Operation Manager Jobs in UAE

Job Description<br><br>مدير تنفيذي قطاع الإسناد المؤسسي<br><br>Position: Executive Manager Corporate Support<br><br>Sector: Corporate Support Sector<br><br>Company: UAE Accountability Authority<br><br>Location: Abu Dhabi<br><br>The UAE Accountability Authority is seeking a highly skilled and dynamic Executive Manager to lead its Corporate Support Sector. This senior leadership role is integral to ensuring the seamless operation and strategic advancement of the Authority's support services, directly contributing to the fulfillment of its mission under the guidance of the President of the UAE Accountability Authority.<br><br>About The Role<br><br>As the Executive Manager of Corporate Support, you will play a pivotal leadership role, overseeing all facets of corporate support functions including administrative services, resource management, organizational development, and internal communications. This position requires a visionary leader capable of fostering a collaborative and inclusive environment that enhances operational efficiency and aligns support services with the organization’s strategic goals. You will be entrusted with driving innovation, streamlining processes, and implementing best practices tailored to the unique needs of a public-sector accountability authority.<br><br>Key Responsibilities<br><br>Provide strategic direction and leadership for the Corporate Support Sector, ensuring the highest standards of service delivery across all administrative, logistical, and operational support functions. Develop, refine, and implement comprehensive corporate policies, procedures, and governance frameworks that promote operational efficiency, transparency, and adherence to regulatory and compliance requirements. Foster effective communication and collaboration across departments to enable resource sharing, unified organizational culture, and swift resolution of operational challenges. Lead long-term strategic planning initiatives for the Corporate Support Sector, ensuring alignment with the UAE Accountability Authority’s overarching mission and vision and adapting strategies to evolving organizational needs. Monitor, measure, and report on sector performance through key performance indicators and other metrics, making data-driven recommendations to enhance productivity and service quality. Oversee budgetary planning and resource allocation with fiscal responsibility to maximize operational effectiveness in line with public sector financial guidelines. Champion talent development by building and mentoring a diverse, high-performing team, fostering a culture of continuous learning, inclusive leadership, and career progression opportunities. Engage proactively with key stakeholders including government agencies, external partners, and internal leadership to support collaborative efforts and drive organizational objectives. Implement and manage robust risk management and data privacy protocols within the sector to ensure the integrity, security, and confidentiality of sensitive organizational information. Lead initiatives that promote diversity, equity, and inclusion within the sector to strengthen workplace culture and organizational performance.<br><br>Qualifications And Experience<br><br>A bachelor’s degree in Business Administration, Public Administration, or a related discipline is required; a master’s degree or higher qualification is strongly preferred.12 to 15 years of experience in Corporate Support. Substantial experience in senior management roles within corporate support, administrative services, or organizational development, with a proven track record within government or public sector environments. Demonstrated ability to lead and deliver complex projects, manage multidisciplinary teams, and drive change in dynamic organizational contexts. Deep understanding of governance models, accountability frameworks, and regulatory compliance pertinent to public sector entities. Exceptional strategic thinking, analytical problem-solving, and decision-making skills, with the ability to communicate complex concepts effectively. Excellent interpersonal and communication abilities, fluent in English; proficiency in Arabic is an advantage but not mandatory. A committed advocate for building diverse and inclusive workplaces that foster respect, innovation, and shared success.<br><br>What We Offer<br><br>A meaningful opportunity to contribute to a prominent government authority dedicated to enhancing accountability, transparency, and excellence in public service. A collaborative, inclusive, and innovative work environment that supports professional growth, leadership development, and continuous learning. Competitive remuneration and comprehensive benefits package aligned with public sector standards and reflective of your expertise and contribution. Exposure to high-impact initiatives and the chance to influence government accountability policies and practices on a national level. Opportunities to engage with senior government leaders and stakeholders, expanding your professional network and leadership experience.<br><br>Joining the UAE Accountability Authority as the Executive Manager Corporate Support means becoming an essential part of a forward-thinking institution dedicated to the highest standards of governance and public service. If you are a proactive and visionary leader with a passion for operational excellence, strategic innovation, and a steadfast commitment to public accountability, we encourage you to apply and help shape the future and legacy of this vital organization.

<p>مدير مالي ممن لديه خبرة في الشركات الكبرى أو الشركات العقارية في دولة الإمارات&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><p><strong>Reporting Business Performance</strong></p><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><p><strong>OKR &amp; Budget PMO</strong></p><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><p><strong>COO Strategy &amp; Planning</strong></p><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><p><strong>Cross-Functional Special Projects</strong></p><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><p><strong>AI &amp; Productivity</strong></p><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br>Qualifications<br><p><strong>What Did We Order?&nbsp;</strong></p><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br></li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Lead and oversee all e-commerce operations, ensuring efficient execution across the online marketplace.</p></li><li><p>Manage the end-to-end customer journey, from website interaction and order placement through fulfillment, delivery, returns, and post-purchase support.</p></li><li><p>Develop and implement operational strategies to drive business growth, improve profitability, and enhance customer satisfaction.</p></li><li><p>Lead and manage cross-functional teams including Sales, Customer Service, Merchandising, Inventory Control, Fulfillment, and Logistics.</p></li><li><p>Establish and monitor operational KPIs to ensure business objectives are achieved.</p></li><li><p>Develop and execute inventory management strategies to optimize stock levels, reduce holding costs, and minimize stock shortages.</p></li><li><p>Ensure accurate product listings, pricing, promotions, and catalog management across the platform.</p></li><li><p>Drive operational efficiency by continuously improving order management and fulfillment processes.</p></li><li><p>Oversee warehousing, fulfillment, logistics, and last-mile delivery operations to ensure timely and cost-effective service.</p></li><li><p>Manage relationships with logistics partners, carriers, suppliers, and third-party service providers.</p></li><li><p>Analyze sales performance, customer behavior, operational trends, and business metrics to identify growth opportunities.</p></li><li><p>Collaborate with Marketing and Commercial teams to support promotional campaigns, product launches, and revenue-generation initiatives.</p></li><li><p>Develop and implement customer experience improvement programs to increase customer retention and loyalty.</p></li><li><p>Ensure compliance with company policies, operational standards, and applicable regulatory requirements.</p></li><li><p>Prepare and present regular operational, commercial, and performance reports to the Chief Operating Officer (COO).</p></li><li><p>Lead, mentor, and develop high-performing teams while fostering a culture of accountability, innovation, and continuous improvement.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p><ul><li><p>Bachelor's Degree in Business Administration, E-Commerce, Marketing, Supply Chain Management, Operations Management, or a related field.</p></li><li><p>MBA or relevant professional certifications will be an added advantage.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 7 years of experience in E-Commerce, Marketplace Operations, Retail Operations, or Digital Commerce.</p></li><li><p>At least 3 years in a leadership or managerial role overseeing multiple operational functions.</p></li><li><p>Proven experience managing online marketplaces, multi-vendor platforms, or large-scale e-commerce operations.</p></li><li><p>Experience with platforms similar to Amazon, Noon, Shopify, Magento, WooCommerce, or other marketplace ecosystems.</p></li></ul><p><strong>Technical Competencies</strong></p><ul><li><p>Strong understanding of e-commerce operations, fulfillment, inventory management, logistics, and customer experience management.</p></li><li><p>Experience with ERP, OMS (Order Management Systems), WMS (Warehouse Management Systems), and CRM platforms.</p></li><li><p>Strong analytical capabilities with the ability to interpret operational and commercial data to drive decision-making.</p></li><li><p>Advanced proficiency in Microsoft Excel and reporting tools.</p></li></ul><p><strong>Leadership Competencies</strong></p><ul><li><p>Strong leadership and people management skills.</p></li><li><p>Strategic thinker with excellent business acumen.