Manager Jobs in UAE
4705 Jobs Found
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Job Summary: <br>
<p>Our client an overseas NGO who provide consultancy services to businesses wishing to develop business within the region have a vacancy for a Regional Director based in their Dubai Office.</p><br><br> Key Responsibilities: <br>
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<li><ul><li>Responsible for the Middle East operations with a remit to create and develop a strategy in line with the corporate vision.</li><li>Your key responsibilities will be to:</li><li>Provide in-market expertise to help companies expand their businesses in UAE, Qatar, Egypt, and other countries within MENA.</li><li>Navigate the local regulatory environment and develop opportunities across</li><li>different sectors.</li><li>Monitor the business environment and provide up-to-date market intelligence to</li><li>companies to help advance their businesses in the Middle East.</li><li>Establish, maintain, and cultivate strategic contacts and partnerships to generate leads and for business matching across sectors.</li><li>Identify and secure revenue through partnership, programs and relevant services</li><li>Provide advisory and market knowledge to support companies'</li><li>internationalization plans</li><li>Develop country market briefs providing insights into market trends, business</li><li>opportunities, key developments, and market-entry strategies to support senior</li><li>management, stakeholders, and companies.</li><li>Oversee and execute events, seminars, and in-market business missions to</li><li>achieve departmental objectives, generate qualified business leads, and</li><li>facilitate high-quality networking opportunities for participating companies.</li><li>management and development of your local team and office.</li></ul></li>
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<br> Requirements: <br>
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<li><ul><li>Minimum of 8-10 years of relevant work experience in international business development with NGOs/Trade commissions/Chambers of Commerce/business councils.</li><li>Good relations with an extensive local contact of private companies across</li><li>sectors, chambers, associations and government (bonus) in the region a must</li><li>Knowledge of industry landscape, business practices and ecosystem a must</li><li>Ability to handle cross-cultural differences and communicate effectively with</li><li>stakeholders</li><li>Preferably Arabic speaking</li><li>Strong business development, process management, and negotiation skills</li><li>Experience in program development and management will be advantageous</li><li>Mix of both govt/ chamber and private sector experience will be advantageous</li><li>Excellent leadership skills and a hands-on approach</li><li>Self-motivated, positive attitude, and a team leader.</li></ul></li>
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<p><strong>Role : </strong><span><span><strong>Associate Director - Corporate Finance and Investment Banking</strong></span></span><br><strong>Location :</strong><span><span><strong>Dubai / Abu Dhabi</strong></span></span> <br><strong>Role Purpose:</strong><br> </p><br><p><span><span>This is a key role within the Corporate Finance and Investment Banking (CFIB) team focused on originating, structuring and executing corporate finance transactions with WBG and FI clients of the bank. The role holder will focus on delivering sharia compliant financing solutions to ADIB’s clients across its core markets and will have to work closely with coverage teams, other CFIB teams, as well as internal stakeholders (such as credit approvers) to support origination of financing transactions, development of strategic relationships and provide solutions in alignment with ADIB risk appetite and strategy. </span></span><br> <br><strong>Key Accountabilities of the role </strong><br> </p><br><ul><li><p><span><span>Evaluate, structure and execute deals in collaboration with the coverage and credit teams. </span></span></p><br></li><li><p><span><span>Assume full responsibility for deal origination, structuring of financing solutions and execution of deals. </span></span></p><br></li><li><p><span><span>Take ownership of, and adopt a proactive approach towards, financial modelling, due diligence, credit analysis, sharia structuring, preparation of pitch decks, transaction material (including investor presentations / syndication materials), negotiation of facility documentation and financial closure.</span></span></p><br></li><li><p><span><span>Supervise associates within CFIB and provide deal team leadership</span></span></p><br></li><li><p><span><span>Demonstrate the ability to integrate capabilities / expertise to manage deal dynamics and meet client requirements. </span></span></p><br></li><li><p><span><span>Conduct due diligence and perform in-depth credit analysis (incl. financial due diligence); Identify and address key risks during due diligence, transaction structuring, credit approval and documentation stages.</span></span></p><br></li><li><p><span><span>Lead idea generation especially application of sharia structuring to help secure lead roles for ADIB on financing transactions</span></span></p><br></li><li><p><span><span>Embed the “originate to distribute” model in the origination of structured finance or syndicated transactions. </span></span></p><br></li><li><p><span><span>Structure facilities that comply with approved risk appetite, credit policy, and return thresholds</span></span></p><br></li><li><p><span><span>Prepare and negotiate terms sheets, mandate letters, negotiate documentation for deals with client, lawyers and syndicate banks in close consultation with Shari'a</span></span></p><br></li><li><p><span><span>Prepare bank presentations and lead the syndication strategy in consultation with clients</span></span></p><br></li><li><p><span><span>Be able to work independently and execute all aspects of the deal lifecycle including the ability to engage with the Head of CFIB, Division Heads and Regional Heads within WBG and credit approvers. </span></span></p><br></li><li><p><span><span>Ensure compliance with applicable Sharia requirements, relevant Central Bank and other applicable regulations and ADIB's internal risk and compliance policies; achieve successful Shariah and internal audit outcomes with no high risk or repeat findings</span></span></p><br></li><li><p><span><span>Demonstrate sound understanding of market and business trends and material risk factors that impact credit quality and business / financial conditions; track and communicate relevant market and economic developments</span></span></p><br></li><li><p><span><span>Ensure regular communication with key stakeholders to position the structured and syndicated finance business and ensure emerging issues are addressed proactively</span></span></p><br></li><li><p><span><span>Support internal reporting and portfolio monitoring requirements on a timely basis.</span></span></p><br></li></ul><p><span><span><strong>Business</strong></span><span><strong>Momentum</strong></span></span></p><br><ul><li><p><span><span>Develop robust deals pipeline in line with overall financial objectives</span></span></p><br></li><li><p><span><span>Review and update the deals in pipeline reports on a regular basis to accelerate deal closure</span></span></p><br></li><li><p><span><span>Keep CFIB Head updated of major developments in relation to transactions under execution</span></span></p><br></li></ul><p><span><span><strong>R</strong></span></span><span><span><strong>isk, Audit</strong></span></span><span><span><strong>and Compliance</strong></span></span></p><br><ul><li><p><span><span>Review / ensure all audit files are maintained and achieve satisfactory audit reviews</span></span></p><br></li><li><p><span><span>Ensure compliance with applicable Sharia requirements, relevant Central Bank and other applicable regulations and ADIB's internal risk and compliance policies; achieve successful Shariah and internal audit outcomes with no high risk or repeat findings</span></span></p><br></li><li><p><span><span>Manage deal folders, support internal reporting and portfolio monitoring requirements on a timely basis.</span></span></p><br></li></ul><p><span><span><strong><u>KEY </u></strong></span></span><span><span><strong><u>PERFORMANCE </u></strong></span></span><span><span><strong><u>INDICATORS:</u></strong></span></span></p><br><ul><li><p><span><span>Ensure fee revenue is met or exceeded in line with the annual budget</span></span></p><br></li><li><p><span><span>Originate and convert new mandates plus develop robust pipeline of transactions</span></span></p><br></li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> </p><br><ul><li><span><span>Effective communicator with the ability to present complex issues to a senior audience internally and externally</span></span><br></li><li><p><span><span>Ability to work under pressure, stay calm, manage conflicts and adjust quickly to changing priorities</span></span></p><br></li><li><p><span><span>The time sensitive nature of the deal life cycle and the highly competitive nature of the business requires the candidate to be able and willing to work longer hours beyond the official working hours in order to ensure client satisfaction. </span></span></p><br></li><li><p><span><span>Strong track record and demonstrated ability to manage end to end structuring and execution of deals through the lifecycle</span></span></p><br></li><li><p><span><span>Strong project management skills and ability to manage complex transactions with multiple internal and external parties</span></span></p><br></li><li><p><span><span>Sophisticated understanding of financing considerations experience in negotiation of facility documentation based on LMA standards.