Day Shift Jobs - Dubai UAE

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li><li><p>Strong interpersonal, verbal and written communication skills.</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality.</p></li><li><p>Proficiency in MS office.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li><li><p>Strong interpersonal, verbal and written communication skills.</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality.</p></li><li><p>Proficiency in MS office.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p><ul><li><p>Strong interpersonal, verbal and written communication skills.</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality.</p></li><li><p>Proficiency in MS office.</p></li></ul></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li><li><p>Strong interpersonal, verbal and written communication skills.</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality.</p></li><li><p>Proficiency in MS office.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.&nbsp;</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.&nbsp;</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.&nbsp;</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.&nbsp;</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.&nbsp;</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; &nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li></ul><p><strong>Competencies</strong></p><ul><li><p>Strong interpersonal, verbal and written communication skills. - Proficient.</p></li><li><p>Strong analytical and problem-solving skills. - Proficient.</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential. - Proficient.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality. - Proficient.</p></li><li><p>Proficiency in MS Office.- Proficient.</p></li></ul><br>

Many psychology students graduate with strong theoretical knowledge, yet still find it difficult to explain how they would observe a child, identify developmental concerns, document a session, or contribute to an intervention plan.<br>Practical exposure should not begin only after graduation.<br>SSC for Empowered Minds is now accepting applications for Batch 39 of the Early Intervention Internship Program, starting on 3 August 2026.<br>The program is fully online, supervised, and designed to help students and graduates understand how early intervention is applied in practice through:<br>• Guided shadowing and specialist-led observation• Developmental milestones and early red flags• Autism, ADHD, and neurodiversity support• Behaviour observation and analysis• Screening and family-intake concepts• Intervention planning and session structure• Case-based practical tasks• Professional documentation and report writing• Feedback, reflection, and career guidance<br>Available tracks:<br>4 weeks — 75 supervised training hours8 weeks — 150 supervised training hours<br>Participants receive:<br>• Offer Letter• Certificate of Completion• Experience Letter confirming supervised hours<br>A Recommendation Letter may also be requested based on participation and performance.<br>This opportunity is suitable for psychology, education, special education, child development, ABA, and related fields, as well as individuals seriously considering a career shift into early intervention or neurodiversity support.<br>Important: This is a fee-based professional training internship and not a salaried employment position.<br>Register here:https://forms.gle/FG9WwS452N58ZkTK8<br>Seats are confirmed based on completed registration and payment.<br>#Psychology Internship #Early Intervention #Psychology Students #Neurodiversity #Child Development

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</p><p><strong>Responsibilities</strong></p><p><strong>Specific Responsibilities for this Role</strong></p><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.&nbsp;</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.&nbsp;</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.&nbsp;</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.&nbsp;</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.&nbsp;</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; &nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul><p></p></section>

Job Overview The Sales Executive is responsible for selling to customers by recommending products and service, explaining the benefits of merchandise, answering questions, and demonstrating how products work.<br>Key Duties and Responsibilities Process customer payments and supply customers with receipts of purchases. Greet customers with friendly demeanour, showing no discrimination. Perform inventory once a month during the overnight shift. Maintain cleanliness of retail space during hours of operation. Accept customer returns within return policy guideline. Ensure high levels of customer satisfaction by providing superior sales service. Assess customers’ needs and provide information and assistance on product services and features. Drive sales with product knowledge and market-driven enthusiasm. Maintain presentable and in-stock condition, including stock levels, of assigned sections. Actively seek out consumers shopping and help. Discuss products offered and available alternatives. Cross-sell merchandise and services. Ensure proper customer service by teaming with co-workers. Establish trust relationships with customers. Attend and participate in sales meetings. Assist with physical inventory counts. Monitor loss prevention activities. Report weekly sales and visit updates and provide daily feedback. Uphold company values throughout business practices and utilise sound judgment in decision making. Any other additional duties as may be required by management based on needs of the business<br>Position Requirements A minimum of 1-3 years working experience in a similar role. Proven experience in applicable sales area as well as experience in delivering excellent customer service.

