uber driver

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Limousine Driver – E-Hail Platforms</p><p><br></p><p>Al Salaam Limousine is hiring drivers to operate on <b>Uber, Careem, Yango and Bolt</b> on a <b>commission basis</b>.</p><p><br></p><p><b>Requirements:</b> Valid UAE Driving License</p><p><br></p><p><b>Nationality:</b> Indian, Nepalese &amp; Sri Lankan</p><p><br></p><p><b>Walk-in Interviews:</b> Monday–Thursday, 10:00 AM–1:00 PM, Ras Al Khor 2, Dubai.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Good knowledge of Dubai roads, smartphone/navigation skills, and professional customer service.</p><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p><strong>Vehicle Monitoring &amp; Safety Oversight -</strong></p><br><ul><li><p>Actively supervise the autonomous vehicle’s operation, ready to intervene if the system encounters unexpected scenarios or malfunctions.</p></li><li><p>Follow strict safety protocols to ensure passenger, pedestrian, and road user safety at all times.</p><br></li></ul><p><strong>Manual Intervention &amp; Control -</strong></p><br><ul><li><p>Take manual control of the vehicle when required (e.g., system disengagement, adverse weather, construction zones, or unpredictable road conditions).</p></li><li><p>Execute safe driving practices in compliance with local traffic laws.</p><br></li></ul><p><strong>Data Collection &amp; Reporting -</strong></p><br><ul><li><p>Document incidents, disengagements, and unusual behaviors of the autonomous system.</p></li><li><p>Provide detailed feedback to engineering and operations teams to improve system performance.</p><br></li></ul><p><strong>Passenger Assistance &amp; Customer Service -</strong></p><br><ul><li><p>Assist passengers with entering/exiting the vehicle and explain basic vehicle operations when needed.</p></li><li><p>Maintain a professional and courteous demeanour to ensure a positive rider experience.</p><br></li></ul><p><strong>Testing &amp; Validation Support -</strong></p><br><ul><li><p>Participate in controlled test scenarios to validate software updates and new features.</p></li><li><p>Assist in training and mentoring new safety drivers as needed.</p><br></li></ul><p><strong>Compliance &amp; Procedures -</strong></p><br><ul><li><p>Adhere to company policies, regulatory requirements, and operational guidelines.</p></li><li><p>Perform pre- and post-trip vehicle inspections to ensure roadworthiness.</p><br></li></ul><p><strong>Vehicle Cleaning &amp; Upkeep -</strong></p><br><ul><li><p>Wash and clean the vehicle regularly, including interior and exterior.</p></li><li><p>Keep the vehicle presentable and report any damage or maintenance issues promptly.</p><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><p><strong>Qualifications &amp; Requirements -</strong></p><br><ul><li><p>Valid UAE driver’s license with a minimum of 5 years of accident-free driving and no black points.</p></li><li><p>A strong interest in technology and autonomous vehicles (training provided).</p></li><li><p>Tech-savvy individuals with the ability to handle basic technology interfaces and data logging tools.</p></li><li><p>Prior experience as a test driver, safety driver, or professional driver is a plus (e.g., rideshare, trucking, or emergency response).</p></li><li><p>Strong attention to detail, excellent communication skills, and ability to remain focused for extended periods.</p></li><li><p>Flexibility to work both full-time and part-time shifts, including nights, weekends, and holidays (if applicable).</p></li><li><p>Educated individuals seeking part-time or full-time employment; students or those looking for flexible work hours are encouraged to apply.</p></li></ul><br><p><strong>Physical &amp; Environmental Requirements -</strong></p><br><ul><li><p>Ability to work 8-hour shifts.</p></li><li><p>Comfortable working in varying weather conditions (heat, rain, etc.).</p></li></ul><br><p><strong>Why Join Us?</strong></p><br><ul><li><p>Be at the forefront of autonomous vehicle technology and help shape the future of transportation.</p></li><li><p>Competitive pay.</p></li><li><p>Ongoing training and certification support.</p></li><li><p>Join a team of like-minded, tech-enthusiastic professionals.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>

Location<br><br>San Francisco (Hybrid)<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>Hybrid<br><br>Department<br><br>Customer Operations<br><br>Compensation<br><br>$58K – $82K<br><br>Overview Application<br><br>About Us<br><br>Our software solves the most critical emerging grid integration challenges to ensure that the impending energy transition is clean, equitable, and resilient. Our enterprise solutions help the grid absorb the coming electrification wave with ease. Utilizing modern, cloud-native platform architecture and robust systems optimization, Weave Grid’s software is built from the ground up to tackle the most critical network challenges while meeting the stringent regulatory, security, and reliability requirements of the utility industry.<br><br>About The Role<br><br>We are seeking a devoted, empathetic, and thoughtful Customer Experience (CX) Associate to join our Customer Operations Team and serve as an ambassador to our customer participant base. The CX Associate is our closest link to our customers, and a critical contributor to their journey with Weave Grid.<br><br>The person stepping into the role will be responsible for creating a stellar experience for our customers participating in our serviced utility programs. They will be directly responsible for triaging, answering, and resolving tickets, as well as summarizing and sharing feedback from customers. This will require becoming deeply familiar with both our application functionality and driver needs. This role is hybrid, with in-office days on Tuesdays and Thursdays.<br><br>As Specific Responsibilities, The CX Associate Will<br><br>Respond to customer inquiries and requests over email and other channels, adhering to our Customer Support guidelines and SLAs. Appropriately escalate specific issues, as needed, in a timely manner Identify and flag gaps in resources and content that would help drivers resolve problems quickly and easily Document issues to help Engineering and Product teams resolve specific bugs Gather, summarize, and share insights on customer needs, preferences, concerns, and perspectives to help improve the user experience and ensure the team’s work is maximizing value for customers Send email campaigns to proactively address emerging issues, program updates, or other ad hoc requests Process customer incentives accurately and on time, troubleshooting any payment or eligibility discrepancies as they arise Create and own help center articles and customer-facing content, keeping materials up to date as products, policies, and FAQs evolve<br><br>About You<br><br>You are a customer experience professional or community lead who has served on the front lines of startup consumer products. You have 1-2 years of experience in Customer Operations or Customer Support. You love delighting the customers you support and take great pride in ensuring they are satisfied with the assistance received.<br><br>You are familiar with translating complex technical concepts into clear, digestible explanations for non-technical users — whether that's walking a customer through how something works in detail, or writing help center content that lets customers self-serve.<br><br>You can nimbly engage with users while effectively advocating for new features inspired by their feedback. In managing a backlog of user tickets, you identify common issues to be prioritized and addressed through platform content and product enhancements.<br><br>You keep a close eye on indicators of user satisfaction, including CSAT, ticket response, and resolution times. You focus relentlessly on actions that provide the highest leverage for keeping users happy.<br><br>You are considerate, enthusiastic, and precise in your communications. You are determined and methodical when investigating issues — a sleuth constantly assembling a clear record of facts and underlying circumstances around reported issues, so that you can respond effectively and empower colleagues to do the same.<br><br>Some of the specific skills and traits you bring include:<br><br>Familiarity with common customer service software platforms (like Zendesk) and common productivity tools (Gdocs, JIRA, etc.) Passion for helping users Clear and succinct communication skills with technical concepts Strong organization and structure in your work Basic proficiency in standard tools for data entry and tracking (like Excel / Gsheets) Experience with AI tools or agents is a nice-to-have Comfort working under conditions of ambiguity and loosely defined requirements, which can be common in the startup environment A deep hunger for ongoing learning and personal growth A passion for decarbonization and reducing global climate risk<br><br>The total compensation for this opportunity includes a base salary range of $58,000 - $82,000 plus equity (stock options) and benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, skill, and location. Please note that Weave Grid may not necessarily hire individuals at or near the top of the base salary range. As you go through our interview process, our recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an equity package to get you excited about your future at Weave Grid.<br><br>Compensation Range: $58K - $82K<br><br>Powered by Ashby<br><br>Privacy Policy Security Vulnerability Disclosure