</span></span></p><br></li><li><p><span><span>Sound understanding of credit and market risk </span></span></p><br></li><li><p><span><span>Strong analytical and financial modeling capabilities</span></span></p><br></li><li><p><span><span>Highly motivated team player with the ability to manage deal teams</span></span></p><br></li><li><p><span><span>Excellent interpersonal and customer relationship skills</span></span></p><br></li><li><p><span><span>Strong suite of relationships within MENA Banks and Fls</span></span><br> </p><br><p><span><span><strong>Previous experience required (if any)</strong></span></span></p><br></li><li><span><span>At least 7-10 years of experience in corporate finance, M&A, Advisory, private equity resulting in direct experience in areas such as financial modeling, capital raising, business valuations, credit ratings etc, preferably in the UAE and the GCC at a leading international, regional or UAE bank (or a combination thereof). </span></span></li><li><span><span>Outstanding academic record, including Masters or MBA or CFA or CA or equivalent from a reputed university</span></span></li></ul><br> </div>
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<span> </span><p><span><span><span>Director, Global Quality</span></span></span> <br>
<span><span>(<span>19814</span></span></span>)</p><br> <p><span><span>At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion. </span></span><br> </p><br>
<p><span><span>Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.</span></span><br> </p><br>
<p>The Director, Quality supports the definition and implementation of ultra-luxury service standards across all properties within Kerzner International's portfolio. This position ensures that all brands maintain their reputation as premier luxury hospitality destinations by supporting quality assurance initiatives, guest experience innovation, and brand consistency programs while collaborating with operational teams, marketing, and Kerzner Corporate to enhance service excellence and drive guest satisfaction.</p><br>
<p>The role assists in establishing and maintaining Forbes Five-Star, LQA, and ultra-luxury service benchmarks while supporting guest personalization initiatives through technology, AI, and data insights to create tailored luxury experiences. The position works closely with property teams and corporate functions to ensure seamless integration of cultural authenticity, sustainability, and luxury personalization across all guest touchpoints throughout Kerzner's global portfolio including Atlantis, One&Only, SIRO, and Rare Finds properties.</p><br> <p><strong>Key Responsibilities</strong></p><br> <ul>
<li>Support development and implementation of global brand and service standards ensuring consistency across all properties and brands</li>
<li>Assist in establishing and maintaining Forbes Five-Star, LQA, and ultra-luxury service benchmarks through quality assurance programs</li>
<li>Support mystery guest program coordination, internal audits, and brand compliance assessments across all brand properties</li>
<li>Ensure seamless integration of cultural authenticity, sustainability, and luxury personalization in all guest touchpoints</li>
<li>Assist in driving guest personalization initiatives leveraging technology, AI, and data insights to tailor luxury experiences</li>
<li>Support development of VIP and UHNW guest programs ensuring world-class butler, concierge, and private hosting services</li>
<li>Coordinate Signature Experiences ensuring curated, exclusive offerings tailored to each location and brand positioning</li>
<li>Collaborate with marketing teams to integrate guest experience storytelling into brand messaging and positioning</li>
<li>Work with HR and training teams to embed service culture across all properties through comprehensive programs</li>
<li>Support training initiatives for Forbes Five-Star, LQA, and high-touch guest engagement standards</li>
<li>Coordinate property-based performance improvement programs using guest feedback and satisfaction scores to drive excellence</li>
<li>Assist in room operations, housekeeping, and VIP arrival experience development that align with ultra-luxury brand promises</li>
<li>Support guest recognition program implementation ensuring tailored services based on past stays and preferences</li>
<li>Coordinate innovation in digital concierge, smart room personalization, and pre-arrival guest engagement systems</li>
<li>Support guest-facing F&B experience programs ensuring luxury service execution in all dining outlets</li>
<li>Assist in wellness experience development integrating spa, fitness, and longevity programs across applicable brands</li>
<li>Monitor and analyze guest satisfaction data, online reviews, and customer insights for continuous improvement</li>
<li>Support real-time feedback system implementation to proactively enhance guest experience and service delivery</li>
<li>Assist in property benchmarking framework implementation ensuring alignment across multiple properties while allowing brand differentiation</li>
<li>Support guest journey mapping methodologies to create seamless, emotionally engaging experiences</li>
<li>Coordinate sustainability embedding into luxury guest experience from eco-conscious design to sustainable amenities</li>
<li>Work closely with General Managers and property leadership teams to embed luxury service standards</li>
<li>Support collaboration with Kerzner Corporate, Marketing, and Digital teams to enhance brand positioning</li>
</ul> <p><strong>Skills, Experience & Educational Requirements</strong></p><br>
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<li>8-10 years in luxury hospitality operations, brand management, or guest experience roles</li>
<li>Proven experience in brand experience development, quality assurance, and service innovation within luxury hospitality</li>
<li>Knowledge of Forbes Five-Star, LQA, and ultra-luxury guest experience standards and implementation</li>
<li>Understanding of guest satisfaction metrics, personalization, and VIP client relationship management</li>
</ul>
<p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br>
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<span><b>Key Responsibilities</b> <br></span><p><strong><span>Strategy</span></strong><br><span>• Manage the daily coordination of client insurance referrals between PvB RMs, WPs, ISs and insurance brokers, ensuring timely follow-up.</span><br><span>• Track and monitor the status of referrals, ensuring accurate documentation of all client-related information.</span><br><span>• Identify bottlenecks in referral workflows and coordinate with internal teams to resolve issues.</span><br><span>• Collaborate with internal teams across regions to ensure consistency and alignment of referral processes.</span></p><br><br>
<p><strong><span>Business</span></strong><br><span>• Coordinate and schedule PvB RMs and CSMs training sessions to improve frontline knowledge of insurance referral processes and governance.</span><br><span>• Support client seminars by liaising with insurance brokers, IS and internal teams, ensuring seamless event delivery.</span><br><span>• Act as a contact point for PvB RMs & CSMs, responding to queries related to insurance referrals and broker engagements.</span><br><span>• Gather feedback from PvB RMs and insurance brokers to continuously improve referral processes and client engagement strategies.</span></p><br><br> <br><p><strong><span>Processes</span></strong><br><span>• Ensure referrals are processed in compliance with regulatory requirements and internal governance frameworks. </span><br><span>• Maintain and update referral logs, tracking the progress of referrals from initiation to policy inception and prepare operational reports.</span><br><span>• Identify areas for process improvement and suggest initiatives to enhance operational efficiency.</span><br><span>• Assist with complaint resolution by tracking issues and collaborating with stakeholders to provide timely solutions.</span><br><span>• Monitor operational risks and escalate issues related to policy processes, referral documentation, or compliance gaps.</span><br><span>• Stay updated on regulatory changes impacting insurance and coordinate with internal teams to align processes accordingly. </span><br><span>• Assist in preparing presentations and updates for senior management on insurance referral activities.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct</strong><br>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. <br>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.<br>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Knowledge of financial markets and HNW insurance products</span><br><span>• People management and coaching skills</span><br><span>• Communication and presentation skills</span><br><span>• All business guidelines and compliance issues</span><br><span>• Capabilities in growing the business for a team</span><br><span>• Risk management capabilities</span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate</span><br><span>• Fluency in business English/speaking other languages will be an advantage.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br>
