cycles.<br> Develop robust automation scripts to validate SOAP and REST Finacle APIs , ensuring seamless system integration.<br> 3. Database, Integration &amp; Platform Engineering Analyze and validate data integrity using FIXML messages and advanced SQL scripting.<br> Collaborate within the Software Engineering chapter to champion CI/CD testing pipelines, lowering regression risks across core banking deployments.<br> Technical Specifications &amp; SkillsCore Finacle &amp; Domain Expertise (Essential) Finacle Platform: Strong testing and engineering experience on the Finacle ecosystem (highly preferred on Finacle 11X ).<br> Module Exposure: Hands-on functional validation across Finacle CRM, Core, and Payments modules.<br> Domain Knowledge: Solid structural understanding of banking operations, specifically the Assets and Liabilities domains.<br> Data &amp; Protocols: Working proficiency with FIXML and writing SQL queries for backend database validation.<br> Automation &amp; Scripting (Crucial) Frameworks: Hands-on expertise in Selenium with Java OR Playwright with Node.<br>js for web automation.<br> API Testing: Proven ability to automate and test SOAP and REST APIs .<br> Technical Scripting: Knowledge of Finacle scripting methodologies and advanced log validation techniques.<br> Preferred Experience Prior hands-on exposure to large-scale Finacle implementation or migration testing projects within an enterprise banking environment.<br> Qualifications &amp; Experience Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a strictly equivalent technical field.<br> Experience: Proven track record in a senior engineering capacity focusing on core banking automation testing.<br> Soft Skills: Exceptional technical debugging skills, an agile mindset, and excellent cross-functional communication skills to work seamlessly with development and business units.<br></span> </div>

Company Description Lalan SR Automation Systems (Pvt) Ltd specializes in Siemens automation products and end-to-end automation solutions, from concept to completion. The company operates as an authorized distributor for Siemens automation products, including PLCs, HMIs, motors, VFDs, servos, and related programming software. In addition, the team designs and manufactures control panels such as PCC, MCC, IMCC, and control desks tailored to client needs. The company provides application software development, installation, and erection of PLC, HMI, SCADA systems, AC/DC drives, and servo drives, along with commissioning, upgrades, retrofitting, maintenance, and troubleshooting services. Applicants can expect to work in a technically focused environment that supports industrial automation projects across diverse industries.<br>Role Description This is a full-time, on-site Writer role based in Al Jizah, Egypt. The Writer will create clear, accurate, and engaging technical and marketing content related to Siemens automation products, control panels, and automation solutions. Daily responsibilities include drafting and editing product descriptions, manuals, user guides, case studies, proposals, and website content. The role will also involve collaborating with engineers, sales teams, and project managers to translate technical information into accessible language for various audiences. The Writer will support the development of presentation materials, documentation for commissioning and maintenance, and content for digital channels that reflect the company’s brand and technical expertise.<br>Qualifications<br> Strong writing and editing skills, with experience creating technical documentation, user guides, and marketing copy. Ability to understand and translate complex engineering or automation concepts into clear, reader-friendly content. Familiarity with industrial automation, electrical engineering, or related technical fields is highly beneficial. Proficiency in using word processing and documentation tools; experience with basic layout or document design is an advantage. Excellent attention to detail, organization, and time management skills to handle multiple projects and deadlines. Strong collaboration and communication skills to work effectively with technical and non-technical stakeholders on-site. Bachelor’s degree in Engineering, Technical Writing, Communications, English, or a related field, or equivalent practical experience. Comfort working in an on-site industrial or engineering environment in Al Jizah, Egypt.