automobile engineering

Job summary:The Quality Controller is responsible for ensuring that all vehicles serviced in the workshop meet company quality standards before delivery to customers. The role involves inspecting completed repair and maintenance work, identifying any defects or incomplete jobs, and ensuring customer satisfaction through high-quality service standards.<br>Key Responsibilities:Inspect all completed vehicles before delivery to ensure repairs and services are properly carried out. Verify that customer complaints and job card instructions have been fully addressed. Conduct final road tests when required to confirm vehicle performance and repair quality. Check cleanliness and overall presentation of the vehicle before handover. Ensure all workshop procedures and manufacturer standards are followed. Coordinate with Service Advisors, Technicians, and Workshop Supervisors regarding quality issues. Identify repeated repair issues and report them to management for corrective action. Monitor workmanship quality and provide feedback to technicians. Ensure proper use of tools, equipment, and safety procedures in the workshop. Maintain inspection records and prepare quality control reports. Support continuous improvement initiatives within the service center. Ensure customer satisfaction by minimizing comeback jobs and repeat repairs. Requirements:Diploma or technical qualification in Automobile Engineering or related field. Minimum 2–5 years of experience in automotive workshop/service center operations. Strong knowledge of vehicle diagnostics, repair procedures, and quality standards. Experience in final inspection and quality assurance in automotive service. Good communication and reporting skills. Ability to perform road tests and identify vehicle performance issues. Knowledge of safety standards and workshop operations. Valid UAE driving license preferred.

<ul><li><p>Attend customer calls and service inquiries in a professional and timely manner</p></li><li><p>Understand vehicle problems and accurately record customer concerns</p></li><li><p>Provide customers with preliminary guidance, service recommendations and estimated timelines</p></li><li><p>Prepare job cards, quotations and service estimates</p></li><li><p>Coordinate with technicians and the operations team for inspection, diagnosis and repair</p></li><li><p>Assign jobs based on technician availability, location and technical requirements</p></li><li><p>Keep customers regularly updated on job status, repair requirements and completion time</p></li><li><p>Explain technical issues and recommended repairs in simple, customer-friendly language</p></li><li><p>Obtain customer approval before carrying out additional repairs or replacing parts</p></li><li><p>Follow up on pending quotations and convert inquiries into confirmed service bookings</p></li><li><p>Coordinate vehicle pickup, delivery and roadside assistance when required</p></li><li><p>Ensure accurate billing, payment collection and closure of job cards</p></li><li><p>Handle customer complaints and resolve service-related concerns promptly</p></li><li><p>Maintain complete customer and vehicle service records in the system</p></li><li><p>Recommend relevant preventive maintenance and value-added services</p></li><li><p>Follow up with customers after service completion to ensure satisfaction</p></li><li><p>Support achievement of revenue, conversion and customer satisfaction targets</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2 to 5 years of experience as a Service Advisor in the automotive industry</p></li><li><p>Previous UAE experience with a garage, dealership, workshop, roadside assistance provider or vehicle service center is preferred</p></li><li><p>Diploma or technical qualification in Automobile Engineering, Mechanical Engineering or a related field is desirable</p></li><li><p>Good understanding of vehicle maintenance, diagnostics, spare parts and common mechanical and electrical issues</p></li><li><p>Experience preparing quotations, estimates, job cards and invoices</p></li><li><p>Strong customer service, communication and complaint-handling skills</p></li><li><p>Ability to coordinate effectively with technicians, drivers and operations teams</p></li><li><p>Sales-oriented approach with the ability to convert inquiries and recommend suitable services</p></li><li><p>Good working knowledge of MS Office, CRM or workshop management systems</p></li><li><p>Fluency in English and Hindi is required; Arabic or additional regional languages will be an advantage</p></li><li><p>Valid UAE driving license will be an advantage</p></li><li><p>Candidates who can join immediately or at short notice will be preferred</p></li></ul><br><p><strong><u>Key Skills </u></strong> Automotive Service Advisor, Automobile Service Advisor, Garage Service Advisor, Workshop Service Advisor, Customer Service, Job Card Preparation, Vehicle Diagnostics, Repair Estimation, Automotive Maintenance, Spare Parts, Roadside Assistance, Service Coordination, Customer Complaint Resolution, Upselling, CRM, Automotive Workshop, UAE Automotive Experience</p>

