Call Center Jobs in UAE

<p>WE’RE HIRING | RECRUITMENT EXECUTIVE | DUBAI A leading recruitment company in the UAE is looking for an energetic and results-driven Recruitment Executive to join its Dubai team. Position: Recruitment Executive Location: Dubai, UAE Salary: Up to AED 4,000 all-inclusive, depending on experience and qualifications Additional Benefits: Performance incentives and UAE benefits Employment Type: Full-time Availability: Immediate joiners preferred Candidate Profile * Female Tagalog speaker, aged 18–25 * Degree holders and non-degree holders are welcome to apply * Previous experience is an advantage but not required * Background in call center, customer service, or sales is preferred * Fluent in English with excellent communication skills * Strong team player with good multitasking and organizational abilities</p><p>Key Responsibilities * Manage the end-to-end recruitment process based on client requirements * Source, screen, and shortlist qualified candidates * Draft and publish job advertisements across recruitment platforms * Advise clients on market salary ranges and candidate availability * Format CVs and prepare candidate reports * Coordinate interviews between clients and shortlisted candidates * Facilitate offer letter signing and candidate document submission * Maintain professional communication with clients and candidates throughout the recruitment process Interested candidates may send their updated CV, along with a recent photo, to: SHILTON2040 AT GMAIL DOT COM Email Subject: RECRUITMENT EXECUTIVE</p>

<p><strong>Client Service Representative | Dubai</strong></p><p><br></p><p><strong><em><u>*** Immediate Joiners Only ***</u></em></strong></p><p><br></p><p><strong>About the Job:</strong></p><ul><li>Position Title: Client Service Representative</li><li>Job Location: Dubai</li><li>Training Location: Dubai</li><li>Training Duration: 4-8 weeks</li><li>Competitive Salary Package Incentives and Rewards.</li></ul><p><br></p><p><strong>Job Description:</strong></p><ul><li>Client Interfacing Role (not a back-office work)</li><li>Ensuring superb client service quality.</li><li>Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters, administrative tasks, and property maintenance management.</li><li>Collaborate with diverse departments and business units to optimize operational efficiency.</li><li>Communicate effectively across various mediums, encompassing face-to-face interactions, managing incoming and outgoing calls, chat correspondence, emails, etc.</li><li>Active participation in the client retention program.</li></ul><p><br></p><p><strong>Job Specification:</strong></p><ul><li>+2 years of relevant experience. (Consideration for fresh graduates if they meet other qualifying criteria).</li><li>Excellent client service skills preferably gained from BPO background (call center), high-end brand fashion retail industry, or 5-star hotels/hospitality industry.</li><li>Advanced proficiency in English verbal and written communication with a refined accent.</li><li>Capability to deal with high-profile clients with poise and professionalism.</li><li>Proficient in handling clients' complaints, feedback, as well as being organized, a good researcher, detail-oriented and effective problem solver.</li><li>Smart and professional looking with a confident personality.</li><li>Demonstrate positive attitude with high energy level.</li><li>Capable and adaptable with technology.</li><li>In good physical and health condition.</li></ul><p><br></p>

Job Description<br><br>A Laundry Attendant at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, is responsible for delivering exceptional garment care services that support overall guest satisfaction. This role ensures the efficient operation of the laundry by providing high-quality pressing, sewing, and fabric care services, while maintaining the highest standards of cleanliness, presentation, and timeliness in line with Waldorf Astoria Brand Standards.<br><br>Responsibilities<br><br>As a Laundry Attendant at Waldorf Astoria Dubai International Financial Centre you will deliver exceptional service and maintaining the highest standards of cleanliness, presentation, and guest care in line with Waldorf Astoria and Forbes standards. Specifically, you will be responsible for performing the following tasks to the highest standards:<br><br>Support the laundry function as required to ensure smooth and efficient operations. Complete wash cycles, including sorting, processing, folding, and correct storage of linen. Provide pressing, sewing, laundry, and other garment care services to guests. Manage guest requests in line with brand standards and one-call delivery expectations. Greet and assist guests in a warm, friendly, and professional manner in all areas of the hotel. Ensure soiled and damaged linen is correctly handled, stored in soiled bags, and disposed of appropriately. Maintain and organize the linen room and uniform store, ensuring adequate stock levels are always available. Use and store laundry chemicals safely and in accordance with hotel standards. Report any maintenance issues, hazards, or safety concerns promptly. Comply with all hotel security procedures, fire regulations, and health and safety legislation. Maintain high standards of cleanliness, presentation, and service in line with Waldorf Astoria brand standards. <br><br>Qualifications<br><br>What are we looking for?<br><br>Skills<br><br>A Housekeeping Attendant serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and alongside fellow Team Members. To successfully fill this role, you should demonstrate the following attitudes, behaviours, skills, and values:<br><br> Previous experience as Laudry attendant in a luxury hotel Excellent verbal communication and interpersonal skills Strong attention to detail A proactive and solution-oriented approach Commitment to delivering exceptional guest service High standards of cleanliness and presentation Ability to work efficiently in a fast-paced environment Positive attitude and a collaborative team-oriented approach<br><br>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br><br> Previous experience in a luxury hospitality environment Knowledge of Forbes Five-Star service standards<br><br>What will it be like to work for Waldorf Astoria Hotels & Resorts? <br><br>Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job LiveOp Management Operation <p><strong>Job Summary</strong></p><br> <p>The LiveOp Management Operation role is the day-to-day engine of the live-operations issue loop. You will collect, log and classify issues arising from daily autonomous-delivery-vehicle operations, carry out first-level analysis, and follow each issue through to resolution with the AD, Product, Technical and Operations teams. You will keep the issue backlog accurate and up to date, chase progress on open items, verify fixes in the field, and produce the regular reporting that shows where operational problems are concentrated.</p><br> <p><strong>Key Responsibilities</strong></p><br> <ul><li> Collect and log operational issues on a daily basis from field teams, Smart Drivers, call centre, customer feedback, monitoring systems and incident reports.</li><li> Classify and prioritise incoming issues according to the defined taxonomy and severity criteria; ensure every issue is recorded with complete, reproducible detail.