JavaScript Jobs in UAE

Role Description The IT Application Operation Specialist will work part time in a remote capacity, supporting the reliability and performance of key business applications used in HR and organizational development projects. Day-to-day tasks include monitoring application availability, handling incidents and service requests, and providing technical support to users. The specialist will collaborate with stakeholders to understand business processes, document application issues, and assist in implementing enhancements or configuration changes. The role involves troubleshooting application and integration problems, coordinating with vendors or technical teams when needed, and maintaining clear records of support activities. The specialist will also contribute to continuous improvement efforts by analyzing recurring issues and recommending optimization of application workflows. Qualifications Strong Application Support and Technical Support skills, with experience managing and troubleshooting business applications. Solid Information Technology knowledge, including understanding of systems, integrations, and basic networking or infrastructure concepts. Demonstrated Analytical Skills to diagnose issues, interpret data, and propose effective solutions. Understanding of Business Process analysis and documentation to align application operations with organizational needs. Relevant education in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience with remote work tools, ticketing systems, and structured incident management processes. Clear written and verbal communication skills and the ability to collaborate with non-technical stakeholders. Prior experience supporting HR or enterprise applications is beneficial.

Senior IT Security Operations Engineer The Senior IT Security Operations Engineer is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats while ensuring the security and availability of the organization's IT infrastructure.<br>Key Responsibilities Monitor and manage SIEM, EDR, IDS/IPS, DLP, and security monitoring tools. Investigate security incidents, perform threat hunting, and support incident response activities. Conduct vulnerability assessments and coordinate remediation with IT teams. Manage and optimize security tools, detection rules, and automation playbooks. Prepare incident reports, security metrics, and support compliance audits.<br>Requirements Education & Certifications Bachelor's degree in Computer Science, Information Security, or a related field. Security certifications such as Security+, CEH, Splunk, GIAC, or OSCP are preferred.<br>Experience5–8 years of experience in SOC or IT Security Operations. Hands-on experience with SIEM (Splunk, QRadar, Sentinel), firewalls, EDR/XDR, and endpoint security. Experience with incident response, vulnerability management, and log analysis.<br>Technical Skills Knowledge of Windows, Linux, and cloud platforms (AWS, Azure, or GCP). Understanding of malware, phishing, ransomware, threat intelligence, and MITRE ATT&CK. Python, Power Shell, or Bash scripting is an advantage. Soft Skills Strong analytical, troubleshooting, and communication skills. Ability to work in a 24×7 SOC environment.

<ol><li><p>Administer, maintain and support <strong>Linux servers</strong>, preferably Debian-based distributions, using the command line.</p></li><li><p>Deploy, configure and maintain ZENNER software platforms in <strong>on-premise and customer environments</strong>.</p></li><li><p>Provide remote and on-site technical support for customer installations, including system updates, maintenance and troubleshooting.</p></li><li><p>Perform server maintenance, patching, backups, capacity management and system security.</p></li><li><p>Troubleshoot Linux, system and network issues and perform <strong>root cause analysis</strong>.</p></li><li><p>Manage <strong>TCP/IP networking, routing and firewall configurations</strong>.</p></li><li><p>Deploy and manage containerized applications using <strong>Docker</strong>; Kubernetes experience is an advantage.</p></li><li><p>Monitor infrastructure and applications using tools such as <strong>Prometheus, Grafana and Alertmanager</strong>.</p></li><li><p>Develop scripts and automation using <strong>Bash and Python</strong> to improve system operations and efficiency.</p></li><li><p>Maintain clear technical documentation, system configurations and incident records.</p></li><li><p>Work closely with internal teams, customers and external vendors to resolve technical issues and ensure system reliability.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor's degree in <strong>Computer Science, Information Technology, Computer Engineering</strong> or a related field, or equivalent technical qualification.</p></li><li><p>Minimum <strong>3 years of professional experience in Linux System Administration</strong>.</p></li><li><p>Strong hands-on experience with <strong>Linux</strong>, preferably Debian/Ubuntu.</p></li><li><p>Strong command-line administration and server troubleshooting skills.</p></li><li><p>Good knowledge of <strong>TCP/IP, networking, routing and firewalls</strong>.</p></li><li><p>Hands-on experience with <strong>Docker</strong> is required; Kubernetes is an advantage.</p></li><li><p>Experience with monitoring and alerting tools such as <strong>Prometheus, Grafana and Alertmanager</strong> is preferred.</p></li><li><p>Good scripting and automation skills in <strong>Bash and Python</strong>.</p></li><li><p>Strong problem-solving and root-cause analysis skills.</p></li><li><p>Good written and spoken <strong>English</strong>.</p></li><li><p>Ability to work independently and support systems in both internal and customer environments.</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><u>IT Desktop Support End User</u></strong> <ul> <li>Dubai </li><li>6 Month Extendable Contract </li></ul> <p>We are seeking a highly skilled and motivated&nbsp;Desktop Support End User to join our IT support team. The ideal candidate will have strong troubleshooting skills and experience providing technical assistance and support to end-users. You will be responsible for diagnosing and resolving hardware and software issues, maintaining desktop systems, and ensuring the overall smooth operation of IT services within the organization.