technical support

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Coordinate with the principal technical support team to resolve complex technical issues and ensure manufacturer standards are followed.</span><br><span>Provide technical support to Foremen and technicians during vehicle preparation, repairs, and troubleshooting.</span><br><span>Guide technicians through fault diagnosis and improve repair efficiency.</span><br><span>Support Service Advisors with technical explanations for customer concerns and repair requirements.</span><br><span>Manage technical support cases, prepare reports, and ensure timely closure of issues.</span><br><span>Conduct vehicle inspections, road tests, and final quality checks before delivery.</span><br><span>Investigate comeback jobs and customer complaints, documenting findings as per ISO procedures.</span><br><span>Provide on-site technical assistance during emergency breakdowns when required.</span><br><span>Ensure compliance with manufacturer standards, QHSEMS requirements, and workplace safety practices.</span><br> </span><br><span>Requirements<span>B.Tech/Diploma in Mechanical or Automobile Engineering</span><br><span>3–4 years of experience in a similar role with an OEM/Authorized dealership</span><br><span>Strong knowledge of automotive systems and advanced technologies</span><br><span>Ability to troubleshoot mechanical, electrical, and electronic vehicle issues</span><br> </span><br><span>Benefits</span><p><b><span>Salary:&nbsp;</span></b><span>AED 9,000/month</span><br></p><br> <br> </div>

Role Purpose Lead and oversee the delivery of technical services across Cement, Dry Mortar, Concrete Blocks, Ready-Mix Concrete, and other concrete products. Ensure the effective implementation of technical support services by enhancing product performance, developing innovative applications, resolving technical challenges, and promoting best practices across customer operations. Provide value-added technical services and Level 2 (L2) support to distributors, industrial customers, builders, and internal stakeholders by managing technical complaints, optimizing product performance, supporting new product development, and driving customer satisfaction. Collaborate closely with Sales, Operations, Quality, and Product Development teams to strengthen market competitiveness and business growth.<br>Accountabilities & Activities1. Customer Technical Support Supporting customers to evaluate the cementitious, cement and concrete manufacturing process, implementation and equipment for conforming standards Answering customer technical concerns related to cementitious, cement and concrete Assisting in concrete design and trial mixes at customer’s site and RM plant Labs to optimize mix-design for different requirements Providing support to customer to define concrete quality issues & solutions through site visits and lab tests Identifying and addressing technical challenges2. Product Development Work closely with the Operations team and external engineering consultants to develop new green, sustainable, and low CO2 products, as well as enhancing existing products to align with market demands3. Quality Assurance Ensure that the quality of Dry mortar, EC Blocks and Concrete produced with EC Clinker/Cement complies with industry standards and fulfills customer expectations4. Training & Education Deliver technical training and educational sessions for customers, customer’s end users and internal teams Organize and conduct technical seminars for engineers and engineering consultants in the concrete business industry Participating in related industry summits, conferences & webinars5. Troubleshooting Address and resolve customers' technical issues, concerns, and complaints related to product quality or performance by identifying the root cause and implementing corrective and preventive actions6. Market Analysis Analyzing market trends and customer quality concerns feedback (NPS, CSAT, market surveys) to uncover opportunities for product enhancement and innovation7. Documentation Prepare technical documentation, reports, quality assurance certificates, material safety data sheets (MSDS) and technical data sheets (TDS) related to product usage and performance8. Collaboration & Internal Customer Support Collaborate closely with the Sales and Operations teams to align technical support with business objectives Develop and coordinate customer visit agendas to ensure effective technical support and relationship building<br>Minimum Qualification(Educational Qualifications, Trainings, or Certifications) Bachelor’s degree Materials Science or Civil Engineering Master’s degree Business Administration - MBA (Preferred) ACI certified concrete Field-Testing Technician (Preferred) Professional Experience Minimum of 10-15 years of experience in the concrete Ready-mix industry or similar operations, with a strong background in technical service support, quality control, product optimization and failure & prevention analysis Preferred professional training and experience in Concrete technology and concrete field testing Concrete blocks manufacture process Customer Service experience Training and Lecturing experience Green products / Co2 emissions / Decarbonization QA Analysis

