Programming in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st&nbsp;largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>We are seeking an experienced Lead Structural Engineer – Design Review with a very strong background in steel structures and extensive experience in structural design and independent technical design review. The ideal candidate will have significant experience with complex and advanced structural systems, particularly steel structures, and will be capable of leading high-level design reviews for major building projects.</span></p><br><p><span>Location: Abu Dhabi or Dubai, UAE</span></p><br><span>Key Responsibilities</span><ul><li><span>Lead independent technical design reviews of complex steel and reinforced concrete building structures.</span></li><li><span>Provide expert assessment of advanced steel structural systems, including long-span structures, special and complex connections, composite systems, steel trusses, and atypical structural configurations.</span></li><li><span>Conduct independent technical assessments comparable to CAT-2/CAT-3 design reviews, including performing self-check calculations and verifying the safety, stability, and compliance of structural designs.</span></li><li><span>Identify and document required design modifications and provide technical recommendations, including certification confirming the design is safe and compliant where required.</span></li><li><span>Review structural calculations, drawings, specifications, design assumptions, and supporting technical documentation.</span></li><li><span>Assess soil–structure interaction (SSI) assumptions, settlement predictions, lateral soil pressure considerations, and the compatibility between structural and geotechnical design inputs.</span></li><li><span>Review and assess façade structural systems, including unitized/stick systems, steel-supported façades, tension structures, and cladding support frames.</span></li><li><span>Ensure structural designs comply with applicable international standards, including SBC, AISC, ASCE, ACI, BS/Eurocodes, IBC, and ASTM.</span></li><li><span>Prepare detailed design review reports, technical memoranda, correspondence, and technical recommendations.</span></li><li><span>Provide technical support to the client during tendering, construction, design development, and value engineering stages.</span></li><li><span>Review proposed design changes and value engineering solutions to ensure structural safety, compliance, and constructability.</span></li><li><span>Coordinate with multidisciplinary teams, consultants, contractors, and other stakeholders to resolve complex structural design and interface issues.</span></li><li><span>Provide technical leadership and guidance on structural engineering matters throughout the project lifecycle.</span></li></ul> <br><strong>Qualifications</strong><br><span>Qualifications &amp; Experience</span><ul><li><span>Bachelor’s Degree in Civil or Structural Engineering is required.</span></li><li><span>Master’s Degree in Structural Engineering or a related discipline is highly preferred.</span></li><li><span>Minimum 20 years of professional experience in structural engineering, with a strong combination of structural design and design review experience.</span></li><li><span>Extensive experience in the design and review of steel and reinforced concrete buildings, with particularly strong expertise in steel structures.</span></li><li><span>Minimum 15 years of experience in a consultancy environment is preferred.</span></li><li><span>Previous experience in a senior/lead structural engineering position within the last 7 years will be highly advantageous.</span></li><li><span>Proven experience undertaking independent technical/design reviews, preferably CAT-2/CAT-3 or equivalent.</span></li><li><span>Chartered Engineer (CEng – UK) and/or Professional Engineer (PE – USA) is required.</span></li><li><span>Strong knowledge of international structural design codes and standards, including SBC, AISC, ASCE, ACI, BS/Eurocodes, IBC, and ASTM.</span></li><li><span>Strong analytical, technical report writing, communication, and stakeholder management skills.</span></li></ul> </div>

<ul><li><p>Supervise installation, testing, commissioning, and handover of Instrumentation & Control (I&C) systems in accordance with project specifications and contract requirements.</p></li><li><p>As Consultant, ensuring contractor compliance with approved drawings, method statements, quality standards, and HSE requirements.</p></li><li><p>Review and approve I&C-related shop drawings, material submittals, RFIs, method statements, ITPs, and commissioning procedures.</p></li><li><p>FAT, SAT, loop checks, functional testing, and commissioning activities for PLC, SCADA, RTU, telemetry, and field instrumentation systems</p></li><li><p>Monitor contractor progress, identify technical issues, and recommend corrective actions to maintain project schedules.</p></li><li><p>Coordinate with Civil, Mechanical, Electrical disciplines to ensure successful system integration.</p></li><li><p>Review inspection reports, calibration certificates, testing records, as-built drawings, O&M manuals, and commissioning documentation.</p></li><li><p>Participate in site inspections, progress meetings, and technical coordination meetings with clients and contractors.</p></li><li><p>Prepare progress reports and provide technical support to the Resident Engineer and Project Manager.</p></li><li><p>Ensure successful commissioning, performance testing, and final acceptance of I&C systems for water and wastewater infrastructure projects.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>10 - 15 years Experience</strong> on Siemens, Rockwell Automation, PLC and Emerson DCS, Microsoft Office Suite (Word, Excel etc.), is must.</p></li><li><p>Experience on <strong>WTP / STP Middle East region (GCC) </strong>project.</p></li><li><p>Knowledge of International standards like ISA, BS, IEC, NEMA</p></li><li><p>Good Communication skills, Presentation Skills, Learning Attitude, good grasping power and should be a good team member.</p></li></ul>

<p>Warehouse Duties</p><ul><li><p>Lead daily stock loading, unloading, receiving, and dispatch operations.</p></li><li><p>Inspect incoming goods for damage and verify shipments against delivery notes.</p></li><li><p>Maintain accurate inventory records using computer databases or ERP software.</p></li></ul><p>Administrative Duties</p><ul><li><p>Enter data, draft basic business correspondence, and compile daily or weekly reports.</p></li><li><p>Maintain filing systems for shipping documents, invoices, and staff logs.</p></li></ul><p>Teamwork & Safety</p><ul><li><p>Assign and oversee daily tasks for warehouse helpers and support staff.</p></li><li><p>Monitor staff attendance, punctuality, and adherence to workplace safety protocols.</p></li><li><p>Report accidents, stock shortages, or facility issues to management promptly.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Prior experience in warehouse operations, logistics, or a similar role.</p></li><li><p>Basic proficiency with computers, ERP/inventory software, and MS Office.</p></li><li><p>Strong organizational skills and attention to detail.</p></li><li><p>Ability to lead and coordinate a small team.</p></li><li><p>Good written communication skills for reports and correspondence.</p></li><li><p>Physically able to assist with loading/unloading as needed.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities</b></p><br><p><b>1. Infrastructure Strategy &amp; Budget Management</b></p><br><ul><li>Lead, direct, and execute the operational management and future expansion of VHFL's IT infrastructure and cloud-based systems.</li><li>Prepare the annual IT infrastructure budget in coordination with the Finance department.</li><li>Manage negotiations, contracts, Service Level Agreements (SLAs), and Annual Maintenance Contracts (AMCs) with vendors, contractors, and service providers.</li></ul><p><b>2. Network Availability &amp; Disaster Recovery</b></p><br><ul><li>Maintain high network uptime across terminal operations using redundant ISP connections, robust SD-WAN architectures, and continuous monitoring tools.</li><li>Design, document, and regularly test high-availability failover mechanisms, off-site recovery procedures, and cloud backup systems for critical business applications.</li></ul><p><b>3. Global IT Alignment &amp; Infrastructure Operations</b></p><br><ul><li>Manage overall IT infrastructure administration at the terminal, serving as the primary liaison with Vopak Global IT and Division IT teams.</li><li>Coordinate the installation, configuration, and upgrading of servers, network devices, firewalls, and shared software in alignment with global IT standards.</li><li>Ensure seamless, secure system connectivity and business continuity for both local environments and remote/cloud-based workflows.</li></ul><p><b>4. Systems Maintenance &amp; Technical Support</b></p><br><ul><li>Maintain 24/7 stability, performance, and uptime across all physical/virtual servers, hardware, and core software systems.</li><li>Oversee IT helpdesk operations to provide fast technical support and troubleshooting for end-users.</li><li>Conduct cybersecurity awareness training and guidance for employees.</li></ul><p><b>5. Data Security, Compliance &amp; Governance</b></p><br><ul><li>Enforce access controls, cybersecurity protocols, and data protection strategies in compliance with local regulations and corporate policies.</li><li>Oversee IT governance, risk management frameworks, and system audit readiness across all business units.</li></ul><p><b><span>Knowledge and Skills</span></b></p><br><p>Bachelor’s in engineering in IT with minimum three years of experience or IT degree with minimum five years of experience in similar field</p><br><p>IT Certification preferred</p><br><p>Good knowledge of computer programs such as spread sheets and word.</p><br><p>Awareness of customer needs.</p><br><p>Sound oral and written knowledge of English.</p><br><p>Must be a team player.</p><br><br> </div>

