AccorHotels jobs
468
Jobs Found
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.</p><br><br>Job Description<br><br><p>• Supervision: Lead and schedule bell staff for efficient operation.</p><br><p>• Guest Assistance: Ensure timely luggage delivery and guest escort services.</p><br><p>• Communication: Coordinate with front desk for guest requests.</p><br><p>• Maintenance: Oversee cleanliness and functionality of the lobby area.</p><br><p>• Training: Mentor bell staff on service standards.</p><br><br>Qualifications<br><br><p>• High School diploma or equivalent.</p><br><p>• Prior experience in bell services with leadership duties.</p><br><p>• Good communication and organizational skills.</p><br><p>• Knowledge of local attractions and services.</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking an experienced and dynamic Front Office Manager to join our hospitality team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you will oversee all front-facing operations and lead a dedicated team to deliver exceptional guest experiences while maintaining operational excellence. Reporting to senior management, you will be responsible for driving service quality, team performance, and revenue optimization across all front office functions. Your leadership, strategic vision, and commitment to hospitality excellence will be instrumental in creating a welcoming environment where guests feel valued and colleagues are empowered to succeed.</p><br><ul><li>Lead, mentor, coach, and develop front office team members, fostering a culture of accountability, engagement, and service excellence</li><li>Oversee daily front office operations including front desk, concierge, bell services, and guest services to ensure seamless service delivery and adherence to organizational standards</li><li>Champion a consistently professional, warm, and personalized guest experience by resolving concerns promptly and effectively</li><li>Monitor and analyze guest feedback, service recovery opportunities, and operational trends to continuously enhance the guest experience and identify improvement areas</li><li>Manage room revenue performance by collaborating on revenue strategy discussions and supporting the implementation of revenue management initiatives</li><li>Foster strong collaboration and communication across all resort departments to ensure coordinated and efficient service delivery</li><li>Balance operational, financial, and people-focused objectives through effective management of guest satisfaction, colleague engagement, and business performance metrics</li><li>Identify opportunities for process improvement and innovation, encouraging team participation and continuous operational enhancement</li><li>Manage labor costs, scheduling, and departmental payroll in alignment with budgeted goals while maintaining service quality standards</li><li>Support recruitment, onboarding, performance management, and succession planning initiatives for front office team members</li><li>Ensure department training programs are maintained and service standards are consistently executed across all shifts</li><li>Ensure compliance with all company policies, procedures, health and safety standards, and local regulations, maintaining a safe and productive work environment</li><li>Demonstrate flexibility and resilience in managing operational challenges and adapting to changing business needs</li><li>Perform additional duties and responsibilities as assigned by senior management</li></ul><br>Qualifications<br><br><p>**Required Qualifications:**</p><br><ul><li>Previous leadership experience in front office operations within a hotel, resort, or luxury hospitality environment</li><li>Proven ability to lead, coach, and develop high-performing teams with demonstrated results</li><li>Strong communication, interpersonal, and conflict resolution skills</li><li>Excellent service recovery and problem-solving abilities</li><li>Demonstrated expertise in budget management and financial acumen</li><li>Strong organizational and time management skills with meticulous attention to detail</li><li>Ability to work a flexible schedule, including weekends and holidays as required</li><li>Knowledge of health and safety compliance standards and best practices</li><li>Proficiency in staff scheduling and labor management</li><li>Proficiency with property management systems and reservation software</li><li>Ability to maintain professional composure and make decisive decisions under pressure</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Experience with revenue management strategies and implementation</li><li>Demonstrated track record of process improvement and innovation initiatives</li><li>Familiarity with luxury hospitality brand standards and service protocols</li><li>Background in guest experience management and satisfaction optimization</li><li>Experience managing multi-departmental coordination and cross-functional projects</li><li>Certification in hospitality management or related field</li><li>Multilingual capabilities, particularly Russian or Arabic and English</li></ul><p>**Essential Attributes:**</p><br><ul><li>Commitment to fostering an inclusive environment where every individual feels valued and respected</li><li>Ability to empower and support colleagues while recognizing their contributions</li><li>Drive to achieve exceptional results and maintain high performance standards</li><li>Resilience and adaptability in a dynamic hospitality environment</li><li>Transparent and ethical approach to leadership and decision-making</li><li>Customer-focused mindset with genuine empathy for guest and team member needs</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.</p><br><p>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><ul><li>Have knowledge of all Kids Club facilities, activities, schedules, and services provided by the hotel.</li><li>Perform duties according to the operational standards, policies, and procedures established by the Recreation Manager.</li><li>Welcome children and parents in a friendly, professional, and respectful manner at all times.</li><li>Ensure the safety, security, and well-being of all children participating in Kids Club activities.</li><li>Organize, supervise, and lead age-appropriate indoor and outdoor recreational, educational, creative, and entertainment activities.</li><li>Encourage children's participation while creating a fun, positive, and inclusive environment.</li><li>Follow the daily activity schedule and prepare all materials, games, and equipment before each activity.</li><li>Maintain constant supervision of children during activities and ensure attendance records are accurately maintained.</li><li>Respond professionally to parents' inquiries, requests, and complaints, resolve issues whenever possible, and inform the Recreation Manager when necessary.