Quality Assurance / Quality Control Jobs in UAE

Job Purpose<br><br>Our Corporate Communications, Marketing and Brand team is responsible for conveying the essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike!<br><br>As part of the CCM&B team, the Manager Strategic Planner will lead and manage a team of Strategic Planners, working within the Customer and Central Portfolio team. The role will ensure the team is set up to successfully provide insights and recommendations to the Managers Marketing Communications (MMC), Media team and all other CCM&B marketing teams in line with the department's objective to identify and support data-driven marketing communications opportunities. They will work with senior members of the department to spread awareness of data-backed practices. They will identify opportunities to track and collect data across the department, and raise these opportunities to appropriate teams for action. The role will be required to create standard ways of working within the Strategic Planning team, such that the engagements with other teams across CCMB, the outputs produced by the teams and the quality of recommendations is consistent across the team.<br><br>In This Role, You Will<br><br>Be responsible for developing frameworks and processes for the Strategic Planning team to provide and verify data-driven objectives and propose recommendations against briefs, ensuring that all Strategic Planners are able to support MMCs and media team across regions and business units. Lead the Strategic Planning team in analysing data and generating actionable recommendations. Collaborate with stakeholders to access and verify data, oversee audience creation, and guide targeting and media spend. Set and ensure the standard execution of processes and frameworks for the Strategic Planning team. Ensure the Strategic Planners work in the same manner, regardless of region/business unit being supported. Drive data-driven thinking across the department, showcasing the work from the team and communicating the benefits and opportunities of using data to drive marketing planning across the department. Build strong relationships across departments, communicate team plans and outcomes clearly, and mentor planners using expert strategic and analytical skills. Ensure that the Strategic Planning team works in a multi-and-omni-channel environment, crafting recommendations with the customer in mind. Drive channel-agnostic thinking, ensuring that marketing briefs and activities are data-driven and customer-centric. Manage and set the foundation for the Strategic Planners to be able to collaborate with teams across the department, inputting into measurement frameworks, KPIs and metrics to track campaigns and their ROI. Understand and drive analytics while working with marketing, customer and UX data to ensure measurement and reporting across CCMB is carried out effectively. Develop and coach the team of Strategic Planners, ensuring the team understand their objectives and the operating model, and have the necessary skills to execute the role effectively. Maintain data privacy controls, stay updated with privacy requirements, and ensure team compliance with data protection standards. Influence budget setting and utilisation across markets and business unit areas, ensuring spend is generating expected returns, and recommended spend remains within budget. Ensure any initiatives requiring investment are prioritised and communicated to all stakeholders.<br><br>Qualification<br><br>To be considered for this role, you must meet the below requirements: <br><br>A completed and attested Degree in Marketing or related discipline, or higher qualification.10+ experience years in Marketing / Media / Communication positions Experience as a strategic planner.<br><br>Knowledge/skills<br><br>Strong leadership across the team and Advocacy across the department Proven experience delivering global marketing campaign briefs Excellent understanding of data-driven marketing Hands on digital experience will be advantageous Past experience in media planning and digital marketing strategy Understanding of how the online and offline worlds combine to create a holistic approach to communications A strategic thinker and have a proven track record of developing strategies for enterprise scale brands Strong analytical skills, enjoying working with numbers and data and understand the bigger picture Ability to think creatively and consider solutions and ideas that challenge the status quo Google certification Experience using marketing technologies, e.g. CDPS, CRM platforms, SFMCStatistical analysis capabilities.<br><br>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!<br><br>Salary & benefits<br><br>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

This role sits within the Wealth Management division of a global asset manager and covers the full lifecycle management of structured products across all asset classes and customer segments. The position is junior to mid-level and requires a strong derivatives background combined with the ability to communicate complex product details clearly to clients and sales teams.<br><br>Key Responsibilities<br><br>Manage the structured products platform and lifecycle across all relevant distribution channels, ensuring product range quality and driving continuous improvement. Identify product needs and develop new structured product ideas aligned with client requirements, market trends, house views, and business priorities. Analyze, optimize, launch, and monitor structured products, covering payoffs, underlyings, issuer support, client queries, risk flags, and maturity replacements. Lead platform enhancements and process improvements, including automation, digitization, infrastructure upgrades, issuer agreements, loan-to-value frameworks, and educational initiatives. Support financial and business performance objectives by managing internal and external stakeholder relationships, overseeing distribution channels, and jointly owning structured products budgets with relevant segments and channels. Maintain operational efficiency, compliance, and service delivery standards by upholding checks and balances, monitoring the trade book, escalating risk flags, and serving as the primary point of contact for structured products stakeholders.<br><br>Skills & Experience<br><br>Strong academic background with an undergraduate degree in Engineering or Mathematics; a postgraduate qualification in Finance with derivatives exposure is preferred. Minimum two years of experience in structured products and/or derivatives; Wealth Management experience is an advantage. Solid technical knowledge of derivatives and structured products, including payoffs, underlyings, institutional term sheets, and pricing factors. Ability to analyze and validate product documentation, including reviewing moderate-complexity term sheets against intended payoff structures. Strong communication skills, with the ability to translate complex structured product concepts into clear language suitable for client and sales audiences. Coding skills are desirable; strong behavioral competencies including analytical thinking, problem-solving, stakeholder management, and attention to detail are expected.<br><br>Location<br><br>Dubai, United Arab Emirates.<br><br>About Senna<br><br>Senna is a careers platform for finance candidates who want better opportunities and more strategic career guidance. We help professionals clarify their ambitions, target the right roles, and access expert support tailored to their goals across the MENA finance market. Senna is built to help candidates move with stronger direction, sharper positioning, and greater momentum. For more information, visit joinsenna.com.

