Head Pastry Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p>​</p><br><p><b>Discover the Opportunity</b><br>We are seeking a Senior Software Architect to join a unique tech venture. The company focuses on cutting edge applications centered around security and data privacy.<br>This role offers exceptional long term stability alongside the fast paced innovation of an agile startup environment. You will work alongside a lean tech team, reporting directly to the Tech Product Manager while taking ownership of core software architecture and hands on development.<br></p><br><p><b>Discover the Role<br></b>As a Senior Software Architect, you will balance technical strategy with active development in a roughly equal split. You will take end to end architectural ownership of user centric applications and cloud infrastructure supporting a modular platform.</p><br><p>You will lead the integration of machine learning models into reliable, scalable production systems while ensuring cloud native services remain secure, compliant, and observable. This is an individual contributor position designed for a skilled builder who thrives in a fast moving environment.<br></p><br><p><b>Discover the Responsibilities</b></p><br><ul><li><p>Take complete ownership of software and platform architecture from initial design through production deployment.</p><br></li><li><p>Spend half your time writing hands on code, specifically integrating machine learning models and working with Python.</p><br></li><li><p>Design, deploy, and manage multi tenant microservices infrastructure across AWS cloud environments and Kubernetes clusters.</p><br></li><li><p>Embed zero trust networking, privacy by design, and strict security controls across platforms Build and optimize continuous deployment pipelines, automated testing, and full stack observability layers.</p><br></li><li><p>Work on production grade software products built directly for external commercial users.</p><br></li><li><p>Identify and resolve system performance bottlenecks, technical debt, and scalability limitations.<br></p><br></li></ul><p><b>Discover the Requirements</b></p><br><ul><li><p>Minimum 5 to 7 years of relevant experience in software architecture and hands on engineering Strong hands on development skills in Python.</p><br></li><li><p>Proven experience building commercial SaaS products sold directly to customers.</p><br></li><li><p>Deep technical knowledge of cloud infrastructure on AWS and container orchestration via Kubernetes Solid grasp of DevOps and MLOps practices, infrastructure as code, and continuous integration tools.</p><br></li><li><p>Strong understanding of zero trust security, data encryption, and data residency standards Experience in fast paced startup or scaleup environments is strongly preferred.</p><br></li><li><p>Familiarity with large language models or agentic setups is a distinct advantage.</p><br></li></ul><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.</p> <h4>About the role</h4> <p>The Butcher & Still Restaurant Server Assistant assists the server in providing an expertly served dining experience by clearing and resetting tables according to standards.</p> <h4>What you will do</h4> <li>Describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.</li> <li>Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.</li> <li>Work harmoniously and professionally with co-workers and supervisors.</li> <li>Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.</li> <li>Perform other tasks or projects as assigned by the Restaurant General Manager and Assistant Restaurant Manager.</li> <h4>What you bring</h4> <li>A minimum of at least 1 year of experience in a similar role in a luxury brand.</li> <li>An outgoing personality and a can-do approach to an assigned task.</li> <li>High level of understanding and knowledge of food and/or wine.</li> <li>Proficient in English (speaking, reading, writing).</li> <li>Excellent interpersonal, verbal, and written communication skills.</li> <h4>What we offer</h4> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary accommodation at other Four Seasons Hotels and Resorts.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> <li>And so much more!</li> <h4>Schedule and hours</h4> <li>This is a full-time role.</li></p><p></p>

<p>The Settlement Officer has overall responsibility and management for the daily Settlement and Reconciliation of card payments, compliance with corporate and payment network schemes policies, and risk mitigation. The Settlement Officer will work with other Team Leads and Managers across the ADGT organization regarding both day-to-day settlement activities and strategic enhancements. Manage and be accountable for ADGT settlement operations, dispute management and the settlement team. • Daily Management of Settlement, and Reconciliation processes for all payment network schemes financial transactions such as Interac, Visa, MasterCard, AMEX, STAR, NYCE and third-party payment processor • Exercise appropriate controls to minimize disputed chargebacks and financial exposure. • Ensure proper record management and retention of all reconciliation documents for future record recovery purpose and audit requirement • Coordinate the management of audits. • Review and improve the reconciliation process and Standard Operating Procedures • Maintain and develop Settlement and Reconciliation procedures and manuals • Communicate effectively with both the ADGT team, clients and counterparties, tailoring Communication style to the audience as required. • Perform all employee-related administrative duties including hiring, annual reviews and HR related requirements • Serve as Subject Matter Expert to all cross-functional ADGT teams • Other duties assigned by the manager, or designates.</p><p>A Bachelor's degree is required together with some related experience. Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing. • Exceptional organizational skills with demonstrated attention to detail. • Established ability to exercise absolute discretion and maintain confidentiality. • Highly motivated and able to work well both independently and as part of a team. • Ability to work in a high pressure, fast paced environment. • Confident and versatile, with ability to multi-task and prioritize work, strong time management skills. • A desire to succeed and eagerness to learn new skills. • Basic Excel skills are a must, preferably Intermediate to advanced skills. • Excellent communication and interpersonal skills.</p>

