Jobs In Al Rigga

0 to 0 years Bayt

HR Manager

On-site - UAE 4 July 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Code: 353/001/442 Industry: 3PL / Logistics & Transportation We are seeking an experienced HR Manager to lead and oversee all human resources functions within a fast-paced logistics and transportation environment. The role is responsible for managing workforce operations, ensuring compliance with UAE labor regulations, overseeing employee relations, and driving operational excellence across blue-collar and white-collar workforces. The ideal candidate will have extensive experience managing large workforces within the logistics, delivery, transportation, FMCG, or manpower outsourcing sectors and possess strong leadership and problem-solving skills. This HR Manager Job in Abu Dhabi is an excellent opportunity for professionals looking to contribute to a dynamic and rapidly growing organization. HR Department Leadership & Supervision <ul><li>Supervise and manage all activities of the HR department.</li><li>Assign tasks, set priorities, and monitor the performance of HR team members.</li><li>Ensure HR team compliance with company policies, timelines, and quality standards.</li><li>Act as the final internal checkpoint before HR matters are escalated to management.</li></ul>Workforce HR Operations <ul><li>Oversee end-to-end HR operations for riders, drivers, and white-collar employees.</li><li>Ensure the proper execution of recruitment and onboarding activities.</li><li>Maintain employee documentation and personnel records.</li><li>Coordinate medical insurance administration.</li><li>Manage employee leave and workforce status tracking.</li><li>Handle disciplinary actions and employee investigations.</li><li>Ensure no operational disruption occurs due to HR delays.</li></ul>Payroll & Workforce Administration <ul><li>Oversee payroll coordination, including overtime calculations, deductions, and incentive administration.</li><li>Monitor employee attendance and workforce data.</li><li>Manage accommodation and transportation coordination for employees where applicable.</li><li>Ensure accurate HR reporting and workforce administration.</li></ul>Compliance & Legal Oversight <ul><li>Ensure full compliance with UAE Labor Law and MOHRE regulations.</li><li>Oversee compliance with WPS governance requirements.</li><li>Ensure compliance with medical insurance requirements and statutory obligations.</li><li>Lead and manage MOHRE inspections, audits, and investigations.</li></ul>Performance Management & Reporting <ul><li>Track and monitor KPIs such as attendance, productivity, punctuality, and operational performance.</li><li>Analyze workforce data and provide recommendations for process improvements and workforce optimization.</li><li>Prepare HR reports and management updates as required.</li></ul>Leadership & Continuous Improvement <ul><li>Lead and develop HR coordinators and operational teams.</li><li>Promote a process-driven and performance-oriented culture.</li><li>Drive operational improvements and implement HR best practices.</li><li>Support the business in a fast-paced startup environment and adapt to changing business requirements.</li></ul> <ul><li>Bachelor's Degree in Human Resources, Business Administration, or a related field.</li><li>Minimum 3 years of UAE experience managing large blue-collar workforces, preferably within logistics, delivery services, transportation, FMCG, manpower outsourcing, or similar high-volume environments.</li><li>Experience managing riders or a workforce of approximately 500 blue-collar employees will be an advantage.</li><li>Strong knowledge of UAE Labor Law, MOHRE regulations, and WPS requirements.</li><li>Experience in payroll coordination, including overtime, deductions, and incentive management.</li><li>Experience handling disciplinary cases, investigations, and employee relations matters.</li><li>Strong knowledge of HRMS and attendance management systems.</li><li>Advanced proficiency in Microsoft Excel and Google Sheets.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Excellent organizational and analytical abilities.</li><li>Ability to work effectively in a fast-paced startup environment.</li><li>Strong communication skills in English; Arabic language skills will be an advantage.</li><li>Energetic, proactive, and able to manage multiple priorities effectively.</li></ul> Please visit our jobs page to check out our current list of jobs in UAE and across the world. Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities. Subscribe to our LinkedIn newsletter for weekly job updates. </div>

0 to 0 years Bayt

Housekeeping Manager

On-site - UAE 11 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team. This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property. This is more than a housekeeping leadership role. InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality. Why This Role MattersLuxury begins with exceptional housekeeping. As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance. Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance. Lead the Standards That Define LuxuryYou will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards. From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence. What We'll Support You to Do• Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property. • Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture. • Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives. • Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities. The GigReporting directly to the Cluster General Manager & Director of Rooms, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay. • The Opportunity: Lead one of the property's most visible operational departments within a luxury residential hospitality environment. • The Strategy: Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services. • The Impact: Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation. You will collaborate closely with Front Office, Engineering, Food & Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property. Stay HumanAt InterContinental, hospitality is about people. This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care. Your Day-to-DayNo two days are the same; your responsibilities will include, but are not limited to: Housekeeping Operations• Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces. • Ensure all areas consistently meet InterContinental brand standards and luxury expectations. • Conduct regular inspections and implement quality improvement initiatives. • Monitor cleanliness, maintenance concerns, and presentation standards throughout the property. • Coordinate deep cleaning and preventive housekeeping programs. Leadership & Team Development• Lead, motivate, coach, and develop housekeeping colleagues and supervisors. • Recruit, onboard, train, and retain high-performing team members. • Conduct performance evaluations and support career development planning. • Foster a positive, inclusive, and service-focused team culture. • Promote employee engagement and recognition initiatives. Guest Experience• Ensure guest rooms are prepared to the highest standards prior to arrival. • Respond promptly and professionally to guest feedback and housekeeping requests. • Support VIP arrivals, long-stay guests, and special requests. • Partner with Front Office to deliver seamless arrival and departure experiences. • Drive continuous improvement through guest satisfaction feedback. Operational & Financial Management• Prepare departmental schedules aligned with business demands. • Manage departmental budgets while maintaining productivity and service quality. • Monitor linen, uniforms, guest supplies, and housekeeping inventories. • Control departmental expenses and minimize waste. • Ensure effective purchasing and inventory management processes. Cross-Department Collaboration• Work closely with Front Office, Engineering, Security, Laundry, and Food & Beverage teams. • Coordinate room availability and maintenance priorities. • Support major events, VIP visits, and operational projects. • Ensure effective communication across all operational departments. Quality, Safety & Compliance• Maintain compliance with IHG brand standards, policies, and operating procedures. • Ensure compliance with health, safety, hygiene, and security regulations. • Lead housekeeping audits and quality assurance inspections. • Maintain accurate departmental documentation and operational reports. • Promote sustainability initiatives and environmentally responsible housekeeping practices. What Success Looks Like• Outstanding cleanliness and quality inspection scores. • High guest satisfaction relating to housekeeping services. • Strong colleague engagement and team retention. • Effective departmental cost control and productivity performance. • Excellent collaboration across operational departments. • Consistent compliance with IHG luxury brand standards. Who This Role Is Perfect For• Experienced housekeeping leader passionate about luxury hospitality. • Inspirational people manager committed to developing high-performing teams. • Operationally focused professional with strong commercial awareness. • Detail-oriented leader who drives quality and consistency. • Collaborative manager who builds strong cross-functional relationships. • Service-focused hospitality professional who leads by example. What We Need From YouIdeally, you bring some (or all) of the following: Education• Degree or Diploma in Hospitality Management or related field preferred. Experience• Minimum 5–7 years of progressive Housekeeping leadership experience. • Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences. • Experience managing large housekeeping teams and departmental budgets. • Strong knowledge of Opera PMS and housekeeping management systems. • GCC/UAE hospitality experience preferred. Personal Attributes• Exceptional leadership and people development skills. • Strong organisational and operational management abilities. • Excellent communication and stakeholder management skills. • High attention to detail and commitment to quality. • Financial and commercial awareness. • Ability to perform effectively in a dynamic luxury hospitality environment. • Passion for continuous improvement and service excellence. What You Can Expect from UsAt InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We foster a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well—both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace. Ready to Lead Housekeeping Excellence?If you don't meet every requirement but believe you bring the right leadership, operational expertise, and passion for hospitality, we'd still love to hear from you. Join us and help shape exceptional luxury residential experiences in Dubai—where your leadership, attention to detail, and commitment to excellence ensure every guest enjoys the comfort, care, and quality that define InterContinental. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

Full Time 0 to 0 years LinkedIn

IT Support Engineer

On-site - UAE - Abu Dhabi Emirate 19 hours ago

Sales

Areas of Responsibility & Scope: Infrastructure & Network - Network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordination Servers & Virtualization - Windows servers, VMware ESXi/v Sphere/v Center, VM performance and capacity Backup & Recovery - Veeam backup monitoring, failed jobs, recovery coordination and licensing Microsoft Infrastructure - Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and Azure Healthcare – VRepro / EMR - Technical support, performance/disconnection issues and vendor coordination Healthcare – Malaffi / HL7- HL7/PPR integration monitoring, troubleshooting and vendor coordination Cybersecurity - Forti Gate, endpoint security, MFA/Forti Token and security vendor coordination ADHICS - Compliance Audit findings, remediation, evidence and vendor coordination Telephony – Yeastar / Yealink- PBX and IP phone monitoring, configuration and troubleshooting Sound System - Monitoring, troubleshooting and vendor coordination Access Door System - Monitoring, user/access updates and troubleshooting User Support - Hardware, software, network, printer and access troubleshooting Vendor Management - Vendor coordination, quotations, proposals, support tickets and AMC follow-up IT Procurement & Budget - Technical specifications, BOQ, quotation review, procurement and forecasting IT Projects - Planning, technical requirements, implementation, testing and vendor coordination Licenses & Contracts - Microsoft, Fortinet, VMware, Veeam, security, AMC and other renewals Technical Knowledge:End user support onsite at the client sites. Excellent knowledge on MS Windows 10, 11 operating systems. Knowledge on installation & configuration of Applications like Autodesk, Auto CAD and Architecture Software Applications. Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. Hands on experience and knowledge on RAID configurations. Knowledge on Server Migration for 2012 to 2022. Knowledge on Widows Server Clustering. Knowledge of troubleshooting IOS & MAC systems. Installation & troubleshooting or MS Office products. Strong troubleshooting knowledge of Outlook, Email issues. Strong Knowledge and experience on O365 Management Portal. Knowledge and experience on Share Point and One Drive. Knowledge and experience on Email Hosting Migrations, DNS Management. Knowledge on MS Azure, MS InTunes & Cloud technologies. Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. Ability to install/configure & troubleshoot various types of printers. Ability to configure email accounts, outlook on PC & Mobile devices. Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. Understanding of Windows Servers & Hyper-V, Virtualization. Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. Knowledge on Firewalls, Forti Gate, Sonic Wall, Sophos. Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. Knowledge of Video Conferencing systems. Knowledge on CCTV, NVR, DVR configuration and settings. Demonstrate proactive approach. Identify and suggest possible improvements on procedures. Carry out preventive maintenance as per the scheduled calendar. Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. Excellent attitude towards user support & possess strong communication skills. Work Experience:7+ Years. Certification:MCSE / MCP / MCITPMCSACCNA Location:Al Ain, Abu Dhabi Salary:10,000 AED Per Month.