</li><li>Report any accidents, injuries, illnesses, or unusual incidents immediately and complete the required incident reports.</li><li>Ensure all Kids Club equipment, toys, games, and learning materials are clean, safe, and in good working condition.</li><li>Maintain cleanliness, hygiene, and organization of the Kids Club before, during, and after activities.</li><li>Inspect all Kids Club facilities and equipment daily, report damaged or unsafe items, and coordinate repairs with the Engineering Department.</li><li>Ensure all activities comply with hotel policies, child safeguarding procedures, and health and safety standards.</li><li>Organize and participate in children's parties, themed events, holiday celebrations, and family entertainment programs.</li><li>Promote Kids Club activities to hotel guests and encourage children's participation.</li><li>Ensure children are registered upon arrival and released only to authorized parents or guardians according to hotel procedures.</li><li>Maintain confidentiality of children's and families' personal information.</li><li>Wear the designated hotel uniform and name badge while on duty.</li><li>Work according to the weekly duty roster and operational requirements determined by the Recreation Manager.</li><li>Attend all departmental meetings, training sessions, and emergency, first aid, and child protection training programs.</li><li>Support the hotel's environmental sustainability initiatives by reducing waste and using resources responsibly.</li><li>Comply with all hotel quality management systems, policies, and standard operating procedures.</li><li>Maintain a professional appearance, positive attitude, and excellent communication with guests and colleagues.</li><li>Carry out any additional duties assigned by the Recreation Manager or Hotel Management that are consistent with the responsibilities of the position.</li></ul><br>Qualifications<br><br><ul><li><strong>Education:</strong> Bachelor's Degree in Physical Education, Early Childhood Education, or a related field.</li><li><strong>Experience:</strong> At least 1 year of experience in a Kids Club, childcare, entertainment, or hospitality environment.</li><li><strong>Foreign Language:</strong> Good command of <strong>English and/or Russian</strong> to communicate effectively with children and guests. Additional languages are an advantage.</li><li><strong>Courses and Training:</strong> Certification or training in Childcare, First Aid, CPR, Child Protection, or Kids Entertainment is preferred.</li><li><strong>Computer Literacy:</strong> Basic computer skills are preferred.</li><li><strong>Skills:</strong> Excellent communication and interpersonal skills, ability to work with children of different age groups, creativity in organizing activities, strong supervision and safety awareness, problem-solving ability, teamwork, patience, and a friendly, energetic personality.</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><strong>Join us at Accor, where life pulses with passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><br><br>Job Description<br><br><p>We're looking for an enthusiastic and detailed oriented Barista to join our Novotel Family. In this role, you'll be the heart of our café operation, delivering exceptional customer service while crafting high quality specialty beverages. You'll work in a collaborative environment where your passion for coffee excellence and genuine care for our guests directly contribute to creating memorable experiences. You'll embrace our commitment to quality, professionalism, and inclusive hospitality in every interaction.</p><br><ul><li>Prepare and serve specialty coffee drinks and beverages with precision and consistency, demonstrating mastery of espresso machines and brewing techniques</li><li>Deliver warm, engaging, and professional service to all guests, ensuring their needs are anticipated and exceeded</li><li>Assist guests with informed recommendations regarding menu items, ingredients, and preparation methods in a helpful and approachable manner</li><li>Manage all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records</li><li>Maintain a clean, organized, and hygienic work station and café environment, adhering to all food safety and sanitation standards</li><li>Perform opening and closing duties, including equipment setup, inventory checks, and facility preparation</li><li>Collaborate with team members to support smooth operations during peak and off-peak hours</li><li>Attract and engage customers through attractive product displays and knowledgeable recommendations</li><li>Adapt flexibly to changing priorities and support additional duties as assigned to meet operational needs</li><li>Uphold our brand values and commitment to customer satisfaction in all professional interactions</li></ul><br>Qualifications<br><br><ul><li>Beverage service certification (Pro Serve or equivalent)</li><li>Specialty coffee certification or formal barista training</li><li>Experience with inventory management and stock rotation</li><li>Knowledge of latte art and advanced coffee presentation techniques</li><li>Previous experience working in diverse, multicultural team environments</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.</p><br><br>Job Description<br><br><p>• Call Handling: Answer and route incoming calls promptly and professionally.</p><br><p>• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.</p><br><p>• Communication: Relay information to departments and staff accurately.</p><br><p>• Documentation: Maintain call logs and service requests.</p><br><p>• Support: Assist with emergency communication procedures.</p><br><br>Qualifications<br><br><p>• High School diploma or equivalent.</p><br><p>• Experience in customer service or call handling preferred.</p><br><p>• Clear communication and telephone etiquette.</p><br><p>• Multitasking and problem-solving abilities.</p><br><p>• Familiarity with telecommunication systems.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.</p><br><p>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><p><strong>Steward</strong><br>Do you have a heart to serve and love being part of a team? As Steward, you will assist in the execution of operations at the back of house.</p><br><p><strong>What you will be doing: </strong></p><br><ul><li>Responsible for the cleanliness and sanitizing of all surfaces</li><li>Keeping floors and work areas clear of hazards and obstruction</li><li>Responsible of the operation of kitchen cleaning equipment</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Organized and a great team player</li><li>Passionate about maintaining a clean and safe working environment</li><li>Understanding of food safety and hygiene</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.</p><br><br>Job Description<br><br><p>• <strong>Administrative Support</strong>: Provide daily administrative support to the Sales team, including scheduling meetings, managing correspondence, and maintaining files.