Information Architecture Jobs - Sharjah UAE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced <strong>Head of Information Technology</strong> to lead the Group’s IT function and support the businesses through reliable systems, strong cybersecurity, effective IT governance, and practical digital transformation.</p><p>The successful candidate will be responsible for managing the full IT function, including infrastructure, networks, ERP and business applications, cybersecurity, IT budgeting, vendor management, and team leadership. The role will also support the Company’s automation and Artificial Intelligence initiatives, particularly where technology can improve manufacturing efficiency, reporting, decision-making, and overall business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Develop and implement the Company’s IT strategy in line with business objectives.</p></li><li><p>Lead, manage, and develop the IT team.</p></li><li><p>Prepare and manage the IT budget, technology spending, and cost controls.</p></li><li><p>Oversee IT infrastructure, networks, servers, cloud services, data storage, telecommunications, and end-user support.</p></li><li><p>Ensure the reliability, availability, and security of all IT systems and business applications.</p></li><li><p>Manage ERP systems and other enterprise platforms supporting finance, HR, procurement, sales, production, inventory, and operations.</p></li><li><p>Lead cybersecurity, data protection, disaster recovery, and business continuity initiatives.</p></li><li><p>Manage IT vendors, service providers, software licensing, contracts, and technology procurement.</p></li><li><p>Develop and implement IT policies, procedures, governance standards, and compliance controls.</p></li><li><p>Lead IT projects and system upgrades, ensuring delivery within approved timelines and budgets.</p></li><li><p>Work with business leaders to identify opportunities for process improvement, automation, system integration, and better use of data.</p></li><li><p>Support the evaluation and implementation of AI-based solutions where they create practical business value, including in manufacturing, maintenance, quality, supply chain, reporting, and decision support.</p></li><li><p>Ensure that automation and AI initiatives are properly integrated with existing systems, secure, scalable, and aligned with business needs.</p></li><li><p>Keep management informed of technology risks, opportunities, and recommended improvements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.</p></li><li><p>Relevant certifications will be an advantage.</p></li><li><p>Minimum 10 years’ experience in IT, including at least 5 years in a senior IT leadership role.</p></li><li><p>Experience in a manufacturing or industrial environment is strongly preferred.</p></li><li><p>Strong experience managing IT infrastructure, cybersecurity, ERP systems, enterprise applications, and multi-site IT operations.</p></li><li><p>Proven experience managing IT budgets, vendors, technology projects, and internal IT teams.</p></li><li><p>Good understanding of manufacturing systems, industrial automation, data integration, and digital transformation.</p></li><li><p>Practical exposure to AI, analytics, automation, or Industry 4.0 initiatives in a business or industrial setting will be an advantage.</p></li><li><p>Strong communication skills with the ability to work closely with senior management and department heads.</p></li></ul><p>Key Competencies</p><ul><li><p>IT leadership and governance</p></li><li><p>Business and commercial understanding</p></li><li><p>Cybersecurity and risk management</p></li><li><p>ERP and enterprise systems knowledge</p></li><li><p>Infrastructure and operations management</p></li><li><p>Budget and vendor management</p></li><li><p>Automation and digital transformation</p></li><li><p>Practical understanding of AI applications</p></li><li><p>Project and change management</p></li><li><p>Team leadership</p></li><li><p>Strong communication and stakeholder management</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Design, implement, and maintain robust server infrastructure (physical and virtual) ensuring high availability and optimal performance.</li><li>Manage and troubleshoot network devices including routers, switches, firewalls, and wireless access points to guarantee seamless connectivity.</li><li>Administer and secure cloud environments (AWS, Azure, GCP) focusing on cost optimization and adherence to best practices.</li><li>Develop and execute comprehensive backup and disaster recovery strategies to safeguard critical business data.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.</p></li><li><p>5+ years of experience in IT Infrastructure, Systems Administration, or End-User Support.</p></li><li><p>Strong hands-on experience with:</p></li><li><p>Microsoft 365 Administration</p></li><li><p>Azure Cloud Services</p></li><li><p>Windows Server &amp; Desktop Administration</p></li><li><p>Network Infrastructure (Switches, Firewalls, Wireless Networks)</p></li><li><p>Endpoint Management and Security</p></li><li><p>Backup and Recovery Solutions</p></li><li><p>IT Asset Management</p></li><li><p>Service Desk and ITSM Tools</p></li><li><p>Good understanding of cybersecurity principles, ISO 27001, and IT governance frameworks.</p></li><li><p>Experience with troubleshooting enterprise infrastructure and performing root cause analysis.</p></li><li><p>Strong documentation, communication, and stakeholder management skills.</p></li><li><p>Relevant certifications such as Microsoft, Azure, ITIL, Cisco, CompTIA Security+, or ISO 27001 will be an advantage.</p></li></ul><p><strong>Preferred Experience</strong></p><ul><li><p>Exposure to Zero Trust Architecture concepts.