Full Time 0 to 0 years Naukri Gulf

Specialist Child Psychiatry

On-site - UAE - Abu Dhabi 16 July 2026

Healthcare & Medical

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The role involves delivering professional, ethical, and high-quality clinical care, managing clinical risks, ensuring compliance with governance standards, and maintaining accurate medical records. It also emphasizes continuous professional development and maintaining integrity in providing ethical, responsible clinical servicesResponsibilities<ul><li>Provide a comprehensive professional and ethical quality clinical services to patients in an effective and efficient manner.</li><li>Monitor and manage clinical risks associated with direct patient care.</li><li>Ensure compliance with clinical governance and quality management standards.</li><li>Maintain accurate medical records.</li><li>Ensure excellence in medical practice is maintained by focusing on continuous professional development of self and others.</li><li>Maintain integrity in professional services by executing clinical services in an ethical and responsible manner.</li><li>Performs administrative functions at the Department level as established by the Medical Management.</li><li>Supports Continuous Quality Improvement. Develops and promotes appropriate standards of care.</li><li>Develops and implements work assignments, on-call assignments, and vacation schedules for Department staff.</li><li>Supervises and monitors the delivery of health care by department staff. Provides guidance regarding patient care when indicated. Takes remedial action when appropriate.</li><li>Develops and implements effective Peer Review. Provides annual and on-going feedback as appropriate.</li><li>Works closely with other concerned committees in developing policies and procedures to promote quality health care for psychiatric patients.</li><li>Exercises effective interpersonal skills in dealings with department staff, with associates and with Management.</li><li>Evidences leadership skills in developing in others the willingness and desire to work toward common objectives.</li><li>Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.</li><li>Produces written communications, assessments, proposals and administrative documents that are timely and of high quality. Work product is of the quantity required to effectively accomplish duties as head of the department.</li><li>Evidences dependability in carrying out the commitments and obligations of the position.</li><li>Demonstrates the ability to listen to others in promoting effective communication.</li><li>Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.</li><li>Performs other duties as assigned by the Medical Director. </li></ul>Occupational Safety and Health Management Systems <ul><li>Comply with reasonable OSH instructions, policies and safe working procedures</li><li>Use of appropriate personal protective equipment and safety systems.</li><li>Be familiar with emergency and evacuation procedures</li><li>Not willfully or recklessly endanger anyone’s health and safety</li><li>Assist with the preparation of risk assessments</li><li>Report OSH Hazards, incidents, Near misses and issues</li><li>Reduce, Reuse, Recycling of waste as much as possible</li><li>Attend all OSH Trainings, awareness programs and mock drills.</li><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained</li></ul> Prevention and Control of Infection (PCI): <ul><li>PCI is everyone’s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.</li></ul>The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times</div></section><section>Desired Candidate ProfileAt least 3 - 5 years’ post qualification experience at Specialist level (independent of country)At least 1 year Specialist level experience from a Tier 1 country as specified by the UAE healthcare regulator.Basic medical degree and completion of a specialty qualification/education programme (fellowship/diploma) recognised by the relevant UAE healthcare authority.Certification and registration in a speciality recognised by relevant UAE healthcare authority. Active and valid life support certification (e.g. BLS, ACLS, PALS, ATLS, NRP)Eligibility for relevant healthcare authority registration e.g. Membership from Royal College / Arab Board Certification / MS / DM / MPhil or an equivalent recognised by relevant healthcare authority in UAE</section>

Full Time 0 to 0 years Naukri Gulf

Learning & Development Consultant

On-site - UAE - United Arab Emirates (UAE) 13 July 2026

Education & Training

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>The L&D Consultant diagnoses learning needs, identifies appropriate solutions and develops strategic learning plans and frameworks to facilitate the achievement of business goals in partnership with our clients and internal stakeholders. Key Role Specific Accountabilities:  Training initiatives:<ul><li>Design, develops, implements & assesses training initiatives to ensure content is up to date and reflects best practice</li><li>Ensures that content is up to date with group practices and processes in order to ensure alignment</li><li>Researches and proposes blended training solutions </li><li>Assesses career pathways in line with development and recommends individuals identified with high potential </li><li>Drive Emiratisation development pathways and traineeships</li><li>Engage when required with external consultants and specialists</li><li>Deliver the core curriculum, training calendar and customised programs as scheduled</li><li>Serve as a Learning and Development Trainer on key projects, cross functional teams and group rollouts</li></ul> Business Solutions: <ul><li>Where required consult, recommend, design interventions and execute business solutions</li><li>Ensures adherence to industry and government regulatory standards</li><li>Identify and improve operational systems & processes</li><li>Research and formally recommend best practice or international standards that drive AFTC vision</li><li>Ensure delivery metrics are adhered to    </li></ul> Consulting:<ul><li>Identify Learning and Development needs within the group for specific business units</li><li>Manage internal & external customer expectations especially in regards to assessment practices & reporting</li><li>Consult with businesses to provide solutions and options, measuring customer satisfaction</li><li>Prepare proposals & quotations in line with business plan objectives (increase revenues, provide access, support performance, increase commercial outcomes)</li><li>Work inclusively with HR Business Partners, business trainers, Line Managers and Executives to deliver to gain agreement, share workloads and meet expectations  </li></ul> Communication:<ul><li>Communicate recommended solutions to the business in order to gain buy-in and approval</li><li>Ensure all AFG businesses and key stakeholders are aware of the AFTC products & Services</li><li>Utilise tools and resources that will discover training needs or assess capability standards </li><li>Maximise opportunities to communicate Group HR & AFTC achievements, initiatives and projects   </li></ul> Reports:<ul><li>Maintain systems for collating and reporting on Development performance</li><li>Manage & Analyse the Learning & Development performance </li><li>Collate and report AFTC performance metrics </li><li>Ensure key stakeholders in the business have up to date reports</li><li>Providing Trainer delivery days and feedback data  </li></ul> Projects:<ul><li>Manage projects to meet key objectives</li><li>As required lead or partner AFTC, Group HR or business specific projects</li><li>Ensuring project KPI's are met and exceeded    </li></ul></li></ul></div></section><section>Desired Candidate Profile<ul><li>Education:<ul><li>Bachelors degree and/or relevant Training certificates</li></ul>Minimum Experience and Knowledge:<ul><li>Fluent written and spoken English</li><li>Curriculum design experience</li><li>Knowledge of Competency standards</li><li>A wide range of assessment design and delivery knowledge</li><li>Program facilitation experience</li><li>A high level of computer literacy</li><li>Experience of blended learning</li><li>Business operations, project management and Customer Service experience would be a distinct advantage</li><li>Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales</li></ul>Job-Specific Skills:<ul><li>High level of analysis & problem solving</li><li>Consulting skills</li><li>Curriculum design</li><li>Assessment methodologies</li><li>Project Management skills</li><li>Analytical skills</li><li>Excellent ability to design and facilitate a variety of creative learning interventions which bring lasting value.</li><li>Deep knowledge of current training practices and methodologies.</li><li>Proven ability to deliver competently to senior /board level delegates.</li><li>Proactive thinking and problem solving skills.</li><li>Proven ability to run projects within time, cost and quality constraints.</li><li>Comprehensive knowledge and deep understanding of current leadership and management development techniques.</li><li>Experience in design across a whole range of programmes.</li><li>Experience in proposal design and client pitching.</li><li>First class communication skills.</li><li>Ability to multitask.</li><li>Ability to work under tight timelines.</li><li>First class relationship management skills.</li><li>IT skills- across major tools- Word/Excel/PowerPoint/Outlook.</li><li>Coaching/mentoring skills.</li><li>Commercial acumen and hunger for business success.</li><li>Behaviour in line with our values at all times.</li><li>Self starter and efficient time manager.</li></ul></li></ul></section>

Full Time 0 to 0 years Naukri Gulf

Customer Service Associate

On-site - UAE - United Arab Emirates (UAE) 13 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>Overview of the RoleThe Customer Service Associate – Café Kitchen is responsible for preparing and serving high-quality food while maintaining exceptional food safety, hygiene, and customer service standards within the M&S Café. The role supports the day-to-day kitchen operations by ensuring food is prepared to specification, orders are delivered efficiently, and the kitchen is maintained to the highest operational standards.Working as part of the M&S Café team, you will contribute to delivering an outstanding dining experience through excellent food quality, operational efficiency, and teamwork. Success in this role is measured through customer satisfaction, food quality, speed of service, food safety compliance, waste control, and adherence to company standards.What You Will DoFood Preparation & Kitchen Operations<ul><li>Prepare and cook menu items according to M&S Café recipes, food specifications, and presentation standards.</li><li>Ensure food is prepared accurately, consistently, and within service time targets.</li><li>Assemble customer orders efficiently while maintaining quality standards.</li><li>Support daily kitchen operations, including opening, closing, and food preparation activities.</li><li>Ensure all food preparation equipment is operated safely and correctly.</li></ul>Food Safety & Hygiene<ul><li>Maintain the highest standards of food safety, hygiene, and cleanliness in accordance with HACCP, Municipality, and M&S Food Safety policies.</li><li>Follow safe food handling, storage, labelling, and temperature control procedures.</li><li>Ensure food preparation areas, equipment, utensils, and kitchen workstations are cleaned and sanitized regularly.</li><li>Monitor food quality, freshness, and expiry dates, following FIFO (First In, First Out) principles.</li><li>Minimise food waste through effective portion control and stock rotation.</li></ul>Customer Service<ul><li>Support front-of-house colleagues by ensuring customer orders are prepared accurately and delivered on time.</li><li>Maintain a positive, professional, and customer-focused attitude at all times.</li><li>Respond promptly to customer requests relating to food preparation where required.</li><li>Work collaboratively with the Café team to deliver an outstanding customer experience.</li></ul>Stock Management & Inventory<ul><li>Assist in receiving and storing food deliveries according to company procedures.</li><li>Monitor stock levels and communicate shortages to the Café Manager.</li><li>Support daily stock rotation, inventory counts, and waste reduction initiatives.</li><li>Ensure all food products are stored correctly to maintain quality and food safety.</li></ul>Operational Excellence<ul><li>Ensure the kitchen is clean, organized, and fully operational throughout trading hours.</li><li>Support preparation for peak trading periods by maintaining product availability.</li><li>Follow all Health & Safety policies and report any equipment faults or safety concerns immediately.</li><li>Participate in daily briefings, training sessions, and continuous improvement initiatives.</li><li>Perform additional duties assigned by the Café Manager to support business operations.</li></ul> </li></ul></div></section><section>Desired Candidate Profile<ul><li>Required Skills to be Successful<ul><li>Passion for food preparation and hospitality.</li><li>Excellent understanding of food safety and hygiene practices.</li><li>Strong attention to detail and food presentation.</li><li>Ability to work efficiently in a fast-paced kitchen environment.</li><li>Good communication and teamwork skills.</li><li>Strong organizational and time management abilities.</li><li>Ability to multitask while maintaining quality standards.</li><li>Positive attitude with a customer-first mindset.</li><li>Ability to work under pressure during busy service periods.</li></ul>What Qualifies You for the Role<ul><li>High School Diploma or equivalent (Hospitality or Culinary qualification is an advantage).</li><li>1–3 years' experience in a café, restaurant, commercial kitchen, food retail, or hospitality environment.</li><li>Previous experience preparing food in accordance with food safety standards.</li><li>Knowledge of HACCP, Municipality regulations, and food hygiene best practices.</li><li>Experience working in a fast-paced food service or café environment.</li><li>Understanding of food preparation, kitchen operations, and stock management.</li><li>Good communication skills in English (Arabic is an advantage).</li><li>Ability to work flexible shifts, weekends, and public holidays.</li><li>Physically capable of standing for extended periods and performing manual kitchen tasks.</li></ul> </li></ul></section>

