Manager Jobs in UAE

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.<br>We are currently seeking an experienced Assistant Reception Manager to oversee the front-of-house reception and reservations operations for our award-winning lifestyle dining concepts, SUSHISAMBA and Signor Sassi. Both venues are renowned for delivering exceptional dining experiences, vibrant atmospheres, and world-class hospitality to an international clientele.<br>Key Responsibilities Support the Reception Manager in leading the Reception, Hostess and Reservations team, ensuring exceptional guest experiences and service standards. Oversee daily reservations, table allocation, waitlists and seating strategy to maximize covers and support revenue performance. Build strong relationships with VIP guests and regular clientele, ensuring preferences and special requests are handled professionally. Work closely with Restaurant Management and Operations to ensure smooth service flow, particularly during peak periods. Handle guest feedback and complaints, ensuring effective service recovery and guest satisfaction. Coach and develop the reception team while maintaining high standards of grooming, presentation and performance. Assist with team schedules, shift allocation, reservation reports and guest database management. <br>Ideal Candidate Minimum 2–3 years' experience in luxury restaurants, fine dining or premium lifestyle concepts, ideally as an Assistant Reception Manager, Head Hostess or Reception Supervisor. Strong knowledge of Seven Rooms or similar reservation systems, including table management and guest profiling. Proven experience in high-volume operations, VIP guest management and leading multicultural teams. Excellent communication, organization and service recovery skills, with strong commercial awareness. Positive, energetic and highly guest-focused with excellent grooming and presentation standards. Fluent in English; Italian, Russian, French, Spanish or other languages are an advantage.

1. Role Purpose The Creative Lead – Brand & Campaign is responsible for translating brand strategy and commercial objectives into scalable, premium creative direction. This role focuses on strategic thinking, system-based execution, and creative governance — not just aesthetics. It ensures creative consistency, feasibility, and quality across campaigns and markets.<br>2. Key Responsibilities A. Strategic Creative Thinking Translate brand positioning into clear creative direction. Connect campaigns to long-term brand narrative. Develop ideas aligned with business objectives. Think beyond one-off campaigns toward sustainable brand building. B. Systems & Scalability Mindset Design campaigns that adapt across channels and markets. Develop templates, guidelines, and adaptation logic. Ensure creative consistency across platforms. Reduce fragmentation and creative chaos. C. Executability & Practical Judgment Develop production-aware and cost-conscious concepts. Balance creative ambition with operational feasibility. Collaborate with production and suppliers early in development. Avoid unrealistic or inefficient creative executions. D. Creative Concept & Visual Quality Build strong campaign concepts and premium visual worlds. Develop structured mood boards with clear narrative logic. Ensure strong visual hierarchy and storytelling. Maintain high standards of aesthetic judgment. E. Creative Governance & Quality Control Review creative outputs objectively. Provide structured, actionable feedback. Ensure final executions match approved direction. Maintain professionalism without ego-driven decisions. F. Cross-Functional Collaboration Work closely with Marketing, Copy, Science, Production, and Factory teams. Align visuals with claims and product realities. Operate as part of an integrated system, not a silo.<br>3. Qualifications & Experience Bachelor’s degree in Design, Creative Direction, Marketing, or related field.7+ years of experience in brand or campaign creative roles. Strong portfolio demonstrating strategic thinking and scalable systems. Experience managing cross-functional creative workflows.

Company Description - We are a premium food manufacturer based in Jebel Ali, Dubai, specializing in high-quality halal meat and convenience food products. Operating from a state of the art manufacturing facility , We serves customers across the UAE and international markets. , we are committed to quality, innovation, consistency and exceptional service.<br>Role Description - The position is a full-time, on site role based in Jebel Ali Free Zone, Dubai. The role is responsible for managing the overall HR function and employee experience, ensuring efficient HR operations while building an engaged, positive and high-performing workplace culture. The role will work closely with leadership and department heads to manage the employee lifecycle, HR operations, employee relations, engagement and development while ensuring compliance with UAE Labour Law and company policies.<br>Qualification and Key Responsibilities<br>5–8 years of progressive HR experience, preferably within manufacturing, food production, FMCG, hospitality or a similar operational environment. Hands-on experience managing payroll, attendance, leave, employee records, benefits and day-to-day HR administration. Manage the complete employee lifecycle, including recruitment, onboarding, performance management, development, engagement, retention and offboarding. Strong experience in employee relations, including grievances, disciplinary matters and workplace concerns. Drive employee engagement, recognition, well-being and workplace culture initiatives. Coordinate training and development programs based on employee and organizational needs. Partner with department heads on manpower planning, performance management and people-related matters. Ensure HR practices comply with UAE Labour Law, JAFZA requirements and company policies. Experience with HRMS, payroll systems, HR reporting and employee data management. Strong interpersonal and communication skills with the ability to engage effectively with a multicultural and multilingual workforce, from production employees to senior management. Ability to analyze HR data and employee feedback and recommend practical improvements. Bachelor’s degree in Human Resources, Business Administration, , or a related field; relevant HR certifications are an advantage. Fluency in English is required; Arabic is preferred. Additional languages are an advantage. Must be able to work full-time on-site

Location: Dubai Nationality: Emirati only<br>We are seeking an experienced Business Transformation Manager / PMO professional to support a large-scale transformation programme within the TMO.<br>Key Responsibilities:Lead PMO/TMO activities across multiple transformation workstreams. Manage integrated programme planning, cross-functional dependencies and governance. Prepare stakeholder reporting and executive packs for senior leadership. Oversee vendor milestones, payments and financial governance. Drive benefits realisation and ensure transformation activities remain on track.<br>Requirements:Strong experience in PMO, TMO, project or programme management. Consulting or large-scale transformation experience preferred. Excellent stakeholder management and organisational skills. Real estate experience advantageous. SAP or Salesforce exposure beneficial but not essential.

