AccorHotels jobs
451
Jobs Found
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong><strong>What do we expect from you?</strong></strong></p><br><p>Under the general guidance of the Cluster Assistant Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.</p><br><p><strong><strong>How your day looks like:</strong></strong></p><br><ul><li>Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service.</li><li>To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.</li><li>To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.</li><li>To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.</li><li>To update any special requests and billing details in Opera.</li><li>To provide polite and friendly response to all incoming telephone enquiries.</li><li>To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.</li><li>To process all enquiries and reservation confirmations on the same day as receipt.</li><li>To maintain accurate filing systems for all correspondence within the department</li><li>To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.</li><li>To identify potential sales leads for the sales team to develop future accounts.</li><li>To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets.</li><li>To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.</li><li>To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the team and management.</li></ul><br>Qualifications<br><br><ul><li>Minimum of 1-2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry</li><li>Professional telephone etiquette and strong written communication skills</li><li>Proficiency in Property Management Systems (e.g., Opera Cloud) and Microsoft Office applications</li><li>Detail-oriented with the ability to multitask in a fast-paced environment</li><li>Strong problem-solving skills and ability to make decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays</li><li>Customer-focused mindset with a passion for delivering exceptional service</li><li>Ability to work collaboratively in a team environment</li><li>Strong organizational skills and attention to detail</li></ul><br>Additional Information<br><br><ul><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English , additional languages are a plus</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.<br>The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.<br>Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.</p><br><p>Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.</p><br><br>Job Description<br><br><p><strong>Role Overview</strong></p><br><p>As a Pool & Beach Waiter/Waitress at Banyan Tree Dubai, you are responsible for delivering exceptional, intuitive service in an outdoor luxury leisure environment. You will ensure guests enjoy a seamless, relaxed, and personalised experience while maintaining the highest standards of service, safety, and attention to detail.</p><br><p>You will be an ambassador of the Banyan Tree brand, combining warm hospitality with efficiency in a dynamic pool and beach setting.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Guest Experience</strong></p><br><ul><li>Welcome guests warmly and provide attentive poolside and beach service.</li><li>Take and deliver food & beverage orders accurately and efficiently.</li><li>Anticipate guest needs, including hydration, comfort, and shade preferences.</li><li>Provide personalised service, building rapport with guests throughout their stay.</li><li>Handle guest requests and feedback promptly and professionally.</li></ul><p><strong>Pool & Beach Service Operations</strong></p><br><ul><li>Set up and maintain sunbeds, umbrellas, towels, and service stations according to brand standards.</li><li>Ensure pool and beach areas are clean, organised, and visually presentable at all times.</li><li>Monitor guest areas regularly to ensure timely service and guest comfort.</li><li>Ensure proper coordination of orders with kitchen and bar teams.</li><li>Assist with towel distribution and cabana service where applicable.</li></ul><p><strong>Food & Beverage Service</strong></p><br><ul><li>Present menus, explain offerings, and confidently recommend items.</li><li>Ensure accurate order taking and timely delivery of food and beverages.</li><li>Maintain strong knowledge of menu items, allergens, and daily specials.</li><li>Support upselling of beverages, refreshments, and in-room/poolside offerings.</li></ul><p><strong>Health, Safety & Compliance</strong></p><br><ul><li>Ensure compliance with all pool safety regulations and hygiene standards.</li><li>Monitor guest safety and escalate concerns where necessary (e.g., heat exposure, safety risks).</li><li>Maintain cleanliness of service equipment and surrounding areas.</li><li>Follow all HACCP and food safety standards.</li></ul><p><strong>Teamwork & Coordination</strong></p><br><ul><li>Work closely with kitchen, bar, and pool attendants to ensure smooth service flow.</li><li>Support colleagues during peak periods and maintain team efficiency.</li><li>Participate in daily briefings and follow operational instructions from supervisors.