Role Purpose Lead and oversee the delivery of technical services across Cement, Dry Mortar, Concrete Blocks, Ready-Mix Concrete, and other concrete products. Ensure the effective implementation of technical support services by enhancing product performance, developing innovative applications, resolving technical challenges, and promoting best practices across customer operations. Provide value-added technical services and Level 2 (L2) support to distributors, industrial customers, builders, and internal stakeholders by managing technical complaints, optimizing product performance, supporting new product development, and driving customer satisfaction. Collaborate closely with Sales, Operations, Quality, and Product Development teams to strengthen market competitiveness and business growth.<br>Accountabilities & Activities1. Customer Technical Support Supporting customers to evaluate the cementitious, cement and concrete manufacturing process, implementation and equipment for conforming standards Answering customer technical concerns related to cementitious, cement and concrete Assisting in concrete design and trial mixes at customer’s site and RM plant Labs to optimize mix-design for different requirements Providing support to customer to define concrete quality issues & solutions through site visits and lab tests Identifying and addressing technical challenges2. Product Development Work closely with the Operations team and external engineering consultants to develop new green, sustainable, and low CO2 products, as well as enhancing existing products to align with market demands3. Quality Assurance Ensure that the quality of Dry mortar, EC Blocks and Concrete produced with EC Clinker/Cement complies with industry standards and fulfills customer expectations4. Training & Education Deliver technical training and educational sessions for customers, customer’s end users and internal teams Organize and conduct technical seminars for engineers and engineering consultants in the concrete business industry Participating in related industry summits, conferences & webinars5. Troubleshooting Address and resolve customers' technical issues, concerns, and complaints related to product quality or performance by identifying the root cause and implementing corrective and preventive actions6. Market Analysis Analyzing market trends and customer quality concerns feedback (NPS, CSAT, market surveys) to uncover opportunities for product enhancement and innovation7. Documentation Prepare technical documentation, reports, quality assurance certificates, material safety data sheets (MSDS) and technical data sheets (TDS) related to product usage and performance8. Collaboration & Internal Customer Support Collaborate closely with the Sales and Operations teams to align technical support with business objectives Develop and coordinate customer visit agendas to ensure effective technical support and relationship building<br>Minimum Qualification(Educational Qualifications, Trainings, or Certifications) Bachelor’s degree Materials Science or Civil Engineering Master’s degree Business Administration - MBA (Preferred) ACI certified concrete Field-Testing Technician (Preferred) Professional Experience Minimum of 10-15 years of experience in the concrete Ready-mix industry or similar operations, with a strong background in technical service support, quality control, product optimization and failure & prevention analysis Preferred professional training and experience in Concrete technology and concrete field testing Concrete blocks manufacture process Customer Service experience Training and Lecturing experience Green products / Co2 emissions / Decarbonization QA Analysis

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Coordinate with the principal's technical support team to resolve complex technical issues and ensure compliance with manufacturer standards.</p></li><li><p>Support the Foreman in resolving technical issues during new vehicle preparation to ensure timely delivery and quality.</p></li><li><p>Explain technical concerns, repair requirements, and recommended solutions to customers in a clear and professional manner.</p></li><li><p>Provide technical guidance and mentoring to technicians remotely as well as in person to improve fault diagnosis and repair efficiency</p></li><li><p>Participate in vehicle inspections with Service Advisors and provide technical explanations to support customer communication.</p></li><li><p>Manage and monitor technical support tickets, ensuring timely updates and closure.</p></li><li><p>Prepare and maintain technical reports in well-structured format</p></li><li><p>Conduct road tests with customers before repairs for critical or difficult cases to accurately identify concerns.</p></li><li><p>Provide on-site technical assistance to customers during emergency breakdown situations when required.</p></li><li><p>Inspect completed repairs and conduct final road tests to verify repair quality before vehicle delivery.</p></li><li><p>Investigate comeback jobs and customer complaints, report findings to the Technical Service Manager, and ensure complaints are documented according to ISO procedures.</p></li><li><p>Ensure compliance with applicable local regulations, manufacturer standards, and company QHSEMS requirements.</p></li><li><p>Maintain high standards of workplace safety, quality, and environmental compliance in all activities.</p></li><li><p>Perform any additional duties assigned by the Line Manager within the employee's qualifications and capabilities.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>1-3 years of hands-on experience in technical support or IT helpdesk roles, showcasing a proven track record in resolving user issues.</p></li></ul><p></p></section>