Description<br><br>Amazon MENATR Marketplace is looking for a passionate, analytically strong, and innovative leader to help us define and set economic conditions for the success of our Selling Partners and for Amazon.<br><br>This role will directly impact all sellers (existing and potential) who wish to offer products to Amazon customers in the region. An ideal candidate will have business judgment to understand the impact of their recommendations on seller economics and trade-offs to Amazon's business. This role requires you to be a motivated self-starter and have a curiosity to learn, excellent analytical skills, superior written and verbal communication, and the ability to influence cross-functional teams. He/she will have a strong bias toward data driven decision-making and will work closely with Business, Finance, Tech, and other Fee team(s) around the world to deliver their charter.<br><br>Key job responsibilities<br><br> Establish and apply economic frameworks to evaluate modifications to fee structures and their magnitudes. Communicate trade-offs to ensure we prioritize the most critical and impactful work. Analyze and solve business problems at their root, stepping back to understand the broader context. Partner with Business, Finance, Operations, Legal, Tech, and other global fee teams to understand their pain-points and emerging priorities. Ensure fee strategy and execution is in line with the wider business priorities; drive alignment across teams. Partner with Fee teams across other Amazon marketplaces to share learnings and collaborate in developing common frameworks and mechanisms Develop/Improve solutions to drive efficiencies in the fee setting process (business assessments, fee change execution, and monitoring/audit) and improve Seller experience/clarity on fee-related topics. Reporting of key insights and trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines Participate in periodic reviews with Amazon Executive Leadership team.<br><br>Basic Qualifications<br><br> 5+ years of product or program management, product marketing, business development or technology experience Experience owning/driving roadmap strategy and definition Experience in influencing senior leadership through data driven insights<br><br>Preferred Qualifications<br><br> Experience working across functional teams and senior stakeholders Master's degree or equivalent<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Souq.com FZ LLC<br><br>Job ID: A10504666

Description<br><br>We are looking for a talented leader to manage the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon’s Marketplace.<br><br>The Amazon Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of Selling Partners around the world to sell on Amazon. This Manager will execute this vision, leading across functional and technical teams, delivering a world class experience for both buyers and Selling Partners for the categories. Candidates must be able to influence across multiple company organizations, and have a good understanding of today’s global business environment. The ideal candidates will have a background in international business, product and program management, and e-commerce.<br><br>Responsibilities Include<br><br>Owning end-to-end the Selling Partner experience in AE for set of categories to build a strong group of fast-growing categories in the related P&L<br><br>Managing both new and existing accounts to increase their usage of Marketplace tools and features and grow their business locally, regionally and internationally<br><br>Partnering with business and technical teams to design and build features and solutions specific to country requirements, while producing those features for regional application.<br><br>Identifying and driving new opportunities for Amazon’s Marketplace business.<br><br>Key job responsibilities<br><br>Owning end-to-end the Selling Partner experience in AE to build a strong seller base in the respective category<br><br>Managing both new and existing accounts to increase their usage of Marketplace tools and features.<br><br>Partnering with business and technical teams to design and build country-specific features and solutions, ensuring those features are applicable globally.<br><br>Identifying and driving new opportunities for Amazon’s Marketplace business.<br><br>Basic Qualifications<br><br> 3+ years of sales or marketing work (like e-commerce, retail technology, Saa S) or equivalent experience<br><br>Preferred Qualifications<br><br> Experience influencing at all levels within an organization, particularly at the executive level<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Q-Express Documents Transport<br><br>Job ID: A10485908

Urgent Hiring | Sales Account Manager – Cyber Security & Managed Services<br>???? Dubai(2) & Abu Dhabi(1), Northern Emirates(2) UAE. <br>We are looking for an experienced and highly motivated Sales Account Manager to join our growing team and drive business growth across our Cyber Security, Cloud, and Managed Services portfolio.<br>The ideal candidate will be responsible for managing key customer accounts, developing new business opportunities, driving recurring revenue, and building long-term relationships with enterprise and commercial customers across the UAE.<br>???? Key Responsibilities<br>* Manage and grow existing customer accounts while identifying new business opportunities • Develop strong relationships with CIOs, CISOs, IT Managers, Procurement Teams, and key stakeholders • Generate revenue through Cyber Security and Managed Services solutions • Conduct customer meetings, presentations, and solution discovery sessions • Prepare proposals, quotations, and commercial offers • Manage the complete sales cycle from prospecting to deal closure • Drive renewals, upselling, and cross-selling opportunities • Maintain a healthy sales pipeline and update CRM regularly • Coordinate with presales, technical, and vendor teams to deliver customer requirements • Achieve assigned sales and revenue targets.<br> Solutions Portfolio<br>Cyber Security & Manage Security Solutions Protect your business with comprehensive cybersecurity services designed to prevent, detect, and respond to modern cyber threats.<br>✔️ Security Operations Center (SOC) as a Service ✔️ Managed Detection & Response (MDR) ✔️ Security Information & Event Management (SIEM) ✔️ Endpoint Detection & Response (EDR/XDR) ✔️ Email Security & Anti-Phishing Protection ✔️ Vulnerability Assessment & Penetration Testing (VAPT) ✔️ Cloud Security (AWS, Azure & Microsoft 365) ✔️ Security Awareness Training ✔️ Digital Forensics & Incident Response ✔️ Identity & Access Management (IAM) ✔️ Zero Trust Security ✔️ Secure Access Service Edge (SASE) ✔️ Compliance & Risk Assessment (ISO 27001, NIST, CIS) <br>Business Continuity & Disaster Recovery Solution. Keep your business running during unexpected disruptions with resilient continuity and recovery solutions.<br>✔️ Business Continuity Planning (BCP) ✔️ Disaster Recovery Planning (DRP) ✔️ Business Impact Analysis (BIA) ✔️ Disaster Recovery as a Service (DRAAS) ✔️ Backup Strategy & Recovery Testing✔️ Recovery Automation & Orchestration ✔️ Cloud Disaster Recovery ✔️ High Availability & Failover Solutions ✔️ Business Continuity Compliance Consulting <br><br>Cloud & Digital Transformation Accelerate innovation with secure, scalable cloud solutions.<br>✔️ Microsoft Azure Solutions ✔️ Amazon Web Services (AWS) ✔️ Microsoft 365 Migration & Deployment ✔️ Hybrid Cloud Infrastructure ✔️ Cloud Security & Governance ✔️ Cloud Backup & Migration ✔️ Infrastructure Modernization <br>Consultation Services Leverage expert advisory services to strengthen your IT infrastructure, cybersecurity posture, and business resilience.✔️ Cyber Security Consulting ✔️ IT Infrastructure Consulting ✔️ Digital Transformation Strategy ✔️ Cloud Migration & Cloud Strategy ✔️ Business Continuity Consulting ✔️ Disaster Recovery Consulting ✔️ IT Risk Assessment & Management ✔️ Governance, Risk & Compliance (GRC) ✔️ ISO 27001, ISO 22301 & NIST Advisory ✔️ Security Architecture & Design ✔️ Security Gap Assessment ✔️ Technology Roadmap Development ✔️ IT Audit & Compliance Readiness ✔️ Network & Infrastructure Assessment ✔️ Virtual CIO (VCIO) Advisory Services ✔️ Vendor Evaluation & Technology Selection ✔️ Security Policy & Procedure Development ✔️ Data Protection & Privacy Consulting ✔️ Security Awareness & Executive Workshops ✔️ Business Process & IT Optimization.<br>???? Requirements✔️ 5 years of experience in Cyber Security, Managed Services, Cloud, or Enterprise IT Sales ✔️ Proven track record in account management and business development ✔️ Strong understanding of cybersecurity and managed service offerings ✔️ Excellent communication, negotiation, and relationship-building skills ✔️ Experience working with enterprise and mid-market customers ✔️ UAE market experience preferred ✔️ UAE Driving License is an advantage<br>???? Why Join Us?✅ Competitive Salary & Incentives ✅ Career Growth Opportunities ✅ Exposure to Leading Cyber Security Technologies ✅ Work with Enterprise Customers Across the UAE ✅ Dynamic and Professional Work Environment???? Interested candidates may send their updated CV to Nafisa@bcs-me.com

