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Summary The Programme Manager will lead the design, development, and execution of Pearl Initiative’s (PI) Governance in Family Firms Programme. This role will build Pearl Initiative’s thought leadership and impact in strengthening and enabling the family businesses sector, including supporting next-generation leaders, in the GCC Region. Programming will especially focus on building the long-term success and resilience of family enterprises by advancing corporate governance, ethical, strategic, and accountable decision-making; transparency and disclosure; and innovation. They will lead the business development, revenue generation, and fundraising initiatives of the programme, ensuring high-impact and compliant delivery of all projects and contracts.<br>Success in this role requires a strategic, detail-oriented, and relationship-driven leader who can design and implement high-impact programming. This includes managing a strategic regional working group, delivering targeted interventions and projects, producing research and thought leadership that address the evolving needs of the sector, and hosting convenings and dedicated trainings.<br><br>Key responsibilities<br>Programmatic development and innovation Lead the design, development, and execution of the Governance in Family Firms programme, ensuring alignment with organisational goals and strategic objectives. Continuously innovate and enhance the programme offering, identifying opportunities for improvement and greater impact in family firm governance. Develop and implement programme strategies that address emerging trends and challenges faced by family businesses, ensuring relevance and long-term sustainability. Collaborate with subject matter experts, external consultants, and partners to co-create high-quality programme content and deliverables. Identify synergies between the programme and other organisational initiatives to drive greater impact across multiple sectors. Co-create a strategic communications strategy, including priority social media channels and email campaigning, for the programme.<br>Business development, community enablement, and financial sustainability Develop and execute a business development and market stakeholders’ engagement strategy by identifying key target markets, potential funding sources, and partnership opportunities. Manage an annual market engagement calendar. Co-define funding targets to cover programmatic costs and work towards reserving longer-term working capital to ensure the financial sustainability of the programme. Explore and develop new revenue streams for the programme to diversify funding and enhance financial sustainability. Develop and lead community-building initiatives, such as workshops, convenings, online forums, and networking events, to facilitate knowledge sharing, collaboration, and relationship development. Represent the organisation by actively participating in relevant events, building new relationships with potential partners and collaborators, and promoting the organisation's programmes. Lead the development of compelling proposals that effectively communicate the value proposition of programmes to potential funders and partners, highlighting impact, sustainability, and strategic alignment with their objectives. Negotiate and finalise funding agreements and partnership contracts.<br>Projects management and contracts compliance Manage the design, execution, and timely high-quality delivery of collaborative needs-based projects and flagship initiatives, focused on research, executive education, capacity-building, and convenings. Adopt best practices in project management across all projects and initiatives, defining clear project scopes, developing detailed project plans, assigning roles and responsibilities, and implementing robust tracking and reporting. Manage programme teams and insourced third parties to ensure high accountability, strong performance, and preemptive risk management. Oversee the successful execution and delivery of all projects in line with contractual obligations, project timelines, and quality standards. Run projects and initiatives with careful cost control and resource allocation to support efforts to achieve financial sustainability with long-term working capital. Proactively communicate project and initiative updates to clients, partners, and internal stakeholders with timely reports on progress, challenges, and successes.<br>Expertise development and thought leadership Identify, study, and learn from market needs and pain points through research and stakeholder engagement to identify strategic opportunities for impact and growth. Lead the development of market-driven solutions by translating identified market needs and pain points into actionable programme initiatives. Curate and convene the programme’s working group, bringing in together working group members and special guests. Monitor the market’s offering, notable trends, and any disruptions to consistently strategically position the programme. Produce a consistent pipeline of high-quality, original bi-lingual content (e.g., op-eds, articles, blog posts, white papers, research reports, and working group position papers) that showcases expertise and generates meaningful conversations within the industry. Build a strong online presence by actively engaging in priority social media channels (e.g., Linked In, Twitter, industry-specific forums) to share content, participate in discussions, and network with other thought leaders. Cultivate relationships with journalists, analysts, and other industry influencers to amplify thought leadership and reach a wider audience.<br><br>Team mentorship and development Lead, mentor, and develop the programme team members, ensuring ongoing professional growth and skill development. Provide regular performance feedback and create growth opportunities for team members, including guidance on career development and training needs. Foster an inclusive, collaborative work environment that encourages creativity, continuous learning, and innovation. Encourage cross-team collaboration and facilitate professional development opportunities to enhance team effectiveness and cohesion.<br>Impact measurement and reporting Co-define quarterly and yearly key impact metrics and engagement KPIs for the programme, ensuring milestones are achievable and validated with feasibility assessments. Develop surveys and feedback forms for programmatic impact and performance based on impact strategy, methodology, and templates. Coordinate data collection of surveys and feedback forms for programmatic impact and performance. Analyze data of surveys and feedback forms to study and learn from achieved and non-achieved programmatic impact and performance, based on key impact metrics and engagement KPIs identified in impact strategy. Develop an impact baseline assessment for the programme to measure progress towards meeting key market needs and addressing critical market gaps. Recommend and implement programmatic improvements, expansions, and other strategic directions from data and insights. Prepare impact reports and communicate findings on key impact metrics and engagement KPIs at key programme and project milestones. Curate, co-author, and publish programme specific sections for the annual report.<br>Tech-enabled skills development Proficiently use tools and technology solutions to strengthen team productivity, project management, business development, and research through continuous learning and training. Attend expert-led or executive training workshops relevant for programme development, project management, impact management, storytelling and writing. Attend expert-led or executive training workshops relevant for programme and related special topics.<br>Qualifications and experience A master’s degree in a relevant field such as Business Administration, Corporate Psychology, Business Conflict Management and / or the social sciences, or a related discipline, with proven expertise and strong analytical skills. Additional certifications in project management, corporate governance, negotiations, impact measurement, or family business studies are highly desirable. At least 7 years of relevant experience in managing, coordinating, and executing programmes, academic institutions, think tanks, research centers, member-based networks/councils, or non-profit organizations. Work experience with family businesses is highly desirable, with a deep understanding of governance and impact frameworks, regulatory compliance, succession planning, and sustainability practices. Demonstrated experience leading in business development, revenue generation, and / or fundraising for programmes, projects, and / or initiatives. Demonstrated ability to deliver programmes independently while managing and building relationships with multiple senior market stakeholders, partners, and vendors. Expertise in research, impact analysis, impact-driven programme development, and curriculum design is highly desirable. Strong verbal and written communication skills, and a portfolio of published writings is highly desirable. Fluency in English is required. Fluency in Arabic is required.<br>Personal attributes Self-initiator and self-learner Emotional and social intelligence Cultural awareness and etiquette Strategic and solutions-driven Passionate about subject areas Hardworking and meticulous Natural leader and team manager Collaborative and adaptive Open and transparent communicator Purposeful and driven by impact Strong work ethic embodying good governance and integrity
<h2 class="h5">Job description</h2>
