Security Officer Jobs in UAE
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Analyst, Franchise Innovation<br>About Mastercard<br>Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Through secure data, technology, partnerships and innovation, we help individuals, businesses and governments realize their greatest potential.<br>The Mastercard Franchise model is the foundation of our global network, enabling trust, interoperability, scale and innovation across the payments ecosystem. The Franchise organization plays a critical role in protecting network integrity, enabling new business models, onboarding ecosystem participants and driving sustainable growth across traditional and emerging payment flows. <br>Overview<br>The Franchise Innovation team is responsible for developing and deploying innovative Franchise solutions that support Mastercard's customers and strengthen the payments ecosystem across Eastern Europe, Middle East and Africa (EEMEA). We work at the intersection of payments innovation, ecosystem enablement, compliance and business growth.<br>We are seeking a highly analytical and motivated Analyst to join our Dubai-based team. The successful candidate will support the development, promotion and execution of Franchise-enabled solutions that help customers grow while ensuring adherence to Mastercard Standards. The role combines customer engagement, data analysis, market intelligence, ecosystem monitoring and operational support for onboarding new participants into the Mastercard network.<br>This is an excellent opportunity for an individual seeking exposure to the rapidly evolving payments industry, emerging business models, digital commerce, fintechs, service providers and the broader Mastercard ecosystem. <br>Key Responsibilities<br>• Support the promotion and adoption of Mastercard Franchise solutions with customers across the EEMEA region.<br>• Assist in customer engagements by presenting Franchise programs, standards and value propositions.<br>• Develop internal and customer-facing presentations, reports and supporting materials.<br>• Analyze transaction data to identify trends, opportunities, risks and areas requiring attention.<br>• Support the onboarding and enablement of new Service Providers and other ecosystem participants.<br>• Assist in managing Franchise Innovation initiatives, ensuring milestones and deliverables are tracked effectively.<br>• Support process improvements, automation initiatives and operational excellence projects.<br>Requirements<br>• Preferred experience in payments, banking, fintech, customer onboarding or a related fields.<br>• Knowledge of card payments, merchant acquiring, e-commerce or payment network operations is preferred.<br>• Experience working with customers, data analysis, reporting and business insights is desirable. <br>• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.<br>• Excellent attention to detail and ability to manage multiple priorities simultaneously.<br>• Strong team player with good communication and presentation skills with the ability to engage both business and technical audiences.<br>• Ability to work effectively within a cross-functional and multicultural environment.<br>• Self-motivated, organized and able to operate with a sense of urgency.<br>• Strong stakeholder management and collaboration skills.<br>• Curiosity about emerging payment technologies, fintech innovation and evolving business models.<br>• Proficiency in Microsoft Excel, PowerPoint and Word.<br>• Fluent in English, any other language is a plus <br>Education<br>• Bachelor's degree in Payments, Business or a related discipline.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Global Markets Summer Internship 2027 - Product Management intern & Sales Analyst Intern - Dubai, UAE (UAE Nationals Preferred)<br>Why join Mastercard’s internship program? <br>Mastercard's internship program offers more than hands-on work. It provides an opportunity to build skills, expand your network, and make a meaningful impact while working on projects that support business priorities. It provides an opportunity to build skills, expand your network, and make a meaningful impact while working on projects that support business priorities. <br>Global Markets <br>This Internship is part of the Global Markets business unit and serves as a core pipeline into the Graduate Programme the following year, which features two curated rotations across specialised career tracks. Internship roles are therefore aligned with these tracks, offering early exposure to the skills and experiences that will be further developed during the graduate journey. Please specify if you have a preferred function as part of your application or if you are open to all. This information will be leveraged to best match applicants to the most suitable role. <br> <br>Career Track 1. Sales and Business Development <br>As part of our Sales and Business Development track, you can expect to focus on strategic sales planning and consultative and solution selling. <br> <br>These teams provide: <br>Product expertise and help leverage Mastercard integrated solutions to drive sales and revenue goals <br>Is responsible for setting sales strategies as it relates to products that are aligned with geographical strategy and help identify and close sales leads <br>Market intelligence to product developers and managers to support design, development and implementation efforts <br> <br>Career Track 2. Product Management and Solutions <br>As part of our Product Management and Solutions track, you can expect to focus on user experience, product performance and ongoing management, customer needs and insights and architecting solutions. <br> <br>These teams provide: <br>The overall coordination, status reporting, financials, schedules and stability of project-oriented work efforts, ensuring that project goals and objectives are met within agreed time, scope and resource requirements <br>Detailed project plans and manages all implementation processes within budget constraints <br> <br>What you’ll do <br>As an intern, you'll benefit from: <br>Mentorship and coaching from experienced professionals and leaders <br> Networking opportunities with fellow interns, employees, and senior leaders <br>Professional development experiences focused on career growth and skill-building <br>Exposure to innovative technologies and global business challenges <br>Volunteer, community engagement, and team-building activities <br>What we’re looking for: <br>Penultimate Year Students currently enrolled in a Bachelor’s or Master’s degree, with an anticipated graduation date between December 2027 to July 2028. <br>Available to work full-time for 10- 12 weeks starting on June 2027 <br>Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities. <br>Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities. <br>Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<h2 class="h5">Job description</h2>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Director Marketing Services<br>Overview <br>The Media Delivery Lead will help build Mastercard's in-house media capability, starting with two pilot regions before scaling globally. The role will manage regional media planning resources and own the operating model, delivery standards, commercial controls and integrated ways of working across media planners, buyers and the trading desk partner.<br>Working across regional and global stakeholders, the role will translate pilot outcomes into a repeatable blueprint for future markets. <br>Key Responsibilities:<br>Strategy & Operating Model:<br>• Own the overall media capability — strategy, operating model and performance across in-housed channels, including clear pilot objectives, scope and success measures.<br>• Set delivery standards, operating procedures and ways of working across planning, buying, activation, optimisation, measurement and reporting, creating a repeatable blueprint for future regional hubs.<br>• Drive the phased roadmap for in-house capability, defining market-readiness criteria, managing readiness gates and recommending the sequence and approach for future expansion.<br>Commercial:<br>• Own the media budget and commercial oversight, including transparent DSP fee structures and commission models.<br>• Govern trading desk commercial terms, transparent DSP and platform fees, partner staffing models and commission structures.<br>• Own the day-to-day strategic relationship with the trading desk partner, including partner onboarding, SLAs, performance reviews, escalation, knowledge transfer and continuous improvement.