Role Summary<br><br>We are seeking a Senior QA Engineer to own the quality of our enterprise digital solutions across manual and automated testing. The role covers test strategy, execution, and defect management throughout the delivery lifecycle, working closely with architects, developers, and business analysts to ensure releases meet functional and non-functional requirements.<br><br>Key Responsibilities<br><br> Define and maintain the test strategy, test plans, and test cases for assigned projects Perform manual functional, integration, regression, and UAT-support testing across web and mobile platforms Design, build, and maintain automated test suites (UI, API, and regression) using Java, and integrate them into CI/CD pipelines Review requirements and user stories to derive clear, traceable acceptance criteria and test coverage Log, track, and manage defects to closure, ensuring accurate prioritization and root-cause reporting Conduct API testing, data validation, and cross-browser/cross-device testing Mentor junior QA team members and review their test artifacts Report quality metrics and release readiness to project stakeholders<br><br>Requirements<br><br>Required Qualifications<br><br> Bachelor's degree in Computer Science, Engineering, or a related field 5+ years of QA experience, including hands-on manual and automation testing Strong proficiency in Java for test automation Proficiency with automation frameworks built on Java (e.g., Selenium Web Driver, REST Assured, Test NG/JUnit) Strong experience in API testing (e.g., Postman, REST Assured) and SQL for data validation Familiarity with CI/CD tools (e.g., Azure Dev Ops, Jenkins) and version control (Git) Solid understanding of the SDLC/STLC and Agile delivery methodologies Strong analytical, documentation, and communication skills<br><br>Preferred Qualifications<br><br> ISTQB certification (Foundation or Advanced) Experience testing enterprise platforms (e.g., Dynamics 365, Power Platform, Share Point) Experience with build tools (e.g., Maven, Gradle) and BDD frameworks (e.g., Cucumber) Experience with performance and security testing Exposure to government or large-scale digital transformation programs<br><br>Benefits<br><br>Pension Plan Training & Development Performance Bonus

Role Summary<br><br>We are seeking a Senior QA Engineer to own the quality of our enterprise digital solutions across manual and automated testing. The role covers test strategy, execution, and defect management throughout the delivery lifecycle, working closely with architects, developers, and business analysts to ensure releases meet functional and non-functional requirements.<br><br>Key Responsibilities<br><br> Define and maintain the test strategy, test plans, and test cases for assigned projects Perform manual functional, integration, regression, and UAT-support testing across web and mobile platforms Design, build, and maintain automated test suites (UI, API, and regression) using Java, and integrate them into CI/CD pipelines Review requirements and user stories to derive clear, traceable acceptance criteria and test coverage Log, track, and manage defects to closure, ensuring accurate prioritization and root-cause reporting Conduct API testing, data validation, and cross-browser/cross-device testing Mentor junior QA team members and review their test artifacts Report quality metrics and release readiness to project stakeholders<br><br>Requirements<br><br>Required Qualifications<br><br> Bachelor's degree in Computer Science, Engineering, or a related field 5+ years of QA experience, including hands-on manual and automation testing Strong proficiency in Java for test automation Proficiency with automation frameworks built on Java (e.g., Selenium Web Driver, REST Assured, Test NG/JUnit) Strong experience in API testing (e.g., Postman, REST Assured) and SQL for data validation Familiarity with CI/CD tools (e.g., Azure Dev Ops, Jenkins) and version control (Git) Solid understanding of the SDLC/STLC and Agile delivery methodologies Strong analytical, documentation, and communication skills<br><br>Preferred Qualifications<br><br> ISTQB certification (Foundation or Advanced) Experience testing enterprise platforms (e.g., Dynamics 365, Power Platform, Share Point) Experience with build tools (e.g., Maven, Gradle) and BDD frameworks (e.g., Cucumber) Experience with performance and security testing Exposure to government or large-scale digital transformation programs<br><br>Benefits<br><br>Pension Plan Training & Development Performance Bonus

About UsEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.<br>Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.<br>As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.<br>Role Overview We are looking for a highly driven and data-oriented Growth Operations Lead to join Bybit’s Earn & Wealth business.<br>This role will act as a core driver of business growth, responsible for scaling user acquisition, engagement, and asset conversion (AUM growth) across key products such as Savings, Staking, Dual Investment, and Launchpool.<br>You will combine market insights, user behavior analysis, and data-driven execution to build scalable growth systems and continuously optimize business performance.<br>Key Responsibilities1. Growth Strategy & Execution Define and execute user growth, conversion, and retention strategies across the Earn & Wealth product suite Build and optimize the full user lifecycle framework (onboarding → first investment → repeat investment → high-value user upgrade) Lead end-to-end planning, execution, and ROI evaluation of growth campaigns and initiatives2. User Segmentation & Lifecycle Management Develop user segmentation models based on AUM, risk appetite, behavior, and engagement patterns Design targeted strategies and journeys for different user cohorts Drive precision marketing through CRM, push notifications, email, and other engagement channels3. Data Analytics & Optimization Build and maintain dashboards to track key business metrics (AUM, ARPU, conversion rates, retention, etc.) Leverage A/B testing and data insights to continuously optimize user journeys and product experience Generate structured insights and performance reports to support product and business decision-making4. Cross-functional Collaboration Partner closely with Product, Finance, and BD teams to enhance product capabilities and monetization Collaborate with Content, KOL, and Paid Media teams to amplify growth impact Contribute to GTM (Go-To-Market) strategies for new product launches, ensuring operational excellence across the lifecycle<br>Requirements Must-have3+ years of experience in operations within internet, fintech, or crypto industries; experience with wealth/investment products is strongly preferred Solid understanding of financial products, particularly crypto-based offerings (e.g., savings, staking, structured products, DeFi yield) Strong analytical mindset with hands-on experience in SQL, Excel, and BI tools Systems thinking: ability to translate business challenges into scalable, structured solutions Strong execution capability with a results-driven mindset in fast-paced environments Proven experience in user segmentation and lifecycle management Excellent written and verbal communication skills in both English and Chinese<br>Nice to have Experience from leading CEX platforms such as Binance, OKX, or Coinbase Familiarity with DeFi ecosystems and on-chain yield products Proven track record of executing growth campaigns with measurable KPI impact CFA / CPA or a degree in finance or related fields<br>What We’re Looking For Growth-driven mindset – constantly seeking opportunities to unlock new growth Systems thinker – builds frameworks, not just solves isolated problems Data-first decision maker – relies on data, not intuition User-centric – deeply understands different investor profiles and their needs Resilient & adaptable – thrives in a fast-moving and volatile market environment<br><br>Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment.<br>Our benefits include:Study Growth Fund: We support your professional development and continuous learning. Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Company Description <br>West One Interiors and Contracting LLC is a British-run, privately owned construction and project management company specializing in high-end interior fit-out. Built on the combined experience of construction professionals, architects, and project managers, the company is committed to exceptional quality in both practical and aesthetic details. Guided by the founders’ vision, West One continually pushes for excellence in project management and delivery. The company values open, collaborative relationships between clients, design teams, and construction partners as a key driver of project success. With expertise across residential, commercial, hotel, and leisure sectors, West One offers meticulous attention to detail and superior interior fit-out quality.<br>Role Description <br>This is a full-time, on-site Interior Designer role based in Dubai. The Interior Designer will develop design concepts, mood boards, and presentations that align with client briefs, brand standards, and project budgets. Responsibilities include preparing detailed drawings, specifications, and FF&E schedules, coordinating closely with project managers, contractors, and suppliers to ensure accurate implementation on site. The role involves space planning, reviewing construction drawings, conducting site visits, and resolving design-related issues during the fit-out process. The Interior Designer will also participate in client meetings, present design proposals, and support material selection and approval, ensuring timely delivery of high-quality design outcomes.<br>Qualifications<br>Strong Interior Design skills with proven experience in high-quality interior fit-out projects. Proficiency in Space Planning and Architecture-related coordination to optimize layouts and user experience. Ability to produce and review detailed Construction Drawings that align with design intent and site conditions. Solid knowledge of FF&E (furniture, fixtures, and equipment) selection, specification, and scheduling. Proficiency in industry-standard design software (e.g., Auto CAD, Revit, Sketch Up, or similar) and presentation tools. Bachelor’s degree in Interior Design, Architecture, or a related field, or equivalent relevant experience. Experience working on residential, commercial, hospitality, or leisure projects, ideally within the Dubai or GCC market. Strong communication and presentation skills, with the ability to collaborate effectively with clients and multidisciplinary teams. Detail-oriented, organized, and able to manage multiple projects and deadlines in a fast-paced environment.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know Our Design Team:<br><br>The Design team is a diverse group of product designers that help to build Agoda’s products from our home office in Bangkok. Being a product-driven company, we partner with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces.<br><br>There is always an opportunity for growth here. Focus on your craft to improve or expand your skill set, or step into a managerial role and flex your talents as a designer and driver of team projects. This is a great time to join a team that’s small enough to be scrappy and hands on, yet big enough to influence change and product strategy.