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<b>Overview:</b> <br><p>Analog is pioneering the era of physical intelligence. Where digital intelligence transformed our online lives, Analog is transforming the lived world, making cities more adaptive, industries more resilient, services more human centered, and experiences more extraordinary.<br>At the heart of our approach are living world models, continuously updated, enriched by every capture point, every device, every interaction. Within them resides Ana, the Analog Neural Agent. Ana perceives, adapts, and guides, transforming raw data into foresight and orchestration that improves outcomes across sectors, from safeguarding high-value assets to enhancing human performance. </p><br><br><br><p><strong>IT Engineer ( ITOps)</strong></p><br><br><p><br>We are seeking a proactive and detail-oriented <strong>IT Engineer </strong>to own and scale our internal IT infrastructure and operations. This role is responsible for ensuring secure, reliable, and efficient IT systems that empower our team to do their best work.</p><br><br><br><p>You will manage end-user support, SaaS systems, device lifecycle management, identity and access management (IAM), and security best practices across the organization. This is a hands-on role ideal for someone who thrives in fast-paced environments and enjoys building scalable IT foundations from the ground up.</p><br><br><b>Responsibilities:</b> <br><p><strong>IT Operations & End-User Support</strong></p><br><br><ul><li>Provide support for hardware, software, and network issues</li><li>Manage onboarding and offboarding processes (device provisioning, access control, account setup)</li><li>Own device lifecycle management (MDM, procurement, configuration, asset tracking)</li><li>Maintain documentation for IT processes, systems, and policies</li></ul><p><strong>Identity & Access Management</strong></p><br><br><ul><li>Administer SSO, MFA, and role-based access controls</li><li>Manage provisioning/deprovisioning workflows across SaaS tools</li><li>Conduct periodic access reviews and ensure least-privilege principles</li></ul><p><strong>Systems & Infrastructure</strong></p><br><br><ul><li>Manage and optimize core SaaS stack (e.g., Microsoft Suite, Slack, Notion, Jira, etc.)</li><li>Monitor system performance and uptime</li><li>Support networking infrastructure (VPN, Wi-Fi, firewall configurations where applicable)</li><li>Partner with Security on endpoint protection, patching, and compliance controls</li></ul><p><strong>Security & Compliance</strong></p><br><br><ul><li>Implement and maintain endpoint security tools (EDR, MDM, disk encryption)</li><li>Support audit readiness (SOC 2, ISO 27001, etc.)</li><li>Enforce IT policies and best practices</li><li>Assist in incident response and root cause analysis</li></ul><p><strong>Procurement & Vendor Management</strong></p><br><br><ul><li>Own IT procurement processes for hardware, software, and SaaS tools</li><li>Manage vendor relationships, renewals, and licensing agreements</li><li>Track IT budget related to hardware, software subscriptions, and tooling</li><li>Optimize license utilization and SaaS spend</li><li>Partner with Finance and Security on vendor reviews and due diligence</li><li>Maintain accurate asset inventory and cost tracking</li></ul><p><strong>Automation & Continuous Improvement</strong></p><br><br><ul><li>Identify and implement automation opportunities (e.g., onboarding workflows, device configuration)</li><li>Improve IT processes for scalability and efficiency</li><li>Evaluate and recommend new tools and technologies</li></ul><br><b>Qualifications:</b> <br><ul><li>6+ years of experience in IT Operations, IT Support, or Systems Administration</li><li>Experience managing SaaS environments and SSO platforms (e.g., Okta, Azure AD)</li><li>Experience managing IT procurement, vendor relationships, and SaaS licensing</li><li>Hands-on experience with MDM tools (e.g., Jamf, Kandji, Intune)</li><li>Strong understanding of endpoint security best practices</li><li>Experience with Mac and Windows environments</li><li>Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls)</li><li>Experience supporting compliance frameworks (SOC 2, ISO, etc.) is a plus</li><li>Strong documentation and communication skills</li></ul><p><strong>Nice to Have</strong></p><br><br><ul><li>Experience in a high-growth startup</li><li>Scripting or automation experience (Bash, Python, PowerShell)</li><li>Familiarity with zero-trust security models</li><li>Experience with cloud infrastructure environments (AWS, GCP, Azure)</li><li>Experience building procurement or asset management processes from scratch</li></ul><br><p><strong>What Working At Analog Offers<br></strong></p><br><br><ul><li>Culture: A collaborative, globally minded team building the future of physical intelligence. We value curiosity, courage, and creativity, and we’re united by a belief that technology should amplify human potential rather than replace it.</li><li>Impact: The opportunity to work on projects with national and global significance, from adaptive cities and resilient infrastructure to next generation sports, entertainment, healthcare, and energy. Every product you help build contributes to shaping a safer, smarter, more human centered world.</li><li>Growth: Outstanding opportunities for learning and career development. You’ll collaborate with leaders across AI, robotics, mixed reality, and systems engineering, while working on industry first, frontier scale solutions.</li><li>Rewards: A competitive compensation package with healthcare, education support, and generous leave benefits, reflecting the high value we place on our people and their families.</li></ul><br><br> </div>
Date Posted:<br><br>2026-04-28<br><br>Country:<br><br>United States of America<br><br>Location:<br><br>US-TX-EL PASO-M1 ~ 7201 Montana Ave ~ BLDG M1<br><br>Position Role Type:<br><br>Onsite<br><br>U. S. Citizen, U. S. Person, or Immigration Status Requirements: <br><br>Active and transferable U. S. government issued security clearance is required prior to start date. U. S. citizenship is required, as only U. S. citizens are eligible for a security clearance<br><br>Security Clearance Type: <br><br>DoD Clearance: Secret<br><br>Security Clearance Status: <br><br>Active and existing security clearance required on day 1<br><br>At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.<br><br>What You Will Do:<br><br>The Organizational Activities Interface (OAI)/Technical Support Engineer will provide technical field operational services for the UAE Patriot Technical Assistance program. The OAI personnel will advise and assist with training of Patriot Battalion (BN) and Fire Unit (FU) personnel in required operational skills. Assist with BN/FU operation software initialization to include formulating system databases and communication plans. Provide expertise on system software application (e.g., initialization, operation, and training). Supports tasks that ensure the integrated Phased Array Tracking Radar to Intercept of Target (PATRIOT) System is fully operational to include all aspects of the Air Battle at the BN and FU levels. Assist with new equipment training and sustainment training, both classroom and practical exercises to include software (PDB’s) and hardware (sweeps) update training. Supports UAE military personnel in its system refresher operator training to battery and battalion personnel to maintain, improve, and upgrade skills.<br><br>During the modernization process, the OAI will provide Technical Advice, and Assists Battery Personnel with Operational and Tactical Procedures Associated with the Patriot Missile System. Conduct operation and management of exercises utilizing practice scenarios with the Patriot ECS and ICC. Participate in On-the-Job Training (OJT) Programs. Performs other related Duties as required or directed by the section officer. Provides Technical Advice and Assists Battery Personnel with Operational and Tactical Procedures Associated with the Patriot Missile System. Conducts operation and management of exercises utilizing practice scenarios with the Patriot ECS and ICC. Performs other related Duties as required or directed by the section officer. The individual will also provide Technical Instruction and Training at the training center using conference and practical exercise teaching methods. As an instructor, the individual is responsible for the conduct of the course, including examinations.<br><br>This position is located in Abu Dhabi, UAE and is a short term assignment.<br><br>Qualifications You Must Have :<br><br>Must have at least four of experience in the PATRIOT Air Defense System Must have directly related experience in the Patriot Evaluation Section and Patriot Tactical Operations at the Battalion or higher level Demonstrated experience with integrated Battalion and Fire Unit-to-Fire Unit (FU-FU) operations. Demonstrated experience instructing PATRIOT organizational classes in the classroom and on the tactical equipment or Patriot Conduct of Fire Trainer in the following areas: RSOP/Survey, March Order and Emplacement, System Initialization and Mapping, Air Defense Mission (ADM) against Air-Breathing Threats (ABT) and Tactical Ballistic Missiles (TBM), Guided Missile Reload and ARTEP Battle Drills/Gunnery Tables Demonstrated knowledge on Brigade/AADCOM level TACSOP’s, and shall be capable of assisting in the training of organizational level system upgrades. Must have successfully completed the Patriot Operator and System Mechanic MOS 24T/14E/140E conducted under the auspices of the U. S. Army Training and Doctrine Command (TRADOC) or an equivalent course of instruction conducted by the Patriot Missile System Contractor Must have a current Secret Security Clearance. <br><br>Qualifications We Prefer:<br><br>Working knowledge of PATRIOT integrated battalion and Fire Platoon-to Fire Platoon operations, to include expertise with PATRIOT communication links. Demonstrated one (1) year of Collective Training experience or assignment to a deployed PATRIOT Battalion in CONUS or OCONUS. Experience with Microsoft Word and Power Point. <br><br>Required Education:<br><br>Bachelor’s Degree with 5 years of related experience, or Associates Degree with 8 years’ experience or HS Diploma/GED with 12 years of related experience. <br><br>What We Offer:<br><br>Whether you’re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.<br><br>Additional Information:<br><br>Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products<br><br>#Patriot<br><br>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.<br><br>The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U. S.-based role. If the successful candidate resides in a U. S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.<br><br>Privacy Policy and Terms:<br><br>Click on this link to read the Policy and Terms