Brand Operations Manager – Dubai<br>Role Overview<br>We are looking for a Brand Operations Manager with strong apparel and fashion retail experience to manage the day-to-day execution of the brand across retail channels. The role will ensure that brand strategies are effectively translated into commercial and operational execution, while driving sales, improving store performance, maintaining brand standards, and coordinating cross-functional activities across merchandising, retail, marketing, supply chain, and operations.<br>Key Requirements<br>Bachelor's degree in Business, Fashion, Marketing, Retail Management, or a related field.5–8+ years of experience in apparel/fashion retail, brand operations, retail operations, or commercial management. Strong understanding of the apparel/fashion retail business and the full retail operating cycle. Experience working with Buying & Merchandising, Retail Operations, Marketing, VM, and Supply Chain teams. Strong commercial understanding with experience managing and interpreting sales and retail KPIs. Proven ability to manage multiple stakeholders and drive execution across functions. Strong analytical, problem-solving, organizational, and project management skills.

Exciting Opportunity!!! BUSINESS DEVELOPMENT MANAGERS & EXECUTIVES OPPORTUNITY!!!<br>Next Hire Management Consultancies are hiring Experiences Business Development Executive for their International Client in Freight Forwarding for UAE. <br>Urgent Hiring !!! Urgent Hiring !!! <br>Candidates with Freight Forwarding experience is a must and they must be in Dubai and Abu Dhabi only and Willing to relocate if required. <br>This Job is only for Business Development Manager with Experience in Freight Forwarding industry only.<br>Job Description:<br>The Job role is to gain and develop business from new customers in order to exceed predefined targets set by the Management. The individual is directly responsible for volume/revenue/GP growth across all products in Sea/Air/Land freight.<br>Main responsibilities:<br>• Develop import, export & cross-trade business across all products, by onboarding newcustomers.• Exceed targets as predefined by head of sales by contributing and achievingannual Budget.• Maintain a robust pipeline with full growth potential of all target & prospect accounts, considering focus vertical markets set by the company.• Ensure all opportunities are fully up-to-date in pricing/opportunity in the CRM on daily bases.• Provide continuous feedback on rates and market conditions to pricing team.• Maintain CRM inputs for all client activities, updates to be done at least once a week.• Ensure 100% data quality throughout in CRM.• Assist in setting up agendas for visitors by setting up relevant & appropriate customermeetings.• Actively participate in initiatives, special focuses & projects as assigned by head of sales.• Achieve GP minimum 3-4 times of your target salary.<br>Job Requirements:<br>Experience in business development in the freight forwarding industry. Minimum 2-4 years’ experience in freight forwarding Sales (Air and Sea). Must have existing customer base from the respective market. An understanding of logistics operations and Freight industry, products & services. Valid Driving License is a must. Competitive Salary