</p></li><li><p>Experience supporting cloud transformation and cybersecurity initiatives.</p></li><li><p>Experience working with audits, compliance programs, and regulatory frameworks.</p></li><li><p>Ability to work independently, manage priorities, and support multiple stakeholders.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>· Assist in implementing Bank's policies and procedures in accordance with data protection laws and regulations (like CBUAE Consumer Data Protection, UAE Privacy Laws and applicable global data protection requirements) and advising the business on data protection and privacy matters. · Leading as required and maintaining cross-functional working groups to coordinate data protection efforts, including current projects and initiatives and regulatory awareness across the Bank. · Executing data protection and privacy monitoring and compliance testing reviews. · Evaluate the existing data protection framework and identify areas of non or partial compliance and rectify any issues. · Maintain an inventory of all personal data stored and data processing activities, including how and why the company collects, shares and uses personal data. · Work with the Contracts, Vendor Management and Compliance/Business departments to ensure that third-party suppliers contracts and operating-level agreements meet privacy requirements. · To support and promote a culture of awareness of data security / data protection throughout the bank. · Hold training with staff members across different business units who are involved in data handling or processing. · Work with and manage external vendors / auditors during assessments.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>· An Engineering Degree, with 5+ Years experience in local / international Data Protection in BFSI. · Hands on experience in implementing data protection regulations. · Expertise in data protection laws and regulations (like CBUAE Consumer Data Protection, UAE Privacy Laws and applicable global data protection requirements). · Certification related to CIPP/E, CIPM, CIPT, CDPO, etc are preferred. · Strong knowledge of information Security, Data Protection and IT Systems. </p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced IT Incharge to manage and maintain the organization’s IT infrastructure, ensuring smooth and secure operations of all systems and networks.</p><br><p>Key Responsibilities:</p><br><ul><li><p>Provide technical support for desktops, laptops, printers, and end-user systems.</p></li><li><p>Install, configure, and maintain Windows operating systems, software applications, and IT hardware.</p></li><li><p>Monitor and troubleshoot LAN/WAN networks, Wi-Fi connectivity, VPN, and internet issues.</p></li><li><p>Manage firewalls, antivirus systems, and endpoint security to ensure data protection.</p></li><li><p>Install and maintain CCTV systems, access control, and office surveillance infrastructure.</p></li><li><p>Administer user accounts, email systems, and Active Directory permissions.</p></li><li><p>Maintain data backups, disaster recovery systems, and server monitoring.</p></li><li><p>Track and manage IT assets, licenses, and technical documentation.</p></li><li><p>Coordinate with IT vendors and service providers for maintenance and upgrades.</p></li><li><p>Support network devices, routers, switches, and firewall configurations.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>5-8 years of experience in IT support / system administration.</p></li><li><p>Knowledge of networking protocols (TCP/IP, DNS, DHCP), VPN, and firewall management.</p></li><li><p>Experience with CCTV, access control systems, and IT security solutions.</p></li><li><p>Familiarity with Microsoft 365, Active Directory, virtualization, and backup solutions.</p></li></ul><br><p>Preferred Certifications:</p><ul><li><p><u>CCNA</u></p></li><li><p><u>MCSE</u></p></li><li><p><u>CompTIA A+</u> or <u>CompTIA Network+</u></p></li><li><p><u>ITIL Certification</u> (preferred)</p></li></ul><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and execute tailored sales strategies to penetrate new markets and achieve quarterly revenue targets.</li><li>Conduct in-depth market research to identify potential clients and establish a robust pipeline of sales opportunities.</li><li>Engage with clients through personalized presentations and product demonstrations to highlight unique selling propositions.</li><li>Negotiate contracts and close deals while maintaining a strong focus on customer satisfaction and long-term relationships.</li><li>Collaborate with the marketing team to align promotional activities and leverage leads generated from campaigns.</li><li>Utilize CRM software to track sales activities, manage leads, and provide accurate forecasting reports to management.</li><li>Stay updated on industry trends and competitor activities to effectively position products and services.</li><li>Participate in networking events and industry conferences to expand professional relationships and market presence.</li><li>Provide after-sales support to ensure client satisfaction and drive repeat business opportunities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong negotiation and persuasive communication skills are critical for closing deals successfully.</li><li>Demonstrated ability to work independently and as part of a team, adapting to fast-paced environments.</li><li>A proactive attitude, resilience, and a passion for sales are vital personal qualities that drive success.</li></ul><p></p></section>