</p><br><p>• <strong>Proposal Preparation</strong>: Assist in the preparation of proposals, contracts, and presentations for clients, ensuring accuracy and timely submission.</p><br><p>• <strong>Client Coordination</strong>: Act as a point of contact for client inquiries, provide information, and ensure follow-up is conducted in a timely and professional manner.</p><br><p>• <strong>PMS Maintenance</strong>: Update and maintain client information, leads, and activity logs in the PMS system. Ensure data integrity and assist in reporting.</p><br><p>• <strong>Sales Reporting</strong>: Compile sales data and prepare reports on sales performance, lead conversion, and client feedback for the team.</p><br><p>• <strong>Documentation</strong>: Manage and organize documentation related to sales activities, events, and promotional materials.</p><br><p>• <strong>Event Support</strong>: Assist in the organization of site inspections, events, and trade shows, including logistics, coordination, and materials preparation.</p><br><p>• <strong>Communication</strong>: Collaborate with other departments to ensure client requirements are met and sales activities are aligned with service delivery.</p><br><p>• <strong>Follow-Up:</strong> Ensure timely follow-up on client communications and track status of proposals and pending tasks.</p><br><p>• <strong>Compliance</strong>: Ensure all documentation and communication comply with company policies and confidentiality guidelines.</p><br><br>Qualifications<br><br><p>• High School diploma or equivalent; additional qualification in Business Administration, Hospitality, or related field is a plus.</p><br><p>• Previous experience in a sales support or administrative role, preferably in the hospitality or service industry.</p><br><p>• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with PMS systems is preferred.</p><br><p>• Strong organizational and time management skills with attention to detail.</p><br><p>• Excellent communication skills, both written and verbal.</p><br><p>• Ability to multitask and prioritize in a fast-paced environment.</p><br><p>• Customer-service oriented with a proactive and problem-solving mind-set.</p><br><p>• Ability to work collaboratively within a team and independently when required.</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><strong>Join us at Accor, where life pulses with passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><br><br>Job Description<br><br><p>Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: As a CID Data Entry Agent, your main responsivity will be to update the guest's information in CID system.</p><br><ul><li>Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check in and check out) in the online system of the Novotel & Adagio simultaneously.</li><li>Follow all relevant Front Office procedures linked to the CID system</li><li>Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team</li><li>Maintain the CID log book every shift reporting the system status, count and any issues needs to be handed over or followed up</li><li>Ensure that all guest documentations are available and up-to-date</li><li> Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team</li><li>Conveys the brand and hotel image through his/her irreproachable attitude</li><li>Maintain an up to date knowledge of the hotel and local services</li><li>Report for duty punctually wearing the correct uniform and name tag</li><li> Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards</li><li>Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety</li><li>Comply with local legislation as required</li><li>Respond to any changes in the department as dictated by the needs of the hotel</li><li>Attend training and meetings as and when required</li></ul><br>Qualifications<br><br><p>• Good interpersonal skills, guest oriented and service minded<br>• Team spirit<br>• Service focused personality is essential<br>• Good presentation and confident speaking skills<br>• Prior experience working with CID or a related system<br>• Fluent in English & Arabic</p><br><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.</p><br><p>Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><ul><li>Welcome guests and manage smooth check-in and check-out procedures following Rixos Standards.</li><li>Handle reservations, room assignments, and guest profile updates.</li><li>Process payments, cashiering, foreign currency exchange, and guest account settlements.</li><li>Provide exceptional customer service by responding promptly to guest requests and resolving concerns.</li><li>Issue and control room key cards while maintaining guest security.</li><li>Coordinate with other departments to ensure guest satisfaction.</li><li>Assist with guest messages, mail, packages, and business center services when required.</li><li>Maintain knowledge of hotel rates, packages, promotions, and reservation procedures.</li><li>Follow hotel policies for cash handling, safe deposit boxes, and safety standards.</li><li>Monitor daily arrivals, departures, occupancy, VIP guests, and special requests.</li><li>Maintain accurate shift handovers, logbooks, and operational records.</li><li>Ensure the front office area remains clean, organized, and welcoming at all times.</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent; Diploma/Degree in Hospitality or Tourism is an advantage.</li><li><strong>Fluent in English; additional language skills Russian, Arabic is compulsory.</strong></li><li>Previous experience in Front Office, Reception, or Customer Service, preferably in a hotel.</li><li>Excellent communication and interpersonal skills.</li><li>Friendly, professional, and guest-focused attitude.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer skills; experience with hotel PMS/Opera Cloud is an advantage.</li><li>Ability to handle cash and payment transactions accurately.</li><li>Willingness to work flexible shifts, including weekends, holidays, and night shifts.</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Job Description<br><br><p><strong>MAIN DUTIES:</strong></p><br><p><strong>Administration</strong><br>• Maintains the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy.<br>• Assists in establishing the identity of the outlet by providing the standards of food presentation required by each outlet.<br>• Is aware of the method of preparation and the standard recipe for every menu items in his particular kitchen and follows the procedures at all times.<br>• Maintains and cleans all work areas, kitchen equipment and utensils to the high standards of cleanliness and hygiene required by the hotel.<br>• Co-ordinates with colleagues whenever necessary regarding operational problems.<br>• Is familiar with the operational procedures of all equipment in the kitchen and operates them in the correct manner to ensure the maximum efficiency and personal safety.