</p></li><li><p>Ability to manage multiple priorities in a fast-paced environment.</p></li><li><p>Strong problem-solving and decision-making capabilities.</p></li><li><p>Excellent stakeholder management and communication skills.</p></li><li><p>Results-oriented mindset with a strong focus on operational excellence and continuous improvement.</p></li></ul><p><strong>Language Requirements</strong></p><ul><li><p>Fluency in English (written and spoken) is required.</p></li><li><p>Arabic language skills are considered an advantage.</p></li></ul><p><strong>Reporting Line</strong></p><p>Reports directly to the Chief Operating Officer (COO).</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Position: Chief Operating Officer (COO), Cryptocurrency Exchange Reporting Line: Reports directly to the Group Chief Executive Officer (Group CEO).<br> Location: Fully Remote General Purpose: Responsible for launching and operationally scaling the cryptocurrency exchange, ensuring excellence in execution, regulatory compliance, and efficient business operations across all functional areas.<br> Specific Objectives (~12 months): Establish a global network of introducing brokers/key opinion leaders (IBs/KOLs) and retail partners to drive customer acquisition and platform growth.<br> Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion.<br> Implement convenient and reliable fiat on- and off-ramp solutions tailored to the needs of each operational market.<br> Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence.<br> Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling.<br> Develop and formalize a clear, differentiated unique value proposition (UVP) to guide positioning, messaging, and go-to-market efforts.<br> Design and deploy a CRM, client member area (for clients and IBs/KOLs), and a back-office system to support commercial operations, partner management, and internal workflows.<br> Key Activities: Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution.<br> Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs).<br> Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives.<br> Identify, evaluate, and onboard payment service providers (PSPs) to support reliable fiat on- and off-ramp capabilities in key markets.<br> Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards.<br> Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements.<br> Lead the rollout of a minimum viable product (MVP), conduct user testing, and validate product-market fit prior to full-scale market launch.<br> Establish the technological infrastructure necessary to support core operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems.<br> Define key performance indicators (KPIs) for all critical processes and implement a business intelligence (BI) dashboard for executive and board-level reporting.<br> Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints.<br> Employer Value Proposition: Founding team with decades of leadership experience in crypto and FX markets, including deep expertise in liquidity provision and risk management.<br> Proven track record with over 100 white-label crypto exchanges successfully delivered.<br> Existing global network of introducing brokers (IBs), enabling immediate distribution and acquisition momentum.<br> Deep expertise in China and Southeast Asia markets, offering region-specific insight, partnerships, and go-to-market capabilities.<br> Best-in-class B2B sales processes and operational know-how across crypto and financial technology sectors.<br> Strategic, founder-facing role with full ownership over operational execution and platform scale-up.<br> Opportunity to shape and launch a new exchange brand backed by tested infrastructure and global market ambition.<br> Operated by founders located in clean, regulated jurisdictions, ensuring institutional readiness and long-term compliance integrity.<br> Clear long-term vision and strategic direction set by the founding team, with a strong commitment to sustainable growth and value creation.<br> Fully capitalized and execution-ready, eliminating fundraising distraction and enabling immediate go-to-market focus.<br> Fully functional technical MVP in place, allowing the COO to focus on scaling, partnerships, and operational excellence from day one.<br> Effective, hands-on board and a low-bureaucracy environment enabling fast decision-making and high operational autonomy.<br> Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones.<br> Flexible work model with hybrid or fully remote setup, plus access to the Group’s collective expertise and operational support resources.<br> Realistic path to become Chief Executive Officer (CEO) within 12 months based on performance and strategic alignment.<br> Backed by a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one.<br> Assessment Process: Candidate evaluation will consist of three interview rounds with board members, focusing on strategic alignment, operational experience, and cultural fit.<br> Each interview will assess core competencies relevant to the role, with particular attention to execution readiness, leadership capabilities, and crypto-specific domain knowledge.<br> Key Competences: Strategic and operational planning: ability to structure business models, roadmaps, and execution frameworks aligned with company goals.<br> Crypto-native business development: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat/crypto flows.<br> Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges.<br> Cross-functional team leadership: proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations.<br> Technology infrastructure oversight: capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service.<br> Customer experience design: expertise in mapping customer journeys and optimizing UX across digital platforms.<br> KPI design and reporting: proficiency in defining process metrics and leading the development of BI dashboards for internal and board-level stakeholders.<br> Product-market validation: experience in managing MVP launches, interpreting user feedback, and adapting offerings to improve fit and performance.<br> Business systems architecture and vendor management: ability to define business requirements, evaluate technical solutions, and oversee the implementation of CRM, client portals, and operational back-office systems.<br> Likely Current Job: Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within: Centralized cryptocurrency exchanges (CEXs), particularly those with hands-on experience in building support functions, partner channels, and back-office infrastructure Crypto exchanges with global or multi-jurisdictional operations requiring licensing, fiat integrations, and scalable client-facing systems</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><br><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><br><p><strong>Reporting Business Performance</strong></p><br><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><br><p><strong>OKR &amp; Budget PMO</strong></p><br><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><br><p><strong>COO Strategy &amp; Planning</strong></p><br><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><br><p><strong>Cross-Functional Special Projects</strong></p><br><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><br><p><strong>AI &amp; Productivity</strong></p><br><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br><br>What you need to be successful<br><p><strong>What Did We Order?&nbsp;</strong></p><br><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br><br></li></ul><br>Who we are<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br><br> <br><br> </div>

THE ROLEAbadia is an ethical luxury label rooted in culture, craft, and a quieter form of luxury. Founded in Saudi Arabia and operating out of our Al Quoz atelier in Dubai, we design timeless contemporary pieces with careful attention to fabric, detail, and meaning. Our name draws from the Arabic words for desert and timelessness, and that spirit runs through everything we make and everyone we work with.<br>We are looking for a CRM / Sales Manager to own the customer relationship function at Abadia and lead the evolution of our sales and CRM business unit. This is a hands-on role for someone who is equally comfortable with data and with people, and who understands what it means to build lasting customer relationships in a fashion context.<br>You will report directly to the COO and lead a team of three, spanning inventory and logistics, e-commerce operations, and sales.<br>WHAT YOU WILL DOCustomer Strategy– Own the end-to-end CRM strategy, from acquisition through retention and reactivation– Build and maintain a clear picture of the Abadia customer: who they are, how they shop, and how to deepen that relationship over time– Develop segmentation frameworks and customer lifecycle programmes across all channels– Drive clienteling capability across the team, translating data into personalised, high-touch customer interactions<br>Sales Leadership– Lead and develop a team of three: Inventory & Logistics, Ecom Admin, and Sales Associate– Set and track team sales targets, holding the team accountable to both individual and collective performance– Own the sales reporting cycle, including weekly performance reviews, pipeline tracking, and forecasting– Collaborate with the COO on sales strategy and the evolution of the business unit structure<br>CRM & Data– Take ownership of Abadia's CRM platforms and ensure data integrity, process discipline, and tool adoption across the team– Build reporting frameworks that make performance visible, actionable, and easy to act on– Work with operations to connect CRM data with inventory, e-commerce, and production insights– Identify gaps in the current CRM capability and lead the work to close them<br>E-Commerce & Channel Management– Oversee e-commerce operations as part of the team's remit, ensuring the online channel is performing and customer experience is consistent– Support the development of channel strategy in partnership with the COO– Monitor and optimise conversion, retention, and repeat purchase metrics across digital and physical touchpoints<br>Cross-Functional Collaboration– Work closely with production and logistics to ensure fulfilment and inventory levels support the customer promise– Partner with the CEO and Brand Marketing team on product launches, client events, and campaign execution– Contribute to the broader operational rhythm of the business as a senior member of the Abadia team<br>WHAT WE ARE LOOKING FORExperience– 5+ years in CRM, customer engagement, or sales management, ideally within fashion, retail, or a related consumer environment– Demonstrated experience leading small teams and developing people– A track record of building or improving CRM functions, not just operating within them– Background in fashion, luxury, or premium retail is a strong advantage<br>Skills & Tools– Proficient in CRM platforms and comfortable evaluating and improving tooling– Advanced in Google Suite and Microsoft Office– Experience with Shopify and e-commerce operations– Familiarity with ERP or inventory management systems; experience with Indigo8 is an advantage– Comfortable with AI tools and project management platforms– Strong analytical skills with the ability to translate data into clear actions– Proficient in English, Arabic is advantageous<br>Who You Are– You lead with curiosity and care. You want to understand the customer, not just manage the pipeline.