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. Job Purpose Provide reliable, responsive and secure day-to-day IT support across GJ Properties. The role is responsible for end-user support, user onboarding and access, office technology, network connectivity, telephony, business applications, meeting-room systems, digital displays and assigned physical-security/low-voltage systems. The IT Support Engineer acts as the first point of technical support, resolves issues within agreed service levels and escalates infrastructure, application or vendor issues when required.2. Key Responsibilities A. Service Desk & End-User Support· Provide Level 1 and Level 2 onsite and remote support for desktops, laptops, operating systems, corporate email, browsers, printers, scanners, peripherals and approved business applications.· Diagnose and resolve hardware, software, driver, connectivity and user-profile issues; escalate unresolved or high-impact incidents with clear technical findings.· Perform daily operational readiness checks for critical office technology, including designated PCs, meeting rooms, TVs/displays, sound systems, token/queue systems and other business-critical devices.· Prioritize urgent executive, boardroom and operational incidents to minimize business disruption and keep the Head of IT informed of critical issues and restoration status.· Maintain service records, troubleshooting notes and incident status so recurring issues can be identified and permanently addressed. B. User Onboarding, Offboarding & Access• Set up and configure new users, including Windows profiles, corporate email/signature, printer access, shared resources, phone extensions and approved business applications.• Provision and support user access to systems such as Net Suite, Salesforce, Sign Now and other company-approved platforms based on authorized requests and assigned roles.• Support employee transfers and exits by changing or revoking access, recovering IT assets and confirming that accounts are disabled or handed over in accordance with management/HR instructions.• Maintain accurate user, extension and device records, including updates to corporate telephone directories where assigned.• Provide basic user guidance and short training for newly deployed applications, devices and approved IT processes. C. Network, Connectivity & Endpoint Security• Support LAN, WAN, Wi-Fi, switches, structured connectivity, internet links, IP addressing and VPN connectivity; coordinate complex network/firewall issues with the Head of IT or service provider.• Assist with approved firewall, Cloudflare/WAF or IP-whitelisting requests for vendors, hosted applications and integrations, ensuring changes are documented and authorized before implementation.• Maintain endpoint health through operating-system updates, approved software installation, driver/firmware updates, antivirus/endpoint protection and basic security checks.• Support password, MFA and access-control practices and immediately report suspected phishing, malware, unauthorized access or other cybersecurity incidents.• Assist with backup/restore checks and recovery activities for supported endpoints or services when assigned. D. Business Applications & Vendor Support• Provide first-line technical support for ERP, CRM, e-signature, telephony and other approved enterprise applications, separating user/device issues from application defects and escalating with evidence.• Coordinate with application vendors, developers, hosting providers and other third parties for access, troubleshooting, upgrades, integrations, deployment support and issue resolution.• Provide controlled technical assistance to external vendors, including remote/onsite access coordination, connectivity testing and validation after changes.• Follow up assigned technical quotations, deliveries, installations and support commitments and confirm completion before closure. E. Telephony, Meeting Rooms & Digital Displays• Configure and support PBX/i PECS extensions, i PECS Mobile accounts, desk phones and related user telephony settings.• Support boardroom and meeting-room technology including PCs/NUCs, HDMI connectivity, displays, projectors, microphones, speakers, conferencing equipment and presentation connectivity.• Configure, test and support office TVs, digital signage/billboards and other managed display screens; coordinate content/display issues with the responsible team or vendor.• Provide technical setup and onsite support for approved office moves, exhibitions, events and temporary installations when assigned. F. CCTV, Access Control & Other Assigned Systems• Support and coordinate maintenance of CCTV, building access-control systems, ANPR/RFID parking/barrier systems and other assigned low-voltage/physical-security technology.• Coordinate specialist vendors for installation, troubleshooting, preventive maintenance, certification or authority compliance where these activities are assigned to IT.• Maintain basic records of service visits, faults, warranties and maintenance status for these systems. G. IT Assets, Documentation & Operational Control• Maintain accurate IT asset and stock records for computers, monitors, phones, printers, scanners, accessories and other assigned equipment; record issuance, return, replacement and disposal.• Track warranties, subscriptions and software/license allocations assigned to the support function and notify the Head of IT before renewals or shortages become operational risks.• Maintain SOPs, quick guides, configuration notes, equipment records and an up-to-date knowledge base for recurring support activities.• Follow approved change-control, access-control and confidentiality requirements and protect company/customer information during troubleshooting or vendor support.• Use approved automation or AI-assisted troubleshooting tools only where permitted by company policy and without exposing confidential, personal or customer data to unapproved services.• Carry out other reasonable IT support duties assigned by the Head of IT in line with business requirements and technology changes.3. Qualifications & Experience Education• Bachelor’s degree or diploma in Information Technology, Computer Science, Networking, Electronics/Telecommunications or a related technical field.• ITIL, Comp TIA A+/Network+, Microsoft, Cisco or equivalent certifications are preferred. Experience• Minimum 3-5 years of hands-on IT support experience; UAE corporate experience is preferred.• Experience supporting a multi-user office environment with networking, endpoints, printers/scanners, telephony, meeting-room AV and business applications.• Experience in real estate, property management, multi-site operations or a similar customer-facing business environment is an advantage.4. Required Technical & Professional Skills• Strong Windows desktop support and practical troubleshooting of hardware, software, network and peripheral issues.• Working knowledge of LAN/WAN/Wi-Fi, TCP/IP, switches, VPN, firewall concepts and secure remote support.• Practical experience with PBX/IP telephony, printers/scanners, AV/meeting-room equipment and digital displays.• Ability to support enterprise applications and user-access workflows; exposure to Net Suite, Salesforce and e-signature platforms is advantageous.• Basic understanding of cybersecurity hygiene, endpoint protection, MFA, user-access controls and incident escalation.• Strong ownership, customer-service mindset, prioritization, documentation and vendor-coordination skills.• Clear written and verbal communication, with the ability to explain technical issues to non-technical users and management.5. Working Requirements Primarily onsite support in Ajman, with support for other company locations or project sites when required. After-hours or weekend support may be required for critical incidents, planned maintenance, office moves or business events, subject to management requirements. Employee Acknowledgement I acknowledge that I have read and understood this job description. Responsibilities may be updated to reflect changes in business operations, systems, security requirements or organizational needs.