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<br><br>The Chief Financial Officer (Business Unit) will oversee the financial operations and strategies within the financial services industry. This permanent position is focused on driving financial performance and ensuring compliance with accounting standards.<br><br>Client Details<br><br>An organisation within the financial services industry based in the Middle East.<br><br>Description<br>Develop and implement financial strategies to achieve business objectives.Oversee budgeting, forecasting, and financial planning processes.Ensure compliance with accounting standards and regulatory requirements.Lead financial reporting and analysis to support decision-making.Manage relationships with stakeholders, including auditors and financial institutions.Identify and mitigate financial risks to safeguard the organisation's assets.Optimise financial processes and systems for improved efficiency.Provide strategic financial advice to senior leadership.<br><br><br>Profile<br><br>A successful Chief Financial Officer (Business Unit) should have:<br>A professional qualification in accounting or finance.Extensive experience in financial management within the financial services industry.Strong knowledge of regulatory compliance and accounting standards.Proven expertise in financial planning, analysis, and reporting.Experience in leading and developing finance teams.Excellent stakeholder management and communication skills.Strategic thinking and problem-solving abilities.<br><br><br>Job Offer<br>Monthly salary of AED 45,000 to AED 55,000.Additional benefits included.<br><br><br>This is a role to advance your career as a Chief Financial Officer (Business Unit) in the financial services industry. Apply to move forward in your professional journey.<br>
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Our Tier 1 Contracting Client is seeking an experienced Commercial Manager to oversee the commercial and contractual performance of their Joinery Division. The successful candidate will manage project costs, contracts, procurement support, and commercial risk across a portfolio of high-end fit-out and joinery projects.<br> <br>Key Duties & Responsibilities <ol> <li>Lead all commercial activities for mainly joinery and some fit out projects, ensuring profitability and effective cost control throughout the project lifecycle.</li> <li>Manage contract administration, including variations, claims, extension of time submissions, and commercial negotiations with clients and subcontractors.</li> <li>Prepare, review, and monitor project budgets, forecasts, cash flow reports, and monthly commercial performance reviews.</li> <li>Support project teams with procurement strategies, subcontractor management, and value engineering initiatives to optimize project outcomes.</li> <li>Identify and mitigate commercial risks while ensuring compliance with contractual obligations, company procedures, and industry best practices.</li> </ol> Candidate Requirements & Experience <ol> <li>Bachelor's degree in Quantity Surveying, Commercial Management, Construction Management, or a related discipline.</li> <li>Minimum 10 years' commercial management experience within the joinery, interiors or specialist contracting sectors.</li> <li>Proven track record managing commercial aspects of large-scale fit-out and joinery projects in the UAE or wider GCC region.</li> <li>Strong knowledge of construction contracts, cost management, claims, procurement, and contract administration.</li> <li>Excellent negotiation, stakeholder management, leadership, and commercial reporting skills with the ability to manage multiple projects simultaneously.</li> </ol> <br><br> </div>
<strong>Job Responsibilities<br><br></strong><ul><li> Manage large / enterprise accounts.</li><li> Maintain relationship with Vendor’s managed account managers.</li><li> Farm existing major accounts.</li><li> Conduct cold calling and qualification of new prospects.</li><li> Prospect, maintain and manage overall client relationship.</li><li> Deliver corporate presentations to clients as part of Business Development activities.</li><li> Run solution presentations to clients as part of sales activities.</li><li> Bring in new opportunities/add new clients against assigned portfolio/domains of selling.</li><li> Position and sell complete IT products and services offerings too effectively.</li><li> Develop a healthy funnel, with sustainable opportunities with minimum thresholds met on monthly basis.</li><li> Maintain an up-to-date sales funnel/other sales tools to achieve assigned revenue targets and PIs.</li><li> Translate account mapping and sales related info into dashboards and internal reports for overall account tracker.</li><li> Generate proposals and sales costing based on requirements</li><li> Interact with C level executives and maintain proper account mapping across multi departments.</li><li> Manage and multi-task multiple deals simultaneously and rightly prioritize workload.</li><li> Engage and collaborate the entire ecosystem to meet client requirements.</li><li> Achieve assigned monthly targets and set KPIs.<br><br></li></ul><strong>Qualifications & Skills Required<br><br></strong><ul><li> University degree preferably in Computer Science, Business Administration or Engineering.</li><li> Minimum 5+ Years Sales experience (preferred within UAE).</li><li> Proven track records on closing large IT deals.</li><li> Certifications from leading IT Vendors/Technologies is must.</li><li> An Energetic Self-starter with demonstrated ability to work productively.</li><li> Excellent professional image, Good communication, presentation and team working skills.</li><li> Ability to meet targets and deadlines, handle pressure and overcome sales challenges<br><br></li></ul>Location: Abu Dhabi - SSTC, Abu Dhabi, Abu Dhabi, United Arab Emirates
<p>· Prospect and generate leads for commercial, municipal, hospitality, and high-end residential landscape maintenance contracts across the UAE</p><p>· Conduct site visits and take-offs, calculate labour and material costs, and prepare accurate, competitive, and profitable BOQs and project estimates</p><p>· Draft tailored maintenance proposals, negotiate AMC terms and service scope, and independently close contracts at healthy margins</p><p>· Follow up on tenders, RFQs, and expressions of interest in a timely and professional manner</p><p>· Monitor competitor pricing, service offerings, and market trends within the UAE landscape and construction sector to sharpen commercial positioning</p><p>· Coordinate with the operations and estimation teams to ensure proposals are accurate and competitive</p><p>· Build and nurture long-term relationships with existing and new facility managers, property managers, community associations, and project developers</p><ul><li><p>Represent the company at industry events, exhibitions, and networking opportunities</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>8–10 years of sales experience in the landscape maintenance, horticulture, or construction industry — mandatory</strong></p></li><li><p>Proven track record of winning AMCs and service contracts in the UAE market</p></li><li><p>Existing network of contacts across communities, hospitality, F&B, and construction sectors in the UAE</p></li><li><p>Strong understanding of landscape maintenance services — soft landscaping, irrigation, turf care, tree management, and hardscape upkeep</p></li><li><p><strong>Valid UAE driving license — mandatory for site visits and client meetings</strong></p></li><li><p>Excellent negotiation, communication, and client-facing skills</p></li><li><p>Bachelor's degree in Business, Horticulture, Landscaping, or a related field preferred</p></li></ul>