– You are organised and structured without being rigid. You can hold a plan and adapt when things change.– You communicate clearly and directly, and you bring people with you.– You are excited by the prospect of building something, not just inheriting a process.– You are based in Dubai or ready to relocate.<br>COMPENSATIONCompetitive salary plus commission. Details to be discussed at offer stage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

1. Position Overview As a core member of Coin W's executive leadership team, the COO will oversee the establishment and execution of the exchange's global operations framework. Working closely with the CEO to define corporate strategy and drive execution, this role is responsible for efficiency improvement and performance delivery across operations, product, marketing, customer support, and compliance operations, supporting the exchange's global expansion and business growth objectives.2. Key Responsibilities Strategy & Business Management Collaborate with the CEO to develop the company's mid-to-long-term strategy and annual business targets, cascade goals across business lines, and drive execution; own overall operational KPIs including user growth, trading volume, retention, and revenue. Establish business analytics and dashboard systems, deliver regular operational health reports, and conduct business reviews with the Board and executive team to proactively identify business risks and propose optimization solutions. Orchestrate cross-functional resources across product, engineering, marketing, risk, compliance, and finance to improve overall organizational efficiency. Operations System Building Build and optimize the exchange's end-to-end operations framework, including user operations, campaign operations, content operations, community operations, and VIP operations. Lead the formulation of global multi-regional operations strategies, design localized operation plans for key markets (Middle East, Southeast Asia, Europe, Latin America, etc.), and drive regional user acquisition and trading activity growth. Establish operations SOPs and standardized processes, drive tooling, data-driven, and automation upgrades to continuously improve operational efficiency. Product & User Growth Collaborate with the product team to define product priorities and roadmap, surface product requirements from an operations perspective, and drive implementation to continuously optimize user experience and conversion funnels. Own the full user lifecycle management, build the acquisition–activation–retention–monetization–referral growth model, and drive core metric growth. Oversee the key account/VIP user operations system to improve high-net-worth user retention and ARPU. Marketing & Brand Alignment Align with the Head of Marketing on global integrated marketing strategies to ensure operations campaigns are synchronized with brand cadence and drive efficient traffic conversion. Oversee operations conversion across KOL, community, and media channels, establish channel performance measurement systems, and optimize ROI. Participate in business negotiation and execution of major industry events and strategic partnerships. Organization & Team Management Build and develop a global operations team (estimated 30–50 headcount), establish talent pipelines and performance management systems. Optimize organizational structure and collaboration workflows to enable efficient cross-regional and cross-functional coordination. Shape the operations team culture, fostering a data-driven, results-oriented, and fast-iterative team environment. Compliance & Risk Alignment Work with the Risk and Compliance teams to ensure all operations activities meet regulatory requirements across jurisdictions, balancing business growth with compliance risk. Participate in the design and implementation of AML, KYC, user suitability, and other compliance operations processes.3. Requirements Basic Qualifications8+ years of operations experience in internet, fintech, or crypto; 3+ years in team leadership or senior management roles. Prior experience as COO / VP of Operations / Director of Operations at a crypto exchange, brokerage, fintech platform, or payment company is strongly preferred. Bachelor's degree or above in finance, economics, computer science, business, or related fields. Professional Competencies Deep understanding of crypto exchange business models and industry ecosystem; familiarity with core product logic including spot, futures, and derivatives. Proven user growth methodology with successful track records of building operations systems from scratch or driving scaled growth. Strong data acumen and analytical capabilities; ability to drive business decisions through data; proficiency in data analysis tools. Global mindset with multi-market operations experience; familiarity with Middle East, Southeast Asia, or European market characteristics is a plus. Soft Skills Balanced strategic thinking and execution capability — able to contribute to top-level design and lead teams to deliver results. Exceptional cross-functional coordination and execution ability to integrate resources and achieve goals in complex environments. High stress tolerance; able to adapt to the 24/7 fast-paced and volatile crypto industry. Professional working proficiency in English for international business communication.4. Preferred Qualifications Previous core operations experience at top-tier exchanges. End-to-end experience building overseas exchange operations teams from zero to one. Established local networks and resources in the Middle East, North Africa, or Southeast Asia. Compliance operations background with CAMS, ACAMS, or related anti-money laundering certifications. Startup experience with hands-on system-building experience.

Job Description – Senior Facility Manager Location: Kinshasa, Democratic Republic of Congo (Site-Based) Reporting To: Chief Operating Officer (COO)<br>Position Overview<br>INFRAROSE is seeking an experienced Senior Facility Manager to oversee the efficient management, operation, and maintenance of all site facilities, ensuring a safe, functional, and productive working environment for project teams, employees, and visitors.<br>The Senior Facility Manager will be responsible for the overall coordination of facilities management activities, including accommodation, catering coordination, utilities, maintenance services, administration support, security coordination, and workplace services. The role will also provide oversight of the site IT function, ensuring reliable IT infrastructure, systems availability, and effective management of IT professionals supporting site operations.<br>The successful candidate will play a key role in ensuring operational continuity and service excellence across the project site while maintaining compliance with company standards, health and safety requirements, and contractual obligations.<br>Key Responsibilities<br>1. Facilities Management & Site Operations<br>Lead the overall facilities management function for the INFRAROSE project site in Kinshasa. Ensure efficient operation and maintenance of all site facilities, including offices, accommodation facilities, common areas, welfare facilities, and support infrastructure. Develop and implement facility management procedures, standards, and service delivery processes. Coordinate with internal departments and external service providers to ensure smooth daily operations. Monitor facility-related contracts, service agreements, and supplier performance. Ensure facilities are maintained in line with company standards, health, safety, quality, and environmental requirements.<br>2. Accommodation & Camp Management<br>Oversee employee accommodation services, ensuring adequate living conditions for site personnel and expatriate staff. Coordinate room allocations, occupancy management, maintenance requests, and accommodation improvements. Ensure effective management of housekeeping, laundry, cleaning, and related services. Monitor accommodation standards and continuously identify opportunities for improvement.<br>3. Utilities, Maintenance & Infrastructure Coordination<br>Oversee site utilities management, including electricity, water supply, generators, HVAC systems, and other essential services. Coordinate preventive and corrective maintenance activities with engineering and maintenance teams. Ensure timely resolution of facility-related issues affecting business continuity. Support planning and implementation of facility upgrades and improvement projects.