<ul><li><p>Serve as the <strong>initial contact</strong> for users seeking technical assistance via phone, email, chat, or ticketing system.</p></li><li><p>Perform <strong>basic troubleshooting</strong> for hardware, software, network connectivity, and user-access issues.</p></li><li><p><strong>Log, categorize, and prioritize</strong> incoming tickets accurately in the ITSM system.</p></li><li><p>Provide <strong>step-by-step guidance</strong> to users for simple issues (password resets, account lockouts, basic application errors).</p></li><li><p>Escalate unresolved or complex issues to <strong>L1/L2 support teams</strong> with proper documentation.</p></li><li><p>Monitor ticket queues and ensure <strong>SLA compliance</strong>.</p></li><li><p>Maintain <strong>knowledge base articles</strong> for common issues and solutions.</p></li><li><p>Assist with <strong>onboarding tasks</strong>, such as account setup and device preparation.</p></li><li><p>Communicate clearly with users, ensuring a positive support experience.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills & Qualifications</strong></p><ul><li><p>Basic understanding of <strong>Windows/Mac OS</strong>, MS Office, and common business applications.</p></li><li><p>Familiarity with <strong>network basics</strong> (Wi-Fi, LAN, VPN).</p></li><li><p>Ability to follow troubleshooting scripts and standard operating procedures.</p></li><li><p>Strong <strong>communication and customer service</strong> skills.</p></li><li><p>Ability to multitask and work in a fast-paced environment.</p></li><li><p>Prior experience in a helpdesk or customer support role is a plus.</p></li><li><br></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li><p>IT certifications like <strong>CompTIA A+</strong>, <strong>ITIL Foundation</strong>, or equivalent.</p></li><li><p>Experience with <strong>ticketing systems</strong> (ServiceNow, Jira, Freshservice, etc.).</p></li><li><p>Basic understanding of <strong>Active Directory</strong>, user provisioning, and password policies.</p></li><li><br></li></ul><p><strong>Key Attributes</strong></p><ul><li><p>Patient and user-focused</p></li><li><p>Detail-oriented</p></li><li><p>Quick learner</p></li><li><p>Team player</p></li><li><p>Reliable and punctual</p></li></ul><p><br></p></li></ul>
<p>Our client, a leading <strong>CBUAE-regulated financial institution</strong>, is seeking an experienced <strong>IT Governance & Compliance Specialist</strong> to strengthen its IT Governance, Risk & Compliance (GRC) framework while supporting strategic technology and digital transformation initiatives.</p><p>This is an excellent opportunity for professionals with experience in <strong>Exchange Houses, Banking, FinTech, or other regulated financial institutions</strong> who have hands-on exposure to regulatory compliance, IT governance, cybersecurity controls, and project delivery.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Drive IT Governance, Risk & Compliance (GRC) initiatives.</p></li><li><p>Develop and maintain IT policies, standards, procedures, and governance documentation.</p></li><li><p>Manage IT risk assessments, risk registers, and mitigation plans.</p></li><li><p>Coordinate regulatory inspections, internal audits, and external audits.</p></li><li><p>Support ISO 27001 implementation and information security governance.</p></li><li><p>Ensure compliance with CBUAE regulations, UAE PDPL, and AML/CFT technology controls.</p></li><li><p>Manage IT and digital transformation projects from planning through successful delivery.</p></li><li><p>Coordinate stakeholders, vendors, project governance, and reporting.</p></li><li><p>Support Business Continuity, Disaster Recovery, and Information Security initiatives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><p><strong>Mandatory</strong></p><ul><li><p>Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related discipline.</p></li><li><p><strong>3-5 years of UAE experience</strong> in IT Governance, GRC, IT Audit, Information Security, or IT Project Management.</p></li><li><p>Previous experience within a <strong>CBUAE-regulated Exchange House, Banking, FinTech, or Financial Services organization.</strong></p></li><li><p>Hands-on experience supporting regulatory inspections and compliance activities.</p></li></ul><br><p><strong>Strong Knowledge Of</strong></p><ul><li><p>CBUAE IT & Cybersecurity Regulations</p></li><li><p>ISO/IEC 27001</p></li><li><p>IT Governance Frameworks</p></li><li><p>IT Risk Management</p></li><li><p>Information Security Controls</p></li><li><p>UAE Personal Data Protection Law (PDPL)</p></li><li><p>AML/CFT Technology Controls</p></li><li><p>IT Audit & Compliance</p></li><li><p>Project Management Methodologies</p></li></ul><br><p><strong>Preferred Certifications</strong></p><ul><li><p>PMP / PRINCE2 / CAPM</p></li><li><p>CISA</p></li><li><p>CRISC</p></li><li><p>CISM</p></li><li><p>CGEIT</p></li><li><p>ISO 27001 Lead Implementer / Lead Auditor</p></li><li><p>COBIT Foundation</p></li></ul>
<ul><li><p>Provide administrative and IT support including desktop, email, user account, and basic network support.</p></li><li><p>Manage inventory, procurement, and supplier coordination.</p></li><li><p>Coordinate local and international shipments including sea and air freight.</p></li><li><p>Handle import/customs documentation and shipping records.</p></li><li><p>Maintain repair, inventory, and asset records.</p></li><li><p>Coordinate staff accommodation and fleet/GPS services.</p></li><li><p>Coordinate fleet/GPS services.</p></li><li><p>Liaise with external IT and service providers.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or bachelor's degree in IT, Business Administration or any related field, is preferred.</p></li><li><p>Experience in administration, procurement, logistics, or IT support is preferred.</p></li><li><p>Good knowledge of Microsoft 365, Windows, and basic IT troubleshooting.</p></li><li><p>Strong communication, organizational, and multitasking skills.</p></li><li><p>Good command of English.<br></p></li></ul><p><strong>Benefits</strong></p><ul><li><p>Salary starting from <strong>AED 3,500</strong> (depending on experience)</p></li><li><p>Annual air ticket</p></li><li><p>Annual performance bonus<br></p></li></ul><p>Location: Abu Dhabi</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Provide primary and secondary level of support (L1 and L2) for all hardware<br>and software inquiries.<br> </p></li><li><p>Troubleshoot laptops (Windows & macOS), workstations, and mobile<br>devices.<br> </p></li><li><p>Provide end-user assistance for the Learning Management System (LMS) and<br>Student Information System (SIS), including course access, user enrollment<br>issues, and portal navigation.<br> </p></li><li><p>Manage the full lifecycle of campus devices, including imaging, software<br>deployment, patch management, and security updates.<br> </p></li><li><p>Support enterprise productivity suites and specialized engineering software<br>for research and teaching.<br> </p></li><li><p>Maintain and troubleshoot on-site audio-visual equipment.<br> </p></li><li><p>Support basic network connectivity tasks, including Wi-Fi troubleshooting,<br>VPN configuration, and Active Directory user management.<br> </p></li><li><p>Create user guides, runbooks, and KB articles.<br> </p></li><li><p>Track and manage all requests in the ticketing system through to resolution,<br>ensuring clear communication to stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology or a related field is a plus.</p></li><li><p>2-4 years of experience in a technical support or helpdesk environment.</p></li><li><p>CompTIA A+, Network+, or similar foundational IT certifications are highly desirable.</p></li><li><p>Familiarity with Windows and macOS operating systems and common productivity software (e.g., Microsoft Office Suite).</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Design, implement, and maintain robust server infrastructure (physical and virtual) ensuring high availability and optimal performance.</li><li>Manage and troubleshoot network devices including routers, switches, firewalls, and wireless access points to guarantee seamless connectivity.</li><li>Administer and secure cloud environments (AWS, Azure, GCP) focusing on cost optimization and adherence to best practices.</li><li>Develop and execute comprehensive backup and disaster recovery strategies to safeguard critical business data.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.</p></li><li><p>5+ years of experience in IT Infrastructure, Systems Administration, or End-User Support.</p></li><li><p>Strong hands-on experience with:</p></li><li><p>Microsoft 365 Administration</p></li><li><p>Azure Cloud Services</p></li><li><p>Windows Server & Desktop Administration</p></li><li><p>Network Infrastructure (Switches, Firewalls, Wireless Networks)</p></li><li><p>Endpoint Management and Security</p></li><li><p>Backup and Recovery Solutions</p></li><li><p>IT Asset Management</p></li><li><p>Service Desk and ITSM Tools</p></li><li><p>Good understanding of cybersecurity principles, ISO 27001, and IT governance frameworks.</p></li><li><p>Experience with troubleshooting enterprise infrastructure and performing root cause analysis.</p></li><li><p>Strong documentation, communication, and stakeholder management skills.</p></li><li><p>Relevant certifications such as Microsoft, Azure, ITIL, Cisco, CompTIA Security+, or ISO 27001 will be an advantage.</p></li></ul><p><strong>Preferred Experience</strong></p><ul><li><p>Exposure to Zero Trust Architecture concepts.</p></li><li><p>Experience supporting cloud transformation and cybersecurity initiatives.</p></li><li><p>Experience working with audits, compliance programs, and regulatory frameworks.</p></li><li><p>Ability to work independently, manage priorities, and support multiple stakeholders.</p></li></ul><p></p></section>
