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Greetings,<br>We have an immediate opening for a Lead Integration Delivery at Synechron in Abu Dhabi.<br>Role: Lead Integration Delivery Experience: 10+ Years Location: Abu Dhabi Employment type: Full-time Domain: Banking <br>About Company:Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron Fin Labs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and Service Now, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or Linked In community. Synechron: Technology and AI Consulting for Business Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower businesses.<br>Diversity, Equity, and Inclusion<br>Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity. We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, together.<br> Job Descriptions: A hands-on technical architect / engineering lead embedded with feature teams across IBM Technology. The role codes, builds solutions from scratch, and enforces software engineering best practices (DDD, TDD, SOLID, Hexagonal Architecture, Twelve-Factor App) while delivering reusable building blocks. The Technical Architect also animates a developer community of practice to elevate engineering maturity across all squads.<br>Key Responsibilities:The Lead Integration Delivery will own the end-to-end delivery, support, and continuous improvement of integration services across Global Markets and Investment Banking, with a strong focus on Murex integration and external platform connectivity (Bloomberg, Refinitiv, IHS Markit, OSTTRA, Golden Source, and other trading, market data, reference data, and ratings providers).<br>The role is a people-management position: the candidate will lead a squad of integration engineers, plan and prioritize the backlog, and is accountable for delivery quality, timelines, production stability, and reporting visibility to senior stakeholders. The candidate should possess a bachelor's degree in Information Systems, Computer Science, or a related discipline.<br>General expectation:The Lead Integration Delivery will own the end-to-end delivery, support, and continuous improvement of integration services across Global Markets and Investment Banking, with a strong focus on Murex integration and external platform connectivity (Bloomberg, Refinitiv, IHS Markit, OSTTRA, Golden Source, and other trading, market data, reference data, and ratings providers).<br>The role is a people-management position: the candidate will lead a squad of integration engineers, plan and prioritize the backlog, and is accountable for delivery quality, timelines, production stability, and reporting visibility to senior stakeholders. The candidate should possess a bachelor's degree in Information Systems, Computer Science, or a related discipline.<br>General expectation:Lead and manage a team of integration engineers (Murex and external platforms), including coaching, performance management, capacity planning, and hiring Own the integration delivery stream end-to-end: requirement gathering, solution design, build, test, deployment, and L2/L3 support Drive backlog grooming, sprint planning, and delivery tracking through Jira, ensuring sprint commitments and release milestones are met Provide regular monitoring and reporting on team delivery (velocity, burndown, throughput, incidents, SLAs) to give clear visibility to management and business stakeholders Navigate and enforce the FAB IT Delivery Process and guidelines, ensuring audit readiness and compliance with governance, security, and risk frameworks Act as the primary point of contact for service integration delivery, incident management, escalation, and vendor coordination Build and maintain strong working relationships across Front Office, Operations, Risk, Platform teams, Architecture, and third-party vendors Ensure service continuity and high availability of integration services, driving automation, exception handling, and reconciliation improvements Respect timelines and proactively manage risks, dependencies, and trade-offs across the delivery portfolio Excellent communication and stakeholder management skills, with the ability to translate technical topics into executive-ready updates<br>Skillset and experience:Minimum 10+ years of experience in integration delivery within financial services, with significant hands-on Murex exposure (Mx3.1 MxMLExchange, Market Data Batch & Live, Murex data model) Proven people-management experience leading integration squads of 5+ engineers, including onshore/offshore and vendor resources Strong experience integrating Murex with external platforms and providers: Bloomberg, Refinitiv/LSEG, IHS Markit, OSTTRA, Golden Source, trading platforms, confirmation/matching, and reference/ratings data sources Hands-on delivery management using Jira (backlog, sprints, dashboards, JQL) and confluence for documentation and team transparency Strong delivery monitoring and reporting capability: ability to produce KPIs, status dashboards, and executive-ready updates covering velocity, throughput, quality, incidents, and SLAsSolid technical foundation: Shell scripting, SQL, Control-M scheduling, and a good understanding of the overall Murex ecosystem Expertise in incident management, exception handling, reconciliation, and L2/L3 production support for integration services Track record of driving operational improvements, automation, and continuous improvement in integration delivery Product knowledge across FX, IRD, FI, EQD, CRD, MM, and COM, with strong stakeholder management across Front Office, Operations, Risk, and Finance Working knowledge of Cloud (AWS/Azure), modern integration patterns (APIs, messaging, event streaming), and vendor onboarding processes
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<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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Job Purpose<p>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.</p><br><br><p>As an <strong>ORAT Operational Planning & Readiness Specialist</strong>, your role will be to drive operational readiness by mapping, improving, and implementing dnata operational processes for Al Maktoum International Airport (AMIA). Coordinate Operational Readiness, Activation, and Transition (ORAT) working groups, produce high quality technical documentation, and support the planning and execution of trials, training, and go-live activities. This role contributes to the department target of ensuring overall readiness of dnata's operations and infrastructure at AMIA.</p><br><br><p>In this role, you will:</p><br><br><ul><li>Map current vs. future processes, define job roles, Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and control points to ensure operational readiness and efficiency. Complete process maps, Standard Operating Instructions (SOPs), work instructions, and Concepts of Operations (CONOPS) ensuring they are aligned with dnata standards.</li><li>Plan and lead cross-functional ORAT working groups, maintaining comprehensive Risks, Assumptions, Issues, and Dependencies (RAID) logs and decision records in alignment with stakeholders. Establish clear KPIs and a structured reporting cadence, oversee risk registers, and drive timely issue resolution and effective risk mitigation. Deliver accurate, up-to-date dashboards to track progress, proactively manage risks, and ensure stakeholder satisfaction.</li><li>Ensure operational readiness timelines are accurately captured, regularly updated, and effectively communicated to relevant stakeholders, aligned with the ORAT master schedule and delivered within agreed time and scope.</li><li>Support design and execution of ORAT trials to validate operational readiness before go-live; track and close issues identified during trials before infrastructure opening.</li><li>Coordinate training and communication plans within agreed timelines and scope to drive adoption of new CONOPS, processes, and systems.</li><li>Support the development and management of operational requirements, review proposed facilities and operational concepts, and ensure operational needs are incorporated into future operating models and readiness plans.</li></ul>Qualification<p>To be considered for the role, you must meet the below requirements:</p><br><br><ul><li>5+ years of working experience in an airport operations environemnt. </li><li>Bachelor's degree in aviation management, or related. Relevant professional certifications are a plus.</li></ul><br><p>You will have an edge if you have:</p><br><br><ul><li>Experience in ORAT, or operational excellence; hands-on experience implementing new processes or systems. </li><li>Experience managing multi-disciplinary stakeholders.</li><li>Process modelling, SLA/KPI frameworks</li><li>ORAT trial design and evaluation</li><li>Strong technical writing (SOPs, CONOPS, Work Instructions)</li><li>MS 365 tools, Visio, basic Power BI exposure</li><li>Knowledge of project management principles and their application for everyday work</li><li>Experience with data analytics and dashboarding skills; airport simulation tools</li></ul><p>At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br><br>Salary & benefits<p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br><br> </div>
AVP, Credit Management and Control Manager- Corporate Origination and Business Development
Accounting, Finance & Banking
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<p><strong>Job Purpose</strong><br>Handling end-to-end corporate client onboarding with focus on new-to-bank relationships across UAE, Mashreq’s footprint markets, and non-presence countries including KSA. This will entail preparing high-quality credit applications, ensuring compliance with policies, strategies and regulations, identifying key risks, and implementing mitigants aligned with the bank’s target market, credit appetite, and strategic objectives. </p><br><p><strong>Key Result Areas</strong><br>• Work closely with originators on new to bank transactions, including discussions with customers on funding requirements, facility structure and related terms and conditions in addition to ensuring that all necessary information required for processing a credit proposal are obtained from the customer.<br>• Prepare high quality credit proposals with a focus on identifying major risks whether operational or financial based on thorough evaluation of the credit worthiness and debt repayment capacity. <br>• Ensure credit application submission within acceptable turnaround time (TAT) which meets Mashreq Bank’s internal standards and ensure maximized share of wallet.<br>• Manage risks in line with banks risk appetite while highlighting any policy exceptions within the credit application and recommending mitigates for same. <br>• Perform required Transaction screening and conducting independent due diligence (i.e: CBRB check, E-name, desktop search….etc) <br>• Establish cordial relationship with Credit risk Management and be involved along with Originators in relevant discussions to support any given transaction;<br>• Handle monthly/quarterly reports and ensure timely submissions. <br>• Adhere to risk and compliance policies and practices within Mashreq bank, while ensuring to obtain necessary compliance approvals for risky relationships.<br>• Review of facility documents in coordination with originators for facility execution including liaising with Legal team and obtaining required approvals.<br>• Coordinate with operation team for limits loading and obtain required approvals in case of any exceptions.<br>• Work closely with middle office and compliance to ensure smooth account opening experience.<br>Review of the department’s booked transactions during the quarterly risk and control assessment process to ensure alignment with the credit policy and approved strategies.</p><br><p><strong>Knowledge, Skills and Experience</strong><br>• Bachelor degree in Finance or Accounting with strong GPA.<br>• Master degree in Finance or Business Administration is a plus.<br>• Minimum of 6-7 years of Credit risk management or Corporate banking experience with a regional or multinational bank.<br>• Completion of relevant bank credit program or professional certification in risk management.<br>• Strong ability to read and interpret financial data with knowledge of credit risk and financial analysis.<br>• Good understanding of Central bank regulations, AML and Fraud policies;<br>• Good knowledge of banking products and understanding bank operations.<br>• Excellent communication, presentation and writing skills.<br>• Ability to multitask, meet stringent deadlines and work under pressure.<br> </p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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United Arab Emirates </div>
