Mohammed Bin Rashid Al Maktoum Library jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li><span>Manage customer inquiries, suggestions, and complaints and follow up with relevant organizational units.</span></li><li><span>Respond efficiently and effectively to internal and external customer inquiries and requirements through various communication channels.</span></li><li><span>Contribute to designing and enhancing the customer journey to improve service quality and customer satisfaction and happiness.</span></li><li><span>Participate in implementing community initiatives and programs aimed at enhancing the customer experience.</span></li><li><span>Review and analyse customer feedback and suggestions to identify opportunities for service improvement and development.</span></li><li><span>Prepare reports and data related to customer inquiries, complaints, and suggestions, and follow up on the actions taken.</span></li><li><span>Apply customer service excellence standards in accordance with Dubai Government guidelines, standards, and approved practices.</span></li><li><span>Perform any other related duties assigned by the direct supervisor.</span></li></ol> <ul><li>Bachelor’s degree in Communication, Business Administration, or an equivalent qualification from an accredited university.</li><li>0–3 years of relevant experience in Customer Service or Customer Happiness.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Contribute to the development and update of project and initiative management methodologies, governance frameworks, guidelines, and related templates.</li><li>Maintain the central project register and ensure projects are aligned with strategic objectives and institutional priorities.</li><li>Review project plans and documentation to ensure clarity of scope, deliverables, timelines, resources, performance indicators, and risks.</li><li>Monitor project implementation, progress, delays, risks, challenges, change requests, and corrective actions.</li><li>Prepare periodic reports and dashboards on project status and provide recommendations to support decision-making.</li><li>Coordinate follow-up meetings with project managers and teams and monitor agreed decisions and actions.</li><li>Provide project management support and guidance and contribute to promoting best practices, lessons learned, and institutional maturity.</li><li>Monitor project closure and ensure completion of deliverables, documentation, and measurement of achieved results.</li></ol> <ul><li>Bachelor’s degree in project management, Business Administration, Information Systems, or a related field from an accredited university.Professional certification in Project Management (PMP, PRINCE2, or equivalent).</li><li>6–11 years of relevant experience in Project Management.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·</span></span><span>Draft and develop policies, procedures, and regulations related to the Central Archives Department in accordance with best practices and government legislation, to ensure the department’s efficiency and effectiveness<span>.</span></span></p><br><p><span><span>·</span></span><span>Participate in the development of a strategy for organizing government archives and contribute to its refinement by utilizing the results of studies and evaluations of advisory and capacity-building services</span></p><br><p><span><span>·</span></span><span>Participate in the preparation of the division’s annual operational plans and assist in their implementation<span>.</span></span></p><br><p><span><span>·</span></span><span>Analyze the needs of government agencies for fee-based archival storage projects; prepare a detailed plan covering the volume of paper and electronic documents to be stored and the timeline; and oversee the implementation of the project through all its phases to ensure compliance with technical and contractual requirements.</span></p><br><p><span><span>·</span></span><span>Coordinate with the Government Archives Organization Section to obtain transfer schedules, and with the Electronic Archives Management Section to ensure technical integration; supervise the receipt of files from government agencies in accordance with approved forms; and verify that the documents meet the required specifications.</span></p><br><p><span><span>·</span></span><span>Oversee the implementation of preservation procedures according to document type, and coordinate preservation schedules and priorities with the Government Archives Organization Section (for paper documents), and coordinating with the Electronic Records Management Section and the Digitization Section to ensure that digital records comply with approved standards prior to preservation, and verifying that preservation paths and approved storage locations are documented in the central system.</span></p><br><p><span><span>·</span></span><span>Develop a plan for distributing records among paper, digital, and audiovisual storage units; oversee reports on the movement and locations of records; and audit intake and release processes to ensure compliance with approved procedures.</span></p><br><p><span><span>·</span></span><span>Prepare a plan for the periodic inventory of paper, audio, visual, and digital records in the Central Archives, and oversee its implementation.</span></p><br><p><span><span>·</span></span><span>Approve the results of reviews of the cataloging and classification of archived records in accordance with approved standards and policies, and review the final schedules to ensure their compliance with the classification system.