We are currently seeking an experienced HSE Site Manager to join our team.<br>Key Responsibilities:Lead the implementation, monitoring, and continual improvement of the HSE Management System across project sites. Ensure compliance with UAE HSE legislation, client requirements, and company policies. Manage and supervise the site HSE team, providing guidance and technical support to project management. Develop and implement project-specific HSE plans, procedures, risk assessments, and emergency response plans. Conduct site inspections, audits, and compliance reviews, ensuring timely closure of corrective and preventive actions. Promote HSE awareness through inductions, training programs, toolbox talks, and safety campaigns. Monitor emergency preparedness, firefighting systems, medical activities, and emergency response drills. Review construction methods, lifting operations, plant and equipment, and subcontractor HSE performance to minimize project risks. Lead incident investigations, root cause analysis, and implementation of corrective actions. Liaise with clients, consultants, and regulatory authorities on HSE matters and ensure compliance with statutory requirements. Prepare and present HSE reports, performance statistics, and management updates. Foster a proactive safety culture and drive continuous improvement in occupational health, safety, and environmental performance.<br>Requirements:Bachelors' Degree with NEBOSH / IOSH Certification, OSHAD and Level 6 Certification Minimum 10 years of UAE experience in high-rise building construction projects. Knowledge in DM COP, DDA Regulations, NFPA Standards, UAE construction federal Knowledge in potentially Hazardous materials and Practices Previous experience with EMAAR<br>What We Offer:Attractive salary package (AED 13,000 – 18,000) Career growth and long-term opportunities Professional and dynamic work environment

About us:Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.<br>Role Summary:The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads. This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.<br>Key Responsibilities:<br>Platform & Internal Systems Strategy:Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements. Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default). Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.<br>Senior Ownership of 3rd-Party Integrations:Lead product ownership for complex 3rd-party integrations, including:Identity and verification providers Credit bureaus and risk data services Banking, payments, and financing partners Government and regulatory systems Drive integration strategy across vendors, including:Standardized integration patterns SLA, monitoring, and incident management requirements Versioning, migration, and deprecation strategies Partner with procurement, legal, and engineering on vendor selection and onboarding.<br>CRM, Customer Support & Case Management Platforms:Own the product direction for CRM and customer support systems supporting:Customer lifecycle management Case handling, disputes, and escalations Compliance-driven workflows (KYC/AML reviews, investigations) Ensure deep integration between CRM, support platforms, and core fintech systems. Optimize operational workflows to reduce manual effort and improve resolution times.<br>Admin Portals & Operational Tooling:Lead product ownership of admin portals and internal dashboards used by:Operations Risk and compliance Customer support Finance and reconciliation teams Ensure admin tools support:Role-based access control and audit trails Secure approvals and exception handling High-volume operational throughput with strong usability Balance flexibility for ops teams with strong governance and controls.<br>Regulatory, Risk & Compliance Leadership:Act as a senior product partner to Risk, Compliance, Legal, and Info Sec. Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes. Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting. Lead product responses to regulatory findings, audits, and remediation initiatives.<br>Roadmap Ownership & Cross-Squad Alignment:Own and communicate a multi-quarter platform roadmap, balancing:Regulatory commitments Operational efficiency Product enablement and scalability Drive prioritization decisions that consider company-wide impact and long-term platform health. Manage complex dependencies across product squads and business functions.<br>Execution, Quality & Resilience:Work closely with engineering leadership to define and enforce:Non-functional requirements (availability, performance, security) Business continuity and disaster recovery expectations Ensure safe delivery through staged rollouts, monitoring, and incident management practices.<br>Metrics, Outcomes & Continuous Improvement:Define and own senior-level platform KPIs, including:Platform adoption and reuse across squads Integration reliability and failure rates Operational efficiency gains Reduction in manual and high-risk processes Use data, incidents, and audit outcomes to drive continuous improvement.<br>Required Skills & Experience:<br>8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries. Proven experience leading:3rd-party integrations at scale CRM and customer support platforms Admin portals and operational tooling Strong understanding of:Financial transaction flows and risk controls APIs, distributed systems, and integration patterns Regulatory frameworks (KYC, AML, data privacy) Demonstrated ability to lead through influence in complex, cross-functional environments.<br>Preferred Qualifications:• Experience as a Senior / Lead Platform PM or Technical PM.• Background in lending, mortgages, payments, or identity platforms.• Experience working directly with regulators, auditors, or compliance reviews.• Familiarity with cloud security, access management, and observability.• Experience mentoring junior PMs or shaping product standards.