<p>The Settlement Officer has overall responsibility and management for the daily Settlement and Reconciliation of card payments, compliance with corporate and payment network schemes policies, and risk mitigation. The Settlement Officer will work with other Team Leads and Managers across the ADGT organization regarding both day-to-day settlement activities and strategic enhancements. Manage and be accountable for ADGT settlement operations, dispute management and the settlement team. • Daily Management of Settlement, and Reconciliation processes for all payment network schemes financial transactions such as Interac, Visa, MasterCard, AMEX, STAR, NYCE and third-party payment processor • Exercise appropriate controls to minimize disputed chargebacks and financial exposure. • Ensure proper record management and retention of all reconciliation documents for future record recovery purpose and audit requirement • Coordinate the management of audits. • Review and improve the reconciliation process and Standard Operating Procedures • Maintain and develop Settlement and Reconciliation procedures and manuals • Communicate effectively with both the ADGT team, clients and counterparties, tailoring Communication style to the audience as required. • Perform all employee-related administrative duties including hiring, annual reviews and HR related requirements • Serve as Subject Matter Expert to all cross-functional ADGT teams • Other duties assigned by the manager, or designates.</p><p>A Bachelor's degree is required together with some related experience. Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing. • Exceptional organizational skills with demonstrated attention to detail. • Established ability to exercise absolute discretion and maintain confidentiality. • Highly motivated and able to work well both independently and as part of a team. • Ability to work in a high pressure, fast paced environment. • Confident and versatile, with ability to multi-task and prioritize work, strong time management skills. • A desire to succeed and eagerness to learn new skills. • Basic Excel skills are a must, preferably Intermediate to advanced skills. • Excellent communication and interpersonal skills.</p>

<p>The Partnership Consultant is responsible for Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies through our channel partners Responsibilities • Generates revenue by managing Incoming sales inquiries from different channel partners. • Trains and develops business set up firms/ new consultants to maximize number of sales in the market. • Regularly visiting new and existing channel partners and updating the brief of the meeting on CRM (ZOHO). Also addressing their challenges and resolve them. • A minimum number of 35 meetings with channel partners are must per month, meetings should be added in ZOHO with proof (photos) • Educates channel partners with information related to company set-up formation, suitable business activities, eligibilities, free zones rules, terms and conditions or any new changes. • Regular communication with Channel Partners to make sure that the relationship with the Free zone is good. • Attends events and business networks to maximize number of channel partners. • Achieves Monthly sales targets. • Masters the product information and competitive packages • Always maintaining a positive attitude and ensuring that every customer is handled with respect and professionalism. • Provides monthly report on the number of sales • Coordinates between Compliance team and Operations Team to facilitate clients’ requirements. • Analyzes market competition by conducting regular mystery shopping with free zones/competitors. • Actively involved in delivering excellent sales/customer service to the consultants daily. • Maintains high conversion rates. • Assists consultants from initial inquiry, requirements to incorporate the company and visa related fees • Provides straight forward, transparent, and accurate information related to the requirements of the client. • Prepares reports as required and/or requested by the line manager.</p><p>• Bachelor’s degree • 2-4 years of experience in similar role • Demonstrated ability to convert prospects, close deals, and achieve sales quotas. • Strong knowledge of sales principles, methods, practices, and techniques. • Strong problem identification and objections resolution skills. • Strong communication skill (verbal and writing). • Self-motivated, with high energy and an engaging level of enthusiasm.</p>

<p>The Partnership Consultant is responsible for Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies through our channel partners Responsibilities • Generates revenue by managing Incoming sales inquiries from different channel partners. • Trains and develops business set up firms/ new consultants to maximize number of sales in the market. • Regularly visiting new and existing channel partners and updating the brief of the meeting on CRM (ZOHO). Also addressing their challenges and resolve them. • A minimum number of 35 meetings with channel partners are must per month, meetings should be added in ZOHO with proof (photos) • Educates channel partners with information related to company set-up formation, suitable business activities, eligibilities, free zones rules, terms and conditions or any new changes. • Regular communication with Channel Partners to make sure that the relationship with the Free zone is good. • Attends events and business networks to maximize number of channel partners. • Achieves Monthly sales targets. • Masters the product information and competitive packages • Always maintaining a positive attitude and ensuring that every customer is handled with respect and professionalism. • Provides monthly report on the number of sales • Coordinates between Compliance team and Operations Team to facilitate clients’ requirements. • Analyzes market competition by conducting regular mystery shopping with free zones/competitors. • Actively involved in delivering excellent sales/customer service to the consultants daily. • Maintains high conversion rates. • Assists consultants from initial inquiry, requirements to incorporate the company and visa related fees • Provides straight forward, transparent, and accurate information related to the requirements of the client. • Prepares reports as required and/or requested by the line manager.</p><p>• Bachelor’s degree • 2-4 years of experience in similar role • Demonstrated ability to convert prospects, close deals, and achieve sales quotas. • Strong knowledge of sales principles, methods, practices, and techniques. • Strong problem identification and objections resolution skills. • Strong communication skill (verbal and writing). • Self-motivated, with high energy and an engaging level of enthusiasm.</p>