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<strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>We are looking for an experienced Material Engineer to join our team on a major infrastructure project in Ras Al Khaimah, UAE. The successful candidate will be responsible for overseeing and managing materials related to roads, utilities, and infrastructure works, ensuring that all materials comply with project specifications, approved standards, and relevant authority requirements.</span></p><br><ul><li><span>Review and approve material submittals, technical data sheets, samples, and material proposals for road and infrastructure works.</span></li><li><span>Ensure materials used on site comply with approved project specifications, drawings, method statements, and relevant standards.</span></li><li><span>Monitor and oversee the testing and inspection of materials used for roads, pavements, earthworks, and underground utilities.</span></li><li><span>Review laboratory and field test results and ensure compliance with project requirements.</span></li><li><span>Coordinate with the Contractor, Consultant, QA/QC team, and testing laboratories regarding material approvals and testing requirements.</span></li><li><span>Conduct site inspections to verify the quality and suitability of delivered and installed materials.</span></li><li><span>Review material sources, suppliers, and manufacturers and ensure they are approved in accordance with project requirements.</span></li><li><span>Monitor materials including aggregates, subgrade, subbase, road base, asphalt, concrete, cement, backfilling materials, and utility-related materials.</span></li><li><span>Ensure appropriate testing is carried out for soil, compaction, asphalt, concrete, and other infrastructure materials.</span></li><li><span>Review and maintain records of material approvals, inspection requests, test reports, and material delivery documentation.</span></li><li><span>Identify non-conforming materials and coordinate corrective actions with the relevant project teams.</span></li><li><span>Support the QA/QC team in investigating material-related quality issues and implementing corrective measures.</span></li><li><span>Ensure proper storage, handling, and protection of materials on site.</span></li><li><span>Provide technical advice regarding material selection and suitability for road and utility construction.</span></li><li><span>Coordinate with relevant stakeholders and authorities where required to ensure compliance with applicable UAE and RAK standards and specifications</span></li></ul> <br><strong>Qualifications</strong><br><p><span>To be successful in this dynamic opportunity, we envision that your career journey to date will include15 years work experience partnered with a Bachelor degree in Civil Engineering. </span></p><br><ul><li><span>Bachelor's degree in Civil Engineering, Materials Engineering, or a related discipline.</span></li><li><span>8+ years of relevant experience in materials engineering, preferably on roads, infrastructure, utilities, or major civil construction projects.</span></li><li><span>Strong experience with road construction materials, pavement works, earthworks, and underground utilities.</span></li><li><span>Experience in material testing, laboratory testing, field testing, and quality control.</span></li><li><span>Knowledge of relevant ASTM, AASHTO, BS, EN, and UAE specifications and standards.</span></li><li><span>Experience reviewing and approving material submittals and material sources.</span></li><li><span>Strong understanding of QA/QC procedures and material inspection processes.</span></li><li><span>Previous experience working with consultants/PMCs and contractors on large-scale infrastructure projects is preferred.</span></li><li><span>UAE or GCC infrastructure project experience is highly desirable.</span></li><li><span>Strong communication, coordination, and reporting skills.</span></li></ul><p><span>KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognise its’ contribution to client success wherever we work.</span></p><br><p><span>We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</span></p><br> </div>
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<span></span><p><span>The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment. As a customer facing role, the Station Agent will provide a visible, uniformed staff presence and be the face of the Dubai Metro.</span></p><br><p><span><strong>MAIN RESPONSIBILITIES:</strong></span></p><br>
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<li><span>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.</span></li>
<li><span>Carry out controlled/uncontrolled/emergency evacuation of passengers.</span></li>
<li><span>Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.</span></li>
<li><span>Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner.</span></li>
<li><span>Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.</span></li>
<li><span>Provide ticket sales, train services information and respond to passenger enquiries.</span></li>
<li><span>Distribute publicity materials (when required or deemed necessary) and handle lost property.</span></li>
<li><span>Deliver an excellent level of service to customers including assistance for People of Determination in the station and for the duration of their journey on the network.</span></li>
<li><span>Meet and greet customers and provide a highly visible and proactive level of customer service.</span></li>
<li><span>Actively manage passengers during busy periods in which crowding is likely to occur, relieving pinch points in stations or on platforms.</span></li>
<li><span>Provide support to passengers during closures for engineering works and special events.</span></li>
<li><span>Perform shift and emergency duties when required.</span></li>
<li><span>Perform and carry out other duties as instructed / directed by the Station Master, Group Station Supervisor, Assistant Station Manager, and Passenger Services Manager.</span></li>
<li><span>Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Master in collaboration with the Passenger Services Manager.</span></li>
<li><span>When dealing with customers, ensure that matters are handled tactfully and sensitively, with the aim to resolve customer issues that may arise.</span></li>
<li><span>Strictly follow the guidelines, procedures and instructions of the organisation.</span></li>
<li><span>Comply fully with procedures and instructions instructed as part of the certified training and instructions.</span></li>
<li><span>Enforce safety procedures and instructions, and carry out the necessary procedures to ensure the safety of members of the public and employees of the railway.</span></li>
<li><span>Deliver an excellent level of service to customers, including assistance for People of Determination in the station and for the duration of their journey on the network.</span></li>
<li><span>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</span></li>
<li><span>Ensure security and integrity of all data provided including the reporting of performance, finance and customer information - reference Keolis-MHI non-disclosure policy.</span></li>
<li><span>To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</span></li>
<li><span>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</span></li>
<li><span>Report any accidents, incidents, breaches or potential breaches to appropriate management.</span></li>
</ul> <p><span><strong>KEY SKILLS</strong></span></p><br>
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<li><span>A mature, proactive and responsible approach to work with initiative and problem solving capability.</span></li>
<li><span>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</span></li>
<li><span>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</span></li>
<li><span>Basic understanding of station operations and associated activities.</span></li>
<li><span>Good literacy and numeracy skills required for the role.</span></li>
<li><span>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</span></li>
</ul> <p><span><strong>KNOWLEDGE REQUIRED</strong></span></p><br>
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<li><span>Basic understanding of station operations and associated activities.</span></li>
<li><span>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</span></li>
<li><span>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</span></li>
</ul> <p><span><strong>EXPERIENCES</strong></span></p><br>
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<p><span>A minimum of 1 year experience in a frontline team delivering customer services in a metro station or equivalent.</span></p><br>
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<p><span>Experience and understanding of dealing with customers and conflict resolution techniques.</span></p><br>
</li>
</ul> <p><span><strong>EDUCATIONNAL QUALIFCATIONS</strong></span></p><br>
<ul>
<li>
<p><span>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</span></p><br>
</li>
</ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
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<b>Nationality</b>