</p><br><br> <strong>Key Responsibilities:</strong> <ul> <li>Provide advanced technical support to end-users for hardware, software, and network-related issues. </li><li>Troubleshoot and resolve desktop and laptop issues, including operating system (Windows/Mac/Linux), application software, and peripheral devices (printers, scanners, etc.). </li><li>Perform system imaging, OS installations, and software deployments using tools like SCCM, Ghost, or similar. </li><li>Manage, maintain, and support Active Directory accounts, group policies, and permissions. </li><li>Collaborate with the Level 1 support team to resolve escalated technical issues in a timely manner. </li><li>Provide hands-on troubleshooting for desktop, laptop, and mobile devices, ensuring minimal downtime for end-users. </li><li>Support the deployment, configuration, and management of desktop hardware and software, including patch management. </li><li>Maintain knowledge base articles and documentation for common issues and solutions. </li><li>Assist in the preparation and deployment of IT hardware and software upgrades. </li><li>Work closely with the IT team to support and maintain IT infrastructure and services. </li><li>Perform remote troubleshooting and provide user support through remote desktop tools. </li><li>Respond to and prioritize service requests in accordance with Service Level Agreements (SLAs). </li></ul> <strong>Required Qualifications:</strong> <ul> <li>3+ years of experience in desktop support, IT support, or a related technical field. </li><li>Proficiency in supporting Microsoft Windows OS (Windows 10/11), macOS, and basic Linux systems. </li><li>Experience with hardware troubleshooting and diagnostics (e.g., desktops, laptops, printers). </li><li>Familiarity with Active Directory, Group Policy, DNS, DHCP, and other core network services. </li><li>Experience with remote desktop support tools and ticketing systems. </li><li>Strong problem-solving skills with a focus on customer service and efficient issue resolution. </li><li>Excellent verbal and written communication skills. </li><li>Ability to prioritize tasks and manage time effectively. </li></ul> <strong>Preferred Qualifications:</strong> <ul> <li>CompTIA A+ or other relevant certifications. </li><li>Experience with mobile device management (MDM) solutions. </li><li>Familiarity with ITIL or similar IT service management frameworks. </li><li>Experience with VMware or other virtualization technologies. </li><li>Knowledge of cloud-based applications and services (e.g., Office 365, Google Workspace). </li></ul> <br><br> </div>

<div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><strong>Who turns technology into business transformation? You do.</strong><strong>- <br><br></strong><strong>DHL Global Forwarding</strong> is looking for an exceptional <strong>Head of IT & BPO - Gulf</strong> to lead the next phase of our digital transformation journey across the region, based in <strong>Dubai, United Arab Emirates.</strong></p> <p>In this pivotal leadership role, you will shape and execute the Gulf cluster IT strategy, ensuring technology investments, systems innovation, and business process excellence directly support our growth ambitions and operational priorities. You will act as a strategic partner to the business, driving the delivery of modern applications, infrastructure, and integrated technology solutions that enable sustainable competitive advantage.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Head of IT & BPO - Gulf position,</strong></p> <ul> <li>Contribute to develop IT strategy in line with business strategy and objectives, corporate guidelines and policies.</li> <li>Ensure design and implementation of IT plans, roadmaps and migration strategy for IT platform/ infrastructure and applications.</li> <li>Prepare plans and control delivery of complex projects covering multiple aspects of IT platform/ infrastructure including analysis, development and administration of IT systems software, hardware and databases.</li> <li>Oversee the delivery of agreed programs and projects within quality, time, cost and business constraints.</li> <li>Lead digitalization priorities for all core operational systems and customer facing applications in country.</li> <li>Balancing understanding for IT-systems and related constraints whilst understanding our business priorities and ensuring needs of “end users” are met in pragmatic and cost-effective manner . Keeping in mind the IRR & SE priorities for the region.</li> <li>Close collaboration with regional BuIT/BPO/Ops counter parts and country super users to run an excellent business process management system harmonizing where possible between the regions.</li> <li>Study issues, determine opportunities and introduce best practices for IT_BPO focusing on increasing effectiveness and efficiency.</li> <li>Develop a culture of quality, service excellence and continuous improvement.</li> <li>Lead teams of IT managers and Digitalization experts.</li> <li>Ensure appropriate talent selection, organization and leadership for major areas of the sub-region.</li> <li>Develop a team spirit of effectiveness in the team.</li> </ul> <p><strong>Now, here is what we need from you!</strong></p>   <p><strong>Experience</strong></p> <ul> <li><span data-teams="true">Minimum 10 years of progressive leadership experience in IT, Digital Transformation, Business Process Optimization, or Technology Management within a complex, multinational environment.</span></li> <li>Good Knowledge of different realities in the MEA region</li> <li>Exposure and knowledge of the Global DGF entity</li> </ul> <p><strong>Education</strong></p> <ul> <li>Bachelor Degree or Higher in Information management or general management</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br><strong>Our Purpose:   </strong>Connecting People, improving lives.<br><strong>Our Values:     </strong>Respect & Results<br><strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>  </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an experienced <strong>IT Support / NOC Support Services Engineer</strong> with <strong>5+ years of experience</strong> to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments. The ideal candidate will be responsible for monitoring systems, troubleshooting infrastructure issues, supporting incident resolution, and ensuring the availability of IT services.</p><br>Key Responsibilities<ul><li> Monitor enterprise infrastructure, servers, networks, and IT services. </li><li> Perform proactive monitoring and respond to system alerts and incidents. </li><li> Investigate and troubleshoot infrastructure, network, and system issues. </li><li> Escalate critical incidents to the appropriate technical teams. </li><li> Support incident, problem, and change management processes. </li><li> Ensure system availability and service continuity. </li><li> Maintain operational documentation and daily health check reports. </li><li> Collaborate with infrastructure and network teams to resolve technical issues. </li><li> Follow operational procedures and service level agreements (SLAs).</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced IT Support / NOC Support Services Engineer with 5+ years of experience to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments.