Head Pastry Jobs in UAE

<p>The General Manager will be responsible for overseeing and streamlining overall business operations by establishing and enforcing Standard Operating Procedures (SOPs) across key functions including Finance, HR, Procurement, Manpower, and Machinery. The role focuses on ensuring operational efficiency, discipline, compliance, and smooth day-to-day functioning of the organization. Key Responsibilities: • Develop, implement, and standardize SOPs across Finance, HR, Procurement, Operations, and Administration • Oversee daily operations to ensure efficiency, productivity, and adherence to company policies • Ensure financial discipline, cost control, and proper coordination with the finance team • Supervise procurement processes, vendor management, and material planning • Manage manpower planning, allocation, and utilization across projects and departments • Oversee the maintenance, allocation, and utilization of machinery and equipment • Drive process improvements to enhance operational effectiveness and reduce inefficiencies • Ensure discipline, compliance, and accountability across all teams • Monitor departmental performance and implement corrective actions where required • Coordinate with department heads to align operations with business objectives • Ensure proper documentation, reporting, and audit readiness across all functions</p><p>Key Skills & Competencies: • Strong operational and process management expertise • In-depth understanding of SOP development and implementation • Leadership and team management skills • Strong problem-solving and decision-making abilities • Knowledge of finance, procurement, HR, and operations functions • High level of discipline, accountability, and attention to detail</p>

Head of Trading Operations (MT5, Bridge & Liquidity Providers) About the Role We are looking for an experienced Head of Trading Operations to lead and manage the technical trading infrastructure of our Forex brokerage. The ideal candidate has hands on experience working with MT5, liquidity providers, bridges, and brokerage operations. You will be responsible for ensuring a stable, fast, and reliable trading environment while working closely with our technology, product, and management teams. Key Responsibilities, Manage and administer Meta Trader 5 (MT5) trading servers., Configure and maintain trading instruments, symbols, leverage, commissions, swaps, spreads, and trading sessions., Integrate and manage liquidity providers through bridges such as One Zero, Prime XM, Your Bourse, or similar technologies., Monitor execution quality, pricing, latency, and overall trading performance., Configure and maintain A Book and B Book routing strategies., Monitor client trading activity, exposure, and risk., Coordinate with liquidity providers to resolve pricing or execution issues., Work closely with developers on API integrations, automation, and platform enhancements., Ensure trading systems remain operational with minimal downtime., Troubleshoot trading infrastructure, bridge connectivity, and MT5 related issues., Assist in onboarding new liquidity providers and trading technologies., Maintain documentation for trading infrastructure and operational procedures. Requirements, Minimum 5 years of experience working with a Forex or CFD brokerage., Strong experience administering Meta Trader 5 (MT5)., Experience with bridge solutions such as One Zero, Prime XM, Your Bourse, or equivalent., Solid understanding of FIX API connectivity., Experience working with liquidity providers and pricing feeds., Strong knowledge of A Book, B Book, hybrid execution models, and risk management., Experience configuring trading symbols, markups, swaps, commissions, and leverage., Strong troubleshooting and analytical skills., Ability to work independently in a fast paced environment. Preferred Qualifications, Experience launching or scaling a Forex brokerage., Knowledge of brokerage CRM platforms., Experience with multiple liquidity providers and liquidity aggregation., Understanding of trading plugins, dealer tools, and execution optimization., Familiarity with regulatory and operational best practices for Forex brokerages. What We Offer, Opportunity to build and scale a fast growing Forex brokerage., Competitive salary based on experience., Remote or hybrid working opportunities., A highly technical environment with the freedom to implement best practices and modern trading infrastructure.