</span></p><br><p><span><span>·</span></span><span>Approve requests related to the preparation of documents and archived files for use in library activities or for scanning processes, and verify that the documents match the requests and are secure in terms of privacy and confidentiality of content.</span></p><br><p><span><span>·</span></span><span>Monitoring repository environmental parameters (temperature, humidity, ventilation, lighting), periodically analyzing data from environmental monitoring devices, verifying that recorded values comply with approved preservation standards, and providing technical recommendations to improve the preservation environment or address any critical deviations.</span></p><br><p><span><span>·</span></span><span>Provide technical oversight of the implementation of periodic inspections of archived materials, analyze the resulting data to determine priorities, and coordinate with the relevant departments regarding items requiring treatment or restoration.</span></p><br><p><span><span>·</span></span><span>Review periodic reports on operational observations. Propose technical and procedural improvements, and prepare specifications for operational requirements in coordination with the relevant technical departments (such as Information Technology and Digital Preservation).</span></p><br><p><span><span>·</span></span><span>Any other duties or authorities related to the nature of the department’s work shall be assigned by the immediate supervisor.</span></p><br> <p><span><strong>Academic Qualifications and Years of Experience:</strong></span></p><br><p><span>Master’s degree (6 years) / Bachelor’s degree (8 years) of experience in a related field.</span></p><br><p><span>Major: Archival Science, Knowledge Management, Library and Information Science, Archival Studies, Public Administration, or a related field.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·</span></span><span>Support the study team by documenting benchmarking comparisons, compiling relevant sources and references, conducting an initial linguistic review of content, and ensuring that materials are formatted in accordance with institutional publishing requirements.</span></p><br><p><span><span>·</span></span><span>Develop questionnaires and training needs assessment tools related to archival management for employees within the Library’s Archives Sector and archivists working in government entities, with the aim of developing a qualification and training plan. Distribute the questionnaires to relevant entities and trainees, follow up on response completion, and consolidate the data into analyzable formats.</span></p><br><p><span><span>·</span></span><span>Coordinate technical activities and manage relationships with relevant stakeholders, including suppliers and training institutes, to develop training content, respond to inquiries, follow up on task completion in accordance with the approved timeline, and receive training materials in the approved format.</span></p><br><p><span><span>·</span></span><span>Distribute program and trainer evaluation questionnaires to participants, follow up on their completion, compile responses, and document them in the designated evaluation records.</span></p><br><p><span><span>·</span></span><span>Maintain regular communication with implementing entities, including universities and consulting firms, coordinate training schedules, and ensure the availability of the resources and information required for implementation. Coordinate with relevant entities to identify target groups within the Archives Sector to attend the programs.</span></p><br><p><span><span>·</span></span><span>Execute and monitor the operational aspects of training courses and workshops by coordinating venue bookings, arranging logistical requirements, communicating with host entities, and ensuring that field teams adhere to the approved preparation plan.</span></p><br><p><span><span>·</span></span><span>Compile attendance data, document the number and details of activities conducted, coordinate field statistics files, and ensure that all forms are completed and updated on a regular basis.</span></p><br><p><span><span>·</span></span><span>Collect field data and observations from relevant entities during workshops, programs, or through questionnaires; code the data according to the approved categories of challenges (technical, technological, organizational, and legal); and update the monitoring database.</span></p><br><p><span><span>·</span></span><span>Perform any other duties or responsibilities related to the nature of the department’s work as assigned by the direct supervisor.</span></p><br> <p><span><strong>Academic Qualifications and Years of Experience:</strong></span></p><br><p><span>Master’s degree (6 years) / Bachelor’s degree (2 years of experience) / Diploma or high school diploma (8 years) of experience in a related field.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·</span></span><span><span>Develop policies, procedures, and regulations related to the Central Archives Department, in accordance with best practices and government legislation, to ensure the efficiency and effectiveness of the Digitization Department.</span></span></p><br><p><span><span>·</span></span><span><span>Participate in the preparation and development of the Dubai Government’s archives management strategy, prepare operational plans related to the division, and ensure their alignment with the Public Library’s guidelines.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the receipt of paper and digital documents from government agencies, in coordination with the Government Archives Organization Section and the Electronic Archives Management Section, in accordance with approved transfer schedules and procedures.