Call Center Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled&nbsp;amongst lush greenery&nbsp;on&nbsp;the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical&nbsp;and relaxing&nbsp;sanctuary, only a&nbsp;short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With&nbsp;&nbsp;touches of French&nbsp;elegance&nbsp;interlaced&nbsp;throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.&nbsp;</li><li>Manage assigned accounts focusing on local DMC and selected UK accounts</li><li>Actively complete minimum 2-3 sales calls weekly</li><li>Keep active relationship with overseas partner with&nbsp; minimum 2 conference calls per week</li><li>Attending various trade shows and assigned sales trip with accurate follow up report</li><li>Manage VIP villa booking inventory</li><li>Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.</li><li>Ensure that all accounts are properly updated in the system.&nbsp;</li><li>Maintain up-to-date activity and rate information for each account.</li><li>Ensure all activities and production are inserted in Opera and ASA as per Sofitel standards</li><li>Preparing special FIT offers and sending new offers with accurate follow up in order to communicate with clients in efficient manner</li><li>Action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.</li><li>Ensuring there are enough sales kits available for any visit.</li><li>Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.</li><li>Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.&nbsp;</li><li>Rates sheets must be accurate at all times.</li><li>Communicate any obstacles to completing action plans to Sales Manager or ADOS</li><li>To arrange and manage familiarization / educational trips in line with business needs.</li><li>Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.</li><li>Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner.</li><li>Must be flexible to accommodate irregular and/or extended hours.</li><li>Conduct any site inspections as required.</li></ul><br>Qualifications<br><br><ul><li>Previous experience in hotel sales, preferably within theleisure segment.</li><li>Good knowledge of leisure markets, travel agencies, tour operators, and DMCs.</li><li>Strong communication, negotiation, and relationship-building skills.</li><li>Results-oriented with a proactive approach to business development.</li><li>Good knowledge of the Dubai hospitality and leisure market is an advantage.</li><li>Excellent presentation and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;</strong> <span><span>Relationship Manager - Priority Direct</span></span><br><strong>Location :</strong> Dubai &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Role Purpose:</strong><br><span>The Virtual Relationship Manager (VRM) is responsible for managing and servicing a portfolio of up to 1,000 retail banking customers through digital and telecommunication channels. The VRM acts as the single point of contact for customers, ensuring their banking needs are met promptly and efficiently, while also identifying opportunities to deepen relationships through account upgrades and investment referrals.</span><br>&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br>&nbsp;</p><br><ol><li><p><span><strong>Customer Relationship Management:</strong></span></p><br><ul><li><p><span>Manage an assigned portfolio up to 1,000 customers via face to face, phone, email, and digital banking channels.</span></p><br></li><li><p><span>Provide personalized service by understanding each customer’s profile, banking habits, and financial needs.</span></p><br></li><li><p><span>Ensure timely handling of customer inquiries, service requests, and complaints with high levels of professionalism and efficiency within agreed turn around time.</span></p><br></li><li><p><span>Build long-term customer trust and satisfaction through proactive engagement and consistent service quality.</span></p><br></li></ul></li></ol><p><span><strong>2. Service Delivery &amp; Support:</strong></span></p><br><ul><li><p><span>Handle day-to-day banking queries related to accounts, cards, transfers, and digital services.</span></p><br><ul><li><p><span>Coordinate with internal departments to resolve customer issues promptly.</span></p><br></li><li><p><span>Educate customers on digital banking platforms, self-service tools, and product features.</span></p><br></li><li><p><span>Maintain accurate and up-to-date customer records in CRM systems.</span></p><br></li></ul></li></ul><p><span><strong>3. Sales &amp; Business Growth:</strong></span></p><br><ul><li><p><span>Identify opportunities to upgrade customers from Gold to Diamond based on relationship value, product usage, and income criteria.</span></p><br><ul><li><p><span>Generate qualified referrals for investment &amp; takaful, to the assigned Investment Advisor.</span></p><br></li><li><p><span>Cross-sell relevant banking products (cards, loans, insurance, FX, etc.) aligned with customer needs and eligibility.</span></p><br></li></ul></li></ul><ul><li><p><span>Achieve monthly and quarterly KPIs and sales targets related to service quality, portfolio growth, and product referrals.</span></p><br></li></ul><p><span><strong>4. Compliance &amp; Risk Management:</strong></span></p><br><ul><li><p><span>Ensure all customer interactions comply with bank policies, service standards, and regulatory guidelines (KYC, AML, etc.).</span></p><br><ul><li><p><span>Always maintain confidentiality of customer information.</span></p><br></li><li><p><span><span>Adhere to quality assurance and service-level protocols in all communications</span></span><br>&nbsp;</p><br></li></ul></li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br>&nbsp;</p><br><p><span><strong>Key Performance ( KPIs):</strong></span></p><br><ul><li><span>Customer satisfaction and retention rate.</span></li><li><span>Number of successful account upgrades (Gold → Diamond).</span></li><li><span>Number of qualified investment (number of Khuttati plans, Smart Sukuk portfolios) &amp; takaful referrals.</span></li><li><span>Successful cross sell &amp; referral of Banking products (Cards, Home Finance, Personal Finance, Auto Finance, FX).</span></li><li><span>Response time and service resolution rate.</span></li><li><span>Adherence to compliance and quality standards.</span></li></ul><p><span><strong>Qualifications &amp; experience:</strong></span></p><br><ul><li><span>Bachelor’s degree in business, Finance, or related field.</span></li><li><span>Minimum 2–4 years of experience in retail banking, customer service, or relationship management (preferably in a virtual or call-center environment).</span></li><li><span>Strong knowledge of banking products, customer segmentation, and digital channels.</span></li><li><span>Excellent communication and interpersonal skills (Arabic and English preferred).</span></li><li><span>Proven ability to work with targets and KPIs in a structured environment.</span></li><li><span>Proficiency in CRM tools, Microsoft Office, and digital banking platforms.</span></li></ul><p><span><strong>Core Competencies:</strong></span></p><br><ul><li><span>Customer-Centric Mindset.</span></li><li><span>Sales Orientation.</span></li><li><span>Communication &amp; Influencing Skills.</span></li><li><span>Problem-Solving &amp; Decision-Making.</span></li><li><span>Time Management &amp; Multitasking.</span></li><li><span>Attention to Detail.</span></li><li><span>Team Collaboration.</span><br>&nbsp;</li></ul><br> </div>

Telesales Specialist — Private Client Desk Company Description Rinova Real Estate L. L. C. is a Dubai-based real estate advisory and brokerage firm serving private clients and investors across the UAE property market. Our approach goes beyond presenting properties. We focus on understanding each client's objectives, identifying relevant opportunities and supporting informed real estate investment decisions through market knowledge, disciplined advisory and execution.