Company Description DL GENERAL TRADING PRIVATE LIMITED is a diversified trading company offering a wide range of products and services, including import and export of food and beverages, electronics, garments, household products, and marine and commercial supplies. The company also provides customized product sourcing solutions tailored to specific business needs, as well as logistics and supply chain services to ensure seamless delivery and operational efficiency. With a strong focus on reliability, cost-effectiveness, and customer-centric solutions, DL GENERAL TRADING PRIVATE LIMITED aims to create long-term value for its partners and clients. The company’s vision is to become a globally recognized leader in trading and manufacturing, supported by strategic sourcing, operational excellence, and strong market relationships.<br>Role Description This is a full-time, on-site Business Development Manager role based in Dubai, United Arab Emirates. The Business Development Manager will identify and pursue new business opportunities across the company’s product and service portfolio, build and maintain relationships with key clients and partners, and develop strategies to expand market presence locally and internationally. Daily responsibilities include prospecting and lead generation, conducting market research, preparing proposals and quotations, negotiating contracts, and coordinating with internal teams such as sourcing, operations, and logistics to ensure successful delivery. The role also involves monitoring sales performance, analyzing trends, providing regular reports to leadership, and contributing to pricing, promotional, and partnership initiatives to drive sustainable growth.<br>Qualifications<br> Strong business development, sales, and account management skills, with a track record of meeting or exceeding targets. Experience in international trade, import/export operations, and basic knowledge of logistics and supply chain processes. Market research, analytical, and strategic planning skills to identify opportunities and develop growth plans. Excellent communication, negotiation, and presentation skills, with the ability to build long-term client relationships. Ability to collaborate with cross-functional teams, manage multiple priorities, and solve problems proactively. Prior experience in trading, FMCG, electronics, garments, or related sectors is highly beneficial. Bachelor’s degree in Business, Marketing, International Trade, or a related field; advanced qualifications are an advantage. Proficiency in English; knowledge of additional languages relevant to target markets is a plus. Comfort working in a fast-paced, multicultural environment and willingness to travel regionally as needed.

Company Description Western Bainoona Group (WBG) is a diversified organization operating across construction, land transportation, and crushers, serving major infrastructure and development projects in the UAE. The group is recognized as a trusted and established name with a strong heritage and commitment to quality and safety. WBG continues to expand with a dynamic outlook, offering long-term career opportunities in a stable and growth-oriented environment. The company is ISO 9000, ISO 14000, and ISO 45000 certified, reflecting its focus on quality management, environmental responsibility, and occupational health and safety.<br>Role Description This is a full-time, on-site role based in Dubai for a NOC/Stakeholder Manager focused on construction projects. The role involves overseeing Network Operations Center (NOC) activities related to project communications, systems, and coordination, ensuring network reliability and timely issue resolution. The NOC/Stakeholder Manager will manage stakeholder relationships, including internal teams, contractors, and external authorities, to support smooth project execution and approvals. Daily tasks include monitoring network performance, coordinating technical support, managing troubleshooting processes, and ensuring accurate documentation of incidents and resolutions. The role also includes aligning communication and technical operations with project timelines, supporting compliance with company standards, and participating in cross-functional meetings to address operational risks and improvements.<br>Qualifications<br> Strong expertise in Network Operations Center (NOC) activities and Computer Network Operations. Demonstrated ability in Troubleshooting and Technical Support for network-related issues. Proficiency in Network Administration, including monitoring, configuration, and maintenance of network systems. Experience managing stakeholders in construction or infrastructure projects, preferably in the UAE. Solid understanding of project coordination, documentation, and communication with external authorities. Bachelor’s degree in Engineering, Information Technology, Telecommunications, or a related field; equivalent experience may be considered. Knowledge of ISO standards and safety practices relevant to construction and operational environments. Strong analytical, organizational, and time-management skills, with the ability to prioritize multiple tasks. Effective interpersonal and communication skills, with the ability to work collaboratively in a multicultural environment. Fluency in English; Arabic language skills are an advantage.

About us:Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.<br>Role Summary:The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads. This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.<br>Key Responsibilities:<br>Platform & Internal Systems Strategy:Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements. Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default). Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.<br>Senior Ownership of 3rd-Party Integrations:Lead product ownership for complex 3rd-party integrations, including:Identity and verification providers Credit bureaus and risk data services Banking, payments, and financing partners Government and regulatory systems Drive integration strategy across vendors, including:Standardized integration patterns SLA, monitoring, and incident management requirements Versioning, migration, and deprecation strategies Partner with procurement, legal, and engineering on vendor selection and onboarding.<br>CRM, Customer Support & Case Management Platforms:Own the product direction for CRM and customer support systems supporting:Customer lifecycle management Case handling, disputes, and escalations Compliance-driven workflows (KYC/AML reviews, investigations) Ensure deep integration between CRM, support platforms, and core fintech systems. Optimize operational workflows to reduce manual effort and improve resolution times.<br>Admin Portals & Operational Tooling:Lead product ownership of admin portals and internal dashboards used by:Operations Risk and compliance Customer support Finance and reconciliation teams Ensure admin tools support:Role-based access control and audit trails Secure approvals and exception handling High-volume operational throughput with strong usability Balance flexibility for ops teams with strong governance and controls.<br>Regulatory, Risk & Compliance Leadership:Act as a senior product partner to Risk, Compliance, Legal, and Info Sec. Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes. Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting. Lead product responses to regulatory findings, audits, and remediation initiatives.<br>Roadmap Ownership & Cross-Squad Alignment:Own and communicate a multi-quarter platform roadmap, balancing:Regulatory commitments Operational efficiency Product enablement and scalability Drive prioritization decisions that consider company-wide impact and long-term platform health. Manage complex dependencies across product squads and business functions.<br>Execution, Quality & Resilience:Work closely with engineering leadership to define and enforce:Non-functional requirements (availability, performance, security) Business continuity and disaster recovery expectations Ensure safe delivery through staged rollouts, monitoring, and incident management practices.<br>Metrics, Outcomes & Continuous Improvement:Define and own senior-level platform KPIs, including:Platform adoption and reuse across squads Integration reliability and failure rates Operational efficiency gains Reduction in manual and high-risk processes Use data, incidents, and audit outcomes to drive continuous improvement.<br>Required Skills & Experience:<br>8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries. Proven experience leading:3rd-party integrations at scale CRM and customer support platforms Admin portals and operational tooling Strong understanding of:Financial transaction flows and risk controls APIs, distributed systems, and integration patterns Regulatory frameworks (KYC, AML, data privacy) Demonstrated ability to lead through influence in complex, cross-functional environments.<br>Preferred Qualifications:• Experience as a Senior / Lead Platform PM or Technical PM.• Background in lending, mortgages, payments, or identity platforms.• Experience working directly with regulators, auditors, or compliance reviews.• Familiarity with cloud security, access management, and observability.• Experience mentoring junior PMs or shaping product standards.