Company Description InOrbit X is a digital transformation partner that designs businesses and engineers integrated digital ecosystems rather than simply developing software. The company combines AI-powered technology, embedded operations, and strategic consulting to create sustainable competitive advantages for its clients. InOrbit X delivers end-to-end solutions for insurers, healthcare organizations, financial institutions, and public-sector enterprises. Team members collaborate across disciplines to build scalable, data-driven platforms that help organizations modernize and grow. Role Description The Policy Administrator is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for managing the full lifecycle of policies, including creation, review, implementation, and maintenance for clients in insurance, healthcare, finance, and public-sector domains. Day-to-day responsibilities include interpreting policy requirements, preparing and updating documentation, ensuring compliance with regulatory and internal standards, and coordinating approvals with internal stakeholders. The Policy Administrator will track policy changes, maintain accurate records in internal systems, and respond to inquiries from business teams and clients. The role also involves collaborating with operations, compliance, and technology teams to ensure policies are correctly reflected in processes, systems, and digital platforms. Qualifications 1-2 years Experience in policy administration, documentation management, and process governance, preferably within insurance, healthcare, financial services, or public-sector environments. Strong analytical, research, and problem-solving skills, with the ability to interpret regulations and translate them into clear, actionable policies. Proficiency with office productivity tools (e.g., word processing, spreadsheets, presentation software) and comfort working with digital workflow or policy management systems. Excellent written and verbal communication skills, with attention to detail and the ability to present complex information in a clear, structured manner. Ability to work on-site in Dubai, collaborate effectively in cross-functional teams, and manage multiple priorities with minimal supervision. Bachelor’s degree in Business, Law, Public Administration, Finance, or a related field; professional certifications in compliance, risk management, or governance are an advantage. Familiarity with regulatory frameworks relevant to insurance, healthcare, finance, or public-sector operations in the Middle East region is beneficial. Demonstrated commitment to confidentiality, ethical conduct, and high-quality service delivery.

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Sales - Leisure to join our Sales team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.<br><br><strong>About The Job<br><br></strong>Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales department, the Director of Sales - Leisure is responsible for directing and executing the Leisure Sales strategy and taking full leadership accountability for all key source markets, while being the main point of contact for the UK and German Markets. The responsibilities include leading the leisure sales team, developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets on rooms FIT and consistent with the brand image as outlines in the Business Plan. The Director of Sales - Leisure reports to the Director of Commercial Strategy.<br><br><strong>As </strong><strong>Director of Sales - Leisure, you will be responsible for the following duties:<br><br></strong><ul><li>Create and execute the annual leisure sales strategy, aligning commercial tactics with the hotel's long-term financial and brand objectives</li><li>Take full ownership of the leisure segment revenue targets, room night production, and ADR goals, delivering accurate monthly and quarterly forecasts</li><li>Lead, coach, and elevate the performance of the leisure sales team by establishing clear KPIs, conducting performance reviews, and fostering a culture of accountability.</li><li>Continuously monitor luxury travel trends, competitor positioning, and economic shifts in primary source markets to proactively pivot sales tactics.</li><li>Organize comprehensive &amp; accurate information to existing and potential customers in regard to the product range offered by the hotel, with the aid of the relevant sales resources and sales channels</li><li>Maintain good relations with existing and solicit new business production of individuals, groups and conference business from Travel &amp; Trade accounts to meet sales targets.</li><li>Responsible to develop and acquire new accounts under the Wholesale Segment through contracted partners, local DMC and Tour Operators from source markets.</li><li>Plan sales activities by identifying potential clients, organizing sales calls and sales blitz to develop new business.</li><li>Develop relationship between MOAUH and local DMC, Tour Operators and contracted partners</li><li>Growth the production on rooms from the Wholesale segment</li><li>Fulfil the weekly and annual sales targets as set for all activities and revenue room night and ADR.</li><li>Promote and cross sell the sister properties and fulfil G-Leads Sales Monthly target.</li><li>Oversee, approve, and direct contract negotiations and renewals across all key wholesale to protect and maximize hotel yield.</li><li>Coordinate with Front office, Banqueting and F&amp;B Department all specific guest requirements from Travel &amp; Trade.</li><li>To continuously add and update the database of DMC’s, TO’s to ensure implementation.</li><li>To entertain potential and current clients based on business priorities.</li><li>Conduct educational trips for existing and potential clients and fulfil the Fam Trip and Sales &amp; Marketing SOP.</li><li>Achieve monthly budget goals and new business targets.</li><li>Set up and maintain good working relationships with all other areas of the hotel operations.</li><li>Follow-up with clients before, during and after the function/ event/ stay to ensure repeat business.</li><li>Ensure any complaints are handled within 2 working days in accordance with S&amp;M SOP complaint handling.</li><li>Follow-up leads provided by Global Sales Offices.</li><li>Research and present lost business reports at the weekly Sales Meetings.</li><li>Organize major international sales missions, luxury roadshows, and key global trade fairs, delivering post-show reports and ROI analyses to the Director of Commercial Strategy.</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br></li></ul><strong>As </strong><strong>Director of Sales - Leisure, we expect from you: <br><br></strong><ul><li>Three to four years of previous experience in a similar role within a luxury property; resort experience is an advantage.</li><li>Bachelor’s degree in hospitality management, Business Administration, Sales, Marketing, or a related field.</li><li>Proven track record in Leisure Sales, including international leisure markets, luxury travel, and high-end clientele.</li><li>Excellent interpersonal and communication skills, problem solving, customer service and professional attitude</li><li>Proficiency in English, both written and verbal, is required; proficiency in additional languages is an advantage.<br><br></li></ul><strong>Our commitment to you <br><br></strong><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li><li>MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li><li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li><li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.<br><br></li></ul><strong>We’re Fans. Are you?</strong>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><br><br><br><p>We are committed to advance medical practice through the appropriate implementation of our innovative medicines and vaccines, with a vision to become the most trusted, science‑driven, and patient‑committed Medical Affairs organization in the industry.