Job Overview The Sales Executive is responsible for selling to customers by recommending products and service, explaining the benefits of merchandise, answering questions, and demonstrating how products work.<br>Key Duties and Responsibilities Process customer payments and supply customers with receipts of purchases. Greet customers with friendly demeanour, showing no discrimination. Perform inventory once a month during the overnight shift. Maintain cleanliness of retail space during hours of operation. Accept customer returns within return policy guideline. Ensure high levels of customer satisfaction by providing superior sales service. Assess customers’ needs and provide information and assistance on product services and features. Drive sales with product knowledge and market-driven enthusiasm. Maintain presentable and in-stock condition, including stock levels, of assigned sections. Actively seek out consumers shopping and help. Discuss products offered and available alternatives. Cross-sell merchandise and services. Ensure proper customer service by teaming with co-workers. Establish trust relationships with customers. Attend and participate in sales meetings. Assist with physical inventory counts. Monitor loss prevention activities. Report weekly sales and visit updates and provide daily feedback. Uphold company values throughout business practices and utilise sound judgment in decision making. Any other additional duties as may be required by management based on needs of the business<br>Position Requirements A minimum of 1-3 years working experience in a similar role. Proven experience in applicable sales area as well as experience in delivering excellent customer service.

Job Overview The Sales Executive is responsible for selling to customers by recommending products and service, explaining the benefits of merchandise, answering questions, and demonstrating how products work.<br>Key Duties and Responsibilities Process customer payments and supply customers with receipts of purchases. Greet customers with friendly demeanour, showing no discrimination. Perform inventory once a month during the overnight shift. Maintain cleanliness of retail space during hours of operation. Accept customer returns within return policy guideline. Ensure high levels of customer satisfaction by providing superior sales service. Assess customers’ needs and provide information and assistance on product services and features. Drive sales with product knowledge and market-driven enthusiasm. Maintain presentable and in-stock condition, including stock levels, of assigned sections. Actively seek out consumers shopping and help. Discuss products offered and available alternatives. Cross-sell merchandise and services. Ensure proper customer service by teaming with co-workers. Establish trust relationships with customers. Attend and participate in sales meetings. Assist with physical inventory counts. Monitor loss prevention activities. Report weekly sales and visit updates and provide daily feedback. Uphold company values throughout business practices and utilise sound judgment in decision making. Any other additional duties as may be required by management based on needs of the business<br>Position Requirements A minimum of 1-3 years working experience in a similar role. Proven experience in applicable sales area as well as experience in delivering excellent customer service.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs. Appointment management including no-shows, rescheduling of patients and confirmations. Register new patients and ensure the records of current patients are up to date. Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility. Provide claim forms in case the patient wants to claim reimbursement. Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols. Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments. Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster. Check emails daily, ensuring you respond to queries in a timely manner. Ensure operations are carried out uniformly according to the hospital policies and procedures. Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. Participate in the Hospital training programs. Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety &amp; JCI. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. Exercises effective interpersonal skills in dealings with department staff, colleagues and management. Maintains patient &amp; staff confidentiality. Maintain high standards of data accuracy while ensuring compliance with privacy regulations. Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests. Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes. Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services. Provide patients with detailed statements and assistance in understanding their charges and payment options. Prepare and process patient invoices for services, ensuring accurate charges. Collect co-pays, deductibles, and outstanding balances at the time of service. Ensure billing practices comply with legal and insurance requirements. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>College Diploma - Any discipline or related fields.</p><p>Competencies</p><p>Core</p><p>Level</p><p>Strong interpersonal, verbal and written communication skills.</p><p>Proficient</p><p>Strong analytical and problem-solving skills</p><p>Proficient</p><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p><p>Proficient</p><p>Ability to think critically and maintain a high level of confidentiality.</p><p>Proficient</p><p>Proficiency in MS office.