Automation Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Go-to-Market Specialist – AI &amp; Agents is responsible for building and owning a fully self-sourced new-business pipeline for AI Agents, AI Apps, and AI Models across the UAE market, converting qualified opportunity into signed revenue.<br> The role requires a consultative, diagnosis-first business development professional who can navigate complex, multi-stakeholder organizations, build stakeholder maps and account plans, and translate operational pain points into specific, relevant AI use cases.<br> The role applies structured, disciplined qualification (MEDDPICC or equivalent) and works both directly and through the company’s channel and partner ecosystem to close new business.<br> New Logo Acquisition Own full-cycle prospecting, qualification, and closing across an assigned account territory within the UAE market.<br> Build and own a fully self-sourced, hunter-owned pipeline — no inherited pipeline, no renewals, and no account management.<br> Apply structured, disciplined qualification (MEDDPICC or equivalent), qualifying in and disqualifying out with equal rigor.<br> Consistently work toward and achieve assigned business development and revenue targets.<br> Identify decision-makers, influencers, buying centers, and potential entry points within target organizations.<br> Account Research &amp; Go-to-Market Planning Take full ownership of assigned target accounts and conduct comprehensive account research that feeds live account plans, not a standalone exercise.<br> Build and maintain account plans and stakeholder maps for a defined target account list (NAL).<br> Develop a strong understanding of each target account, including business model, technology landscape, procurement structures, and key stakeholders.<br> Translate a client’s operational pain points into specific, relevant AI Agents, AI Apps, and AI Models use cases.<br> Research a prospect’s business, technology, and recent moves thoroughly before any first meeting.<br> Prospecting &amp; Business Development Conduct proactive outbound prospecting through multiple channels, including calls, email, LinkedIn, networking, events, referrals, and industry connections.<br> Generate and co-develop pipeline together with Marketing through account-based marketing (ABM) efforts.<br> Generate and manage pipeline in partnership with the company’s channel and partner ecosystem.<br> Lead prospecting at industry exhibitions and events using a pre-built target list, rather than general floor-walking.<br> Qualify opportunities based on business need, commercial potential, buying authority, timing, and fit.<br> Consultative Selling &amp; Deal Closure Understand the prospect's business challenges and translate them into potential technology solutions.<br> Develop compelling commercial propositions, proposals, and presentations in collaboration with relevant internal teams.<br> Lead commercial discussions, negotiations, and deal progression.<br> Own opportunities from initial prospecting through qualification, proposal, negotiation, and closure.<br> Close deals directly or indirectly through strategic partnerships and channel relationships.<br> Leverage partnerships to access new markets, accounts, and opportunities.<br> Clearly articulate the business value, ROI, and impact of proposed technology solutions.<br> CRM, Pipeline &amp; Reporting Maintain accurate and up-to-date records of prospects, activities, opportunities, and deal stages in the CRM.<br> Provide regular visibility on pipeline value, forecast, conversion rates, activities, and expected closures.<br> Ensure disciplined follow-up and progression of opportunities.<br> Analyze pipeline performance and continuously improve prospecting and conversion approaches.<br> Cross-Functional Collaboration Work closely with Pre-Sales, Engineering, Production, Products, finance, Legal, and other relevant functions to ensure commercial commitments are realistic and deliverable.<br> Coordinate internally to develop customized solutions and proposals for prospects.<br> Ensure a smooth transition from closed opportunity to implementation and account ownership.<br> Networking and Industry Engagement: Attend industry exhibitions and conferences relevant to AI Agents, Apps, and Models, using a pre-built target list to drive prospecting.<br> Develop and maintain client relationships, expectations &amp; satisfaction, understanding how systems integrators, hyperscalers, and channel partners fit around a deal.<br> Conduct regular in-person meetings with UAE-based clients and stakeholders to strengthen relationships.<br> Requirements: A bachelor’s degree in Technology, Engineering, Computer Science, or a related field is preferred.<br> 4–7 years of proven experience in business development, technology sales, solution sales, enterprise sales, or consultative B2B sales.<br> Experience selling technology, digital, AI, SaaS, cloud, automation, software, IT services, or other technology-enabled solutions.<br> Management consulting background (e.<br>g., Big 4, strategy firm) is a strong plus, bringing diagnostic rigor and business-case skills.<br> Demonstrated track record of acquiring new clients and closing B2B deals.<br> Experience managing a defined target-account list and developing account penetration strategies.<br> Excellent prospecting, networking, negotiation, and closing skills.<br> Comfortable with long, technical, multi-stakeholder sales cycles.<br> Strong commercial acumen and ability to identify revenue opportunities.<br> Excellent account research and business intelligence skills.<br> Ability to understand client needs and translate them into relevant Tech solutions.<br> Strong communication, presentation, and influencing skills.<br> Ability to work under pressure and meet tight deadlines.<br> Highly target-driven and comfortable working with ambitious sales targets.<br> Resilient, persistent, and able to handle rejection and setbacks.<br> Excellent level of proficiency with MS Office Project, Excel, Visio, PowerPoint, and SharePoint.<br> Excellent command of both spoken and written English.<br> Willingness to travel approximately 25–50% to UAE, typically involving one to two business trips per month, depending on business requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space.<br>The MEATR (Middle East, Africa, and Turkey) Fleet organization is responsible for managing and growing Amazon's Last Mile Fleet across the region. We are seeking an exceptional Senior Manager to lead Fleet Strategy, Planning and Programs for the MEATR (Africa, Middle East, and Turkey) region—one of our fastest-growing and most dynamic markets.<br>In this pivotal role, you will be the strategic architect of MEATRs fleet operations, responsible for the complete fleet lifecycle from demand forecasting and procurement to operational excellence and partner experience. You'll leverage sophisticated analytical modeling to predict fleet requirements years in advance, drive operational excellence through data-driven insights, and ensure our Delivery Service Partners (DSPs) have the tools and support they need to succeed.<br>This is a rare opportunity to shape the future of Amazon's logistics capabilities in a high-growth region. You'll work at the intersection of strategy, operations, analytics, and partnership management—driving decisions that impact hundreds of millions of dollars in capital investments while building the foundation for sustainable growth. <br>The ideal candidate combines deep analytical capabilities with strong business acumen and exceptional stakeholder management skills. You'll need to be equally comfortable building sophisticated forecasting models, coaching operations teams on best practices, and presenting strategic recommendations to senior leadership. You'll thrive in ambiguity, design scalable solutions for emerging markets, and have a commitment to operational excellence and customer obsession.<br>This role requires approximately 30% travel across the MEATR region to build relationships, conduct operational assessments, and drive change management initiatives.<br>Key job responsibilities<br>1. Fleet Demand Planning &amp; Forecasting<br> - Design and develop scalable fleet demand modeling to predict last mile van / size requirements across Africa, Middle East, and Turkey<br> - Create demand plans for multiple vehicle specifications (diesel/electric, long/short wheel base, specialized configurations) across long-term strategic (+3 years), medium-term tactical (12-18 months), and short-term operational (&lt;12 months) planning horizons<br> - Consolidate input from diverse stakeholders to ensure fleet plans always consume the latest available assumptions and business strategies<br>2. Strategic Partnerships &amp; Vendor Management<br> - Develop and execute strategic partnerships across the MEATR transportation ecosystem, focusing on long-term value creation with Original Equipment Manufacturers (OEMs), rental/leasing providers, upfitting vendors, maintenance service providers, and parts suppliers (in partnership with Global Fleet Procurement GFP organization)<br> - Identify and capitalize on commercial opportunities through market analysis, competitive benchmarking, cost optimization initiatives, multi-country fleet sharing, and alternative supply channels (e.g., used vehicle markets)<br>3. Network Capacity &amp; Supply Chain Optimization<br> - Lead strategic initiatives to optimize network capacity across MEATR, balancing fleet supply and demand across stations, coordinating short-term deployment scheduling, and optimizing for seasonal demand variations<br> - Collaborate extensively with Finance business partners to ensure plans are efficient and meet peak demand requirements, drive efficient capital allocation (CAPEX), optimize operating expenses (OPEX), and develop Total Cost of Ownership (TCO) models<br>- Develop innovative program management mechanisms to drive data-driven decision-making across make vs. buy vs. rent trade-offs, vehicle type mix optimization, asset utilization improvements, and investment prioritization<br> - Monitor and optimize key metrics to ensure smooth supply chain operations, addressing procurement lead times, parts availability, and cross-border logistics complexities unique to MEATR markets<br>4. DSP Partner Experience &amp; Voice of Customer<br> - Establish and expand listening mechanisms to capture Delivery Service Partner feedback including regular surveys, sentiment analysis, focus groups, partner councils, operational data analysis, and direct engagement during station visits<br> - Analyze, report, and take action on customer feedback data to identify and drive opportunities to improve the level of service GFP offers to DSP partners, combining qualitative sentiment data with quantitative service benchmarking<br> - Identify and prioritize DSP pain points related to fleet operations including vehicle reliability, maintenance processes, administrative burden, cost transparency, and training gaps<br> - Develop and launch innovative programs and value-added services to improve DSP experience and productivity (e.g., preventive maintenance programs, roadside assistance, simplified processes, self-service tools, training materials)<br> - Measure DSP satisfaction through Net Promoter Score (NPS), program adoption rates, and qualitative feedback themes, with target improvements of +5 NPS points annually<br> - Collaborate with DSP Program teams across organizations to ensure fleet decisions consider partner impact, co-develop solutions to shared challenges, and maintain strong exchange of insights on partner needs<br>5. Executive Leadership &amp; Cross-Functional Influence<br> - Own executive-level business reviews and strategic planning sessions, delivering data-driven insights and actionable recommendations to VP and senior leadership stakeholders<br> - Write and contribute to compelling business cases using information synthesized from multiple stakeholders, propose and obtain approval from functional leaders, and maintain project schedules that enable teams to succeed<br> - Take accountability while providing transparent status updates, proactively asking for help and immediately escalating issues and problems as necessary to remove blockers<br>6. Innovation &amp; Strategic Initiatives<br> - Drive the transition to electrification by integrating Electric Vehicle (EV) planning into business-as-usual fleet requirement processes, considering charging infrastructure, range requirements, and total cost of ownership<br> - Extend Fleet Requirement Planning processes to new business customer organizations (e.g., Sub-same Day, DSP Lite) and new countries as MEATR expands, building replicable playbooks for rapid market entry<br> - Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations, working to understand business problems, automation limitations, scaling factors, and reasons behind leadership decisions<br> - Design solutions that can adapt to each MEATR market's unique maturity level, account for varying data availability and quality, work within local constraints, and maintain global standards while allowing regional flexibility<br>A day in the life<br>Your day will be dynamic, strategic, and highly impactful. You might start by reviewing overnight fleet utilization data across MEATR markets, identifying a pattern of underutilization in one country and overdemand in another—prompting you to coordinate a cross-border vehicle transfer. You'll join a strategic planning session with Finance to present your updated 18-month fleet forecast, defending your assumptions and securing approval for a significant vehicle procurement order.<br>Mid-morning, you'll dive into your forecasting model, adjusting parameters based on new network expansion plans shared by the Operations team, then run scenario analyses to understand the impact on CAPEX requirements. <br>After lunch, you might review DSP feedback survey results, identifying a recurring theme about maintenance delays. You'll brainstorm solutions with the maintenance vendor and draft a proposal for a new preventive maintenance program. You'll then prepare for your afternoon executive business review, creating visualizations that tell a compelling story about fleet performance trends and your strategic recommendations.<br>Late afternoon brings a call with regional fleet managers across Saudi Arabia, Egypt, and Turkey—you're coaching them on a new audit framework and gathering their input on local market dynamics that should inform your demand forecast. You wrap up your day by analyzing repair cost trends, identifying an opportunity to consolidate vendors and save on OPEX.<br>Throughout, you're the critical link ensuring our fleet remains reliable, safe, cost-efficient, and perfectly sized to meet customer demand—balancing analytical rigor with operational pragmatism and strategic thinking.<br>- 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience<br>- MBA<br>- 5+ years of supply chain management, planning, strategic sourcing, commodity management or program management experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <b>About The Company:</b> <br><p><span>We are a global energy maritime logistics leader with a world-class asset base. We are the dedicated and vital logistics arm for ADNOC Group, providing mission critical and highly specialized services across ADNOC’s entire value chain. We also provide market-leading, cost-competitive maritime and logistics solutions to over 100 global customers and ship to more than 50 countries across the world. As a global energy maritime logistics leader and the dedicated and vital logistics arm for ADNOC Group, we are driven to set the highest standards in shipping and maritime operations, pushing boundaries and pioneering new frontiers in sustainability. We are committed to delivering world-class solutions that are innovative and efficient, while always putting safety first</span></p><br><br><br><b>About The Job:</b> <br><p><span>Lead the planning, governance, and execution of the full portfolio of business transformation initiatives and post-acquisition integration programmes that support delivery of ADNOC Logistics &amp; Services (ADNOC L&amp;S) strategy. Oversee a team of Specialists, shape business cases, target operating models, and integration roadmaps, and partner with senior leadership across ADNOC L&amp;S, its subsidiaries, and ADNOC Group to ensure initiatives deliver targeted synergies, performance uplift, and a unified operating model across the ADNOC L&amp;S portfolio.</span></p><br><br><br><u><b>Job Specific Accountabilities Part 1:</b></u> <br><p><span><strong><u>Strategy &amp; Execution</u></strong></span></p><br><ul><li><span>Translate ADNOC L&amp;S' corporate strategy into a prioritised portfolio of transformation initiatives and post-acquisition integration programmes, in alignment with ADNOC Group strategic objectives.</span></li><li><span>Partner with senior leadership across L&amp;S, subsidiaries, and ADNOC HQ to secure sponsorship, define value targets, and sequence initiatives for maximum strategic impact.</span></li><li><span>Ensure each initiative has a clear line of sight to long-term business goals, synergy capture, and sustainable value creation across the L&amp;S portfolio.</span></li><li><span>Lead and develop the Transformation &amp; Integration team, allocating Specialists across initiatives, setting delivery standards, coaching technical and behavioural capability, and ensuring quality and consistency of execution across the portfolio.</span></li></ul><p><span><strong><u>Stakeholder Engagement &amp; Governance</u></strong></span></p><br><ul><li><span>Build and maintain the stakeholder engagement model for the Transformation &amp; Integration function, establishing trusted relationships across L&amp;S leadership, business unit management, subsidiary management, corporate functions (Finance, Human Capital, IT/Digital, Legal, Procurement, HSE, Strategy &amp; Performance), and ADNOC HQ.</span></li><li><span>Lead the engagement of external counterparts on integration programmes, including acquired or target company leadership, financial and legal advisors, and regulators where applicable, ensuring alignment on objectives, timelines, and value commitments.</span></li><li><span>Design and run the governance framework for the Transformation &amp; Integration portfolio, including ExCo/Board-level reporting, steering committees, integration management offices (IMOs), and escalation forums, ensuring leadership has timely visibility of progress, risks, decisions, and value capture.</span></li><li><span>Drive a culture of structured stakeholder communication across the function, embedding clear engagement plans, decision logs, and reporting cadences as standard practice on every initiative and programme.</span></li></ul><br><br><u><b>Job Specific Accountabilities Part 2:</b></u> <br><p><span><strong><u>Transformation &amp; Integration Planning &amp; Delivery</u></strong></span></p><br><ul><li><span>Diagnose performance gaps, integration pain points, and operating model inefficiencies across L&amp;S and newly acquired businesses through data analysis, stakeholder interviews, end-to-end process mapping, and benchmarking against industry and ADNOC Group standards.