</p><br><br><p>Vaccines &amp; infectious diseases is one of our Company’s key focus areas. To date, we have launched numerous innovative molecules and continue to expand in high unmet need disease areas. <b>We are currently hiring Vaccines Medical Advisor - Gulf.</b></p><br><br><br><p><b><u>Role Summary</u></b></p><br><br><p>The Medical Advisor holds primary responsibility within the country for the development and execution of the Medical Affairs strategic plans and, is expected around 70% of their time in external engagements.</p><br><br><p>Key responsibilities include cross-functional strategy collaboration and execution, building trust with the medical/scientific community, facilitating peer-to-peer medical and scientific exchange, and providing asset issue resolution support.</p><br><br><br><p><b>Responsibilities and Primary Activities</b></p><br><br><ul><li><span>Develop and execute country medical affairs plan for Vaccines</span></li><li><span>Translates Global Medical Goals and Strategies into tactics and solutions that support optimal scientific exchange aimed at helping improve patient outcomes and enhancing access.</span></li><li><span>Builds trust with the external scientific community via peer-to-peer scientific exchange, research, and educational collaborations, as well as interactions with scientific societies, health organizations.</span></li><li><span>Provides non-promotional, balanced, and reliable scientific information following company standards and local regulations.</span></li><li><span>Leads country Group Input Meetings and consolidates actionable medical insights to inform company strategies.</span></li><li><span>Construct &amp; execute valuable scientific educational activities to position our Company as a scientific partner to the scientific community.</span></li><li><span>Supports Clinical research activities for Global &amp; local studies.</span></li><li><span>Identification of appropriate local sites/investigators for clinical research programs.</span></li><li><span>Conducts medical training to the Commercial, Access, Sales &amp; Regulatory functions.</span></li><li><span>Provides access support as needed (pre-license patient access).</span></li><li><span>Ensures timely reporting of adverse events &amp; assists local Pharmacovigilance team in assessment &amp; completion of required data for optimal reporting.</span></li></ul><br><p><b><u>Required Qualifications, Skills, &amp; Experience</u></b></p><br><br><ul><li><span>Physician or pharmacist educational background.</span></li><li><span>Minimum of 4 years of experience in pharmaceutical industry.</span></li><li><span>Experience in Medical Affairs department is highly preferred.</span></li><li><span>Preferable experience in Vaccines therapy area.</span></li><li><span>Excellent interpersonal, communication, networking, and presentation skills</span></li><li><span>Excellent Communication Skills &amp; ability to engage with Scientific Leaders in a confident high level scientific rapport.</span></li><li><span>Strong Scientific background &amp; understanding of Medical Affairs.</span></li><li><span>Arabic &amp; English Fluency.</span></li><li><span>Good utility of Microsoft Office (Word, PowerPoint &amp; Excel).</span></li></ul><br><p><b>Location:</b> Dubai</p><br><br><br><p><b>Required Skills: </b></p><br><br>Medical Affairs, Medical Communications, Medical Knowledge, Medical Review, Peer-to-Peer, Pharmaceutical Medical Affairs, Project Management, Research Programs, Strategic Planning, Strategic Thinking<br><p><b>Preferred Skills: </b></p><br><br><br><p>Current Employees apply HERE</p><br><br><br><p>Current Contingent Workers apply HERE</p><br><br><br><p><b>Search Firm Representatives Please Read Carefully&nbsp;</b><br>Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.&nbsp;</p><br><br><br><p><b>Employee Status: </b></p><br><br>Regular<br><p><b>Relocation:</b></p><br><br>No relocation<br><p><b>VISA Sponsorship:</b></p><br><br>Yes<br><p><b><span>Travel Requirements:</span></b></p><br><br>10%<br><p><b>Flexible Work Arrangements:</b></p><br><br>Not Applicable<br><p><b>Shift:</b></p><br><br>Not Indicated<br><p><b>Valid Driving License:</b></p><br><br>Yes<br><p><b>Hazardous Material(s):</b></p><br><br>n/a<br><p><b>Job Posting End Date:</b></p><br><br>08/24/2026<p><b><span>*A job posting is effective until 11:59:59PM on the day <u>BEFORE</u>&nbsp;the listed job posting end date. Please ensure you apply to a job posting no later than the day <u>BEFORE</u> the job posting end date. </span></b></p><br><br><br> </div>

<p>We are hiring an IT Support Executive to provide first-line IT support to employees. The role includes setting up and configuring laptops, troubleshooting hardware, software, Windows OS, printers, and network issues, installing applications, managing support tickets through the helpdesk system, maintaining IT asset records, and coordinating with internal IT teams and vendors to ensure timely issue resolution. Requirements: 2–5 years of IT Support/Desktop Support experience Hands-on experience with Windows laptops, hardware/software troubleshooting, and end-user support Knowledge of Active Directory, Office 365, and helpdesk/ticketing tools is preferred Good communication skills in English Immediate joiners preferred Location: Al Quoz, Dubai Nationality: Indian preferred</p><p>2–5 years of experience in IT Support, Desktop Support, Helpdesk, or End-User Computing (EUC) Hands-on experience in laptop/desktop setup, configuration, and troubleshooting Experience supporting Windows operating systems, hardware, software, printers, and network connectivity Experience using helpdesk/ticketing tools (e.g., ServiceNow, ManageEngine, Jira) is preferred Experience with Active Directory and Microsoft Office 365 is an advantage Education Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field Required Skills Strong troubleshooting and problem-solving skills Knowledge of Windows 10/11, Microsoft Office, and basic networking (TCP/IP, DNS, DHCP) Basic knowledge of Active Directory and user account administration Experience with software installation, updates, and system configuration Good communication and customer service skills Ability to prioritize multiple support requests and work under pressure Good documentation and reporting skills Team player with the ability to coordinate with internal teams and vendors Preferred Immediate joiners preferred Indian nationality preferred Comfortable working from the office in Al Quoz, Dubai</p>

<ul><li><p>Ensure customers receive the world's warmest welcome upon entering the branch to guarantee a 100% performance score.</p></li><li><p>Establish the reason for customer visits and direct them to the appropriate department to ensure their needs are met and maintain a 100% score in performance indicators.</p></li><li><p>Direct customers with appointments to the correct Service Advisor, ensuring a smooth transition and professional service.</p></li><li><p>Ensure all customers receive a warm send off upon exiting the branch to make them feel acknowledged and cared for.</p></li><li><p>Raise customer complaints and escalate them to the Reception Manager promptly to ensure complete solutions.</p></li><li><p>Answer incoming phone calls, and schedule or reschedule appointments by coordinating with the Customer Engagement Contact Centre.</p></li><li><p>Assist in the facilitation of the complete customer journey and manage health and safety issues.</p></li><li><p>Filter and manage the complaint cycle, and follow up on no-shows.</p></li><li><p>Manage electronic Vehicle Health Checks (eVHC) effectively.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to handle customer complaints and resolve issues effectively.</p></li><li><p>Strong organizational and multitasking abilities.</p></li><li><p>Experience in appointment scheduling and customer service coordination.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>High School Diploma.</p></li><li><p>2-3 years of experience in customer service.</p></li><li><p>Strong skills in planning and organizing.</p></li><li><p>Proficiency in customer interaction and management.</p></li></ul>