<br><br>At Agoda, we offer a range of travel products – including accommodations, flights, and activities – and are building the next generation of travel experiences to help customers plan and book their entire trip. We’re looking for a PDL2/Senior Product Designer to help transform the way users search for, and book activities.<br><br>As a PDL2/Senior Product Designer, you’ll own end-to-end user journeys, leading the design of intuitive, engaging experiences that make it seamless for users to discover, search for, and book activities on Agoda. In this role, you’ll drive design strategy, collaborate closely with cross-functional teams, and ensure our product sets the benchmark for usability and innovation in the online travel industry.<br><br>In your day-to-day work, you’ll turn strategy into actionable design solutions by setting design direction, solving complex challenges, and delivering experiences that are intuitive, scalable, and grounded in user insights. You’ll champion user needs throughout the product lifecycle, using research and data to continuously refine our activities offerings.<br><br>Experience Requirements & Role Expectations:<br><br>6+ years of full-time experience as a product designer for digital or web-based products; in-house experience highly preferred. Independently create visually stunning, intuitive, and scalable user interfaces, and interactions. You sweat the details and care deeply about craft. Proficient in both quantitative and qualitative research, with hands-on experience running user interviews, synthesizing findings, and generating actionable insights to inform design decisions. Take full ownership of the design process for a dedicated scrum, from discovery to delivery. You’ll set the design vision, define the user experience, and ensure high-quality execution. Partner with product managers to shape product vision and roadmap. You’ll use quantitative data, qualitative research insights, and business context to inform your design decisions, always balancing user needs with business goals. Manage multiple stakeholders within an agile development process Strong communicator who can articulate design rationale, influence stakeholders, and build trust across disciplines. A strong portfolio of work that demonstrates your design thinking, process, and solutions showcasing beautiful, user-centered web and mobile product design.<br><br>Day to day, it looks like:<br><br>Develop design solutions that address both business objectives and customer needs Manage and communicate with stakeholders to ensure alignment and on-time delivery of features Test prototypes and hypotheses with users to gather actionable feedback Present your work to peers and leadership, both asynchronously and in person Participate in weekly design critiques, workshops, all-hands, and team meetings Document your design process and clearly articulate your decisions Champion cohesion and consistency in UX design across our expanding suite of products and features Bring a strategic vision to implementing experiences that balance customer needs with business, content, and technology<br><br>PDL2/Senior Product Designer at Agoda means you have a track record of:<br><br>Managing ambiguity—working alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach Crafting sophisticated flows and customer journeys Thinking and crafting at a system level, not just interface elements or pages Regularly making use of your soft skills: listening, negotiating, decision-making Effectively articulating your ideas and design solutions Demonstrating initiative and proactiveness Expressing feedback with kindness and candor Balancing multiple priorities and successfully delivering in a fast-paced, dynamic environment<br><br>#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know Our Design Team:<br><br>The Design team is a diverse group of product designers that help to build Agoda’s products from our home office in Bangkok. Being a product-driven company, we partner with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces.<br><br>There is always an opportunity for growth here. Focus on your craft to improve or expand your skill set, or step into a managerial role and flex your talents as a designer and driver of team projects. This is a great time to join a team that’s small enough to be scrappy and hands on, yet big enough to influence change and product strategy.<br><br>At Agoda, we offer a range of travel products – including accommodations, flights, and activities – and are building the next generation of travel experiences to help customers plan and book their entire trip. We’re looking for a PDL2/Senior Product Designer to help transform the way users search for, and book activities.<br><br>As a PDL2/Senior Product Designer, you’ll own end-to-end user journeys, leading the design of intuitive, engaging experiences that make it seamless for users to discover, search for, and book activities on Agoda. In this role, you’ll drive design strategy, collaborate closely with cross-functional teams, and ensure our product sets the benchmark for usability and innovation in the online travel industry.<br><br>In your day-to-day work, you’ll turn strategy into actionable design solutions by setting design direction, solving complex challenges, and delivering experiences that are intuitive, scalable, and grounded in user insights. You’ll champion user needs throughout the product lifecycle, using research and data to continuously refine our activities offerings.<br><br>Experience Requirements & Role Expectations:<br><br>6+ years of full-time experience as a product designer for digital or web-based products; in-house experience highly preferred. Independently create visually stunning, intuitive, and scalable user interfaces, and interactions. You sweat the details and care deeply about craft. Proficient in both quantitative and qualitative research, with hands-on experience running user interviews, synthesizing findings, and generating actionable insights to inform design decisions. Take full ownership of the design process for a dedicated scrum, from discovery to delivery. You’ll set the design vision, define the user experience, and ensure high-quality execution. Partner with product managers to shape product vision and roadmap. You’ll use quantitative data, qualitative research insights, and business context to inform your design decisions, always balancing user needs with business goals. Manage multiple stakeholders within an agile development process Strong communicator who can articulate design rationale, influence stakeholders, and build trust across disciplines. A strong portfolio of work that demonstrates your design thinking, process, and solutions showcasing beautiful, user-centered web and mobile product design.<br><br>Day to day, it looks like:<br><br>Develop design solutions that address both business objectives and customer needs Manage and communicate with stakeholders to ensure alignment and on-time delivery of features Test prototypes and hypotheses with users to gather actionable feedback Present your work to peers and leadership, both asynchronously and in person Participate in weekly design critiques, workshops, all-hands, and team meetings Document your design process and clearly articulate your decisions Champion cohesion and consistency in UX design across our expanding suite of products and features Bring a strategic vision to implementing experiences that balance customer needs with business, content, and technology<br><br>PDL2/Senior Product Designer at Agoda means you have a track record of:<br><br>Managing ambiguity—working alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach Crafting sophisticated flows and customer journeys Thinking and crafting at a system level, not just interface elements or pages Regularly making use of your soft skills: listening, negotiating, decision-making Effectively articulating your ideas and design solutions Demonstrating initiative and proactiveness Expressing feedback with kindness and candor Balancing multiple priorities and successfully delivering in a fast-paced, dynamic environment<br><br>#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

???? DIGITAL TRANSFORMATION MANAGER???? POSITION OVERVIEW???? Mid-Level to Senior Management Role ???? Digital Strategy / Business Transformation / Innovation / Technology Leadership ???? Automation | Process Optimization | Data Transformation | Change Management The Digital Transformation Manager leads the adoption of digital technologies and modern business solutions to improve organizational performance, efficiency, and competitiveness. This role connects business strategy with technology execution to drive large-scale transformation.???? ROLE OBJECTIVELead digital transformation strategy ????Improve business processes through technology ⚙️Drive automation and innovation ????Enable data-driven decision-making ????Manage transformation programs and projects ????Support organizational change and adoption ????Align IT and business goals ????Deliver measurable business value and efficiency gains ???????? CORE RESPONSIBILITIES???? Digital Strategy Development Design and implement transformation roadmaps aligned with company goals and long-term business strategy.