Head of Operations???? Location: Al Hamriyah, Sharjah, UAE???? Salary: AED 20,000 – 25,000 per month<br>About the Role We are seeking an experienced Head of Operations to lead and optimize operations within our second-hand apparel and footwear business. This leadership role is responsible for overseeing day-to-day operational activities, managing warehouse and logistics coordination, leading blue-collar teams, and ensuring smooth product handling from receipt to dispatch. The ideal candidate has a strong operational background, excellent people management skills, and hands-on experience with textile shredding machinery and warehouse operations.<br>Key Responsibilities Lead and manage overall operational activities across the facility. Supervise loading and unloading operations to ensure efficiency, accuracy, and safety. Oversee product grading processes, ensuring quality standards are consistently maintained. Build and maintain strong relationships with business partners and customers. Understand partner requirements and ensure operational processes meet their expectations. Coordinate closely with the logistics department to ensure timely movement of goods. Manage and lead large blue-collar workforce, including workforce planning, supervision, and performance management. Monitor operational KPIs and implement process improvements to increase productivity. Ensure compliance with health, safety, and company operational standards. Drive operational excellence while maintaining cost efficiency.<br>Requirements Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field is preferred.10+ years of experience in operations management, preferably within the second-hand apparel, footwear, textile recycling, garment manufacturing, or warehouse industry. Proven experience managing warehouse operations, including loading, unloading, and inventory flow. Strong experience in product grading and quality control processes. Hands-on knowledge and operational experience with textile shredding machines is mandatory. Experience managing large blue-collar teams in a warehouse or industrial environment. Strong leadership, communication, and stakeholder management skills. Ability to coordinate effectively with logistics and cross-functional teams. Excellent problem-solving, planning, and decision-making abilities.<br>Preferred Experience Second-hand clothing or footwear industry Textile recycling or garment processing Warehouse and distribution operations Industrial manufacturing environment<br>If you have a proven track record in leading operations, managing large teams, and driving operational efficiency in the textile or second-hand apparel industry, we'd love to hear from you.???? jobs@elitehrconsultancy.com???? Whats App: https://wa.me/971551226879???? www.elitehrconsultancy.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Ghobash Group capitalizes on opportunities within promising industry sectors by either acquiring existing companies or establishing new businesses. Aligned with the needs of a growing portfolio, the Group established Aban Investment to administer a host of centralized business functions (finance, legal, HR, marketing, etc.) all aimed at delivering greater cost efficiencies, value and best practices to each of its business units.</p><br><br>Job Description<br><p>The Portfolio Manager - Private Markets oversees the Group’s Private Markets sub-portfolio, ensuring alignment with investment guidelines, risk limits, and long-term value objectives. To manage the Private Markets portfolio of the Group and achieve consistent investment returns and alpha over medium/long-term period based on return/risk profile set by the Group and market conditions, with a focus on Developed Markets (North America, and to a lesser extent Europe and Asia).</p><br><ul><li>To develop and implement an approved portfolio strategy by the Investment Committee, with the support and supervision of the CIO, with the intent of a long-term compounding approach.</li><li>To screen for new investment ideas, including funds and co-investments across Private Equity (Buyout, Secondary and Venture Capital / Growth), Private Debt and Real Assets.</li><li>To conduct deep research and analysis of funds and companies, as well as sector, regional, economic and asset class trends.</li><li>To stay abreast of market and macro-economic trends that may change the investment landscape over the mid to long term.</li><li>To draft and present investment material to the Investment Committee.</li><li>To monitor the portfolio – monitoring latest news/developments on the underlining companies in the portfolio as well as any possible macro-economic impacts.</li><li>To develop and implement internal controls to safeguard the assets of the portfolio.</li><li>To manage private markets resources efficiently.</li><li>To supervise operational functions of the investment activity including investment banks and other relationships.</li><li>To report to Investment Committee based on agreed framework with the Chief Investment Officer.</li><li>To represent the Group effectively and professionally and develop and maintain frequent relationships within the investment community – e.g., fund managers, investment banks, secondary advisors, placement agents, brokers, investors, government regulators etc.</li><li>To be an advocate of the Group’s brand within the managers’ community and get access to constrained capacity investment opportunities.</li><li>To understand and effectively measure the risks of the Private Markets portfolio in the context of the broader Group asset allocation.&nbsp;&nbsp;</li></ul><br>Qualifications<br><ul><li>Bachelor’s degree combined with an MBA or Master’s in Finance/Accounting</li><li>CFA is preferred&nbsp;</li><li>10+ years of work experience in private markets investments</li><li>Hands-on experience with fundamental analysis, due diligence and corporate valuation</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.</span><br><span>• &nbsp; &nbsp;This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. &nbsp;Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Drive the Global Implementation and Cash Client Service Group Strategy within respective Cluster/Country, includes identifying and/or creating opportunities to uplift and/or re-establish the profile/identity of the Global Implementation and Cash Client Service Group team&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure active engagement and ongoing alignment with the wider TB business strategy &amp; priorities</span><br><span>• &nbsp; &nbsp;Build in sustainability when developing frameworks and/or redesigning processes, systems, and operating models</span><br><span>• &nbsp; &nbsp;Collaboratively design a suite of capabilities and services in line with respective client tiering, participation for bespoke services in collaboration with partners</span><br><span>• &nbsp; &nbsp;Lead the roll-out of Client Implementation and Cash Client Service Group Harmonization&nbsp;</span><br><span>• &nbsp; &nbsp;Fronting client conversations (Treasury, CFO above) on key pitches to driver overall TB proposition</span><br><span>• &nbsp; &nbsp;Drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions&nbsp;</span><br><span>• &nbsp; &nbsp;Develop regular connect sessions with clients as part of building client relationships, including actively participating in various client forums/events/conferences, strategic discussions, etc.</span><br><span>• &nbsp; &nbsp;Develops, owns, and drives strategic plan/roadmap of client deal management within respective Cluster/Country, ensuring alignment with overall TB Groups and respective Cluster/Country strategies</span><br><span>• &nbsp; &nbsp;Drives strategic plan/roadmap of client deal management&nbsp;</span></p><br><br> <br><p><span><strong>Business</strong></span><br><span>• &nbsp; &nbsp;Drive a continuous improvement model; with the aim to drive efficiency and simplified client experience, ensuring appropriate implementation model is “fit” for clients + TB business priorities, etc.; Including: Client engagement model to mirror client organizations, Harmonization and alignment across partner groups etc.</span><br><span>• &nbsp; &nbsp;Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders.</span><br><span>• &nbsp; &nbsp;Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums.</span><br><span>• &nbsp; &nbsp;Provide expertise advice for change/ transition management for Implementation</span><br><span>• &nbsp; &nbsp;Proactively identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners</span><br><span>• &nbsp; &nbsp;Identify opportunities to improve existing operating model, including the current resourcing, location and client footprint strategy aligned with implementation structure</span><br><span>• &nbsp; &nbsp;Develop an approach to build bench strength within the respective Cluster/Country</span><br><span>• &nbsp; &nbsp;Drive succession planning to actively manage attrition</span><br><span>• &nbsp; &nbsp;Actively managing costs; including identifying opportunities to reduce costs</span><br><span>• &nbsp; &nbsp;Actively drive the management of team productivity and capacity in relation to onshore and offshore activities&nbsp;</span><br><span>• &nbsp; &nbsp;Represent Implementation in Management forums; clearly articulate achievements (including landmark deals), product/client feedback, key challenges, etc. to help drive visibility of the Implementation team across the business</span></p><br><br> <br><p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Ensures effective and disciplined usage of the Implementation Management system for self and team</span><br><span>• &nbsp; &nbsp;Has product knowledge in both cash, trade and other TB products in scope</span><br><span>• &nbsp; &nbsp;Drive overall Client + Project Management discipline, including effective usage of tools and systems, ensuring trusted and accurate data for reporting, and planning purposes, including oversight of key deals turnaround times management and feedback loops to business / support partners</span><br><span>• &nbsp; &nbsp;Active engagement in key RFP and provide guidance to Implementation managers in providing RFP/RFI responses on the implementation component as part of the Deal team</span><br><span>• &nbsp; &nbsp;Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs&nbsp;</span><br><span>• &nbsp; &nbsp;Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements&nbsp;</span><br><span>• &nbsp; &nbsp;Develop and nurture client relationships to ensure the products and services remain aligned to client needs</span><br><span>• &nbsp; &nbsp;Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.</span><br><span>• &nbsp; &nbsp;Oversee the overall Project Management of the end-to-end implementation cycle of key deals (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)</span><br><span>• &nbsp; &nbsp;Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training</span><br><span>• &nbsp; &nbsp;Seamlessly transition the implemented product and services to service teams for BAU client servicing</span><br><span>• &nbsp; &nbsp;Drive focus on sustainability when considering Implementation’s global strategy, processes, systems, and operating model, as well as in delivering the implementation</span><br><span>• &nbsp; &nbsp;Work with Technology and Operations to design and implement platforms / ecosystem to support TB products</span><br><span>• &nbsp; &nbsp;Understand and utilize emerging technologies and innovations to improve product offerings and meet evolving client needs</span><br><span>• &nbsp; &nbsp;Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience for the clients&nbsp;</span><br><span>• &nbsp; &nbsp;Adopt emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes</span></p><br><br> <br><p><span>• &nbsp; &nbsp;Constructively drives an integrated approach with partners to capture client feedback opportunities&nbsp;</span><br><span>• &nbsp; &nbsp;Drive post implementation activities, including:</span><br><span>o &nbsp; &nbsp;Post Implementation Surveys</span><br><span>o &nbsp; &nbsp;Sharing constructive client feedback with relevant partners</span><br><span>o &nbsp; &nbsp;Utilising feedback to continuously improve our implementation quality and cycle times</span><br><span>• &nbsp; &nbsp;Monitor, track, and resolve client service issues through structured service management practices.</span><br><span>• &nbsp; &nbsp;Participate in regular service review meetings and ensure agreed actions are completed.</span><br><span>• &nbsp; &nbsp;Maintain accurate client service issue logs and drive timely resolution of identified concerns.</span><br><span>• &nbsp; &nbsp;Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes.</span><br><span>• &nbsp; &nbsp;Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders.</span><br><span>• &nbsp; &nbsp;Ensure client complaints are logged and managed in line with the Bank's Complaints Policy.</span><br><span>• &nbsp; &nbsp;Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance.</span><br><span>• &nbsp; &nbsp;Help drive sustainability when considering processes, systems, and operating model</span><br><span>• &nbsp; &nbsp;Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs</span><br><span>• &nbsp; &nbsp;Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify/improve business processes</span></p><br><br> <br><p><span><strong>People &amp; Talent</strong></span><br><span>• &nbsp; &nbsp;Create a safe, inclusive, and collaborative environment for all team members</span><br><span>• &nbsp; &nbsp;Promote growth and development and ensure team members have active development/growth plans</span><br><span>• &nbsp; &nbsp;Encourage open and regular transparent conversations, including two-way feedback loops</span><br><span>• &nbsp; &nbsp;Provide ongoing mentorship and guidance&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure appropriate succession plans are in place</span><br><span>• &nbsp; &nbsp;Adopt and drive a data driven culture</span><br><span>• &nbsp; &nbsp;Create a culture of trust and continuous learning mindset</span><br><span>• &nbsp; &nbsp;Encourage an environment of high performance, growth, and career mobility</span><br><span>• &nbsp; &nbsp;Create internal identity/visibility and actively participate in external awards/surveys</span><br><span>• &nbsp; &nbsp;Foster effective leadership at every level</span><br><span>• &nbsp; &nbsp;Develop, own and drive diversity and inclusion&nbsp;</span><br><span>• &nbsp; &nbsp;Create training plans to build on technical competencies for effective project management</span><br><span>• &nbsp; &nbsp;Foster a safe environment to encourage team members to be brave and speak out</span></p><br><br> <p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Collaboratively drive a holistic data management framework for Implementation and Cash Client Service system, driving a consistent definition and usage of attributes and reference data across all Clusters, including proactively addressing data quality issues</span><br><span>• &nbsp; &nbsp;Ensure adherence to all local regulatory, legal and compliance requirements</span><br><span>• &nbsp; &nbsp;Adherence to all bank’s policy and standards, including eLearning courses for entire team</span><br><span>• &nbsp; &nbsp;Effective governance of business controls; including developing new business controls if gaps are identified</span><br><span>• &nbsp; &nbsp;Proactive risk management; includes delivery + operational risks</span><br><span>• &nbsp; &nbsp;Chair Cluster/Country Implementation Governance forums; drive key discussion points on deal status alignment (F2B), openly discuss issues and collaboratively solve issues where possible</span><br><span>• &nbsp; &nbsp;Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management</span></p><br><br> <br><p><span><strong>Governance</strong></span><br><span>• &nbsp; &nbsp;Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)</span><br><span>• &nbsp; &nbsp;Ensure implementation governance controls are properly executed by the teams</span><br><span>• &nbsp; &nbsp;Assist with the governance of business controls; including identifying opportunities to develop new business controls&nbsp;</span><br><span>• &nbsp; &nbsp;Participate in Cluster/Country Implementation Governance forums to support Cluster Head/Lead and/or Country Head/Lead</span><br><br><span><strong>Regulatory &amp; Business Conduct</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)</span><br><span>• &nbsp; &nbsp;Keep abreast with changing regulatory requirements and provide advisory support to clients</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Completion of all mandatory risk and compliance training including e-learning within stated timeframes</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• &nbsp; &nbsp;Global &amp; Cluster Implementation Heads, Program Execution Head</span><br><span>• &nbsp; &nbsp;Transaction Banking Sales and Coverage MT and directs</span><br><span>• &nbsp; &nbsp;Transaction Banking MT and directs</span><br><span>• &nbsp; &nbsp;Cluster and Country MT</span><br><span>• &nbsp; &nbsp;COO and directs</span><br><span>• &nbsp; &nbsp;Service MT and directs</span><br><span>• &nbsp; &nbsp;DCS MT and directs</span><br><span>• &nbsp; &nbsp;Technology delivery teams MT and directs (PSS, etc.)</span></p><br><br> <p><span>External</span><br><span>• &nbsp; &nbsp;Treasury Senior Stakeholders</span><br><span>• &nbsp; &nbsp;Client Senior Stakeholders (all segments)</span><br><span>• &nbsp; &nbsp;Third Party Providers</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Application Programming Interfaces (APIs)</span><br><span>• &nbsp; &nbsp;Client experience, behaviours and preferences</span><br><span>• &nbsp; &nbsp;Operational Risk</span><br><span>• &nbsp; &nbsp;Change/ Project Management</span><br><span>• &nbsp; &nbsp;System and technology integration</span><br><span>• &nbsp; &nbsp;Communication &amp; Presentation skills</span><br><span>• &nbsp; &nbsp;Stakeholder Management</span><br><span>• &nbsp; &nbsp;Strategic Thinking</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;15+ years of banking and finance industry experience or similar industry</span><br><span>• &nbsp; &nbsp;15+ years’ experience in Client Implementation with strong delivery focus&nbsp;</span><br><span>• &nbsp; &nbsp;Has strong project management disciplines</span><br><span>• &nbsp; &nbsp;Extensive knowledge in API, system and technology integrations, and Transaction Banking products</span><br><span>• &nbsp; &nbsp;Creative problem-solver with a strategic mindset&nbsp;</span><br><span>• &nbsp; &nbsp;Outstanding written and verbal communication skills, including presentation skills</span><br><span>• &nbsp; &nbsp;Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset</span><br><span>• &nbsp; &nbsp;Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)</span><br><span>• &nbsp; &nbsp;Experience in managing a team where team members are in multiple countries</span><br><span>• &nbsp; &nbsp;Proven track record of successfully delivering large, complex, and cross-border deals</span><br><span>• &nbsp; &nbsp;PMP certification is a plus</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