Technical Sales Support Specialist NDT — Digital Industrial Radiography Company: DR SYSTEMSLocation: Remote (with international travel) Employment type: Full-time · Flexible/extended hours across time zones<br>About DR SYSTEMSDR SYSTEMS develops and supplies advanced digital industrial radiography solutions for non-destructive testing (NDT). As we expand across international markets, we're looking for a technically strong, client-focused professional to become the technical backbone of our global sales efforts.<br>What you'll do Provide technical support for sales across international markets — advising clients, distributors, and partners on our digital radiography products. Deliver product demonstrations, presentations, and user training (on-site and remote). Translate customer requirements into tailored technical solutions and prepare technical justifications and responses to inquiries. Support customers through implementation and operation, and channel their feedback into the team. Represent DR SYSTEMS at trade shows, on-site demos, and customer visits worldwide. Collaborate closely with our sales, R&D, and service teams. What we're looking for Required: hands-on experience in non-destructive testing (NDT). Experience specifically in radiography is a strong advantage. Required: fluent, confident spoken English for daily communication with international clients and partners. Solid understanding of digital radiography principles, radiographic image evaluation, image quality assessment, and defect classification. Willingness to travel frequently, including internationally. Flexibility to work extended/irregular hours to accommodate clients across different time zones. Nice to have NDT/RT qualification and certification levels (ISO 9712 or equivalent). Familiarity with industry standards (ISO, ASME, EN). Prior experience in technical sales support or working with international customers. Additional foreign languages. Who you are Proactive — you anticipate needs and bring solutions before being asked. Client-focused — you genuinely enjoy helping customers solve their challenges. Open — you communicate easily and thrive in a diverse, international environment. What we offer Fully remote work. Cutting-edge technology in digital radiography. International projects and real opportunities for professional growth. A team of experienced NDT professionals.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.</span></p><br><br><p><strong><span>About Eaton</span></strong></p><br><br><p><span>Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology&nbsp;and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</span></p><br><br><br><p>The&nbsp;<strong>Technical Support Engineer - UPS&nbsp;</strong>will&nbsp;provide factory support to Eaton local Service teams. This role supports the full EMEA region but focuses on ME region UPS customers. It also provides service trainings to Eaton local Service Engineers and ASP’s (Authorized Service Partner) is part of the job. This role is in contact with Eaton local Service teams and ASP’s, not the end-customer directly.&nbsp;</p><br><br><br>What you’ll do: <br><ul><li>Diagnose and resolve technical issues with 3-Phase UPS systems</li><li>Provide expert technical support to local and regional field service engineers in their daily activities via remote tools and on-site visits</li><li>Manage and lead troubleshooting and take corrective actions in challenging field incidents</li><li>Assist FSEs and customers with the installation, configuration and start-up of UPS systems</li><li>Collaborate with the Engineering and AE team to address and resolve issues and report to Quality on field findings</li><li>Provide service trainings for FSEs and ASPs, including onsite, remote and eLearning trainings</li><li>Create and maintain a comprehensive technical documentation, field service bulletins and service guides</li><li>Participate in new product development projects as a voice of customer and provide field service perspective</li><li>Contribute to the zero-incident culture supporting safety of field engineers through instructions and training</li><li>Coordinate with the factory teams located in other countries (Finland &amp; China) for technical and product support" </li></ul><br>Qualifications: <br><ul><li>B.Sc. or&nbsp;M.Sc. in Electrical Engineering&nbsp;</li><li>2+ years of service experience in power electronics and/or experience in technical support role in three-phase power electronics. The role could be suited e.g. for a field service engineer (FSE)</li></ul><br>Skills: <br><ul><li>Experience in technical support or a similar role</li><li>Strong technical knowledge on power electronics and/or three phase electrical systems</li><li>Experience on UPS technologies is an advantage</li><li>Strong work ethic, Communication and interpersonal skills</li><li>Excellent problem-solving and troubleshooting skills</li><li>Ability to work independently and as part of a team</li><li>Customer-oriented</li><li>Focus on delivering high-quality support</li></ul><br>What We Offer: <br><ul><li>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>Annual mentoring program, Eaton University, a reward, and recognition system</li><li>Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>Strong, agile and diverse team locally and globally</li><li>Strong processes and state-of-the-art systems and tools</li><li>Structured employee development processes, open feedback culture with development plans</li><li>Detailed induction support and well-structured onboarding</li></ul><br><p><strong><span>Living and Working in Dubai: </span></strong></p><br><br><p><span>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.</span></p><br><br><p><span>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.</span></p><br><br><br><p><span><br>#LI-KK1</span></p><br><br><br><br><p><span>All positions may require participation in video and in-person interviews as part of the hiring process.&nbsp;All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.&nbsp;</span></p><br><br><br><p><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></p><br><br><br> </div>

Head of Technical Support & Service Operations Abu Dhabi<br>Key Responsibilities Lead enterprise L2 Technical Support operations, ensuring effective service ownership, runbooks, knowledge management, and L3/vendor escalation. Drive service restoration, troubleshooting, incident resolution, and operational readiness for critical digital services. Manage recurring issue analysis, Known Error Management (KEDB), root cause analysis, and permanent resolution with engineering and vendor teams. Improve monitoring, observability, alert tuning, automation, self-service, and operational dashboards to enhance service reliability. Oversee SLA/XLA performance, service health, ticket quality, backlog management, and support governance. Lead and mentor high-performing technical support teams while driving continuous improvement across enterprise IT operations. Required Skills12+ years of experience in Technical Support, IT Operations, Application Support, Service Operations, or Production Support, including leadership experience. Strong expertise in L2/L3 support models, Incident, Problem & Change Management, ITIL/ITSM, and Service Now. Hands-on experience supporting enterprise applications, cloud platforms, infrastructure, APIs, databases, networks, and monitoring tools. Experience with automation, observability, monitoring platforms, runbooks, knowledge management, and service improvement initiatives. Excellent stakeholder and vendor management skills in large enterprise or government environments. Preferred Experience in government or highly regulated organizations. ITIL, Service Now, Cloud, Observability, or Automation certifications