<br> The ideal candidate will be responsible for monitoring systems, troubleshooting infrastructure issues, supporting incident resolution, and ensuring the availability of IT services.<br> Key Responsibilities Monitor enterprise infrastructure, servers, networks, and IT services.<br> Perform proactive monitoring and respond to system alerts and incidents.<br> Investigate and troubleshoot infrastructure, network, and system issues.<br> Escalate critical incidents to the appropriate technical teams.<br> Support incident, problem, and change management processes.<br> Ensure system availability and service continuity.<br> Maintain operational documentation and daily health check reports.<br> Collaborate with infrastructure and network teams to resolve technical issues.<br> Follow operational procedures and service level agreements (SLAs).<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 5+ years of experience in IT Support, NOC Operations, or Infrastructure Support.<br> Experience monitoring enterprise IT infrastructure.<br> Knowledge of Windows and Linux operating systems.<br> Basic understanding of networking concepts.<br> Experience troubleshooting infrastructure and system issues.<br> Strong analytical, communication, and problem-solving skills.<br> Nice to Have Experience with enterprise monitoring tools.<br> ITIL Foundation certification.<br> Experience working in a 24/7 NOC environment.<br> Knowledge of virtualization or cloud platforms.<br></span> </div>

<p>Position Title: IT Infrastructure and Administration Lead Employment Type: Full Time Salary: Up to 12,000 AED depending on experience and qualifications plus competitive family benefits Benefits: Duty meals, annual education & airline ticket allowance, medical insurance, and family visa sponsorship Job Location: Dubai About the Client: The UAE's premier hospitality management organization, overseeing some of the region's most iconic golf clubs and lifestyle destinations Job Description: • Lead the planning, design, and delivery of enterprise IT infrastructure projects, overseeing the full project lifecycle from requirements gathering, RFP development, solution design, implementation, testing, and transition to managed operations. • Manage and optimize enterprise infrastructure environments, including cloud platforms (Azure/AWS), servers, networks, storage, virtualization, and cybersecurity, ensuring high availability, scalability, performance, and business continuity across multiple locations. • Collaborate with enterprise architects, application teams, business stakeholders, and project managers to deliver secure, scalable, and future-ready infrastructure solutions that align with organizational objectives and digital transformation initiatives. • Oversee Managed Service Providers (MSPs), system integrators, and technology vendors, ensuring SLA compliance, governance, technical quality, cost optimization, and successful execution of infrastructure projects and operational support. • Drive infrastructure governance, compliance, and continuous improvement by supporting disaster recovery, business continuity, risk management, infrastructure monitoring, documentation, and technology roadmaps while promoting operational excellence and innovation. </p><p>• Bachelor's Degree in Information Technology, Computer Science, or a related discipline, with 5+ years of experience in IT Infrastructure, Platform Engineering, or enterprise IT environments. • With proven experience managing IT infrastructure projects, cloud platforms (Azure/AWS), networking, cybersecurity, and enterprise infrastructure solutions; Strong background working with Managed Service Providers (MSPs), system integrators, and third-party vendors, ensuring successful project delivery and SLA compliance. • Hands-on experience supporting enterprise-scale infrastructure initiatives, including cloud migration, disaster recovery, IT governance, and infrastructure lifecycle management. • Excellent analytical, communication, and stakeholder management skills, with the ability to collaborate across cross-functional teams in a fast-paced, multi-site environment.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for&nbsp; ICFR/SOX Compliance - IT Audit &nbsp;- Banking for our UAE operations with the following Skill set and terms &amp; conditions.</p><br><p>Experience &amp; Qualifications:</p><br><ul><li>Professional certification such as CISA, CIA, CPA, CA, ACCA, CRISC, CISSP, or equivalent preferred.</li><li>4–7 years of experience in IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit, or Risk Advisory, preferably within banking or financial services.</li><li>Hands-on experience in GITC, ITAC, Interface Controls, and IPE testing.</li><li>Knowledge of ICFR, COSO, and COBIT frameworks.</li><li>Experience with core banking systems, ERP platforms (e.g., Finacle, SAP, Oracle), and financial reporting applications.</li></ul><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

Role Description The Vice President of IT Operations is a part-time leadership role responsible for overseeing and optimizing the company’s information technology environment. This hybrid role is based in Abu Dhabi Emirate, United Arab Emirates, with a mix of on-site presence and work-from-home flexibility. Day-to-day responsibilities include managing IT operations, ensuring reliable IT service delivery, and aligning technology initiatives with business objectives. The role involves developing IT policies and procedures, overseeing infrastructure and systems, and coordinating with internal stakeholders and external vendors to support secure and efficient operations. The Vice President of IT Operations will also contribute to strategic planning, budgeting, and continuous improvement of IT processes to support the company’s growth and quality standards. Qualifications Candidates should possess strong skills in IT Operations and IT Service Management to ensure stable, efficient, and secure technology services. Candidates should possess proven IT Management and Information Technology skills to oversee systems, infrastructure, and technology projects. Candidates should possess Strategic Planning skills to align IT initiatives with organizational goals and support long-term business growth. Experience in designing and implementing IT policies, cybersecurity practices, and compliance frameworks, ideally in manufacturing, food, or logistics sectors. Demonstrated leadership ability, including stakeholder management, vendor coordination, and cross-functional collaboration. Strong analytical, problem-solving, and decision-making skills, with the ability to work effectively in a hybrid work environment. Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field; relevant professional certifications are an advantage. Fluency in English; additional language skills and experience working in international environments are beneficial.