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United Arab Emirates </div>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>Assists the Legal Department in all legal work pertaining to Air Arabia and its Subsidiaries to ensure the securing and protection of the Company’s assets, as well as legal and contractual rights. This includes but not limited to: commercial contracting, litigation and arbitration formalities, licensing, and projects coordinating. Carries responsibilities with utmost confidentiality and in alignment with law and regulations to ensure Company’s corporate image is positively reflected and maintained.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><p><span>1. Extends support to Air Arabia Group & Subsidiaries by providing legal advisory and consultations on all issues related to risks, law, and regulations including contracts, service level agreements, complaints, disputes, etc.</span><br><span>2. Acts as an ambassador in deliverables as per the legal function objectives within the scope of his/ her role. </span><br><span>3. Develops and maintains effective legal & regulatory risk control frameworks and processes in accordance with Air Arabia Group standards and business objectives.</span><br><span>4. Effectively manages the legal risk by providing valid and accurate legal advice and proper guidance on regulatory compliance matters.</span><br><span>5. Analyzes and develops thorough commercial recommendations and due diligence based on the requirements of the department/line manager/subsidiary. </span><br><span>6. Drafts, initiates, reviews and edits contracts of different nature & templates to be signed between Air Arabia/Subsidiaries and external parties according to agreed terms and conditions.</span><br><span>7. Ensures necessary information, documents & signatures from both parties as well as legal aspects are being covered to minimize the risk on the company and its subsidiaries.</span><br><span>8. Represents AA Group in relationships with business partners and external parties: suppliers, vendors, subcontractors and law firms to facilitate work-flow and operations pertaining to legal and contracting day-to-day activities.</span><br><span>9. Takes a leading role in structuring joint ventures/mergers (as needed), managing licenses and establishments’ formation/renewal formalities of company and its subsidiaries in all hubs: contracts, agreements, trade licenses, etc. </span><br><span>10. Coordinates with Corporate Affairs Head, Commercial Managers, Subsidiaries and Government Departments to ensure smooth processing.</span><br><span>11. Provides supervision to external specialized legal parties hired by the Company such as External Counsels and Law Firms to ensure all legal cases and disputes are being addressed and managed effectively.</span><br><span>12. Supervises the In-house workflow of all litigation formalities and mechanisms; reviews notices, collates/reviews evidences and proofs from different sources to be considered for legal actions.</span><br><span>13, Follows up on decrees and final decisions to ensure successful implementation. Generates function-related reports for all hubs when and as needed, and summary on final status of cases.</span><br><span>14. Develops strong inter-relationships with all management and staff; attends internal/external meetings and activities of legal nature. Adopts clear logical approach in analyzing legal cases to ensure smooth operations and secured results.</span></p><br><br><b>Qualifications (Academic, training, languages)</b> <br><p>- Must be Qualified Lawyer, preferably in Commercial or Corporate law<br>- Bachelor’s degree in law or equivalent from a recognized university; Masters degree is preferred.<br>- Professional membership of Legal associations <br>- Proficient in Microsoft Office (Advanced Excel and PowerPoint)<br>- Excellent business writing and reporting skills.<br>- Fluent in English and Arabic Languages.</p><br><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>7+ years of experience as a lawyer or legal counsel in a multinational organization or law firm. He/she must have a minimum of 3 years’ experience in IP (Intellectual Property), preferably in Airline industry; experience with low cost airline is considered a plus.</span></span></span></span></span></li><li><span><span><span><span><span>UAE/Country experience and knowledge of UAE/Country regulations, litigation and arbitration mechanism is a must.</span></span></span></span></span></li><li><span><span><span><span><span>Worked closely with senior level attorneys in a law firm or corporate legal environment. </span></span></span></span></span></li><li><span><span><span><span><span>Proven good skills pertaining to managing court cases and disputes formalities, documents, and follow up.</span></span></span></span></span></li><li><span><span><span><span><span>Experienced in initiating, drafting, and managing contracts of various nature.</span></span></span></span></span></li><li><span><span><span><span><span>Previous experience dealing with Government Affairs and/or Airport Authorities is an advantage.</span></span></span></span></span></li><li><span><span><span><span><span>Proven strong skills in analyzing data, identifying pitfalls and recommending effective solutions from legal aspect.</span></span></span></span></span></li><li><span><span><span><span><span>Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.</span></span></span></span></span></li><li><span><span><span><span><span>Employs knowledge, technical expertise, and interpersonal relations to support in executing new initiatives and achieve company’s objectives.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</strong><br>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.<br>DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.<br>Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through <br>the<span> power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, </span><br><span>please visit https://careers.dhl.com/global/en.</span><br><strong>JOB OVERVIEW</strong><br>The Employee Relations (ER) Manager is responsible for leading and managing all employee relations matters across the UAE (1,250 employees), ensuring alignment with UAE Labor Law, organizational policies, and global frameworks including Code of Conduct, Human Rights, and DEIB commitments. <br>The role acts as a trusted advisor to business leaders, driving fair, consistent, and legally compliant ER practices while fostering a positive, inclusive, and high-performance work environment. It plays a key role in mitigating legal and reputational risks, enhancing employee experience, and supporting nationalization (Emiratization) in line with Local Talent Program. <br><strong>MAIN RESPONSIBILITIES</strong><br>Labor Law & Compliance <br>•Monitor and interpret UAE Labor Law developments and regulatory changes <br>•Assess business impact and provide actionable recommendations<br>•Ensure full compliance through policy updates, process alignment, and stakeholder communication<br>Employee Relations Case Management <br>•Lead end-to-end management of ER cases including grievances, disciplinary actions, and investigations<br>•Ensure fair, unbiased, and timely resolution of complex and sensitive cases or cases linked to Human Rights categories <br>•Maintain robust documentation for end-to-end process from case assignment to final decision with proper log of all steps including reporting, and case tracking standards in line with DHL Group guidelines <br>Investigations & Governance<br>•Conduct or oversee workplace investigations in accordance with internal and legal requirements<br>•Ensure procedural fairness and consistency across all cases<br>Policy Development & Implementation<br>•Design, review, and implement ER policies and procedures aligned with UAE law and global standards<br>•Ensure consistency in application across business units<br>•Support change management initiatives from an ER perspective e.g (but not limited to) working terms and conditions, overtime, conflict of Interest declaration and related risk, data protection<br>•Manage queries linked to sickness and fit to work, extended leave request or remote work, working conditions working hours and overtime in line with local company policy<br>Business Partnering<br>•Act as a subject matter expert advising leadership on ER matters<br>•Build capability of managers to handle employee issues effectively<br>•Provide coaching on conflict resolution, performance management, and disciplinary processes<br>Employee Experience & Culture<br>•Foster a respectful, inclusive, and positive work environment<br>•Support diversity, equity, inclusion, and belonging (DEIB) programs<br>Performance Management Support<br>•Ensure alignment of performance management actions with legal and organizational frameworks<br>Audit & Risk Management<br>•Manage internal controls (e.g., CRISP) related to ER processes and Compliance related controls which fall within the HR Governance <br>•Prepare for and support internal/external audits such as Global audits, Labor Inspections, Human Rights Audit<br><strong>YOUR PROFILE</strong><br><ul><li>Bachelor’s or Master’s degree in Human Resources, Law, Psychology, or related field</li><li>CIPD or SHRM-CP certification will be an advantage</li><li>Min 5-7 years of progressive HR Generalist or HRBP experience in a large organization in the UAE, with at least 3 years managing Employee Relations. </li><li>Proven experience in handling complex ER cases, investigations, and grievance processes</li><li>Arabic and English languages mandatory, Emirati nationality is an advantage</li><li>Strong knowledge of the UAE Labor Law</li><li>Strong conflict resolution, negotiation, and mediation skills</li><li>Ability to manage confidential and sensitive information</li><li>Proven experience in policy development and compliance</li><li>Proven experience in managing ER cases in a multi-cultural environment</li><li>Excellent communication and interpersonal skills </li><li>Ability to communicate with all levels in the organization, from frontline colleagues to Country/Regional Management</li><li>Analytical and problem-solving abilities</li></ul><br><br> </div>
<p>The Director of Masterplanning will lead the planning, vision, and design direction for major development programmes across a leading Abu Dhabi developer's portfolio. The role will shape large-scale communities, destinations, mixed-use developments, waterfront projects, and strategic urban initiatives from concept through delivery.
This is a senior leadership role requiring strong masterplanning expertise, commercial awareness, consultant leadership, and the ability to balance design excellence with development viability, infrastructure integration, sustainability, and long-term place value.
MUST HAVE MIN 3 YEARS EXPERIENCE IN UAE
Key Responsibilities
Strategic Leadership
* Lead the planning and design direction for complex masterplanning programmes.
* Establish planning strategies aligned with commercial objectives, market positioning, and placemaking ambitions.
* Advise executive leadership on planning opportunities, risks, and design direction.
* Translate corporate objectives into practical planning frameworks and implementation strategies.
* Champion design excellence while balancing programme, commercial, and delivery requirements.
Project Leadership
* Direct multidisciplinary consultant teams from early visioning and feasibility through authority approvals and implementation.
* Lead the preparation and review of masterplans, planning frameworks, development strategies, and urban design proposals.
* Resolve complex planning, design, infrastructure, and delivery challenges across multiple projects.
* Ensure planning solutions respond to commercial, environmental, operational, and customer requirements.
* Maintain consistency and quality across all planning deliverables.