</span></li><li><span>Lead quantitative analysis of operational efficiency and synergy opportunities across transformation initiatives and post-acquisition integration programmes, overseeing the identification, sizing, and validation of quantifiable performance and value targets that shape transformation and integration business cases.</span></li><li><span>Establish and oversee synergy and value realisation tracking across integration programmes, defining baselines, monitoring run-rate against committed targets, and reporting realised value to leadership through to programme closure.</span></li><li><span>Develop transformation and integration roadmaps, target operating models, and implementation plans that translate strategic intent and validated value targets into executable workstreams, and lead delivery through structured governance covering scope, milestones, budget, risks, dependencies, and benefits realisation against committed financial and operational KPIs.</span></li><li><span>Apply change management, stakeholder engagement, and communication practices to embed new ways of working and ensure adoption across L&amp;S and integrated subsidiaries.</span></li><li><span>Scope, select, and manage external consultants and advisors supporting the Transformation &amp; Integration portfolio, defining statements of work, governing quality and commercial value, and ensuring effective knowledge transfer back into the L&amp;S team.</span></li></ul><br><br><u><b>Job Specific Accountabilities Part 3:</b></u> <br><p><span><strong><u>Innovation &amp; Industry Trends</u></strong></span></p><br><ul><li><span>Monitor external trends, emerging technologies, and leading transformation and integration practices across the logistics, shipping, and energy sectors.</span></li><li><span>Identify opportunities to apply digital enablement, automation, and advanced analytics to accelerate transformation outcomes and integration synergy capture.</span></li><li><span>Build and continuously improve the Transformation &amp; Integration function's delivery toolkit, including methodologies, playbooks, templates, and KPIs, embedding a consistent, repeatable, and scalable approach to transformation and integration across L&amp;S.</span></li><li><span>Champion a forward-thinking culture within the function, piloting new tools, methodologies, and delivery approaches that strengthen L&amp;S' transformation and integration capability over time.</span></li></ul><br><br><b>Minimum Requirements: </b> <br><ul><li><span>Bachelor’s degree in Business / Management / Economics / Finance, Engineering, or a related field. A Master’s degree, such as a Master’s in Business Administration, is advantageous if coming from an industry background.</span></li><li><span>10+ years of experience in business transformation / strategy execution and/or M&amp;A (including integration/divestment planning and execution) or strategy role from an industry or consulting background.</span></li><li><span>If coming from a background outside management consulting, a globally recognised certification in project / programme management (e.g., PMP®, PRINCE2® Practitioner, or MSP®) is required. A certification in change management (e.g., Prosci® Certified Change Practitioner, APMG Change Management Practitioner, or CCMP™) is advantageous.</span></li><li><span>Sector experience within maritime, logistics and energy, and experience working in or with government-owned entities or large-scale industrial organizations is highly desirable.</span></li></ul><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!</p><br><br><p>The Business Systems Manager will manage the business operations process design, impact and implementation for all IT systems pertinent to the department/assigned work stream, working closely with Emirates IT. Serve as senior subject matter expert for assigned functional domain. Manage the IT investment of the department from a business perspective to maximise performance efficiency, return on investment, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements, user training, business help desk support and active promotion of the departmental systems/PSS among the user community, in synch with the business growth, distribution and operational strategy. Pro-actively participate in achieving the IT and business strategic objectives of the department, by sourcing, validating and providing required information to develop system enhancement proposals and manage business testing, implementation, user requirements and operation thereafter. In all this the job holder has to closely work with Emirates/IT, and external vendors.</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Pro-actively lead/seek, validate, document and manage the analysis and requirements of the current and future business technology/functional needs. Interact with business and support unit managers and users across the company, trade and supplier partners, customers and information users to ensure that functionality is maximised and enhancements consistent with business and user requirements and the department’s future direction and strategy. Manage the user requirements, user testing and business rollout of new features.</li><li>Pro-actively monitor systems/functional performance to meet commercial demands Effectively identify, communicate, coordinate and drive solutions to any system instabilities, with the relevant managers/staff/vendors, within pre-agreed SLA’s and keep all relevant business managers and operationally dependant areas updated on a real time basis.</li><li>Organise and manage user testing schedules in a timely manner to ensure that delivered modules, patches or enhancements are tested in a qualitative manner, for implementation across the user community. Organise, coordinate and involve a broad spectrum of users (including outstations) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes.</li><li>Manage the development and effective implementation of system usage procedures and ensure that user manuals and on-line help are published and available to all users, so that systems are used uniformly and efficient. Document and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work closely with Training Manager to provide input on required training materials and e-learning.</li><li>Manage and provide systems help desk, which provides effective user assistance, diagnosis, reporting, escalation, solutions and closure of user problems and incidents. Ensure all systems and process related issues or enhancement requests are investigated, validated, recorded, tracked and managed effectively.</li><li>Participate/Lead, document/review, analyse and evaluate business requirement documents to ensure that they accurately reflect all business needs, pro-actively interact with user process owners and connected user departments or work areas, to review the same and co-ordinate with IT to address deviations. Also responsible to review and validate all user IT requirements documents for the department within business timelines. Scope creep must be managed and addressed to ensure project, bug fixes, patches or enhancement deliverables are not compromised.</li><li>Organise resources to address system operational issues and provide constant support and assistance for all users of the systems, internally and externally. Pro-actively propose, obtain approval and manage enhancements to the systems to meet evolving business processes and strategic distribution requirements.</li><li>Organise and conduct user forums and act as a medium to obtain, evaluate, validate and submit modification proposals, with cost/revenue and efficiency benefits.</li></ul><br><p><strong>SPECIFIC JOB ACCOUNTABILITIES:<br>Emirates Reservation System (ResConnect)</strong></p><br><br><ul><li>Analyse the products, competitors and industry changes to determine the most appropriate product feature sets. Recommend and co-ordinate where necessary competitive analysis, customer needs analysis and market research.</li><li>Be directly involved in the product design throughout the project lifecycle through to deployment and ongoing management. Lead the document development requirements with user flows and storyboards. Review and provide feedback for user acceptance.</li><li>Envisage, adapt and evolve the business processes for alignment and ensure impacted interface systems are aligned and tested.</li></ul>Qualification<p><strong>In order to be successful in this role, you must meet the below requirements:</strong></p><br><br><ul><li>8+ years in Commercial/Sales of experience relevant to the role.</li><li>Degree or Honours (12+3 or equivalent).</li><li>Experience of Airline reservation systems</li><li>Airline operations knowledge</li><li>Online retail knowledge (Airline Domain)</li><li>Retail stores knowledge (Airline Domain)</li><li>Loyalty platform experience (Airline Domain)</li><li>Knowledge of Payment gateways including PCI compliance (desirable)</li><li>Experience with Modern Airline Retailing implementation (desirable)</li></ul><p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br>Salary &amp; benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Make an impact with NTT DATA</b><br>Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.</p><br><br><br><br><b>Your day at NTT DATA</b><br>The Network &amp; Security Implementation Engineer is responsible for designing, implementing, and supporting enterprise network and cybersecurity solutions across customer environments. This role works closely with project, engineering, and operations teams to deliver secure, resilient, and high-performing infrastructure solutions while ensuring successful deployment, documentation, and operational handover.<br>The Network &amp; Security Implementation Engineer applies deep technical expertise across networking, security, and infrastructure technologies to support business-critical environments and contribute to successful customer outcomes.<br><br><b>Key responsibilities:</b><ul><li>Design, implement, and support enterprise network and security solutions across customer environments.</li><li>Deploy, configure, and maintain firewall, IPS, web security, email security, NAC, endpoint security, and SD-WAN technologies.</li><li>Implement and support routing, switching, wireless, and network infrastructure solutions.</li><li>Perform installation, testing, troubleshooting, optimization, and operational support activities across network and security platforms.</li><li>Develop and maintain High-Level Design (HLD), Low-Level Design (LLD), implementation, and as-built documentation.</li><li>Participate in project planning, solution design, technical workshops, and Bill of Quantity (BOQ) preparation activities.</li><li>Ensure successful project delivery through deployment, implementation, testing, validation, and operational handover.</li><li>Support centralized management, monitoring, reporting, and automation platforms for network and security environments.</li><li>Collaborate with implementation, operations, support, and customer teams to ensure service quality and operational stability.</li><li>Provide technical troubleshooting and root-cause analysis for network and security incidents.</li><li>Support continuous improvement initiatives to enhance infrastructure security, performance, and availability.</li><li>Adhere to organizational standards, best practices, and IT Service Management (ITSM) processes.</li></ul><br><br><br><b>To thrive in this role, you need to have:</b><ul><li>Strong understanding of enterprise networking and cybersecurity principles.</li><li>Good knowledge of firewall technologies, intrusion prevention systems, web and email security solutions.</li><li>Solid understanding of routing, switching, wireless networking, SD-WAN, and network security architectures.</li><li>Strong troubleshooting and problem-solving capabilities.</li><li>Ability to interpret technical requirements and translate them into practical solutions.</li><li>Good understanding of network security best practices and operational controls.</li><li>Strong documentation skills with experience producing HLD, LLD, and As-Built documentation.</li><li>Effective communication and stakeholder engagement skills.</li><li>Strong time management and task prioritization abilities.</li><li>Ability to work independently and collaboratively within project and operational teams.</li><li>Customer-focused approach with a commitment to service excellence.</li><li>Ability to support secure, stable, and resilient infrastructure operations.</li></ul><br><br><br><b>Academic qualifications and certifications:</b><ul><li>Bachelor's degree or equivalent qualification in Information Technology, Computer Science, Engineering, or a related field.</li><li>Relevant vendor certifications in Cisco, Fortinet, Palo Alto, or equivalent technologies are required.</li><li>Additional industry certifications related to networking, cybersecurity, or infrastructure technologies are advantageous.</li></ul><br><br><br><b>Required experience:</b><ul><li>Demonstrable experience in enterprise networking, network security, and infrastructure implementation roles.</li><li>Hands-on experience with firewall administration and security policy management across Cisco FTD/FMC, Palo Alto, and FortiGate platforms.</li><li>Experience with intrusion prevention, web security, email security, network access control, and endpoint security technologies.</li><li>Experience implementing and supporting routing, switching, wireless, and SD-WAN environments.</li><li>Experience with centralized management and monitoring tools such as Cisco Catalyst Center, FortiManager, and FortiAnalyzer.</li><li>Experience with network and security implementation projects from design through operational handover.</li><li>Experience in solution design, project delivery, testing, deployment, and technical documentation.</li><li>Understanding of IT Service Management (ITSM) processes and operational support frameworks.</li><li>Experience working with cross-functional teams in project delivery and operational environments.</li><li>Experience supporting business-critical network and security infrastructure.</li></ul><br><br><br><p><b><span>Workplace type</span>: </b></p><br><br>On-site Working<br><p><b>About NTT DATA</b><br>NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune </p><br><br><p>Global 100. We are committed to accelerating client success and positively impacting society through </p><br><br><p>responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with </p><br><br><p>unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and </p><br><br><p>application services. Our consulting and industry solutions help organizations and society move </p><br><br><p>confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more </p><br><br><p>than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as </p><br><br><p>established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each </p><br><br><p>year in R&amp;D.</p><br><br><p><b>Equal Opportunity Employer</b><br>NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</p><br><br><p><b>Third parties fraudulently posing as NTT DATA recruiters</b>&nbsp;</p><br><br><p>NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an <b>@nttdata.com</b> email address. If you suspect any fraudulent activity, please <i>contact us</i>.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime.<br> Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.<br> We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance.<br> From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity.<br> Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.<br> But we don’t stop there.<br> At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident.<br> Where technology doesn’t just meet regulations—it stays ahead of them.<br> Our mission is to empower financial institutions to stop financial crime and create a safer world.<br> Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief.<br> We’re tackling some of the toughest challenges in financial technology.<br> From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.<br> Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.<br> What this role entails The Client Success Partner (CSP) is one of the most strategically important client-facing roles at Fenergo.<br> The CSP owns the post-sale relationship outright — retention, adoption, value realisation and growth — and is judged on whether clients keep getting measurable ROI long after go-live, not just at it.<br> The CSP gets alongside the client — in the room, on the hardest problems — because that proximity is where the most valuable work and the sharpest IP are made.<br> Operating that close demands real depth: the Fenergo client lifecycle, the regulatory terrain we work in — KYC, AML, CLM, client lifecycle management, financial crime, risk — and how every team in the firm actually works.<br> The CSP is the person a client’s executives call for a straight answer, and the person inside Fenergo who can get any door opened.<br> Because that depth is hard to hire and easy to grow, the CSP role is first and foremost an internal mobility path.<br> We look for it in people who are already client-facing, product-fluent and trusted internally — Product, Advisory, Client Solutions, Delivery — and move them into partnership.<br> Key Responsibilities 1.<br> Be the Trusted Partner Own the relationship.<br> Own the post-sale success of a portfolio of clients.<br> Each client has a live success plan tied to a named business outcome and ROI — not a status tracker.<br> Translate, don’t relay.<br> Understand each client’s priorities and pressures and turn them into clear actions for both sides.<br> Communicate hard things plainly; challenge constructively; hold confidence when things are difficult.<br> Run the heartbeat.<br> Lead client success governance — the Monthly Client Pulse with executive sponsors, strategic business reviews and product health checks — as decision-making forums, not read-outs.<br> 2. Drive Adoption and Value Watch the signals.<br> Track client health, sentiment, adoption and success-plan progress.<br> Use data and stakeholder insight to see risk early, while it is still cheap to fix.<br> Own churn risk end-to-end.<br> Spot at-risk clients and stabilise them at pace with the account team.<br> Adoption depth is the retention mechanism — a live-but-unused deployment is still a churn risk.<br> Be a product partner, not a ticket router.<br> Support functional and use-case questions directly where you can; partner with Product and Support on escalations while keeping ownership of the client experience.<br> Arm the renewal.<br> Give Sales the evidence — value delivered, sentiment, adoption, risk — that makes renewal a formality rather than a negotiation.<br> 3. Orchestrate Fenergo around the client Pull the firm together.<br> Coordinate Sales, Product, Delivery, Support and Partners into one joined-up plan.<br> The CSP is the single point where the firm becomes coherent to the client.<br> Be the Voice of the Customer.<br> Feed structured insight back in — needs, adoption barriers, product feedback, growth signals — so the firm learns from every account.