Location<br><br>New York HQ<br><br>Address<br><br>55 5th Ave #1701, New York, New York , 10003<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>On-site<br><br>Department<br><br>Operations<br><br>Compensation<br><br>$150K – $180K Offers Equity Offers Bonus<br><br>At Avoca, we believe compensation should reflect the value people bring and set them up to share in what we're building. Our total compensation package includes a competitive base salary, equity, and a comprehensive benefits suite covering medical, dental, and vision insurance, a company-sponsored 401(k), flexible PTO, and daily in-office meals. Final compensation is determined by experience, skills, and qualifications, and our recruiting team will walk you through the full details as you move through the process.<br><br>Overview Application<br><br>About Avoca<br><br>Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.<br><br>We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.<br><br>In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.<br><br>About Avoca<br><br>Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call — booking jobs, qualifying leads, and driving higher revenue — at a speed and consistency unmatched by human call centers.<br><br>We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 150+ employees in under two years across our NYC headquarters and Santa Barbara office.<br><br>In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.<br><br>The Role<br><br>We're looking for a Technical Recruiter to own full-cycle hiring for our Engineering and Product teams. You'll partner directly with hiring managers and leadership to build the technical bench that powers Avoca's next stage of growth. This is a high-ownership, high-visibility role at a company scaling fast — you'll help define our technical hiring bar, build repeatable processes from the ground up, and close candidates in a competitive market.<br><br>What You'll Do<br><br>Own full-cycle recruiting for technical roles (software engineering and technical product roles) from sourcing through offer close. Partner closely with engineering leaders and hiring managers to define role requirements, calibrate interview loops, and build scorecards. Proactively source and build pipelines of top-tier technical talent through outbound sourcing, referrals, and creative channels — not just inbound applicants. Act as a trusted advisor to candidates, clearly articulating Avoca's mission, momentum, and opportunity to win top talent against competing offers. Drive a fast, high-quality candidate experience end-to-end, including screening, coordinating interviews, and managing offer negotiations. Build and refine scalable recruiting processes, tools, and metrics as Avoca continues to grow headcount rapidly. Use data to track pipeline health, funnel conversion, and time-to-fill, and adjust strategy accordingly. Represent Avoca's employer brand across sourcing channels, networking events, and the broader technical community.<br><br>What We're Looking For<br><br>5+ years of full-cycle technical recruiting experience - ideally at high-growth startups. Proven track record hiring software engineers, ML/AI talent, or similar technical roles at a fast-scaling company. Strong sourcing chops — you know how to find and engage passive candidates, not just manage inbound. Excellent judgment in assessing technical talent and partnering with engineering leaders on hiring decisions. A sense of urgency and ownership; you thrive in a fast-paced, high-growth environment where priorities shift quickly. Sharp communication and negotiation skills, with the ability to sell candidates on Avoca's mission and trajectory. Comfortable operating with a high degree of autonomy and building process where none exists yet. A bias toward action and in-person collaboration — this is an in-office role at our NYC headquarters.<br><br>Nice to Have<br><br>Experience recruiting at a company that scaled from Series B to Series C/D. Familiarity with modern sourcing and ATS tooling (e.g., Ashby, Linked In Recruiter, Juicebox).<br><br>Why Avoca<br><br>At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.<br><br>Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.<br><br>Compensation Range: $150K - $180K<br><br>About Avoca<br><br>Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call — booking jobs, qualifying leads, and driving higher revenue — at a speed and consistency unmatched by human call centers.<br><br>We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 150+ employees in under two years across our NYC headquarters and Santa Barbara office.<br><br>In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.<br><br>The Role<br><br>We're looking for a Technical Recruiter to own full-cycle hiring for our Engineering and Product teams. You'll partner directly with hiring managers and leadership to build the technical bench that powers Avoca's next stage of growth. This is a high-ownership, high-visibility role at a company scaling fast — you'll help define our technical hiring bar, build repeatable processes from the ground up, and close candidates in a competitive market.<br><br>What You'll Do<br><br>Own full-cycle recruiting for technical roles (software engineering and technical product roles) from sourcing through offer close. Partner closely with engineering leaders and hiring managers to define role requirements, calibrate interview loops, and build scorecards. Proactively source and build pipelines of top-tier technical talent through outbound sourcing, referrals, and creative channels — not just inbound applicants. Act as a trusted advisor to candidates, clearly articulating Avoca's mission, momentum, and opportunity to win top talent against competing offers. Drive a fast, high-quality candidate experience end-to-end, including screening, coordinating interviews, and managing offer negotiations. Build and refine scalable recruiting processes, tools, and metrics as Avoca continues to grow headcount rapidly. Use data to track pipeline health, funnel conversion, and time-to-fill, and adjust strategy accordingly. Represent Avoca's employer brand across sourcing channels, networking events, and the broader technical community.<br><br>What We're Looking For<br><br>5+ years of full-cycle technical recruiting experience - ideally at high-growth startups. Proven track record hiring software engineers, ML/AI talent, or similar technical roles at a fast-scaling company. Strong sourcing chops — you know how to find and engage passive candidates, not just manage inbound. Excellent judgment in assessing technical talent and partnering with engineering leaders on hiring decisions. A sense of urgency and ownership; you thrive in a fast-paced, high-growth environment where priorities shift quickly. Sharp communication and negotiation skills, with the ability to sell candidates on Avoca's mission and trajectory. Comfortable operating with a high degree of autonomy and building process where none exists yet. A bias toward action and in-person collaboration — this is an in-office role at our NYC headquarters.<br><br>Nice to Have<br><br>Experience recruiting at a company that scaled from Series B to Series C/D. Familiarity with modern sourcing and ATS tooling (e.g., Ashby, Linked In Recruiter, Juicebox).<br><br>Why Avoca<br><br>At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.<br><br>Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.<br><br>Compensation Range: $150K - $180K<br><br>About Avoca<br><br>Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call — booking jobs, qualifying leads, and driving higher revenue — at a speed and consistency unmatched by human call centers.<br><br>We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 150+ employees in under two years across our NYC headquarters and Santa Barbara office.<br><br>In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.<br><br>The Role<br><br>We're looking for a Technical Recruiter to own full-cycle hiring for our Engineering and Product teams. You'll partner directly with hiring managers and leadership to build the technical bench that powers Avoca's next stage of growth. This is a high-ownership, high-visibility role at a company scaling fast — you'll help define our technical hiring bar, build repeatable processes from the ground up, and close candidates in a competitive market.<br><br>What You'll Do<br><br>Own full-cycle recruiting for technical roles (software engineering and technical product roles) from sourcing through offer close. Partner closely with engineering leaders and hiring managers to define role requirements, calibrate interview loops, and build scorecards. Proactively source and build pipelines of top-tier technical talent through outbound sourcing, referrals, and creative channels — not just inbound applicants. Act as a trusted advisor to candidates, clearly articulating Avoca's mission, momentum, and opportunity to win top talent against competing offers. Drive a fast, high-quality candidate experience end-to-end, including screening, coordinating interviews, and managing offer negotiations. Build and refine scalable recruiting processes, tools, and metrics as Avoca continues to grow headcount rapidly. Use data to track pipeline health, funnel conversion, and time-to-fill, and adjust strategy accordingly. Represent Avoca's employer brand across sourcing channels, networking events, and the broader technical community.<br><br>What We're Looking For<br><br>5+ years of full-cycle technical recruiting experience - ideally at high-growth startups. Proven track record hiring software engineers, ML/AI talent, or similar technical roles at a fast-scaling company. Strong sourcing chops — you know how to find and engage passive candidates, not just manage inbound. Excellent judgment in assessing technical talent and partnering with engineering leaders on hiring decisions. A sense of urgency and ownership; you thrive in a fast-paced, high-growth environment where priorities shift quickly. Sharp communication and negotiation skills, with the ability to sell candidates on Avoca's mission and trajectory. Comfortable operating with a high degree of autonomy and building process where none exists yet. A bias toward action and in-person collaboration — this is an in-office role at our NYC headquarters.<br><br>Nice to Have<br><br>Experience recruiting at a company that scaled from Series B to Series C/D. Familiarity with modern sourcing and ATS tooling (e.g., Ashby, Linked In Recruiter, Juicebox).<br><br>Why Avoca<br><br>At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.<br><br>Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.<br><br>Compensation Range: $150K - $180K