<br>• Track and validate in-housing savings against the business case <br>• Validate that trading desk delivery supports the in-housing business case, including agency fee avoidance, buying transparency and performance improvement.<br>Stakeholder & Governance:<br>• Act as senior point of contact for executive leadership, Finance, Legal, Risk and Procurement on media in-housing.<br>• Chair governance forums and own the RACI for media planning, buying, optimisation and measurement.<br>• Present performance, savings and roadmap progress to executive and regional stakeholders.<br>• Support leadership decisions on the target global organisation, governance model and long-term ownership approach.<br>People & Team Build:<br>• Lead the pilot in-house team, including regional media planning contractors, and help build the permanent core team and regional delivery hubs.<br>• Define capability expectations for media planners, buyers and performance specialists as the model scales across regions.<br>Key Qualifications:<br>Experience:<br>• 10+ years in media planning, buying and performance media, including senior leadership of an in-house team or agency account.<br>• Proven experience building or scaling an in-house media function, or leading a client-side media transition from agency.<br>• Multi-market or regional remit, ideally across Europe and EEMEA.<br>• Track record of owning significant media budgets and delivering measurable efficiency and performance gains.<br>• Experience managing media planners, media buyers and/or embedded trading desk teams across regional or multi-market campaign portfolios.<br>Skills:<br>• Deep expertise across paid social, search, programmatic and measurement/attribution.<br>• Strong commercial acumen — contract negotiation, fee models and vendor management.<br>• Strong partner governance skills, including management of trading desk delivery, platform access, account ownership, transparent fee models and service performance.<br>• Excellent executive communication and stakeholder management skills.<br>Education:<br>• Bachelor's degree in Marketing, Media, Communications, Business or a related field.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
<strong>Our Purpose<br><br></strong><em>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.<br><br></em><strong>Title And Summary<br><br></strong>Director Marketing Services<br><br><strong>Overview<br><br></strong>The Media Delivery Lead will help build Mastercard's in-house media capability, starting with two pilot regions before scaling globally. The role will manage regional media planning resources and own the operating model, delivery standards, commercial controls and integrated ways of working across media planners, buyers and the trading desk partner.<br><br>Working across regional and global stakeholders, the role will translate pilot outcomes into a repeatable blueprint for future markets.<br><br><strong>Key Responsibilities<br><br></strong>Strategy & Operating Model:<br><br><ul><li> Own the overall media capability — strategy, operating model and performance across in-housed channels, including clear pilot objectives, scope and success measures.</li><li> Set delivery standards, operating procedures and ways of working across planning, buying, activation, optimisation, measurement and reporting, creating a repeatable blueprint for future regional hubs.</li><li> Drive the phased roadmap for in-house capability, defining market-readiness criteria, managing readiness gates and recommending the sequence and approach for future expansion.<br><br><br></li></ul><strong>Commercial<br><br></strong><ul><li> Own the media budget and commercial oversight, including transparent DSP fee structures and commission models.</li><li> Govern trading desk commercial terms, transparent DSP and platform fees, partner staffing models and commission structures.</li><li> Own the day-to-day strategic relationship with the trading desk partner, including partner onboarding, SLAs, performance reviews, escalation, knowledge transfer and continuous improvement.</li><li> Track and validate in-housing savings against the business case</li><li> Validate that trading desk delivery supports the in-housing business case, including agency fee avoidance, buying transparency and performance improvement.<br><br><br></li></ul><strong>Stakeholder & Governance<br><br></strong><ul><li> Act as senior point of contact for executive leadership, Finance, Legal, Risk and Procurement on media in-housing.</li><li> Chair governance forums and own the RACI for media planning, buying, optimisation and measurement.</li><li> Present performance, savings and roadmap progress to executive and regional stakeholders.</li><li> Support leadership decisions on the target global organisation, governance model and long-term ownership approach.<br><br><br></li></ul><strong>People & Team Build<br><br></strong><ul><li> Lead the pilot in-house team, including regional media planning contractors, and help build the permanent core team and regional delivery hubs.</li><li> Define capability expectations for media planners, buyers and performance specialists as the model scales across regions.<br><br><br></li></ul><strong>Experience<br><br></strong>Key Qualifications:<br><br><ul><li> 10+ years in media planning, buying and performance media, including senior leadership of an in-house team or agency account.</li><li> Proven experience building or scaling an in-house media function, or leading a client-side media transition from agency.</li><li> Multi-market or regional remit, ideally across Europe and EEMEA.</li><li> Track record of owning significant media budgets and delivering measurable efficiency and performance gains.</li><li> Experience managing media planners, media buyers and/or embedded trading desk teams across regional or multi-market campaign portfolios.<br><br><br></li></ul><strong>Skills<br><br></strong><ul><li> Deep expertise across paid social, search, programmatic and measurement/attribution.</li><li> Strong commercial acumen — contract negotiation, fee models and vendor management.</li><li> Strong partner governance skills, including management of trading desk delivery, platform access, account ownership, transparent fee models and service performance.</li><li> Excellent executive communication and stakeholder management skills.<br><br><br></li></ul><strong>Education<br><br></strong><ul><li> Bachelor's degree in Marketing, Media, Communications, Business or a related field.<br><br><br></li></ul><strong>Corporate Security Responsibility<br><br></strong> All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<br><br><ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>
<h2 class="h5">Job description</h2>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Research Director, New Solutions, ARC<br>All About Us<br>Mastercard’s Services organization is a key differentiator, providing services that help customers grow through expertise, data-driven insights, and execution. Within Services, Advisors & Consulting Services delivers projects and platforms for clients globally, staffed flexibly across geographies and skills.<br>The Advisors Research Center (ARC) is a global research capability that provides primary and secondary research support across quantitative and qualitative methodologies, partnering with internal stakeholders and external vendors to deliver insight-led outcomes for our clients.<br>Role Overview<br>The Research Director drives the identification, testing, and adoption of innovative research methodologies, technologies, and AI capabilities that enable ARC to deliver research faster, better, and more efficiently. The role combines two responsibilities:<br>-Global Research Innovation: Scout emerging research and AI capabilities, run proof-of-concepts, evaluate vendors, and provide evidence-based recommendations to inform ARC's product, platform, and insourcing strategies.<br>-Arabia Research Solutions: Support research scoping, methodology design, pricing, vendor management, and fieldwork procurement for client and internal engagements across the Arabia region.<br>This is an individual contributor role requiring strong influence, stakeholder management, commercial acumen, and cross-functional collaboration.<br>Key Responsibilities<br>Research Innovation & AI<br>-Identify emerging research, AI, and automation opportunities across the research lifecycle.<br>-Design and execute pilots to assess new methodologies, tools, and vendors.<br>-Develop recommendations on adoption, scaling, or discontinuation based on evidence and business impact.<br>-Support insourcing and product teams by providing research expertise and validated innovation findings.<br>-Evaluate research and AI vendors for quality, commercial fit, scalability, and compliance.