<br> Find the growth.<br> Surface qualified expansion, then hand off cleanly to Sales with an account strategy.<br> Own the numbers.<br> Accountable for client-health reporting and the metrics behind it — CSAT, NRR, FTTV Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.<br> Collaboration: Working together to achieve our best Outcomes: Drive Success in every engagement Respect: A collective feeling of inclusion and belonging Excellence: Continuously raising the bar What’s in it for you?<br> At Fenergo, we believe that our employees deserve the best, which is why we offer a comprehensive benefits package that puts your health and well-being first.<br> You and your loved ones will have access to medical coverage.<br> We value your work-life balance, which is why we offer a generous 23 days of annual leave, as well as three paid leave days for the end of the year.<br> We also offer an allowance towards your child's education Our hybrid working policy and flexible hours allow you to work in a way that fits your lifestyle.<br> Plus, if you need to work from home, we've got you covered with a work from home set up allowance.<br> Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer.<br> We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential.<br> We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.<br> Our hiring decisions are based solely on qualifications, merit, and business needs.<br> We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success.<br> We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement.<br> We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.<br> Recruitment Safety For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.<br> Required experience and capabilities Experience &amp; Capability 7+ years of experience in customer success, account management or a related client-facing role.<br> Proven experience in the financial services domain experience, especially with client lifecycle management, onboarding, KYC, AML, FinCrime, fraud, identity, compliance or risk.<br> Proven experience building trusted relationships with senior stakeholders, developing accounts into tangible growth opportunities Proven experience managing high risk accounts to resolution at pace, working cross-functionally with Product, Support, Professional Services, Delivery or Sales to resolve client issues and improve outcomes Strong understanding of SaaS customer success models, including onboarding, adoption, renewals, retention and expansion.<br> Experience supporting renewal, retention and account-growth strategies through value evidence, client insight and risk management.<br> Product fluency and problem solving (intelligence) Proven ability to learn a SaaS product and support clients with functional, use-case, enablement and adoption-related questions.<br> Strong analytical and consultative problem-solving skills, with the ability to structure complex issues and communicate them clearly Experience in implementation, professional services, solution consulting or client transformation programmes.<br> Core Behavioural Skills Attitude &amp; Can-do: A positive, solution-oriented attitude is non-negotiable.<br> The CSP approaches every client interaction, internal challenge and setback with a constructive mindset, focused on what can be done rather than what cannot.<br> Curiosity &amp; growth mindset: The best CSPs are genuinely curious about their clients' businesses, about the Fenergo platform, and about the problems they are trying to solve.<br> Curiosity drives better discovery, sharper insights and more creative solutions.<br> It means asking the next question when others have stopped, staying up to date on industry trends and regulatory change, and proactively exploring how Fenergo can unlock new value for clients.<br> Emotional Intelligence Client success is a people business.<br> Emotional intelligence (EQ) is the ability to read a room, understand what is not being said, and respond in a way that builds rather than damages trust.<br> The CSP uses EQ to navigate difficult conversations with empathy and composure, to adapt communication style to different stakeholders, and to recognise when a client relationship needs careful handling.<br> Initiative This role requires sustained energy and pace, the drive to manage a large portfolio, pursue client outcomes relentlessly, and keep momentum across multiple workstreams.<br> Energy is not just about pace; it is about enthusiasm, engagement and the commitment to bring your best to every client interaction and internal collaboration.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job MEP Engineer – SPA Division (Hydrothermal &amp; Wellness Systems) <p><strong>Job Title – MEP Engineer – SPA Division (Hydrothermal &amp; Wellness Systems)</strong><br> <strong>Location:</strong> Dubai, UAE</p><br> About the Role <p>We are seeking an experienced and technically strong <strong>MEP Engineer – SPA Division (Hydrothermal &amp; Wellness Systems)</strong> to manage the engineering, coordination, installation, testing, and commissioning of MEP systems associated with spas, wellness facilities, hydrothermal areas, and specialized wet environments.</p><br> <p>The role will involve working on <strong>steam rooms, saunas, hammams, experience showers, hydrotherapy systems, pools, Jacuzzis, water features, treatment areas, and associated mechanical, electrical, plumbing, HVAC, and control systems</strong>. The ideal candidate will have strong MEP project experience with exposure to spa, wellness, hospitality, luxury residential, swimming pool, or specialized wet-area projects.</p><br> Key Responsibilities MEP Engineering &amp; Design <ul> <li> Review and develop MEP designs for spa, wellness, hydrothermal, and wet-area installations. </li> <li> Prepare and review technical drawings, layouts, schematics, equipment schedules, and material specifications. </li> <li> Coordinate mechanical, electrical, plumbing, HVAC, drainage, water treatment, and control systems. </li> <li> Ensure MEP designs meet project requirements, applicable standards, and manufacturer specifications. </li> <li> Review equipment selections and ensure compatibility with overall system requirements. </li> </ul> Hydrothermal &amp; Wellness Systems <ul> <li> Provide technical support for installation of <strong>saunas, steam rooms, hammams, experience showers, hydrotherapy systems, Jacuzzi systems, and other wellness equipment</strong>. </li> <li> Coordinate heating, steam generation, water circulation, filtration, drainage, and ventilation systems. </li> <li> Review hydraulic requirements including flow rates, pressure, pipe sizing, pumps, valves, and water circulation. </li> <li> Coordinate specialist equipment connections with electrical, plumbing, HVAC, and BMS systems. </li> <li> Ensure appropriate waterproofing, drainage, ventilation, and humidity-control requirements are incorporated. </li> </ul> Project Execution <ul> <li> Manage MEP activities from design development through installation, testing, commissioning, and handover. </li> <li> Coordinate with contractors, subcontractors, consultants, suppliers, and site teams. </li> <li> Monitor installation progress and ensure work is executed according to approved drawings and specifications. </li> <li> Conduct regular site inspections and identify technical issues or installation deviations. </li> <li> Ensure MEP works are completed within project timelines and quality requirements. </li> </ul> HVAC &amp; Environmental Systems <ul> <li> Coordinate HVAC requirements for high-humidity and temperature-controlled environments. </li> <li> Ensure appropriate ventilation and air-exchange requirements for steam rooms, saunas, hammams, and wet areas. </li> <li> Coordinate dehumidification systems and condensation-control measures. </li> <li> Review temperature, humidity, and air-quality requirements for wellness environments. </li> <li> Coordinate HVAC interfaces with architectural and specialist wellness systems. </li> </ul> Plumbing, Drainage &amp; Water Systems <ul> <li> Review domestic water, hot water, drainage, and specialist water-system requirements. </li> <li> Coordinate pool, hydrotherapy, Jacuzzi, and wellness equipment water connections. </li> <li> Ensure appropriate drainage slopes, floor drains, traps, and overflow systems. </li> <li> Coordinate water-treatment and filtration equipment connections. </li> <li> Monitor pressure testing, flushing, balancing, and system commissioning. </li> </ul> Electrical &amp; Controls Coordination <ul> <li> Coordinate electrical requirements for specialist spa and wellness equipment. </li> <li> Review equipment loads, power requirements, isolators, control panels, and cable requirements. </li> <li> Coordinate BMS, automation, sensors, timers, thermostats, and control interfaces. </li> <li> Ensure electrical installations are suitable for wet and high-humidity environments. </li> <li> Coordinate emergency, safety, and isolation requirements with the electrical team. </li> </ul> Testing &amp; Commissioning <ul> <li> Prepare and oversee testing and commissioning plans for MEP and hydrothermal systems. </li> <li> Conduct functional testing of pumps, heaters, steam generators, HVAC systems, controls, and specialist equipment. </li> <li> Verify flow rates, temperatures, pressures, humidity levels, and system performance. </li> <li> Coordinate equipment commissioning with manufacturers and specialist suppliers. </li> <li> Prepare commissioning records, testing reports, snag lists, and handover documentation. </li> </ul> Quality, Safety &amp; Compliance <ul> <li> Ensure all MEP installations comply with approved designs, project specifications, and applicable UAE standards. </li> <li> Monitor quality of materials, workmanship, and installation practices. </li> <li> Identify technical and safety risks associated with wet-area and hydrothermal installations. </li> <li> Ensure appropriate electrical safety and equipment protection in wet environments. </li> <li> Support inspections, authority approvals, consultant inspections, and project handovers. </li> </ul> Technical &amp; Commercial Support <ul> <li> Review technical submittals, shop drawings, method statements, and material submissions. </li> <li> Assist with BOQs, equipment schedules, technical specifications, and procurement requirements. </li> <li> Coordinate with suppliers to evaluate equipment specifications and technical compliance. </li> <li> Identify design clashes and propose cost-effective engineering solutions. </li> <li> Provide technical support during project execution and resolve site engineering issues. </li> </ul> Qualifications &amp; Experience <ul> <li> Bachelor's Degree in <strong>Mechanical Engineering, Electrical Engineering, MEP Engineering</strong>, or a related discipline. </li> <li> <strong>5–8 years of MEP engineering experience</strong>, preferably within spa, wellness, hospitality, swimming pool, luxury residential, or specialized wet-area projects. </li> <li> Strong hands-on experience with HVAC, plumbing, drainage, water systems, and specialist MEP installations. </li> <li> Experience with <strong>hydrothermal systems, steam rooms, saunas, hammams, hydrotherapy, pools, or wellness equipment</strong> is highly preferred. </li> <li> Strong knowledge of MEP coordination, shop drawings, technical submittals, testing, and commissioning. </li> <li> Knowledge of UAE building regulations and relevant international MEP standards. </li> <li> Experience working with consultants, contractors, specialist suppliers, and project teams in the UAE. </li> </ul> Key Skills &amp; Competencies <ul> <li> MEP engineering and coordination </li> <li> Hydrothermal and spa systems </li> <li> HVAC and dehumidification </li> <li> Plumbing and drainage </li> <li> Water circulation and treatment systems </li> <li> Steam, sauna and hammam systems </li> <li> Swimming pool and hydrotherapy systems </li> <li> Electrical and BMS coordination </li> <li> Testing and commissioning </li> <li> AutoCAD and MEP design software </li> <li> Technical drawings and specifications </li> <li> Project execution and site supervision </li> <li> Quality control and HSE compliance </li> <li> Strong troubleshooting and problem-solving skills </li> <li> Excellent communication and stakeholder management </li> </ul> What We Offer <ul> <li> Competitive salary and benefits package </li> <li> Opportunity to work on premium spa, wellness, hospitality, and luxury projects </li> <li> Exposure to specialized hydrothermal and wellness technologies </li> <li> Professional and technically diverse working environment </li> <li> Career growth and development opportunities </li> <li> Opportunity to work on high-end wellness installations across the UAE and wider region </li> </ul> <p><strong>Apply now!</strong></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Dubai, Dubai Emirate, United Arab Emirates<br><p><b>Job ID:</b></p><br><br>R0137837<br><p><b>Date Posted:</b></p><br><br>2026-08-11<br><p><b>Company Name:</b></p><br><br>HITACHI ENERGY L.L.C<br><p><b>Profession (Job Category):</b></p><br><br>Engineering &amp; Science<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><p><b>Job Description:</b></p><br><br><p><b>The Opportunity</b></p><br><br><br><p>You as a Senior Project Engineer - Substation Automation System and Cyber Security will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. You will be authorized for an engineering discipline with medium to high complexity. Completing engineering assignments for Micro SCADA or RTU on multiple projects cost-effectively and in accordance with contract specifications, delivery time, quality standards, and safety requirements.</p><br><br><br><p><b><span>How you’ll make an impact</span></b></p><br><br><ul><li>Preparing designs, project controls and specifications, schedules, cost estimates, production, transportation, installation, testing and/or commissioning of new infrastructure, facilities, equipment, etc.</li><li>Extensive knowledge of Micro SCADA, RTU560 series, REx670 IEDs, and regional cybersecurity standards, including the implementation of Next-Generation Firewalls (NGFW), Intrusion Detection Systems (IDS), and Host-based Intrusion Detection Systems (HIDS).</li><li>Monitoring progress and performing against the project plan; taking action to resolve operational problems and minimize delays. Identifying, developing, and gathering the resources necessary to complete the project. May include preparing engineering standards, designs, and work specifications; developing project schedules, budgets, and forecasts; and selecting materials, equipment, and external contractors.</li><li>Taking full responsibility for creating the project design, engineering activities, and testing Micro SCADA and RTU-related projects from conceptual design to final build status and coordinating the engineering discipline across several projects with external and internal stockholders.</li><li>Providing technical support for testing, QC, installation, and commissioning activities and preparing proposals or presentations of engineering solutions based on customer specifications and budget requirements.</li><li>Performing factory acceptance testing with the customer to prove system readiness and supporting project managers in issuing claims including new or change in scope of work, cost impact, time impact, and risk qualifications.</li><li>Providing cost-effective quality solutions as per requirements and delivers within time, budget, and contract.</li><li>Creating work plans and cost estimates and reviewing and approving scope, budgeting and scheduling for assignments and ensures quality deliverables on time and within targeted cost.</li><li>Acting as the focal point for customer Interaction, officials, contractors, and others promoting Hitachi Energy's working principles and ethics and attending project meetings and presents specific aspects of engineering assignments. training, coaching, supporting, and providing technical advice to customers and colleagues elevating their knowledge and technical skills.</li><li>Problems facing are often complex and require extensive investigation and analysis. Requiring ability to influence others to accept practices and approaches, and ability to communicate and influence in project executions.</li><li>Manage Project schedule, timelines, budget, and timesheet.</li><li>You will be ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul><br><p><b>Your background</b></p><br><br><ul><li>A bachelor’s or master’s degree in electrical or communication engineering.</li><li>Minimum 05 to 08 years of experience in power grids and Knowledge of Micro SCADA, RTUs, communication networks, and their interfaces.</li><li>Strong design capability experience in the engineering discipline of control systems or power systems.</li><li>Experience in industry standards communication protocols IEC61850, IEC101, IEC104, DNP3.0, Modbus etc. and understanding of IEDs and relays functionalities.</li><li>Fortinet/NOZOMI/IEC62443 Certification will be value added.</li><li>Familiar with modern practices in OT Security. Knowledge of Substation Network Topology design.</li><li>Design secure OT network architectures including segmentation, firewalls, and DMZs.</li><li>Implement access controls, intrusion detection/prevention systems (IDS/IPS), and endpoint protection.</li><li>Ability to self-motivated with strong problem-solving skills. Ability to manage critical and complex products and systems.</li><li>Liaise with vendors and contractors to ensure secure integration of third-party systems.</li><li>Proficiency in both spoken &amp; written English language is required</li></ul><br><br><p><b>Accessibility and reasonable accommodation</b></p><br><br><p><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><span><b><u>general inquiry form</u></b></span><b> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</b></p><br><br><br><p><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></p><br><br><br><p><b>Use of Al and automated tools in recruitment</b></p><br><br><p><b>As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as </b><span><b><u>Hitachi's Global Data Privacy Notice.</u></b></span><b><br><span>Background Screening and Security Checks</span></b></p><br><br><p><b><span>As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.</span></b></p><br><br><p><b><span>For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.</span></b></p><br><br><p><b><span>The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.</span></b></p><br><br><br> </div>