Development Strategy
* Maximise land value, development efficiency, and long-term project performance.
* Lead land-use optimisation, density studies, phasing strategies, and development scenarios.
* Work closely with Development and Commercial teams to support business cases and investment decisions.
* Ensure planning decisions are informed by market demand, infrastructure capacity, and delivery constraints.
* Identify opportunities to enhance project value while maintaining design quality.
Design Governance
* Establish planning standards, design governance processes, and quality assurance procedures.
* Lead design reviews and provide clear direction to internal teams and external consultants.
* Ensure alignment with approved visions, planning principles, and corporate objectives.
* Drive continuous improvement in planning methodologies, tools, and design standards.
Stakeholder Leadership
* Build strong relationships with executive leadership, government authorities, utility providers, and strategic partners.
* Present planning strategies and recommendations to executive committees, boards, and external stakeholders.
* Lead complex stakeholder discussions and negotiate balanced planning outcomes.
* Represent the developer in senior planning and design forums where required.
Team Leadership
* Lead, mentor, and develop a high-performing masterplanning team.
* Foster a collaborative, accountable, and innovative team culture.
* Support succession planning, capability development, and professional growth.
* Provide coaching and technical leadership across planning disciplines.
Innovation & Best Practice
* Promote innovation in planning methodologies, digital tools, and urban development practices.
* Encourage integration of smart city principles, sustainability, and data-driven planning.
* Monitor global planning trends and apply relevant best practice across the portfolio.
* Support the organisation's reputation as a regional leader in city-making and destination development.</p><p>Qualifications & Experience
* Bachelor's degree in Urban Planning, Urban Design, Architecture, or related discipline.
* Master's degree in Urban Design, Urban Planning, Architecture, or related field preferred.
* Minimum 18+ years' experience delivering large-scale masterplanning and urban development projects.
* MIN 3 years UAE EXPERIENCE
* Significant experience leading multidisciplinary consultant teams on complex developments.
* Background with a leading developer, master developer, or internationally recognised planning/design consultancy.
* Proven track record across mixed-use, residential, waterfront, destination, tourism, or city-scale developments.
* Strong understanding of development strategy, land-use planning, infrastructure coordination, and project delivery.
* GCC experience and exposure to government/public-sector stakeholders required.
Skills & Competencies
* Exceptional masterplanning and urban development expertise.
* Strong understanding of development economics, land-use optimisation, and project viability.
* Ability to influence senior stakeholders and build consensus.
* Proven ability to lead multiple complex programmes simultaneously.
* Sound understanding of planning approvals, governance, and regulatory processes.</p>
<p>The Director of Masterplanning will lead the planning, vision, and design direction for major development programmes across a leading Abu Dhabi developer's portfolio. The role will shape large-scale communities, destinations, mixed-use developments, waterfront projects, and strategic urban initiatives from concept through delivery.
This is a senior leadership role requiring strong masterplanning expertise, commercial awareness, consultant leadership, and the ability to balance design excellence with development viability, infrastructure integration, sustainability, and long-term place value.
MUST HAVE MIN 3 YEARS EXPERIENCE IN UAE
Key Responsibilities
Strategic Leadership
* Lead the planning and design direction for complex masterplanning programmes.
* Establish planning strategies aligned with commercial objectives, market positioning, and placemaking ambitions.
* Advise executive leadership on planning opportunities, risks, and design direction.
* Translate corporate objectives into practical planning frameworks and implementation strategies.
* Champion design excellence while balancing programme, commercial, and delivery requirements.
Project Leadership
* Direct multidisciplinary consultant teams from early visioning and feasibility through authority approvals and implementation.
* Lead the preparation and review of masterplans, planning frameworks, development strategies, and urban design proposals.
* Resolve complex planning, design, infrastructure, and delivery challenges across multiple projects.
* Ensure planning solutions respond to commercial, environmental, operational, and customer requirements.
* Maintain consistency and quality across all planning deliverables.
Development Strategy
* Maximise land value, development efficiency, and long-term project performance.
* Lead land-use optimisation, density studies, phasing strategies, and development scenarios.
* Work closely with Development and Commercial teams to support business cases and investment decisions.
* Ensure planning decisions are informed by market demand, infrastructure capacity, and delivery constraints.
* Identify opportunities to enhance project value while maintaining design quality.
Design Governance
* Establish planning standards, design governance processes, and quality assurance procedures.
* Lead design reviews and provide clear direction to internal teams and external consultants.
* Ensure alignment with approved visions, planning principles, and corporate objectives.
* Drive continuous improvement in planning methodologies, tools, and design standards.
Stakeholder Leadership
* Build strong relationships with executive leadership, government authorities, utility providers, and strategic partners.
* Present planning strategies and recommendations to executive committees, boards, and external stakeholders.
* Lead complex stakeholder discussions and negotiate balanced planning outcomes.
* Represent the developer in senior planning and design forums where required.
Team Leadership
* Lead, mentor, and develop a high-performing masterplanning team.
* Foster a collaborative, accountable, and innovative team culture.
* Support succession planning, capability development, and professional growth.
* Provide coaching and technical leadership across planning disciplines.
Innovation & Best Practice
* Promote innovation in planning methodologies, digital tools, and urban development practices.
* Encourage integration of smart city principles, sustainability, and data-driven planning.
* Monitor global planning trends and apply relevant best practice across the portfolio.
* Support the organisation's reputation as a regional leader in city-making and destination development.</p><p>Qualifications & Experience
* Bachelor's degree in Urban Planning, Urban Design, Architecture, or related discipline.
* Master's degree in Urban Design, Urban Planning, Architecture, or related field preferred.
* Minimum 18+ years' experience delivering large-scale masterplanning and urban development projects.
* MIN 3 years UAE EXPERIENCE
* Significant experience leading multidisciplinary consultant teams on complex developments.
* Background with a leading developer, master developer, or internationally recognised planning/design consultancy.
* Proven track record across mixed-use, residential, waterfront, destination, tourism, or city-scale developments.
* Strong understanding of development strategy, land-use planning, infrastructure coordination, and project delivery.
* GCC experience and exposure to government/public-sector stakeholders required.
Skills & Competencies
* Exceptional masterplanning and urban development expertise.
* Strong understanding of development economics, land-use optimisation, and project viability.
* Ability to influence senior stakeholders and build consensus.
* Proven ability to lead multiple complex programmes simultaneously.
* Sound understanding of planning approvals, governance, and regulatory processes.</p>
<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites.
The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation.
Key Responsibilities:
Technology Strategy & Digital Transformation
- Develop and implement the company's IT strategy aligned with business objectives.
- Lead digital transformation initiatives across corporate departments and construction projects.
- Establish technology roadmaps that support operational excellence and business growth.
- Manage annual IT budgets, technology investments, and strategic planning.
IT Infrastructure & Operations
- Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing.
- Standardise IT infrastructure across offices, project sites, and regional operations.
- Ensure high availability, performance, and reliability of all critical business systems.
- Manage disaster recovery, backup strategies, and business continuity planning.
Cybersecurity
- Develop and implement enterprise-wide cybersecurity policies and best practices.
- Oversee endpoint protection, firewalls, identity and access management, and network security.
- Lead vulnerability management, penetration testing, and cyber incident response.
- Promote cybersecurity awareness and compliance throughout the organisation.
Enterprise Applications
- Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions.
- Ensure seamless integration and performance of enterprise applications that support business and project operations.
- Drive continuous improvement of digital workflows and system capabilities.
Construction Technology
- Lead the implementation and optimisation of construction technology platforms.
- Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives.
- Collaborate with project teams to improve project delivery through technology innovation.
Artificial Intelligence & Automation
- Identify and implement AI-driven solutions to improve operational efficiency.
- Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation.
- Evaluate emerging technologies that enhance productivity and business intelligence.
Vendor & Technology Management
- Manage relationships with IT vendors, software providers, and managed service partners.
- Negotiate technology contracts, software licensing, and hardware procurement.
- Monitor vendor performance and ensure compliance with service level agreements.
Governance & Compliance
- Develop and maintain IT governance frameworks, policies, and technology standards.
- Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations.
- Support internal and external audits while maintaining best-practice IT governance.
Leadership & Team Development
- Lead and develop the internal IT function.
- Manage external consultants and specialist technology providers.
- Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline.
- Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable.
- 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role.
- Proven experience within the construction or contracting industry.
- Demonstrated success leading enterprise-wide digital transformation initiatives.
- Strong knowledge of Microsoft Azure cloud technologies.
- Extensive Microsoft 365 administration experience.
- Advanced networking, infrastructure, cloud, and virtualisation expertise.