</p><p>Proficient</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Safely operate a delivery vehicle while adhering to traffic laws and company policies, ensuring timely arrival at destinations.</li><li>Inspect the vehicle before each shift to ensure it is in good working condition and report any maintenance issues promptly.</li><li>Load and unload packages efficiently, utilizing appropriate equipment to minimize damage and ensure safety.</li><li>Maintain accurate delivery records, including tracking information and customer signatures, to ensure accountability.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; additional certifications in logistics or transportation are preferred.</p></li><li><p>A valid driver's license with a clean driving record, demonstrating responsible driving habits.</p></li><li><p>At least 1 years of experience in a delivery or driving role, showcasing reliability and consistency.</p></li><li><p>Familiarity with local roads and neighborhoods to enhance route efficiency and customer service.</p></li></ul><p></p></section>

Responsibilities<br><br> JOB DESCRIPTION <br><br>You Will Help Deliver High-quality Client Engagements By<br><br>Understanding clients’ business challenges, cloud ambitions, regulatory requirements, and threat landscape Advising clients on secure cloud adoption, lift-and-shift migration, and landing zone security design Designing and implementing security controls across Azure landing zones, including identity, networking, logging, governance, encryption, workload protection, and monitoring Supporting security architecture across Azure, Microsoft 365, AWS, and OCI environment Helping clients navigate cybersecurity regulations, security frameworks, and cloud compliance requirements Advising on cloud security governance, operating models, control frameworks, and risk management Assessing existing cloud environments against security baselines such as CIS, NIST, ISO, CAF, and cloud provider best practices Helping clients optimize their digital and technical security controls across multiple layers of the cloud architecture stack Using security architecture to define and support broader security transformation programs Delivering automation of security controls, security posture reporting, and risk dashboards where relevant Supporting small and medium-sized engagements independently and participating as a key team member in larger transformation programs Supporting presales, proposal development, and business development activities Building constructive and trusted relationships with clients, both at technical and senior stakeholder level Acting as a trusted advisor and role model for quality, integrity, and risk management practices Contributing to the continued development of KPMG’s cloud security services and professional network<br><br>The Person<br><br>We are looking for someone with a strong track record in cloud security architecture and consulting, with the ability to combine hands-on technical experience with strong client advisory skills.<br><br>The Ideal Candidate Should Have<br><br>Proven experience in cloud security architecture, preferably with strong hands-on experience in Microsoft Azure and Microsoft 365Practical experience with secure cloud migration, lift-and-shift scenarios, and Azure landing zone design or implementation Strong understanding of Azure landing zone security, including management groups, subscriptions, RBAC, Azure Policy, Defender for Cloud, logging, network security, private endpoints, Key Vault, backup, and workload protection Experience assessing, designing, or implementing security controls across multiple layers of the IT architecture stack Strong knowledge of Identity and Access Management, including Microsoft Entra ID, Conditional Access, Privileged Identity Management, workload identities, and identity governance Experience with cloud security assessments, security configuration reviews, privacy and regulatory risk assessments, and control framework mapping Experience with Dev Sec Ops concepts, infrastructure-as-code, policy-as-code, security automation, and continuous control monitoring is highly desirable Experience delivering cybersecurity services in a commercial or consulting environment Experience in one or more cloud service provider environments: Microsoft Azure, AWS, OCI, or GCPAbility to analyze complex problems, identify core issues, and recommend practical and proportionate solutions Ability to communicate clearly with both technical teams and senior stakeholders Ability to translate complex cybersecurity topics into clear business risk, impact, and remediation advice Ability to work at sustained levels of high intensity while maintaining quality, structure, and professionalism Previous Big4 experience is a must for this role<br><br>Qualifications And Certifications<br><br>The candidate should ideally have a combination of cloud, security, and architecture certifications. We do not expect every candidate to hold all certifications, but one or more of the following would be highly valued.<br><br>Microsoft Certified: Cybersecurity Architect Expert – SC-100Microsoft Certified: Cloud and AI Security Engineer Associate – SC-500Microsoft Certified: Identity and Access Administrator Associate – SC-300Microsoft Certified: Information Security Administrator Associate – SC-401Microsoft Azure architecture or administrator certifications such as AZ-104 or AZ-305 are also beneficial AWS Certified Security – Specialty AWS Certified Solutions Architect – Professional Google Cloud Professional Cloud Security Engineer CISSP, CISM, CCSP, or comparable cybersecurity experience SABSA, TOGAF, or comparable architecture experience is preferred