<p>Job Purpose: We are looking for a Technical Trainer – Automotive responsible for designing and delivering technical training programs to support organizational development. The role involves conducting OEM and operational training sessions, enhancing technical capabilities of teams, and ensuring effective knowledge transfer across service operations. Key Responsibilities: • Conduct technical training programs for technicians, quality controllers, team leaders, service advisors, and technical support teams. • Deliver OEM technical training as per assigned targets and maintain required certifications. • Develop, update, and maintain in-house training materials and technical documentation. • Maintain accurate training records, attendance reports, completion status, and improvement analysis. • Identify technical and operational training needs through assessments and performance analysis. • Support the implementation of training plans aligned with OEM standards and company objectives. • Organize technical skill competitions and coach participants for regional competitions. • Provide instructional support and share product knowledge with internal and external stakeholders.</p><p>Qualifications & Experience: • Bachelor’s degree or Diploma in Automobile Engineering. • Relevant Train-the-Trainer (TTT) Certification (OEM certification preferred). • 2–4 years of experience in automotive technical training, learning & development, or after-sales operations. • Hands-on experience in delivering technical training programs. • Familiarity with e-learning platforms and advanced MS Office skills. • Strong ability to manage relationships in a multicultural environment. Preferred Certifications • OEM Train-the-Trainer (TTT) Certification • Professional certifications related to Learning & Development</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.</p><p>In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.</p><br><p><strong>What You Will Do</strong></p><ul><li><p>Deliver an outstanding customer experience by guiding customers through their entire service journey</p></li><li><p>Build long-term relationships to drive customer loyalty and retention</p></li><li><p>Upsell products and services responsibly to achieve revenue targets</p></li><li><p>Identify customer concerns and ensure vehicles are repaired right the first time</p></li><li><p>Coordinate closely with workshop teams to ensure timely updates and on-time delivery</p></li><li><p>Clearly explain repairs, maintenance requirements, costs, and value-added services to customers</p></li><li><p>Handle customer concerns professionally to enhance satisfaction and customer loyalty</p></li><li><p>Ensure full compliance with SOPs, systems, and data accuracy standards</p></li><li><p>Contribute to departmental performance and customer satisfaction objectives</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong customer service and relationship management skills</p></li><li><p>Good technical understanding of passenger vehicles and automotive service processes</p></li><li><p>Excellent communication and interpersonal skills</p></li><li><p>Ability to manage multiple customers while maintaining service quality</p></li><li><p>Commercial awareness with a focus on achieving targets</p></li><li><p>Strong problem-solving and organizational skills</p></li><li><p>Proficiency in MS Office (experience with dealer management systems is an advantage)</p></li></ul><br><p><strong>What Equips You for the Role</strong></p><ul><li><p>Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field</p></li><li><p>3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role</p></li><li><p>Strong technical knowledge of passenger vehicles combined with customer service experience</p></li><li><p>Experience working in a dealership or automotive service environment</p></li><li><p>Fluency in English; basic Arabic is an advantage</p></li><li><p>A customer-first mindset with strong attention to detail</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <b><span>1. Client Acquisition &amp; Relationship Management</span></b> </span><ul> <li><p><span>Identify, approach, and onboard new fleet clients, corporate accounts, insurance partners, and walk-in customers.</span></p><br></li> <li><p><span>Maintain strong relationships with existing clients to ensure repeat business.</span></p><br></li> <li><p><span>Conduct regular follow-ups with potential leads and convert them into active customers.</span></p><br></li> <li><p><span>Schedule client meetings, garage tours, and service presentations.</span></p><br></li> </ul><b><span>2. Sales &amp; Revenue Generation</span></b> <ul> <li><p><span>Promote workshop services including mechanical repairs, electrical repairs, diagnostics, AC servicing, body shop works, periodic maintenance, and detailing.</span></p><br></li> <li><p><span>Achieve monthly sales targets and KPIs.</span></p><br></li> <li><p><span>Develop proposals, quotations, and service packages tailored to client requirements.</span></p><br></li> <li><p><span>Upsell and cross-sell workshop services.</span></p><br></li> </ul><b><span>3. Market Research &amp; Strategy</span></b> <ul> <li><p><span>Study the local automotive market to identify business opportunities.</span></p><br></li> <li><p><span>Monitor competitor pricing, offers, and service trends.</span></p><br></li> <li><p><span>Suggest promotional activities, loyalty programs, and seasonal offers to increase revenue.</span></p><br></li> </ul><b><span>4. Customer Experience Support</span></b> <ul> <li><p><span>Coordinate between customers and service advisors to ensure smooth service flow.</span></p><br></li> <li><p><span>Follow up on customer satisfaction and collect feedback for improvement.</span></p><br></li> <li><p><span>Assist in handling customer grievances and ensure timely resolution.</span></p><br></li> </ul><b><span>5. Reporting &amp; Documentation</span></b> <ul> <li><p><span>Maintain a database of leads, visits, conversions, and client interactions.</span></p><br></li> <li><p><span>Prepare weekly and monthly business performance reports.</span></p><br></li> <li><p><span>Track invoices, payments, and contract renewals for corporate clients.</span><br></p><br></li> </ul> <br><span>Requirements<b><span><span>&nbsp;Skills &amp; Competencies</span></span></b> </span><ul> <li><p><span><span>Strong communication, negotiation, and presentation skills.<br></span></span></p><br></li> <li><p><span><span>Good understanding of automotive services, repairs, and workshop operations (preferred).