<br>Role Description We are looking for a highly driven Telesales Specialist to work directly with the Founder & CEO in generating and qualifying client meetings. This is a full-time, salary based and on-site role in Dubai and is not a traditional property consultant position. You will receive a continuous flow of fresh leads and will be responsible for making high-volume outbound calls, responding quickly to new inquiries, understanding each prospect's investment requirements, conducting structured follow-ups, and scheduling qualified meetings directly with the Founder. Your primary objective is simple: turn conversations into qualified meetings. Key responsibilities include:Contact fresh leads promptly and conduct high-volume outbound calling. Qualify prospects based on investment intent, budget, timeline, requirements and decision-making readiness. Build interest and curiosity without relying on aggressive sales tactics. Schedule qualified meetings directly with the Founder. Maintain disciplined follow-up with prospects who are not immediately ready to meet. Keep all lead information, call outcomes, follow-up dates and meeting status accurately updated in the CRM. Develop a strong working knowledge of Dubai real estate, current projects and investment opportunities. Maintain professional communication appropriate for investors and private clients. Work directly with the Founder and provide clear daily reporting on calls, conversations, qualified prospects and meetings booked. Qualifications Strong spoken English and excellent telephone communication skills. Confident, articulate and comfortable initiating conversations with new prospects. Previous experience in telesales, appointment setting, lead qualification, call centres or real estate is strongly preferred. Ability to make a high volume of calls consistently without compromising conversation quality. Strong active-listening skills and ability to identify genuine client intent. Persistent and disciplined with follow-ups while remaining professional. Comfortable working with performance targets and measurable KPIs. Experience using CRM systems and maintaining accurate lead records. Coachable and willing to continuously improve scripts, objection handling and conversion techniques. Additional languages are an advantage. Must be available to work full-time on-site in Dubai. What Success Looks Like This role is not measured simply by how many calls are made. Success means:Fresh Lead → Conversation → Qualification → Follow-Up → Qualified Meeting The right candidate should be able to take a new lead, establish credibility quickly, understand what the prospect is looking for and create enough relevance for the prospect to agree to a serious conversation. You create the conversation. The Founder takes the meeting forward.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.<br> Connecting millions of users across the country, we are committed to delivering the best online search experience.<br> As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.<br> With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As a Telesales Agent, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls.<br> You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.<br> In this role, you will: Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services.<br> Meet and exceed daily, weekly, and monthly targets and KPIs.<br> Effectively manage outbound calls and inquiries, converting them into sales opportunities.<br> Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.<br> Handle objections professionally, negotiate terms, and close deals efficiently.<br> Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.<br> Collaborate with the purchase team to align on lead conversion strategies.<br> Provide excellent customer service by understanding customer needs and offering tailored solutions.<br> Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction.<br> Stay up to date on product knowledge, sales techniques, and industry trends to improve performance.<br> Participate in team meetings, training, and coaching sessions to enhance skills and performance.<br> A fast-paced, high-performing team.<br> Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health Insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the Emirates.<br> Rewards &amp; Recognitions Learning &amp; Development opportunities Bayut &amp; dubizzle is an equal opportunity employer.<br> We celebrate diversity and are committed to creating an inclusive environment for all employees.<br> #UAEdubizzle A minimum of a high school diploma and a bachelor’s degree are a plus.<br> 2+ years of experience in Telesales, Call center or Customer service.<br> Demonstrated ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance.<br> Strong understanding of sales techniques, customer engagement, and CRM systems.<br> Well-versed in handling objections and closing sales effectively.<br> Excellent verbal and written communication skills in English.<br> Strong negotiation and persuasion skills.<br> Efficient time management and multitasking abilities.<br> Strong teamwork and collaboration skills.<br> Highly motivated.<br> Ability to work under pressure and meet targets.<br> High level of resilience and adaptability.<br> Adaptability.<br> Passionate about sales and customer engagement.<br> Persistent and resilient in achieving sales goals.<br> Hardworking, proactive, and eager to exceed expectations.<br></span> </div>

Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Healthpoint is a multi-specialty hospital offering a wide range of primary and specialty care services. Based in Abu Dhabi, it serves patients from the UAE and around the world. Committed to elevating patient care to the highest standards, Healthpoint has been recognized by numerous renowned international awarding and accrediting bodies.<br><br>Healthpoint is seeking a skilled and patient‑focused Radiography Technologist to join our Diagnostic Imaging team. As a Radiography Technologist, you will provide safe, accurate, and high-quality diagnostic imaging services while supporting physicians and multidisciplinary teams in delivering exceptional patient care.<br><br>Responsibilities<br><br>Perform General X-Ray Imaging examinations in accordance with physician requests, departmental protocols, and quality standards. Provide imaging support for Fluoroscopy Procedures, including C-Arm operations in the Operating Theatre during surgical and interventional procedures. Assist physicians during Endoscopy Procedures by delivering safe and effective imaging support. Conduct Portable/Mobile Radiography examinations across inpatient units, emergency services, and other clinical areas. Perform specialized imaging procedures including Bone Mineral Density (DEXA) Scans and Mammography. Participate in the department's on-call radiography service, responding to urgent imaging requirements when required. Ensure patient safety, comfort, and accurate positioning while maintaining optimal image quality and compliance with ALARA (As Low As Reasonably Achievable) radiation safety principles. Collaborate with multidisciplinary teams and maintain compliance with departmental policies, infection control standards, quality requirements, and professional practice guidelines.<br><br>Qualifications<br><br>Degree or Dploma in Radiography, Radiologic Technology, Medical/Diagnostic Imaging from an accredited institution Minimum 2 years of post‑qualification experience in General Radiography Demonstrated competency and ability to work independently in:General X-Ray Imaging Fluoroscopy Procedures Endoscopy Imaging Support Portable/Mobile Radiography C-Arm Operations in the Operating Theatre Bone Mineral Density (DEXA) Scanning Mammography On-Call Radiography Services Valid DOH or DHA license (or DOH eligibility); with valid Basic Life Support (BLS) Strong knowledge of radiation protection, imaging protocols, and patient safety standards Proficiency in basic computer applications and radiology systems

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ever wanted to help design and support the data centers that power the world's largest cloud? As a DC Infra Engineer Intern at Amazon Web Services (AWS), you will work alongside an experienced, cross-disciplinary team to provide full life-cycle support to AWS data centers — from design inception through site improvement and maintenance. Your work will directly impact millions of customers worldwide. <br>Each day, you will interact with different teams responsible for all aspects of the data centers. You will help prioritize activities that support data center capacity, availability, and safety, focusing on the actions that are most impactful — and you will have the opportunity to work on projects both locally and globally. If this sounds exciting to you, come build the future with us! <br>This internship is designed as a potential pathway to full-time employment. Interns who demonstrate strong performance throughout their internship may be considered for a full-time engineering position, subject to available roles and business needs. <br>Who Should Apply <br>We welcome applications from: <br>- Students in the last year of their Bachelor's or Master's degree) in Electrical Engineering, Mechanical Engineering, Architecture, Civil Engineering, Structural Engineering, or a related technical discipline, who are looking for an internship that could lead to a full-time career. <br>Important — Site Location &amp; Commuting: This role is based at a data center facility in a remote location with no public transportation access. A valid driving license and access to personal transportation are required to commute to the site daily. Please consider this before applying.