<br>4. IT Operations Oversight<br>Provide leadership and operational oversight to the site IT function. Manage and coordinate IT professionals supporting site operations. Ensure reliable availability of IT infrastructure, including networks, hardware, software, communication systems, and user support services. Coordinate with corporate IT teams to ensure alignment with company standards, cybersecurity requirements, and technology policies. Oversee IT service requests, incident management, system upgrades, and technology deployment at site level. Ensure proper onboarding and offboarding processes related to IT access, equipment allocation, and user accounts. Monitor IT performance indicators and ensure timely resolution of technical issues.<br>5. Vendor & Contractor Management<br>Manage relationships with facility management contractors, suppliers, and service providers. Review service quality, performance indicators, and compliance with contractual requirements. Support procurement activities related to facilities, IT services, and operational requirements. Ensure effective cost management and optimization of facility-related expenses.<br>6. Administration & Employee Services<br>Support site administration activities to ensure smooth employee experience. Coordinate with HR, Logistics, Fleet, Travel, and Security teams on operational requirements. Support onboarding and mobilization of new employees by ensuring facilities, accommodation, and IT requirements are ready prior to arrival. Contribute to improving employee welfare and overall site experience.<br>7. Health, Safety & Compliance<br>Ensure facilities comply with applicable health, safety, environmental, and regulatory requirements. Promote a safe and healthy workplace environment. Participate in audits, inspections, and continuous improvement initiatives. Ensure emergency preparedness plans are maintained and tested.<br>Qualifications & Experience<br>Bachelor’s degree in Facilities Management, Engineering, Business Administration, Information Technology, or a related discipline. Minimum 10 years of experience in facilities management, site operations, workplace management, or related roles. Proven experience managing facilities in large-scale construction, EPC/EPCM, mining, infrastructure, aviation, or industrial projects. Experience managing remote or site-based operations with multicultural teams. Previous experience overseeing IT operations or coordinating IT teams is highly desirable. Strong experience managing contractors, vendors, and service providers. Experience working in Africa or challenging operational environments is an advantage.<br>Technical & Professional Skills<br>Strong knowledge of facility management principles and best practices. Understanding of building services, utilities, maintenance, and workplace operations. Good knowledge of IT infrastructure, networks, systems support, and IT service management. Strong contract and vendor management skills. Ability to manage multiple priorities in a fast-paced project environment. Strong organizational, leadership, and problem-solving abilities. Excellente communication and stakeholder management skills.<br>Personal Attributes<br>Strong leadership and team management capabilities. Proactive and solution-oriented mindset. High level of integrity, accountability, and professionalism. Ability to work effectively with multicultural teams. Strong attention to detail and commitment to service excellence. Ability to operate independently in a site-based environment.<br>Working Conditions<br>Location : Project Site – Kinshasa, Democratic Republic of Congo Work Environment: Site-based role supporting a major infrastructure project

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br></li></ul><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br></li></ul><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br></li></ul><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br></li></ul><br>Qualifications<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><p><strong>Qualifications &amp; Experience:</strong></p><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br></li><li><p>Experience working across multiple markets and geographies.</p><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Client is an institutional digital asset platform, backed by large institutional players, specialising in making money move faster.<br> We provide access to top tier digital assets for institutional and professional clients.<br> Our growing team is made up of a diverse range of experienced financial markets experts, technologists, and innovators.<br> Role summary We are seeking an Enterprise Risk Manager to take ownership of the day-to-day operating disciplines of the company’s group enterprise risk framework.<br> The role is responsible for the integrity, traceability and reporting of the group risk register, control catalogue, Key Risk Indicator suite and Risk and Control Self-Assessment (RCSA) cycle across our regulated entities in the United Kingdom (FCA), Jersey (JFSC) and Abu Dhabi (FSRA / ADGM).<br> This is a hands-on, execution-oriented position within the Second Line of Defence, reporting directly to the Chief Risk Officer with the Chief Operating Officer as primary stakeholder.<br> The successful candidate will be a practitioner who takes professional pride in framework hygiene, drives consistent application of methodology across business lines, and produces committee-grade reporting for the Executive Risk Committee, the Board Audit and Risk Committee, the Technology and Resiliency Operating Forum and Local Risk Committees.<br> • Own end-to-end delivery of the group RCSA cycle across all Principal Risk Types, including scoping, scheduling, First Line engagement, methodology application and PRT sign-off within agreed timelines.<br> • Maintain the integrity of the group risk register, including completeness of risk descriptions, residual risk ratings under the Zodia Risk Assessment Methodology (ZRAM), control linkage and quarterly inherent and residual risk updates.<br> • Maintain the group control catalogue and Key Control population, driving completeness and quality of control descriptions, thresholds, testing evidence and activity commentary.<br> • Design, calibrate and operate the Key Risk Indicator framework, establishing meaningful linkage between indicators and the underlying risks they measure, with clear escalation thresholds and reporting cadence.<br> • Produce risk management information for the Executive Risk Committee, the Board Audit and Risk Committee and other committees and fora, including risk appetite metrics, the risk dashboard and ad hoc papers requested by the CRO/COO.<br> • Support maintenance of the Enterprise Risk Management Framework, supporting standards and operating procedures, including periodic review cycles, version control and approval evidencing.<br> • Act as Product Owner on behalf of the CRO for risk technology and change deliveries, covering the risk limits framework embedded within the trading platform, real-time exposure monitoring, traded risk surveillance tools and GRC tooling.<br> Represent the Risk function with confidence in design, prioritisation and delivery forums, and act as a credible delegate when the CRO is unavailable.<br> • Support the operational risk event lifecycle, including capture, classification, impact quantification, root-cause analysis and remediation tracking.<br> • Coordinate across the FCA, JFSC and ADGM regulated entities, applying sensitivity to differing local regulatory expectations on risk governance, reporting and senior management accountability.<br> • Act as a credible second-line partner to the business, providing constructive challenge and pragmatic guidance on the design and effectiveness of First Line controls.<br> • Support First Line owners in embedding risk and control thinking into new products, initiatives and operational change.<br> • Bachelor's degree in a relevant discipline; professional certification (FRM, PRM, IRM, ICA Risk Diploma or equivalent) preferred.<br> • Six to ten years of progressive experience in operational or enterprise risk management within a regulated financial services environment.<br> Banking, asset management, market infrastructure, broker-dealer or institutional digital asset experience all relevant.<br> • Direct hands-on experience running an RCSA cycle end-to-end, ideally across multiple risk types and business units.<br> • Strong working knowledge of three-lines-of-defence governance, ERMF design and the operating disciplines of a Second Line risk function.<br> • Demonstrable competence with risk and control taxonomies, residual risk methodologies, KRI design and risk appetite frameworks.<br> • Experience with GRC tooling and workflow platforms (Jira, ServiceNow, Archer, MetricStream or equivalent); prior Product Owner, business analyst or configuration experience a plus.<br> • Excellent written communication, particularly in producing committee-grade papers and reporting.<br> • Working knowledge of one or more of the FCA, JFSC or FSRA regulatory frameworks for prudential and conduct risk, familiarity with digital asset markets, custody and settlement, and exposure to trading platform risk infrastructure (limits frameworks, real-time monitoring or traded risk surveillance) are all preferred but not essential.<br> • Self-directed and organised, with strong discipline around data quality and process integrity</span> </div>