<p>Job Overview</p><p>A leading industrial ecosystem in the UAE is seeking an experienced <strong>Head of Business Development</strong> to drive revenue growth, tenant acquisition and market expansion.</p><p>The role combines strategic commercial leadership with practical knowledge of metal fabrication, industrial leasing and storage operations. The successful candidate will identify, structure, negotiate and close commercially viable opportunities aligned with the organisation’s industrial ecosystem strategy.</p><p>Strong knowledge of metal fabrication processes—including cutting, bending, welding, galvanising, surface treatment and storage logistics—is essential for assessing prospective tenants and developing suitable commercial solutions.</p><p>Role Purpose</p><p>Drive revenue growth, tenant acquisition and market expansion by identifying, structuring and closing commercially viable opportunities aligned with the organisation’s industrial ecosystem and long-term growth strategy.</p><p>Key Accountabilities</p><p>1. Business Development Strategy</p><ul><li><p>Define and execute the business-development strategy in line with revenue, occupancy and market-growth targets.</p></li><li><p>Identify priority market segments, prospective tenants, industrial clients and strategic partners.</p></li><li><p>Develop market-entry and customer-acquisition plans for the UAE and regional markets.</p></li><li><p>Identify new revenue opportunities through industrial leasing, value-added services, shared facilities and strategic partnerships.</p></li><li><p>Conduct market research, competitor analysis and commercial opportunity assessments.</p></li></ul><p>2. Deal Structuring and Execution</p><ul><li><p>Lead the commercial structuring, negotiation and closure of tenancy agreements, service agreements and partnership arrangements.</p></li><li><p>Develop commercially viable proposals based on customer requirements, infrastructure capacity and internal commercial guidelines.</p></li><li><p>Negotiate pricing, contract terms, service scope and commercial conditions.</p></li><li><p>Prepare commercial feasibility studies and support the evaluation of investment returns.</p></li><li><p>Ensure opportunities progress efficiently from initial engagement through commercial closure.</p></li></ul><p>3. Tenant and Client Acquisition</p><ul><li><p>Identify and acquire high-value tenants and clients from the metal fabrication, steel, galvanising, manufacturing and industrial-storage sectors.</p></li><li><p>Build strategic relationships with fabricators, contractors, steel traders, manufacturers, industrial investors and storage operators.</p></li><li><p>Lead customer-acquisition campaigns and business-development engagements.</p></li><li><p>Represent the organisation at exhibitions, trade missions, industry forums and networking events.</p></li><li><p>Maintain consistent engagement with prospective clients throughout the sales and negotiation cycle.</p></li></ul><p>4. Technical and Industry Engagement</p><ul><li><p>Demonstrate strong understanding of industrial workflows, including laser cutting, press braking, welding, galvanising, surface finishing and storage logistics.</p></li><li><p>Assess the technical and operational suitability of prospective tenants and proposed industrial activities.</p></li><li><p>Evaluate the compatibility of incoming activities with available infrastructure, utilities and facility capacity.</p></li><li><p>Engage with contractors, manufacturers and industrial operators to communicate the organisation’s ecosystem advantages.</p></li><li><p>Coordinate technical clarifications with relevant internal departments before commercial commitments are finalised.</p></li></ul><p>5. Cross-Functional Coordination</p><ul><li><p>Work closely with Relationship Management, Logistics, Processing, Legal and Finance teams to support tenant onboarding and delivery readiness.</p></li><li><p>Ensure commercial terms are properly communicated to the relevant internal stakeholders.</p></li><li><p>Coordinate internal reviews of pricing, technical requirements, legal conditions and operational feasibility.</p></li><li><p>Support Relationship Management during the onboarding and commercial handover process.</p></li><li><p>Ensure a clear handover from business development to the responsible post-sale and operational teams.</p></li></ul><p>6. Pipeline and Performance Management</p><ul><li><p>Build and manage a structured business-development pipeline.</p></li><li><p>Maintain accurate opportunity records, deal stages, expected revenue and closure timelines.</p></li><li><p>Prepare revenue forecasts, pipeline reports and risk assessments for management.</p></li><li><p>Monitor conversion rates, lead quality, pipeline movement and deal-cycle performance.</p></li><li><p>Track actual performance against agreed revenue and occupancy targets.</p></li><li><p>Use CRM, ERP, business-intelligence tools and digital platforms to support reporting and decision-making.</p></li></ul><p>7. Partnership and Ecosystem Development</p><ul><li><p>Develop relationships with industrial authorities, free-zone entities, regulatory stakeholders and trade associations.</p></li><li><p>Establish alliances with fabrication companies, galvanising units, storage operators and strategic service providers.</p></li><li><p>Identify opportunities for cross-selling and collaboration across the industrial ecosystem.</p></li><li><p>Support the development of partnerships that contribute to occupancy, revenue and long-term business growth.</p></li></ul><p>Key Performance Indicators</p><p>Performance will be measured against the following principal indicators:</p><ul><li><p>Revenue generated.</p></li><li><p>Occupancy rate across production and storage facilities.</p></li><li><p>Lead-to-deal conversion rate.</p></li><li><p>Total qualified pipeline value.</p></li><li><p>Average deal-cycle time.</p></li><li><p>Number and value of tenancy and service agreements closed.</p></li><li><p>Forecast accuracy.</p></li><li><p>New tenant and client acquisition.</p></li><li><p>Commercial margin and quality of concluded deals.</p></li></ul><p>Functional Boundaries</p><p>The Role Owns</p><ul><li><p>Revenue generation.</p></li><li><p>Business-development strategy execution.</p></li><li><p>Tenant and client acquisition.</p></li><li><p>Deal structuring.</p></li><li><p>Commercial negotiation.</p></li><li><p>Deal closing.</p></li><li><p>Business-development pipeline management.</p></li><li><p>Revenue forecasting and opportunity tracking.</p></li></ul><p>The Role Supports</p><ul><li><p>Relationship Management during tenant onboarding and commercial handover.</p></li><li><p>Marketing through market intelligence, campaign feedback and lead-quality analysis.</p></li><li><p>Internal teams in assessing the commercial and technical suitability of opportunities.</p></li><li><p>Management in feasibility evaluation and strategic business-growth planning.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience</p><ul><li><p>Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration or a related discipline.</p></li><li><p>MBA or postgraduate qualification in Business Development, Strategy or a related field is preferred.</p></li><li><p>Minimum of <strong>10–15 years of business-development experience</strong> within metal fabrication, steel, industrial leasing, industrial storage or a related sector.</p></li><li><p>Minimum of <strong>8 years of experience in a leadership role</strong>.</p></li><li><p>Proven track record of revenue generation, industrial client acquisition and commercial deal closure.</p></li><li><p>Experience negotiating tenancy agreements, service agreements and industrial contracts.</p></li><li><p>Experience working with industrial project clients, manufacturers, investors and regulatory stakeholders.</p></li></ul><p>Required Skills and Competencies</p><ul><li><p>Strategic business development and market expansion.</p></li><li><p>Revenue generation and commercial ownership.</p></li><li><p>Advanced negotiation and contract structuring.</p></li><li><p>Industrial leasing and tenancy structuring.</p></li><li><p>Strong understanding of metal fabrication and industrial-storage markets.</p></li><li><p>Financial analysis, feasibility assessment and project ROI evaluation.</p></li><li><p>Pipeline management, forecasting and revenue tracking.</p></li><li><p>Market intelligence and competitor analysis.</p></li><li><p>Stakeholder management and influencing skills.</p></li><li><p>Strong leadership and team-management capability.</p></li><li><p>Executive communication and presentation skills.</p></li><li><p>Knowledge of UAE industrial regulations and commercial practices.</p></li><li><p>Proficiency in CRM, ERP, business-intelligence tools and Microsoft Office.</p></li><li><p>Ability to use data analytics, automation and technology-driven solutions for lead generation, pipeline management and business growth.</p></li></ul><p>Candidate Profile</p><p>The ideal candidate will be a commercially driven and technically knowledgeable business-development leader with the ability to convert industrial opportunities into sustainable revenue.</p><p>The candidate must be confident in engaging senior stakeholders, understanding industrial requirements, structuring complex commercial arrangements and closing high-value agreements. The role requires a disciplined focus on revenue generation and deal execution while ensuring an effective handover to Relationship Management and operational teams after closure.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Optasia we use the latest technologies and tools to build impactful customer experiences, grow our network and provide comprehensive financial access for millions of customers in countries across continental Africa, Asia and beyond.<br> We are seeking a dynamic Employee Relations Leader who brings deep experience handling complex employee relations matters in fast-growing, international organizations, together with a practical understanding of how to balance pace, fairness, consistency, and risk in a growing post-IPO business.<br> The ideal person will combine strong international employee relations and employment law expertise with sound commercial judgement, excellent stakeholder management capability, and the ability to guide leaders through sensitive people issues with clarity and confidence Experience advising across multiple jurisdictions including in Africa and Asia, leading large-scale workforce optimization programs and enabling business and organizational change Coaching and upskilling leaders and managers on workforce change, adding to a culture of engaged and enabled people managers This is a Senior team role in a growing business where delivering with confidence, pace, and sound judgement is essential, and where a go-getter spirit and customer orientation are valued as highly as technical excellence.<br> Candidate Profile A credible, commercially minded Employee Relations leader who can operate as a trusted adviser to senior leaders and stakeholders while maintaining excellent operational grip on high-risk and sensitive casework.<br> Comfortable working in a fast-paced, matrixed, multicultural business where priorities shift quickly, local market requirements vary, and balanced judgement is required on high-impact people matters.<br> Passionate about building fair, scalable and well-governed employee relations and people practices that protect the business, support growth, strengthen leadership capability, and create consistency across markets Key Responsibilities Act as the lead adviser on complex employee relations matters across relevant markets, including disciplinaries, grievances, investigations, performance concerns, misconduct issues, appeals, sensitive exits, and broader people risk matters.<br> Partner with HR, Legal, Compliance, and business leaders to assess people risk, determine appropriate approaches, and deliver timely, fair, and well-documented outcomes.<br> Support organizational change activity, including workforce change and optimization programs, operating model changes, consultation processes and communication planning and execution across relevant markets.<br> Advise and coach managers and senior stakeholders on case handling, documentation quality, investigation standards, policy application, and risk-aware decision-making.<br> Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.<br> Conduct or guide complex investigations, ensuring processes are followed appropriately, and recommendations are clear, practical, and defensible.<br> Partner with the Operations team to identify, design and deploy AI and automation to improve process efficiency.<br> Use people data, case trends, and business insight to identify risk themes, diagnose organizational issues, and recommend practical actions that improve consistency, reduce risk, and strengthen leadership decision-making.<br> Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.<br> Develop and continuously improve ER and people-focused frameworks, policies, templates, toolkits, and other manager resources to support consistency and scalability across markets Deliver global people projects that improve employee relations capability, governance, manager effectiveness, policy consistency, and the overall employee experience.<br> Ensure local practices remain aligned with employment legislation, internal policy, and Optasia's values across the markets within scope.<br> Requirements Significant direct experience (8+ yrs) leading delivery of ER including at a regional level with experience of business partnering preferred Extensive employee relations experience in international, high-growth, regulated, or complex business environments in Asia and Africa Experience dealing with complex M&amp;A, assessment &amp; integration projects Demonstrated capability in handling complex investigations, conduct matters, performance cases, grievances, redundancies, and other sensitive employee relations issues from initial assessment through to resolution.<br> Strong experience operating across multiple countries, with practical understanding of employee relations risk, employment practices, and the need to balance consistency with local compliance Strong knowledge of employee relations risk, process discipline, and the importance of clear documentation, consistency, and defensible decision-making.<br> Data-informed, pragmatic, and business-oriented approach to solving people risk and workplace issues Proven ability to build effective working relationships with senior leaders and cross-functional stakeholders including Legal, Compliance Strong coaching and influencing skills, with the ability to challenge constructively and raise the quality of people decisions.<br> High levels of integrity, professionalism, discretion, and resilience when dealing with complex or high-pressure situations.<br> Ability to plan and prioritize work under tight deadlines, work on own initiative, and as a member of a team.<br> Why Optasia?<br> Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia.<br> By harnessing the power of AI and real-time data we unlock financial opportunities for customers.<br> We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.<br> At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population.<br> We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.<br> Benefits include: Flexible remote working Competitive remuneration package Extra day off on your birthday Performance-based bonus scheme Comprehensive private healthcare insurance All the tech gear you need to work smart Join us in shaping the future of Optasia as we grow together.<br> Explore more at optasia.<br>com</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Major Hazard Governance</p><ul><li><p>Establish and maintain an enterprise-wide Major Hazard Risk Management Framework.</p></li><li><p>Define, implement, and oversee Critical Controls for major hazard exposures, including:</p><ul><li><p>Molten metal handling and transfer operations.</p></li><li><p>Potline integrity and high-voltage electrical systems.</p></li><li><p>Gas systems (e.g., natural gas, hydrogen, and compressed gases).</p></li><li><p>Pressure systems and stored energy hazards.</p></li><li><p>Confined space entry and other high-risk activities.</p></li></ul></li><li><p>Ensure governance and control frameworks are aligned with recognized international standards and industry best practices, including:</p><ul><li><p>International Council on Mining and Metals (ICMM) Critical Control Management Guidance.</p></li><li><p>Center for Chemical Process Safety (CCPS) Risk-Based Process Safety Framework.</p></li><li><p>Occupational Safety and Health Administration (OSHA) Process Safety Management (PSM) Principles.</p></li></ul></li></ul><p>Fatality &amp; Serious Injury Prevention (SIF Focus)</p><ul><li><p>Lead the strategic shift from traditional lagging safety metrics (TRIFR/LTIFR) toward Serious Injury and Fatality (SIF) prevention, ensuring the organization prioritizes catastrophic risk exposure and Major Accident Event (MAE) prevention.</p></li><li><p>Establish and govern a robust SIF and High Potential (HiPo) Event Framework, including:</p><ul><li><p>Clear definitions.</p></li><li><p>Classification criteria.</p></li><li><p>Escalation thresholds.</p></li></ul></li><li><p>Monitor and report barrier health and Critical Control effectiveness by:</p><ul><li><p>Detecting control degradation.</p></li><li><p>Monitoring overdue verification activities.</p></li><li><p>Identifying weak signals.</p></li><li><p>Detecting operational drift.</p></li></ul></li><li><p>Ensure all High Potential events, Critical Control failures, and recurring systemic weaknesses are reviewed with the Executive Committee, including:</p><ul><li><p>Credible worst-case outcomes.</p></li><li><p>Failed or degraded controls.</p></li><li><p>Immediate corrective actions.</p></li><li><p>Long-term systemic improvements.</p></li></ul></li><li><p>Implement and oversee an independent verification program for Life-Saving Rules and Critical Controls by ensuring high-risk controls are:</p><ul><li><p>Tested against defined performance standards.</p></li><li><p>Verified through field validation and evidence-based assurance.</p></li><li><p>Tracked through governance dashboards.</p></li><li><p>Escalated when non-compliant or ineffective.</p></li></ul></li><li><p>Ensure leadership accountability through:</p><ul><li><p>SIF performance reviews.</p></li><li><p>Barrier assurance reporting.</p></li><li><p>Board-level visibility of major hazard exposure and Critical Control performance.</p></li></ul></li></ul><p>Engineering &amp; Asset Integrity</p><ul><li><p>Provide governance and oversight of engineering systems that protect against major hazards, including:</p><ul><li><p>Mechanical Integrity Programs.</p></li><li><p>Electrical Integrity and Arc Flash Risk Controls.</p></li><li><p>Management of Change (MOC) Governance.</p></li><li><p>Safe Design Reviews for new smelter technologies and modifications.</p></li></ul></li><li><p>Ensure Process Safety requirements are embedded into all capital projects, expansions, and major upgrades from concept through commissioning and operational handover.</p></li></ul><p>Automation &amp; AI in Process Safety</p><ul><li><p>Lead the integration of advanced technologies to strengthen Process Safety performance and reduce catastrophic risk exposure, including:</p><ul><li><p>AI-based predictive analytics for early anomaly detection and emerging risk trends.</p></li><li><p>Real-time monitoring of critical parameters such as temperature, pressure, and gas concentrations.</p></li><li><p>Smart sensors for molten metal transport systems and other high-risk equipment.</p></li><li><p>Digital barrier management and Critical Control verification platforms.</p></li><li><p>Automated shutdown and interlock systems to eliminate or minimize human exposure.