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add a Social Media Manager to our EMEA team.<br>OVERVIEW:<br>We are seeking a Social Media Manager, Middle East (situated in the Dubai office) to contribute to the development and execution of a best-in-class social strategy for Shark Ninja EMEA. You will ensure our brand vision and stories reach our target customers, strengthening our brand identity. You will be responsible for audience and engagement growth across all channels, ultimately increasing our brand awareness and traffic.<br>We are looking for a visionary, someone who understands how to connect with our audience and ideating new ways of communicating the many aspects of the Shark Ninja story. It is essential that you are passionate about storytelling and visuals and truly driven to own and build the brand. You are a digital native with an intuitive understanding of how users interact in a digital environment. You will be a part of a growing team and will be willing to share your expertise and multitask with a collaborative nature. Working at Shark Ninja is a challenging and extremely rewarding experience for someone who is open to facing each day with an open mind.<br>Key Responsibilities:Plan and deliver a social content plan that will enable Shark Ninja EMEA to bring key product and brand messaging to life in a way that feels authentic Daily management of all channel operations including daily publishing and posting of content across all platforms and engaging with our social community Deliver Shark Ninja EMEA’s social media strategy, driving social media follower growth with a content pipeline that is aligned to our target customer Own the look and feel of our social channels, aligning with brand creative vision in aesthetic, copy, tone of voice and relevancy Bring in cultural relevancy of the Middle East market ensuring the global strategy is articulated locally and speaks to local audiences. Collaborate with the creative team, playing a key part in delivering excellent 360 brand campaigns across product launches, collaborations, and special projects Work closely with online trading and digital marketing providing support on creative paid formats and media plans Drive all aspects of social media interaction between customers and the company and ensure a positive customer engagement and customer service experience. Monitor the social channels and work closely with customer service to effectively manage community engagement Develop new relationships and manage ongoing partnerships with influencers and ambassadors Work closely with agency partners aiding with briefing and project management. Help to develop content through internal resource management, and low-level content creation from ideation, through to production and delivery. Create daily/weekly/monthly reporting on social media metrics, engagement, and recommendations to optimize our social presence using relevant analytical tools such as Google Analytics and others Report on social trends, leading development of new and exciting social marketing initiatives and tools for the business Campaign Development & Execution Plan and execute integrated social campaigns that spotlight products’ key features, benefits, and innovations. Tailor global brand initiatives for local relevance in the Gulf region, ensuring cultural resonance and platform fit. Brief and manage campaign content production in collaboration with creative, PR, and media teams. Influencer Marketing & Content Partnerships Identify, onboard, and manage influencers and creators across Tik Tok, Instagram, You Tube, and Snapchat in the UAE and KSA. Create strong campaign briefs focused on clear product messaging and feature highlights. Oversee influencer content creation, ensuring brand tone, messaging consistency, and alignment with regional preferences. Measurement & Optimization Track campaign performance and KPIs in real-time, adjusting tactics as needed to improve reach and effectiveness. Analyze post-campaign performance and generate actionable insights for future campaigns. Share reports and key learnings with global and regional stakeholders.<br>Experience, Qualification and Skills:7+ years of experience in social media strategy, campaign leadership, or influencer marketing—preferably within consumer brands or fast-paced digital environments. Deep understanding of the UAE and KSA digital ecosystems, with proven success in driving localized campaigns that resonate culturally. Strong background in managing creators, producing engaging short-form content, and driving social performance across key platforms. Data-driven mindset with experience in social reporting, insights generation, and performance optimization. Exceptional communication, leadership, and project management skills; ability to drive cross-functional alignment. Fluency in Arabic and English; cultural sensitivity and market fluency are critical.

Location: Dubai Please note: This position is open to candidates currently residing in the UAE. Candidates applying from outside the UAE or requiring relocation to Dubai will not be considered. Years of experience: 8-10 years Title: Business Development Driving License: Mandatory Arabic Language Proficiency: Preferred (added advantage)<br>About UpGrad: up Grad Enterprise helps organizations build stronger teams, making talent a key part of their strategy. We offer solutions across data, technology, AI, and core skills, including programs to quickly fill workforce gaps, specialized academies for digital and functional expertise, and leadership journeys that prepare executives for change. <br>Key Responsibilities:● New Business Development: Identify, prospect, and acquire new clients to achieve sales targets and expand the company's customer base.● Hunting and Acquisition: Proactively seek out and engage potential clients through various channels, including cold calling, networking, and attending industry events.● Sales Strategy: Develop and implement effective sales strategies and plans to target and secure net new logos.● Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within target organizations.● Needs Assessment: Understand clients' business needs and challenges to tailor UpGrad Enterprise's solutions to meet their requirements.● Presentations and Demos: Conduct compelling presentations and product demonstrations to showcase the value and benefits of UpGrad Enterprise's offerings.● Negotiation and Closing: Lead negotiations and close sales deals to achieve or exceed sales quotas.● Market Intelligence: Stay up-to-date with industry trends, market conditions, and competitorsto identify new business opportunities and maintain a competitive edge.● Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure seamless delivery and customer satisfaction.● Reporting: Provide regular updates and reports on sales activities, pipeline status and progress towards targets.