???? DIGITAL TRANSFORMATION MANAGER???? POSITION OVERVIEW???? Mid-Level to Senior Management Role ???? Digital Strategy / Business Transformation / Innovation / Technology Leadership ???? Automation | Process Optimization | Data Transformation | Change Management The Digital Transformation Manager leads the adoption of digital technologies and modern business solutions to improve organizational performance, efficiency, and competitiveness. This role connects business strategy with technology execution to drive large-scale transformation.???? ROLE OBJECTIVELead digital transformation strategy ????Improve business processes through technology ⚙️Drive automation and innovation ????Enable data-driven decision-making ????Manage transformation programs and projects ????Support organizational change and adoption ????Align IT and business goals ????Deliver measurable business value and efficiency gains ???????? CORE RESPONSIBILITIES???? Digital Strategy Development Design and implement transformation roadmaps aligned with company goals and long-term business strategy.⚙️ Process Optimization Analyze workflows, identify inefficiencies, and redesign processes using automation and digital tools.???? Technology Implementation Lead implementation of technologies such as AI, cloud computing, ERP systems, CRM platforms, and enterprise applications.???? Data & Analytics Enablement Develop dashboards, reporting systems, and analytics frameworks to improve decision-making.???? Change Management Manage organizational change, communication plans, training programs, and user adoption strategies.???? Program & Project Management Oversee digital transformation initiatives ensuring delivery within scope, time, budget, and quality.???? Stakeholder Management Collaborate with executives, IT teams, vendors, and business units to align transformation goals.???? Innovation Leadership Identify emerging technologies and opportunities to enhance products, services, and operations.???? IDEAL CANDIDATE PROFILE✔ Strong strategic thinking and analytical mindset ???? ✔ Experience in digital transformation or consulting ???? ✔ Understanding of business processes and systems ???? ✔ Strong project/program management skills ???? ✔ Excellent leadership and communication abilities ???? ✔ Ability to manage organizational change ???? ✔ Knowledge of modern digital technologies ???????? EDUCATION & QUALIFICATIONS???? Bachelor’s or Master’s Degree in:Information Technology Computer Science Business Administration Engineering Management Related fields???? Preferred certifications:MBA (advantage) PMP Certification Agile / Scrum Certification Lean Six Sigma Change Management Certification (Prosci)???? Experience in:Digital transformation programs Process improvement initiatives Enterprise systems (ERP/CRM) Data analytics and BI tools Automation and AI solutions IT-business integration???? Knowledge of:Cloud platforms (AWS, Azure, GCP) ERP systems (SAP, Oracle, Microsoft Dynamics) Business intelligence tools (Power BI, Tableau) AI & automation technologies Agile methodologies Enterprise architecture???? CAREER PROGRESSION???? Business Analyst / Junior Consultant ⬇️ ???? Transformation Consultant ⬇️ ???? Digital Transformation Manager ⬇️ ???? Senior Transformation Manager ⬇️ ???? Business Transformation Director ⬇️ ???? Chief Transformation Officer (CTO) / COO Track???? WHAT YOU WILL GAIN???? Experience leading enterprise transformation programs ???? Exposure to AI, automation, and emerging technologies ???? Strong strategic and operational optimization skills ⚙️ Experience in process redesign and efficiency improvement ???? Executive-level stakeholder management experience ???? Clear pathway to senior leadership roles???? ROLE SUMMARYThe Digital Transformation Manager is a key driver of modern business evolution. This role blends strategy, technology, and leadership to transform how organizations operate, innovate, and compete in a digital-first world.???? Transform Business ???? Enable Innovation ⚙️ Optimize Processes ???? Drive Data Decisions ???? Lead Change

Home Join Our Team<br><br>Contact us<br><br>Head of Operations<br><br>UAE<br><br>Hybrid<br><br>Reports to: CEO / Board / relevant committee<br><br>Location: UAE (ADGM or DIFC, as applicable)<br><br>Status: Full-time, senior leadership, approved person or equivalent<br><br>Role purpose: Lead the operational operating model of a regulated retail investment platform, ensuring the business can safely scale client growth, maintain robust outsourcing governance, deliver reliable platform operations, and demonstrate strong operational resilience and control. The role owns the operational capability of the business, while working closely with Compliance, Risk, Legal, Technology, and client-facing teams.<br><br>‍<br><br>Key Responsibilities<br><br>Own client onboarding operations, account opening workflow, verification coordination, and operational throughput. Oversee platform operations, trade support, cash movements, reconciliations, and exception handling. Manage outsourcing relationships with brokers, custodians, technology vendors, payment providers, and support partners. Monitor SLAs, service incidents, backlog levels, and operational performance metrics. Lead business continuity planning, disaster recovery arrangements, and resilience testing. Coordinate operational implementation of regulatory or internal change projects. Maintain operational MI and dashboards for senior management and board review. Lead root-cause analysis for operational incidents, control breaks, and process failures. Ensure documented handoffs and controls exist across all critical workflows, especially where services are outsourced. <br><br>Regulatory accountability<br><br>Maintain an operating model that supports safe retail client servicing, onboarding, trading, payments, reconciliations, and support. Ensure all outsourced and interdependent service providers are governed through clear SLAs, oversight routines, escalation paths, and documented controls. Maintain operational readiness for new client phases, product launches, or platform expansions. Ensure the firm can evidence operational resilience, incident response, and recovery capability to internal governance and regulators. Provide board-ready reporting on capacity, service quality, incidents, remediation, and operational risk trends. <br><br>Reserved matters and escalation rights<br><br>No new client growth phase may proceed without documented operational readiness sign-off. No new vendor, platform integration, or outsourced critical service may go live without testing, control validation, and approval. Material operational incidents, repeated SLA breaches, failed reconciliations, or control gaps must be escalated immediately to senior management and relevant committees. The Head of Operations may recommend suspension of onboarding, trading, or service activity where operational risk is not acceptably controlled. Material resilience or continuity weaknesses must be reported with remediation timelines and ownership. Operational evidence supporting regulator-facing submissions must be reviewed and approved through the firmʼs governance process. <br><br>Interfaces With Compliance<br><br>Operations owns execution, process control, resilience, and service delivery. Compliance owns regulatory interpretation, compliance monitoring, policy advice, and challenge. The Head of Operations should partner with Compliance on client onboarding controls, complaints routing, breach escalation, and regulatory change implementation.<br><br>‍<br><br>Candidate Profile<br><br>‍<br><br>Must have<br><br>10+ years in operations leadership within regulated financial services, fintech, wealth management, asset management, or retail investment platforms;5+ years at Head of Operations / COO level in a client-facing regulated environment; strong track record of scaling operations through growth phases;Deep experience with outsourcing governance, broker/custodian relationships, and operational resilience;Strong governance, reporting, stakeholder management, and issue-resolution skills.<br><br>Nice To Have<br><br>Experience in ADGM or DIFC regulated environments;Familiarity with Islamic finance operational requirements;Experience with virtual assets operational infrastructure;Arabic language skills.<br><br>First name Last name Email Resume/CV<br><br>Drop files here<br><br>Powered by Uploadcare<br><br>0 files selected<br><br>No files selected<br><br>Drop files here<br><br>Thank you! Your submission has been received!<br><br>Oops! Something went wrong while submitting the form.<br><br>Can’t find a role that fits you?<br><br>Drop us your CV at hr@denaragroup.com<br><br>Denara Group<br><br>Incorporated in ADGM<br><br>CUSP Ltd.<br><br>Incorporated in DIFC<br><br>Gate District 04, Level 06, Office17, Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates<br><br>Home JOIN OUR TEAMCONTACT US<br><br>Work With Us<br><br>hr@artesia-solutions.com<br><br>hr@denaragroup.com<br><br>Get In Touch<br><br>info@denaragroup.com<br><br>Find us on Linked In<br><br>External Office 112, Floor 22, Office 2206, Sky Tower, Al Reem Island, Abu Dhabi, United Arab Emirates<br><br>Floor 6, office 603, Icon Tower, Barsha Heights, Dubai, United Arab Emirates<br><br>Copyright © 2026 Denara Group. All rights reserved.<br><br>Privacy and Cookie policy Terms and Conditions<br><br>Created by Digitality agency