</li><li> Perform first-level analysis: gather logs, video, route and vehicle data, reproduce the scenario where possible, and identify preliminary cause before escalation.</li><li> Raise well-documented issue tickets to the AD, Product and Technical teams, and follow up daily on open items.</li><li> Track resolution status against SLA; chase overdue items and escalate blockers to the LiveOp Management Lead.</li><li> Verify fixes in the live environment and confirm closure with the reporting party; monitor for recurrence.</li><li> Maintain the accuracy and completeness of the issue backlog and supporting documentation.</li><li> Produce daily and weekly issue reports covering volume, category distribution, ageing and resolution status.</li><li> Support root-cause reviews of major or repeat incidents and contribute to improvement proposals.</li><li> Work closely with field operations and the call centre to close the feedback loop with front-line staff and clients.</li></ul> <p><strong>Requirements</strong></p><br> <ul><li> Bachelor's degree or diploma in Engineering, Computer Science, Operations, Logistics or related disciplines.</li><li> Experience in operations support, technical support, product operations, QA or a similar issue-handling role.</li><li> Experience in autonomous driving, smart mobility, logistics, last-mile delivery or technology platforms is a plus.</li><li> Strong attention to detail; able to document issues clearly and completely so engineering teams can act on them.</li><li> Comfortable working with data - logs, dashboards, spreadsheets - to support analysis.</li><li> Proactive follow-up habit; persistent in chasing open items to closure.</li><li> Good communication skills across field, technical and client-facing teams.</li><li> Business-level English required; Chinese (Mandarin) is a strong plus for working with the AD and Product teams in China; Arabic is a plus.</li><li> Proficiency in MS Office; familiarity with ticketing or data-analysis tools (e.g. Jira, Excel) is preferred.</li><li> Willing to work shift patterns or provide on-call support in line with live-operation coverage requirements.</li><li> Valid UAE driving licence preferred; able to attend field sites as required.</li></ul> <p><strong>Key Performance Indicators</strong></p><br> <ul><li> Issue logging accuracy and completeness</li><li> Response and follow-up timeliness on assigned issues</li><li> On-time closure rate against SLA</li><li> Quality and punctuality of routine issue reporting</li></ul> <p><strong>Benefits</strong></p><br> <p>Competitive base salary + performance bonus + company benefits package according to company policy</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.</span></p><br><p><span>We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.&nbsp;</span></p><br><p><span>Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. </span></p><br><p><span>Iron Mountain is seeking an experienced SAP Extended Warehouse Management Specialist to join our distribution center operations team. In this role, you will be responsible for providing reliable system support, ensuring robust application performance, and maintaining seamless daily operations across the supply chain. Our distribution team collaborates closely to drive operational excellence and support critical business technology.</span></p><br><br><p><span><b>What You'll Do</b></span></p><br><p><span>In this role, you will:</span></p><br><ul><li><span>Provide level 1 support, perform system health checks, and troubleshoot warehouse management system related issues for the distribution center.</span></li><li><span>Conduct user acceptance testing, regression testing, integration testing, and hyper-care support for new project implementations and system updates.</span></li><li><span>Develop and update training materials, provide standard operating procedures to the shop floor, and assist teammates on system functionalities and technical processes.</span></li></ul><br><p><span><b>What You'll Bring</b></span></p><br><p><span>The ideal candidate will have:</span></p><br><ul><li><span>4 plus years of experience in Systems, Applications, and Products - Extended Warehouse Management (SAP EWM) and Warehouse Management Systems (WMS).</span></li><li><span>Strong technology skills, including proficiency in data analysis tools to create queries and reports, alongside strong spreadsheet expertise.</span></li><li><span>Proven ability in end-to-end customer implementations, stakeholder management, and serving as a technical single point of contact (SPOC) for operational inquiries.</span></li><li><span>Bachelor’s degree in computer science, logistics, or an equivalent field.</span></li></ul><br><p><span><b>What We Offer</b></span></p><br><ul><li><span>Competitive compensation and benefits aligned with experience.</span></li><li><span>Opportunities for continuous learning and professional growth.</span></li></ul><br><p><span><b>Call to Action</b></span></p><br><p><span>Ready to make an impact in a dynamic environment? Apply today to join the Iron Mountain team and help drive our operational success.</span></p><br>Category: Operations Group </div>

About Dubai Holding Asset Management: Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities. The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations. From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year. Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected. In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and liveable destinations worldwide. About the Job:An opportunity has arisen for a Senior Officer - Mall Management to join Dubai Holding Asset Management. The main duties and responsibilities of this role include:The role holder is responsible for supporting the mall management team by providing administration support for efficient coordination of all mall activities to ensure the effective and smooth running of the mall in delivering superior services and exceeding customer expectations. The role holder coordinates administrative requirements for the assets’ operations, collates data, and prepares reports. Act as the primary administrator and coordinator for the Mall Management Office, communicating effectively with colleagues, establishing effective working relationships, and providing full administrative support. • Record and track the progress of relevant mall management day-to-day activities in order to provide information to the Centre Manager for making informed decisions. • Coordinate and collect budget reports (OPEX & CAPEX) from relevant departments on a weekly/monthly basis.