Job Purpose The Senior Specialist - Category Management is responsible for supporting and executing sourcing and procurement activities across Business Technology categories, including IT infrastructure, hardware, software, cloud services, digital solutions, and technology systems. The role ensures value for money, supplier performance, risk mitigation, compliance, and continuity of supply while supporting strategic procurement objectives.<br>Key Responsibilities Category Management & Strategic Sourcing Support the development and execution of category strategies for technology-related spend areas. Lead RFQs, RFPs, supplier evaluations, negotiations, and award recommendations. Conduct market analysis and identify opportunities for cost savings and value creation. Support complex sourcing initiatives and procurement projects.<br>Procurement & Contract Management Manage end-to-end procurement activities for technology products and services. Conduct commercial analysis, benchmarking, and Total Cost of Ownership (TCO) assessments. Support contract drafting, review, negotiation, and amendments. Ensure purchase orders and contracts are processed accurately and on time.<br>Supplier & Stakeholder Management Partner with internal business and technology stakeholders to understand procurement requirements. Build and maintain strong relationships with suppliers and vendors. Monitor supplier performance and resolve procurement-related issues. Ensure service continuity and supplier compliance.<br>Governance & Risk Management Ensure all procurement activities comply with company policies, procedures, and governance requirements. Support risk assessments related to suppliers, contracts, cybersecurity, and service continuity. Maintain sourcing documentation, approvals, and audit records.<br>Continuous Improvement Support improvements in procurement processes, systems, and templates. Monitor technology market trends and supplier capabilities. Provide guidance and support to junior procurement team members.<br><br>Education Bachelor's Degree in Supply Chain, Procurement, Business Administration, Finance, Engineering, Information Technology, or a related field.<br>Experience5-7 years of overall professional experience.3-5 years of relevant experience in procurement, strategic sourcing, or category management. Experience managing technology-related categories such as software, hardware, cloud services, infrastructure, or digital solutions.<br>Preferred Certifications CIPS or other recognized Procurement/Supply Chain certification.<br>Skills Strong procurement and strategic sourcing expertise. Experience with RFQs, RFPs, supplier evaluations, and contract negotiations. Knowledge of ERP systems, preferably Oracle. Strong analytical, commercial, and negotiation skills. Excellent stakeholder management and communication skills. Ability to manage multiple sourcing initiatives in a fast-paced environment.

This position is for UAE Nationals only<br>Position Summary The Lab Specialist will support the delivery of the GENS 101 Grand Challenges course by providing technical expertise in mechatronics, robotics, embedded systems, rapid prototyping, and laboratory experimentation. Among other responsibilities, the role involves mentoring student teams during project development, maintaining laboratory equipment, ensuring safe laboratory operations, and supporting faculty during studio sessions. The successful candidate will help students design, build, test, and troubleshoot engineering prototypes while encouraging independent learning and innovation.<br>Key Responsibilities Student & Project Support Provide technical guidance for student projects involving robotics, embedded systems, sensors, electronics, and automation. Assist students with prototype design, fabrication, assembly, testing, troubleshooting, and system integration. Support experimental setup, data acquisition, calibration, and interpretation of results. Mentor students in applying the Engineering Design Process and Scientific Method without completing project work on their behalf. Laboratory Operations Prepare laboratories and equipment for teaching activities. Maintain, calibrate, and troubleshoot laboratory equipment and fabrication machines. Manage laboratory inventory, consumables, and equipment maintenance schedules. Ensure compliance with laboratory safety procedures and provide equipment training to students. Faculty Support Assist instructors during studio sessions and demonstrations. Support the development and testing of new laboratory activities. Recommend improvements to laboratory equipment and technical resources.<br>Education Bachelor’s degree in engineering or science with knowledge and practical experience relevant to interdisciplinary engineering design, mechatronics, robotics, embedded systems, and prototyping. Master's degree is preferred.<br>Technical Requirements<br>The successful candidate should have practical experience in:Embedded Systems: Arduino, ESP32, Raspberry Pi or similar microcontrollers. Robotics & Automation: Sensors, actuators, DC/servo motors, motor drivers, and basic motion control. Electronics: Circuit prototyping, soldering, PCB assembly, electronic troubleshooting, and instrumentation. Mechanical Design: CAD software (Solid Works, Fusion 360, Onshape, or similar) Digital Fabrication: 3D printing, laser cutting, CNC machining, and rapid prototyping. Programming: Arduino IDE, C/C++, and basic Python. Data Acquisition: sensor calibration, data collection. Desired Experience University engineering laboratories or makerspaces. Robotics, automation, or embedded systems projects. Student design competitions or project-based learning environments. Operation of digital fabrication equipment. Core Competencies Fluent in English (IELTS 7+) Strong troubleshooting and problem-solving skills. Excellent communication and mentoring abilities. Ability to work effectively with multidisciplinary student teams. Strong organizational and laboratory management skills. Commitment to safety, innovation, and continuous improvement. Preferred Equipment Experience Experience with some or all of the following is desirable:Arduino and embedded development kits Robotics platforms Electronic test equipment (multi-meters, oscilloscopes, power supplies) Sensors and data acquisition systems3D printers Laser cutter and CNC router Hand and power tools for prototyping

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p>​</p><br><p><b>Machine Learning Engineer – Classical &amp; Adaptive ML </b><br></p><br><p><b>Discover the Opportunity</b></p><br><p>We are hiring a hands-on Machine Learning Engineer to own the classical ML powering Forge’s detection and triage layer. Forge protects critical Operational Technology (OT) and industrial control environments.</p><br><p>In this individual contributor role, you will build and tune models that score and prioritize security alerts, classify OT assets, and separate real threats from noise—all running directly on local, air-gapped appliances.</p><br><p>Because every deployment operates in a unique, isolated OT environment without access to cloud MLOps services, our models can't be static artifacts shipped once. You will build <b>adaptive machine learning systems </b>that learn on the edge, evolving over time based on local traffic patterns and analyst feedback.</p><br><p><b>Discover the Role</b></p><br><ul><li><p><b>Alert Triage &amp; Scoring: </b>Build and tune XGBoost and gradient boosting models to rank security alerts, drastically cutting false positives and surfacing genuine incidents for analysts.</p><br></li><li><p><b>Adaptive &amp; Online Learning: </b>Design models that adapt to individual site environments over time using incremental learning, concept drift detection, and human-in-the-loop feedback.</p><br></li><li><p><b>Asset &amp; Device Classification: </b>Expand our Equipment Type Inference capabilities using tree ensembles and clustering to profile industrial devices from raw network fingerprint data.</p><br></li><li><p><b>Custom Anomaly Detection: </b>Implement Isolation Forests, one-class methods, and autoencoders alongside our OpenSearch layer to catch threats that static rules miss.