01. ABOUT THE COMPANY<br>Dizzaract is a product-driven company operating at the intersection of gaming, digital platforms, and AI. We build and scale multiple products, including FAR Labs & Gamed — each exploring a different space, yet united by a shared approach: moving fast, staying curious, and focusing on things that people actually use. We operate as a collaborative, non-hierarchical team where ideas are valued based on their impact, not their origin, and where AI is embedded across everything we build, from infrastructure to product decisions.<br>02. ABOUT THE ROLE<br>FAR Labs is building an AI-native engineering organisation where AI is embedded into how we design, build, test, and operate products. You’ll help define what a high-performing engineering team looks like when every engineer is deeply AI-enabled — and continuously improve how we work as these tools evolve.<br>We’re looking for an Engineering Manager to strengthen the FAR Labs engineering organisation and work directly with our CTO & Co-Founder. This role sits between engineering, product, and business. You will own the day-to-day effectiveness of the engineering organisation: team structure, delivery, engineering processes, performance management, hiring, and development of the team.<br>Your role is to make sure the engineering organisation executes around that direction effectively — with clear ownership, strong teams, predictable delivery, and high engineering standards. This is a hands-on leadership role for someone who understands technology deeply, can challenge senior engineers and technical leads, and knows how to build an engineering environment where people perform and grow.<br>03. WHO YOU ARE<br>Experienced Engineering Leader: You have a strong software engineering background combined with several years of experience leading engineering teams, senior engineers, and technical leads. Technically Credible: You understand modern software architecture, distributed systems, cloud infrastructure, CI/CD, observability, reliability, and software development practices well enough to challenge technical decisions and support strong engineers. Execution-Focused: You know how to turn business and product priorities into clear engineering plans, remove blockers, manage dependencies, and keep teams moving toward releases. People Manager: You are comfortable with hiring, performance management, development conversations, difficult feedback, team changes, and creating clear expectations for engineers. Systems Thinker: You naturally look at team structure, processes, ownership, communication, and delivery as connected parts of one engineering system. Product & Business Mindset: You understand that engineering exists to solve real product and business problems, and you can communicate technical trade-offs clearly to non-technical stakeholders. Builder: You are comfortable creating processes and structures from scratch rather than relying on established corporate systems.<br>04. RESPONSIBILITIES<br>Engineering Leadership: Lead, coach, and develop engineers and engineering leads across FAR Labs, creating a culture of ownership, accountability, transparency, and high performance. Engineering Organisation: Structure engineering into effective teams based on products, technical domains, priorities, and available capacity. Define clear ownership and responsibilities across teams and individuals. Delivery & Releases: Own engineering execution across projects and releases. Track progress, blockers, dependencies, risks, and timelines and ensure leadership has clear visibility into delivery. Engineering Processes: Build and continuously improve planning, estimation, development, code review, testing, release, retrospective, and incident-management processes. Velocity & Performance: Identify bottlenecks affecting engineering velocity and systematically remove them while maintaining strong quality and reliability standards. People Management: Own regular 1:1s, performance reviews, development plans, feedback cycles, performance improvement, and career development across the engineering organisation. Hiring & Team Building: Partner with the CTO and People team on workforce planning, hiring, interviewing, onboarding, performance management, and offboarding. Product & Business Alignment: Work closely with Product and Business teams to translate priorities into engineering plans and make sure engineers understand both what they are building and why. Technical Excellence: Partner with the CTO and technical leads to maintain strong standards around architecture, code quality, scalability, security, reliability, technical debt, and maintainability. Infrastructure & Reliability: Ensure strong engineering practices around CI/CD, cloud infrastructure, monitoring, observability, incident response, and production reliability. Engineering Metrics: Introduce and track meaningful metrics around delivery, quality, reliability, capacity, and engineering performance.<br>05. REQUIREMENTS<br>7+ years of software engineering experience.3+ years of experience managing engineering teams in a technology company. Previous experience managing Senior Engineers, Tech Leads, or multiple engineering teams. Strong technical background with solid understanding of modern software architecture, distributed systems, cloud infrastructure, CI/CD, observability, and system reliability. Proven experience building or improving engineering processes and team structures. Strong experience managing software delivery from planning through production. Experience with hiring, onboarding, performance management, employee development, and difficult performance decisions. Ability to manage technical debt while balancing short-term product priorities with long-term engineering quality. Strong understanding of Agile software development principles and modern engineering practices. Experience working closely with Product, Business, and other cross-functional stakeholders. Strong analytical and problem-solving skills with the ability to make decisions in fast-moving environments. Experience scaling an engineering organisation or building engineering processes in a startup or scale-up environment is a strong plus. Experience in AI, ML infrastructure, distributed systems, developer infrastructure, or technically complex products is a plus. English level: Advanced (C1).<br>06. WHAT YOU WILL LEARNEngineering Scale: How to structure and scale an engineering organisation around rapidly evolving AI products and infrastructure. AI Infrastructure: Exposure to distributed AI systems, infrastructure, compute, and emerging technologies across the FAR Labs ecosystem. Engineering Leadership: Building engineering systems where team structure, processes, performance, and delivery evolve together as the organisation grows. Product & Technology Strategy: Working closely with a technical founder and leadership team to understand how engineering decisions translate directly into product and business outcomes.<br>07. WHAT WE OFFERReal ownership and direct impact on the structure and performance of the FAR Labs engineering organisation. Direct collaboration with the CTO & Co-Founder and senior leadership team. The opportunity to shape engineering processes, team structure, hiring, and ways of working. Hands-on exposure to technically challenging AI, infrastructure, and distributed systems problems. Fast execution, low bureaucracy, and a highly collaborative, idea-driven team. Competitive salary with performance-based incentives.24 days annual leave, plus public holidays. Health insurance. Modern office in Yas Creative Hub. Continuous learning through real-world problem solving — not just theory. The opportunity to influence both engineering execution and product direction. A diverse, open-minded team where ideas are genuinely heard.

Job Description: Business Development Manager (BD) - Trad Fi Track<br>Region: UAE<br>Job Positioning Responsible for the Business Development and channel construction of Coin W Trad Fi products in the Middle East region, with a focus on advancing the establishment of agency networks and user growth in the Middle East markets, and driving the large-scale implementation of the Trad Fi business.<br>Job Responsibilities<br>Channel Expansion and Management-Responsible for the recruitment, training, and daily management of agents and channel partners for Trad Fi products in target markets-Establish and manage a multi-level agent system, formulate channel incentive policies, and drive agents to continuously bring in valid trading users<br>User Conversion Strategy Execution-Develop differentiated BD promotion plans for different types of user groups (stock users in the crypto circle, traditional forex users, and traditional stock users)-Focus on promoting channel docking in the following directions:a. Crypto KOLs/Community Leaders: Rapidly Activate Trad Fi Trading Through Existing Agent Resourcesb. Forex Introducer Community (MT4/MT5 Vertical): Leverage the product's parity with MT5 to drive mass migrationc. Traditional stock margin trading/private equity institutions: Exploring conversion paths for existing customers<br>Market Intelligence and Competitive Analysis-Track regulatory updates, competing product movements, and changes in user demands in the market, and provide timely feedback to the operations and product teams-Develop a regional BD-specific strategy tailored to the strong short-selling demand in the Middle East market<br>XFN Collaboration-Collaborate with the operations team to design channel-exclusive campaigns (such as trading competitions and rebate incentives) to boost channel engagement-Communicate product requirements from agents and users to the product team, and drive the iteration of Trad Fi features<br>Job Requirements Have sales/agent management experience in the foreign exchange industry (MT4/MT5 brokers) and are familiar with the resources of the foreign exchange agent circle Or have access to channel resources in the traditional stock/ margin financing industry, and understand the trading habits and needs of investor groups Knowledge of the crypto industry<br>Soft Skills Excellent business negotiation and resource integration capabilities, with the ability to independently manage the entire process from channel development to implementation and conversion Have a certain understanding of the crypto regulatory environment and user ecosystem in the Middle East market Strong self-motivation and adaptability to result-oriented performance assessments