• Assist in preparing footfall and turnover forecasts and submit them to the Centre Manager. • Prepare and administer outgoing communications, memos, letters, and emails for the asset. • Monitor monthly database growth and analyze sales/footfall drop /increase for marketing campaigns. • Support the Centre Manager in the preparation of meetings, attend the meetings, and take minutes as required. • Attend calls and respond in a timely manner to queries related to the mall management services and any issues related to mall services to ensure critical issues are escalated on time to the centre manager or concerned staff in order to provide efficient customer service for all the tenants. • Support the team in updating the database of all mall services activities, rates, retail lease, relevant leasing regulations, etc., and ensure accurate information recording. • Coordinate and receive tenant requests, including work permit requests, via call center and distribute them to the appropriate teams, such as Tenant Relations or the technical team, in case of technical requests for timely redressal. Reporting • Assist in preparing asset business plans and asset year-end analytical presentations or any other related reports. • Assist the Centre Manager in preparing monthly asset management reports for the management to report on the asset performance and the progress on various initiatives as planned at the beginning of the year. • Support the Centre Manager in preparing financial performance-related reports that includes tenant/customer aging to see how much debt is outstanding, status on the CAPEX or OPEX spend and cost savings etc. Prepare monthly master sales report tenant ranking reports & and submit them for further action. • Prepare monthly expense reports and share them with the Centre Manager. • Review specialty sales reports and ensure the accuracy of data received from Tenant Relations executives. • Track and review footfall and car park operating reports and systems to provide accurate business analysis. • Prepare any HR-related reports, weekly schedules, annual/compensatory/sick leave, and employee detail trackers. Financials • Prepare and submit all invoices to Finance, track the payment process, and act as a main contact point between the asset suppliers & and the Finance department. • Carry out Oracle purchase requests for office and administrative requests and other Oracle-based reports and functions. • Carry out YARDI / Zycus purchase requests and other Oracle-based reports. Documentation Management • Track, receive, and follow up on mall and tenant compliance documents. Prepare the • File and record all official documents and support the tenant relations team in maintaining up-to-date records of all tenants' documentation. • Track and collect all tenant sales data. • Draft the tenant letters / interoffice memos. • Track the inventory and ensure that the property's units and space records are accurate. About You:The ideal candidate for this position will have the following experience and qualifications:Minimum Qualification: High School Diploma • A Bachelor’s degree in any discipline is preferred. Behavioural Competencies :Customer Focus • Results Orientation • Business Awareness • Curious & Creative • Sense of Urgency • Adaptability & Flexibility • Builds Relationships • Empowerment • Problem Solving & Decision Making • Planning and Organizing • Communication Skills • Teamwork About the Benefits:At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Customer Service Advisor, you will play a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience. You will provide an excellent customer service experience and resolve issues with utmost professionalism.</p><br><ul><li>Handling calls and messages from customers, partners, and prospects from our inbound channel.</li><li>Deliver high-quality customer service by actively listening to customers, clarifying their requirements, asking relevant probing questions to ensure full understanding, and effectively utilizing available resources to resolve enquiries efficiently, accurately, and professionally.</li><li>Collaborate closely with the Rider Support and Partner Care teams to ensure the timely, accurate, and efficient fulfillment and delivery of customer orders.</li><li>Consistently meet established customer service performance standards and KPIs, including response time, resolution rate, productivity, quality, and customer satisfaction.</li><li>Provide timely and effective support to partners across multiple communication channels, including calls, emails, and chats, while delivering remote assistance and basic IT troubleshooting to help ensure seamless order fulfillment.</li><li>Escalate issues such as repeated patterns of failure points to the Escalations team or line manager, where applicable.</li><li>Staying up-to-date on company policies and procedures to provide accurate information to customers.</li></ul><br>Qualifications<br><ul><li>High school diploma or equivalent</li><li>Minimum 2+ years of experience in customer service or call centre roles</li><li>Strong communication skills in English, both verbal and written. Arabic is a plus.</li></ul><p><strong>What you will bring</strong></p><br><ul><li>Ability to multitask and handle high call volumes</li><li>Effective time management &amp; organizational skills</li><li>Exceptional interpersonal and problem-solving skills</li><li>Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>Genuine care and concern for customer concerns and satisfaction</li></ul><br><br> </div>

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br><strong>Job Description<br><br></strong>As a Customer Service Advisor, you will play a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience. You will provide an excellent customer service experience and resolve issues with utmost professionalism.<br><br><ul><li>Handling calls and messages from customers, partners, and prospects from our inbound channel.</li><li>Deliver high-quality customer service by actively listening to customers, clarifying their requirements, asking relevant probing questions to ensure full understanding, and effectively utilizing available resources to resolve enquiries efficiently, accurately, and professionally.</li><li>Collaborate closely with the Rider Support and Partner Care teams to ensure the timely, accurate, and efficient fulfillment and delivery of customer orders.</li><li>Consistently meet established customer service performance standards and KPIs, including response time, resolution rate, productivity, quality, and customer satisfaction.</li><li>Provide timely and effective support to partners across multiple communication channels, including calls, emails, and chats, while delivering remote assistance and basic IT troubleshooting to help ensure seamless order fulfillment.</li><li>Escalate issues such as repeated patterns of failure points to the Escalations team or line manager, where applicable.</li><li>Staying up-to-date on company policies and procedures to provide accurate information to customers.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>High school diploma or equivalent</li><li>Minimum 2+ years of experience in customer service or call centre roles</li><li>Strong communication skills in English, both verbal and written. Arabic is a plus.<br><br></li></ul><strong>What You Will Bring<br><br></strong><ul><li>Ability to multitask and handle high call volumes</li><li>Effective time management &amp; organizational skills</li><li>Exceptional interpersonal and problem-solving skills</li><li>Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>Genuine care and concern for customer concerns and satisfaction</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>CNS&nbsp;is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br> Founded in 1987 with more than 35 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br> A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.</p><br><br>Job Description<br><p>Design, deploy and hand over enterprise security and data-centre projects for CNS customers across the UAE. The role is hands-on: the engineer leads implementations end to end - Next-Gen Firewalls, Zero Trust, NAC, F5 application delivery and Cisco ACI - and acts as the technical escalation point for the team.