<br></span></span></p><br></li> <li><p><span><span>Ability to build professional relationships and manage key accounts.<br></span></span></p><br></li> <li><p><span><span>Goal-oriented with a proactive and self-motivated approach.<br></span></span></p><br></li> <li><p><span><span>Strong organizational and time-management skills.<br></span></span></p><br></li> <li><p><span><span>Proficiency in MS Office (Excel, Word, PowerPoint).<br></span></span></p><br></li> <li><p><span><span>Valid UAE driving license (preferred).<br></span></span></p><br></li> </ul><b><span><span>Qualifications</span></span></b> <ul> <li><p><span><span>Bachelor’s degree in Business, Marketing, Automobile Engineering, or related field.<br></span></span></p><br></li> <li><p><span><span>1–2 years of sales/business development experience, preferably in the auto repair, automotive, or service industry.<br></span></span></p><br></li> <li><p><span><span>UAE experience is a strong advantage.<br></span></span></p><br></li> <li><p><span><span>Immediate joiners preferred.</span></span><br></p><br></li> </ul> <br> </div>

<br><p>AW Rostamani Group is conducting a <strong>Recruitment Day</strong> for the position of <strong>Technician Mechanical (Automotive)</strong>.</p><p>We are pleased to invite you for a <strong>Face-to-Face Interview</strong> to discuss your qualifications and experience further.</p><p><strong>&nbsp;</strong></p><p><strong>Note:</strong> Candidates must currently be in the UAE.</p><p><strong>&nbsp;</strong></p><p><strong>Interview Details</strong></p><ul><li><p><strong>Date:</strong> Thursday, 6 August 2026</p></li><li><p><strong>Time:</strong> 9:00 AM (UAE Time), Please arrive <strong>at least 10 minutes earlier.</strong></p></li><li><p><strong>Location:</strong> AW Rostamani Group Head Office, HR Department, 9th Floor, Al Ittihad Road, Deira, Dubai</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><br><p><strong>Educational Qualification</strong></p><ul><li><p>2-year ITI in Automobile or 3-year Diploma in Automobile/Mechanical Engineering (or equivalent)</p></li></ul><p><strong>Work Experience</strong></p><ul><li><p>Minimum 5 years of dealership experience, including at least 2 years as a Technician</p></li></ul><p><strong>Documents to Bring</strong></p><ul><li><p>Updated CV/Resume</p></li><li><p>Passport Copy</p></li></ul><br><br><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To ensure strict adherence to manufacturer’s warranty policy &amp; procedures while administering manufacturer’s warranty to new vehicles and to use manufacturer warranty for customers’ benefit and parts warranty for parts used at workshop</p><br><br>Responsibilities:<br><ul><li>Examine the repair order sheets to ensure the correctness of the write-up by service advisors and technicians to determine what items are covered under warranty and what can be claimed. Ensure that warranty replacement and/ or add-on-jobs are duly authorized by Quality Controller/ Workshop or Service Manager and are in line with the company’s/ manufacturer’s warranty replacement and/ or repair policy/ procedure</li><li>Ensure that appropriate costing has been done and proper documentation &amp; invoice has been raised for the repairs carried out so that there is no dispute or no such costs which are claimable under warranty policy have been left out</li><li>Prepare a summary for the jobs carried out under the provision of warranty, process the warranty claim and follow up with the manufacturer until the claim is settled. Closes the job card once claim is settled</li><li>Ensure all requirements of Extended Warranty provided by manufacturer are fulfilled and prior approval is taken before authorizing jobs under such warranty</li><li>Monitor Campaign Completion rate on an on-going basis and update Workshop/ Service manager on monthly basis&nbsp;</li><li>Ensure all the Service/ Recall actions initiated by manufacturer are immediately loaded on Autoline and corresponding parts are ordered by Parts department</li><li>Prepare monthly claim status report on claims lodged, fully or partly settled and claims pending. Also prepares reconciliation statement on receipt of the credit specifies reasons for shortage or excess if any for management to review and take necessary action if required</li><li>Ensure the latest RTS/SLTS are used in Warranty costing and loaded to Autoline</li></ul><br>Qualifications:<br><ul><li>&nbsp;Automotive trade certification/ vocational training followed by 5– 7 years of warranty administration type experience in an automotive servicing industry, Or</li><li>A Diploma in Automobile Engineering/ Graduate in Commerce</li><li>3 – 5 years experience in automotive service industry</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Service Advisor – Passenger Vehicles | Multiple Vacancies | Dubai &amp; Abu Dhabi&nbsp;</b></p><p><br></p><p>Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.</p><p>In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.</p><p>&nbsp;</p><p><b>What You Will Do</b></p><p>• Deliver an outstanding customer experience by guiding customers through their entire service journey</p><p>• Build long-term relationships to drive customer loyalty and retention</p><p>• Upsell products and services responsibly to achieve revenue targets</p><p>• Identify customer concerns and ensure vehicles are repaired right the first time</p><p>• Coordinate closely with workshop teams to ensure timely updates and on-time delivery</p><p>• Clearly explain repairs, maintenance requirements, costs, and value-added services to customers</p><p>• Handle customer concerns professionally to enhance satisfaction and customer loyalty</p><p>• Ensure full compliance with SOPs, systems, and data accuracy standards</p><p>• Contribute to departmental performance and customer satisfaction objectives</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills to be Successful</b></p><p>• Strong customer service and relationship management skills</p><p>• Good technical understanding of passenger vehicles and automotive service processes</p><p>• Excellent communication and interpersonal skills</p><p>• Ability to manage multiple customers while maintaining service quality</p><p>• Commercial awareness with a focus on achieving targets</p><p>• Strong problem-solving and organizational skills</p><p>• Proficiency in MS Office (experience with dealer management systems is an advantage)</p><p>&nbsp;</p><p><b>About the Team</b></p><p>You will work closely with a dedicated Aftersales team, including workshop, parts, and service operations, in a fast-paced environment where teamwork and customer satisfaction are at the heart of everything we do.