Date Posted:<br><br>2026-04-28<br><br>Country:<br><br>United States of America<br><br>Location:<br><br>US-TX-EL PASO-M1 ~ 7201 Montana Ave ~ BLDG M1<br><br>Position Role Type:<br><br>Onsite<br><br>U. S. Citizen, U. S. Person, or Immigration Status Requirements: <br><br>Active and transferable U. S. government issued security clearance is required prior to start date. U. S. citizenship is required, as only U. S. citizens are eligible for a security clearance<br><br>Security Clearance Type: <br><br>DoD Clearance: Secret<br><br>Security Clearance Status: <br><br>Active and existing security clearance required on day 1<br><br>At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.<br><br>What You Will Do:<br><br>The Organizational Activities Interface (OAI)/Technical Support Engineer will provide technical field operational services for the UAE Patriot Technical Assistance program. The OAI personnel will advise and assist with training of Patriot Battalion (BN) and Fire Unit (FU) personnel in required operational skills. Assist with BN/FU operation software initialization to include formulating system databases and communication plans. Provide expertise on system software application (e.g., initialization, operation, and training). Supports tasks that ensure the integrated Phased Array Tracking Radar to Intercept of Target (PATRIOT) System is fully operational to include all aspects of the Air Battle at the BN and FU levels. Assist with new equipment training and sustainment training, both classroom and practical exercises to include software (PDB’s) and hardware (sweeps) update training. Supports UAE military personnel in its system refresher operator training to battery and battalion personnel to maintain, improve, and upgrade skills.<br><br>During the modernization process, the OAI will provide Technical Advice, and Assists Battery Personnel with Operational and Tactical Procedures Associated with the Patriot Missile System. Conduct operation and management of exercises utilizing practice scenarios with the Patriot ECS and ICC. Participate in On-the-Job Training (OJT) Programs. Performs other related Duties as required or directed by the section officer. Provides Technical Advice and Assists Battery Personnel with Operational and Tactical Procedures Associated with the Patriot Missile System. Conducts operation and management of exercises utilizing practice scenarios with the Patriot ECS and ICC. Performs other related Duties as required or directed by the section officer. The individual will also provide Technical Instruction and Training at the training center using conference and practical exercise teaching methods. As an instructor, the individual is responsible for the conduct of the course, including examinations.<br><br>This position is located in Abu Dhabi, UAE and is a short term assignment.<br><br>Qualifications You Must Have :<br><br>Must have at least four of experience in the PATRIOT Air Defense System Must have directly related experience in the Patriot Evaluation Section and Patriot Tactical Operations at the Battalion or higher level Demonstrated experience with integrated Battalion and Fire Unit-to-Fire Unit (FU-FU) operations. Demonstrated experience instructing PATRIOT organizational classes in the classroom and on the tactical equipment or Patriot Conduct of Fire Trainer in the following areas: RSOP/Survey, March Order and Emplacement, System Initialization and Mapping, Air Defense Mission (ADM) against Air-Breathing Threats (ABT) and Tactical Ballistic Missiles (TBM), Guided Missile Reload and ARTEP Battle Drills/Gunnery Tables Demonstrated knowledge on Brigade/AADCOM level TACSOP’s, and shall be capable of assisting in the training of organizational level system upgrades. Must have successfully completed the Patriot Operator and System Mechanic MOS 24T/14E/140E conducted under the auspices of the U. S. Army Training and Doctrine Command (TRADOC) or an equivalent course of instruction conducted by the Patriot Missile System Contractor Must have a current Secret Security Clearance. <br><br>Qualifications We Prefer:<br><br>Working knowledge of PATRIOT integrated battalion and Fire Platoon-to Fire Platoon operations, to include expertise with PATRIOT communication links. Demonstrated one (1) year of Collective Training experience or assignment to a deployed PATRIOT Battalion in CONUS or OCONUS. Experience with Microsoft Word and Power Point. <br><br>Required Education:<br><br>Bachelor’s Degree with 5 years of related experience, or Associates Degree with 8 years’ experience or HS Diploma/GED with 12 years of related experience. <br><br>What We Offer:<br><br>Whether you’re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.<br><br>Additional Information:<br><br>Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products<br><br>#Patriot<br><br>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.<br><br>The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U. S.-based role. If the successful candidate resides in a U. S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.<br><br>Privacy Policy and Terms:<br><br>Click on this link to read the Policy and Terms
The IT Applications Engineer is responsible for providing support and assistance to the IT Applications Supervisor in controlling all activities related to applications installation, maintenance, troubleshooting and development as per PF rules and regulations to ensure full performance of all adopted PF applications at all times.<br>Qualifications/Requirements :Essential: IT degree or equivalent. Desirable: Visual Studio Development, ERP Development Tools, SQL Server Admin, Oracle Admin, MS Access<br>Experience & Knowledge:Essential: 5 years working experience in a large IT Department.• SQL Server or Oracle DB Admin• Share Point Administration• MS Visual Studio Development <br>Desirable:• ERP Implementations• Airline flight scheduling and crewing experience• Airline A/C maintenance experience• Financial background<br><br>Skills:Essential: Advanced level of English language communication
<p><strong>Leadership & Technology Strategy</strong></p><p>As the Technology Director, you will provide strategic leadership for the organization's technology function, ensuring technology capabilities support business growth, operational resilience, innovation, and regulatory compliance.</p><p>Key responsibilities include:</p><ul><li><p>Define and execute the long-term technology strategy, covering enterprise applications, software engineering, infrastructure, cloud platforms, cybersecurity, enterprise architecture, and IT service management.</p></li><li><p>Develop the organization's cloud adoption strategy, ensuring cloud and hybrid environments align with security, regulatory, data sovereignty, performance, and cost optimization objectives.</p></li><li><p>Lead, develop, and mentor multidisciplinary technology teams responsible for software delivery, infrastructure, security, operations, and user support while establishing clear ownership, accountability, succession planning, and governance.</p></li><li><p>Provide executive oversight on critical technology decisions including enterprise architecture, major incidents, change governance, cybersecurity exceptions, technology investments, and vendor selection.</p></li><li><p>Establish departmental objectives, KPIs, and performance metrics to ensure consistent delivery of high-quality technology services and business outcomes.</p></li><li><p>Promote innovation and continuous improvement initiatives that enhance operational efficiency and support evolving business priorities.</p></li><li><p>Develop, maintain, and enforce technology governance, policies, standards, and operating procedures that align with ISO 27001, ISO 22301, PCI DSS, UAE Information Assurance Standards, applicable UAE regulatory requirements, and other relevant industry frameworks.</p></li><li><p>Design an effective operating model that optimizes internal resources, managed services, outsourced partners, robotic process automation (RPA), and AI-enabled capabilities to maximize efficiency.</p></li><li><p>Manage strategic technology vendors and partners, working closely with Legal and Procurement to ensure contracts, deliverables, commercial terms, and service performance meet organizational expectations.</p></li><li><p>Prepare and manage annual technology operating and capital budgets while supporting investment decisions for strategic technology initiatives.</p></li><li><p>Strengthen governance by proactively addressing audit observations, improving internal controls, and embedding risk awareness across all technology operations.</p></li><li><p>Conduct periodic Risk and Control Self-Assessments (RCSA) to evaluate control effectiveness, identify improvement opportunities, and coordinate enterprise risk reporting.</p></li><li><p>Act as Secretary of the Information Security Committee, contribute to executive leadership forums, and represent the Technology function in regulatory, industry, and cross-functional initiatives.</p></li></ul><br><p><strong>Technology Delivery & Project Governance</strong></p><p>The successful candidate will oversee the complete technology delivery lifecycle, ensuring projects are delivered efficiently, securely, and in alignment with business priorities.</p><p>Responsibilities include:</p><ul><li><p>Direct the full Software Development Life Cycle (SDLC), from business analysis and solution design through development, testing, deployment, release, and production support.</p></li><li><p>Champion modern DevSecOps practices and delivery automation to improve productivity, governance, traceability, and solution quality.</p></li><li><p>Manage technology portfolios, development roadmaps, delivery capacity, and resource planning to ensure priorities remain aligned with organizational objectives.</p></li><li><p>Implement rigorous quality assurance practices that minimize production defects and improve solution reliability.</p></li><li><p>Govern enterprise change management processes by ensuring appropriate approvals, documentation, traceability, rollback planning, and risk management.</p></li><li><p>Ensure every technology initiative has clearly defined scope, ownership, success measures, delivery milestones, governance structures, and risk registers.</p></li><li><p>Monitor third-party performance against contractual obligations, service level agreements, security requirements, and key performance indicators while coordinating with Legal and Procurement.</p></li></ul><br><p><strong>Operations & Service Excellence</strong></p><p>You will be responsible for ensuring secure, resilient, and highly available technology operations across enterprise infrastructure, platforms, and business-critical services.</p><p>Key responsibilities include:</p><ul><li><p>Lead the design, implementation, maintenance, and continuous improvement of enterprise infrastructure, networks, systems, and technology platforms.</p></li><li><p>Drive operational excellence through advanced monitoring, intelligent automation, AI-enabled observability, proactive alerting, and predictive analytics to maximize availability and performance.</p></li><li><p>Monitor infrastructure capacity, scalability, utilization, and performance to proactively resolve issues before business impact occurs.</p></li><li><p>Chair the Change Advisory Board (CAB), ensuring technology releases and production changes are implemented safely with minimal operational disruption.</p></li><li><p>Continuously optimize enterprise systems, operational processes, and technology platforms to improve governance, efficiency, and risk management.</p></li><li><p>Enhance IT service management by improving ticketing processes, workflow automation, service delivery, and stakeholder experience.</p></li><li><p>Lead the complete incident management lifecycle, including detection, prioritization, communication, resolution, root cause analysis, lessons learned, and preventive actions.