<ul><li>Bridge the gap between business needs and technical solutions by translating complex requirements into actionable project plans.</li><li>Lead cross-functional teams, fostering collaboration between business analysts, developers, QA, and stakeholders to ensure project alignment.</li><li>Manage the end-to-end project lifecycle, from initiation and planning to execution, monitoring, control, and closure, ensuring timely delivery.</li><li>Oversee technical design and architecture discussions, ensuring solutions are scalable, robust, and meet business objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's Degree in Computer Science, Information Technology, Business Administration, Finance, or related discipline.</p></li><li><p>PMP, Prince2, Agile, Scrum, or equivalent project management certification preferred.</p></li><li><p>Certification in Islamic Banking or Finance is highly desirable.</p></li></ul><br><br><p><strong>Experience Requirements</strong></p><ul><li><p>Minimum <strong>8+ years</strong> of experience in Banking or Financial Services.</p></li><li><p>Minimum <strong>5+ years</strong> of Project Management experience leading banking technology projects.</p></li><li><p>Proven experience delivering projects within <strong>Islamic Banking environments</strong>.</p></li><li><p>Experience working with Core Banking, Digital Banking, Payments, Lending, and Regulatory systems.</p></li><li><p>Strong exposure to vendor management and multi-stakeholder environments.</p></li></ul><br><br><p><strong>Technical Skills</strong></p><ul><li><p>Banking Applications and Core Banking Platforms.</p></li><li><p>SQL and data analysis skills.</p></li><li><p>API integrations and system interfaces.</p></li><li><p>Agile and Waterfall delivery methodologies.</p></li><li><p>Jira, Confluence, MS Project, Azure DevOps, or similar tools.</p></li><li><p>Understanding of cloud platforms and digital transformation initiatives is an advantage</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments.</p></li><li><p>Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.</p></li><li><p>Manage regular support incidents, service requests, problem tickets, and user queries.</p></li><li><p>Analyze business requirements and implement application change requests in coordination with business and technology teams.</p></li><li><p>Participate in application enhancement projects, upgrades, releases, and production deployments.</p></li><li><p>Support end-to-end trade lifecycle processes within the Calypso platform.</p></li><li><p>Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams.</p></li><li><p>Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations.</p></li><li><p>Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.</p></li><li><p>Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.</p></li><li><p>Ensure compliance with IT governance, security standards, audit requirements, and change management processes.</p></li><li><p>Participate in on-call support and production maintenance activities when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.</p></li><li><p>8–10 years of experience in Banking IT, with significant hands-on experience supporting the Calypso platform.</p></li><li><p>Strong experience in production support, incident management, change management, and project implementation.</p></li><li><p>Experience supporting mission-critical banking applications in production environments.</p></li><li><p>Excellent analytical, troubleshooting, communication, and stakeholder management skills.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Functional Knowledge</strong></p><p>The ideal candidate should possess strong functional knowledge of Treasury and Capital Markets, including:</p><ul><li><p>Treasury Front, Middle, and Back Office operations.</p></li><li><p>Trade lifecycle management from trade capture through settlement.</p></li><li><p>Foreign Exchange (FX).</p></li><li><p>Money Market instruments.</p></li><li><p>Fixed Income products.</p></li><li><p>Bonds and Securities.</p></li><li><p>Interest Rate and Cross Currency Derivatives.</p></li><li><p>Repo and Securities Financing.</p></li><li><p>Cash Management and Liquidity Management.</p></li><li><p>Risk Management concepts.</p></li><li><p>Market data and static data management.</p></li><li><p>Trade confirmations, settlements, accounting, and reconciliations.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Technical Skills</strong></p><ul><li><p>Strong expertise in the Calypso product architecture and technical components.</p></li><li><p>In-depth knowledge of Calypso modules, including trade processing, workflows, scheduled tasks, static data, market data, and reporting.</p></li><li><p>Good understanding of Calypso customization, interfaces, and integration architecture.</p></li><li><p>Strong SQL skills with Oracle and/or Microsoft SQL Server.</p></li><li><p>Experience working in Unix/Linux environments with shell scripting.</p></li><li><p>Working knowledge of Java for troubleshooting and support activities.</p></li><li><p>Experience supporting APIs, middleware, messaging systems, and file-based integrations.</p></li><li><p>Familiarity with application monitoring, scheduling, and performance tuning.</p></li><li><p>Experience using ITSM tools such as ServiceNow, Jira, or similar.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Preferred Experience</strong></p><ul><li><p>Experience working with banks or financial institutions in the GCC region.</p></li><li><p>Hands-on experience with Calypso implementation, migration, upgrade, or transformation projects.</p></li><li><p>Good understanding of banking regulations and operational practices within the GCC.</p></li><li><p>Exposure to DevOps, CI/CD, and cloud technologies is an added advantage.</p></li><li><p>Calypso certification or relevant banking technology certifications are desirable.</p></li></ul><p><strong>&nbsp;</strong></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>PCI &amp; Compliance Management</p><ul><li><p>Implement, operate, and continuously improve PCI-related security controls across servers, networks, applications, and</p></li></ul><p>supporting infrastructure.