<br>• To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations.<br>• Participates in regular meetings and briefings as may be scheduled.<br>• Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel.<br>Financial and Revenue Responsibilities<br>• To ensure that each kitchen runs at an acceptable food cost.<br>• Minimize wastage<br><strong>Training and Human Resources</strong><br>• To attend training and meetings as and when required.<br>• Participates in any scheduled training and development program that may improve personal or departmental standards.<br>• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment and victimisation.<br>• Treat complaints of harassment and discrimination promptly and confidentially.<br>• Treat customers and colleagues from all cultural groups with respect and sensitivity.<br>• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.<br>Guest Service Responsibilities<br>• Ensures that guest needs and expectations are met by providing a consistently high standard of food preparation and presentation.<br><strong>Miscellaneous</strong><br>• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.<br>• To provide friendly, courteous and professional service at all times.<br>• To maintain good working relationships with colleagues and all other departments.<br>• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.<br>• To comply with local legislation as required.<br>• To respond to any changes in the department as dictated by the needs of the hotel.<br>• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.<br>• All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.<br>• All Heartists may be assigned to other duties in the hotel as and when required by business levels.</p><br><p><strong>GENERAL DUTIES:</strong></p><br><p><br><strong>Health and Safety</strong><br>• Ensure that all potential and real Hazards are reported immediately and rectified<br>• Be fully conversant with all departmental Fire, Emergency and Bomb procedures<br>• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees<br>• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.<br>• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others<br>• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</p><br><p><strong>Confidentiality</strong><br>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy<br>• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.<br>To be fully conversant with:<br>• Hotel fire procedures<br>• Hotel security procedures<br>• Hotel Health and Safety policy and procedures<br>• Hotel Facilities and attractions<br>• Hotel standards of operation and departmental procedures<br>• Sofitel Keys of Luxury and Appearance guidelines<br>• Sofitel “BE Magnifique” vision and its corresponding strategies<br>• Methods of accepted payment of the company<br>• Short- and long-term company marketing promotions</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>Join our dynamic team as an Assistant Waiter in the vibrant city of Dubai, United Arab Emirates! We are seeking a friendly and customer-focused individual to support our dining service operations and ensure an exceptional guest experience.</p><br><ul><li>Assist the lead waiter in serving food and beverages to guests</li><li>Set and clear tables, ensuring proper placement of cutlery, glassware, and dishes</li><li>Greet and seat guests, providing menus and answering basic questions about menu items</li><li>Take and relay drink orders to the bar staff</li><li>Refill water glasses and attend to other guest needs throughout their dining experience</li><li>Assist in maintaining cleanliness and organization of the dining area</li><li>Collaborate with kitchen staff to ensure timely and accurate food delivery</li><li>Process payments and handle cash transactions when necessary</li><li>Adhere to all food safety and hygiene standards</li><li>Participate in pre-shift meetings and ongoing training sessions</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent</li><li>Strong communication skills with fluency in English; knowledge of Arabic or other languages is a plus</li><li>Excellent customer service skills with a friendly and supportive demeanor</li><li>Ability to work efficiently in a fast-paced, team-oriented environment</li><li>Physical stamina to stand for extended periods and carry trays of food and beverages</li><li>Basic math skills for handling cash transactions and calculating bills</li><li>Attention to detail in food presentation and table settings</li><li>Knowledge of food and beverage service techniques (preferred)</li><li>Previous experience in food service or hospitality industry (preferred)</li><li>Food handling certification (preferred)</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Bienvenue à Couqley!</p><br><p>Amidst the clinking of glasses, friends’ laughter, and France’s glorious flavors, forge cherished memories at this delightful brasserie located in vibrant Downtown Dubai. Offering a premium-casual dining experience with cherished companions. With seating on the year-round al fresco terrace and interiors designed by artist Ana D’Castro, among the lively chatter of fellow connoisseurs, Couqley is the perfect venue for a romantic dinner or casual meal with friends. </p><br><p>This award winning Brasserie offers a personalized, friendly service and a selection of authentic culinary creations, to create an unforgettable culinary experience for our guests. </p><br><br>Job Description<br><br><ul><li>Oversee the daily operations of our award-winning restaurant, ensuring exceptional service standards and operational excellence at all times.</li><li>Place both guest and Heartist experience at the centre of every decision by leading through example, fostering an engaging, supportive and empowering work environment.</li><li>Partner closely with the Assistant Restaurant General Manager and Bar Manager to develop and implement initiatives, promotions and incentives that enhance guest satisfaction, drive team engagement and maximize revenue.</li><li>Maintain a strong understanding of the restaurant's reservation, booking and guest profiling systems to optimize guest experiences and commercial performance.</li><li>Build strong collaboration between the Front of House and Back of House teams, ensuring seamless communication and efficient service delivery.</li><li>Proactively gather guest feedback, identify opportunities for improvement and implement action plans to continuously elevate the dining experience.</li><li>Drive service excellence by planning and delivering regular training sessions, coaching, performance feedback and daily briefings, ensuring all restaurant and bar team members consistently uphold brand standards.</li><li>Inspire, motivate and develop the team to achieve business objectives while creating a positive and high-performing workplace culture.