Head of Technical Support & Service Operations Abu Dhabi<br>Key Responsibilities Lead enterprise L2 Technical Support operations, ensuring effective service ownership, runbooks, knowledge management, and L3/vendor escalation. Drive service restoration, troubleshooting, incident resolution, and operational readiness for critical digital services. Manage recurring issue analysis, Known Error Management (KEDB), root cause analysis, and permanent resolution with engineering and vendor teams. Improve monitoring, observability, alert tuning, automation, self-service, and operational dashboards to enhance service reliability. Oversee SLA/XLA performance, service health, ticket quality, backlog management, and support governance. Lead and mentor high-performing technical support teams while driving continuous improvement across enterprise IT operations. Required Skills12+ years of experience in Technical Support, IT Operations, Application Support, Service Operations, or Production Support, including leadership experience. Strong expertise in L2/L3 support models, Incident, Problem & Change Management, ITIL/ITSM, and Service Now. Hands-on experience supporting enterprise applications, cloud platforms, infrastructure, APIs, databases, networks, and monitoring tools. Experience with automation, observability, monitoring platforms, runbooks, knowledge management, and service improvement initiatives. Excellent stakeholder and vendor management skills in large enterprise or government environments. Preferred Experience in government or highly regulated organizations. ITIL, Service Now, Cloud, Observability, or Automation certifications

Head of Technical Support & Service Operations Abu Dhabi<br>Key Responsibilities Lead enterprise L2 Technical Support operations, ensuring effective service ownership, runbooks, knowledge management, and L3/vendor escalation. Drive service restoration, troubleshooting, incident resolution, and operational readiness for critical digital services. Manage recurring issue analysis, Known Error Management (KEDB), root cause analysis, and permanent resolution with engineering and vendor teams. Improve monitoring, observability, alert tuning, automation, self-service, and operational dashboards to enhance service reliability. Oversee SLA/XLA performance, service health, ticket quality, backlog management, and support governance. Lead and mentor high-performing technical support teams while driving continuous improvement across enterprise IT operations. Required Skills12+ years of experience in Technical Support, IT Operations, Application Support, Service Operations, or Production Support, including leadership experience. Strong expertise in L2/L3 support models, Incident, Problem & Change Management, ITIL/ITSM, and Service Now. Hands-on experience supporting enterprise applications, cloud platforms, infrastructure, APIs, databases, networks, and monitoring tools. Experience with automation, observability, monitoring platforms, runbooks, knowledge management, and service improvement initiatives. Excellent stakeholder and vendor management skills in large enterprise or government environments. Preferred Experience in government or highly regulated organizations. ITIL, Service Now, Cloud, Observability, or Automation certifications

We are looking for an experienced and strategic Head of Studies & Research to lead our research function and support evidence-based decision-making. The successful candidate will oversee research initiatives, develop departmental strategies, manage budgets, and collaborate with key stakeholders to deliver high-quality studies that support organizational objectives.<br><br>Key Responsibilities Lead and manage the Studies & Research Section. Develop and implement the department's strategic and operational plans. Conduct benchmarking studies, perform data analysis, and develop feasibility studies to support strategic initiatives, policy formulation, and evidence-based decision-making. Prepare and oversee annual research plans, including short-, medium-, and long-term studies. Conduct and supervise technical, analytical, and sector-specific research. Establish and maintain research databases and knowledge repositories. Collaborate with universities, research institutions, and industry experts. Monitor departmental KPIs and prepare performance reports. Manage the department's budget and resources. Foster strong relationships with internal and external stakeholders. Ensure research outputs align with organizational priorities and best practices<br>.<br>Qualifications & Experience Bachelor's Degree / Master's Degree with 6 years' experience in Benchmarking, Feasibility Studies & Data Analytics. Professional certifications in organizational excellence, strategic management, innovation, or leadership are preferred. Strong leadership, analytical, research, and project management skill<br>s.

<p>One of the leading Oil & Gas Engineering Design and manufacturing company in Dubai is looking for an Engineering Manager. Purpose & Scope: • To ensure that all projects are accurately budgeted, planned, executed and delivered on time and in line with company procedures and guidelines, meeting customer requirements. • Projects require this individual to engage in a multi-discipline engineering scope of work. Work closely with Head of Engineering involving in all technical elements of design, engineering, proposal preparation and projects. Responsibilities & Duties : Engineering + Commercial Thinking • Support the estimation and proposal process for new opportunities • Break down client requirements and translate them into practical, buildable solutions • Contribute to pricing strategies by understanding materials, fabrication, and risk • Identify gaps, assumptions, and potential risks early • Apply value-engineering principles • Review project progress, cost and lesson learned • Produce the technical and commercial input for all enquiries with traceable • costing, ensuring that adequate provision is made to cover all project risks. • Design Interpretation & Problem Solving • Read and interpret technical drawings (GA, fabrication, assembly, • electrical where relevant) • Use first-principles thinking to solve engineering challenges • Review electrical documentation in-line with international, project and industry specific specifications Project Management • Plan, organize, direct, control, and evaluate the activities and operations of a multidiscipline engineering team • Plan, schedule and monitor project progress as per the agreed project schedule, ensuring on time project delivery, meeting customer expectations. • Subcontractor coordination to execute the project in line with project scope and best industry codes and standards, within target schedule, at the budget cost and project quality parameters, maximizing capacity utilization and minimizing waste. Technical Coordination • Work with internal teams (design, production, projects) to validate feasibility • Support review of drawings, documentation, and technical submissions • Assist in aligning design intent with practical manufacturing and installation realities • Conduct client site visits and surveys • Provide technical support to the commissioning teams • Provide technical support / remote troubleshooting on existing installations</p><p>a) Academic Qualification: • Graduate / Bachelor’s Degree in Engineer or equivalent • Project Management qualification preferred b) Experience & Background: • Minimum of 8 years of experience in production, operations, project management, or construction in modular and structural fabrication industry in senior position including overseas experience. • 5 years at leadership level as Project Manager or equivalent is preferred • Experience with structured FEED / EPC Contractors is preferred • Familiar with the Engineering Standards such as API, NFPA, ASME, BS / EN etc. • Analytical and mathematical mind, capable of evaluating and solving complex engineering problems c) Technical Requirements: • Thorough understanding of contract administration, documentation and EPCM practices • Project management • Project methodology • Change management • Value engineering • Manufacturing, modular and structural fabrication, construction and • production • Supply chain processes • Computer Skills (Microsoft, Microsoft, MS Project / Primavera) • English Proficiency</p>