</p><ul><li><p>Lead the development and execution of an enterprise-level PCI compliance strategy and roadmap, aligned with business</p></li></ul><p>goals.</p><ul><li><p>Coordinate and manage internal and external PCI audits, acting as the primary liaison with auditors, regulators, and other</p></li></ul><p>stakeholders.</p><ul><li><p>Track audit findings, coordinate remediation efforts, and ensure timely closure to maintain PCI compliance reports and</p></li></ul><p>attestations.</p><ul><li><p>Manage compliance activities related to PCI DSS, PCI CP&amp;P, PCI SSF, PCI MPOC, PCI PIN, PCI P2PE, and other applicable</p></li></ul><p>standards.</p><ul><li><p>Ensure all new products, software releases, TPP, Back Office, Data Centers, and Perso Bureau processes comply with PCI</p></li></ul><p>requirements by design.</p><ul><li><p>Maintain and manage Cardholder Data Environment (CDE) mapping to define scope and control coverage.</p></li></ul><p>Security Scanning &amp; Vulnerability Management</p><ul><li><p>Track and maintain all PCI-mandated security scanning requirements, including internal, external, and application</p></li></ul><p>vulnerability scans.</p><ul><li><p>Ensure scan reports are compliant, reviewed, and submitted before defined deadlines.</p></li><li><p>Work with IT, infrastructure, and application teams to remediate identified vulnerabilities and validate closure.</p></li><li><p>Maintain documentation and evidence for scanning, remediation, and compliance verification.</p></li></ul><p>Infrastructure, Server &amp; VM Security</p><ul><li><p>Support secure management, configuration, hardening, patching, and access control of servers and machines</p></li><li><p>Assist with secure deployment and maintenance of on-prem and cloud environments in compliance with security and</p></li></ul><p>regulatory standards.</p><p>Network &amp; Endpoint Security</p><ul><li><p>Support firewall configuration and change management, including periodic rule reviews and access control monitoring.</p></li><li><p>Manage solutions, review alerts, support investigations, and escalate incidents as necessary.</p></li><li><p>Assist in endpoint security hardening and malware protection strategies.</p></li></ul><p>Identity &amp; Access Management</p><ul><li><p>Provide Active Directory and IAM support, including user access reviews, group management, privilege control, and</p></li></ul><p>enforcement of security policies.</p><ul><li><p>Ensure logical and physical access controls align with PCI, PCI-CP&amp;P and other compliance requirements.</p></li><li><p>Support physical access control systems, visitor management, and secure media/document handling.</p></li></ul><p>Physical Security Operations</p><ul><li><p>Oversee CCTV monitoring, access control systems (badges, biometrics, mantraps), and secure entry points.</p></li><li><p>Ensure proper handling, storage, and disposal of physical media and sensitive documents.</p></li></ul><p>Incident Management &amp; Response</p><ul><li><p>Participate in detection, analysis, and response to security incidents.</p></li><li><p>Investigate alerts, firewall, and monitoring tools; coordinate containment, remediation, and recovery.</p></li><li><p>Conduct root cause analysis and implement corrective/preventive controls.</p></li></ul><p>[Type here]</p><p>OMA/HRD/D01/22-V0</p><ul><li><p>Maintain incident documentation and support testing of incident response plans and playbooks.</p></li></ul><p>Policies, Audits &amp; Documentation</p><ul><li><p>Maintain, review, and update information security policies, procedures, standards, and audit documentation.</p></li><li><p>Support SOC 2, ISO/IEC 27001, and other compliance audits with evidence, control mapping, and documentation updates.</p></li><li><p>Ensure all compliance documentation is accurate, audit-ready, and aligns with regulatory and business requirements.</p></li></ul><p>Security Awareness &amp; Training</p><ul><li><p>Conduct PCI and information security awareness training for employees and contractors.</p></li><li><p>Maintain training records and evidence for audits.</p></li><li><p>Promote a culture of security and compliance across all business units.</p></li></ul><p>Vendor &amp; Third-Party Management</p><ul><li><p>Manage PCI compliance</p></li><li><p>Conduct due diligence, monitor compliance status, and ensure contractual and regulatory obligations are met.</p></li></ul><p>Risk Management &amp; Continuous Improvement</p><ul><li><p>Identify PCI risks, conduct risk assessments, and implement mitigation plans.</p></li><li><p>Continuously improve PCI controls and processes based on audit findings, incidents, and emerging threats.</p></li><li><p>Provide recommendations for business, infrastructure, and application improvements to strengthen security posture.</p></li></ul><p>Reporting &amp; Governance</p><ul><li><p>Prepare and present PCI compliance metrics, dashboards, and reports for executive management.</p></li><li><p>Track key PCI KPIs: audit findings, vulnerability remediation, training completion, and third-party compliance status.</p></li><li><p>Serve as a subject matter expert to leadership on PCI compliance trends, regulatory updates, and best practices.</p></li></ul><p>Knowledge &amp; Skills Required:</p><ul><li><p>Strong knowledge of PCI DSS, PCI CP&amp;P, PCI SSF, PCI MPOC, PCI PIN, PCI P2PE, SOC 2, ISO/IEC 27001.</p></li><li><p>Hands-on understanding of:</p></li></ul><p>o Server and VM management (Windows/Linux)</p><p>o Infrastructure security and system hardening</p><p>o Firewall technologies and network security</p><p>o EDR/XDR solutions</p><p>o Active Directory and identity access management</p><p>o Vulnerability management and remediation</p><ul><li><p>Experience in audit coordination, compliance reporting, and third-party risk management.