⚙️ Process Optimization Analyze workflows, identify inefficiencies, and redesign processes using automation and digital tools.???? Technology Implementation Lead implementation of technologies such as AI, cloud computing, ERP systems, CRM platforms, and enterprise applications.???? Data & Analytics Enablement Develop dashboards, reporting systems, and analytics frameworks to improve decision-making.???? Change Management Manage organizational change, communication plans, training programs, and user adoption strategies.???? Program & Project Management Oversee digital transformation initiatives ensuring delivery within scope, time, budget, and quality.???? Stakeholder Management Collaborate with executives, IT teams, vendors, and business units to align transformation goals.???? Innovation Leadership Identify emerging technologies and opportunities to enhance products, services, and operations.???? IDEAL CANDIDATE PROFILE✔ Strong strategic thinking and analytical mindset ???? ✔ Experience in digital transformation or consulting ???? ✔ Understanding of business processes and systems ???? ✔ Strong project/program management skills ???? ✔ Excellent leadership and communication abilities ???? ✔ Ability to manage organizational change ???? ✔ Knowledge of modern digital technologies ???????? EDUCATION & QUALIFICATIONS???? Bachelor’s or Master’s Degree in:Information Technology Computer Science Business Administration Engineering Management Related fields???? Preferred certifications:MBA (advantage) PMP Certification Agile / Scrum Certification Lean Six Sigma Change Management Certification (Prosci)???? Experience in:Digital transformation programs Process improvement initiatives Enterprise systems (ERP/CRM) Data analytics and BI tools Automation and AI solutions IT-business integration???? Knowledge of:Cloud platforms (AWS, Azure, GCP) ERP systems (SAP, Oracle, Microsoft Dynamics) Business intelligence tools (Power BI, Tableau) AI & automation technologies Agile methodologies Enterprise architecture???? CAREER PROGRESSION???? Business Analyst / Junior Consultant ⬇️ ???? Transformation Consultant ⬇️ ???? Digital Transformation Manager ⬇️ ???? Senior Transformation Manager ⬇️ ???? Business Transformation Director ⬇️ ???? Chief Transformation Officer (CTO) / COO Track???? WHAT YOU WILL GAIN???? Experience leading enterprise transformation programs ???? Exposure to AI, automation, and emerging technologies ???? Strong strategic and operational optimization skills ⚙️ Experience in process redesign and efficiency improvement ???? Executive-level stakeholder management experience ???? Clear pathway to senior leadership roles???? ROLE SUMMARYThe Digital Transformation Manager is a key driver of modern business evolution. This role blends strategy, technology, and leadership to transform how organizations operate, innovate, and compete in a digital-first world.???? Transform Business ???? Enable Innovation ⚙️ Optimize Processes ???? Drive Data Decisions ???? Lead Change

Responsibilities<br><br>About the Team<br><br>We are the Employee Mobility & Workplace Service Products Team under the Corporate Information Systems department. Our core mission is to serve Byte Dance's global internal office scenarios as the standard-setter for AI-native applications and the driver of globally consistent experiences — we both build flagship AI application scenarios in-house and, using a full-scope evaluation suite as our measurement foundation, drive functional and experiential parity between CN and non-CN regions across core scenarios. Every feature you ship here is backed by the real, everyday usage and feedback of Byte Dance employees worldwide.<br><br>Why Join Us:<br><br> Real scenarios, real users — no throwaway demos; your product will actually go live and serve Byte Dance employees globally; At the forefront of AI applications — Agent, RAG, multi-agent collaboration, workflow orchestration; you'll get hands-on with the hottest directions in the field; Tangible impact — use AI to save frontline colleagues real time, every single day.<br><br><br>If you want to turn "AI transforming the workplace" from a slogan into a real product in the most authentic enterprise scenarios, bring your resume or portfolio and come talk to us. We look forward to defining the new workplace experience of the AI era — together with you.<br><br>We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.<br><br>Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.<br><br>Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.<br><br>Responsibilities<br><br>Here, you'll be deeply involved in the entire journey of an enterprise AI product — from idea to launch:<br><br> Drive AI Agent product planning and design: shape core capabilities such as agent building from 0 to 1, turning cutting-edge technology into a genuinely usable product experience; Uncover the real needs of enterprise users: distill users' core pain points through interviews, data analysis, and behavioral insights, and drive them into the product; Build and continuously refine the evaluation system: create AI capability evaluation sets, keep track of product effectiveness and model performance, and use data to drive the iteration of both capability and experience; Explore AI application innovation: stay on top of industry trends and experiment with new approaches in office automation, knowledge management, content generation, and more — turning good ideas into real features.<br><br><br>Qualifications<br><br>Minimum Qualification<br><br> Currently pursuing a bachelor's degree or above; majors such as Computer Science, Artificial Intelligence, or Information Management preferred (strong hands-on AI experience from non-CS backgrounds is equally welcome); Clear logical thinking, self-driven, and user-value oriented; able to think from the user's perspective to solve problems, with strong communication and cross-team collaboration skills; Genuine passion for AI products and a habit of following the latest developments in the LLM / Agent space.<br><br><br>Preferred Qualification<br><br> Relevant internship or project experience in AI products; Familiar with AI / Agent tools such as Claude Code, Cursor, and Coze; hands-on experience building agents or AI applications, along with demos or a portfolio.<br><br><br>By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy<br><br>Job Information<br><br>About Us<br><br>Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.<br><br>Why Join Byte Dance<br><br>Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.<br><br>As Byte Dancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.<br><br>Diversity & Inclusion<br><br>Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Product Owner – Bancassurance will own and drive the <strong>end-to-end product lifecycle</strong> for Life and Non‑Life insurance products distributed through banking partners. This role sits at the intersection of <strong>insurance, banking, digital channels, and distribution</strong>, ensuring products are customer-centric, compliant, commercially viable, and easy to sell through bank channels.</p><br><p><strong>The Product Owner will work closely with bank stakeholders, underwriting, actuarial, operations, IT, digital, and compliance teams to define product vision, shape roadmaps, and deliver differentiated Bancassurance propositions across physical, digital, and hybrid channels.</strong></p><br><br><p><strong>What you will do</strong></p><br><p><strong>1. Product Vision &amp; Strategy (Bancassurance)</strong></p><ul><li><p>Define and articulate the <strong>product vision and roadmap</strong> for Life and Non‑Life Bancassurance offerings.</p></li><li><p>Align product strategy with bank partner priorities, insurer growth objectives, and customer needs.</p></li><li><p>Identify opportunities for cross-sell, upsell, bundling, and lifecycle-based propositions.</p></li><li><p>Continuously assess market trends, regulatory changes, and competitor offerings in the Bancassurance space.</p></li></ul><br><p><strong>2. Product Ownership &amp; Delivery</strong></p><ul><li><p>Act as the <strong>Product Owner within agile or hybrid delivery teams</strong>, owning epics, features, and product backlog.</p></li><li><p>Translate business needs into clear user stories, acceptance criteria, and prioritization decisions.</p></li><li><p>Balance speed-to-market with risk, compliance, operational readiness, and quality.</p></li><li><p>Own product releases end-to-end, from concept to launch and post-launch optimization.</p></li></ul><br><p><strong>3. Bank Partner &amp; Stakeholder Management</strong></p><ul><li><p>Serve as the primary product interface between the insurer and bank distribution teams.</p></li><li><p>Work closely with bank sales, product, digital, and operations teams to ensure alignment.</p></li><li><p>Incorporate bank feedback into product enhancements and roadmap prioritization.</p></li><li><p>Support co-creation initiatives with strategic bank partners.</p></li></ul><br><p><strong>4. Life &amp; Non‑Life Product Design</strong></p><ul><li><p>Own product design across:</p><ul><li><p><strong>Life</strong>: credit life, protection, term, savings-linked, and group products</p></li><li><p><strong>Non‑Life</strong>: motor, health, travel, home, and simplified SME products</p></li></ul></li><li><p>Ensure products are:</p><ul><li><p>Simple to explain and sell</p></li><li><p>Digitally enabled and process-light</p></li><li><p>Priced appropriately and actuarially sound</p></li></ul></li><li><p>Collaborate with underwriting and actuarial teams on coverage, pricing, and risk controls.</p></li></ul><br><p><strong>5. Digital &amp; Journey Enablement</strong></p><ul><li><p>Drive <strong>digital-first Bancassurance journeys</strong> across bank channels (branch, RM tools, online, mobile).</p></li><li><p>Partner with digital and IT teams to ensure smooth integration with bank systems and platforms.</p></li><li><p>Optimize onboarding, straight-through processing, policy issuance, renewals, and claims journeys.</p></li><li><p>Leverage APIs and reusable services to reduce customization per bank.</p></li></ul><br><p><strong>6. Compliance, Controls &amp; Governance</strong></p><ul><li><p>Ensure products and journeys are fully compliant with local regulations and bancassurance guidelines.</p></li><li><p>Work closely with legal, compliance, risk, and finance teams during product approvals.</p></li><li><p>Maintain clear documentation, product governance, and audit readiness.</p></li></ul><br><p><strong>7. Performance &amp; Continuous Improvement</strong></p><ul><li><p>Track product performance using KPIs such as conversion, attach rate, persistency, claims ratio, and NPS.</p></li><li><p>Use insights from data, customer feedback, and bank inputs to continuously improve products.</p></li><li><p>Support sales enablement with product training, sales materials, and clear propositions.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Bachelor’s degree in Business, Finance, Insurance, or a related field. Professional insurance qualifications are a plus. </p><p><strong>Experience </strong> 8–12+ years of experience in insurance product management or product ownership. Proven experience in Bancassurance distribution models. Strong exposure to both Life and Non‑Life insurance products. Hands-on experience working with agile delivery teams. Experience working closely with banks or financial institutions. <strong>What equips you for the role</strong> Skills &amp; Knowledge Strong understanding of bancassurance business models and economics. Solid grasp of insurance product structures, pricing drivers, and underwriting concepts. Experience with digital onboarding, STP, and customer journeys. Excellent stakeholder management and communication skills. Ability to prioritize competing demands and make outcome-driven trade-offs. Desired Attributes Strong customer and banker empathy. Commercial mindset with a focus on growth and profitability. Structured thinker who can simplify complexity. Confident decision-maker comfortable operating in ambiguity. Collaborative, credible, and execution-focused. What Success Looks Like Strong adoption and growth of Life &amp; Non‑Life products through bank channels. Simple, digital, and compliant products that are easy for banks to distribute. High partner satisfaction and strong long-term bank relationships. Measurable improvement in conversion, attachment, and customer experience. Product management seen as a value driver, not a bottleneck.</p><p></p></section>