</li></ul><br>Qualifications<br><br><p><strong>Qualifications & Experience</strong></p><br><ul><li>Previous experience as a waiter/waitress in a luxury hotel, beach club, or resort environment preferred.</li><li>Experience in outdoor, high-volume service environments is an advantage.</li><li>Strong knowledge of food & beverage service standards.</li><li>Excellent spoken English; additional languages are a plus.</li><li>Physically fit and comfortable working in outdoor, warm-weather conditions.</li></ul><p><strong>Competencies</strong></p><br><ul><li>Strong guest focus and service excellence mindset</li><li>High energy and resilience in outdoor environments</li><li>Excellent communication and interpersonal skills</li><li>Attention to detail and cleanliness standards</li><li>Ability to work under pressure in a fast-paced setting</li><li>Team-oriented with a proactive attitude</li><li>Adaptability and flexibility</li></ul><br>Additional Information<br><br><p><strong>Why Join Us: </strong>At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.<br>The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.<br>Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.</p><br><p>Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.</p><br><br>Job Description<br><br><p><strong>Role Overview</strong></p><br><p>As a Bellman at Banyan Tree Dubai, you are responsible for delivering seamless arrival and departure experiences for guests, ensuring their luggage, transportation, and initial resort journey are handled with care, efficiency, and warmth.</p><br><p>You are a key ambassador of the Banyan Tree brand, providing discreet, attentive, and personalised service from the moment guests arrive until their departure.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Guest Arrival & Departure</strong></p><br><ul><li>Welcome guests warmly upon arrival at the resort entrance.</li><li>Assist guests with luggage handling, loading, and delivery to rooms.</li><li>Escort guests to their rooms and provide a brief introduction to room features and resort facilities.</li><li>Support smooth and efficient departure processes, including luggage collection and transport assistance.</li></ul><p><strong>Guest Service & Assistance</strong></p><br><ul><li>Assist guests with general enquiries and directions within the resort.</li><li>Support guests with transport arrangements (taxis, valet, transfers).</li><li>Deliver items such as amenities, messages, or guest requests promptly.</li><li>Provide a friendly and professional point of contact at all times.</li></ul><p><strong>Luggage Handling & Delivery</strong></p><br><ul><li>Ensure all luggage is handled carefully, securely, and efficiently.</li><li>Maintain accurate tracking of luggage during arrival and departure processes.</li><li>Deliver luggage to rooms promptly and in coordination with Front Office.</li><li>Report any lost, delayed, or damaged items immediately.</li></ul><p><strong>Operational Support</strong></p><br><ul><li>Maintain cleanliness and organisation of the lobby, entrance, and luggage storage areas.</li><li>Support valet and driveway operations when required.</li><li>Assist Front Office and Concierge teams during peak periods.</li><li>Ensure bell desk and luggage areas are always orderly and presentable.</li></ul><p><strong>Communication & Coordination</strong></p><br><ul><li>Coordinate closely with Front Office, Concierge, and Security teams.</li><li>Communicate guest arrivals, departures, and special requests efficiently.</li><li>Support smooth guest flow during busy periods.</li></ul><p><strong>Health, Safety & Compliance</strong></p><br><ul><li>Follow all safety procedures related to luggage handling and guest transport.</li><li>Ensure compliance with resort service standards and SOPs.</li><li>Maintain guest confidentiality and professionalism at all times.</li></ul><br>Qualifications<br><br><p><strong>Qualifications & Experience</strong></p><br><ul><li>Previous experience as a Bellman, Porter, or Guest Services Attendant in a hotel or resort preferred.</li><li>Strong understanding of guest service standards in luxury hospitality.</li><li>Good physical fitness due to luggage handling requirements.</li><li>Valid driving licence (preferred depending on property requirements).</li><li>Good spoken English; additional languages are beneficial.</li></ul><p><strong>Competencies</strong></p><br><ul><li>Strong guest-focused mindset</li><li>Friendly, approachable, and professional attitude</li><li>Physical stamina and reliability</li><li>Excellent communication skills</li><li>Attention to detail</li><li>Team collaboration</li><li>Ability to remain calm under pressure</li><li>Discretion and professionalism</li></ul><br>Additional Information<br><br><p><strong>Why Join Us: </strong>At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.<br>The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.<br>Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.</p><br><p>Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.