0 to 0 years Bayt

Production Engineer

On-site - UAE 4 July 2026

Engineering

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Code: 221/001/440 Industry: Vehicle Manufacturing We are seeking an experienced Production Engineer to lead and optimize manufacturing operations within a specialist vehicle manufacturing environment. The role is responsible for driving continuous improvement initiatives, leading production teams, improving build quality, and ensuring the efficient delivery of high-quality products while maintaining strict safety and operational standards. This Production Engineer Job in Abu Dhabi is ideal for professionals with strong production leadership experience, a passion for Lean and Continuous Improvement methodologies, and expertise in vehicle manufacturing, fabrication, or heavy engineering environments. Production Leadership & Optimisation <ul><li>Lead, mentor, and manage a team of 50+ production operatives, technicians, and fabricators.</li><li>Own end-to-end production operations from chassis-in to final product sign-off.</li><li>Drive measurable reductions in production cycle time, defect rates, and labour hours through structured Agile and Continuous Improvement programs.</li><li>Develop and maintain production schedules, capacity plans, and resource allocation to achieve on-time delivery targets.</li><li>Implement visual management tools to improve workflow visibility across the shop floor.</li><li>Establish, improve, and develop Method Statements (MoS) to ensure clear and efficient production methods.</li></ul>Vehicle Fabrication & Manufacturing <ul><li>Oversee all aspects of fabrication and manufacturing operations, including structural fabrication, panel fitting, welding, assembly, and finishing activities.</li><li>Establish and enforce Standard Operating Procedures (SOPs) and Method Statements (MoS) to ensure repeatability and consistency.</li><li>Collaborate with design and engineering teams to resolve manufacturing issues and support new product introductions.</li><li>Conduct or oversee pre-delivery inspections to ensure products meet company quality standards.</li></ul>Health, Safety & HSE Compliance <ul><li>Champion a zero-harm safety culture across the production floor and ensure full compliance with UAE health and safety regulations.</li><li>Conduct regular HSE risk assessments and toolbox talks.</li><li>Maintain HSE records, SDS registers, and staff training logs.</li><li>Lead incident investigations, root cause analyses, and corrective action implementation.</li><li>Ensure all employees receive appropriate PPE, inductions, and ongoing safety training.</li></ul>Continuous Improvement <ul><li>Champion an Agile and Continuous Improvement mindset throughout the production team.</li><li>Identify production bottlenecks using value stream mapping, 5S, and root cause analysis tools.</li><li>Lead structured Continuous Improvement projects with measurable outcomes.</li><li>Report project progress and outcomes to senior management with supporting data and ROI analysis.</li></ul>Stakeholder Collaboration <ul><li>Work closely with Supply Chain, Procurement, and Stores teams to ensure material availability.</li><li>Liaise with Sales and Project Management teams to understand customer requirements and delivery commitments.</li><li>Provide regular production performance reporting, highlighting risks, opportunities, and corrective actions.</li></ul> <ul><li>Bachelor's Degree in Mechanical Engineering, Automotive Engineering, Manufacturing Engineering, or a related discipline.</li><li>Minimum 7 years of production or manufacturing engineering experience.</li><li>At least 3 years in a lead or senior role managing teams of six or more employees.</li><li>Demonstrable track record of delivering measurable production improvements.</li><li>Strong practical knowledge of vehicle manufacturing, fabrication, metalwork, bodybuilding, or heavy engineering manufacturing.</li><li>Proven expertise in Agile, Lean, or Continuous Improvement methodologies.</li><li>Solid knowledge of HSE regulations and safety management within a manufacturing environment.</li><li>Strong leadership, coaching, and people management skills.</li><li>Data-driven approach with proficiency in production reporting and KPI management.</li><li>Fluency in English, both written and spoken.</li><li>Experience in emergency vehicles, specialist vehicles, or similar manufacturing environments will be an advantage.</li><li>Lean or Six Sigma certification will be an advantage.</li><li>Familiarity with UAE health and safety regulations and GCC experience will be an advantage.</li><li>Experience with ERP or MRP systems in a production environment will be an advantage.</li><li>Proficiency in Arabic and/or Hindi will be an advantage.</li></ul> Please visit our jobs page to check out our current list of jobs in UAE and across the world. Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities. Subscribe to our LinkedIn newsletter for weekly job updates. </div>

Full Time 0 to 0 years

Director, HRBP - Engineering

On-site - UAE - Abu Dhabi Emirate 2 August 2026

Accounting, Finance & Banking

The Team The People Team at Chainalysis is dedicated to enabling growth, building an inclusive environment, and providing the support that helps our employees do the best work of their careers. Chainalysis is at a defining moment, transforming from a product-based company to an intelligence platform AI native company. The People Team plays a critical role in ensuring our organization evolves as fast as our technology. The Role We're looking for a Director, HR Business Partner to serve as the strategic people partner to our R&D organization, the engine behind the blockchain intelligence products that governments, financial institutions, and crypto businesses around the world rely on to navigate blockchains safely and with confidence. You will be the dedicated people strategist for R&D, partnering directly with the Head of R&D and the senior leadership team across engineering, research, product, design, and support to build a world-class technology-led organization during a period of significant transformation. R&D at Chainalysis is in the midst of a fundamental shift — evolving team structures, operating models, and technical workflows as the company moves from application-based delivery to an intelligence platform powered by agents, and from pre-AI practices to AI-native engineering. You'll be at the center of this transformation, thought partnering with a newly appointed R&D leader as they reshape the organization, helping leaders rethink how teams are organized, how talent is developed, and how AI-era productivity reshapes what high-performing R&D organizations look like. This role is focused on building the organizational architecture for what comes next, evolving our R&D culture to support the work of the future. In This Role, You'll: Serve as a strategic partner to the Head of R&D and R&D's senior leadership, building and embedding our people strategy to accelerate Chainalysis's transformation to an intelligence company Lead organizational design and change management across R&D as teams evolve to support new operating models. Understand the distinct workflows and the different operating rhythms of platform engineering, data science, research, product, design, and support. Partner with leadership to design structures that optimize for velocity, ownership, autonomy, and cross-functional collaboration Drive the people side of AI transformation; help leaders understand how AI-augmented productivity is reshaping engineering roles, team sizes, and career trajectories. Evolve technical career frameworks and leveling to reflect the shift toward AI-native development and increased individual ownership Own workforce planning and talent strategy for R&D, including succession planning, critical-role identification, and retention strategies for deeply specialized technical talent in a competitive market (blockchain, cryptography, data science, security), across our core technology hubs (NYC, Aarhus, and Tel Aviv). Partner with R&D leadership and Finance to ensure organizational design and headcount decisions balance growth investment with operational efficiency and cost discipline Coach and challenge senior technical leaders on organizational health, performance management, team effectiveness, and employee relations, bringing both data and empathy to difficult conversations. Hold leaders accountable to Chainalysis's cultural standards as the organization scales Help redefine R&D's operating rhythm and cultural standards; partner with the Head of R&D to reinforce an execution-oriented culture built on pride in craft, operational rigor, urgency, and transparency. Support the people dimensions of OKR-driven planning, quarterly business reviews, and structured accountability across a global, hybrid organization Use data to see around corners; leverage people analytics to diagnose organizational health, identify attrition risks, and surface trends before they become systemic. Bring the same analytical rigor to people decisions that R&D brings to technical ones We're Looking For Candidates Who Have: 10+ years of progressive HR/People experience, with at least 5 years as a strategic HRBP supporting engineering, R&D, or other deeply technical global organizations at high-growth technology companies with strong engineering cultures Experience scaling an R&D organization through a period of rapid growth; you've been part of the journey as a technical organization of 200+ grew meaningfully in size and complexity, supporting ambitious revenue targets; you know what breaks at each stage of scaling, how roles and structures need to evolve in real-time, and how to build the people infrastructure to support a business that's growing fast A builder's mindset - you can collaborate and create frameworks, programs, and approaches from scratch rather than waiting for a playbook. You approach people systems with the same iterative, build-and-improve mentality as the engineers you support A deep understanding of how technical organizations operate and how AI is reshaping work; you can speak credibly about engineering workflows, product development lifecycles, platform vs. product team structures, and the distinct cultures of engineering, data science, and research. You have a point of view on how AI is changing the tech landscape, how it changes the nature of engineering work and team composition, to how it can be leveraged to reduce friction in people operations. Executive Presence, Analytics, and Influence; you demonstrate high-trust coaching and executive presence, holding the line on what’s right for the organization while challenging leaders constructively. You pair this with strong analytical capabilities, using people data and organizational diagnostics to drive action. As a senior individual contributor, you lead through influence, credibility, and the quality of your thinking rather than positional authority—proving equally adept at presenting to the executive team and sitting with a first-time engineering manager to navigate complex, high-stakes situations. Nice To Have Experience: Experience in blockchain, cryptocurrency, cybersecurity, or fintech, particularly understanding the competitive dynamics for technical talent in these spaces Experience in regulated environments where security, compliance, and insider-risk considerations intersect with people strategy AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. Compensation Range: $149K - $283K The Team The People Team at Chainalysis is dedicated to enabling growth, building an inclusive environment, and providing the support that helps our employees do the best work of their careers. Chainalysis is at a defining moment, transforming from a product-based company to an intelligence platform AI native company. The People Team plays a critical role in ensuring our organization evolves as fast as our technology. The Role We're looking for a Director, HR Business Partner to serve as the strategic people partner to our R&D organization, the engine behind the blockchain intelligence products that governments, financial institutions, and crypto businesses around the world rely on to navigate blockchains safely and with confidence. You will be the dedicated people strategist for R&D, partnering directly with the Head of R&D and the senior leadership team across engineering, research, product, design, and support to build a world-class technology-led organization during a period of significant transformation. R&D at Chainalysis is in the midst of a fundamental shift — evolving team structures, operating models, and technical workflows as the company moves from application-based delivery to an intelligence platform powered by agents, and from pre-AI practices to AI-native engineering. You'll be at the center of this transformation, thought partnering with a newly appointed R&D leader as they reshape the organization, helping leaders rethink how teams are organized, how talent is developed, and how AI-era productivity reshapes what high-performing R&D organizations look like. This role is focused on building the organizational architecture for what comes next, evolving our R&D culture to support the work of the future. In This Role, You'll: Serve as a strategic partner to the Head of R&D and R&D's senior leadership, building and embedding our people strategy to accelerate Chainalysis's transformation to an intelligence company Lead organizational design and change management across R&D as teams evolve to support new operating models. Understand the distinct workflows and the different operating rhythms of platform engineering, data science, research, product, design, and support. Partner with leadership to design structures that optimize for velocity, ownership, autonomy, and cross-functional collaboration Drive the people side of AI transformation; help leaders understand how AI-augmented productivity is reshaping engineering roles, team sizes, and career trajectories. Evolve technical career frameworks and leveling to reflect the shift toward AI-native development and increased individual ownership Own workforce planning and talent strategy for R&D, including succession planning, critical-role identification, and retention strategies for deeply specialized technical talent in a competitive market (blockchain, cryptography, data science, security), across our core technology hubs (NYC, Aarhus, and Tel Aviv). Partner with R&D leadership and Finance to ensure organizational design and headcount decisions balance growth investment with operational efficiency and cost discipline Coach and challenge senior technical leaders on organizational health, performance management, team effectiveness, and employee relations, bringing both data and empathy to difficult conversations. Hold leaders accountable to Chainalysis's cultural standards as the organization scales Help redefine R&D's operating rhythm and cultural standards; partner with the Head of R&D to reinforce an execution-oriented culture built on pride in craft, operational rigor, urgency, and transparency. Support the people dimensions of OKR-driven planning, quarterly business reviews, and structured accountability across a global, hybrid organization Use data to see around corners; leverage people analytics to diagnose organizational health, identify attrition risks, and surface trends before they become systemic. Bring the same analytical rigor to people decisions that R&D brings to technical ones We're Looking For Candidates Who Have: 10+ years of progressive HR/People experience, with at least 5 years as a strategic HRBP supporting engineering, R&D, or other deeply technical global organizations at high-growth technology companies with strong engineering cultures Experience scaling an R&D organization through a period of rapid growth; you've been part of the journey as a technical organization of 200+ grew meaningfully in size and complexity, supporting ambitious revenue targets; you know what breaks at each stage of scaling, how roles and structures need to evolve in real-time, and how to build the people infrastructure to support a business that's growing fast A builder's mindset - you can collaborate and create frameworks, programs, and approaches from scratch rather than waiting for a playbook. You approach people systems with the same iterative, build-and-improve mentality as the engineers you support A deep understanding of how technical organizations operate and how AI is reshaping work; you can speak credibly about engineering workflows, product development lifecycles, platform vs. product team structures, and the distinct cultures of engineering, data science, and research. You have a point of view on how AI is changing the tech landscape, how it changes the nature of engineering work and team composition, to how it can be leveraged to reduce friction in people operations. Executive Presence, Analytics, and Influence; you demonstrate high-trust coaching and executive presence, holding the line on what’s right for the organization while challenging leaders constructively. You pair this with strong analytical capabilities, using people data and organizational diagnostics to drive action. As a senior individual contributor, you lead through influence, credibility, and the quality of your thinking rather than positional authority—proving equally adept at presenting to the executive team and sitting with a first-time engineering manager to navigate complex, high-stakes situations. Nice To Have Experience: Experience in blockchain, cryptocurrency, cybersecurity, or fintech, particularly understanding the competitive dynamics for technical talent in these spaces Experience in regulated environments where security, compliance, and insider-risk considerations intersect with people strategy AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. Compensation Range: $149K - $283K