????️ We're Hiring: IT Infrastructure Solutions Engineer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsKelmora is a growing international organization focused on enterprise technology, IT infrastructure, digital transformation, operational efficiency, and sustainable business growth. Our teams collaborate across Information Technology, Infrastructure, Engineering, Cybersecurity, Operations, and Business Services to design and deliver reliable, secure, and scalable technology solutions. The Role We are seeking a technically skilled and solutions-focused IT Infrastructure Solutions Engineer to design, implement, support, and optimize infrastructure solutions that meet business and operational requirements. The role will work across systems, networks, cloud platforms, virtualization, security, and enterprise IT services, helping transform business requirements into practical and reliable infrastructure solutions. Key Responsibilities Design and implement IT infrastructure solutions aligned with business requirements. Analyze infrastructure requirements and recommend appropriate technologies. Develop technical solutions covering servers, networks, storage, cloud, and systems. Evaluate infrastructure architectures for performance, scalability, security, and reliability. Support Windows and Linux server environments. Design and maintain virtualized infrastructure and virtual machines. Support cloud infrastructure across Azure, AWS, or comparable platforms. Develop and maintain enterprise network and connectivity solutions. Configure and troubleshoot DNS, DHCP, TCP/IP, VPN, routing, and switching services. Support Active Directory, Entra ID, authentication, and access-management solutions. Integrate infrastructure solutions with existing corporate IT environments. Conduct technical assessments of existing infrastructure and identify improvement opportunities. Prepare technical designs, architecture documents, diagrams, and implementation plans. Develop solution specifications, technical procedures, and operational documentation. Support infrastructure deployments, migrations, upgrades, and technology refresh projects. Perform infrastructure testing and validate solution performance before production deployment. Monitor infrastructure performance, availability, capacity, and service health. Troubleshoot complex infrastructure incidents and technical issues. Conduct root-cause analysis and develop permanent corrective solutions. Implement infrastructure monitoring, alerting, backup, and recovery solutions. Support disaster recovery and business continuity initiatives. Apply cybersecurity, hardening, patching, and vulnerability-management requirements. Collaborate with cybersecurity teams to ensure infrastructure solutions meet security standards. Evaluate new infrastructure technologies and assess their suitability for business use. Coordinate with technology vendors, consultants, and managed service providers. Assist with vendor technical evaluations and solution comparisons. Provide technical input for infrastructure procurement and technology selection. Estimate infrastructure resources, capacity, licensing, and implementation requirements. Develop scripts and automation to improve infrastructure deployment and administration. Identify opportunities to standardize and automate infrastructure operations. Maintain accurate records of infrastructure configurations, dependencies, and assets. Support change-management, incident-management, and problem-management processes. Prepare technical reports covering infrastructure performance, incidents, risks, and improvements. Participate in infrastructure audits, compliance reviews, and technical assessments. Provide technical guidance and knowledge transfer to IT support and operations teams. Contribute to continuous improvement of enterprise infrastructure architecture and services. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.3+ years of experience in IT infrastructure engineering, solutions engineering, systems administration, or IT operations. Strong knowledge of enterprise infrastructure architecture and technologies. Hands-on experience with Windows and Linux environments. Solid understanding of enterprise networking, TCP/IP, DNS, DHCP, VPNs, routing, and switching. Experience with virtualization technologies such as VMware or Hyper-V. Practical knowledge of Azure, AWS, or other cloud infrastructure platforms. Experience with Active Directory, Entra ID, Group Policy, and identity-management solutions. Understanding of storage, backup, disaster recovery, and high-availability concepts. Knowledge of infrastructure security, vulnerability management, and system hardening. Familiarity with infrastructure monitoring and IT service-management platforms. Experience with Power Shell, Python, Bash, or other scripting and automation technologies. Strong technical analysis and troubleshooting abilities. Ability to translate business requirements into practical technical solutions. Strong documentation, presentation, and technical communication skills. Excellent problem-solving and project coordination abilities. Good command of written and spoken English. UAE or GCC infrastructure experience is an advantage but not mandatory. Relevant certifications such as Azure, AWS, Cisco, Microsoft, VMware, Comp TIA, or ITIL are welcome but not required. What We Offer???? Fully Remote Work Arrangement???? Full-Time IT Infrastructure Solutions Engineer Position???? Career Growth & Professional Development????️ Exposure to Enterprise Infrastructure Architecture & Solutions☁️ Hands-On Experience with Cloud & Virtualization Technologies???? Opportunities to Develop Infrastructure Security Expertise???? Exposure to Automation & Infrastructure Optimization???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Design & Deliver Scalable IT Infrastructure Solutions

????️ We're Hiring: Corporate IT Infrastructure Engineer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsKelmora is a growing international organization focused on enterprise technology, corporate IT infrastructure, digital workplace solutions, operational efficiency, and sustainable business growth. Our teams collaborate across Information Technology, Infrastructure, Cybersecurity, Operations, Engineering, and Business Services to provide secure, reliable, and scalable technology environments. The Role We are seeking a highly capable and service-oriented Corporate IT Infrastructure Engineer to maintain and improve the technology infrastructure supporting corporate users, business applications, offices, and remote operations. The role will be responsible for systems administration, network infrastructure, cloud services, endpoint environments, security controls, infrastructure monitoring, and technical support while helping ensure reliable and secure IT services across the organization. Key Responsibilities Manage and maintain corporate IT infrastructure and technology services. Support the daily operation of enterprise systems and infrastructure platforms. Administer Windows and Linux servers and related services. Maintain corporate network infrastructure, connectivity, VPNs, and Wi-Fi services. Configure and troubleshoot TCP/IP, DNS, DHCP, routing, and switching environments. Manage Active Directory, Entra ID, Group Policy, and user authentication services. Support Microsoft 365 and other