- Strong understanding of cybersecurity frameworks and enterprise security.
- Experience implementing and managing ERP systems.
- Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms.
Preferred Experience
- Building Information Modelling (BIM) technologies.
- Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar.
- Artificial Intelligence implementation within enterprise environments
- ISO 27001 standards and information security governance.
- VMware or Hyper-V virtualisation platforms.</p>
<div><div><font color="#cc0000"><strong>COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</strong></font></div><div><br></div><div><div><font face="arial">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.</font></div><div><font face="arial">DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.</font></div><div><font face="arial"><br></font></div><div><font face="arial">Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through </font></div><div><font face="arial">the</font><span > power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, </span></div><div><span >please visit https://careers.dhl.com/global/en.</span></div></div><div><br></div><div><br></div><div><font color="#cc0000"><strong>JOB OVERVIEW</strong></font></div><div><font color="#cc0000"><br></font></div><div><font color="#cc0000"><br></font></div><div><div>The Employee Relations (ER) Manager is responsible for leading and managing all employee relations matters across the UAE (1,250 employees), ensuring alignment with UAE Labor Law, organizational policies, and global frameworks including Code of Conduct, Human Rights, and DEIB commitments. </div><div>The role acts as a trusted advisor to business leaders, driving fair, consistent, and legally compliant ER practices while fostering a positive, inclusive, and high-performance work environment. It plays a key role in mitigating legal and reputational risks, enhancing employee experience, and supporting nationalization (Emiratization) in line with Local Talent Program. </div></div><div><br></div><div><br></div><div><strong >MAIN RESPONSIBILITIES</strong></div><div><br></div><div><div>Labor Law & Compliance </div><div>•<span ></span>Monitor and interpret UAE Labor Law developments and regulatory changes </div><div>•<span ></span>Assess business impact and provide actionable recommendations</div><div>•<span ></span>Ensure full compliance through policy updates, process alignment, and stakeholder communication</div><div><br></div><div>Employee Relations Case Management </div><div>•<span ></span>Lead end-to-end management of ER cases including grievances, disciplinary actions, and investigations</div><div>•<span ></span>Ensure fair, unbiased, and timely resolution of complex and sensitive cases or cases linked to Human Rights categories </div><div>•<span ></span>Maintain robust documentation for end-to-end process from case assignment to final decision with proper log of all steps including reporting, and case tracking standards in line with DHL Group guidelines </div><div><br></div><div>Investigations & Governance</div><div>•<span ></span>Conduct or oversee workplace investigations in accordance with internal and legal requirements</div><div>•<span ></span>Ensure procedural fairness and consistency across all cases</div><div><br></div><div><div>Policy Development & Implementation</div><div>•<span ></span>Design, review, and implement ER policies and procedures aligned with UAE law and global standards</div><div>•<span ></span>Ensure consistency in application across business units</div><div>•<span ></span>Support change management initiatives from an ER perspective e.g (but not limited to) working terms and conditions, overtime, conflict of Interest declaration and related risk, data protection</div><div>•<span ></span>Manage queries linked to sickness and fit to work, extended leave request or remote work, working conditions working hours and overtime in line with local company policy</div></div><div><br></div><div>Business Partnering</div><div>•<span ></span>Act as a subject matter expert advising leadership on ER matters</div><div>•<span ></span>Build capability of managers to handle employee issues effectively</div><div>•<span ></span>Provide coaching on conflict resolution, performance management, and disciplinary processes</div><div><br></div><div><div>Employee Experience & Culture</div><div>•<span ></span>Foster a respectful, inclusive, and positive work environment</div><div>•<span ></span>Support diversity, equity, inclusion, and belonging (DEIB) programs</div><div><br></div><div>Performance Management Support</div><div>•<span ></span>Ensure alignment of performance management actions with legal and organizational frameworks</div></div><div><br></div><div>Audit & Risk Management</div><div>•<span ></span>Manage internal controls (e.g., CRISP) related to ER processes and Compliance related controls which fall within the HR Governance </div><div>•<span ></span>Prepare for and support internal/external audits such as Global audits, Labor Inspections, Human Rights Audit</div></div><div><br></div><div><br></div><div><font color="#cc0000"><strong>YOUR PROFILE</strong></font></div><div><br></div><div><ul><li>Bachelor’s or Master’s degree in Human Resources, Law, Psychology, or related field</li><li>CIPD or SHRM-CP certification will be an advantage</li><li>Min 5-7 years of progressive HR Generalist or HRBP experience in a large organization in the UAE, with at least 3 years managing Employee Relations. </li><li>Proven experience in handling complex ER cases, investigations, and grievance processes</li><li>Arabic and English languages mandatory, Emirati nationality is an advantage</li><li>Strong knowledge of the UAE Labor Law</li><li>Strong conflict resolution, negotiation, and mediation skills</li><li>Ability to manage confidential and sensitive information</li><li>Proven experience in policy development and compliance</li><li>Proven experience in managing ER cases in a multi-cultural environment</li><li>Excellent communication and interpersonal skills </li><li>Ability to communicate with all levels in the organization, from frontline colleagues to Country/Regional Management</li><li>Analytical and problem-solving abilities</li></ul></div></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a highly experienced, hands-on Senior Performance Marketing Manager to build and scale customer-acquisition systems for two very different, high-potential businesses:</p><p><br></p><p><strong>Sequoia Clinic</strong> — a premium longevity, preventative health and aesthetics clinic in Dubai.</p><p><strong>Ateliier De Soul</strong> — a premium bespoke tailoring and private-consultation brand.</p><p><br></p><p>This is not a social-media posting role.This is not an agency-coordination-only position.</p><p><br></p><p>We are looking for a commercial performance marketer who can turn advertising spend into:</p><p><br></p><ul><li><p>Attended patients for Sequoia Clinic</p></li><li><p>Attended consultations and purchasing clients for Ateliier De Soul</p></li><li><p>Measurable revenue and contribution for both businesses</p></li><li><p>The successful candidate will have direct access to business leadership, visibility into CRM and call-centre outcomes, and meaningful ownership of campaign strategy, media budgets, testing and performance.</p></li><li><p>You will take ownership of paid acquisition across Google, Meta and relevant digital channels.</p></li></ul><br><br><p>Your responsibilities will include:</p><ul><li><p>Auditing and restructuring existing Google Ads and Meta Ads accounts</p></li><li><p>Managing Google Search, Performance Max, YouTube, Meta and Instagram campaigns</p></li><li><p>Building separate acquisition strategies for Sequoia Clinic and Ateliier De Soul</p></li><li><p>Creating media plans, campaign forecasts and budget-allocation recommendations</p></li><li><p>Managing prospecting, retargeting, lead-generation and conversion campaigns</p></li><li><p>Reviewing search terms, keywords, placements, audiences and geographic performance</p></li><li><p>Developing structured campaign and creative-testing programmes</p></li><li><p>Working with the creative team to produce high-performing advertisements</p></li><li><p>Working with the content team to develop stronger offers, scripts, messaging and landing pages</p></li><li><p>Coordinating with call-centre teams to understand lead quality, appointment bookings and conversion outcomes</p></li><li><p>Ensuring campaigns optimise toward qualified leads, attended appointments and real customers—not only form submissions</p></li><li><p>Working with the tracking specialist on GA4, GTM, Meta Pixel, Conversions API, enhanced conversions and offline conversion imports</p></li><li><p>Monitoring attribution, duplicate events and conversion accuracy</p></li><li><p>Identifying landing-page and funnel improvements</p></li><li><p>Reporting campaign performance, customer-acquisition cost and revenue outcomes to management</p></li><li><p>Monitoring advertising-policy issues, disapprovals and account health</p></li><li><p>Following the required medical-content and advertising-approval process for Sequoia Clinic</p><p><br></p></li></ul><p><strong>How success will be measured</strong></p><p><br></p><p><strong>For Sequoia Clinic, the key outcomes will include:</strong></p><br><ul><li><p>Cost per valid lead</p></li><li><p>Cost per qualified lead</p></li><li><p>Cost per booked appointment</p></li><li><p>Cost per attended new patient</p></li><li><p>Patient acquisition cost</p></li><li><p>Marketing-attributed patient revenue</p></li><li><p>Thirty- and ninety-day patient value</p><br></li></ul><p><strong>For Ateliier De Soul, the key outcomes will include:</strong></p><ul><li><p>Cost per qualified enquiry</p></li><li><p>Cost per attended consultation</p></li><li><p>Consultation-to-order conversion</p></li><li><p>Cost per purchasing client</p></li><li><p>Average order value</p></li><li><p>Marketing-attributed revenue and gross profit</p></li></ul><p>*Clicks, impressions, followers and low-cost unqualified leads will not be treated as the primary measures of success.