VFS Global jobs

<p><strong>Job Summary</strong></p><p>We are seeking highly motivated candidates for the Trainee Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.</p><br><p>Key Responsibilities: </p><br><p>Customer Service: Interact with visa applicants/visitors in a friendly and professional manner, ensuring a positive customer experience. Information and Assistance: Provide accurate and up-to-date information on visa application procedures, requirements, and related services. Assist applicants in filling out application forms and guide them through the process. </p><br><p>Document Verification: Review and verify visa application documents for completeness and accuracy, ensuring all necessary supporting materials are included. Appointment Schedules: Manage appointment schedules and ensure timely processing of visa applications. Assist in the coordination of visa process other related services. </p><br><p>Issue Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve as per customer's satisfaction. Data Entry : Accurately input applicant information into our systems, maintaining a high level of data integrity. </p><br><p>Administrative Support : Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues.</p><br><p><strong>Desired Candidate Profile</strong></p><p>Qualifications: High school diploma or equivalent. A bachelor's degree is a plus. </p><br><p>Excellent communication and interpersonal skills. Customer Service-Oriented with a strong dedication to customer satisfaction. Proficiency in using computer applications and office equipment. Ability to handle a high volume of customers while maintaining composure and professionalism. Detail-oriented and organized with good time management skills. </p><br><p>Experience: 0 – 12 months of experience in any industry, preferably in Travel and Tourism or Service industry. </p><br><p>Knowledge & Key Skills: Basic Knowledge of Computer skills Proficiency in MS office & good typing speed Adaptability and presence of mind to handle customer queries and complaints.</p>

<p><strong>Role</strong></p><p>The General Manager – Operations is responsible for leading the Afghanistan, Pakistan, Palestine, and Syria region, with accountability for commercial performance, service delivery, governance, compliance, and people outcomes.</p><p>The role is accountable for delivering financial, operational, customer experience, compliance, and people objectives across a complex regional footprint comprising 31 Visa Application Centres, 41 Government clients, and over 600 employees and partner resources.</p><p>As a key member of the regional leadership team, the role serves as the critical link between regional strategy and country execution, balancing growth, operational control, risk management, transformation, and stakeholder engagement across complex markets.</p><p>Key Performance Indicators</p><ul><li><p>Revenue, EBITDA, cost optimisation, budget adherence, cash discipline, and margin improvement performance.</p></li><li><p>Application volumes, productivity, appointment availability, turnaround times, service levels, and operational throughput.</p></li><li><p>Client and customer satisfaction, complaint resolution, service recovery effectiveness, and client retention indicators.</p></li><li><p>Audit outcomes, compliance performance, control effectiveness, incident closure, data protection adherence, and risk mitigation progress.</p></li><li><p>Employee engagement, attrition, leadership bench strength, training completion, workforce productivity, and succession readiness.</p></li></ul><p><strong>Key Responsibilities</strong></p><ol><li><p>Scope & Accountability</p></li><li><p>Operational Leadership & Service Delivery</p></li></ol><ol start="3"><li><p>Financial Management & Business Performance</p></li><li><p>Client Management & Government Relations</p></li><li><p>Client Growth & Market Development</p></li><li><p>Enterprise Strategy & Performance Management</p></li><li><p>Project Management & Transformation</p></li><li><p>Governance, Risk & Compliance</p></li><li><p>Stakeholder Management & Governance Cadence</p></li><li><p>Customer Experience & Quality</p></li><li><p>Leadership & People Management</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Management, Economics, International Relations, or a related discipline.</p><ul><li><p>Minimum 10–15 years of progressive leadership experience in operations, strategy, business management, consulting, outsourcing, government services, professional services, or related sectors.</p></li><li><p>Proven experience managing multi-country operations and complex service delivery environments.</p></li><li><p>Demonstrated success leading large-scale transformation, growth, and operational improvement initiatives.</p></li><li><p>Strong experience engaging with ministries, government authorities, diplomatic missions, boards, executive leadership teams, and strategic partners.</p></li><li><p>Experience in governance, enterprise risk management, compliance, and performance management frameworks.</p></li><li><p>Strong commercial acumen with experience in business development, account growth, and market expansion.</p></li><li><p>Ability to travel 40%–60% of the time throughout the region.</p></li></ul>