Hiring: Operations Manager (United Arab Emirates) We are currently seeking an experienced and results-driven Operations Manager to join our team in the United Arab Emirates. Position:Operations Manager Location:United Arab Emirates Job Type:Full-Time On-site / Hybrid Available Responsibilities:Oversee daily business operations to ensure efficiency and productivity Develop and implement operational policies, procedures, and best practices Monitor operational performance and drive continuous improvement initiatives Manage budgets, resources, and operational costs effectively Lead and mentor cross-functional teams to achieve business objectives Analyze operational data and prepare performance reports for senior management Ensure compliance with company policies, industry regulations, and safety standards Collaborate with other departments to optimize workflows and service delivery Requirements:Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field Proven experience in operations management, business operations, or a similar leadership role Strong leadership, organizational, and decision-making skills Excellent analytical and problem-solving abilities Experience with performance management, process improvement, and KPI tracking Strong communication and stakeholder management skills Proficiency in Microsoft Office and ERP/business management systems Benefits:Competitive salary package Performance-based bonuses Health and insurance benefits Professional development and leadership training opportunities Career advancement opportunities within an international organization Exposure to large-scale operational and strategic projects Collaborative and professional work environment How to Apply:Please send your CV/Resume and a brief self-introduction to our recruitment team. Join us and help drive operational excellence, improve business performance, and support sustainable organizational growth!

Hiring: Operations Manager (United Arab Emirates) We are currently seeking an experienced and results-driven Operations Manager to join our team in the United Arab Emirates. Position:Operations Manager Location:United Arab Emirates Job Type:Full-Time On-site / Hybrid Available Responsibilities:Oversee daily business operations to ensure efficiency and productivity Develop and implement operational policies, procedures, and best practices Monitor operational performance and drive continuous improvement initiatives Manage budgets, resources, and operational costs effectively Lead and mentor cross-functional teams to achieve business objectives Analyze operational data and prepare performance reports for senior management Ensure compliance with company policies, industry regulations, and safety standards Collaborate with other departments to optimize workflows and service delivery Requirements:Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field Proven experience in operations management, business operations, or a similar leadership role Strong leadership, organizational, and decision-making skills Excellent analytical and problem-solving abilities Experience with performance management, process improvement, and KPI tracking Strong communication and stakeholder management skills Proficiency in Microsoft Office and ERP/business management systems Benefits:Competitive salary package Performance-based bonuses Health and insurance benefits Professional development and leadership training opportunities Career advancement opportunities within an international organization Exposure to large-scale operational and strategic projects Collaborative and professional work environment How to Apply:Please send your CV/Resume and a brief self-introduction to our recruitment team. Join us and help drive operational excellence, improve business performance, and support sustainable organizational growth!

Additional Information<br><br>Job Number 26078933<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Title: Techno-Functional Project Manager*- Saa S Platform Location:* Sharjah, UAEEmployment Type:* Full-Time Experience:* 3-5 Years Industry:* IT Software / Saa S Solutions<br><br>*About the Role*<br><br>We are seeking a Techno-Functional Project Manager to lead and support the successful implementation of our Saa S-based Human Capital Management (HCM) and Visa Management solutions. The ideal candidate will serve as a liaison between clients, business teams, and technical teams to ensure smooth delivery, configuration, and adoption of our digital solutions.<br><br>*Key Responsibilities*<br><br> Manage end-to-end Saa S implementation projects, from requirement gathering to deployment and post-go-live support. Act as a primary point of contact for clients, ensuring clear communication, expectation management, and timely delivery. Analyze client business processes and translate them into functional and technical requirements. Coordinate with technical, QA, and product teams to ensure smooth configuration, customization, and integration of the solution. Conduct product demonstrations, user acceptance testing (UAT), and training sessions for client stakeholders. Track project progress, manage risks, and prepare project documentation (SOWs, timelines, reports, etc.). Collaborate with cross-functional teams to enhance solution performance, usability, and client satisfaction. Ensure all implementations comply with data privacy, security, and compliance standards.<br><br>*Qualifications & Skills*<br><br> *Education:* Bachelor’s degree in information technology, Computer Science, or a related field. *Experience:* 3-5 years in Saa S solution implementation or techno-functional project management, preferably in HCM or Visa/Immigration management systems. Strong understanding of HR, onboarding, payroll, workforce management, and visa process workflows is an advantage. Hands-on experience managing IT system implementations, integrations (e.g. REST APIs), and data migration. Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions. Excellent written and verbal communication skills; fluency in English required (Arabic is a plus). Proven experience in client communication, stakeholder management, and delivering projects within scope and timeline. Familiarity with Azure Cloud or similar cloud platforms is preferred. PMP or Agile certification is a plus but not mandatory.<br><br>*Why Join Us*<br><br> Opportunity to work on cutting-edge Saa S products in the HCM and Visa Management domain. Collaborative and innovative work culture in a fast-growing technology company. Exposure to enterprise clients and large-scale digital transformation projects in the UAE and GCC region.<br><br>Work Location: Sharjah, UAE.<br><br>Immediate joiners are preferred.<br><br>Contact us at +91 9791033506<br><br>botim calls at +91 9791033506<br><br>Whats App us at +91 9791033506<br><br>Skills: projects,skills,cloud,communication,saas,techno,management,teams,project,techno-functional