General Manager – 200 Health Industry: Health Tech / Digital Health / Longevity & Preventative Health<br>Position: General Manager About 200 Health200 Health is a Health Tech platform focused on helping people better understand and optimise their health. Through advanced blood testing and Biological Age analysis, the platform translates complex health data into clear, visual insights and personalised recommendations that enable smarter, data-driven health decisions. The platform assesses areas including biological and functional age, metabolic health, cardiovascular health, inflammation and recovery, nutrients, hormones, and other health panels.200 Health provides health insights and recommendations, while medical decisions and treatments are delivered independently through healthcare providers and partner clinics. The Role We are looking for an entrepreneurial and commercially driven General Manager to lead 200 Health through its next stage of growth. This is a senior leadership role with responsibility for the overall performance of the business, including strategy, P&L, commercial growth, operations, partnerships, customer experience, and team leadership. The ideal candidate will bring strong experience within Health Tech, digital health, diagnostics, preventative healthcare, longevity, wellness technology, or a related healthcare business, with a track record of building and scaling commercially successful businesses. Key Responsibilities Own the overall strategy, P&L and commercial performance of 200 Health. Develop and execute the company's growth and market expansion strategy. Build scalable operating processes across the customer journey. Drive customer acquisition, engagement, retention and lifetime value. Identify and develop strategic partnerships with clinics, healthcare providers, laboratories and other relevant partners. Oversee the commercial development of 200 Health's testing, insights and recommendation ecosystem. Work closely with product and technology teams to continuously improve the digital customer experience. Use customer, health and commercial data to identify opportunities for growth and optimisation. Develop new revenue opportunities, partnerships and distribution channels. Establish KPIs and dashboards across growth, operations, customer experience and financial performance. Recruit, develop and lead a high-performing multidisciplinary team. Ensure the business operates effectively within the appropriate healthcare, data privacy and regulatory frameworks. Work closely with founders/shareholders on strategy, budgets, investment priorities and long-term business development.<br><br>What We're Looking For Significant leadership experience as a General Manager, Country Manager, Business Unit Head, Commercial Director, COO, Managing Director or similar senior role. Strong experience within Health Tech or healthcare, ideally including digital health, diagnostics, laboratory services, longevity, preventative health, personalised healthcare or wellness technology. Proven experience taking ownership of P&L and business performance. Strong commercial mindset with experience driving revenue and customer growth. Experience building partnerships across the healthcare ecosystem. Strong understanding of digital products and technology-enabled customer journeys. Ability to operate successfully in a high-growth, entrepreneurial environment. Strong analytical skills and comfort making data-driven decisions. Experience building and managing cross-functional teams. Excellent stakeholder management, communication and leadership skills.<br><br>Preferred Background We would be particularly interested in candidates coming from businesses operating in:Digital Health / Health Tech • Diagnostics & Blood Testing • Longevity & Preventative Health • Personalised Medicine • Healthcare Platforms • Consumer Healthcare • Wellness Technology • Telehealth • Health Data & Analytics What Success Looks Like The General Manager will establish 200 Health as a scalable, commercially successful Health Tech business while delivering a high-quality customer experience and building a strong ecosystem of healthcare and clinical partners. The ultimate objective is to help customers achieve a clearer understanding of their health, make smarter data-driven decisions, and support long-term health performance and longevity.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><b><span><strong>أهداف الوظيفة</strong></span></b></span></p><br><p><span><span>الإشراف على عمليات المرافق والمنشآت والأصول المرتبطة بها</span><span>وضمان استدامة </span><span>,</span><span>جاهزية المباني والبنية التحتية وكفاءة تشغيلها وصيانتها من خلال تطبيق أفضل الممارسات والمعايير الحكومية في إدارة المرافق والإشراف على المشاريع والخدمات المساندة وعقود التشغيل والصيانة، بما يضمن توفير بيئة عمل آمنة ومستدامة وفعالة تدعم استمرارية الأعمال وتحقيق الأهداف الاستراتيجية للهيئة.</span></span></p><br><p><span><span><strong>المسؤوليات والواجبات القيادية</strong></span></span></p><br><p><span><span><strong>الشؤون الاستراتيجية</strong></span></span></p><br><p><span><span>·</span></span><span><span>وضع و اعتماد الخطط والأهداف التشغيلية </span><span>الخاصة بقسم</span><span> بقسم المرافق والمنشآت بما يتماشى مع الخطط الاستراتيجية للإدارة وبما يتفق مع إجراءات و سياسات هيئة تنمية المجتمع.</span></span></p><br><p><span><span>·</span></span><span><span>تطوير و اعتماد السياسات والإجراءات بهدف تحسين مرافق ومنشآت هيئة تنمية المجتمع بما يضمن توفير بيئة عمل آمنة ومستدامة.</span></span></p><br><p><span><span>·</span></span><span><span>إعداد الخطط التشغيلية واعتمادها لشركات التعهيد وموفري خدمات الصيانة والحراسة والتنظيف والضيافة بهدف تحسين بيئة العمل في الهيئة.</span></span></p><br><p><span><span>·</span></span><span><span>إعداد ومتابعة تطبيق سياسات وضوابط الصحة والسلامة المهنية في المرافق والبيئة الواجب مراعاتها عند استخدام الموظفين للمرافق والمنشآت والمباني التابعة لها.</span></span></p><br><p><span><span><strong>الشؤون المالية</strong></span></span></p><br><p><span><span>·</span></span><span><span>إعداد الميزانية السنوية لقسم المرافق والمنشآت والحصول على الإعتمادات اللازمة ومتابعة التنفيذ لضمان الاستخدام الصحيح بالتماشي مع السياسات المالية.</span></span></p><br><p><span><span>·</span></span><span><span>تقدير الاحتياجات المالية السنوية ومتابعة الإنفاق الفعلي وتحليل التكاليف التشغيلية واقتراح فرص التحسين وترشيد المصروفات بما يحقق الكفاءة المالية.</span></span></p><br><p><span><span><strong>التطوير</strong></span></span></p><br><p><span><span>·</span></span><span><span>بث روح القيادة، وإدارة الموظفين وتحفيزهم ووضع أهداف لهم، واستعراض أداء الموظفين، والتوصية بالبرامج التدريبية الملائمة، وتقديم المشورة بشأن إدارة الموارد لموظفي قسم المرافق والمنشآت بهدف تحقيق الأهداف العامة للإدارة والهيئة.</span></span></p><br><p><span><span><strong>المسؤوليات والواجبات التشغيلية</strong></span></span></p><br><p><span><span>1.</span><span>دراسة الاحتياجات الحالية والمستقبلية للمباني والمساحات التشغيلية وإعداد الخطط طويلة المدى لتطوير المرافق واستغلال المساحات بكفاءة، بما يدعم النمو المؤسسي والتوسع المستقبلي للهيئة بناءً على الخدمات والمبادرات والمشاريع الاستراتيجية المتوقعة.</span></span></p><br><p><span><span>2.</span><span>إدارة مشاريع تطوير وتأهيل وتطوير المباني والمنشآت بدءاً من تحديد الاحتياجات وإعداد المتطلبات الفنية ومراجعة التصاميم وحتى الإشراف على التنفيذ والاستلام النهائي وفق المواصفات والمعايير الحكومية المعتمدة.</span></span></p><br><p><span><span>3.</span><span>إدارة مشاريع تطوير وتأهيل وتوسعة المباني والمنشآت، بدءاً من تحديد الاحتياجات وإعداد المتطلبات الفنية ومراجعة التصاميم، وصولاً إلى الإشراف على التنفيذ والاستلام النهائي وفق المواصفات والمعايير الحكومية المعتمدة.</span></span></p><br><p><span><span>4.</span><span>الإشراف على تنفيذ برامج الصيانة الوقائية والدورية والتصحيحية للمباني والأنظمة الفنية ومتابعة معالجة الأعطال الفنية وفق الأطر الزمنية المعتمدة من خلال </span><span>متابعة تنفيذ الخطط الدورية للصيانة عبر الأنظمة الإلكترونية المعتمدة وإجراء الزيارات الميدانية الدورية ومراقبة مؤشرات الأداء </span><span>بما يضمن استمرارية الأعمال ورفع كفاءة المرافق.</span></span></p><br><p><span><span>5.</span><span>إدارة العقود والاتفاقيات الخاصة بالمرافق والخدمات الفنية من خلال الإشراف على إعداد نطاقات العمل والمواصفات الفنية لعقود الصيانة والتشغيل والخدمات المساندة ومتابعة أداء المتعاقدين وتقييم جودة الخدمات المقدمة والتحقق من التزامهم بمستويات الخدمة المتفق عليها واتخاذ الإجراءات التصحيحية اللازمة.</span></span></p><br><p><span><span>6.</span><span>ضمان الامتثال لمتطلبات الصحة والسلامة المهنية والبيئة من خلال التعاون مع الجهات المختصة لتطبيق معايير الصحة والسلامة المهنية والبيئة داخل جميع المرافق والتأكد من الالتزام بمتطلبات الدفاع المدني والجهات الرقابية والإشراف على تنفيذ خطط الطوارئ والإخلاء وإدارة الأزمات.</span></span></p><br><p><span><span>7.</span><span>الإشراف على تشغيل وصيانة البنية التحتية للمرافق وضمان التشغيل المستمر والفعال لأنظمة البنية التحتية والخدمات الهندسية بما يشمل أنظمة الكهرباء والمياه والتكييف والتهوية والمصاعد والإضاءة ومتابعة جاهزيتها؛ </span><span>واعتماد برامج الصيانة الوقائية ومراجعة تقارير تحليل الأعطال المتكررة</span><span> وذلك</span></span><span><span>لضمان استمرارية الخدمة ورفع كفاءة التشغيل</span><span>.</span></span></p><br><p><span><span>8.</span><span>الإشراف على تنفيذ وتطوير مبادرات الاستدامة وكفاءة استخدام الموارد وتطوير وتنفيذ برامج ترشيد استهلاك الطاقة والمياه وتحسين كفاءة الموارد م</span><span>ن خلال مراقبة مؤشرات استهلاك الطاقة والمياه، وتحليل البيانات التشغيلية</span><span>واقتراح الحلول والتقنيات المستدامة التي تسهم في خفض التكاليف التشغيلية ودعم أهداف الاستدامة البيئية للهيئة.</span></span></p><br><p><span><span>9.</span><span>إدارة الأصول والمرافق من خلال الإشراف على متابعة تسجيل وتوثيق الأصول العقارية والتجهيزات والمعدات التابعة للهيئة والأنظمة الرقمية المعتمدة وضمان تحديث بياناتها وإدارة دورة حياتها والتأكد من تنفيذ أعمال الجرد الدوري وفق السياسات المعتمدة.</span></span></p><br><p><span><span>10.</span><span>الإشراف على الامتثال للمعايير الهندسية ومتطلبات الجودة المؤسسية</span><span>من خلال تطوير أدلة ومعايير إدارة المرافق والمنشآت ومراجعة التصاميم والمواصفات الفنية للمشاريع والعقود وإجراء عمليات المراجعة الدورية لضمان الالتزام بأفضل الممارسات والمعايير الحكومية المعتمدة.</span></span></p><br><p><span><span>11.</span><span>الإشراف على تجهيز وتأثيث المرافق ومواقع العمل والمكاتب والمرافق الجديدة </span><span>من خلال تخطيط المساحات المكتبية وتحديد الاحتياجات التشغيلية</span><span>وتطوير بيئة العمل بما يتوافق مع متطلبات الجهات التنظيمية ومتابعة توزيع الأثاث والمعدات واستغلال المساحات بكفاءة.</span></span></p><br><p><span><span>12.</span><span>الإشراف على خدمات الأمن والحراسة وحماية الأصول والمرافق</span><span>من خلال متابعة أداء شركات الأمن ومراقبة أنظمة التحكم بالدخول والخروج وأنظمة المراقبة الأمنية ومتابعة إجراء التقييمات الدورية للمخاطر لضمان سلامة المرافق والموجودات.</span></span></p><br><p><span><span>13.</span><span>إدارة المخاطر واستمرارية الأعمال المتعلقة بالمرافق من خلال تحديد وتقييم المخاطر التشغيلية والفنية المرتبطة بالمرافق والمنشآت والعمل على وضع خطط المعالجة والاستجابة وضمان جاهزية المرافق لدعم استمرارية الأعمال و</span><span>تقديم الخدمات دون انقطاع</span><span>.</span></span></p><br><p><span><span>14.</span><span>إدارة عمليات التحول الرقمي وتطبيق الحلول الذكية في إدارة المرافق من خلال تبني أنظمة إدارة المرافق المحوسبة (</span><span>CAFM</span><span>) وتقنيات المباني الذكية وإنترنت الأشياء وتحليل البيانات التشغيلية لدعم اتخاذ القرار وتحسين كفاءة الخدمات وذلك بالتعاون مع إدارة التحول الرقمي والتقنيات المستقبلية.</span></span></p><br><p><span><span>15.</span><span>تعزيز الشراكات والتنسيق مع الجهات الحكومية والخدمية ذات العلاقة</span><span>من خلال إدارة العلاقات التشغيلية مع الجهات التنظيمية ومزودي الخدمات والبلدية والدفاع المدني والجهات الخدمية الأخرى ومتابعة متطلبات التصاريح والاعتمادات الفنية بما يضمن استمرارية الخدمات وسرعة إنجاز المتطلبات التشغيلية للمرافق والمنشآت.</span></span></p><br><p><span><span>16.</span><span>إعداد ورفع التقارير التشغيلية والاستراتيجية الخاصة بالمرافق والمنشآت</span><span>من خلال تحليل مؤشرات الأداء </span><span>وتقارير الإنجاز </span><span>ونتائج أعمال الصيانة والتشغيل ومستويات الالتزام التعاقدي، وتقديم التوصيات التطويرية للإدارة العليا لدعم اتخاذ القرارات وتحسين جودة الخدمات</span><span>.</span></span></p><br><p><span><span>17.</span><span>الإلتزام بسياسات وإجراءات أمن المعلومات المعتمدة بالهيئة والعمل على الامتثال بالضوابط لضمان سرية المعلومات</span></span></p><br><p><span><span>18.</span><span>أية مهام واختصاصات أخرى في نطاق مسئوليات الوظيفة.</span></span></p><br> <p><span><span><strong>المتطلبات التعليمية</strong></span></span></p><br><p><span><span>·</span></span><span><span>بكالوريوس في </span><span>الهندسة المدنية أو المعمارية أو إدارة </span><span>المرافق</span><span> أو </span><span>الهندسة المدنية أو الهندسة المعمارية </span><span>أو ما يعادلهم.</span></span></p><br><p><span><span>·</span></span><span><span>اجادة اللغتين العربية والانجليزية (محادثة وكتابة).</span></span></p><br><p><span><span><strong>متطلبات الخبرة</strong></span></span></p><br><p><span><span>·</span></span><span><span>سنوا ت الخبرة : 10 أو أكثر في مجال متعلق منها 3 سنوات خبرة في عمل إشرافي</span></span></p><br><p><span><span>·</span></span><span><span>8 سنوات أو أكثر في حال توافر شهادات عليا درجة ماجستير أو دكتوراه أو شهادات مهنية تخصصية إدارة المرافق أو إدارة المشاريع، أو إدارة الأعمال، أو الهندسة، أو أي تخصص ذي علاقة.</span></span></p><br></div> </div>