Full Time 0 to 0 years

Junior Account Manager

On-site - UAE - Dubai 12 July 2026

Sales

Ready to make the move to Riyadh from Dubai? ALS are proudly acting as a retained growth partner for a multinational creative and marketing agency. New markets, new hires, bags of opportunity and with awesome people.! They have some of the best creative, commercial and leadership teams in the market. Their expansion is real. Be part of this. Job Specifics Job Title: Junior Account Manager Seniority: Junior/Mid-Level - 2-4 yrs Experience in marketing / digital / creative / communications agency Department: Client Servicing Reporting to: Account Director Location: Riyadh, Saudi Arabia Working Week: Sunday–Thursday, 9am - 6pm Work Setup: Remote, with 3 days working from Clients HQ - Riyadh Salary - 16,200SAR to 18,400SAR/ month Job Summary The group is looking for a Junior Account Manager to join the Client Servicing team and support one of their most important regional accounts. This is not a traditional account management role focused only on client servicing. It is a project management-led position at the core of delivery, where structure, clarity, and operational excellence are just as important as client relationship building. The role requires someone who can take complex briefs across multiple channels, ranging from OOH and digital to internal and corporate communications and translate them into clear, structured, and unambiguous inputs for the creative and production teams. You will act as the operational backbone of the account, ensuring that all work moves seamlessly across disciplines, timelines are respected, and internal teams are always working from well-defined, precise briefs. This is a high-accountability role for someone who is detail-driven, structured in thinking, and comfortable operating in a fast-paced, multi-stakeholder environment. Key Responsibilities Build strong, genuine relationships with clients, becoming their go-to partner and trusted advisor. Maintain proactive, clear, and consistent communication so clients always feel supported, informed, and valued. Lead client meetings, presentations, and key check-ins with confidence and professionalism. Coordinate the delivery of work across strategy, digital, creative, and communications, ensuring all outputs are high-quality, on-brand, and aligned with client objectives. Keep projects running smoothly by managing timelines, budgets, and deliverables, and anticipating challenges before they arise. Track performance, analyse results, and provide actionable insights that help clients grow and succeed. Identify opportunities to add value and strengthen partnerships through innovative ideas and solutions. Support the Account Manager/Director in pitches, new business opportunities, and strategic initiatives. Prepare polished reports and maintain organised records for all client work, demonstrating diligence and attention to detail. Demonstrate initiative, adaptability, and a “go above and beyond” mindset in all aspects of client service and teamwork. Skills and Requirements Exceptional communication and interpersonal skills, confident leading client conversations, meetings, and presentations. Experience in project management within agency environments, especially across integrated campaigns Proactive problem-solver who can anticipate client needs, spot challenges early, and keep projects running smoothly. Comfortable coordinating with cross-functional teams (creative, strategy, media, production) to ensure quality and alignment. A partnership mindset, always looking for ways to add value, strengthen relationships, and identify growth opportunities within accounts. Native or fluent Arabic, confident in Saudi dialect; excellent written and verbal communication. Nice to Have Experience within energy, government or B2B sectors Experience working on high-volume or fast-moving accounts where efficiency and accuracy directly impact output quality Strong exposure to workflow management tools and structured delivery systems (e.g. timelines, trackers, job numbers, resource planning)

Full Time 0 to 0 years

Senior Account Executive

On-site - UAE - Dubai 12 July 2026

Sales

Ready to make the move to Riyadh from Dubai? ALS are proudly acting as a retained growth partner for a multinational creative and marketing agency. New markets, new hires, bags of opportunity and with awesome people.! They have some of the best creative, commercial and leadership teams in the market. Their expansion is real. Be part of this. Job Specifics Job Title: Senior Account Executive Seniority: Junior/Mid-Level - 2-4 yrs Experience in marketing / digital / creative / communications agency Department: Client Servicing Reporting to: Account Director Location: Riyadh, Saudi Arabia Working Week: Sunday–Thursday, 9am - 6pm Work Setup: Remote, with 3 days working from Clients HQ - Riyadh Salary - 16,200SAR to 18,400SAR/ month Job Summary The group is looking for a Senior Account Executive to join the Client Servicing team and support one of their most important regional accounts. This is not a traditional account management role focused only on client servicing. It is a project management-led position at the core of delivery, where structure, clarity, and operational excellence are just as important as client relationship building. The role requires someone who can take complex briefs across multiple channels, ranging from OOH and digital to internal and corporate communications and translate them into clear, structured, and unambiguous inputs for the creative and production teams. You will act as the operational backbone of the account, ensuring that all work moves seamlessly across disciplines, timelines are respected, and internal teams are always working from well-defined, precise briefs. This is a high-accountability role for someone who is detail-driven, structured in thinking, and comfortable operating in a fast-paced, multi-stakeholder environment. Key Responsibilities Build strong, genuine relationships with clients, becoming their go-to partner and trusted advisor. Maintain proactive, clear, and consistent communication so clients always feel supported, informed, and valued. Lead client meetings, presentations, and key check-ins with confidence and professionalism. Coordinate the delivery of work across strategy, digital, creative, and communications, ensuring all outputs are high-quality, on-brand, and aligned with client objectives. Keep projects running smoothly by managing timelines, budgets, and deliverables, and anticipating challenges before they arise. Track performance, analyse results, and provide actionable insights that help clients grow and succeed. Identify opportunities to add value and strengthen partnerships through innovative ideas and solutions. Support the Account Manager/Director in pitches, new business opportunities, and strategic initiatives. Prepare polished reports and maintain organised records for all client work, demonstrating diligence and attention to detail. Demonstrate initiative, adaptability, and a “go above and beyond” mindset in all aspects of client service and teamwork. Skills and Requirements Exceptional communication and interpersonal skills, confident leading client conversations, meetings, and presentations. Experience in project management within agency environments, especially across integrated campaigns Proactive problem-solver who can anticipate client needs, spot challenges early, and keep projects running smoothly. Comfortable coordinating with cross-functional teams (creative, strategy, media, production) to ensure quality and alignment. A partnership mindset, always looking for ways to add value, strengthen relationships, and identify growth opportunities within accounts. Native or fluent Arabic, confident in Saudi dialect; excellent written and verbal communication. Nice to Have Experience within energy, government or B2B sectors Experience working on high-volume or fast-moving accounts where efficiency and accuracy directly impact output quality Strong exposure to workflow management tools and structured delivery systems (e.g. timelines, trackers, job numbers, resource planning)

Full Time 0 to 0 years Naukri Gulf

Customer Service Associate

On-site - UAE - United Arab Emirates (UAE) 13 July 2026

Hospitality & Tourism

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>Overview of the RoleThe Customer Service Associate – Chilled Section is responsible for delivering an exceptional customer experience while ensuring the highest standards of food quality, freshness, availability, and presentation across the Chilled Food department. The role supports the day-to-day operations by maintaining optimum stock levels, adhering to food safety standards, and ensuring chilled products are merchandised in line with M&S standards.Working as part of the M&S Food team, you will help create an outstanding shopping experience by providing excellent customer service, maintaining product availability, and ensuring the Chilled section remains clean, well-stocked, and visually appealing. Success in this role is measured through customer satisfaction, product availability, stock rotation, waste reduction, and operational excellence.What You Will DoCustomer Service & Customer Experience<ul><li>Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.</li><li>Provide customers with accurate product information, including ingredients, allergens, storage advice, and promotions.</li><li>Handle customer enquiries and resolve basic complaints promptly, escalating issues where necessary.</li><li>Build positive customer relationships that encourage repeat visits and brand loyalty.</li><li>Ensure every customer receives a premium shopping experience aligned with M&S service standards.</li></ul>Chilled Section Operations<ul><li>Ensure chilled products are fully replenished and available throughout trading hours.</li><li>Maintain attractive, well-organized, and fully stocked chilled displays in accordance with M&S merchandising standards.</li><li>Monitor product freshness, expiry dates, and shelf life to ensure only the highest quality products are available for sale.</li><li>Follow FIFO (First In, First Out) principles and effective stock rotation to minimize waste.</li><li>Remove damaged, expired, or poor-quality products from sale promptly.</li></ul>Visual Merchandising & Store Standards<ul><li>Maintain exceptional merchandising standards within the Chilled department.</li><li>Ensure all products are displayed according to planograms and promotional guidelines.</li><li>Maintain cleanliness and organization of refrigerated cabinets and surrounding areas.</li><li>Ensure pricing, shelf labels, and promotional signage are accurate and up to date.</li></ul>Stock Management & Inventory<ul><li>Receive chilled deliveries and verify product quality and quantities.</li><li>Replenish stock efficiently while maintaining product integrity and cold chain compliance.</li><li>Assist with stock counts, inventory management, and shrinkage control.</li><li>Report stock shortages, damaged goods, and quality concerns to the Department Manager.</li><li>Support inventory optimization and waste reduction initiatives.</li></ul>Food Safety, Cold Chain & Compliance<ul><li>Ensure all chilled products are stored and displayed at the correct temperatures.</li><li>Maintain cold chain integrity throughout receiving, storage, replenishment, and merchandising activities.</li><li>Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations.</li><li>Complete daily temperature checks and report any equipment or refrigeration issues immediately.</li><li>Ensure work areas, refrigeration units, and equipment remain clean and sanitized.</li></ul>Sales Support & Commercial Performance<ul><li>Promote chilled food products through upselling and cross-selling.</li><li>Recommend complementary products to enhance customer purchases.</li><li>Support seasonal promotions and new product launches.</li><li>Contribute towards achieving department sales, availability, and waste reduction targets.</li></ul>Cash Register Support (Where Required)<ul><li>Support checkout operations during peak trading periods when required.</li><li>Process customer transactions accurately using the Point of Sale (POS) system.</li><li>Follow company cash handling procedures and maintain a clean checkout area.</li></ul></li></ul></div></section><section>Desired Candidate Profile<ul><li>Required Skills to be Successful<ul><li>Passion for delivering exceptional customer service.</li><li>Good knowledge of chilled food products and food handling practices.</li><li>Strong understanding of food safety, hygiene, and cold chain management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong merchandising and replenishment skills.</li><li>Good attention to detail and organizational skills.</li><li>Ability to work efficiently in a fast-paced retail environment.</li><li>Basic inventory management and stock rotation knowledge.</li><li>Team player with a positive attitude.</li><li>Ability to lift and replenish stock safely while maintaining product quality.</li></ul>What Qualifies You for the Role<ul><li>High School Diploma or equivalent (Food or Hospitality qualification is an advantage).</li><li>1–3 years' experience in Food Retail, Supermarket, Fresh Food, Grocery, or Hospitality.</li><li>Previous experience working with chilled or perishable food products is highly desirable.</li><li>Knowledge of food safety, HACCP, cold chain management, and Municipality regulations.</li><li>Experience in stock replenishment, inventory control, and merchandising.</li><li>Experience operating POS systems is an advantage.</li><li>Good verbal communication skills in English (Arabic is an advantage).</li><li>Friendly, customer-focused, and able to work effectively within a team.</li><li>Ability to work flexible shifts, weekends, and public holidays.</li></ul></li></ul></section>