</p><br></li><li><p><b>Risk Scoring: </b>Refine features and models to ensure Forge’s risk scoring accurately reflects real operational exposure.</p><br></li><li><p><b>Production Pipelines: </b>Build reproducible, version-controlled feature engineering, training, and evaluation pipelines that move beyond standard notebooks.</p><br></li><li><p><b>Self-Hosted MLOps: </b>Stand up and run a self-hosted MLflow setup for experiment tracking, model registry, and promotion of vetted models to production.</p><br></li><li><p><b>On-Device Model Lifecycle: </b>Package models to run seamlessly within the appliance Docker stack, complete with evaluation gates, drift monitoring, and controlled on-device retraining.</p><br></li></ul><p><b>Discover the Requirements</b></p><br><ul><li><p><b>4+ years </b>of hands-on experience building and shipping machine learning systems in production.</p><br></li><li><p><b>Gradient Boosting Expertise: </b>Strong Python fluency with deep experience in XGBoost, LightGBM, or CatBoost.</p><br></li><li><p><b>Classical ML &amp; Anomaly Toolkit: </b>Solid grounding in scikit-learn, tree ensembles, clustering, anomaly detection (Isolation Forests, autoencoders), and selective deep learning.</p><br></li><li><p><b>Adaptive ML Experience: </b>Practical experience with online/incremental learning, concept drift, and active learning/feedback loops.</p><br></li><li><p><b>ML Pipelines &amp; MLOps: </b>Proficiency with pipeline orchestrators (Airflow, Prefect, Dagster, or Kubeflow), data/model versioning (DVC), and model tracking (MLflow).</p><br></li><li><p><b>Imbalanced Data Expertise: </b>Deep familiarity with rare-event metrics (Precision, Recall, PR curves, calibration) rather than raw accuracy.</p><br></li><li><p><b>Telemetry Data: </b>Comfort working with large volumes of structured logs and network telemetry.</p><br></li></ul><p>​</p><br><p><b>Discover the Desired</b></p><br><ul><li><p>Exposure to OT, ICS, or SCADA security, industrial protocols, or the Purdue model.</p><br></li><li><p>Experience with OpenSearch or Elasticsearch machine learning capabilities.</p><br></li><li><p>Background deploying models in constrained or offline environments (ONNX export, quantization, air-gapped delivery).</p><br></li><li><p>Experience operating 100% self-hosted MLOps infrastructure without managed cloud services.</p><br></li><li><p>Experience with security telemetry, SIEM, or SOC datasets.</p><br></li><li><p>Familiarity with PyTorch for deep learning crossover work.</p><br></li></ul><br> </div>

<p>A leading educational institution is looking for a friendly, organized, and responsible School Receptionist to manage the front desk, welcome students, parents, and visitors, handle calls and correspondence, and provide administrative support for smooth school operations.</p> <p>Responsibilities<br /> Welcome students, parents, visitors, and staff at the reception area.<br /> Answer, screen, and transfer incoming telephone calls.<br /> Respond to general inquiries and direct visitors to the appropriate department.<br /> Maintain visitor records and reception logs.<br /> Handle incoming and outgoing emails, letters, and documents.<br /> Assist parents and students with general school inquiries.<br /> Coordinate appointments and meetings with teachers and school management.<br /> Receive and distribute mail, documents, and deliveries.<br /> Assist with student registration, admissions, and basic documentation when required.<br /> Maintain accurate reception and administrative records.<br /> Support the school administration team with daily office tasks.<br /> Assist with printing, scanning, photocopying, filing, and data entry.<br /> Maintain a clean, organized, and welcoming reception area.<br /> Follow school visitor-management, safety, and confidentiality procedures.<br /> Handle confidential student and school information responsibly.<br /> Perform other administrative duties assigned by management.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Administration, Education, or a related field is preferred.<br /> Previous receptionist, front-office, customer service, or school administration experience is an advantage.<br /> Freshers with good communication skills may also be considered.<br /> Good spoken and written English.<br /> Strong communication and interpersonal skills.<br /> Good computer skills, including MS Office and email.<br /> Friendly, patient, and presentable personality.<br /> Strong organizational and time-management skills.<br /> Ability to multitask and work under pressure.<br /> Ability to communicate effectively with parents, students, teachers, and management.<br /> UAE school experience is an advantage.<br /> Email: reevadesk0786@gmail.com<br /> WhatsApp: +971 52 945 6306</p>

<p><strong>COMPANY</strong></p><p>A 30-year-old UAE-based trading group operating across professional audio equipment, public address systems, and musical instruments. The group runs multiple entities across import, wholesale distribution, retail, and technical projects.</p><p><br></p><p><strong>MISSION</strong></p><p>The Finance Head owns and operates the financial backbone of the group — driving accurate financial reporting, disciplined cashflow, bottom-line margin protection, clean audits, tight controls, and steady evolution of MIS and analytics — while serving as a trusted finance thought partner to the CEO, MD, and leadership team.</p><p><br></p><p>The Finance Head inherits an established finance function with mature systems, disciplined processes, and a capable team already in place. The role is to maintain operating rhythm, protect and refine the reporting and margin analysis frameworks, drive cost saving delivery, evolve MIS toward live dashboards, own the FP&amp;A cadence end-to-end, and act as the operational finance lead in strategic conversations as the business evolves.</p><p><br></p><p><strong>YEAR-ONE OUTCOMES</strong></p><p><strong>1. Ownership Transition Complete</strong> — The finance function is inherited cleanly. Banking, auditor, and tax-advisor relationships transferred. Monthly closes, reporting and budgeting on track.</p><p><strong>2. Clean Close, Clean Audit </strong>— The first year-end statutory audit is signed off with zero material adjustments across all entities.</p><p><strong>3. Inherited Issues Resolved</strong> — Open handover items cleared and the first clean full-year VAT and Corporate Tax cycle completed.</p><p><strong>4. Cost Saving Targets Delivered </strong>— Quarterly cost saving and efficiency targets met over the year.</p><p><strong>5. MIS Evolution &amp; Automation </strong>— MIS progressed from static month-end reports toward dashboards.</p><p><strong>6. Trusted Finance Partner </strong>— Leadership confidence in the finance function is high enough that the CEO/MD reduce direct involvement in finance.</p><p><br></p><p><strong>ACCOUNTABILITIES</strong></p><p><strong>1 Financial Reporting </strong></p><p>Consolidated monthly P&amp;L, Balance Sheet, and Cashflow across group entities with variance commentary, delivered monthly.</p><p><strong>2 Month-End Close</strong></p><p>Timely<strong>,</strong> disciplined close: inventory reconciliation, accruals, depreciation, intercompany reconciliation, trial balance, and financial statement preparation.</p><p><strong>3 AR, AP &amp; Inventory Control </strong></p><p>Debtor aging and credit decisions, payment approvals, stock aging review, and stock valuation integrity.</p><p><strong>4 Internal Controls &amp; SOPs</strong></p><p>SOP register maintenance, banking authority matrices, KYC and signatory updates, quarterly controls review.</p><p><strong>5 Cashflow &amp; Banking Operations</strong></p><p>Daily cash position management, rolling cashflow forecast, payment approvals within delegated authority, and operational banking interface.</p><p><strong>6 VAT &amp; Corporate Tax </strong></p><p>On-time UAE VAT and Corporate Tax filings across all entities; FTA correspondence and penalty resolution with tax advisors.</p><p><strong>7 Statutory Audit Execution</strong></p><p>Annual statutory audit execution across all entities; external auditor coordination, schedules, and reconciliations.</p><p><strong>8 Annual Budget</strong></p><p>Lead the annual budget (manpower, OPEX, CAPEX, revenue by branch and segment), reviewed and updated quarterly, with monthly budget-vs actual analysis.</p><p><strong>9 FP&amp;A, MIS &amp; Analytics Stewardship</strong></p><p>Own the monthly MIS pack and the margin analysis framework; own the FP&amp;A cadence (rolling forecasts, scenario modeling); drive MIS evolution from static reports toward monthly-updated dashboards in partnership with IT.</p><p><strong>10 Margin Reporting &amp; Bottom-Line Ownership</strong></p><p>Produce GP margin reporting for the business (GP outcomes owned by Sales); own EBITDA / bottom-line margin vs budget, OPEX variance, and overhead absorption.</p><p><strong>11 Cost Saving &amp; Efficiency</strong></p><p>Weekly cost saving tracker; quarterly cost saving and incremental income targets delivered.