Home Join Our Team<br><br>Contact us<br><br>Head of Operations<br><br>UAE<br><br>Hybrid<br><br>Reports to: CEO / Board / relevant committee<br><br>Location: UAE (ADGM or DIFC, as applicable)<br><br>Status: Full-time, senior leadership, approved person or equivalent<br><br>Role purpose: Lead the operational operating model of a regulated retail investment platform, ensuring the business can safely scale client growth, maintain robust outsourcing governance, deliver reliable platform operations, and demonstrate strong operational resilience and control. The role owns the operational capability of the business, while working closely with Compliance, Risk, Legal, Technology, and client-facing teams.<br><br>‍<br><br>Key Responsibilities<br><br>Own client onboarding operations, account opening workflow, verification coordination, and operational throughput. Oversee platform operations, trade support, cash movements, reconciliations, and exception handling. Manage outsourcing relationships with brokers, custodians, technology vendors, payment providers, and support partners. Monitor SLAs, service incidents, backlog levels, and operational performance metrics. Lead business continuity planning, disaster recovery arrangements, and resilience testing. Coordinate operational implementation of regulatory or internal change projects. Maintain operational MI and dashboards for senior management and board review. Lead root-cause analysis for operational incidents, control breaks, and process failures. Ensure documented handoffs and controls exist across all critical workflows, especially where services are outsourced. <br><br>Regulatory accountability<br><br>Maintain an operating model that supports safe retail client servicing, onboarding, trading, payments, reconciliations, and support. Ensure all outsourced and interdependent service providers are governed through clear SLAs, oversight routines, escalation paths, and documented controls. Maintain operational readiness for new client phases, product launches, or platform expansions. Ensure the firm can evidence operational resilience, incident response, and recovery capability to internal governance and regulators. Provide board-ready reporting on capacity, service quality, incidents, remediation, and operational risk trends. <br><br>Reserved matters and escalation rights<br><br>No new client growth phase may proceed without documented operational readiness sign-off. No new vendor, platform integration, or outsourced critical service may go live without testing, control validation, and approval. Material operational incidents, repeated SLA breaches, failed reconciliations, or control gaps must be escalated immediately to senior management and relevant committees. The Head of Operations may recommend suspension of onboarding, trading, or service activity where operational risk is not acceptably controlled. Material resilience or continuity weaknesses must be reported with remediation timelines and ownership. Operational evidence supporting regulator-facing submissions must be reviewed and approved through the firmʼs governance process. <br><br>Interfaces With Compliance<br><br>Operations owns execution, process control, resilience, and service delivery. Compliance owns regulatory interpretation, compliance monitoring, policy advice, and challenge. The Head of Operations should partner with Compliance on client onboarding controls, complaints routing, breach escalation, and regulatory change implementation.<br><br>‍<br><br>Candidate Profile<br><br>‍<br><br>Must have<br><br>10+ years in operations leadership within regulated financial services, fintech, wealth management, asset management, or retail investment platforms;5+ years at Head of Operations / COO level in a client-facing regulated environment; strong track record of scaling operations through growth phases;Deep experience with outsourcing governance, broker/custodian relationships, and operational resilience;Strong governance, reporting, stakeholder management, and issue-resolution skills.<br><br>Nice To Have<br><br>Experience in ADGM or DIFC regulated environments;Familiarity with Islamic finance operational requirements;Experience with virtual assets operational infrastructure;Arabic language skills.<br><br>First name Last name Email Resume/CV<br><br>Drop files here<br><br>Powered by Uploadcare<br><br>0 files selected<br><br>No files selected<br><br>Drop files here<br><br>Thank you! Your submission has been received!<br><br>Oops! Something went wrong while submitting the form.<br><br>Can’t find a role that fits you?<br><br>Drop us your CV at hr@denaragroup.com<br><br>Denara Group<br><br>Incorporated in ADGM<br><br>CUSP Ltd.<br><br>Incorporated in DIFC<br><br>Gate District 04, Level 06, Office17, Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates<br><br>Home JOIN OUR TEAMCONTACT US<br><br>Work With Us<br><br>hr@artesia-solutions.com<br><br>hr@denaragroup.com<br><br>Get In Touch<br><br>info@denaragroup.com<br><br>Find us on Linked In<br><br>External Office 112, Floor 22, Office 2206, Sky Tower, Al Reem Island, Abu Dhabi, United Arab Emirates<br><br>Floor 6, office 603, Icon Tower, Barsha Heights, Dubai, United Arab Emirates<br><br>Copyright © 2026 Denara Group. All rights reserved.<br><br>Privacy and Cookie policy Terms and Conditions<br><br>Created by Digitality agency

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.<br><br>Role:<br><br>We are seeking an experienced Director of Residences Operations to lead operational excellence across Aman’s growing global residential portfolio. Reporting to the COO, this leadership role will be responsible for defining and maintaining residential operating standards, ensuring exceptional owner experiences, and driving consistency, quality, governance, and financial oversight across all Aman Group Residences. In addition, the role will oversee residential governance frameworks, including Homeowners Associations (HOAs), condominium associations and similar owner-led entities, ensuring effective management, regulatory compliance, transparent communication, and alignment with Aman’s brand standards across the global portfolio.<br><br>Working closely with the Residences, Development, Sales, Legal, Finance, and Hotel Operations teams, the successful candidate will also play a key role in shaping the operational foundations of new residential projects from concept through to opening, ensuring every Aman and Janu residence reflects the brand’s renowned service standards, strong community stewardship, and long-term value proposition.<br><br>Responsibilities:<br><br>Develop, document, and maintain the Aman Residences operating standards across resort-integrated and urban formats. Lead pre-opening planning for new residential openings, from countdown through to stabilization. Establish HOA and residential governance frameworks during the development and pre-opening phases, ensuring a seamless transition to ongoing operations. Define service scope, staffing models, resident experience, amenity programming, and residence care in keeping with the wider Aman brand philosophy. Oversee residential operations across all managed properties, establishing measurable service standards and a regular program of quality reviews. Introduce structured measurement of owner satisfaction and lead the response to its findings. Guide and support Residence Managers and property leadership teams, acting as the senior point of reference for residential operational matters. Lead the operational oversight of Homeowners Associations (HOAs), condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards. Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance. Foster strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters. Hold complete oversight of residential rental operations globally. Lead the implementation of the residential rental program globally. Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements. Provide operational input to management agreement discussions in partnership with the Development and Legal teams. Lend expertise for all new residential property openings for Aman and Janu Residences when required, typically three to four years prior to official project opening.<br><br>Requirements:<br><br>A minimum of 15 years' experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions. At least five years within luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client. Demonstrated experience working with Homeowners Associations (HOAs), condominium associations, strata organisations or similar owner-governed residential entities, including board engagement and community governance. Strong financial acumen, with direct experience of budgets specific to residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards. Experience of both resort-integrated and urban residential formats is an advantage, as is pre-opening experience on a residential or mixed-use project. Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable. Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams. A bachelor's degree is required; an MBA or comparable postgraduate qualification is preferred. Fluent English; additional languages are an advantage given the international nature of the portfolio.<br><br>Benefits<br><br>At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<br><br>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.<br><br>Role:<br><br>We are seeking an experienced Director of Residences Operations to lead operational excellence across Aman’s growing global residential portfolio. Reporting to the COO, this leadership role will be responsible for defining and maintaining residential operating standards, ensuring exceptional owner experiences, and driving consistency, quality, governance, and financial oversight across all Aman Group Residences. In addition, the role will oversee residential governance frameworks, including Homeowners Associations (HOAs), condominium associations and similar owner-led entities, ensuring effective management, regulatory compliance, transparent communication, and alignment with Aman’s brand standards across the global portfolio.<br><br>Working closely with the Residences, Development, Sales, Legal, Finance, and Hotel Operations teams, the successful candidate will also play a key role in shaping the operational foundations of new residential projects from concept through to opening, ensuring every Aman and Janu residence reflects the brand’s renowned service standards, strong community stewardship, and long-term value proposition.<br><br>Responsibilities:<br><br>Develop, document, and maintain the Aman Residences operating standards across resort-integrated and urban formats. Lead pre-opening planning for new residential openings, from countdown through to stabilization. Establish HOA and residential governance frameworks during the development and pre-opening phases, ensuring a seamless transition to ongoing operations. Define service scope, staffing models, resident experience, amenity programming, and residence care in keeping with the wider Aman brand philosophy. Oversee residential operations across all managed properties, establishing measurable service standards and a regular program of quality reviews. Introduce structured measurement of owner satisfaction and lead the response to its findings. Guide and support Residence Managers and property leadership teams, acting as the senior point of reference for residential operational matters. Lead the operational oversight of Homeowners Associations (HOAs), condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards. Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance. Foster strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters. Hold complete oversight of residential rental operations globally. Lead the implementation of the residential rental program globally. Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements. Provide operational input to management agreement discussions in partnership with the Development and Legal teams. Lend expertise for all new residential property openings for Aman and Janu Residences when required, typically three to four years prior to official project opening.<br><br>Requirements:<br><br>A minimum of 15 years' experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions. At least five years within luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client. Demonstrated experience working with Homeowners Associations (HOAs), condominium associations, strata organisations or similar owner-governed residential entities, including board engagement and community governance. Strong financial acumen, with direct experience of budgets specific to residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards. Experience of both resort-integrated and urban residential formats is an advantage, as is pre-opening experience on a residential or mixed-use project. Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable. Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams. A bachelor's degree is required; an MBA or comparable postgraduate qualification is preferred. Fluent English; additional languages are an advantage given the international nature of the portfolio.<br><br>Benefits<br><br>At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<br><br>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.<br><br>Role:<br><br>We are seeking an experienced Director of Residences Operations to lead operational excellence across Aman’s growing global residential portfolio. Reporting to the COO, this leadership role will be responsible for defining and maintaining residential operating standards, ensuring exceptional owner experiences, and driving consistency, quality, governance, and financial oversight across all Aman Group Residences. In addition, the role will oversee residential governance frameworks, including Homeowners Associations (HOAs), condominium associations and similar owner-led entities, ensuring effective management, regulatory compliance, transparent communication, and alignment with Aman’s brand standards across the global portfolio.<br><br>Working closely with the Residences, Development, Sales, Legal, Finance, and Hotel Operations teams, the successful candidate will also play a key role in shaping the operational foundations of new residential projects from concept through to opening, ensuring every Aman and Janu residence reflects the brand’s renowned service standards, strong community stewardship, and long-term value proposition.<br><br>Responsibilities:<br><br>Develop, document, and maintain the Aman Residences operating standards across resort-integrated and urban formats. Lead pre-opening planning for new residential openings, from countdown through to stabilization. Establish HOA and residential governance frameworks during the development and pre-opening phases, ensuring a seamless transition to ongoing operations. Define service scope, staffing models, resident experience, amenity programming, and residence care in keeping with the wider Aman brand philosophy. Oversee residential operations across all managed properties, establishing measurable service standards and a regular program of quality reviews. Introduce structured measurement of owner satisfaction and lead the response to its findings. Guide and support Residence Managers and property leadership teams, acting as the senior point of reference for residential operational matters. Lead the operational oversight of Homeowners Associations (HOAs), condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards. Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance. Foster strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters. Hold complete oversight of residential rental operations globally. Lead the implementation of the residential rental program globally. Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements. Provide operational input to management agreement discussions in partnership with the Development and Legal teams. Lend expertise for all new residential property openings for Aman and Janu Residences when required, typically three to four years prior to official project opening.<br><br>Requirements:<br><br>A minimum of 15 years' experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions. At least five years within luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client. Demonstrated experience working with Homeowners Associations (HOAs), condominium associations, strata organisations or similar owner-governed residential entities, including board engagement and community governance. Strong financial acumen, with direct experience of budgets specific to residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards. Experience of both resort-integrated and urban residential formats is an advantage, as is pre-opening experience on a residential or mixed-use project. Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable. Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams. A bachelor's degree is required; an MBA or comparable postgraduate qualification is preferred. Fluent English; additional languages are an advantage given the international nature of the portfolio.<br><br>Benefits<br><br>At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<br><br>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Summary<p>State Street is seeking a Managing Director to lead Relationship Management across the Middle East and North Africa region, one of the firm’s strategic growth markets. This senior leadership role will be responsible for deepening and expanding strategic client relationships, strengthening State Street’s position as a trusted partner to institutional investors, and ensuring a consistently high-quality client experience across the region.</p><br><p>The Head of Relationship Management – MENA will act as a senior client advocate and regional leader, working closely with sales, client service, product, operations, risk, compliance and country leadership teams to deliver integrated solutions aligned to client priorities. The successful candidate will bring strong institutional relationship management experience, deep knowledge of the MENA financial services landscape, and the ability to engage credibly with senior stakeholders across sovereign wealth funds, pension funds, central banks, asset managers and other institutional clients.</p><br>Key Responsibilities<ul><li>Lead the regional relationship management agenda across MENA, ensuring clear ownership of strategic client relationships, governance forums, service reviews and escalation management.</li><li>Develop and maintain trusted senior-level relationships with key institutional clients, including sovereign wealth funds, pension funds, central banks, government-related entities, asset managers and other strategic investors.</li><li>Partner with the SVP, Head of Sales and Relationship Management, to execute the regional client strategy, identify growth opportunities and support the delivery of State Street’s broader MENA business plan.</li><li>Act as the senior client advocate within State Street, coordinating across product, client service, operations, onboarding, legal, risk, compliance and technology teams to deliver effective, timely and client-tailored solutions.</li><li>Drive disciplined relationship planning, including account plans, executive engagement strategies, pipeline coordination, wallet analysis, client feedback and relationship health monitoring.</li><li>Oversee the quality and consistency of client governance, including executive business reviews, service review meetings, issue tracking, action plans and follow-through on commitments.</li><li>Support new business opportunities and cross-sell initiatives by identifying client needs, shaping value propositions and coordinating the right internal expertise across State Street’s global platform.</li><li>Provide market intelligence and client insights to regional and global leadership, helping inform product priorities, service enhancements and strategic investment decisions.</li><li>Represent State Street externally in senior client meetings, industry forums and strategic engagements, reinforcing the firm’s commitment to the MENA region.</li><li>Lead, coach and develop relationship management professionals in the region, fostering a high-performance, collaborative and client-centric culture.</li><li>Promote strong risk discipline and ensure client engagement activities are conducted in line with applicable regulatory, compliance, conduct and governance standards.</li></ul>Leadership Expectations<ul><li>Operate as a senior regional leader with strong commercial judgment, sound risk awareness and the ability to balance client needs with enterprise priorities.</li><li>Build connectivity across State Street’s regional and global teams, ensuring clients experience the full strength of the firm’s investment servicing, markets, financing, data and investment management capabilities.</li><li>Demonstrate executive presence and credibility with C-suite, CIO, COO and senior investment and operations stakeholders.</li><li>Drive accountability, collaboration and transparency across complex client relationships and internal delivery teams.