</p></li><li><p>Ensure infrastructure, applications, and technology platforms comply with approved security standards, hardening requirements, and enterprise patch management processes.</p></li><li><p>Oversee vulnerability management, threat intelligence, SIEM/SOC operations, cybersecurity monitoring, and incident response readiness to protect critical assets.</p></li><li><p>Ensure appropriate data protection controls are maintained through encryption, key management, Data Loss Prevention (DLP), and privacy controls.</p></li><li><p>Maintain accurate technology asset inventories, software licensing records, and lifecycle management processes to optimize investment and compliance.</p></li><li><p>Govern enterprise Identity and Access Management (IAM), ensuring appropriate access controls, periodic reviews, and alignment with security and risk requirements.</p></li><li><p>Develop and maintain enterprise disaster recovery, resilience, and business continuity capabilities to ensure critical technology services remain recoverable and aligned with organizational risk appetite.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Education & Qualifications</strong></p><p>Required</p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.</p></li><li><p>Fluency in English.</p></li><li><p>Fluency in Arabic.</p></li><li><p>Strong leadership and people management capabilities.</p></li><li><p>Excellent communication, presentation, and stakeholder engagement skills.</p></li><li><p>Strong influencing and negotiation abilities.</p></li></ul><p>Preferred</p><ul><li><p>Master's degree or postgraduate qualification in Information Technology or a related field.</p></li><li><p>Relevant professional certifications and industry specializations.</p></li></ul><p><strong>Experience & Knowledge</strong></p><p>The ideal candidate will demonstrate:</p><ul><li><p>At least 10 years' experience in a senior technology leadership role reporting directly to executive management (N-1 or N-2).</p></li><li><p>Experience managing P&L responsibilities and strategic technology investment decisions.</p></li><li><p>A proven record of improving IT performance and operational effectiveness.</p></li><li><p>Demonstrated success leading large technology teams and delivering enterprise-wide technology strategies.</p></li><li><p>Experience within highly regulated financial services, information services, fintech, or other technology-driven industries.</p></li><li><p>Strong understanding of enterprise technology architecture and business applications.</p></li><li><p>Experience delivering enterprise technology products and platforms.</p></li><li><p>Ability to leverage technology to improve customer experience and business value.</p></li><li><p>Strong background in enterprise project and program delivery.</p></li><li><p>Proven success leading digital transformation initiatives.</p></li><li><p>Commercial awareness with experience managing strategic vendor relationships and technology contracts.</p></li><li><p>Experience delivering complex organizational and technology change programmes.</p></li><li><p>Strong vendor governance and performance management experience.</p></li></ul><p><strong>Core Competencies</strong></p><p>The successful candidate will demonstrate the ability to:</p><ul><li><p>Lead high-performing teams while contributing as a member of the executive leadership team.</p></li><li><p>Manage multiple priorities within a fast-paced, evolving environment.</p></li><li><p>Operate independently while exercising sound judgment and accountability.</p></li><li><p>Build trusted relationships and influence senior stakeholders.</p></li><li><p>Make timely, informed decisions under pressure.</p></li><li><p>Apply structured, analytical, and commercially focused problem-solving techniques.</p></li><li><p>Foster a culture of innovation, collaboration, transparency, and continuous improvement.</p></li><li><p>Translate strategic business objectives into practical technology solutions.</p></li><li><p>Communicate effectively with executive, business, and technical audiences.</p></li><li><p>Lead organizational change while consistently delivering measurable business value.</p></li></ul></li></ul>
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Company Description<br><p>At Sana Commerce, we're on a mission to transform the way B2B companies buy and sell. Built for manufacturers, distributors, and wholesalers running SAP or Microsoft Dynamics, our platform helps customers create seamless digital buying experiences powered by their ERP.</p><br><p>As we continue to scale globally, we're entering the next phase of our growth journey with the ambition to become the market leader by 2028. Technology is at the heart of that ambition. That's why we're looking for an experienced <strong>Chief Technology Officer (CTO)</strong> who can define our long-term technology vision, elevate engineering excellence, and build the scalable, secure, and innovative platform that will power our future growth.</p><br><p>This is a unique opportunity for an executive who thrives in high-growth SaaS environments, enjoys building and scaling international engineering organizations, and is excited to modernize technology, accelerate innovation, and build a platform that will support the next stage of Sana Commerce's global growth. You will play a key role in driving our technology modernization journey, evolving our platform architecture, accelerating cloud transformation, and embedding AI into our engineering practices to improve productivity, quality, and speed of delivery.</p><br><p><strong>Your Mission</strong></p><br><p>As CTO, you will define and execute Sana Commerce's long-term Technology strategy. You will ensure our engineering organization, technology investments, and platform capabilities enable our product vision while delivering a reliable, scalable, secure, and high-performing SaaS platform.</p><br><p>Working closely with the CEO, Executive Team, and Product leadership, you will lead our global Engineering and IT organizations while fostering a culture of innovation, ownership, collaboration, and operational excellence.</p><br><br>Job Description<br><p><strong>What You'll Do</strong></p><br><p><strong>Define the Technology Vision & Strategy</strong></p><br><ul><li>Define and own Sana Commerce's long-term Technology vision, ensuring our platform supports the company's growth ambitions and positions us as the leading B2B eCommerce platform.</li><li>Build a technology roadmap that balances innovation, platform scalability, operational excellence, security, and long-term sustainability.</li><li>Inspire the organization with a clear technology vision and ensure engineering strategy supports business and product objectives.</li><li>Define a long-term technology strategy that supports the continued evolution of our platform from a modern SaaS application into a highly scalable, cloud-native architecture.</li><li>Partner closely with Product leadership to ensure technology investments support both immediate customer value and long-term platform evolution.</li></ul><p><strong>Elevate Engineering & Technology Performance</strong></p><br><ul><li>Provide strategic leadership to the global Engineering and IT organizations.</li><li>Ensure engineering execution is reliable, scalable, predictable, and aligned with business and product priorities.</li><li>Champion technical excellence through modern software development practices, architectural discipline, cloud transformation, security, and platform modernization.</li><li>Leverage AI and automation to improve software development, testing, quality assurance, and overall engineering effectiveness.</li><li>Reduce technical complexity through Eliminate, Standardize, and Automate principles while continuously improving engineering efficiency.</li></ul><p><strong>Deliver a World-Class Platform</strong></p><br><ul><li>Own the overall health and technical lifecycle of our SaaS platform, including performance, reliability, quality, security, scalability, and resilience.</li><li>Drive platform improvements that increase developer productivity, engineering velocity, software quality, and customer satisfaction.</li><li>Ensure strong cross-functional alignment on release planning, technical priorities, resource allocation, and execution.</li><li>Build a technology organization capable of supporting long-term global growth.</li></ul><p><strong>Drive Innovation</strong></p><br><ul><li>Identify and evaluate emerging technologies that strengthen Sana Commerce's competitive position.</li><li>Lead the adoption of AI, automation, and modern engineering practices to improve both product capabilities and engineering productivity.</li><li>Create an environment where innovation is encouraged while maintaining operational excellence and platform stability.</li></ul><p><strong>Build & Lead High-Performing Engineering Teams</strong></p><br><ul><li>Develop and strengthen the global Engineering leadership team.</li><li>Build our Engineering hub in Egypt as a strategic redundancy to our engineering organization in Ukraine.</li><li>Build succession depth, leadership capability, and attract exceptional engineering talent.</li><li>Foster a culture of ownership, accountability, transparency, collaboration, and continuous improvement across Engineering and Technology.</li></ul><br>Qualifications<br><p><strong>Who You Are</strong></p><br><p>You are a visionary technology leader who combines strategic thinking with operational excellence and knows how to scale engineering organizations in fast-growing SaaS businesses.</p><br><p>You bring:</p><br><ul><li>10+ years of senior technology leadership experience, including experience leading large Engineering organizations in fast-growing SaaS businesses, ideally within B2B Software or eCommerce.</li><li>Experience scaling globally distributed Engineering organizations across multiple countries and cultures, including offshore engineering teams.</li><li>Deep expertise in cloud architecture, software engineering, platform modernization, distributed systems, engineering execution, and SaaS technology.</li><li>Experience leading large international engineering organizations through periods of rapid growth and organizational transformation.</li><li>Strong commercial acumen with experience balancing technology investments, engineering efficiency, platform costs, and business outcomes.</li><li>Demonstrated success building high-performing engineering cultures and developing senior technology leaders.</li><li>A data-driven mindset combined with strong strategic judgement.</li><li>Excellent communication and executive stakeholder management skills.</li></ul><p>A hands-on, results-oriented leadership style—you create momentum, remove obstacles, and enable teams to succeed.