Sales, Onboarding & Account Manager – English & Spanish Speaking | Dubai<br>About Kayana<br>Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, online ordering, payments, and AI-powered solutions, enabling brands to scale and succeed. Our mission is simple: to help businesses thrive through innovative technology. With operations across the UK, USA, Canada, Spain, Netherlands, Australia, and UAE, Kayana is proud to foster an inclusive, dynamic, and high-performance culture. As an AI-centric technology company, we actively embrace AI and automation to improve how we work, serve our customers, and scale our operations. Every employee is supported with opportunities for professional growth, while also being trusted to take ownership and make a meaningful impact.<br>Important Work Arrangement Note This role requires full-time, on-site work from Monday to Saturday (6 days a week) in Dubai. Candidates should be comfortable working in a fully office-based environment, as remote or hybrid work is not available for this position.<br>About You We are looking for a highly motivated and commercially driven English and Spanish-speaking Sales, Onboarding & Account Manager to join our growing team in Dubai. This is a full customer lifecycle role, covering everything from identifying and winning new business, through customer onboarding and implementation, to managing and growing long-term customer relationships. You will work closely with hospitality and retail businesses, helping them understand how Kayana's technology can improve their operations and deliver measurable value. The ideal candidate is confident communicating with customers, comfortable demonstrating technology, commercially minded, highly organised, and able to build strong long-term relationships. You should be comfortable taking ownership of the customer journey and working cross-functionally with Sales, Support, Product, Engineering, and other internal teams. Key Responsibilities Sales & Business Development Prospect and identify hospitality and retail businesses that could benefit from Kayana's solutions. Conduct outbound calls, follow-ups, and other sales activities to generate new business opportunities. Qualify leads and understand customer requirements, operational challenges, and business needs. Deliver engaging product demonstrations covering EPOS, Kiosks, Online Ordering, Payments, QR Ordering, and other Kayana solutions. Build, manage, and maintain an active sales pipeline within the CRM. Prepare and present commercial proposals and negotiate terms with prospective customers. Manage the sales process from initial contact through contract signature and handover. Identify opportunities to upsell and cross-sell additional Kayana products. Achieve agreed monthly and quarterly sales targets. Maintain accurate and up-to-date CRM records, sales activities, and pipeline information. Customer Onboarding & Implementation Conduct kick-off calls with newly signed customers and establish clear implementation timelines. Understand customer operational requirements and coordinate the onboarding process accordingly. Configure customer accounts within Kayana Web Admin, including menus, items, properties, users, and payment configurations. Coordinate EPOS and kiosk hardware setup, delivery, and relevant third-party integrations. Train customers and venue staff on Kayana's EPOS, Kiosk, Web Admin, and other applicable solutions. Monitor onboarding milestones and proactively follow up to ensure customers are ready for their planned go-live date. Troubleshoot initial configuration and implementation issues, escalating technical matters to Support or Engineering when required. Maintain clear and proactive communication with customers throughout the onboarding process. Identify additional product and revenue opportunities during onboarding. Capture customer feedback and communicate product requirements to the Product team. Account Management & Customer Success Act as the primary point of contact for an assigned portfolio of live customers. Build strong, long-term relationships with customers and understand their business and operational needs. Conduct regular customer check-ins and business reviews to understand usage, satisfaction, and opportunities for improvement. Monitor account health, engagement, and potential churn risks. Identify and drive upselling and cross-selling opportunities across Kayana's product portfolio. Manage renewal discussions and support customer retention. Coordinate with Support, Product, Engineering, and other internal teams to ensure customer issues are addressed effectively. Escalate and follow up on ongoing support or operational issues until appropriate resolution is reached. Maintain accurate customer information, account activity, and health status within the CRM. Gather customer feedback and communicate relevant insights to the Product team. Support customers through business changes such as additional venues, expansions, new products, and multi-location rollouts. Ensure customers continue to receive value from Kayana's solutions after go-live.<br>What We're Looking For Fluency in English and Spanish, both written and spoken. Proven experience in sales, business development, account management, customer success, onboarding, or a similar customer-facing role. Strong commercial mindset with the ability to identify and convert new business opportunities. Experience managing customers throughout the full customer lifecycle. Confident presenting and demonstrating technology or software solutions to customers. Strong communication, negotiation, and relationship-building skills. Experience working with CRM systems and maintaining accurate sales and customer records. Strong organisational skills with the ability to manage multiple customers, opportunities, and onboarding projects simultaneously. Ability to understand customer business requirements and translate them into practical solutions. Comfortable working with cross-functional teams including Support, Product, Engineering, and Operations. Proactive approach to identifying customer issues, opportunities, and risks. Ability to work towards and consistently achieve commercial targets. Strong interest in technology and the ability to quickly learn new products and systems. Experience in hospitality, retail, EPOS, payments, Saa S, or technology would be highly advantageous. Highly Preferred Previous experience selling or managing Saa S, EPOS, payments, hospitality technology, or retail technology solutions. Experience working with restaurants, cafés, hospitality groups, retail businesses, or multi-location operators. Experience conducting product demonstrations and customer training. Experience managing technical implementations or software onboarding. Existing knowledge of the UAE hospitality and retail market. Experience working with international customers and multicultural teams. Experience managing multi-location customer accounts and expansion opportunities. Additional language skills would be an advantage. Why Join Us? At Kayana, you will be part of a fast-growing global technology company where your work will have a direct and visible impact on our customers and commercial growth. We offer:A clear path for career growth and development. The opportunity to work with innovative technology that is reshaping the ordering and payments industry. Direct exposure to hospitality, retail, payments, Saa S, and AI-powered technology. The opportunity to manage the full customer lifecycle, from acquisition through onboarding and long-term account growth. A supportive and collaborative environment where your success is celebrated. Direct access to senior leadership and the opportunity to take ownership from day one. The opportunity to work with international customers across multiple markets. The opportunity to work in an ambitious, fast-moving, AI-centric technology company. A collaborative, high-performance environment where decisions are made quickly and ownership is encouraged. Location: Dubai, UAEWork Arrangement: Full-time, On-site | Monday–Saturday Languages: English & Spanish Salary: Starting AED 7,000
Role Description The Business Development Manager (part-time, remote) will be responsible for identifying new business opportunities and nurturing relationships with prospective and existing clients. This role includes researching target markets, qualifying leads, preparing proposals, and coordinating sales operations activities to support revenue growth. The Business Development Manager will collaborate with internal teams to refine service offerings, maintain accurate records in CRM tools, and provide regular performance reports and forecasts. Day-to-day tasks also include conducting virtual meetings, handling follow-ups, resolving client inquiries, and supporting the development of business plans and strategic initiatives.<br>Qualifications<br> Candidates should possess strong Analytical Skills to interpret data, identify trends, and support informed business decisions. Candidates should possess Business Planning skills to develop strategies, create forecasts, and support growth initiatives. Candidates should possess excellent Communication skills to conduct virtual meetings, write clear proposals, and collaborate with internal and external stakeholders. Candidates should possess Customer Service skills to manage client relationships, respond to inquiries, and ensure a positive client experience. Candidates should possess Sales Operations skills to manage pipelines, maintain CRM records, and support the sales process from lead generation to closing. Relevant experience in business development, sales, or outsourcing services is beneficial. Ability to work independently in a remote environment, manage time effectively, and prioritize multiple tasks. Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