</p><p>&nbsp;</p><p><b>What Equips You for the Role</b></p><p>• Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field</p><p>• 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role</p><p>• Strong technical knowledge of passenger vehicles combined with customer service experience</p><p>• Experience working in a dealership or automotive service environment</p><p>• Fluency in English; basic Arabic is an advantage</p><p>• A customer-first mindset with strong attention to detail</p><p>&nbsp;</p></div>

<ul><li><p>Conduct a thorough inspection of customer vehicles upon arrival, accurately documenting any existing damage, discrepancies, or customer concerns. Ensure all customer requirements are clearly understood and recorded to facilitate efficient service delivery.&nbsp;</p></li><li><p>Oversee the smooth handover of serviced vehicles, ensuring customers are fully informed about the work completed and any recommendations for future maintenance.</p></li><li><p>Maintain proactive communication with customers throughout the service process, ensuring timely vehicle delivery. Follow up after service completion to verify customer satisfaction, assess repair quality, and remind customers of upcoming maintenance requirements.</p></li><li><p>Build strong customer relationships through clear, professional, and timely communication regarding service recommendations, repair estimates, approvals, and costs. Collaborate effectively with workshop foremen and technicians to ensure accurate information flow and service execution.</p></li><li><p>Identify and validate customer concerns by assessing vehicle conditions and determining whether issues represent normal operating characteristics or require corrective action.</p></li><li><p>Prepare accurate estimates for routine repair and maintenance work, explain costs clearly to customers, and manage negotiations professionally while ensuring transparency and customer satisfaction.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills to be Successful:</strong></p><ul><li><p>Broad automotive knowledge with the ability to serve as a trusted advisor to customers.</p></li><li><p>Ability to provide accurate, up-to-date technical guidance and respond confidently to customer inquiries.</p></li><li><p>Strong understanding of vehicle operation, maintenance, diagnostics, and care.</p></li><li><p>Thorough knowledge of preventive maintenance and breakdown prevention practices.</p></li></ul><br><p><strong>About The Team:</strong></p><p>The role reports directly to the Reception Supervisor and forms part of a dynamic, customer-focused workshop team committed to delivering exceptional service and maintaining the highest standards of quality and customer satisfaction.</p><br><p><strong>What Equips You For The Role:</strong></p><ul><li><p>Diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.</p></li><li><p>Minimum of 3 years' experience in a reputable automotive workshop or dealership environment.</p></li><li><p>Strong customer service and relationship management skills.</p></li><li><p>Excellent communication, problem-solving, and interpersonal abilities.</p></li><li><p>Ability to thrive in a fast-paced workshop environment while maintaining attention to detail and service excellence.</p></li></ul></li></ul>

<p>We are looking for a customer-focused Service Advisor to join our Automotive Aftersales team across the UAE. In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.</p><p>You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to customers.</p><p>What you will do</p><ul><li><p>Welcome customers promptly and professionally, accurately capturing their service and repair requirements.</p></li><li><p>Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.</p></li><li><p>Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.</p></li><li><p>Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.</p></li><li><p>Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.</p></li><li><p>Promote value-added services and support the achievement of individual service and revenue targets.</p></li><li><p>Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.</p></li><li><p>Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required skills to be successful</p><ul><li><p>Strong customer service, communication and interpersonal skills.</p></li><li><p>3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer-facing Aftersales role.</p></li><li><p>Ability to prepare accurate job cards, estimates and service documentation.</p></li><li><p>Good coordination skills with the ability to work effectively with workshops, parts and service teams.</p></li></ul><p>About the team</p><p>You will be part of a collaborative Automotive Aftersales team, working closely with Service Managers, Assistant Service Managers, workshop technicians, parts teams and customer-facing colleagues. The team is focused on delivering a smooth service journey, achieving service revenue objectives and maintaining strong customer satisfaction scores across the UAE service network.</p><p>What equips you for the role</p><ul><li><p>Diploma or bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.</p></li><li><p>Automotive technical knowledge with the ability to understand service requirements and coordinate with workshop teams.</p></li><li><p>Strong customer handling skills, good communication skills and the ability to operate in a fast-paced service environment.</p></li><li><p>Honest, responsible, culturally sensitive and team-oriented approach.</p></li><li><p>Customer-first mindset with the ability to build trust, manage expectations and explain technical details clearly.</p></li><li><p>Working knowledge of MS Office and ERP or dealer management systems.</p></li><li><p>Strong understanding of automotive dealer or distributor business processes.</p></li></ul></li></ul>