<p><strong>Job Summary</strong></p><p> Meet & greet the customer who visits the consulate. Assist customers when token number are called and direct the customer accordingly. Print required documents (as and when required by the client) and scan the barcodes of the tokens. Any administrative tasks assigned by the SPOC (Single Point of Contact) and the Consulate. </p><p><strong>Desired Candidate Profile</strong></p><p>Educational Qualification to a Level of Higher Secondary/High School (passed) </p><p>Experience -Minimum 1- 3 years' experience in Customer Services preferably in the Service or Hospitality industry.</p><br><p>Language Proficiency should be in English and Farsi. </p><br><p>Should be highly motivated candidate<br><br></p><p><strong>Skills:</strong></p><ul><li><p>Exceptional attention to detail and accuracy in data entry.</p></li><li><p>Strong verbal communication skills in Japanese is desired for this position.</p></li><li><p>Proficiency in additional languages is a definite plus.</p></li><li><p>Excellent customer service skills with a patient and empathetic approach.</p></li><li><p>Strong organizational and time management abilities.</p></li><li><p>Proficient in using computers and standard office software.</p></li></ul><p><br></p>

<p><strong>Purpose of the Role</strong>:</p><p>To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs).</p><br/><p>Areas of Responsibility & brief description</p><p>1.Document scrutiny and collection of applications for visa processing</p><p>2.Handle customer/applicant queries personally or via email, telephone.</p><p>3.Handle cash and bank related transactions if assigned and ensure 100% accuracy</p><p>4.Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.</p><p>5.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.</p><p>6.Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</p><p>7.Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.</p><p>8.Encourage applicants to provide feedback on services provided and their overall experience at the application centre.</p><p>9.Ensure that the entire process is completed within the mandated Turn Around Time</p><p>10.Assist Deputy Manager/Operations Manager in execution of WB Project</p><p>11.Ensure judicious use of natural resources</p><p>12.Adhere to the environment health and safety policy/objectives and guidelines of the organization</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualification - Should have passed their High School - Grade 12.</p><br/><p>Minimum Experience - Freshers are open to apply to this job and those with experience can apply too.</p><br/><p>• Proficiency in MS office </p><p>• Adaptability and presence of mind to handle customer queries and complaints</p><p>• Knowledge of Arabic will be a advantage </p><p>•Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness</p>

<p><em>Job Purpose:</em></p><p><em>To provide operational support to the HR Regional Head of the given region in institutionalization of new HR initiatives / plans.</em></p><p>Key Responsibilities:</p><p>1. Manage day to day HR activities in the organization</p><p>2. Assis HRBP in collating any Employee data as needed</p><p>3. Assist implementation of Reward & Recognition programs in the zone</p><p>4. Implement programs to continuously engage and motivate staff to achieve superior results.</p><p>5. Coordinate with selected candidates for BV documentations</p><p>6. Ensure compliance to all VFS Global HR Guidelines / standards set for the employees.</p><p>7. Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements</p><p>8. Judicious use of natural resources</p><p>9. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.</p><br/><p><strong>Desired Candidate Profile</strong></p><p>Education: Should have completed their Bachelors or pursuing their Bachelors Degree in Human Resources Management in UAE or a similar specialization.</p><p>Experience: 0-6 months of relevant Human Resources exposure in an HR Intern role before.</p><p>Please note that you need to have your own visa and this position is for a period of 2-4 months, 7 hours per day, 5 days in a week (Monday to Friday). The position does not offer a salary or stipend and is an onsite position based in Dubai.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Visa Application Processing and Customer Interaction • Scrutinize and collect visa application documents for processing. • Attend to customer/applicant queries through various channels, including in-person, email, and telephone. • Inform applicants about available Value-Added Services and facilitate their delivery. • Encourage applicants to provide feedback on services and experiences at the application center. Operations and Compliance • Handle cash and bank transactions accurately, adhering to established procedures. • Record and maintain all application data, ensuring accurate and timely entry into the system without errors. • Ensure timely completion of the visa application process within the specified Turn Around Time (TAT). • Maintain strict compliance with standard operating procedures and manuals to ensure process consistency.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education • Minimum: Pursuing Graduation (Minimum 12 years of Formal Education) • Additional: Graduate or global equivalent Experience • 0 - 2 years of experience preferably in the Travel and Tourism or Service industry.</p><p></p></section>