</p><p><strong>12 Leadership Partnership &amp; Team Management</strong></p><p>Daily leadership huddle, weekly KPI review, monthly financials presentation to CEO/MD; direct supervision and development of the finance team; occasional review of commercial contracts and agreements.</p><p><strong>13 Business Model Support &amp; Decision Analytics</strong></p><p>Scenario modeling, unit economics, and feasibility analysis in support of CEO/MD strategic decisions.</p><p><strong>14 ERP Enhancement &amp; Process Automation</strong></p><p>Own the ERP enhancement roadmap; design finance process automations, specify requirements, and hand off to IT or external partners for build.</p><p><strong>----</strong></p><p><strong>KEY COMPETENCIES</strong></p><p><strong>1 Stability &amp; Compatibility of Interests </strong></p><p>Seeks a long-term home, not a stepping stone. Motivated by ownership, stability, and meaningful contribution over rapid title progression.</p><p><strong>2 Trust, Integrity &amp; Discretion</strong></p><p>Iron-clad ethical conduct. Intellectually honest. Comfortable with payment authority and multi-bank access. Handles sensitive matters with absolute discretion.</p><p><strong>3 Hands-On Finance Operations</strong></p><p>Personally runs the close, reviews cashflow forecasts and bank documents. Not a pure delegator — the role IS the work.</p><p><strong>4 Pragmatism &amp; Business Judgment</strong></p><p>Practical trade-offs in an owner-led SME. Strict where it matters (controls, compliance, sign-offs), practical where it helps (sales support, working-capital calls).</p><p><strong>5 UAE Compliance &amp; Banking Depth</strong></p><p>Hands-on VAT and Corporate Tax filing. Statutory audit ownership. FTA correspondence. Understands cash conversion, facility utilization, and bank documentation.</p><p><strong>6 Financial Reporting, FP&amp;A &amp; Bottom-Line Ownership</strong></p><p>Prepares consolidated financial statements (multi-entity experience highly valued). Owns FP&amp;A rhythm. Understands the distinction between GP reporting and operating margin ownership.</p><p><strong>7 Process Design &amp; Automation Thinking</strong></p><p>Sees processes as workflows to be designed. Has led finance process redesigns. Works with IT or external partners to implement automation — designs and specifies, doesn't need to code.</p><p><strong>8 Business Partnering &amp; Independence </strong></p><p>Thought partner in strategic conversations. Builds scenarios and defends assumptions with data. Pushes back with data when warranted — not a yes-person, not abrasive.</p><p><strong>9 Cost Consciousness &amp; Frugality</strong></p><p>Natural instinct to protect the bottom line. Questions expenses. Views cost saving as an ongoing discipline.</p><p><strong>10 Communication &amp; Composure </strong></p><p>Clear written and oral communication with non-finance leaders. Poise under close, audit, and cashflow pressure.</p><p><br></p><p><strong>REQUIREMENTS</strong></p><ul><li>Fully qualified accountant (ACCA, ACA, ICAEW, CA, or CMA) OR minimum 20 years' demonstrated finance leadership in UAE/GCC corporate environments with clear evidence of ownership of statutory reporting, VAT, and audit cycles. Minimum 12 years' total finance experience; minimum 5 years' UAE finance experience.</li><li>Has personally led a finance function previously (Head, Controller, Senior Finance Manager, or equivalent).</li><li>Hands-on UAE VAT filing AND UAE Corporate Tax filing experience.</li><li>Trading, retail, distribution, or services sector experience in UAE.</li></ul>

<p>COMPANY A 30-year-old UAE-based trading group operating across professional audio equipment, public address systems, and musical instruments. The group runs multiple entities across import, wholesale distribution, retail, and technical projects. MISSION The Finance Head owns and operates the financial backbone of the group — driving accurate financial reporting, disciplined cashflow, bottom-line margin protection, clean audits, tight controls, and steady evolution of MIS and analytics — while serving as a trusted finance thought partner to the CEO, MD, and leadership team. The Finance Head inherits an established finance function with mature systems, disciplined processes, and a capable team already in place. The role is to maintain operating rhythm, protect and refine the reporting and margin analysis frameworks, drive cost saving delivery, evolve MIS toward live dashboards, own the FP&A cadence end-to-end, and act as the operational finance lead in strategic conversations as the business evolves. YEAR-ONE OUTCOMES 1. Ownership Transition Complete — The finance function is inherited cleanly. Banking, auditor, and tax-advisor relationships transferred. Monthly closes, reporting and budgeting on track. 2. Clean Close, Clean Audit — The first year-end statutory audit is signed off with zero material adjustments across all entities. 3. Inherited Issues Resolved — Open handover items cleared and the first clean full-year VAT and Corporate Tax cycle completed. 4. Cost Saving Targets Delivered — Quarterly cost saving and efficiency targets met over the year. 5. MIS Evolution & Automation — MIS progressed from static month-end reports toward dashboards. 6. Trusted Finance Partner — Leadership confidence in the finance function is high enough that the CEO/MD reduce direct involvement in finance. ACCOUNTABILITIES 1 Financial Reporting Consolidated monthly P&L, Balance Sheet, and Cashflow across group entities with variance commentary, delivered monthly. 2 Month-End Close Timely, disciplined close: inventory reconciliation, accruals, depreciation, intercompany reconciliation, trial balance, and financial statement preparation. 3 AR, AP & Inventory Control Debtor aging and credit decisions, payment approvals, stock aging review, and stock valuation integrity. 4 Internal Controls & SOPs SOP register maintenance, banking authority matrices, KYC and signatory updates, quarterly controls review. 5 Cashflow & Banking Operations Daily cash position management, rolling cashflow forecast, payment approvals within delegated authority, and operational banking interface. 6 VAT & Corporate Tax On-time UAE VAT and Corporate Tax filings across all entities; FTA correspondence and penalty resolution with tax advisors. 7 Statutory Audit Execution Annual statutory audit execution across all entities; external auditor coordination, schedules, and reconciliations. 8 Annual Budget Lead the annual budget (manpower, OPEX, CAPEX, revenue by branch and segment), reviewed and updated quarterly, with monthly budget-vs actual analysis. 9 FP&A, MIS & Analytics Stewardship Own the monthly MIS pack and the margin analysis framework; own the FP&A cadence (rolling forecasts, scenario modeling); drive MIS evolution from static reports toward monthly-updated dashboards in partnership with IT. 10 Margin Reporting & Bottom-Line Ownership Produce GP margin reporting for the business (GP outcomes owned by Sales); own EBITDA / bottom-line margin vs budget, OPEX variance, and overhead absorption. 11 Cost Saving & Efficiency Weekly cost saving tracker; quarterly cost saving and incremental income targets delivered. 12 Leadership Partnership & Team Management Daily leadership huddle, weekly KPI review, monthly financials presentation to CEO/MD; direct supervision and development of the finance team; occasional review of commercial contracts and agreements. 13 Business Model Support & Decision Analytics Scenario modeling, unit economics, and feasibility analysis in support of CEO/MD strategic decisions. 14 ERP Enhancement & Process Automation Own the ERP enhancement roadmap; design finance process automations, specify requirements, and hand off to IT or external partners for build.</p><p>KEY COMPETENCIES 1 Stability & Compatibility of Interests Seeks a long-term home, not a stepping stone. Motivated by ownership, stability, and meaningful contribution over rapid title progression. 2 Trust, Integrity & Discretion Iron-clad ethical conduct. Intellectually honest. Comfortable with payment authority and multi-bank access. Handles sensitive matters with absolute discretion. 3 Hands-On Finance Operations Personally runs the close, reviews cashflow forecasts and bank documents. Not a pure delegator — the role IS the work. 4 Pragmatism & Business Judgment Practical trade-offs in an owner-led SME. Strict where it matters (controls, compliance, sign-offs), practical where it helps (sales support, working-capital calls). 5 UAE Compliance & Banking Depth Hands-on VAT and Corporate Tax filing. Statutory audit ownership. FTA correspondence. Understands cash conversion, facility utilization, and bank documentation. 6 Financial Reporting, FP&A & Bottom-Line Ownership Prepares consolidated financial statements (multi-entity experience highly valued). Owns FP&A rhythm. Understands the distinction between GP reporting and operating margin ownership. 