<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Job Description</strong></p><br><p>IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.</p><br><p>At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><br><p>We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><br><p>By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.</p><br><p>We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.</p><br><p>If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.</p><br><br>Job Description<br><p>As our Director – Finance Tools, Process &amp; Systems, you will join the Corporate FP&amp;A team as a strategic leader driving the transformation of IFS's Finance tools, processes, data architecture and AI capability. This is a rare, high-impact role at the intersection of Finance, Technology, Data and AI created to act as the Finance technical expert on the enterprise-wide rollout of a next-generation, AI-enabled EPM platform, provide senior Finance input to the redesign of the Group's ERP and Finance data structures, champion the embedding of AI across planning and analysis, and over time assume ownership of the global FP&amp;A processes. You will work as an individual contributor with a clear mandate to assemble teams to deliver core projects and deliverables, and will operate as the bridge between Finance, Technology, Data and executive stakeholders, translating complex business requirements into scalable, system-enabled and AI-augmented operating models.</p><br><p><strong>Role Boundaries &amp; Interfaces</strong></p><br><p>This role has been carefully scoped to complement existing responsibilities within Corporate FP&amp;A, Accounting and IT. It is not a reporting role, an AI Business Unit role, or an EPM platform ownership role it is the Finance technical expert and governance leader that connects these disciplines.</p><br><p><strong>Key Responsibilities – EPM Programme Leadership</strong></p><br><ul><li>Act as Finance technical expert and delivery partner for the enterprise EPM platform, working alongside IT (as platform owner) to shape how the platform is designed, configured and deployed.</li><li>Lead vendor evaluation, selection, contracting and implementation partner management, including RFI, PoC, scoring, business case and Steering Committee governance.</li><li>Own the Finance requirements and future-state EPM solution design covering SaaS revenue (ARR/ACV/TCV), workforce and project cost planning, allocations, product/industry visibility, consolidation and AI-enabled scenario modelling.</li><li>Define the target planning operating model, integration architecture (ERP, GL, HCM, CRM, BI) and data model to ensure a single, governed version of the truth.</li><li>Drive user adoption, change management, training and continuous optimisation post go-live.</li><li>Establish and enforce Finance-side EPM governance, controls and release management standards in partnership with IT.</li></ul><p><strong>Key Responsibilities – AI Enablement &amp; Finance Innovation</strong></p><br><ul><li>Act as the AI champion within Corporate FP&amp;A, defining and executing the AI roadmap for planning, forecasting, reporting and process automation.</li><li>Embed AI-enabled forecasting, anomaly detection, driver-based scenario modelling and natural language query capabilities into the EPM and reporting stack.</li><li>Partner with the CIO, Data &amp; AI teams and Finance leadership to identify, prioritise and deliver high-value AI use cases in Finance without duplicating AI Business Unit product work.</li><li>Establish AI governance, model risk management, data quality and ethical use standards for Finance-owned AI applications.</li><li>Evaluate emerging AI and GenAI capabilities copilots, agentic AI, LLM-based analytics and intelligent automation and lead pilots to accelerate adoption where value is proven.</li><li>Build AI literacy across the FP&amp;A team through training, playbooks and hands-on enablement, creating an AI-fluent Finance organisation.</li></ul><p><strong>Key Responsibilities – ERP &amp; Finance Data Structure Redesign</strong></p><br><ul><li>Act as a senior Finance leader within the Group's ERP and Finance data architecture redesign programme, partnering with Group Reporting, Accounting, Technology and BI to redesign end-to-end data structures from GL through management, statutory and investor reporting.</li><li>Interface with Accounting on the governance of the Chart of Accounts, cost centre hierarchies, business unit, product, function, project and legal entity dimensions to enable clean GAAP-first reporting that reconciles to management views.</li><li>Partner with ERP and Data/BI platform owners to define a coherent data lineage from voucher row through GL cube, consolidation and reporting layer that is AI-ready and scalable.</li><li>Champion transaction-level data transparency and reduce reliance on downstream reporting workarounds.</li><li>Support governance for master data ownership, chart-of-accounts change control and attribute mapping across systems.</li></ul><p><strong>Key Responsibilities – Budget &amp; Forecast Process</strong></p><br><ul><li>Over time, assume end-to-end ownership of the global Budget and Forecast operating model process &amp; governance.</li><li>Drive continuous improvement in forecast accuracy, planning efficiency and stakeholder accountability, leveraging the new EPM platform, AI-enabled forecasting and redesigned data architecture.</li><li>Lead long-range planning, scenario modelling and AI-driven, driver-based planning enhancements as the platform matures.</li></ul><p><strong>Key Responsibilities – Leadership, Delivery &amp; Team Build-Out</strong></p><br><ul><li>Provide senior delivery leadership across concurrent transformation workstreams balancing strategic design authority with hands-on programme execution.</li><li>Represent Finance on the EPM Steering Committee and Finance data architecture steering forum.</li><li>Lead the interface with external consulting and implementation partners across the EPM and Finance data programmes, ensuring scope discipline, quality delivery and knowledge transfer.</li><li>Influence senior stakeholders including the CFO, VP Corporate FP&amp;A, VP Group Reporting, Head of Accounting, CIO and Business Unit CFOs to secure alignment and pace.</li></ul><p><strong>Requirements</strong></p><br><ul><li>Extensive experience leading enterprise Finance transformation programmes within the software industry SaaS or subscription-based businesses strongly preferred.</li><li>Business-wide transformation experience within a global software business is essential.</li><li>Proven track record leading at least one end-to-end EPM platform selection and implementation (e.g., OneStream, Pigment, Anaplan, Oracle EPM, Workday Adaptive, SAP BPC) at scale.</li><li>Demonstrated experience embedding AI and GenAI capabilities into Finance processes, EPM platforms or reporting stacks.</li><li>Strong AI fluency familiarity with modern AI/GenAI tooling (copilots, LLMs, agentic AI, ML-based forecasting), data science fundamentals and applied use cases in Finance.</li><li>Track record of driving AI adoption at scale within a Finance function.</li><li>Direct experience redesigning ERP-linked data structures, Charts of Accounts, cost centre hierarchies and management reporting architectures within complex global environments.</li><li>Consulting background Big 4 (Deloitte, EY, PwC, KPMG), Accenture, IBM or equivalent with a Finance Transformation, EPM or Enterprise Performance practice pedigree preferred.</li><li>Strong balance of technical depth (data models, integration architecture, systems design, EPM configuration, AI/ML solution design) and delivery leadership (programme management, governance, stakeholder influence, change management).</li><li>Proven experience leading external consulting and implementation partners on major transformation programmes.</li><li>Deep understanding of SaaS metrics ARR, ACV, TCV, NRR, GRR and how they flow through planning, GL and reporting layers.</li><li>Experience operating in matrixed global organisations, engaging effectively with CFO-level and executive stakeholders.</li><li>Excellent communication and influencing skills, with the ability to translate complex technical and AI concepts into clear business outcomes.</li></ul><br>Qualifications<br><ul><li>Degree-level qualification in Finance, Accounting, Business, Engineering, Computer Science, Data Science or a related discipline.</li><li>Professional qualification (ACA, ACCA, CIMA, CPA), MBA, EPM implementation credentials or AI/ML certifications viewed favourably.</li><li>Fluent business English required.</li></ul><br>Additional Information<br><ul><li>A persistent nature and a willingness to understand and overcome operational challenges/obstacles.</li><li>Ability to understand processes and challenges and effectively communicate internally.</li><li>Ability to understand internal processes and navigate&nbsp;effectively.</li><li>Previous experience in a multinational technology company would be an advantage</li></ul><br><br> </div>