Scope of Work:The Franchise Manager will lead franchise business development, focusing on acquiring new franchise partners and managing existing ones to achieve brand growth and profitability. This role requires strong commercial acumen, negotiation skills, and operational understanding of restaurant business performance. The position ensures alignment of franchise operations with Group standards, profitability targets, and strategic objectives.<br>Job Responsibilities: 1. ldentify, evaluate, and recruit potential franchise partners aligned with the Company's strategic growth objectives.2. Develop and execute franchise sales plans to expand the brand's footprint locally and internationally.3. Prepare and deliver detailed franchise proposals, presentations, and investment documents tailored to potential investors,4. Conduct market research, feasibility studies, and financial modelling to assess franchise opportunities.5. Lead negotiations with prospective franchisees and collaborate with legal and finance teams to finalize franchise agreements.6. Represent the company at trade fairs, exhibitions, and industry networking events to promote franchise opportunities.7. Manage the full onboarding process for new franchisees, including site selection, design and layout coordination, brand orientation, procurement planning, and operational setup.8. Ensure all franchise partners adhere to Company standards for restaurant design, equipment, and service excellence.9. Provide ongoing training and operational guidance to new and existing franchisees.10. Collaborate with the operations, marketing, and supply chain teams to ensure seamless restaurant openings and consistent business support.11. Monitor and evaluate franchisee operations to ensure compliance with brand standards, SOPs, and customer experience expectations.12. Review franchisees' P&L- reports, identify performance gaps, and recommend corrective actions to improve profitability.13. Conduct periodic operational audits and compliance checks to safeguard brand integrity.14. Ensure timely renewal and updating of all franchise-related contracts and legal documentation.15. Monitor compliance with UAE laws, regulatory requirements, and internal Company policies.15. Act as the primary point of contact for all franchise partners, maintaining regular communication and strong business relationships.17. Support franchisees in marketing, promotions, and local brand activation to drive sales growth.18. Provide continuous mentorship and guidance to franchise partners to enhance operational efficiency and customer satisfaction.19. Coordinate with finance for royalty management, fee collection, and reconciliation of franchise-related financial obligations.20. Organize and l€!ad franchise review meetings to evaluate performance, share updates, and plan future growth.<br>Qualification:Bachelor's or Master's degree in Business Administration, Marketing & or Hospitality Management. Minimum 8-10 years of experience in franchise management or business development within the F&B industry. Strong commercial acumen and experience in franchise sales, operations, and business relationship management.ln-depth understanding of restaurant operations, P&L analysis, and profitability management. Excellent communication, presentation, and negotiation skills. Strong leadership and team development capabilities. Proficient in MS Office, CRM, and ERP systems.<br>Salary : Max: AED20K Depends On Experience+ Incentives + Other Benefits as per UAE Law. Ability to travel within and outside the UAE as required. Able to join immediately. Arabic speakers preferred. Willing to relocate - Al Ain.

Please note: This is not an account management or customer service role. <br>This is a pure business development position focused on winning new clients and generating new business opportunities.<br>We are looking for an experienced Business Development Manager to join Kinetic. This role is ideal for a driven sales professional who enjoys opening doors, building long-term business relationships, and creating new opportunities. Success in this role requires resilience, commercial awareness, and, most importantly, a high level of integrity, honesty, and professionalism. We are looking for someone who builds trust with clients, represents our business with credibility, and takes pride in delivering on their commitments.<br>Key responsibilities:Identify and secure new clients across the sectors we support. Proactively generate new business through calls, networking, referrals, and face-to-face meetings. Build relationships with key decision-makers and understand their recruitment needs. Attend industry events and networking opportunities to develop new business. Prepare and deliver presentations on our recruitment services. Develop long-term client relationships while maintaining high levels of customer satisfaction. Achieve agreed revenue targets and business development KPIs. Monitor market trends, competitor activity, and emerging opportunities.<br>To be successful, you will need to meet the following:Proven track record of achieving or exceeding sales targets in a business development role. Strong business development, negotiation, and relationship-building skills. Confident communicator with excellent presentation and influencing abilities. Self-motivated, disciplined, and results-driven with a proactive approach. Resilient and comfortable with cold calling, networking, and developing new business. Able to manage the full sales cycle from prospecting through to closing. Honest, trustworthy, and professional, with a reputation for acting with integrity and building lasting client relationships. A collaborative team player who contributes to the success of the wider business.<br>Required Qualifications/Experience::Must have a minimum of 5 years proven sales and business development experience. Must have a minimum of 2 years B2B sales experience within the UAE. Currently based in Dubai. Excellent verbal, written, and presentation skills. Experience within the recruitment industry is preferred. All applications will be treated confidentially. ***Please note that suitable candidates will be contacted within 5 days. If you are not contacted by us, please consider your application unsuccessful on this occasion***