</p></li><li><p>Strong documentation, communication, and cross-functional collaboration skills.</p></li><li><p>Knowledge of regulatory requirements for payment services (RBI, PSD2, etc.) preferred.</p></li><li><p>Certifications preferred: PCIP, QSA, CISSP, CISM, CISA.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s degree in information security, Computer Science, IT, or related field; Master’s preferred.</p><ul><li><p>7–10 years of experience in information security, risk, or compliance, with 3–5 years focused on PCI compliance in</p></li></ul><p>payment systems.</p><ul><li><p>Experience in payment technology, issuing/acquiring, and Perso Bureau operations preferred.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design and develop various Temenos T24 products and solutions</p></li><li><p>Develop validation routines, Interfaces, APIs and Web Services</p></li><li><p>Prepare Technical Design Documents and Release Documentation</p></li><li><p>Design and implement Core Banking enhancements and critical solutions</p></li><li><p>Review Functional Specification Documents (FSD) and perform impact analysis</p></li><li><p>Prepare Technical Specification Documents for Change Requests</p></li><li><p>Provide impact analysis for production defects</p></li><li><p>Deliver development activities within scheduled release cycles</p></li><li><p>Handle Central Bank regulatory changes and enhancements</p></li><li><p>Provide L3 Production Support and troubleshoot technical issues</p></li><li><p>Support End-of-Day (EOD) processes and production stability</p></li><li><p>Work closely with functional, infrastructure and project teams throughout project delivery</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum 10+ years of experience in Temenos T24 (Temenos Transact) development</p></li><li><p>Hands-on experience in AA (Arrangement Architecture) and TPH Development is mandatory</p></li><li><p>Experience working on Temenos Transact Release R22 or above</p></li><li><p>Strong experience in Islamic Core Banking implementation and support</p></li><li><p>Expertise in T24 customization, Interfaces, APIs, Web Services, Validation Scripts and Technical Support</p></li><li><p>Experience providing L3 Production Support and handling Core Banking release cycles</p></li><li><p>Strong troubleshooting and impact analysis experience</p></li><li><p>Bachelor's Degree in Computer Science, Information Technology, Software Engineering or related discipline</p></li><li><p>Temenos T24 / Temenos Transact Certifications will be an added advantage</p></li><li><p>Own visa preferred</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>We will offer certain trainings to you over a few days. </p></li><li><p>The work is office only and you will be auditing reports of onsite surveyors</p></li><li><p>you will check data quality and also if anything information is missing.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Engineering or a related field is mandatory, with a focus on practical applications.</li><li>0-2 years of relevant work experience in an engineering capacity, showcasing hands-on projects or internships.</li><li>Certifications in relevant software tools (e.g., AutoCAD, SolidWorks) are highly desirable.</li><li>Experience in industries like manufacturing, construction, or technology enhances candidacy.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Manage executive schedules by coordinating appointments, meetings, and travel plans, ensuring seamless time management.</li><li>Serve as the primary point of contact for internal and external communications, crafting professional correspondence and managing inquiries.</li><li>Prepare comprehensive meeting agendas and take accurate minutes, ensuring essential information is documented and distributed promptly.</li><li>Organize and maintain both physical and digital filing systems, enhancing document retrieval and archival processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Office Management, or a related field preferred.</li><li>Proven experience of at least 3 years in a similar administrative role, demonstrating expertise in office management.</li><li>Certification in administrative support or office management (e.g., Certified Administrative Professional) is a plus.</li><li>Experience in a corporate environment, preferably in industries such as finance, healthcare, or technology.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li> <p>We are seeking an experienced GRC (Governance, Risk, and Compliance) Consultant with expertise in Information Security Compliance Management, The ideal candidate will play a key role in ensuring regulatory compliance, managing security risks, and enhancing governance within the organization</p><br><br> <p>Key Responsibilities: Develop, implement, and maintain Information Security and Compliance frameworks aligned with industry standards such as ISO 27001, NIST, CBUAE, SAMA,</p><br><br> <p>Support Policy Development and Compliance Oversight&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Create and update IT policies and procedures to ensure compliance with bank regulations and industry standards.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Work with department heads to determine policy requirements and address any potential issues.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Design and implement efficient procedures to improve operational effectiveness and productivity.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Develop standard documentation, templates, and data formats for consistent use within the IT Division.