Role : Associate Director - Corporate Finance and Investment Banking<br>Location :Dubai / Abu Dhabi <br><br>Role Purpose:<br>This is a key role within the Corporate Finance and Investment Banking (CFIB) team focused on originating, structuring and executing corporate finance transactions with WBG and FI clients of the bank. The role holder will focus on delivering sharia compliant financing solutions to ADIB’s clients across its core markets and will have to work closely with coverage teams, other CFIB teams, as well as internal stakeholders (such as credit approvers) to support origination of financing transactions, development of strategic relationships and provide solutions in alignment with ADIB risk appetite and strategy. <br> <br>Key Accountabilities of the role <br><br><br><br>Evaluate, structure and execute deals in collaboration with the coverage and credit teams. <br><br>Assume full responsibility for deal origination, structuring of financing solutions and execution of deals. <br><br>Take ownership of, and adopt a proactive approach towards, financial modelling, due diligence, credit analysis, sharia structuring, preparation of pitch decks, transaction material (including investor presentations / syndication materials), negotiation of facility documentation and financial closure.<br><br>Supervise associates within CFIB and provide deal team leadership<br><br>Demonstrate the ability to integrate capabilities / expertise to manage deal dynamics and meet client requirements. <br><br>Conduct due diligence and perform in-depth credit analysis (incl. financial due diligence); Identify and address key risks during due diligence, transaction structuring, credit approval and documentation stages.<br><br>Lead idea generation especially application of sharia structuring to help secure lead roles for ADIB on financing transactions<br><br>Embed the “originate to distribute” model in the origination of structured finance or syndicated transactions. <br><br>Structure facilities that comply with approved risk appetite, credit policy, and return thresholds<br><br>Prepare and negotiate terms sheets, mandate letters, negotiate documentation for deals with client, lawyers and syndicate banks in close consultation with Shari'a<br><br>Prepare bank presentations and lead the syndication strategy in consultation with clients<br><br>Be able to work independently and execute all aspects of the deal lifecycle including the ability to engage with the Head of CFIB, Division Heads and Regional Heads within WBG and credit approvers. <br><br>Ensure compliance with applicable Sharia requirements, relevant Central Bank and other applicable regulations and ADIB's internal risk and compliance policies; achieve successful Shariah and internal audit outcomes with no high risk or repeat findings<br><br>Demonstrate sound understanding of market and business trends and material risk factors that impact credit quality and business / financial conditions; track and communicate relevant market and economic developments<br><br>Ensure regular communication with key stakeholders to position the structured and syndicated finance business and ensure emerging issues are addressed proactively<br><br>Support internal reporting and portfolio monitoring requirements on a timely basis.<br><br>Business Momentum<br><br><br><br>Develop robust deals pipeline in line with overall financial objectives<br><br>Review and update the deals in pipeline reports on a regular basis to accelerate deal closure<br><br>Keep CFIB Head updated of major developments in relation to transactions under execution<br><br>Risk, Audit and Compliance<br><br><br><br>Review / ensure all audit files are maintained and achieve satisfactory audit reviews<br><br>Ensure compliance with applicable Sharia requirements, relevant Central Bank and other applicable regulations and ADIB's internal risk and compliance policies; achieve successful Shariah and internal audit outcomes with no high risk or repeat findings<br><br>Manage deal folders, support internal reporting and portfolio monitoring requirements on a timely basis.<br><br> <br><br>KEY PERFORMANCE INDICATORS:<br><br><br><br>Ensure fee revenue is met or exceeded in line with the annual budget<br><br>Originate and convert new mandates plus develop robust pipeline of transactions<br><br><br> <br><br><br><br>Specialist Skills / Technical Knowledge Required for this role:<br> <br><br><br><br>Effective communicator with the ability to present complex issues to a senior audience internally and externally<br><br><br><br>Ability to work under pressure, stay calm, manage conflicts and adjust quickly to changing priorities<br><br>The time sensitive nature of the deal life cycle and the highly competitive nature of the business requires the candidate to be able and willing to work longer hours beyond the official working hours in order to ensure client satisfaction. <br><br>Strong track record and demonstrated ability to manage end to end structuring and execution of deals through the lifecycle<br><br>Strong project management skills and ability to manage complex transactions with multiple internal and external parties<br><br>Sophisticated understanding of financing considerations experience in negotiation of facility documentation based on LMA standards.<br><br>Sound understanding of credit and market risk <br><br>Strong analytical and financial modeling capabilities<br><br>Highly motivated team player with the ability to manage deal teams<br><br>Excellent interpersonal and customer relationship skills<br><br>Strong suite of relationships within MENA Banks and Fls<br>Previous experience required (if any) At least 7-10 years of experience in corporate finance, M&A, Advisory, private equity resulting in direct experience in areas such as financial modeling, capital raising, business valuations, credit ratings etc, preferably in the UAE and the GCC at a leading international, regional or UAE bank (or a combination thereof). Outstanding academic record, including Masters or MBA or CFA or CA or equivalent from a reputed university