The Watch Manager will be Responsible for the management and performance of his watch (shift) in the provision of 24/7 Rescue & Firefighting Services (RFFS), including but not limited to: the provision of ARFF services to designated airfield to the specified International Civil Aviation Organisation (ICAO) Category, including civilian and military aircraft, provide SRFF services in response to incidents, including fire, building and facility emergencies, storms, gas leaks, burst water mains, motor vehicle accidents, hazardous materials and de-contamination tasks. Act as the Fire and Rescue SME to the contract management as required.<br><br>Key Accountabilities Assumes the role of Incident Commander. Leads/Manages the crew of his assigned vehicle(s) or equipment(s) in the performance of all firefighting, rescue or other required duties. Leads/Manages the crews of all assigned vehicles or equipment in the performance of all firefighting, rescue or other required duties during a multiple vehicle deployment incident. Directs the positioning of vehicles, the deployment of crews and equipment and manages tasks in response to emergency incidents. Responsible for operation of his/her vehicle radio communications and for coordination with other emergency services vehicles. Responsible for all communication with the control tower and fire control room for all necessary clearances, instructions and incident information. Supervises the vehicle replenishment of water and agent/media tanks. Ensures the ongoing fire training of RFFS and ADF base personnel as required. Manages the assignment of RFFS personnel vehicle manning and general watch/shift duties, inclusive of rostering support. Coordinates planned and unplanned maintenance of Life Support, vehicles, and ancillary equipment. Conducts periodic tests, inspections, drills and exercises to ensure complete operational capability and readiness of the Rescue & Firefighting Service Manages the daily operational serviceability, vehicle and equipment checks. Reports vehicle and equipment status including defects requiring attention to Fire and Security Manager. Ensures all entries in station logbooks are correctly filed including the recording of standbys, crashes, fires, RTAs and all other incidents requiring RFFS personnel and/or equipment are entered into the incident log Supervises the management of daily station duties to maintain a clean and safe working environment. Contributes to and provides SME advise to the development of Standard operating Procedures, Work Instruction and other fire service documentation. Assists in the compilation of, or creates, required information for reporting purposes. Performs any other role associated duties as required and assigned by their line management.<br><br>Specific Requirements Essential Technical and Professional Skills Five to Ten (5-10) years’ experience in fire/rescue services including five (5) years in a supervisory position at an ICAO Category six (6) airfield or above. At least three (3) of the last five (5) years must have been spent in an equivalent position. Additional fire/rescue work experience may be substituted for up to two (2) years formal education in the ratio of two (2) years’ experience to one (1) years education. Must be from a Five Eyes Alliance nation. Military firefighting experience (Desirable) Other - Valid heavy vehicle operator license in country of origin and ability to obtain equivalent in the United Arab Emirates. Knowledge Languages – English Oral/Written (Essential), Arabic (Desirable). Proficient in Microsoft Office Qualifications Twelve (12) years formal education. University Degree in a fire/rescue related subject (Desirable). Specialized Qualifications – Applicants shall be certified competent in role and qualified to a minimum of: 111604 AIRFIELD FIRE CONTROLLERNationals of the FVEY (Australia, New Zealand, UK, US, Canada) countries without the above, shall possess fire and rescue qualifications at least equal to the below:ICAO Supervisor/Watch Commander NFPA 1002 Fire Apparatus, Driver/Operator NFPA 1003 Airport Firefighter NFPA 472/1072 HAZMAT First Responder Technician Level NFPA 1041 Fire Instructor IINFPA 1021 Fire Officer IIIncident Command (Essential) First Aid/Basic Life Support Certification (Essential) Certified ‘Medically Fit’ for the role. Formal training and assessment qualifications.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>JOB PURPOSE: To trouble-shoot, repair, re-commission and maintain efficiently field instrumentation for gas turbines, steam turbines, waste heat boilers, and desalination plant and its auxiliaries to ensure efficient operation and reduce equipment availability down time. KEY ACCOUNTABILITIES: Attends to Power and Desalination plant field instrumentation breakdowns and planned maintenance work with minimum direction and supervision.Technically assesses the requirement of the allocated jobs and selects the necessary tools and equipment to complete such work.Using the computerized maintenance system, orders the spare parts from the warehouse and maintains records of all maintenance work completed.Ensures that all maintenance work is carried out in accordance with the safety procedures and plant operational requirements. Reports repeated breakdowns and assist in RCFA to identify an optimum solution to resolve the problem.Provides on the job training to new craftsmen in order to equip them with the necessary skills to be able to carry out maintenance repair work as planned.