</p></li></ul></li><li><p>Ensure digital and automation initiatives align with Serious Injury and Fatality (SIF) prevention principles and National Safety Council leading practices.</p></li></ul><p>Board Reporting &amp; Risk Transparency</p><ul><li><p>Provide quarterly Board-level reporting on key Process Safety and Major Hazard indicators, including:</p><ul><li><p>Tier 1 and Tier 2 Process Safety Events.</p></li><li><p>Critical Control Effectiveness Rate.</p></li><li><p>Barrier Health Index.</p></li><li><p>High Potential Incident (HiPo) Trends.</p></li><li><p>Mechanical Integrity Backlog and Risk Exposure.</p></li><li><p>Major Hazard Risk Heat Map.</p></li></ul></li><li><p>Ensure the Board has timely visibility of:</p><ul><li><p>Catastrophic risk exposure.</p></li><li><p>Emerging threats.</p></li><li><p>Effectiveness of mitigation measures.</p></li><li><p>Critical Control performance.</p></li></ul></li></ul><p>Authority &amp; Decision Making</p><p>Authority</p><ul><li><p>Authorized to stop or suspend high-risk operations, including:</p><ul><li><p>Molten metal transfer.</p></li><li><p>High-voltage electrical work.</p></li><li><p>Gas system activities.</p></li><li><p>Confined space entry.</p></li><li><p>Major lifting operations.</p></li></ul></li><li><p>Approve and enforce Critical Control Performance Standards, including verification frequencies, assurance methodologies, and minimum compliance thresholds.</p></li><li><p>Require immediate corrective actions and establish risk-based deadlines where major hazard exposure is elevated or Critical Controls are failing.</p></li><li><p>Approve or reject Management of Change (MOC) outcomes for modifications affecting:</p><ul><li><p>Processes.</p></li><li><p>Equipment.</p></li><li><p>Technology.</p></li><li><p>Procedures.</p></li><li><p>Operating conditions.</p></li></ul></li><li><p>Challenge operational decisions and require revalidation of risk assessments where:</p><ul><li><p>Hazard studies are incomplete, outdated, or poorly scoped.</p></li><li><p>Critical Controls are not clearly defined.</p></li><li><p>Residual risk is not within acceptable or tolerable limits.</p></li></ul></li></ul><p>Decision Making</p><ul><li><p>Identify critical factors affecting major hazard risks and operational safety.</p></li><li><p>Evaluate alternatives and establish priorities based on risk exposure.</p></li><li><p>Anticipate potential outcomes and assess operational consequences.</p></li><li><p>Make informed decisions under conditions of uncertainty and elevated risk.</p></li><li><p>Apply sound engineering judgment, quantitative analysis, and risk-based decision-making principles to protect people, assets, environment, and business continuity.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Engineering (Chemical, Mechanical, Electrical, Process Engineering, or a related discipline).</p></li><li><p>Minimum 15 years of experience in high-hazard industrial operations.</p></li><li><p>Demonstrated expertise in:</p><ul><li><p>Hazard and Operability Studies (HAZOP).</p></li><li><p>Layers of Protection Analysis (LOPA).</p></li><li><p>Bowtie Risk Analysis.</p></li><li><p>Critical Control Management (CCM).</p></li><li><p>Major Accident Prevention.</p></li><li><p>Regulatory engagement and Board Committee reporting.</p></li><li><p>Digital technologies, data analytics, and Process Safety systems.</p></li></ul></li></ul><p>Leadership Expectations</p><ul><li><p>Demonstrates the independence and authority to escalate catastrophic risk concerns to Executive Management and the Board.</p></li><li><p>Exercises the judgment and decisiveness to stop unsafe, high-risk operations when Critical Controls are ineffective or degraded.</p></li><li><p>Applies systems-thinking principles to identify root causes, systemic weaknesses, and cross-functional risk interactions.</p></li><li><p>Influences senior leadership and operational teams to strengthen Process Safety culture, governance, accountability, and continuous improvement.</p></li><li><p>Promotes a proactive approach to catastrophic risk prevention through visible leadership and effective decision-making.</p></li></ul><p>Key Performance Indicators (Board-Level)</p><ul><li><p>Zero Tier 1 Catastrophic Process Safety Events.</p></li><li><p>≥95% Critical Control Verification Effectiveness.</p></li><li><p>100% Management of Change (MOC) compliance for all major risk changes.</p></li><li><p>Continuous reduction in Serious Injury &amp; Fatality (SIF) potential and High Potential (HiPo) events.</p></li><li><p>100% closure of high-risk corrective actions within agreed target timeframes.</p></li></ul><p>Why This Role is Critical in the Aluminium Industry</p><ul><li><p>Ensures effective management of major hazards associated with aluminium smelting operations, including:</p><ul><li><p>Molten metal handling at temperatures exceeding <strong>700°C</strong>.</p></li><li><p>High-amperage electrical systems.</p></li><li><p>Combustible dust hazards.</p></li><li><p>Heavy lifting and crane operations.</p></li></ul></li><li><p>Prevents catastrophic incidents resulting from Critical Control failures, including:</p><ul><li><p>Multi-fatality events.</p></li><li><p>Major fires and explosions.</p></li><li><p>Significant asset damage.</p></li><li><p>Business interruption and reputational loss.</p></li></ul></li><li><p>Drives the organization's transition from reactive injury management to proactive catastrophic risk prevention through:</p><ul><li><p>Robust Major Hazard Governance.</p></li><li><p>Critical Control Assurance.</p></li><li><p>Risk-based decision-making.</p></li><li><p>Executive and Board-level visibility of Process Safety performance.</p></li></ul></li></ul><p></p></section>

The landscape of enterprise renewals is shifting. Top performers no longer spend time on administrative tasks—they focus on building the AI systems that eliminate them.<br><br>This role redefines enterprise renewals. You'll manage Trilogy's highest-value customer accounts in partnership with Fiona, our AI renewals agent. Fiona executes the preparation, conducts the analysis, manages contract workflows, and handles follow-up activities. Your focus is the work that demands human insight: executive alignment, commercial strategy, sophisticated negotiations, and judgment calls AI cannot yet make. Each renewal you complete simultaneously trains Fiona toward greater autonomy, strengthening the system through every customer engagement.<br><br>Trilogy is constructing an AI-first operational framework throughout our software portfolio. We don't treat AI as an add-on to boost productivity within existing workflows. Instead, we rebuild the workflow with AI at its core, reserving human judgment for decisions of maximum impact. In this position, you'll help shape what enterprise renewals become in an AI-driven future while safeguarding millions in recurring revenue across strategic enterprise accounts.<br><br>If you're a seasoned enterprise renewals professional who excels in executive dialogue, views AI as a strategic multiplier, and seeks to create what's next rather than preserve what was, we should talk.<br><br>What You Will Be Doing<br><br>Manage executive relationships and lead commercial negotiations for Trilogy's most valuable enterprise renewal accounts, including sophisticated seven-figure, multi-year contracts. Collaborate directly with Fiona, Trilogy's AI renewals agent, applying your judgment and customer insights to enhance its capabilities and increase its operational independence. Evaluate customer health metrics, product adoption patterns, commercial history, and business risk factors to proactively secure successful renewal results. Leverage Salesforce and AI-powered workflows to ensure forecast accuracy, detect renewal risks in advance, and focus intervention efforts where human expertise delivers maximum value. Transform insights from customer interactions into systematic enhancements that strengthen renewals effectiveness across the board.<br><br>What You Won’t Be Doing<br><br>Preparing renewal documentation by hand, tracking down approvals, or handling repetitive administrative tasks. Overseeing high-volume transactional renewals or SMB customer accounts. Pursuing new customer acquisition or working toward a traditional commission-based sales quota. Developing production software code or building AI models from scratch. Managing a large renewals team rather than directly influencing the most critical customer relationships.<br><br>Strategic Account Manager Key Responsibilities<br><br>Oversee Trilogy's highest-priority enterprise renewals while driving continuous enhancement of the AI infrastructure that supports superior retention, operational efficiency, and progressively autonomous renewal execution.<br><br>Basic Requirements<br><br>Direct experience managing enterprise renewals or retention for B2B software customers with accounts generating at least $100K in annual recurring revenue. Demonstrated accountability for quarterly retention or Net Revenue Retention goals, consistently delivering at least 90% NRR or comparable performance over multiple quarters. Personal track record leading sophisticated, multi-year enterprise renewals with deal values of $1M or greater. Practical experience applying AI-enabled or agentic systems in enterprise renewals, customer success, or enterprise sales environments. Proficient Salesforce or equivalent CRM experience, covering renewal forecasting, risk detection, and pipeline oversight. Outstanding executive communication abilities, commercial negotiation expertise, and relationship stewardship skills. Able to operate effectively in a global, fully remote work setting.<br><br>Nice-to-have Requirements<br><br>Experience refining AI prompts, workflows, or business logic informed by customer engagement patterns. History in enterprise Saa S, cloud software, or subscription-oriented technology sectors. Experience synthesizing data from contracts, customer health indicators, support interactions, and product usage to inform renewal approaches. Proven systems thinking ability and a history of enhancing repeatable commercial workflows via automation.<br><br>About Trilogy<br><br>Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.<br><br>Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.<br><br>Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.<br><br>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<br><br>Working with us<br><br>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<br><br>Crossover Job Code: LJ-5834-AE-COUNTRY-Strategic Accou.003

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><br><br>Job Description<br><p><strong>The Customer Success Executive</strong> is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the <strong>Enterprise, Industries, and Commercial</strong> sectors.&nbsp;This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.</p><br><p>As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.</p><br><p><strong>What You Get to Do in This Role:</strong></p><br><ul><li><p><strong>Drive Post-Sales Success</strong>: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.</p><br></li><li><p><strong>Collaborate Strategically</strong>: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.</p><br></li><li><p><strong>Mitigate Risks and Drive Value</strong>: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.</p><br></li><li><p><strong>Focus on Key Performance Indicators (KPIs)</strong>: Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.</p><br></li><li><p><strong>Foster Strategic Alignment</strong>: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.</p><br></li><li><p><strong>Advocate for Innovation and Continuous Learning</strong>: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.</p><br></li><li><p><strong>Set Success Metrics and Milestones</strong>: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized</p><br></li></ul><br>Qualifications<br><p><strong>Ideal Candidate:</strong></p><br><p>We are seeking a highly experienced professional with a strong background in <strong>enterprise-level SaaS transformation and strategic advisory</strong> to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.</p><br><p><strong>Key Requirements:</strong></p><br><ul><li><strong>AI Integration &amp; Thought Leadership:</strong> Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights</li><li><strong>Enterprise SaaS Transformation &amp; Strategic Advisory:</strong> Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.</li><li><strong>C-Level Presence &amp; Relationship Management:</strong> Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..</li><li><strong>Leadership Expertise:</strong> A minimum of <strong>10+&nbsp;years</strong> in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.</li><li><strong>Strategic Account Management:</strong> Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.</li><li><strong>Business Acumen &amp; Problem-Solving:</strong> Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.</li><li><strong>Cross-Functional Leadership:</strong> Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.</li><li><strong>Adaptability &amp; Change Management:</strong> Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.</li><li><strong>Operational &amp; Execution Excellence:</strong> Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.</li><li><strong>Collaboration &amp; Communication:</strong> Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.</li><li><strong>Customer-Centric Mindset:</strong> Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.</li><li>Fluency in Italian and English <strong>essential</strong></li></ul><p>This role is ideal for a <strong>seasoned strategic advisor</strong> who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.</p><br><br>Additional Information<br><p><strong>Work Personas</strong></p><br><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.&nbsp;<u>Learn more here</u>.</p><br><p><strong>Equal Opportunity Employer</strong></p><br><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&nbsp;</p><br><p><strong>Accommodations</strong></p><br><p>We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <span>[email&nbsp;protected]</span> for assistance.&nbsp;</p><br><p><strong>Export Control Regulations</strong></p><br><p>For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&nbsp;</p><br><p>From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Interdisciplinary Quantum Lab in the Division of Science at New York University Abu Dhabi (NYUAD), UAE, invites applications for a Post-Doctoral Associate position in Experimental Quantum Science. The successful candidate will pursue research spanning quantum optics, spin-based systems, and the design and construction of advanced experimental instruments. Applicants with a strong background in physics and an interest in developing new quantum measurement platforms are especially encouraged to apply.</p><br><br> <p>The selected candidate will join a highly collaborative research environment and contribute to the development of optical and spin-control experiments, precision measurement systems, and custom scientific instrumentation. The position offers opportunities to work across disciplinary boundaries and to collaborate with faculty, researchers, and students in the lab as well as the asssociated research centers across NYUAD. The successful applicant will be expected to advance the Lab's research program, contribute to collaborative projects, and participate actively in the training and mentoring of undergraduate students through research supervision and hands-on laboratory instruction.</p><br><br> <p> Applicants should meet the following qualifications and possess relevant expertise:</p><br><br> <ul> <li>A PhD in Physics, Applied Physics, Electrical Engineering, or a closely related field, with a strong experimental research background, with less than 5 years post-receipt of PhD.</li> <li>Experience with optical systems, lasers, spectroscopy, quantum optics, spin physics, magnetic resonance, or related spin-based quantum platforms.</li> <li>Demonstrated ability to design, build, integrate, and troubleshoot scientific instruments, including experimental control, electronics, data acquisition, and automation, or experimental control software.</li> <li>A strong commitment to collaborative research and to undergraduate training, including mentoring students and contributing to hands-on experimental education.</li> </ul> <p>The appointment will be for a period of one year, and extensions to longer terms are possible upon review.</p><br><br> <p>The terms of employment for these positions include a very competitive salary with additional attractive benefits, including generous housing allowance, medical insurance with access to world class facilities, annual home leave allowance, and (if applicable) dependent private school fees. Salaries are tax-free in the UAE (for US tax, the Foreign Earned Income Exclusion can be used). The researchers will have dedicated funds for traveling, computing, publications, etc. and will have access to excellent world-class research facilities.</p><br><br> <p>The preferred starting date is September 2026, but earlier dates are also possible based on the excellence of the candidate and the processing steps. Review of applications will start soon after job posting, and will continue until the position is filled.</p><br><br> <p>Applicants should submit a cover letter, curriculum vitae, transcript, publication list, a brief statement of research interests, and three letters of recommendation. Applicants are strongly encouraged to outline (in the cover letter and/or research statement) how they plan to contribute to create interdisciplinary connections within the research areas of the center.</p><br><br> <p>Questions regarding specifics for this position may be directed to Prof. Asif Equbal asif@nyu.edu</p><br><br> <p><strong>About NYU Abu Dhabi</strong></p><br><br> <p>https://nyuad.nyu.edu/en/</p><br><br> <p>NYU Abu Dhabi is the first comprehensive liberal arts and research campus in the Middle East to be operated abroad by a major American research university. Times Higher Education ranks NYU among the top 30 universities in the world, making NYU Abu Dhabi the highest-ranked university in the UAE and MENA region. NYU Abu Dhabi has integrated a highly selective undergraduate curriculum across the disciplines with a world center for advanced research and scholarship. The university enables its students in the sciences, engineering, social sciences, humanities, and arts to succeed in an increasingly interdependent world and advance cooperation and progress on humanity’s shared challenges. NYU Abu Dhabi’s high-achieving students have come from over 120 countries and speak over 100 languages. Together, NYU's campuses in New York, Abu Dhabi, and Shanghai form the backbone of a unique global university, giving faculty and students opportunities to experience varied learning environments and immersion in other cultures at one or more of the numerous study-abroad sites NYU maintains on six continents. </p><br><br> <p>NYUAD is committed to upholding a culture of non-discrimination, anti-harassment, dignity, and mutual respect; providing equal access and opportunity; and fostering academic excellence in learning, research, and teaching.