</p><br><br>Job Description<br><br><p><strong>Role Overview</strong></p><br><p>As a Restaurant Supervisor at Banyan Tree Dubai, you play a key leadership role in delivering exceptional guest experiences and ensuring smooth day-to-day restaurant operations. You will supervise the service team, uphold luxury service standards, and act as a role model in delivering personalised, attentive, and intuitive hospitality aligned with the Banyan Tree brand.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Guest Experience & Service Excellence</strong></p><br><ul><li>Supervise and coordinate restaurant service to ensure seamless guest experiences.</li><li>Welcome and interact with guests, ensuring personalised and attentive service throughout their visit.</li><li>Handle guest feedback and complaints professionally, ensuring timely resolution and escalation when required.</li><li>Ensure service standards consistently reflect luxury brand expectations.</li></ul><p><strong>Team Leadership & Supervision</strong></p><br><ul><li>Lead the service team during shifts, ensuring clear communication and smooth coordination.</li><li>Allocate sections and duties to waiters and ensure efficient table coverage.</li><li>Provide on-the-job coaching, guidance, and support to team members.</li><li>Support training and onboarding of new colleagues.</li><li>Motivate the team to maintain high performance and service consistency.</li></ul><p><strong>Operational Excellence</strong></p><br><ul><li>Oversee restaurant setup, mise-en-place, and closing procedures.</li><li>Ensure compliance with sequence of service and brand SOPs.</li><li>Monitor cleanliness, grooming standards, and overall restaurant presentation.</li><li>Support reservation flow, seating plans, and table management during service.</li><li>Assist in inventory control and daily operational checks where required.</li></ul><p><strong>Food & Beverage Knowledge</strong></p><br><ul><li>Maintain strong knowledge of menu items, ingredients, allergens, and preparation methods.</li><li>Ensure the team is well-informed and able to confidently explain offerings.</li><li>Support upselling initiatives and revenue optimisation strategies.</li></ul><p><strong>Health, Safety & Compliance</strong></p><br><ul><li>Ensure full compliance with HACCP, hygiene, and safety standards.</li><li>Monitor adherence to grooming and presentation standards across the team.</li><li>Report and escalate any operational or safety concerns promptly.</li></ul><p><strong>Administrative Support</strong></p><br><ul><li>Assist with shift reports, guest feedback logs, and daily handovers.</li><li>Support scheduling inputs and operational briefings as required.</li></ul><br>Qualifications<br><br><p><strong>Qualifications & Experience</strong></p><br><ul><li>Minimum 2–3 years’ experience in a supervisory role within luxury hotels or high-end restaurants.</li><li>Strong background in Food & Beverage service standards.</li><li>Experience in guest-facing leadership roles in a fast-paced environment.</li><li>Knowledge of POS systems and restaurant operations.</li><li>Excellent communication skills in English; additional languages are an advantage.</li></ul><p><strong>Competencies</strong></p><br><ul><li>Strong leadership and team management skills</li><li>Guest-centric and service-driven mindset</li><li>Excellent communication and interpersonal ability</li><li>Ability to perform under pressure</li><li>High attention to detail and operational discipline</li><li>Problem-solving and decision-making capability</li><li>Strong organisational and time management skills</li><li>Commercial awareness and upselling mindset</li></ul><br>Additional Information<br><br><p><strong>Why Join Us: </strong>At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com</p><br><p>Do what you love, care for the world, dare to challenge the status quo!</p><br><p>#BELIMITLESS</p><br><p><strong>Our commitment to Diversity & Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>What’s in it for you</strong><strong>:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide.</li><li>Learning programs through our Academies.</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><br>Job Description<br><br><p><strong>Guest Relations Agent</strong></p><br><p>The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.</p><br><ul><li>Greet and welcome guests upon arrival with a warm and professional demeanor.</li><li>Assist with check-in and check-out procedures efficiently and accurately.</li><li>Handle guest requests, inquiries, and complaints in a timely and courteous manner.</li><li>Provide information on hotel facilities, services, and local attractions.</li><li>Coordinate special guest requests (e.g., room preferences, special occasions, amenities).</li><li>Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.</li><li>Maintain updated knowledge of hotel policies, promotions, and room availability.</li><li>Record guest feedback and contribute to improving guest satisfaction scores.</li><li>Anticipate guest needs and offer proactive assistance.</li><li>Promote hotel services, facilities, and upgrades when appropriate.</li></ul><br>Qualifications<br><br><ul><li>Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.