Job Title: Techno-Functional Project Manager*- Saa S Platform Location:* Sharjah, UAEEmployment Type:* Full-Time Experience:* 3-5 Years Industry:* IT Software / Saa S Solutions<br><br>*About the Role*<br><br>We are seeking a Techno-Functional Project Manager to lead and support the successful implementation of our Saa S-based Human Capital Management (HCM) and Visa Management solutions. The ideal candidate will serve as a liaison between clients, business teams, and technical teams to ensure smooth delivery, configuration, and adoption of our digital solutions.<br><br>*Key Responsibilities*<br><br> Manage end-to-end Saa S implementation projects, from requirement gathering to deployment and post-go-live support. Act as a primary point of contact for clients, ensuring clear communication, expectation management, and timely delivery. Analyze client business processes and translate them into functional and technical requirements. Coordinate with technical, QA, and product teams to ensure smooth configuration, customization, and integration of the solution. Conduct product demonstrations, user acceptance testing (UAT), and training sessions for client stakeholders. Track project progress, manage risks, and prepare project documentation (SOWs, timelines, reports, etc.). Collaborate with cross-functional teams to enhance solution performance, usability, and client satisfaction. Ensure all implementations comply with data privacy, security, and compliance standards.<br><br>*Qualifications & Skills*<br><br> *Education:* Bachelor’s degree in information technology, Computer Science, or a related field. *Experience:* 3-5 years in Saa S solution implementation or techno-functional project management, preferably in HCM or Visa/Immigration management systems. Strong understanding of HR, onboarding, payroll, workforce management, and visa process workflows is an advantage. Hands-on experience managing IT system implementations, integrations (e.g. REST APIs), and data migration. Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions. Excellent written and verbal communication skills; fluency in English required (Arabic is a plus). Proven experience in client communication, stakeholder management, and delivering projects within scope and timeline. Familiarity with Azure Cloud or similar cloud platforms is preferred. PMP or Agile certification is a plus but not mandatory.<br><br>*Why Join Us*<br><br> Opportunity to work on cutting-edge Saa S products in the HCM and Visa Management domain. Collaborative and innovative work culture in a fast-growing technology company. Exposure to enterprise clients and large-scale digital transformation projects in the UAE and GCC region.<br><br>Work Location: Sharjah, UAE.<br><br>Immediate joiners are preferred.<br><br>Contact us at +91 9791033506<br><br>botim calls at +91 9791033506<br><br>Whats App us at +91 9791033506<br><br>Skills: projects,skills,cloud,communication,saas,techno,management,teams,project,techno-functional

Job Title: Techno-Functional Project Manager*- Saa S Platform Location:* Sharjah, UAEEmployment Type:* Full-Time Experience:* 3-5 Years Industry:* IT Software / Saa S Solutions<br><br>*About the Role*<br><br>We are seeking a Techno-Functional Project Manager to lead and support the successful implementation of our Saa S-based Human Capital Management (HCM) and Visa Management solutions. The ideal candidate will serve as a liaison between clients, business teams, and technical teams to ensure smooth delivery, configuration, and adoption of our digital solutions.<br><br>*Key Responsibilities*<br><br> Manage end-to-end Saa S implementation projects, from requirement gathering to deployment and post-go-live support. Act as a primary point of contact for clients, ensuring clear communication, expectation management, and timely delivery. Analyze client business processes and translate them into functional and technical requirements. Coordinate with technical, QA, and product teams to ensure smooth configuration, customization, and integration of the solution. Conduct product demonstrations, user acceptance testing (UAT), and training sessions for client stakeholders. Track project progress, manage risks, and prepare project documentation (SOWs, timelines, reports, etc.). Collaborate with cross-functional teams to enhance solution performance, usability, and client satisfaction. Ensure all implementations comply with data privacy, security, and compliance standards.<br><br>*Qualifications & Skills*<br><br> *Education:* Bachelor’s degree in information technology, Computer Science, or a related field. *Experience:* 3-5 years in Saa S solution implementation or techno-functional project management, preferably in HCM or Visa/Immigration management systems. Strong understanding of HR, onboarding, payroll, workforce management, and visa process workflows is an advantage. Hands-on experience managing IT system implementations, integrations (e.g. REST APIs), and data migration. Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions. Excellent written and verbal communication skills; fluency in English required (Arabic is a plus). Proven experience in client communication, stakeholder management, and delivering projects within scope and timeline. Familiarity with Azure Cloud or similar cloud platforms is preferred. PMP or Agile certification is a plus but not mandatory.<br><br>*Why Join Us*<br><br> Opportunity to work on cutting-edge Saa S products in the HCM and Visa Management domain. Collaborative and innovative work culture in a fast-growing technology company. Exposure to enterprise clients and large-scale digital transformation projects in the UAE and GCC region.<br><br>Work Location: Sharjah, UAE.<br><br>Immediate joiners are preferred.<br><br>Contact us at +91 9791033506<br><br>botim calls at +91 9791033506<br><br>Whats App us at +91 9791033506<br><br>Skills: teams,saas,techno-functional,techno,communication,projects,cloud,project,management,skills