Job Title: Senior IT Support Engineer<br>Position Overview Fortes Education is seeking an experienced Senior IT Support Engineer to provide advanced technical support across our corporate offices and schools. This role is responsible for maintaining a secure, reliable, and high-performing IT environment while supporting staff, students, and teaching technologies. The ideal candidate will have strong hands-on experience administering both Microsoft 365 and Google Workspace for Education environments, alongside enterprise infrastructure, networking, endpoint management, cybersecurity, and school technology platforms. The role also plays an important part in IT projects, infrastructure upgrades, service improvement initiatives, and ensuring exceptional end-user support.<br>Key Responsibilities Google Workspace & Microsoft 365Administer and support Google Workspace for Education including Google Admin Console, Organizational Units, user provisioning, Groups, Google Classroom, Drive governance, and security policies. Administer Microsoft 365 services including Exchange Online, Teams, Share Point, One Drive, Entra ID, Active Directory, Azure, and Group Policies. Manage identity and access management (IAM), user lifecycle, permissions, and security policies across both ecosystems. <br>Infrastructure & Networking Deploy, configure, and support Windows Server environments, desktops, laptops, tablets, printers, and enterprise applications. Manage Layer 2/Layer 3 networking, wireless infrastructure, VLANs, DHCP, DNS, VPNs, firewalls, and WAN connectivity. Perform advanced troubleshooting and root cause analysis across infrastructure, network, hardware, software, and cloud environments. <br>School Technology & End User Support Support school MIS platforms (i SAMS, SIMS, Bromcom, or equivalent). Maintain classroom technologies including interactive displays, AV systems, conferencing solutions, and digital learning platforms. Deliver responsive technical support to both corporate and academic users while meeting agreed SLAs. <br>IT Operations & Projects Manage endpoint deployment, imaging, patching, endpoint security, backups, disaster recovery, software licensing, and asset management. Participate in infrastructure upgrades, cloud implementations, cybersecurity initiatives, and technology improvement projects. Maintain accurate documentation and collaborate with vendors, service providers, and internal stakeholders. Use AI-powered tools to improve troubleshooting, documentation, automation, and service delivery. <br>Candidate Requirements Education Bachelor's Degree in Computer Science, Information Technology, or a related discipline. Experience Minimum 5 years' experience in a senior IT support or infrastructure support role. Experience supporting both corporate and academic environments is highly desirable. Previous experience within an educational institution will be an advantage. <br>Essential Technical Skills Candidates should have strong hands-on experience with:Google Workspace for Education (Google Admin Console, OUs, Google Classroom, Drive, user administration) – Essential Microsoft 365 (Exchange Online, Teams, Share Point, One Drive, Entra ID) Windows Server, Active Directory, Azure Network infrastructure (Layer 2/3 switching, wireless, firewalls, VLANs, DHCP/DNS, WAN) Endpoint management (Intune, SCCM, Autopilot or equivalent) Identity & Access Management (IAM) Backup, disaster recovery, endpoint protection, and cybersecurity best practices School MIS platforms (i SAMS, SIMS, Bromcom, or equivalent) will be a strong advantage Classroom AV, interactive displays, and conferencing technologies AI-powered productivity and automation tools <br>Professional Skills Excellent communication and customer service skills. Strong analytical and troubleshooting ability. Ability to work independently and manage competing priorities. High attention to detail with excellent documentation practices. Calm and professional under pressure, particularly during teaching hours and business-critical incidents. Strong stakeholder management and teamwork skills.<br>How to Apply: Interested candidates can apply on our website http://fortes.co/Careers
Role Description The Global IT Director at Resolve Assist is a part-time, hybrid role based in Abu Dhabi, with flexibility for some work from home. The role oversees global IT management, including planning, directing, and coordinating IT operations across regions to ensure system reliability, security, and scalability. This position leads the development and implementation of IT strategies aligned with business objectives, manages vendor relationships, and optimizes technology investments. Day-to-day responsibilities include supervising IT teams, monitoring network performance and security, guiding infrastructure and application improvements, and ensuring compliance with relevant standards and regulations. The Global IT Director collaborates with senior leadership to support strategic initiatives and provides expert guidance on emerging technologies and risk mitigation.<br>Qualifications<br> Strong background in IT Management and IT Operations, with experience overseeing multi-site or global environments. Deep understanding of Information Technology domains, including infrastructure, applications, and cloud-based solutions. Demonstrated expertise in Network Security, including risk assessment, security controls, and incident response. Proven ability to develop and execute IT Strategy that supports organizational goals and digital transformation. Experience in leadership roles managing diverse, cross-functional IT teams and external vendors. Excellent communication, stakeholder management, and decision-making skills in a multicultural setting. Relevant academic background such as a bachelor’s or master’s degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., ITIL, CISSP, CISM, PMP) are an advantage. Ability to work effectively in a hybrid setup in Abu Dhabi, balancing onsite collaboration and remote work.
Job Description IT Project Manager – ICT Core Infrastructure, Active Components & Security Location: Abu Dhabi / UAEEmployment Type: Full-time Reporting To: Head of Operations / COO<br>Role Overview Nation Labs is seeking an IT Project Manager to lead ICT Core Infrastructure, Active Network Components, and Security Projects across enterprise and government environments. The role requires strong experience in delivering secure-by-design infrastructure projects, including network security, data center security, cybersecurity platforms, and integrated ICT + security programs. The candidate will manage projects end-to-end—from design coordination and procurement to implementation, testing, compliance, and operational handover.<br>Key Responsibilities Project Planning & Governance Lead end-to-end ICT and Security projects from initiation to closure Define project scope, milestones, budgets, timelines, and success criteria Develop and maintain project plans, risk registers, dependency logs, and RAID matrices Manage change control, scope creep, and stakeholder expectations Ensure alignment with security, compliance, and regulatory requirements ICT Core Infrastructure Management Oversee delivery of core ICT infrastructure, including:Data centers (on-premises, cloud, and hybrid) Network backbone and structured cabling Servers, storage, and virtualization platforms Disaster recovery and business continuity solutions Coordinate infrastructure readiness across physical, logical, and operational layers Active Components & Network Systems Manage deployment and integration of active ICT components, including:Core, aggregation, and access switches Routers, firewalls, and load balancers Wireless infrastructure (controllers and access points) Network monitoring and management systems Ensure performance, scalability, redundancy, and high availability Security Projects & Systems Lead delivery of ICT security and cybersecurity projects, including:Network security (firewalls, IPS/IDS, WAF, NAC) Endpoint and server security solutions Identity and Access Management (IAM) and privileged access systems Security monitoring (SIEM/SOC integration) Coordinate security architecture alignment with ICT and business requirements Ensure compliance with security standards, policies, and regulatory frameworks Vendor & Stakeholder Management Act as the single point of contact for vendors, system integrators, and consultants Review technical proposals, BoQs, security designs, and implementation methodologies Coordinate with internal stakeholders (IT, security, operations, management) Lead vendor meetings, FAT/SAT sessions, and acceptance sign-offs Implementation, Testing & Handover Oversee installation, configuration, integration, and commissioning activities Ensure proper system testing, security validation, and acceptance testing Manage as-built documentation, configuration baselines, and asset registers Ensure structured handover to operations with training, SOPs, and knowledge transfer Risk, Quality & Compliance Identify and mitigate project, technical, and security risks proactively Enforce quality assurance across ICT and security deliverables Support audits, inspections, and compliance reviews Ensure adherence to cybersecurity policies, data protection standards, and best practices<br>Required Qualifications Education Bachelor’s degree in Information Technology, Computer Engineering, Electronics, or related field Experience6–10+ years of overall IT experience5+ years as an IT Project Manager handling ICT infrastructure and security projects Proven experience in:Core ICT infrastructure and data center projects Enterprise networks and active components Cybersecurity and security system implementations Experience with government, regulated, or mission-critical environments preferred Technical Skills Strong understanding of:Data center architecture LAN/WAN and network security design Cybersecurity platforms and controls Server, storage, virtualization, and DR concepts Ability to review and challenge technical and security designs Project Management & Certifications Strong command of project governance, scheduling, budgeting, and reporting PMP certification strongly preferred ITIL certification is an advantage Soft Skills Strong leadership, communication, and stakeholder management skills Ability to operate in high-pressure, multi-vendor environments Detail-oriented with strong ownership and accountability