<br>About the Role <br>As an intern, you will engage with an experienced cross-disciplinary staff to provide full life-cycle support to AWS data centers, from design through operation. With guidance from experienced engineers, you will build your subject matter expertise and serve as an engineering resource for your region, applying what you learn to real technical challenges. <br>You will be exposed to both independent work and team-based collaboration. Prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. <br>What You Will Do <br>- Perform design and equipment submittal reviews for new data centers in your region <br>- Troubleshoot issues, conduct Root Cause Analysis (RCA), and create Corrective Action (CA) documentation for site and equipment failures <br>- Support operational issues with ad-hoc training, complex operating procedure reviews (including for critical equipment), and event support <br> - Collaborate with the internal data center design engineering team, server hardware team, and environmental health and safety team to promote standards that maintain consistency and reliability in services delivered <br>- Work on concurrent projects, sometimes across multiple geographical regions <br>Internship Structure <br>Amazon internships are full-time (40 hours per week) for 12 consecutive weeks, starting 2027. This position requires the intern to report to work on site daily. Intern schedules are typically day schedules, Sunday to Thursday. <br>Please note that full-time engineering roles may operate on a rotating shift pattern, which could include days, evenings, weekends, and public holidays, as well as on-call rotations. Candidates should be willing and able to commit to shift work upon transitioning to a full-time position. <br>Diverse Experiences <br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed below, we encourage you to apply. If your career is just starting, has not followed a traditional path, or includes alternative experiences, do not let that stop you from applying. <br>Your Career at Amazon — A Universe of Opportunity <br>At Amazon, your career is not a straight path. It is a journey you build as you go. <br>From your first day as an intern, you will own real work that matters. You will help design, troubleshoot, and support the infrastructure that keeps AWS running for millions of customers. Your mentors and teammates will champion your growth, helping you build skills you did not know existed — and you will see your work come to life at massive scale. <br>Impact. Your work shapes the infrastructure that millions of customers rely on every day. From cloud computing to artificial intelligence, the systems you help support power it all. <br>Action. You will move fast, experiment, and learn by doing. Your ideas do not get stuck in approval chains — they get tested, refined, and put into practice. <br>Curiosity. Every project teaches you something new. You will apply what you learned in the classroom to real challenges and explore different teams, technologies, and career paths within Amazon. <br>Mentorship and career growth. You will start with structured onboarding and get paired with experienced mentors. Beyond that, you will find continuous learning opportunities and the chance to work on different projects. Your journey here is yours to shape. <br>A day in the life<br>0<br>About the team<br>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. <br>You will join a diverse team of engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. <br>- In the last year of a Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, Architecture, Civil Engineering, Structural Engineering, or another equivalent technical discipline, graduating in 2027 – before the internship´s end date<br>- Knowledge of Power Systems, Fluid Dynamics, and/or Thermodynamics<br>- Professional English proficiency, both written and verbal<br>- Ability to work well with others in a team environment, with strong time management skills<br>- Knowledge of Heating, Ventilation, and Air Conditioning (HVAC) systems<br>- Coursework in commercial or industrial power systems and/or mechanical systems<br>- Experience using a variety of web-based and other software tools for calculation and data processing<br>- Strong analytical and problem-solving skills<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg. cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP guests to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign&nbsp;Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel&nbsp;guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.</li><li>File daily guest relations report and documents systematically.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning Guest Relations&nbsp;in co-ordination with the Guest Relations&nbsp;Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul><br>Qualifications<br><br><ul><li>UniversityDegree in Hotel Management</li><li>Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel preferably on the same role</li><li>Have excellent&nbsp;communication skills, empathy, patience, and courteous demeanor</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>

<p>Job Title Senior Security Analyst Business Job Purpose The primary function of this role is to monitor the ENOC environment on 24*7 basis and conduct advance analysis s for events to identify any cyber security threats or attacks on ENOC IT/OT assets. In addition to preforming advance response assessment of the cyber security incident and escalate to Cyber Intelligence Center Manager as per approved policies, processes and procedures. Principal Accountabilities Operational Follow response procedures and other CIC related SOPs based on the incident impact analysis &amp; predetermined response actions procedures Manage the communication of policies &amp; guidelines and monitor the compliance CIC operations to the cyber-security policies &amp; guidelines. Work closely with security analysts to get direct feedback about new, unknown suspicious behaviour Handle escalated incident from security analyst to conduct deep investigations. Gain knowledge of existing policies, standards, procedures, and guidelines to prevent the unauthorized use, release, modification, or destruction of ENOC information assets Conduct malware analysis using run-time analysis, comparative analysis, and reverse engineering tools Conduct digital forensics and deep investigations and evidence handling in line with best practices Preform threat hunting, discovery and exploration to identify threats that pass traditional detection tools. Perform proactive research to identify and characterize new emerging threats, vulnerabilities, and risks. Review and align priority, severity and classification of security incidents Develop metrics, reporting and documentation on frequency, impact, and types of incidents. Collaborate on the investigation of incidents, containment, remediation and root cause analysis Collaborate and conduct research to design and implement new security technology, update existing strategies, improve process and create additional documentation. Develop techniques and processes to identify anomalous behavioral patterns. Collect contextual information and pursue technical root cause analysis &amp; attack method analysis Identify gaps, take ownership of tasks and become a contributor to projects related to CIC as needed. Advocate security best practices, strategy, architecture, and assist in security design consultations. Apply strategic and tactical responses in challenging environments with heterogeneous systems. Provide functional support and content development and improvements for the SIEM and other security technologies used by CIC. Participate in Development and implementation of new correlation rules and use-cases in SIEM and enhance the monitoring and detection capabilities of the CIC to integrate SIEM with other monitoring tools with appropriate scripting knowledge skills Coordinate with internal and external stakeholders to handle cyber incidents as per approved SOPs and management directions Participate in closing identified security audit points. Periodically report on IT security status, security systems efficiency, and recommended improvements to management. Should be on-call 24 hours per day to respond to cyber security emergences Additional Principal Accountabilities Cyber Information Security Responsibilities Comply with all applicable information security policies, standards, and procedures. Classify and protect information assets in accordance with the Data Classification Standard. Participate in mandatory information security awareness and training programs. Support information security initiatives and activities within the organization. Consider information security requirements when managing changes involving information assets. Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures. Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).</p><p><strong>Desired Candidate Profile</strong></p><p>Education Degree: Bachelor s degree in Computer Science, Engineering or Business field or equivalent, Diploma with additional relevant experience. Required professional certifications: Professional certificate such as CISSP, GCTI , GCFA, GNFA</p>