Job Purpose The Business Development Manager at Boundless is responsible for driving growth by identifying and securing new business opportunities while maintaining strong relationships with existing clients. Leveraging extensive experience in the recruitment industry, the BDM will expand the client portfolio, and ensure the delivery of exceptional recruitment services aligned with Boundless’s values and strategic goals.<br>Key Responsibilities Client Acquisition and Portfolio Expansion Identify and pursue new business opportunities to expand Boundless’s client base, targeting key industries and sectors. Build strong, long-term relationships with clients, understanding their hiring needs and providing customized recruitment solutions. Conduct market research to identify trends, prospective clients, and competitive positioning within the recruitment industry. Revenue Growth and Sales Achieve and exceed revenue targets by developing and executing effective sales strategies. Prepare and deliver compelling proposals, presentations, and contracts to potential clients. Negotiate terms, pricing, and contracts to align with client requirements while optimizing profitability. Maintain and update a pipeline of opportunities, ensuring accurate forecasting and reporting. Strategic Market Development Analyze market trends and competitor activities to identify new opportunities for Boundless’s services. Collaborate with internal teams to align business development strategies with agency objectives. Proactively contribute to strategic planning, offering insights into emerging industries and opportunities. Collaboration and Service Excellence Work closely with the recruitment team to ensure client requirements are met with precision and timeliness. Act as the primary point of contact for client escalations, providing resolution and maintaining satisfaction. Provide feedback to improve service delivery, recruitment processes, and overall client experience. Networking and Branding Represent Boundless at industry events, networking forums, and client meetings to enhance brand visibility. Develop partnerships with key stakeholders and leverage networks to generate leads and referrals. Promote Boundless through marketing initiatives, workshops, and thought leadership activities.<br>Key Performance Indicators (KPIs) Growth in new client acquisitions and revenue generation. Retention and satisfaction levels of existing clients. Conversion rate of leads to successful contracts. Achievement of quarterly and annual business development targets. Contribution to Boundless’s market positioning and reputation.<br>Qualifications and Experience Bachelor’s degree in Business Administration, Sales, or a related field. Minimum of 5 years of experience in business development within the recruitment industry. Proven track record of achieving and exceeding sales targets. Strong understanding of recruitment services, client needs, and industry trends. Demonstrated expertise in building and maintaining client relationships.<br>Skills and Competencies Communication: Exceptional verbal and written communication and presentation skills. Sales and Negotiation: Strong ability to close deals and secure long-term contracts. Strategic Thinking: Analytical skills to identify opportunities and design effective strategies. Networking: Proficiency in leveraging professional networks to generate leads and opportunities. Collaboration: Ability to work closely with recruitment teams to ensure seamless service delivery. Technology: Proficiency in CRM tools, recruitment software, and Microsoft Office Suite.<br>Additional Requirements Availability to travel for client meetings, events, and conferences. Established network within the recruitment and staffing industry is an advantage.

CRM & Clienteling Manager Location: Dubai, UAEReports to: General Manager / Owner The Role This is a hands-on, build-from-scratch role. You will own our customer database end to end: extracting and cleaning data from POS, segmenting our client base, designing clienteling playbooks, and — critically — driving data-capture discipline on the shop floor across all stores. You will be measured on capture rate, repeat purchase rate, and revenue from client outreach. This is not a strategy or vendor-management role. You will pull the data yourself, build the segments yourself, and train store teams in person. Responsibilities Audit, extract, and clean customer data from POS across all stores; build and maintain a single unified client database. Design and run RFM segmentation (VIP, repeat, lapsed, one-time tourist) and produce monthly insights for management, including top-client revenue concentration, reactivation opportunities, and brand cross-shopping. Build and run clienteling programs via Whats App Business and email, including post-purchase follow-up, new-arrival outreach, lapsed-client reactivation, and VIP event invitations. Set data-capture targets per store (name, phone, consent, purchase detail on 80%+ of transactions), train store teams, and audit compliance weekly on the floor. Ensure all data capture and outreach complies with UAE PDPL, including consent at capture and opt-out handling. Select and implement a low-cost CRM/clienteling tool suited to our scale and own it end to end. Track and report ROI, including repeat rate, reactivation revenue, and average spend by segment. Requirements5–8 years in retail CRM or clienteling, with at least 3 years in luxury/premium fashion or jewelry. GCC experience strongly preferred. Advanced Excel required; SQL or equivalent ability to work with raw POS exports strongly preferred. Proven, measurable results from clienteling campaigns you personally ran. Be ready to show numbers such as repeat-rate lift and reactivation revenue. Demonstrated success improving data-capture discipline in stores — you have trained and held retail teams accountable, not just managed a system. Working knowledge of Whats App Business and at least one CRM platform (Zoho, Hub Spot, Salesforce, or a clienteling app). Comfortable operating independently without a team or big budget. Nice to Have Experience at a GCC multi-brand luxury operator. Arabic and/or Russian language skills. Familiarity with UAE PDPL / data-privacy compliance in practice. Experience serving both resident and tourist luxury clientele. What We Offer Ownership of a greenfield function with direct access to ownership — your results are visible immediately. A portfolio of globally recognized brands and an established high-value client base. Competitive salary commensurate with experience. Performance bonus tied to repeat/reactivation revenue.