</p><br><br>Additional Information<br><p><strong>Why This Role Matters</strong></p><br><ul><li>As Chief Technology Officer, you will shape the technology foundation that powers Sana Commerce's future.</li><li>You will lead one of the company's most critical functions, define our long-term technology strategy, build a world-class engineering organization, and ensure our platform continues to scale securely and reliably as we grow globally.</li><li>As a member of the Executive Team, you will influence the long-term direction of the business while building the technology capabilities that will enable Sana Commerce to achieve its ambition of becoming the market leader by 2028.</li><li>Your leadership will directly determine how effectively we innovate, scale, and deliver technology that creates lasting value for our customers.</li></ul><p>#LI-Hybrid</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>At Sana Commerce, we're on a mission to transform the way B2B companies buy and sell. Built for manufacturers, distributors, and wholesalers running SAP or Microsoft Dynamics, our platform helps customers create seamless digital buying experiences powered by their ERP.</p><br><p>As we continue to scale globally, we're entering the next phase of our growth journey with the ambition to become the market leader by 2028. Technology is at the heart of that ambition. That's why we're looking for an experienced <strong>Chief Technology Officer (CTO)</strong> who can define our long-term technology vision, elevate engineering excellence, and build the scalable, secure, and innovative platform that will power our future growth.</p><br><p>This is a unique opportunity for an executive who thrives in high-growth SaaS environments, enjoys building and scaling international engineering organizations, and is excited to modernize technology, accelerate innovation, and build a platform that will support the next stage of Sana Commerce's global growth. You will play a key role in driving our technology modernization journey, evolving our platform architecture, accelerating cloud transformation, and embedding AI into our engineering practices to improve productivity, quality, and speed of delivery.</p><br><p><strong>Your Mission</strong></p><br><p>As CTO, you will define and execute Sana Commerce's long-term Technology strategy. You will ensure our engineering organization, technology investments, and platform capabilities enable our product vision while delivering a reliable, scalable, secure, and high-performing SaaS platform.</p><br><p>Working closely with the CEO, Executive Team, and Product leadership, you will lead our global Engineering and IT organizations while fostering a culture of innovation, ownership, collaboration, and operational excellence.</p><br><br>Job Description<br><p><strong>What You'll Do</strong></p><br><p><strong>Define the Technology Vision & Strategy</strong></p><br><ul><li>Define and own Sana Commerce's long-term Technology vision, ensuring our platform supports the company's growth ambitions and positions us as the leading B2B eCommerce platform.</li><li>Build a technology roadmap that balances innovation, platform scalability, operational excellence, security, and long-term sustainability.</li><li>Inspire the organization with a clear technology vision and ensure engineering strategy supports business and product objectives.</li><li>Define a long-term technology strategy that supports the continued evolution of our platform from a modern SaaS application into a highly scalable, cloud-native architecture.</li><li>Partner closely with Product leadership to ensure technology investments support both immediate customer value and long-term platform evolution.</li></ul><p><strong>Elevate Engineering & Technology Performance</strong></p><br><ul><li>Provide strategic leadership to the global Engineering and IT organizations.</li><li>Ensure engineering execution is reliable, scalable, predictable, and aligned with business and product priorities.</li><li>Champion technical excellence through modern software development practices, architectural discipline, cloud transformation, security, and platform modernization.</li><li>Leverage AI and automation to improve software development, testing, quality assurance, and overall engineering effectiveness.</li><li>Reduce technical complexity through Eliminate, Standardize, and Automate principles while continuously improving engineering efficiency.</li></ul><p><strong>Deliver a World-Class Platform</strong></p><br><ul><li>Own the overall health and technical lifecycle of our SaaS platform, including performance, reliability, quality, security, scalability, and resilience.</li><li>Drive platform improvements that increase developer productivity, engineering velocity, software quality, and customer satisfaction.</li><li>Ensure strong cross-functional alignment on release planning, technical priorities, resource allocation, and execution.</li><li>Build a technology organization capable of supporting long-term global growth.</li></ul><p><strong>Drive Innovation</strong></p><br><ul><li>Identify and evaluate emerging technologies that strengthen Sana Commerce's competitive position.</li><li>Lead the adoption of AI, automation, and modern engineering practices to improve both product capabilities and engineering productivity.</li><li>Create an environment where innovation is encouraged while maintaining operational excellence and platform stability.</li></ul><p><strong>Build & Lead High-Performing Engineering Teams</strong></p><br><ul><li>Develop and strengthen the global Engineering leadership team.</li><li>Build our Engineering hub in Egypt as a strategic redundancy to our engineering organization in Ukraine.</li><li>Build succession depth, leadership capability, and attract exceptional engineering talent.</li><li>Foster a culture of ownership, accountability, transparency, collaboration, and continuous improvement across Engineering and Technology.</li></ul><br>Qualifications<br><p><strong>Who You Are</strong></p><br><p>You are a visionary technology leader who combines strategic thinking with operational excellence and knows how to scale engineering organizations in fast-growing SaaS businesses.</p><br><p>You bring:</p><br><ul><li>10+ years of senior technology leadership experience, including experience leading large Engineering organizations in fast-growing SaaS businesses, ideally within B2B Software or eCommerce.</li><li>Experience scaling globally distributed Engineering organizations across multiple countries and cultures, including offshore engineering teams.</li><li>Deep expertise in cloud architecture, software engineering, platform modernization, distributed systems, engineering execution, and SaaS technology.</li><li>Experience leading large international engineering organizations through periods of rapid growth and organizational transformation.</li><li>Strong commercial acumen with experience balancing technology investments, engineering efficiency, platform costs, and business outcomes.</li><li>Demonstrated success building high-performing engineering cultures and developing senior technology leaders.</li><li>A data-driven mindset combined with strong strategic judgement.</li><li>Excellent communication and executive stakeholder management skills.</li></ul><p>A hands-on, results-oriented leadership style—you create momentum, remove obstacles, and enable teams to succeed.</p><br><br>Additional Information<br><p><strong>Why This Role Matters</strong></p><br><ul><li>As Chief Technology Officer, you will shape the technology foundation that powers Sana Commerce's future.</li><li>You will lead one of the company's most critical functions, define our long-term technology strategy, build a world-class engineering organization, and ensure our platform continues to scale securely and reliably as we grow globally.</li><li>As a member of the Executive Team, you will influence the long-term direction of the business while building the technology capabilities that will enable Sana Commerce to achieve its ambition of becoming the market leader by 2028.</li><li>Your leadership will directly determine how effectively we innovate, scale, and deliver technology that creates lasting value for our customers.</li></ul><p>#LI-Hybrid</p><br><br><br> </div>
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>We are looking for a curious and analytical Business Analyst who can work with large datasets, translate business questions into structured analyses, and turn insights into actionable recommendations.<br><br>The role will work closely with Commercial, Marketing, Operations, Product, and other teams to evaluate performance, identify opportunities, and support data-driven decisions.<br><br>Strong hands-on SQL skills are essential, along with an interest in using AI to make analytics faster and more scalable.<br><br>Analyse business performance across growth, customer behaviour, revenue, profitability, marketing, and operations. Independently write and optimise SQL queries to extract and analyse large datasets. Conduct deep dives to identify trends, performance gaps, growth opportunities, and key business drivers. Analyse customer behaviour across acquisition, retention, churn, frequency, cohorts, and segmentation. Support business cases, forecasting, scenario modelling, and impact estimation for new initiatives. Build dashboards and recurring reports using BI and visualisation tools. Partner with cross-functional teams to define KPIs and provide clear, commercially relevant recommendations. Ensure accuracy and reliability of analytical outputs.<br><br>AI in Analytics<br><br>The candidate should actively use AI as part of the analytics workflow, including:Accelerating SQL development, debugging, and analysis. Structuring analytical approaches and generating hypotheses. Automating repetitive reporting and analytical tasks. Improving insight generation, documentation, and stakeholder communication.<br><br>AI should enhance analytical thinking, not replace it.<br><br>Qualifications<br><br>3-5 years of experience in Business Analytics, Data Analytics, Strategy Analytics, Growth Analytics, or a related field. Strong hands-on SQL skills. Strong Excel / Google Sheets skills. Experience with BI tools such as Tableau, Power BI, Looker, Metabase, or similar. Strong analytical, problem-solving, and structured thinking skills. Ability to translate data into clear business recommendations. Comfortable working with multiple stakeholders in a fast-paced environment. Practical exposure to generative AI tools in analytical workflows.<br><br>Nice to Have<br><br>Experience in e-commerce, marketplaces, quick commerce, retail, fintech, or consumer technology. Exposure to Python. Understanding of A/B testing and experimentation. Experience with customer lifecycle, marketing, pricing, retention, churn, or unit economics.