</li><li>Contribute to the development of State Street’s long-term strategic positioning in MENA, with particular focus on deepening partnerships with leading institutional investors.</li></ul>Experience and Qualifications<ul><li>Extensive experience in institutional relationship management, client coverage, strategic account management or a related senior client-facing role within financial services.</li><li>Strong understanding of the MENA institutional investor landscape, including sovereign wealth funds, pension funds, central banks, asset managers and government-related entities.</li><li>Demonstrated ability to manage complex, multi-product client relationships across investment servicing, custody, fund administration, middle office, data, analytics, markets or investment management solutions.</li><li>Track record of building trusted senior relationships, managing escalations, supporting revenue growth and delivering high standards of client satisfaction.</li><li>Experience leading teams or influencing cross-functional groups across multiple jurisdictions and business lines.</li><li>Strong commercial acumen, strategic thinking and ability to translate client priorities into actionable relationship plans.</li><li>Excellent communication, negotiation and presentation skills, with the ability to engage confidently with senior executives and technical stakeholders.</li><li>High degree of integrity, judgement, resilience and cultural awareness, with experience operating in a regulated environment.</li><li>Bachelor’s degree required; advanced degree, CFA, MBA or relevant professional qualification preferred.</li></ul>Key Success Measures<ul><li>Strength and depth of senior client relationships across priority MENA accounts.</li><li>Improvement in client satisfaction, relationship health and service governance outcomes.</li><li>Effective coordination of cross-functional State Street teams to deliver client commitments.</li><li>Contribution to revenue retention, growth opportunities and strategic account development.</li><li>Quality of relationship planning, executive engagement and escalation management.</li><li>Development of a strong, collaborative and high-performing regional relationship management team.</li></ul><span><b>About State Street</b></span><p>Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</p><br><p>We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</p><br><p>As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</p><br><p>Discover more information on jobs at StateStreet.com/careers</p><br><p>Read our CEO Statement</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Assistant Procurement Manager holds full leadership responsibility overseeing all procurement activities across the project portfolio. The incumbent is accountable for the strategic sourcing of subcontractors, suppliers, and services; governing the end–to–end procurement workflow from tender receipt through to subcontract award and documentation; and ensuring that all procurement is executed in a timely, cost–effective, and fully compliant manner. This role serves as the primary interface between the Procurement Department and senior leadership, Project Management, Cost Control, and the Contracts Department, and is responsible for maintaining the highest standards of commercial governance, value engineering, and vendor management across all projects.</p><br><ol><li><p>KEY RESPONSIBILITIES</p></li></ol><p>A. Leadership and Strategy</p><ul><li><p>Provide strategic direction and day–to–day management of the Procurement Department; set team objectives, performance standards, and workload priorities across all active and upcoming projects.</p></li><li><p>Lead, mentor, and evaluate the procurement team including senior engineers, engineers, coordinators, and support staff; identify development needs and drive continuous capability improvement.</p></li><li><p>Develop, implement, and continuously improve procurement policies, procedures, templates, and workflows to enhance departmental efficiency, compliance, and commercial outcomes.</p></li><li><p>Act as the primary liaison between the Procurement Department and senior leadership, Project Directors, Cost Control, Contracts, and Tender Departments on all procurement matters.</p></li></ul><p>B. Sourcing, Tendering and Subcontractor Management</p><ul><li><p>Govern the full procurement lifecycle, from receipt of approved project documents from the Tender Department through to subcontract award and handover to the Contracts Department.</p></li><li><p>Direct the preparation of procurement logs for all new awarded sites per the main BOQ, including PS and PC items; ensure comprehensive enquiry packages are issued to shortlisted subcontractors and suppliers in a timely manner.</p></li><li><p>Lead and oversee the sourcing, evaluation, and negotiation of subcontract packages; ensure best–value procurement across cost, quality, delivery, and service dimensions in line with project specifications and contractual requirements.</p></li><li><p>Review, approve, and present comparison statements and award recommendations to senior leadership; conduct final negotiations and freeze final scope, rates, and commercial terms prior to award.</p></li><li><p>Manage the subcontractor award process by preparing scope of work and bid documents; coordinate approvals from Cost Control, Project Director, COO, and CEO before award, and forward to the Contracts Department for subcontract agreement issuance.</p></li><li><p>Govern the preparation and subcontractor sign–off of Scope Statements and Responsibility Matrices for all finalized scopes; ensure all contract drawings, specifications, and scope documents are dispatched and stamped by the subcontractor.</p></li></ul><p>C. Commercial Governance, Budget and Cost Control</p><ul><li><p>Monitor and govern project procurement budgets across all active sites; proactively identify cost–saving and value engineering opportunities and escalate budget risks to project and senior management.</p></li><li><p>Oversee the preparation of procurement cash flow and forecasting reports; ensure the department’s financial commitments are accurately tracked and reported to senior leadership and the Finance Department.</p></li><li><p>Coordinate with Commercial Team to resolve variations, claims, and commercial issues arising from procurement activities and ensure all commercial adjustments are properly documented and approved.</p></li><li><p>Ensure full compliance with project specifications, contractual terms, company policies, and quality standards throughout all procurement activities and across all team members.</p></li></ul><p>D. Vendor and Subcontractor Management</p><ul><li><p>Own and govern the company’s vendor and subcontractor database; oversee prequalification of new suppliers and subcontractors, and lead post–evaluation of performance to maintain an approved, high–quality supply chain.</p></li><li><p>Build and maintain strong, professional relationships with key suppliers and subcontractors; serve as the senior point of escalation for technical and commercial clarifications, RFI’s, and dispute resolution.</p></li><li><p>Monitor quotation validity, pricing, delivery schedules, and approval timelines; ensure the team follows up proactively on all open procurement items to prevent delays to project programmes.</p></li></ul><p>E. Reporting, Documentation and ERP Governance</p><ul><li><p>Review and approve monthly procurement status reports for all projects; ensure accurate and up–to–date procurement logs, trackers, and schedules are maintained by the team at all times.</p></li><li><p>Ensure robust documentation control across all procurement activities including RFQ’s, tender documents, quotations, comparison statements, scope of work documents, bid submissions, and all related correspondence; maintain records in a structured, audit–ready manner.</p></li><li><p>Govern the utilization of the ERP system across the department, ensuring all data entry, procurement tracking, reporting, and project coordination activities are accurately and consistently maintained by all team members.</p></li><li><p>Coordinate with technical and site teams for clarifications and approvals on all procurement–related matters; ensure procurement activities are aligned with project programmes, site requirements, and engineering specifications.</p></li></ul><ol><li><p>KEY COMPETENCIES</p></li></ol><p>Strategic Procurement Leadership Ability to set procurement strategy, govern the full subcontract lifecycle, and ensure best–value outcomes across a portfolio of concurrent construction projects</p><p>Commercial &amp; Negotiation Acumen Strong ability to evaluate offers, lead complex negotiations, freeze favorable terms, and manage variations and claims in a construction contracting environment</p><p>Technical Understanding Ability to read and interpret tender drawings, BOQ’s, and specifications; sufficient technical knowledge to assess subcontractor scope compliance and coordinate effectively with engineering and site teams</p><p>Vendor &amp; Supply Chain Management Demonstrated capability to build and maintain a high–quality supplier and subcontractor base through rigorous prequalification, performance evaluation, and relationship management</p><p>Planning &amp; Organizational Skills Proven ability to manage multiple procurement workstreams simultaneously, prioritize effectively, and maintain structured procurement logs, trackers, and reporting across several projects at once</p><p>Stakeholder Management Skilled at coordinating with senior leadership, project teams, Cost Control, Contracts, and site management; able to communicate procurement outcomes clearly and influence decisions at all levels</p><p>Team Development Demonstrated ability to guide and develop a procurement team, set clear accountability, and build a high–performance culture of accuracy, compliance, and continuous improvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Arabic Speaker/ Bachelors Degree in Civil Engineering</p><p></p></section>