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum Qualifications: Higher secondary or diploma Minimum Experience: Must be familiar with all maintenance tools and should have good knowledge of Plant Safety. The knowledge and experience required in the position is that gained previously experience working in a power or desalination plant and with exposure preferably to any of the maintenance and calibration of the following field instrumentation: Pressure, temperature, level, &amp; flow measuring devicesPneumatic &amp; Hydraulic valve actuation systems CO2 Fire Protection systemsInfrared Gas Detection systemsWorking under time and technical pressure, and knowing that any mistake/error made will substantially cost the power station either on delay, equipment damage, or personnel injury.He can be assigned and work on shift duty. He can be called out any time to attend to breakdown work for the shift operation manager.He has to keep abreast with new technologies and control concepts. Working in very hot, dirty environment, and high level platforms. Skills: Must be able to read and understand engineering drawings and manuals.Must have knowledge / experience in the field of electrical, electronics, computer, hydraulic, and pneumatic devices</p></li></ul><p></p></section>

<ol type="1"><li><p>Operating, maintaining and troubleshooting the assigned production equipment.</p></li><li><p>Meeting shift production target and provide ideas to improve machine outputs</p></li><li><p>Maintaining order on the workplace and performing quality and functional checks as specified in procedures.</p></li><li><p>Checking the condition of the machine regularly to ensure safety, cleanliness and good operating conditions.</p></li><li><p>Performing machine maintenance (monthly, quarterly, semi-annual and annual)</p></li><li><p>Performing regular inventory of hand tools &nbsp;and changeover following standard procedures.</p></li><li><p>Taking care of the entrusted equipment and machinery</p></li><li><p>Observing proper line awareness and safety.</p></li><li><p>Responsible for ensuring the food safety of the product.</p></li><li><p>Performing other duties as assigned by direct superiors</p></li></ol><br><p><strong>Desired Candidate Profile</strong></p><p>The candidte must be technically inclined in handling machines and hand tools. With atleast 1 year experience as Machine operator. Can work under pressure, a team-player, have good analytical skills and can communicate in English. </p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>We are looking for a dynamic and motivated Person to join our team and build a career in Sales with a US accent to reach out to clients in the USA. Successful candidates will implement a business plan of sales strategy designed to increase sales</strong></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Identify partnership opportunities and create new business opportunities with prospect clients.</p><p>Maintain and develop relationships with existing customers.</p><p>Develop new relationships in an effort to grow business and help company expand.</p><p>Negotiate agreements and close deals.</p><p>Stay updated on the market’s latest news, happenings and major events.</p><p>Qualifications</p><p>Bachelor's degree or equivalent experience</p><p>Strong communication and interpersonal skills</p><p>Proven knowledge and execution of successful development strategies</p><p>Focused and goal oriented.</p><p>Must have professional negotiations skills.</p><p>Languages: English</p><p>Job Types: Full-time, Night Shift</p><p>Contract length: 12 months</p><p></p></section>

Job Description<br>We are seeking a highly skilled and meticulous Corporate Accountant to join the NWS Strategic team in our Dubai office. The successful candidate will be responsible for managing the full accounting function across our UAE and Sri Lanka operations, ensuring accurate financial reporting, regulatory compliance, and the delivery of timely management information to support strategic decision-making by the Board of Directors. <br>This is a hands-on role requiring deep technical accounting knowledge across multiple jurisdictions, strong commercial awareness, and the ability to operate autonomously within a small, high-performing team. The successful candidate will be expected to take full ownership of the accounting function, managing everything from day-to-day bookkeeping through to director-level business intelligence and board reporting. They will work closely with the company’s directors to provide the financial clarity needed to drive sound investment, operational, and growth decisions.<br>Key Responsibilities <br>Financial Accounting and Reporting: • Maintain the general ledger, chart of accounts, and all accounting records for UAE and Sri Lanka entities, ensuring accuracy, completeness, and compliance with applicable accounting standards. • Prepare monthly, quarterly, and annual management accounts, including profit and loss statements, balance sheets, and cash flow reports, for presentation to directors and shareholders.• Produce director-level business intelligence packs, including variance analysis against budget and forecast, key performance indicators, and anomaly flagging. • Ensure the correct separation and classification of capital expenditure and operating expenditure within the accounts to maintain P&L accuracy.