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>We are looking for a curious and analytical Business Analyst who can work with large datasets, translate business questions into structured analyses, and turn insights into actionable recommendations.<br><br>The role will work closely with Commercial, Marketing, Operations, Product, and other teams to evaluate performance, identify opportunities, and support data-driven decisions.<br><br>Strong hands-on SQL skills are essential, along with an interest in using AI to make analytics faster and more scalable.<br><br>Analyse business performance across growth, customer behaviour, revenue, profitability, marketing, and operations. Independently write and optimise SQL queries to extract and analyse large datasets. Conduct deep dives to identify trends, performance gaps, growth opportunities, and key business drivers. Analyse customer behaviour across acquisition, retention, churn, frequency, cohorts, and segmentation. Support business cases, forecasting, scenario modelling, and impact estimation for new initiatives. Build dashboards and recurring reports using BI and visualisation tools. Partner with cross-functional teams to define KPIs and provide clear, commercially relevant recommendations. Ensure accuracy and reliability of analytical outputs.<br><br>AI in Analytics<br><br>The candidate should actively use AI as part of the analytics workflow, including:Accelerating SQL development, debugging, and analysis. Structuring analytical approaches and generating hypotheses. Automating repetitive reporting and analytical tasks. Improving insight generation, documentation, and stakeholder communication.<br><br>AI should enhance analytical thinking, not replace it.<br><br>Qualifications<br><br>3-5 years of experience in Business Analytics, Data Analytics, Strategy Analytics, Growth Analytics, or a related field. Strong hands-on SQL skills. Strong Excel / Google Sheets skills. Experience with BI tools such as Tableau, Power BI, Looker, Metabase, or similar. Strong analytical, problem-solving, and structured thinking skills. Ability to translate data into clear business recommendations. Comfortable working with multiple stakeholders in a fast-paced environment. Practical exposure to generative AI tools in analytical workflows.<br><br>Nice to Have<br><br>Experience in e-commerce, marketplaces, quick commerce, retail, fintech, or consumer technology. Exposure to Python. Understanding of A/B testing and experimentation. Experience with customer lifecycle, marketing, pricing, retention, churn, or unit economics.
Waagner Biro Bridge Services is a leader in delivering high-quality projects in bridge construction, steel structures, and marine engineering. Known for iconic and technically advanced structures, we also provide design and build solutions for harbors, marinas, and jetties.<br><br>Our comprehensive facility management services cover bridges, road infrastructure, buildings, and aviation facilities, ensuring long-term performance and excellence. At Waagner Biro, we are committed to achieving the extraordinary in every project.<br><br>???? Learn more: www.waagnerbiro-bridgesystems.com<br><br><br><br>Job Description<br><br>We are seeking a highly skilled Senior Planning Engineer to join our dynamic team in Dubai, United Arab Emirates. As a key member of our organization, you will play a crucial role in developing and managing complex project schedules, ensuring timely delivery of our engineering and construction projects.<br><br>Develop and maintain detailed project schedules using advanced planning software such as Primavera P6 and MS Project Collaborate with cross-functional teams to integrate various project components and ensure alignment with overall project goals Analyze project progress, identify potential delays, and propose mitigation strategies Prepare and present comprehensive progress reports to stakeholders and senior management Conduct resource allocation analysis and optimize workforce utilization across projects Implement and monitor Earned Value Management (EVM) techniques to track project performance Coordinate with procurement teams to align material delivery schedules with project timelines Assist in the development of project execution plans and work breakdown structures Provide mentorship and guidance to junior planning engineers Contribute to the continuous improvement of planning processes and methodologies Ensure compliance with local construction regulations and practices in the UAE<br><br><br>Qualifications<br><br>Bachelor's degree in engineering, Construction Management, or related field; advanced degree preferred Minimum of 10 years of experience in planning and scheduling for large-scale engineering or construction projects Expert-level proficiency in Primavera P6 and Extension of time techniques such as not limited to TIA and Window anaylsis. Advanced skills in Microsoft Office applications, particularly Excel Good skills in Risk register log and updates Preferable to have experience in Oracle Risk Analysis Strong analytical and problem-solving abilities with a keen eye for detail Excellent organizational skills and ability to manage multiple projects simultaneously Proven experience in applying project management methodologies and best practices Demonstrated ability to communicate effectively with all levels of management and clients Solid understanding of risk management and mitigation strategies in project planning Experience working in the Middle East construction industry, particularly in the UAEProficiency in both written and verbal English Experience with Earned Value Management (EVM) techniques Knowledge of construction industry standards and regulations, including local UAE requirements Willingness to work in a fast-paced, dynamic environment and adapt to changing project requirements
<h2 class="h5">Job description</h2>
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<p>As the Mechanic Foreman, you will be responsible for managing a team of mechanics and ensuring the timely and effective repair and maintenance of earthmoving, lifting, and auxiliary equipment. Your expertise will be crucial in maintaining the group's operational efficiency and safety standards. You will collaborate with other departments to ensure seamless operations and provide technical guidance to your team.</p><br><br>Responsibilities:<br><ul><li>Oversee the daily operations of the workshop, ensuring efficient and timely repairs.</li><li>Manage and lead a team of mechanics, providing guidance and support.</li><li>Conduct regular inspections and maintenance of equipment to prevent breakdowns.</li><li>Develop and implement maintenance schedules and strategies.</li><li>Ensure compliance with safety regulations and standards.</li><li>Coordinate with other departments for smooth equipment operations.</li><li>Train and mentor junior mechanics, fostering a culture of continuous improvement.</li><li>Maintain accurate records and documentation of all maintenance activities.</li><li>Stay updated with the latest industry trends and best practices.</li><li>Represent the department in meetings and provide technical expertise.</li></ul><br>Qualifications:<br><ul><li>A minimum of 5 years of experience in a similar role, preferably in a heavy equipment maintenance environment.</li><li>Strong leadership and management skills, with the ability to motivate and guide a team.</li><li>In-depth knowledge of earthmoving, lifting, and auxiliary equipment maintenance.</li><li>Excellent problem-solving and analytical skills for troubleshooting complex issues.</li><li>Proficiency in using diagnostic tools and equipment for maintenance purposes.</li><li>Good communication skills for effective collaboration with diverse teams.</li><li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>A valid UAE driving license.</li><li>Familiarity with industry-specific software for maintenance management.</li><li>Willingness to undergo further training and development as required.</li></ul> </div>
We are seeking an exceptionally organized, empathetic, and strategic Practice Manager to oversee the complete operational, administrative, and clinical success of our veterinary clinic. The ideal candidate is a Senior Veterinarian who wishes to transition into practice leadership—splitting time across clinic operations, team leadership, and clinical practice. However, we also strongly encourage applications from Non-Veterinary Practice Managers with an extensive, proven track record of managing high-performing veterinary clinics or animal hospitals.<br>In this pivotal role, you will be the driving force behind our clinic’s day-to-day excellence, client satisfaction, financial health, and team culture.<br>Key Responsibilities<br>1. Practice Operations & Administration Oversee all daily clinic operations, ensuring seamless workflows across front desk, consultation, surgical, and post-care departments. Establish, standardize, and enforce Standard Operating Procedures (SOPs) for medical records, inventory management, billing, and safety protocols. Manage vendor relationships, inventory control, and pharmaceutical purchasing to minimize waste and optimize profitability. Oversee clinic compliance with local veterinary regulations, radiation safety, controlled substance logs, and health and safety standards.<br>2. Team Leadership & HR Management Recruit, onboard, train, and mentor veterinary nurses, receptionists, support staff, and associate vets. Foster a positive, collaborative, and inclusive workplace culture centered around high medical standards and employee well-being. Manage staff scheduling, performance reviews, dispute resolution, payroll administration, and continuous professional development (CPD) plans.<br>3. Client Experience & Community Relationships Drive exceptional client satisfaction by ensuring every client and pet receives compassionate, transparent, and prompt care. Handle complex client feedback, elevated inquiries, or medical concerns with empathy and professionalism. Implement client retention strategies, wellness plans, and local community outreach initiatives.<br>4. Financial & Strategic Growth Work with leadership to set and achieve monthly and annual revenue, margin, and growth targets. Monitor key performance indicators (KPIs) including client acquisition, retention and satisfaction.<br>5. Clinical Practice (Applicable if candidate is a licensed Vet) Provide high-quality clinical consultation, diagnostic workups, and surgical procedures during designated clinical hours. Lead by example in medical excellence, surgical protocols, and medical documentation standards. Mentor junior veterinarians on case management and client communication.<br>Required Qualifications & Skills<br>Experience: 10+ years of experience in a leadership role within a veterinary clinic or animal hospital. Veterinary License (Option A): MoCCAE Licensed Senior Veterinarian with a strong background in small animal medicine and experience with clinic management. Management Credentials (Option B): Non-veterinary candidate with extensive management experience running a veterinary practice. Leadership: Proven ability to build, train, and retain high-performing, multi-disciplinary teams. Business Acumen: Strong understanding of veterinary practice management software, financial reports (P&L), and inventory management systems. Communication: Exceptional verbal and written communication skills with strong emotional intelligence.