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br><br>Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br><br>A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.<br><br>Job Description<br><br>The Head of Strategic Alliances & Partnerships is responsible for defining, owning, and executing CNS alliance strategy across the business. The role is accountable for developing executive relationships with technology vendors, distributors, and strategic ecosystem partners to accelerate business growth, maximize partner value, strengthen CNS market position, and build long term strategic partnerships.<br><br>The role owns the alliance governance model, executive engagement framework, partner ecosystem strategy, joint go-to-market strategy, and partner commercial value realization while ensuring alignment with the Sales teams.<br><br>DUTIES & RESPONSIBILITIES:<br><br>Partner Relationship Management:<br><br>Define and own CNS strategic partner portfolio based on business priorities and growth objectives. Build and own executive relationships with strategic technology partners (e.g., Cisco, Oracle, Microsoft, Dynatrace, DN, etc.). Own executive relationships with C-Level executives, Regional Vice Presidents, Country Managers, and Alliance Directors within partner organizations. Define and own alliance governance model, including Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs). Negotiate strategic partnership agreements, tier commitments, commercial frameworks, rebates, incentives, and vendor investment programs. Resolve strategic partnership issues and ensure long-term partnership value and executive alignment. <br><br>Joint Go-To-Market & Pipeline Support:<br><br>Define and own joint go-to market strategies aligned with CNS business objectives. Own the development of partner generated demand and be accountable for achieving agreed partner influenced pipeline objectives. Drive executive account planning and strategic partner engagement on priority customer opportunities. Approve strategic partner participation in key pursuits and ensure alignment between partner capabilities and CNS priorities. Work closely with Sales Leadership and Business Units to maximize commercial opportunities generated through strategic alliances while maintaining Sales ownership of customer relationships and revenue. <br><br>Partner Program Management:<br><br>Own CNS participation across strategic partner programs, certifications, competencies, and partner tier strategy. Define and execute the roadmap for achieving and maintaining strategic partner status with key technology vendors. Negotiate and secure vendor funding, rebates, discounts, incentives, MDF, and other commercial benefits. Establish annual Joint Business Plans with strategic partners and monitor performance against agreed objectives. <br><br>Sales & Pre-Sales Enablement:<br><br>Define the partner enablement strategy across Sales, Pre-Sales, Marketing, and Business Units. Establish partner training, certification, and enablement roadmaps aligned with strategic partnerships. Drive the development of joint solution offerings aligned with CNS’s services portfolio. Ensure Business Units effectively leverage partner capabilities to accelerate customer opportunities and strengthen solution positioning. <br><br>Marketing & Ecosystem Development:<br><br>Define and own the annual alliance marketing and ecosystem development strategy. Sponsor joint marketing campaigns, executive customer engagements, industry events, and strategic partner initiatives. Drive the expansion of CNS strategic partner ecosystem by identifying and developing new technology partnerships. Represent CNS in partner ecosystem initiatives and events. Build and maintain relationships with leading industry analysts (e.g., Gartner, IDC) through regular briefings and engagements to strengthen CNS market visibility and positioning. <br><br>Performance Management & Reporting:<br><br>Own the Alliance Performance Framework and establish KPIs to measure alliance performance and business impact. Be accountable for partner influenced pipeline, vendor funding, partner tier progression, and alliance value realization. Establish executive dashboards and provide regular performance updates to the GM and Leadership Team. Continuously assess and optimize the partner ecosystem to maximize business impact. <br><br>New Partnership Development:<br><br>Identify, evaluate, and establish new strategic partnerships aligned with CNS business strategy and growth objectives. Develop business cases and long-term partnership strategies for new alliances. Lead commercial negotiations for partnership agreements, MSAs, and strategic collaboration frameworks in coordination with Legal, Finance, and Business Units. Define and implement structured onboarding and governance frameworks for new strategic partners. Monitor market trends, emerging technologies, and competitive developments to identify high value partnership opportunities. <br><br>Governance and Operating Model:<br><br>Define, own, and continuously enhance the Strategic Alliances & Partnerships Governance Framework for CNS. Chair Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic governance forums with technology partners. Define alliance operating standards, engagement models, and governance processes across all regions. Ensure alignment between Sales, Business Units, Marketing, Finance, Legal, Procurement, Pre-Sales, and Delivery to maximize the value of strategic partnerships. Maintain clear accountability whereby Sales retains ownership of customer relationships, commercial negotiations, and revenue, while the Head of Strategic Alliances & Partnerships owns partner strategy, executive relationships, alliance governance, and partner generated business. <br><br>Qualifications<br><br>Education<br><br>Bachelor's degree in Business or Technology MBA is a plus<br><br>Experience<br><br>15 - 20 years of experience in ICT industry with significant experience in strategic alliances, partner management, or business development within the technology or system integration industry. Previous experience leading a Strategic Alliances or Partner function at a regional level. Experience working across multiple geographies, preferably within the GCC. Experience establishing alliance governance frameworks and executive engagement models. Experience building or scaling a strategic alliances function within a growing organization. <br><br>Additional Information<br><br>Skills & Abilities<br><br>Proven experience developing and executing alliance strategies and managing executive relationships with global technology vendors (e.g., Microsoft, Oracle, Cisco, Dell, HPE, Palo Alto, IBM, Service Now, SAP, etc.) and driving strategic partnerships. Demonstrated success in driving partner generated pipeline, securing vendor funding, rebates, incentives, and strategic business growth. Proven experience negotiating commercial agreements, partnership frameworks, MSAs, tier commitments, and vendor investments. Experience presenting alliance strategy, partnership performance, and business outcomes to executive leadership. <br><br>Compliance with policies and procedures based on the ISO standards adopted by CNS.

Position Overview:The Professional Head – Railway Rolling Stock Fleet Maintenance (Locomotives & Wagons) provides strategic leadership, technical governance and comprehensive engineering assurance for freight rolling stock fleet, encompassing both locomotives and wagons. The role establishes and oversees maintenance strategies, engineering standards and operational readiness arrangements that maximise safety, reliability and availability, and leads lifecycle engineering management to ensure safe, reliable and efficient freight operations throughout the fleet's operational life. Acting as the Technical Authority for rolling stock, the position directs depot mobilisation, fleet acceptance, maintenance regime development and OEM support arrangements, and provides rolling stock assurance to the Operations Safety Case and regulatory authorisation. Prior to commercial operations, the role will focus on operational readiness activities in respect of fleet maintenance as determined by the Operational Readiness Plan. Responsibilities:Technical Authority and Fleet Engineering Governance:Act as the Professional Head (Technical Authority) for locomotives and wagons, owning fleet engineering standards, maintenance policies and assurance frameworks. Approve maintenance regimes, engineering changes, modifications and fleet-related technical documentation. Provide rolling stock assurance and technical sign-off for submissions to the Operations Safety Case and regulatory authorities. Fleet Maintenance Strategy and Delivery:Develop and implement whole-life maintenance strategies, exam regimes and overhaul plans for locomotives and wagons to maximise availability, reliability and lifecycle performance. Establish depot operations, maintenance planning, materials and spares strategies, and OEM/technical support agreements. Lead fleet acceptance, warranty management and reliability growth through Testing & Commissioning and early operations. Implement maintenance management systems, condition monitoring and data-driven fleet optimisation. Organisational Mobilisation:Build and mobilise the fleet maintenance organisation, including recruitment, competence development and contractor arrangements. Define roles, responsibilities and authorisation requirements for fleet maintenance positions. Establish depot readiness, tooling, plant and special equipment for locomotive and wagon maintenance. Operational Readiness Management:Oversee the preparation and implementation of operational readiness strategies and plans related to fleet maintenance, including fleet acceptance, depot readiness and participation in testing & commissioning. Coordinate operational readiness activities including testing & commissioning support, trial operations, training and resource mobilization in line with the Operational Readiness Plan. Ensure that all systems, processes and procedures within the area of responsibility are fully functional, validated and compliant with safety and performance requirements ahead of Entry into Service. Stakeholder Engagement:Act as the focal point for internal and external stakeholders on all matters related to rolling stock engineering and fleet maintenance. Facilitate seamless communication and interface management between internal teams, contractors, suppliers and external partners. Ensure alignment of deliverables with stakeholder expectations, contractual obligations and regulatory requirements. Risk and Issue Management:Identify potential risks and issues impacting operational readiness and steady-state operations within the area of responsibility. Develop mitigation plans and implement corrective actions as needed. Maintain the relevant risk registers and report regularly to senior management on status, progress and emerging risks. Quality Assurance and Continuous Improvement:Conduct reviews and audits to identify lessons learned and implement improvements for future initiatives. Promote a culture of continuous improvement, data-driven decision making and operational excellence. Leadership and Team Management:Lead, develop and manage the fleet maintenance leadership team, including locomotive and wagon senior managers, ensuring the right structure, capability and capacity to deliver. Develop team capabilities through training, coaching and mentorship, fostering a culture of accountability, collaboration and excellence. Ensure clear communication between teams, management and stakeholders to align on objectives and deliver results. Compliance and Safety:Ensure adherence to regulatory, safety and environmental requirements across all rolling stock maintenance activities. Drive a strong safety culture, supporting audits, inspections and the close-out of corrective actions. Technical and Industry Knowledge and Experience:Substantial senior leadership experience combining locomotive engineering/maintenance and freight wagon engineering/maintenance within recognised heavy haul, freight or mixed-traffic railway organisations. Proven technical authority with demonstrable expertise in locomotive and wagon maintenance, fleet engineering, reliability improvement, maintenance planning and inspection regimes. Direct accountability for fleet performance, availability and reliability in a demanding operational environment. Experience in fleet acceptance, warranty management and operational readiness for new rolling stock. Recognised as a technical specialist in heavy haul freight rolling stock. Technical Skills:Proficiency in maintenance management systems, reliability engineering tools and fleet data analysis. Strong understanding of mechanical, electrical and control systems for diesel locomotives and freight wagons. Ability to review and approve engineering changes, maintenance documentation and technical specifications. Leadership and Management Skills:Demonstrated ability to lead cross-functional teams, fostering collaboration and achieving results in high-pressure environments. Strong planning and organisational skills with a focus on delivering operational efficiency. Excellent problem-solving, decision-making and risk management abilities. Communication Skills:Strong verbal and written communication skills in English to ensure seamless stakeholder engagement and high-quality technical documentation. Strong interpersonal skills to foster collaboration and resolve conflicts. Ability to manage relationships across departments, contractors, vendors and regulatory bodies. Analytical and Problem-Solving Skills:Ability to analyse complex operational and technical situations and develop practical, risk-based solutions. Skilled in identifying risks and implementing effective mitigation strategies. Proficient in the use of data and performance information to drive decisions and improvements. Education and Certifications:Bachelor’s degree in Mechanical, Electrical or Railway Engineering or a related field (Master’s degree preferred). Chartered professional registration or an international equivalent highly desirable. Work Experience:Minimum of 15 years’ progressive railway industry experience, combining substantial senior leadership in locomotive and freight wagon engineering and maintenance. Demonstrated ability to establish and mobilise fleet maintenance organisations for new or expanding operations. Additional Requirements Technical Expertise across Locomotive and Wagon Engineering Strategic Planning and Execution Team Leadership and Mentoring Project Management and Risk Mitigation Communication and Stakeholder Management Willingness to travel to project sites across the UAE and Oman as needed Ability to work under tight deadlines and adapt to dynamic project environments Differentials New Fleet Introduction: Led acceptance, reliability growth and warranty management of new-build locomotive or wagon fleets Greenfield Start-up Experience: Direct involvement in the operational readiness, testing & commissioning and entry into service of a new railway or major infrastructure asset Regional Experience: Direct experience delivering railway projects or operations within the GCC or comparable international environments, with strong cultural awareness and multi-national team leadership