<p>We are currently recruiting for a semi-government real estate developer in Abu Dhabi, UAE, seeking a detail-oriented Associate – Internal Audit. The successful candidate will support audit engagements, internal control reviews, and process assessments, helping identify risks and strengthen internal controls while working closely with the Senior Manager, Internal Audit. Key Responsibilities: • Support the development of the risk-based Annual Audit Plan through research, data analysis, and risk assessments. Support the development of the risk-based Annual Audit Plan through research, data analysis, and risk assessments. • Execute internal audit engagements, including process walkthroughs, control testing, sample selection, and documentation of audit evidence. • Prepare accurate and well-structured audit working papers that support audit findings and conclusions. • Assist in drafting audit reports, including observations, root cause analyses, risk assessments, and recommendations. • Evaluate the design and effectiveness of internal controls and identify process improvements and control deficiencies. • Assess operational, financial, and compliance risks across business functions and escalate significant findings where appropriate. • Support reviews of new systems, business processes, and transformation initiatives to ensure appropriate risk and control measures are embedded. • Monitor the implementation of agreed management action plans and follow up on the progress of remediation activities. • Assist in coordinating with external auditors by providing audit documentation and responding to information requests. • Contribute to audit reporting through data analysis, preparation of supporting documentation, and management reporting. • Ensure audit activities comply with the International Professional Practices Framework (IIA Standards), COSO Framework, and relevant UAE regulations.</p><p>• Bachelor's degree in Civil Engineering, Construction or a related field, PMP preferred. • 3-5 years of relevant work experience in internal/ external audit, risk advisory, internal controls, or project audit, preferably within real estate, development, construction, infrastructure, hospitality, or asset-intensive sectors • Working Knowledge of IIA Standards and COSO Framework • Familiarity with UAE Real Estate and Property Development Regulations • Critical Thinking • Risk & Controls Fundamentals</p>

<ul><li>Oversee daily construction activities on-site, ensuring all work aligns with project specifications and timelines.</li><li>Perform regular inspections of work progress and quality, identifying issues and implementing corrective measures promptly.</li><li>Coordinate effectively with subcontractors and suppliers, ensuring timely delivery of materials and resources needed for construction.</li><li>Maintain thorough documentation of site activities, including daily reports, progress photos, and compliance records.</li><li>Ensure strict adherence to health and safety regulations, conducting safety audits and training sessions for site personnel.</li><li>Assist in the preparation of project schedules and budgets, actively monitoring expenditures and resource allocation.</li><li>Liaise with architects, engineers, and other stakeholders to facilitate effective communication and resolve any design-related issues.</li><li>Review technical drawings and plans to ensure accuracy and feasibility before construction begins.</li><li>Support the project manager in identifying potential risks and developing proactive strategies to mitigate them.</li><li>Engage in problem-solving on-site, addressing any unexpected challenges that arise during the construction process.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Civil Engineering or a related field is essential for a solid technical foundation.</p></li><li><p>Professional engineering certification (e.g., PE) is highly preferred, showcasing advanced expertise and commitment.</p></li><li><p>A minimum of 4 years of hands-on experience in construction site management within the civil engineering sector in UAE.</p></li><li><p>Familiarity with local construction codes and regulations is crucial for ensuring compliance and quality standards.</p></li><li><p>Proficiency in construction management software (e.g., AutoCAD, MS Project) to streamline project workflows.</p></li><li><p>Strong analytical skills to assess project performance and implement necessary adjustments effectively.</p></li><li><p>Excellent leadership abilities to inspire and manage diverse teams, fostering a collaborative work atmosphere.</p></li><li><p>Fluency in English is mandatory, while proficiency in additional languages can be advantageous for diverse teams.</p></li><li><p>Attention to detail and problem-solving abilities are critical for identifying issues and implementing solutions efficiently.</p></li><li><p>Physical fitness and stamina are important as the role requires regular site visits and inspections in various conditions.</p></li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <b><span>1. Project Coordination</span></b> </span><ul> <li><p><span>Assist the Project Manager in planning, scheduling, and tracking project progress.</span></p><br></li> <li><p><span>Coordinate between design, procurement, site, and subcontractor teams to ensure smooth workflow.</span></p><br></li> <li><p><span>Prepare and update project progress reports, meeting minutes, and action logs.</span></p><br></li> <li><p><span>Follow up with suppliers and subcontractors for timely delivery and execution.</span></p><br></li> <li><p><span>Support in project handover documentation and close-out activities.</span></p><br></li> </ul><b><span>2. Document Control</span></b> <ul> <li><p><span>Maintain and manage all project documentation (drawings, submittals, correspondences, permits, etc.) in line with company procedures.</span></p><br></li> <li><p><span>Control document distribution, versioning, and filing (both soft and hard copies).</span></p><br></li> <li><p><span>Track the status of submittals, RFIs, and approvals to ensure timely responses.</span></p><br></li> <li><p><span>Prepare and issue transmittals for drawings and documents to clients, consultants, and authorities.</span></p><br></li> <li><p><span>Ensure that all project documentation is properly logged, indexed, and retrievable.</span></p><br></li> </ul><b><span>3. Authority Approvals</span></b> <ul> <li><p><span>Prepare and submit drawings and documentation to relevant authorities for approval.</span></p><br></li> <li><p><span>Coordinate with consultants, clients, and government bodies to obtain necessary NOCs and permits.</span></p><br></li> <li><p><span>Maintain up-to-date knowledge of authority regulations and requirements related to fit-out works (e.g., DCD, DM, Trakhees, TECOM, DDA, etc.).</span></p><br></li> <li><p><span>Follow up on application status and ensure timely clearance for project execution.</span></p><br></li> <li><p><span>Assist in updating internal procedures to comply with changing authority regulations.