corporate productivity platforms. Administer user accounts, permissions, access rights, and security policies. Monitor infrastructure availability, performance, capacity, and system health. Investigate infrastructure alerts, outages, and service interruptions. Provide technical support for infrastructure-related incidents and service requests. Troubleshoot hardware, operating system, application, and connectivity issues. Manage corporate laptops, desktops, mobile devices, and IT equipment. Support endpoint management, configuration, patching, and software deployment. Maintain virtualization environments and virtual machines. Support cloud infrastructure and services across Azure, AWS, or similar platforms. Perform routine infrastructure maintenance, upgrades, and configuration changes. Manage server and endpoint patching activities. Support backup, restoration, disaster recovery, and business continuity procedures. Monitor backup jobs and participate in recovery testing. Apply infrastructure security and system-hardening standards. Coordinate vulnerability remediation and security updates. Maintain antivirus, endpoint protection, and other infrastructure security solutions. Manage infrastructure-related tickets through IT service-management platforms. Prioritize incidents according to business impact and service-level requirements. Escalate complex technical issues to senior engineers or specialist teams. Coordinate with cybersecurity, application, network, and service desk teams. Work with external vendors and managed service providers when required. Assist with IT infrastructure projects, migrations, upgrades, and deployments. Maintain infrastructure documentation, network diagrams, asset records, and technical procedures. Conduct infrastructure health checks and performance reviews. Analyze recurring incidents and identify root causes and permanent solutions. Develop scripts and automation to improve infrastructure administration. Assist with infrastructure capacity planning and technology lifecycle management. Support IT audits, compliance assessments, and internal security reviews. Identify opportunities to improve corporate IT reliability, efficiency, and user experience. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.3+ years of experience in corporate IT infrastructure, systems administration, or IT operations. Strong knowledge of Windows and Linux server environments. Solid understanding of enterprise networking and connectivity technologies. Practical experience with Active Directory, Entra ID, Group Policy, and identity management. Experience supporting Microsoft 365 or comparable enterprise productivity platforms. Knowledge of virtualization technologies such as VMware or Hyper-V. Familiarity with Azure, AWS, or other cloud infrastructure platforms. Understanding of backup, disaster recovery, business continuity, and infrastructure monitoring. Knowledge of cybersecurity fundamentals, endpoint protection, patching, and system hardening. Experience with ITSM, service desk, or ticketing systems. Basic scripting and automation experience using Power Shell, Python, Bash, or similar tools. Strong troubleshooting and root-cause analysis capabilities. Excellent organizational and problem-solving skills. Strong communication and stakeholder-management abilities. Good command of written and spoken English. Ability to work independently and manage priorities in a fully remote environment. UAE or GCC corporate IT experience is an advantage but not mandatory. Relevant certifications such as Microsoft, Cisco, Comp TIA, ITIL, Azure, AWS, or VMware are welcome but not required. What We Offer???? Fully Remote Work Arrangement???? Full-Time Corporate IT Infrastructure Engineer Position???? Career Growth & Professional Development????️ Enterprise Systems, Network & Infrastructure Experience☁️ Exposure to Cloud, Virtualization & Digital Workplace Technologies???? Opportunities to Develop IT Security & Infrastructure Skills???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Improve Corporate IT Reliability & Performance???? Exposure to Modern Enterprise Technology & Infrastructure Projects

Required Qualifications & Experience:• Senior profile: minimum 10 years of proven experience in enterprise IT infrastructure and cybersecurity operations within a comparable large-scale government or enterprise environment. • Supporting profile (second opening): minimum 3 years of hands-on experience in general IT / security operations. • Hands-on experience managing enterprise security technologies, including firewalls, endpoint protection, identity and access management, privileged access management, network access control, and cloud security. • Strong troubleshooting and incident-handling skills with a structured, process-driven approach (ticketing, documentation, escalation). • Strong communication and reporting skills in English; Arabic is an advantage. <br>Nice to Have:• Relevant vendor certifications (Microsoft, Cisco, F5, Ivanti, Forescout, ITIL, or comparable). • Prior experience working within managed services / AMC support models with defined SLAs.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>

Job Code: JPC - 6413<br><br>Job title: IT License & Financial Management Specialist<br><br>Location: Abu Dhabi, UAE<br><br>Experience: 12 15 Years<br><br>Job Purpose<br><br>Responsible for managing IT software licenses, technology costs, budgets, contracts, and financial reporting while ensuring license compliance and cost optimization.<br><br>Key Responsibilities<br><br>Manage the full lifecycle of software licenses, subscriptions, renewals, and entitlements. Monitor license utilization, compliance, and identify cost-saving opportunities. Prepare and manage IT budgets, forecasts, expenditure tracking, and variance analysis. Monitor IT spending across software, hardware, cloud, and technology services. Manage IT vendor contracts, renewals, quotations, purchase orders, and financial commitments. Coordinate with IT, Finance, Procurement, Legal, and vendors on licensing and financial matters. Prepare monthly IT financial, license utilization, and management reports. Support audits and ensure compliance with licensing, financial, and procurement policies. Provide recommendations for IT cost optimization and efficient license utilization. <br><br>Requirements<br><br>Bachelor s Degree in IT, Finance, Accounting, Business Administration, or related field12 15 years of relevant experience in IT License Management, Software Asset Management, IT Financial Management, IT Procurement, or related areas. Strong knowledge of software licensing, IT budgeting, forecasting, and vendor management. Experience with ERP, IT Asset Management, or Software Asset Management tools. Advanced Excel skills; Power BI knowledge is an advantage. Strong analytical, negotiation, communication, and stakeholder-management skills.<br><br>Skills: Benchmark candidate profile is attached