• Manage month-end and year-end close processes, including accruals, prepayments, depreciation schedules, and provisions. • Prepare and submit statutory financial statements in line with the reporting requirements of both jurisdictions. <br>Tax Compliance and Regulatory Obligations: • Manage all UAE tax obligations, including VAT registration and filing, Corporate Tax compliance (including transfer pricing documentation where applicable), and Economic Substance Regulations reporting. • Manage all Sri Lanka tax obligations, including income tax, withholding tax, EPF/ETF contributions, and any other statutory filings. • Stay current with changes to tax legislation in both the UAE and Sri Lanka, proactively advising the directors on the impact of any regulatory changes on the business. • Liaise with external auditors, tax consultants, and regulatory authorities in both jurisdictions to ensure full compliance.<br>Cash Flow and Treasury Management:• Prepare and maintain rolling cash flow forecasts, with particular attention to seasonal cash flow patterns and low-season liquidity management. • Monitor bank balances, manage inter-company fund transfers between UAE and Sri Lanka entities, and ensure adequate working capital at all times.• Track and report on loan servicing schedules, including bank loans, shareholder loans, and any other financing arrangements, ensuring all repayment obligations are met on time. • Manage accounts payable and accounts receivable, including aged creditor and debtor analysis, and escalate overdue items to the directors as required.<br>Budgeting and Forecasting:• Support the directors in the preparation of annual budgets and periodic forecasts, ensuring alignment between budgeted and actual revenue and cost lines.• Conduct regular budget-versus-actuals analysis, identifying material variances and providing clear, actionable commentary to directors on the underlying causes.• Maintain and refine Excel-based management accounts templates and financial models used for board-level decision-making. <br>Systems, Tools, and Process Improvement: • Operate as the primary user and administrator of the company’s accounting software platforms, including Zoho Books and Xero, ensuring data integrity and system optimisation.• Develop and maintain robust internal controls, accounting policies, and standard operating procedures to safeguard the company’s financial assets.• Identify opportunities to streamline financial processes, automate routine tasks, and improve the efficiency and accuracy of the accounting function.• Manage the setup and maintenance of any new financial tools, integrations, or reporting dashboards as the business grows. <br>Payroll and Statutory Compliance:• Manage or oversee payroll processing for staff in both jurisdictions, including salary payments, statutory deductions (EPF, ETF, PAYE), service charge distributions, and casual staff payments.• Ensure compliance with all labour and employment-related financial obligations in both the UAE and Sri Lanka.• Maintain accurate payroll records and reconcile payroll costs against budget on a monthly basis.<br>Stakeholder Communication and Ad Hoc Analysis: • Present financial reports and analysis to directors and shareholders in a clear, concise, and commercially meaningful format. • Respond promptly to ad hoc financial queries from the directors, preparing scenario analysis, cost-benefit assessments, and financial projections as required.• Support due diligence, investment appraisal, and financial structuring for any new business ventures or expansion initiatives.<br>Required Qualifications <br>The candidate will require the following qualifications:• A recognised professional accounting qualification such as ACCA, CIMA, CPA, or CA, or a Bachelor’s degree in Accounting, Finance, or a closely related discipline. A Master’s degree or MBA would be advantageous.• Demonstrable experience as a business or corporate accountant, with a minimum of 5 years’ post-qualification experience, including substantive experience working in both Sri Lanka and the United Arab Emirates. • Comprehensive knowledge of UAE VAT legislation and filing requirements, including the ability to manage end-to-end VAT compliance independently.• Comprehensive knowledge of UAE Corporate Tax law, including the preparation and submission of corporate tax returns, transfer pricing considerations, and Economic Substance Regulations reporting. • Strong working knowledge of Sri Lankan tax law, including income tax, withholding tax, EPF/ETF, and other statutory obligations applicable to private limited companies.• Experience working in the hospitality, food and beverage, or tourism sectors would be highly regarded.• Accounting experience gained in Australia would be advantageous, but is not essential.<br>Technical Skills <br>The candidate must demonstrate high proficiency in the following: • Zoho Books — as the primary accounting platform. The candidate must be confident in configuring, operating, and reporting from Zoho Books with minimal supervision. • Xero — working knowledge of Xero is required, including the ability to extract data, run reports, and reconcile transactions. • Microsoft Excel — advanced proficiency is essential, including the ability to build and maintain financial models, management accounts templates, pivot tables, VLOOKUP/XLOOKUP, SUMIFS, conditional formatting, and data validation. The candidate will be expected to work directly in Excel-based reporting tools used by the Board. • Other accounting and ERP platforms — familiarity with additional software such as Quick Books, SAP, or Tally would be beneficial. • Google Workspace and Microsoft 365 — comfortable working across both productivity suites for collaboration and document management.