The First Group Hospitality's Exclusive Private Members' Club in Abu Dhabi is seeking a Membership Relations Manager to build strong, long-term relationships with members and deliver an exceptional, highly personalized member experience.<br>Build and maintain trusted relationships with members, VIPs, and prospective members. Act as a key point of contact, providing personalized, attentive, and discreet service. Manage the member journey from onboarding through ongoing engagement and renewals. Develop a strong understanding of member preferences, interests, and expectations. Proactively engage with members through regular communication and relationship check-ins. Coordinate exclusive events, activities, and experiences to enhance member engagement and satisfaction. Handle member enquiries, feedback, concerns, and service recovery professionally and discreetly. Maintain accurate and confidential member profiles, preferences, records, and communications. Develop membership benefits, privileges, and initiatives that strengthen loyalty and retention. Collaborate with operations, equestrian, hospitality, marketing, and other teams to ensure a seamless member experience. Support member referrals, introductions, renewals, and selected prospective membership opportunities. Monitor member satisfaction, engagement, retention, and renewal performance. Build relationships with luxury brands and strategic partners to enhance member benefits and experiences. Ensure all member interactions and communications reflect the Club's luxury positioning and service standards. Maintain a visible, approachable, and professional presence across the Club and at member events. Represent the Club with the highest standards of professionalism, warmth, confidentiality, and discretion.<br>Desired Skill & Expertise:<br>Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.3–5 years of experience in member relations, guest relations, VIP services, luxury hospitality, private clubs. Strong relationship-building and interpersonal skills, with the ability to engage confidently with VIP and high-profile clientele. Excellent communication and presentation skills with a warm, polished, and professional approach. Strong understanding of luxury service standards and personalized guest/member experiences. Highly discreet, professional, and capable of handling confidential information. Proactive and attentive, with the ability to anticipate member needs and preferences. Strong organizational and coordination skills with excellent attention to detail. Experience managing member or client engagement, retention, events, and relationship-building initiatives. Commercially aware, with an understanding of membership renewals and revenue, without being primarily sales-driven. Ability to manage sensitive situations, feedback, and service recovery professionally. Fluency in English is required; additional languages would be an advantage. Experience within the UAE or GCC luxury hospitality or private club environment would be an advantage.
Additional Information £65,000 pa<br><br>Job Number 26122914<br><br>Job Category Finance & Accounting<br><br>Location East Crescent, The Palm Jumeirah, Dubai, United Arab Emirates VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.<br><br>Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Description<br><br>Oversees Data Center Operations across multiple data centers, managing and integrating team performance, operations metrics, and capacity analysis into the broader business line strategy. Directs multiple teams in supporting escalated technical issues, crisis management, and root cause analysis, while standardizing processes and maintaining an accurate knowledge base. Supports new region builds and expansion activities, acting as a senior liaison with project and engineering teams to manage timelines, capacity, and ensure adherence to world-class standards. Engages and advises teams responsible for installations, repairs, inventory, and logistics, enforces standards for component replacements and upgrades, recommends significant purchases, and implements advanced maintenance strategies to optimize data center efficiency and stability.<br><br>Responsibilities<br><br>Key Responsibilities<br><br>Data Center Site Portfolio Management:<br><br> Lead Data Center Site Operations for a select portfolio of enterprise customers globally where additional operational leadership and support is required. Manage and collaborate effectively with Oracle’s Cloud Service Providers, including AWS, Microsoft, and Google, to address operational issues, support site-expansion projects, and manage the full operations lifecycle. Provision rack capacity for customers and multi-cloud deployments to enable revenue. Own customer expectations and work closely with cross-functional teams to ensure data center-related projects are tracked through to execution. <br><br><br>Performance Monitoring and Analysis:<br><br> Define, review, and communicate operational KPIs, goals, and objectives for the team and key customers, providing leadership with clear visibility of performance, risks, and improvement actions. Set expectations, goals, and objectives for the global team; monitor deployments and operational performance; quality-assure process execution; and proactively address concerns with regional and remote team leads. Ensure all compliance-reporting requirements are successfully met for DRCC/Alloy customers by working closely with the Data Center Compliance team. <br><br><br>Issue Management and Automation:<br><br> Act as a global escalation point of contact for significant operational and customer issues, providing swift leadership, coordinating cross-functional response, and owning resolution where required to restore services. Lead the triage of complex operational issues, mobilising the appropriate operations, support, and engineering teams and driving effective resolution. Help solve complex issues that arise for the first time in relation to Data Center Operations and work effectively cross-functionally to deliver a successful outcome. Proactively identify areas of concern, manage risk, and escalate effectively. <br><br><br>Data Center Expansion Support:<br><br> Provide support and direction for new region build and expansion activities, both onsite and remotely, while meeting world-class standards. Collaborate effectively with cross-functional teams, representing Data Center Operations and ensuring key issues are driven through to resolution for a select group of enterprise customers. <br><br><br>Installation and Maintenance:<br><br> Ensure best-in-class Oracle standards are followed by staff, vendors, and contractors. <br><br><br>Core Responsibilities<br><br>Planning & Execution:<br><br> Develop and implement strategic improvements that reduce cost, operational risk, and downtime for DRCC/Alloy customers while improving service quality and scalability. Lead and contribute to global efficiency solutions for DRCC/Alloy operational run activities, ensuring consistent execution across regions and time zones. <br><br><br>Collaboration & Partnership:<br><br> Lead strategic customer engagement for key Distributed Cloud customers, building trusted relationships with customer leadership, understanding business priorities, and aligning operational plans, service improvements, and escalation strategies to customer outcomes. Engage globally with internal and external groups at all levels to address issues affecting Data Center Operations and maintain effective collaboration across different time zones. <br><br><br>Problem Solving:<br><br> Communicate with senior leadership to advise, influence, and determine strategic business and operational priorities. <br><br><br>Performance and Development:<br><br> Provide direct people management for a global Distributed Cloud Operations team, including hiring, coaching, development, performance management, succession planning, and creating an inclusive, high-performing culture. <br><br><br>Ideal Candidate<br><br> Experienced people manager who is highly service-oriented, customer-facing, reliable, responsible, self-motivated and enthusiastic. Excellent communication and leadership skills, with the ability to interact professionally and strategically with a diverse group of customers, employees and senior stakeholders. Proven ability to lead, coach, develop and performance-manage a geographically distributed team across multiple countries and time zones. Able to work productively across cross-functional and matrixed teams while providing clear direction, decision-making and accountability. Demonstrated examples of process improvement execution leading to high customer satisfaction with strong analytical and reporting skills. Track record of delivering continual improvement in operations. Experienced in overseeing operational Data Centre projects and activities to ensure they are delivered. to meet requirements. Displays strong leadership, people management and mentoring skills, with excellent verbal and written communication abilities and sound judgement in day-to-day operations. Demonstrated ability to set measurable goals and objectives, translate strategy into execution, and hold teams accountable for outcomes. Experience communicating and influencing at senior leadership level, including acting as an escalation point for high-impact operational and customer matters. Outstanding organisational and prioritisation skills, with experience managing technical programmes, competing priorities and globally distributed operations. project management. Experienced with Lean Methodologies (Six Sigma for example) Multilingual is a plus but not essential; experience working effectively across cultures and time zones is highly desirable. <br><br><br>Qualifications /Experience/Skills<br><br> Strong background with IT Service Management disciplines (Problem Management, Change Management, Incident Management, Knowledge Management). Proven experience in Data Centre Operations/Technical Support/Engineering, including leadership of operational teams. Knowledge of Data Centre Infrastructure (Power, Cooling, Structured Cabling, Connectivity etc) Strong knowledge of OCI and Cloud Computing Concepts. Experienced in supporting and strategically engaging large enterprise customers in mission-critical IT/Data Centre Operations environments. Strong customer leadership skills, including executive-level engagement, escalation management and coordination of Server, Storage, Network and Application stakeholders to protect service uptime. Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems. Knowledge of compliance standards within country/region. Implementing AI tooling and reporting to manage a high volume of sites. <br><br><br>Qualifications<br><br>Career Level - M3<br><br>About Us<br><br>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.<br><br>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.<br><br>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.<br><br>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