We are looking to hire an Senior IT Support and Service Delivery who will be responsible for overseeing IT service delivery, application support operations, software license governance, vendor coordination, and service excellence initiatives for our client based in Dubai—one of the largest semi-government companies in the region.<br>This role is on a 12-month renewable contract.<br>The role sits within the Information Technology Department and reports directly to the IT Manager.<br>We are looking for a passionate Senior IT Support and Service Delivery to drive high-quality IT support services, ensure effective governance of application support and software licensing, and continuously improve service delivery across the organization. The ideal candidate should have strong experience in IT service management, vendor management, software asset administration, ITSM processes, and stakeholder engagement.<br>Key Responsibilities:<br>Oversee end-user application support, incident management, service requests, and operational issue resolution. Manage relationships with vendors, application owners, and shared IT teams to ensure reliable service delivery. Monitor vendor performance and drive continuous service improvements. Analyze ITSM metrics and reporting to identify trends, process improvements, and automation opportunities. Manage the software license lifecycle, including allocation, renewals, compliance, optimization, and cost control. Conduct regular access reviews, license utilization assessments, and compliance reporting. Support annual IT budgeting, software renewals, vendor negotiations, and cost forecasting. Coordinate IT projects, service reviews, governance activities, and audit requirements. Maintain service documentation, operational procedures, and knowledge management resources. Lead the IT Service Excellence function, ensuring service delivery targets and SLAs are consistently achieved.<br>Knowledge, Skills & Experience:<br>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline. Proven experience in IT Service Delivery, Application Support, or IT Operations within a corporate environment. Strong understanding of ITIL service management principles, including Incident, Request, Change, and Problem Management. Experience managing software licensing, license compliance, renewals, and software asset governance. Hands-on experience with ITSM platforms such as Service Now or Manage Engine. Experience managing vendors, service providers, and cross-functional IT stakeholders. Strong analytical skills with experience interpreting service metrics, license utilization reports, and operational KPIs. Experience supporting IT budgeting, vendor renewals, procurement coordination, and cost optimization initiatives. Excellent communication, stakeholder management, and customer service skills. ITIL Foundation certification is highly preferred. Experience within large enterprise organizations or the real estate, engineering, construction, or development sectors is advantageous. Knowledge of Power BI, Excel, or similar reporting tools is preferred.<br>Availability:<br>Preference will be given to candidates available immediately.<br>We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.<br>We will review your application within 7 working days. Should your profile match the requirements of the role, a consultant from Edari will contact you to discuss your experience, the opportunity, and the next steps in the recruitment process.

WHO WE ARE:<br>AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.<br>WHAT YOU’LL DO:<br>As an On-Site IT & AV Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.<br>KEY RESPONSIBILITIESIT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service.<br>Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.<br>Responsibilities include:<br>Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager. Configure and troubleshoot devices during initial deployment and user onboarding. Register devices and verify successful communication with Intune. Configure and troubleshoot Microsoft Company Portal. Support users with Company Portal registration and device setup. Deploy and install approved applications through Company Portal. Troubleshoot applications that fail to download, install or update through Company Portal. Check application deployment status and identify failed or pending installations. Initiate device sync and policy refreshes and verify successful policy application. Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant. Verify configuration profiles, security policies and application deployment status. Support device rebuilds, resets, re-enrolments and replacement-device migrations. Troubleshoot Conditional Access issues relating to device compliance and user access. Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider. Microsoft 365 & User Support Provide support across the Microsoft 365 environment, including:Microsoft Outlook Microsoft Teams One Drive Share Point Microsoft Office applications Exchange-related user issues Microsoft Entra ID / authentication<br>Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability. AV & Meeting Room Technology<br>Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.<br>Technologies include:Microsoft Teams Rooms (MTR) Crestron DM-NVX AV-over-IPCrestron 4-Series control processors and touch panels Biamp Tesira DSP platforms Cisco Room Kit Pro Poly Studio X70 / X52Poly TC10 touch controllers Sennheiser Team Connect Ceiling microphones Shure Microflex Wireless and ULX-DDante audio networking PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals<br>Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events. The technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required.<br>CLIENT INTERACTION & CORPORATE ENVIRONMENT<br>Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. Previous experience supporting users within a corporate or professional services environment is essential. Experience within a law firm or legal services organisation is highly desirable. Confident supporting senior stakeholders, executives and other high-profile users. Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. Work closely with client IT, facilities and workplace teams. Communicate clearly with users throughout incidents and service requests. Follow established incident, escalation, security and change-management procedures.<br>DOCUMENTATION & REPORTING<br>Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. Document device deployments, rebuilds and endpoint-related activities. Update knowledge-base articles and user support documentation. Identify recurring issues and recommend opportunities to improve the user experience. Maintain accurate asset and device information where required.<br>WHAT WE’RE LOOKING FOR<br>Candidates should demonstrate practical experience with:Microsoft Intune / Endpoint Manager Windows device enrolment and deployment Microsoft Company Portal Application deployment through Company Portal Device compliance and configuration profiles Windows 10/11 endpoint troubleshooting Microsoft 365Microsoft Teams Outlook One Drive and Share Point Active Directory / Entra IDMFA and authentication troubleshooting Laptop builds, rebuilds and device migrations Hardware and peripheral troubleshooting Service desk / ticketing platforms Basic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting<br>Candidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.<br>EXPERIENCE3–5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles. Strong hands-on 1st and 2nd line IT support experience. Practical experience supporting Microsoft Intune-managed Windows endpoints. Demonstrable experience with device enrolment, Company Portal configuration and application deployment. Experience supporting Microsoft 365 environments. Experience providing desk-side support in a corporate or professional services environment is essential. Previous law firm/legal-sector IT support experience is highly desirable. Experience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems. Comfortable supporting senior and executive-level users. Able to work effectively under pressure during business-critical incidents, meetings and events.