<br><p><strong>Job Purpose: </strong>Perform electrical and electronic repairs on customer vehicles, including Standard Business and Infiniti models, using advanced diagnostic equipment and manufacturer-approved procedures.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong><em>Financial Performance</em></strong></p><ul><li><p>Achieve targets for:</p><ul><li><p>Sold Hours</p></li><li><p>Efficiency</p></li><li><p>Productivity</p></li><li><p>Overall Utilization</p></li></ul></li></ul><br><p><strong><em>Technical & Operational Duties</em></strong></p><ul><li><p>Diagnose and repair electrical and electronic subsystems.</p></li><li><p>Use wiring diagrams, service manuals, and diagnostic tools.</p></li><li><p>Review repair orders and understand work scope.</p></li><li><p>Check vehicle service history and applicable recall campaigns.</p></li><li><p>Record additional repair requirements using the E-Estimate digital application.</p></li><li><p>Perform software updates according to manufacturer recommendations.</p></li><li><p>Communicate findings and additional work requirements to the Team Leader.</p></li><li><p>Maintain quality control standards and prevent rework.</p></li><li><p>Work independently with minimal supervision.</p></li></ul><br><p><strong><em>Customer Service</em></strong></p><ul><li><p>Handle customer vehicles carefully and safely at all times.</p></li></ul><br><p><strong><em>Learning & Development</em></strong></p><ul><li><p>Maintain a clean work area and tools.</p></li><li><p>Participate in technical and skills-development training programs.</p></li><li><p>Continuously enhance diagnostic and repair capabilities.</p></li><li><p>Read and interpret:</p><ul><li><p>Repair manuals</p></li><li><p>Wiring diagrams</p></li><li><p>Operating instructions</p></li><li><p>Safety procedures</p></li></ul></li></ul><br><p><strong><em>Warranty, Recall & Compliance</em></strong></p><ul><li><p>Follow warranty repair procedures and parts-tagging requirements.</p></li><li><p>Perform recall campaign repairs (e.g., airbag replacement).</p></li><li><p>Diagnose and repair air-conditioning systems.</p></li><li><p>Comply with F1 standards and manufacturer guidelines.</p></li><li><p>Adhere to all Health, Safety, and Environment (HSE) requirements.</p></li><li><p>Use appropriate personal protective equipment (PPE) and follow workshop safety procedures.</p></li></ul><br><p><strong><em>Key Skills & Competencies</em></strong></p><ul><li><p>Advanced automotive diagnostics</p></li><li><p>Electrical and electronics troubleshooting</p></li><li><p>Software programming and updates</p></li><li><p>Air-conditioning diagnosis and repair</p></li><li><p>Mechanical aptitude and manual dexterity</p></li><li><p>Computer literacy</p></li><li><p>Ability to read wiring diagrams and technical manuals</p></li><li><p>Quality-focused mindset</p></li><li><p>Self-management and accountability</p></li><li><p>Safety and compliance awareness</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong><em>Educational Qualification</em></strong></p><ul><li><p>2-year ITI (Industrial Training Institute) NCVT Certificate, <strong>or</strong></p></li><li><p>3-year Diploma in Automobile Engineering, Mechanical Engineering, or equivalent qualification.</p></li></ul><br><p><strong><em>Work Experience</em></strong></p><ul><li><p>Minimum <strong>5 years of experience</strong> in an automotive dealership environment.</p></li><li><p>At least <strong>2 years of experience as an Automotive Electrician</strong>.</p></li><li><p>Experience diagnosing and repairing modern vehicle electrical and electronic systems.</p></li><li><p>Experience using advanced diagnostic tools and manufacturer service information.</p></li></ul><br><p><strong>Core Competencies</strong></p><br><p><strong><em>Technical Competencies</em></strong></p><ul><li><p>Automotive electrical and electronic diagnostics.</p></li><li><p>Ability to read and interpret:</p><ul><li><p>Wiring diagrams</p></li><li><p>Repair manuals</p></li><li><p>Maintenance instructions</p></li><li><p>Safety procedures</p></li></ul></li><li><p>Software updates and programming of vehicle systems.</p></li><li><p>Air-conditioning diagnosis and repair.</p></li><li><p>Quality control and fault-finding expertise.</p></li></ul><br><p><strong><em>Behavioral Competencies</em></strong></p><ul><li><p>Strong ownership and accountability.</p></li><li><p>Ability to work independently with minimal supervision.</p></li><li><p>Attention to detail and quality focus.</p></li><li><p>Commitment to customer vehicle care and workplace safety.</p></li><li><p>Effective communication with team leaders and colleagues.</p></li></ul><br><p><strong><em>Functional Competencies</em></strong></p><ul><li><p><strong>Manual Dexterity:</strong> Physical fitness and coordination required to perform repair and diagnostic tasks.</p></li><li><p><strong>Computer Skills:</strong> Ability to use diagnostic software, digital inspection tools, and workshop management applications.