Head of Technical Support & Service Operations Abu Dhabi<br>Key Responsibilities Lead enterprise L2 Technical Support operations, ensuring effective service ownership, runbooks, knowledge management, and L3/vendor escalation. Drive service restoration, troubleshooting, incident resolution, and operational readiness for critical digital services. Manage recurring issue analysis, Known Error Management (KEDB), root cause analysis, and permanent resolution with engineering and vendor teams. Improve monitoring, observability, alert tuning, automation, self-service, and operational dashboards to enhance service reliability. Oversee SLA/XLA performance, service health, ticket quality, backlog management, and support governance. Lead and mentor high-performing technical support teams while driving continuous improvement across enterprise IT operations. Required Skills12+ years of experience in Technical Support, IT Operations, Application Support, Service Operations, or Production Support, including leadership experience. Strong expertise in L2/L3 support models, Incident, Problem & Change Management, ITIL/ITSM, and Service Now. Hands-on experience supporting enterprise applications, cloud platforms, infrastructure, APIs, databases, networks, and monitoring tools. Experience with automation, observability, monitoring platforms, runbooks, knowledge management, and service improvement initiatives. Excellent stakeholder and vendor management skills in large enterprise or government environments. Preferred Experience in government or highly regulated organizations. ITIL, Service Now, Cloud, Observability, or Automation certifications

Our client Primealley is looking for a Technical Support Engineer to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors. Key Responsibilities Provide L1/L2 technical support for user, system, and network-related issues. Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access. Assist users with access issues, IP configuration, device setup, and basic hardware/software problems. Monitor system and network performance and respond to alerts or reported issues. Log, track, and update support tickets, ensuring timely follow-up and closure. Escalate complex technical issues to senior technical teams when required. Support configuration and basic troubleshooting of routers, switches, firewalls, and access points. Coordinate with ISPs, vendors, and internal teams for issue resolution or service requests. Maintain basic technical documentation, troubleshooting steps, and support records. Ensure users receive clear updates and professional support throughout the resolution process. Required Skills & Knowledge Good understanding of TCP/IP, DHCP, DNS, NAT, VLANs, and basic routing concepts. Good hands-on knowledge of routers, switches, firewalls, and Wi-Fi access points. Familiarity with Cisco, Mikro Tik, Ubiquiti, HP, Huawei, Fortinet, Sophos, or similar technologies. Experience with ticketing systems and technical support processes. Basic knowledge of network monitoring tools such as PRTG, Zabbix, or Solar Winds is preferred. Good understanding of cybersecurity and IT best practices. Preferred Qualifications Bachelor’s degree in Computer Science, IT, Telecom, or a related field.1–3 years of relevant technical support, IT support, or network support experience. Certifications such as CCNA, MTCNA, JNCIA, or similar will be preferred. Proficiency in English. Fluency in Urdu/Hindi/Arabic is a plus. Soft Skills:Strong troubleshooting and analytical skills. Good communication skills for dealing with users and vendors. Ability to work independently and as part of a team. Good time management and task prioritization. Professional attitude and willingness to learn.