</li><li>Excellent communication and interpersonal skills.</li><li>Friendly, empathetic, and service-oriented personality.</li><li>Proficient in using hotel management software and Microsoft Office.</li><li>Ability to multitask and remain calm under pressure.</li><li><strong>Fluent in English and Russian language (additional languages are a plus).</strong></li><li>Flexibility to work shifts, weekends, and holidays as needed.</li></ul><br>Additional Information<br><br><p><strong>Your team and working environment</strong><strong>:</strong></p><br><ul><li>Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>At Accor, we are Heartists!</li></ul><p>Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.</p><br><br>Job Description<br><br><p><strong>Room Attendant</strong><br>You are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.<br><strong>What you will be doing:</strong></p><br><ul><li>Clean all assigned guestrooms to standard</li><li>Take initiative to add a personalized experience for the guest</li><li>Take ownership of guests’ privacy and belongings, while ensuring exceptional service</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Should have min. 1 year of experience in similar role for 5 Star Hotel preferably Resort in UAE</li><li>Excellent interpersonal and communication skills</li><li>Ability to prioritize work in a busy work schedule.</li><li>Should be a team player who can get things done</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.</p><br><ul><li>Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay</li><li>Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail</li><li>Handle guest inquiries and resolve issues promptly and professionally</li><li>Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah</li><li>Coordinate with other departments to fulfill guest requests and ensure their comfort</li><li>Maintain a neat and organized front desk area</li><li>Process payments and manage guest accounts with precision</li><li>Uphold the hotel's standards of excellence in customer service and professionalism</li><li>Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment</li><li>Process all incoming and outgoing calls accurately and courteously</li><li>Maintain detailed knowledge of the Hotel’s fire, life and safety system</li><li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling </li></ul><br>Qualifications<br><br><ul><li>Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred</li><li>Excellent communication and interpersonal skills, with a focus on customer service</li><li>Strong attention to detail and efficient problem-solving abilities</li><li>Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays</li><li>Fluency in English (both written and spoken)</li><li>Fluency in Arabic is an advantage</li><li>Knowledge of local attractions and services in Sharjah and the surrounding areas</li><li>Cultural sensitivity and awareness to cater to a diverse international clientele</li><li>Ability to maintain a professional and friendly demeanor in all interactions</li><li>Strong organizational skills and the ability to prioritize tasks effectively</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.<br>The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.<br>Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.</p><br><p>Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.</p><br><br>Job Description<br><br><p><strong>Role Overview</strong></p><br><p>As a Pool & Beach Bartender at Banyan Tree Dubai, you are responsible for delivering exceptional beverage service in a luxury outdoor leisure environment. You will prepare and serve a wide range of cocktails, refreshments, and premium beverages while ensuring a seamless, attentive, and relaxed guest experience across the pool and beach areas.</p><br><p>You will combine mixology expertise with strong guest engagement, ensuring every drink and interaction reflects the Banyan Tree standard of understated luxury.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Beverage Preparation & Service</strong></p><br><ul><li>Prepare and serve alcoholic and non-alcoholic beverages to luxury brand standards.</li><li>Create classic and signature cocktails with consistency and precision.</li><li>Ensure timely delivery of beverages to poolside and beach guests.</li><li>Maintain full knowledge of recipes, ingredients, garnishes, and presentation standards.</li></ul><p><strong>Guest Experience</strong></p><br><ul><li>Engage with guests in a warm, approachable, and professional manner.</li><li>Make personalised drink recommendations based on guest preferences.</li><li>Deliver service that is discreet, attentive, and aligned with a relaxed resort atmosphere.</li><li>Respond promptly to guest requests and feedback.</li></ul><p><strong>Pool & Beach Bar Operations</strong></p><br><ul><li>Set up and prepare pool and beach bar stations prior to service.</li><li>Ensure bar areas are clean, organised, and fully stocked throughout the day.</li><li>Maintain proper storage and handling of beverages, ice, garnishes, and glassware.