<ul><li><p>We are looking for a <strong>Project Coordinator</strong> to support the day-to-day coordination and administration of projects for a banking client. The role will assist the project team with tracking deliverables, maintaining project documentation, reporting, meeting coordination, and stakeholder follow-ups.</p><p>Key Responsibilities</p><ul><li><p>Support <strong>day-to-day project coordination and tracking</strong> of activities, milestones, deliverables, and timelines.</p></li><li><p>Maintain project plans, action trackers, RAID logs, status reports, and other project documentation.</p></li><li><p>Coordinate project meetings, prepare agendas, record <strong>minutes of meetings (MoM)</strong>, and follow up on action items.</p></li><li><p>Support preparation of <strong>weekly/monthly project status reports and dashboards</strong>.</p></li><li><p>Coordinate with business, technology, vendors, and other stakeholders to ensure timely completion of assigned activities.</p></li><li><p>Track project risks, issues, dependencies, and escalations and ensure appropriate follow-up.</p></li><li><p>Maintain project governance documentation and ensure records are accurate and up to date.</p></li><li><p>Assist the Project Manager with <strong>project administration, presentations, reporting, and stakeholder communication</strong>.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>3–5 years of experience</strong> in Project Coordination, PMO, or project administration, preferably within <strong>banking or financial services</strong>.</p></li><li><p>Good understanding of <strong>project management methodologies, governance, reporting, and documentation</strong>.</p></li><li><p>Proficiency in <strong>MS Excel, PowerPoint, Word, and project tracking tools</strong>.</p></li><li><p>Strong organisational, coordination, and follow-up skills.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Ability to manage multiple activities, priorities, and deadlines in a <strong>fast-paced, regulated banking environment</strong>.</p></li><li><p><strong>PMP, PRINCE2, or similar certification</strong> will be an advantage.</p></li></ul><br><p><strong>Skills</strong></p><p>Project Management</p><p>Excel</p><p>Communication</p>
<h2 class="h5">Job description</h2>
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<br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p><strong>Who turns technology into business transformation? You do.</strong><strong>- <br></strong><strong>DHL Global Forwarding</strong> is looking for an exceptional <strong>Head of IT & BPO - Gulf</strong> to lead the next phase of our digital transformation journey across the region, based in <strong>Dubai, United Arab Emirates.</strong></p><br><br> <p>In this pivotal leadership role, you will shape and execute the Gulf cluster IT strategy, ensuring technology investments, systems innovation, and business process excellence directly support our growth ambitions and operational priorities. You will act as a strategic partner to the business, driving the delivery of modern applications, infrastructure, and integrated technology solutions that enable sustainable competitive advantage.</p><br><br> <p>Join us in connecting people and improving lives!</p><br><br> <p><strong>In this Head of IT & BPO - Gulf position,</strong></p><br><br> <ul> <li>Contribute to develop IT strategy in line with business strategy and objectives, corporate guidelines and policies.</li> <li>Ensure design and implementation of IT plans, roadmaps and migration strategy for IT platform/ infrastructure and applications.</li> <li>Prepare plans and control delivery of complex projects covering multiple aspects of IT platform/ infrastructure including analysis, development and administration of IT systems software, hardware and databases.</li> <li>Oversee the delivery of agreed programs and projects within quality, time, cost and business constraints.</li> <li>Lead digitalization priorities for all core operational systems and customer facing applications in country.</li> <li>Balancing understanding for IT-systems and related constraints whilst understanding our business priorities and ensuring needs of “end users” are met in pragmatic and cost-effective manner . Keeping in mind the IRR & SE priorities for the region.</li> <li>Close collaboration with regional BuIT/BPO/Ops counter parts and country super users to run an excellent business process management system harmonizing where possible between the regions.</li> <li>Study issues, determine opportunities and introduce best practices for IT_BPO focusing on increasing effectiveness and efficiency.</li> <li>Develop a culture of quality, service excellence and continuous improvement.</li> <li>Lead teams of IT managers and Digitalization experts.</li> <li>Ensure appropriate talent selection, organization and leadership for major areas of the sub-region.</li> <li>Develop a team spirit of effectiveness in the team.</li> </ul> <p><strong>Now, here is what we need from you!</strong></p><br><br> <p><strong>Experience</strong></p><br><br> <ul> <li><span>Minimum 10 years of progressive leadership experience in IT, Digital Transformation, Business Process Optimization, or Technology Management within a complex, multinational environment.</span></li> <li>Good Knowledge of different realities in the MEA region</li> <li>Exposure and knowledge of the Global DGF entity</li> </ul> <p><strong>Education</strong></p><br><br> <ul> <li>Bachelor Degree or Higher in Information management or general management</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><strong>Our Values: </strong>Respect & Results<br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves!<br> Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest-growing beauty brands.<br> As a company, we are fueled by purpose and not profit; this allows us to approach things differently so that we can create products, content, and a community like no other.<br> A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!<br> Summary: The Associate Director of Global IT & Security is a senior leadership role responsible for translating Huda Beauty’s global IT strategy into operational reality.<br> Reporting directly to the VP of Technology, this role owns the execution of enterprise infrastructure, cybersecurity, cloud, and workplace technology programmes, driving a secure, scalable, and highly automated technology environment while acting as a key business partner across all regions.<br> Essential Duties and Responsibilities : Global Infrastructure & Cloud Operations Own the day-to-day management and strategic evolution of the global Microsoft technology ecosystem including Azure, Microsoft 365, Entra ID, Intune, Defender, and endpoint management, supporting both Windows and macOS environments globally.<br> Ensure highly available, secure, and scalable technology services across all regions.<br> Experience managing enterprise storage platforms, NAS environments, cloud storage architectures and infrastructure supporting large-scale media and digital asset workflows.<br> Own the execution of the global Business Continuity and Disaster Recovery (BCDR) strategy, partnering with the VP of Technology to ensure critical services, data, and operations can be recovered within agreed business objectives.<br> Contribute to defining and own the maintenance of enterprise infrastructure, cloud, security, and workplace technology standards and roadmaps.<br> Drive standardization and simplification across the technology landscape.<br> Cybersecurity & Risk Management Own the execution of the global cybersecurity strategy and security operations framework, translating VP-level direction into operational controls and measurable outcomes.<br> Establish and maintain data governance, classification, retention, and access control standards across enterprise platforms.<br> Lead vulnerability management, threat detection, incident response, and security governance.<br> Maintain security policies, standards, and controls aligned with industry best practices.<br> Partner with external security providers to maintain a proactive security posture.<br> Automation & Operational Excellence Drive automation initiatives across IT operations, security, provisioning, monitoring, and support processes.<br> Reduce operational complexity through modern tooling, integrations, and self-service capabilities.<br> Establish and track KPIs, SLAs, and service performance metrics.<br> Identify opportunities to optimize technology spend while improving service quality.<br> Team Leadership & Vendor Management Lead, mentor, and develop the IT Infrastructure and Security team, including senior technical specialists and team leads, fostering a culture of accountability, innovation, and operational excellence.<br> Manage strategic relationships with MSPs and technology vendors.<br> Ensure partners deliver against agreed service levels and business objectives.<br> Build a high-performing, customer-focused technology function.<br> Monthly “Self Love Days” – at company discretion Premium Medical/Dental/Vision coverage for employee plus dependents Monthly coaching sessions with our in-house Success Coach Employee discounts on all Huda Beauty products Quarterly product gifting Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination.<br> We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status.<br> If you need reasonable accommodations at any point in the application or interview process, please let us know.<br> 7+ years of progressive IT experience, with at least 3 years in a senior management or technical leadership role operating at or near Director level.<br> Experience managing global infrastructure and security environments.<br> Strong Microsoft ecosystem expertise (Azure, M365, Intune, Defender, Entra ID) supporting both Windows and macOS environments.<br> Experience with cybersecurity frameworks such as ISO 27001.<br> Proven track record of leading transformation and automation initiatives that deliver measurable reduction in manual operational effort.<br> Demonstrable history of improving security posture through structured vulnerability management, policy enforcement, and governance frameworks.<br> Experience owning infrastructure availability and resilience targets, with a strong grasp of SLA management and service continuity planning.<br> Committed to delivering high user satisfaction and service quality, using data-driven KPIs to continuously improve the technology experience across the business.<br> Familiarity with AI governance principles and a forward-thinking approach to responsible technology adoption across enterprise environments.<br> Track record of driving cost optimisation and vendor efficiency, with the commercial awareness to balance performance, value, and strategic fit.<br></span> </div>
<p>Job Description:
- Manage end-to-end application projects, including requirements gathering, RFP preparation, solution design, UAT, implementation, go-live, and transition to support, ensuring successful digital transformation initiatives.