</p><br><p><u><strong>DUTIES &amp; RESPONSIBILITIES:</strong></u></p><br><p><strong>Design and architecture</strong></p><br><ul><li>Gather customer requirements and produce High-Level Design (HLD) and Low-Level Design (LLD) documents for security and data-centre solutions.</li><li>Design segmentation, firewall policy, Zero Trust access and NAC policy models aligned with customer security standards.</li><li>Review existing customer environments and recommend hardening, migration and consolidation paths.</li></ul><p><strong>Deployment and migration</strong></p><br><ul><li>Lead end-to-end deployments: staging, configuration, integration, cut-over and post-go-live support.</li><li>Plan and execute firewall and load-balancer migrations (policy conversion, rule clean-up, rollback plans) with minimal downtime.</li><li>Integrate security platforms with AD/LDAP, RADIUS/TACACS+, PKI, SIEM and SOAR.</li><li>Write and run User Acceptance Test (UAT) plans and deliver as-built documentation and knowledge transfer to customers.</li></ul><p><strong>Operations and support</strong></p><br><ul><li>Act as L3 escalation for network and security incidents; lead root-cause analysis for major incidents.</li><li>Carry out preventive maintenance (PM) health checks, firmware upgrades and vulnerability remediation within agreed maintenance windows.</li><li>Meet SLA targets on assigned tickets and keep ticketing tools up to date.</li></ul><p><strong>Team and customer delivery</strong></p><br><ul><li>Support pre-sales with solution sizing, BoQ review, SOW and RFP technical responses.</li><li>Present technical status to customer stakeholders and internal management.</li></ul><br>Qualifications<br><p><u><strong>Education:</strong></u></p><br><p><strong>Minimum :</strong></p><br><ul><li>Bachelor’s degree in Computer Science, Electrical/Telecom Engineering or IT (or equivalent experience).</li><li>At least one of: CCNP Security or CCNP Enterprise / Data Center; PCNSE; Fortinet NSE 7 / FCSS; F5 Certified Technology Specialist (301/302/303).</li></ul><p><strong>Desired:</strong></p><br><ul><li>CCIE Security / Data Center / Enterprise.</li><li>Cisco ISE or ACI specialist certification.</li></ul><p><u><strong>Experience:</strong></u></p><br><p><strong>Minimum:</strong></p><br><ul><li>Minimum 10 years in enterprise networking, including 5+ years delivering network security projects.</li></ul><p><strong>Desired:</strong></p><br><ul><li>System integrator or managed-services experience in the UAE/GCC.</li><li>Hands-on delivery of multi-vendor firewall and F5 migrations.</li></ul><br>Additional Information<br><p><u><strong>Skills &amp; Abilities:</strong></u></p><br><p><strong>Minimum:</strong></p><br><ul><li>Next-Gen Firewall - Palo Alto, FortiGate, Cisco FTD/FMC: HA deployments, policy migration, IPS, URL filtering, SSL decryption, VPN.</li><li>Fortinet Security Fabric - FortiManager, FortiAnalyzer, FortiEMS, FortiZTP, FortiSandbox, FortiADC, FortiMail.</li><li>Zero Trust / ZTNA / SASE - ZTNA rollouts replacing legacy VPN; IdP integration (Entra ID, Okta) and MFA.</li><li>Network Access Control - Cisco ISE, Aruba ClearPass, FortiNAC: 802.1X, MAB, guest/BYOD, posture, profiling, TrustSec.</li><li>Application delivery - F5 BIG-IP LTM, GTM, Advanced WAF, APM; F5OS / rSeries / VELOS.</li><li>Data-centre fabric - Cisco ACI (APIC), Nexus 9000: fabric bring-up, tenants/VRF/BD/EPG, L3Out, service graphs.</li><li>Layer 2 / Layer 3 - VLANs, STP, LACP, vPC; BGP, OSPF, EIGRP, VRF, HSRP/VRRP, VXLAN EVPN.</li><li>Zero-touch SD-WAN - Fortinet SD-WAN (FortiZTP + FortiManager) large-scale branch rollouts.</li></ul><p><strong>Desired:</strong></p><br><ul><li>Security operations - SIEM (Splunk, QRadar), EDR, vulnerability scanners, CIS hardening.</li><li>Automation - Python, Ansible, REST APIs, Terraform for bulk configuration and policy migration.</li><li>Clear written English for HLD/LLD, method statements, change requests and customer reports.</li><li>Valid UAE driving licence; willing to work maintenance windows and join an on-call rota.</li></ul><p><em>Compliance with policies and procedures based on the ISO standards adopted by CNS.</em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>CNS&nbsp;is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br> Founded in 1987 with more than 35 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br> A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.</p><br><br>Job Description<br><p>Design, deploy and hand over enterprise security and data-centre projects for CNS customers across the UAE. The role is hands-on: the engineer leads implementations end to end - Next-Gen Firewalls, Zero Trust, NAC, F5 application delivery and Cisco ACI - and acts as the technical escalation point for the team.</p><br><p><u><strong>DUTIES &amp; RESPONSIBILITIES:</strong></u></p><br><p><strong>Design and architecture</strong></p><br><ul><li>Gather customer requirements and produce High-Level Design (HLD) and Low-Level Design (LLD) documents for security and data-centre solutions.</li><li>Design segmentation, firewall policy, Zero Trust access and NAC policy models aligned with customer security standards.</li><li>Review existing customer environments and recommend hardening, migration and consolidation paths.</li></ul><p><strong>Deployment and migration</strong></p><br><ul><li>Lead end-to-end deployments: staging, configuration, integration, cut-over and post-go-live support.</li><li>Plan and execute firewall and load-balancer migrations (policy conversion, rule clean-up, rollback plans) with minimal downtime.</li><li>Integrate security platforms with AD/LDAP, RADIUS/TACACS+, PKI, SIEM and SOAR.</li><li>Write and run User Acceptance Test (UAT) plans and deliver as-built documentation and knowledge transfer to customers.</li></ul><p><strong>Operations and support</strong></p><br><ul><li>Act as L3 escalation for network and security incidents; lead root-cause analysis for major incidents.</li><li>Carry out preventive maintenance (PM) health checks, firmware upgrades and vulnerability remediation within agreed maintenance windows.</li><li>Meet SLA targets on assigned tickets and keep ticketing tools up to date.</li></ul><p><strong>Team and customer delivery</strong></p><br><ul><li>Support pre-sales with solution sizing, BoQ review, SOW and RFP technical responses.</li><li>Present technical status to customer stakeholders and internal management.</li></ul><br>Qualifications<br><p><u><strong>Education:</strong></u></p><br><p><strong>Minimum :</strong></p><br><ul><li>Bachelor’s degree in Computer Science, Electrical/Telecom Engineering or IT (or equivalent experience).</li><li>At least one of: CCNP Security or CCNP Enterprise / Data Center; PCNSE; Fortinet NSE 7 / FCSS; F5 Certified Technology Specialist (301/302/303).</li></ul><p><strong>Desired:</strong></p><br><ul><li>CCIE Security / Data Center / Enterprise.</li><li>Cisco ISE or ACI specialist certification.</li></ul><p><u><strong>Experience:</strong></u></p><br><p><strong>Minimum:</strong></p><br><ul><li>Minimum 10 years in enterprise networking, including 5+ years delivering network security projects.</li></ul><p><strong>Desired:</strong></p><br><ul><li>System integrator or managed-services experience in the UAE/GCC.