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Suggest Bank Governance team to apply best practices and standards to all IT processes.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Participate in both external and internal audits related to the IT Division and its associated units.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Conduct regular spot checks across various IT units to ensure adherence to IT policies and procedures.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Analyse project requirements and specifications to develop a clear and effective testing strategy.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Create a comprehensive test plan that details the scope, objectives, schedule, and testing approach.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate with the bank respective stakeholders to help Develop detailed test cases and scripts based on requirements and design specifications.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate with the bank respective stakeholders and suggest approaches to Generate test data to cover a range of scenarios for thorough test execution.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate with the bank respective stakeholder to Execute test cases to ensure the software operates as intended.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Identify and document defects, including functional errors and performance issues.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate to and work with IT team to Log defects with comprehensive details, such as reproduction steps, severity, and relevant screenshots, and report these issues to the support and vendor teams for resolution.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Prepare test summary reports that provide an overview of testing activities, defect status, and overall software quality&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Collaborate with IT stakeholders to evaluate change requests, assess associated risks, and prioritize changes.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Facilitate Change Advisory Board (CAB) meetings, ensuring all changes are reviewed and approved by the CAB.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Monitor and report on change metrics, including success rates, failed changes, and overall impact.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Ensure release activities are thoroughly documented, communicated, and aligned with the overall release strategy.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Track and manage release dependencies, resolving any conflicts or issues that may arise.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Provide regular reports and updates on change and release metrics to management and stakeholders.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Conduct IT risk and control self-assessments (RCSAs) and maintain comprehensive documentation.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Develop risk mitigation strategies and plans, and present recommendations and corrective actions to address identified risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Perform monthly IT risk reviews and report on the status of IT risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Regularly review the risk register and follow up with relevant teams on the implementation of risk mitigation plans until resolution.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Create and maintain reports and dashboards to track and communicate the status of risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Prepare and publish regular reports, dashboards, and presentations on project and portfolio status for senior management.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Conduct periodic audits of project processes and governance to ensure transparent reporting of progress, issues, and risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Monitor project performance to identify and address potential problems.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Ensure compliance with all relevant policies throughout the project delivery process.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Collaborate with internal stakeholders to address risks, issues, and challenges related to the project.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Work with the IT team to track and resolve risks identified during project implementation.&nbsp;</p><br><br> </li> </ul> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li> <p>We are seeking an experienced GRC (Governance, Risk, and Compliance) Consultant with expertise in Information Security Compliance Management, The ideal candidate will play a key role in ensuring regulatory compliance, managing security risks, and enhancing governance within the organization</p><br><br> <p>Key Responsibilities: Develop, implement, and maintain Information Security and Compliance frameworks aligned with industry standards such as ISO 27001, NIST, CBUAE, SAMA,</p><br><br> <p>Support Policy Development and Compliance Oversight&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Create and update IT policies and procedures to ensure compliance with bank regulations and industry standards.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Work with department heads to determine policy requirements and address any potential issues.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Design and implement efficient procedures to improve operational effectiveness and productivity.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Develop standard documentation, templates, and data formats for consistent use within the IT Division.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Suggest Bank Governance team to apply best practices and standards to all IT processes.