</li></ul><br>Qualifications<br><br><ul><li>A track record of leading large teams in restaurants, kitchens and bars; you’re a natural at inspiring trust and bringing others along on a journey.</li><li>2+ years’ experience in a similar restaurant management role in a busy, bustling environment.</li><li>Exceptional attention to detail in a fast-paced environment, juggling many things at once.</li><li>Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.</li><li>You want to be part of a team that works hard, supports each other and has fun along the way.</li><li>You’re a great communicator – both verbally and written – and a great listener. Fluent in English and French is strongly preferred.</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We're looking for an experienced and customer-focused Senior Waiter to join our dynamic hospitality team in Dubai, United Arab Emirates. In this leadership-oriented role, you'll manage your own section with confidence while delivering refined, personalized service that exceeds guest expectations. You'll be instrumental in creating memorable dining experiences while mentoring junior team members and collaborating seamlessly with kitchen and bar staff to ensure smooth, efficient service flow.</p><br><ul><li>Manage your assigned section with professionalism and confidence, ensuring a refined and personalized guest experience</li><li>Deliver attentive, knowledgeable service across all food and beverage offerings with exceptional attention to detail</li><li>Coordinate closely with kitchen, bar, and support teams to maintain smooth service flow and operational efficiency</li><li>Mentor, guide, and support junior team members on the floor, modeling best practices and service excellence</li><li>Maintain impeccable standards of presentation, cleanliness, and service execution throughout your shift</li><li>Accurately take and process guest orders, ensuring precision and accommodating special requests with empathy</li><li>Anticipate guest needs and preferences, creating personalized experiences that foster loyalty and satisfaction</li><li>Handle guest inquiries, concerns, and complaints with professionalism, empathy, and decisive problem-solving</li><li>Manage table setup, coordination, and breakdown with efficiency and organizational excellence</li><li>Ensure compliance with all health, safety, and hygiene protocols and company service standards</li><li>Utilize Point of Sale (POS) systems accurately and efficiently for order processing and billing</li><li>Demonstrate cultural sensitivity and inclusive behavior in our diverse, multicultural Dubai environment</li></ul><br>Qualifications<br><br><p>**Required Skills & Experience:**</p><br><ul><li>Minimum 3-5 years of progressive waiter experience in upscale dining or hospitality establishments</li><li>Proven expertise in section management and guest service delivery</li><li>Strong knowledge of food and beverage offerings, dining etiquette, and service protocols</li><li>Excellent communication skills (verbal and written) with the ability to engage guests professionally</li><li>Demonstrated ability to mentor and support junior staff members</li><li>Proficiency with Point of Sale (POS) systems and restaurant management software</li><li>Strong organizational and time management skills with the ability to multitask in fast-paced environments</li><li>Physical stamina to stand for extended periods and carry trays and service equipment</li><li>Exceptional attention to detail and commitment to maintaining high service standards</li><li>Proven conflict resolution and problem-solving abilities</li><li>Ability to work flexible schedules, including evenings, weekends, and holidays</li></ul><p>**Preferred Skills & Experience:**</p><br><ul><li>Experience in fine dining or luxury hospitality environments</li><li>Knowledge of wine pairings and beverage recommendations</li><li>Experience coordinating with kitchen and bar teams in high-volume settings</li><li>Familiarity with multiple cuisines and dietary requirements</li><li>Previous experience training or onboarding new team members</li><li>Multilingual capabilities (particularly Arabic or other languages spoken in Dubai)</li></ul><p>**Personal Attributes:**</p><br><ul><li>Professional appearance and impeccable grooming standards</li><li>Friendly, enthusiastic, and customer-focused demeanor</li><li>Resilient and adaptable with a positive attitude toward feedback</li><li>Collaborative team player with strong interpersonal skills</li><li>Empathetic and inclusive approach to guest and colleague interactions</li><li>Organized, decisive, and goal-oriented mindset</li></ul><p>**Education & Certifications:**</p><br><ul><li>High school diploma or equivalent</li><li>Food safety and hygiene certification (or willingness to obtain)</li><li>Hospitality or customer service certification (preferred)</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We are seeking a skilled and dedicated Commis III to join our culinary team at SO/ Uptown Dubai. As a Commis III, you will play a crucial role in our kitchen operations, contributing to the preparation and execution of high-quality dishes that meet our exacting standards.</p><br><ul><li>Assist in the preparation and cooking of food items according to recipes and quality standards</li><li>Work efficiently in designated stations as assigned by the Executive Chef or Sous Chef</li><li>Maintain a clean, organized, and sanitary work area throughout service</li><li>Properly portion, prepare, and store ingredients to minimize waste and ensure food safety</li><li>Collaborate with kitchen staff to ensure timely and efficient food production</li><li>Assist in the plating and presentation of dishes to meet specifications</li><li>Adhere to all food safety and hygiene regulations</li><li>Support inventory management by participating in stock rotations and counts</li><li>Contribute to a positive kitchen environment through teamwork and communication</li><li>Assist in training and mentoring junior kitchen staff as needed</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent; culinary diploma preferred</li><li>1-2 years of experience in a high-volume kitchen or full-service hotel</li><li>Proficiency in various cooking techniques and methods</li><li>Strong knowledge of food safety standards and sanitation practices</li><li>Basic computer skills and familiarity with inventory management systems</li><li>Excellent time management and organizational skills</li><li>Ability to work efficiently in a fast-paced environment</li><li>Strong attention to detail and commitment to quality</li><li>Team-oriented with excellent communication skills</li><li>Physical stamina to stand for extended periods and lift up to 50 pounds</li><li>Flexibility to work various shifts, including weekends and holidays</li><li>Passion for culinary arts and continuous learning</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We are seeking an enthusiastic and detail-oriented Commis I to join our culinary team in Dubai, United Arab Emirates. As a Commis I, you will play a vital role in supporting our kitchen operations and contributing to the creation of exceptional dining experiences for our guests.