0 to 0 years Bayt

Instrumentation & Control Engineer

On-site - UAE 11 July 2026

Engineering

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Code: 354/001/447 Industry: Pump Manufacturing Our client is seeking a qualified and motivated Instrumentation & Control (I&C) Engineer to support the engineering, procurement, installation, testing, commissioning, and handover of water and wastewater pumping station projects. The successful candidate will coordinate with clients, consultants, subcontractors, vendors, and internal project teams to ensure all instrumentation and control works are executed in accordance with contract requirements, project specifications, applicable international standards, and approved project schedules. The ideal candidate will have experience in water, wastewater, pumping stations, or industrial EPC projects, with strong technical knowledge of PLC, SCADA, industrial automation, and commissioning activities. This Instrumentation & Control Engineer Job in Dubai is an excellent opportunity for professionals looking to work on large-scale infrastructure projects. <ul><li>Review contract specifications, drawings, Bills of Quantities (BOQs), and employer requirements related to instrumentation and control systems.</li><li>Prepare and review material submittals, technical submittals, method statements, Inspection and Test Plans (ITPs), risk assessments, and commissioning procedures.</li><li>Prepare and review P&IDs, instrument lists, I/O lists, cable schedules, loop drawings, hook-up drawings, termination drawings, control system architecture, and instrument datasheets.</li><li>Coordinate engineering activities with electrical, mechanical, civil, and process disciplines to ensure proper system integration.</li><li>Review vendor drawings and technical documentation for PLC, SCADA, HMI, field instrumentation, analyzers, control panels, and communication systems.</li><li>Coordinate with automation system suppliers for PLC, SCADA, HMI, telemetry, communication networks, and third-party system integration.</li><li>Support procurement activities by reviewing technical offers, responding to technical queries, and participating in vendor evaluations where required.</li><li>Supervise the installation of field instruments, control panels, junction boxes, cable trays, instrumentation cables, fibre optic systems, and associated equipment.</li><li>Monitor subcontractor performance and ensure compliance with approved drawings, project specifications, quality requirements, and HSE procedures.</li><li>Coordinate inspections with clients, consultants, and relevant authorities, ensuring timely closure of inspection comments.</li><li>Perform loop checking, point-to-point testing, calibration verification, functional testing, Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), pre-commissioning, commissioning, and performance testing where applicable.</li><li>Coordinate plant start-up activities and provide technical support during testing, commissioning, and operational handover.</li><li>Prepare punch lists, monitor snag rectification, and ensure timely closure of outstanding works before project handover.</li><li>Prepare as-built drawings, operation and maintenance documentation, testing records, and commissioning reports.</li><li>Participate in progress meetings and provide regular updates on engineering, procurement, installation, and commissioning activities.</li><li>Ensure full compliance with company quality management systems, project procedures, and HSE requirements throughout project execution.</li></ul> <ul><li>Bachelor's Degree in Instrumentation Engineering, Electrical Engineering, Control Engineering, or a related engineering discipline.</li><li>5-7 years of relevant experience in instrumentation and control engineering.</li><li>Experience in water, wastewater, pumping stations, or industrial EPC projects is preferred.</li><li>Practical experience with PLC, SCADA, HMI, and industrial automation systems.</li><li>Good understanding of industrial communication protocols, including Modbus, Profibus, Profinet, Ethernet/IP, and OPC.</li><li>Familiarity with international standards such as IEC, ISA, and applicable project quality standards.</li><li>Ability to review engineering drawings, technical specifications, and vendor documentation.</li><li>Good communication, coordination, and problem-solving skills.</li><li>Ability to work independently while effectively managing multiple priorities and project deadlines.</li><li>Experience with water transmission, pumping stations, or wastewater treatment projects will be an advantage.</li><li>Experience in testing and commissioning PLC/SCADA and instrumentation systems will be an advantage.</li><li>Experience integrating PLC/SCADA systems with pump controls, Variable Frequency Drives (VFDs), surge protection systems, and utility SCADA networks will be an advantage.</li><li>Experience coordinating with utility authorities, consultants, and EPC contractors will be an advantage.</li><li>Knowledge of MCCs, VFDs, flowmeters, pressure transmitters, level instruments, analyzers, motorized valves, and intelligent field devices will be an advantage.</li><li>Familiarity with document management systems and project management procedures.</li><li>UAE experience and knowledge of DEWA standards will be an advantage.</li><li>Proficiency in Microsoft Office Suite and AutoCAD is required.</li><li>Experience using PLC/SCADA engineering software and Document Management Systems will be an advantage.</li></ul> Please visit our jobs page to check out our current list of jobs in UAE and across the world. Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities. Subscribe to our LinkedIn newsletter for weekly job updates. </div>

0 to 0 years Bayt

Associate Manager Trade Marketing

On-site - UAE 27 June 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary 1. To support the Manager Trade Marketing in executing all trade marketing activities for assigned categories and ensuring smooth execution of these activities 2. To handle sales and operations for the business unit and liaise with the sales team to conduct promotion activities and achieve agreed volumes, market executions and OSA targets Roles & Responsibilities 1. Work in close coordination with the Manager Trade Marketing to develop the RTM strategy document so as to implement the operating plan and strategy needed to achieve the assigned categories’ business targets 2. Support the Head Sales – Modern Trade and Manager – Trade Marketing in developing the short term and long term channel sales strategy for Modern Trade customers 3. Ensure daily issuance of sales tracking reports at category level and monthly updation of targets based on aligned forecast to drive sales objectives at category level 4. Maintain the customer master database and ensure all relevant documents like trade license, passport copy as well as the credit limit of the customer are validated before entering the details in the master database 5. Ensure data in the customer database is accurate, consistent and in agreement with all the relevant stakeholders 6. Create and analyse customer master data reports to study customer trends 7. Coordinate with the sales team in the region and ensure employees have appropriate training and understanding of MIS for accuracy of the customer master database 8. Ensure annual updation of RTM document 9. Maintain a high field capability score (FCS) by ensuring effectiveness of the various field activities and provide suitable training to sales representatives to increase the score 10. Drive FCS across assigned markets through daily issuance of FCS Tracker and organize monthly review sessions with sales team to track the performance on an ongoing basis 11. Ensure on-shelf availability (OSA)  and issue and track reports for GT and MT at the category level 12. Ensure effective coverage targets are met at a regional level, confirm that all retailers in the region are being catered to, track reports and present the same to the relevant stakeholders 13. Support Manager – Trade Marketing in  the development and production of promotional displays and point of promotion across channels 14. Track Trade Marketing expenses as per the plan agreed for category for the execution at customer level. Visit markets with the Manager – Trade Marketing and audit the merchandising and trade marketing execution in the Modern Trade stores and outlets 15. Formulate journey plans for sales persons and plan an effective sales route to ensure maximum coverage 16. Forecast and plan the coming months’ targets and assist the category teams in cascading of targets to the sales representatives 17. Work closely with sales team to ensure trade marketing strategies are aligned with sales objectives 18. Prepare quarterly and monthly business review reports and presentations by coordinating with the relevant departments 19. Oversee development of appropriate systems and policies to enable capability development of employees 20. Allocate work to subordinates, nominate for training as per guidelines, conduct performance reviews and manage leave and overtime to ensure efficiency 21. Drive the engagement and satisfaction of the team through holding periodic meetings to discuss the achievements and address any employee issues and/or concerns. Build an effective, efficient and motivated team 22. Supervise direct reportees in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counselling. Provide recommendations to HR on hiring and promotions KPIs 1. On-shelf availability (OSA) 2. Achievement of annual sales target 3. Development of RTM documents and bi-annual updation 7. Setup coverage as per RTM 8. 80% ECO of direct coverage 9. TMI Budget management & Maintenance in Siebel 10. Forecast Accuracy 11. Stock Freshness   Work experience requirement 6+ years of related experience including specific trade marketing experience within the FMCG industry Qualification • Bachelor’s in Marketing • MBA or Post-Graduate Diploma in Management with specialization in Marketing from a reputed university is preferred Competencies Knowledge of Value Chain Management Trade Marketing and Category management Sales and Distribution Strategy Management Consumer Behavior B2B and B2C Knowledge of International and/or Local Laws and Regulations Communicating effectively Self and Team Management Planning & Decision Making Customer Centricity Ownership & Result Orientation </div>