<p> <strong>Job Description Operations Coordinator</strong> <br> <strong>Indian Male Candidates Only &amp; Fluent Hindi</strong> <strong>Speaking is Must </strong> </p> <p> <strong>Position: </strong>Operations Coordinator</p> <p> <strong>Location: </strong>Dubai, UAE</p> <p> <strong>Employment Type: </strong>Full-Time</p> <p> <strong>Salary: </strong>AED 2,000 3,000 per month</p> <p> <strong>Experience Required: </strong>1+ Years as a operation coordinator </p> <p> <strong>Job Summary</strong> </p> <p>We are seeking a proactive and highly organized <strong>Operations Coordinator</strong> to oversee daily operational activities across customer retention, customer reactivation, and new customer acquisition functions. The ideal candidate will be responsible for monitoring operational performance, ensuring service level compliance, coordinating cross-functional teams, and driving operational excellence. This role serves as the key link between senior management and operational teams, ensuring business strategies are effectively executed, and organizational objectives are consistently achieved.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Service Level Management</strong> </p> <ul> <li>Monitor and maintain agreed service levels across all operational teams.</li> <li>Track key operational metrics and identify performance deviations.</li> <li>Ensure timely corrective actions to maintain service quality and productivity.</li> <li>Prepare and submit regular operational performance reports.</li> </ul> <p> <strong>Customer Retention &amp; Reactivation</strong> </p> <ul> <li>Coordinate customer retention and reactivation initiatives to maximize active customer growth.</li> <li>Monitor campaign performance and team productivity.</li> <li>Analyse customer attrition trends and recommend improvement strategies.</li> <li>Ensure timely implementation of retention plans and follow-up activities.</li> </ul> <p> <strong>Customer Acquisition</strong> </p> <ul> <li>Supervise customer acquisition activities and monitor lead conversion performance.</li> <li>Ensure acquisition targets are achieved within defined timelines.</li> <li>Work closely with team leaders to improve conversion rates and customer engagement.</li> <li>Monitor quality of customer interactions and campaign effectiveness.</li> </ul> <p> <strong>Team Performance Monitoring</strong> </p> <ul> <li>Monitor attendance, productivity, service levels, conversion rates, and operational KPIs.</li> <li>Identify performance gaps and coordinate immediate corrective actions.</li> <li>Escalate operational issues to management when necessary.</li> <li>Promote accountability and performance discipline across all teams.</li> </ul> <p> <strong>Resource Planning</strong> </p> <ul> <li>Assess manpower, infrastructure, technology, and operational resource requirements.</li> <li>Ensure adequate resources are available to support business operations.</li> <li>Coordinate with internal departments to prevent operational disruptions.</li> <li>Proactively plan for future business and staffing requirements.</li> </ul> <p> <strong>Management Coordination</strong> </p> <ul> <li>Maintain regular communication with senior management regarding operational performance.</li> <li>Provide timely updates, recommendations, and business insights.</li> <li>Execute management directives efficiently across operational teams.</li> <li>Monitor implementation progress and report outcomes.</li> </ul> <p> <strong>Reporting &amp; Process Improvement</strong> </p> <ul> <li>Prepare daily, weekly, and monthly operational reports.</li> <li>Analyse operational data to identify trends and improvement opportunities.</li> <li>Recommend and implement process improvements to enhance efficiency.</li> <li>Ensure compliance with company policies and operational procedures.</li> </ul> <p> <strong>Key Performance Indicators (KPIs)</strong> </p> <ul> <li>Customer Retention Rate</li> <li>Customer Reactivation Rate</li> <li>Active Customer Base Growth</li> <li>New Customer Acquisition</li> <li>Lead Conversion Rate</li> <li>Service Level Achievement</li> <li>Team Productivity</li> <li>Resource Utilization</li> <li>Operational Efficiency</li> <li>Timely Execution of Management Directives</li> </ul> <p> <strong>Required Skills &amp; Competencies</strong> </p> <ul> <li>Strong leadership and team coordination skills.</li> <li>Excellent communication and stakeholder management abilities.</li> <li>Strong analytical and problem-solving capabilities.</li> <li>Ability to manage multiple teams and priorities simultaneously.</li> <li>Data-driven decision-making skills.</li> <li>Proficiency in Microsoft Excel, reporting tools, and operational dashboards.</li> <li>Excellent planning, organizational, and time-management skills.</li> <li>Ability to perform effectively in a fast-paced, target-driven environment.</li> <li>High level of accountability, ownership, and attention to detail.</li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor s degree in business administration, Management, Commerce, or any related discipline.</li> <li>Minimum <strong>1 years of experience</strong> in operations, customer service, sales coordination, customer retention, call centre operations, or business operations.</li> <li>Experience in managing operational KPIs, team performance, and service delivery is preferred.</li> </ul> <p> <strong>Reporting Structure</strong> </p> <p> <strong>Reports To:</strong> Senior Management / Operations Head</p> <p> <strong>Benefits</strong> </p> <ul> <li>Company Visa</li> <li>Company Accommodation &amp; Food </li> <li>Annual Leave as per UAE Labour Law</li> <li>Career Growth Opportunities</li> <li>Professional Development &amp; Training</li> </ul><p><strong>Desired Candidate Profile</strong></p><strong>Indian Male Candidates Only &amp; Fluent Hindi</strong> <strong>Speaking is Must </strong>

<p> – &amp; </p><p>Dubai Silicon Oasis · Full-time · On-site · Start as soon as possible</p><p><br></p><p>We're not looking for someone who only writes code. We're looking for someone who solves problems.</p><p><br></p><p>Code is a tool. So are prompts, workflows and APIs. What we need are people who look at a messy customer problem and think: there has to be a better way — and then find it. Quickly.</p><p><br></p><p> </p><p>Amira is the world's first AI Customer Operations platform — agentic AI that closes cases on every channel, not just conversations. She automates where you want it, hands over smartly where you don't, analyzes 100% of interactions, and develops your team weekly. Headquartered in Dubai — trusted by 200+ enterprises, in Arabic, English, Hindi and 120+ more languages. The eight criteria behind that claim are published at amira-ai.com.</p><p><br></p><p> ' </p><p>– . When the obvious approach doesn't work, you don't stop — you try the second, the third, the unusual one. You question requirements that don't make sense and come back with a better idea. You see connections others miss and combine tools, data and ideas in ways nobody has written a tutorial for yet. </p><p>– ' . You get to a working first version quickly, learn from it and improve. You'd rather test an idea today than discuss it for a week. </p><p>– . You know what it feels like to wait on hold, to explain your problem three times, to get an answer that doesn't help. Maybe you've worked in a contact centre, in support or in customer success — and you know what good service sounds like. </p><p>– . Fast doesn't mean sloppy. You test before you ship, and when something breaks, you want to understand why.</p><p><br></p><p> ' </p><ul><li>Turn customer problems into working AI agents with the workflows and integrations behind them </li><li>Write prompts that sound natural on the phone and stay within clear guardrails </li><li>Dig into transcripts and call data to find out where conversations go wrong, where cases don't get closed, and why. Turn those findings into fixes and prove with tests and numbers that the fix works</li><li>Help build our playbook of design patterns and test methods, so good solutions become repeatable</li><li>Talk to customers when it matters and translate between business and tech</li></ul><p><br></p><p> </p><ul><li>Hands-on experience with workflow automation (n8n, Make, Zapier, Power Automate or similar), APIs and JSON — our stack is GoRunner and AgenticFlow (our own workflow enginges)</li><li>Practical experience with LLMs and prompting</li><li>Comfort with data: spreadsheets, ideally SQL or Python</li><li>Experience in customer service, contact centres or customer-facing roles</li><li>Experience with voice bots or telephony is a plus, not a must</li><li>Very good English; Arabic is a plus</li><li>We care more about how you think than about a perfect checklist. If you recognise yourself in the description above but don't tick every box: apply anyway.</li></ul><p><br></p><p> </p><p>You build agents that go live with real enterprise customers within weeks, not quarters — with 200+ enterprises on the platform, a small senior team, quick decisions and a modern office in Dubai Silicon Oasis.</p><p><br></p><p> </p><ul><li>Send your CV and a short note to hello@amira-ai.com</li><li>Tell us in three sentences about a problem you solved in a way nobody expected. No cover letter needed.</li></ul><p><br></p><p>Amira AI is an equal-opportunity employer. We hire for talent and attitude and welcome applicants of all backgrounds.</p><p><br></p><p>#AIEngineer #ConversationAnalytics #WorkflowAutomation #n8n #VoiceAI #AICustomerOperations #DubaiJobs #UAEJobs #Hiring #Amira</p>