- Coordinate with software vendors, system integrators, and managed service providers to ensure quality delivery, SLA compliance, effective release management, and optimal application performance.
- Collaborate with business stakeholders, architects, and internal IT teams to translate business requirements into technology solutions that enhance user experience and operational efficiency.
- Establish and maintain IT governance standards by supporting audits, monitoring compliance, managing IT risks, overseeing change management, and tracking IT performance.
- Support enterprise applications, system integrations, APIs, data flows, testing, documentation, and continuous enhancements to ensure alignment with the organization's digital transformation roadmap.</p><p>Qualifications:
- Minimum 6–10 years of experience managing enterprise IT applications and delivering end-to-end implementation projects within large or multi-site organizations.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; familiarity with Azure/AWS, SQL, Power BI, Jira, Confluence, Agile/Waterfall/ITIL methodologies. PMP or ITIL certification is an advantage.
- Strong knowledge of enterprise applications (ERP, CRM, POS, HRMS, Finance, Loyalty, or Guest Management Systems), system integrations, APIs, IT governance, digital transformation, and stakeholder management.
- Demonstrated experience managing software vendors, system integrators, and managed service providers while ensuring SLA compliance.</p>
<p>Job Description:
- Manage end-to-end application projects, including requirements gathering, RFP preparation, solution design, UAT, implementation, go-live, and transition to support, ensuring successful digital transformation initiatives.
- Coordinate with software vendors, system integrators, and managed service providers to ensure quality delivery, SLA compliance, effective release management, and optimal application performance.
- Collaborate with business stakeholders, architects, and internal IT teams to translate business requirements into technology solutions that enhance user experience and operational efficiency.
- Establish and maintain IT governance standards by supporting audits, monitoring compliance, managing IT risks, overseeing change management, and tracking IT performance.
- Support enterprise applications, system integrations, APIs, data flows, testing, documentation, and continuous enhancements to ensure alignment with the organization's digital transformation roadmap.</p><p>Qualifications:
- Minimum 6–10 years of experience managing enterprise IT applications and delivering end-to-end implementation projects within large or multi-site organizations.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; familiarity with Azure/AWS, SQL, Power BI, Jira, Confluence, Agile/Waterfall/ITIL methodologies. PMP or ITIL certification is an advantage.
- Strong knowledge of enterprise applications (ERP, CRM, POS, HRMS, Finance, Loyalty, or Guest Management Systems), system integrations, APIs, IT governance, digital transformation, and stakeholder management.
- Demonstrated experience managing software vendors, system integrators, and managed service providers while ensuring SLA compliance.</p>
<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites.
The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation.
Key Responsibilities:
Technology Strategy & Digital Transformation
- Develop and implement the company's IT strategy aligned with business objectives.
- Lead digital transformation initiatives across corporate departments and construction projects.
- Establish technology roadmaps that support operational excellence and business growth.
- Manage annual IT budgets, technology investments, and strategic planning.
IT Infrastructure & Operations
- Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing.
- Standardise IT infrastructure across offices, project sites, and regional operations.
- Ensure high availability, performance, and reliability of all critical business systems.
- Manage disaster recovery, backup strategies, and business continuity planning.
Cybersecurity
- Develop and implement enterprise-wide cybersecurity policies and best practices.
- Oversee endpoint protection, firewalls, identity and access management, and network security.
- Lead vulnerability management, penetration testing, and cyber incident response.
- Promote cybersecurity awareness and compliance throughout the organisation.
Enterprise Applications
- Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions.
- Ensure seamless integration and performance of enterprise applications that support business and project operations.
- Drive continuous improvement of digital workflows and system capabilities.
Construction Technology
- Lead the implementation and optimisation of construction technology platforms.
- Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives.
- Collaborate with project teams to improve project delivery through technology innovation.
Artificial Intelligence & Automation
- Identify and implement AI-driven solutions to improve operational efficiency.
- Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation.
- Evaluate emerging technologies that enhance productivity and business intelligence.
Vendor & Technology Management
- Manage relationships with IT vendors, software providers, and managed service partners.
- Negotiate technology contracts, software licensing, and hardware procurement.
- Monitor vendor performance and ensure compliance with service level agreements.
Governance & Compliance
- Develop and maintain IT governance frameworks, policies, and technology standards.
- Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations.
- Support internal and external audits while maintaining best-practice IT governance.
Leadership & Team Development
- Lead and develop the internal IT function.
- Manage external consultants and specialist technology providers.
- Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline.
- Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable.
- 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role.
- Proven experience within the construction or contracting industry.
- Demonstrated success leading enterprise-wide digital transformation initiatives.
- Strong knowledge of Microsoft Azure cloud technologies.
- Extensive Microsoft 365 administration experience.
- Advanced networking, infrastructure, cloud, and virtualisation expertise.
- Strong understanding of cybersecurity frameworks and enterprise security.
- Experience implementing and managing ERP systems.
- Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms.
Preferred Experience
- Building Information Modelling (BIM) technologies.
- Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar.
- Artificial Intelligence implementation within enterprise environments
- ISO 27001 standards and information security governance.
- VMware or Hyper-V virtualisation platforms.</p>
<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites.
The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation.
Key Responsibilities:
Technology Strategy & Digital Transformation
- Develop and implement the company's IT strategy aligned with business objectives.
- Lead digital transformation initiatives across corporate departments and construction projects.
- Establish technology roadmaps that support operational excellence and business growth.
- Manage annual IT budgets, technology investments, and strategic planning.
IT Infrastructure & Operations
- Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing.
- Standardise IT infrastructure across offices, project sites, and regional operations.