<br></p><p>This position will suit someone who</p><ul><li><p>Is still comfortable working directly inside advertising accounts</p></li><li><p>Makes decisions based on data and commercial outcomes</p></li><li><p>Understands the relationship between creative, media, landing pages and call-centre performance</p></li><li><p>Can challenge poor tracking and misleading platform reports</p></li><li><p>Knows when to scale, rebuild or stop a campaign</p></li><li><p>Can work across two brands without applying the same strategy to both</p></li><li><p>Takes ownership rather than waiting for detailed instructions</p></li><li><p>Is comfortable being accountable for revenue-related outcomes</p><p><br></p></li></ul><p>This position may not be suitable for candidates whose experience is primarily</p><ul><li><p>Organic social-media management</p></li><li><p>Influencer coordination</p></li><li><p>Content-calendar management</p></li><li><p>Agency coordination without hands-on campaign execution</p></li><li><p>Reporting impressions, clicks and leads without connecting them to customers and revenue</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You should have:</p><br><ul><li><p>At least five to eight years of hands-on performance-marketing experience</p></li><li><p>Strong practical experience managing both Google Ads and Meta Ads</p></li><li><p>Demonstrable experience managing six-figure monthly advertising budgets in AED or an equivalent currency</p></li><li><p>Experience generating leads, appointments or sales for high-consideration services</p></li><li><p>Strong knowledge of Google Search, Performance Max, Meta conversion campaigns and retargeting</p></li><li><p>Experience with GA4, Google Tag Manager, Meta Pixel and conversion tracking</p></li><li><p>Understanding of Meta Conversions API, enhanced conversions and offline conversion imports</p></li><li><p>Experience connecting advertising performance with CRM or sales outcomes</p></li><li><p>Strong analytical and commercial skills</p></li><li><p>Experience improving lead quality—not merely reducing cost per lead</p></li><li><p>The ability to explain performance clearly to business owners and senior management</p></li><li><p>Excellent written and spoken English</p></li><li><p>UAE or GCC market experience</p></li><li><p>Arabic is an advantage but is not mandatory</p></li></ul><br><br><ul><li><p>Experience in one or more of the following would be highly valuable:</p></li><li><p>Healthcare</p></li><li><p>Medical aesthetics</p></li><li><p>Clinics or appointment-based businesses</p></li><li><p>Premium or luxury services</p></li><li><p>Fashion or bespoke tailoring</p></li><li><p>Hospitality</p></li><li><p>High-ticket lead generation</p></li><li><p>Multi-brand or portfolio-company environments</p></li></ul><p></p></section>
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Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>Specialized in Post-Contract Cost Consultancy services, ideal candidate will have experience in mid/large-scale luxury residential, commercial, hospitality projects.</p><br><ul><li>Able to support the client across the portfolio of projects</li><li>Experience in managing a team of professionals delivering post-contract cost management and consultancy, including payment certifications, management and assessment of variations, claim avoidance, budget tracking, cost reporting, risk management, negotiations and final account.</li><li>Manages projects and resources according to the requirements of the project and acts as primary point of contact for clients on small & medium size projects.</li><li>Accountable for a variety of deliverables throughout the lifecycle of multiple projects, generally within an end market sector.</li><li>Accountable for briefing the team on project scopes to ensure roles and responsibilities are understood.</li><li>Manages the resources across a large or several smaller projects, all within the established budgets.</li><li>Accountable for the production and delivery of a variety of deliverables across all Funder Advisory services.</li><li>Manages quality control and ensures all procedures are complied with.</li><li>Assist in benchmarking, data collection, internal reporting.</li><li>Supervises and mentors more junior members of staff to enable their development, assisting with the graduate development programme where appropriate.</li><li>Monitors and manages the performance of direct reports.</li></ul><br>Qualifications<br><ul><li>Bachelor's Degree in Quantity Surveying, Engineering or other Construction related field.</li><li>Chartered RICS Membership (MRICS)</li><li>8-10 years post graduate experience</li><li>4-5 years in the Middle East</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong> </p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. </p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. </p><br><p><strong>What makes AECOM a great place to work</strong> </p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. </p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. </p><br><br><br> </div>
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<p><b>Position Summary</b></p><br> <p><b>Location</b></p><br> <p>Abu Dhabi, Dubai</p><br> <p><b>About Deloitte</b>: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p><br> <p><b>Our Purpose</b></p><br> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p><br> <p><b>Our shared values guide the way we behave to make a positive, enduring impact:</b></p><br> <ul><li>Lead the way</li><li>Serve with integrity</li><li>Take care of each other</li><li>Foster inclusion</li></ul> <p><b>Audit & Assurance | Senior</b></p><br> <p>During your tenure as a Senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p><br> <ul><li>Build trust and credibility with stakeholders by seeking to understand their service levels expectations and what matters to them individually.</li><li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li><li>Takes responsibility for understanding key statistics and industry matters about entity before engagement begins.</li><li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus. Understands the structure of the group audit and for whom the referral instructions are intended.</li><li>Liaise effectively with onshore and offshore Centres of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information to them.</li><li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li><li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li><li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li><li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li><li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li><li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li><li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li></ul> <p><b>Leadership Capabilities:</b></p><br> <ul><li>Build own understanding of our purpose and values; explores opportunities for impact.</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li><li>Actively focuses on developing effective communication and relationship-building skills.</li><li>Understands how their daily work contributes to the priorities of the team and the business.</li></ul> <p><b>Qualifications:</b></p><br> <ul><li>Degree in Accounting or related field. Graduate degree is desired.</li><li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li><li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li><li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li><li>International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA.</li><li>Fluent in English (Reading, Speaking and Writing). Preference will be given to Bilingual candidates (Arabic/English). </li></ul> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>
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<p>Job Description</p><br><br><br><p>Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.</p><br><br><br><p><u>Responsibilities</u></p><br><br><p>1.Accountable for accurate execution of territory sales targets planning and operational, cross functional territory development plan within assigned territory.<br>2.Able to identify and communicate with relevant customers to ensure external stakeholders' full scientific understanding and differentiation and positioning of our oncology products. These include Key Opinion Leaders and Oncology decision-making authorities in the cancer institutions and other members of the appropriate Multi-Disciplinary Team (Nurses, Pharmacists, Pathologists,Oncology Clinical pharmacists etc.) who are influential in the use of our company oncology products to maximize usage and sales in the territory.<br>3.Full Understanding of Oncology Stakeholders, perspectives , our competitors ,buying process and patient journey per account per indication.<br>4.Supports the marketing team to execute strategies to drive growth of our market-leading product and drive recruitments to maximize the business outcomes.<br>5.Maintains an accurate and up to date picture of the competitive landscape and comeptitive activities within the cancer institutions in their territory.<br>6.Regular Territory sales analysis using the resources provided such as IMS and spotlight and collaborate with OSAM to plan territory potential picture as a basis for short- and long-term territory sales planning. [with deep level patients' analsysis and competition assessment per account]<br>7.Maintains an excellent understanding of various processes within the cancer institutions in their territory with the support of OSAM to have full account access- e.g. Multidisciplinary Team approaches, Hospital Treatment Protocols for Cancer, Ethics Committee processes, Pharmacy Policies, Formulary Inclusion process, etc.<br>8. Look for innovative ways to improve customers and patient experience by aligning with relevant CFTs [Digital/Marketing teams/Access/OSAMs].</p><br><br><br><br><p><u>Qualifications:</u></p><br><br><br><p><u>Minimum Requirement (Must Have)</u></p><br><br><br><ul><li>Bachelor’s degree in pharmacy, medicine, or related healthcare field.</li><li>Minimum of 2 years of experience in the pharmaceutical business with a<br>successful track record.</li><li>Fluent in spoken & written English</li><li>Strong Presentation & communication skills.</li></ul><br><p><u>Preferred Qualifications (Plus)</u></p><br><br><br><ul><li>Oncology experience.</li><li>UAE residency.</li></ul><br><p><u>Core Competencies & Behavioral skills</u></p><br><br><br><ul><li>Highly organized with strong planning & time management skills.</li><li>Competitive, result oriented mindset</li><li>High level of learning agility.</li><li>Ability to interact with all levels of customers, including high level key<br>scientific leaders.</li><li>Excellent leadership skills and sound understanding of the roles of other<br>cross-functional team members.</li></ul><br><p><b>Locations: </b>we are hiring for one role in Abu Dhabi and one - for Dubai</p><br><br><br><p><b>Required Skills: </b></p><br><br>Communication, Cross-Functional Teamwork, Customer Relationships, Data Analysis, Oncology Sales, Sales Reporting, Sales Training, Strategic Planning, Territory Planning<br><p><b>Preferred Skills: </b></p><br><br><br><p>Current Employees apply HERE</p><br><br><br><p>Current Contingent Workers apply HERE</p><br><br><br><p><b>Search Firm Representatives Please Read Carefully </b><br>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. </p><br><br><br><p><b>Employee Status: </b></p><br><br>Regular<br><p><b>Relocation:</b></p><br><br>No relocation<br><p><b>VISA Sponsorship:</b></p><br><br>Yes<br><p><b><span>Travel Requirements:</span></b></p><br><br>No Travel Required<br><p><b>Flexible Work Arrangements:</b></p><br><br>Not Applicable<br><p><b>Shift:</b></p><br><br>Not Indicated<br><p><b>Valid Driving License:</b></p><br><br>Yes<br><p><b>Hazardous Material(s):</b></p><br><br>n/a<br><p><b>Job Posting End Date:</b></p><br><br>07/23/2026<p><b><span>*A job posting is effective until 11:59:59PM on the day <u>BEFORE</u> the listed job posting end date. Please ensure you apply to a job posting no later than the day <u>BEFORE</u> the job posting end date. </span></b></p><br><br><br> </div>