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To provide professional support to customers in accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to enhance retention and facilitate parts sales</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities</strong>&nbsp;</p><br><ul><li>Receive and greet customers, discuss and understand their parts requirements, guide them on the best options available and assist them in taking well informed purchasing decisions&nbsp;</li><li>Create additional sales opportunities by promoting sales of related parts to the customer&nbsp;</li><li>Identify the correct parts required from the parts catalogues by assessing the type of vehicle and its use&nbsp;</li><li>Prepare quotations for parts required by customer In case stock is unavailable at the branch, check availability in other branches / incoming shipments, or initiate procurement request&nbsp;</li><li>Establish healthy and profitable relationships by proactively communicating and following up with the existing as well as prospective customers on parts requirements in order to convert pending quotations and in to confirmed sales&nbsp;</li><li>Issue parts for all confirmed sales orders and generate invoice on confirmation of payment&nbsp;</li><li>In case of unavailability of parts, register the lost sales in the system and depending upon the seriousness of the enquiry raise requests to the purchase department for local purchase or VOR order&nbsp;</li><li>Promote sale of accessories with all customers to increase sales/profitability of the business&nbsp;</li><li>Ensure all necessary documentation to enable minimum errors and ensure that the parts are delivered to the customer on time</li></ul><p><strong>Qualification &amp; Experience</strong>&nbsp;</p><br><ul><li>Diploma in Automobile Engineering or graduate, preferably in science</li><li>1-3 years' experience in automotive trade</li></ul><br>Qualifications:<br><p>.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the Role:</b></p><p>As a Service Advisor, you will be the first point of contact for customers visiting the workshop, acting as the vital link between customers and the service team. You will play a key role in building trust and confidence by delivering a professional, customer-focused experience while ensuring vehicles receive the highest standard of care and attention.</p><p>&nbsp;</p><p><b>What You Will Do:</b></p><ul><li>Conduct a thorough inspection of customer vehicles upon arrival, accurately documenting any existing damage, discrepancies, or customer concerns. Ensure all customer requirements are clearly understood and recorded to facilitate efficient service delivery.&nbsp;</li><li>Oversee the smooth handover of serviced vehicles, ensuring customers are fully informed about the work completed and any recommendations for future maintenance.</li><li>Maintain proactive communication with customers throughout the service process, ensuring timely vehicle delivery. Follow up after service completion to verify customer satisfaction, assess repair quality, and remind customers of upcoming maintenance requirements.</li><li>Build strong customer relationships through clear, professional, and timely communication regarding service recommendations, repair estimates, approvals, and costs. Collaborate effectively with workshop foremen and technicians to ensure accurate information flow and service execution.</li><li>Identify and validate customer concerns by assessing vehicle conditions and determining whether issues represent normal operating characteristics or require corrective action.</li><li>Prepare accurate estimates for routine repair and maintenance work, explain costs clearly to customers, and manage negotiations professionally while ensuring transparency and customer satisfaction.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills to be Successful:</b></p><ul><li>Broad automotive knowledge with the ability to serve as a trusted advisor to customers.</li><li>Ability to provide accurate, up-to-date technical guidance and respond confidently to customer inquiries.</li><li>Strong understanding of vehicle operation, maintenance, diagnostics, and care.</li><li>Thorough knowledge of preventive maintenance and breakdown prevention practices.</li></ul><p>&nbsp;</p><p><b>About The Team:</b></p><p>The role reports directly to the Reception Supervisor and forms part of a dynamic, customer-focused workshop team committed to delivering exceptional service and maintaining the highest standards of quality and customer satisfaction.</p><p>&nbsp;</p><p><b>What Equips You For The Role:</b></p><ul><li>Diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.</li><li>Minimum of 3 years' experience in a reputable automotive workshop or dealership environment.</li><li>Strong customer service and relationship management skills.</li><li>Excellent communication, problem-solving, and interpersonal abilities.</li><li>Ability to thrive in a fast-paced workshop environment while maintaining attention to detail and service excellence.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities</strong></p><br><ul><li>Receive and greet customers, discuss servicing/ repair needs, guide them on assessment &amp; repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.</li><li>Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.</li><li>Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.</li><li>Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.</li><li>Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.</li><li>Keep the customers constantly posted on the status of the back-order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.</li><li>Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.</li><li>Up sell new accessories, service packages, additional service and participate actively in service campaign.</li><li>Upgrade product knowledge through web-based training and classroom training.