Role Description We are seeking a proactive and customer-focused Technical Support Engineer to provide technical assistance, troubleshoot system and product issues, and ensure the reliable operation of our technology solutions. This role is responsible for delivering high-quality technical support, resolving incidents efficiently, and collaborating with internal teams to enhance product performance and customer satisfaction. Key responsibilities include:Provide technical support for hardware, software, systems, and applications through multiple communication channels. Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner. Investigate incidents, identify root causes, and implement effective solutions. Install, configure, test, and maintain systems, applications, and technical environments. Escalate complex issues to appropriate technical teams and coordinate issue resolution. Monitor system performance and recommend improvements to enhance reliability and efficiency. Create and maintain technical documentation, knowledge base articles, and user guides. Support product deployments, upgrades, system maintenance, and testing activities. Collaborate with engineering, product, and operations teams to improve product quality and customer experience. Ensure compliance with support processes, service standards, and documentation requirements. Stay up to date with new technologies, products, and industry best practices. Qualifications Bachelor's degree or above in Computer Science, Information Technology, Engineering, or a related discipline. Strong understanding of operating systems, networking, databases, and system troubleshooting. Knowledge of cloud platforms, APIs, virtualization, and enterprise applications is an advantage. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication, interpersonal, and customer service abilities. Proficiency in technical support tools, ticketing systems, and documentation practices. Ability to manage multiple priorities in a fast-paced environment. Strong organizational skills with attention to detail. Team-oriented mindset with a commitment to continuous learning and service excellence.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>Join our <strong>Engine Maintenance Centre</strong>, a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates’ fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one state-of-the-art location. Join us to be part of a team where precision and excellence drive every operation.</p><br><br><p>As a <strong>Technical Shop Support Officer</strong> at <strong>Emirates Engine Maintenance Centre</strong>, you will provide technical support to the team of engineers to ensure that the Shop Visits are achieved at the highest level of standard as per Original Equipment Manufacturer (OEM) recommendations and Airworthiness requirements; meeting the company requirements in terms of Quality, Turn Around Time and Cost optimization.</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Assist the engineers to technically review the Customer / Airline workscope and associated set of documents. Provide feedback for possible changes.</li><li>Prepare EEMC internal workscope that includes all the customer/airline requirements (including Service Bulletins, Airworthiness Directives, Aircraft Maintenance Programme tasks, etc) and translate the work to be performed on the engine from customer workscope to Job Instructions.</li><li>Prepare all the Task cards in EEMC ERP system (IFS solution) so Planning and the shop floor production can review and prepare the work. Assist the engineers on the Task cards customisation, as necessary.</li><li>Initiate and prioritize work scope and work-pack preparation as per the agreed production plan (print format or e-Task card)</li><li>Ensure work-packs are completed in accordance with work-scope requirements including accountabilities, signature, and completion dates. Ensure all discrepancies are addressed and cleared before the final release of the engines.</li><li>Provide continuous Technical Support to the shop floor for any enquiry related to the disassembly, inspection, repairs, tooling, capability, assembly, and testing of the engine. Support the New Repair process or the introduction of new modification.</li><li>Under the supervision of the engineers, perform the review of Engine Manual revisions and Service Bulletins for Routine and Repair Task Card amendments.</li><li>Coordinate the 'Material Review Board' process after Gate 1 closure and technically assess the parts in collaboration with OEM's representatives.</li><li>Prepare the engine Shop Visit Reports after the release of the engines and discuss any abnormal conditions with the engineers.</li><li>Assist the engineers with the release of engines after test and provide all the re-delivery documents such as but not limited to Life Limited Part status, Service Bulletins and Airworthiness Directives reports, AMP tasks list, Assembly Status Report, Carry Forward sheet, Ship loose, Ship Short, final release certificate, and organise / upload on the documents to the designated portals.</li></ul>Qualification<p><strong>To be considered for this role, you must meet the below requirements:</strong></p><br><br><ul><li>Bachelor' s degree in Aeronautical, Avionics, Mechanical, or Electrical Engineering fields and/or holder of Aircraft Maintenance Engineering Licence for 3 years</li><li>3+ years of work experience in a Technical Support or Planning department</li><li>Knowledge of latest technical developments and industry trends on respective Engine Systems</li><li>Ability to analyse and synthesise the technical information for implementation in cost effective ways</li><li>Excellent drafting and report writing skills</li><li>Should have experience in work-scoping and Job Instructions authoring</li></ul><br>​Salary &amp; benefits<p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br> </div>

On behalf of World-famous ICT company - Huawei, we are looking for a motivated Ecosystem Cooperation and Technical Support Specialist to join the team.<br>Responsibilities:1. Technical support for ecosystem projects: Starting from product technology, provide technical support for consumer-grade ecosystem applications (such as the new Harmony OS platform), including end-to-end technical support for key ecosystem projects like NFC payment. Assist partners in completing integration, joint debugging, and launch, and remove technical obstacles in the implementation process.2. Partner engagement and expansion: As the technical contact person, communicate with ecosystem wallet providers, banks, and other partners to translate business requirements into actionable technical solutions, and drive the rapid advancement of collaborations.3. Problem-solving and coordination: Collaborate with the R&D and product teams to identify and resolve technical issues during integration, continuously refine the ecosystem experience, and enhance the ecosystem capabilities of Huawei's wearable products.<br>Requirements:We place more emphasis on your potential and enthusiasm rather than a specific skill set. If you meet most of the following criteria, we welcome your application:· Have 1 to 3 years of technical development experience (no specific technology stack or language required; being able to get started and willing to delve deeper is most important. In the future, with AI-based Vibe Coding, we value your understanding and thinking patterns based on your technical background more than detailed coding experience).· Strong learning ability, willing to quickly acquire new skills as needed for the business; unafraid to try new things and make mistakes.· Results-oriented and strong execution ability, capable of pushing tasks through to completion.· Able to communicate fluently in English; knowledge of Chinese is a plus; knowledge of Arabic is a bonus.· Interested in consumer products, the Harmony OS ecosystem, smart wearables, payment systems, and related industries, which will make you enjoy this job more.· Quick learner and willing to take on challenges: proactive in exploring new scenarios and technologies, learning by doing, and turning "never done before" into "done successfully."