<br>QUALIFICATIONS & MANDATORY REQUIREMENTS<br>Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred. Microsoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous. Manufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous. Valid UAE Driver's Licence – Required.<br>PERSONAL ATTRIBUTES<br>Strong troubleshooting and problem-solving ability. Professional and confident in a corporate environment. Excellent communication and customer-service skills. Calm and solutions-oriented when dealing with urgent issues. Comfortable interacting directly with senior stakeholders. Able to work independently while collaborating effectively with wider IT, AV and facilities teams. Strong attention to detail and ability to follow established IT processes and security requirements.<br>WHY YOU’LL LIKE WORKING HERE<br>Medical benefits, including dental. Paid holidays, sick leave and personal days. Ongoing access to technical training and manufacturer certifications. Inclusive and dynamic company culture.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>What you will do</b></p><br><p>As the Regional Lead for Site Infrastructure Operations (SIO), you will provide leadership and direction for the SIO Team across the Middle East &amp; Africa region. You will be accountable for ensuring that your team delivers high-quality IT services, operational excellence, and continuous improvement in alignment with enterprise standards, business needs, and SIO strategic objectives.</p><br><p>You will lead a distributed team of Site Infrastructure Operations professionals and foster a culture of accountability, collaboration, customer focus, and operational excellence. You will serve as a trusted partner for business and IT stakeholders while supporting the execution of the global SIO strategy and regional priorities. You will lead the region toward our North Star, the Autonomous Digital Workplace: an environment that manages, heals, and improves itself, so our people get the same intelligent experience JCI builds into the smart, autonomous spaces we sell.</p><br><p><b>How you will do it</b></p><br><p><b>Strategic Leadership &amp; Team Management</b></p><br><ul><li>Lead, mentor, and develop Site Infrastructure Operations professionals, ensuring clarity of purpose and accountability.</li><li>Set regional SIO priorities aligned with enterprise IT, Digital Workplace, and business objectives.</li><li>Foster a culture of operational excellence, customer focus, and continuous improvement.</li><li>Support workforce planning, succession planning, and talent development across the regional team.</li><li>Lead structured change management efforts to support the successful adoption of new IT processes, technologies, and operating models.</li><li>Drive accountability for regional OKRs and performance objectives aligned with global SIO priorities.</li></ul><p><b>Operational Excellence &amp; Service Delivery</b></p><br><ul><li>Ensure delivery of Site Infrastructure Operations services across the region.</li><li>Support implementation of IT security standards, compliance requirements, and enterprise policies.</li><li>Drive adoption of automation, standardization, and process optimization across SIO functions.</li><li>Ensure services meet SLAs and follow enterprise Service Management processes.</li><li>Support Frontline Forward initiatives that improve user experience while increasing operational efficiency.</li><li>Monitor operational performance, customer experience, and service quality metrics, driving continuous improvement actions where required.</li></ul><p><b>Autonomous Digital Workplace (North Star)</b></p><br><ul><li><b>Build toward autonomy</b> - Ensure every SIO service in the region has a path to self-healing; measure progress by tickets avoided, not just closed, and champion AIOps, autonomous patching, and predictive remediation over monitoring alone.</li><li><b>Experience is the scoreboard</b> - Adopt experience-level thinking (XLA) across the region: sentiment, friction, login and time-to-productive matter as much as uptime and SLA attainment.</li><li><b>One data spine, AI-ready</b> - Treat CMDB and ServiceNow accuracy as a strategic asset, not an audit checkbox; eliminate shadow spreadsheets and parallel records so automation and AI agents can reason over one source of truth.</li><li><b>Automate the obvious, elevate the team</b> - Drive automation of repeatable work and reinvest the time saved into architecture, capability growth, and higher-value engineering for the regional team.</li><li><b>Be the reference customer</b> - Pilot new capabilities on ourselves first and make the MEA workplace a credible proof point of JCI’s own technology story: if it isn’t good enough to demo, it isn’t good enough to ship to our own people.</li></ul><p><b>Project &amp; Initiative Oversight</b></p><br><ul><li>Support enterprise and business unit projects, ensuring timely execution and successful outcomes.</li><li>Oversee regional SIO initiatives and transformation activities.</li><li>Support the deployment and adoption of global SIO capabilities, standards, tools, and best practices.</li><li>Ensure alignment of projects and initiatives with business priorities, strategic goals, and SIO objectives.</li><li>Promote cross-functional collaboration to deliver sustainable operational improvements.</li></ul><p><b>Stakeholder &amp; Vendor Management</b></p><br><ul><li>Serve as an escalation point for SIO issues within the region.</li><li>Build strong relationships with business leaders, site leadership teams, Digital Workplace partners, and other IT stakeholders.</li><li>Drive stakeholder engagement activities to strengthen partnerships and improve service perception.</li><li>Gather stakeholder feedback and insights to identify improvement opportunities and influence priorities.</li><li>Oversee vendor management and ensure service quality from third-party providers.</li></ul><p><b>Financial &amp; Resource Management</b></p><br><ul><li>Support regional SIO budget planning and forecasting activities.</li><li>Manage resource allocation to ensure appropriate service coverage and operational effectiveness.</li><li>Monitor operational performance, financial results, and service quality metrics.</li><li>Drive cost optimization opportunities while maintaining service quality and business alignment.</li></ul><p><b>What we look for</b></p><br><ul><li>8+ years of progressive IT leadership experience, including leading distributed teams.</li><li>Experience leading IT operations across multiple sites, countries, or regions.</li><li>Proven ability to drive operational excellence, continuous improvement, and service transformation.</li><li>Strong strategic, analytical, project management, stakeholder management, and communication skills.</li><li>Experience with IT service management, compliance, and vendor management.</li><li>Demonstrated ability to build high-performing teams and develop future leaders.</li><li>Experience driving change management and adoption of new technologies and operating models.</li><li>Ability to build strong business partnerships and influence stakeholders across a matrixed organization.</li><li>Experience working within global organizations and collaborating across regions.</li><li>Familiarity with self-healing/automation, experience-level management (XLA), and ServiceNow/CMDB-driven operations or a clear appetite to lead a team toward that autonomous end state.</li></ul> </div>