Job Summary<br><br> The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives. The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products. This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.<br><br>Key Responsibilities<br><br>Strategy<br><br> Drive the Global Implementation and Cash Client Service Group Strategy within respective Cluster/Country, includes identifying and/or creating opportunities to uplift and/or re-establish the profile/identity of the Global Implementation and Cash Client Service Group team Ensure active engagement and ongoing alignment with the wider TB business strategy & priorities Build in sustainability when developing frameworks and/or redesigning processes, systems, and operating models Collaboratively design a suite of capabilities and services in line with respective client tiering, participation for bespoke services in collaboration with partners Lead the roll-out of Client Implementation and Cash Client Service Group Harmonization Fronting client conversations (Treasury, CFO above) on key pitches to driver overall TB proposition Drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions Develop regular connect sessions with clients as part of building client relationships, including actively participating in various client forums/events/conferences, strategic discussions, etc. Develops, owns, and drives strategic plan/roadmap of client deal management within respective Cluster/Country, ensuring alignment with overall TB Groups and respective Cluster/Country strategies Drives strategic plan/roadmap of client deal management<br><br>Business<br><br> Drive a continuous improvement model; with the aim to drive efficiency and simplified client experience, ensuring appropriate implementation model is “fit” for clients + TB business priorities, etc.; Including: Client engagement model to mirror client organizations, Harmonization and alignment across partner groups etc. Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders. Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums. Provide expertise advice for change/ transition management for Implementation Proactively identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners Identify opportunities to improve existing operating model, including the current resourcing, location and client footprint strategy aligned with implementation structure Develop an approach to build bench strength within the respective Cluster/Country Drive succession planning to actively manage attrition Actively managing costs; including identifying opportunities to reduce costs Actively drive the management of team productivity and capacity in relation to onshore and offshore activities Represent Implementation in Management forums; clearly articulate achievements (including landmark deals), product/client feedback, key challenges, etc. to help drive visibility of the Implementation team across the business<br><br>Processes<br><br> Ensures effective and disciplined usage of the Implementation Management system for self and team Has product knowledge in both cash, trade and other TB products in scope Drive overall Client + Project Management discipline, including effective usage of tools and systems, ensuring trusted and accurate data for reporting, and planning purposes, including oversight of key deals turnaround times management and feedback loops to business / support partners Active engagement in key RFP and provide guidance to Implementation managers in providing RFP/RFI responses on the implementation component as part of the Deal team Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements Develop and nurture client relationships to ensure the products and services remain aligned to client needs Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development. Oversee the overall Project Management of the end-to-end implementation cycle of key deals (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding) Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training Seamlessly transition the implemented product and services to service teams for BAU client servicing Drive focus on sustainability when considering Implementation’s global strategy, processes, systems, and operating model, as well as in delivering the implementation Work with Technology and Operations to design and implement platforms / ecosystem to support TB products Understand and utilize emerging technologies and innovations to improve product offerings and meet evolving client needs Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience for the clients Adopt emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes Constructively drives an integrated approach with partners to capture client feedback opportunities Drive post implementation activities, including: Post Implementation Surveys Sharing constructive client feedback with relevant partners Utilising feedback to continuously improve our implementation quality and cycle times Monitor, track, and resolve client service issues through structured service management practices. Participate in regular service review meetings and ensure agreed actions are completed. Maintain accurate client service issue logs and drive timely resolution of identified concerns. Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes. Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders. Ensure client complaints are logged and managed in line with the Bank's Complaints Policy. Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance. Help drive sustainability when considering processes, systems, and operating model Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify/improve business processes<br><br>People & Talent<br><br> Create a safe, inclusive, and collaborative environment for all team members Promote growth and development and ensure team members have active development/growth plans Encourage open and regular transparent conversations, including two-way feedback loops Provide ongoing mentorship and guidance Ensure appropriate succession plans are in place Adopt and drive a data driven culture Create a culture of trust and continuous learning mindset Encourage an environment of high performance, growth, and career mobility Create internal identity/visibility and actively participate in external awards/surveys Foster effective leadership at every level Develop, own and drive diversity and inclusion Create training plans to build on technical competencies for effective project management Foster a safe environment to encourage team members to be brave and speak out<br><br>Risk Management<br><br> Collaboratively drive a holistic data management framework for Implementation and Cash Client Service system, driving a consistent definition and usage of attributes and reference data across all Clusters, including proactively addressing data quality issues Ensure adherence to all local regulatory, legal and compliance requirements Adherence to all bank’s policy and standards, including e Learning courses for entire team Effective governance of business controls; including developing new business controls if gaps are identified Proactive risk management; includes delivery + operational risks Chair Cluster/Country Implementation Governance forums; drive key discussion points on deal status alignment (F2B), openly discuss issues and collaboratively solve issues where possible Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management<br><br>Governance<br><br> Adherence to all bank’s policy and standards, including e Learning courses for direct reports (where applicable) Ensure implementation governance controls are properly executed by the teams Assist with the governance of business controls; including identifying opportunities to develop new business controls Participate in Cluster/Country Implementation Governance forums to support Cluster Head/Lead and/or Country Head/Lead<br><br>Regulatory & Business Conduct<br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.) Keep abreast with changing regulatory requirements and provide advisory support to clients Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Completion of all mandatory risk and compliance training including e-learning within stated timeframes<br><br>Key stakeholders<br><br>Internal<br><br> Global & Cluster Implementation Heads, Program Execution Head Transaction Banking Sales and Coverage MT and directs Transaction Banking MT and directs Cluster and Country MT COO and directs Service MT and directs DCS MT and directs Technology delivery teams MT and directs (PSS, etc.)<br><br>External<br><br> Treasury Senior Stakeholders Client Senior Stakeholders (all segments) Third Party Providers<br><br>Skills And Experience<br><br> Application Programming Interfaces (APIs) Client experience, behaviours and preferences Operational Risk Change/ Project Management System and technology integration Communication & Presentation skills Stakeholder Management Strategic Thinking<br><br>Qualifications<br><br> 15+ years of banking and finance industry experience or similar industry 15+ years’ experience in Client Implementation with strong delivery focus Has strong project management disciplines Extensive knowledge in API, system and technology integrations, and Transaction Banking products Creative problem-solver with a strategic mindset Outstanding written and verbal communication skills, including presentation skills Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external) Experience in managing a team where team members are in multiple countries Proven track record of successfully delivering large, complex, and cross-border deals PMP certification is a plus<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.</span><br><span>• &nbsp; &nbsp;This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. &nbsp;Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Drive the Global Implementation and Cash Client Service Group Strategy within respective Cluster/Country, includes identifying and/or creating opportunities to uplift and/or re-establish the profile/identity of the Global Implementation and Cash Client Service Group team&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure active engagement and ongoing alignment with the wider TB business strategy &amp; priorities</span><br><span>• &nbsp; &nbsp;Build in sustainability when developing frameworks and/or redesigning processes, systems, and operating models</span><br><span>• &nbsp; &nbsp;Collaboratively design a suite of capabilities and services in line with respective client tiering, participation for bespoke services in collaboration with partners</span><br><span>• &nbsp; &nbsp;Lead the roll-out of Client Implementation and Cash Client Service Group Harmonization&nbsp;</span><br><span>• &nbsp; &nbsp;Fronting client conversations (Treasury, CFO above) on key pitches to driver overall TB proposition</span><br><span>• &nbsp; &nbsp;Drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions&nbsp;</span><br><span>• &nbsp; &nbsp;Develop regular connect sessions with clients as part of building client relationships, including actively participating in various client forums/events/conferences, strategic discussions, etc.