On behalf of World-famous ICT company - Huawei, we are looking for a motivated Ecosystem Cooperation and Technical Support Specialist to join the team.<br>Responsibilities:1. Technical support for ecosystem projects: Starting from product technology, provide technical support for consumer-grade ecosystem applications (such as the new Harmony OS platform), including end-to-end technical support for key ecosystem projects like NFC payment. Assist partners in completing integration, joint debugging, and launch, and remove technical obstacles in the implementation process.2. Partner engagement and expansion: As the technical contact person, communicate with ecosystem wallet providers, banks, and other partners to translate business requirements into actionable technical solutions, and drive the rapid advancement of collaborations.3. Problem-solving and coordination: Collaborate with the R&D and product teams to identify and resolve technical issues during integration, continuously refine the ecosystem experience, and enhance the ecosystem capabilities of Huawei's wearable products.<br>Requirements:We place more emphasis on your potential and enthusiasm rather than a specific skill set. If you meet most of the following criteria, we welcome your application:· Have 1 to 3 years of technical development experience (no specific technology stack or language required; being able to get started and willing to delve deeper is most important. In the future, with AI-based Vibe Coding, we value your understanding and thinking patterns based on your technical background more than detailed coding experience).· Strong learning ability, willing to quickly acquire new skills as needed for the business; unafraid to try new things and make mistakes.· Results-oriented and strong execution ability, capable of pushing tasks through to completion.· Able to communicate fluently in English; knowledge of Chinese is a plus; knowledge of Arabic is a bonus.· Interested in consumer products, the Harmony OS ecosystem, smart wearables, payment systems, and related industries, which will make you enjoy this job more.· Quick learner and willing to take on challenges: proactive in exploring new scenarios and technologies, learning by doing, and turning "never done before" into "done successfully."

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>Join our <strong>Engine Maintenance Centre</strong> a cutting-edge maintenance facility where we deliver exceptional Maintenance Repair and Overhaul MRO services for the engines of Emirates fleets.</span></p><br><br><br><br><p><span>As a <strong>Technical Shop Support Engineer II, </strong>you will provide technical support for the Emirates engine fleet and ensure that the Shop Visits are achieved at the highest level of standard as per Original Equipment Manufacturer OEM recommendations and Airworthiness requirements meeting the company requirements in terms of Quality Turn Around Time and Cost optimization.</span></p><br><br><p><span><strong>In this role you will:</strong></span></p><br><br><ul><li>Technically review the Customer Airline work scope and associated set of documents Provide feedback for possible changes Customer Repair Specs shall be used to verify the correctness of work scope levels Crosscheck verification of customer reports for system upload.</li><li>Prepare and / or approve EEMC internal work scope that includes all the customer airline requirements including Service Bulletins, Airworthiness Directives, Aircraft Maintenance Programme tasks etc and translate the work to be performed on the engine from customer work scope to Job Instructions.</li><li>Prepare and / or approve all the Task cards in EEMC ERP system IFS solution so Planning and the shop floor production can review and prepare the work.</li><li>Supervise the supply of the task cards to the shop floor print format or e-Task card Perform Supervise Task cards customisation as necessary depending on the engine activities and feedback from Production team.</li><li>Provide continuous Technical Support to the shop floor for any enquiry related to the disassembly inspection repairs tooling capability assembly and testing of the engine Support the New Repair process or the introduction of new modification.</li><li>Coordinate with Engines Manufacturer to request assistance for troubleshooting clarification on Manuals and any sort of technical support beyond EEMC scope of responsibilities.</li><li>Accountable for the compliance of all the technical instructions provided to the shop floor as per regulatory requirements Maintenance Organisation Exposition Engineering Procedure Manual Standard Operating Procedures etc.</li><li>Perform Supervise the review of Engine Manual revisions and Service Bulletins for Routine and Repair Task Card amendments.</li><li>Provide support for the reconciliation of Shop Visit Report and Invoices on monthly basis with finance department.</li><li>Coordinate the release of engines after test and provide all the redelivery documents such as but not limited to Life Limited Part status Service Bulletins and Airworthiness Directives Reports, AMP tasks list, Assembly Status Report, Carry Forward Sheet Ship Loose, Ship Short final release certificate and organise upload on the documents to the designated portals.</li></ul>Qualification<p><strong><span>To be considered for this role you must meet the below requirements:</span></strong></p><br><br><ul><li>Bachelor's degree (12+3) in Aeronautical, Avionics, Mechanical or Electrical Engineering field and / or holder of Aircraft Maintenance Engineering Licence for 5 years.</li><li>7+ years of overall experience of which a minimum of 5 years in Technical Support or equivalent.</li><li>Thorough knowledge of latest technical developments and industry trends on respective Engine Systems Ability to analyse and synthesise the technical information for implementation in cost effective ways. </li><li>Excellent drafting report writing skills. </li><li>Demonstrable experience in managing complex tasks and decision making in a fast-paced environment. </li><li>Should have experience in Engine Work-Scoping and Job Instructions Authoring.</li></ul><br>Salary &amp; benefits<p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br> </div>