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preservation of electronically or physically accessible documents, as well as audio and visual records, in approved repositories, in coordination with the Government Archives Organization Section; and oversee the preservation of digital records, including those resulting from digitization processes, in coordination with the Electronic Records Management Section and the Digitization Section, to ensure the integrity of the preservation process.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the organization of document storage locations in accordance with approved classification plans, manage the intake and removal of documents, and ensure they are recorded in the approved system.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the periodic inventory of paper, audio, visual, and digital documents in the Central Archives and carry out disposal procedures, in coordination with the Archives Organization Section.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the review of the indexing, classification, and cataloging of documents held in the central archive, and prepare detailed lists of these documents in accordance with the library’s approved standards and policies.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preparation of documents and archived files for use in library activities, for scanning, or to fulfill researchers’ requests, in accordance with approved access policies.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the implementation of preservation standards within storage facilities, including the organization of shelves and the control of temperature, humidity, air quality, and lighting, to ensure the minimization of physical, chemical, and environmental degradation factors.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the ongoing monitoring of archived materials, document their physical and digital condition, identify any changes that may require treatment or restoration, and refer cases to the appropriate department as needed.</span></span></p><br><p><span><span>·</span></span><span><span>Participate in the development of archiving and retrieval systems, and improve the efficiency of warehouse management and digital archiving, in coordination with the relevant technical departments.</span></span></p><br><p><span><span>·</span></span><span><span>Any other duties or responsibilities related to the nature of the department’s work that are assigned by the immediate supervisor.</span></span></p><br> <p><span><span><strong>Academic Qualifications and Years of Experience</strong></span><span><strong>:</strong></span></span></p><br><p><span><span>Bachelor’s degree (11 years) / Master’s degree (9 years) of experience in a related field</span><span>.</span></span></p><br><p><span><span>Major: Archival Science, Records Management, Library and Information Science, Knowledge Management, Public Administration, or a related field</span><span>.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·</span></span><span><span>Oversee the development of policies, procedures, and regulations related to the Consulting and Training Department in accordance with best practices and government legislation, to ensure the department’s efficiency and effectiveness</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>Participate in the preparation and development of the Dubai Government’s records management strategy; prepare operational plans related to the department; and ensure their alignment with the Public Library’s guidelines</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preparation of an annual plan for providing specialized consulting and technical services to government agencies on a fee-for-service basis, including the identification of priority areas such as classification, preservation, cataloging, inventory, and disposal, as well as the determination of the services that can be provided.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the delivery of the technical advisory services included in the approved plan, either through specialized teams within the library or in coordination with vendors and consulting firms contracted in accordance with approved regulations, thereby ensuring the provision of high-quality professional support in the areas of records management to government agencies.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preparation of periodic technical studies on archival practices, based on regional and international best standards and practices, and publish them with the aim of enriching knowledge and promoting continuous development in the field of records management.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preparation of a qualification and training plan for archivists working in the Dubai Government and the Library’s archives sector, and monitor its implementation in coordination with the relevant authorities and in accordance with the approved schedule.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the design of specialized training and professional development programs in the fields of records and archives management, and prepare academic and practical materials in accordance with training needs.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the implementation of qualification and training programs for archivists in government agencies and employees in the archival sector.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the delivery of awareness programs in the field of records and archives management, and supervise awareness programs offered by government agencies to raise awareness about archival work.