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Participate in both external and internal audits related to the IT Division and its associated units.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Conduct regular spot checks across various IT units to ensure adherence to IT policies and procedures.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Analyse project requirements and specifications to develop a clear and effective testing strategy.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Create a comprehensive test plan that details the scope, objectives, schedule, and testing approach.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate with the bank respective stakeholders to help Develop detailed test cases and scripts based on requirements and design specifications.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate with the bank respective stakeholders and suggest approaches to Generate test data to cover a range of scenarios for thorough test execution.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate with the bank respective stakeholder to Execute test cases to ensure the software operates as intended.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Identify and document defects, including functional errors and performance issues.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Coordinate to and work with IT team to Log defects with comprehensive details, such as reproduction steps, severity, and relevant screenshots, and report these issues to the support and vendor teams for resolution.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Prepare test summary reports that provide an overview of testing activities, defect status, and overall software quality&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Collaborate with IT stakeholders to evaluate change requests, assess associated risks, and prioritize changes.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Facilitate Change Advisory Board (CAB) meetings, ensuring all changes are reviewed and approved by the CAB.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Monitor and report on change metrics, including success rates, failed changes, and overall impact.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Ensure release activities are thoroughly documented, communicated, and aligned with the overall release strategy.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Track and manage release dependencies, resolving any conflicts or issues that may arise.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Provide regular reports and updates on change and release metrics to management and stakeholders.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Conduct IT risk and control self-assessments (RCSAs) and maintain comprehensive documentation.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Develop risk mitigation strategies and plans, and present recommendations and corrective actions to address identified risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Perform monthly IT risk reviews and report on the status of IT risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Regularly review the risk register and follow up with relevant teams on the implementation of risk mitigation plans until resolution.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Create and maintain reports and dashboards to track and communicate the status of risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Prepare and publish regular reports, dashboards, and presentations on project and portfolio status for senior management.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Conduct periodic audits of project processes and governance to ensure transparent reporting of progress, issues, and risks.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Monitor project performance to identify and address potential problems.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Ensure compliance with all relevant policies throughout the project delivery process.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Collaborate with internal stakeholders to address risks, issues, and challenges related to the project.&nbsp;</p><br><br> </li> </ul> <ul> <li> <p>Work with the IT team to track and resolve risks identified during project implementation.&nbsp;</p><br><br> </li> </ul> <br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Create detailed technical drawings and plans using CAD software to ensure accuracy and compliance with industry standards.</li><li>Collaborate with engineers and architects to translate concepts into precise drawings that reflect design intent and functionality.</li><li>Review and revise designs based on feedback from project stakeholders, ensuring all modifications are accurately documented.</li><li>Conduct site visits to gather measurements and assess existing conditions that inform drafting work.</li><li>Implement best practices in drafting techniques, adhering to company policies and regulatory requirements.</li><li>Prepare presentations and visual aids that effectively communicate design ideas to clients and team members.</li><li>Assist in coordinating with other disciplines to ensure integrated and cohesive project outcomes.</li><li>Stay updated on industry trends and advancements in drafting technology to enhance efficiency and output quality.</li><li>Support project management by providing timely updates on drafting progress and anticipated challenges.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least 3 years of relevant work experience in architectural or engineering drafting, showcasing a proven track record.</li><li>Proficiency in CAD software such as AutoCAD, Revit, or SolidWorks, essential for creating intricate designs.