</li><li>Establish cordial relation with customers and workshop staff.</li><li>Follow up on Work in Progress (WIP) targeting closer in 30 days.</li><li>Follow-up with customers on long pending vehicles for taking delivery.</li></ul><p><strong>Qualifications &amp; Experience</strong></p><br><ul><li>Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate</li><li>2 -5 years' experience in automotive trade</li></ul><br>Qualifications:<br><p>.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs<br>Responsibilities:<br>Functional Roles and Responsibilities<br>• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment &amp; repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.<br>• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.<br>• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.<br>• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.<br>• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.<br>• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.<br>• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.<br>• Up sell new accessories, service packages, additional service and participate actively in service campaign.<br>• Upgrade product knowledge through web based training and class room training.<br>• Establish cordial relation with customers and workshop staff.<br>• Follow up on Work In Progress (WIP) targeting closer in 30 days.<br>• Follow-up with customers on long pending vehicles for taking delivery.<br>Qualifications:<br>Education/Certification and Continued Education<br>• Vocational qualification in automotive trade or<br>• Diploma in Automobile Engineering or graduate<br>Years of Experience<br>• 2 -5 years experience in automotive trade</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advice to customers on current and future maintenance needs</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities</strong></p><br><ul><li>Receive and greet customers, discuss servicing/ repair needs, guide them on assessment &amp; repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.</li><li>Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.</li><li>Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.</li><li>Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.</li><li>Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.</li><li>Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.</li><li>Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.</li><li>Up sell new accessories, service packages, additional service and participate actively in service campaign.</li><li>Upgrade product knowledge through web based training and class room training.</li><li>Establish cordial relation with customers and workshop staff.</li><li>Follow up on Work in Progress (WIP) targeting closer in 30 days.</li><li>Follow-up with customers on long pending vehicles for taking delivery.</li></ul><p><strong>Qualification &amp; Experience</strong>&nbsp;<br>&nbsp;</p><br><ul><li>Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate</li><li>2 -5 years' experience in automotive trade</li><li>Preferably bilingual (Arabic &amp; English)</li></ul><br>Qualifications:<br><p>.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>What You Will Do:</b></p><p><br></p><p>Customer Relationship Management</p><p><br></p><ul><li>Build long-term relationships with customers to ensure customer retention and loyalty.</li><li>Effectively manage customer complaints to satisfactory closure to sustain and improve Customer Service Value and Net Promoter Scores.</li><li>Ensure customers are informed about progress updates and maintain on-time delivery commitments.</li><li>Provide detailed explanations of work performed and associated costs to customers to demonstrate value addition.</li></ul><p><br></p><p>Sales and Revenue Targets</p><p><br></p><ul><li>Achieve financial objectives by upselling and discount control to meet monthly revenue targets.</li><li>Comply with Standard Operating Procedures, Company policies, and Distributor Programs to maintain consistency in customer experience.</li><li>Contribute to achieving budgeted service and sales revenue targets every month.</li><li>Engage with customers to consult on service requirements and ensure the vehicle is fixed right the first time.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Strong customer relationship and handling skills.</li><li>Technical proficiency in automotive service processes.</li><li>Familiarity with MS Office; SAP knowledge preferred.</li><li>Effective communication skills in English and basic Arabic.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Diploma or Bachelor of Automobile/Mechanical Engineering.</li><li>3 to 5 years of experience in the automotive industry, preferably in a similar service role.</li><li>Knowledge of MS Office and SAP is preferred.</li><li>Technical proficiency is essential.</li><li>Customer handling skills and good communication abilities.</li><li>Conversant in English and basic Arabic.</li><li>Product and process knowledge.</li><li>Culturally sensitive and committed to teamwork.</li></ul><p><br></p></div>