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee coordination with universities, academic institutions, and specialized consulting firms to support the implementation of training and qualification programs related to records and archives management, and evaluate their outcomes.</span></span></p><br><p><span><span>·</span></span><span><span>Any other duties or responsibilities related to the nature of the department’s work that are assigned to him by his immediate supervisor.</span></span></p><br> <p><span><span><strong>Academic Qualifications and Years of Experience</strong></span><span><strong>:</strong></span></span></p><br><p><span><span>Bachelor’s degree (11 years) / Master’s degree (9 years) of experience in a related field</span><span>.</span></span></p><br><p><span><span>Field of Study: Archival Science, History, Political Science, Public Administration, or a related field</span><span>.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Contribute to the development and update of strategic and operational plans and monitor their implementation.</li><li>Conduct internal and external strategic analysis to identify opportunities, challenges, and priorities.</li><li>Develop and review Key Performance Indicators (KPIs) and targets, analyze performance results, and identify improvement opportunities.</li><li>Monitor strategic initiatives and projects, including progress, challenges, and associated risks.</li><li>Prepare periodic reports and institutional performance dashboards and provide recommendations for performance improvement.</li><li>Support the implementation of risk management, quality, and institutional excellence requirements, including gap assessments.</li><li>Review and develop institutional policies, processes, and procedures in line with requirements and best practices.</li></ol> <ul><li>Bachelor’s degree in Strategic Planning, Business Administration, Quality and Institutional Excellence, or an equivalent qualification from an accredited university.</li><li>5–7 years of relevant experience in Strategy, Institutional Performance, Quality, and Excellence.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>&nbsp;- Oversee the development of policies, standards, and technical and procedural guidelines for the management of government records in the Emirate of Dubai, including classification, inventory, preservation, indexing, disposal, transfer to permanent archives, and access; ensuring their compliance with international standards and relevant applicable legislation; and approving and updating them periodically.</strong><strong>- Oversee the development of policies, procedures, and regulations related to the Government Archives Organization Section in accordance with best practices and government legislation, to ensure the efficiency and effectiveness of the Government Archives Organization Section.</strong></p><br><p><strong>- Submit periodic follow-up reports and provide recommendations to improve archival performance in government agencies.</strong><strong>- &nbsp;Oversee the organization and monitoring of document handover and receipt processes between government agencies and the library, and ensure compliance with official procedures for inventory, disposal, and transfer, as well as their conformity with approved regulations.</strong></p><br><p><strong>-Oversee the regulation of government document destruction processes in accordance with the requirements of Law No. (14) of 2016 establishing the Mohammed bin Rashid Library, as well as the decisions of the Board of Directors and relevant legislation. Coordinate with the Document Destruction Committee at the National Archives and Library to organize destruction processes and oversee their implementation in government entities.</strong></p><br><p><strong>- Monitor and track global developments in the field of records and archives management, propose ways to adopt them in the management of government archives, and assess the effectiveness of their implementation by government agencies.</strong><strong>- Oversee the identification of technical, technological, organizational, and legal issues and obstacles in the field of records management within government agencies, and discuss proposed solutions with representatives of those agencies.</strong></p><br> <p><span><strong>Bachelor's or Master's degree in archival science, history, political science, public administration, or a related field</strong></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>- Collect data and documents related to the preparation of the annual budget in coordination with all organizational units within the library.- &nbsp; &nbsp;Enter financial data into the accounting system, including invoices, discounts, revenues, expenses, and any other financial transactions related to the library.-&nbsp;&nbsp;Monitor the disbursement of the library’s approved annual budget in coordination with the relevant parties, and document and record all related financial transactions within the approved and standardized electronic systems to ensure the accuracy of the library’s financial operations.-&nbsp;&nbsp;&nbsp;Prepare disbursement documents and any amendments thereto, and ensure the monthly reconciliation of the library’s accounts in accordance with regulations and systems.- &nbsp; &nbsp;Provide all information related to financial operations to prepare a response to the Financial Oversight Authority’s report in accordance with approved procedures.- &nbsp; Manage cash and reconcile permanent and temporary cash advances.-&nbsp;&nbsp;&nbsp;Monitor procedures related to employee entitlements, creditors, disbursements, revenue collection, financial authorizations, contracts, procurement, and penalty policies and procedures.- &nbsp; &nbsp;Participate in conducting periodic inventory counts of the library’s warehouses and assets and submit a report thereon.