<br>Language Requirements• Fluent in English — full professional proficiency in reading, writing, and spoken communication. All financial reporting, board communication, and stakeholder correspondence is conducted in English. • Fluent in Sinhalese (Sinhala) — full professional proficiency in reading, writing, and spoken communication. Required for liaising with Sri Lanka-based staff, suppliers, banks, and regulatory authorities. • Arabic language skills would be advantageous, particularly for navigating UAE government portals, liaising with local authorities, and supporting Arabic-language documentation requirements. • Any additional languages would be considered a benefit. <br>Key Skills and Attributes <br>The candidate will require the following skills and attributes: • Exceptional attention to detail and a commitment to accuracy in all financial records, reports, and filings. • Strong commercial acumen — the ability to interpret financial data in the context of business performance and communicate insights clearly to non-financial stakeholders. • A proactive, self-starting approach with the ability to work autonomously, manage competing priorities, and meet deadlines consistently without close supervision. • High integrity and discretion when handling sensitive financial information, shareholder data, and confidential business matters. • Excellent organisational and time management skills, with the ability to manage the accounting needs of multiple entities and jurisdictions simultaneously. • Strong interpersonal and communication skills, with the ability to work effectively across cultures and with team members in different locations and time zones. • A solutions-oriented mindset — comfortable identifying problems, proposing practical solutions, and implementing improvements without waiting to be directed. • Resilience and adaptability in a fast-paced, evolving business environment where priorities may shift, and resourcefulness is valued. • A collaborative and team-oriented disposition, while maintaining the independence and professional judgement expected of a qualified accountant. • Willingness to travel to Sri Lanka periodically as required by the business.<br>How to Apply<br>Interested candidates should submit their CV and a brief cover letter outlining their relevant experience across the UAE and Sri Lanka, their proficiency with the accounting platforms listed above, and their availability to commence. Applications should be submitted via Linked In.

Beauty Advisor – Mall of the Emirates KIOSKLocation: Rivage Kiosk, Mall of the Emirates – Dubai<br>ARABIC SPEAKER<br>Role Summary<br>The Beauty Advisor is responsible for representing Rivage professionally at the Mall of the Emirates kiosk, delivering excellent customer service, achieving sales targets, maintaining kiosk standards, and providing customers with a luxury Dead Sea skincare experience.<br>Key Responsibilities<br>Sales & Customer Experience Welcome customers in a professional, friendly, and confident manner. Introduce Rivage products clearly and explain the benefits of Dead Sea minerals and key active ingredients. Perform product demonstrations, including the hand experience ritual, to encourage customer engagement and sales. Recommend suitable products based on customer needs, skin concerns, and preferences. Upsell and cross-sell products to increase basket value. Achieve daily, weekly, and monthly sales targets. Build strong customer relationships and encourage repeat purchases. Product Knowledge & Brand Representation Maintain strong knowledge of all Rivage products, ingredients, usage methods, and best-sellers. Represent Rivage as a premium Dead Sea skincare brand with a professional appearance and communication style. Follow the brand’s sales script, service standards, and product demonstration guidelines. Stay updated on promotions, new launches, offers, and product changes. Kiosk Operations Open and close the kiosk according to company procedures. Ensure the kiosk is clean, organized, fully stocked, and visually presentable at all times. Maintain testers, displays, shelves, price tags, and promotional materials properly. Monitor stock levels and report low-stock items to the supervisor. Receive and arrange stock deliveries when required. Follow mall rules and company policies at all times. Cash Handling & Reporting Handle cash, card payments, and POS transactions accurately. Prepare daily sales reports and submit them on time. Count cash at the end of the shift and follow the company’s cash handling and bank deposit procedures. Report any sales, stock, customer, or operational issues immediately to management. Hygiene & Quality Standards Keep all products, testers, tools, and display areas clean and hygienic. Follow proper hygiene standards during product demonstrations. Ensure products are not damaged, expired, opened incorrectly, or displayed poorly. Maintain a luxury skincare experience for every customer. Teamwork & Discipline Attend shifts on time and follow the approved schedule. Cooperate with team members to ensure smooth daily operations. Support colleagues during busy periods. Follow management instructions, company policies, grooming standards, and mall regulations.<br>Required Skills Strong sales and communication skills. Excellent customer service attitude. Good knowledge or interest in skincare and beauty products. Professional appearance and positive personality. Ability to work in a mall retail environment and stand for long hours. Arabic and English communication skills are preferred.