</span></p><br></li> </ul><b><span>4. Administrative &amp; Support Functions</span></b> <ul> <li><p><span>Assist in preparing project correspondence, presentations, and reports.</span></p><br></li> <li><p><span>Maintain and update project tracking systems and dashboards.</span></p><br></li> <li><p><span>Support project budgeting and procurement documentation as needed.</span></p><br></li> <li><p><span>Organize and coordinate project-related meetings and follow-ups.</span></p><br></li> </ul> <br><span>Requirements </span><ul> <li><p><b>Education:</b> Bachelor’s Degree or Diploma in Engineering, Architecture, Construction Management, or related field.<br></p><br></li> <li><p><b>Experience:</b><br></p><br> <ul> <li><p>3–5 years of experience in a similar role within a <b>fit-out, interiors</b><br></p><br></li> <li><p>Proven experience handling <b>authority approvals</b> for fit-out projects.<br></p><br></li> </ul></li> <li><p><b>Technical Skills:</b><br></p><br> <ul> <li><p>Proficient in MS Office (Excel, Word, PowerPoint, Outlook).<br></p><br></li> <li><p>Experience with project management tools (e.g., MS Project, Primavera) is an advantage.<br></p><br></li> <li><p>Knowledge of document control systems (e.g., Aconex, EDMS) preferred.<br></p><br></li> </ul></li> <li><p><b>Soft Skills:</b><br></p><br> <ul> <li><p>Strong organizational and communication skills.<br></p><br></li> <li><p>Attention to detail and ability to manage multiple priorities.<br></p><br></li> <li><p>Team player with proactive and problem-solving attitude.<br></p><br></li> <li><p>Good coordination and interpersonal abilities.<br></p><br></li> </ul></li> </ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To carry out and support a wide range of aircraft base maintenance activities such as, inspections, troubleshooting, and defect rectification in accordance with approved maintenance data, ensuring that aircraft are maintained to the highest standards of safety, reliability, and regulatory compliance. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Performs scheduled base maintenance (C-checks, modifications, repairs) on aircraft in accordance with approved documentation and procedures.</li><li>Performs unscheduled base maintenance including troubleshooting and defect rectification on aircraft in accordance with approved documentation and procedures.</li><li>Ensures that all documentation including work cards, technical logs books, defect rectification and modifications are correctly completed in accordance with company policy, process and procedure</li><li>Ensures all maintenance is carried out using the correct tools, equipment, and procedures as per the Aircraft Maintenance Manual (AMM) and other approved documentation.</li><li>Raises Parts Requests for defects as required, ensuring that all associated spares are ordered, and that AMOS is accurate and correct.</li><li>Supports other flydubai maintenance events including line maintenance, minor maintenance and Aircraft on Ground (AOG) recovery ensuring all maintenance is carried out in accordance with approved documentation and procedures.</li><li>Supports aircraft movements, including towing, marshalling, docking, refueling and engine ground runs.</li><li>Reports any issues affecting safety, quality, or performance to appropriate departments.</li><li>Promotes the Safety Management System (SMS) and ensures a culture of safety, compliance, and continuous improvement within the maintenance team.</li><li>Promotes teamwork and clear communication between shifts, departments, and supports functions to ensure efficient workflow and minimal disruptions.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Associate Degree (2 years)</li><li>Basic Aircraft Maintenance Training and a recognised Aircraft Maintenance Qualification are required</li><li>Fluent in English</li><li>Demonstrated experience in the maintenance of commercial aircraft in a Line or Base Maintenance environment</li><li>Years with qualifications: 3 - 5 years</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Job Purpose <br><p>Provide technical expertise with experience based knowledge and assistance to technical and operational divisions / departments on all related matters to reliability engineering, assessment and monitoring </p><br><br><br>Job Specific Accountabilities <br><p>•&nbsp;&nbsp; &nbsp;Conducts Root Cause Failure Analysis (RCFA), Asset Performance Management (APM) and Reliability Center Maintenance (RCM) studies in an effort to convert the nature of maintenance from reactive repairs to proactive preventive maintenance and condition monitoring.<br>•&nbsp;&nbsp; &nbsp;Identifies and applies appropriate maintenance strategies to minimize the impact of failures on business performance.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Leads and participates in BF/GF (Brown Field/Green Field) Engineering activities to improve Reliability of and optimize maintenance costs.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Focuses on identification of equipment issues before they result in failures via use of predictive tools and Reliability methods. &nbsp;<br>•&nbsp;&nbsp; &nbsp;Maintains bad factor listing and reporting. &nbsp;Researches and provides technical advice for upgrading and refurbishment of mechanical equipment during major overhauls or new installations.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Reviews packages for new projects and recommends on equipment selection and redundancy and participates in equipment review and proposed new solutions alerts on obsolescence of equipment.<br>•&nbsp;&nbsp; &nbsp;Recommends necessary modification/replacement of equipment to overcome technical problems.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Assists operational sites to develop appropriate monitoring techniques to help reflecting the equipment’s real conditions.<br>•&nbsp;&nbsp; &nbsp;Leads specific scheme/works allocated to Reliability Engineering in different disciplines including mechanical, electrical, instrumentation. &nbsp;<br>&nbsp;</p><br><br><br>Internal Communications &amp; Working Relationships <br><p>Contact with line Manager/ peers and other employees within the company/Group as required<br>&nbsp;</p><br><br><br>External Communications &amp; Working Relationships <br><p>Contact with external parties including consultants, third party service providers, and government agencies as required&nbsp;<br>&nbsp;</p><br><br><br>Minimum Qualification <br><p>Bachelor Degree in Electrical or Mechanical Engineering or equivalent.