Hiring: PMO Manager (United Arab Emirates) We are currently seeking an experienced and highly organized PMO Manager to join our team in the United Arab Emirates. Position:PMO Manager (Project Management Office Manager) Location:United Arab Emirates Job Type:Full-Time On-site / Hybrid Available Responsibilities:Lead and manage the Project Management Office (PMO) to ensure effective project governance Develop and implement project management standards, methodologies, and best practices Oversee project portfolios, budgets, schedules, risks, and resource allocation Monitor project performance and provide executive-level reporting and dashboards Support project managers in planning, execution, and successful project delivery Establish project controls, risk management frameworks, and compliance processes Align project initiatives with organizational goals and strategic priorities Drive continuous improvement in project management capabilities across the organization Requirements:Bachelor's degree in Business Administration, Engineering, Project Management, or a related field Proven experience in PMO management, project portfolio management, or senior project management roles Strong knowledge of project governance, portfolio management, and PMO frameworks PMP, PRINCE2, PMI-PgMP, PMI-PMOCP, or equivalent certifications are highly preferred Experience with project management tools such as Microsoft Project, Primavera, Jira, or Asana Strong analytical, leadership, communication, and stakeholder management skills Ability to manage multiple complex projects and strategic programs simultaneously Benefits:Competitive salary package Performance-based bonuses Health and insurance benefits Professional development and certification support Career advancement opportunities within an international organization Exposure to enterprise-wide transformation and strategic initiatives Collaborative and professional work environment How to Apply:Please send your CV/Resume and a brief self-introduction to our recruitment team. Join us and help drive project excellence, strengthen governance, and ensure the successful delivery of high-impact business initiatives!

Role Description This full-time remote role as Customer Service Manager at RYG Ingenieria is responsible for leading the customer service function and ensuring consistently high-quality support. The position involves overseeing daily customer support operations, monitoring service levels, and guiding team members to resolve inquiries and issues efficiently. The Customer Service Manager will design and implement processes to improve customer satisfaction, analyze feedback and performance metrics, and prepare reports for leadership. This role also collaborates with cross-functional teams to address recurring issues, optimize the customer journey, and align service practices with company goals. The manager will coach and develop the customer service team through regular check-ins, training, and performance reviews.<br>Qualifications<br> Strong customer-focused skills, including Customer Satisfaction and Customer Support, with a track record of improving the customer experience. Proficiency in Customer Service Management, including leading teams, setting service standards, and managing workflows. Solid Analytical Skills to interpret data, identify trends, and recommend actionable improvements. Excellent Communication skills, both written and verbal, to interact with customers, team members, and stakeholders. Experience managing remote or distributed teams and using digital collaboration tools. Proven ability to handle escalations, conflict resolution, and complex customer issues calmly and effectively. Familiarity with CRM systems, ticketing platforms, and customer feedback tools. Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role Summary <br><br>Be the strategic owner and orchestrator of the food vertical's growth agenda, setting the marketing strategy, leading the team, and ensuring all channels switch on in coordination and every functional team delivers their part on time. This role focuses on Food vertical growth activities and not the quick-commerce vertical.<br><br>Build, own, and continuously optimise a 360-degree integrated marketing engine (OOH, performance marketing, CRM/lifecycle, social media, influencers, BTL, partnerships, commercial deals, and any activation) to drive performance objectives (acquisition, reorder, retention) alongside brand objectives (awareness, engagement, and affinity).<br><br>Take full ownership of your designated geography and its growth: the strategy, the budget and its allocation, the campaigns, and consumer visibility. Acting proactively to drive growth by initiating plans, ideas, and tests.<br><br>Make data-driven decisions on channel-mix strategy, budget allocation, and audience targeting to hit objectives, and own the tracking, measurement, and reporting of performance end-to-end, turning results into clear insight and the next round of action.<br><br>What’s on your plate? <br><br>Own the marketing strategy and growth plan for the Food vertical in your UAE, translating order targets into channels, cities, and budget roadmap. Own the performance-marketing channel, pacing against target CAC/CARC by sub-channel, and aligning with the relevant stakeholders to reallocate spend toward the highest-return campaigns to maximise incremental orders per dirham. Own and defend the core campaign efficiency metrics: ROI, CPIO, CPA. Benchmarking per campaign and making scale-or-cut decisions on actionable insights. Own the full food growth marketing CARC, ensuring efficient allocation across channels, cities, teams and being accountable for the return on every dirham of spend. Own budget forecasting and planning cycles, building bottom-up order forecasts by campaign, city and sales portfolio, and managing mid-month reallocations and scenario models (best/base/worst) as performance and seasonality shift. Own co-funding and partner-funded marketing, co-managing with sales team on investment from restaurant chains, structuring jointly funded campaigns, tracking committed vs realised funding, and ensuring co-funded activity hits agreed return and reporting obligations. Oversee the food customer lifecycle in partnership with CRM, owning the journey from acquisition through activation, reorder, retention, win-back and churn prevention and also aligning paid activities/vouchers within lifecycle stages so acquisition translates into repeat behaviour and rising LTV, not just first orders. Own customer retention economics, tracking new-vs-existing customer mix, cohort payback and retention curves by city and acquisition source, and steering budget toward the cohorts and channels with the strongest long-term value. Expertise in looker to own all performance reports and dashboards related to food growth. Design dashboards and lead all performance deep dives and reports covering customers cohorts, orders, basket analysis, frequency and budgets. Own the weekly performance review with the management, having a clear narrative: performance vs target and forecast, key drivers, risks and recommended actions. Design and run the experimentation in partnership with the product team for any new app feature: A/B creative tests, geo and holdout tests, and incrementality studies to measure true incremental impact and feed budget allocation decisions. Comfortable/experience with using AI tools. Own the creative strategy for campaigns. Briefing the internal/external agencies, managing the asset calendar, and driving creative refresh to combat fatigue and protect efficiency of visual assets. Define the channel-mix and audience strategy across performance, CRM/lifecycle, social, influencers, BTL, partnerships and commercial deals, balancing upper- and lower-funnel investment to hit acquisition, reorder, retention goals. Own the marketing trade calendar and campaign governance, sequencing always-on activity with key commercial moments (Seasonal, spike campaigns, brand campaigns) and ensuring on-time, on-quality communication across relevant teams. Partner with senior cross-functional stakeholders across Sales, Product, CRM, Brand and Finance, aligning on tracking, definitions and instrumentation so reporting reconciles end-to-end. Track market & competitor promo parity to proactively initiate campaigns, tests and have budget shifts in response. Champion best practice, automation and innovation with the team to drive continuous improvement.<br><br>Qualifications<br><br>What did we order? <br><br>Minimum of 8 years of relevant experience in growth, marketing, and campaign management preferably in an e-commerce, F&B aggregator, or tech company. Expertise in understanding the marketing mix and campaign management. Expert in analytics (Excel and google sheets) Plus if experienced in looker/tableau Strong project management and analytical skills. Strong communication and interpersonal skills. Strong in analysis and a very numbers oriented person. Comfortable working in a challenging environment. Fluent in English (Arabic is a plus)