<strong>Overview<br><br></strong>Job Description<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Sheikh Sultan bin Zayed Hospital is a state-of-the-art hospital serving Abu Dhabi’s Northern Emirates. With 200+ beds and JCI accreditation, it delivers world-class, community-focused care. By leveraging cutting-edge technologies and the expertise of M42’s renowned network (including Imperial College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubai, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.<br><br>Sheikh Sultan Bin Zayed Hospital is seeking a dedicated and experienced Specialist in Pediatric Endocrinology to join our multidisciplinary care team. This role focuses on the diagnosis, management, and long-term care of pediatric endocrine and metabolic disorders. The ideal candidate will have strong clinical expertise in conditions such as diabetes, thyroid disorders, growth and puberty issues, and other hormone-related conditions, while also supporting general pediatric needs within a specialty-driven environment.<br><br><strong>Responsibilities<br><br></strong><ul><li>Provide expert assessment, diagnosis, and management of pediatric endocrine disorders.</li><li>Lead the care of children with conditions such as Type 1 diabetes, growth disorders, thyroid dysfunction, metabolic disorders, and pubertal abnormalities.</li><li>Deliver general pediatric care as needed within outpatient and specialized clinic settings.</li><li>Collaborate closely with endocrinologists, diabetes educators, nutritionists, nurses, and allied health teams to deliver comprehensive, family-centered care.</li><li>Participate in the hospital’s on-call rota to ensure safe and continuous medical coverage.</li><li>Contribute to patient education, clinical quality initiatives, and evidence-based practice.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Board-certified or equivalent Specialist Pediatric Endocrinologist.</li><li>Strong clinical background in pediatric endocrine and metabolic disorders.</li><li>Experience in both general pediatrics and specialty endocrine care.</li><li>Excellent communication and interpersonal skills, with a collaborative approach to care.</li><li>DOH licensure or eligibility.<br><br></li></ul>If you’re committed to delivering exceptional care for children with endocrine conditions and want to grow your career within a leading, innovation‑driven hospital, we’d like to hear from you. Join Sheikh Sultan Bin Zayed Hospital and contribute to a team that puts patients first and strives for excellence every day.<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://ssbzh.ae/ Job Function: Healthcare &amp; Medical Services Company Industry/<br><br>Sector: Hospitals and Health Care<br><br>What We Offer<br><br><strong>About The Company<br><br></strong>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Static Equipment Engineer</p><br> <br><br>Business <br><p>EPCL</p><br> <br><br>Job Purpose <br><p>Responsible for the functional management of the static equipment maintenance activities within assigned area.&nbsp;<br> Carry out static maintenance activities for assigned area by implementing quality work plans for corrective, routine, and preventive maintenance works using extensive maintenance experience and Computerized Maintenance Management System.&nbsp;</p><br> <br><br>Principal Accountabilities <br><p>•&nbsp;&nbsp; &nbsp;Act as per EPCL Incident Command System (ICS) or as directed by Emergency Command Centre Commander (ECCC)/Incident Commander.<br> •&nbsp;&nbsp; &nbsp;Ensure that health, safety, and environmental policies and procedures are implemented and complied with by staff and contractors.<br> •&nbsp;&nbsp; &nbsp;Carry out static activities within assigned area as per management directives.<br> •&nbsp;&nbsp; &nbsp;Supervise static maintenance contractors’ technicians within assigned area.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Conduct troubleshooting of refinery static equipment/systems which amongst others include:<br> -&nbsp;&nbsp; &nbsp;Vessels.<br> -&nbsp;&nbsp; &nbsp;Columns.<br> -&nbsp;&nbsp; &nbsp;Fired Heaters.<br> -&nbsp;&nbsp; &nbsp;Heat exchangers.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Conduct normal static maintenance work and Preventive maintenance programmes.<br> •&nbsp;&nbsp; &nbsp;Support senior static engineer/lead mechanical maintenance engineer for equipment failures investigation and root cause analysis.<br> •&nbsp;&nbsp; &nbsp;Propose new budget items, utilize approved yearly budget, and provide progress report to senior static engineer/lead engineer mechanical maintenance.<br> •&nbsp;&nbsp; &nbsp;Execute planned work during refinery T &amp; I shutdowns.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Complete and update static work as per PM schedule and work requests issued by different departments using SAP or other CMMS system. Update costs and repair history for all Work Orders.<br> •&nbsp;&nbsp; &nbsp;Manage allocated resources effectively and efficiently.<br> &nbsp;</p><br> <br><br>Additional Principal Accountabilities <br><p>•&nbsp;&nbsp; &nbsp;Support senior static engineer/lead mechanical maintenance engineer in monitoring work done by service contractors.<br> •&nbsp;&nbsp; &nbsp;Support senior static engineer/lead mechanical maintenance engineer in preparation of technical requirements for quotations, technical review of quotations, and inspection of delivered spare parts for compliance with purchase order requirements.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Conduct staff training to ensure adequate staff knowledge and competency to perform activities safely, efficiently, and effectively.<br> •&nbsp;&nbsp; &nbsp;Conduct on job training for UAE nationals.<br> •&nbsp;&nbsp; &nbsp;Respond to emergency call outs as and when required by the operations department.<br> •&nbsp;&nbsp; &nbsp;Expedite orders for materials and services.<br> &nbsp;</p><br> <br><br>Cyber Information Security Responsibilities <br><p><br> Comply with all applicable information security policies, standards, and procedures.<br>Classify and protect information assets in accordance with the Data Classification Standard.<br>Participate in mandatory information security awareness and training programs.<br>Support information security initiatives and activities within the organization.<br>Consider information security requirements when managing changes involving information assets.<br>Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.<br>Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).</p><br><br><br>Experience <br><p>•&nbsp;&nbsp; &nbsp;Graduate in mechanical engineering from a recognized college or university.<br> •&nbsp;&nbsp; &nbsp;Minimum 3-5 years’ experience in a refinery/petrochemical environment covering maintenance, repair, troubleshooting of electrical equipment.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Computer literate, Experience with computerized maintenance management system. (E.g.: SAP / Oracle / Maximo)<br> •&nbsp;&nbsp; &nbsp;Knowledge of industry standards and codes.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br> •&nbsp;&nbsp; &nbsp;Must be thoroughly familiar with refining environment safe working procedures.<br> •&nbsp;&nbsp; &nbsp;Must be proficient and fluent in both written and spoken English.</p><br> <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced <strong>Senior Digital Drilling Solutions Consultant</strong> to support the delivery of digital drilling, well engineering, and drilling performance initiatives for a major oil and gas operator.</p><br><br> <p>The successful candidate will combine strong drilling domain expertise with knowledge of drilling applications, data management, well planning workflows, and performance optimization. This individual will work closely with drilling, wells, operations, and digital technology teams to improve decision-making, enhance data quality, and drive operational efficiency across the well lifecycle.