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution. We are currently recruiting a Technical Support Engineer (Reliability & Rotating Equipment) for our client based in Dubai for 12 Months Contract.<br>Job Summary:We are seeking a Technical Support Engineer to drive equipment reliability by tracking asset failures, identifying recurring issues and implementing corrective actions. The role focuses on improving plant performance through MTBF/MTTR monitoring, root cause analysis, and supporting maintenance activities for rotating equipment.<br>Job Responsibilities:1. Reliability & Performance Management Review corrective and breakdown work orders to identify repetitive failures and dominant failure modes Track and analyze MTBF, MTTR, and MTTF for critical assets Generate reliability reports and highlight performance improvement opportunities Identify and manage “bad actors” and ensure follow-up on corrective actions2. Root Cause Analysis (RCA) Conduct RCA for major and recurring failures Collaborate with cross-functional teams to determine root causes Ensure implementation and closure of corrective and preventive actions3. Rotating Equipment Maintenance Support preventive and corrective maintenance of pumps, compressors, turbines, and fans Perform vibration monitoring and analysis Assist with laser alignment and mechanical seal refurbishment4. Troubleshooting & Overhauling Troubleshoot operational issues in rotating equipment Support equipment overhauling and inspection activities Conduct bearing inspections and mechanical seal failure analysis5. Spares & Asset Management Define and optimize spare parts inventory (min/max levels) based on usage and lead times Review and maintain equipment BOMs and critical spare lists Identify surplus, missing, or obsolete inventory Interpret engineering drawings to identify and link spares with equipment6. Engineering Documentation Work with and interpret technical drawings including:P&IDs, PFDsGeneral Arrangement (GA) drawings Mechanical seal and cross-sectional drawings Isometric drawings<br>Job Requirements:Bachelor’s Degree or Diploma in Mechanical Engineering5+ years of experience in reliability and maintenance of rotating equipment Experience in oil & gas, petrochemical, or heavy industry preferred Certifications such as CMRP or CRE are an advantage Reliability engineering & failure analysis Vibration analysis & condition monitoring Strong troubleshooting skills Knowledge of rotating equipment maintenance