</span><br><span>• &nbsp; &nbsp;Develops, owns, and drives strategic plan/roadmap of client deal management within respective Cluster/Country, ensuring alignment with overall TB Groups and respective Cluster/Country strategies</span><br><span>• &nbsp; &nbsp;Drives strategic plan/roadmap of client deal management&nbsp;</span></p><br><br> <br><p><span><strong>Business</strong></span><br><span>• &nbsp; &nbsp;Drive a continuous improvement model; with the aim to drive efficiency and simplified client experience, ensuring appropriate implementation model is “fit” for clients + TB business priorities, etc.; Including: Client engagement model to mirror client organizations, Harmonization and alignment across partner groups etc.</span><br><span>• &nbsp; &nbsp;Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders.</span><br><span>• &nbsp; &nbsp;Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums.</span><br><span>• &nbsp; &nbsp;Provide expertise advice for change/ transition management for Implementation</span><br><span>• &nbsp; &nbsp;Proactively identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners</span><br><span>• &nbsp; &nbsp;Identify opportunities to improve existing operating model, including the current resourcing, location and client footprint strategy aligned with implementation structure</span><br><span>• &nbsp; &nbsp;Develop an approach to build bench strength within the respective Cluster/Country</span><br><span>• &nbsp; &nbsp;Drive succession planning to actively manage attrition</span><br><span>• &nbsp; &nbsp;Actively managing costs; including identifying opportunities to reduce costs</span><br><span>• &nbsp; &nbsp;Actively drive the management of team productivity and capacity in relation to onshore and offshore activities&nbsp;</span><br><span>• &nbsp; &nbsp;Represent Implementation in Management forums; clearly articulate achievements (including landmark deals), product/client feedback, key challenges, etc. to help drive visibility of the Implementation team across the business</span></p><br><br> <br><p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Ensures effective and disciplined usage of the Implementation Management system for self and team</span><br><span>• &nbsp; &nbsp;Has product knowledge in both cash, trade and other TB products in scope</span><br><span>• &nbsp; &nbsp;Drive overall Client + Project Management discipline, including effective usage of tools and systems, ensuring trusted and accurate data for reporting, and planning purposes, including oversight of key deals turnaround times management and feedback loops to business / support partners</span><br><span>• &nbsp; &nbsp;Active engagement in key RFP and provide guidance to Implementation managers in providing RFP/RFI responses on the implementation component as part of the Deal team</span><br><span>• &nbsp; &nbsp;Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs&nbsp;</span><br><span>• &nbsp; &nbsp;Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements&nbsp;</span><br><span>• &nbsp; &nbsp;Develop and nurture client relationships to ensure the products and services remain aligned to client needs</span><br><span>• &nbsp; &nbsp;Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.</span><br><span>• &nbsp; &nbsp;Oversee the overall Project Management of the end-to-end implementation cycle of key deals (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)</span><br><span>• &nbsp; &nbsp;Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training</span><br><span>• &nbsp; &nbsp;Seamlessly transition the implemented product and services to service teams for BAU client servicing</span><br><span>• &nbsp; &nbsp;Drive focus on sustainability when considering Implementation’s global strategy, processes, systems, and operating model, as well as in delivering the implementation</span><br><span>• &nbsp; &nbsp;Work with Technology and Operations to design and implement platforms / ecosystem to support TB products</span><br><span>• &nbsp; &nbsp;Understand and utilize emerging technologies and innovations to improve product offerings and meet evolving client needs</span><br><span>• &nbsp; &nbsp;Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience for the clients&nbsp;</span><br><span>• &nbsp; &nbsp;Adopt emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes</span></p><br><br> <br><p><span>• &nbsp; &nbsp;Constructively drives an integrated approach with partners to capture client feedback opportunities&nbsp;</span><br><span>• &nbsp; &nbsp;Drive post implementation activities, including:</span><br><span>o &nbsp; &nbsp;Post Implementation Surveys</span><br><span>o &nbsp; &nbsp;Sharing constructive client feedback with relevant partners</span><br><span>o &nbsp; &nbsp;Utilising feedback to continuously improve our implementation quality and cycle times</span><br><span>• &nbsp; &nbsp;Monitor, track, and resolve client service issues through structured service management practices.</span><br><span>• &nbsp; &nbsp;Participate in regular service review meetings and ensure agreed actions are completed.</span><br><span>• &nbsp; &nbsp;Maintain accurate client service issue logs and drive timely resolution of identified concerns.</span><br><span>• &nbsp; &nbsp;Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes.</span><br><span>• &nbsp; &nbsp;Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders.</span><br><span>• &nbsp; &nbsp;Ensure client complaints are logged and managed in line with the Bank's Complaints Policy.</span><br><span>• &nbsp; &nbsp;Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance.</span><br><span>• &nbsp; &nbsp;Help drive sustainability when considering processes, systems, and operating model</span><br><span>• &nbsp; &nbsp;Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs</span><br><span>• &nbsp; &nbsp;Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify/improve business processes</span></p><br><br> <br><p><span><strong>People &amp; Talent</strong></span><br><span>• &nbsp; &nbsp;Create a safe, inclusive, and collaborative environment for all team members</span><br><span>• &nbsp; &nbsp;Promote growth and development and ensure team members have active development/growth plans</span><br><span>• &nbsp; &nbsp;Encourage open and regular transparent conversations, including two-way feedback loops</span><br><span>• &nbsp; &nbsp;Provide ongoing mentorship and guidance&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure appropriate succession plans are in place</span><br><span>• &nbsp; &nbsp;Adopt and drive a data driven culture</span><br><span>• &nbsp; &nbsp;Create a culture of trust and continuous learning mindset</span><br><span>• &nbsp; &nbsp;Encourage an environment of high performance, growth, and career mobility</span><br><span>• &nbsp; &nbsp;Create internal identity/visibility and actively participate in external awards/surveys</span><br><span>• &nbsp; &nbsp;Foster effective leadership at every level</span><br><span>• &nbsp; &nbsp;Develop, own and drive diversity and inclusion&nbsp;</span><br><span>• &nbsp; &nbsp;Create training plans to build on technical competencies for effective project management</span><br><span>• &nbsp; &nbsp;Foster a safe environment to encourage team members to be brave and speak out</span></p><br><br> <p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Collaboratively drive a holistic data management framework for Implementation and Cash Client Service system, driving a consistent definition and usage of attributes and reference data across all Clusters, including proactively addressing data quality issues</span><br><span>• &nbsp; &nbsp;Ensure adherence to all local regulatory, legal and compliance requirements</span><br><span>• &nbsp; &nbsp;Adherence to all bank’s policy and standards, including eLearning courses for entire team</span><br><span>• &nbsp; &nbsp;Effective governance of business controls; including developing new business controls if gaps are identified</span><br><span>• &nbsp; &nbsp;Proactive risk management; includes delivery + operational risks</span><br><span>• &nbsp; &nbsp;Chair Cluster/Country Implementation Governance forums; drive key discussion points on deal status alignment (F2B), openly discuss issues and collaboratively solve issues where possible</span><br><span>• &nbsp; &nbsp;Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management</span></p><br><br> <br><p><span><strong>Governance</strong></span><br><span>• &nbsp; &nbsp;Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)</span><br><span>• &nbsp; &nbsp;Ensure implementation governance controls are properly executed by the teams</span><br><span>• &nbsp; &nbsp;Assist with the governance of business controls; including identifying opportunities to develop new business controls&nbsp;</span><br><span>• &nbsp; &nbsp;Participate in Cluster/Country Implementation Governance forums to support Cluster Head/Lead and/or Country Head/Lead</span><br><br><span><strong>Regulatory &amp; Business Conduct</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)</span><br><span>• &nbsp; &nbsp;Keep abreast with changing regulatory requirements and provide advisory support to clients</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Completion of all mandatory risk and compliance training including e-learning within stated timeframes</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• &nbsp; &nbsp;Global &amp; Cluster Implementation Heads, Program Execution Head</span><br><span>• &nbsp; &nbsp;Transaction Banking Sales and Coverage MT and directs</span><br><span>• &nbsp; &nbsp;Transaction Banking MT and directs</span><br><span>• &nbsp; &nbsp;Cluster and Country MT</span><br><span>• &nbsp; &nbsp;COO and directs</span><br><span>• &nbsp; &nbsp;Service MT and directs</span><br><span>• &nbsp; &nbsp;DCS MT and directs</span><br><span>• &nbsp; &nbsp;Technology delivery teams MT and directs (PSS, etc.)