Senior Manager / Regional Sales Head – Healthcare IT Sales | B2B Enterprise Sales | GTM Strategy Location: UAE (Onsite) Employment Type: Full-Time Important Note Only candidates who are currently residing and working in the UAE will be considered. Applications from candidates seeking relocation will not be considered. About the Role We are looking for an experienced and results-driven Senior Manager / Regional Sales Head to lead our Healthcare IT Product Sales business in the UAE. This leadership role is ideal for professionals with a proven track record in B2B enterprise technology sales, Go-to-Market (GTM) strategy, and client acquisition within the Healthcare IT/Health Tech ecosystem. The ideal candidate will have strong experience in selling technology solutions to hospitals, healthcare providers, diagnostic chains, clinics, insurers, and other healthcare organizations while driving strategic business growth and long-term customer relationships. Key Responsibilities Lead end-to-end B2B sales of Healthcare IT and Health Tech solutions. Develop and execute GTM strategies to drive revenue growth across the UAE market. Identify, engage, and acquire new enterprise customers within the healthcare ecosystem. Manage the complete enterprise sales cycle, from lead generation to contract closure. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Develop strategic account plans to maximize business opportunities and customer retention. Collaborate with Product, Marketing, Pre-Sales, and Delivery teams to ensure successful solution positioning and customer onboarding. Represent the organization at customer meetings, product demonstrations, conferences, and industry events. Monitor market trends, competitor activities, and emerging technologies within the Healthcare IT landscape. Deliver consistent sales forecasts, pipeline updates, and business reports to leadership. Required Experience Minimum 7+ years of experience in B2B IT Product Sales. Strong experience selling Healthcare IT / Health Tech solutions. Experience handling enterprise sales and long sales cycles. Proven success in business development, revenue generation, and strategic account management. Experience leading GTM initiatives and market expansion strategies. Experience engaging with C-level executives and senior business stakeholders. International sales exposure will be an added advantage. Mandatory Skills Healthcare IT / Health Tech Product Sales Enterprise B2B Sales Business Development Go-to-Market (GTM) Strategy Client Acquisition Strategic Account Management Enterprise Solution Selling Revenue Growth Stakeholder Management Negotiation & Closing Customer Relationship Management Sales Pipeline Management Preferred Qualifications Bachelor's Degree in any discipline. MBA / PGDBM in Sales, Marketing, Business Management, or Technology is preferred. Technology certifications will be an added advantage. What We're Looking For Strong leadership and commercial acumen. Excellent communication, presentation, and negotiation skills. Self-motivated with a consultative selling approach. Ability to build long-term enterprise relationships. Strong customer-first mindset with exceptional stakeholder management skills. Application Criteria✔ Currently residing in the UAE (Mandatory)✔ Relevant Healthcare IT / Health Tech B2B Sales experience (Mandatory)✘ Candidates outside the UAE or looking for relocation will not be considered. Interested candidates can share their updated CV to: response@avenueshr.com

Senior Manager / Regional Sales Head – Healthcare IT Sales | B2B Enterprise Sales | GTM Strategy Location: UAE (Onsite) Employment Type: Full-Time Important Note Only candidates who are currently residing and working in the UAE will be considered. Applications from candidates seeking relocation will not be considered. About the Role We are looking for an experienced and results-driven Senior Manager / Regional Sales Head to lead our Healthcare IT Product Sales business in the UAE. This leadership role is ideal for professionals with a proven track record in B2B enterprise technology sales, Go-to-Market (GTM) strategy, and client acquisition within the Healthcare IT/Health Tech ecosystem. The ideal candidate will have strong experience in selling technology solutions to hospitals, healthcare providers, diagnostic chains, clinics, insurers, and other healthcare organizations while driving strategic business growth and long-term customer relationships. Key Responsibilities Lead end-to-end B2B sales of Healthcare IT and Health Tech solutions. Develop and execute GTM strategies to drive revenue growth across the UAE market. Identify, engage, and acquire new enterprise customers within the healthcare ecosystem. Manage the complete enterprise sales cycle, from lead generation to contract closure. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Develop strategic account plans to maximize business opportunities and customer retention. Collaborate with Product, Marketing, Pre-Sales, and Delivery teams to ensure successful solution positioning and customer onboarding. Represent the organization at customer meetings, product demonstrations, conferences, and industry events. Monitor market trends, competitor activities, and emerging technologies within the Healthcare IT landscape. Deliver consistent sales forecasts, pipeline updates, and business reports to leadership. Required Experience Minimum 7+ years of experience in B2B IT Product Sales. Strong experience selling Healthcare IT / Health Tech solutions. Experience handling enterprise sales and long sales cycles. Proven success in business development, revenue generation, and strategic account management. Experience leading GTM initiatives and market expansion strategies. Experience engaging with C-level executives and senior business stakeholders. International sales exposure will be an added advantage. Mandatory Skills Healthcare IT / Health Tech Product Sales Enterprise B2B Sales Business Development Go-to-Market (GTM) Strategy Client Acquisition Strategic Account Management Enterprise Solution Selling Revenue Growth Stakeholder Management Negotiation & Closing Customer Relationship Management Sales Pipeline Management Preferred Qualifications Bachelor's Degree in any discipline. MBA / PGDBM in Sales, Marketing, Business Management, or Technology is preferred. Technology certifications will be an added advantage. What We're Looking For Strong leadership and commercial acumen. Excellent communication, presentation, and negotiation skills. Self-motivated with a consultative selling approach. Ability to build long-term enterprise relationships. Strong customer-first mindset with exceptional stakeholder management skills. Application Criteria✔ Currently residing in the UAE (Mandatory)✔ Relevant Healthcare IT / Health Tech B2B Sales experience (Mandatory)✘ Candidates outside the UAE or looking for relocation will not be considered. Interested candidates can share their updated CV to: response@avenueshr.com