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.<br>Key Responsibilities:• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.• Utilize scripting skills to automate routine support tasks and improve incident response times.• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.• Create, maintain, and improve technical documentation and best practice guidelines.• Deliver clear, empathetic, and professional communication to stakeholders.<br>Required Skills & Qualifications:• Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.• Proficiency in scripting languages such as Python, Bash, or Power Shell to automate support tasks.• Experience using Jira for issue tracking, progress monitoring, and resolution management.• Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.• Ability to create, maintain, and improve technical documentation and best practice guidelines.• Excellent communication skills with a focus on clear, empathetic, and professional interactions.• No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.<br>Key Responsibilities:• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.• Utilize scripting skills to automate routine support tasks and improve incident response times.• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.• Create, maintain, and improve technical documentation and best practice guidelines.• Deliver clear, empathetic, and professional communication to stakeholders.<br>Required Skills & Qualifications:• Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.• Proficiency in scripting languages such as Python, Bash, or Power Shell to automate support tasks.• Experience using Jira for issue tracking, progress monitoring, and resolution management.• Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.• Ability to create, maintain, and improve technical documentation and best practice guidelines.• Excellent communication skills with a focus on clear, empathetic, and professional interactions.• No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.<br>Key Responsibilities:• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.• Utilize scripting skills to automate routine support tasks and improve incident response times.• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.• Create, maintain, and improve technical documentation and best practice guidelines.• Deliver clear, empathetic, and professional communication to stakeholders.<br>Required Skills & Qualifications:• Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.• Proficiency in scripting languages such as Python, Bash, or Power Shell to automate support tasks.• Experience using Jira for issue tracking, progress monitoring, and resolution management.• Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.• Ability to create, maintain, and improve technical documentation and best practice guidelines.• Excellent communication skills with a focus on clear, empathetic, and professional interactions.• No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.</span></p><br><br><br><p><span><strong>About Eaton</strong></span></p><br><br><p><span>Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology&nbsp;and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</span></p><br><br><br><p><span>The <strong>Global Technical Support Enginee</strong></span><span><strong>r</strong> will offer in depth technical knowledge on our Fire / Life safety product portfolio. The individual will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of product, both legacy and new. Confident in delivering product training on our portfolio of equipment to internal and external stakeholders. The individual should be a team player and able to consolidate technical responses with peers to ensure the dissemination of exacting information. </span></p><br><br>What you’ll do: <br><ul><li>Support internal and external stakeholders on all reported technical issues relating to the Fire / Life safety portfolio.</li><li>First line response to stakeholders via, Telephone, Email or Business Applications, i.e., Teams.</li><li>Provide accurate logs of all technical interactions to enable comprehensive KPI reporting.</li><li>Report creation/generation, capture all relevant information on issues reported in the field ensuring that the information gathered is reported into the quality system for review and resolution. </li><li>Investigate and source key information from different systems/departments to ensure stakeholders expectations are met and resolved in a timely manner.</li><li>Liaise with Sales department on product application and system design development.&nbsp;</li><li>Deliver comprehensive training to internal and external stakeholders, in conjunction with the Training Team, ensure all training needs are met so as stakeholders are confident with product knowledge to complete tasks.</li><li>Be able to build recreations of product faults noted from stakeholders and Cause &amp; Effect scenarios, within a laboratory environment, to help identify current product and field operation issues.</li><li>Be capable of building test “rigs’ and following technical test scripts to assist in the verification of existing and new product.</li><li>Ability to research technical data from various sources both internally and externally.</li></ul><br>Qualifications: <br><ul><li>Bachelor's Degree in Electrical Engineering or equivalent</li><li>5+ years experience&nbsp;within installation, maintaining &amp; commissioning of fire alarm and associated Life Safety systems</li></ul><br>Skills: <br><ul><li>Some level of support function experience preferred.</li><li>Extensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record demonstration within servicing and commissioning with a minimum of 5-10 years.</li><li>Demonstrate a very competent level of understanding of BS5839-pt1, BS5839-8, BS5839-9 and EN-54 as a minimum. An understanding of system design requirements would be an advantage.</li><li>Knowledge and experience of deploying IP based systems within the Life Safety discipline.</li><li>Analytical thinking</li><li>Ethical mind set at all times.</li><li>Interpersonal and influencing skills, ability to coordinate within &amp; outside of own team.</li><li>Strong organizational skills, ability to multi-task and problem solve&nbsp;</li><li>Good verbal and written communication, the ability to lead the conversation and get facts &amp; information across in a professional manner&nbsp;</li><li>Good understanding of computers and software packages&nbsp;</li><li>Work well within a team environment, whilst being able to plan and execute own work initiatives&nbsp;</li><li>Strong presentation skills</li><li>Involvement in site required activities outside of core role. i.e. Fire Marshall or First Aider, Team Rep.</li></ul><br>What we offer you: <br><ul><li>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>Annual mentoring program, Eaton University, a reward, and recognition system</li><li>Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>Strong, agile and diverse team locally and globally</li><li>Strong processes and state-of-the-art systems and tools</li><li>Structured employee development processes, open feedback culture with development plans</li><li>Detailed induction support and well-structured onboarding</li><li>Balance your work and life with a hybrid worktime model</li></ul><br><p><span><strong>Living and Working in Dubai</strong></span></p><br><br><p><span>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.</span></p><br><br><p><span>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.</span></p><br><br><p><span>#LI-NY1</span></p><br><br><br> </div>

Royex Technologies (https://www.royex.ae) is a Mobile app and Website Development Company based in Dubai. We are looking for a Customer Technical Support Engineer to join our team. The ideal candidate must have a strong foundation in programming languages, excellent communication skills, and the ability to act as a bridge between clients and our technical team. This role involves handling client meetings, understanding their requirements, and preparing tailored technical proposals based on discussions.<br>Key Responsibilities:Act as the first technical point of contact for clients to address queries, issues, and requirements. Attend client meetings (both onsite and virtual) to gather project requirements and provide technical insights. Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client. Provide technical assistance, troubleshooting, and product support to clients when required. Work closely with internal teams (development, sales, and project management) to ensure client requirements are met. Maintain strong relationships with clients by ensuring timely communication and support. Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.<br>Requirements:Bachelor’s degree in Computer Science, IT, or a related field. Strong knowledge of programming languages. Excellent communication and interpersonal skills. Strong problem-solving skills and the ability to explain technical concepts in simple terms. Ability to multitask and manage multiple client interactions efficiently. Minimum 2 year of experience in a technical support or Project Coordinator role. Language: Must be fluent in English & Arabic<br>Compensation:Monthly Salary: AED4,000 to AED6,000<br>Other Benefits:Mobile bill Allowance, Yearly Tour allowance and Weekly 2 holidays<br>Please share your resume to hr@royex.net and for more details about Royex, please visit www.royex.ae