ROYAL SWISS AUTO SERVICES LLC jobs

<ul><li><p>Diagnose complex mechanical and electrical vehicle issues.</p></li><li><p>Use advanced diagnostic tools and software.</p></li><li><p>Interpret test results and technical data.</p></li><li><p>Communicate findings and repair recommendations to service team.</p></li><li><p>Support technicians with troubleshooting and repair procedures.</p></li><li><p>Ensure all repairs meet safety and quality standards.</p></li><li><p>Maintain accurate diagnostic and repair records.</p></li><li><p>Stay updated with latest automotive technology and procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Can Join Immediately</p>

<ol><li><p>Supervise and coordinate the daily activities of quick service technicians and support staff.</p></li><li><p>Assign work to team members and monitor workflow to ensure timely service delivery.</p></li><li><p>Ensure all services, including oil changes, tire rotation, battery replacement, fluid top-ups, and basic inspections, are completed accurately and efficiently.</p></li><li><p>Monitor service quality and conduct final checks before vehicle handover.</p></li><li><p>Ensure compliance with health, safety, environmental, and company operating procedures.</p></li><li><p>Coach, train, and motivate team members to improve technical skills and customer service.</p></li><li><p>Support technicians in diagnosing and resolving basic service-related issues.</p></li><li><p>Coordinate with Service Advisors to manage customer appointments, walk-ins, and service updates.</p></li><li><p>Monitor workshop productivity, turnaround times, and technician performance.</p></li><li><p>Ensure workshop tools, equipment, and service bays are clean, organized, and properly maintained.</p></li><li><p>Monitor inventory of oils, filters, tires, batteries, and other consumables, and report replenishment requirements.</p></li><li><p>Handle customer concerns professionally and ensure high levels of customer satisfaction.</p></li><li><p>Prepare daily operational reports and support the Service Manager in achieving business objectives.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>With Driving License</p>

<ul><li><p>Diagnose complex mechanical and electrical vehicle issues.</p></li><li><p>Use advanced diagnostic tools and software.</p></li><li><p>Interpret test results and technical data.</p></li><li><p>Communicate findings and repair recommendations to service team.</p></li><li><p>Support technicians with troubleshooting and repair procedures.</p></li><li><p>Ensure all repairs meet safety and quality standards.</p></li><li><p>Maintain accurate diagnostic and repair records.</p></li><li><p>Stay updated with latest automotive technology and procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Can Join Immediately</p>

<ul><li><p>Clean vehicle surfaces to remove dirt, grease, and contaminants.</p></li><li><p>Sand surfaces to create a smooth base for painting.</p></li><li><p>Mask areas not to be painted to protect them.</p></li><li><p>Apply primer as needed for paint adhesion.</p></li><li><p>Inspect surfaces for imperfections and correct them.</p></li><li><p>Follow safety and quality standards.</p></li></ul><p>Maintain tools and a clean work area.</p><p><strong>Desired Candidate Profile</strong></p><p>Immediate Joiner</p>

<ul><li><p>Process payments through cash, card, or digital platforms using POS systems, and generate invoices by closing job cards issued by service advisors.</p></li><li><p>Manage petty cash disbursements for urgent needs like fuel or courier services, ensuring proper approvals and documentation.</p></li><li><p>Coordinate with the warranty team to send LPOs and secure necessary approvals before job card closure.</p></li><li><p>Maintain accurate records for all transactions and ensure documentation is complete and audit ready.</p></li><li><p>Collaborate with service advisors and the costing department to ensure timely job card completion and follow-ups.</p></li><li><p>Prepare and send daily reports to the accounts department, and coordinate on matters such as refunds and cheque collections.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor degree with a strong foundation in administrative and financial tasks</p></li><li><p>Proficient in Microsoft Office documentation, reporting, and daily operations.</p></li><li><p>Basic knowledge of ERP and CRM systems for managing transactions</p></li></ul>

<ul><li><p>Receives job orders and the necessary parts/tools/ equipment, to carry out the repairs and maintenance on the customer’s vehicles by the manufacturer’s repair techniques.</p></li><li><p>Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs.</p></li><li><p>Report to the Team Leader any delays in repairs due to the unavailability of parts or any other reason.</p></li><li><p>Communicates with the Parts Department to obtain needed parts and saves and tags parts if the job is under warranty or if requested by the customer.</p></li><li><p>Ensure proper clocking on/off in the system and do write up in the repair order as per the prescribed procedure.</p></li><li><p>Alert the Team Leader immediately if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the time promised.</p></li><li><p>Any unused parts must be returned or stored properly as per company procedure and used parts must be disposed of in an environmentally friendly manner.</p></li><li><p>Service personal tools, keep the lifts and work area clean, and comply with health and safety standards.</p></li><li><p>Keep all personal tools safe. Any breakages or accidents must be immediately reported to the Team Leader / Supervisor/Tool room for replacement.</p></li><li><p>Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation; Repair and replace brake pads, wheel bearings, sensors, and other parts.</p></li></ul><p>Perform routine maintenance and general mechanical work on vehicles</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in Mercedes, Range Rover & Multibrand.</p>