<p><strong>Job Description:</strong> </p><ul><li>Inspection for estimation</li><li>Carryout bus body works including dentin, painting, welding.</li><li>While attending jobs both in the workshop and the field also proactively identify potential problem cause</li><li>Using tools and adopting best practices as mentioned in service manuals so as to improve the productivity and efficiency</li><li>Read, understand and implement instructions in workshop manuals. Use Service checklist where applicable and available.</li></ul><p><br></p><p><strong>Qualifications, Skills and Prior Work Experience:</strong></p><p> Basic / Technical Education and or Apprenticeship.</p><p> Trade Certificate and / or Diploma in Mechanical / Automobile Engineering</p><p> Ability to carry out fiber welding would be an additional advantage</p><p> Able to read and write English to understand&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Requisition ID: </b>179998&nbsp;</p><p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.&nbsp;</p><p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p>&nbsp;</p><p>&nbsp;</p><p><b>Overview of the role</b></p><p>We are looking for a customer-focused Service Advisor to join our Automotive Aftersales team across the UAE. In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.</p><p>You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to customers.</p><p>&nbsp;</p><p><b>What you will do</b></p><p>•&nbsp;&nbsp;Welcome customers promptly and professionally, accurately capturing their service and repair requirements.</p><p>•&nbsp;&nbsp;Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.</p><p>•&nbsp;&nbsp;Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.</p><p>•&nbsp;&nbsp;Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.</p><p>•&nbsp;&nbsp;Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.</p><p>•&nbsp;&nbsp;Promote value-added services and support the achievement of individual service and revenue targets.</p><p>•&nbsp;&nbsp;Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.</p><p>•&nbsp;&nbsp;Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required skills to be successful</b></p><p>•&nbsp;&nbsp;Strong customer service, communication and interpersonal skills.</p><p>•&nbsp;&nbsp;3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer-facing Aftersales role.</p><p>•&nbsp;&nbsp;Ability to prepare accurate job cards, estimates and service documentation.</p><p>•&nbsp;&nbsp;Good coordination skills with the ability to work effectively with workshops, parts and service teams.</p><p><br></p><p><b>About the team</b></p><p>You will be part of a collaborative Automotive Aftersales team, working closely with Service Managers, Assistant Service Managers, workshop technicians, parts teams and customer-facing colleagues. The team is focused on delivering a smooth service journey, achieving service revenue objectives and maintaining strong customer satisfaction scores across the UAE service network.</p><p>&nbsp;</p><p><b>What equips you for the role</b></p><p>•&nbsp;&nbsp;Diploma or bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.</p><p>•&nbsp;&nbsp;Automotive technical knowledge with the ability to understand service requirements and coordinate with workshop teams.</p><p>•&nbsp;&nbsp;Strong customer handling skills, good communication skills and the ability to operate in a fast-paced service environment.</p><p>•&nbsp;&nbsp;Honest, responsible, culturally sensitive and team-oriented approach.</p><p>•&nbsp;&nbsp;Customer-first mindset with the ability to build trust, manage expectations and explain technical details clearly.</p><p>•&nbsp;&nbsp;Working knowledge of MS Office and ERP or dealer management systems.</p><p>•&nbsp;&nbsp;Strong understanding of automotive dealer or distributor business processes.</p><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Overview of the role</p><p>We are looking for a customer-focused Service Advisor to join our Automotive Aftersales team across the UAE. In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.</p><p>You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to customers.</p><p>What you will do</p><ul><li><p>Welcome customers promptly and professionally, accurately capturing their service and repair requirements.</p></li><li><p>Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.</p></li><li><p>Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.</p></li><li><p>Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.</p></li><li><p>Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.</p></li><li><p>Promote value-added services and support the achievement of individual service and revenue targets.</p></li><li><p>Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.</p></li><li><p>Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Required skills to be successful</p><ul><li><p>Strong customer service, communication and interpersonal skills.</p></li><li><p>At least 3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer-facing aftersales role.</p></li><li><p>Ability to prepare accurate job cards, estimates and service documentation.</p></li><li><p>Strong coordination skills with the ability to work effectively with workshop, parts and service teams.</p></li></ul><p>About the team</p><p>You will be part of a collaborative Automotive Aftersales team, working closely with Service Managers, Assistant Service Managers, workshop technicians, parts teams and customer-facing colleagues. The team is focused on delivering a smooth service journey, achieving service revenue objectives and maintaining strong customer satisfaction scores across the UAE service network.</p><p>What equips you for the role</p><ul><li><p>Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.</p></li><li><p>Strong understanding of automotive dealer or distributor business processes.</p></li><li><p>Customer-first mindset with the ability to build trust, explain technical details clearly and manage expectations effectively.</p></li><li><p>High level of integrity, responsibility, teamwork and cultural sensitivity.</p></li><li><p>Commitment to delivering high standards of customer satisfaction, service quality and operational follow-through.</p></li><li><p>Good problem-solving skills and the ability to manage customer concerns calmly and professionally.</p></li><li><p>Proficiency in MS Office; experience with ERP or Dealer Management Systems is an advantage.</p></li><li><p>Ability to manage multiple customer requests in a fast-paced service environment.</p></li><li><p>Commercial awareness with the ability to support service revenue and value-added service targets.</p></li></ul></li></ul><p></p></section>