Full Time 0 to 0 years Naukri Gulf

Senior Store Manager

On-site - UAE - United Arab Emirates (UAE) 17 July 2026

Hospitality & Tourism

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Senior Store Manager – Food is responsible for leading the overall commercial, operational, and people performance of a high-volume Marks & Spencer Food store. The role provides strategic leadership to ensure the delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&S Food standards.Leading a large, cross-functional team, the Senior Store Manager is accountable for delivering best-in-class retail operations across all Food departments, fostering a high-performance culture, and ensuring the highest standards of food safety, product availability, and customer service. Working closely with Regional Operations, Supply Chain, Planning, and Commercial teams, the role plays a key part in delivering business objectives and supporting future growth.Success in this role is measured through commercial performance, operational excellence, customer satisfaction, team engagement, food safety compliance, and overall business profitability.What You Will Do Drive Commercial Performance & Business Growth<ul><li>Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.</li><li>Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.</li><li>Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.</li><li>Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.</li><li>Identify opportunities for continuous improvement and implement best practices to optimise store performance.</li><li>Ensure effective inventory investment while maintaining high product availability and reducing waste.</li></ul>Lead & Inspire High-Performing Teams<ul><li>Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.</li><li>Develop leadership capability through coaching, mentoring, succession planning, and performance management.</li><li>Recruit, develop, and retain top talent to build a high-performing leadership team.</li><li>Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning.</li><li>Ensure effective workforce planning to support operational and commercial priorities.</li></ul>Deliver Exceptional Customer Experience<ul><li>Champion a customer-first culture that consistently delivers the premium M&S shopping experience.</li><li>Ensure customer service standards exceed expectations across every department.</li><li>Actively review customer feedback and implement service improvement initiatives.</li><li>Lead the resolution of escalated customer concerns professionally and effectively.</li><li>Drive customer loyalty through service excellence and operational consistency.</li></ul>Operational Excellence<ul><li>Provide strategic oversight of all daily store operations, ensuring efficient execution across all Food departments.</li><li>Ensure operational standards, policies, and procedures are consistently implemented.</li><li>Drive productivity improvements across replenishment, inventory management, merchandising, and store operations.</li><li>Ensure the store is fully prepared for trading through effective operational planning.</li><li>Lead continuous improvement initiatives to enhance operational efficiency.</li></ul>Food Safety, Compliance & Risk Management<ul><li>Ensure full compliance with M&S Food Safety standards, HACCP requirements, Municipality regulations, and Health & Safety legislation.</li><li>Maintain the highest standards of food quality, freshness, hygiene, and operational compliance.</li><li>Lead food safety audits and implement corrective actions where required.</li><li>Promote a proactive safety culture across the store.</li><li>Ensure all operational risks are effectively managed.</li></ul>Inventory & Supply Chain Management<ul><li>Drive inventory optimisation to maximise availability while controlling waste and shrinkage.</li><li>Collaborate with Planning and Supply Chain teams to improve forecasting and stock flow.</li><li>Ensure replenishment processes deliver exceptional on-shelf availability.</li><li>Monitor inventory accuracy, stock loss, and waste performance.</li><li>Support business initiatives that improve supply chain efficiency.</li></ul>Visual Merchandising & Brand Standards<ul><li>Ensure the store consistently delivers world-class visual merchandising standards.</li><li>Maintain exceptional store presentation aligned with M&S brand guidelines.</li><li>Support seasonal campaigns, promotional launches, and commercial initiatives.</li><li>Conduct regular commercial reviews to identify opportunities for improvement.</li></ul>Financial & Business Management<ul><li>Own the store's P&L and deliver financial targets through effective cost control and commercial decision-making.</li><li>Manage labour budgets, operational expenditure, and controllable costs.</li><li>Analyse financial reports and implement actions to improve profitability.</li><li>Present business performance, risks, and opportunities to senior leadership.</li><li>Drive strategic initiatives that contribute to long-term business growth.</li></ul></div></section><section>Desired Candidate Profile<ul><li>Strong commercial and financial acumen.</li><li>Strategic leadership and people development skills.</li><li>Excellent stakeholder management and influencing ability.</li><li>Expertise in food retail operations and customer experience.</li><li>Strong understanding of inventory management, replenishment, and supply chain principles.</li><li>Ability to interpret commercial data and make informed business decisions.</li><li>Excellent communication and presentation skills.</li><li>Proven ability to lead large teams in a fast-paced retail environment.</li><li>Strong planning, organisational, and problem-solving skills.</li><li>Continuous improvement mindset with a focus on operational excellence.</li></ul>What Qualifies You for the Role<ul><li>Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or a related discipline.</li><li>10+ years of experience in Food Retail, Supermarket, Hypermarket, or Grocery Retail.</li><li>5+ years of experience leading large-format or flagship retail stores.</li><li>Proven track record of delivering sustainable sales growth, profitability, and operational excellence.</li><li>Experience managing large, cross-functional retail teams.</li><li>Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance.</li><li>Experience managing P&L, labour budgets, inventory, and commercial performance.</li><li>Strong leadership, coaching, and talent development experience.</li><li>Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools.</li></ul>Key CompetenciesCommercial Leadership<ul><li>Commercial Acumen</li><li>Business Strategy</li><li>Financial Management</li><li>P&L Ownership</li></ul>Leadership & People<ul><li>Inspirational Leadership</li><li>Coaching & Talent Development</li><li>Succession Planning</li><li>Stakeholder Management</li></ul>Operational Excellence<ul><li>Food Retail Operations</li><li>Inventory Optimisation</li><li>Food Safety & Compliance</li><li>Supply Chain Collaboration</li><li>Continuous Improvement</li></ul>Customer Excellence<ul><li>Customer Experience</li><li>Service Excellence</li><li>Brand Standards</li></ul>Personal Effectiveness<ul><li>Strategic Thinking</li><li>Decision Making</li><li>Problem Solving</li><li>Communication & Influencing</li><li>Planning & Organising</li><li>Accountability</li></ul> </section>

Full Time 0 to 0 years Naukri Gulf

Call Center Supervisor

On-site - UAE - Dubai 16 July 2026

Customer Service

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">You will be the first point of contact for our patients, providing them with exceptional customer service and support.  Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient. Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel. Responsibilities<ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls </li></ul><ul><li>Maintaining the departmental KPI’s. </li></ul><ul><li>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience. </li></ul><ul><li>Responsible for attending to all the incoming patient calls promptly, without delay. </li></ul><ul><li>Ensures call backs are completed in a timely manner. </li></ul><ul><li>Maintains clarity in communication and pleasant tone of voice at all times. </li></ul><ul><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines. </li></ul><ul><li>Assists the patient in the best way possible and creating a good impression  </li></ul><ul><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too. </li></ul><ul><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services. </li></ul><ul><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients. </li></ul><ul><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed. </li></ul><ul><li>Multitask and manage the call volumes as per the call process flow. </li></ul><ul><li>Promote the services of the hospital to patients. </li></ul><ul><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department </li></ul><ul><li>Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI. </li></ul><ul><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.  </li></ul><ul><li>Participates and contributes to scheduled in-house training programs.  </li></ul><ul><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management. </li></ul><ul><li>Maintains patient & staff confidentiality. </li></ul><ul><li>Demonstrates the ability to listen to others in promoting effective communication. </li></ul><ul><li>Appointment management including no shows, confirmation, cancellation & rescheduling. </li></ul><ul><li>Doctors calendar creation and updating & maintaining doctors notes. </li></ul><ul><li>Maintaining the duty change as per the unit protocol. </li></ul><ul><li>Monitor employee scheduling of the department to ensure operational coverage. </li></ul><ul><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene. </li></ul><ul><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing. </li></ul><ul><li>Provide training and mentorship to team members to ensure quality standards and service delivery. </li></ul><ul><li>Continuously maintain an enabling environment where you can develop and grow your team. </li></ul><ul><li>Orientate new joiners and sign of probation periods. </li></ul><ul><li>Ensure professional conduct and discipline within the team is followed. </li></ul><ul><li>Provide support in the recruitment and selection process of team members. </li></ul><ul><li>Monitor employee scheduling of the department to ensure operational coverage. </li></ul><ul><li>Support and monitor cost management initiatives. </li></ul><ul><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene. </li></ul><ul><li>Support staff engagement initiatives. </li></ul><ul><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback. </li></ul><ul><li>Complete yearly appraisals and coach & developing the team. </li></ul><ul><li>Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.  </li></ul><ul><li>Complaint management & process improvements linked to overall patient experience. </li></ul><ul><li>Participates in Hospital training programs. </li></ul><ul><li>Prepare and maintain daily and monthly reports on cancellations, abandoned calls & KPI’s. </li></ul><ul><li>Manage and update appointments on the NMC website / Okadoc, including doctor’s profile updates and appointment slots. </li></ul><ul><li>Review and verify doctor’s schedules daily. </li></ul><ul><li>Perform agent call audits and provide counselling to staff for performance improvement. </li></ul><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.   </li></ul><ul><li>To ensure that performance management contracts are in place for the team.  </li></ul><ul><li>Conduct and document bi-annual performance conversations  . </li></ul><ul><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.  </li></ul><ul><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill. </li></ul><ul><li>Monitor the quality of onboarding for new employees;  new employees are orientated and probation periods are signed off  . </li></ul><ul><li>Maintain professional conduct and discipline within the team.  </li></ul><ul><li>Work closely with the recruitment team to recruit and select competent employees . </li></ul><ul><li>Monitor employee scheduling of the department to ensure sufficient operational coverage. </li></ul></div></section><section>Desired Candidate Profile<ul><li>Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage. </li></ul><ul><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage </li></ul></section>

Full Time 0 to 0 years Naukri Gulf

Duty Manager/ Asst Manager

On-site - UAE - United Arab Emirates (UAE) 13 July 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>Overview of the RoleThe Duty Manager – Hospitality is responsible for leading the day-to-day operations of the Marks & Spencer Café, ensuring an exceptional customer experience while maintaining the highest standards of food quality, food safety, operational excellence, and team performance. The role oversees all aspects of café operations, including customer service, food preparation, inventory management, financial controls, and compliance with company and regulatory standards.Working closely with the Store Manager and Food Operations teams, the Duty Manager drives sales, profitability, and operational efficiency while developing a high-performing team that delivers the premium hospitality experience synonymous with the M&S brand.Success in this role is measured through customer satisfaction, sales growth, food quality, food safety compliance, labour productivity, waste reduction, and achievement of operational KPIs.What You Will DoLead & Develop the Café Team<ul><li>Lead, motivate, coach, and inspire a high-performing Café team to consistently deliver exceptional customer service.</li><li>Create a positive and engaging working environment that promotes teamwork, accountability, and continuous improvement.</li><li>Conduct daily team briefings, one-to-one coaching sessions, and regular performance reviews.</li><li>Ensure colleagues are fully trained in food preparation, food safety, customer service, operational procedures, and M&S brand standards.</li><li>Develop succession plans and support colleagues' learning and career development.</li></ul>Manage Daily Café Operations<ul><li>Oversee the day-to-day operation of the M&S Café, ensuring smooth and efficient service throughout trading hours.</li><li>Manage opening and closing procedures, including cash reconciliation, safe counts, and operational checks.</li><li>Ensure staffing levels are planned effectively to meet customer demand and service standards.</li><li>Monitor service flow and take proactive action to improve customer experience during peak trading periods.</li><li>Maintain high standards of cleanliness, organization, and operational efficiency across all café areas.</li></ul>Deliver an Exceptional Customer Experience<ul><li>Lead by example in delivering warm, friendly, and professional customer service.</li><li>Resolve customer enquiries and complaints promptly, ensuring positive outcomes.</li><li>Build customer loyalty by creating memorable dining experiences.</li><li>Monitor customer feedback and implement improvements to enhance satisfaction.</li><li>Drive a culture of hospitality excellence throughout the Café team.</li></ul>Food Safety, Quality & Compliance<ul><li>Ensure full compliance with M&S Food Safety standards, HACCP, Municipality regulations, and Health & Safety legislation.</li><li>Monitor food preparation, storage, temperature controls, and product quality throughout the day.</li><li>Ensure all food is prepared, displayed, and served in accordance with company standards.</li><li>Complete food safety audits, temperature records, cleaning schedules, and compliance documentation.</li><li>Promote a strong food safety culture across the Café operation.</li></ul>Stock Management & Inventory Control<ul><li>Oversee ordering, receiving, and inventory management for all Café products.</li><li>Ensure effective stock rotation using FIFO principles and minimize food waste.</li><li>Monitor inventory levels and maintain optimum stock availability.</li><li>Conduct regular stock counts, inventory reconciliations, and variance investigations.</li><li>Manage supplier deliveries and ensure product quality standards are maintained.</li></ul>Drive Sales & Commercial Performance<ul><li>Deliver café sales, profitability, and labor productivity targets.</li><li>Drive upselling, cross-selling, and promotional initiatives to maximize revenue.</li><li>Analyze sales trends and identify opportunities to improve commercial performance.</li><li>Support seasonal menu launches, promotions, and marketing campaigns.</li><li>Monitor food costs, waste, and operational expenses to improve profitability.</li></ul>Financial & Operational Controls<ul><li>Manage daily cash handling, banking, and reconciliation procedures.</li><li>Monitor labor scheduling to maximize operational efficiency.</li><li>Ensure compliance with company financial controls and operational procedures.</li><li>Support budget management and cost control initiatives.</li><li>Maintain accurate operational and financial records.</li></ul>Health, Safety & Operational Excellence<ul><li>Ensure a safe working environment for colleagues and customers.</li><li>Conduct regular Health & Safety inspections and risk assessments.</li><li>Ensure all equipment is maintained and any faults are reported promptly.</li><li>Drive continuous improvement initiatives across café operations.</li><li>Ensure compliance with all Standard Operating Procedures (SOPs).</li></ul></li></ul></div></section><section>Desired Candidate Profile<ul><li>Required Skills to be Successful<ul><li>Strong leadership and people management skills.</li><li>Excellent hospitality and customer service skills.</li><li>Sound knowledge of food safety, HACCP, and food hygiene standards.</li><li>Strong commercial awareness and business acumen.</li><li>Experience in labor planning, food cost control, and waste management.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to analyze sales and operational data to drive performance.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to perform effectively in a fast-paced hospitality environment.</li><li>Proficiency in Microsoft Excel and POS systems.</li></ul>What Qualifies You for the Role<ul><li>Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related discipline (preferred).</li><li>4–6 years' experience in Hospitality, Café, Restaurant, or Food Retail operations.</li><li>Minimum 2 years' experience in a supervisory or management role.</li><li>Experience managing café or restaurant teams in a premium hospitality or food retail environment.</li><li>Strong knowledge of food preparation, food safety, HACCP, and Municipality regulations.</li><li>Proven experience in inventory management, food cost control, labour planning, and waste reduction.</li><li>Experience with POS systems, inventory management systems, and Microsoft Office applications.</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Ability to work flexible shifts, weekends, evenings, and public holidays.</li></ul>Key CompetenciesLeadership & People Management<ul><li>Team Leadership</li><li>Coaching & Development</li><li>Performance Management</li><li>Employee Engagement</li></ul>Operational Excellence<ul><li>Café Operations Management</li><li>Food Safety & HACCP</li><li>Quality Assurance</li><li>Inventory & Waste Management</li></ul>Commercial Excellence<ul><li>Sales Growth</li><li>Food Cost Management</li><li>Labor Productivity</li><li>Customer Experience Management</li></ul>Personal Effectiveness<ul><li>Customer Focus</li><li>Decision Making</li><li>Problem Solving</li><li>Accountability</li><li>Adaptability</li><li>Communication</li><li>Planning & Organizing</li></ul> </li></ul></section>