</p><br><ul><li>Assist the production team in food preparation and perform related duties in various kitchen sections as assigned by senior chefs</li><li>Follow HACCP procedures meticulously and maintain clear records at all times</li><li>Collaborate effectively with staff in each section to ensure proper equipment use and efficient task completion</li><li>Maintain high standards of personal grooming and hygiene</li><li>Adhere to all recipes, methods, and instructions provided by the Executive Chef or Sous Chef</li><li>Contribute to stock management by participating in stock takes and ensuring proper stock rotation</li><li>Assist in minimizing food wastage and maintaining cost-effectiveness in all areas</li><li>Ensure that the preparation and presentation of food comply with established quality standards</li><li>Maintain cleanliness and organization of assigned kitchen areas, equipment, and utensils</li><li>Communicate effectively with team members and other departments to ensure smooth kitchen operations</li><li>Actively participate in maintaining a safe and hygienic work environment</li></ul><br>Qualifications<br><br><ul><li>Diploma or Degree in Hotel Management, Culinary Arts, or equivalent qualifications</li><li>Basic knowledge of food preparation techniques and kitchen operations</li><li>Familiarity with HACCP procedures and food safety standards</li><li>Proficiency in operating standard kitchen equipment</li><li>Strong attention to detail and commitment to quality</li><li>Excellent teamwork and communication skills</li><li>Ability to work efficiently in a fast-paced environment</li><li>Physical stamina to stand for extended periods and lift moderate weights</li><li>Basic math skills for recipe measurements and portioning</li><li>Flexibility to work various shifts, including weekends and holidays</li><li>Passion for culinary arts and eagerness to learn and grow in the field</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We're looking for an experienced and dedicated **Stewarding Team Leader** to join our hospitality team in Dubai, United Arab Emirates. In this pivotal role, you will oversee the daily operations of the Stewarding Department, ensuring exceptional standards of cleanliness, hygiene, and safety across all kitchen and back-of-house areas. Reporting to the Chief Steward, you will lead a team of stewarding professionals while maintaining operational excellence and fostering a collaborative, supportive work environment that reflects our commitment to quality and continuous improvement.</p><br><p>**Stewarding Operations & Supervision**</p><br><ul><li>Supervise and coordinate daily stewarding operations to maintain pristine cleanliness, organization, and hygiene standards across all kitchen and service areas</li><li>Oversee the proper washing, cleaning, and storage of dishes, glassware, utensils, pots, pans, and kitchen equipment in accordance with established protocols</li><li>Monitor garbage disposal procedures and waste management to ensure compliance with hygiene and environmental standards</li><li>Ensure opening and closing procedures for stewarding areas are executed consistently and thoroughly</li></ul><p>**Equipment Management & Inventory Control**</p><br><ul><li>Manage the proper handling, care, and maintenance of all operating and kitchen equipment to minimize breakage and loss</li><li>Assist in conducting regular inventories of operating equipment and maintain accurate records</li><li>Monitor and optimize the usage of cleaning chemicals and supplies to reduce wastage and spoilage</li><li>Maintain comprehensive knowledge of dishwashing equipment, cleaning procedures, and chemical safety protocols</li></ul><p>**Hygiene, Safety & Compliance**</p><br><ul><li>Ensure strict adherence to HACCP standards, food safety regulations, and local UAE legislation</li><li>Collaborate with the Hygiene Officer to implement, monitor, and reinforce hygiene and sanitation procedures</li><li>Maintain compliance with relevant ISO Integrated Management Systems and quality standards</li><li>Conduct regular safety briefings and ensure all team members follow hygiene, safety, and appearance standards consistently</li></ul><p>**Team Leadership & Development**</p><br><ul><li>Provide hands-on supervision, coaching, and mentoring to stewarding team members during shifts</li><li>Deliver on-the-job training and ensure team members understand and follow established standard operating procedures</li><li>Foster a positive, inclusive team culture that encourages open communication and continuous improvement</li><li>Participate actively in departmental meetings and training sessions to stay current with best practices</li></ul><p>**Operational Support & Communication**</p><br><ul><li>Maintain strong working relationships with kitchen, F&B, housekeeping, and other hotel departments</li><li>Report operational issues, guest complaints, and safety concerns promptly to management and ensure appropriate follow-up</li><li>Provide flexible support to F&B operations and remain adaptable to departmental needs during peak periods</li><li>Demonstrate problem-solving abilities and make decisive decisions to resolve operational challenges efficiently</li></ul><p>**General Responsibilities**</p><br><ul><li>Maintain punctual attendance, proper uniform standards, and exemplary personal hygiene</li><li>Comply with all hotel policies, employee handbook requirements, and Fire, Health & Safety procedures</li><li>Undertake additional duties and special projects as assigned by the Chief Steward or Stewarding Management</li><li>Support departmental goals and contribute to the organization's commitment to excellence and guest satisfaction</li></ul><br>Qualifications<br><br><p>**Required Experience & Skills**</p><br><ul><li>Minimum 2-3 years of experience in stewarding or back-of-house operations within a hotel, resort, or similar hospitality environment</li><li>Proven supervisory or team leader experience in a fast-paced operational setting</li><li>Strong understanding of hygiene protocols, cleaning procedures, and safe handling of chemicals and cleaning agents</li><li>Solid knowledge of HACCP principles and food safety standards</li><li>Excellent communication and interpersonal skills with the ability to lead, motivate, and support diverse teams</li><li>Demonstrated problem-solving and conflict resolution abilities</li><li>Strong organizational and time management skills with attention to detail</li><li>Ability to work independently and effectively under pressure while maintaining