At Qashio, we're transforming how businesses manage spending and finance operations. As a Business Development Manager, you'll play a key role in driving our growth by identifying new business opportunities, building your own sales pipeline, and introducing prospective customers to Qashio's solutions.<br>This role is ideal for someone with 3+ years of B2B Saa S sales experience who enjoys outbound prospecting, engaging decision-makers, and managing opportunities through the sales cycle. You'll be a confident communicator with strong business acumen and a consultative approach to helping customers solve operational challenges.<br>Key Responsibilities Build and manage your own sales pipeline through outbound prospecting, networking, referrals, and other lead generation activities. Identify, qualify, and engage prospective customers across target industries. Conduct discovery conversations to understand customer pain points, business objectives, and operational challenges. Deliver compelling product demonstrations and tailored presentations. Develop strong relationships with prospects and guide them through the sales process from outreach to closing. Maintain accurate records of all sales activities, opportunities, and customer interactions within the CRM. Consistently achieve and exceed monthly and quarterly sales targets and KPIs. Collaborate with Marketing, Customer Success, and Product teams to ensure an exceptional customer experience. Stay informed about market trends, competitor offerings, and industry developments.<br>Requirements3+ years of experience in B2B sales, preferably within Saa S, Fin Tech, or high-growth technology. Proven ability to generate your own pipeline through outbound prospecting and business development activities. Experience managing a full sales cycle, from prospecting and qualification through demonstrations and closing. Excellent communication, presentation, and relationship-building skills. Professional, resilient, and self-motivated with a strong sense of ownership and accountability. A consultative sales approach with the ability to position value-based solutions. Comfortable working in a fast-paced startup environment with changing priorities. Experience using CRM platforms (such as Hub Spot or Salesforce).<br>What We're Looking For Someone ambitious, coachable, and eager to build a successful sales career. You'll thrive if you enjoy speaking with new people every day, are confident creating opportunities from scratch, and take pride in representing Qashio with professionalism and integrity.<br>This is an excellent opportunity to join a fast-growing Fin Tech where your contribution will have a direct impact on the company's success.
Work with Us. Change the World.<br><br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br><br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br><br>We're one global team driven by our common purpose to deliver a better world. Join us.<br><br>Job Description<br><br>We are seeking an experienced Senior Project Manager to lead mixed-use development projects in Abu Dhabi, United Arab Emirates. In this role, you will oversee complex, multi-phase projects that integrate residential, commercial, retail, and hospitality components. You will be responsible for ensuring projects are delivered on time, within budget, and to the highest quality standards while managing diverse stakeholder expectations and cross-functional teams.<br><br>Direct all phases of mixed-use project development from planning through completion, ensuring adherence to timelines, budgets, and quality standards Develop comprehensive project plans, schedules, and budgets; monitor progress and implement corrective actions as needed Manage project budgets and costs, including procurement, vendor management, and contract negotiations Identify, assess, and mitigate project risks; develop contingency plans to address potential challenges Coordinate and communicate with multiple stakeholders including clients, architects, contractors, consultants, and government agencies Oversee site operations and ensure compliance with local building codes, safety regulations, and environmental standards Lead and mentor project teams, fostering collaboration and accountability across disciplines Prepare and present regular project status reports, financial forecasts, and performance metrics to senior management Manage project documentation, change orders, and maintain accurate records throughout the project lifecycle Ensure sustainable building practices and compliance with green building standards where applicable<br><br>Qualifications<br><br>Minimum 12 years of project management experience in mixed-use development or large-scale construction projects Proven expertise in budget management, cost control, and financial forecasting Strong proficiency with project management software such as Microsoft Project, Primavera, or equivalent tools Demonstrated experience managing multi-disciplinary teams and complex stakeholder relationships Solid understanding of construction methodologies, building codes, and industry best practices Excellent analytical, organizational, and problem-solving skills with meticulous attention to detail Advanced contract negotiation and risk management capabilities Strong written and verbal communication skills in English Experience working on projects in the UAE or GCC region is highly desirable Familiarity with local regulations, building standards, and government approval processes in Abu Dhabi Project Management Professional (PMP) certification or equivalent credential is preferred Knowledge of sustainable and green building practices is a plus<br><br>Additional Information<br><br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br><br>About AECOM<br><br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br><br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br><br>What Makes AECOM a Great Place To Work<br><br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br><br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
Digital Transformation Manager Role Description We are seeking a strategic and technology-driven Digital Transformation Manager to lead initiatives that improve business efficiency, customer experience, operational agility, and digital capabilities. The role will be responsible for identifying opportunities to leverage technology, data, automation, and digital solutions to support business growth and organizational transformation. Key responsibilities include assessing existing business processes, identifying digitalization opportunities, developing transformation roadmaps, and coordinating the implementation of digital initiatives across functions. The role will collaborate closely with business, technology, operations, and other stakeholders to define requirements, optimize workflows, and ensure successful adoption of new systems and solutions. The Digital Transformation Manager will also monitor project progress, evaluate business impact, establish performance indicators, manage transformation-related risks, and prepare reports for management. The role requires strong strategic thinking, project management, analytical ability, stakeholder engagement, and a practical understanding of emerging technologies and digital trends. Qualifications Bachelor’s degree or above in Information Technology, Business, Engineering, Computer Science, Digital Transformation, or a related discipline. Strong understanding of digital transformation, business process optimization, automation, and technology-enabled business models. Strong analytical, problem-solving, and project management skills. Ability to translate business requirements into practical digital solutions. Familiarity with cloud technologies, AI, automation, data analytics, CRM, ERP, and digital platforms is an advantage. Proficiency in Microsoft Office and familiarity with project management, workflow, or business intelligence tools. Strong communication, presentation, stakeholder management, and cross-functional collaboration skills. Strategic mindset with strong commercial awareness and a continuous improvement orientation. Highly organized, adaptable, innovative, and results-focused. Strong ability to manage multiple transformation initiatives and drive organizational adoption of new technologies.