- Ensure high availability, performance, and reliability of all critical business systems.
- Manage disaster recovery, backup strategies, and business continuity planning.
Cybersecurity
- Develop and implement enterprise-wide cybersecurity policies and best practices.
- Oversee endpoint protection, firewalls, identity and access management, and network security.
- Lead vulnerability management, penetration testing, and cyber incident response.
- Promote cybersecurity awareness and compliance throughout the organisation.
Enterprise Applications
- Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions.
- Ensure seamless integration and performance of enterprise applications that support business and project operations.
- Drive continuous improvement of digital workflows and system capabilities.
Construction Technology
- Lead the implementation and optimisation of construction technology platforms.
- Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives.
- Collaborate with project teams to improve project delivery through technology innovation.
Artificial Intelligence & Automation
- Identify and implement AI-driven solutions to improve operational efficiency.
- Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation.
- Evaluate emerging technologies that enhance productivity and business intelligence.
Vendor & Technology Management
- Manage relationships with IT vendors, software providers, and managed service partners.
- Negotiate technology contracts, software licensing, and hardware procurement.
- Monitor vendor performance and ensure compliance with service level agreements.
Governance & Compliance
- Develop and maintain IT governance frameworks, policies, and technology standards.
- Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations.
- Support internal and external audits while maintaining best-practice IT governance.
Leadership & Team Development
- Lead and develop the internal IT function.
- Manage external consultants and specialist technology providers.
- Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline.
- Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable.
- 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role.
- Proven experience within the construction or contracting industry.
- Demonstrated success leading enterprise-wide digital transformation initiatives.
- Strong knowledge of Microsoft Azure cloud technologies.
- Extensive Microsoft 365 administration experience.
- Advanced networking, infrastructure, cloud, and virtualisation expertise.
- Strong understanding of cybersecurity frameworks and enterprise security.
- Experience implementing and managing ERP systems.
- Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms.
Preferred Experience
- Building Information Modelling (BIM) technologies.
- Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar.
- Artificial Intelligence implementation within enterprise environments
- ISO 27001 standards and information security governance.
- VMware or Hyper-V virtualisation platforms.</p>
Business Development Manager – IT Outsourcing & Managed StaffingViennoiserie & Artisan Bread
Human Resources
Business Development Manager - IT Outsourcing & Managed Staffing Location: Dubai, United Arab Emirates Employment Type: Full-time Work Arrangement: Office-based, with client meetings across the UAE as required Fixed Salary: AED 15,000–20,000 per month Additional Earnings: Sales commission, performance incentives and bonus About the Opportunity We are recruiting on behalf of a confidential UAE-based company specialising in IT outsourcing, technical staffing and managed workforce solutions. The company enables organisations to access qualified IT and technical professionals without placing those resources directly on the client’s payroll. The outsourced personnel are employed, administered and supported through the service provider, allowing clients to obtain the technical capabilities they require through a professionally managed outsourcing arrangement. Our client is seeking an experienced and commercially driven Business Development Manager to expand its client portfolio and generate new business within the UAE market. This position is particularly suited to someone who already understands the UAE IT outsourcing, technical staffing, managed services, BPO or workforce-solutions market and has established relationships with relevant corporate decision-makers. Key Responsibilities Identify and develop new business opportunities for IT outsourcing, technical staffing and managed workforce solutions. Approach organisations that require IT and technical specialists through an outsourced employment model. Generate qualified leads through professional relationships, market research, referrals, networking and direct business development. Build relationships with key decision-makers, including CIOs, IT directors, HR leaders, procurement teams, business owners and department heads. Understand prospective clients’ technical staffing, workforce and operational requirements. Present customised outsourcing solutions, service models, pricing proposals and commercial presentations. Manage the complete sales cycle from prospecting and qualification through proposal, negotiation and contract closure. Develop and maintain a strong pipeline of prospective clients and active business opportunities. Achieve agreed sales, revenue and account-development targets. Collaborate with recruitment, operations and service-delivery teams to ensure smooth client onboarding and successful deployment. Maintain accurate sales forecasts, activity records and management reports. Monitor market developments, competitor activity and emerging client requirements. Build long-term client relationships that generate recurring and sustainable business. Candidate Requirements At least five years of business development or B2B sales experience within IT outsourcing, technical staffing, BPO, managed services, workforce solutions or a closely related sector. A minimum of three years of relevant business development experience within the UAE market. Demonstrated success in generating new business and closing corporate service contracts. Strong understanding of outsourced staffing, technical resource deployment or managed workforce solutions. An established network of relevant corporate decision-makers within the UAE. A demonstrable portfolio of active or previously developed client relationships within relevant sectors is strongly preferred. Candidates without an immediately accessible client portfolio may still be considered if they possess a strong UAE professional network and a proven record of opening new accounts. Strong communication, commercial presentation, negotiation and relationship-management skills. Ability to prepare professional proposals, pricing submissions and sales presentations. Strong commercial awareness and the ability to manage a structured sales pipeline. Experience working with international clients or markets is an advantage. Bachelor’s degree required; an MBA or relevant postgraduate qualification is preferred. Professional English communication skills are essential. A valid UAE driving licence is mandatory. Ability and willingness to attend client meetings across Dubai and other UAE locations when required. Candidates must respect all existing confidentiality, data-protection, non-disclosure and contractual obligations relating to current or former employers and clients. Compensation and Incentives The successful candidate will receive:A fixed monthly salary of AED 15,000–20,000, depending on relevant experience, market knowledge, existing relationships and demonstrated commercial achievements. Sales commission in addition to the fixed salary. Performance-based incentives. Eligibility for a performance bonus based on agreed targets and company policy. Full details of the commission and incentive structure will be discussed with shortlisted candidates. Working Arrangement This is a full-time, office-based position in Dubai. The Business Development Manager will work primarily from the company’s office but will be expected to attend external meetings, presentations, networking activities and client visits whenever commercially required. How to Apply Please apply through Linked In with an updated CV. Applicants are encouraged to include a brief introduction covering:Their experience in IT outsourcing, technical staffing, managed services, BPO or workforce solutions. Their business development experience within the UAE. The industries and decision-maker groups they have previously worked with. Examples of significant accounts or contracts they have successfully developed. The strength and relevance of their current UAE professional network. Their current location, availability and notice period. The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process. Applications will be assessed according to qualifications, relevant sector experience, UAE market exposure, commercial achievements and overall suitability for the position. No fee will be charged to candidates at any stage of the recruitment process.<br>This recruitment process is being facilitated by 7 Quality LLC on behalf of a confidential client. The successful candidate will be employed directly by the client company.<br>The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process.