quality standards</li></ul><p>**Core Competencies & Attributes**</p><br><ul><li>Professional attitude with a strong commitment to cleanliness, safety, and operational excellence</li><li>Reliable, responsible, and team-oriented mindset with a collaborative approach</li><li>Detail-oriented with a focus on continuous improvement and process optimization</li><li>Resilient and adaptable, capable of managing multiple priorities and responding to changing operational needs</li><li>Empathetic and inclusive leadership style that values transparency and open communication</li><li>Goal-oriented with a commitment to achieving departmental objectives and organizational standards</li><li>Efficient and decisive in decision-making while maintaining a supportive and encouraging demeanor</li></ul><p>**Preferred Qualifications**</p><br><ul><li>Certification or formal training in food safety, HACCP, or hospitality management</li><li>Experience with inventory management systems and equipment maintenance protocols</li><li>Familiarity with hospitality industry standards and best practices</li><li>Previous experience in a luxury hotel or resort environment</li><li>Knowledge of local UAE regulations and compliance requirements in the hospitality sector</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We're looking for a detail-oriented and proactive Maintenance Engineer to join our team in Dubai, United Arab Emirates. In this role, you'll be responsible for ensuring the optimal performance and longevity of our facility's mechanical, electrical, and structural systems. You'll work collaboratively with cross-functional teams to maintain our infrastructure to the highest standards while adhering to local building codes and safety regulations. This is an excellent opportunity for a skilled professional to make a meaningful impact on our organization's operational efficiency and reliability.</p><br><ul><li>Perform routine inspections, preventive maintenance, and repairs on plumbing, electrical systems, HVAC equipment, machinery, and building structures in accordance with blueprints, technical manuals, and established protocols</li><li>Diagnose equipment malfunctions using analytical skills and troubleshooting techniques, then implement timely and effective solutions to minimize downtime</li><li>Install, repair, and replace electrical wiring, fixtures, and equipment while ensuring compliance with safety standards and building codes</li><li>Maintain detailed records of maintenance activities, equipment performance, and repairs to support data-driven decision-making and predictive maintenance planning</li><li>Operate hand and power tools, as well as specialized diagnostic equipment, with precision and safety awareness</li><li>Collaborate with team members and external contractors to coordinate maintenance schedules and complex repair projects</li><li>Respond promptly to maintenance requests and emergency situations, demonstrating resilience and decisive problem-solving under pressure</li><li>Ensure all work areas remain organized and safe, adhering to occupational health and safety requirements specific to the Dubai region</li><li>Stay current with industry best practices and contribute innovative ideas to improve maintenance processes and operational efficiency</li></ul><br>Qualifications<br><br><ul><li>Minimum 3-5 years of hands-on maintenance and/or technical experience in a facility management or industrial environment</li><li>Proven expertise in maintaining and repairing plumbing, electrical systems, HVAC, refrigeration, and general machinery</li><li>Strong proficiency with hand tools, power tools, and diagnostic equipment</li><li>Solid understanding of building codes, blueprints, and technical manuals</li><li>Excellent analytical and troubleshooting skills with the ability to diagnose complex equipment issues</li><li>Strong organizational skills with the ability to manage multiple maintenance tasks and prioritize effectively</li><li>Demonstrated ability to work both independently and collaboratively within a team environment</li><li>Exceptional attention to detail and commitment to maintaining accurate maintenance records</li><li>Effective communication skills and the ability to interact professionally with colleagues and stakeholders</li><li>Knowledge of preventive maintenance principles and best practices</li><li>Familiarity with local Dubai building codes and climate-related maintenance considerations is a plus</li><li>Relevant technical certifications or licenses (such as electrical or plumbing credentials) are preferred but not required</li><li>Physical capability to perform manual labor, including lifting, climbing, and working in various environmental conditions</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We are seeking an enthusiastic and customer-focused Guest Relation Agent to join our dynamic hospitality team in Dubai, United Arab Emirates. In this pivotal role, you will be the face of our organization, creating memorable first impressions and ensuring every guest receives exceptional service from arrival to departure. As a Guest Relation Agent, you will combine your passion for hospitality with meticulous attention to detail, working collaboratively with our team to deliver personalized experiences that exceed guest expectations.</p><br><ul><li>Arrive punctually for all scheduled shifts and maintain the highest standards of professional presentation, including appropriate grooming, hairstyle, and uniform compliance</li><li>Welcome and greet all guests at the hotel entrance with warmth and enthusiasm, providing personalized escort services based on guest VIP status and preferences</li><li>Monitor and maintain the lobby environment, ensuring cleanliness, proper lighting, adequate brochures, and overall aesthetic appeal; take immediate corrective action when needed</li><li>Coordinate VIP guest arrivals by confirming room assignments, arranging transportation, and preparing customized amenities according to guest requests</li><li>Conduct thorough inspections of VIP rooms to verify cleanliness, maintenance standards, and amenity availability, ensuring all spaces meet our premium service standards</li><li>Identify and celebrate special occasions by coordinating birthday cakes and personalized greeting cards from the General Manager for eligible guests</li><li>Engage proactively with guests in the lobby, distribute guest feedback forms, promote membership programs, and gather valuable guest insights to drive continuous improvement</li><li>Maintain regular contact with long-stay guests through courtesy calls and personalized amenity offerings, demonstrating our commitment to their comfort and satisfaction</li><li>Provide attentive escort services for VIP guests during checkout, ensuring a positive final impression</li><li>Manage lobby ambiance throughout the day and evening by