</p><br><br><br>Minimum Experience, Knowledge &amp; Skills <br><p>6 years of experience,preferably in the oil &amp; gas industry<br>&nbsp;</p><br><br><br>Professional Certifications <br><p>As applicable</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To carry out and support a wide range of aircraft base maintenance activities such as, inspections, troubleshooting, and defect rectification in accordance with approved maintenance data, ensuring that aircraft are maintained to the highest standards of safety, reliability, and regulatory compliance. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Performs scheduled base maintenance (C-checks, modifications, repairs) on aircraft in accordance with approved documentation and procedures.</li><li>Performs unscheduled base maintenance including troubleshooting and defect rectification on aircraft in accordance with approved documentation and procedures.</li><li>Ensures that all documentation including work cards, technical logs books, defect rectification and modifications are correctly completed in accordance with company policy, process and procedure</li><li>Ensures all maintenance is carried out using the correct tools, equipment, and procedures as per the Aircraft Maintenance Manual (AMM) and other approved documentation.</li><li>Raises Parts Requests for defects as required, ensuring that all associated spares are ordered, and that AMOS is accurate and correct.</li><li>Supports other flydubai maintenance events including line maintenance, minor maintenance and Aircraft on Ground (AOG) recovery ensuring all maintenance is carried out in accordance with approved documentation and procedures.</li><li>Supports aircraft movements, including towing, marshalling, docking, refueling and engine ground runs.</li><li>Reports any issues affecting safety, quality, or performance to appropriate departments.</li><li>Promotes the Safety Management System (SMS) and ensures a culture of safety, compliance, and continuous improvement within the maintenance team.</li><li>Promotes teamwork and clear communication between shifts, departments, and supports functions to ensure efficient workflow and minimal disruptions.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Associate Degree (2 years)</li><li>Basic Aircraft Maintenance Training and a recognised Aircraft Maintenance Qualification are required</li><li>Fluent in English</li><li>Demonstrated experience in the maintenance of commercial aircraft in a Line or Base Maintenance environment</li><li>Years with qualifications: 3 - 5 years</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Function:</p><p>To develop and execute sales plan in the region in line with operating plans, in order to</p><p>enhance awareness and sales volume objectives through the efficient and effective use of</p><p>resources. To ensure the individual targets are achieved.</p><p>Dimensions:</p><p>Location: Dubai, United Arab Emirates</p><p>Region: GCC</p><p>Reports To: Line Manager</p><p>Principal Accountabilities:</p><ul><li><p>Interacting and building relationships with clients to create and service the demands of our</p></li></ul><p>products.</p><ul><li><p>Take the product line into the next stage of product growth through penetration.</p></li><li><p>To ensure maximum geographical reach and coverage.</p></li><li><p>Provide and exchange sales information on a daily basis, and reports to the line manager.</p></li><li><p>Work on market development and achieve sales targets.</p></li><li><p>To achieve sales targets in the assigned territory - selling existing and new products &amp;</p></li></ul><p>developing the sales territory.</p><ul><li><p>Responsible for full sales cycle and account management tasks, from prospecting all the way</p></li></ul><p>to client retention.</p><ul><li><p>Ensure quotations are priced and submitted on time with secured payment terms.</p></li><li><p>Identifies business opportunities by identifying prospects and evaluating their position in the</p></li></ul><p>area to implement our solutions.</p><ul><li><p>Promote implementation of products of our company by establishing contact and developing</p></li></ul><p>relationships with prospects in the assigned area.</p><ul><li><p>Maintains relationships with clients by providing support, information, and guidance for</p></li></ul><p>different products with our company.</p><ul><li><p>Maintains professional and technical knowledge by attending educational workshops;</p></li></ul><p>reviewing professional publications; establishing personal networks; benchmarking state-of-</p><p>the-art practices</p><ul><li><p>Travel within the GCC as and when required</p></li></ul><p>Person Specification:</p><p>Preferred Education /Experience:</p><ul><li><p>A graduate with 3-6 years of sales and business development experience with at least</p></li></ul><p>2 years in the EdTech industry</p><ul><li><p>IT background would be an advantage</p></li><li><p>Proficient spoken and written English</p></li><li><p>Working knowledge of Excel, MS Word, Outlook, and Internet</p></li><li><p>UAE Driving License and own vehicle is a must</p></li></ul><p>Preferred Personal Attributes:</p><ul><li><p>Ability to travel within the GCC as and when required</p></li><li><p>Thoroughness and attention to detail</p></li><li><p>Comprehensive and planned task-follow up</p></li><li><p>Demonstrate ability to work effectively with people</p></li><li><p>Ability to learn quickly within the job</p></li><li><p>Problem-solving attitude</p></li><li><p>Able to take initiative</p></li><li><p>Flexibility to deal with ever-changing tasks</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Edu tech experience with Driving license</p><p></p></section>

Role Description<br><br>This is a full-time role based in Dubai, UAE, reporting to the HR Manager. The HR & Recruitment Specialist owns high-volume, end-to-end recruitment across the full DEAL Holdings group - spanning The Food & Beverage Group and all other brands and business units under the holding company. The role suits someone who has delivered volume hiring at pace - ideally from a recruitment agency background - and who understands the demands and rhythm of the hospitality industry, including its extended and unsocial hours.<br><br>Job Summary<br><br>The HR & Recruitment Specialist leads recruitment delivery for all positions across DEAL Holdings' portfolio, from front- and back-of-house F&B roles to support and corporate functions. Working across multiple brands and venues, this is a hands-on role carrying real ownership of hiring outcomes and SLAs, with regular coordination across Operations, Finance, PMO, and PRO teams to ensure a compliant and seamless employee lifecycle group-wide.