Full Time 5 to 10 years Naukri Gulf

Public Health Officer

On-site - UAE - Abu Dhabi 27 July 2026

Research & Development

<ul><li>Performs regular inspections and audits (daily, weekly, monthly, or quarterly) at the designated location to verify that the public health and hygiene standards are maintained.</li></ul> Food Safety & Quality Control<ul><li>Provide advice and support to contractors in ensuring that the food production, catering, and food services are complying with HACCP Principles, FSMS requirements, ADAFSA regulations, client Standards and international best practices.</li><li>Inspect and monitor quality, hygiene, and critical control points (CCP’s) of in-process food production batches to ensure compliance with food safety and sanitation standards and procedures.</li><li>Conduct regular checks to ensure food handlers are adhering to good food handling, personal hygiene, and handwashing practices, during food preparation and service.</li><li>Inspects and monitors food shipping facilities, operation, sequence, packaging, labelling, preservation, frosting and defrosting, shelf life, stock rotation, material flow, transportation vehicles and warehouse standards.</li><li>Inspect all food consignments for quality, brands, hygiene, and safety before authorizing unloading and storage. Conduct sensory assessments for food items such as fresh fish / meat. Verify documentation such as Temperature Data Logger Reports, Specification Sheets, Certificate of Origin, Health / Sanitary / Halal Certificates as applicable.</li></ul> Hazard Analysis and Critical Control Points (HACCP)<ul><li>Evaluate the adequacy and the implementation of the HACCP manual specific to the site including Prerequisite Programs, HACCP Team, Descriptions of food and it’s distribution, intended use and the consumers of food, process flow diagrams, hazard analysis, critical control points, critical limits, monitoring procedures, corrective actions, verification procedures, record-keeping and documentation procedures.</li><li>Evaluate the hazard analysis to verify the identification of all food safety hazards and provide recommendations for preventive measures to manage these hazards.</li><li>Confirm critical control points and assess the measures or procedures in place to prevent, eliminate, or mitigate food safety hazards to a satisfactory level.</li><li>Validate critical control point monitoring requirements, such as procedures, inspections, and frequencies to ensure that the process is appropriately managed. </li></ul>Public Health<ul><li>Support with the investigation of all reported cases of infectious illness related to public health such as malaria, chickenpox etc. in consultation with HSE / Occupational Health / Medical Team to takes corrective/remedial measures.</li><li>Verify the medical fitness and vaccination records of Barbers, Food Handlers, Pest Control, Sewage Treatment and Waste Management related employees.</li><li>Conduct inspections of grocery stores to ensure adherence to hygiene and food safety practices, including personnel, storage facilities, products sold, shelf life etc.</li><li>Conduct inspections of barber shops to ensure compliance with hygiene practices related to barbering activities, including personnel, premises, and equipment in accordance with hygiene standards set by Abu Dhabi Municipality, DOH, client, and international guidelines.</li><li>Identify sampling points and develop a site-specific sampling plan to routinely collect food items, food handler hand swabs, kitchen surface swabs, potable water, treated wastewater and swimming pool water samples in accordance with the prescribed frequency schedule for microbiological and chemical analysis from an client approved external laboratory. Review the results against client Standards, Abu Dhabi Department of Energy Water Quality Regulations, Abu Dhabi Municipality Regulations and WHO Guidelines. </li></ul>Accommodation, Welfare and Community Facilities<ul><li>Inspect accommodation units for issues related to general sanitation, health, hygiene, air quality, pest control, maintenance (i.e. electrical, plumbing, structural), welfare & HSE aspects.</li><li>Inspect commercial outlets and community facilities including Grocery stores, Barbershops, Gardens, Zoo, Fountains, Playgrounds, Mosques, Majlises, Beaches, Public Clubs, Offices, Workshops, General Stores, Recreational Facilities, Laundries, and other public amenities to ensure hygienic practices and conditions are maintained in line with client Standards.</li></ul>Pest, Rodent, Bird & Stray Animal Control<ul><li>Evaluate the pest control operations to ensure compliance with public health standards. This includes inspecting the implementation and effectiveness of pest, rodent, bird, and stray animal control programs in alignment with the principles of Integrated Pest Management (IPM).</li><li>Review the protocols for pesticide chemical handling and storage. Propose necessary modifications to ensure the safe and proper use of chemicals.</li><li>Verify if pesticide dilutions and dosages are sufficient to achieve efficient pest management.</li><li>Verify if the mixing and loading of pesticide and the washing and rinsing of equipment is conducted in a safe and environmentally responsible manner to prevent pollution and safeguard human health.</li></ul> Potable Water Treatment<ul><li>Review the water treatment using a structured process to understand the different stages and the use of chemicals, filtration, and disinfection etc. to evaluate potential risks associated with each and to ensure that the facility is complying with all relevant regulations and guidelines for ensuring the quality and safety of the drinking water supply.</li><li>Inspect the water treatment plant to assess the plant's physical conditions, such as the condition of equipment, structures, and buildings and cleanliness of the facility. This includes examining the treatment equipment, storage tanks, and the distribution system.</li><li>Review the water treatment plant's documents and records, which may include the results of water quality tests, operating procedures, chemical usage, safety data sheets, maintenance records, training records, and any reports of previous issues.</li></ul> Sewage Treatment Plant and Drainage Systems<ul><li>Review the sewage treatment process, which may include physical, chemical, and biological processes, to ensure that the sewage is being properly treated and disinfected. and the plant is complying with all relevant regulations and guidelines, including those related to wastewater treatment, disinfection, and discharge.</li><li>Inspect the sewage treatment plant to assess the plant's physical conditions, such as the condition of equipment, aeration and sludge holding tanks, structures, buildings, and sanitary conditions.</li><li>Review the procedures for handling, treating, and disposing of sludge. Ensure that the sludge is being stored in a covered and secure location to prevent pests and odours from being released into the surrounding environment.</li><li>Collect effluent samples from the final discharge points in the treatment process to test for microbiological / chemical parameters and review the results to ensure conformity with discharge limits as per client Pollution Prevention and Control Standard and Abu Dhabi Department of Energy Trade Effluent Control Regulations.</li></ul> Desired Candidate Profile<ul><li>Bachelor's degree in public health, environmental health, biological sciences, or equivalent principal.</li><li>5 years of experience in implementing, supervising, inspecting, or auditing public health / food safety & hygiene programs in significant projects. Experience in oil and gas projects is advantageous.</li><li>Extensive knowledge of food regulations and public health standards.</li><li>Level 3 Award in HACCP Certificate (Catering / Manufacturing)</li><li>Level 4 Award in Managing Food Safety Certificate (Catering)</li><li>ISO 22000 Internal / Lead Auditor Certificate.</li><li>NEBOSH International General Certificate in Occupational Health & Safety.</li><li>Exceptional communication and interpersonal skills and the ability to effectively communicate and engage with culturally diverse teams.</li><li>Proficiency in Outlook, Word, Excel, and PowerPoint.</li><li>Proficiency in creating presentations and delivering impactful training.</li><li>Excellent knowledge of English Language.</li></ul>