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></p><br><br><p><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></p><br><br><p><span><strong>We connect. We inspire.</strong></span></p><br><br><br><p><span><strong><span>Role Context</span></strong></span></p><br><br><p><span>The Head of HE leads the British Council's Education/Tertiary Education portfolio in the UAE, delivers programmes across student mobility and internationalisation, tertiary education and science partnerships, and non-formal education. The role drives programme delivery, business development, stakeholder engagement, market insight, and income generation while embedding Equality, Diversity and Inclusion (EDI) across all activities.</span></p><br><br><p><span>The role sits within Cultural Engagement (CE), which leads the British Council's global work across Arts, Education, English &amp; School Education, and Research. The Education portfolio is delivered through three key strands:</span></p><br><br><ul><li><span>Student Mobility &amp; Internationalisation – supporting UK student recruitment, alumni engagement, and international education partnerships. </span></li><li><span>Tertiary Education Partnerships – developing higher education, TVET, and science partnerships to strengthen inclusive and globally connected education systems. </span></li><li><span>Non-Formal Education – empowering young people and underrepresented communities through skills development, leadership, and social cohesion programmes. </span></li></ul><p><span>The role contributes to the successful delivery of the British Council's Education strategy in the UAE, ensuring high-quality programme delivery, strategic partnerships, and sustainable business growth.</span></p><br><br><br><p><span><strong><span>Main Accountabilities</span></strong></span></p><br><br><p><span><strong>Strategy &amp; Planning</strong></span></p><br><br><p><span>Lead the country Education/Tertiary Education strategy and annual plan, aligned with global, country and HMG priorities. Build cross-functional collaboration and integrate digital solutions to maximise portfolio impact and sustainability. </span></p><br><br><p><span><strong>Leadership &amp; Programme Management</strong></span></p><br><br><p><span>Lead delivery of the Education/Tertiary Education portfolio, ensuring high-quality programme management, governance, compliance, financial performance, risk management, MEL, and EDI. Provide technical leadership, line management (where applicable), and act as Senior Responsible Officer (SRO) for relevant projects. </span></p><br><br><p><span><strong>Business Development</strong></span></p><br><br><p><span>Drive business development and income generation by building partnerships, identifying funding opportunities, developing competitive proposals, managing contracts, and ensuring due diligence and effective reporting. </span></p><br><br><p><span><strong>Stakeholder Management and market positioning&nbsp; </strong></span></p><br><br><p><span>Build and maintain strategic relationships with government, universities, partners, funders, researchers and other key stakeholders, representing the British Council and strengthening its reputation through thought leadership and external engagement. </span></p><br><br><p><span><strong>Market Knowledge &amp; Research</strong></span></p><br><br><p><span>Develop market intelligence on the local education sector, commission research, and provide strategic insights to inform programmes, policy, and UK sector engagement. </span></p><br><br><p><span><strong>Commercial &amp; Financial Management</strong></span></p><br><br><p><span>Manage programme budgets, business performance, financial reporting, and contribute to business planning to ensure sustainable portfolio delivery. </span></p><br><br><p><span><strong>Equality, Diversity &amp; Inclusion (EDI)</strong></span></p><br><br><p><span>Champion an inclusive and anti-racist culture, embedding EDI and social inclusion across all programmes, partnerships, and ways of working.</span></p><br><br><br><p><strong><span>Qualifications &amp; Work Experience</span></strong></p><br><br><p><strong>Qualifications/Education</strong></p><br><br><ul><li>Degree and/or equivalent experience</li><li>Project management or equivalent qualification or equivalent work experience</li></ul><p><strong>Work Experience</strong></p><br><br><p><strong>Essentials</strong></p><br><br><ul><li>In-depth understanding of Education sectors of the UAE and of the UK, and of bilateral priorities.</li><li>Experience of delivering externally funded projects or programmes.</li><li>Direct experience of client-funded contract pursuit.</li><li>Experience of overseeing monitoring, evaluation and learning (MEL) within projects and incorporating lessons learned from MEL into programmes and strategy.</li><li>Experience of building mutually beneficial relationships with diverse stakeholders including multilateral agencies, donors, government officials, Education/Higher Education leaders, academics, researchers, alumni and students.</li><li>Knowledge and experience of embedding Equality, Diversity and Inclusion in programmes</li></ul><p><strong>Desirables</strong></p><br><br><ul><li>Ability to analyse relevant equality issues and identify opportunities to address these in the portfolio.</li><li>Knowledge of international mobility trends of UAE-based students seeking tertiary educational opportunities.</li><li>Knowledge of transnational educational trends in the UAE, including academic and research partnerships of local public and private educational institutions.</li></ul><br><p><span><strong><span>Important Information</span></strong></span></p><br><br><ul><li><span><strong>Language requirements: </strong>The British Council systems and global processes operate in English. Written and verbal proficiency in English is required</span></li><li><span><strong>British Council Pay Band: </strong>7/F</span></li><li><span><strong>Department: </strong>Cultural Engagement</span></li><li><span><strong>Contract type</strong>: FTC 2 years (renewable)</span></li><li><span><strong>Monthly gross salary: </strong>Basic salary 12,089 AED and Housing Allowances 6426 AED</span></li><li><span><strong>Working location: </strong>UAE</span></li><li><span><strong>Proof of Identity requirements/right to work in country</strong>: This role is open to candidates who are currently based in the UAE. Visa sponsorship is available where required. Please note that relocation support is not provided.</span></li><li><span><strong>Closing Date: 12 August 2026 (23:59 ICT)</strong></span></li></ul><br><br><p><span>A connected and trusted UK in a more connected and trusted world.</span></p><br><br><p><strong><span>Equality, Diversity and Inclusion Statement</span></strong></p><br><br><p><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></p><br><br><br><p><strong><span>Safeguarding Statement</span></strong></p><br><br><p><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></p><br><br><p><span>If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>One of our clients in Dubai is looking for Assistant Service Manager.</p><br><br> Key Responsibilities: <br> <ul> <li>•Assist in the management and development of a multi-disciplinary regional service organization.<br>•Lead and coordinate teams of electrical, mechanical, digital, workflow, and field service engineers.<br>•Manage daily service operations, installations, breakdown support, preventive maintenance, and customer escalations.<br>•Maintain and improve departmental profitability, efficiency, service quality, and budget performance.<br>•Develop and implement operational improvements, KPIs, reporting structures, and service strategies.<br>•Ensure strong coordination with international principals and manufacturers in Europe and Asia.<br>•Support long-term organizational continuity, succession planning, and knowledge transfer.<br>•Maintain strong relationships with key regional customers and suppliers.</li> </ul> <br> Requirements: <br> <ul> <li>•Proven experience managing a technical service organization with multiple engineering competencies.</li> <li>•Demonstrated success in achieving and improving operational and financial budgets.</li> <li>•Strong leadership background managing service engineers across various disciplines.</li> <li>•Experience working with international principals, manufacturers, and suppliers.</li> <li>•Excellent communication and organizational skills.</li> <li>•Strong commercial awareness combined with technical understanding.</li> <li>•Ability to operate effectively within Middle Eastern business culture and customer expectations.</li> </ul> <br> <br><br> </div>

Job Title: Head of FP&ALocation: Dubai<br>We are supporting a leading UAE bank with the appointment of a Head of FP&A, responsible for leading financial planning, performance management and strategic finance partnering across a major banking business. This is a senior leadership position working closely with the business leadership team, providing financial insight and commercial advice to support strategic decision-making.<br>Key responsibilities include:• Lead annual and long-term financial planning, budgeting and forecasting• Own monthly, quarterly and annual financial performance reviews• Provide strategic financial advice and challenge to senior business leaders• Analyse revenue, costs, profitability and performance against plan• Lead management reporting, financial analysis and performance dashboards• Support product and customer profitability analysis and business cases• Develop KPIs and provide insight into key performance drivers, risks and opportunities• Lead and develop a high-performing finance team<br>We are looking for a senior FP&A / Finance Business Partnering leader with approximately 15+ years' experience, ideally gained within a banking environment. Strong experience partnering with senior business stakeholders and translating financial performance into commercial recommendations will be essential.<br>*Only shortlisted candidates will be contacted*

<p>The General Manager will be responsible for overseeing and streamlining overall business operations by establishing and enforcing Standard Operating Procedures (SOPs) across key functions including Finance, HR, Procurement, Manpower, and Machinery. The role focuses on ensuring operational efficiency, discipline, compliance, and smooth day-to-day functioning of the organization. Key Responsibilities: • Develop, implement, and standardize SOPs across Finance, HR, Procurement, Operations, and Administration • Oversee daily operations to ensure efficiency, productivity, and adherence to company policies • Ensure financial discipline, cost control, and proper coordination with the finance team • Supervise procurement processes, vendor management, and material planning • Manage manpower planning, allocation, and utilization across projects and departments • Oversee the maintenance, allocation, and utilization of machinery and equipment • Drive process improvements to enhance operational effectiveness and reduce inefficiencies • Ensure discipline, compliance, and accountability across all teams • Monitor departmental performance and implement corrective actions where required • Coordinate with department heads to align operations with business objectives • Ensure proper documentation, reporting, and audit readiness across all functions</p><p>Key Skills & Competencies: • Strong operational and process management expertise • In-depth understanding of SOP development and implementation • Leadership and team management skills • Strong problem-solving and decision-making abilities • Knowledge of finance, procurement, HR, and operations functions • High level of discipline, accountability, and attention to detail</p>