<br><br>Recruitment & Talent Acquisition<br><br>Own high-volume, end-to-end recruitment for all roles across DEAL Holdings' brands and business units, from requisition (received via PMO) through offer acceptance and joining. Manage multiple live vacancies across different brands simultaneously without compromising quality or speed, hitting agreed time-to-fill SLAs. Build and work active talent pipelines across digital platforms, portals, referrals, walk-ins, and recruitment days to keep a ready pool for fast-moving openings group-wide. Conduct phone screens and first-round interviews at volume; coordinate hiring-manager interviews and shortlisting across brands. Own the ATS - maintaining pipeline hygiene, data integrity, and reporting across all business units. Maintain job descriptions, structured interview guides, and scoring frameworks adaptable to each brand. Manage reference checks, offer negotiation, and issuance of compliant offer letters. Act as PMO liaison for recruitment requests across the group, ensuring management-level hires follow required PMO notification and sign-off.<br><br>Onboarding & Documentation<br><br>Own the onboarding workflow for all brands, ensuring every new joiner is set up accurately and on time. Prepare UAE-compliant limited-term employment contracts, joining forms, and follow the onboarding checklists. Collect and verify all joining documents (passport, EID, medical, visa) and ensure accurate digital and physical filing. Coordinate visa processing, work permits, and medical insurance enrolment with the outsourced PRO team. Schedule inductions and first-day logistics across venues and business units.<br><br>HR Administration & Compliance<br><br>Maintain employee data, leave trackers, staff lists, and manpower plans across the group. Support payroll data collation (attendance, overtime, deductions) for the company. Track expiry dates for visas, medicals, labour cards, and insurance; drive timely renewals and cancellations with PRO. Support updates to HR SOPs, the Employee Handbook, and staff communications. Proactively flag UAE labour law compliance risks under Federal Decree-Law No. 33 of 2021. <br><br>Requirements<br><br>Bachelor's Degree in Human Resources, Business Administration, or related field. Minimum 4 years' recruitment experience, with a proven track record in high-volume hiring - recruitment agency background strongly preferred. Experience recruiting for UAE F&B, hospitality, or retail is a strong advantage; multi-brand or group-level recruitment experience is a plus. Comfortable working the extended and flexible hours the hospitality sector demands, including evenings and weekends where recruitment activity requires it. Strong, current knowledge of UAE labour law (Federal Decree-Law No. 33 of 2021) and visa/PRO processes. Hands-on with an ATS and HRIS. Excellent communication, negotiation, and organisational skills. Proficient in Microsoft Office (Word, Excel, Power Point).<br><br>Personality & Culture Fit<br><br>Resilient, high-energy, and thrives under volume and pressure. Target-driven and self-motivated, able to work with minimal supervision. Detail-oriented, highly organised, and deadline-driven. Comfortable switching context across multiple brands and stakeholders. Positive, proactive, and people-focused. Strong team player with a collaborative work ethic.

Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.<br>Responsibilities:Prioritizes tasks ensuring effective functioning of the area. Follows the chain of command in reporting incidents or concerns. Prioritizes workload and completes correspondence promptly. Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries. Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security. Answers phone calls politely and cordially. Maintains proper telephone etiquette. Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected. Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form. Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking, registration and cashier process. Modifies patient information on Cerner upon their attendance or calling according to the established criteria. Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode. Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 “General and Informed Consent”. Verifies patient insurance card against updated direct billing list. Ensures appropriate claim form placed in patient’s file. Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form). Checks for outstanding amounts for patients before registration and follow up with the Manager/designee. Informs walk-in patients regarding waiting time. Schedules and books appointments as requested appropriately. Transfers and cancels appointments. (Informs patient in regards to the reference number). Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior politely and cordially to appointment time and to bring identification card, insurance card, vaccination record, medication obtained medication used and any medical report if present or follow clinic specifics in regard to appointment instructions. Schedules and books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately. Enters and verifies charges and orders efficiently into the mycare system. Liaises with the Insurance and Finance Departments. Ensures insurance and finance documentation is completed according to established criteria. Collects payment, issues receipts and completes designed cashier reports by using mycare or preparing manual reports correctly. Follows up on cash outstanding and resolves late charges. Modifies from insurance to cash and vice versa as required. Handles insurance process (pre-approved treatment). Coordinates with Medical Imaging for booking appointments (urgent or routine). Directs patient to another department as required. Informs patient about billing details and explains non-covered charges. Participates in ensuring true, honest and accurate patient Customer Survey Feedback. Ensures that all stand layout explanations are filled and updated with non-covered standards in the new brochure. Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay. Assists in the orientation of new staff members. Facilitates efficient receptionist function by consulting and communicating with all co-workers. Maintains complete awareness at all times of all hospital features/services/prices/packages and hours of operations. Ensures that the place of work and surrounding area is kept clean and organized at all times. Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator. Promotes incident, and customer complaint reporting to improve patient and family care.<br><br>Qualifications:High School Graduate Excellent English and Arabic verbal/written communication skills Demonstrates computer literacy (in i Connect System) and efficiency Demonstrates adequate Medical Terminology Exposure to/experience with customer service principles Previous cashier experience is preferable