</li><li>Coordinate closely with pool & beach service teams for smooth order flow.</li><li>Support closing procedures including cleaning, stock replenishment, and cash handling.</li></ul><p><strong>Product Knowledge & Upselling</strong></p><br><ul><li>Maintain strong knowledge of spirits, wines, beers, and cocktail menus.</li><li>Stay updated on seasonal drinks, promotions, and signature offerings.</li><li>Actively promote and upsell premium beverages and experiences.</li></ul><p><strong>Health, Safety & Compliance</strong></p><br><ul><li>Follow all HACCP, hygiene, and safety procedures at all times.</li><li>Ensure responsible alcohol service in line with regulations.</li><li>Maintain safe handling of bar equipment in outdoor environments.</li><li>Ensure compliance with poolside safety awareness and guest wellbeing.</li></ul><p><strong>Teamwork & Coordination</strong></p><br><ul><li>Work closely with pool & beach waiters, hosts, and supervisors to ensure efficient service.</li><li>Support colleagues during peak periods to maintain smooth operations.</li><li>Participate in daily briefings and operational updates.</li></ul><br>Qualifications<br><br><p><strong>Qualifications & Experience</strong></p><br><ul><li>Previous experience as a Bartender in a luxury hotel, beach club, or high-end resort preferred.</li><li>Strong mixology skills and knowledge of classic cocktails.</li><li>Experience in outdoor or high-volume leisure environments is an advantage.</li><li>Strong understanding of beverage service standards.</li><li>Excellent spoken English; additional languages are a plus.</li></ul><p><strong>Competencies</strong></p><br><ul><li>Strong guest engagement and interpersonal skills</li><li>High energy and resilience in outdoor environments</li><li>Excellent attention to detail and presentation standards</li><li>Ability to multitask under pressure</li><li>Professional grooming and appearance</li><li>Team-oriented with a proactive mindset</li><li>Strong communication and organisational skills</li></ul><br>Additional Information<br><br><p><strong>Why Join Us: </strong>At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.<br>The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.<br>Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.</p><br><p>Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.</p><br><br>Job Description<br><br><p><strong>Role Overview</strong></p><br><p>As a Bartender at Banyan Tree Dubai, you are responsible for delivering exceptional beverage experiences with precision, creativity, and flair. You will prepare and serve a wide range of cocktails, beverages, and premium drinks while ensuring outstanding guest engagement and maintaining the highest luxury service standards.</p><br><p>You are both a craft specialist and a guest experience ambassador, creating memorable moments at the bar.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Beverage Preparation & Service</strong></p><br><ul><li>Prepare and serve alcoholic and non-alcoholic beverages to luxury brand standards.</li><li>Mix classic and signature cocktails with consistency, accuracy, and presentation excellence.</li><li>Ensure all beverages are served promptly and in line with guest expectations.</li><li>Maintain full knowledge of cocktail recipes, ingredients, and presentation standards.</li></ul><p><strong>Guest Experience</strong></p><br><ul><li>Engage with guests in a warm, professional, and confident manner at the bar.</li><li>Make personalised recommendations based on guest preferences.</li><li>Create a lively yet refined bar atmosphere aligned with Banyan Tree standards.</li><li>Handle guest requests and feedback professionally and efficiently.</li></ul><p><strong>Bar Operations</strong></p><br><ul><li>Set up and prepare the bar before service, ensuring full readiness.</li><li>Maintain cleanliness, organisation, and hygiene of all bar areas.</li><li>Monitor stock levels and assist with ordering, receiving, and storage of beverages.</li><li>Ensure proper handling of glassware, garnishes, and bar tools.</li><li>Support closing duties including cleaning, restocking, and cash handling.</li></ul><p><strong>Product Knowledge & Upselling</strong></p><br><ul><li>Maintain strong knowledge of spirits, wines, beers, and cocktail offerings.</li><li>Stay updated on seasonal drinks, promotions, and signature creations.</li><li>Actively upsell premium beverages and enhance revenue opportunities.</li></ul><p><strong>Health, Safety & Compliance</strong></p><br><ul><li>Follow all HACCP, hygiene, and safety standards at all times.</li><li>Ensure responsible alcohol service in compliance with regulations.</li><li>Maintain safe handling and storage of all bar equipment and products.</li></ul><p><strong>Teamwork & Coordination</strong></p><br><ul><li>Work closely with waiters, supervisors, and kitchen teams to ensure smooth service.</li><li>Support colleagues during peak periods to maintain efficiency.</li><li>Participate in daily briefings and training sessions.</li></ul><br>Qualifications<br><br><p><strong>Qualifications & Experience</strong></p><br><ul><li>Previous experience as a Bartender in a luxury hotel, high-end restaurant, or premium bar preferred.