</li><li>Familiarity with industry standards and codes relevant to drafting, ensuring compliance in all projects.</li><li>Strong attention to detail and precision in drafting, critical for producing high-quality technical documents.</li><li>Ability to effectively communicate technical information both verbally and in writing, facilitating collaboration.</li><li>Strong analytical skills to interpret complex designs and translate them into actionable drafting plans.</li><li>Adept at time management, capable of handling multiple projects and meeting tight deadlines.</li><li>Willingness to continuously learn and adapt to new technologies and methodologies in the drafting field.</li><li>Fluency in English; additional language skills are a plus, enhancing communication in a diverse workplace.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for welcoming and greeting patients/customers as they enter the pharmacy.</p><ul><li><p>Dispensing must be performed accurately in an orderly manner in the correct dosage &amp; quantity as prescribed by the physician with clear instructions and in a package that maintains the potency of the medicine.</p></li><li><p>Assign, delegate and work closely with pharmacy staff. Facilitate, induct, train &amp; develop staff on their job and evaluate them periodically. Encourage effective teamwork.</p></li><li><p>Ensure every patient walk’s in has been taken care and nobody is left unattended and unsatisfied.</p></li><li><p>Each member of staff will be responsible for maintenance of medicine and general products on the rack and ensure locating the correct medicine from the rack as per prescription, maintain inventory and make sure it is handled properly. Under no circumstances lying of medicine on pharmacy floor would be entertained. Strict action would be taken against any pharmacy violating this procedure.</p></li><li><p>Responsible for handling phone calls in the pharmacy and providing information to customer queries.</p></li><li><p>Implement and Improve Quality SOP’s in the pharmacy as per MOH guidelines and work closely with Quality Manager.</p></li><li><p>Ensure the pharmacy is MOH compliant and all the documentation is regularly updated and kept in the pharmacy. • Participate in monthly review meeting.</p></li></ul><p>Liquidation</p><ul><li><p>Responsible for the Liquidation of pharmacy stock.</p></li><li><p>Ensure to have a proper plan to liquidate product with short shelf life to avoid non-moving and expiry issues.</p></li><li><p>Give priority to non-moving stock for OTC.</p></li><li><p>Periodically visit our doctors and understand their requirements &amp; ensure the availability of medicines in the pharmacy.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Doctor of Pharmacy (Pharm.D.) degree from an accredited institution, demonstrating a strong foundation in pharmaceutical sciences.</li><li>Active pharmacist license in the relevant state or country, ensuring compliance with local regulatory requirements.</li><li>Certification in Medication Therapy Management (MTM) or Board Certification in Pharmacy Specialties (BCPS) preferred, highlighting a commitment to specialized practice.</li><li>Fluency in English, with additional language proficiency in Spanish or Mandarin preferred for diverse patient interaction.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Create detailed technical drawings and plans using CAD software to ensure accuracy and compliance with industry standards.</li><li>Collaborate with engineers and architects to translate concepts into precise drawings that reflect design intent and functionality.</li><li>Review and revise designs based on feedback from project stakeholders, ensuring all modifications are accurately documented.</li><li>Maintain organized project files and documentation, including revisions and version control for all drafts.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Drafting Technology or a related field, demonstrating a strong foundation in design principles.</li><li>At least 3 years of relevant work experience in architectural or engineering drafting, showcasing a proven track record.</li><li>Proficiency in CAD software such as AutoCAD, Revit, or SolidWorks, essential for creating intricate designs.</li><li>Familiarity with industry standards and codes relevant to drafting, ensuring compliance in all projects.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Highschool/College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li><li><p>To assist in basic translation as and when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma/Graduate - Any discipline or related fields.</p></li><li><p>1year as trainee receptionist preferred</p></li><li><p>Active and good inter personal skills, Pleasing Personality&nbsp;</p></li><li><p>&nbsp;Excellent command of oral and written English; Arabic desirable but not mandatory.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li><li><p>To assist in basic translation as and when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma/Graduate - Any discipline or related fields.</p></li><li><p>1year as trainee receptionist preferred</p></li><li><p>Active and good inter personal skills, Pleasing Personality&nbsp;</p></li><li><p>&nbsp;Excellent command of oral and written English; Arabic desirable but not mandatory.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li><li><p>To assist in basic translation as and when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma/Graduate - Any discipline or related fields.</p></li><li><p>1year as trainee receptionist preferred</p></li><li><p>Active and good inter personal skills, Pleasing Personality&nbsp;</p></li><li><p>&nbsp;Excellent command of oral and written English; Arabic desirable but not mandatory.</p></li></ul><p></p></section>