0 to 0 years Bayt

Operations & Maintenance Engineer

On-site - UAE 17 July 2026

Engineering

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Code: 348/001/456 Industry: Water Treatment Department: After-Sales – Operations & Maintenance Reports To: After-Sales Manager / O&M Manager We are seeking an experienced Operations & Maintenance Engineer to oversee the complete lifecycle management of Sewage Treatment Plants (STPs) and Pumping Stations across various sites. The role is responsible for ensuring continuous, efficient, and compliant plant operations through technical leadership, team management, process optimization, maintenance planning, and stakeholder coordination. The ideal candidate will be a proactive professional capable of delivering operational excellence while maintaining high standards of safety, quality, and regulatory compliance. This Operations & Maintenance Engineer Job in Sharjah requires strong technical knowledge of wastewater treatment processes, plant equipment, preventive and corrective maintenance, and O&M operations. <ul><li>Oversee the daily operations of Sewage Treatment Plants (STPs) and Pumping Stations, including biological, mechanical, civil, electrical, instrumentation, and chemical treatment processes.</li><li>Ensure continuous plant operations within design parameters and maintain compliance with municipality regulations and applicable environmental standards.</li><li>Monitor real-time process performance data, identify deviations, and implement corrective actions to optimize plant efficiency and output quality.</li><li>Supervise water quality testing and laboratory analysis to ensure treated effluent meets required discharge standards and permits.</li><li>Evaluate and optimize chemical dosing systems, including coagulants, disinfectants, and other treatment chemicals.</li><li>Conduct regular process audits, monitor energy consumption, and implement improvements to enhance efficiency and reduce operational costs.</li><li>Oversee the safe and compliant handling, storage, and disposal of sludge and chemical by-products.</li><li>Develop, implement, and continuously improve preventive maintenance (PM) schedules for plant equipment, including pumps, blowers, surface aerators, motors, control panels, PLC panels, MCC panels, instrumentation, SCADA systems, and civil structures.</li><li>Manage corrective maintenance activities and ensure rapid resolution of equipment breakdowns to minimize plant downtime.</li><li>Plan and supervise major overhauls, equipment replacements, and capital maintenance works in coordination with clients and relevant stakeholders.</li><li>Maintain an accurate asset management register, including equipment history, maintenance records, and warranty information.</li><li>Ensure calibration and functional testing of critical instrumentation, meters, and control systems according to prescribed schedules.</li><li>Coordinate and supervise specialist subcontractors and third-party service providers for maintenance activities.</li><li>Assess and prioritize maintenance work orders based on criticality and operational impact.</li><li>Lead, supervise, and mentor the O&M team, including Senior Operators, Mechanical and Electrical Technicians, Operators, and Support Staff across assigned sites.</li><li>Allocate daily tasks, monitor attendance, coordinate shift planning and leave management, and ensure effective manpower deployment across multiple sites.</li><li>Conduct performance evaluations, identify training requirements, and provide on-the-job coaching and mentoring to team members.</li><li>Manage emergency plans during excessive flows, rain, floods, environmental disasters, and natural calamities affecting pumping stations and treatment facilities.</li><li>Enforce compliance with all Health, Safety, and Environmental (HSE) policies, procedures, and statutory requirements.</li><li>Ensure compliance with Permit-to-Work (PTW), Lockout/Tagout (LOTO), and confined space entry procedures.</li><li>Investigate incidents, near-misses, and unsafe conditions and implement appropriate corrective and preventive actions.</li><li>Ensure the availability, proper use, and maintenance of Personal Protective Equipment (PPE) and safety tools.</li><li>Maintain environmental compliance regarding effluent discharge quality, chemical handling, waste management, and noise control.</li><li>Coordinate with the HSE team regarding safety concerns, PPE requirements, HSE visits, and inductions.</li><li>Maintain comprehensive documentation, including operational logs, maintenance records, incident reports, compliance reports, and laboratory results.</li><li>Prepare and submit daily, weekly, monthly, quarterly, and annual O&M performance reports to clients and relevant authorities.</li><li>Develop and maintain Standard Operating Procedures (SOPs), emergency response plans, and operational manuals for critical plant systems.</li><li>Track and report Key Performance Indicators (KPIs), including plant availability, energy consumption, and treatment efficiency.</li><li>Ensure regulatory submissions, permit renewals, and inspection documentation are completed accurately and on time.</li><li>Serve as the primary technical point of contact for clients, municipality representatives, consultants, and regulatory bodies for O&M-related matters.</li><li>Attend client coordination meetings, technical reviews, and site inspections and provide prompt, professional, and solution-oriented responses to queries and operational issues.</li><li>Maintain readiness to respond to emergency breakdowns, system failures, and critical incidents outside regular working hours when required.</li><li>Support clients in plant expansion, upgrade, and rehabilitation projects by providing technical and O&M expertise.</li><li>Manage the procurement and inventory of spare parts, consumables, chemicals, and tools while maintaining appropriate stock levels.</li><li>Evaluate supplier performance and material quality and recommend suitable vendors.</li><li>Prepare material requisitions, technical specifications, and scopes of work for the procurement of equipment and services.</li><li>Monitor operational expenditure against approved O&M budgets and identify cost-saving opportunities without compromising quality.</li><li>Maintain accurate records of procurement activities, material receipts, and inventory movements.</li><li>Design and deliver training programs for O&M staff covering plant processes, equipment operation, safety procedures, and emergency response.</li><li>Identify individual and team skill gaps and support knowledge sharing, cross-training, succession planning, and new employee onboarding.</li><li>Participate in client visits, technical meetings, and sales presentations to support business development activities.</li><li>Provide technical and operational support to the sales team during proposal preparation, project discussions, and client interactions.</li><li>Identify and evaluate new business opportunities, potential projects, and service expansion areas.</li><li>Develop and maintain strong relationships with existing and prospective clients to support customer satisfaction and repeat business.</li><li>Coordinate with internal departments for the timely submission of quotations, technical proposals, and project documentation.</li><li>Conduct market research and competitor analysis to identify emerging opportunities and industry trends.</li><li>Assist in promoting services and capabilities to clients, consultants, and government entities.</li><li>Monitor ongoing projects and identify opportunities for additional services, upgrades, and Operations & Maintenance contracts.</li></ul> <ul><li>Bachelor's Degree in Mechanical, Electrical, Chemical, or Environmental Engineering, or an equivalent qualification.</li><li>Valid UAE driving licence.</li><li>Additional certifications in wastewater treatment, SCADA/PLC systems, or HSE management will be an advantage.</li><li>Strong knowledge of biological treatment processes, including Activated Sludge, MBR, MBBR, SBR, ASP, and FCR.</li><li>Strong knowledge of mechanical systems and electrical and instrumentation equipment used in water and wastewater treatment operations.</li><li>Proficiency in SCADA/PLC systems and Microsoft Office applications.</li><li>Solid understanding of Health, Safety, and Environmental regulations applicable to water and wastewater treatment operations.</li><li>Ability to read and interpret engineering drawings, P&IDs, and technical specifications.</li><li>Strong leadership, communication, and interpersonal skills with the ability to manage diverse teams.</li><li>Excellent problem-solving, analytical, and decision-making skills, particularly when working under pressure.</li><li>High level of initiative, accountability, and commitment to delivering results.</li><li>Flexibility and availability to respond to site emergencies and client requirements outside normal working hours.</li></ul> Please visit our jobs page to check out our current list of jobs in UAE and across the world. Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities. Subscribe to our LinkedIn newsletter for weekly job updates. </div>

0 to 0 years Bayt

Head of Operations & Transformation

On-site - UAE 7 July 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position: AVP, Head of Service, Operations & Transformation (Gulf / GCC) Job Location: Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain & Kuwait) The Role: The Head of Service & Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations, as well as internal governance requirements. Working with other department heads, the incumbent will ensure the working environment, processes, guidelines and values are aligned with One MetLife and the Global Operations strategy. This role is a critical business partner in achieving financial goals, improving operating performance and maintaining a controlled environment that mitigates operational risk across policy issuance, servicing and claims processes. Key Responsibilities: <ul><li>Design and implement an operations strategy that supports commercial commitments, financial objectives, regulatory compliance and scalable service delivery across the organisation.</li></ul> <ul><li>Execute on operational and customer service strategy to drive an improved end-to-end customer experience, drive operational efficiency and make it easier for customers to do business with us.</li><li>Manage issuance, claims, services, and collections processes with the objective of meeting agreed service levels, quality standards, and regulatory requirements.</li><li>Establish operations guidelines to ensure the effective functioning of the provider/medical network and the appropriate parameters for claims adjudication, pricing tables, and associated cost controls.</li></ul><ul><li>Define and manage recovery payments and collections strategy across business lines to protect earnings and improve cash-flow discipline.</li><li>Oversee the timely and accurate consolidation of operational financial information, particularly collections and claims data, to support reporting to authorities, home office requirements, regulatory compliance and effective decision making.</li></ul> <ul><li>Supervise compliance with internal policies and applicable regulatory requirements across the UAE and the supported markets (Qatar, Oman, Bahrain and Kuwait) to mitigate regulatory and conduct risks, including (as applicable) anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, FATCA/CRS, and other local requirements. Define and manage preventive and corrective action plans associated with internal and external audits to ensure adherence to regional and global operational policies and local regulatory expectations.</li></ul><ul><li>Lead continuous improvement and service process re-engineering to improve operational effectiveness, customer outcomes, control standards and business-line profitability.</li></ul> <ul><li>Responsible for strategic technological improvements/implementation to streamline processes from the UAE hub and standardize service delivery across Qatar, Oman, Bahrain and Kuwait.</li></ul><ul><li>Lead the Digital Transformation and PMO agenda for the Gulf/GCC operations function, including prioritisation and governance of transformation initiatives, delivery tracking, benefits realisation, process automation, change management, and alignment with regional and global technology roadmaps.</li></ul> <ul><li>Create an effective and efficient work environment across all locations that will engage and enable associates to improve the customer experience.</li></ul><ul><li>Attract, retain and motivate high-performing talent across the operations function.</li><li>Set goals, monitor performance and evaluate results to ensure departmental and organisational objectives are met and aligned with business priorities.</li><li>Develop differentiated operational capabilities and services by leveraging technology, people and shared best practices.</li><li>Embed a Lean mindset across operations to reduce risk, remove waste and strengthen continuous improvement.</li><li>Support the agency strategy by shaping the operating model, resourcing requirements and operational processes needed to serve this channel effectively.</li><li>Ability to travel across the GCC as required (estimated 10–20%).</li></ul> Key Relationships: <ul><li>Reports to: Regional Head of Operations</li></ul> <ul><li>Direct reports/team: 7 direct reports: Claims Lead; Billing & Reconciliation Lead; Underwriting/Policy Administration Lead; Customer Service Manager; Group Savings/Benefits (End-of-Service) Operations Manager; Dental/Provider Network Lead; Digital Transformation and PMO Lead.</li><li>Key Stakeholders: UAE business heads and Functional VP’s/Directors; country leads/points of contact in Qatar, Oman, Bahrain and Kuwait; local regulators and external advisors; clients, brokers and key partners</li></ul> Candidate Qualifications: Essential Business Experience and Technical Skills: <ul><li>10+ years’ experience managing large teams within the insurance industry, with strong strategic judgement and commercial acumen.</li><li>Demonstrated leadership experience across a large, multi-site insurance service or operations organisation.</li><li>Deep understanding of key business and operational metrics, including integrated analytics and strong business and technology acumen to support data-driven transformation decisions.</li><li>Significant change agent and innovator, with the ability to drive meaningful operational transformation while balancing effectiveness, efficiency, customer experience and control.</li><li>Insurance product experience across Group and Retail lines.</li><li>Strong understanding of the regulatory and legislative environment and its impact on insurance products and operations.</li></ul> <ul><li>Strong influence, negotiation and conflict resolution skills</li></ul><ul><li>Proven ability to work effectively in a matrixed environment.</li><li>Excellent analytical, decision-making and problem-solving skills.</li><li>Proven ability to manage multiple priorities and strong project management skills, including PMO governance, milestone tracking, dependency management and escalation of delivery risks.</li><li>Strong understanding of market needs that influence excellent customer service, with the ability to adapt MetLife’s operational delivery to create customer value.</li><li>Ability to identify and create opportunities where processes and technology can converge to improve productivity, service quality, automation and scalability.</li><li>Digital transformation leadership, including automation, workflow redesign and adoption of scalable technology solutions.</li><li>Strong PMO discipline with the ability to govern complex initiatives, manage dependencies and translate strategy into measurable delivery outcomes.</li><li>Data-led operational management, using analytics and performance metrics to identify opportunities, monitor benefits and improve decision making.</li><li>Change management and stakeholder engagement skills to embed new ways of working across multi-market operations.</li><li>Strong compliance, risk management and audit orientation.</li><li>Ability to partner effectively with senior executives across distribution, operations, product, finance, Human Resources and other enabling functions.</li><li>Ability to attract, coach, mentor and develop talent.</li></ul> <ul><li>Fluent in English required. Arabic preferred; additional languages relevant to the Gulf market are an advantage.</li></ul> Leadership Competencies:  <ul><li>Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.</li><li>Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance. </li><li>Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.</li><li>Models our Values – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.</li><li>Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.</li><li>Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.</li></ul> MetLife:  MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.  We are one of the largest institutional investors in the U.S. with more than $588.7 billion in total assets under management as of December 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies. </div>

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