</li><li>Hands-on delivery of multi-vendor firewall and F5 migrations.</li></ul><br>Additional Information<br><p><u><strong>Skills &amp; Abilities:</strong></u></p><br><p><strong>Minimum:</strong></p><br><ul><li>Next-Gen Firewall - Palo Alto, FortiGate, Cisco FTD/FMC: HA deployments, policy migration, IPS, URL filtering, SSL decryption, VPN.</li><li>Fortinet Security Fabric - FortiManager, FortiAnalyzer, FortiEMS, FortiZTP, FortiSandbox, FortiADC, FortiMail.</li><li>Zero Trust / ZTNA / SASE - ZTNA rollouts replacing legacy VPN; IdP integration (Entra ID, Okta) and MFA.</li><li>Network Access Control - Cisco ISE, Aruba ClearPass, FortiNAC: 802.1X, MAB, guest/BYOD, posture, profiling, TrustSec.</li><li>Application delivery - F5 BIG-IP LTM, GTM, Advanced WAF, APM; F5OS / rSeries / VELOS.</li><li>Data-centre fabric - Cisco ACI (APIC), Nexus 9000: fabric bring-up, tenants/VRF/BD/EPG, L3Out, service graphs.</li><li>Layer 2 / Layer 3 - VLANs, STP, LACP, vPC; BGP, OSPF, EIGRP, VRF, HSRP/VRRP, VXLAN EVPN.</li><li>Zero-touch SD-WAN - Fortinet SD-WAN (FortiZTP + FortiManager) large-scale branch rollouts.</li></ul><p><strong>Desired:</strong></p><br><ul><li>Security operations - SIEM (Splunk, QRadar), EDR, vulnerability scanners, CIS hardening.</li><li>Automation - Python, Ansible, REST APIs, Terraform for bulk configuration and policy migration.</li><li>Clear written English for HLD/LLD, method statements, change requests and customer reports.</li><li>Valid UAE driving licence; willing to work maintenance windows and join an on-call rota.</li></ul><p><em>Compliance with policies and procedures based on the ISO standards adopted by CNS.</em></p><br><br><br> </div>

<p>The Senior Systems Specialist is responsible for the design, administration, operation, and continuous improvement of enterprise infrastructure across virtualization, Windows and Linux platforms, directory and network services, storage, backup, server hardware, and data center environments. The role ensures that infrastructure services are secure, resilient, scalable, well documented, and aligned with business continuity, availability, and performance requirements.</p><br><br><ul><li><p>Virtualization & Compute: Design, implement, administer, and optimize VMware environments, including ESXi hosts, vCenter Server, clusters, High Availability, Distributed Resource Scheduler, vMotion, virtual networking, templates, snapshots, and virtual machine lifecycle management. Windows Infrastructure: Install, configure, patch, harden, monitor, and troubleshoot Windows Server operating systems across production, disaster recovery, testing, and development environments. Identity & Core Services: Administer Active Directory Domain Services, including forests, domains, organizational units, users, groups, service accounts, delegation, replication, trusts, and domain controller health. DNS, DHCP & Group Policy: Configure, maintain, and troubleshoot DNS zones and records, DHCP scopes and reservations, IP address allocation, and Group Policy Objects, including security baselines and controlled policy deployment. Linux & Red Hat Platforms: Support Red Hat Virtualization and Linux operating systems, including installation, configuration, patching, services, permissions, file systems, performance monitoring, and incident resolution. Storage Management: Administer enterprise SAN, NAS, block, file, and object storage where applicable. Perform LUN and volume provisioning, zoning coordination, RAID configuration review, multipathing, capacity forecasting, performance analysis, replication, and storage lifecycle management. Backup & Recovery: Operate and maintain enterprise backup solutions; define and monitor backup policies, retention, replication, encryption, and recovery jobs; perform regular restore tests; and ensure alignment with approved RPO and RTO targets. Data Center Management: Coordinate rack-and-stack activities, cabling, labeling, asset placement, power and cooling requirements, environmental monitoring, access controls, capacity utilization, equipment movement, and coordination with facilities and service providers. Hardware Specifications: Review and validate server and storage hardware specifications, including CPU architecture and sizing, memory configuration, disks and SSDs, RAID controllers, HBAs, NICs, GPUs where applicable, power supplies, firmware, supportability, compatibility matrices, and vendor lifecycle status. Operations & Support: Monitor infrastructure health, availability, utilization, capacity, and performance; provide Level 3 technical support; lead root cause analysis; and implement permanent corrective and preventive actions. Lifecycle, Security & Compliance: Plan and execute upgrades, patching, firmware updates, vulnerability remediation, configuration hardening, certificate renewal, and end-of-life or end-of-support replacement activities. Documentation & Collaboration: Maintain architecture diagrams, build documents, standard operating procedures, recovery procedures, configuration records, asset inventories, and operational reports. Collaborate with network, cybersecurity, cloud, application, database, and vendor teams.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required Technical Competencies · Advanced hands-on experience with VMware vSphere, ESXi, vCenter Server, clustering, HA, DRS, vMotion, virtual networking, and capacity management. · Strong expertise in Windows Server administration, troubleshooting, performance tuning, patching, and security hardening. · Deep knowledge of Active Directory, DNS, DHCP, Group Policy, authentication, permissions, replication, and enterprise identity services. · Strong understanding of enterprise storage technologies, including SAN/NAS, Fibre Channel or iSCSI, RAID, LUNs, zoning concepts, multipathing, snapshots, replication, and capacity planning. · Hands-on experience with enterprise backup and recovery platforms such as Veeam, Commvault, Veritas NetBackup, Dell PowerProtect, or equivalent. · Working knowledge of Red Hat Virtualization and Linux administration, including command-line operations, services, networking, storage, permissions, and patching. · Practical knowledge of data center operations, server deployment, structured cabling, power, cooling, environmental controls, physical security, and asset management. · Ability to interpret and validate technical specifications, solution designs, bills of materials, compatibility matrices, vendor quotations, and support requirements. · Experience with monitoring, alerting, logging, service management, change management, incident management, problem management, and disaster recovery processes. · Understanding of infrastructure security controls, vulnerability remediation, privileged access, backup security, segmentation, and audit requirements. Qualifications & Experience · Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related discipline; equivalent professional experience may be considered. · Minimum 7 years of progressive experience in systems administration, infrastructure operations, virtualization, storage, backup, or data center services, including at least 2 years in a senior technical role. · Demonstrated experience supporting highly available, business-critical enterprise environments and participating in planned maintenance and on-call support when required. · Experience in government, regulated, cloud, or large-scale data center environments is an advantage. Skills VMware vSphere Windows Server Active Directory</p></li></ul>