</p><br><br> <p>This role is ideally suited to professionals with experience in drilling engineering, drilling software solutions, digital well planning, drilling data management, drilling analytics, or drilling transformation projects.</p><br><br> Key Responsibilities <ul> <li>Provide subject matter expertise for digital drilling and well engineering solutions.</li> <li>Support the implementation, enhancement, and adoption of drilling and well planning technologies.</li> <li>Work with drilling teams to improve planning, execution, and post-well analysis workflows.</li> <li>Support the management, integration, and governance of drilling and well data.</li> <li>Analyze operational drilling performance and identify opportunities for optimization and efficiency gains.</li> <li>Collaborate with multidisciplinary teams including drilling, geology, subsurface, completions, IT, and software development teams.</li> <li>Translate business requirements into functional specifications and technical solutions.</li> <li>Support application configuration, deployments, testing, and user acceptance activities.</li> <li>Facilitate workshops, training sessions, and stakeholder engagement activities.</li> <li>Contribute to digital transformation and operational excellence initiatives.</li> <li>Develop reports, dashboards, workflows, and recommendations that support data-driven decision making.</li> <li>Support integration between drilling applications, databases, reporting platforms, and real-time data systems.</li> </ul> Required Experience <ul> <li>Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Software Engineering, Computer Science, or a related discipline.</li> <li>Minimum 8+ years of experience within the oil and gas industry.</li> <li>Strong understanding of drilling engineering and well construction workflows.</li> <li>Experience supporting drilling software platforms, digital drilling technologies, or well planning solutions.</li> <li>Knowledge of drilling operational data, engineering calculations, and performance monitoring.</li> <li>Experience working with drilling performance metrics including: <ul> <li>Rate of Penetration (ROP)</li> <li>Weight on Bit (WOB)</li> <li>Torque</li> <li>Hookload</li> <li>Standpipe Pressure (SPP)</li> <li>Vibration and drilling dysfunction indicators</li> </ul> </li> <li>Strong communication and stakeholder management skills.</li> <li>Ability to work across technical, operational, and business teams.</li> </ul> Preferred Experience <ul> <li>Experience with drilling engineering and well planning applications.</li> <li>Experience with drilling data management platforms and data governance processes.</li> <li>Familiarity with digital well planning workflows and engineering databases.</li> <li>Experience supporting drilling data integration and interoperability projects.</li> <li>Knowledge of WITSML and real-time drilling data systems.</li> <li>Experience with drilling performance analysis and optimization initiatives.</li> <li>Exposure to agile project delivery methodologies.</li> <li>Experience gathering requirements and managing technical deliverables with software development teams.</li> <li>Previous field, rig-site, real-time operations centre, or drilling engineering experience.</li> <li>Exposure to cloud, analytics, AI, or digital oilfield technologies is advantageous.</li> </ul> <br> <p><strong>Let op: vacaturefraude</strong></p><br><br> <p>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br><strong>Important: job fraud</strong><br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.</p><br><br><br> </div>

Help AG is looking for a Cyber Defense Lead who will be responsible for Workflow Management, Shift Handover, Escalation and Prioritization of Cyber Defense Services and Activities during an allocated Shift. This role is the primary technical and operational escalation point for Shift Analysts delivering Cyber Defense Services (e.g., Managed Detection and Response). This role is accountable to the Senior Director MSS Operations for delivery according to agreed SLAs and procedures.<br><br><strong>Responsibilities<br><br></strong><ul><li>Technical Leadership of Cyber Defense Capability, including optimization of people, process, and systems.</li><li>Support Pre-sales, Sales, and Business Development of new and existing Services.</li><li>Work with Internal peers and External stakeholders to achieve effective and Sustainable Implementation and Delivery of Cyber Defense Services and associated service elements.</li><li>Support the Service Transition process; Work with peers to effectively Transition Customers and Infrastructure into Operations.</li><li>Work pro-actively and collaboratively with Peers (e.g., Managed Security Controls).</li><li>Support rapid and effective detection, mitigation, containment, and response to Cyber Security Incidents leveraging integrations with, and capabilities of, Infrastructure Platforms, Tools, Assets under Management, and non-Managed Customer Controls.</li><li>Creation, Optimization and Documentation of processes, procedures, and workflow; Tracking and Reporting of SLAs, KPIs and OLAs.</li><li>Initiate, Support and Manage Incidents, Problems, Issues, Risks and Compliance activities; 24x7 On-call for Critical or Urgent activities as required.<br><br></li></ul><strong>Qualifications &amp; Skills<br><br></strong><ul><li>Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree.</li><li>Minimum of 8 years of hands-on experience in Security Operations Center (SOC) operations, including expertise in incident detection, response, threat hunting, team leadership, and security monitoring tools like SIEM, SOAR, and EDR solutions.</li><li>Skills in Security Controls Operation, Incident Response, Security Operations, Managed Services, Threat Intelligence, Hunting and Vulnerability Management.</li><li>CISSP, CISM, CISA (or equivalent experience).</li><li>ITIL Accreditation (or relevant experience).</li><li>Solid technical skills and understanding in Information Security Technologies (e.g., SIEM, NGFW, CTI, WAF), Delivery of Managed Services, Cyber Security Concepts and Standards.</li><li>Demonstrated experience in effectively managing and mitigating Security Events, Threat, Attacks and Vulnerabilities.</li><li>Solid background in Cybersecurity and understanding of Cyber Security tools, infrastructure, and systems.</li><li>Outstanding Organizational Skills; Ability to lead and motivate skilled security professionals.</li><li>Active listener; Excellent communication, presentation, and training skills.</li><li>Customer and Team-focused attitude.</li><li>Ability to interface with, and influence, Pre-Sales and Sales teams, to achieve agreed business outcomes.</li><li>Flexible work approach, based on the job requirements.</li><li>Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments.<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Health insurance with one of the leading global providers for medical insurance.</li><li>Career progression and growth through challenging projects and work.</li><li>Employee engagement and wellness campaigns activities throughout the year.</li><li>Excellent learning and development opportunities.</li><li>Inclusive and diverse working environment.</li><li>Flexible/Hybrid working environment.</li><li>Open door policy.<br><br></li></ul><strong>About Us<br><br></strong>Help AG present in the Middle East since 2004, was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.<br><br>Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.<br><br>With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

Position Summary<br><br>We are seeking an experienced <strong>Consultant Cardiothoracic Surgeon</strong> to join a leading tertiary healthcare facility in Dubai. The successful candidate will provide high-quality surgical care for patients with cardiac, thoracic, and cardiothoracic conditions, participate in multidisciplinary decision-making, and contribute to the development of a high-performing cardiovascular surgery service.<br><br>The consultant will be responsible for the assessment, diagnosis, operative management, and postoperative care of complex cardiothoracic patients while maintaining the highest standards of patient safety, clinical governance, and evidence-based practice.<br><br>Key Responsibilities<br><br><ul><li>Provide specialist consultation, diagnosis and comprehensive management of patients requiring cardiothoracic surgical intervention.</li><li>Perform appropriate adult cardiac, thoracic and cardiothoracic surgical procedures according to approved clinical privileges and individual expertise.</li><li>Manage patients with coronary artery disease, valvular heart disease, aortic disease, thoracic pathology and other complex cardiothoracic conditions.