</p><br><br> <p>Students are drawn from among the world’s best. They are bright, intellectually passionate, and committed to building a campus environment anchored in mutual respect, understanding, and care. The NYUAD undergraduate student body has garnered an impressive record of scholarships, graduate-school admissions, and other global honors. Graduate education is an area of growth for the University; the current graduate student population of over 100 students is expected to expand in the next decade as doctoral programs are developed.</p><br><br> <p><strong>Working for NYUAD</strong></p><br><br> <p>At NYUAD, we recognize that Abu Dhabi is more than where you work; it’s your home. In order for research staff to thrive, we offer a comprehensive benefits package. This starts with a generous relocation allowance; educational assistance for your dependents; access to health and wellness services; and more. NYUAD is committed to research staff success throughout the academic trajectory, providing support for ambitious and world-class research projects and innovative, interactive teaching approaches. Support for dual-career families is a priority. </p><br><br> <p>Visit our website for more information on benefits for you and your dependents.</p><br><br> <p>NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to the excellence and vibrancy of our academic community.</p><br><br> <p>Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</p><br><br> <p><strong>Join NYU Abu Dhabi, an exceptional place for exceptional people.</strong></p><br><br> <p>NYUAD values belonging and respect; such principles are fundamental to the university’s commitment to excellence. NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to our vibrant, multidisciplinary research and teaching community. Multidisciplinary research and exceptional teaching in a global campus community are hallmarks of the University’s mission.</p><br><br> <p>@WorkAtNYUAD</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Center for Quantum and Topological Systems (CQTS) at New York University Abu Dhabi (NYUAD), UAE, invites applications for a Post-Doctoral Associate position in Experimental Quantum Science Instrumentation. The successful candidate will join the Quantum center and will focus primarily on the design, construction, and deployment of advanced instruments for quantum-optical and spin-based experiments. Applicants with a strong experimental background and a demonstrated interest in building new measurement platforms are especially encouraged to apply.</p><br><br> <p>The selected candidate will work in a highly collaborative research environment within CQTS. The central responsibility of the position is instrument building: conceiving, prototyping, assembling, integrating, calibrating, automating, and troubleshooting custom experimental systems. These instruments may combine optical components, laser and spectroscopic methods, spin-control or magnetic-resonance techniques, electronics, data-acquisition hardware, and software control. The candidate will use these platforms to advance research in optics, spin physics, and related areas of quantum science, while collaborating with faculty, researchers, and students across CQTS and NYUAD. The successful applicant will also participate actively in undergraduate training through research supervision, laboratory instruction, and hands-on mentoring in experimental design and scientific instrument development.</p><br><br> <p>Applicants should meet the following qualifications and possess relevant expertise:</p><br><br> <ul> <li>A PhD in Physics, Applied Physics, Electrical Engineering, or a closely related field, with a strong experimental research background.</li> <li>Demonstrated experience designing and building scientific instruments, including the integration of optical, electronic, mechanical, and computer-controlled subsystems.</li> <li>Hands-on expertise in one or more of the following areas: optical systems, lasers, spectroscopy, quantum optics, spin physics, magnetic resonance, precision measurement, electronics, data acquisition, automation, or experimental control software.</li> <li>Strong problem-solving and troubleshooting skills, a commitment to collaborative interdisciplinary research, and an interest in mentoring undergraduate students in laboratory research and instrument development. </li> </ul> <p> The appointment will be for a period of two years.</p><br><br> <p>The terms of employment include a very competitive salary and attractive additional benefits, including a generous housing allowance, medical insurance with access to world-class facilities, an annual home-leave allowance, and, if applicable, dependent private-school fees. Salaries are tax-free in the UAE (for U.S. tax purposes, the Foreign Earned Income Exclusion may apply). The postdoctoral researcher will have dedicated funds for travel, computing, publications, and other research needs, and will have access to excellent world-class research facilities.</p><br><br> <p>The preferred starting date is September 2026, although an earlier start may be possible depending on the selected candidate and the completion of the appointment process. Review of applications will begin soon after the position is posted and will continue until the position is filled.</p><br><br> <p>Applicants should submit a cover letter, curriculum vitae, Transcript, publication list, a brief statement of research interests, and three letters of recommendation. In the cover letter and/or research statement, applicants are strongly encouraged to describe their experience in scientific instrument development and explain how they would contribute to interdisciplinary connections among the research areas represented within CQTS.</p><br><br> <p>Questions regarding this position may be directed to Prof. Asif Equbal at asif@nyu.edu.</p><br><br> <p><strong><span>About NYU Abu Dhabi</span></strong></p><br><br> <br> <p><span>https://nyuad.nyu.edu/en/</span></p><br><br> <br> <p><span>NYU Abu Dhabi is the first comprehensive liberal arts and research campus in the Middle East to be operated abroad by a major American research university. Times Higher Education ranks NYU among the top 30 universities in the world, making NYU Abu Dhabi the highest-ranked university in the UAE and MENA region. NYU Abu Dhabi has integrated a highly selective undergraduate curriculum across the disciplines with a world center for advanced research and scholarship. The university enables its students in the sciences, engineering, social sciences, humanities, and arts to succeed in an increasingly interdependent world and advance cooperation and progress on humanity’s shared challenges. NYU Abu Dhabi’s high-achieving students have come from over 120 countries and speak over 100 languages. Together, NYU's campuses in New York, Abu Dhabi, and Shanghai form the backbone of a unique global university, giving faculty and students opportunities to experience varied learning environments and immersion in other cultures at one or more of the numerous study-abroad sites NYU maintains on six continents. </span></p><br><br> <br> <p><span>NYUAD is committed to upholding a culture of non-discrimination, anti-harassment, dignity, and mutual respect; providing equal access and opportunity; and fostering academic excellence in learning, research, and teaching.</span></p><br><br> <br> <p><span>Students are drawn from among the world’s best. They are bright, intellectually passionate, and committed to building a campus environment anchored in mutual respect, understanding, and care. The NYUAD undergraduate student body has garnered an impressive record of scholarships, graduate-school admissions, and other global honors. Graduate education is an area of growth for the University; the current graduate student population of over 100 students is expected to expand in the next decade as doctoral programs are developed.</span></p><br><br> <p><strong><span>Working for NYUAD</span></strong></p><br><br> <p><span>At NYUAD, we recognize that Abu Dhabi is more than where you work; it’s your home. In order for research staff to thrive, we offer a comprehensive benefits package. This starts with a generous relocation allowance; educational assistance for your dependents; access to health and wellness services; and more. NYUAD is committed to research staff success throughout the academic trajectory, providing support for ambitious and world-class research projects and innovative, interactive teaching approaches. Support for dual-career families is a priority. </span></p><br><br> <br> <p><span>Visit our website for more information on benefits for you and your dependents.</span></p><br><br> <br> <p><span>NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to the excellence and vibrancy of our academic community.</span></p><br><br> <br> <p><span>Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</span></p><br><br> <br> <p><strong><span>Join NYU Abu Dhabi, an exceptional place for exceptional people.</span></strong></p><br><br> <br> <p><span>NYUAD values belonging and respect; such principles are fundamental to the university’s commitment to excellence. NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to our vibrant, multidisciplinary research and teaching community. Multidisciplinary research and exceptional teaching in a global campus community are hallmarks of the University’s mission.</span></p><br><br> <br> <p><span>@WorkAtNYUAD</span></p><br><br><br> </div>

We're Hiring: Crop Production Manager Location: United Arab Emirates (Remote) Employment Type: Full-Time Experience Level: Mid-Level to Senior Work Arrangement: Fully Remote About UsWe are a globally focused organization committed to delivering productive, sustainable, high-quality, and commercially viable crop production through effective agronomic management, operational excellence, technology, resource optimization, and responsible environmental practices. Our teams collaborate across Agriculture, Agronomy, Farm Operations, Supply Chain, Procurement, Quality, Engineering, Sustainability, Finance, and Commercial functions to optimize crop performance and support long-term agricultural growth. The Role We are seeking an experienced Crop Production Manager to lead crop planning, cultivation, production operations, agronomic performance, resource management, workforce coordination, quality control, and continuous improvement. The ideal candidate will combine strong crop-production and agronomic expertise with practical operational leadership, data-driven decision-making, and the ability to manage production from planning and planting through harvesting and post-harvest handling. Key Responsibilities Develop and implement crop production strategies aligned with yield, quality, sustainability, and commercial objectives. Manage end-to-end crop production activities across assigned farms, fields, greenhouses, or production sites. Develop annual and seasonal crop plans, production forecasts, planting schedules, and harvesting calendars. Select suitable crops and varieties based on climate, soil conditions, production requirements, market demand, and commercial objectives. Coordinate land preparation, planting, transplanting, cultivation, irrigation, fertilization, crop protection, harvesting, and post-harvest activities. Monitor crop establishment, growth, development, maturity, health, and yield potential. Establish agronomic standards and operating procedures for all major production activities. Conduct regular field inspections, crop scouting, sampling, and performance assessments. Monitor soil conditions, nutrient levels, moisture, weather patterns, and other environmental factors affecting production. Develop and manage soil-fertility and nutrient-management programs. Optimize fertilizer selection, application rates, timing, and methods based on crop and soil requirements. Develop irrigation plans and monitor water application, consumption, efficiency, and crop response. Identify opportunities to improve water-use efficiency and reduce unnecessary resource consumption. Establish integrated pest, disease, and weed-management programs. Monitor pest and disease risks and coordinate timely preventive and corrective actions. Ensure crop-protection products are selected, stored, handled, applied, and documented in accordance with applicable requirements. Evaluate crop losses, production risks, and performance gaps and implement appropriate corrective actions. Work closely with agronomists, crop specialists, laboratories, consultants, and technical service providers. Coordinate soil testing, plant tissue analysis, water testing, and other agronomic assessments. Analyze production data to identify trends affecting yield, quality, productivity, and costs. Develop crop-production forecasts based on field conditions, historical performance, planting plans, and market requirements. Monitor production progress against approved plans and investigate significant variances. Manage harvesting operations to achieve required timing, volume, quality, and efficiency. Coordinate harvesting labor, equipment, logistics, packaging, and handling requirements. Establish post-harvest procedures to protect crop quality and minimize losses. Work with Quality and Supply Chain teams to ensure harvested products meet required specifications and delivery requirements. Manage crop-production budgets, operating costs, agricultural inputs, labor, equipment, and other resources. Monitor spending against approved budgets and identify opportunities for cost optimization. Plan procurement requirements for seeds, seedlings, fertilizers, crop-protection products, irrigation materials, packaging, and other production inputs. Manage relationships with agricultural suppliers and monitor quality, availability, cost, and delivery performance. Maintain appropriate inventories of critical crop-production inputs. Lead, supervise, train, and develop farm supervisors, field teams, operators, and seasonal workers. Establish clear work plans, productivity targets, responsibilities, and performance expectations. Ensure agricultural personnel receive appropriate training in crop-production practices, equipment use, chemical safety, and operational procedures. Coordinate agricultural machinery, irrigation equipment, vehicles, tools, and production infrastructure. Work with maintenance teams to ensure critical equipment remains reliable and available during key production periods. Evaluate and implement appropriate precision-agriculture, automation, sensor, remote-monitoring, and digital farming technologies. Use production dashboards, farm-management systems, and analytical tools to support operational decisions. Conduct field trials involving crop varieties, cultivation methods, fertilizers, irrigation strategies, biological controls, and other agricultural innovations. Evaluate trial results and recommend improvements based on scientific and operational evidence. Ensure crop-production activities comply with applicable agricultural, environmental, food-safety, labor, and occupational-safety requirements. Maintain accurate records covering planting, inputs, irrigation, fertilization, crop protection, field activities, harvesting, yields, and production costs. Prepare farms and production operations for audits, inspections, certifications, and regulatory reviews. Develop contingency plans for drought, water shortages, extreme weather, pest outbreaks, crop disease, equipment failures, labor shortages, and supply disruptions. Lead investigations into crop failures, significant yield losses, quality issues, and operational incidents. Conduct root-cause analysis and implement corrective and preventive actions. Develop sustainable crop-production practices that support soil health, water conservation, biodiversity, and responsible input use. Identify opportunities to reduce waste, improve resource efficiency, and strengthen environmental performance. Benchmark crop-production performance against relevant industry standards and internal targets. Lead continuous-improvement initiatives focused on yield, quality, cost, labor productivity, resource efficiency, and production reliability. Prepare regular management reports covering crop performance, forecasts, yields, quality, costs, risks, and improvement priorities. Present production results and strategic recommendations to senior management and relevant stakeholders. Promote a culture of agricultural excellence, safety, accountability, sustainability, innovation, and continuous improvement. Key Performance Indicators Crop yield Yield per hectare Production volume Crop quality Grade and specification compliance Harvest performance Harvest schedule adherence Crop loss rate Pest and disease incidence Water-use efficiency Fertilizer-use efficiency Input-use efficiency Labor productivity Production cost per unit Budget adherence Production forecast accuracy Post-harvest loss rate Product rejection rate Irrigation performance Soil health indicators Crop-protection compliance Equipment availability Supplier performance Inventory accuracy Safety performance Regulatory and certification compliance Sustainability performance Field trial success Continuous-improvement results Ideal Candidate The successful candidate should have strong experience in crop production, agronomy, farm management, horticulture, plant science, agricultural operations, or related agricultural disciplines, preferably within commercial, large-scale, or technology-enabled crop-production environments. The candidate should demonstrate:Strong knowledge of crop-production planning and agronomic practices. Experience managing crop production from planting through harvesting and post-harvest handling. Strong understanding of soil management, plant nutrition, irrigation, crop protection, and plant health. Experience developing seasonal production plans, crop calendars, and yield forecasts. Strong knowledge of pest, disease, and weed-management principles. Experience managing agricultural teams, field supervisors, seasonal workers, and contractors. Strong understanding of agricultural machinery, irrigation systems, and production infrastructure. Experience managing agricultural inputs, suppliers, inventories, budgets, and operating costs. Strong analytical and data-driven decision-making capabilities. Experience using farm-management systems, precision agriculture, sensors, remote monitoring, or agricultural analytics is advantageous. Strong understanding of sustainable agriculture and responsible resource management. Experience conducting field trials and evaluating new crop varieties or production techniques. Strong problem-solving and root-cause-analysis capabilities. Excellent planning, organizational, leadership, and stakeholder-management skills. Ability to manage multiple crops, production areas, priorities, and seasonal deadlines. Strong understanding of agricultural safety, food safety, and regulatory requirements. Strong written and verbal English communication skills; additional languages are advantageous. A degree in Agriculture, Agronomy, Horticulture, Plant Science, Crop Science, Agricultural Engineering, or a related discipline is highly desirable.