</span></p><br><br> <p><span>External</span><br><span>• &nbsp; &nbsp;Treasury Senior Stakeholders</span><br><span>• &nbsp; &nbsp;Client Senior Stakeholders (all segments)</span><br><span>• &nbsp; &nbsp;Third Party Providers</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Application Programming Interfaces (APIs)</span><br><span>• &nbsp; &nbsp;Client experience, behaviours and preferences</span><br><span>• &nbsp; &nbsp;Operational Risk</span><br><span>• &nbsp; &nbsp;Change/ Project Management</span><br><span>• &nbsp; &nbsp;System and technology integration</span><br><span>• &nbsp; &nbsp;Communication &amp; Presentation skills</span><br><span>• &nbsp; &nbsp;Stakeholder Management</span><br><span>• &nbsp; &nbsp;Strategic Thinking</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;15+ years of banking and finance industry experience or similar industry</span><br><span>• &nbsp; &nbsp;15+ years’ experience in Client Implementation with strong delivery focus&nbsp;</span><br><span>• &nbsp; &nbsp;Has strong project management disciplines</span><br><span>• &nbsp; &nbsp;Extensive knowledge in API, system and technology integrations, and Transaction Banking products</span><br><span>• &nbsp; &nbsp;Creative problem-solver with a strategic mindset&nbsp;</span><br><span>• &nbsp; &nbsp;Outstanding written and verbal communication skills, including presentation skills</span><br><span>• &nbsp; &nbsp;Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset</span><br><span>• &nbsp; &nbsp;Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)</span><br><span>• &nbsp; &nbsp;Experience in managing a team where team members are in multiple countries</span><br><span>• &nbsp; &nbsp;Proven track record of successfully delivering large, complex, and cross-border deals</span><br><span>• &nbsp; &nbsp;PMP certification is a plus</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li><p>Ability to arrange vehicles for staff deployment, interviews, office requirements, urgent requests, and new site mobilization. Ability to conduct site surveys and assess transport requirements.</p></li><li><p>Basic knowledge of vehicle maintenance, repairs, accident handling, garage coordination, vehicle inspections, registration/passing, renewal, branding, and RTA/CID-related processes.</p></li><li><p>Ability to allocate tasks to drivers and operational staff, follow up on completion, manage urgent deployment requirements, and coordinate with site teams.</p></li><li><p>strong Excel and data-entry skills for attendance records, driver deployment records, lease invoices, Salik, traffic fines, petty cash, fuel charges, and monthly reports.</p></li><li><p>Ability to verify traffic fines, identify vehicle users, maintain office vehicle logbooks, and coordinate fine recovery or clarification with users </p></li><li><p>Knowledge of vehicle safety inspections, accident reporting, safe driving requirements, roadworthiness checks, company policies, and traffic regulations.</p></li><li><p>Clear communication with drivers, garages, RTA/Traffic Department, internal departments, vendors, and client/site representatives</p></li><li><p>Ability to respond quickly to breakdowns, accidents, urgent vehicle requests, deployment changes, and operational escalations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Fleet Operation experience.</p></li><li><p>Must have valid UAE driving license.</p></li><li><p>Data entry and computer skills.</p></li></ul><p></p></section>

About Versatile Group<br>Versatile Group is one of Australia's fastest-growing integrated property and construction groups, delivering projects across residential, mixed-use, defence, education, and commercial sectors. Driven by excellence, innovation, and accountability, we're challenging traditional construction methods through our vertically integrated delivery model and trusted partner network. As we continue our international growth journey, we're seeking talented people who want to make an impact and grow with us.<br>The Opportunity<br>We're looking for a motivated and customer-focused IT Support Officer to join our growing IT team based in Dubai. Reporting to the IT Systems Lead, you'll provide first-level IT support across our UAE operations, including Dubai and Saudi Arabia, while also supporting our Australian offices. You'll play an important role in ensuring our people have reliable access to the technology, systems, and tools they need to perform at their best.<br>This is an exciting opportunity for an IT professional with at least 2 years' experience who enjoys solving technical challenges, working with modern Microsoft technologies, and delivering exceptional customer service in a fast-paced, collaborative environment.<br>Key Responsibilities<br>Provide first-level IT support across Microsoft 365 and a range of business-critical Saa S applications. Log, prioritise and manage incidents and service requests using Jira, ensuring timely resolution and escalation where required. Troubleshoot and resolve Windows desktop, hardware, software and user access issues. Manage the user lifecycle, including onboarding, offboarding, account provisioning, permissions and device deployment. Support the administration of Microsoft 365 services, including Entra ID, Exchange Online, Share Point, Teams and Intune. Maintain clear communication with employees and stakeholders regarding support requests and issue resolution. Develop and maintain IT documentation, user guides and operational support procedures. Identify opportunities to improve support processes, documentation and the overall user experience. Collaborate with the wider IT team to deliver consistent, high-quality support across multiple business locations.<br>About You<br>You're a proactive and service-oriented IT professional who enjoys helping people and solving problems. You thrive in a dynamic environment, communicate effectively with both technical and non-technical users, and are always looking for ways to improve systems and processes.<br>You'll Bring<br>Minimum 2 years' experience in an IT Support, Service Desk or Desktop Support role. Strong customer service and communication skills. Experience supporting Windows operating systems and end-user devices. Working knowledge of Microsoft 365 technologies, including Entra ID, Exchange Online, Share Point, Teams and Intune. Understanding of networking fundamentals and IT security best practices. Experience using ticketing systems such as Jira. Strong analytical, troubleshooting and critical thinking skills. A proactive mindset with excellent organisational and time management skills. A valid driver's licence and access to a vehicle for onsite support.<br>Working Hours<br>Full-time, office-based role. Monday to Friday, 7:00am – 4:00pm. Participation in an on-call support roster for Saudi Arabia on weekends.<br>Why Join Versatile Group?<br>Join one of Australia's fastest-growing property and construction groups with an expanding international footprint. Be part of a collaborative and supportive IT team that values innovation and continuous improvement. Gain exposure to modern Microsoft cloud technologies and enterprise IT environments. Work across multiple business functions and international offices, supporting teams in the UAE, Saudi Arabia and Australia. Build your technical expertise while contributing to meaningful projects and business growth. Enjoy opportunities for professional development and career progression within a growing organisation.<br>If you're passionate about technology, enjoy delivering exceptional customer service, and want to build your career within a growing international business, we'd love to hear from you.<br>Apply now and become part of the Versatile Group growth story.

At Julphar, we are on a journey of culture transformation & our mission is to provide a better quality of life for the entire family by delivering best in class solutions and real value with compassion and professionalism.<br><br>Our core values: Respect, Collaboration, innovation, Integrity and Compassion - Combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to make a positive impact on the lives of the patients we serve, enable Talents , create a healthy work environment, and accomplish our goals through world-class research and with the compassion and commitment of our employees.<br><br>Job Description<br><br>Responsible for the Purchase orders creation and Validation for all Pharmaceutical raw materials requirements as per Julphar approved Vendor list. P. O creation for Commercials along with Finished products. The role holder responsibilities ensuring that the purchased products and materials meet specific specifications, negotiating purchase terms, and evaluating supplier performance. Responsible for ensuring timely deliveries and resolving any supply issues or discrepancies or till payments to vendor. Complete P-P responsibilities. Monitoring the Day-to-day PR’s and deliveries across the Department. Responsible for all procurement Key performance indicator reporting along with continuous improvement framework for procurement operation.<br><br>Core Competency <br><br>Accountability & ownership. Excellent understanding of Pharmaceutical Business with strong negotiation skills. Must have a solution-centric mind to understand issues and solve them within a stipulated time frame, ability to understand new issues quickly and make decisions along with Cost Consciousness, has the understanding on how to align resources and manage others to achieve desired results. Ability to prioritize. Should have multi-task orientation and work effectively and efficiently. Organized professional, self-motivated to learn new systems and implement them at the workplace. Open mindset for changes in the process/System and adaptability. Good Command over written and oral communications<br><br>Qualification/Functional Knowledge<br><br>Bachelor’s Degree in Pharmaceutical Science. Minimum 5 years Supply Chain Experience, preferably in Pharmaceutical industry. Procurement or Supply Chain Certification is a plus. Good User of MS Office, SAP, and other related Applications. Strong analytical skills with proficiency in data analysis tools and techniques. Good Negotiation skills. Excellent communication skills to convey complex concepts to diverse audiences. Collaborative mindset with the ability to work across functions and levels. Proficiency in procurement software and tools / SAP Ariba is a plus.<br><br>We value people from different backgrounds. Could this be your story? Apply today or visit www. Julphar.net to read more about us and the journey of Julphar