Job Summary The Spare Parts Advisor is responsible for assisting customers and workshop staff with automotive spare parts identification, ordering, sales, inventory coordination, and delivery. The role ensures timely availability of genuine and aftermarket parts while maintaining high customer service standards and accurate inventory records. Key Responsibilities Assist customers and technicians in identifying required automotive spare parts. Prepare quotations, invoices, and sales orders for parts sales. Receive and process spare parts requests from workshop and retail customers. Coordinate with suppliers and procurement teams for parts ordering and availability. Monitor stock levels and inform management about fast-moving and non-moving items. Ensure proper storage, labeling, and handling of spare parts. Maintain accurate records of inventory transactions in the system. Verify received parts against purchase orders and delivery notes. Handle customer inquiries, complaints, and returns professionally. Promote genuine parts and upsell related products when applicable. Coordinate with the workshop team to ensure timely parts supply for vehicle repairs. Conduct periodic inventory checks and support stock audits. Maintain cleanliness and organization of the parts department. Follow company policies, safety standards, and manufacturer guidelines. Qualifications & Requirements Diploma or bachelor’s degree in Automotive, Mechanical, Business Administration, or related field preferred. Minimum 2–5 years of experience in automotive spare parts operations. Good knowledge of automotive components and parts catalogs. Experience using ERP/DMS systems and Microsoft Office applications. Strong communication and customer service skills. Ability to work under pressure and manage multiple tasks. Good organizational and inventory management skills. Knowledge of genuine and aftermarket automotive parts is an advantage.

Job Summary The Spare Parts Advisor is responsible for assisting customers and workshop staff with automotive spare parts identification, ordering, sales, inventory coordination, and delivery. The role ensures timely availability of genuine and aftermarket parts while maintaining high customer service standards and accurate inventory records. Key Responsibilities Assist customers and technicians in identifying required automotive spare parts. Prepare quotations, invoices, and sales orders for parts sales. Receive and process spare parts requests from workshop and retail customers. Coordinate with suppliers and procurement teams for parts ordering and availability. Monitor stock levels and inform management about fast-moving and non-moving items. Ensure proper storage, labeling, and handling of spare parts. Maintain accurate records of inventory transactions in the system. Verify received parts against purchase orders and delivery notes. Handle customer inquiries, complaints, and returns professionally. Promote genuine parts and upsell related products when applicable. Coordinate with the workshop team to ensure timely parts supply for vehicle repairs. Conduct periodic inventory checks and support stock audits. Maintain cleanliness and organization of the parts department. Follow company policies, safety standards, and manufacturer guidelines. Qualifications & Requirements Diploma or bachelor’s degree in Automotive, Mechanical, Business Administration, or related field preferred. Minimum 2–5 years of experience in automotive spare parts operations. Good knowledge of automotive components and parts catalogs. Experience using ERP/DMS systems and Microsoft Office applications. Strong communication and customer service skills. Ability to work under pressure and manage multiple tasks. Good organizational and inventory management skills. Knowledge of genuine and aftermarket automotive parts is an advantage.

Job Purpose:To handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience through effective communication and coordination with internal teams. Key Responsibilities:Attend to customer inquiries via phone, email, or in person. Provide clear and accurate information about services, processes, and timelines. Register customer requests, complaints, and follow-ups in the system. Coordinate with relevant departments to resolve customer issues promptly. Maintain professional and courteous communication at all times. Follow up with customers to ensure satisfaction and closure of requests. Maintain proper records and documentation of customer interactions. Support front-desk or service operations when required. Comply with company policies, SOPs, and service standards. Key Competencies / Skills:Strong communication and interpersonal skills Customer-focused attitude Problem-solving ability Time management and multitasking Basic computer and MS Office skills Ability to work under pressure Teamwork and coordination skills Qualification & Experience:High school diploma or Bachelor’s degree preferred1–3 years of experience in customer service or front-office roles Experience in automotive or service industry is an advantage Knowledge of CRM or service systems is a plus