<ul><li>Own end-to-end service delivery governance across multiple managed services accounts, including service performance, SLA/OLA compliance, contractual deliverables, customer satisfaction and continual improvement</li><li>Conduct structured weekly and monthly service reviews covering SLA achievement, ageing, backlog, recurring incidents, major incidents, problem records, changes, risks, capacity, availability and improvement actions</li><li>Define, track and report account-level KPIs through accurate dashboards, service review packs and executive summaries</li><li>Act as the senior operational point of contact for customers, service owners, account managers, technical teams and third-party vendors</li><li>Manage service escalations, ensure timely communication, drive recovery plans and maintain accountability through closure and customer acceptance</li><li>Identify service risks, scope gaps, demand growth and commercial improvement opportunities; coordinate with sales, account management and delivery leadership as required</li><li>Lead L1 IT Service Desk and service management operations, ensuring effective ticket logging, categorization, prioritization, assignment, escalation, resolution, and closure in line with ITIL practices</li><li>Govern NOC monitoring, event management, alert response, incident coordination, availability monitoring and proactive fault identification across network, server, cloud, and business-critical services</li><li>Maintain operational discipline for shift rosters, handovers, escalation matrices, on-call coverage, knowledge articles, runbooks and standard operating procedures</li><li>Ensure high-quality incident, service request, change, problem, configuration, and knowledge management processes</li><li>Lead major incident management, stakeholder communication, root-cause analysis, and corrective/preventive action tracking</li><li>Manage Production Support teams responsible for monitoring and supporting business-critical applications, interfaces, middleware, batch processes and associated infrastructure</li><li>Coordinate application, database, network, cloud, security and vendor teams to restore services and minimize business impact</li><li>Oversee Jumbo Group infrastructure and helpdesk support resources, including workload allocation, service quality, site support and performance management</li><li>Drive operational readiness, patching coordination, backup monitoring, capacity planning, availability, vulnerability remediation and disaster recovery preparedness with relevant technical owners</li><li>Plan and deliver infrastructure projects including enterprise Wi-Fi, LAN/WAN, server and storage platforms, data center services, cloud migration and cloud services, end-user computing and related upgrades</li><li>Develop project charters, scope, schedules, resource plans, budgets, risk registers, communication plans, acceptance criteria and transition-to-operations plans</li><li>Manage vendors, procurement dependencies, change control, quality assurance, testing, documentation, stakeholder acceptance and project closure</li><li>Ensure every project has clear ownership, security and compliance review, operational readiness, knowledge transfer, support model and measurable benefits</li><li>Lead, coach and develop a large, multi-disciplinary team of service desk analysts, NOC engineers, production support specialists, infrastructure engineers and project resources</li><li>Set individual and team objectives, conduct performance reviews, identify training needs, build succession plans and maintain appropriate shift and leave coverage</li><li>Manage suppliers and subcontractors against contractual SLAs, deliverables, quality, cost and governance requirements</li><li>Promote a culture of ownership, customer service, collaboration, documentation, security awareness and continual improvement</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong practical knowledge of ITIL service management processes and service governance</li><li>ITSM Tools support experience</li><li>ITIL certification is required or strongly preferred</li><li>Proven experience managing multiple customer accounts, service reviews, SLAs, escalations, vendors, and executive stakeholders</li><li>Proven delivery experience across infrastructure projects such as enterprise Wi-Fi/networking, servers, data centre platforms, cloud migrations and cloud services</li></ul>