<p><strong>Client Service Representative | Dubai</strong></p><p><br></p><p><strong><em><u>*** Immediate Joiners Only ***</u></em></strong></p><p><br></p><p><strong>About the Job:</strong></p><ul><li>Position Title: Client Service Representative</li><li>Job Location: Dubai</li><li>Training Location: Dubai</li><li>Training Duration: 4-8 weeks</li><li>Competitive Salary Package Incentives and Rewards.</li></ul><p><br></p><p><strong>Job Description:</strong></p><ul><li>Client Interfacing Role (not a back-office work)</li><li>Ensuring superb client service quality.</li><li>Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters, administrative tasks, and property maintenance management.</li><li>Collaborate with diverse departments and business units to optimize operational efficiency.</li><li>Communicate effectively across various mediums, encompassing face-to-face interactions, managing incoming and outgoing calls, chat correspondence, emails, etc.</li><li>Active participation in the client retention program.</li></ul><p><br></p><p><strong>Job Specification:</strong></p><ul><li>+2 years of relevant experience. (Consideration for fresh graduates if they meet other qualifying criteria).</li><li>Excellent client service skills preferably gained from BPO background (call center), high-end brand fashion retail industry, or 5-star hotels/hospitality industry.</li><li>Advanced proficiency in English verbal and written communication with a refined accent.</li><li>Capability to deal with high-profile clients with poise and professionalism.</li><li>Proficient in handling clients' complaints, feedback, as well as being organized, a good researcher, detail-oriented and effective problem solver.</li><li>Smart and professional looking with a confident personality.</li><li>Demonstrate positive attitude with high energy level.</li><li>Capable and adaptable with technology.</li><li>In good physical and health condition.</li></ul><p><br></p>

<strong><em>Job Responsibilities:<br><br></em></strong><ul><li>Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. </li><li>Provide detailed information about plan features, benefits, and pricing to potential clients.</li><li>Identify opportunities to enhance revenue through upselling and cross-selling of products or services.</li><li>Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally. </li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Follow communication procedures, guidelines, and policies</li><li>Take the extra mile to engage customers. Respond promptly to customer inquiries.</li><li>Recognize, document, and alert the team leader of trends in customer calls.</li><li>Acknowledging and resolving customer complaints.</li><li>Take the extra mile to engage customers. Respond promptly to customer inquiries.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Providing feedback on the efficiency of the customer service process.<br><br></li></ul><strong>Requirements<br><br></strong>Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.<br><br><strong>Educational Qualification</strong> : Graduate/Diploma (Mandatory)<br><br>Age : <strong>Below 30 years<br><br></strong><strong><em>Skills &amp; Abilities:<br><br></em></strong><ul><li>Excellent verbal and written communication skills</li><li>Strong team player.</li><li>Listening Skills.</li><li>Multi-tasking.</li><li>Problem solver</li><li>Computer proficiency</li></ul>

<ul><li><p><strong>Note: Please only apply if you are locally available in UAE.</strong></p></li><li><p><strong>Note: Please only apply if you meet the mandatory language requirements for Kannada & Hindi</strong><br><br><strong>Job Description:</strong> We are seeking a confident and target-driven Tele Sales Representative to join our growing team. In this role, you will be responsible for managing outbound sales cycles, engaging prospective customers effectively, and converting qualified leads into long-term clients.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Conduct outbound sales calls to prospective customers and qualified leads.</p></li><li><p>Present product value propositions clearly and effectively handle customer objections.</p></li><li><p>Identify customer needs and recommend appropriate corporate solutions.</p></li><li><p>Manage the end-to-end customer onboarding and account setup process.</p></li><li><p>Maintain accurate and up-to-date documentation of all customer interactions within the CRM.</p></li><li><p>Build strong rapport with customers using a professional and energetic communication style.</p></li><li><p>Consistently achieve and exceed assigned monthly sales targets.</p></li></ul><p><strong>Requirements:</strong></p><ul><li><p><strong>Fluency in Kannada is required; professional proficiency in Hindi is a strong advantage.</strong></p></li><li><p>1–2 years of experience in tele sales, call center, BPO, customer service, or outbound sales.</p></li><li><p>Strong verbal and written communication skills.</p></li><li><p>Excellent multitasking, time management, and relationship-building skills.</p></li><li><p>A target-oriented mindset with a customer-focused approach.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong verbal communication and active listening skills.</p></li><li><p>Ability to multitask, manage time well, and build quick rapport.</p></li><li><p>A positive, target-focused attitude with a focus on customer satisfaction.</p></li></ol>

( 18523 )<br><br>At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.<br><br>Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.<br><br>With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Receptionist to join the One&Only team at One&Only Royal Mirage Resort in Dubai.<br><br>With the global growth of our brands, you will be responsible for all systems and procedures connected with front desk, check in, check out, resort information, guest transfers, guest relations, excursions, cashiering, night reception functions, and other allied front office functions. Will always project an image of courteousness and hospitality while handling guests. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service. Anticipates the needs of guests, including prearrival journey and executes all requests in a timely fashion. You will be instrumental in creating an environment & executing service that is second to none by consistently seeking opportunities to create everlasting memories and building relationships.