</li><li>Perform and/or participate in:</li><li>Coronary artery bypass grafting (CABG)</li><li>Valve surgery and valve repair/replacement</li><li>Aortic and major vascular procedures</li><li>Thoracic surgical procedures</li><li>Minimally invasive cardiothoracic procedures where appropriately trained</li><li>Emergency cardiothoracic surgery where applicable</li><li>Conduct comprehensive preoperative assessment and formulate individualized surgical plans.</li><li>Provide postoperative management, including recognition and management of surgical complications.</li><li>Work closely with cardiologists, intensivists, anesthesiologists, radiologists and other multidisciplinary teams.</li><li>Participate in Heart Team / multidisciplinary cardiovascular meetings and complex case discussions.</li><li>Provide expert second opinions for complex cardiothoracic cases.</li><li>Maintain accurate and timely medical records, operative notes and discharge documentation.</li><li>Participate in on-call and emergency services according to departmental requirements.</li><li>Maintain appropriate surgical logs and demonstrate ongoing procedural competency.</li><li>Participate in morbidity and mortality meetings, clinical audits and quality-improvement initiatives.</li><li>Support development and implementation of clinical protocols and pathways.</li><li>Participate in teaching, mentoring and supervision of residents, fellows and junior medical staff.</li><li>Contribute to research, publications, conferences and continuing professional development.</li><li>Comply with DHA regulations, UAE healthcare legislation, hospital policies and international patient-safety standards.<br><br></li></ul><strong>Essential Qualifications<br><br></strong><ul><li>MBBS, MBChB or equivalent medical degree from an accredited institution.</li><li>Recognized postgraduate qualification in Cardiothoracic Surgery / Cardiovascular Surgery / Cardiac Surgery / Thoracic Surgery, as applicable.</li><li>Recognized specialist/consultant-level training appropriate to the proposed scope of practice.</li><li>Valid DHA eligibility/license or eligibility to obtain a DHA Consultant license.</li><li>Relevant post-specialty experience at Consultant level.</li><li>Demonstrated recent and substantial operative experience relevant to the position.</li><li>Current professional registration/license and Good Standing Certificate.</li><li>Appropriate malpractice/indemnity coverage in accordance with institutional requirements.<br><br></li></ul><strong>Experience Requirements<br><br></strong><ul><li>Candidates should demonstrate:</li><li>Extensive post-specialty experience in cardiothoracic surgery.</li><li>Strong recent operative exposure in the relevant surgical field.</li><li>Experience managing complex cardiac and/or thoracic surgical patients.</li><li>Experience in a tertiary-care or academic hospital environment is preferred.</li><li>Demonstrated multidisciplinary working experience with cardiology, cardiac anesthesia, cardiac ICU and allied specialties.</li><li>Experience in clinical governance, audit and quality improvement.<br><br></li></ul><strong>Preferred Profile<br><br></strong><ul><li>Tier 1 internationally recognized qualification and training.</li><li>Fellowship/subspecialty training in cardiac surgery, thoracic surgery, aortic surgery, minimally invasive cardiac surgery or another relevant subspecialty.</li><li>Experience in a high-volume tertiary cardiovascular center.</li><li>Strong surgical outcomes and documented operative portfolio.</li><li>Academic publications, presentations or involvement in clinical research.</li><li>Teaching and supervision experience.</li><li>Previous experience working within an internationally accredited healthcare organization.<br><br></li></ul>Core Competencies<br><br><ul><li>Advanced cardiothoracic surgical skills.</li><li>Strong clinical judgment and independent decision-making.</li><li>Excellent perioperative and postoperative patient management.</li><li>Ability to manage complex and emergency cases.</li><li>Strong communication and interpersonal skills.</li><li>Effective multidisciplinary collaboration.</li><li>Commitment to patient safety and evidence-based medicine.</li><li>Leadership and service-development capability.</li><li>Commitment to continuing professional development.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>STEM Aspire Mentorship Program</strong><br> Dell Technologies<br> United Arab Emirates&nbsp;<br><strong>What is it?</strong>&nbsp;<br><strong>STEM Aspire</strong> is a mentoring program designed to inspire and empower students who are pursuing STEM disciplines <strong>(Science, Technology, Engineering, and Mathematics)</strong> - including emerging fields such as Artificial Intelligence - to complete their studies and thrive in impactful technology careers.<br> By providing mentorship, skills development, and an accessible, supportive space where everyone can grow, STEM Aspire helps bridge the gap between academic learning and professional success. The program’s flexible framework can be adapted to the unique needs of each country, creating a localized approach that fosters innovation, collaboration, and opportunity for all.<br> The program will run from <strong>November 2026</strong> to <strong>January 2027</strong>, all events are mandatory for program completion.&nbsp;<br> </p><br><br><b>Who We Are</b><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.</p><br><p>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.<br> Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. <b>Read the full Equal Employment Opportunity Policy</b>.</p><br><p>Visit our <b><i>Culture Code</i></b>&nbsp;page to learn more about how we work and lead.</p><br><br>Responsibilities:<br><p><strong>Benefits&nbsp;</strong><br>• Opportunity to work with a mentor and engage in frequent meetings whereby you can further enhance your understanding of the IT industry.<br>• Acquire an understanding of technical careers at Dell Technologies. <br>• Opportunity to meet and network with successful individuals at Dell Technologies and fellow mentees. <br>• Preparation for intern and graduate applications (e.g., CV and Interview Preparation).&nbsp;<br><strong>Do I qualify?&nbsp;</strong><br>You qualify if you are <strong>3rd</strong> or <strong>4th</strong> year student, currently enrolled in an undergraduate program pursuing a degree in STEM.<br>&nbsp;</p><br><br>Qualifications:<br><p><strong>How do I apply?&nbsp;</strong><br>Apply to this posting by <strong>16 October 2026</strong> – please upload a CV.</p><br><p>If you meet the eligibility criteria, you will receive a call to answer a few questions, giving you the opportunity to tell us more about yourself, your interests, your academic background, and what motivates you to join the program.<br>• Your name, university, and major.<br>• The area of technology you are most interested in.<br>• Why you are interested in participating in a mentoring program with Dell Technologies.<br><strong>What is expected from you?</strong><br>• Participate in all events and mentorship sessions (onsite and online) throughout the duration of the program.<br>• Dedicate no more than 4-5 hours per month to program activities.<br>If you are selected to participate in the mentorship program, you will receive a separate communication with further details on the next steps and the structure of the program.<br><u>*By submitting your application, you are signing up for the program. This is not a job opportunity, and successful completion of the program will not result in a full-time employment opportunity with Dell Technologies.&nbsp;</u><br>Thank you and we are looking forward to your applications,&nbsp;<br>The STEM Aspire Team&nbsp;<br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon's Innovation Lab team drives Low Cost Automation (LCA) across the MEATR (Middle East, Africa and Turkey) region and beyond. Our portfolio spans low-cost automation projects, internal lab testing for Operations, Safety, Ergonomics, ACES, and Material Handling Equipment (MHE), as well as package quality testing.<br>As a Lab Assistant, you will own the day-to-day administrative operations of the Innovation Lab, ensuring smooth execution of testing programs, project logistics, and vendor coordination. This is an individual contributor role in ACES team, based at AUH1 Fulfillment Center in Abu Dhabi, UAE.