7 Process Design & Automation Thinking Sees processes as workflows to be designed. Has led finance process redesigns. Works with IT or external partners to implement automation — designs and specifies, doesn't need to code. 8 Business Partnering & Independence Thought partner in strategic conversations. Builds scenarios and defends assumptions with data. Pushes back with data when warranted — not a yes-person, not abrasive. 9 Cost Consciousness & Frugality Natural instinct to protect the bottom line. Questions expenses. Views cost saving as an ongoing discipline. 10 Communication & Composure Clear written and oral communication with non-finance leaders. Poise under close, audit, and cashflow pressure. REQUIREMENTS • Fully qualified accountant (ACCA, ACA, ICAEW, CA, or CMA) OR minimum 20 years' demonstrated finance leadership in UAE/GCC corporate environments with clear evidence of ownership of statutory reporting, VAT, and audit cycles. • Minimum 12 years' total finance experience; minimum 5 years' UAE finance experience. • Has personally led a finance function previously (Head, Controller, Senior Finance Manager, or equivalent). • Hands-on UAE VAT filing AND UAE Corporate Tax filing experience. • Trading, retail, distribution, or services sector experience in UAE. Mandatory Skills Financial Reporting, Statutory Audit, Budgeting, Forecasting, Trade Finance / Banking Operations, Cash Flow Management, UAE VAT, Inventory Accounting, UAE Corporate Tax Good-to-have Skills Automation, Treasury Management, Process Mapping, Internal Controls</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br> <p>Sale Role:</p><br><br> <p>• Be knowledgeable of;<br> o All hotel facilities/services, hours of operation.<br> o All guest room layouts, bed types, décor, appointments, and locations.<br> o Room availability for any given day.<br> o Restricted dates, rates and room types.<br> o All room rates, packages and promotions.<br> o Specific arrangements between hotel and travel agencies, corporate reservations center.<br> o Entertainment/special events scheduled in the hotel.<br> • Take personal responsibility for driving up selling, achieving set revenue targets by months.<br> • Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.</p><br><br> <p>Customer Service Role:</p><br><br> <p>• Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.<br> • Communicates effectively with all guests and colleagues.<br> • Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.<br> • Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.<br> • Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.<br> • Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.<br> ACCOUNTABILITIES</p><br><br> <p>• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations<br> • Liaise with IT in report and faults on telephone lines or computer network.<br> • Proactively promote other sister properties of the Dusit Hotels and Resorts.<br> • Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel</p><br><br> <p>TECHNICAL RESPONSIBILITIES</p><br><br> <p>• Knowledge of technical and managerial applications of the following systems and their utilization;<br> o Opera Property Management System (OPMS)<br> o Sabre SynXis CRS<br> o Serenata NetHotel Profile Management<br> o GDS Interface (GDS)<br> o Oasis Hospitality Software (PMS for China Properties)</p><br><br> <p>COMMERCIAL RESPONSIBILITIES</p><br><br> <p>• Maintains high level of effective communications with guests and colleagues.<br> • Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.</p><br><br> <p>CONFIDENTIALITY</p><br><br> <p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br> <p>JOB REQUIREMENT: </p><br><br> <p>• Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.<br> • Minimum of 1 year in relevant experience in a similar capacity.<br> • Basic experience with OPMS and all related system and its day to day support.<br> • Good knowledge of Microsoft office programs.<br> • Enthusiastic and self-motivated, according to Dusit International’s core values.<br> • Ability to communicate effectively and professionally written and spoken English</p><br><br> <br><br> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p> <h4>Key responsibilities</h4> <p><strong>Drive the business</strong></p> <ul> <li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li> <li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li> <li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li> <li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li> <li>Think hybrid by leveraging all types of point of sales online and offline.</li> </ul> <p><strong>Team leadership and development</strong></p> <ul> <li>Provide a clear vision to the team about the business and store’s vision and key directions.</li> <li>Identify, recruit, develop and retain strong talents.</li> <li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li> <li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li> <li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li> </ul> <p><strong>Customer experience</strong></p> <ul> <li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li> <li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li> <li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li> </ul> <p><strong>Operational excellence</strong></p> <ul> <li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li> <li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li> <li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li> <li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li> <li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li> <li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Experience in leading a fashion retail store in the UAE.</li> <li>Currently based in the UAE.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p> <h4>Key responsibilities</h4> <p><strong>Drive the business</strong></p> <li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members</li> <li>Define, execute and monitor the store action plan to achieve sales targets and KPIs</li> <li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities</li> <li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager</li> <li>Think hybrid by leveraging all types of point of sales online and offline</li> <p><strong>Team leadership and development</strong></p> <li>Provide a clear vision to the team about the business and store’s vision and key directions</li> <li>Identify, recruit, develop and retain strong talents</li> <li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams</li> <li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth</li> <li>Ensure performance improvement plans are discussed and documented in a transparent manner</li> <p><strong>Customer experience</strong></p> <li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital)</li> <li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li> <li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li> <p><strong>Operational excellence</strong></p> <li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store</li> <li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store</li> <li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it</li> <li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines</li> <li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li> <li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action</li> <h4>What you’ll need to succeed</h4> <li>Experience in leading a fashion retail store in the UAE</li> <li>Currently based in the UAE</li> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p> <h4>Key Responsibilities</h4> <p><strong>Drive the Business</strong></p> <ul> <li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li> <li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li> <li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li> <li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li> <li>Think hybrid by leveraging all types of point of sales online and offline.</li> </ul> <p><strong>Team Leadership and Development</strong></p> <ul> <li>Provide a clear vision to the team about the business and store’s vision and key directions.</li> <li>Identify, recruit, develop and retain strong talents.</li> <li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li> <li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li> <li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li> </ul> <p><strong>Customer Experience</strong></p> <ul> <li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li> <li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li> <li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li> </ul> <p><strong>Operational Excellence</strong></p> <ul> <li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li> <li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li> <li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li> <li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li> <li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li> <li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Experience in leading a fashion retail store in the UAE.</li> <li>Currently based in the UAE.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>