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.<br>We are seeking an experienced and passionate Guest Relations Manager to lead our guest experience journey at TAPASAKE, an expanding concept offering an extraordinary dining experience where Japanese cuisine meets Mediterranean flavors. Blending modern techniques with rich traditions, each destination serves exquisite cuisine in an atmosphere of elegance and refinement, complemented by stunning views and vibrant energy. The poolside ambiance enhances the experience, with some locations offering a lively atmosphere where guests can relax and enjoy exceptional cuisine.<br>As Guest Relations Manager, you will oversee the guest relations team, ensure seamless arrival and departure experiences, manage VIP guests and special occasions, handle guest feedback with professionalism, and work closely with the restaurant operations team to create memorable moments that exceed expectations.<br>Key Responsibilities:<br>Responsible for the entire Guest Relation department procedures and processes. Ensure that Guest Relation department are working aligned with established procedures and processes to sustain consistency. Creating personalized and memorable guest experiences Managing VIPs, celebrities, and repeat guests Building guest loyalty and brand advocacy Leading service recovery for high-profile situations Working with operations, reservations, F&B, and marketing to elevate the overall guest journey Coaching the guest relations team to deliver luxury service standards To ensure all telephone calls are handled politely, timely and efficiently. Ascertaining and accurately meeting the caller’s needs. Increase repeat business through relationship building and interaction. Actively seek opportunities to increase revenue. Understand the competitive marketplace through analysis of trends and data and build strategic approach to manage trends. To communicate and track reservations and special requests made by the guests, coordinating with the relevant departments to ensure seamless execution. Review booked reservations and arrival reports daily. Ensure smooth communication in regard to bookings and occupancy.<br><br>Ideal Candidate:<br>A proven experience as Guest Relations Manager with at least 3-5 years within upscale lifestyle dining venues. Strong leadership and people management skills. Excellent interpersonal and organizational skills Strong analytical and project management skills Good business awareness including external markets and competitor positions A passion for delivering exceptional guest experiences. Excellent communication and problem-solving abilities. Experience managing reservations, VIP guests, and service recovery. Fluency in English; additional European languages are an advantage. Good knowledge of policies and procedures, their development and applications Strong relationship building skills Highly cooperative team spirit

KATZ Interiors is a premier luxury interior design and architectural firm known for delivering bespoke and timeless designs in some of the world's most prestigious locations. Specializing in residential, retail, and hospitality projects, the firm offers end-to-end services from concept design to custom furniture creation and turn-key solutions. Founded in 2006, KATZ boasts over a decade of expertise in the luxury real estate sector, creating innovative and functional designs blending classic aesthetics with modern touches. With a diverse team of interior designers, architects, and project managers, KATZ is dedicated to achieving design excellence and exceeding client expectations. Notable projects span global destinations such as London, Paris, Monaco, Miami, and Dubai, among others.<br>The Role As our Business Development Manager, your core mission is to win high-value interior design and fit-out contracts across Dubai. This is a sector-agnostic, multi-lingual growth role. You will build relationships with property developers, corporate clients, luxury homeowners, and brokers from all global backgrounds to fill our design pipeline.<br>Key Responsibilities Project Acquisition: Identify and secure new high-end residential, commercial, or hospitality interior design projects across Dubai. Lead Generation: Build a robust pipeline of incoming projects by networking with real estate brokers, developers, project managers, and asset owners. Client Pitching: Present our design portfolio, concept pitches, and commercial proposals confidently to diverse, multinational clients. Tender Management: Lead the commercial bidding process, coordinate with our creative design team, and negotiate contracts to closure. Market Mapping: Stay ahead of Dubai's real estate trends, newly handed-over communities, and commercial developments to spot early design opportunities. Relationship Management: Maintain deep industry relationships to ensure our studio is the top choice for upcoming renovations and fit-outs.<br>What We Are Looking For Dubai Market Expertise: Minimum 3+ years of proven business development experience specifically within the Dubai Interior Design, Fit-Out, or Architecture sectors. Established Network: A strong, existing network of local developers, real estate brokers, project management consultants (PMCs), or commercial real estate agents. Global Communicator: Professional fluency in English is mandatory. Multi-lingual skills are a massive advantage. Industry Knowledge: Deep understanding of the interior design lifecycle, fit-out costs, and Dubai regulatory/approvals processes (DED, Dubai Municipality, Civil Defence, etc.). Core Traits: Exceptional presentation skills, a sophisticated aesthetic eye, and a proven track record of hitting sales targets.