<br>-Drive responsible AI adoption aligned with governance, privacy, and quality standards.<br>-Develop playbooks, training, and best practices to enable adoption across ARC.<br>Arabia Research Solutions<br>-Serve as a key point of contact for research intake, scoping, methodology design, and pricing.<br>-Support proposal development and project handovers to delivery teams.<br>-Manage vendor feasibility assessments, RFQs/RFPs, and fieldwork procurement.<br>-Coordinate supplier onboarding and contracting with Legal, Sourcing, and Privacy teams.<br>-Maintain reporting and dashboards for revenue, pipeline, backlog, and business performance.<br>-Support internal enablement and communication of ARC offerings and research capabilities.<br>Qualifications & Experience<br>-Extensive experience in market research, research technology, or agency environments.<br>-Deep knowledge of quantitative and qualitative research methodologies.<br>-Experience applying AI, automation, or emerging technologies to research processes.<br>-Strong skills in experimentation, vendor management, commercial negotiations, and project governance.<br>-Ability to influence cross-functional stakeholders without direct authority.<br>-Strong analytical, reporting, communication, and documentation skills.<br>-Experience in financial services, payments, technology, retail, or similar data-rich industries is preferred.<br>Success Measures<br>-Increased adoption of validated research innovations and AI capabilities.<br>-Improved research delivery efficiency, cost savings, and cycle-time reduction.<br>-Strong proposal quality, pricing accuracy, and pipeline conversion.<br>-Effective vendor management, consolidation, and commercial outcomes.<br>-Accurate business reporting and visibility across revenue and pipeline performance.<br>-Successful transition of validated capabilities into ARC delivery, product, and insourcing initiatives.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Creative Strategist, Advisors Creative Desk<br>Overview<br>The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. The Advisors Creative Desk sits within Services as a full-service creative and advertising capability, helping Services clients build and grow their brands through end-to-end solutions, from brand positioning and strategy to creative development, campaigns, and content.<br>The Creative Strategist in ACD develops data-driven brand and communication strategies, translating consumer, cultural, and market insights into clear strategic direction for creative teams. Working across multiple briefs, the role collaborates closely with strategy leads, creatives, and clients to shape strategic thinking and drive effective creative outcomes.<br>Role<br>As a Creative Strategist, you will:<br>• Responsible for developing and executing brand, creative and communication strategies for our clients that align to the brand and objectives, factoring in data informed insights.<br>• Ensure the smooth handover and understanding of the creative strategy to the respective Creative Manager, jointly briefing the creative development team to enable execution <br>• Supporting the Creative Managers with smaller client project creative ideation sessions as needed. <br>• Participate in creative ideation sessions for larger client projects of strategic importance, and being active and available to guide the creative team and interface with the client on such projects through to completion as needed<br>• Managing multiple briefs and projects at one time<br>• Input to estimating, negotiating and agreeing timescales with Creative Strategy Managers.<br>• Conduct extensive research for each project, using primary and secondary data sources to gather market intelligence, analyse the category and consumers, and lay the foundation for strategy.<br>• Continually keep abreast of marketing and in-market trends regarding both consumer behaviours, creative and media trends.<br>All About You<br>• Minimum of 8 years’ strategic experience within leading advertising agencies, preferably within global network agencies, currently holding a role such as Senior Strategist, Associate Strategy Director or above.<br>• Demonstrated success in high-impact, big-budget integrated marketing campaigns.<br>• Proven expertise in developing comprehensive brand strategies, campaign planning, and managing full-funnel customer journeys across diverse channels, including ATL, BTL, digital, and direct marketing.<br>• Proven experience managing external and internal stakeholders <br>• Track record of influencing award-winning creative outcomes through strategic guidance.<br>• Strong understanding of consumer behavior, market research, and competitive analysis, with familiarity in engaging and briefing external research agencies and translating insights and data into actionable strategies. <br>• Adept at defining client briefs and presenting concepts back to clients, drawing on research and data<br>• Strong conceptual thinking, problem-solving skills, and the ability to communicate ideas effectively.<br>• Skilled at working under pressure<br>• Bachelor's degree required; advanced qualifications such as a Master's degree in Marketing, Creative Communications, or MBA highly preferred.<br>• Must be open and available to travel as needed.<br>• Proficiency in English; additional languages are a plus, with Arabic considered a strong advantage.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Manager, Loyalty, Customer Sucess<br>Our Purpose <br>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. <br>Role Summary <br>Mastercard’s Loyalty Solutions team is seeking an experienced Customer Success Manager (CSM) to join our growing organization. This role serves as a strategic advisor and trusted partner to enterprise clients, ensuring they achieve measurable business outcomes through our loyalty and customer engagement platform. The CSM will drive adoption, deliver value, and foster long-term relationships that lead to retention and growth. <br>Knowledge of digital marketing best practices and program management skills are critical to success, as you will also serve as the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators with a strategic mindset are primed for success in this role. <br>Key Responsibilities <br>Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI. <br>Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams. <br>Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions. <br>Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs. <br>Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction. <br>About You <br>Experience <br>-Several years in customer success, account management, or consulting for enterprise SaaS <br>-Experience with loyalty, CRM, marketing or customer engagement programs <br>-Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts <br>Skills <br>-Commercial acumen, and ability to link loyalty program success to business outcomes. <br>-Strong quantitative and qualitative thinking, analytical and problem-solving skills <br>-Excellent communication and presentation skills <br>-Ability to manage multiple priorities in a fast-paced environment <br>-Strong cross-functional leadership skills to align product, analytics, and operations teams. <br>Technical Knowledge <br>-General fluency in the marketing technology ecosystem (APIs, integrations, marketing, CRM, customer engagement, loyalty, analytics, customer data tools) <br>-High degree of comfort working with analytics dashboards and translating insights into action <br>Attributes <br>-Empathy and a strong ability to understand customer goals and needs <br>-Strategic and critical thinker with a proactive mindset <br>Preferred Qualifications <br>-Experience with loyalty program design and optimization. <br>-Knowledge of data-driven marketing strategies. <br>-Familiarity with tools such as Salesforce, loyalty platforms, and analytics solutions.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Managing Consultant, Services Business Development<br>Overview:<br>The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include predictive analytics capabilities, data-driven information and consulting services, risk management, as well as loyalty and marketing programs.<br>Role:<br>We are pursuing highly motivated individuals with experience in consultative sales across data products, platforms, and / or other analytic services. Individuals should display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively communicate complex ideas in simple ways. <br>As a Managing Consultant, you will be at the frontline of generating excitement and demand for our unique solutions and forming successful lasting partnerships across a diverse customer base including financial institutions, fintechs, acquirers and retailers.