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<b>Overview:</b> <br><p>Analog is pioneering the era of physical intelligence. Where digital intelligence transformed our online lives, Analog is transforming the lived world, making cities more adaptive, industries more resilient, services more human centered, and experiences more extraordinary.<br>At the heart of our approach are living world models, continuously updated, enriched by every capture point, every device, every interaction. Within them resides Ana, the Analog Neural Agent. Ana perceives, adapts, and guides, transforming raw data into foresight and orchestration that improves outcomes across sectors, from safeguarding high-value assets to enhancing human performance. </p><br><br><br><p><strong>IT Engineer ( ITOps)</strong></p><br><br><p><br>We are seeking a proactive and detail-oriented <strong>IT Engineer </strong>to own and scale our internal IT infrastructure and operations. This role is responsible for ensuring secure, reliable, and efficient IT systems that empower our team to do their best work.</p><br><br><br><p>You will manage end-user support, SaaS systems, device lifecycle management, identity and access management (IAM), and security best practices across the organization. This is a hands-on role ideal for someone who thrives in fast-paced environments and enjoys building scalable IT foundations from the ground up.</p><br><br><b>Responsibilities:</b> <br><p><strong>IT Operations & End-User Support</strong></p><br><br><ul><li>Provide support for hardware, software, and network issues</li><li>Manage onboarding and offboarding processes (device provisioning, access control, account setup)</li><li>Own device lifecycle management (MDM, procurement, configuration, asset tracking)</li><li>Maintain documentation for IT processes, systems, and policies</li></ul><p><strong>Identity & Access Management</strong></p><br><br><ul><li>Administer SSO, MFA, and role-based access controls</li><li>Manage provisioning/deprovisioning workflows across SaaS tools</li><li>Conduct periodic access reviews and ensure least-privilege principles</li></ul><p><strong>Systems & Infrastructure</strong></p><br><br><ul><li>Manage and optimize core SaaS stack (e.g., Microsoft Suite, Slack, Notion, Jira, etc.)</li><li>Monitor system performance and uptime</li><li>Support networking infrastructure (VPN, Wi-Fi, firewall configurations where applicable)</li><li>Partner with Security on endpoint protection, patching, and compliance controls</li></ul><p><strong>Security & Compliance</strong></p><br><br><ul><li>Implement and maintain endpoint security tools (EDR, MDM, disk encryption)</li><li>Support audit readiness (SOC 2, ISO 27001, etc.)</li><li>Enforce IT policies and best practices</li><li>Assist in incident response and root cause analysis</li></ul><p><strong>Procurement & Vendor Management</strong></p><br><br><ul><li>Own IT procurement processes for hardware, software, and SaaS tools</li><li>Manage vendor relationships, renewals, and licensing agreements</li><li>Track IT budget related to hardware, software subscriptions, and tooling</li><li>Optimize license utilization and SaaS spend</li><li>Partner with Finance and Security on vendor reviews and due diligence</li><li>Maintain accurate asset inventory and cost tracking</li></ul><p><strong>Automation & Continuous Improvement</strong></p><br><br><ul><li>Identify and implement automation opportunities (e.g., onboarding workflows, device configuration)</li><li>Improve IT processes for scalability and efficiency</li><li>Evaluate and recommend new tools and technologies</li></ul><br><b>Qualifications:</b> <br><ul><li>6+ years of experience in IT Operations, IT Support, or Systems Administration</li><li>Experience managing SaaS environments and SSO platforms (e.g., Okta, Azure AD)</li><li>Experience managing IT procurement, vendor relationships, and SaaS licensing</li><li>Hands-on experience with MDM tools (e.g., Jamf, Kandji, Intune)</li><li>Strong understanding of endpoint security best practices</li><li>Experience with Mac and Windows environments</li><li>Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls)</li><li>Experience supporting compliance frameworks (SOC 2, ISO, etc.) is a plus</li><li>Strong documentation and communication skills</li></ul><p><strong>Nice to Have</strong></p><br><br><ul><li>Experience in a high-growth startup</li><li>Scripting or automation experience (Bash, Python, PowerShell)</li><li>Familiarity with zero-trust security models</li><li>Experience with cloud infrastructure environments (AWS, GCP, Azure)</li><li>Experience building procurement or asset management processes from scratch</li></ul><br><p><strong>What Working At Analog Offers<br></strong></p><br><br><ul><li>Culture: A collaborative, globally minded team building the future of physical intelligence. We value curiosity, courage, and creativity, and we’re united by a belief that technology should amplify human potential rather than replace it.</li><li>Impact: The opportunity to work on projects with national and global significance, from adaptive cities and resilient infrastructure to next generation sports, entertainment, healthcare, and energy. Every product you help build contributes to shaping a safer, smarter, more human centered world.</li><li>Growth: Outstanding opportunities for learning and career development. You’ll collaborate with leaders across AI, robotics, mixed reality, and systems engineering, while working on industry first, frontier scale solutions.</li><li>Rewards: A competitive compensation package with healthcare, education support, and generous leave benefits, reflecting the high value we place on our people and their families.</li></ul><br><br> </div>
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<p><strong><span>Some careers have more impact than others.</span></strong></p><br><br><p><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.</span></p><br><br><p><span>HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. </span></p><br><br><p><span>This role is within our Global Payments Solutions (GPS) team and will support the onboarding and integration of clients onto HSBC Global Payments and Liquidity solutions, coordinating delivery across internal teams and client stakeholders to ensure a smooth implementation onto HSBC digital channels. They will manage a portfolio of client connectivity projects with clear governance, strong execution discipline, and timely escalation to protect client experience and delivery outcomes.</span></p><br><br><p><strong><span>In this role you will</span></strong></p><br><br><ul><li><span>Manage end-to-end delivery of client onboarding and connectivity implementations across HSBC digital channels, including HSBCnet, Treasury API, Host-to-Host (H2H) and SwiftNet.</span></li><li><span>Own day-to-day project governance: maintain project plans, milestones, RAID (risks, actions, issues, dependencies), meeting cadence, and status reporting.</span></li><li><span>Drive delivery timelines to support efficient implementation and timely client go-live, escalating blockers early and coordinating resolution with relevant teams.</span></li><li><span>Coordinate stakeholders across GPS Product, Technology, Operations, Implementation teams, and Sales/Relationship Management to progress deliverables and manage dependencies.</span></li><li><span>Support client communication throughout the project lifecycle: organise working sessions, capture decisions/actions, and provide clear progress updates.</span></li><li><span>Contribute to client workshops to gather requirements and support business automation goals, partnering with SMEs for solution design and technical alignment.</span></li><li><span>Support pre-mandate activity (e.g., RFI/RFP inputs) by providing implementation approach, timelines, assumptions, and delivery dependencies, with senior oversight.</span></li><li><span>Maintain accurate implementation documentation and support streamlined document handling using approved tools </span></li><li><span>Capture lessons learned and client feedback to support continuous improvement and enhance client experience (including Net Promoter Score (NPS) outcomes).</span></li><li><span>Stay informed on relevant industry developments, including emerging connectivity approaches and changes impacting payments delivery (e.g., ISO 20022 awareness).</span></li></ul><br><br><p><strong><span>To be successful in the role, you should meet the following requirements:</span></strong></p><br><br><ul><li><span>Experience delivering projects in a client-facing environment; payments, cash management, connectivity, or technology implementation experience is preferred</span></li><li><span>Strong organisation and prioritisation skills; able to manage multiple workstreams and deliver under time pressure</span></li><li><span>Clear communication skills with the ability to tailor updates to different audiences and work effectively across cultures and time zones.</span></li><li><span>Working knowledge (or strong interest) in payments/liquidity and digital connectivity concepts (API/H2H/SWIFT); familiarity with ISO 20022 is an advantage.</span></li><li><span>Practical problem-solving mindset with disciplined escalation and a focus on outcomes and client experience</span></li><li><span>Fluent written and spoken English required; Mandarin is an advantage</span></li><li><span>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</span></li></ul><br><p><strong><span>You’ll achieve more at HSBC. </span></strong></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. </span></p><br><br><p><span>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></p><br><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited.</span></p><br><br><br> </div>