Role Description The Guest Relations Manager is a part-time, hybrid role based in Dubai, with a combination of on-site work and some work-from-home flexibility. This role is responsible for managing guest experiences, greeting and assisting visitors, coordinating bookings or appointments, and ensuring that guest needs are promptly addressed. The Guest Relations Manager will respond to inquiries by phone, email, and in person, manage feedback and complaints, and work closely with internal teams to maintain high standards of customer service and satisfaction. Day-to-day tasks include monitoring guest areas, preparing reports on guest feedback, supporting the training of front-line staff on guest interaction standards, and implementing service improvements. The role requires consistent professionalism, attention to detail, and a focus on building positive, long-term relationships with guests and partners. Qualifications Strong Guest Relations and Customer Service skills, with experience managing guest interactions and expectations. Excellent Communication abilities, including clear verbal and written communication in English; additional languages are an advantage. Focus on Customer Satisfaction, with a track record of handling feedback, resolving issues, and maintaining service quality. Experience in Training front-line staff on service standards, guest interaction, and communication best practices. Prior experience in hospitality, corporate reception, or customer-facing roles in a multicultural environment. Solid organizational and time management skills, with the ability to prioritize and manage multiple guest-related tasks. Proficiency with common office software and guest management or CRM systems is beneficial. Diploma or degree in Hospitality Management, Business, or a related field preferred, or equivalent practical experience.

About us:<br><br>Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.<br><br>Role Summary:<br><br>The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads.<br><br>This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.<br><br>Key Responsibilities:<br><br>Platform & Internal Systems Strategy:<br><br>Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default) Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk<br><br>Senior Ownership of 3rd-Party Integrations:<br><br>Lead product ownership for complex 3rd-party integrations, including:<br><br> Identity and verification providers Credit bureaus and risk data services Banking, payments, and financing partners Government and regulatory systems Drive integration strategy across vendors, including:Standardized integration patterns SLA, monitoring, and incident management requirements Versioning, migration, and deprecation strategies Partner with procurement, legal, and engineering on vendor selection and onboarding<br><br>CRM, Customer Support & Case Management Platforms:<br><br>Own the product direction for CRM and customer support systems supporting:Customer lifecycle management Case handling, disputes, and escalations Compliance-driven workflows (KYC/AML reviews, investigations) Ensure deep integration between CRM, support platforms, and core fintech systems Optimize operational workflows to reduce manual effort and improve resolution times<br><br>Admin Portals & Operational Tooling:<br><br>Lead product ownership of admin portals and internal dashboards used by:<br><br>Operations Risk and compliance Customer support Finance and reconciliation teams Ensure admin tools support:Role-based access control and audit trails Secure approvals and exception handling High-volume operational throughput with strong usability Balance flexibility for ops teams with strong governance and controls<br><br>Regulatory, Risk & Compliance Leadership:<br><br>Act as a senior product partner to Risk, Compliance, Legal, and Info Sec Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting Lead product responses to regulatory findings, audits, and remediation initiatives<br><br>Roadmap Ownership & Cross-Squad Alignment:<br><br> Own and communicate a multi-quarter platform roadmap, balancing: Regulatory commitments Operational efficiency Product enablement and scalability Drive prioritization decisions that consider company-wide impact and long-term platform health Manage complex dependencies across product squads and business functions<br><br>Execution, Quality & Resilience:<br><br> Work closely with engineering leadership to define and enforce: Non-functional requirements (availability, performance, security) Business continuity and disaster recovery expectations Ensure safe delivery through staged rollouts, monitoring, and incident management practices<br><br>Metrics, Outcomes & Continuous Improvement:<br><br>Define and own senior-level platform KPIs, including:<br><br> Platform adoption and reuse across squads Integration reliability and failure rates Operational efficiency gains Reduction in manual and high-risk processes Use data, incidents, and audit outcomes to drive continuous improvement<br><br>Required Skills & Experience:<br><br> 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries Proven experience leading:3rd-party integrations at scale CRM and customer support platforms Admin portals and operational tooling Strong understanding of:Financial transaction flows and risk controls APIs, distributed systems, and integration patterns Regulatory frameworks (KYC, AML, data privacy) Demonstrated ability to lead through influence in complex, cross-functional environments<br><br>Preferred Qualifications:<br><br> Experience as a Senior / Lead Platform PM or Technical PM Background in lending, mortgages, payments, or identity platforms Experience working directly with regulators, auditors, or compliance reviews Familiarity with cloud security, access management, and observability Experience mentoring junior PMs or shaping product standards<br><br>Requirements<br><br>Benefits