<br><br>Key Duties And Responsibilities<br><br> Adherence to all rules, procedures and policies of the hotel/resort, in accordance with the guidance and communication stipulated by the Team Leader. Attendance to duty on a timely manner, with accurate adherence to uniform and grooming standards. Attendance of daily briefing conducted by the Team Leader/Assistant Manager/Manager. Handling of all office or duty related equipment to accordingly perform needed procedures. Maintaining a clean and tidy reception area and workspace. Allocation and filing of all registration and departure cards in the designated files. During night shift, assistance to be provided for carry-through of PMS night audit procedures, preparation of all operational reports and delivery to management. Accurate handover of essential information to the next shift. Fully able to navigate the resort PMS system, handling Check-in and check-out procedures in accordance with standards and time constraints. Issuance of keys in adherence to all security measures and procedures to assure guest and colleague safety. Be fully trained on walk in reservations, DCC system, and up-selling procedures to ensure resort revenue maximizes and guests are satisfied. Carry out guests check in, check out and requests as per resort standards. Be fully trained in checking high balance and traces report. Be fully trained in using downtime report. Be fully trained in closing City Ledger, rebates and all finance related. To assist guests with all their needs throughout their stay and ensure all guests are assisted in a warm and personalized manner as per Resort Standards. Communicate any guest requests or reservations to the call center for follow up and communication is given back to the guest. Have full knowledge of special promotions, events and resort activities always and have basic concierge knowledge of local sites and destinations. Deal with currency exchange and transactions according to resort policies and procedures. Ensure that all daily revenue transactions are carried out according to resort policies and procedures. Be trained in respective tasks and duties in the case of life and safety, fire or other emergency procedures. Attend departmental training sessions as requested. Assist with other job-related tasks when requested. Ensure guest information is kept confidential at all the time as per resort standards. Communicate correctly and efficiently with other guest services departments to ensure guest satisfaction. Have full knowledge of all resort accommodation types, additional preferences available on request, and rates related to the respective accommodation type. Contribute to achieving departmental goals. Maintain Quality documentation. Ensures the department KPI’s are achieved through all audits. Handles all concierge, restaurants, activities & experiences related queries. <br><br>Skills, Experience & Educational Requirements<br><br> Diploma, Hotel Management an advantage A minimum of 2 years’ experience in a Call Center in acknowledged Resorts or Hotels. Speaks English fluently. Experience in Opera PMS, Microsoft Office, Seven rooms, Guest messaging Hub & Alice preferable Good verbal and written communication skills Passion for customer care with a desire and willingness to work in a Call Center environment. Excellent interpersonal and Guest management skills, strong business communication skills Ability to work under pressure and react quickly and effectively. Analytical skills. Ability to identify reasonable solutions quickly. Flexibility with shift patterns to ensure support across operational hours. Flexibility in terms of additional overtime as and when required. <br><br>At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive<br><br>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

<p>A well-established company is hiring an experienced and customer-focused Customer Service Supervisor to lead the customer service team, monitor daily operations, handle escalated concerns, and ensure customers receive timely and effective support.</p> <p>Responsibilities<br /> Supervise and coordinate daily activities of the customer service team.<br /> Assign tasks and monitor staff attendance, productivity, and performance.<br /> Set team targets and monitor key performance indicators.<br /> Handle escalated customer complaints and resolve issues promptly.<br /> Monitor customer interactions to maintain service quality.<br /> Provide coaching, guidance, and feedback to team members.<br /> Conduct team briefings and support staff training.<br /> Prepare daily, weekly, and monthly performance reports.<br /> Coordinate with sales, operations, and other departments to resolve customer issues.<br /> Monitor response times, resolution rates, and customer satisfaction.<br /> Identify recurring customer issues and recommend process improvements.<br /> Ensure staff follow company policies, procedures, and service standards.<br /> Maintain accurate customer records and service documentation.<br /> Motivate team members and maintain a positive working environment.<br /> Assist management with customer service improvement initiatives.<br /> Requirements<br /> Previous experience in customer service, call center, telesales, or a similar role.<br /> Experience in a supervisory or team-leader position is preferred.<br /> Strong leadership and team-management skills.<br /> Excellent communication and interpersonal abilities.<br /> Good problem-solving and conflict-resolution skills.<br /> Strong customer-service orientation.<br /> Basic to good knowledge of CRM and customer service systems.<br /> Good computer and MS Office skills.<br /> Ability to work under pressure and meet team targets.<br /> UAE experience is an advantage.<br /> Ability to work flexible shifts when required.</p> <p>&#x1f4e9; Interested candidates can send their updated CV to info.jamal.feasibility.studies@gmail.com</p>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Call Management: Handle all incoming and outgoing calls accurately, courteously, and efficiently, including wake-up calls, guest paging, staff paging, international calls, and directory assistance.</li><li>Guest Service: Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints professionally, and promote hotel services and facilities to enhance the guest experience.</li><li>Hotel Information: Provide accurate information on hotel facilities, local services and assist with meeting room reservations and business center services.</li><li>Administrative Support: Maintain accurate records and ensure hotel information and directories remain current.</li><li>Safety and Compliance: Comply with Hilton policies, health and safety standards, fire and emergency procedures, and maintain awareness of hotel safety systems. Report hazards, security incidents, accidents, and unsafe conditions promptly.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>The Following Capabilities And Qualifications Would Be Advantageous<br><br></strong><ul><li>Previous experience in a hotel, customer service, call center, or front office role, preferably within the hospitality industry.</li><li>Excellent verbal communication and telephone etiquette with a strong commitment to delivering exceptional guest service.</li><li>Proficient in Microsoft Office and hotel property management or telephone systems.</li><li>Flexible to work rotating shifts, including nights, weekends, and public holidays.<br><br></li></ul><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<ul><li><p>Sales Performance</p><ul><li><p>Vehicle Sales:</p></li></ul><p>Responsible for achieving the assigned monthly sales target for vehicle units. This is the primary responsibility of the sales consultant.</p><ul><li><p>RME Accessories Sales:</p></li></ul><p>Responsible for meeting sales targets related to accessories per unit.</p><ul><li><p>Key Performance Indicators (KPI):</p></li></ul><p>Achieve the quarterly non-financial KPIs as set by the management.</p><p>Sales Process</p><ul><li><p>Outdoor Sales:</p></li></ul><p>Generate a sufficient number of outdoor appointments with prospective customers monthly, utilizing telephone, web, CRM, and social media platforms to generate leads.