⚙️ We're Hiring: Asset Reliability Manager Location: United Arab Emirates (Remote) Employment Type: Full-Time Experience Level: Mid-Level to Senior Work Arrangement: Fully Remote About UsWe are a globally focused organization committed to improving the reliability, availability, safety, performance, and lifecycle value of industrial assets through reliability engineering, predictive maintenance, asset management, data-driven decision-making, and continuous improvement. Our distributed teams collaborate across Engineering, Maintenance, Manufacturing, Production, Operations, Quality, Safety, Procurement, Supply Chain, Finance, Automation, IT, and external technical partners to maximize asset performance and minimize operational risk. The Role We are seeking an experienced Asset Reliability Manager to lead asset-reliability strategy, reliability engineering, asset performance management, preventive and predictive maintenance optimization, failure analysis, criticality assessment, reliability improvement programs, lifecycle management, and reliability data analytics. The successful candidate will establish a proactive reliability culture and ensure critical assets achieve required levels of availability, maintainability, safety, performance, and lifecycle cost efficiency. Key Responsibilities Asset Reliability Strategy Develop and implement a comprehensive asset-reliability strategy aligned with operational and business objectives. Establish reliability standards, methodologies, governance, and performance requirements. Develop short-, medium-, and long-term reliability improvement roadmaps. Identify critical asset risks and prioritize reliability initiatives based on business impact. Integrate reliability engineering with maintenance, engineering, operations, and capital-planning strategies. Asset Performance Management Establish asset-performance management practices for critical industrial assets. Monitor asset health, reliability, availability, utilization, performance, and lifecycle condition. Develop asset-performance dashboards and reporting systems. Identify performance degradation and initiate corrective actions. Asset Criticality Develop asset-criticality assessment methodologies. Evaluate assets based on:Safety Impact Production Impact Quality Impact Environmental Impact Financial Impact Failure Probability Recovery Time Spare-Parts Availability Prioritize reliability resources accordingly. Reliability-Centered Maintenance Lead implementation of Reliability-Centered Maintenance principles. Analyze asset functions, failure modes, consequences, and appropriate maintenance strategies. Optimize maintenance tasks according to actual failure behavior and asset criticality. Reduce unnecessary maintenance while protecting asset reliability. Failure Mode Analysis Lead Failure Mode and Effects Analysis for critical equipment and systems. Identify failure mechanisms and their operational consequences. Establish appropriate preventive, predictive, or redesign actions. Root-Cause Analysis Lead investigations into major, recurring, or high-impact asset failures. Apply:5 Why Fishbone Analysis Fault Tree Analysis FMEAPareto Analysis Event Analysis Ensure corrective actions address systemic causes. Key Performance Indicators Performance may be measured through:Asset availability Equipment availability Mean Time Between Failures Mean Time To Repair Unplanned downtime Failure frequency Repeat-failure rate Critical-asset reliability Asset health index Preventive-maintenance effectiveness Predictive-maintenance effectiveness Condition-monitoring coverage Early-failure detection rate Failure-elimination rate Root-cause-analysis completion Corrective-action effectiveness Bad-actor elimination Maintenance-related production losses Planned vs. reactive maintenance ratio Maintenance cost per asset Maintenance cost per production unit Critical-spares availability Spare-parts stockout rate Asset lifecycle cost Asset replacement effectiveness Obsolescence-risk reduction Equipment modernization progress Reliability-project ROIReliability CAPEX performance Downtime cost avoidance Asset-life extension Energy-related reliability improvements Vendor reliability performance Warranty failure rate CMMS data quality Reliability documentation completeness Condition-monitoring alert resolution Predictive-maintenance accuracy Asset-risk reduction Business-continuity readiness Reliability maturity improvement Reliability training completion Reliability competency development Continuous-improvement savings Ideal Candidate The successful candidate should have experience in Asset Reliability, Reliability Engineering, Asset Management, Maintenance Engineering, Industrial Maintenance, Plant Engineering, or related fields. The candidate should demonstrate:Proven experience leading asset-reliability or reliability-engineering functions in industrial, manufacturing, energy, infrastructure, or other asset-intensive environments. Strong understanding of asset lifecycle management, equipment reliability, maintainability, availability, and performance optimization. Extensive experience with Reliability-Centered Maintenance, FMEA, RCA, failure analysis, criticality assessment, and reliability improvement methodologies. Strong knowledge of preventive, predictive, condition-based, and corrective maintenance strategies. Experience with vibration analysis, thermography, oil analysis, ultrasound, condition monitoring, or related predictive-maintenance technologies. Strong understanding of MTBF, MTTR, OEE, availability, failure rates, reliability modeling, and asset-performance metrics. Experience managing CMMS/EAM systems and reliability data. Strong analytical capabilities with experience interpreting equipment and maintenance data. Experience identifying bad actors and leading structured failure-elimination programs. Experience with asset lifecycle planning, obsolescence management, equipment replacement, modernization, and total cost of ownership. Experience evaluating equipment reliability during design, procurement, installation, commissioning, and production ramp-up. Strong experience working with OEMs, technical suppliers, contractors, and reliability-service providers. Experience developing reliability business cases and managing reliability-improvement CAPEX. Strong understanding of industrial safety, asset-risk management, business continuity, and critical-equipment requirements. Experience with Industrial IoT, predictive analytics, AI, digital twins, connected assets, or digital reliability platforms is advantageous. Experience implementing TPM, Lean Maintenance, Six Sigma, Kaizen, or operational-excellence programs is advantageous. Strong technical documentation, governance, reporting, and reliability-program management skills. Experience leading reliability engineers, maintenance engineers, analysts, or technical teams. Strong problem-solving, statistical, analytical, project-management, and stakeholder-management capabilities. Knowledge of UAE and GCC industrial, manufacturing, infrastructure, safety, and regulatory environments is advantageous. Relevant degree in Mechanical Engineering, Electrical Engineering, Reliability Engineering, Industrial Engineering, Mechatronics Engineering, Asset Management, or a related discipline. Professional certifications in reliability, asset management, maintenance, Lean Six Sigma, project management, or related disciplines are advantageous. Strong written and verbal English communication skills; additional languages are advantageous. Excellent leadership, technical judgment, analytical, planning, and communication skills. Ability to translate asset-risk and reliability data into practical engineering and maintenance actions. Ability to balance reliability, safety, production, lifecycle cost, capital investment, and operational requirements. Ability to manage complex reliability programs, technical risks, suppliers, budgets, and competing priorities. Ability to work independently in a fully remote and internationally distributed environment. Strong reliability-focused, asset-centric, data-driven, technically rigorous, proactive, analytical, risk-aware, lifecycle-oriented, commercially conscious, collaborative, and results-driven mindset.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>The Personal Assistant to the Chief Operating Officer (COO) for Wholesale Risk and Banking (WRB) across UAE and EMEA serves as a pivotal partner providing comprehensive executive, administrative, and operational support. This role is instrumental in facilitating the seamless operation of the COO’s office, ensuring leadership engagements, stakeholder communications, governance processes, travel arrangements and event coordination are managed efficiently. </p><br><br><p>Working in a dynamic and fast-paced environment, the role demands exceptional organisational capabilities, discretion, excellent communication skills, and the capacity to prioritise and manage competing demands with confidence. The successful candidate will be proactive in anticipating needs, skilled at navigating complex governance landscapes, and adept at fostering strong internal and external relationships. A commitment to operational excellence and continuous improvement through digital tools and innovative practices is essential.</p><br><br><p>This position offers significant exposure to senior leadership and the opportunity to influence key decision-making processes within a global banking network, making it a career-enhancing opportunity for individuals driven by excellence and collaboration.</p><br><br><b>Key Responsibilities</b> <br><p><strong>Executive Support and Diary Management</strong></p><br><br><ul><li>Deliver seamless and anticipatory administrative support that empowers the COO to focus on strategic leadership and critical business priorities.</li><li>Meticulously manage the COO's calendar, ensuring optimal time allocation for business imperatives including governance forums, regulatory interactions, and cross-functional leadership meetings.</li><li>Skillfully balance and reconcile meeting requests, proactively resolving conflicts and enhancing time efficiency to safeguard high-priority activities.</li><li>Maintain comprehensive forward planning vis-à-vis critical events, townhalls, regional holidays, and remote work schedules to ensure proactive stakeholder engagement.</li><li>Coordinate logistics such as venue bookings, technological set-up for virtual meetings, and support materials ensuring all interactions proceed flawlessly.</li><li>Oversee the COO’s inbox with discretion, applying judicious prioritisation, tracking vital correspondence, drafting responses when appropriate, and flagging urgent matters promptly.</li><li>Uphold the highest standards of confidentiality, data protection, and governance compliance across all executive communications and activities.</li></ul><br> <br><p>In addition to routine executive support, the role includes preparing documentation for high-level meetings, synthesising key insights, and supporting the COO in decision-making processes. The individual is expected to act as an ambassador for the office, facilitating effective collaboration across departments and external partners to promote operational cohesion. Furthermore, this position demands a solutions-oriented approach to problem-solving, continuous process enhancement, and active participation in governance forums to sustain transparency and alignment with organizational objectives.</p><br><br> <br><p>The role extends to managing comprehensive travel arrangements, encompassing itinerary planning, liaising with travel vendors, and ensuring compliance with corporate travel policies. Organising events ranging from small leadership meetings to large-scale conferences is a key duty, requiring excellent project management skills. The incumbent will also oversee budgetary considerations for these activities, collaborating closely with finance teams to ensure cost-effectiveness and timely processing.</p><br><br><b>Skills and Experience</b> <br><p><strong>Essential Skills and Experience</strong></p><br><br><ul><li>Exceptional communication skills with ability to convey complex information clearly and professionally in written and verbal formats.</li><li>Proven expertise in managing executive calendars, prioritising workload and optimising time management with proficiency in Microsoft Outlook.</li><li>Strong organisational skills with keen attention to detail and an ability to manage multiple tasks efficiently under pressure.</li><li>Well-developed stakeholder management experience, capable of working diplomatically with senior executives and cross-functional teams across diverse cultures.</li><li>Experienced in coordinating governance activities, board meetings, and compliance documentation within regulated environments.</li><li>Competent in travel and event coordination, understanding corporate policies and vendor management requirements.</li><li>Excellent judgement and discretion when handling confidential material and sensitive business information.</li><li>Fluency in English, with additional language skills such as Arabic viewed as an asset.</li><li>Advanced proficiency in MS Office Suite including Word, Excel, PowerPoint and collaboration tools such as Teams, SharePoint, OneDrive, and emerging productivity platforms like Copilot.</li><li>Demonstrated capacity for continuous process improvement, automation adoption, and enhancing administrative efficiencies.</li></ul><br><b>Qualifications</b> <br><p>The ideal candidate will possess a bachelor’s degree, diploma or an equivalent qualification relevant to administrative or business support functions. Prior experience in executive assistance, coordination, or customer service is highly advantageous. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive is essential. Strong written and spoken English communication skills are required, with Arabic language capabilities considered a valued asset. The successful applicant will demonstrate exceptional organisational skills, ability to handle multiple priorities simultaneously, and maintain confidentiality in a dynamic work setting. Experience managing relationships with diverse stakeholders and demonstrating attention to detail are crucial components for success in this role.</p><br><br><b>About Standard Chartered</b> <br><p>Standard Chartered is a leading international bank committed to driving commerce and prosperity through its unique diversity. With over 170 years of experience, we strive to positively impact our clients, communities, and colleagues by challenging the status quo and continuously seeking innovative opportunities. We foster an inclusive and supportive culture that celebrates individual talents and encourages collaboration and growth across all levels.</p><br><br><p>At Standard Chartered, our purpose is to be here for good – to make a lasting difference through responsible banking practices grounded in integrity, respect, and diversity. We believe in doing the right thing, pushing boundaries to improve, and working together with empathy and transparency to achieve sustainable success.</p><br><br><ul><li><strong>Do the right thing</strong> by acting with integrity and putting clients at the core of our decisions;</li><li><strong>Never settle</strong> by embracing continuous learning and innovation;</li><li><strong>Are better together</strong> by fostering inclusivity and collaboration in everything we do.</li></ul><br><b>What we offer</b> <br><p><strong>What We Offer</strong></p><br><br><p>In alignment with our Fair Pay Charter, we provide a competitive salary accompanied by a comprehensive benefits package designed to support your well-being across mental, physical, financial, and social dimensions.</p><br><br><ul><li><strong>Retirement savings and insurance:</strong> Core bank funding for retirement plans, medical coverage, and life insurance, with options for flexible and voluntary benefits available depending on location.</li><li><strong>Leave entitlements:</strong> Generous annual leave allowance, parental and maternity leave (up to 20 weeks), sabbatical opportunities (up to 12 months), volunteering leave (3 days annually), and comprehensive public holidays totaling a minimum of 30 days combined.