Home Join Our Team<br><br>Contact us<br><br>Head of Operations<br><br>UAE<br><br>Hybrid<br><br>Reports to: CEO / Board / relevant committee<br><br>Location: UAE (ADGM or DIFC, as applicable)<br><br>Status: Full-time, senior leadership, approved person or equivalent<br><br>Role purpose: Lead the operational operating model of a regulated retail investment platform, ensuring the business can safely scale client growth, maintain robust outsourcing governance, deliver reliable platform operations, and demonstrate strong operational resilience and control. The role owns the operational capability of the business, while working closely with Compliance, Risk, Legal, Technology, and client-facing teams.<br><br>‍<br><br>Key Responsibilities<br><br>Own client onboarding operations, account opening workflow, verification coordination, and operational throughput. Oversee platform operations, trade support, cash movements, reconciliations, and exception handling. Manage outsourcing relationships with brokers, custodians, technology vendors, payment providers, and support partners. Monitor SLAs, service incidents, backlog levels, and operational performance metrics. Lead business continuity planning, disaster recovery arrangements, and resilience testing. Coordinate operational implementation of regulatory or internal change projects. Maintain operational MI and dashboards for senior management and board review. Lead root-cause analysis for operational incidents, control breaks, and process failures. Ensure documented handoffs and controls exist across all critical workflows, especially where services are outsourced. <br><br>Regulatory accountability<br><br>Maintain an operating model that supports safe retail client servicing, onboarding, trading, payments, reconciliations, and support. Ensure all outsourced and interdependent service providers are governed through clear SLAs, oversight routines, escalation paths, and documented controls. Maintain operational readiness for new client phases, product launches, or platform expansions. Ensure the firm can evidence operational resilience, incident response, and recovery capability to internal governance and regulators. Provide board-ready reporting on capacity, service quality, incidents, remediation, and operational risk trends. <br><br>Reserved matters and escalation rights<br><br>No new client growth phase may proceed without documented operational readiness sign-off. No new vendor, platform integration, or outsourced critical service may go live without testing, control validation, and approval. Material operational incidents, repeated SLA breaches, failed reconciliations, or control gaps must be escalated immediately to senior management and relevant committees. The Head of Operations may recommend suspension of onboarding, trading, or service activity where operational risk is not acceptably controlled. Material resilience or continuity weaknesses must be reported with remediation timelines and ownership. Operational evidence supporting regulator-facing submissions must be reviewed and approved through the firmʼs governance process. <br><br>Interfaces With Compliance<br><br>Operations owns execution, process control, resilience, and service delivery. Compliance owns regulatory interpretation, compliance monitoring, policy advice, and challenge. The Head of Operations should partner with Compliance on client onboarding controls, complaints routing, breach escalation, and regulatory change implementation.<br><br>‍<br><br>Candidate Profile<br><br>‍<br><br>Must have<br><br>10+ years in operations leadership within regulated financial services, fintech, wealth management, asset management, or retail investment platforms;5+ years at Head of Operations / COO level in a client-facing regulated environment; strong track record of scaling operations through growth phases;Deep experience with outsourcing governance, broker/custodian relationships, and operational resilience;Strong governance, reporting, stakeholder management, and issue-resolution skills.<br><br>Nice To Have<br><br>Experience in ADGM or DIFC regulated environments;Familiarity with Islamic finance operational requirements;Experience with virtual assets operational infrastructure;Arabic language skills.<br><br>First name Last name Email Resume/CV<br><br>Drop files here<br><br>Powered by Uploadcare<br><br>0 files selected<br><br>No files selected<br><br>Drop files here<br><br>Thank you! Your submission has been received!<br><br>Oops! Something went wrong while submitting the form.<br><br>Can’t find a role that fits you?<br><br>Drop us your CV at hr@denaragroup.com<br><br>Denara Group<br><br>Incorporated in ADGM<br><br>CUSP Ltd.<br><br>Incorporated in DIFC<br><br>Gate District 04, Level 06, Office17, Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates<br><br>Home JOIN OUR TEAMCONTACT US<br><br>Work With Us<br><br>hr@artesia-solutions.com<br><br>hr@denaragroup.com<br><br>Get In Touch<br><br>info@denaragroup.com<br><br>Find us on Linked In<br><br>External Office 112, Floor 22, Office 2206, Sky Tower, Al Reem Island, Abu Dhabi, United Arab Emirates<br><br>Floor 6, office 603, Icon Tower, Barsha Heights, Dubai, United Arab Emirates<br><br>Copyright © 2026 Denara Group. All rights reserved.<br><br>Privacy and Cookie policy Terms and Conditions<br><br>Created by Digitality agency

Home Join Our Team<br><br>Contact us<br><br>Head of Operations<br><br>UAE<br><br>Hybrid<br><br>Reports to: CEO / Board / relevant committee<br><br>Location: UAE (ADGM or DIFC, as applicable)<br><br>Status: Full-time, senior leadership, approved person or equivalent<br><br>Role purpose: Lead the operational operating model of a regulated retail investment platform, ensuring the business can safely scale client growth, maintain robust outsourcing governance, deliver reliable platform operations, and demonstrate strong operational resilience and control. The role owns the operational capability of the business, while working closely with Compliance, Risk, Legal, Technology, and client-facing teams.<br><br>‍<br><br>Key Responsibilities<br><br>Own client onboarding operations, account opening workflow, verification coordination, and operational throughput. Oversee platform operations, trade support, cash movements, reconciliations, and exception handling. Manage outsourcing relationships with brokers, custodians, technology vendors, payment providers, and support partners. Monitor SLAs, service incidents, backlog levels, and operational performance metrics. Lead business continuity planning, disaster recovery arrangements, and resilience testing. Coordinate operational implementation of regulatory or internal change projects. Maintain operational MI and dashboards for senior management and board review. Lead root-cause analysis for operational incidents, control breaks, and process failures. Ensure documented handoffs and controls exist across all critical workflows, especially where services are outsourced. <br><br>Regulatory accountability<br><br>Maintain an operating model that supports safe retail client servicing, onboarding, trading, payments, reconciliations, and support. Ensure all outsourced and interdependent service providers are governed through clear SLAs, oversight routines, escalation paths, and documented controls. Maintain operational readiness for new client phases, product launches, or platform expansions. Ensure the firm can evidence operational resilience, incident response, and recovery capability to internal governance and regulators. Provide board-ready reporting on capacity, service quality, incidents, remediation, and operational risk trends. <br><br>Reserved matters and escalation rights<br><br>No new client growth phase may proceed without documented operational readiness sign-off. No new vendor, platform integration, or outsourced critical service may go live without testing, control validation, and approval. Material operational incidents, repeated SLA breaches, failed reconciliations, or control gaps must be escalated immediately to senior management and relevant committees. The Head of Operations may recommend suspension of onboarding, trading, or service activity where operational risk is not acceptably controlled. Material resilience or continuity weaknesses must be reported with remediation timelines and ownership. Operational evidence supporting regulator-facing submissions must be reviewed and approved through the firmʼs governance process. <br><br>Interfaces With Compliance<br><br>Operations owns execution, process control, resilience, and service delivery. Compliance owns regulatory interpretation, compliance monitoring, policy advice, and challenge. The Head of Operations should partner with Compliance on client onboarding controls, complaints routing, breach escalation, and regulatory change implementation.<br><br>‍<br><br>Candidate Profile<br><br>‍<br><br>Must have<br><br>10+ years in operations leadership within regulated financial services, fintech, wealth management, asset management, or retail investment platforms;5+ years at Head of Operations / COO level in a client-facing regulated environment; strong track record of scaling operations through growth phases;Deep experience with outsourcing governance, broker/custodian relationships, and operational resilience;Strong governance, reporting, stakeholder management, and issue-resolution skills.<br><br>Nice To Have<br><br>Experience in ADGM or DIFC regulated environments;Familiarity with Islamic finance operational requirements;Experience with virtual assets operational infrastructure;Arabic language skills.<br><br>First name Last name Email Resume/CV<br><br>Drop files here<br><br>Powered by Uploadcare<br><br>0 files selected<br><br>No files selected<br><br>Drop files here<br><br>Thank you! Your submission has been received!<br><br>Oops! Something went wrong while submitting the form.<br><br>Can’t find a role that fits you?<br><br>Drop us your CV at hr@denaragroup.com<br><br>Denara Group<br><br>Incorporated in ADGM<br><br>CUSP Ltd.<br><br>Incorporated in DIFC<br><br>Gate District 04, Level 06, Office17, Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates<br><br>Home JOIN OUR TEAMCONTACT US<br><br>Work With Us<br><br>hr@artesia-solutions.com<br><br>hr@denaragroup.com<br><br>Get In Touch<br><br>info@denaragroup.com<br><br>Find us on Linked In<br><br>External Office 112, Floor 22, Office 2206, Sky Tower, Al Reem Island, Abu Dhabi, United Arab Emirates<br><br>Floor 6, office 603, Icon Tower, Barsha Heights, Dubai, United Arab Emirates<br><br>Copyright © 2026 Denara Group. All rights reserved.<br><br>Privacy and Cookie policy Terms and Conditions<br><br>Created by Digitality agency