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<span>Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves!<br> Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest-growing beauty brands.<br> As a company, we are fueled by purpose and not profit.<br> This allows us to approach things differently so that we can create products, content, and a community like no other.<br> A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!<br> Summary: The Senior Manager, Global Events will define, lead, and elevate Huda Beauty’s global events strategy, creating immersive, culturally resonant, brand-defining experiences that drive awareness, desirability, and commercial impact.<br> This role requires a visionary experiential strategist with deep expertise in high-scale global events, exceptional operational leadership, and proven success delivering transformative brand moments across markets.<br> Success in this role depends on a rare blend of creative vision, experiential innovation, agency collaboration, logistical excellence, and global leadership.<br> Essential Duties and Responsibilities : Develop and own a comprehensive global events strategy aligned with brand positioning, integrated marketing, and commercial priorities.<br> Establish a global event calendar ensuring cohesion, cultural relevance, and strong market execution.<br> Act as a strategic partner to senior leadership and the Founder on flagship moments, product launches, and major experiences.<br> Lead creative visioning for global shows, brand moments, and immersive experiences, translating Founder direction into best‑in‑class experiential concepts.<br> Lead end‑to‑end delivery of global and regional events, from concepting, creative design, and pre‑production through execution and post‑event evaluation.<br> Oversee all experiential formats, including large‑scale shows, influencer & VIP experiences, retail activations, pop‑ups, masterclasses, and global launch events.<br> Ensure every event reflects brand aesthetics, values, and storytelling while delivering a premium guest experience.<br> Collaborate closely with internal teams (Marketing, Influencer, Social, Product, Commercial) to ensure integrated event planning.<br> Manage external partners, including production agencies, creative studios, technical vendors, and talent partners, to ensure flawless delivery.<br> Oversee logistics, guest journey, technical production, staging, hospitality, accreditation, rehearsals, and on-site execution.<br> Define event‑specific KPIs such as brand lift, attendance quality, guest satisfaction, content capture output, and ROI.<br> Provide data-driven insights to inform continuous improvement of the experiential strategy.<br> Prepare detailed post‑event reports for senior leadership, including impact assessment and strategic recommendations.<br> Own and manage the global events budget, ensuring strategic investment and cost-efficiency across all program tiers.<br> Lead operational planning, toolkits, templates, and workflows to ensure scale, consistency, and operational excellence across markets.<br> Oversee contract negotiations and SOWs with agencies and production partners.<br> Ensure all events meet legal, safety, and compliance standards across regions.<br> Act as a driving force for the events function, championing standards for creativity, innovation, and execution excellence.<br> Partner with regional event leads to ensure alignment, adoption of best practices, and consistent execution in local markets.<br> Mentor and develop the events team and regional event leads, building an agile and high‑performing global experiential team.<br> Monthly “Self Love Days” – at company discretion Premium Medical/Dental/Vision coverage for employee plus dependents Monthly coaching sessions with our in-house Success Coach Employee discounts on all Huda Beauty products Quarterly product gifting Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination.<br> We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status.<br> If you need reasonable accommodations at any point in the application or interview process, please let us know.<br> Bachelor's or Master's degree in Events, Experiential Marketing, Communications, Marketing, or a related field.<br> Proven track record leading global-scale events, experiential marketing, or brand experiences for a premium beauty, luxury, fashion, or lifestyle brand, backed by 8+ years in the field.<br> Strong strategic vision with the ability to translate brand goals into iconic experiences.<br> Demonstrated creative problem-solving with hands-on operational leadership.<br> Exceptional relationship-building skills with agencies, production partners, talent, and internal teams.<br> High cultural awareness and ability to adapt events for diverse regions.<br> Commitment to sustainable and responsible event practices.<br> Highly results-oriented with strong analytical and project management capabilities.<br> Excellent communication, leadership presence, and agility.<br> Multilingual abilities and global experience are a strong plus.<br></span> </div>
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<span>Role Purpose The Digital Learning Specialist is responsible for developing, managing, and optimizing digital learning experiences across online, blended, and on-demand platforms.<br> The role also oversees the organization’s digital ecosystem, including the website, learning platforms, learner portals, and any dedicated mobile applications, ensuring all digital channels deliver a seamless and high-quality user experience.<br> The specialist supports the organization’s digital transformation by enabling scalable, engaging, and efficient learning solutions through technology.<br> Key Responsibilities 1.<br> E-Learning Content Development Design and develop interactive e-learning courses, microlearning modules, videos, quizzes, and digital assessments.<br> Convert classroom-based programs into online and blended learning formats.<br> Work with subject matter experts to transform content into engaging digital learning experiences.<br> Ensure learning materials are visually appealing, learner-centered, and outcome-driven.<br> 2. Learning Management System (LMS) Administration Manage day-to-day operations of the Learning Management System (LMS).<br> Upload courses, configure learner journeys, manage enrollments, and track completion rates.<br> Maintain user access, troubleshoot learner issues, and ensure smooth system functionality.<br> Coordinate with IT teams or vendors on upgrades, integrations, and technical enhancements.<br> 3. Website & Digital Platforms Management Manage and continuously update the organization’s website, ensuring content is current, accurate, and aligned with branding.<br> Maintain program pages, trainer profiles, registration forms, event announcements, and landing pages.<br> Coordinate with developers or vendors on website enhancements, hosting, security, and performance optimization.<br> Monitor website analytics, traffic, user journeys, and conversion performance.<br> Ensure SEO best practices are applied to increase visibility and reach.<br> 4. Mobile App & Digital Tools Management Oversee any dedicated mobile application for the academy, ensuring functionality, usability, and regular updates.<br> Manage additional digital tools such as CRM systems, learner portals, automation tools, webinar platforms, and communication systems in coordination with central IT.<br> Recommend and implement new digital tools that improve learner experience, operational efficiency, and engagement.<br> 5. Learning Experience Optimization Improve learner engagement through gamification, automation, mobile learning, and personalized pathways.<br> Analyze learner behavior and recommend enhancements to improve completion and satisfaction rates.<br> Ensure all digital learning experiences are intuitive and user-friendly.<br> 6. Multimedia & Digital Production Develop or coordinate production of learning videos, graphics, animations, and supporting materials.<br> Edit webinars, virtual sessions, and recorded content for reuse in programs.<br> Ensure brand consistency and professional quality across all digital assets.<br> 7. Reporting & Analytics Track participation, completion rates, learner progress, website traffic, and digital engagement metrics.<br> Generate dashboards and reports for management.<br> Use insights to improve digital performance, learner retention, and user experience.<br> 8. Quality Assurance & Compliance Ensure digital courses, website pages, and applications meet quality standards and accessibility requirements.<br> Test systems and platforms across devices and browsers before launch.<br> Maintain updates to ensure relevance, accuracy, and cybersecurity compliance.<br> Key Performance Indicators (KPIs) Number of digital courses launched annually.<br> Website traffic, engagement, and conversion rates.<br> Mobile app usage and user satisfaction.<br> LMS uptime and user satisfaction levels.<br> Course completion and learner engagement rates.<br> Average turnaround time for digital updates and content deployment.<br> Reduction in user support issues.<br> Qualifications & Experience Bachelor’s degree in Instructional Design, Education Technology, Multimedia, IT, Digital Media, or related field.<br> 3–6+ years of experience in digital learning, LMS administration, website management, or digital platforms management.<br> Hands-on experience with LMS platforms, CMS/website systems such as WordPress, and digital tools.<br> Experience with authoring tools such as Articulate 360, Adobe Captivate, Canva, or similar tools.<br> Knowledge of SEO, analytics tools, and mobile app management is preferred.<br> Strong command of English and Arabi.<br> Core Competencies E-Learning Design LMS & Platform Management Digital Innovation UX / Learner Experience Data Analysis Problem Solving Attention to Detail</span> </div>