Business Development Manager – IT Outsourcing & Managed StaffingViennoiserie & Artisan Bread
Human Resources
Business Development Manager - IT Outsourcing & Managed Staffing Location: Dubai, United Arab Emirates Employment Type: Full-time Work Arrangement: Office-based, with client meetings across the UAE as required Fixed Salary: AED 15,000–20,000 per month Additional Earnings: Sales commission, performance incentives and bonus About the Opportunity We are recruiting on behalf of a confidential UAE-based company specialising in IT outsourcing, technical staffing and managed workforce solutions. The company enables organisations to access qualified IT and technical professionals without placing those resources directly on the client’s payroll. The outsourced personnel are employed, administered and supported through the service provider, allowing clients to obtain the technical capabilities they require through a professionally managed outsourcing arrangement. Our client is seeking an experienced and commercially driven Business Development Manager to expand its client portfolio and generate new business within the UAE market. This position is particularly suited to someone who already understands the UAE IT outsourcing, technical staffing, managed services, BPO or workforce-solutions market and has established relationships with relevant corporate decision-makers. Key Responsibilities Identify and develop new business opportunities for IT outsourcing, technical staffing and managed workforce solutions. Approach organisations that require IT and technical specialists through an outsourced employment model. Generate qualified leads through professional relationships, market research, referrals, networking and direct business development. Build relationships with key decision-makers, including CIOs, IT directors, HR leaders, procurement teams, business owners and department heads. Understand prospective clients’ technical staffing, workforce and operational requirements. Present customised outsourcing solutions, service models, pricing proposals and commercial presentations. Manage the complete sales cycle from prospecting and qualification through proposal, negotiation and contract closure. Develop and maintain a strong pipeline of prospective clients and active business opportunities. Achieve agreed sales, revenue and account-development targets. Collaborate with recruitment, operations and service-delivery teams to ensure smooth client onboarding and successful deployment. Maintain accurate sales forecasts, activity records and management reports. Monitor market developments, competitor activity and emerging client requirements. Build long-term client relationships that generate recurring and sustainable business. Candidate Requirements At least five years of business development or B2B sales experience within IT outsourcing, technical staffing, BPO, managed services, workforce solutions or a closely related sector. A minimum of three years of relevant business development experience within the UAE market. Demonstrated success in generating new business and closing corporate service contracts. Strong understanding of outsourced staffing, technical resource deployment or managed workforce solutions. An established network of relevant corporate decision-makers within the UAE. A demonstrable portfolio of active or previously developed client relationships within relevant sectors is strongly preferred. Candidates without an immediately accessible client portfolio may still be considered if they possess a strong UAE professional network and a proven record of opening new accounts. Strong communication, commercial presentation, negotiation and relationship-management skills. Ability to prepare professional proposals, pricing submissions and sales presentations. Strong commercial awareness and the ability to manage a structured sales pipeline. Experience working with international clients or markets is an advantage. Bachelor’s degree required; an MBA or relevant postgraduate qualification is preferred. Professional English communication skills are essential. A valid UAE driving licence is mandatory. Ability and willingness to attend client meetings across Dubai and other UAE locations when required. Candidates must respect all existing confidentiality, data-protection, non-disclosure and contractual obligations relating to current or former employers and clients. Compensation and Incentives The successful candidate will receive:A fixed monthly salary of AED 15,000–20,000, depending on relevant experience, market knowledge, existing relationships and demonstrated commercial achievements. Sales commission in addition to the fixed salary. Performance-based incentives. Eligibility for a performance bonus based on agreed targets and company policy. Full details of the commission and incentive structure will be discussed with shortlisted candidates. Working Arrangement This is a full-time, office-based position in Dubai. The Business Development Manager will work primarily from the company’s office but will be expected to attend external meetings, presentations, networking activities and client visits whenever commercially required. How to Apply Please apply through Linked In with an updated CV. Applicants are encouraged to include a brief introduction covering:Their experience in IT outsourcing, technical staffing, managed services, BPO or workforce solutions. Their business development experience within the UAE. The industries and decision-maker groups they have previously worked with. Examples of significant accounts or contracts they have successfully developed. The strength and relevance of their current UAE professional network. Their current location, availability and notice period. The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process. Applications will be assessed according to qualifications, relevant sector experience, UAE market exposure, commercial achievements and overall suitability for the position. No fee will be charged to candidates at any stage of the recruitment process.<br>This recruitment process is being facilitated by 7 Quality LLC on behalf of a confidential client. The successful candidate will be employed directly by the client company.<br>The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Job Purpose <br><p><span>Perform </span><span>assigned</span><span> audit engagements in the domain of AI & Emerging Technology assurance, from start to finish, inclusive of preplanning, wrap up activities ensuring application of risk and control concepts to scenarios encountered, and identify any potential issues within ADNOC and Group Companies.</span> <span>Contribute in the capacity of SME, in </span><span>the</span><span> periodic Risk Assessments and development of the Risk-Based Work Plans focusing on AI Governance, benefit realization and ROI, and embedded AI lifecycle controls etc. within ADNOC and Group Companies.</span></p><br><br><br><br> KEY ACCOUNTABILITIES: <br><p><span><strong><span>Job Specific Accountabilities<span> :</span></span></strong></span></p><br><p><span><strong><span>Internal Audit Plan</span></strong></span></p><br><br><ul><li><span>Develop the audit universe to ensure it covers AI & emerging technology risks in line with other D&T risk areas (such as AI governance, business value realization, third-party dependencies, process, IT/OT infrastructure, interfaces, resilience and cyber security) that could affect the ADNOC Business operations.</span></li><li><span>Review and update the AI & Emerging Technology Landscape and Audit Universe.</span></li><li><span>Develop and implement Industrial AI Assurance Plan ensuring its alignment with organizational AI strategy, Use-case / initiatives portfolio and new technology rollouts and support other strategic initiatives (such as AI Infrastructure Readiness, and Process enhancements) that impact the group-wide audit plans and oversee the execution to ensure it fulfills the objectives. Coordinate with AGCs and verify for adequacy of coverage of the AI universe and Key AI risks and ensure that AGCs audit plans incorporate the objectives of Group AI Assurance plans.</span></li><li><span><span>Provide relevant business and technology insights into the current, emerging & potential AI / technology issues, trends & opportunities affecting AGCs and BLDs. Provide input for the periodic reporting on AI assurance activities and performance relative to its plans, significant risk </span><span>exposures</span><span>, control/governance issues, and other related matters.</span> </span></li></ul><br><br><br>Job Specific Accountabilities (Part 2) <br><p><span><strong><span>Audit Execution</span></strong></span></p><br><br><ul><li><span>Perform audits, advisory engagements, and other influencing activities in highly technical areas of current/emerging technologies within ADNOC and Group Companies. </span></li><li><span>Develop a detailed audit program / Risk & Control Matrix (RCM) for the assigned AI Assurance engagements, including the objectives, potential risk, key controls, audit procedures, and the use of audit techniques and tools to evaluate </span><span>governance</span><span>, risks, and controls processes, and submit audit program to the management for review and approval.</span></li><li><span>Ensure that adequate working papers and all relevant information are continuously documented and <span>updated</span> in the automated Audit Management System in accordance with pre-defined templates and audit procedures. </span></li><li>Identify<span> high-risk areas and key control points across the AI Governance, lifecycle, including model design, training data, validation, deployment, monitoring, access management, explainability, bias, security, compliance, and third-party reliance etc. and whether AI initiatives are delivering intended business value.</span> </li><li>Adapt the audit approach to the rapidly evolving AI landscape and deliver critical and complex technology audits that impact the group-wide internal controls.</li></ul><p><span><strong>Audit Reports</strong></span></p><br><ul><li><span>Prepare an audit report with a conclusion, expressing professional opinions on the adequacy and effectiveness of AI governance, risk </span><span>management</span><span>, control systems, extent to which AI initiatives are delivering intended value and benefits and the efficiency with which activities are carried out. Recommend improvement options to rectify reported deficiencies for Department Manager’s review.