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To provide administrative and commercial support in the execution of charter operations and the development of specialized cargo products, by assisting in quotation preparation, coordination between commercial and operational teams, and maintenance of charter and product documentation to ensure smooth and efficient delivery of cargo services. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Supports charter operations by coordinating requests, preparing quotations, and facilitating internal approvals to ensure timely response and smooth execution of charter activities.</li><li>Coordinates with Commercial, Pricing, Capacity Management, and Operations to confirm aircraft availability, routing options, and feasibility of charter movements.</li><li>Prepares and maintains documentation for charter flights, including service requests, agreements, and internal authorization forms.</li><li>Assists in setting up new products in the cargo system (SkyChain), ensuring correct configuration of service codes, handling parameters, and revenue tracking setup.</li><li>Tracks and updates charter performance data, including flight utilization, revenue, and customer feedback, for management review, for management reporting and analysis.</li><li>Liaises with Finance and Contracts teams to ensure accurate billing, cost recovery, and vendor invoice verification.</li><li>Supports the coordination of specialized cargo products (e.g., pharmaceuticals, express, perishables), ensuring correct operational handling and documentation.</li><li>Monitors charter schedules and operations, providing status updates and coordinating with the Operations Control Center to ensure smooth execution.</li><li>Maintains the charter and product filing system, ensuring all documentation, reports, and quotations are up to date and easily retrievable.</li><li>Assists in preparing management presentations, performance dashboards, and commercial reports related to charter and product development.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Bachelor's Degree (3+ years)</li><li>Fluent in English</li><li>Minimum 2 years of experience in cargo operations, sales support, or charter coordination within an airline or freight forwarding environment. Strong coordination and communication skills with attention to detail.</li><li>Years with qualifications: 2 - 4 years, Years without qualifications (if applicable): 4 - 6 years</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>What you will do</b><br><p>We are seeking an experienced and knowledgeable Refrigeration Service Personnel to join our Industrial Refrigeration team in the United Arab Emirates. In this role you will be reporting to the Field Line Manager and will be responsible for commissioning, servicing, troubleshooting, and maintaining refrigeration systems in various industries.</p><br><p><b>How you will do</b></p><br><ul><li><p>Conduct service and maintenance activities on IR Ammonia single and double stage systems, adhering to operational philosophies.</p><br></li><li><p>Read and understand electrical and controller drawings, as well as P&amp;ID diagrams.</p><br></li><li><p>Commission, service, and troubleshoot refrigeration systems and gas compressor units, with a preference for experience with Sabroe, Gram, and Frick units.</p><br></li><li><p>Perform testing, commissioning, and service on Danfoss valves and control systems commonly used in JCI industrial refrigeration systems.</p><br></li><li><p>Overhaul reciprocating screw compressors, preferably with experience on SABROE, GRAM, Frick, and YORK compressors.</p><br></li><li><p>Possess refrigeration knowledge and experience in controls and instrumentation, including an understanding of relay-based controls, PLCs, DCS systems, and compressor unit controllers such as Unisab, Gramatic, and Quantum.</p><br></li><li><p>Familiarity with process cooling equipment commonly used in petrochemical industries, including systems utilizing propane, Propylene and R134a refrigerants.</p><br></li><li><p>Maintain a basic understanding of the hazards associated with ammonia, propane, and H2S gases.</p><br></li><li><p>Handle, report, and communicate effectively with food and beverage and PRS customers.</p><br></li></ul><p><b>What we look for</b></p><br><ul><li><p>Proven experience and knowledge in the commissioning, servicing, and troubleshooting of refrigeration systems.</p><br></li><li><p>Hold a diploma or degree in Refrigeration and Air Conditioning.</p><br></li><li><p>Have a minimum of 6 to 8 years of hands-on field service experience.</p><br></li><li><p>Strong understanding of electrical and controller drawings, as well as P&amp;ID diagrams.</p><br></li><li><p>Familiarity with Sabroe, Gram, and Frick compressor units.</p><br></li><li><p>Proficiency in testing, commissioning, and servicing Danfoss valves and control systems.</p><br></li><li><p>Experience in overhauling reciprocating screw compressors, preferably SABROE, GRAM, Frick, and YORK compressors.</p><br></li><li><p>Solid understanding of controls and instrumentation, including relay-based controls, PLCs, DCS systems, and compressor unit controllers (Unisab, Gramatic, Quantum).</p><br></li><li><p>Knowledge of process cooling equipment and refrigerants used in petrochemical industries.</p><br></li><li><p>Basic awareness of the hazards associated with ammonia, propane, and H2S gases.</p><br></li><li><p>Excellent communication and problem-solving skills.</p><br></li></ul><br> </div>

Company Description<br>Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes<br>Role Overview:<br>The Service Desk Lead is responsible for establishing and leading the Service Desk team, including defining support workflows, communication channels, triage procedures, and service-level alignment. This role ensures the delivery of high-quality customer support through well-structured processes, effective coordination with L1/L2/L3 teams, and continuous improvement of operational efficiency. <br>The Service Desk Lead will set up and supervise support channels, ensure consistent triage and ticket handling, and oversee smooth coordination across support levels. The role requires exceptional communication skills as the primary competency, along with strong operational discipline, and the ability to build a customer-focused service culture<br>Role Responsibilities: <br>Lead the Service Desk team, including establishing and fine-tuning processes, workflows, SLAs, ticket categorization, and support-level handoffs. Set up and manage support channels such as Jira Service Management, email queues, phone/hotline support, and monitoring-alert integrations. Develop and maintain triage procedures to ensure efficient prioritization and routing of tickets across L1–L3 teams. Lead daily Service Desk operations including ticket assignment, workload balancing, and SLA adherence. Create and maintain SOPs, runbooks, and user guides that support consistent and high-quality support operations. Monitor service performance dashboards, KPIs, and ticket trends to identify improvement opportunities and ensure high communication standards in all interactions. Conduct regular quality reviews of ticket handling, response accuracy, and clarity of communication across the team. Support onboarding and continuous training of L1/L2 engineers on Service Desk workflows, communication protocols, and tool usage. Maintain and enhance the knowledge base to ensure accurate, accessible troubleshooting guides and service documentation. Coordinate with Technical Operations, Engineering, and Product teams to ensure efficient is-sue resolution and alignment on support processes. Prepare weekly and monthly Service Desk performance reports for management, focusing on service quality, communication effectiveness, and operational KPIs. Drive continuous improvement initiatives to enhance support efficiency, user experience, and overall operational maturity.