adjusting lighting and performing other environmental tasks according to established standards</li></ul><br>Qualifications<br><br><p>**Required Qualifications:**</p><br><ul><li>Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field</li><li>Fluency in English (written and verbal)</li><li>0-3 years of professional experience in guest relations, hospitality, or customer service roles</li><li>Proficiency with Opera property management system or similar hotel management software</li><li>Excellent written and verbal communication skills with strong interpersonal abilities</li><li>Demonstrated passion for delivering exceptional guest service</li><li>Strong organizational and time management skills with the ability to multitask effectively</li><li>Professional presentation and impeccable grooming standards</li><li>Ability to work flexible shifts, including evenings and weekends</li><li>Problem-solving mindset with a customer-first approach</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Fluency in additional languages beyond English (Arabic, French, Mandarin, or other languages)</li><li>Previous experience in a luxury hotel or high-end hospitality environment</li><li>Familiarity with VIP guest management protocols</li><li>Experience with guest feedback systems and customer relationship management tools</li><li>Certification in hospitality or customer service excellence</li><li>Strong leadership and collaborative team skills</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.</p><br><ul><li>Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour</li><li>Assist guests with inquiries, requests, and reservations for lounge services</li><li>Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation</li><li>Prepare and serve light refreshments, beverages, and snacks as required</li><li>Monitor and replenish lounge supplies and amenities</li><li>Coordinate with other departments to fulfil guest requests and resolve any issues promptly</li><li>Ensure compliance with health and safety regulations</li><li>Assist in organizing and setting up for special events or gatherings in the lounge area</li><li>Provide information about local attractions, dining options, and services to guests</li><li>Maintain accurate records of guest interactions, requests, and feedback</li></ul><br>Qualifications<br><br><ul><li>Excellent communication skills in English; knowledge of additional languages is a plus</li><li>Strong customer service orientation with a friendly and approachable demeanour</li><li>Attention to detail and ability to maintain a clean and organized work environment</li><li>Effective time management skills and ability to multitask in a fast-paced setting</li><li>Basic computer skills for managing reservations and guest records</li><li>Knowledge of hospitality industry standards and best practices</li><li>Previous experience in hospitality or customer service roles preferred</li><li>High school diploma or equivalent required</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>Ability to stand for extended periods and lift up to 25 pounds</li><li>Professional appearance and adherence to grooming standards</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em></p><br><br>Job Description<br><br><p>We are seeking a dynamic and detail-oriented Food and Beverage Supervisor to join our team in Dubai, United Arab Emirates. This is an excellent opportunity for a motivated professional to lead and inspire a food and beverage team while delivering exceptional guest experiences. Reporting to the Director of Culinary, you will play a pivotal role in driving operational excellence across our venues while fostering a culture of outstanding service and continuous improvement.</p><br><ul><li>Supervise and mentor food and beverage staff, providing guidance, support, and growth opportunities to develop a high-performing team</li><li>Maintain keen attention to detail across all service operations, ensuring consistent quality standards and flawless execution</li><li>Deliver exceptional guest service by creating memorable experiences and building lasting relationships with patrons</li><li>Manage day-to-day food and beverage operations, including staff scheduling, inventory management, and cost control</li><li>Demonstrate thorough knowledge of food and beverage offerings and provide knowledgeable recommendations to guests</li><li>Work collaboratively with culinary and front-of-house teams to identify and capitalize on new food and beverage opportunities</li><li>Ensure compliance with health, safety, and food handling regulations, maintaining a safe and hygienic environment</li><li>Analyze operational metrics and guest feedback to identify areas for improvement and implement effective solutions</li><li>Train and educate staff on proper food and beverage handling, service standards, and safety protocols</li><li>Manage conflict resolution professionally and efficiently while maintaining team morale and motivation</li><li>Operate point-of-sale systems and manage administrative responsibilities with accuracy and efficiency</li><li>Thrive in a high-volume, fast-paced environment while maintaining composure and delivering results under pressure</li></ul><br>Qualifications<br><br><ul><li>Proven experience as a Food and Beverage Supervisor, Team Leader, or similar supervisory role in a high-volume hospitality environment</li><li>Strong leadership and mentoring abilities with a demonstrated commitment to staff development and team empowerment</li><li>Excellent communication and interpersonal skills with the ability to build rapport with guests and team members</li><li>Exceptional problem-solving skills and the ability to make decisive decisions under pressure</li><li>Comprehensive knowledge of food and beverage operations, including inventory management, cost control, and scheduling</li><li>Proficiency with point-of-sale (POS) systems and hospitality management software</li><li>In-depth knowledge of food and beverage offerings with the ability to provide expert recommendations</li><li>Current RSA (Responsible Service of Alcohol) certification or equivalent qualification recognized in the United Arab Emirates</li><li>Food safety and hygiene certification or equivalent knowledge of safe food and beverage handling practices</li><li>Strong organizational and time management skills with meticulous attention to detail</li><li>Ability to work effectively both as part of a collaborative team and independently</li><li>Guest-obsessed mindset with a genuine passion for delivering memorable service experiences</li><li>Resilience and flexibility to adapt to changing priorities and operational demands</li><li>Analytical mindset with the ability to interpret data and drive continuous improvement initiatives</li><li>Understanding of local health, safety, and hospitality regulations in the United Arab Emirates</li></ul> </div>