</p><ul><li><p>Lead Conversion to Walk-Ins:</p></li></ul><p>Effectively convert phone and digital leads from social media into showroom walk-ins, increasing the potential for sales conversion.</p><ul><li><p>Lead Follow-Up (Web and CRM):</p></li></ul><p>Contact all leads from the GCRM call centre and digital sources promptly—within 2 hours for web leads and within 4 hours for CRM leads.</p><ul><li><p>Test Drive Facilitation:</p></li></ul><p>Offer and conduct vehicle test drives to customers, highlighting key performance and driving features to enhance the buying experience.</p><ul><li><p>Trade-In Appraisal:</p></li></ul><p>Provide trade-in appraisals to customers interested in exchanging their current vehicles.</p><ul><li><p>Manager’s Second Facing:</p></li></ul><p>Proactively request second facing from the sales manager by providing detailed information on the customer and their vehicle requirements.</p><p>Customer Satisfaction</p><ul><li><p>Sales Satisfaction Index (SSI):</p></li></ul><p>Ensure high customer satisfaction by consistently delivering a complete and seamless sales process throughout the entire vehicle purchase journey.</p><ul><li><p>Mystery Shopping – ARA (Walk-ins / Telephone / Email):</p></li></ul><p>Adhere strictly to customer handling standards to ensure the sales process is properly conducted during all customer interactions, including walk-ins, telephone calls, and emails, as assessed through mystery shopping evaluations.</p><p>Product Knowledge</p><ul><li><p>Quarterly Product Knowledge Test:</p></li></ul><p>The sales consultant must demonstrate comprehensive knowledge of all products, including features, advantages, benefits (FAB), new vehicle technologies, and unique selling points (USPs).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational Qualification</strong></p><ul><li><p>Diploma or equivalent in a related field.</p></li></ul><p><strong>Work Experience</strong></p><ul><li><p>2-3 years of sales similar experience in automobile or related industry.</p></li></ul><p><strong>Competencies</strong></p><ul><li><p>Proficency in MS Office and computer literacy</p></li><li><p>Fair knowledge and utilization of social media platforms such as Facebook, LinkedIn, Twitter and Instagram.</p></li></ul><p><strong>Languages</strong></p><ul><li><p>Proficient in English</p></li><li><p>Arabic is a plus</p></li></ul></li></ul>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day. JOB TITLEData Science Manage | MAF Life Style | Lifestyle<br>ROLE SUMMARYThis role is the primary owner of demand forecasting, demand sensing, demand planning, and advanced customer segmentation capabilities – driving measurable commercial impact across a multi-brand, multi-market retail portfolio spanning UAE, KSA, Kuwait, Qatar, and Bahrain. The role partners closely with brand owners, buying and planning teams<br>ROLE PROFILEOwn end‑to‑end demand forecasting across SKU, category, and brand levels (short, medium, long term), incorporating seasonality, promotions, sell‑through, and external market factors across GCC markets. Lead demand sensing initiatives using real‑time POS, digital, and macro signals to anticipate near‑term demand shifts and enable rapid commercial decisions. Partner with Buying & Planning teams to translate forecasts into OTB, replenishment, markdown optimization, and NPI strategies, presented in clear commercial language. Design advanced customer segmentation models (RFM, CLV, behavioral and propensity models) to enable personalized marketing, CRM, and loyalty activation. Identify and priorities high‑impact AI use cases across pricing, assortment, promotions, churn, store clustering, and next‑best‑action with quantified business value. Drive adoption of Computer Vision solutions including footfall analytics, shelf compliance, planogram adherence, visual search, and automated product tagging. Lead NLP and conversational AI initiatives such as chatbots, sentiment analysis, multilingual (Arabic/English) text analytics, and automated product content generation. Build and scale production‑grade ML solutions on Azure/Microsoft Fabric, including automated pipelines, monitoring, drift detection, and executive reporting via Power BI.<br>REQUIREMENTSBachelor’s degree in STEM (Science, Technology, Engineering, Mathematics). Advanced degree in related topics is a strong plus. Background or previous experience in retail, fashion, or lifestyle industry is strongly preferred. Experience in GCC/MENA markets is an advantage. Strong customer segmentation & CLV modeling experience.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>BI Development Manager | MAF Retail | Corporate Head Office UAE<br><strong>ROLE SUMMARY</strong><br>The Manager – BI Development is responsible for designing, executing, and delivering end-to-end solutions based on MAF Retail business intelligence and automation delivery and Insights roadmap, in close collaboration with the business functions, and data engineers.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead Business Intelligence projects design, execution and delivery ensuring compliance and consistency with MAFR BI delivery standards and data governance.</li><li>Lead the collaboration with MAFR Functions to identify key business challenges and how to tackle them through business intelligence and data analytics and actionable projects.</li><li>Supervise the design, development, maintenance &amp; real-time update, CI/CD, and governance compliance of Power BI workspaces, applications, datasets, flows, dashboards, reports, performance metrics, monitor key performance indicators (KPIs).</li><li>Lead the development and maintenance of MAFR Business Intelligence glossary book for all BI activities (KPIs, measures, variables, tables, views, dimensions, naming conventions …etc.).</li><li>Lead MAFR BI RLS, PLS, and OLS design, architecture, and ensure complete automated execution flow through close cooperation with Data-Engineering and Data Architecture.</li><li>Co-Design with the Cloud Architecture team a unified framework for XMLA (read/write) including policy &amp; procedures to ensure governance compliance, quality, and seamless process for the frequent data read/update on all platforms.</li><li>Utilize advanced SQL, DAX, and M techniques to extract insights from large datasets and run regular quality checks to ensure maintaining the minimum data quality threshold.</li><li>Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s Degree in a computer science/engineering/math or related technical discipline</li><li>7+ years in as a senior BI developer role in an international environment; creating and building complex BI solutions at enterprise level. analyses and evaluation tools for assessing/tracking performance and learning associated user behaviours with the</li><li>2+ years in the retail/FMCG business is preferred</li><li>Proficient in various statistical programming languages is a must, such as R/Python/SQL, etc.</li><li>Strong experience in several visualization tools such as Tableau, PowerBI, etc. supporting data dashboarding and reporting</li><li>Good knowledge of algorithm/modelling techniques is a must, such as Logistic Regression, Linear Regression, Clustering, Decision Trees, Random Forest, SVM, KNN etc.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>