<br>Required Qualification, Experience, Competence and Certifications <br>Bachelor’s degree in preferably Computer Science, Information Technology, Engineering, or a related field.5+ years of experience in IT Service Desk, technical support, or service operations roles. Experience in building or leading a Service Desk function is a significant advantage. Outstanding communication skills, both written and verbal, with the ability to manage expectations, ensure clarity, and maintain high-quality interactions across teams and customers. Hands-on experience with ITSM tools such as Jira Service Management, Service Now, or similar platforms. Strong understanding of ITIL practices (incident, request, problem, and change management). Demonstrated ability to design and document SOPs, workflows, and knowledge base articles. Analytical mindset with experience monitoring SLAs, KPIs, and operational metrics. Leadership capability with experience coaching or guiding L1/L2 support engineers. Ability to work collaboratively with cross-functional teams including Engineering, Operations, and Product. Certifications such as ITIL Foundation or HDI Support Center Lead (SCL) are preferred<br>Reporting To: Senior Manager – Technical Operations

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To ensure that all maintenance and cleaning is carried out to the highest standards and within the operational limitations prescribed, in accordance with flydubai and regulatory requirements. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Maintain the quality of the aircraft interiors on the operated fleet. .</li><li>Maintain the interior and exterior cleaning standards on the operate fleet.</li><li>Meet allocated arriving aircraft on turnaround within 10 minutes of their arrival.</li><li>Review the Cabin Defects Log (CDL) for arriving aircraft to ensure that all log entries are actioned.</li><li>Carry out tasks as directed by the Team Leader Aircraft Appearance (TLAA).</li><li>Completion of Work Packages as allocated. To ensure that all Work Packages are completed thoroughly and the relevant AMOS entries are made. To ensure that any damage identified is recorded correctly and concisely.</li><li>Raising Parts Requests for Aircraft Deferred Defect (ADD) as required. When raising an ADD and the spares required are known, the job holder is required to ensure that all associate spares are ordered and that AMOS and the ADD Sheet in the Technical Log is annotated accordingly.</li><li>Identify aircraft cleaning requirements to the TLAA.</li><li>Check aircraft following cleaning to ensure that the cleaning meets flydubai standards.</li><li>Maintain the interior and exterior state of the allocated vehicle to the standard required by flydubai.</li><li>Assisting with overtime requirements as requested. This will include both voluntary and rostered overtime totaling up to 50 hours per calendar month.</li><li>Assist and deputize for the TLAA as required.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>High School Diploma</li><li>Fluent in English</li><li>Experience in the maintenance of commercial aircraft cabin maintenance in a Line and/or Base Maintenance environment</li><li>Years with qualifications: 3 - 5 years</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Shopping Experience Representative is responsible for overseeing and supporting the Info desk to ensure customers receive professional and friendly assistance. This role requires a focus on maintaining accurate financial transactions and efficient customer service operations, especially at the Returns &amp; Exchange desk. Success in this role involves creating a welcoming store environment, safeguarding customer satisfaction, and adhering to company procedures. The representative plays a crucial role in the customer shopping journey, from greeting them at the store to resolving product and transaction-related queries.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available.</li><li>Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.</li><li>Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.</li><li>Greet and welcome customers on arrival at Smaland, explaining the admission policy in a friendly manner.</li><li>Make announcements or pages to customers (parents) for issues in the playroom or general announcements.</li><li>Follow SOPs for cash handling, receiving payment by various methods (cash, cheque, credit cards, etc.).</li><li>Compute and record transactions ensuring 100% accuracy for all register transactions.</li><li>Count and record the float before and after trading to ensure accurate cash handling.</li><li>Ensure the Returns &amp; Exchange desk is viewed as quick and easy by customers.</li><li>Handle returns and exchange issues using judgment and management guidelines.</li><li>Inform management about product faults or safety issues from Returns &amp; Exchange desk feedback.</li><li>Prepare reports of transactions for reconciliation and analysis of store performance</li><li>Ensure child safety is a priority in Smaland, providing a safe environment for children.</li><li>Adhere to all system procedures as per policy and complete booking of IKEA services.</li><li>Brief Duty Manager on complaints requiring management assistance.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Proactivity and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Fluency in English; proficiency in Arabic preferred.</li><li>Customer-focused mindset with accountability and teamwork abilities.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>High School diploma.</li><li>Minimum 2 years of experience in a similar role.</li><li>Excellent communication and interpersonal skills.</li><li>Good command of English language; Arabic language is preferred.</li></ul><p><br></p></div>