Customer Experience Manager Role Description We are seeking a customer-focused and strategic Customer Experience Manager to lead initiatives that enhance customer satisfaction, engagement, loyalty, and overall experience across the customer journey. The role will focus on understanding customer needs, identifying experience gaps, and developing strategies that deliver consistent and meaningful interactions across multiple touchpoints. Key responsibilities include analyzing customer feedback, behavior, and service data; mapping customer journeys; identifying pain points and improvement opportunities; and developing initiatives to improve customer satisfaction and retention. The role will work closely with Sales, Marketing, Product, Operations, and Customer Support teams to ensure customer needs are reflected in business processes and service delivery. The Customer Experience Manager will also establish and monitor key customer experience metrics, develop reporting dashboards, manage improvement projects, and provide actionable insights to management. Responsibilities include developing service standards, improving customer communication, supporting customer-centric initiatives, and driving continuous improvements across the organization. Qualifications Bachelor’s degree or above in Business, Marketing, Communications, Management, Psychology, or a related discipline. Strong understanding of customer experience, customer journey management, service quality, and customer engagement. Excellent analytical and problem-solving skills with a customer-centric and data-driven mindset. Ability to analyze customer feedback, behavioral data, satisfaction metrics, and service performance. Strong project management and cross-functional collaboration skills. Excellent communication, presentation, negotiation, and stakeholder management abilities. Familiarity with CRM platforms, customer analytics tools, survey platforms, and reporting systems. Strong understanding of customer journey mapping and service improvement methodologies. Highly organized, proactive, empathetic, and detail-oriented. Strong commercial awareness with a commitment to customer satisfaction and continuous improvement.
The Analyzer Sales Manager is responsible for actively generating qualified business opportunities for portable, online and laboratory analyzers, quality measurement instrumentation and systems, environmental and emission analyzers, instrument shelters and analyzer shelters. The Sales Manager shall maintain regular engagement with ADNOC operating companies, EPC contractors and industrial customers; identify requirements; secure RFQs and tender invitations; qualify opportunities; and formally transfer complete enquiries to the Bidding Team. The Sales Manager remains responsible for the customer relationship, sales strategy, quotation follow-up, commercial positioning and order conversion. Detailed engineering, analyzer selection, costing, technical compliance and proposal preparation will be handled by the Bidding Team.<br><br>Responsibilities Customer Engagement Maintain regular contact with ADNOC analyzers, instrumentation, process, laboratory, environmental, operations, maintenance and project departments. Establish relationships with EPC analyzer-package engineers, instrumentation engineers and procurement teams. Conduct planned customer and site visits to identify operating problems and upcoming requirements. Present AIMS’ products & services, package capabilities, local integration and service support. Arrange technical presentations, demonstrations and workshops with approved analyzer principals. Coordinate product trials and field demonstrations Ensure AIMS and its principals are included in relevant RFQ and tender distributions. Maintain relationships with technical users, engineering authorities, procurement teams and commercial decision-makers. Opportunity generation Identify requirements for new projects, brownfield modifications and plant expansions. Generate opportunities for replacing obsolete or unsupported products. Identify requirements for complete online analyzer packages, including sample-conditioning systems and relevant business products and services. Generate requirements for portable analyzers used by operations, maintenance, HSE, inspection and emergency-response teams. Track laboratory modernization and analyzer-replacement programs. Generate opportunities for continuous-emission-monitoring systems and environmental analyzers. Generate requirements for products and systems upgrades and modifications. Track shutdown and turnaround requirements related to analyzer systems. Identify calibration, repair, spare-parts and maintenance opportunities arising from the installed base. Customer requirement identification Measurement component or parameter Process or environmental application Required measuring range and accuracy Existing analyzers make and model Stream composition and process conditions Sampling point and sample condition Hazardous-area classification Indoor, outdoor or shelter installation Utility availability Required communication protocol DCS, PLC or ICSS interface Applicable ADNOC and international standards Installation and commissioning requirements Calibration and maintenance expectations Required delivery schedule Detailed technical selection remains the responsibility of the Bidding Team and analyzer specialists.. Opportunity qualification Before transferring an opportunity to the Bidding Team, the Sales Manager shall confirm:Customer and ADNOC operating company Project, plant and location Direct ADNOC or EPC procurement route Product Services and application Principal or manufacturer qualification status New equipment, replacement, upgrade or service requirement Scope of supply and services Tender closing date Estimated opportunity value Customer budget, where available Expected award date Competitors and incumbent manufacturers Customer preference or approved-make requirement Technical and commercial risks Probability of award Enquiry collection and handover• Obtain the complete RFQ and all available supporting documents. • Collect relevant specifications, datasheets, P&IDs and stream data. • Obtain existing analyzer details for replacement and modification opportunities. • Collect analyzer-shelter layouts, utility information and interface requirements when applicable. • Prepare an internal opportunity-handover sheet. • Summarize the customer requirement, sales strategy, competition and expected delivery. • Recommend the appropriate approved manufacturer or package solution. • Conduct a formal handover meeting with the Bidding Team. • Agree on the internal proposal schedule and customer submission deadline. • Obtain missing information or clarifications from the customer. • Remain available to support the Bidding Team throughout proposal preparation. Coordination with the Bidding Team• Communicate customer priorities and mandatory technical requirements. • Provide available competitor, pricing and installed-based information. • Arrange clarification meetings with the customer when required. • Coordinate site surveys involving the Bidding Team or principal. • Review the completed offer from a sales and customer-positioning perspective. • Confirm that the proposal addresses the complete customer scope. Ensure that delivery, warranty, commissioning and maintenance requirements are clearly presented. Coordinate timely proposal submission. Quotation follow-up• Follow up every submitted quotation according to an agreed action plan. • Determine whether the proposal is under technical or commercial evaluation. • Obtain information about technical acceptance and clarification requirements. • Identify whether demonstration, sample testing or additional certification is required. • Obtain customer feedback concerning price, delivery and technical positioning. • Determine the position of competing manufacturers where possible. Update the expected award date, opportunity value and probability. Maintain regular customer contact without allowing quotations to remain inactive. Commercial negotiation and order conversion Lead customer-facing commercial negotiations within the approved authority. Coordinate technical and commercial revisions with the Bidding Team. Obtain management approval before offering discounts or changes to contractual terms. Promote total lifecycle