???????? WE’RE HIRING: COMMERCIAL FINANCE MANAGER ????????United Arab Emirates | Mid-Level / Senior Opportunity???? DRIVE PROFITABILITY. SHAPE STRATEGY. TURN FINANCE INTO BUSINESS IMPACT. Are you a commercially minded finance professional with strong analytical and business-partnering skills? We’re looking for a Commercial Finance Manager to provide financial insight, support strategic decisions, improve profitability, and partner with business leaders across key functions.???? Position: Commercial Finance Manager???? Location: United Arab Emirates???? Department: Finance / Commercial Finance???? Career Level: Mid-Level / Senior???? Work Environment: Corporate / Commercial Finance???? ROLE RESPONSIBILITIES???? Lead budgeting, forecasting, and financial planning activities.???? Analyse revenue, costs, margins, profitability, and commercial performance.???? Develop financial models and business cases to support strategic decisions.???? Provide commercial insights to senior management and business leaders.???? Partner with Sales, Marketing, Operations, and Procurement teams.???? Monitor pricing, revenue performance, cost efficiency, and key financial KPIs.???? Conduct scenario analysis and evaluate potential business opportunities.???? Identify cost-saving and revenue-growth opportunities.???? Prepare management reports, dashboards, and performance reviews.???? Drive improvements in financial processes, reporting, and commercial decision-making.???? QUALIFICATIONS✅ Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field is preferred.✅ 3+ years of experience in commercial finance, FP&A, financial analysis, or a related role preferred.✅ Strong financial modelling, budgeting, and forecasting skills.✅ Advanced Excel and experience with financial reporting tools.✅ Knowledge of Power BI or other business intelligence tools is an advantage.✅ Strong commercial awareness and business acumen.✅ Excellent analytical and problem-solving abilities.✅ Strong communication and stakeholder-management skills.✅ ACCA, CIMA, CPA, CFA, or equivalent qualification is an advantage.???? WHY JOIN US????? Influence important commercial and financial decisions.???? Work closely with senior business leaders.???? Drive profitability, efficiency, and sustainable growth.???? Collaborate with diverse cross-functional teams.???? Develop strong commercial leadership and strategic finance expertise.???????? Build long-term career opportunities within the UAE’s dynamic business environment.???? APPLY NOW!???? Ready to turn financial insight into commercial impact? Join us as a Commercial Finance Manager and help drive smarter decisions, stronger profitability, and sustainable business growth across the UAE. ????????????????????

Job Purpose<br><br>At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and to contribute to the success of Emirates Group.<br><br>Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.<br><br>The Agile Delivery Manager is responsible for planning, leading, organising and motivating scrum teams, either within a Release Train or outside, to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid methods, in a fast paced environment that may involve multiple business units.<br><br>In This Role You Will<br><br>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team. Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles. Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution. Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs. Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. Scrum Desk, JIRA, etc.). Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware. Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements. Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders. Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY. Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.<br><br>Qualification<br><br>To be considered for the role, you must meet the below requirements:<br><br>Degree in Computer Science or equivalent Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation. Experience in agile delivery within the context of a large technology change programmes.<br><br>Knowledge/skills<br><br>Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline. Well-versed in the use of tools of software delivery e.g. Service Now ITBM, MS OFFICE suite, JIRA, Confluence etc. Good architectural knowledge of large scale systems. Ability to effectively communicate specialist information in an understandable format to all stakeholders. Excellent communication skills, focusing on core scrum values of openness, honesty and respect. Hands-on leader with strong people skills.<br><br>Leadership Role: Yes<br><br>Salary & benefits<br><br>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

Who Are We❓<br><br>We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.<br><br>We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.<br><br>The Job in a Nutshell????<br><br>We are looking for an experienced Enterprise Account Manager (also referred to as Senior Key Account Manager) to own one of Servme's most valuable relationships. Rather than managing a broad portfolio, this is a dedicated, hands-on role responsible for retaining, deepening, and growing just 1-2 flagship hotel or enterprise accounts, building intimate knowledge of the client's operations, stakeholders, and goals to maximize value on both sides. Success in this role means "harvesting and growing" the account: expanding Servme's footprint across additional venues, modules, and services, while protecting the relationship against churn and competitive displacement. This requires a consultative, embedded-partner mindset — closer to a strategic account director than a traditional account manager.<br><br>What Will You Do❓<br><br>Responsibilities:<br><br>Here it is as bullet points, grouped the same way but without section headers:<br><br> Serve as the single, dedicated point of contact for major hotel/enterprise accounts, building deep, trusted relationships with both property-level and group-level stakeholders Develop an intimate understanding of each account's organizational structure, decision-making process, and strategic priorities Act as an embedded partner, maintaining a regular on-site or high-touch presence to stay ahead of emerging needs Build multi-threaded relationships across operations, F&B, IT, and procurement functions within each account Identify and execute opportunities to expand Servme's footprint within each account — additional venues/properties, new modules, upgraded packages, and add-on services Build and execute account growth plans with clear targets for expansion revenue and rollout across additional sites Lead commercial conversations on upsell, cross-sell, and contract expansion, partnering with Commercial leadership on pricing and negotiation Track and report on expansion pipeline and forecast revenue growth within assigned accounts Own retention for assigned accounts, proactively identifying risk signals and acting quickly to resolve them Run regular business reviews (QBRs) with senior client stakeholders to demonstrate value delivered and realign on priorities Manage renewal cycles end to end, ensuring on-time, favorable outcomes Monitor account health metrics (usage, satisfaction, support tickets) and intervene proactively Act as the client's internal advocate, escalating and coordinating with Product, Support, and Engineering to resolve issues quickly Partner with the Team Lead - SMB Account Management to align on retention and growth best practices across the wider Account Management function Coordinate with Marketing and Product on account-specific initiatives, case studies, or co-marketing opportunities where appropriate Maintain accurate, up-to-date account records and activity in the CRM Provide regular updates to leadership on account status, growth pipeline, and renewal timing Own accurate revenue forecasting for assigned accounts <br><br>Requirements<br><br>What Are We Looking For❓<br><br>6+ years of experience in key/strategic account management, enterprise customer success, or client- facing commercial roles, ideally within Saa S or hospitality tech Proven experience managing and growing large, complex, multi-site accounts (hotel groups, F&B chains, or similar) Strong track record of expansion revenue generation: upsell, cross-sell, and multi-site rollout Comfortable operating as a dedicated, embedded partner to a small number of high-value clients, rather than managing a broad book of business Confident engaging senior stakeholders (Director level and above), including in hospitality operations, IT, and procurement Excellent relationship-building, negotiation, and executive communication skills Data-driven approach to tracking account health and growth metrics Fluency in English and Arabic required (French is a plus) Willingness to travel regularly to client properties Highly proactive, entrepreneurial, and comfortable owning outcomes with a high degree of autonomy<br><br>What We Offer You❗<br><br>We believe you will love working at Servme!<br><br>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups We offer highly competitive compensation packages, including bonuses and the potential for shares We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company