We are seeking an exceptionally organized, empathetic, and strategic Practice Manager to oversee the complete operational, administrative, and clinical success of our veterinary clinic. The ideal candidate is a Senior Veterinarian who wishes to transition into practice leadership—splitting time across clinic operations, team leadership, and clinical practice. However, we also strongly encourage applications from Non-Veterinary Practice Managers with an extensive, proven track record of managing high-performing veterinary clinics or animal hospitals.<br>In this pivotal role, you will be the driving force behind our clinic’s day-to-day excellence, client satisfaction, financial health, and team culture.<br>Key Responsibilities<br>1. Practice Operations & Administration Oversee all daily clinic operations, ensuring seamless workflows across front desk, consultation, surgical, and post-care departments. Establish, standardize, and enforce Standard Operating Procedures (SOPs) for medical records, inventory management, billing, and safety protocols. Manage vendor relationships, inventory control, and pharmaceutical purchasing to minimize waste and optimize profitability. Oversee clinic compliance with local veterinary regulations, radiation safety, controlled substance logs, and health and safety standards.<br>2. Team Leadership & HR Management Recruit, onboard, train, and mentor veterinary nurses, receptionists, support staff, and associate vets. Foster a positive, collaborative, and inclusive workplace culture centered around high medical standards and employee well-being. Manage staff scheduling, performance reviews, dispute resolution, payroll administration, and continuous professional development (CPD) plans.<br>3. Client Experience & Community Relationships Drive exceptional client satisfaction by ensuring every client and pet receives compassionate, transparent, and prompt care. Handle complex client feedback, elevated inquiries, or medical concerns with empathy and professionalism. Implement client retention strategies, wellness plans, and local community outreach initiatives.<br>4. Financial & Strategic Growth Work with leadership to set and achieve monthly and annual revenue, margin, and growth targets. Monitor key performance indicators (KPIs) including client acquisition, retention and satisfaction.<br>5. Clinical Practice (Applicable if candidate is a licensed Vet) Provide high-quality clinical consultation, diagnostic workups, and surgical procedures during designated clinical hours. Lead by example in medical excellence, surgical protocols, and medical documentation standards. Mentor junior veterinarians on case management and client communication.<br>Required Qualifications & Skills<br>Experience: 10+ years of experience in a leadership role within a veterinary clinic or animal hospital. Veterinary License (Option A): MoCCAE Licensed Senior Veterinarian with a strong background in small animal medicine and experience with clinic management. Management Credentials (Option B): Non-veterinary candidate with extensive management experience running a veterinary practice. Leadership: Proven ability to build, train, and retain high-performing, multi-disciplinary teams. Business Acumen: Strong understanding of veterinary practice management software, financial reports (P&L), and inventory management systems. Communication: Exceptional verbal and written communication skills with strong emotional intelligence.
Company Description Indogulf Contracting is a construction and engineering company based in Dubai, United Arab Emirates, delivering projects across commercial, residential, and infrastructure sectors. The organization focuses on quality, safety, and timely project delivery, working closely with clients, consultants, and suppliers to meet project objectives. Indogulf Contracting values technical excellence, adherence to industry standards, and effective project coordination. The company offers opportunities for growth, on-site experience, and collaboration within multidisciplinary project teams.<br>Role Description Job Responsibilities Design, develop, implement, and maintain scalable, secure, and high-performance technical solutions aligned with business requirements. Lead the analysis, troubleshooting, and resolution of complex technical issues across applications, infrastructure, and integrated systems. Collaborate with cross-functional teams, including Product, Development, QA, Dev Ops, and Operations, to deliver high-quality solutions. Review system architecture and recommend improvements to enhance reliability, scalability, security, and performance. Mentor and provide technical guidance to junior and mid-level engineers through code reviews, knowledge sharing, and best practices. Drive technical design discussions, solution architecture, and technology selection for new initiatives. Develop and maintain technical documentation, including architecture diagrams, design specifications, and operational procedures. Ensure adherence to coding standards, security policies, compliance requirements, and engineering best practices. Participate in project planning, effort estimation, risk assessment, and technical feasibility analysis. Automate repetitive operational tasks and optimize deployment, monitoring, and maintenance processes. Monitor production environments, perform root cause analysis (RCA), and implement preventive measures to improve system stability. Evaluate emerging technologies and recommend innovative solutions to improve engineering efficiency and product quality. Support CI/CD pipelines, release management, and production deployments while ensuring minimal downtime. Work closely with stakeholders to translate business requirements into robust technical solutions. Ensure system availability, disaster recovery readiness, and business continuity through proactive planning and monitoring. Lead incident response during critical production issues and coordinate with relevant teams for timely resolution. Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. Contribute to capacity planning, performance tuning, and infrastructure optimization initiatives. Foster a culture of continuous improvement, collaboration, and technical excellence within the engineering team.<br>Preferred Experience9–10 years of experience in software engineering, technical engineering, systems engineering, or a related field. Proven experience designing and supporting enterprise-scale applications and distributed systems. Strong expertise in system architecture, troubleshooting, performance optimization, and production support. Experience with cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, containerization (Docker/Kubernetes), and Dev Ops practices. Strong understanding of databases, APIs, networking, security principles, and system integration. Excellent analytical, problem-solving, communication, and stakeholder management skills. Experience mentoring engineering teams and leading technical initiatives from design through deployment.
Description<br><br>As a Senior HRBP for UAE last mile & sub same day delivery operations you will play a critical role in delivering the HR plan for the Delivery stations and SSD nodes accross UAE. You will work closely with the operations team providing pragmatic, commercial and employee-focussed advice and support accross UAE. You will utilize your excellent communication, coaching and influencing skills to drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers.<br><br>As a Senior HR Business Partner, you will enjoy a varied role and a wide range of interactions across all levels on a daily basis. You will get exposure to many different aspects of the business and have the opportunity to work on regional HR projects. You aim to deliver the highest quality service to our internal and external customers.<br><br>Key job responsibilities<br><br> Own and manage the relationships with several client group business leaders. Develop plans and write detailed documents to reflect proposed initiatives, reasoning and data analysis, mechanisms for execution and time lines Ensure compliance with HR policies, train and coach leaders and HR resources and create strong relationship with Shared Service Centers and through hands-on admin delivery as necessary. Provide management support and advice to build leadership capabilities. Maintain a strong focus on employee relations, performance management, employee engagement and retention activities, including an understanding of compensation and benefits and development activity; Support key HR projects and process improvements Demonstrate excellent analytical capabilities and influence business leaders with data-driven recommendations to improve performance, retention and the employee experience. Ensure alignment of HR programs by partnering with peers and colleagues in other locations and also across Corporate business units locally Coordinate all personnel representative relationships and legal compliance issues. Provide expert input to your client groups as well as the HR team in terms of local employment legislation, policies and practices.<br><br>Basic Qualifications<br><br> Bachelor's degree or above Experience supporting hourly employee client groups (warehouse/distribution, manufacturing, or call center environments)<br><br>Preferred Qualifications<br><br> 5+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Amazon Middle East and North Africa FZ-LLC<br><br>Job ID: A10453741
Sales Representative Role Description We are seeking a motivated and customer-oriented Sales Representative to build strong client relationships, identify business opportunities, and promote products and services that meet customer needs. This role serves as a key point of contact between the company and its customers, ensuring a positive customer experience while contributing to business growth and long-term success. The Sales Representative is responsible for understanding customer requirements, presenting suitable solutions, preparing quotations, negotiating terms, and supporting the complete sales process from initial inquiry through post-sale follow-up. The ideal candidate demonstrates excellent communication skills, strong organizational abilities, and a passion for delivering outstanding customer service. Responsibilities Identify and develop new business opportunities through various sales channels. Build and maintain strong relationships with prospective and existing customers. Present products and services clearly, highlighting features and business value. Understand customer requirements and recommend appropriate solutions. Prepare quotations, proposals, and other sales-related documentation. Respond promptly to customer inquiries and provide professional support throughout the sales process. Negotiate pricing, terms, and service agreements in accordance with company policies. Coordinate with internal departments to ensure timely order processing and customer satisfaction. Maintain accurate customer records and update sales activities within CRM systems. Monitor market trends, customer feedback, and competitor activities to identify new opportunities. Participate in sales meetings, product training sessions, and promotional activities. Follow up with customers after sales to strengthen relationships and encourage repeat business. Achieve individual and team sales objectives while maintaining high standards of professionalism. Prepare regular sales reports and provide insights that support business decision-making. Represent the company positively and uphold its values in all customer interactions. Qualifications Bachelor's degree in Business, Marketing, Communications, Management, or a related field. Strong communication, interpersonal, and relationship-building skills. Excellent negotiation, presentation, and customer service abilities. Ability to identify customer needs and recommend appropriate products or services. Strong organizational skills with the ability to manage multiple tasks and priorities. Proficiency with Microsoft Office applications and customer relationship management (CRM) software. Ability to analyze sales data, prepare reports, and maintain accurate documentation. Strong problem-solving skills and a proactive, results-oriented mindset. Ability to work independently as well as collaboratively within a team environment. High level of professionalism, integrity, and accountability. Strong attention to detail and excellent time management skills. Ability to adapt to changing business priorities and customer requirements. Comfortable communicating with diverse customers and cross-functional teams. Willingness to participate in ongoing product knowledge and professional development initiatives. Commitment to delivering exceptional customer experiences and contributing to organizational success.