<br>Core responsibilities include:<br>- Conducting internal lab tests across Operations, Safety, Ergonomics, ACES, MHE, and package quality domains<br>- Managing the lab's administrative functions, including maintaining documentation, tracking assets, and organizing the lab workspace<br>- Providing logistical support for automation and innovation projects<br>- Raising, tracking, and managing purchase orders through internal procurement systems<br>- Managing the lab ticket queue and ensuring timely resolution of requests<br>- Tracking and communicating project status updates to stakeholders using Microsoft Excel, Word, and Outlook<br>- Coordinating with internal teams and external vendors to support project deliverables<br>Key job responsibilities<br>- Administer multiple concurrent projects, ensuring milestones and timelines are met<br>- Perform physical testing and evaluation of new equipment, tools, and materials<br>- Identify, engage, and manage new vendors to build MENA's own vendor base for automation equipment<br>- Serve as the lab coordinator for all internal and external visits, ensuring a professional and safe lab environment<br>- Maintain accurate records, reports, and dashboards using Microsoft Office tools (Outlook, Word, and Excel)<br>- Escalate issues proactively and communicate status to the Operations Integration team<br>A day in the life<br>You will start your day by reviewing the lab ticket queue and prioritizing tasks. You may conduct physical tests on new equipment in the morning, document results in Excel, and update the project tracker. After lunch, you might coordinate with a new vendor, raise a purchase order, and prepare materials for an upcoming lab visit. Throughout the day, you will communicate updates via Outlook and ensure the lab space is organized and safe. You will collaborate closely with technicians, project team members, and external partners — managing competing priorities, solving problems on the fly, and meeting tight timelines. Flexibility to be on call for emergencies and work shifts as required is essential.<br>About the team<br>We are the Innovation Lab team, working on Low Cost Automation for the MEATR region and beyond. Our mission is to design, test, and deploy innovative solutions that improve safety, quality, and efficiency across Amazon's fulfillment network.<br>- High school diploma or equivalent<br>- Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure<br>- Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote<br>- Bachelor's degree or above in a STEM field (Science, Technology, Engineering, Mathematics)<br>- Experience in material handling equipment (MHE) or automation environments, or experience with Six Sigma tools and Lean techniques<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Service Adviser</b></p><br><p><b>Bupa Global, PO Box 5209, Dubai, United Arab Emirates</b></p><br><p><b>Full Time Permanent - 40 hours per week</b></p><br><p><b>Hybrid Working</b></p><br><p><b>We make health happen</b></p><br><p>At Bupa Global, we're dedicated to helping people live longer, healthier, happier lives. As the international health insurance division of Bupa, we provide premium health insurance to customers around the world, giving them access to healthcare whenever and wherever they need it.</p><br><p>As a Customer Service Adviser, you'll play an important role in helping our members get the support they need. You'll be the first point of contact for customers, providing clear, friendly and professional support across a range of enquiries. Whether you're helping a customer understand their health insurance cover, updating policy information or supporting them through a complex query, you'll make a genuine difference to their experience.</p><br><p>Joining our dedicated customer service team in Dubai, you'll work in a fast-paced, international environment where customer care is at the heart of everything we do.</p><br><p><b>Key Responsibilities</b>:</p><br><p>As a Customer Service Adviser, you'll:</p><br><ul><li><p>Help customers with enquiries about their health insurance policies by phone and written communication.</p><br></li><li><p>Investigate customer queries and provide accurate, timely responses.</p><br></li><li><p>Make changes to memberships in line with policy requirements.</p><br></li><li><p>Reissue and track customer documents when needed.</p><br></li><li><p>Process manual credit card payments securely and accurately.</p><br></li><li><p>Handle billing enquiries and issue payment receipts.</p><br></li><li><p>Raise manual credit notes and invoices where required.</p><br></li><li><p>Support brokers and other business partners with policy-related queries.</p><br></li><li><p>Keep customer records accurate and up to date.</p><br></li><li><p>Update customer contact details and member information.</p><br></li><li><p>Work closely with internal teams to help overcome language and cultural barriers.</p><br></li><li><p>Coordinate with service partners to arrange medical treatments for members.</p><br></li><li><p>Manage customer complaints and carry out investigations to reach fair outcomes.</p><br></li><li><p>Make sure all work is completed in line with company processes, regulatory requirements and customer service standards.</p><br></li></ul><p><b>What We’re Looking For</b></p><br><p>To be successful in this Customer Service Adviser role, you'll have:</p><br><ul><li><p>Essential to have a second language in Mandarin, Hindi. Urdu, Tagalog, French, German, Russian or Spanish would be highly advantageous, as you'll support a diverse global customer base.</p><br></li><li><p>Previous training or experience within a medical or healthcare environment.</p><br></li><li><p>Essential experience working within the UAE health insurance sector.</p><br></li><li><p>A good understanding of UAE health insurance regulations.</p><br></li><li><p>A strong customer service background, ideally within insurance or healthcare.</p><br></li><li><p>Experience following processes and working accurately within guidelines.</p><br></li><li><p>Excellent communication skills, both written and verbal.</p><br></li><li><p>Strong interpersonal skills with the ability to build positive relationships.</p><br></li><li><p>Good problem-solving skills and attention to detail.</p><br></li><li><p>Confidence managing multiple enquiries and prioritising your workload.</p><br></li><li><p>Excellent written and spoken English.</p><br></li><li><p>Flexibility to work rotating shifts between 08:00 and 20:00, including occasional weekends and public holidays.</p><br></li></ul><p><b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Dubai - OIC </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Facilities Coordinator will have a significant impact on customer experience. He/She will have the ability to lead and manage External contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Coordinator will develop plans on how to accomplish engineering departmental goals.<br>The Facilities Coordinator will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Coordinator – Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfillment Center (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.<br>Key job responsibilities<br>• Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner. <br>• Work with the team and the wider network to harness the technical expertise available and build solutions.<br>• Keep the APM (Asset performance management) metrics achieved and raise the bar on all performance and compliance KPIs <br>• Support the Reliability Engineering Manager as they work with the Site Safety department &amp; Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff. <br>• Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers. <br>• Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team. <br>• Organize local projects or support AMET level projects as assigned by the manager. <br>• Demonstrate practical engineering experience including a supervisory role managing people.<br>• Have and experience of automated equipment including packaging machinery, sortation and conveyor systems.<br>• Have an experience of working to appropriate health &amp; safety standards and regulations.<br>• Develop and implement vendor annual maintenance contracts AMCs with appropriate service levels for equipment.<br>• Manage a team of Maintenance Supervisors &amp; Technician’s. Define goals, priorities, organized staff planning, staff training to ensure service levels.<br>• Ensure safe working environment, applying Amazon Safety Policy and working with the Safety team to improve safety on site.<br>A day in the life<br>• Daily Monitor and respond to RME customers requests through trouble ticketing system and always show customer obsession behavior.<br>• Ensure quality service received by annual maintenance contract vendor and verify that through raising any fail against the SLA (service level agreement)<br>About the team<br>The Site RME team is Managing whole Building engineering and facilities related day to day issues and projects as well, including soft services and Technical services (Base Building and MHE material handling equipment) <br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)<br>- - In-depth understanding of facility maintenance and facility management systems, tools, and procedures.<br>- Bachelor's degree in mechanical engineering, electrical engineering, or an engineering diploma is same fields<br>- Minimum 3 years in a similar role, with a solid understanding of facility operations and maintenance best practices.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>