<br>This includes:<br>• Responsible for business development and gradually taking on account ownership for Services within several clients in UAE & Oman with direct revenue, account ownership and sales responsibilities.<br>• Refine the value proposition of new and existing Services capabilities to meet clients’ needs.<br>• Will serve as the face of Mastercard Services to senior level client stakeholders.<br>• Responsible for driving coordination within Demand Generation, Marketing, Solutions, and Product teams across Services business lines and value propositions, focused on the above defined clients.<br>• Support and take ownership of the sales process, from prospecting to executing commercial contracts, ensuring a seamless and efficient sales cycles.<br>• Will collaborate closely with other team members and bring an innovative and creative mind set to partnering with large global accounts.<br>• Will partner with the Mastercard Account team to develop a plan to support their strategic imperatives for target accounts.<br>• Will work closely with Client Services teams for an effective joint go to market and to ensure best-in-class value delivery<br>All About You:<br>• Strong commercial drive with ability to build and monetize senior client relationships based on thought leadership, empathy, and subject matter expertise.<br>• Previous experience in Consulting sales across data products, software platforms, and / or other analytic services. Consulting experience preferred.<br>• Entrepreneurial mindset and demonstrated experience in selling solutions to c-level clients.<br>• Ability to own and drive end to end sales from initial prospecting through signed contract.<br>• Collaborative attitude with an understanding of how to win as a team.<br>• Strong communication skills and proven attitude for learning technical terms and developing an understanding of complex technical products.<br>• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence, in order to effectively advance business opportunities and generate revenues.<br>• Bachelor’s degree minimum. Masters or MBA preferred.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Manager SME Specialist Sales<br>Who is Mastercard?<br>Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.<br>Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.<br>Role Overview<br>Location: Dubai, United Arab Emirates<br>• The Manager – SME Specialist Sales is based in Dubai, United Arab Emirates, is part of the East Arabia cluster, and reports to the SME Head of Commercialization for East Arabia.<br>• This role requires a strategic, consultative mindset and the ability to operate credibly as a trusted advisor to clients, combining high-level thinking with strong execution discipline.<br>• Lead the development and execution of SME growth strategies by combining sales leadership with strategic advisory support, helping clients identify opportunities, solve business challenges and unlock revenue and profitability through tailored solutions.<br>• Build and manage a strong pipeline while engaging clients through a hands-on, consultative approach, including on-site client interactions, needs assessment, opportunity shaping and solution positioning across Financial Institutions and non-financial institution partners.<br>• Identify, originate and convert new business opportunities, develop SME ecosystem plays, and drive the commercialization of signed deals to deliver measurable revenue outcomes.<br>• Contribute to achieving SME P&L objectives across key customers in the UAE while also supporting opportunities in other markets within the East Arabia cluster, aligned to regional expert sales priorities and business goals.<br>• Identify product, proposition and business innovation opportunities across SME payment segments.<br>• Provide subject matter expertise and advisory leadership by working closely with clients and internal stakeholders to diagnose needs, shape strategic recommendations and lead end-to-end execution across sales, product and market teams.<br>Qualifications Required<br>• Deep knowledge of SME products and services, including SME card and solutions offerings, with significant experience in sales and business development within the SME space.<br>• Progressive business experience with a strong track record in the payments industry and a solid understanding of commercial and consumer payments.<br>• Strong strategic thinking and consulting capabilities, including the ability to assess client needs, translate market insights into actionable recommendations and influence decision-making at senior levels.<br>• Experience in consulting, solution selling or advisory-led client management, with a strong track record of working directly with customers in on-site environments to shape opportunities, guide implementation and deliver business outcomes.<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br>
<p>• Ensure ‘handyman’ work orders are carried out promptly and correctly.<br>
• Repair of any furniture.<br>
• Paint and touch up of resort buildings, installations, restaurant, toilets, LIFE & Just Kids, Spa and other public areas<br>
• Repair of fixtures.<br>
• Fabrication of simple fixtures<br>
• All repairs and changes under the ‘handyman’ specifications<br>
• All equipment and fixtures cleaning and fixing<br>
• To renovate any interior and exterior features<br>
• Look after tools, materials and equipment<br>
• To supervise, lead and guide the handyman hosts assigned<br>
• To check and approve all training records and schedules<br>
• To approve any leave applications and or calls<br>
• To QC, check and inspect any works in progress and done/completed<br>
• To prepare and discuss works and status with Supervisor<br>
• To report status and pending matters to superior</p><br><br>
<p>OTHERS</p><br><br>
<p>• Continuous learning through own IDP.<br>
• Any other duties as may be assigned by the superior.</p><br><br>
<p>ACCOUNTABILITIES</p><br><br>
<p>• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p><br><br>
<p>COMPANY’S CULTURE</p><br><br>
<p>• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”</p><br><br>
<p>CONFIDENTIALITY</p><br><br>
<p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br>
<p>JOB REQUIREMENT </p><br><br>
<p>• Secondary School<br>
• Minimum 4 years of experience</p><br><br>
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<p><h4>Job description</h4>
<p>A Bell Attendant at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, creates exceptional first and lasting impressions by delivering warm, personalised, and seamless arrival and departure experiences. As a key ambassador of the hotel, this role provides attentive assistance with luggage, guest requests, and wayfinding while embodying the True Waldorf Service philosophy and ensuring every interaction reflects the highest standards of luxury hospitality.</p>
<h4>What will I be doing?</h4>
<p>As a Bell Attendant, you are responsible for supporting guests throughout their stay by delivering professional, efficient, and personalised service from arrival through departure. Working closely with the Front Office team and other hotel departments, you will ensure a seamless guest journey while upholding Waldorf Astoria brand standards and Forbes Five-Star service excellence. Specifically, you will be responsible for:</p>
<ul>
<li>Welcome guests warmly upon arrival and provide a gracious farewell upon departure.</li>
<li>Assist with the handling, storage, and timely delivery of guest luggage and personal belongings.</li>
<li>Escort guests to their rooms and provide a professional orientation of the hotel's facilities and in-room amenities.</li>
<li>Respond promptly and professionally to guest enquiries and requests, ensuring timely follow-up and resolution.</li>
<li>Deliver guest mail, messages, parcels, and other items accurately and efficiently.</li>
<li>Maintain comprehensive knowledge of hotel facilities, services, promotions, VIP arrivals, and daily events.</li>
<li>Provide accurate information and recommendations on local attractions, transportation, and points of interest.</li>
<li>Maintain the cleanliness, organisation, and presentation of the lobby, entrance, and luggage storage areas.</li>
<li>Ensure the safe handling and secure storage of guest belongings.</li>
<li>Collaborate effectively with the Front Office, Concierge, Housekeeping, Security, and other departments to deliver seamless guest experiences.</li>
<li>Operate Front Office equipment and systems in accordance with hotel policies and procedures.</li>