value, analyzer reliability, measurement performance and local support. Customer Address concerns relating to delivery, warranty, spare parts and after-sales service. Drive each opportunity until receipt of a purchase order, contract award or formal closure. Review the purchase order against the final accepted proposal. Coordinate the sales-to-project handover after order receipt. Document the reasons for unsuccessful bids and recommend corrective actions. Installed-base sales Develop and maintain a database of installed analyzers and shelters. Record manufacturer, model, application, age, service condition and obsolescence status. Track warranty expiry and maintenance-contract renewal dates. Identify obsolete analyzers requiring replacement or modernization. Generate opportunities for additional measuring streams or analyzer upgrades. Coordinate inspections and installed-based surveys with the service team. Develop replacement plans for critical analyzers with limited spare parts availability. <br>Qualifications<br>Bachelor’s degree in instrumentation, electronics, chemical engineering or related discipline. Minimum 5 Years of relevant sales experience in process analyzers, laboratory analyzers or analyzer systems. Experience dealing with ADNOC operating companies and major EPC contractors. General understanding of portable, online, laboratory and emission analyzers. Familiarity with sample-conditioning systems and analyzer shelters. Ability to understand RFQs, analyzer datasheets, P&IDs and process-stream information. Strong customer-engagement, presentation, negotiation and follow-up skills. Strong sales-pipeline, forecasting and reporting capabilities. UAE driving license and willingness to conduct regular customer and site visits.
This is a post for a future role located in our Dubai offices.<br><br>Who We Are:<br><br>160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Amazon, Coca-Cola, DP World, Macy’s, Marriott International, McDonald’s, Verizon and Visa. 160over90 is part of WME Group, a global representation business comprising the world’s leading talent, intellectual property and brands.<br><br>The Role:<br><br>This role sits at the intersection of account services, business operations, data and technology, helping drive smarter decision-making, operational consistency and performance across the agency. The ideal candidate combines strong analytical expertise with a deep understanding of agency account management, using platforms such as Workamajig, CRM, Power BI and SAP to translate complex business and financial data into actionable insights for teams and senior leadership.<br><br>Responsibilities:<br><br>Expertise (not just proficient) with the agency’s software platforms:Global CRM business pipeline and contracted revenue tracking Workamajig for time tracking, project management and expense/time reconciliation Power BI reporting and dashboarding SAP accounting reports and project information Be comfortable with the data structure and platform organization in Workamajig to facilitate changes to capturing and decision making with the system data and API feeds to both Global CRM and SAP. Ability to write custom and ad hoc reports in Workamajig for internal customers in finance, account services, IT and legal. Ability to pull data into Power BI and create custom and ad hoc dashboards for account services. Recommend actions, improvements, strategy planning and solutions based on analyzing and interpreting large amounts of data. Identify errors and issues in systems, processes and data and facilitate problem solving and solutions. Develop training materials and be comfortable and confident in presenting to individuals and large groups. Ensure account services teams are providing complete, timely and accurate data for projects. Support Segment 1 Account Leads in weekly/monthly/quarterly meetings with internal staff, project reviews, client meetings and contract negotiations. Present quarterly results, challenges and progress to the highest level of agency leadership. Identify, evaluate and assist teams with implementing best practices. Work across all functional areas (COEs) and departments including partnerships, experiential marketing, entertainment marketing, PR and communications, digital marketing, production, creative, finance, legal, IT, etc. Work closely with account services management to understand the business, clients, projects, scoping and contract requirements. Ability to drive and implement new and strategic initiatives across the agency is required – client team handbooks, organized shared working spaces, new processes, leadership initiatives (e.g. client mapping, roles & responsibilities, utilization and burn studies, etc.) Problem solving, ability to recommend creative / thinking outside of the box solutions, and strong change management skills at all levels of agency is required. Responsible for managing personnel including goal setting, weekly check in meetings, quarterly development progress check ins and annual performance evaluation and feedback.<br><br>Requirements:<br><br>College degree required preferably in Business, Marketing, Accounting or Finance. Eight to ten years of a mix of both analytical and account services experience. Ability to handle multiple tasks in a work environment where rapidly changing priorities tend to be the rule rather than exception. Both agency and operations experience a plus. Must be a self-starter and comfortable with leadership and manager working from a different city. Ability to have a flexible work schedule to support teams across the globe, including early morning and late-night calls and meetings. Excellent verbal and written communication skills. Comfortable presenting complex information and data to senior leaders. Proficiency with Excel and Power Point required, advanced Excel functions preferred and ability to use data visualization tools (Power BI or Tableau) to create dashboards. Solid organization and time management skills as well as influence and change management. Attention to details and data accuracy. Ability to work with all levels, present information to senior management and thrive in a fast-paced environment.
Business Excellence Manager Role Description We are seeking a strategic and analytical Business Excellence Manager to drive operational efficiency, process improvement, performance management, and continuous improvement initiatives across the organization. The role will focus on identifying opportunities to improve business processes, strengthen operational standards, and support sustainable business growth. Key responsibilities include analyzing business processes and performance metrics, identifying operational gaps and improvement opportunities, developing and implementing process optimization initiatives, and establishing effective performance measurement frameworks. The role will work closely with cross-functional teams to streamline workflows, improve productivity, enhance service quality, and ensure alignment with business objectives. The Business Excellence Manager will also support the development of business policies, procedures, SOPs, dashboards, and performance reports; facilitate continuous improvement projects; monitor key performance indicators; and provide data-driven insights to support management decision-making. Strong analytical thinking, structured problem-solving, stakeholder management, and project coordination skills are essential. Qualifications Bachelor’s degree or above in Business Administration, Management, Finance, Operations, Engineering, or a related discipline. Strong understanding of business operations, process optimization, performance management, and continuous improvement. Excellent analytical and problem-solving skills with a data-driven approach. Strong project management and cross-functional collaboration capabilities. Proficiency in Microsoft Excel, Power Point, and data analysis tools; knowledge of BI platforms is an advantage. Ability to develop KPIs, dashboards, SOPs, process maps, and business reports. Strong communication, presentation, and stakeholder management skills. Highly organized, detail-oriented, and capable of managing multiple priorities. Strategic mindset with strong commercial awareness and a focus on operational excellence. High level of integrity, accountability, adaptability, and commitment to continuous improvement.