</span></li><li><span><span>Recommend</span><span> practical enhancements in AI governance, risks, and control processes to assist in the achievement of the company's business objectives.</span> </span></li></ul><br><br><br><br>Job Specific Accountabilities (Part 3) <br><p><span><strong><span>Coordination</span> </strong></span></p><br><ul><li><span><span>Provide professional advice on Group Companies’ Audit Committee Charter, </span> <span>IA Charter and AI Assurance Methodology/Procedures. Provide assistance in the establishment of the Group Audit Committees/IA functions and related governance when assigned.</span> </span></li></ul><br><br> QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS: <br><p><span><strong><span>Minimum Qualification</span></strong></span></p><br><br><ul><li><p><span>Bachelor's Degree in Computer Science or related Technology discipline or equivalent discipline</span></p><br></li></ul><br><br><br>Minimum Experience, Knowledge & Skills <br><ul><li><span>8-10 years of combined relevant experience in various emerging technology assurance (including automation, data science, artificial intelligence, IoT etc.) related governance and control, with experience evaluating AI and emerging technology-enabled initiatives and their business value realization in a corporate environment. Experience of Oil and Gas operations and associated technology initiatives will be preferable.</span> </li><li><span>Expertise in developing or reviewing audit/security programs for emerging and new technology risks and challenges.</span> </li><li><span>Advance knowledge and practical experience in AI-related risks and controls, including model risk, training and inference data governance, bias and fairness, explainability, cybersecurity, privacy, regulatory compliance, and third-party AI dependencies.</span> </li><li><span>Advance technical knowledge of different AI, Machine Learning and data modelling and ETL Solutions.</span> </li><li><span>In-depth knowledge of IT General Computing Control and Processes review, including, but not limited to, system development, infrastructure review, </span><span>access</span><span>-right management, asset management and change management.</span> </li><li><span>In-depth </span><span>knowledge</span><span> of </span><span>relevant professional standards and frameworks for technology and AI assurance</span><span> (e.g. </span><span>NIST AI Risk Management Framework, ISO 42001 AIMS, OWASP Top 10 for LLM, MITRE ATLAS, </span><span>COBIT etc,) and their interpretation/</span><span>application</span><span> to AI auditing practice.</span> </li><li><span>Extensive</span><span> knowledge of planning, project management areas and contracts review.</span> </li><li><span>Expertise in </span><span>collecting</span><span> and analysing complex solution, system integration and data, while evaluating information and systems for possible automation and enhancements.</span> </li><li><span>Experience in managing and tracking time for different Internal Audit-related activities. </span></li></ul><br><br><br><br>Professional Certifications <br><ul><li><span>IT audit certification, CISA, is mandatory</span><span>or willing to obtain within one year of joining.</span></li><li><span><span>Other related certifications </span><span>in the domain of AI / ML operations</span><span>, AI </span><span>Governance</span><span> or </span><span>model risk-related certifications) are preferred.</span></span></li></ul><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for. <p><b>About Us</b></p><br> <p>At PwC Middle East, we help organisations build trust and reinvent, so they can turn complexity into competitive advantage. As the Middle East redefines growth through ambitious initiatives, we’re proud to stand alongside governments and businesses shaping the future. Disruption is constant, but so is opportunity. From advancing the energy transition and accelerating AI innovation to reimagining sports, culture, and tourism, the Middle East is driving transformation on a global scale. With abundant natural, financial, and cognitive capital, the Middle East is not just adapting to change, it is defining new global standards.</p><br> <p>We are a tech-forward and people-empowered community of solvers, more than 12,000 strong across the region, bringing together human ingenuity, deep industry experience, and technology innovation. Across Strategy&, Advisory, Consulting, Tax, and Assurance, we help clients sustain and accelerate momentum, delivering outcomes that matter.</p><br> <p><b>Line of Service Overview</b></p><br> <p>The Middle East region is transforming—and faster than ever before. We help businesses and families navigate increasing tax and legal complexity and risk to drive sustained outcomes by empowering them to make informed business decisions, while meeting their tax responsibilities.</p><br> <p><b>Business Unit Overview</b></p><br> <p>The International Private Wealth & Family Office ("IPW & FO") team within International Tax Services / Mergers & Acquisitions business unit is the market leader in the Middle East for international wealth structuring, family office and private capital advisory services. The team advises GCC's wealthiest families, as well as hundreds of international families, on wealth structuring, family office setup, governance, succession planning and asset protection. The team also regularly advises government entities across the GCC in the context of the design of HNWI and family office attraction programmes.</p><br> <p>Our services encompass owners' strategy and governance design, wealth and tax structuring (including trusts, foundations, limited partnerships and holding companies), family office setup and licensing, corporate and family governance frameworks, succession planning, and asset protection solutions. The team provides 360° capabilities for individuals and family offices, offering a tailored, bespoke service to every client.</p><br> <p>The IPW & FO team is an award-winning practice, having been recognised at the WealthBriefing MENA Awards in 2022, 2023, 2024 and 2025 for categories including Best Tax Team Servicing Private Clients, Best Estate Planning Service, Best Family Office Advisory Service and Best Tax & Accountancy Team.</p><br> <p><b>How You’ll Contribute</b></p><br> <p>As a Manager within the IPW & FO team under ITS/M&A, you will play a key role in delivering high-quality advisory and structuring services to private clients and family offices from Central and Eastern Europe and the CIS. You will work on sophisticated cross-border engagements, collaborating closely with Partners, Directors, and multidisciplinary teams across the Middle East and the wider PwC international network.</p><br> <p><b>Responsibilities include:</b></p><br> <ul><li>Advising HNW/UHNW clients and family offices from Central and Eastern Europe and the CIS on international tax planning and wealth structuring, asset protection, succession planning, family office setup and governance solutions</li><li>Managing and reviewing deliverables across private client advisory and structuring engagements, including feasibility assessments, comparative structural analyses and implementation support</li><li>Acting as a primary point of contact for private clients and internal stakeholders on IPW & FO matters</li><li>Supporting the design and implementation of ownership structures using vehicles such as trusts, foundations, holding companies and limited partnerships across jurisdictions</li><li>Advising on family office setup and licensing, including regulatory considerations across UAE free zones and international jurisdictions</li><li>Supporting owners' strategy processes, family governance workshops and the development of family constitutions.</li><li>Collaborating with ITS/M&A teams to support transactions, restructurings and post-deal integration activities</li><li>Coaching and developing team members, ensuring quality delivery, consistency and effective knowledge sharing</li><li>Working closely with PwC global network teams on multi-jurisdictional private client engagements</li><li>Contributing to thought leadership, internal training and proposal development within the IPW & FO practice</li></ul> <p><b>What You’ll Bring</b></p><br> <ul><li>5–6 years of PQE, with demonstrable experience in international tax, private wealth structuring, asset protection and succession planning, ideally involving HNW/UHNW individuals and family offices; experience within an international law firm environment as an advantage.</li><li>Familiarity with fiduciary structures (trusts and foundations), corporate holding structures and the legal and tax considerations relevant to international wealth planning as an advantage.</li><li>At least 2–3 years of experience independently managing cross-border projects, client relationships and junior team members within an international professional services or single-family or multi-family office environment.</li><li>Full professional proficiency in English (CEFR C1–C2 or equivalent professional proficiency) and Russian, including the ability to advise and draft in both languages in a professional legal/tax context; additional language capabilities (including French, Arabic) as an advantage.</li><li>Strong academic credentials from a leading law school (including MSU, HSE, MGIMO, VAVT), preferably with exposure to Russian/CIS legal systems or from a leading equivalent law school in another country.</li><li>A Tax LL.M. or ADIT from a leading institution (e.g. NYU, WU Vienna, Leiden or equivalent) as an advantage.</li><li>UK Solicitor qualification (SQE) or New York Bar admission as a plus.</li><li>STEP membership and willingness to pursue TEP qualification as an advantage.</li><li>UAE Corporate Tax qualification/diploma and familiarity with the UAE/GCC tax landscape, including knowledge of UAE free zone and family office regulatory frameworks (DIFC, ADGM, DMCC, DWTC) as an advantage.</li></ul> <p><b>How You’ll Make a Difference</b></p><br> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p><br> <p><b>Why You’ll Love Working at PwC</b></p><br> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East. </p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>