<li>Uphold True Waldorf Service, Forbes Five-Star standards, and all hotel health, safety, and security procedures at all times.</li>
</ul>
<h4>What are we looking for?</h4>
<p>A Bell Attendant serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and collaborating with Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul>
<li>Passion for delivering exceptional guest experiences with a genuine commitment to luxury hospitality.</li>
<li>Professional, friendly, and welcoming demeanour.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Calm, organised, and detail-oriented approach with the ability to perform effectively in a fast-paced environment.</li>
<li>Impeccable grooming and professional presentation in line with Forbes Five-Star luxury standards.</li>
<li>Ability to anticipate guest needs and build positive guest relationships.</li>
<li>Knowledge of True Waldorf Service and Forbes Five-Star service standards.</li>
<li>Ability to work collaboratively with Team Members across all hotel departments.</li>
</ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul>
<li>Previous experience as a Bell Attendant, Door Attendant, or Concierge within a luxury hotel.</li>
<li>Previous experience in a Forbes Five-Star luxury hotel environment.</li>
<li>Good knowledge of Dubai, including local attractions, business districts, and transportation networks.</li>
</ul>
<h4>What will it be like to work for Waldorf Astoria Hotels & Resorts?</h4>
<p>Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>
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<span><b>About Us</b> <br></span><p>Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.</p><br><br>
<p>We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</p><br><br>
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<p><strong>If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. </strong></p><br><br>
<br>
<p><strong>About Wealth and Retail Banking</strong></p><br><br>
<p>Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p><br><br>
<br>
<br><b>About the Job </b> <br><p>To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.</p><br><br>
<br>
<p><strong>Responsibilities </strong></p><br><br>
<ul>
<li>Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.</li>
<li>Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targetsAbo, transactions.</li>
<li>Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.</li>
<li>Creation of sales call plans to acquire large prospective customers through referrals.</li>
<li>Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li>
<li>Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.</li>
<li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.</li>
<li>Ensure KYC/AML updates, proper zero error documentation.</li>
<li>To be able to detect any suspicious transactions, Money laundering, forgeries etc.</li>
<li>Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.</li>
<li>Obtain Security & Commodity Authority (SCA) license (within 6 months of joining) and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li>
</ul><br><b>Our Ideal Candidate</b> <br><ul>
<li>Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.</li>
<li>Networking ability to manage interdepartmental deliverables.</li>
<li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li>
<li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li>
<li>Adapting to multi-cultural environment.</li>
<li>In-depth knowledge of capital markets and financial planning</li>
<li>SCA certified (or completion of certificate within 6 months)</li>
</ul>
<br> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br>
<p><strong><span>Governance </span></strong><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><strong><span>Regulatory & Business Conduct </span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br>
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Job description:<br><br><p><strong>About the Role</strong></p><ul> <li>Crescent Petroleum is seeking a Lead Well Planning and Operations Geologist to oversee delivery of all subsurface inputs for well design, trajectory optimisation, pore pressure and geomechanics modelling, and real time operational support across exploration, appraisal, and development wells. In this role, the successful candidate will drive high quality offset well reviews, ensure rigorous data QA/QC, design risk mitigated well trajectories in Petrel, develop robust PPFG models, and act as the key interface between subsurface, drilling, and completions teams. You will contribute to Statement of Requirements and Basis of Design documentation, manage subsurface service procurement, support operations to ensure timely communication of geological understandings, and champion lessons learned, risk management, and HSSE excellence while mentoring junior staff.</li> </ul><p><strong>Key Responsibilities<br></strong><strong>Well Planning & Data Quality</strong></p><ul> <li>Lead a systematic review of offset and analogue wells.</li> <li>Execute rigorous QA/QC on all subsurface and drilling datasets, including logs, DDRs, EOWRs, pressure tests, and LWD/WL data.</li> <li>Analyse historical drilling events NPT to pinpoint geohazards and determine root causes.</li> <li>Transform lessons learned into actionable technical recommendations for future well programmes.</li> <li>Evaluate data gaps for structural reinterpretation, or strategic new data acquisition.</li> </ul><p><strong>Trajectory Design</strong></p><ul> <li>Develop and Manage Petrel-based geological models to ensure high-fidelity operational deliverables.</li> <li>Design and optimise deviated and horizontal well trajectories to maximise reservoir exposure.</li> <li>Mitigate Risk by integrating structural, stratigraphic, and geo-mechanical uncertainties into comprehensive trajectory planning.</li> <li>Synchronise well designs with LWD/WL acquisition programmes, BHA/RSS capabilities, and completion requirements.</li> <li>Execute Anti-Collision Analysis and design architectures that adhere strictly to PPFG and geohazard constraints.</li> </ul><p><strong>Pore Pressure & Geomechanics</strong></p><ul> <li>Develop and calibrate high-resolution pre-drill and dynamic real-time PPFG models.</li> <li>Characterize Pressure Compartments to establish optimized, safe mud weight windows and prevent wellbore instability.</li> <li>Mitigate Operational Risk by integrating historical drilling events including kicks, losses, and instability into comprehensive geohazard assessments.</li> <li>Execute Rigorous QA/QC on real-time pressure data, including LOT/FIT/XLOT results and direct formation pressure measurements.</li> <li>Optimise Well Architecture by providing PPFG-driven recommendations for casing seats, liner points, and section Total Depths (TDs).</li> </ul><p><strong>Operational & Documentation Responsibilities</strong></p><ul> <li>Spearhead the development of the Statement of Requirements (SoR) and provide critical technical contributions to the Basis of Design (BoD)</li> <li>Define subsurface uncertainties and mitigation plans. </li> <li>Deliver High-Impact Operations Support, providing real-time geological steering and decision-making during active drilling phases.</li> <li>Deliver End-of-Well Reports (EOWR), incorporating comprehensive NPT root-cause analysis to drive continuous improvement.</li> <li>Oversee Service Procurement and QA/QC for essential subsurface operations, including LWD, Wireline, Mudlogging, and Coring services.</li> <li>Participate in DWOP and stage gate reviews; maintain lessons learned. </li> <li>Cultivate Talent by mentoring junior staff and fostering a proactive, industry-leading HSSE culture.</li> </ul><p><strong>Advanced Mud Logging & Data Integration</strong></p><ul> <li>Reservoir Characterisation: Interpret complex gas ratios to evaluate fluid types, maturity, and reservoir connectivity.</li> <li>High-Resolution Analysis: Lead detailed cuttings descriptions and integrate XRD/XRF and isotope data to refine lithostratigraphic models.</li> </ul><p><strong>HSSE Accountability</strong></p><ul> <li>Support the implementation of all applicable Health, Safety, Security and Environment (HSSE) policies and initiatives,</li> <li>Promote Crescent Petroleum’s Health, Safety, Security and Environment (HSSE) policies within geological operations activities. Adhere to regulatory authority requirements, environmental guidelines, and Company rules during the well preparation process and operational follow-up.</li> </ul><p><strong>Teamwork & Communication:</strong></p><ul> <li>Collaborate with multidisciplinary teams and maintain effective communication with both internal team and external service providers,</li> <li>Foster and maintain strong working relationships with colleagues, contractors, and Crescent Petroleum’s management, while consistently demonstrating a high standard of professionalism and work ethics.</li> </ul><p><strong>Qualifications</strong></p><ul> <li>Degree in Geology, Geoscience, or related discipline (MSc/PhD preferred).</li> <li>15+ years of relevant industry experience, preferably with an international operator with exposure to fractured carbonate reservoirs; Middle East and Iraq experience an advantage.</li> <li>Strong experience in well planning, PPFG modelling, and operational geology.</li> <li>Proficiency in Petrel and geological operations workflows.</li> <li>Excellent analytical, communication, and cross disciplinary collaboration skills.</li></ul>