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<span><span>We're recruiting a Finance and Accounts Manager for one of our clients, who is a retail company based in Dubai, UAE.</span><br><br><b><span>About Our Client:</span></b><br><br><span>Our client is a leading garment manufacturing and retail company in the UAE, renowned for delivering high-quality apparel and innovative fashion solutions. With a strong presence across the region, the company has built a reputation for excellence through its commitment to quality, operational efficiency, and customer satisfaction. </span><br><br><b><span>Key Responsibilities:<br></span></b><br></span><ul><li><span><span><span>Manage the full spectrum of finance and accounting
operations</span></span></span></li><li><span><span><span>Prepare and present accurate financial reports and analyses
for management</span></span></span></li><li><span><span><span>Oversee budgeting, forecasting, and cash flow management</span></span></span></li><li><span><span><span>Ensure compliance with UAE regulations, VAT, Corporate Tax,
and IFRS</span></span></span></li><li><span><span><span>Monitor internal controls and ensure accurate financial record keeping</span></span></span></li><li><span><span><span>Lead, mentor, and develop the finance and accounts team</span></span></span></li><li><span><span><span>Support business decision-making with financial insights and
strategic recommendations</span></span></span></li></ul><br><span>Requirements</span><ul><li><span><span><span>8 to 15 years of experience in finance and accounting<br></span></span></span></li><li><span><span><span>Minimum 4 years of experience in the retail industry
(mandatory); experience in garment manufacturing is an advantage<br></span></span></span></li><li><span><span><span>CA, ICWA, CPA, CMA, or ACCA qualification is mandatory<br></span></span></span></li><li><span><span><span>Strong knowledge of UAE accounting standards, VAT, Corporate
Tax, and IFRS<br></span></span></span></li><li><span><span><span>Proficiency in accounting software such as Tally, SAP,
Oracle, or similar ERP systems<br></span></span></span></li><li><span><span><span>Excellent analytical, leadership, and communication skills</span></span></span><br></li></ul><br><span>Benefits</span><ul><li><span><span><span>Competitive salary </span></span></span><br></li><li><span><span><span>Employee benefits as per the UAE Labor Law<br></span></span></span></li><li><span><span><span>Reputed organization with a trusted name in business
solutions<br></span></span></span></li><li><span><span><span>Excellent career growth and development opportunities<br></span></span></span></li><li><span><span><span>Professional, collaborative, and supportive work environment<br></span></span></span></li></ul><br> </div>
Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and dynamic Food & Beverage Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you'll oversee daily food and beverage operations, lead a talented team, and create exceptional guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and have a genuine commitment to service excellence, we'd love to hear from you.<br><br>Lead and oversee daily restaurant, bar, and event service operations, ensuring seamless execution and professional, efficient service delivery across all shifts Supervise, train, mentor, and develop Food & Beverage team members to consistently meet and exceed service standards; support recruitment, onboarding, and roster development while fostering an inclusive and engaged workplace culture Maintain the highest standards of food safety, hygiene, and presentation in compliance with UAE legislative requirements and organizational policies; ensure responsible service of alcohol principles are consistently followed Manage guest interactions with professionalism and empathy, personally engage with guests, handle inquiries and complaints effectively, and encourage the team to maximize sales opportunities through product knowledge and strategic upselling Monitor and control operational costs, including labor efficiency, inventory management, and waste reduction; conduct regular stocktakes and contribute to the department's financial performance through revenue-driving initiatives Ensure workplace health and safety standards are maintained, proactively identify potential risks, and create a safe environment for both guests and team members Collaborate with kitchen and front office teams to deliver coordinated, high-quality service experiences and support the implementation of new initiatives and special events<br><br>Qualifications<br><br>Minimum 5+ years of proven experience in a Food & Beverage Supervisory role, preferably in hotels, resorts, or high-volume restaurant environments Strong leadership and team management capabilities with demonstrated ability to train, motivate, and develop staff Comprehensive knowledge of food safety, hygiene standards, and UAE compliance regulations Proficiency in alcohol service, beverage knowledge, and wine pairing techniques with a passion for sharing expertise Excellent communication and interpersonal skills with the ability to build relationships with guests and team members Strong analytical and problem-solving abilities; calm, solutions-focused approach, especially during high-pressure or disrupted service periods Proficiency with point-of-sale (POS) systems and inventory management software Demonstrated expertise in cash handling, billing accuracy, and cost control Experience coordinating events and managing special service occasions Conflict resolution and customer complaint handling experience Preferred: Liquor Control Qualification (LCQ) and/or Manager's Certificate in Food & Beverage Service Preferred: Experience in UAE hospitality industry or familiarity with local service standards and cultural practices Ability to work flexible hours, including evenings, weekends, and holidays as required by the role
Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and dynamic Food & Beverage Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you'll oversee daily food and beverage operations, lead a talented team, and create exceptional guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and have a genuine commitment to service excellence, we'd love to hear from you.<br><br>Lead and oversee daily restaurant, bar, and event service operations, ensuring seamless execution and professional, efficient service delivery across all shifts Supervise, train, mentor, and develop Food & Beverage team members to consistently meet and exceed service standards; support recruitment, onboarding, and roster development while fostering an inclusive and engaged workplace culture Maintain the highest standards of food safety, hygiene, and presentation in compliance with UAE legislative requirements and organizational policies; ensure responsible service of alcohol principles are consistently followed Manage guest interactions with professionalism and empathy, personally engage with guests, handle inquiries and complaints effectively, and encourage the team to maximize sales opportunities through product knowledge and strategic upselling Monitor and control operational costs, including labor efficiency, inventory management, and waste reduction; conduct regular stocktakes and contribute to the department's financial performance through revenue-driving initiatives Ensure workplace health and safety standards are maintained, proactively identify potential risks, and create a safe environment for both guests and team members Collaborate with kitchen and front office teams to deliver coordinated, high-quality service experiences and support the implementation of new initiatives and special events<br><br>Qualifications<br><br>Minimum 5+ years of proven experience in a Food & Beverage Supervisory role, preferably in hotels, resorts, or high-volume restaurant environments Strong leadership and team management capabilities with demonstrated ability to train, motivate, and develop staff Comprehensive knowledge of food safety, hygiene standards, and UAE compliance regulations Proficiency in alcohol service, beverage knowledge, and wine pairing techniques with a passion for sharing expertise Excellent communication and interpersonal skills with the ability to build relationships with guests and team members Strong analytical and problem-solving abilities; calm, solutions-focused approach, especially during high-pressure or disrupted service periods Proficiency with point-of-sale (POS) systems and inventory management software Demonstrated expertise in cash handling, billing accuracy, and cost control Experience coordinating events and managing special service occasions Conflict resolution and customer complaint handling experience Preferred: Liquor Control Qualification (LCQ) and/or Manager's Certificate in Food & Beverage Service Preferred: Experience in UAE hospitality industry or familiarity with local service standards and cultural practices Ability to work flexible hours, including evenings, weekends, and holidays as required by the role