&nbsp;-&nbsp;&nbsp;&nbsp;&nbsp;Prepare technical reports on financial transfers between budget items and summarize the results of financial operations for all organizational units in accordance with approved procedures and authorities.- &nbsp; &nbsp;Carry out procedures related to creditor payments, disbursements, financial authorizations, contracts, procurement operations, and penalty policies and procedures.-&nbsp;&nbsp;&nbsp;&nbsp;Provide data and information regarding the basis and criteria for the effectiveness of spending policies and plans, contracts, and the financial analysis methods adopted by the library, and submit them to the immediate supervisor.- &nbsp; Establish and maintain a filing system for all documents, records, and files related to financial matters.- &nbsp; &nbsp;Perform any other duties or exercise any other authorities related to the nature of the department’s work as assigned by the immediate supervisor.</p><br> <p><span><strong>Academic Qualification and Years of Experience:</strong></span><span>Bachelor’s Degree in Account/ finance (0-3 years) of work experience.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Implement the instructions and directives issued by the direct supervisor related to the office's work.</li><li>Coordinate the direct supervisor's internal and external meetings, appointments, and visits in coordination with the relevant organizational units.</li><li>Coordinate with organizational units and external entities to provide the direct supervisor's logistical requirements, as well as the necessary documents, data, and records, as needed.</li><li>Review correspondence, prepare meeting minutes and reports, and follow up on their implementation.</li><li>Establish and maintain an electronic and hard-copy filing system for preserving all documents, records, and correspondence related to the direct supervisor.</li><li>Prepare and follow up on meeting minutes, official documents, and correspondence issued by the direct supervisor, and circulate or forward them to the concerned parties.</li><li>Manage incoming and outgoing mail and ensure its timely delivery to the relevant personnel within the office.</li><li>Provide all administrative and logistical support required by the direct supervisor in coordination with the relevant organizational units.</li><li>Perform any other duties or responsibilities related to the nature of the office's work as assigned by the direct supervisor.</li></ol><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br> <p><span><span><strong>Academic Qualification and Years of Experience:</strong></span></span></p><br><p><span><span>High School</span></span><span>(3 years)</span><span><span> , Diploma </span></span><span>(2 years)</span><span><span>, or an equivalent qualification.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Lead and oversee the delivery of administrative support services, including hospitality, mail, transportation, and courier services, ensuring efficient and high-quality service delivery.</li><li>Oversee procurement and contracting activities in coordination with relevant stakeholders to ensure the timely provision of administrative resources and services.</li><li>Manage facilities, warehouses, and organizational assets, ensuring proper inventory control, maintenance, and asset lifecycle management.</li><li>Oversee security, cleaning, and maintenance services to provide a safe, secure, and efficient working environment for employees and visitors.</li><li>Manage administrative support services, including travel and accommodation arrangements, shipping, mail, stationery, and transportation services.</li><li>Supervise the operation and maintenance of the organization's vehicle fleet and manage drivers and messengers to ensure operational efficiency.</li><li>Manage vendor relationships and monitor service providers' performance to ensure compliance with contractual obligations and service level agreements.</li><li>Lead and develop the Administrative Services team, drive continuous improvement initiatives, and prepare periodic reports and recommendations to enhance operational performance.</li></ol> <ul><li>Bachelor's degree in Business Administration or a related field from an accredited university.</li><li>A minimum of 7 years of experience in administrative and technical support services</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Deliver high-quality library services and provide exceptional customer service to library members and visitors.</li><li>Assist patrons in accessing library resources, digital platforms, and electronic library systems, and provide guidance on their effective use.</li><li>Perform circulation services, including borrowing, returns, reservations, and resource management in accordance with library policies.</li><li>Support users with research, information retrieval, internet access, and other library services.</li><li>Monitor the operation of library systems and report technical issues to the relevant team to ensure service continuity.</li><li>Maintain accurate library records, prepare statistical and operational reports, and support inventory and collection management activities.</li><li>Contribute to improving library services by identifying opportunities for service enhancement and operational efficiency.</li><li>Support research initiatives and other library-related projects by providing relevant information, data, and administrative assistance.</li></ol> <ul><li>Bachelor's degree in Library and Information Science or an equivalent field.</li><li>0–3 years of experience in library services or a related field.</li></ul> </div>