<h2 class="h5">Job description</h2>
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<p><span>Dubai American Academy is GEMS Education's flagship American curriculum school, offering an exceptional education from PreK to Grade 12 alongside the International Baccalaureate Diploma Programme.</span></p>
<p><span>Rated <b>Outstanding</b> by the KHDA for 13 consecutive years, DAA is recognised for its academic excellence, vibrant international community and state-of-the-art facilities.</span></p>
<p><span>We are seeking an outstanding Facilities Supervisor to join our exceptional team from October 2026. The successful candidate will inspire curiosity, foster a passion for scientific enquiry and contribute to the continued success of one of the UAE's leading international schools.</span></p>
<p><b><span>Responsibilites</span></b></p>
<p><b><span>Contractor and vendor supervision</span></b></p>
<ul>
<li><span>Inspect works across the campus to confirm that contractors and vendors are delivering the agreed scope, quality and completion dates.</span></li>
<li><span>Verify reported progress and completion through site inspections, photographs, service records and relevant test results. Obtain specialist technical confirmation where required before recommending closure.</span></li>
<li><span>Maintain a works tracker covering scheduled visits, outstanding tasks, deadlines and evidence of completion. Record incomplete or unsatisfactory work and follow up until rectified.</span></li>
<li><span>Coordinate contractor access and work schedules with school teams, reducing disruption to lessons and ensuring work areas are segregated, clean and ready for use.</span></li>
<li><span>Monitor planned maintenance and contracted services, including cleaning, landscaping and pest control, and escalate missed visits, repeated faults or poor performance.</span></li>
<li><span>Check service reports and delivery records against work observed on site. Provide verified information to support the Facilities Manager’s acceptance of works and invoice review.</span></li>
</ul>
<p><b><span><span>Event bookings and venue preparation</span></span></b></p>
<ul>
<li><span>Manage the campus facilities booking calendar, check availability and obtain required approvals before confirming bookings. Resolve clashes and protect normal school activities.</span></li>
<li><span>Agree event requirements with organisers, including venue, attendance, timings, furniture, equipment, accessibility and the time needed for setup and clearing away.</span></li>
<li><span>Coordinate preparations with cleaning, maintenance, security, IT, audiovisual and catering teams, arranging additional support through the Facilities Manager where needed.</span></li>
<li><span>Supervise setup and complete a readiness check covering layout, cleanliness, lighting, air conditioning, equipment, signage and access routes before handing over the venue.</span></li>
<li><span>Coordinate arrival arrangements, parking and authorised access with security, and ensure organisers understand the agreed conditions for using school facilities.</span></li>
<li><span>Provide facilities support during events as scheduled, responding to operational issues and escalating concerns promptly.</span></li>
<li><span><span><span> </span></span></span><span>Oversee clearing away, cleaning, equipment return and restoration of spaces after events. Record damage, outstanding issues and any additional service costs.</span></li>
</ul>
<p><b><span>Daily campus operations and maintenance</span></b></p>
<ul>
<li><span>Carry out daily campus inspections covering classrooms, toilets, common areas, sports facilities, external spaces and plant areas within authorised access.</span></li>
<li><span>Identify defects, leaks, cleanliness concerns and equipment faults. Log requests through the school’s facilities system and prioritise urgent issues with the Facilities Manager.</span></li>
<li><span>Track reactive repairs and planned preventive maintenance, check completed tasks and update staff on progress and expected resolution times.</span></li>
<li><span><span><span> </span></span></span><span>Coordinate the daily work of assigned facilities staff and service teams, giving clear task instructions and checking standards and completion.</span></li>
<li><span>Support holiday maintenance, room moves, furniture arrangements and minor improvement works. Maintain equipment and stock records and report shortages or replacement needs.</span></li>
</ul>
<p><b><span>Health and safety and safeguarding</span></b></p>
<ul>
<li><span>Follow school safety and safeguarding procedures and check that contractors have the required induction, identification, risk assessments and work permits before starting relevant activities.</span></li>
<li><span>Monitor barriers, housekeeping, protective equipment and safe access around work areas. Stop unsafe activity within delegated authority and immediately escalate hazards or incidents.</span></li>
<li><span>Check that event layouts preserve emergency exits and accessible routes and comply with approved occupancy and safety arrangements.</span></li>
<li><span>Support emergency drills, facilities inspections and incident follow-up. Report safeguarding concerns immediately through the school’s designated procedures.</span></li>
</ul>
<p><b><span>Records and reporting</span></b></p>
<ul>
<li><span>Keep accurate inspection checklists, maintenance records, contractor attendance logs, event bookings and completion evidence.</span></li>
<li><span>Provide the Facilities Manager with regular updates on completed work, overdue tasks, recurring defects, vendor performance and upcoming event requirements.</span></li>
<li><span>Raise purchase and additional service requests with supporting details. Refer spending, scope changes and formal technical approvals to the authorised manager or specialist.</span></li>
</ul>
<p> </p>
<p> </p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<p><strong>Join us at Miral Experiences!</strong></p><p>Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.</p><p>We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.</p><p><br></p><p><strong>Role Overview</strong></p><p>We are seeking an experienced Oracle Fusion HCM Techno-Functional Specialist to support, enhance, and optimize our Oracle Fusion Cloud HCM environment. The role will act as the key subject matter expert for Oracle HCM modules, working closely with HR stakeholders, technical teams, and external partners to deliver system enhancements, integrations, reporting, and continuous improvements across the employee lifecycle.</p><p>The successful candidate will combine strong functional knowledge of Oracle Fusion HCM with technical expertise in integrations, data migration, reporting, and troubleshooting to ensure reliable and scalable workforce technology solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain Oracle Fusion Cloud HCM modules including Core HR, Talent Management, Recruiting, Learning, Compensation, Absence Management, Workforce Management, Payroll, and HR Help Desk.</li><li>Gather business requirements and translate them into functional specifications and system solutions.</li><li>Configure and enhance Oracle HCM applications based on business and operational needs.</li><li>Support implementation of new functionality, patches, quarterly releases, and system upgrades.</li><li>Develop and maintain HCM reports, dashboards, OTBI reports, HCM Extracts, and analytics.</li><li>Manage data migration, HDL/HSDL loads, data validation, and reconciliation activities.</li><li>Support and monitor integrations between Oracle HCM and third-party systems.</li><li>Investigate and resolve production issues, working with Oracle Support and implementation partners when required.</li><li>Conduct system testing, UAT support, defect management, and deployment activities.</li><li>Ensure compliance with security, access governance, audit, and data privacy requirements.</li><li>Provide functional guidance and user support to HR stakeholders.