</li><li>Strong knowledge of classic cocktails and modern mixology techniques.</li><li>Experience with high-volume yet quality-focused environments is an advantage.</li><li>Good understanding of beverage costing and stock control.</li><li>Excellent spoken English; additional languages are beneficial.</li></ul><p><strong>Competencies</strong></p><br><ul><li>Creativity and passion for mixology</li><li>Strong guest engagement and communication skills</li><li>High attention to detail and presentation</li><li>Ability to perform under pressure in a fast-paced environment</li><li>Team-oriented with a positive attitude</li><li>Professional grooming and appearance standards</li><li>Strong organisational and multitasking ability</li></ul><br>Additional Information<br><br><p><strong>Why Join Us: </strong>At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.</p><br><p>Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.</p><br><p>A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.</p><br><br>Job Description<br><br><p>• Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.<br>• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.<br>• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced<br>• Ensure that all VIP gifts are replenished daily.<br>• Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.<br>• Dispose of all rubbish and dirty linen correctly.<br>• Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.<br>• Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.<br>• Follow key signing procedures and take responsibility for assigned keys.<br>• Hand in all lost property to Director of Housekeeping or Manager in charge immediately and follow hotel policies and procedures.<br>• Assist in stocktaking as required.<br>• Assist in special cleaning projects as required.<br>• Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards.<br>• Ensure that all guest property is handled in an efficient and correct manner.<br>• Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor.<br>• Report to the Floor Supervisor any room that does not require service - “Do Not Disturb” or double locked.<br>• Report any shortage of linen, supplies or equipment to the Floor Supervisor.<br>• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.</p><br><br>Qualifications<br><br><p>• Proven experience as a Housekeeping Attendant in 4/5 star hotel environment.<br>• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel<br>• Enter and locate work related information using computers and/or point of sale systems<br>• Possess a gracious, friendly, and fun demeanor<br>• Ability to multitask, work in a fast paced environment and have a high level attention to detail<br>• Strong verbal and written communication skills in English<br>• Maintain positive and productive working relationships with other employees and departments<br>• Ability to work independently and to partner with others to promote an environment of teamwork</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.</p><br><p>Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><p>We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful hotel at the heart of the Dubai. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.</p><br><ul><li>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.</li><li>Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.</li><li>Accurately record all required reservation information in our Property Management System.</li><li>Upsell room types and additional services to maximize revenue while meeting guest needs</li><li>Provide detailed information about our property, amenities, and local attractions in the UAE.</li><li>Collaborate with other departments to ensure guest requests and special requirements are met.</li><li>Handle changes, cancellations, and special requests with a customer-centric approach.</li><li>Maintain up-to-date knowledge of room availability, rates, and promotional offers.</li><li>Assist in resolving customer complaints and concerns in a timely and professional manner.</li><li>Contribute to the continuous improvement of our reservation processes and guest experience.</li></ul><br>Qualifications<br><br><ul><li>Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry</li><li>Excellent command of English; knowledge of additional languages is a plus (Russian, Turkish).</li><li>Professional telephone etiquette and strong written communication skills.</li><li>Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications.</li><li>Typing skills of approximately 40 words per minute.</li><li>Detail-oriented with the ability to multitask in a fast-paced environment.</li><li>Strong problem-solving skills and ability to make decisions independently.</li><li>Flexible availability to work various shifts, including weekends and holidays.</li><li>Customer-focused mindset with a passion for delivering exceptional service.</li><li>Ability to work collaboratively in a team environment.</li><li>Strong organizational skills and attention to detail.</li></ul> </div>