</li><li><strong>Flexible working:</strong> Options to support work-life balance including hybridity between home and office based arrangements.</li><li><strong>Wellbeing programmes:</strong> Access to Unmind, a leading digital mental well-being platform, resilience development courses, global Employee Assistance Programme, mental health first-aiders, and diverse self-help resources.</li><li><strong>Continuous learning:</strong> A culture that empowers professional growth through upskilling, reskilling, and access to a broad range of physical, virtual, and digital learning modalities.</li><li><strong>Inclusive workplace:</strong> A values-driven environment embracing diversity and fostering respect where all colleagues can thrive and contribute fully.</li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Be the one building AI-powered experiences where they matter most.</b></span></p><br><br><p><span>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.</span></p><br><br><p><span>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries&nbsp;– moving AI from possibility to production in real-world enterprise environments every day.</span></p><br><br><p><span><b>Primary Mission</b></span></p><br><p><span>Design and lead the implementation of AI-powered customer experience solutions that achieve business outcomes while ensuring technical excellence, scalability, security, and operational readiness.</span></p><br><p><span><b>Key Responsibilities</b></span></p><br><p><span><b>Solution Architecture</b></span></p><br><ul><li><p><span>Define end-to-end AI solution architectures for customer programs.&nbsp;</span></p><br></li><li><p><span>Design integrations between Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies.&nbsp;</span></p><br></li><li><p><span>Establish architectural standards for scalability, resilience, security, and maintainability.&nbsp;</span></p><br></li><li><p><span>Review and approve technical designs produced by project teams.&nbsp;</span></p><br></li></ul><p><span><b>Technical Leadership</b></span></p><br><ul><li><p><span>Serve as the technical authority for assigned customer engagements.&nbsp;</span></p><br></li><li><p><span>Guide consultants and implementation teams through complex technical challenges.&nbsp;</span></p><br></li><li><p><span>Lead architecture workshops and technical design sessions with customers.&nbsp;</span></p><br></li><li><p><span>Provide governance throughout delivery to ensure alignment with the approved architecture.&nbsp;</span></p><br></li></ul><p><span><b>AI &amp; Data Design</b></span></p><br><ul><li><p><span>Design AI use cases including virtual agents, agent copilots, knowledge systems, workflow automation, and analytics solutions.&nbsp;</span></p><br></li><li><p><span>Define data requirements, integration patterns, and AI governance considerations.&nbsp;</span></p><br></li><li><p><span>Ensure responsible AI practices are incorporated into solution designs.&nbsp;</span></p><br></li></ul><p><span><b>Customer Engagement</b></span></p><br><ul><li><p><span>Advise customer technical stakeholders on architecture decisions and trade-offs.&nbsp;</span></p><br></li><li><p><span>Present technical recommendations to enterprise architects, IT leaders, and platform owners.&nbsp;</span></p><br></li><li><p><span>Build trusted-advisor relationships with customer technical teams.&nbsp;</span></p><br></li></ul><p><span><b>Practice Contribution</b></span></p><br><ul><li><p><span>Contribute reusable assets, reference architectures, and best practices.&nbsp;</span></p><br></li><li><p><span>Mentor consultants and senior consultants.&nbsp;</span></p><br></li><li><p><span>Support presales activities for complex technical opportunities.&nbsp;</span></p><br></li></ul><p><span><b>Typical Scope</b></span></p><br><ul><li><p><span>Large customer implementation&nbsp;</span></p><br></li><li><p><span>Single strategic program&nbsp;</span></p><br></li><li><p><span>Technical lead for a major deployment&nbsp;</span></p><br></li><li><p><span>Influences project and account-level decisions</span></p><br></li></ul><p><b>Qualifications:</b></p><br><ul><li><p>7+ years of experience in solution architecture, technical consulting, or enterprise software delivery, with at least 3 years focused on AI or conversational / CX platforms.</p><br></li><li><p>Hands-on familiarity with Genesys Cloud or comparable CCaaS / CPaaS platforms, including routing, digital channels, and developer APIs.</p><br></li><li><p>Proven track record designing and deploying AI-powered solutions — virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics — in production environments.</p><br></li><li><p>Solid understanding of cloud architecture patterns (AWS, GCP, or Azure) and integration technologies such as REST/GraphQL APIs, event streaming, and identity/security protocols.</p><br></li><li><p>Experience leading architecture design sessions, producing technical documentation, and presenting to senior technical and non-technical stakeholders.</p><br></li><li><p>Comfort operating in a global, matrixed professional services environment — managing scope, quality, and customer relationships simultaneously.</p><br></li><li><p>Strong communication skills: able to translate complex technical concepts for business audiences and business requirements into precise architectural decisions.</p><br></li><li><p>Familiarity with responsible AI principles, data governance, and security-by-design practices in enterprise contexts.</p><br></li><li><p>Industry experience in telecommunications, financial services, or airlines is a plus.</p><br></li></ul><br><p><span><b>Working at Genesys</b></span></p><br><ul><li><span><b>AI at enterprise scale</b>&nbsp;– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+&nbsp;new AI features were released in the last fiscal year.</span></li><li><span><b>A flexible-first culture</b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</span></li><li><span><b>Growth in the AI era</b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.</span></li><li><span><b>Time to recharge and give back</b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</span></li><li><span><b>Recognized globally </b>– Genesys is </span><span><u>Great Place to Work®</u></span><span>certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</span></li></ul><p><span>Learn more about our culture, AI innovation and sustainability commitments through our </span><span><u>Careers site</u></span><span> and </span><span><u>Sustainability Report.</u></span></p><br><br><p><span><b>What Happens After You Apply</b></span></p><br><p><span>After you apply, here's what you can typically expect:</span></p><br><ul><li><span>Our Talent Acquisition team reviews your application with the hiring team.</span></li></ul><ul><li><span>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</span></li></ul><ul><li><span>Next, you'll meet the hiring manager and other members of the interview team.</span></li></ul><ul><li><span>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</span></li></ul><ul><li><span>After interviews are complete, our team will follow up with the final steps.</span></li></ul><p><span>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.</span></p><br><br><p><span><b>Stay Connected</b></span></p><br><p><span>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.</span></p><br><p><span><u>Get notified about relevant opportunities</u></span><span>.</span></p><br><br><span><b>Be the one building what's next - where AI, experience and impact come together.</b></span><br><p><span><b>Employee Referral</b></span></p><br><p><span>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.</span></p><br><br><p><span><b>About Genesys:</b></span></p><br><p><span>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit&nbsp;</span><span>www.genesys.com</span>.</p><br><br><p><span><b>Reasonable Accommodations:</b></span></p><br><p><span>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at</span> reasonable.accommodations@genesys.com.</p><br><br><p><span>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</span></p><br><p><span>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.</span></p><br><br><p><span><b>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,&nbsp;marital status, domestic partner status,&nbsp;national origin, genetics, disability,&nbsp;military and&nbsp;veteran status, and other protected characteristics.</b></span></p><br><br><p><i>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Vice President Applications &amp; IT PMO</span></span></span>&nbsp;<br> <span><span>(<span>20254</span></span></span>)</p><br> <p><span><span>At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.&nbsp;</span></span><br> &nbsp;</p><br> <p><span><span>Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.</span></span><br> &nbsp;</p><br> <p><span><strong><span>Job Summary</span></strong></span></p><br> <p><span>Reporting to the Chief Digital &amp; Information Officer, theVP Applications &amp; IT PMO is responsible for the strategy, delivery, and governance of Kerzner's enterprise and hospitality application landscape and for leading the IT Project Management Office. The role oversees the full lifecycle of core business and guest-facing systems, including PMS (Oracle Opera), F&amp;B (Sevenrooms), Spa &amp; Gym (Zenoti), HR (SuccessFactors), Finance &amp; Procurement (TBD), Salesforce, and Commercial &amp; Distribution (Opera Cloud Distribution, SynXis), ensuring they are modern, integrated, secure, and aligned with brand and business objectives. The VP partners with Brand Presidents, Global Heads of HR, Finance, Procurement and Commercial, Resort GMs, Resort IT Directors/Managers, and external vendors to translate business priorities into scalable, well-governed technology solutions that drive operational excellence, guest-experience innovation, and long-term enterprise value.</span></p><br> <p><span><strong><span>Key Responsibilities</span></strong></span></p><br> <p><span><u><span>Application Strategy &amp; Architecture</span></u></span></p><br> <ul> <li><span>Define and execute Kerzner's application strategy aligned with business and guest-experience goals.</span></li> <li><span>Lead the architecture, integration, and governance of Kerzner's application landscape, establishing brand-level standards and a target-state architecture that balances innovation, scalability, and security.</span></li> <li><span>Own the application technology roadmap across hospitality systems (PMS, POS, F&amp;B, Spa, Guest Engagement), business systems (Finance, Procurement, HR), CRM (Salesforce), and commercial distribution (Opera Cloud Distribution, SynXis), ensuring systems remain current, fit-for-purpose, and fully integrated.</span></li> <li><span>Evaluate emerging technologies, platforms, and vendors to continuously modernise the application portfolio and unlock new business capabilities.</span></li> </ul> <p><span><u><span>IT PMO &amp; Project Governance</span></u></span></p><br> <ul> <li><span>Establish and lead the IT Project Management Office, defining standards, frameworks, and delivery methodologies for consistent, on-time, on-budget execution of technology initiatives.</span></li> <li><span>Oversee complex, multi-region application implementations, upgrades, and integrations, ensuring clear scope, disciplined delivery, and transparent stakeholder communication.</span></li> <li><span>Maintain a consolidated project portfolio view, enabling data-driven prioritisation and resource allocation across all Digital &amp; IT workstreams.</span></li> </ul> <p><span><u><span>Operational Excellence &amp; Integration</span></u></span></p><br> <ul> <li><span>Ensure all enterprise and hospitality applications are reliable, performant, and tightly integrated through API-based architecture.</span></li> <li><span>Drive adoption of AI-enabled capabilities and automation within core application platforms to improve operational efficiency and decision-making.</span></li> <li><span>Partner with the Data &amp; AI function to ensure applications feed clean, timely data into the enterprise data platform, enabling analytics, personalisation, and a unified guest profile.</span></li> </ul> <p><span><u><span>Vendor, Partner &amp; Ecosystem Management</span></u></span></p><br> <ul> <li><span>Manage strategic vendor and partner relationships across the application portfolio, monitoring performance against SLAs and identifying opportunities for consolidation, cost optimisation, and innovation.</span></li> <li><span>Lead vendor selection, contract negotiation, and procurement processes for new application platforms in close collaboration with Procurement and Cybersecurity.</span></li> </ul> <p><span><u><span>Development, Pre-Opening &amp; Expansion</span></u></span></p><br> <ul> <li><span>Act as the application technology advisor for new resort developments, renovations, and pre-openings, ensuring system architectures are designed and deployed on time and aligned to brand requirements.</span></li> <li><span>Define and maintain brand-standard application specifications for each Kerzner brand (Atlantis, One&amp;Only, SIRO, Rare Finds).</span></li> </ul> <p><span><u><span>People &amp; Organisational Leadership</span></u></span></p><br> <ul> <li><span><span>Build, lead, and mentor a high-performing applications and PMO team through coaching, talent development, succession planning, and a culture of accountability, ownership, and continuous improvement.</span></span></li> <li><span>Foster strong cross-functional relationships with resort IT teams, business stakeholders, and global shared-service functions to ensure seamless application adoption and support.</span></li> </ul> <p><span><u><span>Risk, Security &amp; Compliance</span></u></span></p><br> <ul> <li><span>Collaborate closely with Cybersecurity to ensure applications meet security, data privacy, and regulatory compliance standards across all jurisdictions.</span></li> <li><span>Embed technology resilience, disaster recovery, and risk management into application design, vendor selection, and architecture decisions.</span></li> </ul> <p><span><strong><span>Skills, Experience &amp; Educational Requirements</span></strong></span></p><br> <ul> <li><span>Bachelor's or master’s degree in computer science, Information Systems, or a related field.</span></li> <li><span>12+ years of progressive experience in enterprise applications management, with at least 5 years in a senior leadership role.</span></li> <li><span>Deep knowledge of hospitality technology ecosystems, including PMS (Oracle Opera / Opera Cloud), POS, F&amp;B, Spa, CRM (Salesforce), and distribution systems (SynXis, OXI/OHIP).</span></li> <li><span>Proven experience with ERP and business applications (Finance, Procurement, HR/SuccessFactors).</span></li> <li><span>Strong understanding of integration platforms and middleware (e.g., MuleSoft) and API-based architectures.</span></li> <li><span>10+ years of IT project / programme management experience, including large-scale, cross-functional implementations and PMO leadership.</span></li> <li><span>Demonstrated ability to align application strategy with business outcomes, including growth, efficiency, and guest experience.</span></li> <li><span>Strong financial acumen with experience in CAPEX/OPEX planning, budgeting, and vendor contract management.</span></li> <li><span>Proven ability to communicate complex technical concepts clearly and persuasively to executive and non-technical audiences.</span></li> <li><span>Experience leading and developing diverse, high-performing global teams.</span></li> <li><span>Collaborative leadership style with the ability to drive cross-functional alignment across corporate and resort operations.</span></li> <li><span>Hospitality industry experience is strongly preferred; luxury hospitality experience is an advantage.</span></li> <li><span>Certifications in project management (PMP, PRINCE2) or ITIL are an advantage.</span></li> <li><span>Willingness and ability to travel internationally.</span></li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>