</li><li>Prepare user documentation, training materials, and knowledge transfer sessions.</li><li>Identify opportunities for automation, process improvement, and employee self-service enhancements.</li></ul><p><br></p><p><strong>Qualifications & Experience</strong></p><p><strong>Essential</strong></p><ul><li>Bachelor's degree in Human Resources, Information Technology, Computer Science, Business Administration, or a related field.</li><li>6+ years of experience supporting Oracle HCM applications.</li><li>Strong experience with Oracle Fusion Cloud HCM.</li><li>Hands-on experience with implementation, configuration, support, and enhancement activities.</li><li>Experience working with HR business stakeholders and cross-functional teams.</li><li>Strong understanding of Oracle HCM business processes and best practices.</li></ul><p><strong>Preferred</strong></p><ul><li>Oracle Fusion Cloud HCM Certification.</li><li>Experience with Oracle EBS HRMS.</li><li>Experience supporting large-scale Oracle HCM transformation projects.</li></ul><p><br></p><p><strong>Technical Skills</strong></p><p><strong>Essential</strong></p><ul><li>Oracle Fusion Core HR</li><li>Talent Management</li><li>Recruiting</li><li>Learning</li><li>Compensation</li><li>Absence Management</li><li>Workforce Management</li><li>Payroll</li><li>Oracle ME & Journeys</li><li>HR Help Desk</li><li>OTBI Reporting</li><li>HCM Extracts</li><li>HDL / HSDL</li><li>BPM Workflows</li><li>Security & Role Administration</li></ul><p><strong>Preferred</strong></p><ul><li>Fast Formula</li><li>SQL Developer</li><li>Oracle Integration Cloud (OIC)</li><li>BI Publisher</li><li>Data Loader Tools</li><li>API and integration knowledge</li></ul><p><br></p><p><strong>Shape the Future With Us</strong></p><p>At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.</p><p>From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.</p><p>We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Summary <br></span><p>The Data Entry Operator in the production department is responsible for accurately entering and managing data related to production processes. This role ensures that all production data is recorded correctly and is easily accessible for analysis and reporting.</p><br><br><br>Roles & Responsibilities <br><ul>
<li>Make ready daily production report into OEE spreadsheet.</li>
<li>Should have knowledge of OEE loss accounting.</li>
<li>Input production data into the Oracle/SAP systems for the production batches/ process order & complete the production batches on daily basis.</li>
<li>Provide batch ticket , Label printing Number (LPN) and RMPM on time to the operator in coordination with warehouse team .</li>
<li>Informing warehouse team after completion of tempering time of Margarine .</li>
<li>Verify the accuracy of data before entering it into the system, correcting any errors or discrepancies from downtime sheets. Maintain discrepancies of staff attendance in weekly attendance report.</li>
<li>Maintain and update records of production data, ensuring they are accurate and up to date. Filing of daily log sheets in to the respective files.</li>
<li>Responsible for monthly stock counting.</li>
<li>Work closely with the production team to gather necessary data and ensure smooth data flow.</li>
<li>Should act as a shift in charge in absence of him.</li>
<li>Ensure the confidentiality and security of all production data.</li>
</ul><br><br>KPIs <br><ul>
<li>Ensure timely and accurate data entry in OEE spreadsheets and Oracle/SAP systems, while maintaining production records and coordinating with the warehouse team</li>
<li>Support production operations, including stock counting, attendance tracking, and acting as shift-in-charge when needed, ensuring data accuracy and confidentiality at all times.</li>
</ul><br><br>Work Experience Requirement <br><p>2-4 years of previous experience in data entry in a production or manufacturing environment. </p><br><br><br>Qualification <br><p>High school diploma or equivalent; additional certification in data entry or related fields is a plus. </p><br><br><br>Competencies <br><br><br>
</div>
<ul><li><p><strong>Store Maintenance and Customer Service</strong></p><p><br></p><ul><li><p>Maintain store standards, cleanliness, and organization to ensure a positive shopping environment.</p></li><li><p>Provide high-level customer service by being knowledgeable about product categories and assisting customers professionally.</p></li><li><p>Create a positive first impression for customers with an energetic attitude and adherence to dress code.</p></li><li><p>Ensure compliance with in-store procedures regarding pricing and ticketing to protect against incorrect pricing and losses.</p></li><li><p>Provide efficient service at the cash wrap, offering gift cards and capturing customer information in the database.</p></li><li><p>Give sincere thanks to customers upon exit and invite them back to the store.</p></li></ul><p><br></p><p><strong>Training and Operations</strong></p><p><br></p><ul><li><p>Assist the Store Manager with day-to-day store operations including opening, closing, and coverage.</p></li><li><p>In the absence of the Store Manager, run the store ensuring security and operational standards are met.</p></li><li><p>Train new staff on Point of Sale (POS) operations and take corrective actions as needed.</p></li><li><p>Handle customer issues at the POS to maintain uninterrupted service.</p></li><li><p>Participate in store meetings and represent a positive attitude toward merchandise and the brand.</p></li><li><p>Assume and complete other duties as assigned by store management.</p></li></ul><p><br></p><p><strong>Sales Goals and Compliance</strong></p><p><br></p><ul><li><p>Meet or exceed weekly sales goals through effective selling techniques and customer interactions.</p></li><li><p>Attend inventories and ensure accurate counting and recording.</p></li><li><p>Adhere punctually to the designated work schedule and demonstrate flexibility in working with peers and management.</p></li><li><p>Follow company policies and procedures consistently.</p></li><li><p>Perform housekeeping duties as needed to maintain store appearance.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Expertise in customer service and engagement.</p></li><li><p>Ability to work collaboratively with store management and peers.</p></li><li><p>Proficiency in POS and inventory procedures.</p></li><li><p>Understanding and adherence to compliance and store policy standards.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>High School Degree required.</p></li><li><p>1-2 years of experience in retail sales mandatory.</p></li><li><p>Strong verbal communication skills.</p></li><li><p>Capability to perform some heavy lifting and stand for long periods (minimum of 8 hours).</p></li><li><p>Behavioral competencies like possessing an eye for fashion trends and maintaining a friendly demeanor are required.</p></li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Overview</b><br><p>Leads discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities. Leads collaborations with others on whitespace analysis and leverages expertise to identify and capitalize on business opportunities and market gaps within the assigned market domain, utilizing AI-driven market intelligence tools to assess trends and insights. Synthesizes evaluation of the solution area(s) and market to strategically align sales plays with complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs. Leads partnerships with others cross-organizationally and guides the development of solutions to enable AI- and cloud-driven transformations for existing and new customers within the region, emphasizing the integration of cutting-edge AI technologies and cloud services. Leads sales pipeline reviews with internal senior stakeholders to drive forecasting accuracy and meeting sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision. Leads the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights.</p><br><br><b>Responsibilities</b><br>Customer Engagement<br>Leads the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights. Leads partner teams and resources, and fosters lasting relationships that activate co-selling strategies and drive partner attach to each opportunity through every stage in the sales lifecycle. Leads partner organization connections (i.e. GPS) that lead to enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale.<br>Assesses and qualifies sales opportunities following sales frameworks and guidelines, ensuring alignment with AI-enhanced sales methodologies and best practices. Leads strategy development for driving and closing complex, high-value opportunities. Partners across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS) to drive deal orchestration and ensure seamless handoffs throughout the deal lifecycle. Advances best practices to gain customer trust, secure deals, and strategically mitigate risks to enhance sales activities across the market.<br>Sales & Pipeline Management<br>Strategically analyzes business and emerging opportunities to enhance the customer portfolio and drive customer innovation. Integrates technology (e.g., AI sales agents, automation, Power Platforms) to accelerate growth across assigned domain. Employs comprehensive analysis of propensity, renewal, consumption, and usage data to refine and execute sales strategy. Manages optimization of partners assigned to each account and/or opportunity to ensure seamless handoffs with other teams (e.g., Global Partner Solutions [GPS], Customer Success Unit [CSU], Industry Solutions Delivery [ISD], Partner) throughout the deal lifecycle.<br>Leads sales pipeline reviews with internal senior stakeholders to drive forecasting accuracy and meeting sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision. Coaches others on and maintains sales and/or consumption pipeline hygiene to enable tracking to achieve assigned sales metrics using all available tools, resources, and processes Coaches others on and leads to achieve usage and/or consumption pipeline hygiene targets to actively monitor adoption trends, identify opportunities for intervention, enabling customers to realize the value of solutions purchased, drive expansion, and ensure healthier, more predictable renewals.<br>Sales Strategy<br>Leads discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities. Serves as a key point of contact for, and partners with internal senior stakeholders within and across organizations to strategically drive customer success. Proactively engages with account teams to align the customer's artificial intelligence (AI) transformation vision with their business priorities and success objectives. Ensures the integration of security principles in customer interactions, opportunity, and pursuits to maintain trust and compliance standards.<br>Leads collaborations with others on whitespace analysis and leverages expertise to identify and capitalize on business opportunities and market gaps within the assigned market domain, utilizing AI-driven market intelligence tools to assess trends and insights. Integrates and translates market intelligence, trends, and insights to inform team strategy. Refines and evolves the established market analysis approach to ensure proactive alignment with strategic directives and emerging market trends.<br>Synthesizes evaluation of the solution area(s) and market to strategically align sales plays with complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs. Drives cross-functional collaboration to propose and prioritize solutions and strategies that drive customer business objectives. Proactively identifies and addresses gaps, setting the direction for market engagement and sales execution.<br>Leads partnerships with others cross-organizationally and guides the development of solutions to enable AI- and cloud-driven transformations for existing and new customers within the region, emphasizing the integration of cutting-edge AI technologies and cloud services. Crafts and refines strategies and engages with customers to distinguish Microsoft’s offerings in the competitive landscape. Acts as a subject matter expert and trusted advisor for customers and drives the adoption of technologies and solutions that align and advance their strategic goals and drive digital transformation.<br><br><b>Qualifications</b><br><strong>Required/minimum qualifications</strong><br>Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, AND 6+ years experience in technology-related sales or account management OR equivalent experience.<br><strong>Additional or preferred qualifications</strong><br>Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience.<br>6+ years solution or services sales experience.<br>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.<br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Job Purpose</strong></p><br><p>Own quality assurance across the Chamber’s web, mobile, enterprise applications and integrations. Establish automated regression coverage and provide clear testing evidence and release-readiness recommendations.</p><br><p><strong>Key Responsibilities</strong></p><br><p>• <strong>Test Planning: </strong>Define risk-based test strategies, plans, scenarios and requirements traceability for application changes and releases.</p><br><p>• <strong>End-to-End Testing: </strong>Validate complete service journeys across portals, mobile applications, CRM, approvals, payments and external integrations.</p><br><p>• <strong>Test Automation: </strong>Build and maintain reusable automated web, mobile and API regression suites.</p><br><p>• <strong>Integration Testing: </strong>Validate API contracts, authentication, data mapping, failure handling, retries and duplicate-transaction prevention.</p><br><p>• <strong>Enterprise Application Testing: </strong>Test <strong>Dynamics 365</strong> and <strong>Power Platform</strong> changes, workflows, permissions and cross-system data consistency.</p><br><p>• <strong>Localization and Usability: </strong>Validate Arabic/English content, <strong>RTL</strong> layouts, responsive behaviour, accessibility and browser/device compatibility.</p><br><p>• <strong>Performance and Security Checks: </strong>Conduct load/performance testing and application security checks within authorized scope; coordinate specialist security testing.</p><br><p>• <strong>Defect Management: </strong>Record reproducible defects, support triage, verify fixes and track recurring quality issues.</p><br><p>• <strong>UAT and Release Assurance: </strong>Coordinate business UAT, report unresolved risks and provide release-readiness recommendations to the accountable owner.</p><br><p>• <strong>CI/CD Integration: </strong>Integrate automated tests into delivery pipelines and maintain reliable test data and test evidence.</p><br> </div>
<p><strong>Key Responsibilities</strong>
<strong>Middleware and API Administration</strong>
· Administer WSO2 API Manager and WSO2 Identity Server platforms.
· Configure and maintain API gateways, APIs, endpoints, routing policies and environment settings.
· Support API publishing, deployment, versioning and retirement activities.
· Maintain middleware nodes, Java runtime components and supporting services.
· Support middleware deployments, upgrades, patches and configuration changes.
<strong>Identity and Access Integration</strong>
· Support authentication, authorization and federation services.
· Configure and maintain OAuth 2.0, OpenID Connect and SAML integrations.
· Support identity-provider and service-provider configurations.
· Troubleshoot authentication failures, token issues, access errors and federation problems.
· Maintain certificates, keys and secure communication configurations.
<strong>Integration, Monitoring and Troubleshooting</strong>
· Support REST and SOAP web-service integrations.
· Monitor system interfaces, APIs, authentication flows and integration performance.
· Analyze middleware, API gateway, identity-platform and JVM logs.
· Troubleshoot unavailable endpoints, failed integrations, latency and connectivity issues.
· Coordinate incident resolution with architecture, infrastructure, network, database, security and development teams.
<strong>Change, Security and Recovery</strong>
· Prepare implementation, testing, validation and rollback procedures for platform changes.
· Apply security patches and approved platform-hardening configurations.
· Support vulnerability assessments, access reviews and remediation activities.
· Support high-availability configurations, traffic switching and disaster recovery exercises.
· Validate API availability, integration connectivity and authentication functionality after recovery.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong>
· Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or a related discipline.
· Relevant certification in WSO2, API management, middleware, identity management, Linux, containers or IT service management is preferred.
<strong>Experience</strong>
· Relevant experience in application, middleware, integration or identity-platform administration.
· Hands-on experience with WSO2 or an equivalent API-management and identity platform.
· Experience supporting REST and SOAP integrations and identity federation protocols.
· Experience in production environments with high-availability and disaster recovery requirements.</p>